Voice Mail User Manual
Contents
1. Voice Mail User Manual Everything you need to know about your new Cox Voice Mail service Voice Mail User Manual Table of Contents od ere 0 og EERSTE Global SE aune ie Mailbox Ge OR Accessing Your Voice Mail mrmrnnrnnrvvernvrnvrnnrrnrrnennr Eee 1919 ee ENER Retrieve Messages urrumenvnrernennrrenrnsenrnenvnsenresensnensne Send Message keen ETE EE Settings Distribution Lists s es Settings Notifications mrrrrnrvvrrrrrrrrrrrrrnrrnrrrernennnn Settings Message Handling rrsrrrnnnnrnnrnnrrrnrrnrrnennr Settings Delete Confirmation srrsnrrrrnrrrrrvrvnennnn Handle Incoming Calls coccincsossevseiesasastveedaiaioantorenss Review Outgoing Message ssseeesseeseeneeeneeneeeee COX Digital Telephone Voice Mail User Manual Introduction Welcome to a better choice of Cox Voice Mail service For all your needs our outstanding customer service is here for you 24 7 Feel free to call us for answers or visit www cox com voicemail The Cox Voice Mail User Manual will help guide you in your use of Cox s Voice Mail service and provides the references needed to use your voice mail quickly and easily Learn how to set up your mailbox configure your greetings retrieve your messages and other essential information that will assist you when using Cox s Voice Mail service Mailbox Settings The following are some basic settings available with your Voice Mail service COX Digital Tel2. 4 4 1 Notification Preferences This is the gateway to the notification preferences Press 2 to enable disable outdial notifications Press 3 to enable disable pager notifications Press 5 to enable disable email notifications 2 Outdial Number Outdial notification will call a designated number to alert you of voice mail and allow you to review it If no outdial number has been configured you will be prompted to input it If an outdial number already exists you will be asked if you would like to change it 3 Pager Settings This is the gateway to the pager settings Press 1 to input the pager number to be used Press 2 to enter the pager s PIN Press 3 to enter the pager s provider number 5 4 Outdial Schedule Select either Normal or Urgent priority and then select 1 to use the default outdial number 2 to configure an additional outdial number Then enter the days and time to receive outdial notifications Voice Mail User Manual 5 2 Pager Notification Schedule Select either Normal or Urgent priority and then input the day and time you would like to receive voice mail message to a pager 1 5 Email Notification You can add an email address for email notifications via Voice Mail User Interface or by calling COX Customer Care Enable disable email notification by pressing 5 from the Notifications menu Once enabled you will receive an email notification once the
3. Remote Phone Access Number If you re calling from a remote phone not linked to your home phone number dial the Voice Mail Access Number enter your Mailbox ID your PIN and press Remote Phone Your Number If you are calling from a remote phone not linked to your home phone number dial your home phone number When your greeting begins playing press 5 then enter your Mailbox ID and PIN for voice mail access COX Digital Telephone Login Options In order to make your voice mail access more secure or easier for you to access there are several login features available and are described below Press the associated button from the Login Options menu to adjust that feature Access path to login features From the main menu press 4 PE 3 1 Change Pin Your temporary Personal Identification Number PIN is 269266 or COXCOM Your PIN can be changed at anytime Change then confirm your PIN with this setting Upon PIN confirmation you are returned to the Login Options menu 2 Fast Login Fast login means that you don t have to enter your Mailbox ID when calling from your own phone which is enabled by default Fast login has two options Press 1 to enable disable Fast Login Press 2 to enable PIN Skip settings PIN Skip allows you to bypass the requirement of inputting your PIN to retrieve your messages PIN Skip is disabled by default Allowed Login Attempts You are allowed 6 attem
4. 4 Inbound Call Settings Gateway to configure your secondary multiline number inbound call settings Press 1 to change the Greetings settings for secondary multiline number mailbox Voice Mail User Manual COX Digital Telephone Review Outgoing Messages This menu lets you work with your outgoing messages like reminders or messages for future delivery Press the associated button below from the Handle Incoming Calls Menu for the specified feature Or 2 to work with Daily Reminders e To play the reminder press 1 e To reschedule a reminder press 2 e To re record a reminder press 3 Access Path To Review Outgoing Messages e To cancel the reminder press 4 Main 7 1 Reminders Gateway to configure your Reminders settings e To continue to the next reminder press 2 Review Future Messages For Delivery Gateway to configure your Future Message for Delivery settings 1 to Schedule a Reminder One Time Reminder press 1 then follow the prompts to enter the month and day for delivery then record your message Daily Reminder press 2 then e Press 1 for an Everyday Reminder e Press 2 for a Weekday Reminder e Press 3 for a Weekend Reminder Enter the hour and minute for delivery 1 AM 2 PM When the time is confirmed by pressing 1 again you will be prompted to record the message then confirm or re record as needed 2 to work with an Existing Reminder Then 1 to wor
5. d Access path to greetings From the main menu press 3 Number of Greetings Five standard greeting options can be configured Custom or Default Greeting The default greeting can be used Recorded Name can t take your call now You can leave a message or a customized greeting can be recorded Maximum Greeting Length Maximum length a recorded greeting is 3 minutes COX Digital Telephone 1 All Calls Greeting The greeting used when other greetings are not enabled 2 No Answer Greeting A greeting that can be used for when the line goes unanswered Example am currently away from my desk 3 Busy Greeting A greeting that can be used for when the line is busy Example am currently on the phone 5 Extended Absence Greeting This greetings takes precedent over all others when enabled and offers the option of whether messages can be received during the absence 6 Recorded Name Greeting Use this option to record just your name for the default system greeting Voice Mail User Manual Settings Distribution Lists Pressing 4 from the Main Menu gives you access to the Mailbox Settings One of those settings is Distribution Lists The Distribution List Menu is accessed by pressing 1 from the Mailbox Settings Menu This menu allows you to create modify and delete distribution lists A distribution list might consist of a group of frequently used contacts Up to 10 dis
6. dy only on playback Press 3 to hear both the Header and the Body on playback Voice Mail User Manual Settings Delete Confirmation Pressing 4 from the Main Menu to access Mailbox Settings then press 9 for Message Deletion Confirmation These settings allows you to choose whether a confirmation will occur when you choose to delete a message Access path to delete confirmation 4 9 Upon entering this menu the current status of the setting will be announced Press 1 to configure the other option Press 2 to keep the current setting COX Digital Telephone Handle Incoming Calls The Handle Incoming Calls Menu allows you to use your Group Mailbox Extension and Multi line Mailbox feature Group Mailbox or Family Mailbox is also referred to as Extension Mailbox lt enables you to have up to 4 secondary mailboxes for other users or alternate uses if needed Multi line numbers allow you to have multiple phone numbers connected to the same voice mail box You can have up to 5 multi line numbers that connect to the same voice mail box from every number Press the associated button below from the Handle Incoming Calls Menu for the specified feature Please call Cox to set up Group Mailboxes and Multi Line numbers Access path to handling incoming calls 2 Group Mailbox Settings Gateway to configure your group mailbox settings Press 1 to enable disable group mailbox
7. ephone Global Keys These key combinations can be used at anytime during voice mail usage to quickly navigate to a key feature or initiate a critical action 4 Main Menu 2 Previous Menu 3 Erase last keyed entry Change language 5 Login to a different mailbox x Make a call 9 Disconnect the call Pause press any key to resume Description MEINE Editable Mailbox Size Maximum amount of voice messages that can be left in 45 Minutes No a mailbox Maximum Message Maximum length of a voice message that can be left in 3 Minutes No Length the mailbox Duration of Number of days a saved message can be kept in the 31 Days No Saved Messages mailbox after which it will automatically be deleted Language Options Upon mailbox initialization or at any time in the future English or Spanish Yes you can select the default telephone language for your mailbox You can also press 4 to change the C language setting J Voice Mail User Manual Accessing Your Voice Mail Cox Voice Mail service can be accessed in a variety of ways depending on where you are calling from The following are some of the ways you can reach your voice mail from various phone lines home or remote Your Phone Your Number Call your home number when prompted enter your PIN and press Your Phone 298 Dial X2 X918 when prompted enter your PIN and press
8. k with One Time Reminders e To play the reminder press 1 e To reschedule a reminder press 2 e To re record a reminder press 3 e To cancel the reminder press 4 e To continue to the next reminder press 1 to keep the current settings 2 to listen to the message 3 to re record the message 4 to reschedule to the message 6 to cancel delivery
9. option to schedule the message for future delivery The recipient is identified by using a 10 digit telephone number or a distribution list ID number see below and multiple recipients can be designated Access path to send a message 2 Step 1 Enter the phone number or distribution list ID followed by the sign when prompted Step 2 Enter additional recipients again followed by the sign when prompted To finish adding recipients just press Step 3 When recipients are designated you will be prompted to record a message after the tone When f is pressed after recording is complete the following options are available 1 Proceed to delivery 1 Send message with current settings 2 Change priority 3 Change confidentiality 6 Future delivery schedule e Enter month day or for delivery within 24 hours e Enter the hour minutes of delivery 1 AM 2 PM 1 for confirm or 2 to reconfigure delivery settings 9 Hear current settings 2 Listen to your recorded message 3 Re record the message 4 Continue recording 6 Cancel the message Voice Mail User Manual Greetings The Greetings Menu is accessed by pressing 3 from the Main Menu and provides all the options needed to configure your greeting s Additionally included below are some informative settings regarding greetings options Within the Greetings Menu press the associated number shown below to configure as neede
10. pts before your voice mail account is locked out The account will unlock automatically after one hour or you can call Cox to have the account unlocked sooner Voice Mail User Manual Retrieve Messages Voice mail messages are retrieved by pressing 1 in the Main Menu While listening to messages there are several options that can be initiated Press any of the keys for the functions described below at any time during a message s playback to enact that option Access path to retrieve messages From the main menu press 1 1 Listen and Replay Message Press 1 to replay the message 2 Respond To Message Press 2 to reply to the sender 3 Erase Message Press 3 to delete the message Save Message Press to save the message and move to the next message in queue 4 Forward Message Press 4 to forward the message to other recipients Please note that a message set to Confidential cannot be forwarded 5 Play Message Header Press 5 to get information about the message like details regarding the sender and the time of receipt 6 Mark Message New Press 6 to mark a message that has been previously listened to new x Go To Previous Message Press star plus 7 to move backward to the previous message COX Digital Telephone Send Messages Press 2 from the Main Menu to send a new voice message to a recipient For each sent message there are priority and confidentiality options along with an
11. tribution lists can be created with up to 15 telephone numbers each After entering the Distribution List menu press the number below for the associated functionality Note Outside numbers cannot be used with distribution lists Access path to distribution lists 4 1 If no distribution lists are created yet 1 Create A Distribution List Commence with creating a Distribution List 2 Escape Distribution List Option Exit this menu and return to Mailbox Settings If distribution lists are already created 1 Edit A Distribution List Gateway to editing your current lists Each sub option will prompt you through the specific process 1 Add a new member 2 Remove a member 3 Delete the list 4 Hear all members 5 Rename the list 2 Create A New List Press 2 to create a new distribution list from scratch e Enter an ID number for the list between 1 amp 99 e Record a name for the distribution list 3 Hear All Existing Lists Press 3 to hear all current distribution lists COX Digital Telephone Settings Notifications The Notification Settings Menu allows you to set up various forms of notifications like outdial preferences change outdial notification number pager notification number settings and notification schedules From the Notifications Menu customize your notifications for whatever delivery is required by pressing the associated number s below Access path to notifications
12. voice mail is received 6 Edit Review Notification Schedule This allows you to add or delete the current notification schedule Press 1 for Out Dial or 2 for Pager Then press 4 for Urgent or 2 for Normal priority Then 1 to delete the schedule or 2 to hear the next schedule Sutter Dial Tone Sutter dial tone is enabled for the primary phone number for voice mail when a new message is present and removed when all messages are reviewed COX Digital Telephone Settings Message Handling The Message Handling settings allow you to customize how voice mail messages will be played when logged in It offers options for Header and Body playback and how to handle urgent messages for review Press the associated button below from the Message Handling Menu to make changes Access path to message handling 6 1 Urgent Messages First Enable disable the playing of urgent message at the front of your message queue The system will announce the current status of the setting Press 1 to change the status or 2 to leave it as is 2 Automatic Message Play Enable disable the automatic playing of new messages upon login The system will announce the current status of the setting Press 1 to change the status or 2 to leave it as is 3 Playback Options This is the gateway for how to playback messages Press 1 to hear the message Header only on playback Press 2 to hear the message Bo
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