Home

IP Charge Manual - BBL Systems, Inc.

1. P Print Date S202003 F Char ge Print Time SDe43AM a Open Tab Report Sally s Flower Shop From Date 2007 11 05 tI DODoDoD00R To Date 2006 05 09 2350 50 500 Main Street Canton OH 45725 Farrer ID Total Time Ticket newnice ADOOLNt AMOUNT ZO0B 05 07 16 51 53 5454 1 10 Transaction Count 1 dids Total Transaction Count 4 1 10 168 Server Details Simple Explanation This report is a detailed list of the transactions processed by each Server associated with your company s account for a specified date range and or a specified Server This report will only be accessible if there are POS Devices associated with your company s account 1 Move your mouse pointer over the word Reports A menu will appear Click the words Server Details The Server Details report window will appear Transaction Processing Reports Recurring Billing Transaction Search Transaction Detail Today s Summary Reprint Receipt Unsettled Transactions Pre Settlement Site Term Summary Discount Tip IRS Tip Open Tab Server Details Server Totals Unadjusted Tip 2 The Server Details window allows you to enter search criteria into one or more of the following fields e Open Batch Check this box to view all transactions currently not settled i e in the open batch e Start Date Time Use this field in combination with the End Date field if you want to search for transactions
2. Transaction Processing Reports Recurring Billing Settlement Account Admin Help POS Device Maintenance Device Se Sir aE RE 931321321 Teee 7 SERVPOS Test 668888858 Olvew4iR2kbes LyHmDVXYV4bh7B8rLEymFTCSDCch Please select the devices to copy source parameters to and chick Copy again B Activated a Set for Re Syne Device Not Activated Perform Admin Transaction Disabled 3 The row of the selected device will turn green Click to check the box next to the device you wish to copy source parameters to and then click the Copy button again See next page 160 Transaction Processing Reports Recurring Billing Settlement Account Admin Help POS Device Maintenance Term Name Serial Number Device Key yOivect WeicTkrqrpeatd i 1 p E E ar gi ts oy Jiv ahh jE fost o2e county je7ao 321321321 LCQesMESwO2vfsvS6sdGmifsQtpsgc EF a Please select the devices to copy source parameters to and click Copy agan Activated a Set for Re Synec Device Not Activated Perform Admin Transaction Disabled 4 All Disclaimer Header and Footer information will be copied from the source device to the target device Transaction Processing Reports Recurring Billing Settlement Account Admin Help POS Device Maintenance New Group Term Name Serial Number Device Key 9556669898 OyD1vCtl46phMjanjCIeTkrqrpetQsteGe7ssT 702860 321321321 LC QesMESwO2Vixv
3. cccsccccsssseecessescesseeceseeeeensesenseeeenneesenseesonsessones 40 Background Information ccceccceccc eee eeeeeeeeeeeceeeceeeseeseeeseeseeeseeeseeeseeeseeseeeseeseeeaeeeaes 40 Credit Card lransSacthon Types orromra ia A Aa a aat 41 How To Process Credit Card Transactions ccccccceccseecseeceeecseseeeeeesaueseeesaeeeeeeaes 43 PeronmingiA Credit ald Sale sorrir uea E E E NT EEN 43 Perlorming A Credit Card Pre Aut seucirronceisiniin e n E AOE 46 Performing A Credit Card Voice Auth ccccccccccceeccececececeeeeeeceeeseeeseeceeeaeesaeesaees 49 Performing A Credit Card Completion cccccccscccecececeeeeeeeeseeceeeseeeceeeseesaeesaues 52 Periorming A Credit Card CreGit ec ccdeoccsctscceectuc tee uecieeccise OEE 55 Performing A Credit Card Add Tip c cccccccsecceseceeecececueeceeceseseueceeeseeeseeeseesaeesaues ors Perorming A Credit Card Void sisietseiuccavavebordravovsennivodenordienaetabesavasebosauasavenenasenenenaees 60 Performing A Credit Card Commercial Card Transaction cccccceeeeeeseeeeeeeeees 61 Pernormming A WS OPUS MAN AN assosieer er e o aa 62 Performing A Completion Adjustment cccccccceecceeeceeeseeeeeeseeeceeeceeecseeseeeaeesaues 65 All About Debit Card Processing cccsssccsssseecesseecensesceseeeeeseesenneeseeneesonseesensessoaes 66 BACKOrOUNG IMON AUO eeen wcsecas seas E cise atiacasiasasce anes EE EEE 66 Debit Card Transaction
4. Discount Tip IRS Tip Open Tab Server Details Server Totals Unadjusted Tip 2 The IRS Tip window allows you to enter search criteria into one or more of the following fields Start Date Time Use this field in combination with the End Date field if you want to search for transactions within a date range Enter the beginning date in mm dd yyyy format IPCharge will automatically insert the forward slashes where needed Example For August 15 1967 you would enter 08151967 Enter the starting time in hh mm ss AM PM format IPCharge will automatically insert the colons where needed End Date Time Use this field in combination with the Start Date field if you want to search for transactions within a date range Enter the ending date in mm dd yyyy format IPCharge will automatically insert the forward slashes where needed Example For October 9 1974 you would enter 10091974 Enter the ending time in hh mm ss AM PM format IPCharge will automatically insert the colons where needed Server Use this drop down list to select a specific Server Clerk ID If you do not select a Server all will be listed sorted by Server ID 165 e Cash Tip If you select a server the Server ID will be populated along with a blank field for Cash Tip If any cash tips were collected for this server during the specified time range double click in the Cash Tip box and type in the dollar amount including the decim
5. If you are familiar with writing HTML code you may click HTML on the lower part of the screen to create a custom template 3 After you have completed your template click Save 100 Edit Template 1 Select a template to edit by clicking on its row The row will turn orange Click on Edit Template to make changes 2 After you have completed your template click Save Delete Template 1 Select a template to delete by clicking on its row The row will turn orange 2 Click on Delete Template to delete Import Simple Explanation The Import button allows you to import customers from the PCCharge database into the IPCharge recurring billing database Importing customers from PCCharge is done on a case by case basis Please contact IPCharge technical support for more information Note Imported files are delayed for 24 hours before they are put into the billing cycle This delay is in place in case you inadvertently import files you did not wish to import or you discover something about the imported file that needs to change before billing occurs Import Customers 1 Browse to locate the file to Import and then click Upload File If the Validate Only box is checked IPCharge will look at the file and validate it for structure and content If any errors exist IPCharge will send back up to 100 errors explaining the nature of the error If the Validate Only box is unchecked IPCharge will perform the same validation as above
6. ccccccccsecceeeceeeceeeeeeeseeeseeeeeeeeeeseeees 91 Accessing Declined Contract TransSactions ccccccccsceceeeeeeceeeceeeceeeceeeseeseeesaues 91 ACIE CONTAC IS eo ma oE T EE bald sane hodheansundiaun naO e 92 SUSDENGEO CONACS essan anaa anana ORNER Enano aa 93 Add On Transactions sicsataiovivetorsisvohcusvivelersviue besaicnalaeatduaterswiuslavelaenlaowausbave wala nabaretel 94 Adding on a Sale or Pre Auth Transaction cccccccceccceeeseeeeeeeeeeeeeeseeeseeeaeeeseesaees 94 AGGING ona Void IANS ACT OD cin ncissteatnncielsctieweicrsns nae E EE eee basi EEEE aka Rabie 95 Adding on a Completion Transaction cccccccsecceecceeeceeeseeeeeeseseseeceeeseeeseeeseesaues 96 Adding on a Credit Return Transaction cccccccccsecceseceeeceeeeeeceeeseeeseeecueeseesaeesaees 96 Viewing TANS ACHOM IAISTORY creissira Ea atosauce aleteuee aeso ELAS 97 WASMDOALC VIAMAGEN Serrie tua n EERE NE REER 98 REDONS sirrien EE Ea 98 Customer MO R assarrar 99 Template MOR arn ra AAAA 99 New Tempiole eisassnan AROA 100 ECIE ACM Ale errr E E E E E E emai 101 Belete Template orrae eE EAEE 101 HIT DOM paa 101 Nagi ole qa OW OMO ck ee enh eek ek ee ee ke eh er ee cern 101 BRS OO ieee neue TE EAEE AEON 102 Customer MOR vosainsasdviiovard idaiacdianoseiiaiesediciaiiaiiiaiwiaviie aia vigaieiaebwiaiaie arininsavieneieds 102 TEMPA IW COI enen N E N 102 So pile N R seeme E EEE E re eee E 103 SCEME eann ecisniee saa cusaie cas eame
7. Credit Card Processing Checklist Simple Explanation A typical day of processing credit card transactions generally consists of five simple steps You can print out or copy this page for use as a daily checklist 1 Process whatever credit card transactions you need to process 2 After you have completed processing transactions for the day view your Open Batch Summary report See page 72 Now examine the report e Does the report look correct e Do the totals look correct e Does the number of transactions look correct lf your numbers do not seem correct view or print out your Unsettled Transactions report see page 75 You can click the Tran ID for each transaction to get detailed information for that transaction If necessary contact Technical Support to resolve any possible issues You should try to resolve any discrepancies you find before settling your batch 3 Is your account set to automatic settlement or manual settlement see page 106 If you are set up for automatic settlement you are finished with transaction processing for today IPCharge will initiate batch settlement for you at the time you specify If you are set up for manual settlement use your mouse to click the word Settlement in IPCharge and then click the words Manual Settlement Setup Review the totals and number of transactions listed here If necessary contact Technical Support to resolve any possible issues You should try to resolve any discre
8. e Offline Offline debit refers to a check card that has a VISA or MasterCard logo on the card Offline Debit cards can be processed as credit cards Online debit transactions require you to have a card reader and PIN pad attached to your computer Online debit transactions can only be performed in a Retail or face to face environment If you are a Mail Order type business you cannot perform online debit transactions As with credit card processing debit processing is a two step process Debit processing requires re transmission of information referred to as Closing Settlement Typically debit card processing companies are host based That means the information to be re transmitted is stored on the host s computer system or the processor s computer system You can be set up one of two different ways If you are processing credit card transactions as well as debit transactions the debit transactions will be closed at the time you settle your credit card transactions There is only one type of debit card transaction currently available to IPCharge merchants a debit card Sale transaction 66 1 Sale This action decreases the cardholder s limit to buy It authorizes a transfer of funds from the cardholder s account to your account It is very similar to a credit card Sale transaction WARNING With terminal based processors unless you settle your batch or set up IPCharge to initiate the settlement automatically you will n
9. Card Type Primary Account sid Expiration mmi Alternate Account sd Expiration imm yy Use Alternate Account Approval Email First Test Template Decline Email First Decline Email Contract Document Select Contract e Contract ID Enter the contract ID to be used If a Contract Template has been chosen then the Contract ID will default to the Contract Template name You may change the default e Payment Type Select Recurring or Installment e Credit Limit Enter the credit limit e Initial Payment Date Select the start date of the contract from drop down calendar e Cutoff Date This field will appear if Recurring is selected The cutoff date allows a client to set an end date on a recurring customer s contract e Contract Total This field represents the total dollar amount to be collected for the installment payment plan you are setting up e Standard Interval Select a standard interval e g Annually Monthly etc if applicable from the drop down menu e Initial Payment Amount Enter the initial payment amount e Custom Interval days Enter the number of days to pass until billing occurs This field will only display if Custom Interval is selected e Payment Amount Enter the regular recurring or installment amount This field can be modified as needed if changes occur to the customer contract e Final Payment Amount This field will be automatically calc
10. Delete Note IPCharge will default every host based processing account to auto close 11 59 59 PM 107 4 Additionally IPCharge can automatically notify you after each automatic settlement e Select the desired Email format of HTML or Text e Type inthe Primary Email for both successful and unsuccessful notifications You can specify multiple email addresses in each field if you separate each email address with a semicolon Example john work com mary work com e If needed type in CC Email addresses Once you type in a CC Email address click the Add button The CC Email will appear in the box below where the address was originally entered If you need to enter additional cc emails do so one at a time remembering to hit Add after each one If you wish to delete a cc email highlight the email address in the box It will turn blue Click Delete The system will ask for confirmation that you want to delete the selected email Click OK e After you are finished adding the primary and cc emails click Update at the bottom of the page to save your additions changes e If an automatic settlement is successful IPCharge will send a notification to the Primary Email and CC Email addresses specified if any The Primary Email address is the main addressee and the CC Email addressee s will receive a carbon copy CC Example HTML Para VeriFone IPCharge H E Merchant Information Client ID s6200010001
11. Invoice 654654 2007 05 08 16 03 32 Card Type HC Ge r i r r e r r k k GAL AE Approval Code Base Amount 51 00 1 00 i Sign IS I AGREE TO FAY ABOVE AMOUNT ACCORDING TO CAPD ISSUER AGREEMENT HERCHSHT amp GREEMENMT IF CREDIT WouUCHEFR Print Receipt 4 Click on Print Receipt to print a copy of the receipt 76 Unsettled Transactions Simple Explanation This report is a list of those transactions that have not yet been settled either manually by you or automatically by your processing company 1 Move your mouse pointer over the word Reports A menu will appear Click the words Unsettled Transactions nt Management Console Transaction Processing Reports Recurring Billing Settlement Account Admin Help Transaction Search Transaction Detail Open Batch Summary Reprint Receipt Unsettled Transactions Pre Settlement 2 IPCharge will display the Unsettled Transactions report Select to pull data for All or Past 2 Days and click View CumGnt Trarnkachons Awaiting Saa 25 07 eS e00S LOL AM Merchant Code Merchant Info Report Date Time QU Sally s Flower Shop VAAL Wa AM T23 Mam BA S All paat 2 Daye Display Ungettied Trancacton y Indicates aue Captura Image b geglo hk Ho Data Ta Display oih Tran E bo vins ehai Shek eens hanfer in poet Tf Current Transactions Awaiting Settlement as of 1 25 2005 10 44 18 AM Merchant Code Merchant Info
12. Select Date and Time Cutofts for Transactions in Settlement Cutoff Date tramyfddtryyy TA 32005 Cutoff Time hhiram ss a 00 00 P i Submit e Cutoff Date mm dd yyyy Enter the cutoff date in mm dd yyyy format Do not enter forward slashes IPCharge will automatically insert them as needed Example For August 15 2005 you would enter 08152005 e Cutoff Time hh mm ss Enter the cutoff time in hh mm ss XX format Do not enter colons IPCharge will automatically insert them as needed Example For 7 30 00 PM you would enter 073000PM Click the Submit button IPCharge will display the Manual Settlement window You will see the number of unsettled transactions displayed in the Count column the type of transaction in the Command column and the amount in the Totals column If there are multiple transaction types in the batch they will be displayed in separate rows You can sort by clicking the desired column header ount Command atals HE 3 ADO_TIF 20 50 D 3 CREDIT 15 00 1 POST_AUTH 1 00 E ii SALE 1 385 87 109 4 Click the small plus button at the left of a row and IPCharge will display an expanded list of the transactions of that type If the card number used for a transaction was manually entered that transaction will be blue If the card used for a transaction was passed through a card swipe device that transaction will be black OUTIL ommani Dials i soo LE oa SALE 41
13. Simple Explanation The Account Administration features of IPCharge apply to all subscribers of this payment processing service even if you plan to be the only user accessing the service WARNING We highly recommend that all account administrators review all the administrative functions described below An example of an account administrator would be a high level executive or a trusted senior employee You must make a business decision regarding which employee s will be the administrator s of your account User Management Simple Explanation The User Management section of IPCharge allows you to manage the users for your merchant account In IPCharge a user is defined as an individual who has been given a configurable level of access to your IPCharge merchant account Each IPCharge merchant account comes with one administrator level user by default this user has complete access to IPCharge Naturally you may not want all users to have full access The following User Management tools will allow account administrators to create edit deactivate reactivate and unlock IPCharge users Creating A User 1 To create a new IPCharge user move your mouse pointer over the words Account Admin A menu will appear Click the words User Manager The User Search Maintenance window will appear Transaction Processing Reports Recurring Billing Settlement Security Account Info Web Console Settings Payment Acceptance Levels Site
14. This description applies to merchants using terminal based processors Merchants that are set up for Retail or Direct Marketing MOTO using host based processors will see all transactions because IPCharge cannot initiate the settlement file for these accounts These accounts will need to set up for Auto Close with their processor to ensure settlements are taking place Pre Settlement This report is a condensed version of the Unsettled Transactions report IPCharge will generate a categorized summary of those transactions that have not yet been settled either manually by you or automatically by your processing company see page 78 This report is only available for terminal based processors POS Reports These reports will only be accessible if you have POS devices configured The POS Reports are further described in the POS Report Types section see page 161 68 e Site Term Summary This report is a detailed list of the transactions processed by each IPCharge Site and Terminal associated with your company s account see page 81 This report will only be accessible if there are IPCharge sites or terminals associated with your company s account How To Use Reports Simple Explanation The following sections give detailed information on how to view and use the various report types available within this payment processing service Note Some report descriptions appear in the Appendix The reports that are available depend u
15. iPCharge Payment Processing Service Merchant Console User s Manual Poa VeriFone H E WA Y T P A Y Copyright 2008 VeriFone Inc Notice VeriFone Inc provides this publication as is without warranty of any kind either express or implied including but not limited to the implied warranties of non infringement merchantability or fitness for a particular purpose Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication VeriFone may make improvements and or changes in the product s and or the program s described in this publication at any time without notice Copyright 2008 VeriFone Inc All rights reserved PCCharge Payment Server PCCharge Pro PCCharge DevkKit and IPCharge are trademarks and PCCharge is a registered trademark of VeriFone Inc Microsoft is a registered trademark and Windows is a trademark of Microsoft Corporation Other brands and their products are trademarks or registered trademarks of their respective holders and should be noted as such VeriFone Inc 8001 Chatham Center Drive Suite 500 savannah GA 31405 IPCharge Technical Support 800 839 0947 POS Device On the Spot Helpdesk
16. 03 29 2007 03 29 2007 a SSS Click Tran ID to wiew details Click column header to sort Transactions Rejected or Not Settled Oo n znt Nat are n Ta wH 5 Tt ver Th menee REJECTED 03 29 2007 LC CREDIT CAPTURED 4g eee 4 OG How To Search For A Settlement Error Simple Explanation The Settlement Error Report allows you to search for any settlement errors that occurred during a specified time range 1 Move your mouse pointer over the word Settlement A menu will appear Click the words Settlement Error Report The Settlement Error Report window will appear Transaction Processing Reports Recurring Billing Settlement Account Admin Help Settlement Setup Manual Settlement Settlement Search Settlement Error Repo 114 2 To search for a settlement error enter the Start Date of the time range you wish to search Next enter the End Date of the time range you wish to search Example For a Start Date of January 1 2001 enter 01012001 IPCharge will automatically insert the forward slashes where needed The same data format applies to the End Date field Settlement Errors Search Start Date mmidd rrey End Date trimyddyyyy i Click the Search button after you have specified a Start Date and an End Date IPCharge will generate a list of all the settlement errors that occurred within the time range that you have specified If more than one batch settlement error
17. This transaction type is only available to you if your processing company classifies your merchant account as a restaurant account Note An Add Tip transaction may be performed on a Sale transaction that has not yet been settled You may modify the tip of an existing Add Tip or Completion transaction prior to settlement 57 3 First obtain the Transaction ID of the original Sale transaction You can find this information by using the IPCharge Transaction Search report to look up the transaction see page 69 Next click the words Transaction Processing in IPCharge A drop down menu will appear Select Web Terminal Choose the Add Tip option on the top row Sale Pre auth C oice auth Completion Credit Add Tip Da ie ne Ans YHE Account Soe AMI p AmI 0909 2005 1 55 37 PM 300 SALE 40t gggl 1 00 0 0 0g09 2005 1 56 08 PM 301 SALE gyrr EDA GA 1 00 0 00 12 09 2005 2 06 10 PM 43060 SALE 40t ga6l 1 00 0 00 Transaction ID Search IPCharge will display your Sale transactions and Add Tip or Completion transactions if any that have not yet been settled To view the details for any transaction listed here first click that transaction s row The row will turn blue indicating that it has been selected Next click the pencil icon on the left side of that row IPCharge will display the details for that transaction Click the Close Window button after you are finished viewing the details for that transact
18. and if no errors are present IPCharge will write update the IPCharge database with the data from the imported file 101 ki Ors higar Customer MGR Tamplate MGR 2 Click Dashboard to navigate back to the Active Contracts window Reports Note The reports listed in this section are used for Recurring Billing only Transaction details for recurring billing payments will also appear in the IPCharge console s main Reports section that includes Transaction Search Unsettled Transactions etc As an alternative way to access Recurring Billing Reports move your mouse pointer over the words Recurring Billing A drop down menu will appear Choose Reports see previous Reports section for more details Customer MGR As an alternative way to access Recurring Billing Customer MGR move your mouse pointer over the words Recurring Billing A drop down menu will appear Choose Customer MGR See previous Customer MGR section for more details Template MGR Simple Explanation The Template MGR allows you to customize email and document templates that you can choose to send to the customers in your database 102 As an alternative way to access Recurring Billing Template MGR move your mouse pointer over the words Recurring Billing A drop down menu will appear Choose Template MGR See previous Template MGR section for more details Config MGR Simple Explanation The Config MGR allows quick access to maint
19. for Completion box then that Voice Auth transaction will appear as a Post Auth in the IPCharge reports Note If a Voice Auth transaction has not been completed using the Mark for Completion box then that Voice Auth transaction will continue to appear as a Voice Auth in the IPCharge reports until a Completion is performed Note If a Voice Auth transaction has not been completed using the Mark for Completion box but has been completed using a Completion transaction then that Voice Auth transaction will appear as a Completion in the IPCharge reports 50 4 6 After you have entered this information click the Submit button IPCharge will connect to the payment processing company After a moment IPCharge will display the results of the transaction and an on screen receipt The receipt contains all of the standard information you would expect to find in a receipt including merchant information transaction information signature line etc To print out this receipt click the Print button at the bottom of the receipt window or press the Ctrl and P keys on your keyboard You will see a printer window Make sure the printer you want to use is selected and then click the Print button After you have closed the receipt window you will see the transaction s result in the main IPCharge interface Each Item is a section of the transaction results and there is a Response for each Item Item Response Result SPPROVED Resu
20. not 4 25 Enter 500 not 5 e User ID Use this field to search for transactions processed by a specific IPCharge user who was created using the Account Admin features e Max Records to Return Select an option from this drop down box to specify how many search results you want returned After you have filled out the Transaction Search window with your desired search criteria click the Search button IPCharge will generate results for your search Transactions Search Results Merchant Code Merchant Info Report Date Time OOOOOO000 Sally s Flower Shap 10 17 2008 10 20 46 AM 500 Main Street Canton OH 45125 Start Date 10 16 2008 End Date aE l Search Criteria 10 16 2008 Card Type All Cards Indicates signature Capture Image is available arch ELENA Transaction Type All Transactions Max Records 50 10 16 2008 a ADD TIE TIP MODIFIC s4 5454 1 50 foris 2ooe eoo sermen _ aoerenaresasa 4z 00 faas fo is 2o0e sme rm moniriclgarrsasa ioo oase fo ie 2ooe feme serie sasa po aac Bonzos ewe oeme esasa liro aas E Click Tran ID to view details Click column header to sort 11 4 You can sort the data by any of the columns displayed here Example Click the column heading Amount Your results will be re ordered by Amount lowest dollar first Click Amount again and the order of the Amount column will be reversed highest dollar first 5 To view the detailed information f
21. you can call your processing company and verbally request approval for a credit card transaction If the card is approved you will receive an auth code authorization code As soon as you are able to access IPCharge process a Voice Auth transaction and enter this auth code into IPCharge A Voice Auth cannot be settled until a Completion transaction is performed on the original Voice Auth transaction Consult the section Performing A Credit Card Voice Auth to learn how to process a Voice Auth transaction see page 49 Note If a Voice Auth transaction has been completed using the Mark for Completion box then that Voice Auth transaction will appear as a Post Auth in the IPCharge reports Note If a Voice Auth transaction has not been completed using the Mark for Completion box then that Voice Auth transaction will continue to appear as a Voice Auth in the IPCharge reports until a Completion is performed 41 Note If a Voice Auth transaction has not been completed using the Mark for Completion box but has been completed using the Completion transaction then that Voice Auth transaction will appear as a Completion in the IPCharge reports Completion A Completion transaction completes a Pre Auth or Voice Auth transaction it makes the Pre Auth or Voice Auth available for settlement A Pre Auth or Voice Auth combined with a Completion is similar to a Sale transaction Consult the section Performing A Credit Card Completion
22. 00 transactions available for an Add Tip transaction will be displayed You may also select Open Batch All Transactions to include those to which an Add Tip has already been performed You can choose to select a particular Server ID from the drop down menu or leave it at the default to include ALL Servers Tran ID a k a TROUTD identification number assigned to a transaction within IPCharge Total Original Sale amount Current Tip amount Tip Status blank if unadjusted Columns may be sorted by clicking on the column header Tip Amt is the only editable field Click on the dollar amount listed below the Tip Amt column heading and enter the tip amount to be added to the selected transaction Navigate away from the box to send the transaction You can do this by clicking on the next row with your mouse or by pressing the lt Tab gt key 62 Note The tip will be processed immediately after you enter in the Tip Amt and navigate away from the box Make sure you have entered the correct Tip Amt before navigating away C Open Batch All Transactions Open Tab Unadjusted Tip only Server IDs ALL Activate Percent Tip Threshold Yalidation L Maximum Tip PARERE 20 00 Ys Details Sub Total Tip Amt Tran ID Tip Status Update Status Invoice 12345 Acct 4Ot ttt ttt te ee 1 00 0 00 razor Name John Doe Invoice Acct 4o ttt eee 1 00 0 00 6770074 Name Note You may indicate the maximum allowable tip percent to be char
23. 81 ummary Provides access to the Account Information Maintenance window Click this row s plus sign to access the fields for this window The descriptions for these fields can be found in the section Account Information Maintenance see page 137 Provides access to the Security Maintenance window Click this Security row s plus sign to access the fields for this window The descriptions for these fields can be found in the section Security Maintenance see page 129 Provides access to the User Search Maintenance window Click User Manager this row s plus sign to access the fields for this window The descriptions for these fields can be found in the section User Management see page 117 Web Console Provides access to the Web Console Settings window see page Settings 138 POS Device Provides access to the POS Device Maintenance window see Maintenance page 155 Recurring Billing Provides access to the Recurring Billing Configuration window Configuration see page 103 Recurring Billing Provides access to the Recurring Billing Customer Manager window see page 85 Recurring Billing Provides access to the Recurring Billing Reports see page 98 Reports Recurring Billing Provides access to the Recurring Billing Template Manager Template Manager window see page 99 Recurring Billing Provides access to the Recurring Billing Dashboard see page 83 Dashboard Provides access to the Payment Acceptance Levels window
24. 888 318 5889 Service Agreement NOTICE THIS IS AN AGREEMENT BETWEEN YOU MERCHANT AND VERIFONE INC VERIFONE PLEASE READ THIS AGREEMENT CAREFULLY BY USING VERIFONE S PAYMENT GATEWAY SERVICES SERVICES MERCHANT ACCEPTS ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT INCLUDING IN PARTICULAR THE WARRANTY AND LIABILITY LIMITATIONS IN SECTIONS 4 AND 5 1 SERVICES As long as Merchant complies with the terms of this Agreement VeriFone grants to Merchant a non exclusive non transferable license to use the Services Merchant agrees that VeriFone may do all such acts that are reasonably necessary in order to provide the Services VeriFone may modify the Services from time to time in its reasonable discretion provided that such modifications shall not materially diminish the functionality of the Services OBLIGATIONS OF MERCHANT Merchant agrees that a it shall be solely responsible for establishing and maintaining the appropriate and necessary connection between the Merchant web site s and the Services b all representations and statements made by Merchant or on Merchant s behalf in connection with this Agreement or Merchant s use of the Services are and will be true accurate and complete in all material respects c Merchant is engaged in a lawful business is duly licensed to conduct such business and shall fully comply with all applicable laws and regulations in connection with the operation of its busin
25. CAPTURED Result Code 4 Response Text ZIP MATCH Termination Status SUCCESS e Result The Result shown for this transaction is CAPTURED This means that the transaction was successfully processed Result messages will vary but are 32 usually fairly self explanatory For example NOT CAPTURED simply means that the transaction was not successfully processed e Result Code The Result Code is a numeric representation of the Result Most of the time you will not have any reason to use this number However if you have a technical support issue it may be necessary to supply this information to the support representative e Response Text The Response Text is usually detailed supplemental information In this example screenshot the Response Text is ZIP MATCH This means that the ZIP Code matched but the other AVS data did not e Termination Status The Termination Status is the outcome of an attempt to send a transaction to your processing company SUCCESS indicates that the transaction was successfully transmitted to a processing company Anything other than SUCCESS means that some sort of error was encountered during the transaction resulting in a failed attempt Note Depending on the transaction processed and your payment processing environment the actual information you will see on a daily basis may vary 17 Click the Back button to return to the Web Terminal window This concludes our test transaction Th
26. Console POS Device Maint 117 2 If you have not yet created a user there should only be one user shown in the table the default Administrator level user provided to you when you subscribed to this payment processing service We recommend that this main Administrator level user ID not be used for general transactions User ID Full Name User Search Maintenance fjohn O John Thomas Administrator 7 15 2005 3 33 29 PM Click the button labeled New IPCharge will display the Create New User window e Lck and Del Lck and Del fields are not applicable when creating new users and are explained later in this section e User ID Enter the desired user name for this user maximum length of eight characters This field is not case sensitive e Full Name Enter the user s full name first name then a space and then the last name This field is not case sensitive e Password You may either create your own password or you can have IPCharge randomly generate a password for you Whichever option you select make sure to note this information for distribution to the user o Whether you create a password or have IPCharge generate one please note that this field is case sensitive so MyPassWord is different from MYPASSWORD o If you create your own password it must meet these requirements A password must be at least eight characters in length A password must contain at least three uppercase characte
27. Customer List This report displays a list of customers Customers With No Contracts This report displays a list of customers without a contract Expired Credit Cards This report displays a list of expired credit cards Pending Contracts This report displays a list of contracts that have not yet been charged for their first recurring or installment payment Periodic Payments by Customer ID This report displays payment details by Customer ID for a specified time range Such details include company name customer name start date of contract the payment interval e g monthly weekly open ended etc and the transaction details Periodic Payments by Result This report displays payment details based upon the transaction result e g declined approved etc for a specified time range 98 2 After all of the data has been entered click on the Printer icon button to display the report in PDF format and print or save as needed Click on the Disk icon button to display the report in Excel format and export as needed Customer MGR Simple Explanation The Customer MGR button allows you to set up new customers edit existing customers and make changes to contract data See previous sections for details Template MGR Simple Explanation The Template MGR button allows you to customize email and document templates that you can choose to send to the customers in your database Note Email templates wil
28. Date field if you want to search for transactions within a date range Enter the ending date in mm dd yyyy format IPCharge will automatically insert the forward slashes where needed Example For October 9 1974 you would enter 171 10091974 Enter the starting time in hh mm ss AM PM format IPCharge will automatically insert the colons where needed e Server Use this drop down list to select a specific Server Clerk ID If you do not select a Server all will be listed Server Totals Clerk Server Report provides consolidated overview of all clerk s server s activity This Includes number of sales total sales and tip total Open Batch D Start Date mmidd 11 5 2007 12 00 00 AM End Date frmmddyyyy 5 9 2008 fi 1 59 59 PM Server a After you have filled out the Server Totals window with your desired search criteria select PDF to view the report or Export to send report data to Excel gt i i n I e Pari e Oe i J L g Srint Time 4 5 TEP Server Totals Beri Pees eo Fraa Combe SOT 1008 Goo ae Fih EN y n hos EL S belie irene Combe ce Fa CHENA LDH MIA Errr Taiji n Tig CAP Chase ATEAN l Arun Atami Teta Tmenin Coun Fi EN OF He Em GI ered 8 la na E Cini urA Arit ATA E Arin Tota Traction Coun J EH EF 218 2 Hi oo 43 i ih i 0 dl it Talal Taack Eon 2 172 Unadjusted Tip Simple Explanation This report list
29. In the section Report Defaults IPCharge allows you to configure From Date Time and To Date Time defaults for reporting purposes The drop down choices for the From Date and To Date fields are Today Yesterday Last Week Beginning of Month and Prior Month Enter the Time fields in hh mm ss AM PM format IPCharge will automatically insert the colons where needed 5 In the section Processor Specific Settings IPCharge will display options related to your payment processing company Configure the settings as desired and then click the Update Settings button Payment Acceptance Levels Simple Explanation Some payment processing companies allow for the configuration of certain fraud prevention options Depending on which payment processing company you have selected some of the following options may or may not be available Editing Your Payment Acceptance Levels 1 Move your mouse pointer over the words Account Admin A menu will appear Click the words Payment Acceptance Levels The Payment Acceptance Levels window will appear Merchant Management Console Transaction Processing Reports Recurring Billing Settlement User Manager Security Account Info Web Console Settings Payment Acceptance Levels Site Console POS Device Maint 2 By default IPCharge will display the options for your account s AVS Acceptance Levels You can select a different type of Payment Acceptance Level by clicking the small arro
30. Manager window To access the User Manager window move your mouse pointer over the words Account Admin A menu will appear Click the words User Manager Transaction Processing Reports Recurring Billing Settlement Account Admin Help User Manager Security Account Info Web Console Settings Payment Acceptance Levels Site Console POS Device Maint 2 The User Search Maintenance window will appear Any existing IPCharge users will be listed in this window alphabetically ordered by User 123 User ID Full Name User sal AeA cc John aE aes 7 15 2005 3 33 29 PM 3 Each user is listed in a separate row To select the user you wish to disable simply click on that user s row The row will then turn blue Next click the DeActivate button on the left side of the User Manager window IPCharge will ask you to confirm deactivation 4 IPCharge will display an x in the Del column for that user indicating that this user was deactivated You may reactivate a user by following the instructions in the next section Reactivating A User Reactivating A User 1 First you will need to select the desired IPCharge user from the User Manager window To access the User Manager window move your mouse pointer over the words Account Admin A menu will appear Click the words User Manager Transaction Processing Reports Recurring Billing Settlement Account Admin Help User Manager Security Account Info Web Console S
31. PM format IPCharge will automatically insert the colons where needed e End Date Time Use this field in combination with the Start Date field if you want to search for transactions within a date range Enter the ending date in mm dd yyyy format IPCharge will automatically insert the forward slashes where needed Example For October 9 1974 you would enter 10091974 Enter the ending time in hh mm ss AM PM format IPCharge will automatically insert the colons where needed 163 e Server Use this drop down list to select a specific Server Clerk ID If you do not select a Server all will be listed sorted by Server ID e Discount Use this field to enter a specific Discount tip amount The discount tip amount provided will be repeated for you within the report Discount Tip Discount Tip Report details the fee amount that the clerk server established for payment on tips of credit card sales Report also Includes number of unadjusted tips tip per sale and total tips Start Date Time 5 9 2008 w 12 00 00 AM End Date Time 5 9 2008 fi 1 59 59 PM Server Discount 0 00 3 After you have filled out the Discount Tip window with your desired search criteria select PDF to view the report or Export to send the report data to Excel Totals of each column will be provided on the last page of the report pulled IPCharge oon scaun Tip Repol Bally s Fleer Shap Pren Cai
32. Report Date Time ooo0000000 Sally s Flower Shop 25 2005 10 44 17 AM 123 Main St GA 30001 17 Records 04 19 2005 Click Tran ID to view details Click column headers bo sort Note As described in the section Performing A Void see page 60 you can click the Tran ID for a particular transaction to view its Transaction Details window You may also perform a Void transaction from the Transaction Details window and reprint the receipt 3 By default IPCharge displays the results as ordered by Date oldest first However you can sort the data by any of the columns displayed here Example Click the column heading Amount Your results will be re ordered by Amount lowest dollar first Click Amount again and your results will be re ordered by Amount highest dollar first Pre Settlement Simple Explanation This report is a condensed version of the Unsettled Transactions report It is a categorized summary of those transactions that have not yet been settled either manually by you or automatically by your processing company Note If you are using a host based processor your processor will close your batch for you You must set up auto close with your processor to ensure your transactions settle 1 Move your mouse pointer over the word Reports A menu will appear Click the words Pre Settlement The Pre Settlement window will appear 78 Transaction Processing Reports Recurring Billing Settlement Account Admin
33. Successful Batch Segment Merchant Name TestCo00 RESULT SETTLED REST N a ONE TERT O14 ACCEPTED _ __Submission Detail BATCH SEQUENCE NUMBER 14 Scheduled By David _ FIRST TRANSACTION 1 Cuk OrF Dake 2008 04 18 LAST TRANSACTION 1 Cut OFF Tine 16 36 33 BATCH TRANSACTION COUNT 1 BATCH BALANCE 1 00 If an automatic settlement is not successful IPCharge will send out a notification to the Primary Email and CC Email addresses specified if any Note Even if you have set up your account for automatic settlement you can still use manual settlement This would allow for multiple batch settlements per day while still providing for a final automatic settlement every day 108 Manual Settlement 1 Note You are not required to uncheck Auto Settle in order to run a manual settlement You can choose to run a manual settlement prior to a scheduled automatic settlement After manual settlement has finished automatic settlement will resume as usual Move your mouse pointer over the word Settlement A menu will appear Click the words Manual Settlement The Manual Settlement window will appear Transaction Processing Reports Recurring Billing Account Admin Help Settlement Search Settlement Error Report IPCharge will allow you to specify a Cutoff Date and Cutoff Time The manual settlement request will include any transactions that were processed prior to the specified time and date
34. Transaction ID Search 3 You can either apply a Credit to an existing transaction as in a product service return or you can perform a new Credit that is not related to any existing transaction e f you enter a Transaction ID in the field provided you can apply a Credit to an existing transaction You can find this information by using the IPCharge Transaction Search report to look up the transaction see page 69 Click Search after entering the Transaction ID e lf want to perform a new Credit that is not related to any existing transaction put a check next to No Transaction ID available for this credit 4 IPCharge will display the following screen You are required to fill out the fields Account Number Expiration MMYY and Trans Amount If you provided a Transaction ID some or all of these fields will already be filled out for you taken from the original transaction You may choose to fill out the fields Card Holder Name Auth Code and Invoice Number but it is not required that you do so 55 ogo Pre Auth C yae Auth Completion m Creche add Tp I Wo Transaction ID available for thir credit Card Fader Aire Account hamber 51 5454 Evp ration meyi Tranzacbion IDs par 05 Trae Amuant aie Anual F ii Te Amari i oo Tatak 5 00 Serch lir Miria Server M Note If you provided a Transaction ID the Account Number shown will be partially obscured by asterisks This is
35. Transaction Search Transaction Detail Open Batch Summary Reprint Receipt Unsettled Transactions Pre Settheme 2 The Pre Settlement report will display a summary of the unsettled transactions that were processed prior to the specified time and date The Cutoff Time and Cutoff Date fields allow you to specify that time and date Pre Settlement Report Cutoff Date immiddirwyy T 101 2005 Cutoff Time thhimm ss fi r 00 00 e Cutoff Date mm dd yyyy Enter the cutoff date in mm dd yyyy format Do not enter forward slashes IPCharge will automatically insert them as needed Example For August 15 2005 you would enter 08152005 e Cutoff Time hh mm ss Enter the cutoff time in 24 hour hh mm ss format Do not enter colons IPCharge will automatically insert them as needed Example For 7 30 00 PM you would enter 193000 3 Click the View button IPCharge will display a summary of the unsettled transactions that were processed prior to the specified time and date You may also choose to PDF or click on the Export button to export your data to an Excel spreadsheet 19 4 Pre Settlement Merchant Code Merchant Info Report Date Time OOO0000000 Sally s Flower Shop 3 31 2005 5 22 14 Pht 123 Main St HI 30001 Command CREDIT Settlement Total 427 00 These are the details of the transactions processed for your IPCharge account You will see the number of unsettled transactions dis
36. a security feature the full account number will still be transferred to the processing company Note It is not strictly required that you fill out the optional fields in order to process a transaction but we highly recommend that you always enter all available transaction data unless you have a good reason for not doing so Entering this information will often get you a better per transaction rate costing you less to process transactions Note Depending on industry code some processing companies require an Invoice Number and or a Server ID 5 After you have entered this information click the Submit button IPCharge will connect to the payment processing company After a moment IPCharge will display the results of the transaction and an on screen receipt WARNING You must disable any pop up blockers that you have active or the on screen receipt may not display properly if at all 6 The receipt contains all of the standard information you would expect to find in a receipt including merchant information transaction information signature line etc To print out this receipt click the Print button at the bottom of the receipt window or press the Ctrl and P keys on your keyboard You will see a printer window Make sure the printer you want to use is selected and then click the Print button 56 7 After you have closed the receipt window you will see the transaction s result in the main IPCharge interface Each Ite
37. always log out and shut down your Web browser when you are finished using IPCharge This helps to prevent unauthorized persons from looking at your processing history You have completed a typical day of payment processing For some users these few steps will represent almost all of the steps that will be performed on a day to day basis However this payment processing service can provide you with a great deal more power and flexibility when it is used to its fullest extent Continue reading this manual to learn more about the following e All About Credit Card Processing This section contains detailed information on how to process the different types of credit card transactions accessible within this payment processing service including but not limited to Sale Pre Auth Voice Auth Completion Credit and Add Tip transactions e All About Debit Card Processing This section contains detailed information on how to process debit card transactions e IPCharge Reports This section includes a review of IPCharge s reporting functionality including the powerful Transaction Search feature 38 Settlement This section includes a review of IPCharge s settlement functionality including the Automatic Settlement feature This section is not available to all users User Administration This payment processing service can support multiple users each with different levels of access You can create cashier level access m
38. amount is the portion of the total amount that is attributed to tax It is also kept separate for accounting purposes The tax amount you enter will not be added to the transaction amount you enter Rather the tax amount specified is merely recorded as being that part of the total amount 61 Performing A Tip Adjustment Simple Explanation A Tip Adjustment transaction allows you to add a tip to an unadjusted transaction or to adjust the tip amount on a transaction to which an Add Tip has already been performed 1 To perform a tip adjustment move your mouse pointer over the words Transaction Processing in IPCharge A menu will appear Click on Tip Adjustment The Tip Adjustment Statistics window will appear Tip Adjustment Statistics Sub Total 9 857 67 Un Adjusted Count 395 Tips 0 00 Adjusted Count Oo Total 9 857 67 Open Batch All Transactions Dpen Tab Unadjusted Tip only Server IDs ALL Activate Percent Tip Threshold alidation Maximum Tip PERLI 30 00 Yo Details Sub Total Tip mt Total Tran ID Tip Status Update Status Invoice 12345 0 00 Acct JOPPE ERE EEEE Ogg 1 00 1 00 bFa2627 Name John Doe Invoice Acct 40 Rte eee 1 00 0 00 1 00 6770874 Name Invoice Acct GAEE EA Ed Ba 1 00 0 00 1 00 677 256 Mame Invoice Acct Sieh ER ese kkk ad 1 00 0 00 1 00 EP T Name Invoice Acct GAEE EA aati g 47 00 0 00 47 00 6774316 Name 2 By default all Unadjusted Tip Amt 0
39. an onscreen receipt after a transaction is processed Merchant Settings Current Configuration Current User alice Default Page on Login Default Web Terminal Receipt is Turned OH Edit Defaults Change Default Page Default Web Terminal Popup Receipt IM check for On Unchecked For OFFI From Date Time Today 12 00 00 AM To Date Time Today fi 1 59 59 Ph Processor Specific Settings Processor Card Reader Track Data Settings Set Card Reader ta Track 1 amp 2 Update Settings 3 In the section Edit Defaults IPCharge will display e Change Default Page Allows you to select the page that all users will see as they login The following choices are available o Account Info A description for this window can be found in the section Account Information Maintenance see page 137 o gt Default Allows you to return to the original default page co Pre Settlement Report A description for this window can be found in the section Pre Settlement see page 78 Settlement Search A description for this window can be found in the section How To Search For A Previously Settled Batch see page 111 o gt Web Terminal A description for this window can be found in the section Web Terminal see page Error Bookmark not defined e Web Terminal Popup Receipt Uncheck this box if you do not want IPCharge to display an onscreen receipt after a transaction has been processed 139 4
40. batch shown in the previous window was originally processed the payment processing company authorized the transfer of funds between the customers accounts and your account However there is a second step that must be performed to finalize the transfer of funds settlement Now that we have reviewed the Unsettled Transactions report and closely examined the details of the Manual Settlement window we can actually request that IPCharge initiate settlement of the batch and finalize the transfer of funds between the customers accounts and your account 110 7 Once you are satisfied click the button labeled Submit for Manual Settlement near the bottom of this window 8 IPCharge will schedule a connection to the payment processing company who will finalize the transfer of funds between the customers accounts and your account After a moment you will receive a response confirming that the settlement has been scheduled Click Back to return to the Manual Settlement window 9 Now that your settlement has been scheduled IPCharge will send out an email providing the status of your batch s settlement attempt This email will be sent to the Settlement Email address specified by whoever set up your IPCharge account e lf the settlement was successful you can expect to have the funds transfer from your customers accounts to your account This usually takes between 2 5 business days However it can take longer depending on your bank th
41. be used as a quick reference to your daily transaction activity For a more detailed report we recommend that you use the Transaction Search Transaction Detail or Unsettled Transactions report Open Batch Sunny Merchant Code Merchant lle Report Date Time COO salys Flower Shop BS B 42 14 Ah S00 Hain Street Carton OH Asie Stet Dubh Tiree Te cd ha 00 00 SM Prd Datel Tira SVA i E 555 PH ab Tir cae 74 Reprint Receipt Simple Explanation This option allows you to reprint the receipt for a specified Transaction ID TROUTD 1 Move your mouse pointer over the word Reports A menu will appear Click the words Reprint Receipt The Reprint Receipt window will appear ment Console Transaction Processing Reports i Recurring Billing Settlement Account Admin Help Transaction Search Transaction Detail Open Batch Summary Reprint Receipt Unsettled Transactions Pre Settlement 2 Enter a valid Transaction ID and Click the View button Reprint Receipt Transaction ID TROUTO 1258034 Receipt is a pop up window please make sure pop up s are allowed for this site 3 A copy of the receipt will appear as a pop up window See next page 19 popRecpt Microsoft Interne Test Merchant 2 500 Main Street Canton OH 45135 Merchant Code 1500010001 Transaction Type SALE Client ID Transaction ID 1258034 User ID
42. click the Update button 145 Duplicate Acceptance Levels Simple Explanation If duplicate checking is enabled IPCharge will automatically decline a transaction request if a duplicate transaction already exists in the open batch In IPCharge a duplicate transaction is a transaction that was processed using the same payment media credit card debit card etc for the same dollar amount and cents amount within the same batch of transactions You can navigate to select Duplicate Acceptance Level by clicking the small arrow to the right of the drop down box in the Payment Acceptance Levels window If you put a check next to a duplicate check condition IPCharge will decline future transactions that match that condition in the open batch This feature helps to prevent a single transaction from accidentally being submitted multiple times We recommend that you enable this feature unless you predict that you will frequently need to process duplicate transactions same dollar amount same card number etc Note If necessary you may put a check next to multiple options Note Duplicate checking takes place prior to CVV2 checking and CVV2 checking takes place prior to AVS checking Example If a transaction does not meet the duplicate settings you have defined the transaction never advances to the point of having the CVV2 settings checked 146 Payment Acceptance Levels Duplicate Acceptance Level m Duplicate Ch
43. eee 1 00 0 00 o9 o9 2005 1 58 56 PM PRE_4UTH ee el spall 1 00 0 00 Transaction ID Search IPCharge will display your Pre Auth and Voice Auth transactions that have not yet been completed Select to view the details for any transaction listed by clicking its row The row will turn blue Next click the pencil icon on the left side of that row IPCharge will display the details for that transaction Click the Close Window button after you are finished viewing the details for that transaction lf you wish to perform a completion on a previous Sale or Completion transaction you can directly enter that transaction s ID in the Transaction ID box After you have selected the desired transaction click the Search button IPCharge will locate the transaction and display the following screen Sa Pre auth Voi Auth Companion Check C arid Tip Cre otra LLL Cand Holder hame fie N i n a TC Trarriamt bine M EAUS Search Tran Anxnm Cigna Amai 5 00 Erinn ate Katee laren E The Account Number and Transaction ID fields required to process a Completion transaction will already be present since you provided them in the original Pre Auth or Voice Auth transaction You must enter a Trans Amount The Card Holder Name Invoice Number and Auth Code fields may be present if they were provided in the original Pre Auth or Voice Auth transaction You may choose to fill out those fields but it is not
44. hh mm ss AM PM format IPCharge will automatically insert the colons where needed 173 Unadjusted Tips Unadjusted Tip Report lists all Unadjusted tips by merchant account Start Date Time 11 5 2007 vw 12 00 00 Afl End Date Time 5 9 2008 w f11 59 59 Fiyi i ad 3 After you have filled out the Unadjusted Tips window with your desired search criteria select PDF to view the report or Export to send report data to Excel PC ha rc e Prit Dais N2S2008 g Print Time 1225 26PM Unadjusted Tip Report Balh s Fhoevar Shen Gent D Hiio From Dabe OWZe2008 173 Main Sree To Date INA HI 200 Arve 14 Unadjusted Tips Cand Time Ticket Table Invaloe Type Account Total 0038 03 23 GS 12 17 WJA r aa 31 00 5 12 17 WEZA ayn G 51 00 05 14 10 ME gge E ape Cs Ei E YEA gammer EE 57 00 05 32 45 MIE garne sa SAT 00 05 3342 RIC gg erent E 547 00 DEJE MIC gg EA 547 00 15 3536 KIC LT a zay 00 5 40 01 MC gyre EA 527 00 4047 VEJA T aia 57 00 06 05 37 MC garneren nae 0 06 05 ME EEE bi Oe D624 AC gerry ow 54700 11 41 02 UHE gypsy Vy singa brpa 551 00 174 Appendix B Payment Server API API Key Management Simple Explanation If you use IPCharge directly as opposed to using another application that interfaces with IPCharge you can safely ignore this section In order to send transactions to an application that is integrated with IPCharge via the API it is required that a merchant key be
45. in the next section Reactivating A Security Level Reactivating A Security Level 1 Move your mouse pointer over the words Account Admin A menu will appear Click the word Security The Security Maintenance window will appear Any existing IPCharge security levels except Administrator will be listed here alphabetically ordered by Role Security Maintenance id ao Hn Th il mh e e r i To sa Admin admin Role General Cashier general functions o Activate Perm testin testing 136 To select the Security Level you want to activate simply click on that level s row The row will then turn blue Next click the Activate button on the left side of the Security Maintenance window IPCharge will remove the x from the Del column for that user indicating that this user was reactivated Account Information Maintenance Simple Explanation The Account Information Maintenance section of IPCharge allows you to manage your merchant account information This includes the address and contact information for your account Editing Your Merchant Account Information 1 Move your mouse pointer over the words Account Admin A menu will appear Click the words Account Info The Account Information Maintenance window will appear Merchant Management Console Transaction Processing Reports Recurring Billing Settlement Account Admin Help User Manager Security Account Info Web Console Settings Payment Acce
46. is found in the time range you have specified each error will be listed in its own row Date The date of the attempted batch settlement Time The time of the attempted batch settlement Processor The payment processing company that attempted to settle the batch Error Code The error code generated Settlement Errors Merchant Code Merchant Info Report Date Time OOOOO0000 Sally s Flower Shop M 20 2005 10 13 33 AM 100 Main Lane Letsgo ID 95745 115 Account Administration Simple Explanation The Account Administration features of IPCharge can help you to maintain a secure payment processing environment Of course you will still be responsible for limiting physical access to sensitive material both printed information and software documents WARNING This section of the IPCharge manual gives instructions on the administration of your account s security passwords configurable levels of access etc We highly recommend that you carefully review the information presented in this section Visa s CISP requirements specifically refer to password protection Visa recommends the use of complex passwords to facilitate a secure environment Complex passwords are longer than 6 characters and use a combination of alohanumeric and non alohanumeric characters Consult the section Important Security Notice to learn more about this security program and its requirements See page 11 116 Administrative Functions
47. it is correct 5 After you have made the desired changes to the user click the Save button IPCharge will save your changes and return to the User Manager window Note If for any reason a reseller or support technician changes your merchant password you will be able to sign on to your console but you will not be able to run any transactions or settlements until you reset your password This is an added security measure 128 Changing a User s Password within the ten day warning period 1 If you are within ten days of your password expiring a form similar to the following will appear GO Crimean Bela OOOO E Ein Sa ariaa einai Oat eri ee en Tenai J E ERI D Oe aa Fare Perm Pato Prend 2 At this point you may choose to click Skip and change your password later or you may begin to key in a new password If the password change is skipped an icon will appear a the top right of the page heading on the console that can be clicked on at any time during the session to change the password a 3 AS you key in a new password the red X s next to each password policy requirement will change to green check marks as the requirements are satisfied All requirements must have green check marks beside them before the new password will be accepted as in the example below Click Change to change your password Password Has Expired And Must Be Changed Password Requirements ow Lower Case count af Lo
48. not used in recurring payments leave this box unchecked Mark For Recurring D 14 Click the button labeled Submit IPCharge will connect to the payment processing company associated with your account and the transaction will be processed Note If you have been using the Tab key on your keyboard to move between boxes you can press it one more time to move on top of the Submit button When you see a dashed line surrounding the button you may press the Enter key on your keyboard to Submit the transaction 15 After a moment IPCharge will display the results of the transaction and an on screen receipt The receipt contains all of the standard information you would expect to find in a receipt including merchant information transaction information signature line etc To print out this receipt click the Print button at the bottom of the receipt window or press the Ctrl and P keys on your keyboard You will see a printer window Make sure the printer you want to use is selected and then click the Print button the on screen receipt may not display properly if at all eas You must disable any pop up blockers that you have active or 16 After you have closed the receipt window you will return to the main IPCharge interface IPCharge will display the transaction information followed by the transactions result Each Item is a section of the transaction results and there is a Response for each Item Item Response Result
49. on the dollar amount listed below the New Amount column heading and enter the new transaction amount for the selected transaction Navigate away from the box to send the transaction by pressing the lt Tab gt key twice or by clicking on the next Acct line with your mouse If the transaction is approved a new Total will be displayed and the Completion Status will show as adjusted Note You may indicate the maximum allowable overage completion percent to be charged by filling in the Maximum Overage Completion Percent box You may activate the Percent Threshold Validation by clicking the check box If checked a warning mechanism is enabled for New Amounts entered that exceed the threshold A confirmation box will appear requesting the user to OK or Cancel the submission Click the question mark symbol for an explanation of this feature 65 All About Debit Card Processing Simple Explanation This section provides some detailed information on debit card processing You may not use all of the functions available on a daily basis but it is best to have a general understanding of what functions you can perform using this payment processing service Background Information Processing debit transactions is fairly straightforward There are three important points to remember 1 There are two types of debit cards e Online Online debit refers to debit card processing that requires you to enter a PIN when processing a transaction
50. or front of a credit card depending on the card type CVV2 is another way of helping to verify that the person holding the card is actually the owner or an authorized user of the card Cz 999 Note For Visa MasterCard and Discover credit cards look on the back of the card The last three digits of the string of numbers below the magnetic strip are the numbers you would type into the CVV2 field For American Express credit cards look on the front of the card The four digit number above the account number is what you would type into the CVV2 field called CID by American Express CID Lea4 0000 00000 0000 CVV CVC 11 In the box next to the words Invoice Number type in the number 12345 This number is an identifier that you can use to keep track of this transaction Since this is only a test transaction we are just using a made up number When processing real transactions many merchants use this field to enter an invoice or tracking number Invoice Number fi 245 12 You may choose to leave Server ID blank or populate for this test Server ID 31 13 Make sure that the box next to the words Mark for Recurring is unchecked A recurring transaction uses the same credit card number for the same dollar amount on a regular basis The credit card used is present for the first transaction but any subsequent transactions do not require the card to be present Since the credit card you are processing is
51. request will include any transactions that were processed prior to the specified time and date For this test settlement enter today s date as the Cutoff Date and the current time as the Cutoff Time Select Date and Time Cutofts for Transactions in Settle rent Cutoff Date immiddiyyyy lore 32005 Cutoff Time thhimm ssi a 00 00 Phil Submit Click the Submit button IPCharge will display the Manual Settlement window This window displays transactions that have not been settled Settlement is the next step in payment processing Unless transactions are settled the funds will not actually transfer between your customers accounts and your account if you were processing live transactions 36 3 You will see the number of unsettled transactions displayed in the Count column the type of transaction in the Command column and the amount in the Totals column If there are multiple transaction types in the batch they will be displayed in separate rows You can sort by clicking the desired column header 4 Click the small plus button at the left of the row next to the number 1 in the Count column and IPCharge will display an expanded record of the transaction Since the card number was manually entered this transaction is blue If the card had been passed through a card swipe device this transaction would be black i SALE 1 00 pang Anadis aa Acet rrr 9 11 45 51 AM visa 14345 ttre a 1 00 Fe a 5 By expa
52. required that you do so 53 Note The Trans Amount can be altered to be less than or slightly more than the dollar amount of the original Pre Auth transaction The actual amount by which the Trans Amount may exceed the original Pre Auth depends on your particular situation and your payment processing company This is intended to allow for additional charges that are relatively minor such as shipping handling etc 5 Click the Submit button when you are ready to process the Completion transaction IPCharge will connect to the payment processing company After a moment IPCharge will display a summary of the transaction data and the results of the transaction 6 The summary simply restates the transaction information that was sent to the processing company Below that you will see the transaction s result Each Item is a section of the transaction results and there is a Response for each Item Item Response Result CAPTURED Result Code 4 Response Text Termination Status SUCCESS e Result The Result for a successfully processed Completion transaction is CAPTURED This means that the transaction was successfully processed Result messages will vary but are usually fairly self explanatory For example NOT CAPTURED simply means that the transaction was not successfully processed e Result Code The Result Code is a numeric representation of the Result Most of the time you will not have any reason to use this num
53. send your Declined template emails to your customers 103 Default Approved Email Select the default Approved email template to be sent to your customers upon receipt of an approval for their recurring charge Default Declined Email Select the default Declined email template to be sent to your customers upon notification of a decline for their recurring charge Default Receipt Email Select the default Receipt email template to be sent to your customers once their charge is approved Default Contract Document Select the default Contract to be used for your customer base Do PostBack Check this box to enable unattended postback to your server using SSL Non sensitive data returned with the response is posted back to https on one of your servers in the form of Name Value Pairs You can then collect and write to a file a database or whatever format you choose You can use the language of your choice to read the data providing platform independence Postback URL Enter the URL where you would like IPCharge to post non sensitive response data Name Value Pairs provided by IPCharge Field Name Description RB_Invoice_ID Unique Invoice Key Recurring Billing AUTH_CODE Authorization Code CLIENT_ID Client ID CMRCL_FLAG Commercial Flag CMRCL_TYPE Commercial Type COMMAND Command INTRN SEQ NUM Internal Sequence Number INVOICE Invoice PAYMENT MEDIA Payment Media PAYMENT TYPE Payment Type REFERENCE RESPONS
54. the Full Name Payment Types and Role for the displayed user You do not have to edit every field you may edit only those fields you wish to modify User ID The User ID is permanent and cannot be edited Full Name Enter the user s full name first name then a space and then the last name This field is not case sensitive Enable Debit put a check in this box to allow this user to process debit card Role Select the desired level of access for this user By default only the Administrator level of access is available If you want a different level of access for this user and it does not yet exist just save the user as it is You can modify 122 the user s Role setting later after you have created a new Role described in the section Creating A Security Level see page 131 e Enable Devices Select the devices you want to be available to this user to process debit card transactions e Select Payment Types Select the payment types you want to be available to this user 5 After you have made the desired changes to the user click the Update button IPCharge will save your changes and return to the User Manager window Deactivating A User 1 Simple Explanation When a user is no longer needed IPCharge allows you to deactivate it Deactivation does not permanently remove a user IPCharge will allow you to reactivate a user First you will need to select the desired IPCharge user from the User
55. the following audit trail entries for all system components for each event User identification Type of event Date and time Success or failure indication Origination of event Identity or name of affected data system component or resource 14 Configuring Log Settings The Payware Transact 3 1 Users Manual provides guidance on Configuring the Log Settings PABP Requirements Reference Testing Procedure 4 2b If application log settings are configurable by the customer and resellers integrators or customers or resellers integrators are responsible for implementing logging examine PABP Implementation Guide prepared by the vendor to verify that customers are instructed on how to set PCI DSS compliant log settings per PCI Data Security Standard 10 2 and 10 3 Wireless networks Merchant Applicability If the merchant implements the payment application into a wireless environment or implements wireless networking into a payment application environment configure the wireless environment to adhere to PCI requirements 1 3 9 2 1 1 and 4 1 1 PCI Requirements PCI 1 3 9 Installation and configuration of personal firewalls on employee owned computers with direct connectivity to the Internet which are used to access the organization s network PCI 2 1 1 Modify default wireless settings including Change wireless equivalent privacy WEP keys Change default service set identifier SSID Change default passwords Change SNMP c
56. to your bank account at that time Any transactions you have processed throughout the day still need to be re transmitted to the processing company as a batch In IPCharge this re transmission process is called settlement and can happen in one of two ways provided you are using a terminal based processor 1 Your account can be set up for Automatic Settlement At a configurable time each day IPCharge will look for any authorized unsettled transactions If you have transactions waiting for settlement they will automatically be settled at or around the specified time 2 Your account can be set up for Manual Settlement Unsettled transactions that have been authorized will not be settled until you manually initiate the settlement of your batch as described with the test transaction performed in the section Using IPCharge WARNING Unless you settle your batch or set up IPCharge to initiate the settlement automatically or have your credit card processor auto close you will not receive your money We recommend that you settle or close your batch daily Note Even after settlement your money will not immediately be transferred to your account The transfer process will usually take between 2 5 business days However it can take longer depending on your bank the customer s bank the payment processing company the Federal Reserve etc 40 Credit Card Transaction Types Sale A Sale transaction authorizes the transfer of fun
57. transaction for simply click on that customer s row The row will then turn orange Next click the Add on Trans button on the left side of the Customer List window Click on the Credit Return tab 96 Customer 112 Current Status Mame Bill Mahogany Saler Pre Auth Yog Completion Credit 7 Return Transaction History Transaction ID 23636 Invoice fi 23 Reference Credit Amount 100 00 Account Mumber 44088 A54 Primary Alternate Credit Notes Send Email Primary Alternate Email steve_patjverittane com Process Transaction Results AUTH_CODE TASS CMRCL FLAG oO CMRCL_TYPE E INTRM_SEQ_NUM PAYMENT MEDIA REFERENCE RESPONSE_TEXT RESULT RESULT_CODE TERMINATION STATUS TRANS DATE TRANS_SEQ_ NUM TRANS _TIME TROUTD Z23636 MZ 629917501170 APPROVAL TAS338 CAPTURED 4 SUCCESS 2006 10 26 183 13 40 34 23636 Ti Transaction ID Enter the transaction ID if applicable Invoice Enter the invoice number if applicable Reference Enter the reference number if applicable Credit Amount Enter the transaction amount including the decimal place Account Number Select Primary or Alternate account number Credit Notes Enter any notes regarding the reason for the credit Send Email Select to send an Email to either the Primary or the Alternate contact 2 After the data has been entered click Process Transaction to process the credit Viewing Trans
58. within a date range Enter the beginning date in mm dd yyyy format IPCharge will automatically insert the forward slashes where needed Example For August 15 1967 you would enter 08151967 Enter the starting time in hh mm ss AM PM format IPCharge will automatically insert the colons where needed 169 e End Date Time Use this field in combination with the Start Date field if you want to search for transactions within a date range Enter the ending date in mm dd yyyy format IPCharge will automatically insert the forward slashes where needed Example For October 9 1974 you would enter 10091974 Enter the ending time in hh mm ss AM PM format IPCharge will automatically insert the colons where needed e Server Use this drop down list to select a specific Server Clerk ID If you do not select a Server all will be listed Server Details The Clerk Server Detail Report details the activity for each clerk This Includes number of sales total sales and tip total Open Batch D Start Date Time 11 5 2007 w 12 00 00 AR End Date Time 5 9 2008 wt 11 59 69 Phil Server 3 After you have filled out the Server Details window with your desired search criteria select PDF to view the report or Export to send report data to Excel p l T s p m E A tl ai 1 it Beg Tae a a Lap F himi Bg ia bens Carian OH A 170 Server Totals Simple Explanation This r
59. 385 67 LIMe Heila nyYOICE ACEI Amour Troutu l 5 12 17 AM YISA 000 ARER 1566 1 00 6794937 514 0 AM VISA ADER 1566 1 00 6794944 P 5 14 10 AM MC p Ek k kk k k k E 5454 1 00 6794945 bd Transaction Count 53 Settlement Total 1 392 37 Submit For Manual Setdement 5 In the example above you can see the Time Media Invoice Acct Amount and TroutD a k a Tran ID for this unsettled Sale transaction If there are other transaction types in your batch they will be in their own rows below the Sale row Time the time of day the transaction was processed Media The payment type used to process the transaction Invoice the invoice number specified in a transaction if any Acct the credit card account number used to process the transaction Amount The dollar amount of the transaction TroutD a k a Tran ID The unique transaction routing identifier IPCharge uses the TROUTD to group related transactions together such as an original Sale transaction and an Add Tip transaction that has been added to it Using this unique identifier merchants can easily access the entire history for a chain of transactions and can use this information as a defense against charge backs 6 Once you have reviewed the transactions in the batch click the button labeled Submit for Manual Settlement After a few moments IPCharge will notify you that your settlement has been successfully scheduled Note When the
60. 56adGmifsotp gCtyx7 Orcspbil4 Copy Completed B Activated a Set for Re Sync Device Not Activated Perform Admin Transaction Disabled 5 Once you see Copy Completed in the message box you can view the Details of the target device and see that the Disclaimer Header and Footer data mirrors that of the source device 161 POS Report Types Simple Explanation If you do not have a POS Device you may ignore this section The POS Device reports provide you with easy access to your important POS Device historical data All reports display your Merchant Info and the Date Time that the report was generated near the top of each Report window You will be given two options PDF to view the report and generate a PDF containing the report or Export to send the report data to Microsoft Excel e Discount Tip This report is a list of transactions showing the total tip amount minus any discount tip taken before paying the server see page 163 e IRS Tip This report provides an assessment of the tips generated from credit card sales for each of your servers see page 165 e Open Tab This report is a list of Pre Auth transactions that have not yet been completed see page 167 e Server Details This report is a detailed list of the transactions processed by each Server associated with your company s account for a specified date and time range and or a specified Server see page 169 e Ser
61. 9 Invoice Search Start Date mm dd yy 06 05 2007 End Date fmimyddyyyyyi 04 04 2008 No Data To Display Click a row to open the invoice in anew window Pop Ups must be alowed 3 Click the Search button after you have specified a Start Date and an End Date IPCharge will generate a list of all invoices within the time range that you have specified If more than one invoice is found in the time range you have specified each invoice will be listed in its own row See next page 150 Invoice Search Start Date trmmyddjyyyyh 06 05 2007 End Date tmmydd yyyy 04042008 Invoice Date Oracle Invoice PCharge Inve Approval Dat Auth Code Invoice Amou Oef02 200 2060 ENIAN 2739 1OfO2 200 y SO FS 117022007 aaa 12fo2i200 y 3749 O1f02 2008 Als 02 02 2008 4657 03 02 2008 4998 OANA IZ 008 349 Click a row to open the invoice in a new window Pop Ups must be allowed Invoice Date The date of the invoice Oracle Invoice The Oracle invoice number IPCharge Invoice The IPCharge invoice number Approval Date The approval date of the invoice Auth Code The authorization code for the transaction Invoice Amount The total dollar amount of the invoice 4 Additionally you may click an invoice s row to view the details for that invoice See next page 151 IPCharge Invoice iPCharge INVOICE Billing Perot Fram Ta 11E 207 1202007 arade F
62. Acct MM YY Alt Re Sub CTIDOI Customer Wo 1 4 160 00 5454 eek A a ee aS ia Nid E E CTIDOZ Customer MO 2 4 160 00 5454 week AC we a SEE o an E E CTIDUS Customer WO 3 4 160 00 tg 4oq eR AG tE pako ot a i Bis ma m CTIDO14 Customer MO 14 4 160 00 5454 eek A et et ee Set OB E E CTIDO1S Customer MO 15 4 160 00 5454 HEED Ad a ae eee oa ae E E CTIDO16 Customer WO 16 4 160 00 oqod4 eer bet AU bol ea E CTIDOL Customer MO 17 4 160 00 5454 eek AC ae RE aac ee E E poiuy Test Company 1 40 00 t t iit t t BEB REE E E TEST Blank Test Company 1 0 00 PEED Ao BEED Ao me i oe i E E To resubmit a transaction for a particular Contract ID double click on that row An Account Information box will appear displaying partial credit card information for the Primary Account and any Alternate Account Modify account information if needed by clicking on the appropriate field s After you have entered the data check the Re Submit Current Account box and click OK The transaction will be resubmitted Account Information Contact ID Primary Account Month F Year FF 5464 Month A Year Use Alternate Account D Re Subrmit Current Account 7 OK Cancel Primary Expiration Alternate Account Alternate Expiration Note Any new data entered in the Account Information box will also update the Contract Details tab Active Contracts The Active Contracts window will list all active contracts A blue flag to the left de
63. Dashboard view To select the customer contract you want to edit click on the plus sign to the left of the customer s row The selection will expand to show any contracts currently in place for that customer Click on the contract you wish to edit The row will then turn orange Next click the Edit Contract button on the left side of the window The Customer Name window will display Select the Contract Details tab to view or edit contract information for the customer Click Update Contract Data to save the updated contract data You may edit the actual contract ID if needed 89 Checking the Status of a Customer Contract Simple Explanation The Contract Status tab allows you to check and update a customer s current contract status whether it is active suspended completed or canceled 1 To check the status of a customer s Recurring Billing contract move your mouse pointer over the words Recurring Billing A drop down menu will appear Choose Customer MGR from the drop down menu To select the customer contract you want to edit click on the plus sign to the left of the customer s row The selection will expand to show any contracts currently in place for that customer Click on the contract you wish to view The row will then turn orange Next click the Edit Contract button on the left side of the window The Customer MGR button is also accessible from the Dashboard view To select the customer you want to check on click
64. E_TEXT RESULT RESULT CODE TERMINATION STATUS TRANS AMOUNT TRANS DATE TRANS SEQ NUM TRANS TIME TROUTD Reference Number Response Text Result Result Code Termination Status Transaction Amount Transaction Date Transaction Sequence Number Transaction Time Transaction Routing Number 2 After you have completed your changes click Save 104 Settlement Simple Explanation As IPCharge processes transactions throughout your business day authorizations are being obtained for your transactions This means that the transaction amounts have been authorized for eventual transfer from your customers accounts to your account At the end of the day this batch of transactions must be settled settlement is a process that initiates the transfer of funds from your customers accounts to your account IPCharge allows for either manual batch settlement by you or automatic batch settlement initiated by IPCharge WARNING Batch settlement is a necessary part of payment processing regardless of whether your batch is manually or automatically settled If your batch is not settled funds will not transfer from your customers accounts to your account and vice versa Note VeriFone s host based processor certifications do not allow for the initiation of settlement from IPCharge If you utilize a host based processor and your industry type is Retail or Direct Marketing MOTO then you must have your processor set your tr
65. Email and Cardholder data Product does not natively support the sending of email As per PCI requirement 4 2 cardholder data should never be sent unencrypted via email Non Console administrative access All non console administrative access of the application or operating system should be encrypted Use technologies such as SSH VPN or SSL TLS where applicable PABP Requirements Reference 12 1 Use strong cryptography and security protocols such as secure sockets layer SSL transport layer security TLS and Internet protocol security IPSEC to safeguard sensitive cardholder data during transmission over open public networks 18 Examples of open public networks that are in scope of the PCI DSS are the Internet Wi Fi IEEE 802 11x global system for mobile communications GSM and general packet radio service GPRS 12 2 The application must never send unencrypted PANs by e mail 13 1 Encrypt all non console administrative access Use technologies such as SSH VPN or SSL TLS for web based management and other non console administrative access Training and Communications Program Overview VeriFone Inc has created a training program per PABP requirement 14 2 to train resellers and integrators on how to implement IPCharge into a production environment ina PABP compliant manner Vendor Responsibility VeriFone Inc will review and update the training materials annually and after new software versions are released Mat
66. Fone has the right to terminate this Agreement immediately if Merchant fails to comply with any term hereof Upon the expiration or termination of this Agreement Merchant shall immediately discontinue any use of the Services 8 MISCELLANEOUS This Agreement constitutes the entire agreement between VeriFone and Merchant and it supersedes all prior or contemporaneous communications and proposals whether electronic oral or written that relate to its subject matter This Agreement will be governed by the laws of the State of Georgia without regard to its conflict of law provisions Each party consents to the exclusive jurisdiction and venue of the appropriate courts in Chatham County Georgia for all disputes arising out of or relating to this Agreement The prevailing party in any action or proceeding to enforce its rights hereunder shall be entitled to recover reasonable attorneys fees and other reasonable costs incurred in the action or proceedings The failure of a party to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision This Agreement is between independent contractors Merchant may not assign this Agreement in whole or in part without VeriFone s prior written consent If any provision of this Agreement is found by a court of competent jurisdiction to be invalid the parties nevertheless agree that the court should endeavor to give the maximum effect to the parties intenti
67. OPE marion AA OON 11 What are Payment Application Best Practices cccccecceccsecceeceeeneeteeeeeeseeeeeenees 11 ADONC IOMBOS CER AC ICES aona E EE E nnateoadvand ae 12 LOJON uoit T tetera ere eee ee 14 VVIFCTCSS MGIW ORS sccecactccaesnatesceonaicenconatcancenatantensaieeaconanseneencusgterseieaaeenetantesnormemesnaueans 15 Network SCOMEN ANON iioi eneen e a E 16 Secure remote software updates o enonnenrnnsrrersrrrrrrrrrrrrerrrrsrrrrerrrrerrersrrerrrrerrni 16 ROMOLI ACCOS Siran EEA sa EAE 17 EN CHV OUMOMMCIWVONRIK TANC aers E anntanacaaan a aca ane nn saeaeaey 18 Training and COMMUNICATIONS PrOGraM ccccsecceecceeeceeceeeseeseeceeeeeeeeeeeseeeseeeaes 19 Amencaht EXOress CARN orrena a arate enianetbienatbieunaeee 19 MORE IMTORM AU OM sic ciccntiedecatedacren EEN 20 USING IPCI ARGC c E a E 21 ACCESSINGH CHANGE ere rennene E SE 22 KOGNO I aa E E a ee ee E 24 Merchant Management Console ccccccccssccececececeeeeeeceueceeeceeeceeseeceeeseeeseeeseeeseeeaes 26 TPANSACHION PROCESSING vccasesccicscssaspecseccstacesscssensnssatazacsesvensecnsbenencassenaneosoaeasscoanseanebana 28 WoD TOMIN eis cece tect tuscrecnce nsec ctl sta natncnctc corse tact nets acer ac aan sete aceon deeded 28 Performing A Test Credit Card Transaction cccccccceccseeceeceeeseeeceeeceeeeeeeeeesaues 28 VIGWING TNS REDONS orroit a eE E E E E EN ieakaectsecteects 33 SE MISINIG ME eran 36 All About Credit Card ProCe SSinng
68. POS Device Maintenance window will appear and any existing POS devices will be listed Yerch l Peper Transaction Processing R parta Recurring Billing 6 Settlement 6Account Admin Help POS Devion MANANNAN hew Grip Tenm Name Senal Humber Device Key a a litt DDO CII SU LIBS a Feo Ss 60 fg Sra al a IPL PD SO DUO H Irk SOTA dol P23R40GRP1k2 Delete Pee 200 00 1 1 VOU esen r Rob ED wir montinn Lorem Ss LIgkyus jE ri Bee Sas aa amp Dip Test OR00R00 visk 203 big ysG Z SAU pCopy FOMS Berne z pmogomiog HP e GSP ku ees PA Len ree FOMS Cemo FOMS Damo Dl00R000 GUcrSeKCe7paay pdmtiPMGel whi a Mescaye Tast DlD00OR000 Michels Tarmimal 1 ohio aioe yeh ech thie Ss 2 vk YQOGHTGASGhia7 Activated Set for B e Syre Dewee Mot Actwated Perform Admin Transaction Dizablid 155 2 Click the New button The Add New ServPOS Device window will appear Add New ServPoS Device Device Type jas Serial Number Group Name FP Terminal Name FO Device Key Vdwibw1 Q1WSk4T204E1 bB4yqAeW138S24821 qlwl lgjQTfODmAeO yXoRsFNUci Parameters Disclaimer A Disclaimer E Disclaimer C Disclaimer a Header LS Header C Header C E Header C 3 Select your Device Type from the drop down list and enter the Serial Number of the device Enter a Group Name and a Terminal Name IPCharge will automatically generate a Device Key that is unique to the device Both the Serial Number and the Device Key
69. Pre Settlement Site Term Summary Discount Tip IRS Tip Open Server Details Server Totals Unadjusted Tip 2 The Open Tab window allows you to enter search criteria into one or more of the following fields Start Date Time Use this field in combination with the End Date field if you want to search for transactions within a date range Enter the beginning date in mm dd yyyy format IPCharge will automatically insert the forward slashes where needed Example For August 15 1967 you would enter 08151967 Enter the starting time in hh mm ss AM PM format IPCharge will automatically insert the colons where needed End Date Time Use this field in combination with the Start Date field if you want to search for transactions within a date range Enter the ending date in mm dd yyyy format IPCharge will automatically insert the forward slashes where needed Example For October 9 1974 you would enter 10091974 Enter the ending time in hh mm ss AM PM format IPCharge will automatically insert the colons where needed 167 Open Tab Open Tab Report details transaction number card account number and total for each open tab Start DateTime 11 5 2007 w 12 00 00 All End Date Time 5 9 2008 w 11 59 69 Phi a dd 3 After you have filled out the Open Tab window with your desired search criteria select PDF to view the report or Export to send the report data to Excel
70. R ADVICE GIVEN BY VERIFONE S DEALERS DISTRIBUTORS AGENTS OR EMPLOYEES WILL IN NO WAY AFFECT THE SCOPE OF THIS LIMITATION OR INCREASE VERIFONE S LIABILITY MERCHANT ACKNOWLEDGES THAT IF THE ABOVE LIMITATION WERE NOT INCLUDED HEREIN VERIFONE WOULD NOT ENTER INTO THIS AGREEMENT OR OFFER THE SERVICES ON THE TERMS HEREIN AND ACCORDINGLY MERCHANT COVENANTS THAT IT WILL MAKE NO CLAIM IN EXCESS OF THIS LIMITATION INDEMNIFICATION Merchant will defend indemnify and hold harmless VeriFone from and against any and all claims proceedings losses damages liabilities penalties and fees including reasonable attorneys fees arising in connection with any violation by Merchant of this Agreement or arising or resulting from any negligence dishonesty willful behavior or failure to act by Merchant or any of Merchant employees or agents VeriFone shall give Merchant prompt written notice of any such claim shall tender to Merchant the defense or settlement of such claim at Merchant s expense and shall cooperate with Merchant at Merchant s expense in defending or settling such claim TERM TERMINATION This Agreement shall have an initial term of six 6 months from Merchant s purchase of the Services and shall automatically renew for successive periods of six months each unless one party gives the other party written notice not fewer than thirty 30 days prior to the date of renewal of its intent not to renew Notwithstanding the foregoing Veri
71. Security MaINTEN ANCE sasior arate a a r stove bones r 131 CrealinG Ao CCUIIY ECVE I ei casta tare stent sate eaten ata sates nian cane saan arenas 131 Editino An Existing Securty LCV Cli criei E ice sicssuaeaiseaueniaded 132 D ac vatng A SeCUMY Level ieerieneir n E OE 136 Reactivating A Security Level 0 0 00 cccecccecceecceeeceeeceeeeeeceeecaeeseeeseeseesaueceeesaeeseeeaes 136 ACCOUNT INTORMALION MaINTCN AN GOs 137 Editing Your Merchant Account Information cccccceccceecceeeceeeaeeeeeeeeeeseeeseeeaes 137 Web Console SCMING S45 cca2aes cctia t cacisanisntaadadanccnanden ena nien cane wien oioi oee aion Epio 138 Editing Your Web Console SettiingS cccccccceccsscceeceseceeeceeeseeeeeeseeseeesaeeseeeaes 138 PAaVMeNl ACCEDIANCE LCV GIS eriari phedieeaitedieesitudide shtediceohdienctes 140 Editing Your Payment Acceptance Levels ccccccceececceeeeeeceeeeeeseeeeeeseeseeneeses 140 PANS ACCC DIANCE LEVES carior E i a 141 CV V2 ACCeptanc e Levels oies 143 Duplicate Acceptance Levels cccccccceccecceeceeceeseeseeteeseeeeeeeeaeceeeseeseeeeeseeseeseeeas 146 IPCRarge INVOICE S6 arC harriei E NEEE E E 149 How to Search for an IPCharge INVOICE ccccccccecceeeceeece cece eeseeeeeeeaeeeeeeseeeseeeaes 149 SITS COMSOIE LOGIN sicnspenctancdiaeeianehancaengaen cass a a a 153 Switching TOA DiNerent SIS ssn se e s e A E e Ea LS E EON 153 Credit Card Processing Checklist scccssseccessecces
72. T Not processed T c W2 No Match 7 cvyv2 Match Update All response values accepted This filter instructs the system to allow transactions that return any CVV2 response As long as the authorization request is accepted the card is good and has the purchase amount available then the transaction will be accepted regardless of the CVV2 result codes Non response accepted This filter instructs the system to allow transactions even if no CVV2 response is returned Issuer not certified not provided encryption keys This filter instructs the system to allow transactions even if the issuer has not certified for CVV2 or Issuer has not provided Visa with the CVV2 encryption keys Merchant indicated CVV2 not present on card This filter instructs the system to allow transactions even if the issuer indicates that CVV2 data should be present on the card but the merchant has indicated data is not present on the card Not processed This filter instructs the system to allow transactions even if the issuer did not process CVV2 check CVV2 No Match This filter instructs the system to allow transactions even if the issuer indicates that CVV2 data on record does not match CVV2 data provided by merchant CVV2 Match This filter instructs the system to allow transactions if the issuer indicates that CVV2 data on record matches CVV2 data provided by merchant After you have finished modifying your CVV2 Acceptance Levels
73. TYP S ccccccceccseccseeceeeceeeceeeseeeeeeeeeeeeeeseeeseeeseeseeeteeeseeeseeeges 67 PROD ONS sirsie annan aee aoea eae E eE Neaera oa 68 ROPOIYDOS aea ee eee ene ee eee eee eee eer 68 ROW TOUSCO REPON Si uacasiazctacanatauacsiesana A 69 Tran acto oeae oa T E E A 69 PRANSACION Detalye EAEE 72 Open BACH SUIMIMANY esaa E 14 FREDANU ROCCIDE srera EEES 15 Unsettled Transactions aciacccsescccicancdecvcestdssndantiaduianidadvsabicededantdadecesieesrdsemiadcanmaaearars 1 Pre SETIESIME Ml oenar N 78 Site TERM SUNN ANY seticen ett ietin eiee sean ieceieenteeciee AA 81 Recurring and Installment Billing ccscceeeeeeeeeeeeeeeeeeeneeeesseeaeeenseoeseeeaeeoneeoeneneaeens 83 O NTa AN ish e 2 6 dh en en er E cre ene et E 83 Active Suspended Canceled Completed and Add on Contracts cc ee 83 Customer Name Contract Details Contract Status and Contract History 84 Vasp WaAIMTCNANCE oanien inet alg Mus a a si cach anc cnet 85 Creating a New CuUSstOMer cccccccceccceeceeeceeeceeeca eee eeeeeseueceeesaeeseeesaesseeseeeseeesaeegs 85 Editing CUSTOMER Dalal isvesssetnesisrstossisoseneiarevarstarevartarevertecravaranneatee a eee 86 ANGLING a NEw CONI AG tind ates testers ate ae iat ts otal aaa aaa on eae 87 E Na 9 i TOE meen ree er en eC E 89 Checking the Status of a Customer COntract cccccccecceceeeeeeeteeeeeeeeeeeeeneeeeeeeeeees 90 Checking a Contract s Transaction History
74. Use this field in combination with the Start Date field if you want to search for transactions within a date range Enter the ending date in mm dd yyyy format IPCharge will automatically insert the forward slashes where needed Example For October 9 1974 you would enter 10091974 3 Click the Search button IPCharge will display the historical merchant activity within the specified date range Click the small plus button at the left of an account s row and IPCharge will display an expanded list of that account s transactions if it is not already expanded Site Terina Smii Detail Morchant Code Herchant info Pimpin Mate Tiere Ce Sally s Flower Shop SOS Wedd ha bet Main St HI S000 jaf DOOD SevPos Test i i DOONDKEKE tim Tenn Toal Jann EZEN 750 09 B a 99 395 95 tt is ea 3 Jisas 68 Total 950 061 3 Tim A DODOODODMTS Manangi Sern 3 F seat Srg Lei 00000000005 Managed Services Test Ste Scott Grand Total 505 317 95 82 Recurring and Installment Billing Disclaimer The Recurring and Installment Billing chapter of this manual is for general information only and is subject to change The Recurring and Installment Billing feature of IPCharge is not yet available in general release Simple Explanation The Recurring Billing feature of IPCharge allows you to automatically bill customers on a recurring or installment basis Note Approximately every 15 minutes t
75. action History Simple Explanation The Transaction History tab allows you to view a list of previously processed transactions 1 To view a history of recurring billing and add on transactions move your mouse pointer over the words Recurring Billing and select Dashboard A window will appear To select the customer you want to view a history for simply click on that customer s row The row will then turn orange Next click the Add on Trans button 97 on the left side of the Customer List window Click on the Transaction History tab 2 When you are finished viewing the transaction history click Dashboard to return to the main Customer window Dashboard Managers Reports Note The reports listed in this section are used for Recurring Billing only Transaction details for recurring billing payments will also appear in the IPCharge console s main Reports section that includes Transaction Search Unsettled Transactions etc 1 Click on the Reports button to display a list of reports available and select the desired report by clicking on its row The row will highlight Key in your Start Date and End Date parameters or select them from the drop down calendars Complete any additional parameters such as Cardholder name Card Number last 4 digits Result and dollar Amount Parameters will vary according to the report Completed Contracts This report displays a list of completed contracts for the time frame specified
76. ain your contact email information and default email templates The Config MGR can also enable the ability to do a Postback 1 To access the Config MGR move your mouse pointer over the words Recurring Billing A drop down menu will appear Select Config MGR from the drop down menu recurring Billing Configuration Required Fields Primary Contact mary Ss Do PostBack 7 Primary Contact Email mary abe com PostBack WRL Po Alternate Contact jor SS Alternate Contact Email fiohn abe cormi Time Zone Easten Time amp Approved Fram Email freci yourcompany cam Declined From Email boriseyourcompany com Default Approved Email Select Approval Email Default Declined Email Select Decline Email Default Receipt Email Select Receipt Email gt Default Contract Document Select Contract gt e Primary Contact This field is pulled from the Account Info tab of the IPCharge console e Primary Contact Email This field is pulled from the Account Info tab of the IPCharge console e Alternate Contact This field is pulled from the Account Info tab of the IPCharge console e Alternate Contact Email This field is pulled from the Account Info tab of the IPCharge console e Approved From Email This is the email address that will appear in From when you send your Approved template emails to your customers e Declined From Email This is the email address that will appear in From when you
77. al point Example 25 00 IRS Tip The IRS Tip Report records tip activity for each clerk server Provides number of Unadjusted tips tip totals and average tip Start Date Time 107 200 w 12 00 00 Abt End DateTime 5 9 2008 w 11 59 69 Fh Server AB Server_ID CashTip 3 After you have filled out the IRS Tip window with your desired search criteria select PDF to view the report or Export to send the report data to Excel atals aTa Print Date 632006 IPCharge a IRS Tip Report Sally s Flower Shop Client 10 000000 From Date 4 07 2006 123 Main St To Date 0606 2006 GA 30001 Tinned Cash Sale Tip 7 Tip Tip Total Amoun Amul Pernceni Amount Tipe Server ID 1235 Transation Court 1 5 00 40 29 TY 2 00 7 25 Sigsiure A signature line is provided so that you may have the Server sign for confirmation that the tip amount listed is what they made during the time period specified 166 Open Tab Simple Explanation This report is a list of Pre Auth transactions that have not yet been completed This report will only be accessible if there are POS Devices associated with your company s account 1 Move your mouse pointer over the word Reports A menu will appear Click the words Open Tab The Open Tab report window will appear Transaction Processing Reports Recurring Billing Transaction Search Transaction Detail Open Batch Summary Reprint Receipt Unsettled Transactions
78. anager level access or any other type of access that you design Credit Card Processing Checklist This is a printable guide that can be used by most merchants to keep track of the basic payment processing functions that should be performed on a daily basis Note Some of the functionality described above may not be applicable to your business environment However we highly recommend that you review these sections to determine what is available to you Note Some report descriptions and menu descriptions appear in the Appendices The reports and menus that are available depend upon the service type used not all customers require access to all options 39 All About Credit Card Processing Simple Explanation This section provides some detailed information on credit card processing You may not use all of the functions available on a daily basis but it is best to have a general understanding of what functions you can perform using this payment processing service Note If you have not already completed a test transaction as described in the previous section Using IPCharge we highly recommend that you do so now before you attempt to process live credit cards Background Information When you perform a Sale transaction that credit card s credit limit is reduced by that amount Next the processing company authorizes the transfer of those funds from the cardholder s account to your account However the funds are not moved
79. ansactions to auto close daily Once this is set up you must find out what time they will close your batch each day and set your auto close time accordingly IPCharge will default every host based processing account to auto close 11 59 59 PM 105 Settlement Functions Simple Explanation The following sections give detailed information on how to perform the various settlement functions available within this payment processing service How To Set Up And Use Settlement Simple Explanation You can set up your account for either automatic settlement or manual settlement e If you choose to set up your account for Automatic Settlement IPCharge will initiate the settlement of your batch for you daily at a time that you specify The advantage of automatic settlement is that you will not need to remember to settle your batch on a daily basis lf you choose to set up your account for Manual Settlement you will be responsible for settling your batch The advantage of manual settlement is that you can settle your batch at any time of day or multiple times per day Note Whether you use Automatic Settlement or Manual Settlement you must first access the Settlement Setup window You must specify an email address in order to receive notifications from IPCharge indicating settlement success failure for both automatic and manual settlements Note VeriFone s host based processor certifications do not allow for the initiation of settl
80. ant service provider costing you less to process transactions Note Consult the field descriptions in the section Performing a Sale for examples of when it would be appropriate to put a check in the box labeled Mark for Recurring see page 43 3 After you have entered this information click the Submit button IPCharge will connect to the payment processing company After a moment IPCharge will display the results of the transaction and an on screen receipt 47 4 5 The receipt contains all of the standard information you would expect to find in a receipt including merchant information transaction information signature line etc To print out this receipt click the Print button at the bottom of the receipt window or press the Ctrl and P keys on your keyboard You will see a printer window Make sure the printer you want to use is selected and then click the Print button After you have closed the receipt window you will see the transaction s result in the main IPCharge interface Each Item is a section of the transaction results and there is a Response for each Item Item Response Result SPPROVED Result Code 5 Response Text ZIP MATCH Termination Status SUCCESS e Result The Result for a successfully processed Pre Auth transaction is APPROVED Result messages will vary but are usually fairly self explanatory For example NOT CAPTURED simply means that the transaction was not successfully processe
81. any Current Status S ale Pre Auth Void Completion Credit Return Transaction History New Customer f Sale Pre duth Dashboard Invoice Reference Transaction Amount E Account Number Mo Card Present Primary Alternate Transaction Motes Send Email Primary 7 Alternate Email steve_psig iverifone com Process Transaction old Required fields e Sale or Pre Auth Select whether you wish to add a sale or a pre auth transaction e Invoice Enter the invoice number if applicable e Reference Enter the reference number if applicable e Transaction Amount Enter the transaction amount including the decimal place e Account Number Select Primary or Alternate account number e Transaction Notes Enter any transaction notes e Send Email Select to send an Email to either the Primary or the Alternate contact 2 After you have entered the data click Process Transaction to process the transaction Adding on a Void Transaction 1 To void a transaction move your mouse pointer over the words Recurring Billing and select Dashboard A window will appear To select the customer you want to void a transaction for simply click on that customer s row The row will then turn orange Next click the Add on Trans button on the left side of the Customer List window Click on the Void tab 95 3 Locate the transaction you wish to void and then click the Void button
82. as Bold are required Sae Pre Auth Yoice Auth Completion credit Add Tip Card Holder Mame fo Account Number Expiration MMY Trans Amount ss Street Address Zip Code Cue Invoice Number Server ID Mark for Recurring L 3 Make sure the option Sale is selected This is the type of transaction we will process Sale C pre duth Voice Auth Completion Credit C Add Tip 29 Move your mouse pointer over the box to the right of the words Card Holder Name and left click inside it Type in the name John Doe Make sure that you enter it exactly as shown Card Holder Name John Doe Move your mouse pointer over the box to the right of the words Account Number and left click inside it or you can press the Tab button on your keyboard to move between fields Type in the number 4012888888881 Make sure that you enter it exactly as shown without any spaces or dashes Account Number an1 2000Aaaag In the box next to the words Expiration MMYY type in the number 0114 This represents the two digit month number January in this case followed by the last two digits of the year 2014 in this case Expiration MM 0114 In the box next to the words Trans Amount type in the number 100 Do not enter a dollar symbol or a decimal point a period IPCharge will automatically insert the decimal and does not require a dollar sign This number represents the amoun
83. ber However if you have a technical support issue it may be necessary to supply this information to the support representative e Response Text The Response Text does not always apply to Completion transactions e Termination Status The Termination Status is the outcome of an attempt to send a transaction to your processing company SUCCESS indicates that the transaction was successfully transmitted to a processing company Anything other than SUCCESS means that some sort of error was encountered during the transaction resulting in a failed attempt 54 Note Depending on the transaction processed and your payment processing environment the actual information you will see on a daily basis may vary Performing A Credit Card Credit Simple Explanation A Credit is the opposite of a Sale transaction It authorizes the transfer of funds from your account to a customer s account You can use this transaction type if a Void is not possible for a given transaction 1 First obtain the Transaction ID of the original Credit transaction You can find this information by using the IPCharge Transaction Search report to look up the transaction see page 69 2 Next click the words Transaction Processing in IPCharge A drop down menu will appear Select Web Terminal Choose the Credit option on the top row C Sale Pre auth C Voice Auth Completion Credit Add Tip No Transaction ID available for this credit
84. cessfully processed Sale transaction is CAPTURED This means that the transaction was successfully processed Result messages will vary but are usually fairly self explanatory For example NOT CAPTURED simply means that the transaction was not successfully processed e Result Code The Result Code is a numeric representation of the Result Most of the time you will not have any reason to use this number However if you have a technical support issue it may be necessary to supply this information to the support representative 45 e Response Text The Response Text is usually detailed supplemental information In this example screenshot the Response Text is ZIP MATCH This means that the ZIP Code matched but the other AVS data did not e Termination Status The Termination Status is the outcome of an attempt to send a transaction to your processing company SUCCESS indicates that the transaction was successfully transmitted to a processing company Anything other than SUCCESS means that some sort of error was encountered during the transaction resulting in a failed attempt Note Depending on the transaction processed and your payment processing environment the actual information you will see on a daily basis may vary Performing A Credit Card Pre Auth Simple Explanation A Pre Auth reduces a card s credit limit just like a Sale does but the Pre Auth does not actually request the transfer of funds A Pre Auth can be us
85. charge Appa Au nvolce Total Trang Tal involce Date Involce moke Date Code Amount Trans Couri neuded rane Bled at a007 274d 3361 200 3161 VFI Change Deal YPI Pant Quantity Lk Price SubTotal WT Merchant Setup Charge 990 000 25 01 1 50 00 0 00 WT Monthly Service 99 00074 01 1 0 00 5000 WT Additional Transaction Fee 996 D0020 01 3161 50 0000 50 00 152 Site Console Login Simple Explanation The Site Console Login window allows you to login to another site without entering a username or password You can switch back in the same manner Please note This report will only appear if you have multiple sites set up Switching To A Different Site 1 Move your mouse pointer over the words Account Admin A menu will appear Click the words Site Console The Site Console Login window will appear Site Console Login L 400060001 Site 6 Scott 8400020001 Sitel Tim 18400030001 Site3 Tim 18400050001 Scott sites O m 2 2 Click the row of the desired Site Next click the Login button IPCharge will switch you over to the selected Site and display some text confirming the switch Additionally the Login Information in the top right corner of the IPCharge window will be updated with your newly selected Merchant Code 3 You may now resume your normal payment processing activities You ll be logged into the selected site account and your IPCharge operations will be associated with that account 153
86. d e Result Code The Result Code is a numeric representation of the Result Most of the time you will not have any reason to use this number However if you have a technical support issue it may be necessary to supply this information to the support representative e Response Text The Response Text is usually detailed supplemental information In this example screenshot the Response Text is ZIP MATCH This means that the ZIP Code matched but the other AVS data did not e Termination Status The Termination Status is the outcome of an attempt to send a transaction to your processing company SUCCESS indicates that the transaction was successfully transmitted to a processing company Anything other than SUCCESS means that some sort of error was encountered during the transaction resulting in a failed attempt Note Depending on the transaction processed and your payment processing environment the actual information you will see on a daily basis may vary 48 WARNING A Pre Auth cannot be settled until a Completion transaction is performed on the original Pre Auth transaction At that time the successfully processed Completion transaction will authorize the transfer of funds from the customer s account to your account Performing A Credit Card Voice Auth Simple Explanation A Voice Auth transaction in IPCharge is actually a continuation of a transaction that happens outside of IPCharge If you are ever unable t
87. dow The Customer MGR view allows you to view or edit contact contract contract status or contract history information for the customer Click Save to save the updated customer entry 86 Adding a New Contract Simple Explanation The Add Contract button allows you to add a contract to an existing or newly created customer s record 1i Note Once the initial payment has been made on a contract you will be able to edit the payment amount for that contract if needed within the Contract Details window Note When you set up a new contract and the Payment Due Dates are in the past the system will run the transaction for the first past due date within 15 minutes then any remaining past due dates in approximately 15 minute increments thereafter Once a customer has been entered into the system move your mouse pointer over the words Recurring Billing A drop down menu will appear Select Customer MGR The Customer MGR button is also accessible from the Dashboard view Select the desired customer by clicking on that customer s row The row will then turn orange Next click the Add Contract button on the left side of the window IPCharge will display the Contract Details window 8 Add Contract tomer ID 12713 Bob Smith 300 Oak Street Oakton OH 45154 Bold Required Fields others depending upon selections made Load Template w Contract D O si Payment Type O Recurring Installment Add On Contract Motes
88. ds from a customer s account to your account Consult the section Performing A Sale to learn how to process a Sale transaction see page 43 o Additionally IPCharge can process commercial card transactions Commercial cards also Known as corporate cards or purchasing cards are special credit cards that are given to employees of businesses governments etc for company purchases Commercial card transactions record a customer code and a tax amount Consult the section Performing A Commercial Card Transaction to learn how to process a Commercial Card transaction see page 61 Pre Auth A Pre Auth reduces a card s credit limit just like a Sale does but the Pre Auth does not actually request the transfer of funds A Pre Auth can be used in situations where the final total can be estimated but cannot yet be precisely stated A Pre Auth cannot be settled until a Completion transaction is performed on the original Pre Auth transaction Consult the section Performing A Pre Auth to learn how to process a Pre Auth transaction see page 46 Note There is a time limit on a Pre Auth s usability usually 7 10 business days If a Completion transaction is not performed by that time the Pre Auth fades away and the transaction amount is restored to the card s credit limit Voice Auth A Voice Auth transaction in IPCharge is actually a continuation of a transaction that happens outside of IPCharge If you are ever unable to access IPCharge
89. e customer s bank the payment processing company the Federal Reserve etc e lf the settlement was not successful IPCharge will give you an error message informing you of the reason for the rejection This message is usually self explanatory and can be resolved within a few moments however it may be necessary to contact Technical Support to resolve the issue Note IPCharge will not allow you to settle a new batch until your pending batch has been settled if one exists If you attempt to settle a batch and you already have another batch currently scheduled for settlement IPCharge will display a Delete Current Schedule button If you click this button IPCharge will cancel the existing settlement request and allow you to replace it with your new batch Note In many instances you should receive an email soon after submitting a settlement request However the time it takes to receive notification via email will vary according to several variables including system activity batch size and Internet traffic How To Search For A Previously Settled Batch Simple Explanation This feature allows you to look up batches that have already been settled and to view some information about the transactions within those batches 1 Move your mouse pointer over the word Settlement A menu will appear Click the words Settlement Search The Settlement Search window will appear 111 Transaction Processing Reports Recurring Bi
90. e CLM CODES incu oD art id cath Te Di UT ite Maen S GA sooo er rer 1D Cord Sala fe F EF Tra O pka Accent nypa E Pir Shan Likot Met Tip l Ees IE BS E Tn ca aa l me 100 000 ma suo no inp Caer tS SP E A FLE HM ERER 56 68 FLE i fade adh pansa Siti ii iH i Hi Hii iii i ii iHi pja dili big i fe eh ch ad Midd i i ea dagen tad bit ji ooh iig ai ii fii d ddid pa TA ik at inh Ce fo ti PI td a Ber aa zH BEE nm Hie ut 17 00 him Trerbachon Cound tor SO d ee eT eT HE aa oe FTF UL a LPs i ne or a bi Hig po Huki Hoi pi g TEE dpud pig bit Ht ap foun Huai uii pi te IEHU igue aa ba Pr oa us ale uii i m Tare Cu ie HS F o H H o a a Pe USL erie met oat ith eee VEA Ho Ea bat La H 0 Erot uE Epe J iph FI FP Fay mi FI ih mi gpu THF MIDA 1 gF pede E Hem I g rA 2 gpa wE TA HoF E Bot Hm i 4 HOSE Ae gpm umy EA FI Y FU FOD FLJ FI FEHER aun tr Se OG Li HiH TTT ELD i 164 IRS Tip Simple Explanation This report provides an assessment of the tips generated from credit card sales for each of your servers This report will only be accessible if there are POS Devices associated with your company s account 1 Move your mouse pointer over the word Reports A menu will appear Click the words IRS Tip The IRS Tip report window will appear Transaction Processing Reports Recurring Billing Transaction Search Transaction Detail Open Batch Summary Reprint Receipt Unsettled Transactions Pre Settlement Site Term Summary
91. e following steps will describe how to use the IPCharge reports to view the transaction you have just processed Viewing The Reports Note Reports specific to POS can be found in Appendix A 1 To access the Open Batch Summary report move your mouse pointer over the word Reports near the top left of the interface 2 Amenu will appear Click the words Open Batch Summary 33 Transaction Processing Reports Recurring Billing Settlement Account Admin Help Transaction Search Transaction Detail Open Batch Summary Reprint Receipt Unsettled Transactions Pre Settlement 3 IPCharge will display the Open Batch Summary report If this is the first transaction you have processed only one transaction will be displayed in the Count column and the Amount displayed is 1 00 The Open Batch Summary report is a simple summary of the transactions you have processed today listed by transaction type and media type For a more detailed report continue on to the next step Merchant Code Merchant Info Report Date Time OOOOOO000 Sally s Flower Shop 14005 4 11 37 PM 123 Main st HI 30001 Transaction Type Media Type 4 Move your mouse pointer over the word Reports near the top left of the interface A menu will appear Click the words Unsettled Transactions Transaction Processing Reports Recurring Billing Settlement Account Admin Help Transaction Search Transaction Detail Open Batch Summary Reprint Receipt Unsett
92. e set up to segment the network so that only machines on the DMZ are Internet accessible PABP Requirements Reference Testing Procedure 9 1b If customer could store cardholder data on a server connected to the Internet examine PABP Implementation Guide prepared by vendor to verify customers and resellers integrators are told not to store cardholder data on Internet accessible systems e g web server and database server must not be on same server Secure remote software updates Merchant Applicability VeriFone Inc uses remote connectivity to deliver patches of IPCharge to merchants Merchants should develop an acceptable use of critical employee facing technologies policy as per the guidelines below If merchant is receiving updates via modem the modem should only be activated when downloads are needed 16 Acceptable Use Policy The merchant should develop usage policies for all modems wired and wireless devices as per PCI requirement 12 3 These usage policies should include Explicit management approval for use Authentication for use A list of all devices and personnel with access Labeling the devices with owner Contact information and purpose Acceptable uses of the technology Acceptable network locations for the technologies A list of company approved products Allowing use of modems for vendors only when needed and deactivation after use e Prohibition of storage of cardholder data onto local media when remotely c
93. eck next to this option if you want IPCharge to decline a transaction request if the same check amount is already present in the open batch Slated for future enhancement e CHECK Invoice Put a check next to this option if you want IPCharge to decline a transaction request if the same check invoice number is already present in the open batch Slated for future enhancement After you have finished modifying your Duplicate Acceptance Levels click the Update button 148 IPCharge Invoice Search Simple Explanation This feature allows you to look up IPCharge invoices and to view information about the invoice The IPCharge Invoice Search option is not available to all merchants How to Search for an IPCharge Invoice 1 Move your mouse pointer over the words Account Admin A menu will appear Click the words IPCharge Invoice Search The IPCharge Invoice Search window will appear Transaction Processing Reports Recurring Billing Settlement Account Admin User Manager Security Account Info Web Console Settings Payment Acceptance Levels ara IPCharge Invoice Search API Key Management 2 To search for an invoice enter the approximate Start Date Next enter the approximate End Date for the invoice Example For a Start Date of January 1 2001 enter 01012001 IPCharge will automatically insert the forward slashes where needed The same data format applies to the End Date field See next page 14
94. ecking Disabled CREDIT Account Number CREDIT Amount CREDIT Invoice DEBIT Account Number 7 DEBIT Amount T DEBIT Invoice EBT Account Number 7 EBT Amount EBT Invoice GIFT Account Number GIFT Amount GIFT Invoice T CHECK Account Number 7 CHECK Amount CHECK Invoice Update Duplicate Checking Disabled Put a check next to this option to completely disable this feature If this option is checked IPCharge will attempt to process any duplicate transaction requests CREDIT Account Number Put a check next to this option if you want IPCharge to decline a transaction request if the same credit card account number is already present in the open batch CREDIT Amount Put a check next to this option if you want IPCharge to decline a transaction request if the same credit card amount is already present in the open batch CREDIT Invoice Put a check next to this option if you want IPCharge to decline a transaction request if the same credit card invoice number is already present in the open batch DEBIT Account Number Put a check next to this option if you want IPCharge to decline a transaction request if the same debit card account number is already present in the open batch 147 e DEBIT Invoice Put a check next to this option if you want IPCharge to decline a transaction request if the same debit card invoice number is already present in the open batch e EBT Account Numb
95. ed in situations where the final total can be estimated but cannot yet be precisely stated A Pre Auth cannot be settled until a Completion transaction is performed on the original Pre Auth transaction Note There is a time limit on a Pre Auth s usability usually 7 10 business days If a Completion transaction is not performed by that time the Pre Auth fades away and the transaction amount is restored to the card s credit limit 1 Click the words Transaction Processing in IPCharge A drop down menu will appear Select Web Terminal Choose the Pre Auth option on the top row 46 Sale Pre Auth Voice Auth Completion credit C Add Tip Card Holder Name Account Sumber Expiration MMY T Trans Amount Street Address zip Code Cys Invoice Number Server ID Mark For Recurring 7 2 In order to process a Pre Auth transaction you are only required to fill out the fields Account Number Expiration MMYY and Trans Amount You may choose to fill out the fields Card Holder Name Street Address Zip Code CVV2 Invoice Number and Server ID but it is not required that you do so Note It is not strictly required that you fill out the optional fields in order to process a transaction but we highly recommend that you always enter all available transaction data unless you have a good reason for not doing so Entering this information will often get you a better per transaction rate with your bank merch
96. el notes will be displayed You may enter new notes into this area 2 Click Update Contract Data or Save to save any changes Checking a Contract s Transaction History Simple Explanation The Contract History tab allows you to view the history of recurring or installment transactions by Customer Customer Name Contract Details Contract Status Contract History 1 9 2007 4 07 49 460 4 DECLINED 4504350 160 00 oe Eee oo 1 9 2007 2 17 02 980 4 DECLINED 429857 160 00 G4 a Gel 1 9 2007 1 13 56 573 a CAPTURED TaSss2 429552 3 00 ea a a a ae 1 9 2007 11 57 05 635 2 CAPTURED TAS143 420076 43 00 A aE EE el oe 1 9 2007 11 40 15 27 1 CAPTURED T45006 425661 48 00 Se et One tne Ed Within this tab you can view each transaction s Date and time the Installment number associated with the transaction the Result Code Auth Code TROUTD transaction IID Amount Collected and a portion of the credit Card Number Accessing Declined Contract Transactions Simple Explanation The Declined Transaction list provides you with a list of contracts that include declined transactions Once the cause of the decline is determined you can re submit the transactions for approval directly from this list Click on the underlined Alert link at the top of the Dashboard view The Declined Contracts window will be displayed 91 Drag a column header here to group by that column ID Name Install Amount Account Used Pri Acct MM YY Alt
97. ement from IPCharge If you utilize a host based processor and your industry type is Retail or Direct Marketing MOTO then you must have your processor set your transactions to auto close daily Once this is set up you must find out what time they will close your batch each day and set your auto close time accordingly IPCharge will default every host based processing account to auto close 11 59 59 PM 106 Automatic Settlement Transaction Processing Reports Recurring Billing Settlement Account Admin Manual Settlement Settlement Search Settlement Error Report Move your mouse pointer over the word Settlement A menu will appear Click the words Settlement Setup The Settlement Setup window will appear Help 2 The Settlement Setup window allows you to configure the settings for automatic batch settlement To enable automatic settlement put a check in the box next to the words Enable Auto Settle 3 Using the drop down boxes next to the words Settlement Time specify the time of day that you want automatic settlement to occur Time can be specified in 10 minute increments Next select either am or pm Settlement Setup Enable Auto Settle M Settlement Time 11 50 Cam pm Email Format amp HTML Text Successful Settlement Primary Email john work com CE Email P Add Delete Unsuccessful Settlement Primary Email john work carn CC Email Add
98. encrypted and cannot be retrieved a new password must be generated If you cannot contact your IPCharge Reseller you may contact IPCharge Technical Support 125 1 First you will need to select the desired IPCharge user from the User Manager window To access the User Manager window move your mouse pointer over the words Account Admin A menu will appear Click the words User Manager Settlement Account Admin Help Reports Recurring Billing Transaction Processing User Manager Security Account Info Web Console Settings Payment Acceptance Levels Site Console POS Device Maint 2 The User Search Maintenance window will appear Any existing IPCharge users will be listed in this window alphabetically ordered by User User ID Full Name User hese Silla a a ela John Thomas Administrator 7 15 2005 3 33 29 PM 3 Each user is listed in a separate row IPCharge will display a lock symbol in the Lek column of the users that have been locked To select the user you wish to unlock simply click on that user s row The row will then turn blue Next click the Unlock button on the left side of the User Manager window IPCharge will ask you to confirm that you want to unlock the user 4 IPCharge will remove the lock symbol from the Lek column for that user indicating that this user is unlocked 126 Changing A User s Password 1 First you will need to select the desired IPCharge user f
99. ensitive 85 Middle Initial Enter the customer s middle initial This field is not case sensitive Last Name Enter the customer s last name This field is not case sensitive Primary Contact Enter the primary contact name Primary Phone Enter the primary contact phone number Primary Email Enter the primary contact email address Company Name Enter the company name Address Enter the company address Address Cont Enter the company address line two if applicable City Enter the company city State Enter the company state Zip Code Enter the company zip code Alternate Contact Enter the alternate contact name Alternate Phone Enter the alternate contact phone number Alternate Email Enter the alternate contact email address After you have entered the data click Save to save the newly created customer entry Note You may go to the Config MGR view to activate a feature that automatically displays the Add Contract window once a new customer is created Editing Customer Data 1 To edit Recurring Billing customer data move your mouse pointer over the words Recurring Billing A drop down menu will appear Select Customer MGR The Customer MGR button is also accessible from the Dashboard view To select the customer you want to edit double click on that customers row You may also highlight the row and click the Edit Customer button on the left side of the win
100. eport lists the totals of the transactions processed by each Server associated with your company s account for a specified date range and or a specified Server It is an overview of the Server Details report This report will only be accessible if there are POS Devices associated with your company s account 1 Move your mouse pointer over the word Reports A menu will appear Click the words Server Totals The Server Totals report window will appear Transaction Processing Reports Recurring Billing Transaction Search Transaction Detail Today s Summary Reprint Receipt Unsettled Transactions Pre Settlement Site Term Summary Discount Tip IRS Tip Open Tab Server Details Server Totals Unadjusted Tip 2 The Server Totals window allows you to enter search criteria into one or more of the following fields e Open Batch Check this box to view all transactions currently not settled i e in the open batch e Start Date mm dd yyyy Use this field in combination with the End Date field if you want to search for transactions within a date range Enter the beginning date in mm dd yyyy format IPCharge will automatically insert the forward slashes where needed Example For August 15 1967 you would enter 08151967 Enter the starting time in hh mm ss AM PM format IPCharge will automatically insert the colons where needed e End Date mm dd yyyy Use this field in combination with the Start
101. er Put a check next to this option if you want IPCharge to decline a transaction request if the same EBT account number is already present in the open batch Slated for future enhancement e EBT Amount Put a check next to this option if you want IPCharge to decline a transaction request if the same EBT amount is already present in the open batch Slated for future enhancement e EBT Invoice Put a check next to this option if you want IPCharge to decline a transaction request if the same EBT invoice number is already present in the open batch Slated for future enhancement e GIFT Account Number Put a check next to this option if you want IPCharge to decline a transaction request if the same gift card account number is already present in the open batch Slated for future enhancement e GIFT Amount Put a check next to this option if you want IPCharge to decline a transaction request if the same gift card amount is already present in the open batch Slated for future enhancement e GIFT Invoice Put a check next to this option if you want IPCharge to decline a transaction request if the same gift card invoice number is already present in the open batch S ated for future enhancement e CHECK Account Number Put a check next to this option if you want IPCharge to decline a transaction request if the same check account number is already present in the open batch Slated for future enhancement e CHECK Amount Put a ch
102. erchant Code Username Password You should have received a Merchant Code Username and Password when you signed up for this payment processing service If not contact your Sales Representative or Technical Support Representative Type in the Merchant Code provided to you This number identifies you as a merchant registered with IPCharge N Type in the Username provided to you may be described as Login or Login Name This login identifies you as a user representing this merchant IPCharge allows for multiple users per merchant i Type in the Password associated with the Username specified in step two Enter the password exactly as it was provided to you Note The Password field is case sensitive so make sure you use uppercase and lowercase letters as necessary Note IPCharge requires strong passwords See next page for requirements Click the Login button If your login credentials are correct you will proceed to the Merchant Management Console If not double check your information and re attempt the login WARNING Your user ID will be temporarily locked if there are three unsuccessful login attempts Only a user who has access to the User Manager window can unlock a locked user see page 125 24 WARNING IPCharge requirements for strong passwords e Must be minimum of eight alpha numeric characters in length and maximum of 14 alpha numeric characters in length Must diffe
103. erials All parties interested in the reseller and integrator training program should contact VeriFone Inc Sales for further information PABP Requirements Reference 14 2 Develop and implement training and communication programs to ensure software resellers and integrators know how to implement the application software and related systems and networks in a PABP compliant manner Update the training on an annual basis and whenever new software versions are released American Express CAPN CAPN is a program launched by American Express to allow Amex and its merchants to take advantage of new technology and to expand capabilities for future growth CAPN aims to deliver a more flexible adaptable and efficient card processing infrastructure for all of the American Express core payment systems authorization submission clearing and settlement Payment processors that process American Express cards are required to comply with the new processing requirements CAPN benefits are designed to e Simplify processing by aligning more closely with bankcard data requirements e Enhance confirmation tracking and resolution of disputes and other submission issues e Reduce fraud by providing enhanced authorization data e Allow the authorization and submission of transactions greater than 99 999 e Provide the opportunity to enable multi currency submission for Processors with global presence varies by processor and certification 19 More In
104. ess and its use of the Services d Merchant shall be liable for the accuracy and legitimacy of all orders and information provided to VeriFone e Merchant may not process orders on behalf of any other entity or individual and agrees that the use of the Services for more than one merchant account may result in additional fees and charges and or the revocation of the right to use the Services and termination of this Agreement and f Merchant will be considered in default when any applicable charges have not been paid when due and Merchant may be subject to a reactivation fee if the Services are disconnected Merchant agrees to pay all costs and expenses of whatever nature including attorneys fees and other legal expenses incurred by or on behalf of VeriFone in connection with the collection of all unpaid charges and fees INTELLECTUAL PROPERTY All title to any intellectual property provided in connection with the Services resides and remains in VeriFone and its suppliers WARRANTY VeriFone warrants that at the time of purchase and for sixty 60 days thereafter the Services will materially conform to the accompanying documentation provided by VeriFone Where a material nonconformity exists and written notice has been given to VeriFone during the warranty period VeriFone will at its option and as its sole and exclusive liability correct the nonconformity or refund Merchant the amount paid to VeriFone for the Services VeriFone does not wa
105. ettings Payment Acceptance Levels Site Console POS Device Maint 2 The User Search Maintenance window will appear Any existing IPCharge users will be listed in this window alphabetically ordered by User 124 User ID Full Name User Search Maintenance fjohn John Thomas Administrator 7 15 2005 3 33 29 PM 3 Each user is listed in a separate row IPCharge will display an x in the Del column of the users that have been deactivated To select the user you wish to reactivate simply click on that user s row The row will then turn blue Next click the Activate button on the left side of the User Manager window 4 IPCharge will remove the x from the Del column for that user indicating that this user was reactivated Unlocking A User Simple Explanation If a user has made three unsuccessful attempts in a row to enter his her password into the Login Credentials screen IPCharge will lock that user Only an Administrator can unlock a locked user You must make a business decision on when if it is appropriate to restore access to a user Note If you are an Administrator user and have been locked out of your account you must either call your IPCharge Reseller or wait thirty minutes for the account to unlock If you cannot contact your IPCharge Reseller you may contact IPCharge Technical Support If you lose your Administrator password it must be reset by your IPCharge Reseller IPCharge passwords are
106. formation VeriFone Inc highly recommends that merchants contact the card association s or their processing company and find out exactly what they mandate and or recommend Doing so may help merchants protect themselves from fines and fraud For more information related to security visit http www pcisecuritystandards org http www visa com cisp http www sans org resources http www microsoft com security default asp https sdp mastercardintl com http www americanexpress com merchantspecs CAPN questions capninfocenter aexp com 20 Using IPCharge Simple Explanation The following sections describe the standard usage of IPCharge for a typical merchant Using the test credit card numbers that we will provide you will be able to perform test transactions without actually having to withdraw money from your account or your customers accounts The following instructions will explain how to perform some basic functions Creating an easy to access desktop shortcut Logging in to this payment processing service Understanding and using the interface Processing a Sale transaction Viewing a report Settling a transaction Note We strongly suggest that you use this section to familiarize yourself with payment processing before you actually work with real credit cards and actual fund transfers As long as you only use the test credit card numbers that we provide no money will be transferred to or from your account WARNING T
107. formation for distribution to the user o Whether you create a password or have IPCharge generate one please note that this field is case sensitive so MyPassWord is different from MYPASSWORD o If you create your own password it must meet these requirements A password must be at least eight characters in length A password must contain at least three uppercase characters A password must contain at least three lowercase characters A password must contain at least two numeric characters A password must contain at least one special character A password must not contain repeating characters of the same case or numeric value A password must not contain any group of three sequential characters of the same case nor any group of three sequential numeric characters A password must differ from the previous six password submissions All passwords expire after 90 days including a 10 day warning period Note As you are keying in a new password the red X s next to each password policy requirement listed on the right side of the screen will change to green checks as the requirements are satisfied All requirements must have green check marks beside them before the new password will be accepted o If you want IPCharge to randomly generate a password for you click the Generate button Next click the Save button and continue on to step 5 Re Key Password If you created your own password re enter it here to make sure
108. ged by filling in the Maximum Tip Percent box You may activate the Tip Percent Threshold by clicking the check box If checked a warning mechanism is enabled for tips entered that exceed the threshold A confirmation box will appear requesting the user to click OK or Cancel Click the question mark symbol for an explanation of this feature Merchant Manager Transaction Processing Reports Recurring Billing Settlement Account Admin Help Tip Adjustment Statistics Sub Total 393 00 Un Adjusted Count 13 Tips 2 20 Adjusted Count 3 Total 395 20 Open Batch All Transactions Open Tab Unadjusted Tip only Server IDs ALL Activate Percent Tip Threshold Yalidation L Maximum Tip Percent 50 00 7e Details Sub Total Tip mt Total Tran ID Tip Status Update Status Invoice 304084345000006 Acct 40 ee E 10 00 2 00 12 00 6801062 Tip Adjusted Last Approved Mame Invoice 304084345000005 Tip Adjusted Acct OE E 1 00 0 10 1 10 a002 z Name Last Amt 0 10 Invoice Tip Adjusted Acct 12th oS E 10 00 2 00 12 00 Bf990 2 Name Last Amt 2 00 Invoice Acct Sef esse Oa 47 00 0 00 47 00 6795560 Mame Invoice Acct o4 bee A Gg 47 00 0 00 47 00 6795570 Name lf Open Batch All Transactions is selected the transactions to which a tip has been added include an option to view the history Click on the line item icon to view the transaction history 63 A pop up window showing the history for thi
109. hat contain the search criterion To return to the Contracts screen remove the data from the Search box and press Enter again You may use the arrows at the bottom of the window to move from page to page or to jump to the very last or the very first page l4 4 _ _ d rl Page 1 of 1 2 items Double click on a particular contract s line to pull up the customer s record Use the steps in the Contract Name Contract Details Contract Status and Contract History sections below to locate the information needed Customer Name Contract Details Contract Status and Contract History Simple Explanation This section describes the general navigation of the Customer Name Contract Details Contract Status and Contract History tabs Click on the tab to view Customer Name Contract Details Contract Status or Contract History ustomer Name Contract Details Contract Status Contract History The Customer Name tab allows you to view or update customer information Save changes by clicking the Update Customer Data button The Contract Details tab allows you to view or update contract information for the customer Save changes by clicking the Update Contract Data button The Contract Status tab allows you to view or update contract status information for the customer Save changes by clicking the Update Contract Data button The Contract History tab allows you to view a history of the installments or recurring payments which ha
110. he system will perform a check to see if any payments are due to be processed General Navigation Simple Explanation The following sections describe general navigation within the Recurring Billing Dashboard To access the Recurring Billing Dashboard move your mouse pointer over the words Recurring Billing A drop down menu will appear Select Dashboard Active Suspended Canceled Completed and Add on Contracts Simple Explanation This section describes the general navigation of the Active Contracts Suspended Contracts Canceled Contracts and Completed Contracts tabs To group contracts by a particular column e g Name Next Payment Date Paid to Date etc drag that column to the designated gray area where you see the words Drag a column to this area to group by it Drag a column to this area to group by it ein ae wo CustIb Cont ID Name Interval Next Payment Date Next Payment Payment Paid to Date To return to the default view simply drag the column out of the gray area and back to its original location The flags on the left side indicate the status of the contract Suspended Canceled Active Contracts with an end date and Active Contracts that are continuous See Grid Legend on the lower left side of the window 83 To search within any of the column headings type a full or partial name or dollar amount into the Search box and press Enter The system will pull up any items t
111. his section Using IPCharge contains essential information on how to process credit card transactions Even if you read nothing else in this manual you should at least read this section WARNING As with other applications use caution when working with IPCharge drop down lists in conjunction with your mouse scroll wheel When the focus is on a drop down field and you use your mouse scroll wheel to scroll down the page the scroll may take effect at the drop down field and inadvertently change the selected value Always review your selections before saving them 21 Accessing IPCharge Simple Explanation This section describes how to set up an easy to access Windows shortcut icon to IPCharge You only have to do this once and you will have a shortcut added to your desktop for future use lf you would rather just manually enter the Web address into your browser do so now Then continue on to the next section Logging In g zao 1 Press and hold the Windows key 4A on your keyboard near the bottom left next to the Ctrl and Alt keys Continue holding the Windows key and then press the D key Release both keys You should now see the Windows desktop een oe if tam 2 Move your mouse pointer over a blank area without any icons or shortcuts Single click the right mouse button and a small menu will appear Left click the word New and then left click the word Shortcut Active Desktop Arrange Icons Li
112. ill be authorized for transfer from the customer s account to your account Note Depending on the transaction processed and your payment processing environment the actual information you will see on a daily basis may vary Simple Explanation A Completion transaction completes a Pre Auth or Voice Auth transaction it makes the Pre Auth or Voice Auth available for settlement A Pre Auth or Voice Auth combined with a Completion is similar to a Sale transaction A Completion may also be performed on a Sale or other Completion transaction in order to change the transaction amount Note The dollar amount of a Completion transaction can be less than or slightly more than the dollar amount of the original Pre Auth transaction This is useful in situations where the final total can be estimated but cannot yet be precisely stated The actual amount that a Completion can exceed the original Pre Auth depends on your particular situation and your payment processing company This is intended to allow for additional charges that are relatively minor such as shipping handling etc 1 Click the words Transaction Processing in IPCharge A drop down menu will appear Select Web Terminal Choose the Completion option on the top row 52 2 3 C Sae Pre duth Voice Auth Completion Credit Add Tip Date ne an 3 wpe ACCOUN o de A 3 AIT 09709 2005 1 57 27 PM FRE_ALUTH aya etd yall se 1 00 0 00 0gr09r 2005 1 56 28 PM PRE_4UTH Fee
113. indow 93 3 The Current Installment Number and Current Due Date will be listed for the contract Select the Payment Method to be used from the drop down menu e Cash e Check e Gift Card 4 Enter the Number of Payments to be made by this method 5 Based upon the Number of Payments entered the Total Amount to Collect as well as the Next Payment Date will be displayed 6 Click Process to accept the payment s If successful the message Payments Applied will be displayed Add On Transactions Simple Explanation Add On transactions are transactions in addition to those of the standard monthly billing contract This feature is made available within the Recurring Billing Dashboard view to make running additional transactions more accessible If you prefer you can run these additional transactions via Web Terminal Adding on a Sale or Pre Auth Transaction Simple Explanation The Sale PreAuth tab allows you to add a Sale or Pre Auth transaction to an existing customer s contract 1 To add transactions to the installments already running move your mouse pointer over the words Recurring Billing and select Dashboard To select the customer you want to add a transaction for simply click on that customer s row The row will then turn orange Next click the Add on Trans button on the left side of the Customer List window IPCharge will display the Sale Pre Auth tab by default 94 Customer 112 Name Bill Mahog
114. ion After you have located and selected the desired transaction click the Search button IPCharge will locate the transaction and display the following screen 5 The Account Number Transaction ID and Sale Amount fields required to process an Add Tip transaction will already be present since you provided them in 58 6 the original Sale transaction The Card Holder Name Auth Code and Invoice Number fields may already be filled out if they were provided in the original Sale Pre Auth or Completion transaction You may choose to fill out those fields but it is not required that you do so Note Some processing companies require a Server ID Note The Account Number shown will be partially obscured by asterisks This is a security feature the full account number will still be transferred to the processing company After you have entered the Tip Amount click the Submit button IPCharge will connect to the payment processing company After a moment IPCharge will display a summary of the transaction data and the results of the transaction The summary simply restates the transaction information that was sent to the processing company Below that you will see the transaction s result Each Item is a section of the transaction results and there is a Response for each Item Item Response Result TIP MODIFIED Result Code 17 Response Text Termination Status SUCCESS e Result The Result for a s
115. iption Below those fields you will see a table listing Features Each row represents a different IPCharge feature and each row has two checkboxes one to Allow users to access that feature and one that limits that feature to ReadOnly access Note If ReadOnly is checked next to a feature Allow must also be checked next to that same feature This will Allow the user to have ReadOnly access 4 Some features expand into sub features To grant access to a sub feature you must first put a check in the Allow column of that sub feature s main feature to allow access to that page You may then specify Allow or Allow ReadOnly access for each sub feature under the main feature Note ReadOnly access to a main feature will override the options selected for a sub feature For example if Allow and ReadOnly are both checked for a main feature all sub features will be accessible as ReadOnly regardless of what is checked next to each sub feature Edit Role Role Name admin Admin Role Description Manual Settlement Site Term Summary all Account Info Security f User Manager Web Console Settings POS Device Maintenance Recurring Billing Configuration Recurring Billing Customer Manager Recurring Billing Reports Recurring Billing Template Manager 133 Feature Description Manual Settlement a access to the Manual Settlement window see page ie Provides access to the Site Term Summary report see page
116. ished modifying your AVS Acceptance Levels click the Update button CVV2 Acceptance Levels WARNING These settings only apply to merchants who process MOTO and eCommerce Pre Auth transactions These settings do not apply to Sale transactions for any company type You can always refer to IPCharge transaction results to view the Response Text for that transaction which includes the CVV2 response You can still make a business decision on whether you want to manually Void the transaction Simple Explanation The CVV2 Acceptance Level window allows you to set up CVV2 filtering for your credit card processing account Card verification is typically used in card not present situations like Mail Order Telephone Order and eCommerce to help verify that the customer actually has the card in hand even though you do not You can navigate to select CVV2 Acceptance Level by clicking the small arrow to the right of the drop down box in the Payment Acceptance Levels window If you put a check next to a CVV2 response IPCharge will allow a transaction to be processed if the Pre Auth returns that CVV2 response Otherwise that Pre Auth will automatically be declined 143 Note If necessary you may put a check next to multiple options Note Duplicate checking takes place prior to CVV2 checking and CVV2 checking takes place prior to AVS checking Example If a Pre Auth does not meet the duplicate settings you have defined the transacti
117. l be sent out automatically Email Template Set up email templates to use when corresponding to your client Contract Document Template Use our text editor to create a standard Legal contract to supply to your merchants The editor allows you to automatically select which contract customer fields you want to be populated in your document and where you want them populated Contract Details Template Use this template to create the most common contract e g a 25 99 monthly plan or a 65 77 monthly plan 99 New Template 1 Move your mouse pointer over the words New Template A small menu will appear Left click to select one of the following templates Email template Contract Document template Contract Details template Below is an example of the Contract Document template Conrac Dauner Terman Hea Cantina Gc Templar Girad Document Tenpiais Deseription B JUE 2 Fw DAD EES EE l A 023208 68 a H A dbh G Fort w gi lt Fanatig Serle pipart ka T Customer MGR Tamplate MGR a Disigi BHTHL 2 Add any text and graphics such as company logo that you want to appear in the template You can drag any form fields you wish to have inserted e g InstallAmount InvoiceID from the left side of the screen to the appropriate place within the body of the template The system will fetch the data from the IPCharge database to fill in the fields for each customer
118. l only be displayed only if you choose Export as your report display option 5 s 1 i TA 5 i s nal n C Print ate 5 20 2006 f Print Time 2 31 234M Transaction Detail From Date 05022018 To Dab 0502006 Sally s Flower Shop roroot Total Transaction Amount 10 00 S00 Main S4reet Total Transaction Gaunt 1 Canton OH 45725 Trans Trans Payment Trans Time ID invoice Humber Account Number Mejla command Cardholder Hasc Amount 2002 05 09 MC 03 43 45 16524 gamm sed WiC SALE CAPTURED 1100 1 MC Transacion 40000 1 Transaction on 2009 05 09 10 00 10 00 Marked Tansactors are related to a final vansachon and not Induded In ihe monetary tatal Payment Media Debit indudes VISA and MC transactions Payment Media VISA and MC does not indude Deb transactions Transaction Detail Report PDF Format 13 Open Batch Summary Simple Explanation This report is a summary list of the transactions you have processed today 1 Move your mouse pointer over the word Reports A menu will appear Click the words Open Batch Summary The Open Batch Summary report window will appear Transaction Processing Reports Recurring Billing Settlement Account Admin Help Transaction Search Transaction Detail Open Batch Summary Reprint Receipt Unsettled Transactions Pre Settlement 2 The Open Batch Summary report is a simple list of the transactions you have processed today It should only
119. l provide you with a test credit card number However before using IPCharge to do actual live business we highly recommend that you process at least one sale transaction using a real credit card number preferably your own You should then attempt to settle that transaction using the process given below and then check with your bank to be sure your funds have been applied correctly This recommendation applies to all new IPCharge merchant accounts Remember the actual transfer of funds can take several business days depending on processing company merchant bank etc Performing A Test Credit Card Transaction 1 To access the Web Terminal move your mouse pointer over the Transaction Processing tab near the top left of the interface A menu will appear Click on Web Terminal 28 Para VeriFone en Merchant Code OMA P A Y Merchant Sally s Flower Shop Log Out anagement Console Reports Recurring Billing Settlement Account Admin Help Tip Adjustment Completion Adjustment 2 The Web Terminal will appear onscreen This window allows you to perform several types of credit card transactions detailed descriptions for each transaction type are provided later in this manual see page 41 For now we will just perform a credit card Sale transaction the most common type of transaction Merchant Ma Transaction Processing Reports Recurring Biling Settlement Account Admin Help Payment Terminal Fields marked
120. le to this user Click the button labeled Save IPCharge will create the new user then return to the User Search Maintenance window 119 Finding An Existing User Simple Explanation You may eventually have so many users that it is difficult to keep track of them all To accommodate this scenario we have developed user search functionality 1 To find an existing IPCharge user move your mouse pointer over the words Account Admin A menu will appear Click the words User Manager Transaction Processing Reports Recurring Billing Settlement Account Admin Help User Manager Security Account Info Web Console Settings Payment Acceptance Levels Site Console POS Device Maint 2 The User Search Maintenance window will appear Any existing IPCharge users will be listed in this window alphabetically ordered by User User ID Full Name User Search Maintenance Lel User ID Security Role john O John Thomas Administrator 7 15 2005 3 33 29 PM 120 3 You can find a user by User ID or Full Name e To find a user by User ID enter the User ID into the field labeled User ID and then click the Search button e To find a user by Full Name enter the first few characters of the user s full name is into the field labeled Full Name and then click the Search button 4 IPCharge will display any or all users that match your search criteria After finding the desired user you can edit the user by following
121. led Transactions Pre Settlement 34 IPCharge will display the Unsettled Transactions report Select to pull data for All or Past 2 Days and click View If this is the first transaction you have processed only one transaction will be displayed since you only processed one Sale test transaction This report also displays The Date the transaction was processed The Time the transaction was processed The Type of transaction processed Sale Pre Auth Completion etc The last four digits of the credit card Account number used for the transaction The Amount of the transaction The Auth Code of the transaction authorization code generated by the processing company to identify the transaction The Tran ID of the transaction this is an internally generated number that IPCharge uses to keep track of every single transaction processed Current Transactions Awaiting Settlement as of 3 27 2008 2 24 12 PM Merchant Code Merchant Info Report Date Time OOUOOUOU0000 Sally s Flower Shop JA 200S 2 21 41 Pil 123 Main Street HI 30001 All Display Unsettled Transaction Past 2 Days y Indicates signature Capture Image is available 35 Records 03 27 2008 _ 2so7iazam sare _ saveevevevresasa 75 00 rasoos _ fz7zoi0 E One difference between this report and the Open Batch Summary report is the amount of detail present in the Unsettled Transactions report More importantly the Unsettled Transactions report only lists those
122. lication or wherever you need it 3 An authorization key will appear in the box above the Generate New Key button and a Save button will appear Click Save to save the newly generated key 176
123. lling Settlement Account Admin Help Settlement Setup Manual Settlement Settlement Error Report 2 To search for a previously settled batch of transactions enter the approximate Start Date Next enter the approximate End Date on which you think the batch was actually settled Example For a Start Date of January 1 2001 enter 01012001 IPCharge will automatically insert the forward slashes where needed The same data format applies to the End Date field Settlament Search Start Date mm dd yy End Date mmddyy 3 Click the Search button after you have specified a Start Date and an End Date IPCharge will generate a list of all batches settled within the time range that you have specified If more than one batch is found in the time range you have specified each batch will be listed in its own row 112 Settlernent Search Details Merchant Code Merchant Info QUOOOOOU00 Sally s Flower Shop 100 Main Lane Anytown ID 98745 Fas Indicates that the settlement contains rejected transactions FrEe Batch Date Code Total Count Total 27 03 26 2007 0 00 28 03 27 2007 108 0 00 29 03 28 2007 1 0 00 2 x ros 32 03 30 2007 3 0 00 33 03 31 2007 0 00 os 30 03 29 2007 030 ACCEPTED 2 50 2 0 00 O i 3 a7 28 23 EE 3o 3 CE Report Date Time bi2b 200 1 14 20 PM Tea Ti Count Total Count o oo o fom o ow o fom o fom o om a oaroa 2007 oaa accerreo aroo a so
124. lt Code 5 Response Text 4PPROVED Termination Status SUCCESS e Result The Result for a successfully processed Voice Auth transaction is APPROVED This means that the transaction was successfully processed Result messages will vary but are usually fairly self explanatory For example NOT CAPTURED simply means that the transaction was not successfully processed e Result Code The Result Code is a numeric representation of the Result Most of the time you will not have any reason to use this number However if you have a technical support issue it may be necessary to supply this information to the support representative e Response Text The Response Text is usually detailed supplemental information In this example screenshot the Response Text is APPROVED This means that the Voice Auth transaction was approved e Termination Status The Termination Status is the outcome of an attempt to send a transaction to your processing company SUCCESS indicates that the transaction was successfully transmitted to a processing company Anything other than SUCCESS means that some sort of error was encountered during the transaction resulting in a failed attempt 51 WARNING A Voice Auth cannot be settled until a Completion transaction is performed on the original Voice Auth transaction unless Mark for Completion was checked during the transaction After the Completion transaction has been successfully performed the funds w
125. lt the section Performing A Credit to learn how to process a Credit transaction see page 55 1 First you will need to access the Unsettled Transaction report Move your mouse over the word Reports Click the words Unsettled Transactions 2 IPCharge will display the Unsettled Transactions report Select All or Past 2 Days then select View IPCharge will display the transactions awaiting settlement Locate the original Sale transaction you want to void Click its transaction ID found in the Trans ID column 3 IPCharge will display the Transaction Details for the transaction you selected Make sure that this is the transaction you want to void 4 Once you are ready to void the transaction click the Void button IPCharge will ask you to confirm that you wish to void the transaction 5 After a moment IPCharge will display the results of your request Item Response Result VOIDED Result Code 7 Response Text Termination Status SUCCESS e Result The Result for a successfully processed Void transaction is VOIDED Result messages will vary but are usually fairly self explanatory For example VOIDED simply means that the Void transaction was successfully processed e Result Code The Result Code is a numeric representation of the Result Most of the time you will not have any reason to use this number However if you 60 have a technical support issue it may be necessary to supply this information to the sup
126. ly access the entire history for a chain of transactions and can use this information as a defense against charge backs lf there are transaction types other than Sale in your batch they will be listed in their own rows Site Term Summary Simple Explanation This report is a detailed list of the transactions processed by each IPCharge Site associated with your company s account This report will only be accessible if there are IPCharge sites associated with your company s account 1 Move your mouse pointer over the word Reports A menu will appear Click the words Site Term Summary The Site Term Summary window will appear Merchant Management Console Transaction Processing Reports Recurring Billing Settlement Account Admin Help Transaction Search Transaction Detail Open Batch Summary Reprint Receipt Unsettled Transactions Pre Settlement 2 The Site Term Summary window allows you to specify a date range for the historical activity you want to view 81 Site Ter minal Summary Start Date rimfddfryyy loan 4 004 End Date rimiddanyy 0214200 e Start Date mm dd yyyy Use this field in combination with the End Date field if you want to search for transactions within a date range Enter the beginning date in mm dd yyyy format IPCharge will automatically insert the forward slashes where needed Example For August 15 1967 you would enter 08151967 e End Date mm dd yyyy
127. m is a section of the transaction results and there is a Response for each Item Item Response Result CAPTURED Result Code 4 Response Text Termination Status SUCCESS e Result The Result for a successfully processed Credit transaction is CAPTURED This means that the transaction was successfully processed Result messages will vary but are usually fairly self explanatory For example NOT CAPTURED simply means that the transaction was not successfully processed e Result Code The Result Code is a numeric representation of the Result Most of the time you will not have any reason to use this number However if you have a technical support issue it may be necessary to supply this information to the support representative e Response Text The Response Text does not always apply to Credit transactions e Termination Status The Termination Status is the outcome of an attempt to send a transaction to your processing company SUCCESS indicates that the transaction was successfully transmitted to a processing company Anything other than SUCCESS means that some sort of error was encountered during the transaction resulting in a failed attempt Note Depending on the transaction processed and your payment processing environment the actual information you will see on a daily basis may vary Performing A Credit Card Add Tip Simple Explanation An Add Tip transaction adds a tip to an existing Sale transaction
128. mber poooo0000 oo Group Name Group Terminal Name a000 Device Key 051 bW25150 0000000000000000000000000000000000000mLHxJP Brllvfa ER F alow Resyne l Device De Activated Parameters Header E 2 The Allow Resync and Device De Activated boxes are added to the console for extra security Once the Allow Resync box is checked the newly generated Device Key will automatically be sent down with the next transaction Note Allow Resync should only be used on subsequent keys not on the initial key If you wish to disable a device entirely check the Device De Activated box found under the Edit ServPOS Device window 3 You may now click Save to record your settings or click Cancel to return to the POS Device Maintenance window 158 Deleting A POS Device 1 3 Move your mouse pointer over the words Account Admin A menu will appear Click the words POS Device Maint The POS Device Maintenance window will appear and any existing POS devices will be listed From the POS Device Maintenance window highlight the device that you wish to delete and then click the Delete button on the left side of the POS Device Maintenance window A POS Device XXXXXX has been deleted confirmation message will display at the bottom of the screen Resetting A POS Device 1 3 Simple Explanation A Reset is required if the key has been cleared from a POS device for some reason e g when new software i
129. mple Check this box in a situation similar to the health club example given above o Leave this box unchecked if the credit card you are processing is normally used for recurring payments but on this occasion it is not Example Uncheck this box if a member usually charged per month wants to buy a gym bag o Leave this box unchecked if the credit card you are processing is not used in recurring payments Example Uncheck this box if a non member wants to buy a gym bag 3 After you have entered this information click the Submit button IPCharge will connect to the payment processing company After a moment IPCharge will display the results of the transaction and an on screen receipt 4 The receipt contains all of the standard information you would expect to find in a receipt including merchant information transaction information signature line etc To print out this receipt click the Print button at the bottom of the receipt window or press the Ctrl and P keys on your keyboard You will see a printer window Make sure the printer you want to use is selected and then click the Print button 5 After you have closed the receipt window you will see the transaction s result in the main IPCharge interface Each Item is a section of the transaction results and there is a Response for each Item Item Response Result CAPTURED Result Code 4 Response Text ZIP MATCH Termination Status SUCCESS e Result The Result for a suc
130. nding the SALE row you can see the Time Media Invoice Acct Amount and TroutD for each Sale transaction in this batch group of transactions Time The time of day the transaction was processed Media The payment type used to process the transaction Invoice The invoice number specified in a transaction if any Acct The credit card account number used to process the transaction Amount The dollar amount of the transaction TroutD a k a TransID The unique transaction routing identifier IPCharge uses the TROUTD to group related transactions together Such as an original Sale transaction and an Add Tip transaction that has been added to it Using this unique identifier merchants can easily access the entire history for a chain of transactions and can use this information as a defense against charge backs lf there were other Sale transactions in this batch they would also be in the expanded section of this row If there were other transaction types in this batch each would have its own row Note Now that we have reviewed the Unsettled Transactions report and closely examined the details of the Manual Settlement window we can actually request that IPCharge initiate settlement of the batch and finalize the transfer of funds between the customers accounts and your account provided the processor is terminal based 6 Once you are satisfied click the button labeled Submit for Manual Settlement near
131. ne Up Icons Refresh Faste Paste Shortcut Undo Delete Ctrl Z Folder 22 3 Windows will prompt you to enter a Web address Left click inside the box labeled Type the location of the item Type in the Web address provided to you and then click the Next button Example www ipcharge com Create Shortcut l x This wizard helps you to create shortcuts to local or network programs files Folders computers or Internet addresses Browse Type the location of the item Click Next bo continue s e gt C 4 Windows will prompt you to enter a name for this shortcut This name should be something easy for you to recognize Enter it now then left click the Finish button Select a Title for the Program i x Type a name For this shortcut Yew Internet Shortcut Click Finish bo create khe shortcut lt Back Cancel 5 Windows will return you to the desktop You should now see a new shortcut icon with the title you specified in the previous step Mew Internet Shortcut 6 This completes the setup of your shortcut You can double click this icon whenever you want to access IPCharge Double click it now and continue to the next section Logging In 23 Logging In Simple Explanation You can either complete the following detailed instructions or you may simply enter the login information you received upon signing up for IPCharge Login Credential M
132. niac seumeteaswaes Seances waneuecscasuemetesessecst 105 SEHIEMENT FUNCIONS esrsiiataieicratarencret arena acnncieheepncvatseenainbanmeaietauarciahienbain arene terateveGa 106 How To Set Up And Use Settlement ccc cece eccseeseeeeeeeeeteeeseeseeeeeeneeeeeeeeeees 106 AULOMALIC Settlement 25 52 5c22site ceva cevscauscevsooun AAE AEE EASE 107 Manual eileen Cueto ere nein ee nee eee ier ten eee ee ete eee eee ee eee ees 109 How To Search For A Previously Settled Batch ccccccccecceceeeeeeeeeeeseeeseeaes 111 How To Search For A Settlement Error ccccccccccceeceseceeeceeeceeeeeesaeeceeseeeeeeenes 114 ACCOUNT AGMINI SEATON citecicnteteetcteesweteieweditedeteeeteuatecnteneoustemalanbtamadanetawednitsiutiwabecatet 116 AMNISTI FUNCIONS cerasana E RRR 117 user Management emise oi a AEE 117 EC AMIN Gt Sel eea OO 117 FINGING AN EXISTING USO woiscsiicniccdiirenecdidenigedidoieldiirenaiaidtonnoigzosaiaiiceiaualeneianagienaiad 120 CUI A SCM ie sane oe cinta esteem ieee tee satel ead ieee ieumineieu dient eudiemeieuaaediaost 121 ES AC AUT eS Pr a reread as ts E A stat 123 PRS ACN UU Sl segs eas vanessa E T seated E es esas 124 UMOCKNT A USOT iioa cele drat cnl ep cme etelt dred Jaeedntmh TET T ORR 125 Changing A WSers Pass Worren pn aeRO 127 Changing a User s Password within the ten day warning period cceeeeee 129 Changing a User s Password that is expiring this session or has already expired 130
133. notes a continuous contract a white flag to the left denotes a contract with an end date See previous sections for information on navigating within this window 92 Suspended Contracts The Suspended Contracts window will list all contracts that you have suspended A green flag to the left of the contracts denotes suspension See previous sections for information on navigating within this window To cancel a suspended contract e Place a check in the Cancel Contract box e The date will automatically be populated e Enter any cancellation notes e Click on the Update Contract Data button to process the cancellation Cancelled Contracts The Cancelled Contracts window lists all of the contracts that have been cancelled A red flag to the left of the contracts denotes cancellation See previous sections for information on navigating within this window Completed Contracts The Completed Contracts window lists all of the contracts that have been completed See previous sections for information on navigating within this window Alternate Payment 1 To accept an alternate payment method move your mouse pointer over the words Recurring Billing A drop down menu will appear Select Dashboard 2 To select a contract for alternate payment double click on that Customer s row The row will turn orange Next click the Alt Payment button on the left side of the Active Contracts window IPCharge will display the Collect Alternate Payment w
134. ns the Sale is settled If the Sale has been settled you can do a Credit transaction instead Consult the section Performing A Credit Card Void to learn how to process a Void transaction see page 60 42 How To Process Credit Card Transactions Simple Explanation The following sections give detailed information on how to perform the various credit card transaction types available in IPCharge Performing A Credit Card Sale Simple Explanation A Sale transaction authorizes the transfer of funds from a customer s account to your account 1 Click the words Transaction Processing in IPCharge A drop down menu will appear Select Web Terminal Choose the Sale option on the top row Transaction Processing Reports Recurring Billing Settlement Account Admin Help Payment Terminal Fields marked as Bold are required Sale Pre Auth Yoice Auth Completion Credit C Add Tip Card Holder Name Account Number Expiration MMYY Trans Amount Street Address zip Code CZ Invoice Number Server ID Mark For Recurring D Fill out each field with all the information you have available for the transaction In order to process a Sale transaction you must at least fill out the fields Account Number Expiration MMYY and Trans Amount It is not required that you fill out the fields Card Holder Name Street Address Zip Code CVV2 Invoice Number and Mark for Recurring in order to process a Sale
135. ntegration API the first time you log in You will not have access to the Web Terminal function until the API is activated To activate the API contact VeriFone Technical Support at the phone number listed 26 2 The login information in the top right corner of the Merchant Management Console consists of your Username your Merchant Code and your Company Name The Username and Merchant Code are the same as what you entered in the Login Credentials window already described in the section Logging In The Company Name should already be set up for you this value can be edited and is described later in this manual Clicking Log Out will return you to the Login Credentials window You can click Log Out whenever you want to exit IPCharge or log in using a different Merchant Code or Username 2 Transaction Processing Simple Explanation The IPCharge Transaction Processing tab provides you with the virtual terminal for processing transactions as well as the Tip Adjustment window and the Completion Adjustment window Note The following directions will instruct you on how to perform a test credit card Sale transaction You must complete these instructions to verify that your account is properly set up Note These instructions refer to Customers and their accounts This is hypothetically speaking since you will only be working with a test credit card during this tutorial Web Terminal WARNING The following instructions wil
136. o For Visa MasterCard and Discover On the back of the customer s credit card there will be a long number below the magnetic strip Enter the last three digits of that number into the CVV2 field o For American Express On the front of the customer s credit card there will be a four digit number near the credit card number not the expiration date Enter this four digit number into the CVV2 field e Invoice Number This is a number you can use to keep track of this transaction Use an invoice number or some other internal tracking number e Server ID Enter a server ID if required e Mark for Recurring A recurring transaction uses the same credit card number for the same dollar amount on a regular basis The credit card used is present for the first transaction but any subsequent transactions do not require the card to be present For example a recurring transaction could be used by a health club to charge a member 35 00 a month on the same credit card Note Checking the Mark for Recurring box does not cause IPCharge to automatically process a transaction on a regular basis Checking this box will only transmit a recurring flag to the processor if we have been certified to do so 44 o Puta check in this box if this is a transaction that is performed on a regular basis or will be performed on a regular basis You must type in the credit card number and check the box each time you process a recurring transaction Exa
137. o access IPCharge you can call your processing company and verbally request approval for a credit card transaction If the card is approved you will receive an auth code authorization code As soon as you are able to access IPCharge process a Voice Auth transaction and enter this auth code into IPCharge A Voice Auth cannot be settled until a Completion transaction is performed on the original Voice Auth transaction 1 Click the words Transaction Processing in IPCharge A drop down menu will appear Select Web Terminal Choose the Voice Auth option on the top row E radit Cand hoier na fete Siler oo Fupiration HYY Trans Amounts OOO AuthCode Tiree Aare Oe a waf roae Phuar Serre w Mark hor Recurring bark fir 2 In order to process a Voice Auth transaction you are only required to fill out the fields Account Number Expiration MMYY Trans Amount and Auth Code You may choose to fill out the fields Card Holder Name Street Address Zip Code CVV2 Invoice Number and Server ID but it is not required that you do so Note It is not strictly required that you fill out the optional fields in order to process a transaction but we highly recommend that you always enter all available transaction data unless you have a good reason for not 49 doing so Entering this information will often get you a better per transaction rate with your bank merchant service provider costing you le
138. o create a new IPCharge Security Level click the New button IPCharge will display the Create New Role window Enter a name for the security level into the field labeled Role Name You must also enter a description for the security level into the field labeled Description Create New Role kole Marne Description 4 Click the button labeled Save IPCharge will create the new Security Level then return to the Security Maintenance window Note By default new security levels have no access to any IPCharge features when created Note Role names are static and cannot be changed 5 Continue on to the next section Editing A Security Level to learn how to configure a security Level Editing An Existing Security Level 1 Move your mouse pointer over the words Account Admin A menu will appear Click the word Security The Security Maintenance window will appear Any existing IPCharge security levels except Administrator will be listed here alphabetically ordered by Role Security Maintenance Admin Admin Role General Cashier general functions Perm testini testing Je ti r JELI F ii 132 2 To select the Security Level you want to edit simply click on that level s row The row will then turn blue Next click the Details button on the left side of the Security Maintenance window 3 IPCharge will display the Edit Role window The selected Role Name will appear followed by the role s Descr
139. of the device will be sent with each transaction submitted 4 The Parameters table allows you to provide optional Disclaimer Header and Footer information to print out on the register receipt Click inside the Value box of the Parameter you wish to add and enter up to 42 characters per line 156 4dd New ServPOS Device Device Type V670 Serial Number Group Name Terminal Name Device Key Vdwibw1 O1WSk4T204E1 bB4 yqAeW1 38824821 qJwlJgjaTODmAeOyxoRsF NUc Parameters Disclaimer 30 day return policy on all purchases Disclaimer C Disclaimer E Disclaimer C Header C E Header a yU Header C Header a 7D 5 Once you have entered all of the information for the POS device you may click Save to record your settings or click Cancel to return to the POS Device Maintenance window Editing an Existing POS Device 1 From the POS Device Maintenance window click on the row of the device that you need to edit and then click Details The Edit ServPOS Device window will appear The setup information for the selected POS Device will appear followed by the check boxes for Allow Resync and Device De Activated and the receipt Parameters You can modify the Group Name the Terminal Name either of the check boxes or the Parameters but the Device Type and Serial Number cannot be modified You may generate a new Device Key if necessary See Step 2 157 Edit ServPOS Device Device Type B670 Serial Nu
140. ommunity strings Disable SSID broadcasts Enable WiFi protected access WPA and WPA2 technology for encryption and authentication when WPA capable PCI 4 1 1 For wireless networks transmitting cardholder data encrypt the transmissions by using Wi Fi protected access WPA or WPAZ2 technology IPSEC VPN or SSL TLS Never rely exclusively on wired equivalent privacy WEP to protect confidentiality and access to a wireless LAN 15 If WEP is used do the following e Use with a minimum 104 bit encryption key and 24 bit initialization value e Use ONLY in conjunction with Wi Fi protected access WPA or WPA2 technology VPN or SSL TLS e Rotate shared WEP keys quarterly or automatically if the technology permits e Rotate shared WEP keys whenever there are changes in personnel with access to keys e Restrict access based on media access code MAC address PABP Requirements Reference Testing Procedure 6 1 c If customer could implement the payment application into a wireless environment examine PABP Implementation Guide prepared by vendor to verify customers and resellers integrators are instructed on PCI DSS compliant wireless settings per PCI Data Security Standard 1 3 9 2 1 1 and 4 1 1 Network segmentation Merchant Applicability Any machines that can store credit card data should not be directly connected to the Internet For example web servers and database servers should not be installed on the same server A DMZ must b
141. on never advances to the point of having the CVV2 settings checked What is CVV2 CVV2 Visa s Card Validation Value CVC2 MasterCard s Card Verification Code and CID American Express and Discover s Card Identification are fraud prevention services for card not present environments or non swiped transactions During a transaction the 3 or 4 digit security code that you manually enter into IPCharge is compared to what is on record for that credit card IPCharge receives the CVV2 response and displays it after the transaction is processed You can either make business decisions on individual transactions or you can use the CVV2 Acceptance Level window and configure IPCharge to automatically filter out those Pre Auth transactions whose CVV2 responses are unacceptable to you For Visa MasterCard and Discover credit cards look on the back of the card The last three digits of the string of numbers below the magnetic strip are the numbers you would type into IPCharge during a transaction For American Express credit cards look on the front of the card The four digit number above the account number is what you would type into IPCharge during a transaction CID gt Leas sony ganooonda CVV CVC 144 Payment Acceptance Levels owe Acceptance Level I all response values accepted E Mon response accepted I Issuer not certified l not provided encryption keys 7 Merchant indicated CV 2 not present on card
142. on that customer s row The row will then turn orange Next click Edit Customer and select the Contract Status tab from the Dashboard to access the status of a customer s contract Customer Name Contract Details Contract Status Contract History Last Installment Collected 0 Total Collected 0 00 Next Payment Date Contract ii Contract Completed Suspend Contract Suspend Interval Count 0 Cancel Contract Cancel Notes Update Contract Data Dashboard View e Last Installment Collected This field allows you to view the number of the last installment collected e Total Collected This field allows you to view the total amount collected on the contract e Next Payment Date This field allows you to view the date of next payment e Contract Notes Any contract notes will be displayed You may enter new notes into this area e Contract Completed Check this box once the term of the contract has expired If the term has not expired the box will be grayed out and unavailable 90 e Suspend Contract Check this box to suspend the contract The date will automatically display e Suspend Interval Count This field allows you to view the number of recurring or installment payments that have been missed since the contract was suspended e Cancel Contract Check this box to cancel the contract The date will automatically display e Cancel Notes Any canc
143. on the right side of the window A pop up message will display asking if you wish to proceed with the void transaction Click OK to void the transaction Tab T1 will display the original Sale transaction Tab T2 will display the voided transaction Adding on a Completion Transaction 3 To complete a transaction move your mouse pointer over the words Recurring Billing and select Dashboard A window will appear To select the customer you want to add a completion transaction for simply click on that customer s row The row will then turn orange Next click the Add on Trans button on the left side of the Customer List window Click on the Completion tab Locate the transaction you wish to complete The transaction amount will be highlighted in yellow Change the dollar amount if needed then click the Complete button on the right side of the window A pop up message will display asking if you wish to proceed with the completion transaction Click OK to complete the transaction Tab T1 will display the original transaction Tab T2 will display the completed transaction Adding on a Credit Return Transaction Simple Explanation The Credit Return tab allows you to add a Credit Return transaction to an existing customer s contract 1 To process a credit or return transaction move your mouse pointer over the words Recurring Billing and select Dashboard A window will appear To select the customer you want to add a
144. onnected Personal Firewall Any always on connections from a computer to a VPN or other high speed connection should be secured by using a personal firewall product per PCI Data Security Standard 1 3 9 Remote Update Procedures IPCharge does not have Remote Update functionality PABP Requirements Reference 10 1 If software updates are delivered via remote access into customers systems software vendors must tell customers to turn on modem only when needed for downloads from vendor and to turn off immediately after download completes Alternatively if delivered via VPN or other high speed connection software vendors must advise customers to properly configure a personal firewall product to secure always on connections Remote Access Merchant Applicability If Product can be accessed remotely all network connectivity should be performed using at minimum two factor authentication that supports encrypted communications per PCI requirement 8 3 This is for all remote access to the network by employees administrators and third parties Use technologies such as remote authentication and dial in service RADIUS or terminal access controller access control system TACACS with tokens or VPN based on SSL TLS or IPSEC with individual certificates All servers and network devices whether managed by employees or by third parties must be built and deployed in accordance with this policy Exemptions from this policy will be permi
145. ons as reflected in the provision and that in any event the other provisions of the Agreement shall remain in full force and effect VeriFone will not be liable for any performance or non performance of the Services beyond its reasonable control In addition to those obligations that have accrued prior to termination Sections 3 through 8 shall survive any termination of this Agreement All notices demands or consents required or permitted hereunder shall be in writing and shall be delivered in person or sent via overnight delivery or certified mail to the respective parties at the addresses set forth herein or at such other address as shall have been given to the other party in writing Such notices shall be effective upon delivery All notices to VeriFone shall be sent to the attention of VeriFone s Executive Vice President with a copy to the attention of VeriFone s Legal Department at the following addresses VeriFone Inc 8001 Chatham Center Drive Suite 500 Savannah GA 31405 VeriFone Inc 2099 Gateway Place Suite 600 san Jose CA 95110 Attention Legal Department Table of Contents NOUN C e cc neces gente een ET A E E E T E E E E T 2 SerVICe A greemMeN sirasi aeaaeae aaa Naia 3 MOdUCUON papia a a eunstemeslowacien saieaasnnananeees 10 SV SIEM REJUIEMENTS scissure ea A S 10 USNO TAS Manta keene Oi 10 Important Security NOtiCe sassnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnnm 11 mMroducionand SC
146. oo fo foo o as oazozrzo07 as acceereo s1700 2 gooo o foo o a6 __ oa as 2o07 ose accerreD s1000 fa _ so0o_ o feoeo o a7 _ oa aa 2007 oa7 accerreo 425 00 fa leoo fo _ 0 00 o Click column header to sort Batch The batch number internal to IPCharge Date The date the batch was settled Code The result code generated by the payment processing company Sale Total The total dollar amount for the Sale transactions in the batch Sale Count The total number of Sale transactions in the batch Credit Total The total dollar amount for the Credit transactions in the batch Credit Count The total number of Credit transactions in the batch Void Total The total dollar amount for the Void transactions in the batch Void Count The total number of Void transactions in the batch Additionally you may click a batch s row to view the details for that settled batch If you click on a batch that contains rejected transactions details of the rejected transactions will be shown separately from the accepted transactions See next page 113 Transaction Detail for Batch 31 Merchant Code Merchant Info Report Date Time UUOUUOOUO0 Sally s Flower shop b 246 2007 1 20 59 Pil 100 Wain Lane Anytown ID 98745 v Indicates signature Capture Image is available Search Criteria L ccooun b L wey T H woe amp Eran WH _ Stat i z SALE SETTLED 4 gokk 566 915764 SALE SETTLED gatekke 7 00 915843 Date
147. or a particular transaction hover over the Tran ID number or click that transaction s transaction ID displayed in the Tran ID column IPCharge will display the Transaction Details window for that transaction You will have the option to Reprint Receipt When you are finished viewing the Transaction Details you may click the Back button to return to the Transaction Search Results window 6 You can print this data by clicking the Print button or you can choose to export this data to an Excel spreadsheet by clicking the Export button Transaction Detail 1 Move your mouse pointer over the word Reports A menu will appear Click the words Transaction Detail The Transaction Detail report window will appear Open Batch Summary Reprint Receipt Unsettled Transactions Pre Settlement 2 The Transaction Detail report is a detailed list of the transactions processed for the time frame specified Enter a Start Date Time and End Date Time Next choose either PDF to view with options to save or print the report in PDF format or Export to view with an option to Export to Excel 72 Transaction Detail Report Start Date Time 5 9 2008 ka 12 00 00 Ahl End Date Time 5 9 2008 w f 1 59 59 Ph l Show User Defined Data feor peor Note If checked the Show User Defined Data box will allow the display of additional fields available to merchants using IPCharge through integration These additional fields wil
148. ot receive your money We recommend that you settle or close your batch daily Note Even after settlement your money will not immediately be transferred to your account The transfer process will usually take between 2 5 business days However it can take longer depending on your bank the customer s bank the payment processing company the Federal Reserve etc Debit Card Transaction Types e Sale A Sale transaction authorizes the transfer of funds from a customer s account to your account 67 Reports Simple Explanation The IPCharge reports provide you with easy access to your important historical data All reports display your Merchant Code your Merchant Info and the Date Time that the report was generated near the top of each Report window Report Types Transaction Search This report is a list of transactions based on search criteria that you specify see page 69 Transaction Detail This report is a detailed list of the transactions you have processed within a specified time frame See page 72 Open Batch Summary This report is a summary list of the transactions you have processed today see page 72 Reprint Receipt This option allows you to reprint the receipt for a specified Transaction ID TROUTD Unsettled Transactions This report is a list of those transactions that have not been settled either manually by you or automatically by your processing company see page 75
149. ourt Piri f Moe Waid Mo Repeating Characters ho Sequential Characters Aiea foe cither ino ER Lek E usec r SAGES Nani Faeewondl DAvdad Retype Password D wdagil Pattword meet s requirements 130 Security Maintenance Simple Explanation The Security Maintenance section of IPCharge allows you to manage the security levels for your merchant account In IPCharge a security level is defined as a configurable set of permissions specified for a group of users Note Each IPCharge merchant account comes with one security level by default the Administrator level Users in this group have complete access to IPCharge Naturally you may not want all users to have full access The following tools will allow account administrators to create edit and deactivate IPCharge security levels Creating A Security Level 1 Move your mouse pointer over the words Account Admin A menu will appear Click the word Security The Security Maintenance window will appear Transaction Processing Reports Recurring Billing Settlement Account Admin Help User Manager Security Account Info Web Console Settings Payment Acceptance Levels Site Console POS Device Maint 2 Any existing IPCharge security levels except Administrator will be listed here alphabetically ordered by Role Security Maintenance pNew De Role Description m Admin Role General Cashier general functions testing 131 3 T
150. pancies you find before settling your batch 4 Click the Submit for Manual Settlement button when you are ready to schedule the settlement of your batch After a few moments IPCharge will notify you that your batch has been successfully scheduled 5 Soon after that IPCharge should notify you that your batch was successfully settled You will then be finished processing credit card transactions for the day If you get an error message contact Technical Support If you do not receive an email notice in a timely manner navigate to Settlement Search found under the Settlement tab and enter the date range of the settlement you seek 154 Appendix A POS Devices POS Device Maintenance Simple Explanation If you do not have a POS Device you can safely ignore this section This tool allows you to set up and maintain certain information associated with your POS Device POS Device On the Spot Helpdesk 888 318 5889 Note You will need to run an admin packet on the POS device after any of the following lf a change is made to Card Types to be Accepted from the Reseller Console If the Debit Flag for your merchant account has been checked from the Reseller Console If the Disclaimer Header or Footer information for register receipts has been changed from the Merchant Console Setting Up A New POS Device 1 Move your mouse pointer over the words Account Admin A menu will appear Click the words POS Device Maint The
151. payment solution available for processing credit cards and debit cards over the Internet This service provides you with a fast reliable and secure way to process credit card transactions in an easy to use online environment System Requirements IPCharge requires an Internet ready PC and Microsoft s Internet Explorer 5 5 or higher We recommend a screen resolution of 1024 x 768 Using This Manual As you use this manual you may encounter the following text boxes These are meant to draw your attention to certain concepts and are easily identifiable by their icons Simple Explanation The simple explanations found in this manual will provide you with an easy to digest summary of the information in that section If you want to get through the manual as quickly and easily as possible pay special attention to the simple explanations Note A note is important information that either helps to explain a concept or draws attention to ideas that should be kept in mind We recommend that you carefully review the notes you encounter WARNING We HIGHLY recommend that you read ALL warnings in the sections of the manual that you read These warnings will help to prevent serious issues from occurring Technical Details These technical details give more in depth explanations of concepts described in this manual These extra bits of information are often useful but are not necessarily pertinent to all users Comments And Suggestions Plea
152. pe Cora count af Numeric count at Special Character count qf Min f Man Valid af No Repeating Characters wf Mo Sequential Characters gw Pied tues differ or the let 6 sirni im ha hi il Hw acswondl Aveda Retype Password CA de 1 Pattword meet s requirements 129 Changing a User s Password that is expiring this session or has already expired 1 If your password is expiring on the day of access or if it has already expired a screen similar to the following will display BD Wes Temne iemet Lipio prose by Del i ial gL i hipno aa ee E B i Fie bi View Favorites Tech Hip Aese jp hanier a Ebim i e ho Page Dione Lowe Caw cout 3 W Upper Case count z f at ob E Praud met dhe fon the bet 6 uber Pre irre Aat ete Pungecee Changa Bo hal ie Dene Cp of Tasted sitet Protected Mode OF ais x 2 Atthis point the password must be changed or you can go no further within the site 3 As you key in a new password the red X s next to each password policy requirement will change to green check marks as the requirements are satisfied All requirements must have green check marks beside them before the new password will be accepted as in the example below Click Change to change your password Password Has Expired And Must Be Changed Password Requirements Lower Case courit Liga Cora Court humer COURT Special Character c
153. played in the Count column the type of transaction in the Command column and the amount in the Totals column If there are multiple transaction types in the batch they will be displayed in separate rows Command Totals 4LE 1 00 5 Click the small plus button at the left of a row and IPCharge will display an 6 expanded list of the transactions of that type You can sort the data by any of the columns displayed here Example Click the column heading Amount Your results will be re ordered by Amount lowest dollar first Click Amount again and your results will be re ordered by Amount highest dollar first Command Totals Time Media Invoice Acct Amount TROUTD In the preceding screenshot you can see the Time Media Invoice Acct Amount and TROUTD for the unsettled Sale transactions e Time The time of day the transaction was processed e Media The payment type used to process the transaction e Invoice The invoice number specified in a transaction if any 80 e Acct The credit card account number used to process the transaction e Amount The dollar amount of the transaction TROUTD a k a Tran ID The unique transaction routing identifier also known as transaction ID IPCharge uses the TROUTD to group related transactions together such as an original Sale transaction and an Add Tip transaction that has been added to it Using this unique identifier merchants can easi
154. pon the service type used not all customers require access to all reports Transaction Search 1 Move your mouse pointer over the word Reports A menu will appear Click the words Transaction Search The Transaction Search report window will appear Settlement Account Admin Help Transaction Detail Open Batch Summary Reprint Receipt Unsettled Transactions Pre Settlement 2 The Transaction Search window allows you to enter search criteria into one or more of the following fields You do not have to complete every field to have IPCharge search for a transaction you can search using just one field e Start Date mm dd yyyy Time Use this field in combination with the End Date field if you want to search for transactions within a date range Enter the 69 beginning date in mm dd yyyy format IPCharge will automatically insert the forward slashes where needed Example For August 15 1967 you would enter 08151967 Enter the starting time in hh mm ss AM PM format IPCharge will automatically insert the colons where needed End Date mm dd yyyy Use this field in combination with the Start Date field if you want to search for transactions within a date range Enter the ending date in mm dd yyyy format IPCharge will automatically insert the forward slashes where needed Example For October 9 1974 you would enter 10091974 Enter the ending time in hh mm ss AM PM format IPCharge
155. port representative e Response Text The Response Text does not always apply to Void transactions e Termination Status The Termination Status is the outcome of an attempt to send a transaction to your processing company SUCCESS indicates that the transaction was successfully transmitted to a processing company Anything other than SUCCESS means that some sort of error was encountered during the transaction resulting in a failed attempt Note Depending on the transaction processed and your payment processing environment the actual information you will see on a daily basis may vary Performing A Credit Card Commercial Card Transaction Simple Explanation Commercial cards also known as corporate cards or purchasing cards are special credit cards that are given to employees of businesses governments etc for company purchases Commercial card transactions record a customer code and a tax amount A commercial card transaction is processed almost the same way as a standard credit card transaction IPCharge recognizes commercial cards when they are entered into its interface and will allow you to include a customer code and a tax amount The rest of the commercial card transaction is processed just like a standard credit card transaction Technical Details The customer code is the code that is assigned to that cardholder by his her company and is typically used for accounting within the cardholder s company The tax
156. ptance Levels Site Console POS Device Maint 2 After you have made the desired changes to your account information click the Update button IPCharge will indicate that your account has been updated update notice will be displayed above the words Account Information Maintenance 137 Account Information Maintenance Address Information Company Mame P Address P Address cont P cyp s lt SSCS Sae Bf vip s SSS Contact Information Phone FO Fax FO Contact Mame FO Contact Email T Billing Mare FO Billing Email FO Web Console Settings Simple Explanation The Web Console Settings window allows you to configure your IPCharge interface These settings will affect all of your IPCharge account users Editing Your Web Console Settings 1 Move your mouse pointer over the words Account Admin A menu will appear Click the words Web Console Settings The Merchant Settings window will appear Transaction Processing Reports Recurring Billing Settlement Account Admin Help User Manager Security Account Info Web Console Settings Payment Acceptance Levels Site Console POS Device Maint 138 2 In the section Current Configuration IPCharge will display e Current User This is your account login e Default Page on Login This is the name of the page that all users will see as they login e Web Terminal Receipt is Turned This indicates whether IPCharge will display
157. r from the previous six password submissions Must be case sensitive Must contain at least two upper case characters Must contain at least two numeric characters Must contain at least one special character e g etc Must not contain repeating characters of the same case and or numeric value e g AA aa 22 Must not contain any group of 3 sequential numbers or characters within the same case e g 234 fgh ABC etc Passwords expire after 90 days including a 10 day warning period Note If you are an Administrator user and have been locked out of your account you must either call your IPCharge Reseller or wait thirty minutes for the account to unlock If you cannot contact your IPCharge Reseller you may contact IPCharge Technical Support lf you lose your Administrator password it must be reset by your IPCharge Reseller IPCharge passwords are encrypted and cannot be retrieved a new password must be generated If you cannot contact your IPCharge Reseller you may contact IPCharge Technical Support WARNING If you receive a newly generated password you must change it immediately upon login Once the password is changed via the User Manager window see page 125 transactions may be processed 5 Continue to the next section Merchant Management Console 25 Merchant Management Console Simple Explanation The Merchant Management Console is your interface to IPCharge It allows you to process transactions view repo
158. rdholder data is rendered unreadable in IPCharge logs and database 2 2 3 Protect Encryption Keys against disclosure and misuse Encryption keys are obfuscated to prevent detection and provide encryption Secure Deletion Instructions The following instructions can be used to securely delete prohibited historical data All sensitive data is masked The data at deletion can have a null value written in place of the data and then deleted Cryptographic must be removed by a secure delete Any data deleted from the database is done via a stored procedure using a SQL DELETE command This includes the historical data that must be removed magnetic stripe data card validation codes PINs or PIN blocks stored by previous versions of the software The removal of this data is required for PCI compliance This policy is to be reviewed at least annually and updated as the environment changes The PABP Requirements Reference 1 1 4 Securely delete any magnetic stripe data card validation values or codes and PINs or PIN block data stored by previous versions of the software PABP 1 1 4 1 1 5 Securely delete any cryptographic key material or cryptogram stored by previous versions of the software This could be a cryptographic key used for computation or verification of cardholder data or sensitive authentication data PABP 1 1 5 Reseller Integrator Applicability It is the responsibility of the reseller or integrator to follow the following guideline
159. rom the User Manager window To access the User Manager window move your mouse pointer over the words Account Admin A menu will appear Click the words User Manager Transaction Processing Reports Recurring Billing Settlement Account Admin Help User Manager Security Account Info Web Console Settings Payment Acceptance Levels Site Console POS Device Maint Note If you are receiving a password expiration warning i e you are within the ten day warning period you may wish to skip to the more specific scenarios following this section 2 The User Search Maintenance window will appear Any existing IPCharge users will be listed in this window alphabetically ordered by User ser ID Full Mame User Search Maintenance pohn Sohn Thomas Admirestrator TL S205 3 33 29 FM LLBBEL n 3 To select the user whose password you want to change simply click on that user s row The row will then turn blue Next click the Pwd button on the left side of the User Manager window Change Password Wser ID Password Generate Re Key Password 127 4 IPCharge will display the selected user s User ID followed by fields labeled Password and Re Key Password User ID The User ID is permanent and cannot be edited Password You may either create your own password or you can have IPCharge randomly generate a password for you Whichever option you select make sure to note this in
160. rrant that use of the Services will be uninterrupted or error free EXCEPT FOR THE WARRANTY PROVIDED HEREIN THE SERVICES ARE PROVIDED AS IS AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW VERIFONE DISCLAIMS ALL WARRANTIES REGARDING THE SERVICES EXPRESSED OR IMPLIED AND INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE LIMITATION OF LIABILITY VERIFONE AND ALL PARTIES INVOLVED IN THE CREATION OR PROVISION OF THE SERVICES TO MERCHANT SHALL HAVE NO LIABILITY TO MERCHANT OR ANY THIRD PARTY FOR SPECIAL INCIDENTAL INDIRECT EXEMPLARY AND CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS GOODWILL OR SAVINGS DOWNTIME DAMAGE TO OR REPLACEMENT OF DATA ARISING FROM CLAIMS BASED IN WARRANTY CONTRACT TORT OR OTHERWISE RELATING IN ANY MANNER TO THE SERVICES EVEN IF VERIFONE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH CLAIM OR DAMAGE MERCHANT AGREES THAT VERIFONE SHALL NOT BE LIABLE FOR AND HEREBY RELEASES VERIFONE FROM ANY AND ALL LIABILITY LOSS OR EXPENSE RESULTING FROM ANY CARD ASSOCIATION DOWNGRADES OR FINES IMPOSED IN CONNECTION WITH MERCHANT S USE OF THE SERVICES IN ANY CASE VERIFONE S ENTIRE LIABILITY RELATING IN ANY MANNER TO THE SERVICES REGARDLESS OF THE FORM OR NATURE OF THE CLAIM SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY MERCHANT FOR THE SERVICES DURING THE SIX 6 MONTHS PRIOR TO THE CLAIM ARISING ANY WRITTEN OR ORAL INFORMATION O
161. rs A password must contain at least three lowercase characters A password must contain at least two digits o If you want IPCharge to randomly generate a password for you click the Generate button Next click the Save button and continue on to step 4 e Re Key Password If you created your own password re enter it here to make sure it is correct 118 Create New User User ID anse Full Marne Alice Tetz SCS Password pm i g Re Key Password pn Enable Debit Role Administrator Enable Devices C 1000se PINpad 1000se CSC 5000 PIN Pad With Card Reader Select Payment Types L Pre Auth l Sale C credit C Void C Post Auth LC completion l Commercial D verify C Add Tip C Reset Tip C voice Auth C Inquiry C Settle e Enable Debit put a check in this box to allow this user to process debit card transactions e Role Select the desired level of access for this user By default only the Administrator level of access is available If you want a different level of access for this user and it does not yet exist just save the user as it is You can modify the user s Role setting later after you have created a new Role described in the section Creating A Security Level see page 131 e Enable Devices All devices available with your service type will be listed Choose the devices you wish to be available to this user e Select Payment Types Select the payment types you want to be availab
162. rts settle batches administer your account and access help information Each button describes its function so you can either read the more detailed descriptions given below or skip ahead to the next section Web Terminal Every payment processing function available to you can be accessed through the Merchant Management Console Para VeriFone IPCharge rey ee Tee EL LL Merchant Sally s Flower Skop Log Out Merchant Management Console Transaction Processing Reports Recurring Billing Settlement Account Admin Hel 1 The six tabs in the Merchant Management Console s tool bar allow you to access specific functions within IPCharge e Transaction Processing Allows you to process transactions using the Web Terminal perform Tip Adjustments and perform Completion Adjustments e Reports Allows you to access the different reporting functions reports are detailed records of the transactions you have processed e Recurring Billing Allows you to set up customers for recurring or installment billing e Settlement Allows you to access the different settlement functions the settlement process is explained later in this manual e Account Admin Allows you to view edit information specific to your account s e Help Allows you to access help information Note If you are a merchant who accesses IPCharge via another application you will be prompted to have your account activated for Application Program I
163. s e Resellers integrators must collect sensitive authentication only when needed to solve a specific problem e Resellers integrators must store such data only in specific known locations with limited access 12 e Resellers integrators must collect only the limited amount of data needed to solve a specific problem e Resellers integrators must encrypt sensitive authentication data while stored e Resellers integrators must securely delete such data immediately after use PABP Requirements Reference 1 1 6c Securely delete any log files debugging files and other data sources received from customers for debugging or troubleshooting purposes to ensure that magnetic stripe data card validation codes or values and PINS or PIN block data are not stored on software vendor systems These data sources must be collected in limited amounts and only when necessary to resolve a problem encrypted while stored and deleted immediately after use PABP 1 1 6 c Password and Account settings Access Control Merchants resellers and integrators are advised to control access via unique username and PCI DSS compliant complex passwords and the granting of restricted user access rights to any PCs servers and databases with payment applications and cardholder data All activity is logged This covers all transactions attempted and completed Audit reports should be run at the end of a shift end of day to verify all valid and invalid user authen
164. s Trans ID will appear listing the Trans ID encrypted Account number Payment Media and Payment Type as well as the Tip Adjustment history HISTORY FOR TRANS ID 6799072 64 Performing A Completion Adjustment Simple Explanation A Completion Adjustment transaction allows you to add change information to an unadjusted transaction or to adjust information on a transaction to which a Completion has already been performed 1 To perform a completion adjustment move your mouse pointer over the words Transaction Processing in IPCharge A menu will appear Click on Completion Adjustment The Completion Adjustment Statistics window will appear Completion Adjustment Statistics F Original Total 9 602 25 Un Adjusted Count 387 Completed Difference 0 00 Adjusted Count 1 New Total 9 607 25 Transaction Type 4LE x Activate Percent Threshold alidation _ Maximum Overage Completion percent 30 00 Details Sub Total Mew Amount Tip Amt Total Tran ID Completion Status Update Status Invoice 345 lt 4lice a Acct Sepia ack 5454 5 00 0 00 0 00 5 00 6704899 f Name O r Invoice 12345 Acct p y ek ak bak kk agal 1 00 0 00 0 00 1 00 7O67 Name John Doe 2 Select the Transaction Type that you would like to perform a completion upon from the drop down list You can choose among COMPLETION CREDIT and SALE All transactions adjusted and unadjusted for the selected transaction type will be displayed Click
165. s access to the Transaction Details window This window will display the details of a transaction It can be accessed for a particular transaction by clicking that transaction s Trans ID found in the IPCharge reports see page 69 Unsettled Provides access to the Unsettled Transactions report see page Transactions TT 5 After you have made any desired changes click the Update button IPCharge will save your changes and return to the Security Maintenance window Click the Cancel button to return to the Security Maintenance window without saving your changes Transaction Detail 135 Deactivating A Security Level 1 Move your mouse pointer over the words Account Admin A menu will appear Click the word Security The Security Maintenance window will appear Any existing IPCharge security levels except Administrator will be listed here alphabetically ordered by Role Security Maintenance He Role Nescripntion Say Admin Admin Role General Cashier general functions 2 To select the Security Level you want to deactivate simply click on that level s row The row will then turn blue Next click the Deactivate button on the left side of the Security Maintenance window IPCharge will ask you to confirm deactivation 3 IPCharge will display an x in the Del column for that Security Level indicating that this Security Level was deactivated You may reactivate a Security Level by following the instructions
166. s all transactions for which the server has not applied a tip This report will only be accessible if there are POS Devices associated with your company s account 1 Move your mouse pointer over the word Reports A menu will appear Click the words Unadjusted Tip The Unadjusted Tips report window will appear Transaction Processing Reports Recurring Billing Transaction Search Transaction Detail Today s Summary Reprint Receipt Unsettled Transactions Pre Settlement Site s Term Summary Discount Tip IRS Tip Open Tab Server Details Server Totals l Unadjusted Tip 2 The Unadjusted Tips window allows you to enter search criteria into one or more of the following fields e Start Date Time Use this field in combination with the End Date field if you want to search for transactions within a date range Enter the beginning date in mm dd yyyy format IPCharge will automatically insert the forward slashes where needed Example For August 15 1967 you would enter 08151967 Enter the starting time in hh mm ss AM PM format IPCharge will automatically insert the colons where needed e End Date Time Use this field in combination with the Start Date field if you want to search for transactions within a date range Enter the ending date in mm dd yyyy format IPCharge will automatically insert the forward slashes where needed Example For October 9 1974 you would enter 10091974 Enter the ending time in
167. s installed A Reset from the console allows an Admin Packet to be run from the device Once the Admin Packet is run successfully the console will send the key back to the device For Reset to work the device cannot contain a key Move your mouse pointer over the words Account Admin A menu will appear Click the words POS Device Maint The POS Device Maintenance window will appear and any existing POS devices will be listed From the POS Device Maintenance window highlight the device that you wish to reset and then click the Reset button on the left side of the POS Device Maintenance window A POS Device XXXXXX has been reset Please run an Admin Packet confirmation message will display at the bottom of the screen The Admin Packet sends all of the headers footers card types etc 159 Copying A POS Device Simple Explanation The Copy button can be used to copy Disclaimer Header and Footer information from one POS device to another This feature is especially useful when setting up multiple devices 1 Move your mouse pointer over the words Account Admin A menu will appear Click the words POS Device Maint The POS Device Maintenance window will appear and any existing POS devices will be listed 2 From the POS Device Maintenance window highlight the device that you wish to copy and then click the Copy button on the left side of the POS Device Maintenance window Merchant Management Console
168. se direct any comments or suggestions regarding your IPCharge documentation to documentation verifone com Please note that this address should not be considered to be a source for technical support Any such requests should be directed to the normal support channels 10 Important Security Notice Introduction and Scope PABP PCI Requirements In June 2001 Visa mandated its Cardholder Information Security Program CISP This program has progressed to the current Payment Application Best Practices PABP PABP is a standard for securing cardholder data wherever it is located Visa requires current PABP PCI compliance of all entities that store process or transmit Visa cardholder data This includes merchants Integrators and Resellers who use IPCharge to process transactions The Payment Card Industry PCI Security Standards Council is an open global forum for the ongoing development enhancement storage dissemination and implementation of security standards for account data protection PCI offers a single approach to safeguarding sensitive data for all card brands The information below gives you further detail on PABP PCI requirements and what you must do to be compliant These requirements also include that Microsoft Windows OS restore points be disabled when you are using a Microsoft Windows system to process transactions What are Payment Application Best Practices The Payment Application Best Practices PABP is a set of securi
169. seccesseecenseecesseeenseeseaseeseaseeees 154 Appendix A POS Devices asssnnnsnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnmnnn nnmnnn 155 POS Device Maintenant e siectinddsisaduinccxionasicdcvienasicdddicuaiedwicaadccisomevedddmevedidenetedssoncsaddsuncseddsines 155 Setting UDA NEW POS DVICE nenesa 155 Edito an EX UNO POS DEVICE essre r E E reg enasredseeeoderaairensst 157 Deleting APOS DEVIC Esinaine 159 Resetting APOS DEVIC Osadi r r i 159 COPYynNd A POS DEVICE mirii E E 160 POS Report Types cccsssssccssssrecessuusesccussescosusuunesesuusescoussarsceetuusssccursarsosesarsscoursares 162 DIS COU ie Desea a E EE E EE E E E 163 PS UD E E E A E ne EEE EE E EE EEE E tne A EEE EE ETE 165 open AD edes nnedesesnandnnndnaadnanaannd nonneaidcanaansdnaraanndnpednandaandanadnanaaandagnaanninansanncaneaeuacanees 167 Semer Detalls een ne ne eee 169 SONETO eee ere ne eee ner ene ren erent eee ene ere tee ene nee eee ern terete r rere ere 171 EWM AG NSS Mi saree crecusiceanee ened endecedeanie E E 173 Appendix B Payment Server API ccsssseccesseseeseescensesenseesenseeseeneesenseesensesees 175 APL KEY WANA GSMO iicdetedd vocetoccnnedacsemcatcadnondacndsaadmoncncaitondsoudsancendmoncmcadsondmeudsiandsondued 175 Generating A INGW eV seesasseateacivsateasicentaagaendiaadhantaadiansiearaansaadinetaadineaiadadaaeadhend 175 Introduction Congratulations on setting up an account with IPCharge the most advanced online
170. see Invoice Search __ Provides access to the Invoice Search window see page 149 Reprint Receipt Provides access to the Reprint Receipt window see page 75 Transaction Detail Provides access to the Transaction Detail report see page 72 Report Settlement Error Report Provides access to the Settlement Error report see page 114 134 Feature Description Settlement Errors Provides access to the Settlement Errors Search window see Search page 114 Provides access to the Settlement Search window see page 111 Provides access to the Settlement Setup window Click this row s Auto Settlement iplus sign to access the fields for this window The descriptions for Setup these fields can be found in the section Automatic Settlement see page 107 Settlement Search Provides access to the Site Console Login window see page 153 Provides access to the Payment Terminal window see page Error Bookmark not defined Provides access to the Open Batch Summary report see page 72 Provides access to the Transaction Search window Click this row s plus sign to access the fields for this window The descriptions for these fields can be found in the section Transaction Search see page 69 Provides access to the Transaction Search Results Click this row s plus sign to access the fields for this window The descriptions for these fields can be found in the section Transaction Search see page 69 Provide
171. ss Verification Service AVS is a fraud prevention service for card not present environments or non swiped transactions During a transaction AVS compares the address information that the cardholder gives you to what is on record for that credit card number IPCharge receives the AVS response and displays it after the transaction is processed You can either make business decisions on individual transactions or you can use the AVS Acceptance Level window and configure IPCharge to automatically filter out those Pre Auth transactions whose AVS responses are unacceptable to you 141 Payment Acceptance Levels AVS Acceptance Level I all response values accepted E Non response accepted Service not supported Mot a mailiphone order Issuer system unavailable I Address unavailable T No address or zip match O S digit zip match anly C 9 digit zip match anly 7 Address match only Exact match 5 digit zip Exact match 9 digit zip Update All response values accepted This filter instructs the system to allow transactions that return any AVS response As long as the authorization request is accepted the card is good and the purchase amount is available then the transaction will be accepted regardless of the AVS result codes Non response accepted This filter instructs the system to allow transactions even if no AVS response is returned Service not supported This filter instructs the system to allow transac
172. ss to process transactions Note Consult the field descriptions in the section Performing a Sale for examples of when it would be appropriate to put a check in the box labeled Mark for Recurring see page 43 3 The box labeled Mark for Completion is used to indicate that a transaction should be settled by your payment processing company If you want IPCharge to include this transaction in the next group of transactions to be settled put a check in this box Example You are a mail order telephone order company You are performing Voice Auth transactions because your Internet connection was down Now you are ready to process these transactions and ship the goods to the customer In this situation or a similar retail situation you should put a check in this box lf you do not want IPCharge to include this transaction in the next group of transactions to be settled leave this box unchecked Example You are a mail order telephone order company You are performing Voice Auth transactions because your Internet connection was down Now you are ready to process these transactions but you are not ready to ship the goods to the customer today In this situation or a similar retail situation you would not put a check in this box When you are ready to deliver the goods to the customer you would perform a Completion transaction on this original Voice Auth transaction Note If a Voice Auth transaction has been completed using the Mark
173. t you are going to charge the customer one dollar in this case It is important to always remember that you have to specify the cents amount Typing in 100 does not equal 100 00 as you Can see Trans Amount 1 00 In the box next to the words Street Address type in 8320 MAIN ST This is the cardholder s street address This is a way of helping to verify that the person holding the card is actually the owner of the card or an authorized user Street Address e320 MAN ST Note The three boxes previous to this one Account Number Expiration MMYY and Trans Amount are required to process a Sale transaction The other fields including this Street Address field are not strictly required to process a Sale transaction but we highly recommend that you always enter all transaction data unless you have a good reason for not doing so Entering this information will often get you a better per transaction rate costing you less to process transactions Some processors require the Server ID field to be populated depending on your industry code classification 30 9 In the box next to the words Zip Code type in the number 85284 This is the cardholder s ZIP code This is another way of helping to verify that the person holding the card is actually the owner or an authorized user of the card zip Code B5254 10 10 In the box next to the words CVV2 type in the number 999 This number is a security number found on the back
174. the bottom of this window IPCharge will schedule a connection to the payment processing company who will finalize the transfer of funds between the customers accounts and your account After a moment you will receive a response 3 confirming that the settlement has been scheduled Click Back to return to the Manual Settlement Submit window Note If you have access to the IPCharge Settlement tab you will have the ability to automatically schedule batch settlement at a configurable time of day rather than doing it manually This functionality is described later in this manual Note If this were a live environment using real credit card transactions the funds would be present in your account after about two business days varies by situation 7 Now that your settlement has been scheduled IPCharge will send out an email providing the status of your batch s settlement attempt This email will be sent to the Settlement Email address specified by whoever set up your IPCharge account Note In many instances you should receive an email soon after submitting a settlement request However the time it takes to receive notification via email will vary according to several variables including system activity batch size and Internet traffic 8 Click the Log Out link near the top right of this window IPCharge will log you out and return you to the Login Credentials window Exit out of your Web browser WARNING You should
175. the instructions given in the following section Editing A User Editing A User 1 First you will need to select the desired IPCharge user from the User Manager window To access the User Manager window move your mouse pointer over the words Account Admin A menu will appear Click the words User Manager Transaction Processing Reports Recurring Billing Settlement Account Admin Help User Manager Security Account Info Web Console Settings Payment Acceptance Levels Site Console POS Device Maint 2 The User Search Maintenance window will appear Any existing IPCharge users will be listed in this window alphabetically ordered by User User ID Full Name User Search Maintenance ecuri ast Login Full Name 5 ity Role Last Logi John Thomas Administrator 7 15 2005 3 33 29 PM 121 3 Each user is listed in a separate row To select the user you wish to edit simply click on that user s row The row will then turn blue Next click the Details button on the left side of the User Manager window IPCharge will display the Edit User window Edit User User ID Full Marne Role Administrator Enable Devices l 1000se PINpad 1000se SC 5000 PIN Pad With Card Reader Select Payment Types l Pre Auth l Sale Credit T Void T Post Auth l Completion I Commercial D verify I Add Tip l Reset Tip I Voice Auth I Inquiry l Settle 4 The Edit User window allows you to modify
176. tications Passwords The following guidelines should be followed e Customers and resellers integrators are advised against using administrative accounts for application logins e g don t use the sa account for application access to the database PABP 3 1c e Customers and resellers integrators are advised to assign strong passwords to these default accounts even if they won t be used and then disable or do not use the accounts PABP 3 1c e Customers and resellers integrators are advised to assign strong application and system passwords whenever possible PABP 3 1c e Customers and resellers integrators are advised how to create PCI DSS compliant complex passwords to access the payment application per PCI Data security Standard 8 5 8 through 8 5 15 PABP 3 1c e Customers and resellers integrators are advised to control access via unique username and PCI DSS compliant complex passwords to any PCs servers and databases with payment applications and cardholder data PABP 3 2 Passwords should meet the requirements set in PCI DSS section 8 5 8 through 8 5 15 as listed here e Do not use group shared or generic accounts and passwords The username must be unique Passwords are to complex min of 7 characters including 1 capital letter 1 number and 1 special character 13 Change user passwords at least every 90 days Require a minimum password length of at least seven characters Use passwords containing both n
177. tions that return this response In some instances AVS is not supported For example Canada is a country that does not support AVS therefore the AVS response would indicate that AVS is not supported Not a mail phone order Instructs the system to allow transactions when the issuer system responds that the transaction is not a MOTO mail order telephone order transaction and is therefore ineligible for AVS check Issuer system unavailable Instructs the system to allow transactions when the issuer system is not available to make a comparison Address unavailable Instructs the system to allow transactions when the AVS system is unavailable for verification 142 e No address or zip match Instructs the system to allow transactions that fail address and zip code matches e 5 digit zip match only Instructs the system to allow transactions that return a 5 digit zip code match but not an address match e 9 digit zip match only Instructs the system to allow transactions that return a 9 digit zip code match but not an address match e Address match only Instructs the system to allow transactions that return an address match but not a zip code match e Exact match 5 digit zip Instructs the system to allow transactions that return an exact 5 digit Zip code match e Exact match 9 digit zip Instructs the system to allow transactions that return an exact 9 digit Zip code match After you have fin
178. to learn how to process a Completion transaction see page 52 Note The dollar amount of a Completion transaction can be less than or slightly more than the dollar amount of the original Pre Auth transaction This is useful in situations where the final total can be estimated but cannot yet be precisely stated The actual amount that a Completion can exceed the original Pre Auth depends on your particular situation and your payment processing company This is intended to allow for additional charges that are relatively minor such as shipping handling etc Credit A Credit is the opposite of a Sale transaction It authorizes the transfer of funds from your account to a customer s account You can use this transaction type if a Void is not possible for a given transaction Consult the section Performing A Credit Card Credit to learn how to process a Credit transaction see page 55 Add Tip An Add Tip transaction adds a tip to an existing Sale transaction This transaction type is only available to you if your processing company classifies your merchant account as a restaurant account Consult the section Performing A Credit Card Add Tip to learn how to process an Add Tip transaction see page 57 Void A Void erases a Sale transaction so that no funds will be transferred You can use the Void transaction to correct mistakes and remove same day transactions However a Void can only be performed before the batch that contai
179. transaction 43 Note It is not strictly required that you fill out the optional fields in order to process a transaction but we highly recommend that you always enter all available transaction data unless you have a good reason for not doing so Entering this information will often get you a better per transaction rate costing you less to process transactions Note Some processing companies require an Invoice Number and or a Server ID e Card Holder Name Enter the full cardholder name exactly as it appears on the credit card e Account Number Enter the credit card number without spaces or dashes e Expiration MMYY Enter the two digit month of the credit card s expiration date immediately followed by the last two digits of the year of the credit card s expiration date Do not use a space a slash or a hyphen Example For August 2012 enter 0812 e Trans Amount Enter the dollar amount of the transaction immediately followed by the cents amount of the transaction Do not enter a dollar symbol or a decimal point a period Examples Enter 425 not 4 25 Enter 500 not 5 e Street Address Enter the cardholder s street address as it would appear on that credit card s billing statement e Zip Code Enter the cardholder s ZIP code as it would appear on that credit card s billing statement e CVV2 This number is a security measure used to make sure the customer actually has the card in hand
180. transactions that have not been settled Settlement is the next step in payment processing Unless transactions are settled the funds will not actually transfer between your customers accounts and your account if you were processing live transactions The following steps will describe how to settle the transaction you have processed 35 Settlement Simple Explanation When the batch shown in the previous window was originally processed the payment processing company authorized the transfer of funds between the customers accounts and your account However there is a second step that must be performed to finalize the transfer of funds settlement Note VeriFone s host based processor certifications do not allow for the initiation of settlement from IPCharge IPCharge will default every host based processing account to auto close 11 59 59 PM You must have auto close set up with your processor to settle your batch daily Once this is set up you must find out what time they will close your batch each day and set your auto close time accordingly 1 To access the Manual Settlement window move your mouse pointer over the word Settlement A menu will appear Click the words Manual Settlement nt Console Transaction Processing Reports Recurring Billing Account Admin Help Settlement Search Settlement Error Report 2 IPCharge will allow you to specify a Cutoff Date and Cutoff Time The manual settlement
181. transmitted along with the transactions This key is used to authenticate that the transactions are legitimate valid Note If you are a merchant who accesses IPCharge via another application you will be prompted to have your account activated for Application Program Integration API the first time you log in You will not have access to the Web Terminal function or to processing transactions via the API interface until the API is activated To activate the API contact VeriFone Technical Support at the phone number listed Generating A New Key 1 Move your mouse pointer over the words Account Admin A menu will appear Click the words API Key Management The Key Management window will appear Any existing authorization keys will be listed in the Key History table Note The Key History table lists all previously used keys along with the start and end dates of the time they were used This historical data can serve as a tracking device audit trail 175 Key Management Current Authorization Key Select Key to Copy Generate New Key Key History 2 2 Click the Generate New Key button on the left side of the Key Management window Note If you need to copy this key to another location i e another application click the Select Key to Copy button The key will turn blue indicating that it has been selected Right click the key and select Copy from the menu that appears You may then Paste this key into your app
182. tted only if approved in advance and in writing by the Chief Security Officer 17 Remote Access Software Security Configuration Implement the following applicable security features for all remote access software used by the merchant reseller or integrator e Change default settings in the remote access software for example change default Passwords and use unique Passwords for each customer Allow connections only from specific known IP MAC addresses Use strong authentication or complex passwords for logins Enable encrypted data transmission Enable account lockout after a certain number of failed login attempts Configure the system so a remote user must establish a Virtual Private Network VPN connection via a firewall before access is allowed Enable the logging function e Restrict access to customer Passwords to authorized _reseller integrator personnel e Establish customer Passwords according to PCI DSS requirements 8 1 8 2 8 4 and 8 5 PABP Requirements Reference 11 2 Remote access must be authenticated using a two factor authentication mechanism 11 3 If vendors resellers integrators or customers can access customers applications remotely the remote access software must be implemented securely Encrypting network traffic Transmission of Cardholder data Any transmission of cardholder data over public networks should be encrypted Encryption solutions such as SSL TLS or IPSEC should be used
183. ty standards that were created by VISA to guide payment application vendors to implement secure payment applications Distribution and Updates This VeriFone PABP Implementation guide will be disseminated to all relevant application users including merchants resellers and integrators It is updated with each version release and annually to reflect changes in the PABP standard The annual review and update will include new software changes when applicable as well as changes in the PABP standard Updates to the PABP Implementation guide can be obtained by going to the VeriFone website In addition VeriFone support will publish updates and update notifications as needed Versions This PABP Implementation guide references both the PABP and PCI requirements The following versions were referenced in this guide e PABP version 1 4 e PCI DSS version 1 1 11 Application Best Practices Merchant Applicability No sensitive Authentication data can be stored It is the merchant s responsibility to remove any magnetic stripe data card validation values or codes PINs or PIN block data cryptographic key material or cryptograms stored by previous versions of the Product software Removal of this prohibited historical data is required for PCI compliance Protect Stored Data 2 2 1 Mask Account Numbers when Displayed All account numbers are masked when displayed after entry 2 2 2 Render Sensitive Cardholder Data Unreadable All sensitive ca
184. uccessfully processed Add Tip transaction is TIP MODIFIED Result messages will vary but are usually fairly self explanatory For example TIP MODIFIED simply means that the Add Tip transaction was successfully processed e Result Code The Result Code is a numeric representation of the Result Most of the time you will not have any reason to use this number However if you have a technical support issue it may be necessary to supply this information to the support representative e Response Text The Response Text does not always apply to Add Tip transactions e Termination Status The Termination Status is the outcome of an attempt to send a transaction to your processing company SUCCESS indicates that the transaction was successfully transmitted to a processing company Anything other than SUCCESS means that some sort of error was encountered during the transaction resulting in a failed attempt 59 Note Depending on the transaction processed and your payment processing environment the actual information you will see on a daily basis may vary Performing A Credit Card Void Simple Explanation A Void erases a Sale transaction so that no funds will be transferred You can use the Void transaction to correct mistakes and remove same day transactions However a Void can only be performed before the batch that contains the Sale is settled If the Sale has been settled you can do a Credit transaction instead Consu
185. ulated once the Contract Total Initial Payment and the Payment Amount fields are populated This field will only appear if Installment has been selected 88 Time of Day Enter the time of day Number of Payments This field will be automatically calculated once the Initial Payment and the Payment Amount fields are populated This field will only appear if Installment has been selected Purge Acct Data on Complete Check this box if you want to purge the account data once the contract is complete Card Type Enter card type Primary Account Enter the primary account for billing and the Expiration Alternate Account Enter the alternate account for billing if supplied and the Expiration Use Alternate Account Check this box if alternate account is to be used Approval Email Select this template to send a standard email response to a customer if their recurring or installment charge was successful Decline Email Select this template to send a standard email response if a credit card is declined Contract Document Select this template to send a standard contract document email to a customer 3 After you have entered the data click Save to save the newly created contract Editing a Contract 1 To edit Recurring Billing contract data move your mouse pointer over the words Recurring Billing A drop down menu will appear Select Customer MGR You can also click on the Customer MGR button within the
186. umeric and alphabetic characters Do not allow an individual to submit a new password that is the same as any of the last four passwords he or she has used e Limit repeated access attempts by locking out the user ID after not more than 6 attempts e Set the lockout duration to thirty minutes or until administrator enables the user ID e fa session has been idle for more than 15 minutes require the user to re enter the password to re activate the terminal PABP Requirements Reference 3 1 Application must require unique usernames and complex passwords for all administrative access and for all access to cardholder data 3 2 Access to PCs servers and databases with payment applications must require a unique username and complex password Logging Merchant Applicability Currently for Payware Transact end users are allowed to configure logging settings to better fit their production needs Use the following guidelines and instructions to configure log settings for Payware Transact 3 1 PCI Guidelines for Logging Implement automated audit trails for all system components to reconstruct the following events e All individual accesses to cardholder data All actions taken by any individual with root or administrative privileges Access to all audit trails Invalid logical access attempts Use of identification and authentication mechanisms Initialization of the audit logs Creation and deletion of system level objects Record at least
187. ve been processed for an account 84 Dashboard Maintenance Simple Explanation The Maintenance area of the Dashboard allows you to manage customers and their corresponding contracts that have been set up for Recurring Billing in the IPCharge system Note You can see contracts with declined payments by accessing the Dashboard view If any exist a link will appear at the top of the page Alert Declined Contracts click here to review Click on the Alert link to access the Declined Contracts Transactions list Creating a New Customer Simple Explanation The New Customer button allows you to set up a new customer for recurring billing and specify the billing details for the contract 1 To create a New Recurring Billing customer move your mouse pointer over the words Recurring Billing A drop down menu will appear Select Customer MGR The Customer MGR button is also accessible from the Dashboard view Next click the New Customer button IPCharge will display the New Customer window New Customer Bold Required Fields Customer ID ee Company Name Po Salutation Address fs First Name s Address Cont fo Middle Initia _ city Last Name O00 State Choose State Save Cancel e Customer ID Enter the customer ID The customer ID must be unique e Salutation Enter the salutation if desired e g Mr Mrs Dr etc e First Name Enter the customers first name This field is not case s
188. ver Totals This report lists the totals of the transactions processed by each Server associated with your company s account for a specified date and time range and or a specified Server see page 171 e Unadjusted Tip This report lists all transactions in which the server has not applied a tip see page 173 162 Discount Tip Simple Explanation This report is a list of transactions showing the total tip amount minus any discount tip taken before paying the server This report will only be accessible if there are POS Devices associated with your company s account 1 Move your mouse pointer over the word Reports A menu will appear Click the words Discount Tip The Discount Tip report window will appear Transaction Processing Reports Recurring Billing Transaction Search Transaction Detail Open Batch Summary Reprint Receipt Unsettled Transactions Pre Settlement Site Term Summary Discount Tip IRS Tip Open Tab Server Details Server Totals Unadjusted Tip 2 The Discount Tip window allows you to enter search criteria into one or more of the following fields e Start Date Time Use this field in combination with the End Date field if you want to search for transactions within a date range Enter the beginning date in mm dd yyyy format IPCharge will automatically insert the forward slashes where needed Example For August 15 1967 you would enter 08151967 Enter the starting time in hh mm ss AM
189. w to the right of the drop down box The following sections explain each of the types of Payment Acceptance Levels 140 AVS Acceptance Levels WARNING These settings only apply to merchants who process MOTO and eCommerce Pre Auth transactions These settings do not apply to Sale transactions for any company type You can always refer to IPCharge s transaction results to view the Response Text for that transaction which includes the AVS response You can still make a business decision on whether you want to manually Void the transaction Simple Explanation The AVS Acceptance Level window allows you to set up AVS address verification service filtering for your credit card processing account If you manually enter a credit card s information during a Pre Auth AVS helps to reduce fraudulent Pre Auths by comparing that information to what is on record for that credit card If you put a check next to an AVS response IPCharge will allow a transaction to be processed if the Pre Auth returns that AVS response Otherwise that Pre Auth will automatically be declined Note If necessary you may put a check next to multiple options Note Duplicate checking takes place prior to CVV2 checking and CVV2 checking takes place prior to AVS checking Example If a Pre Auth does not meet the duplicate settings you have defined then the transaction never advances to the point of having the CVV2 settings checked What is AVS Addre
190. will automatically insert the colons where needed Transaction Search Start Date mmidd 1062008 4 12 00 00 AM End Date trmyddyyyy 1076 2008 v f1 59 593 PM Card Type allcards o Transaction Type all Transactions Cardholder Name fs Transaction ID Card Number Last 4 Digits PO Invoice Number Amount User ID Max Records to Return 50 X Partial name is ok Card Type Select an option from this drop down box if you want to search for transactions processed using a certain card type Transaction Type Select an option from this drop down box if you want to search for a certain type of transaction Cardholder Name Use this field if you want to search for transactions processed using a certain cardholder name It is not necessary to type in the person s full name 70 e Transaction ID Use this field to search for transactions with a certain Transaction ID e Card Number Last 4 Digits Use this field to search for transactions by card number using the last four digits of the card number e Invoice Number Use this field to search for transactions processed using a specific invoice number e Amount Use this field to search for transactions processed for a specific dollar amount Enter the dollar amount of the transaction immediately followed by the cents amount of the transaction Do not enter a dollar symbol or a decimal point a period Examples Enter 425

IP Charge Manual - BBL Systems, Inc.

Contents

Download Pdf Manuals

Related Search

Related Contents