March 2013
Contents
1. After registration unsolicited calls should diminish in about 30 days All un wanted calls should cease within 90 days because callers are required to check the registry quarterly There are exceptions to the types of calls which can be made to you including calls on behalf of political organizations charities surveyors and companies with whom you ve done business or with whom you ve made inquiry or submitted an application 654 2250 For more information visit the Do Not Call website at www donotcall gov Customer Privacy Notice Your privacy matters to us We pledge to protect your privacy and keep your trust AS we provide services to you we gather information about the quality techni cal configuration type destination and amount of products and services you use We also gather data during application processes This information 1s known as Customer Proprietary Network Information CPNI and Non public Personal Information Under federal law you have a right and FMCTC has a duty to protect the con fidentiality of your CPNI FMCTC will not disclose or sell this information unless required to do so by law or upon receipt of an affirmative written request by a customer FMCTC may share or permit access to your CPNI on a limited as needed basis with trusted agents and contractors billing and technical support vendors that as sist us in providing services They share a duty to protect your CPNI Know that we limi2. Nelson and a report and question answer time with general manager Tom Conry College scholarship and Washington _ D C youth tour recipients will be announced The meeting will conclude with the grand prize drawing 741 5460 DAJ Please plan now to attend participate and enjoy your angual meeting For those that can t attend the 2013 AAN cee g wi streamed live on the web beginning at 12 no com and will be rebroadcast on FMCTV ch 48 ill be f mctc ance Exchanges In accordance with the Cooperative s bylaws nominations Nominating Committee to represent the members of their respective areas 782 3436 Following are the members who were nominated and whose names will appear on the ballot at the annual meet ing on March 26th 2013 The nominees are all currently serving directors who would be re elected for new terms e Eugene Juhl Irwin Exchange e Harold Peters Rural Harlan Ex change e James Rasmussen Manilla Exchange e Westley Walker Defiance Exchange The nominations made by the com mittee along with any nominations from the floor at the annual meeting and any nominations by petition from the members in accordance with the Cooperative Bylaws will be voted on by the members present at the annual meeting to be held on Tuesday March 26th 2013 at the Veterans Memorial Auditorium Harlan Iowa The minutes of the Nominating Com mittee will be mailed to all cooperative members prior to the
3. annual meeting FMCTC members serving on this year s Nominating Committee were Dennis Gaul Westphalia Robert Finken Earling Terry McDowell Kirkman Edward Andersen Jacksonville Verl Arentson Harlan Town Robert Kloewer Defiance Lee Ann Leinen Irwin Darrell Jacobsen Hancock Roger Georgius Manilla Don t miss your favorite TV shows FMCTC s Digital TV remains uninterrupted when rough weather conditions hit your neighborhood unlike satellite tv FMCTC Digital TV with FREE HD amp Whole Home DVR aie Unpredictable Midwest Weather 4 yw New telephone directories have arrived The 2013 edition of the Hanson Directory was de livered to customers last month Each customer should have received one directory The Hanson Directory includes listings for 47 western lowa communities giving FMCTC customers the advantage of additional listings The directory also includes a Yellow Page directory and helpful informa tion like Iowa zip codes and area codes We encourage you to check your White Page listing for errors If you find any errors please report them as soon as possible While every effort is made to improve each issue and to eliminate all errors in the directory FMCTC and the publishers of the direc tory do not assume any liability because of errors or omissions that may occur in the telephone directory If you did not receive the directory or need extra copies additional directo
4. March 2013 Eugene Juhl Harold Peters 19th St amp Cyclone Ave Harlan IA 51537 WOLD YO 4B 712 744 3131 James Rasmussen Your Complete Communication Services Provider Telephone Long Distance Wireless Cable Television Paging Internet Web Hosting fmctc fmctc com www fmctc com ine Westley Walker Committee nominates candidates for board of directors of Directors were recently made for the Irwin Manilla Rural Harlan and Defi 4 Nominations for the FMCTC Board for board members were made via a Join us at the 2013 Annual Membership Meeting On behalf of the board of directors and employees _ w invite our members to attend the Annual Meeting Tuesday March 26 at the Veterans Memorial Auditorium in Harlan The doors will open and registration will begin at 10 30 am al Come and enjoy the festivities Mingle with your board of directors and FMCTC employees Free meal catered by Irwin Locker and Catering will be served 11 am 12 30 pm Entertainment 11 am 12 noon Membership meeting and director election at 12 noon Attendance gifts and other prizes including Grand Prize y Giveaway 500 cash Must be present to win Grand Prize Demonstrations of our new service Digital TV with FREE HD amp Whole Home DVR The business meeting will begin at 12 noon and will include the election of four people to the board of directors a report by board _ president Paul
5. a Whole Home DVR Remote Control HDMI cable e Phone Landline phone for 911 reliability Stay Connected with a Bundle 4 49 5 Stay Entertained with an Additional D Set Top Box FREE until April 30 Stay Satisfied with our Stay Connected Bundle A money saving combination No Bait amp Switch Satellite is known for good deals that even tually run out Fast Internet amp Wi Fi for all your devices No TV outages related to weather No contract required You choose if you want to sign one Simplify record keeping amp payment scheduling Local service and support No extra rental charges for equipment Earn patronage dividends Unlimited local calls 100 minutes nationwide long distance Caller ID Name amp Number Call Waiting Cancel Call Waiting Call Forwarding 3 Way Calling Speed Dialing Stay Satisfied with Our Satisfaction Guarantee Call before you dig Spring safety reminders Spring is the time when slower farm equipment is on the road Remember to pay attention and give farmers the space and time they need Making good driving decisions will help get you both safely to your destination 766 3288 If you plan to work on outdoor proj ects that involve digging this spring it is important to call One Call at least 48 hours before you dig at 800 292 8989 or 811 so underground services can be located and marked If damages occur and Iowa One Ca
6. ition and you should see any avail able wireless networks listed You can then tap on your network and enter the password This is also the area where you can choose if your device notifies you about wireless networks in range Android devices If you have an Android device the setup will be dependent on which model well as read every word the other party says throughout the conversation on the display window To call a Captioned Telephone user dial 1 877 243 2823 HOW DO I APPLY FOR SPECIALIZED EQUIPMENT The Iowa Equipment Distribution Program called Telecommunications Access Iowa TAI helps pay for spe cialized equipment for residents of Iowa who are deaf deaf blind hard of hear ing or have difficulty speaking Quali fied individuals can receive a voucher for approximately 95 of the average cost of specialized telephone equip ment To apply online go to www relayiowa com tai or call 1 800 606 5099 V TTY Relay Iowa and Telecommunications Access Iowa TAI are both programs of the Iowa Utilities Board There is no charge to access Relay Iowa although standard long distance charges apply you have Usually it is a simple pro cess on most Android smartphones and tablets Check your user manual FAQ WHAT DO I NEED TO DO TO GET WIRELESS INTERNET WI FI IN MY HOME To install a wireless connection Wi Fi within your home you will need to purchase a wireless router FMCTC Internet sup
7. lephone via TTY Voice Carry Over VCO Hearing Carry Over HCO Speech to Speech STS Span ish and Captioned Telephone in order to connect with family friends or busi nesses with ease RELAY IOWA ACCESS NUMBERS Dial 7 1 1 or TTY 1 800 735 2942 Voice 1 800 735 2943 VCO 1 800 735 4313 Spanish 1 800 264 7190 Speech to Speech 1 877 735 1007 HCO 1 800 735 2942 CapTel 1 877 243 2823 RELAY IOWA CUSTOMER SERVICE INFORMATION Voice TTY 1 888 516 4692 iarelay hamiltonrelay com www relayiowa com HOW DOES RELAY WORK Dial 7 1 1 or the appropriate toll free number provided below to connect with Relay Iowa A Communication Assis tant CA will ask for the area code and number of the person you wish to call and will begin relaying the conversa tion Generally the CA will voice the typed message from the text telephone TTY user to the hearing person on the other end The CA then relays the hearing person s spoken words by typ ing them back to the TTY user All calls are held strictly confidential Special ized relay services are also available for individuals who have difficulty speak ing and for Spanish speaking residents 748 8706 CAPTIONED TELEPHONE Captioned Telephone is ideal for in dividuals with hearing loss who are able to speak for themselves A captioned telephone works like any other telephone with one an essen tial difference it allows you to listen as Save money Set your smar
8. ll was not notified you may be liable for related charges The service is free Harlan Tribune Graphics Web Printing
9. os pital in 1960 becomes IwWb HMHi1960 operates is by posing as a trusted contact bank well known company and then tricks you into clicking on a malicious link and updating your infor mation so they can steal it Read the FedEx article in this newsletter You should always be suspicious of an email that asks you to confirm or authenticate your account information If it seems strange it probably is Call the com pany to make changes 6 Use Anti virus Anti malware Protection Update it regularly Protect your electronics during lightning season SURGE PROTECTOR Bundle your Digital TV High Speed Internet amp Phone Our Stay Connected bundle is delivered over our fiber FTTP net work right to your home Currently this includes homes in Rural Manilla Rural Defiance Rural Kirkman Town Irwin and parts of Town Harlan Check with us to see when we ll be in your area STAY CONNECTED BUNDLE 149 95 mo e High Speed Internet 5MG Barracuda Anti spam protection Internet Help Desk amp Support Center 5 email accounts Includes a Modem Wireless Router e Digital TV with FREE HD amp Whole Home DVR 108 TV Channels 52 High Definition HD Channels Whole Home DVR Caller ID on TV Local Omaha amp Des Moines Channels Local Channel 48 45 Digital Music Channels Remote DVR Scheduling Parental Controls Interactive Onscreen Channel Guide Includes one HD Set Top Box with
10. plies you one and connect it to your existing high speed internet The wireless router will broadcast the signal within your home so you are able to access the Internet When installing the wireless router we recommend se curing the connection with a password so unauthorized users are unable to ac cess the Internet through your wireless Wi Fi signal Watch Replays of the 2013 Annual Membership Meeting on Channel 48 Tues March 26 12 noon 2012 2013 basketball DVDs produced by FMCTV Sports will be Ad available for purchase later this month Contact our office and ask for Matt FMCTVO e Keep current with our local weather channel on Channel 19 24 hour live radar local temperatures wind speed precipitation amounts KNOD 105 3 radio plays 24 7 too Church Services Schedule on Channel 48 First Baptist Church of Harlan Mon 1 PM St Michaels Church of Harlan Mon 4 PM Fri 4 PM Re examine and protect your online identity with these six tips Identity theft 1s one of the country s fastest growing crimes The rise in identity theft correlates with the rise of the Internet where information is freely accessible Many of us conduct busi ness and have social interaction online We check our news at CNN com shop for movies at Amazon and connect with old friends on Facebook We access our bank accounts and our medical informa tion online too 799 4717 Even if identity theft hasn t yet af fected
11. ries are available at the office in Harlan 744 3404 y Please remember to be friendly to our environment and recycle your old telephone directories by replacing them with the rest of your recycling You have options in how you are listed in the phone book Each of your landline telephone numbers is entitled to a single list ing in the Hanson Directory free of charge Generally your name address and telephone number appear in the White Pages listing You may ask for a change such as listing just your name and telephone number or using an initial instead of your first full name You may also choose the following options ADDITIONAL LISTING Some customers have need for ad number such as a roommate or busi ness partner Customers may request to add listings in addition to the primary listing already provided for a telephone number for an additional monthly cost of 50 month NON PUBLISHED For privacy your name address and telephone number are not published in the directory White Pages Your tele phone number is not available from Directory Assistance 411 Cost for a Do Not Call Registry stops unwanted calls NATIONAL DO NOT CALL REGISTRY The National Do Not Call Registry gives you a choice about whether to receive telemarketing calls at home Register your home or mobile phone numbers for free at www donotcall gov or by calling their toll free number 1 888 382 1222
12. t access to your personal information to employees agents or contractors who must use the information to provide products and services to you Further sharing of this information is restricted by our employee handbook non disclosure agreements and the law in order to guard your personal information 747 6061 FedEx spam flooding the net ditional listings for the same telephone non published listing is 1 month Harlan Newspapers 5 i l p 27th Annual 2013 i aT ii Home prae A amp Living Show Sat amp Sun March 23 amp 24 cme SEO pe Sopa Abocwdl pares FMCTC will be at the Harlan Newspapers Home Show March 23 24 The massive FedEx spam campaign that started before the holidays has got ten its second wind and launched yet another flood of spam The spam email messages use the FedEx name and logo and look like notifications from the company The no tices inform the recipient that a package is waiting for them and since they were unable to complete delivery they must print the attached receipt and bring it to their local depot Those that click on the attachment are prompted to download a program which includes malware that will infect their pc It s easy to protect yourself from this attack you just need to use your com mon sense FedEx doesn t send delivery notices via email for example Remem ber any link in an unsolicited email and every attachment have the potential to s
13. teal personal information harvest your email address and contact informa tion Don t be fooled 627 4129 Veterans Memorial Auditorium See our new tv service Digital TV Vendor a ages with FREE Me ae tron 175 HD amp Whole Limited Space Home DVR Reserve Early Vet s Auditorium vse aio Cermniee Drin Harken 14 Reserve Your space Today Call 712 755 411 Peqpectiag up bo 3000 people ti aair the shaew again Chis your Published monthly by FMCTC 19th St amp Cyclone Ave Harlan lowa 51537 Directors General Mgr Tom Conry President Paul Nelson Office Mgr Brenda Fiscus Vice Pres Roger Schmitz Plant Mgr Gary Petersen Secretary Harlan Office Hours Treasurer Ted Chamberlain Mon Fri 8 00 am to 5 00 pm Director Kenneth Martin Director Joel Berndt Telephone 712 744 3131 Director Eugene Juhl or 800 469 3511 Director Harold Peters Fax 712 744 3100 Director Rex G Adams www fmctc com Director Westley Walker Outages after hours holidays and weekends Director James Rasmussen 712 744 3131 Relay Iowa is a specialized service that guarantees all citizens access to prompt professional and accurate communication through the telephone Consumers of this specialized service specifically individuals who are deaf deaf blind hard of hearing or have difficulty speaking can communicate on the te
14. tphone and tablet to connect to your Wi Fi connection whenever possible Here s a potentially money saving tip for you Always check to make sure your smartphones and tablets are us ing Wi Fi at your home or workplace We ve noticed that a large number of people do not make use of the Wi Fi networks that are available to them This is understandable because Wi Fi use is optional on smartphones How ever by not using Wi Fi you may be costing yourself money BENEFITS There are two big benefits to us ing Wi Fi on your smartphone and the same is true for tablets The first is speed Most of the time the speed you ll get by connecting to a Wi Fi network is faster than what you can get with your cellular provider The sec ond benefit is that any data used while connected to a Wi Fi network does not count against your cellular data plan Since most wireless companies charge based on how much data you use it is in your best interest to reduce the amount of data you use over your cellular net work SET UP YOUR PHONE OR TABLET The good news is that connecting to a Wi Fi network with a smartphone or a tablet is usually simple And once connected to a particular Wi Fi network your phone will remember the setup details so you will not normally need to re configure every time you return to a network 755 2143 iPhones and iPads For an iPhone or iPad the default setting is for the device to notify you Just abo
15. ut everything else you do on your smartphone besides talking and texting surfing the Web sending email and downloading apps eats up data Higher data plans cost more money and wireless companies typically charge penalties once you ve exceeded your monthly limit You can save money by connecting your smartphone or tablet to the Internet over a Wi Fi connection You will save money because you are not using the expensive data subscription for your mobile phone or tablet when you are in range of a Wi Fi net work Make sure to acknowledge these notifications in your home office or anywhere you frequently travel and choose the Wi Fi network applicable Usually all it takes is for you to tap the network name and then enter a pass Your FMCTC Internet Service INCLUDES a modem router so you can set up your own Wi Fi network right in your home or business You can Save on your smart phone and tablet data plans Offer the convenience of a Wi Fi connection in your home Visiting col lege kids grandkids and friends will love it Offer the convenience of a Wi Fi connection in your business Your customers will appreciate this gesture which will save them time and money word If for some reason you are not receiving these notifications it is also easy to manually connect to a network Simply tap the Settings App from your home screen then tap on Wi Fi Make sure your Wi Fi setting is in the on pos
16. you it s worth spending a few extra minutes following the advice below 1 Change and Evaluate Pass words Start by changing all your passwords at least twice a year This isn t as easy as adding your birth date to the end of your last name Use strong passwords with a combination of num bers symbols and upper and lower case letters example 7hr2 RD Don t use names and leave out all personal identi fiable information 2 New Website New Password If your email password is the same as your banking password which is also the same as your Facebook password you have a problem You should create a unique password for each Web appli cation 3 Log in Manually Every Time Many websites allow you to save your password so that you can automati cally log in the next time you visit the website As tempting as this is take the extra 10 seconds to log in manually 4 Limit the amount of data you share about yourself Be very care ful about giving out information like your date of birth phone number home address Social Security number credit card numbers Be careful about sharing information about your family members and friends too they Il thank you later 5 Recognize Phishing Phishing is a fraud that affects millions of innocent people every year The way a phisher If you have a hard time making up a strong password try using a mnemonic device For example I was born at Harlan Myrtue H
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