The PCMCIA High Speed FaxModem Owner
Contents
1. If you typed a command but did not receive an OK re sponse from your modem the E0 and Q1 commands may be in effect disabling echo and responses Verify this with the amp V command To enable echo and re sponses type ATE1Q0 and press Enter The modem speaker volume is too low or too high Your modem has a small speaker on board that gives you audible feedback of dial tones and remote connec tion signals handshaking This is not the same as the speaker that you may have connected to your sound card If the software allows you to control the volume make sure the speaker is enabled and set to a comfortable volume Troubleshooting 21 Problem Solution Problem Solution If the software does not have speaker settings add one of the AT commands listed below to the initialization string L1 for low volume L2 for medium volume L3 for highest volume MO to turn the speaker off entirely For example if you want the volume low and the soft ware uses the initialization string amp F change it to AT amp F 11 The modem does not automatically dial a call when you send a Dial command Make sure the modem speaker is turned on in your soft ware so that you can hear dialing sounds Also make sure that the phone line is plugged in Make sure that you are dialing a valid phone number in cluding any required dial prefixes If you are using tone dialing on a line that requires pulse dialing2. Installing your PCI Faxmodem 5 e Click the My Computer icon on your desktop then double click the icon for your CD ROM drive e Ifthe installation program doesn t start up immediately double click launch exe When the installation interface appears click the Install Drivers button and then the PCI Drivers button For Windows NT you will also see the following dialog box Make sure that the Install new modem driver and components option button is selected and click Next Select Components x Once you have selected an option press the Next button The installation program will run and automatically copy driver files to your hard drive Click Finish if you are prompted to do so Windows 95 98 Me 2000 Users Follow the instructions for Installing the Faxmodem Card on page 7 Windows NT 4 0 Users Please go to Completing the Installation on page 9 PCI Modem Installation Guide Installing the Faxmodem Card Follow the steps below to install your faxmodem card Note If your computer has an existing modem we recommend that you first uninstall the modem drivers Please refer to Appendix A on page 29 1 Before you start the hardware installation close all running programs and shut down Windows if you have not already done so Then turn your computer off and unplug it Don t plug it back in or turn it on until you complete the faxmodem hardware installation 2 Take the cover off your computer
3. between the computer and the faxmodem take place at this higher speed independent of the modem to modem speed If there is a section of your software called Terminal Settings make sure that Hardware Flow Control RTS CTS is ON or YES Set auto baud detect to OFF or NO If your fax software gives you the option of selecting Class 1 or Class 2 fax drivers select Class 1 Finally some programs ask Send init if CD high which you should set to YES Otherwise the faxmodem may not receive the proper ini tialization string Initialization Strings and AT Commands An initialization string is a group of AT command settings that is sent to the faxmodem as soon as you start up the software The software determines which commands should be included in the initialization string based on the device you select during installation The com mands remain in effect throughout the communications session un less the software sends other commands to override them The software uses other AT command strings for all commands sent to the modem This is transparent to you the software does this in the background without you being aware of it It is sometimes necessary however to add other AT commands to initialization strings You can find a table of AT commands on the World Wide Web at www modems com Click Reference and then on AT Command Sets 14 PCI Modem Installation Guide If your software suggests an initialization string
4. for this modem you should use it If your software does not list this modem and no initiali zation string is suggested use the following AT amp F Your telephone service may include Call Waiting that you can tempo rarily suspend by using your phone to dial a special code For ex ample in the U S you can disable call waiting by adding 70 to your dialing prefix please check with your local phone company for the correct code for your area You can include that code followed by a comma in the dial string or dial prefix in your software If your software does not handle AT commands automatically it should provide a place to enter AT commands in its setup menus However in some cases you may need to enter AT commands di rectly to the faxmodem You must do so from a data program s ter minal mode Refer to the Troubleshooting section for more tips about AT com mands Using Terminal Mode to Enter AT Commands Start your data communications program Change to terminal mode also called command local direct or dumb mode Check your software documentation for additional in structions Type AT plus the command you need and press Enter You will see an OK response When you finish you can return to the data communications pro gram s standard user interface See the software program s docu mentation if you need help To return to the factory default settings for the modem in terminal mode type AT amp F and pres
5. s CD now You should not install the drivers again but you should install any application software you like If you have a V 92 modem after you ve installed the CD software you should read the Important Information for Owners of V 92 Modems section of this manual on page 11 If you don t have a V 92 modem you re done Enjoy your modem 10 PCI Modem Installation Guide Important Information for Owners of V 92 Modems With V 92 as with the earlier V 90 standard your connection speed depends on your phone line and your Internet Service Provider ISP To enhance compatibility this modem automatically detects whether to use V 92 V 90 or a Slower mode when it connects to your ISP Your V 92 modem includes the following capabilities e QuickConnect A V 92 modem remembers the line conditions of the last number called and uses this information to try to reduce connection times Modem on Hold You have the option of receiving voice calls while online You can answer the call and put your Internet session on hold if your ISP supports this capability and you have Call Waiting service com patible with the modem e Faster Upload Speeds Upload speeds may be increased from 33 6K bps to a maximum of 48K bps Actual rates vary depending on line conditions e 44 Data Compression The V 44 standard lets you browse the Web and transfer data at higher speeds To make the most of your V 92 modem follow these steps 1 Cont
6. to be connected to the telephone network or premises wiring using compatible modular plugs and cabling which comply with the requirements of FCC Part 68 rules The Ringer Equivalence Number or REN is used to determine the number of devices which may be connected to the telephone line An excessive REN may cause the equipment to not ring in response to an incoming call In most areas the sum of the RENs of all equipment on a line should not exceed five 5 0 In the unlikely event that this equipment causes harm to the telephone net work the telephone company can temporarily disconnect your service The telephone company will try to warn you in advance of any such disconnec tion but if advance notice isn t practical it may disconnect the service first and notify you as soon as possible afterwards In the event such a discon nection is deemed necessary you will be advised of your right to file a com plaint with the FCC From time to time the telephone company may make changes in its facili ties equipment or operations which could affect the operation of this equipment If this occurs the telephone company is required to provide you with advance notice so you can make the modifications necessary to obtain uninterrupted service There are no user serviceable components within this equipment It shall be unlawful for any person within the United States to use a com puter or other electronic device to send any message via a telep
7. America Online AOL or CompuServe or an Inter net Service Provider ISP The best place to start is the CD included with your modem package which contains Internet and online serv ices for you to try Online services provide installation software that makes signing up almost automatic ISPs typically supply or suggest the browser soft ware needed to access their service They also provide additional in structions and software for setting up your account Note You may need to redirect your application software to recog nize your new modem refer to the Troubleshooting section page 16 if you need assistance Communication Setup Options If you run into configuration difficulties with your communication soft ware it may be helpful to read the following section In setting up some older software programs you may be asked to enter certain information Most programs have default settings that are correct for use with this modem and there is no need to change them However you should be aware of the following items Communicating with your Faxmodem 13 If you are asked to select the modem type from a menu and you don t see this modem listed by name select the most descriptive name such as V 92 modem 56K modem or generic Class 1 Mo dem In the dialing directory set all entries to the highest possible baud rate if your software and serial port support these speeds do not go over 115 200 bps All communications
8. Note If you no longer want your older modem in your computer you should remove it now First unplug any phone cords connected to the card One cord is the con nection to your telephone You can reuse this cord with your new faxmodem The other cord is the connection to your telephone line at a wall jack It is a good idea to re place this cable with the one that came with your new faxmo dem Then remove the screw that is holding the modem card in place and slide it out 3 On the rear of the computer unscrew and remove the metal cover plate that lines up with a free PCI slot ZN CAUTION ZN 2 2 Do not handle any internal modem when the phone line is plugged into it The voltage present when the line is ringing is poten tially harmful Installing your PCI Faxmodem 7 Electrostatic Discharge Protection Static electricity can damage modem compo CAUTION nents or your computer Before removing the modem from its antistatic bag touch the com puter s metal chassis to statically discharge your self 4 Remove your new faxmodem from its antistatic bag and record its serial number in the table on page 35 of this manual 5 Slide the faxmodem card firmly into the free PCI slot See the following illustration __ PCI slot 16 bit ypical cover ISA slots plate Be sure that the back end of the card smaller gold finger area is properly seated into the connector If you have
9. PCI Modem User Guide NOTICE This document contains proprietary information protected by copyright and this User s Manual and all the accompanying hardware software and documentation are copyrighted All rights are reserved No part of this document may be photocopied or reproduced by mechanical electronic or other means in any form The manufacturer does not warrant that the hardware will work properly in all environments and applications and makes no warranty and representa tion either implied or expressed with respect to the quality performance merchantability or fitness for a particular purpose of the software or docu mentation The manufacturer reserves the right to make changes to the hardware and User s Manual content without obligation to notify any person or organization of the revision or change All brand and product names are the trademarks of their respective owners Copyright 2001 All rights reserved Contents INTRODUCTION 4 WHAT YOU NEED TO USE YOUR 4 INSTALLING YOUR PCI 5 WINDOWS 95 98 2000 4 44 224 4 5 WINDOWS NT 4 05 een nennen 5 INSTALLING THE DRIVERS 4 5 INSTALLING THE FAXMODEM CARD 7 COMPLETING THE INSTALLATION 9 INFORMATION FOR OWNERS OF 92 MODEMS re
10. Service you will need the information below Faxmodem Model located on the box Serial Number located on the bracket or on the board COM Port Date of Purchase Store or Dealer Appendix C Reference Information 35 0861 A 27189 2001
11. a tower or mini tower computer case with a vertical main board lay the computer down on its side so you can push straight down on the modem card to seat it firmly in its slot Be sure that the bracket is lined up properly then 8 PCI Modem Installation Guide 00 screw the bracket into the computer using the screw you removed earlier Replace the computer cover Connect the telephone cord Plug one end of the phone cord into the jack LINE marked LINE Plug the other end into a 5 phone jack typically the wall jack where PHONE optional you would normally connect a phone ar Plug your phone into the PHONE jack if you want to use a phone on the same line Plug in your computer and turn it on Windows 95 98 Me 2000 Users As the Windows oper ating system starts up it will detect your new faxmodem Because the installation program has already provided your computer with the required files you will see Win dows report on its progress but it will not require any ac tion on your part You may see a dialog box that says Digital Signature Not Found You can safely ignore this message and click Yes Continue below with Completing the Installation Windows NT 4 0 Users Please go to Installing the Drivers on page 5 Completing the Installation Turn your computer back on and perform the following steps 1 Open Control Panel and double click the Modems or Phone and Modems icon Click the entry for y
12. act your ISP and get the phone number of a V 92 connec tion to the ISP 2 Check our web site for news of any V 92 updates If an update is available follow the directions below for upgrading your modem Note If you want to manually change the way your modem con nects please consult the AT command tables beginning on page 24 in the Troubleshooting section Important Information for Owners of V 92 Modems 11 Firmware Upgrades Your modem s software or firmware can be easily upgraded This is useful for code updates and feature enhancements To upgrade your modem s firmware you simply download the new firmware files from our Web site and then run a program we provide Before calling your first V 92 site we strongly suggest that you download the latest firmware We also suggest that you register your modem with us so that we can notify you via e mail when new firmware releases are available 12 PCI Modem Installation Guide Communicating with your Faxmodem The faxing and communications software that came with your fax modem sets itself up automatically and takes care of sending any necessary commands to the modem You should read this section however if you want to learn some general facts about how software works with your faxmodem or if you intend to use your new modem with other software Accessing the Internet To access the Internet and the World Wide Web you need an online service such as
13. drive e Windows 95 98 Me 2000 or NT 4 0 operating system e A telephone jack to plug the modem into so the modem can dial out and receive calls e Screwdriver or tool to remove and replace your computer cover 4 PCI Modem Installation Guide Installing Your PCI Faxmodem Windows 95 98 Me 2000 We have streamlined the installation of your modem by providing an InstallShield program that you must run before you install your faxmodem card The InstallShield program installs driver files and sets up your com puter to recognize the new modem When you restart your computer after installing the modem your hard drive will already contain the files Windows needs to complete the installation Please continue with the Installing the Drivers section page 5 Windows NT 4 0 We have streamlined modem installation for Windows NT 4 0 com puters but the installation sequence is the opposite of other Win dows operating systems First you must install your new faxmodem card in your computer then run the InstallShield program To be gin please go to the Installing the Faxmodem Card section on page 7 Installing the Drivers 1 Your computer should be turned on Close any applica tions you have running Insert the CD ROM disc that came with your faxmodem into your CD ROM drive The CD ROM disc should auto matically start up in a few seconds and display an installa tion screen If the CD does not start automatically
14. duce semence 11 FIRMWARE UPGRADES uanuonsansonesosnuonennunnuunnununnsnnunnesosmsnnnunuunnnn 12 COMMUNICATING WITH YOUR FAXMODEM 13 ACCESSING THE INTERNET sscssessessessessenseesenseeteeeateateateates 13 COMMUNICATION SETUP OPTIONS 13 INITIALIZATION STRINGS AND 5 2 14 TROUBLESHOOTING 2 52 ss EEE 16 PLUG AND PLAY SETUP PROBLEMS WITH WINDOWS 16 OTHER TROUBLESHOOTING TIPS 19 APPENDIX A HOW TO UNINSTALL MODEM DRIVERS u ee ted ccna aaa 29 APPENDIX REGULATORY 31 APPENDIX REFERENCE INFORMATION 35 Introduction This Modem User Guide expands the Quick Start included with your faxmodem package and contains all the information you should need to use and troubleshoot your new modem The Table of Contents shows the various useful sections of this User Guide What You Need to Use Your Faxmodem Make sure that you have received the following items in addi tion to this manual PCI faxmodem e Phone cord e ACD ROM disc or floppy diskette containing installation soft ware modem drivers and communications software You also need the following e Computer with 16 megabytes of RAM 32 MB recommended and a hard drive with at least 5 MB available An available PCI slot e For software supplied on a CD ROM disc a CD
15. e changes properly If Windows finds your other serial port it may try to assign the port to 2 but won t be able to because your faxmodem is already using that system resource PCI Modem Installation Guide Other Troubleshooting Tips IMPORTANT If you need to reformat your hard drive or to reinstall Windows 95 98 Me 2000 you must physically remove your modem before doing so Install the drivers and then the modem as a new in stall following the instructions in this manual Problem Your system doesn t boot up or doesn t recognize your PCI Faxmodem or doesn t respond in Control Panel Modems Di agnostics Solution Your PCI Faxmodem is a BIOS and driver dependent device Sometimes the modem will be mistakenly as signed to an IRQ Interrupt Request already in use by another device If you install the modem in a different slot in your com puter this may solve the problem You should also check your computer for an available IRQ if you have other devices connected to your com puter Go to Settings Control Panel System De vice Manager Highlight Computer press Properties and check for an available IRQ Any IRQ from 0 to 15 which does not already have a device assigned to it is available for use Win95B Win98 WinMe and Win2000 Users When PCI bus IRQ steering is enabled Windows will direct PCI bus IRQs to devices such as your modem Sometimes however the IRQ that Window
16. e comma or by se lecting it as a prefix in the software s dialing directory Depending on your service you may not be able to dis able Call Waiting for incoming calls If your incoming data calls are frequently disrupted by Call Waiting you should consider dropping the service or installing a sepa rate phone line without Call Waiting 26 PCI Modem Installation Guide Problem Solution Problem Solution Problem Solution Your modem does not make a connection If your modem places calls but never connects make sure you are dialing the right number and that the remote modem is turned on You receive bursts of errors occasionally but oth erwise data quality is good The connection may have been established on poor quality or noisy telephone lines Hang up and place the call again to try to obtain a better connection Someone may be picking up an extension connected to the line that your modem is using If your modem is sharing a telephone line with other telephones inform the other users when you will be making a data call or install a separate line dedicated to data calls Your telephone line may have a Call Waiting feature and a call is being received See the Call Waiting discussion above Random errors occur or data is missing in transmit ted data Use the MNP or V 42 protocol if the remote modem sup ports one of these protocols See the table on page 25 for more information Selec
17. e mother board Windows may reinstall it the next time you start up Consult your computer s documentation or call your computer s manufacturer to get instructions on how to disable the built in modem The software cannot find the modem and the modem does not respond to AT commands The following comment applies to many other problems as well The most common error with modems is that the com munications software is not configured for the same COM port as the modem Check which COM port the 20 PCI Modem Installation Guide Problem Solution Problem Solution modem is using Make sure that the software s COM port setting matches the modem s COM port setting Another problem is that COM port resources may be in use by another device Make sure that the COM port re sources used by the modem are not being used by any other device such as a soundcard You type an AT command line in a terminal applica tion and press Enter but your modem fails to exe cute the command line Or there was no response af ter executing a command Be sure you type AT at the beginning of the command line Make sure the communications software is configured for the same COM port as your modem Be sure your modem is not in data mode when you type the command Use the escape character sequence to switch to terminal mode The default escape sequence is to wait at least one second type and wait another second or more
18. erly Recheck the initialization string and dial string specified in your software manual Memory resident programs can cause a variety of prob lems Try starting up your computer without them Pro grams that can cause problems include antivirus pro grams and screen savers 28 PCI Modem Installation Guide Appendix A How To Uninstall Modem Drivers The following instructions should work for your new PCI faxmodem as well as older PCI modems If not please refer to your original mo dem manufacturer s documentation for removal instructions If your computer has a modem you may choose to keep it or to re move it We recommend that you remove it Removing your old mo dem ensures that your computer will have enough resources to run your new modem without conflicts with other devices You may want to keep your old modem however if you have two telephone lines and want to keep your fax program running on one line while you access the Internet on the other Another reason to keep your old modem would be that you anticipate being able to use teaming or bonding software to use two modems and two phone lines for faster Internet access Follow these steps to uninstall your modem drivers Windows 95 98 Me 2000 Users First run the Itremove program Click Start Run type Itre move exe and press Enter or click OK Then perform the following Click Start Settings Control Panel and then double click the Mode
19. hone fac simile unless such message clearly contains in a margin at the top or bot tom of each transmitted page or on the first page of the transmission the date and time it is sent and an identification of the business other entity or individual sending the message and the telephone number of the sending machine or of such business other entity or individual The telephone Appendix B Regulatory Information 31 number provided may not be a 900 number or any other number for which charges exceed local or long distance transmission charges Telephone facsimile machines manufactured on and after December 20 1992 must clearly mark such identifying information on each transmitted message Facsimile modem boards manufactured on and after December 13 1995 must comply with the requirements of this section This equipment cannot be used on public coin phone service provided by the telephone company Connection to Party Line Service is subject to state tariffs Contact your state public utility commission public service commis sion or corporation commission for more information FCC Part 15 Emissions Statement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency and if not i
20. ion Before installing the equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of concern The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be coordinated by a representative designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunica tions company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground con nections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particu larly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate Notice The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 Addit
21. ional Test Information This equipment has been tested to the requirements of TBR 21 January 1998 revision Appendix B Regulatory Information 33 4 Austria Belgium Denmark Finland France Germany Greece Ireland Italy Luxembourg Netherlands Portugal Spain Sweden UK Note EU member states with restrictive use for this device are indicated by an asterisk in the table above This device is also authorized for use all EFTA member states Switzerland Iceland Liechtenstein Norway Important Notice for Users in France This product should only be used on France Telecom FT phone lines where current limiting is not required This is approximately 78 of all FT phone lines Declaration of Conformity The manufacturer declares under sole responsibility that this equipment is compliant to Directive 1999 5 EC R amp TTE Directive via the following Directives Standards Test Reports Issued 73 23 EEC Low Voltage EN 60950 electrical safety 89 336 EEC EMCEN 50082 1 EMC immunity 89 336 EEC EMCEN 55022 EMC emissions The product is CE marked Electrostatic Discharge ESD Statement This unit may require resetting after severe ESD event 34 PCI Modem Installation Guide Appendix C Reference Information We recommend that you take a few moments to fill in the following information for your future reference In the event you need to call Technical Support or Customer
22. ms icon Highlight the entry for the modem you want to uninstall by clicking on it and click the Remove button Click OK to confirm Turn to page 7 for instructions on how to physically remove your mo dem hardware Appendix A How To Uninstall Modem Drivers 29 Windows NT Users Windows NT 4 0 s CD InstallShield program includes a modem removal option Insert the CD click My Computer on your desktop then double click the icon for your CD ROM drive If the installation program doesn t start immediately double click launch exe When the installation interface appears click the PCI Drivers button to display the following dialog box Select Components x Once you have selected an option press the Next button lt Back Cancel Select the option button for Remove existing modem driver and components click Next and follow the prompts Turn to page 7 for instructions on how to physically remove your modem hardware 30 PCI Modem Installation Guide Appendix B Regulatory Information FCC Part 68 Statement This equipment complies with Part 68 ofthe FCC rules The unit bears a la bel which contains the FCC registration number and Ringer Equivalence Number REN If requested this information must be provided to the tele phone company This equipment uses the following standard jack types for network connec tion RJ11C This equipment contains an FCC compliant modular jack It is designed
23. nstalled and used in accordance with the in structions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particu lar installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Industry Canada Emissions Statement This Class B digital apparatus meets all requirements of the Canadian In terference Causing Equipment Regulations Cet appareil num rique de la classe B respecte toutes les exigences du Reglement sur le mat riel brouilleur du Canada 32 PCI Modem Installation Guide Industry Canada CS03 Statement Notice The Industry Canada label identifies certified equipment This certi fication means that the equipment meets telecommunications network pro tective operational and safety requirements as prescribed in the appropri ate Terminal Equipment Technical Requirements document s The De partment does not guarantee the equipment will operate to the user s sat isfact
24. our new modem and then click the Properties button Set the Maximum speed to the highest speed available probably 115 200 This sets the speed at which the Installing your PCI Faxmodem computer communicates internally with the faxmodem 2 Click the Diagnostics tab Highlight the port next to the entry for your new faxmodem and click More info or Query Modem Note the Port and Interrupt entries under Port Informa tion and write the information in the Reference Informa tion table on page 35 This step tests the modem by querying it with AT com mands A list of responses means that your new modem is properly connected IMPORTANT If you already have a modem installed in your com puter you ll need to redirect your application software so that it rec ognizes your new modem Please turn to page 16 for instructions Otherwise continue with Installing the Communications Software below If you determine that your faxmodem is not working first try turning off your computer and restarting it Sometimes this will help Windows identify and activate the correct drivers If restarting your computer doesn t work please consult the Troubleshooting section on page 16 Installing the Communications Software The modem s CD describes the communications software package and online service included with your modem and provides easy point and click installation If necessary consult the CD s online help Please run the modem
25. ports Check your computer s documentation to see if you have to reset the computer s jumpers or switches instead 3 Write down and save the new COM port setting and exit Setup 4 The BIOS automatically reboots your computer 5 Choose Control Panel from the Settings command in the Start menu 6 Double click the System icon Troubleshooting 17 10 11 12 13 14 15 16 Click the Device Manager tab Find the Ports COM amp LPT device and click the sign This expands the device list under Ports Select Communications Port COM2 Click the Remove button in the Device Manager window This removes the de vice currently assigned to COM2 When Windows displays the Confirm Device Removal warning click OK Double click Modem in the Device Manager window Double click the Faxmodem icon for your model Click the Resources tab Uncheck the Use automatic settings checkbox Scroll through the Basic configuration options until you find the one that displays the Input Output Range 02F8 02FF This is COM2 The Conflicting device list box should say No con flicts If there are conflicts call Tech Support If there are no conflicts close the Modem Properties window System Properties window and Control Panel window by clicking OK for each Shut down your computer turn off the power and restart it Going through this power cycle can be important Merely restarting Windows may not allow the BIOS to register th
26. rced protocol It will try to connect at the fastest speed available within the forced protocol There are other configurations that can be forced as well If you need to select a particular configuration use the AT command strings shown below You can always return to the modem s default configu ration by typing AT amp F and pressing the Enter key Remember that if you do this the modem will not have received the commands in your software s initialization string as it normally would Using the ATZ command overcomes this problem if you have saved all of your setup parameters in nonvolatile memory To save setup 24 PCI Modem Installation Guide parameters in nonvolatile memory in AT terminal mode Type AT followed by the parameter settings you desire followed by amp W and press Enter For example if you type AT amp C1 amp D2 amp W and press Enter the amp C1 and amp D2 parameter settings are stored To force Type command amp hit Enter MNP 5 MNP 4 operation AT LAPM only V 42 AT N4 MNP 4 only AT N5 C0 V 42bis data compression AT DCS 1 0 V 44 data compression only AT DCS 0 1 Auto answer 50 1 Problem Your V 92 modem does not connect reliably at V 92 Solution First be sure that you have the latest modem firmware downloaded from our Web site as discussed on page 11 Also make sure that your ISP offers V 92 at the number you are calling If you still have a V 92 problem you may want to modif
27. s Enter Communicating with your Faxmodem 15 Troubleshooting If your modem stops working please read this section carefully be fore calling Customer Support In addition your modem CD includes a list of Frequently Asked Questions FAQs Important If Your Computer Has Existing Modem You must redirect your application software so that it recognizes your new modem To do so follow these instructions Dial up Networking Users From your computer s desktop double click the My Computer icon and then the Dial up Networking icon Double click the Make New Connection icon select your new V 92 modem from the dropdown list and follow the prompts America Online Users From within AOL click the Setup button then click the Expert Setup button Select the Devices tab and double click the new V 92 modem you ve installed Click OK and then Close Plug and Play Setup Problems with Windows Under some circumstances the Plug and Play setup under Windows 95 98 Me 2000 may not resolve all installation problems The Win dows Help system has an excellent tool for thoroughly diagnosing and solving many problems 1 On your desktop double click the My Computer icon 2 Choose the Help Topics command in the Help menu Win dows displays the Windows Help dialog box 3 Select the Contents tab Note Windows Me and 2000 include a Help Search option which you can use instead search for hardware conflict for e
28. s assigns to your modem will conflict with the computer s BIOS To disable IRQ steering in computers running these operating systems from Control Panel go to System Device Manager System Devices PCI Bus IRQ Troubleshooting 19 Problem Solution Problem Solution Steering and click the option button to disable IRQ steering If the PCI modem you have just installed is listed highlight it and click Remove and then reboot your system If this doesn t disable the IRQ Holder for PCI Steering please contact Microsoft Technical Sup port Assigning an IRQ Only computers with an updated BIOS will be able to assign an available IRQ to the PCI slot on the motherboard Check your computer s docu mentation or the motherboard itself for the number of the PCI slot If you have a VIA Chip based motherboard Comput ers with this chipset particularly those running Windows 98 frequently have problems installing PCI modems unless the VIA IRQ Routing Miniport Driver is installed If your computer s user s manual doesn t tell you if your motherboard is VIA chipset based you need to look on the motherboard itself to check If you do have a VIA Chip based motherboard you can download VIA s IRQ Routing Miniport Driver from www via com tw support faq htm Your modem seems to install under Windows 95 98 Me 2000 or NT 4 0 but Windows cannot find it later If your computer has a built in modem on th
29. t a lower baud rate in your communications soft ware and place the call again If both modems are using the MNP or V 42 protocol the only way this can occur is if your modem and communi cations software are not using the appropriate flow con trol Configure your communications software for RTS CTS hardware flow control Your computer will now pause for the transmission to be stored Troubleshooting 27 Problem Solution Problem Solution Problem Solution Modem performance seems sluggish If you are connected to the Internet there may be a lot of traffic at the Web sites you are visiting Other possible causes are lack of sufficient memory in your computer 16 megabytes of RAM required or a slow processor you need a Pentium 133 or faster or equivalent Data appears garbled on the screen Your communications software character set up start bit data bits stop bits and parity bit does not match that of the remote system Check your settings against those used by the remote system and make sure they match Pay particular attention to the parity setting as this is the most common difference among systems You should normally use 8 data bits NO parity and 1 stop bit 8 NONE 1 or 8N1 Another common setting is 7 data bits EVEN parity and 1 stop bit 7 EVEN 1 or 7E1 You encounter communications problems with your modem Check that your communications software has been set up prop
30. ter face The modem drivers that were installed with your PCI faxmodem may have been updated and the new drivers may work better Visit www modems com for driver up dates Most telephony voice software has features that require your computer to have a soundcard and speakers plus a microphone for recording The modem can connect to some modems but not to others A remote modem does not respond because of the ex tended negotiation process by which modems determine the best common connection between them If this is the case you may have to disable part or all of the negotia tion process In the following table protocol means er ror correction and data compression Troubleshooting 23 To force different communication speeds Type these AT commands and press Enter Negotiate speed and protocol AT amp F default setting To force protocol AT N3 Dualmode V 90 or V 92 56000 bps AT MS V92 1 V92 only disable V 90 56000 bps AT MS V92 0 V 90 only disable V 92 56000 bps AT MS V90 0 Disable both 56K and autorate on V 34 33600 bps AT MS V34 1 V 34 33600 bps AT MS V34 0 V 32bis 14400 bps AT MS V32B 0 V 32 9600 bps AT MS V32 0 2400 bps AT MS V22B 0 1200 bps AT MS V22 0 Notes Some software allows these commands to be added to the list of dial prefixes or the initialization string When the protocol is forced the modem will not attempt to connect at other protocols if it cannot connect at the fo
31. the line may not be able to accept tone dialed calls Select Pulse dialing in your software or make sure software dialing prefix is ATDP for pulse dialing Make sure your communications software and modem are configured for the same COM port Make sure your modem has hung up from the previous call Select Hang Up in your software or type ATH in terminal mode Telephony voice features do not work or they work poorly The PCI faxmodem is designed to work with voice soft ware that is compatible with Windows TAPI Telephony Application Programming Interface or with software that uses 15 101 commands 15 101 commands some times called V commands Consult your voice soft 22 PCI Modem Installation Guide Problem Solution ware s documentation to determine whether it supports TAPI and or IS 101 Also be sure you are using the lat est 32 bit version of the software Another possible problem is that your computer does not have the latest version of Unimodem V a set of drivers required for TAPI applications The software that installs your faxmodem automatically installs the latest version of Unimodem V if it is needed You may have subse quently installed a communications package that auto matically installs an older version of Unimodem V If that is the case you can reinstall the newer version of Uni modem V from the CD Simply insert the CD ROM disc and rerun the PCI installation from the installation in
32. xample 16 PCI Modem Installation Guide 4 Click Troubleshooters For Windows 98 you will also have to click Windows 98 Troubleshooters Then click the hard ware conflict help entry 5 Follow the instructions for determining and resolving hard ware conflict This should solve your problem Remember to write down your COM port setting Return to page 9 to complete the installation If you still have problems it probably means that although you are running a version of Windows that supports Plug and Play you may have an older computer that is not completely compatible with this feature Try the steps in the next section Freeing up Resources in BIOS under Windows 95 98 Me 2000 This procedure is a little more difficult than the previous one but with the help of your computer s documentation you should be able to clear up any remaining problems 1 all running programs Shut down your computer and re start it Click Start and then Shut Down Shut down your computer completely Turn the power off wait about 5 sec onds and turn the power back on 2 As your computer goes through the startup process it should display a key or key combination that you can use to enter the BIOS Setup program Enter the BIOS Setup program and dis able COM2 Consult your computer s documentation if the procedure is not clear based on the on screen prompts Note Some computers may not use the BIOS settings to control the COM
33. y your Internet Connection string in Windows 95 98 Me 2000 Double click the My Computer icon on your Desktop and then double click Dial up Network ing Right click the existing Internet Connection that you wish to modify and select Properties Click General Configure Connection Advanced You can add initialization init strings on the line labeled Extra Settings Enter one of the init strings listed below Try these commands one at a time until you find the one that gives you the highest possible connection rate for your telephone line conditions Troubleshooting 25 Init String ATW2S7 150 MS V90 OR AT amp F MS V92 AT amp FS7 150 AT amp F amp C1 amp D2 NS A2 157 100 Problem Solution Definition 57 Sets wait time for remote carrier wait time can be 1 255 seconds amp F Sets factory defaults amp C1 DCD Data Carrier Detect follows the remote carrier signal amp D2 DTR Data Terminal Ready reacts with a disconnect sends OK re sponse and disables auto answer while DTR signal is OFF N5 MNP Error Correction Only A2 Maximum block size 192 characters Your modem disconnects while communicating with a remote system The remote system has hung up and you need to re connect The other most common sources of interrup tions are Call Waiting or someone picking up an exten sion phone If you have Call Waiting you can usually temporarily dis able it by including 70 including th
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