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1. Confirm that at least 90 minutes have passed since first powering up the 3G MicroCell Power cycle your 3G MicroCell Unplug the power adapter from the wall outlet wait 10 seconds then plug it back in Wait 30 minutes for 3G indicator to go solid green If power cycling doesn t resolve the problem see Option C on page 11 in the AT amp T 3G MicroCell User Manual for an alternative cabling configuration that may provide a solution If your 3G status indicator still fails to go solid green see the Troubleshooting section on page 14 in the AT amp T 3G MicroCell User Manual or contact AT amp T Customer Support at 1 800 331 0500 for assistance Step 4 Final Confirmation You will know that your 3G MicroCell service is up and running when the following occur e The 3G MicroCell unit displays a solid green 3G status e All AT amp T 3G devices on your Approved User List within range of the 3G MicroCell display AT amp T MicroCell You will also be receiving an email and or text message confirming your activation at the email address and or primary cell phone number that you entered during online activation Note Some mobile devices will display items differently Ti Power cycling your 3G handset turn off on may be required if AT amp T MicroCell or AT amp T M Cell does not Ip display on your 3G handset screen See FAQ 1 9 on page 9 for more information Congratulations You have successfully setup2. a Gateway or Modem b Wi Fi Router if you have one c 3G MicroCell Do this last connect one end of the AC Power Adapter to the port labeled Power on the 3G MicroCell and connect the other end to an AC outlet Advance to page 6 Option B High Speed Internet with Modem Attached to Computer AT amp T 3G MicroCell This end is attached O Port E amp _ Z to your computer pen For G Do NOT unplug m i i F l 0 7 N0 S A S i Ethernet Cable Included Power Ea E Connect AC power adapter last a Modem Note If you normally use a USB cable to connect to your modem and computer refer to Connect Your Devices with USB Cables on page 8 of the AT amp T 3G MicroCell User Manual for cabling alternatives FP Remove the sticker that covers the rear panel of your 3G MicroCell F To ensure success it is important to complete the steps below in order 1 Disconnect your current Ethernet cable from the modem and reconnect it to the black port labeled Computer on the 3G MicroCell 2 Take the yellow Ethernet cable that came with the 3G MicroCell and connect one end to the yellow port labeled Ethernet on the 3G MicroCell and the other end to the Ethernet port on your modem 3 First turn off power to your current internet equipment Wait 1 minute then turn on power to your Internet equipment in the following order a Modem b 3G MicroCell Do this las
3. and activated your 3G MicroCell What s Next You can visit the 3G MicroCell website at att com 3GMicroCell anytime for further troubleshooting and or service management topics including e Changing your address e Ordering another 3G MicroCell e Adjusting your setup configuration Important E911 Note The location address you provide in your online activation will be sent to local emergency responders and must be kept up to date if you move your device To update your location address information visit att com 3GMicroCell and select Manage your 3G MicroCell Things to Know F Power cycling the 3G MicroCell and or your 3G mobile handset can usually resolve minor connectivity issues Like many electronic devices your 3G MicroCell and your 3G phone handset may occasionally need to be rebooted to reestablish their connection to each other e Unplug the 3G MicroCell s power adapter from the wall outlet wait 10 seconds and plug it back into the wall outlet e Turn your 3G handset fully off and then turn it back on Follow the manufacturer s instructions for power cycling each 3G device on your Approved User List FP Calls transfer out but don t transfer in Calls seamlessly transfer from the 3G MicroCell to the strongest available AT amp T cell tower signal However calls initiated on the cell tower do not transfer to the 3G MicroCell Note With Unlimited MicroCell Calling calls that originate on the 3G
4. 00 331 0500 for assistance Let s get started Getting to Know Your 3G MicroCell BEE EPP eee a aag s aa Power Ethernet High Speed Internet Connection GPS Computer 3G External GPS Antenna Computer Ethernet Reset Power Visit att com 3GMicroCell on the web to learn how you and others can use your new 3G MicroCell TI p The site also contains up to date troubleshooting solutions and demos Step 1 Online Activation If you haven t already activated your 3G MicroCell when you purchased it you must do so now 1 Launch your web browser and visit att com 3GMicroCell 2 Locate the Activate my AT amp T 3G MicroCell area on the lower portion of the home page and click on the applicable link 3 When prompted enter your AT amp T Online Wireless Account user name and password If you don t have one follow the on screen instructions to create one 4 Follow the remaining on screen steps until you reach the confirmation screen Note As an added benefit when placing a 911 call while connected to your 3G MicroCell the full location address you provide in your online activation will be sent to local emergency responders A built in Global Positioning System GPS feature helps deliver this functionality Write down your 3G MicroCell s serial number as you will need it for online activation and for future reference Tip serat syn UOU OCU Step 2 Configuration
5. MicroCell and transfer to a nearby AT amp T cell tower continue on as unlimited Handsets may take some time to switch to the 3G MicroCell Your 3G handset may not immediately switch to your 3G MicroCell when you enter its coverage area Depending on the signal strength of the AT amp T cell tower the time for your handset to switch to the 3G MicroCell can vary It may take seconds or up to five minutes from the time you enter the 3G MicroCell coverage area F Connecting to the 3G MicroCell doesn t always mean unlimited calling You can purchase AT amp T Unlimited MicroCell Calling for an individual line or your whole account If you do not you will continue to use your existing wireless plan minutes The same is true for other 3G cell phone owners on your Approved User list they will continue to use their existing wireless plan minutes unless they also purchase Unlimited MicroCell Calling Frequently Asked Questions FAQs 1 3G MicroCell Setup 1 1 I completed online activation at the store when bought my 3G MicroCell Do I have to do it again No If you have previously completed online activation in the store you can skip Step 1 Online Activation 1 2 I ve completed online registration and connected my 3G MicroCell according to the instructions and waited 90 minutes but my 3G status indicator is still flashing and don t have 3G service What should I do Power cycle your 3G MicroCell Unplug the power adapter from the wal
6. and Powering Up How you configure your 3G MicroCell is dependent on what equipment you currently use to connect to the Internet e If you have either a gateway or a modem and Wi Fi router follow OPTION A on page 4 e If you only have a modem attached directly to your computer follow OPTION B on page 5 e Place your MicroCell within 3 feet of a window if possible Ti p e Make sure your MicroCell is at least 1 foot away from your gateway or modem and Wi Fi router e Refer to FAQ 1 4 on page 9 for additional details on product placement Option A High Speed Internet with Gateway or Modem and Wi Fi Router AT amp T 3G MicroCell Gateway or Wi Fi Router Ethernet Cable Included Open Ports 9 Power Connect AC power adapter last Note Since you have a gateway or Wi Fi router you will NOT need to plug anything into the black port labeled Computer on the 3G MicroCell FP Remove the sticker that covers the rear panel of your 3G MicroCell F To ensure success it is important to complete the steps below in order 1 Take the yellow Ethernet cable that came with the 3G MicroCell and connect one end to the yellow port labeled Ethernet on the 3G MicroCell 2 Connect the other end of the yellow Ethernet cable to any open Ethernet port on your gateway or Wi Fi router 3 First turn off power to your current internet equipment Wait 1 minute then turn on power to your Internet equipment in the following order
7. atat Apafi CISCO AT amp T 3G MicroCell Getting Started Guide Congratulations on the purchase of your new AT amp T 3G MicroCell The 3G MicroCell provides voice and data service to AT amp T 3G wireless phones and devices within your home or small business environment The 3G MicroCell is secure and can deliver maximum cellular signal strength within its coverage area it s like having your own mini cell tower in your home or office e Allow up to 2 hours to have your 3G MicroCell up and running Your part online activation and equipment setup takes 10 15 minutes The additional time is for system configuration and 3G service activation These tasks are handled by the 3G MicroCell and require no effort on your part e In order to activate your 3G MicroCell you will be required to enter your AT amp T Online Wireless Account user name and password If you have not previously registered for a user name and password you will be required to do so during the 3G MicroCell setup FP System Administrators business customers see Firewall Specifications on page 5 of the AT amp T 3G MicroCell User Manual What s in the Box e Remove the contents of the AT amp T 3G MicroCell package e Verify that you received the following Getting Started Guide Yellow AC Power and User Manual Ethernet Cable Adapter AT amp T 3G MicroCell If anything is missing or appears to be damaged contact AT amp T Customer Support at 1 8
8. l outlet wait 10 seconds then plug it back in Wait 30 minutes for 3G indicator to go solid green 1 3 What is the purpose of the GPS status indicator on the 3G MicroCell Your 3G MicroCell has a built in Global Positioning System GPS feature that helps deliver E911 functionality Frequently Asked Questions FAQs continued 1 4 1 5 1 6 1 7 1 8 1 9 1 10 1 11 Where is the best place to setup my 3G MicroCell to get a GPS signal Ideally your 3G MicroCell should be installed in a room within 3 feet of a window and not in a basement or closet You will improve the chances for receiving a GPS signal when you install your 3G MicroCell a above basement level b next to a window with a clear unobstructed view of the sky and ideally the window does not contain tinting film or heavy insulation c when the sky is clear You may want to delay MicroCell installation if the sky is cloudy or it is raining EP It is also important to install your 3G MicroCell at least one foot away from other wireless broadcasting devices i e Wi Fi as they may cause interference What should I do if my 3G phone isn t showing the 3G MicroCell or M Cell logo I ve completed online registration connected the device and all the indicators on my 3G MicroCell look right Power cycle your cell phone by turning it on and off according to the manufacturer s instructions Wait 15 minutes after power cycling If your cell phone still doe
9. o to Manage your 3G MicroCell Remember the street and or apartment address you provide in your online activation will be sent to local emergency responders so this information must be kept current Note The new location must be in an area where AT amp T is licensed to provide service If you aren t sure contact AT amp T Customer Support at 1 800 331 0500 for assistance Are there any special steps to take if need to return my 3G MicroCell to AT amp T Yes you should disconnect the 3G MicroCell from your account before returning Visit att com 3GMicroCell go to Manage your AT amp T 3G MicroCell and follow the online steps for Disconnect Your 3G MicroCell Device from your account want to give or sell my 3G MicroCell to someone else is that OK Yes but be sure to disconnect the 3G MicroCell from your account Otherwise the new owner of the 3G MicroCell will not be able to activate it using his or her account Visit att com 3GMicroCell go to Manage your AT amp T 3G MicroCell and follow the online steps for Disconnect Your 3G MicroCell Device from your account Note The new 3G MicroCell owner must contact AT amp T Customer Support at 1 800 331 0500 before installing the device The support representative will explain E911 functionality to ensure that this important feature is understood Do I need to change any settings on my 3G cell phone to make it work with my 3G MicroCell No as long as your 3G cell
10. our 3G handset If you still can t get service contact AT amp T Customer Support at 1 800 331 0500 for assistance turned on my 3G MicroCell and the GPS and 3G status indicators did not light up is that OK At power up it is expected that the GPS status indicator will be off at first for several minutes It is also not uncommon for the GPS and 3G status indicators to flash green repeatedly while the 3G MicroCell is in the process of activation Why did my 3G MicroCell restart itself during activation Your 3G MicroCell was designed to automatically confirm that it has the latest software version each time you power up If necessary the 3G MicroCell will then automatically download the latest software When this occurs your 3G MicroCell will reset itself causing the front panel status indicators to turn off and on again and flash during the activation process This can add up to an additional 15 minutes to the activation process but will ensure that your 3G MicroCell will have the necessary information for optimal performance Frequently Asked Questions FAQs continued 1 12 2 1 2 2 2 3 2 4 2 5 2 6 2 7 2 8 10 What kind of Internet service do I need You need high speed Internet service over DSL or Cable satellite Internet service will not work Downstream speeds of at least 1 5 Mbps and upstream speeds of at least 256 Kbps are recommended for best performance There are no restrictions on broadband
11. phone number is on the Approved User List it will work What cell phones will work with my 3G MicroCell Only 3G cell phones that receive wireless service from AT amp T will work with the AT amp T 3G MicroCell Cisco Systems Inc 678 277 1000 l S Oo 5030 Sugarloaf Parkway Box 465447 Lawrenceville GA 30042 www cisco com Cisco Cisco Systems the Cisco logo and the Cisco Systems logo are registered trademarks or trademarks of Cisco Systems Inc and or its affiliates in the United States and certain other countries AT amp T the AT amp T logo and AT amp T 3G MicroCell are trademarks of AT amp T Knowledge Ventures All other trademarks mentioned in this document are the property of their respective owners Product and service availability is subject to change without notice 2009 Cisco Systems Inc All rights reserved December 2009 Part Number 4030452 Rev D
12. service providers 3G MicroCell Usage and Productivity My 3G status indicator on the MicroCell used to be solid green but now it s flashing and my 3G service isn t working any more What should I do Power cycling the 3G MicroCell can usually resolve minor connectivity issues Unplug the 3G MicroCell s power adapter from the wall outlet wait 10 seconds and plug it back into the wall outlet The AT amp T MicroCell or AT amp T M Cell logo isn t showing up on my 3G handset screen even when I hold it right next to the 3G MicroCell The status indicators on the MicroCell look fine How do get the logo back and get my 3G service working again Power cycling your 3G mobile handset can usually resolve minor connectivity issues Turn your 3G handset fully off and then turn it back on Follow the manufacturer s instructions for power cycling each 3G device on your Approved User List have a busy life with lots of Internet uploads and downloads is there a way to optimize my service for voice quality For those with high Internet traffic and uploads Priority Mode configuration is an option To learn more about setting up this configuration refer to Option C on page 11 in the AT amp T 3G MicroCell User Manual Can move my 3G MicroCell to a different street or apartment address If you move your 3G MicroCell you MUST update the 3G MicroCell s address To update your address information visit att com 3GMicroCell and g
13. sn t connect to the 3G MicroCell following the instructions in FAQ 1 2 for power cycling the 3G MicroCell My home office is in the basement can still get a GPS signal there If there is a window in the room with an unobstructed view of a clear sky it may be possible See FAQ 1 4 for ideal criteria had a solid green GPS Lock but now it is flashing What do I do If at any time after you have activated the unit you notice that the GPS status indicator is flashing green for 60 minutes or more you may need to move the unit closer to the window within 3 feet of the window to help with the GPS signal acquisition If you continue having problems establishing a GPS lock contact AT amp T Customer Support at 1 800 331 0500 for assistance My Computer status indicator on my 3G MicroCell is not lighting up is that OK If you set up your 3G MicroCell according to configuration Option A the Computer status indicator will not light up If you set up your 3G MicroCell according to configuration Option B or Option C located in the AT amp T 3G MicroCell User Manual the Computer status indicator will be solid green or will flash green when data is being transferred What if have received an email confirming activation but don t see AT amp T MicroCell on my 3G handset Confirm that the phone number for your 3G handset is on the Approved User list for your 3G MicroCell If it is try recycling power Off On on y
14. t connect one end of the AC Power Adapter to the port labeled Power on the 3G MicroCell and connect the other end to an AC outlet Advance to page 6 Step 3 3G Status Confirmation 1 Make sure the Power and Ethernet status indicators are solid green If you chose Option B the Computer status indicator will be solid green or flashing green during data transfer Wait 90 minutes You have completed your part Relax and give your 3G MicroCell time to complete system configuration and 3G service activation Do not turn off power or disconnect Note The GPS and 3G status indicators will start flashing green within 10 minutes If the Power or Ethernet status indicators are not solid green see the Troubleshooting section on page 14 in the AT amp T 3G MicroCell User Manual for more information 2 After 90 minutes look at your 3G MicroCell front panel status indicators 3G Status Confirmation Power Solid Green e f the 3G status indicator is solid green Ethernet 3G activation is complete You may Solid Green advance to Step 4 Final Confirmation GPS ai os Solid Green e If the 3G status indicator is still flashing after 90 minutes refer to the steps below for solutions to try Computer Option A Off Option B Solid Green or Flashing Green during Data Transfer peeeee 3G Solid Green 3G Status Indicator Still Flashing after 90 Minutes Try these steps in this order 1 2
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