To view or our PC Dispatch User Manual for enterprise
Contents
1. 28 Apr 12 32 hin Ave lt Haline Mienatrh PIT ati RR Y J3UYISIY fig 7 Please note to replay calls which are not shown in the history any more please use the Playback feature chapter 2 10 2 7 Chat 2 7 1 Message to one User Select the user you want to write a text message in the group members list on the left side Press the right mouse key and choose Open Chat Helios PTT Dispatcher Dispatcher Options View Info Eni gt BB Z10 Cas Helios Dispatch 17 20 vu Online BB 710 e amp BB Z10 Allin Session Helios Dispatch Allin Group AM time 49 94 fig 8 0 The right side of the screen will change from Map to Chat Type your message and click Send To switch back to the map click the tab Map Helios PTT Dispatcher Dispatcher Options View Info History O O e Groups Contacts alinsession Oll s8710 x do Helios Dispatch 17 20 Essa in aces Online O 17 20 Group BB 210 FB Group Operator oe es ea oe a r S Group Operat E ai al Allin Group O ed O EB Group Operator hara T elios Dispate Allin Group 28 Apr 12 33 fig 9 2 7 2 Message to Group Switch to tab Chat Click on Group Chat Type your message in the lower white box and click send All users who joined the same group as you wil2. 1000 To playback a call press the play button fig 12 2 o Sender PC Dispatcher Group Call Group1 08 Dez 2014 11 15 11 Sender PC Dispatcher Group Call Group 27 Nov 2014 10 52 55 Sender PC Dispatcher Group Call Group2 27 Nov 2014 10 52 44 sender PC Dispatcher Group Call Group1 07 Nov 2014 11 18 43 Sender PC Dispatcher 7 11 2014 Conference Call 07 Nov 2014 10 34 30 Sender PC Dispatcher Conference Call 07 Nov 2014 10 34 00 sender PC Dispatcher Conference Call 07 Nov 2014 10 33 57 sender PC Dispatcher Conference Call 07 Nov 2014 10 33 33 Sender PC Dispatcher Conference Call 07 Nov 2014 10 32 48 g g gl gl o 8 12 2014 16 00 fig 12 2 11 Settings 2 11 1 Sound settings Sounds choose Options Edit Sounds You can now manage PTT volume signal volume and several signal sounds Edit Sound General Incoming Outgoing Play sound on incoming message Play sound on outgoing startcall PTT Volume Play sound on incoming startcall Play sound on outgoing stopcall 0 20 40 60 80 100 y Play sound on incoming stopcall Y Play sound on outgoing call failed Signal Volume 0 20 40 60 80 100 Play sound on connect Play sound on disconnect 2 11 2 Language Settings Choose Options Languages to switch the language Available at the moment Chinese Czech Dutch German
3. English Spanish French Portuguese Russian Turkish If you are missing a language get in touch with the Helios PTT support team and we will provide all the tools you need to do the translation 2 11 3 Hotkey settings PTT key Choose Options Hotkeys to choose your own PTT hotkey Default hotkey for PTT is the Ctrl Key Please note that this option enables you to use accessories like a feet switch 2 11 4 View Select View to choose between 3 different map materials Open Street Map MS Bing Maps Google Maps or to hide the map Choose show all contacts on map to see colleagues who are active in other groups channels than yours Choose if the talking history is displayed or not and also if the history is empty after a restart of Helios PTT Your HELIOS PTT Team will be available for you at any time to take you further Tel 1 250 762 7540 Mail support heliosglobaltech com 0
4. users you like to talk to in the group members list Do a right click on one of the users and choose Create Session Please note that you also have to mark your own user in this example PC Dispatcher to be a part of the session Helios PTT Dispatcher Dispatcher Options View Info RSI cm Joe Le A rin gt options x O n amp Switch Status gt Q Tracking Open Chat y i Centre for Arts and l search ee Technology Kelowna fig 6A Please note that Helios PTT can adjust whether the users have to accept the session manually or automatically join the session By default the users join the session set up by a dispatcher automatically 2 6 Call History You have the possibility to replay the last 20 incoming calls Just click the play sign next to the call you want to replay fig 7 1 You may use the green earphone to call this user or the bullhorn to do an announcement 0 Helios PTT Dispatcher Dispatcher Options View Info Eni ry BB Z10 Ca All in Session Helios Dispatch 17 20 Online BB Z10 m BB 210 lt lt O All in Session y Online 17 20 BB 210 Allin Group 14 59 BB 210 Allin Group 14 59 Helios Dispatch Allin Group me O 28 Apr 12 33 Helios Dispatch Allin Group Ka O art A 28 Apr 12 33 dos LSGArcR Helios Dispatch All in Group O ca 28 Apr 12 33 Helios Dispatch Allin Group O ua
5. 99 seconds It s also possible to switch off the positioning at all 2 8 2 Position History Choose Options Location Tracking This will open two windows Drag and drop the relevant user from the left window into the right one to field Userld fig 10 Enter the time period you are interested in Optional you can display User lD Alias Date Press OK to see the history PTT Server 410001 User 1 OSS O Group1 Stgribare dd MM yyy A Start Time 08 00 roup3 A o End date dd MM yyyy BB Z40 End Time 16 00 Chad Z30 GPS only Eric Android E Helios Dispatch eme mm L Kyle Show Date L Michael Show Time L Phil Passport Show Location Method 7 lO Jolphin Ave PH J9UYOSINN Princess Auto Ke fig 10 2 9 Status definitions You have the options to define your own statuses like e g busy or vacant You can choose between several colors The users with this status will be displayed in this color in the group list and also on the map You can choose for each status if there should be incoming and outgoing PTT calls or if they get blocked Choose Options Status definitions The following window will open up 0 Color Name Default Status Push to Talk possible Positioning activated PC can setthis status Mobile devices can Obsolet
6. HELIOS w User Manual Helios PTT Network Management amp Dispatch System for Windows PC Technical Support Tel 1 250 762 7540 E Mail support heliosglobaltech com Version 1 0 0 Table of Contents 1 Technical DOO sinceros tan seas ice 3 2 SCT MANUAL sega ioio parana dont sine ce ct ld ada uid dig Pi e 3 y STAN o asas e lt P A 3 22 LOGAN CredentAIS erosiones 3 29 GUP iodo 4 2 54 Talking to SOU ceee EE ETit 4 22 OWCE SI OU OS aee E E 4 o era n eee ce E E E E E E E E eee 5 2 4 1 1 1 call using the list of group members ooccocccncccococonnconnconnnonncncncnnnnnnoss 5 2 4 2 1 1 call using the Contacts List eres 6 29 VE Call ad hoc GrOUD smc 7 20 Call TANS O E E 7 A asd nes Se dd eee ee ee eee eee 8 2th Message lo ONE US lucas tio es 8 2 1 2 Message tO GROUP escape tetera 9 20 POSON oie o RUA Sc edi 9 28 e A 9 2 0 2 Postion PRISTON essa a EE dico pines 11 29 SUS dO MNIN AS etico erco ladies 11 210 PlAVDACK A 12 e lt P DE E 13 241 1 SOURASCHINAS eesniku a a niae eaei 13 2 11 2 LANQUA O SCUIROS assess aaa asas oe ne ene ee saio atas casi 14 2 11 3 Hotkey settings PTT Key occoocccoocccoccccnoconoconocononanoconocanonanonanonanonano 14 La VA VIEW ts 14 1 Technical Support E Mail support heliosglobaltech com 2 User Manual 2 1 Install Helios PTT Download the Helios PTT software for Windows PC here http admin heliosglobaltech com Downloads H
7. calls chapter 2 11 3 shows how to change the ctrl key to any other key which is suitable for you Helios PTT Dispatcher Dispatcher Options View Info y BB Z10 a 3 All in Group zoom pans Ct Helios Dispatch Fa 14 59 E m 1 Online BB Z10 3 BB Z10 Allin Group A Elm St E amp Online 14 59 Group1 Helios Dispatch CS Ground 28 Apr 12 33 Bernard Ave Grou oO erator Helios Dispatch Em Allin Group O g OTOUPS 28 Apr 12 33 Group Operator q gt l m elios Dispatc Allin Group ELE A hare 4 41 17 fig 2 2 3 2 Switch Groups To switch to a group you never joined before select tab Groups fig 3 1 Type the name of the group or part of it you want to join in the search field fig 3 2 Do a double click on the group you want to join or choose Join Group on the right end of the screen 0 Helios PTT Dispatcher Dispatcher Options View Info En O d Helios Dispatch Online BB Z10 Online fig 3 3 O History OOO Lee Jos ato caco BB Z10 All in Group 14 59 BB Z10 All in Group 14 59 Helios Dispatch All in Group 28 Apr 12 33 Helios Dispatch Allin Group 28 Apr 12 33 Haline Nicnatrh O mio gt 0 ve O 0 ve O 0 mio Sr If you already joined this group before just double click the group name in the list to join the group fig 4 H
8. e subject t Online I ral iv r Meeting Mode L L lv v fa Busy E v v v Move Up Move Down Delete Add fig 11 To add a new status choose Add Parameters Color a user in this status will be shown in this color to all other users Name the name of the status Default Status users enter this status when they sign in We recommend to use online for the default status Push to Talk possible choose if a user in this status should be able to do and receive PTT calls Positioning choose if a user in this status should send positioning data to our server PC can set this status if activated PCs can switch to this status Mobile devices can set this status if activated mobile devices can switch to this status Choose Save to save your new status It will be available immediately 2 10 Playback To replay not just the calls from the call history please use the Playback feature If and how long the calls are stored on the Helios PTT server can be set up per customer By default we store the calls for 1 day Please contact our support team to change it Itis possible from O to a few thousand days several years Choose Options Playback to open the playback mask You can filter the results by sender receiver group and time You may enter username or alias to the mask or you are also able to drag and drop the user fig 12 1 The results are limited to
9. elios PC exe Save this file on your PC and double click to open it Follow the installation guide This will install the software An icon Helios PTT will be created on your desktop Double click this icon to start the Helios PTT software Helios PTT PC Dispatcher requires Java If you are not sure if Java is already installed on your PC you may check here https www java com en download installed jsp detect jre amp try 1 If you have Java already but the installation fails please check your user permissions try again as administrator and or choose another installation folder 2 2 Log in credentials 3 11 When you start Helios PTT the first time you have to enter Name Password and Customer You will get this information in Helios PTTs self administration portal http ladmin heliosglobaltech com Account LogOn xi Login 1D 9900000001 Password eeccceee Customer 10001 _ Remember my login and password fig 1 You don t have to change anything in the advanced settings correct values are set as default settings 0 2 3 Group Calls 2 3 1 Talking to Group To start a group call click the bullhorn symbol and hold it during your announcement fig 2 1 The group you joined is displayed in green color and on the top of the list fig 2 2 You may also use the ctrl key of your keyboard This enables you also to use e g a foot switch to do PTT
10. elios PTT Dispatcher Dispatche Options View Info 1 ra Ea d Helios Dispah Online es fig 4 2 4 1 1 Calls 2 4 1 1 1 call using the list of group members History BB 210 Allin Group 14 59 BB Z10 All in Group 14 59 Helios Dispatch All in Group 28 Apr 12 33 Helios Dispatch All in Group 28 Apr 12 33 Helios Dispatch All in Group 28 Apr 12 33 Helios Dispatch All in Group 28 Apr 12 32 Helios Dispatch Olle es oeg O mito O 4 oa oA llelle am pS zoom mi ONA RESID MAA d k eview St j j Nanset mo 3 o e Elm StE hal Bernard Ave oor o Ave in Vista Rd lt To start a 1 1 call to a member of the group you joined click on the green earphone fig 5 1 This will open the PTT Session box fig 5 2 Use the bullhorn in this box to talk to the user and the user will be able to answer When you finished the 1 1 call press the red earphone in the box o Helios PTT Dispatcher P gt patcher Options View A 9 History eas Helios Dispatch Online BB 710 busy e Ol fig 5 BB 210 All in Group 14 59 BB Z10 Allin Group 14 59 Helios Dispatch Allin Group 28 Apr 12 33 Helios Dispatch Allin Group 28 Apr 12 33 Helios Dispatch Allin Group 28 Apr 12 33 Helios Di
11. l get the message 2 8 Positioning 2 8 1 Current Position All users who joined the same group as you will be displayed on the map if they have a device with enabled GPS and the proper permissions To see also the users from your contact list choose View show all contacts on map To centralize the map on a user do a single click on this user in the group s member list e g on user User 03 fig 9 1 This user is sending current GPS data that tells you the globe on the left of the user The house icon e g left of user PC Dispatcher tells you that this user never sent GPS data to our server The cell tower icon next to User 02 means that this user is sending positions based on cell towers not as accurate as GPS positioning If you want to follow a user on the map just click on this user If you want to stop following a user on the map do a double click on this user To zoom in or to zoom out use the scale on the map fig 9 2 o N Helios PTT Dispatch r Dispata r optens View mo N Eg TAIG E CE BB 210 Allin Session MEU BB 10 Allin Session y al BB 210 Allin Group 14 59 BB 710 Allin Group 14 59 ainoo OO 28 Apr 12 33 Alinoroun Olle 28 Apr 12 33 Helios Dispatch Real Es fig 9A The position update rate can be set by the Helios PTT Support Team Minimum is every 2 seconds maximum 9
12. spatch Allin Group 28 Apr 12 32 Helios Dispatch ooo O aj jO 0 O O O O mil O xi CIC DIO zoom Pi sh to Talk Session E Taaa Ct j gt Aa VistaRd S ot If you don t want a 1 1 session with a user but to do an announcement to a user use the small bullhorn fig 5 3 The single user will get your announcement but will not enter a 1 1 call with you 2 4 2 1 1 call using the Contacts List You recommend using this option to start 1 1 calls if the user you want to call has joined a different group than you Select tab Contacts Type in the user name you want to call fig 6 1 When Helios PTT finds the user name double click on the entry to open the PTT Session Box Helios PTT Dispatcher Dispatcher Options View Info History A TA 900 1 CIERTAS Helios Dispatch y Online BB Z10 4 Online O fig 6 To save a user in the contact list press Add Contact on the bottom of your screen BB Z10 Allin Session 17 20 BB Z10 Allin Session 17 20 BB 210 Allin Group 14 59 BB 210 Allin Group 14 59 Helios Dispatch Allin Group AM fone 49 99 CIO O mi O O ve O 0 ve O O v4 O Kyle joffiine Helios Dispatch Online Eric Android offline Status o 2 5 1 n call ad hoc Group To start a call to selected users mark the
Download Pdf Manuals
Related Search