Change Pro User Manual
Contents
1. Upward Lobbying Workshop ___ NETWORKS FOOLS Scroll Button s View hidden text These buttons become active when the feedback exceeds the size of the Multi display panel Tactics Panel Displays list of Tactics available To read a Tactic s description in the Multi display panel Point cursor on Tactic name To implement a Tactic First select the Tactic by clicking on its name Then Click on Do it button Network Panel Display Formal amp informal networks identified during the mission To select a particular network click on its name and the network members will appear in blue To de select a network click again on the network s name Tool Panel Display Simulation Tools Action Select Tool Action Button Implement Tactic Change Pro User Manual Page 7 4 Description of the Tactics Complete Overview amp Detailed Descriptions Note The tactics that allow you to select specific manager s are identified by an asterisk Activating HO networks Use your contacts at Head Office to increase corporate pressure on the division to implement Six Sigma immediately 4 days Background Information Talk to someone you know in the division to get some background information on 4 top managers of your choice 1 day Benchmarking Visit Select three managers that you would like to send on a three day benchmarking visit and approach the CEO to get his approval If the CEO accepts2. and Global Score based on the distribution of interest among the various members of the team Print Score Gain direct access to a print version of the current SCORE requires live connection to a local or network printer Quit Use this button to leave and close the simulation Please be aware that once you ve quit the simulation you will not be able to go back a version with a default safe function is under way Change Pro User Manual Page 6 Time Display Days Left or Days Used To modify display click on box People Panel Display Name Position Current level of interest Action i Picture Background Information Evolution of interest Action Tactic Select Manager Color conveys a variety of messages A Review Review feedback from past actions Select 3 managers that you would like to send on a 3 day benchmarking visit and approach the CEO to get his approval If the CEO accepts he will talk to the 3 managers You will then train them and help them organise the visits 4 days Multi display Display Options 1 Description of Tactic Logic requirements timing 2 Tactic Feedback Activating HO networks Background Information CEO Memo Ww Committees Customer Survey Dectee Employee Survey Exec Committee Meeting External Speaker Hire Experts Informal Networks Mass Communication Meeting Pilot Project Seek Advice Send A to see B Top Mgmt Meeting Training Programme
3. Exec Committee Meeting External Speaker Hire Experts Informal Networks Mass Communication Meeting Pilot Project Seek Advice Send A to see B Top Mgmt Meeting Training Programme Upward Lobbying Workshop Change Pro User Manual Page 4 To select a tactic click on its display in the panel e g External Speaker the simulation will emboss the particular display and will provide a short description of the tactic s nature and time requirement in the bottom center of the simulation screen see CPS navigation map for details To select a particular manager or a group of managers please click on the specific personal displays you will recognize that the activated fields change color To close the loop please click on Do it at the bottom right of the simulation screen An immediate narrative feedback will be available in the multi display panel located at the bottom center of the screen and personal impacts will be displayed in the progress bar of the relevant top manager s see also below measuring your progress Note When the feedback length exceeds the size of the feedback box the scroll buttons located to the right of the multi display panel get activated to allow you to scroll up and down within the panel The Networks The Networks button in the right navigation panel TACTICS provides access to information on the formal and informal networks operating within the company New Product Introduc
4. speaker that has been recommended to you 2 days Hire Experts Recruit externally two managers that have extensive experience with Six Sigma implementation 5 days Informal Networks By observing and discretely asking around develop an understanding of the informal networks within the division including who lunches with whom who goes to the gym together etc 5 days Note If conducted during your first month these 5 days of observation will be spread through the month so that the networks will become available only at the end of this first month Change Pro User Manual Page 8 Mass Communication This tactic can be implemented through five types of media Note The tactic must first be implemented in order to be able to select a medium This initial step does not consume any time Company Newsletter With the help of the Quarterly Corporate Newsletter s editorial staff you prepare an article on a subject of your choice related to Six Sigma at the company and elsewhere The newsletter would appear at the end of weeks 6 and 18 and your article must be in at least ten days before the issue comes out 2 days Brochure Work with internal and external professionals to develop a brochure on a Subject of your choice 3 days Note due to the cost of developing such brochures a maximum of 3 brochures can be developed during the project Email Send an email to all the top managers 1 day Intran
5. The Change Pro Simulation Abridged User Manual 1 WELCOME Diving into the Simulation 2 Context Tactics Networks amp Tools 3 The Change Pro Landscape navigation reference sheet 4 Description of the tactics available 5 About The Change Pro Simulation Getting Started Days Left 120 NETWORKS TOOLS Change Pro User Manual 2006 Learning Ways Pte Ltd 1 WELCOME Diving into the Simulation Congratulations You have been selected to be part of a small team of internal consultants sent by Head Office into a major division of our organization to help them implement Six Sigma the latest major change initiative the Executive Committee just approved You will be given 6 months 120 working days to ensure a smooth change and implementation process any really any supporter counts Further details required for an immediate start are enclosed below Division CEOs such as Martin Loder who report to Group Vice Presidents have all been informed of the Group s decision although it is probably fair to say they were not actively consulted beforehand I am certain I can count on your support and hope you will enjoy the process Best wishes of success Martin Heldback Group Chief Quality Officer Change Pro User Manual Page 2 2 Context Tactics Networks amp Tools The Context As mentioned in the letter above you will be challenged to introduce an innovation Six Sigma see detail
6. derstanding Organizational Dynamics of IT Enabled Change A Multimedia Simulation Approach by Jean Frangois Manzoni and Albert A Angehrn Journal of Management Information Systems Vol 14 No 3 pp 109 140 Development of The Change Pro Simulation also benefited from the helpful comments and feedback of Professors Charles Galunic Martin Gargiulo Jens F Meyer and John Weeks INSEAD Professor David Krackhardt Carnegie Mellon Professor John van Maanen MIT and Professor Bettina Buchel IMD The Change Pro Simulation is a registered trademark of Learning Ways Pte Ltd Copyright 2006 Learning Ways Pte Ltd All rights reserved Change Pro User Manual Page 11
7. et Site Work with internal and external professionals to develop an intranet site on Six Sigma its characteristics its benefits for the company the implementation timetable and some FAQs and forums 3 days Intranet Update Oversee the updating of the web site including participation in forums updating of answers to the FAQs and adding topical materials as it becomes available 2 days Note This medium can only be selected after the Intranet Site has been created Meeting Set up and conduct a meeting with any member of top management 1 day Pilot Project Try to convince a manager to sponsor a pilot project in his her department Results will be available in four weeks 3 days unless you choose to spend another two days helping select train and orient team members in which case results will be available in two weeks Seek Advice Organize a Meeting to ask for the help or advice of any member of top management 1 day except for CEO 2 days Send A see B Ask a manager of your choice A to lobby another manager of your choice B and advocate the adoption of Six Sigma 1 day except if A is the CEO 2 days Note You must first select two managers and implement the tactic You will be given the opportunity to specify the identity of A and B after implementing the tactic Top Management Meeting Solicit the help of the Quality Manager and the CEO s EA to organize a special two h
8. he will talk to the three managers You will then train them and help them organize the visits 4 days including meeting with the CEO CEO Memo Try to convince the CEO to senda strong memo to the top management group in support of Six Sigma highlighting his commitment to the project and the likely benefit for everyone 4 days including the meeting with the CEO Committees Ask the Executive Assistant of the CEO to give you the composition of the three project teams currently in operation 1 day Customer Survey Ask the CEO and VP S amp M for the authorization to design and send a survey assessing customers perception of the company s performance on several dimensions Results of the survey will be available immediately 3 days Decree Try to convince the CEO to issue a clear instruction directing all vice presidents and managers to start implementing Six Sigma immediately 6 days including meetings with the CEO Employee Survey Prepare and administer a questionnaire for all members of top management to assess their views toward Six Sigma and the change process 3 days Executive Committee Meeting Get on the agenda of one monthly Executive Committee meeting to discuss the project and your progress These meetings attended by CEO EA and Vice Presidents are scheduled for days 15 35 55 75 95 and 115 3 days External Speaker Invite top managers to attend a two hour speech by an external
9. hniques To compare it to other forms of performance improvement programs Six Sigma could be described a cross between hard core Total Quality Management Customer Orientation and Process Management The Tactics Managers adopt the innovation in this case Six Sigma when they reach 100 interest Before they do so they will go through an awareness development phase 0 20 an interest building phase 25 45 and an evaluation phase 50 95 To help the managers go through these stages you will be able to draw on a series of organizational development tactics see list to the right see detailed description of each tactic in the Appendix As displayed you will be able to choose among many different tactics to meet your goal In some cases you may gather information on the managers for example who joins whom to go the Gym etc In other cases you may take direct action to try to convince one or more managers and thus influence his her their willingness to adopt Six Sigma To activate the Tactic panel click on TACTICS default view which calls up the full list To activate a particular tactic simply go through the following steps e Selection of Tactic e When appropriate for this tactic selection of the manager s whom you want to involve in the tactic e Implementation Activating HO networks Background Information Benchmarking Visit CEO Memo Committees Customer Survey Decree Employee Survey
10. our top management meeting on Six Sigma All twenty four top managers would be invited 4 days Training Program Convince four top managers of your choice to register for a one week training program on Six Sigma 2 days following a 4 day one time set up cost to design the program Change Pro User Manual Page 9 Upward Lobbying Work behind the scene with a group of managers eager to bring about change in the division At your suggestion they meet the CEO to ask for more explicit support for Six Sigma from the executive committee 6 days Note the managers in this group all report to vice presidents Workshop Organize a one day workshop featuring a mix of internal and external speakers You spend time briefing each of them and coordinating their interventions You ask the CEO to sign the invitation to the workshop sent to all top managers 4 days To share your comments with us or to inquire about how you can license The Change Pro Simulation contact us by e mail at sales learning ways com Change Pro User Manual Page 10 5 About The Change Pro Simulation Acknowledgements The Change Pro Simulation is based on the content expertise of Professor Jean Frangois Manzoni currently Professor of Leadership and Organizational Development at IMD Lausanne Switzerland It builds on a concept initially developed by Janet P Near in her Organizational Change Game and on ideas discussed in Un
11. s below into the subsidiary of a globally operating manufacturing corporation Your mission as formulated by Headquarters is to spend the next 6 months trying to convince the subsidiary s top management team 24 members see below Figure 1 to adopt Six Sigma In practice however the change effort could have involved the introduction of an ERP of some quality program or of a new set of Corporate Values The important point is that this is not a trivial change it will have an impact on managers lives Time is of the essence you have six months to convince this top management team The division s top management team consists of 24 managers including the CEO and his Executive Assistant Members of the Executive Committee are presented below Figure 1 Overview of the Change Pro Organization Change Pro User Manual Page 3 During the simulation you will be able to call up pictures indications on personal profiles and an expanded view on clues on where each manager stands in his or her adoption process To do so activate the i field in the upper right corner of each member of the management team a pop up window will appear and display available information see below and also details in the CPS navigation map at the end Six Sigma At its most basic Six Sigma is a comprehensive system aimed at improving processes by reducing their variability through the disciplined use of a variety of analytical tools and tec
12. tion As in real life obtaining this type of information committee will consume some time Details of each network are displayed once you activate the particular view please click on ERP Introduction committee ips display panel NETWORKS network of interest and review the network details in the simulation s Lunch 2 main screen members of the same network are displayed in the same particular color The Tools TACTICS NETWORKS Below TACTICS and NETWORKS you can gain access to a number of functionalities that will help you during this project To access these functionalities please activate the TOOLS panel by clicking on the display About Change Pro History e About Change Pro Key Learning Points Find Copyright Information Save Results e History S Review past decisions and impacts To go back click OK te Quit Change Pro User Manual Page 5 Key learning points Write some of the insights you may have had during the simulation what works what don t To go back click Main Panel Save Results Save your results in a file that will be used during the debriefing Select your TeamID write down the filename and click OK Score Gain access to an overall performance overview of your team Detailed indications are given on Days used so far Days left Adopters total number of adopters at current stage Global Awareness average interest among the members of the top management team
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