AppendixJTroubleshoo..
Contents
1. 1 Document what you were doing and what happened what problem are you experiencing What steps have you already taken to locate or resolve the error 2 Contact Sagebrush Technical Support at 1 800 654 3002 578 Spectrum CIRC CAT Reference Manual SCC5rm1200kn General program troubleshooting The following is a list of problems you may encounter in the program as well as possible causes and solutions For problems with diacritics see the Diacritics appendix in the Spectrum CIRC CAT Reference Manual Problem Cause s Solution s I m running out of hard n a disk space on my hard drive Is there anything can delete to clear up space A vertical bar is If Spectrum runs displayed in one of the across a diacritic fields of my patron record or material record character that can t be displayed on the computer being used Windows or Macintosh a vertical bar is displayed instead Appendix J Troubleshooting SCC5rm1200kn If you are running out of disk space on your hard drive you can delete the report files These are regenerated every time you create a report Make sure you only delete htm files from the Reports folder in your Spectrum Client or Spectrum Single folder Do not delete gif files in this folder If you see a vertical bar and it s in data that is indexed such as titles authors subjects and so on you should consider editing the data to remove it Th2. Troubleshooting 593 SCC5rm1200kn Problem Cause Solution s The printer doesn t advance my receipt far enough so I can tear it from the printer without ripping the printed information If you re running Spectrum on Windows NT 2000 or 95 and using a generic text only printer driver you may encounter this problem 1 Choose Setup gt SLIP Printer from the Winnebago menu The SLIP Printing Setup window opens with the General tab active 2 Click the Advanced button The Advanced SLIP Printer Setup window opens 3 In the Linefeeds after printing finished box type 8 4 Click OK to save your settings and close the Advanced SLIP Printer Setup window 5 Click OK to close the SLIP Printing Setup window 594 Spectrum CIRC CAT Reference Manual SCC5rm1200kn Spectrum Z39 50 Server troubleshooting The following is a list of problems you may encounter while setting up and using the Spectrum Z39 50 Server program as well as possible causes and solutions Problems with setup connectivity This troubleshooting section explains some problems that may occur because of the way your program s are set up or connected Message s Possible cause s Possible solution s 1 1 On server Error 3 occurred while trying to connect to the Spectrum Server Please run Spectrum Communications Setup and restart Sagebrush s Z39 50 Server Sagebrush s Z39 50 Server shutting down On c
3. address you listed for the server is correct see Managing Z39 50 servers If the address listed in the Server Properties window is correct contact the remote library and verify you have the correct address Valid server addresses are either an IP address or a URL Host closed Host has refused the Open the Server Properties window in connection connection possibly Catalog Setup and make sure you could also say because a password is have entered the correct password Z association required and or the see Managing Z39 50 servers If not accepted by password entered is you didn t enter a password and one is 580 Spectrum CIRC CAT Reference Manual SCC5rm1200kn Error message Description Solution the host or Z incorrect You may get required or you entered the wrong association these messages in a password contact the remote library terminated Z39 50 defined message for the correct password Appendix J Troubleshooting 581 SCC5rm1200kn Material Edit troubleshooting The following are problems you may encounter while using Material Edit as well as a possible causes and solutions Error message Cause s Solution s When I try to create a You have saved an In the Edit MARC window new material record existing material record as choose Delete Default from the Material Edit the default material the Record menu Now when ere Seen th record you create a new record it existing record wi all the fiel
4. material types need to be added to the database Spectrum CIRC CAT Reference Manual SCC5rm1200kn Click the View File button to view the m_import log file for a detailed list of changes Error message Cause s Solution s Import is complete Problems were found while attempting to build key words Some records added did not have key words built for them Run Spectrum Rebuild Specifically use the Remake Material Files feature and select to rebuild the m_keywrd file See the Rebuild chapter in your user or reference manual for more information Import is complete Some materials contained non material barcodes Appendix J Troubleshooting SCC5rm1200kn The program cannot separate some imported barcodes into location code and material number Often this problem results because indicators in the imported records differ from what Spectrum expects Adjust the barcode number configurations in the Location Setup part of the program Delete any holdings that were added incorrectly and reimport the materials See Configuring your location s barcodes for more information 585 Message Error messages in the m_import log file The m_import log file shows what changes were made to imported records or if something is missing from a record such as the LCCN To view errors in the m_import log file click the View File button in the Material Import status window after the import pr
5. for indexing and therefore have no accented characters Experiment with different language encoding settings on your browser The method to accomplish this depends on your operating system and browser version For example using Internet Explorer on a Windows computer you set the encoding in View gt Encoding gt select language encoding Spectrum CIRC CAT Reference Manual SCC5rm1200kn Problem Cause s Solution s When enter the last value in a range of records the report does not include the actual last record in the range If the last record in a range of records contains diacritics the program may incorrectly calculate the last record because of the way diacritics are handled especially when the end of range value is longer than what will fit in the edit field If you enter an end of range value that has diacritics in it enter zzzzz at the end of that value in order to get the last record in the range Appendix J Troubleshooting SCC5rm1200kn 591 Backup troubleshooting The following is a problem you may encounter while backing up as well as a possible cause and solution Error message Cause s Solution s Error 12 File not Spectrum Server is looking found is for the backup script file in displayed when its own folder back up using Ctdump Make sure that the correct backup script spcdaily txt spewkly txt or spcnow txt is in the Spectru
6. 1 Stop sending new requests from while trying to connect to the made a connection to the the Z39 50 client s You must Spectrum Server Verify the Spectrum Z39 50 Server close any client programs Spectrum Server is running the Spectrum Server 2 cl th Sp eci 739 50 S before starting Spectrum Z39 50 FairCom was shut down icles chicas AS Server Verify the number of Then the user sent another program users has not exceeded the max search or browse request 3 Start the Spectrum Server number of licenses allowed for from the Z39 50 client FairCom program Hee pect eryer 4 Start the Spectrum 239 50 Server On client Socket error 10054 program Conneetion reset b peer 5 Now you are able to send requests again from the Z39 50 client s 1 4 On server Error 84 occurred Maximum users exceeded Close some of the Z39 50 clients so that while trying to connect to the on the Spectrum Server you aren t exceeding the maximum Spectrum Server Verify the FairCom number of users allowed on the Spectrum Spectrum Server program is Server FairCom program running before starting Spectrum Z39 50 Server On client Socket error 10054 Connection reset by peer 1 5 On server The Spectrum The user configured the Make sure the database name of the host database name on your Z39 50 client must be configured as Library Collection On client Search failed no results Error Diagnostic 109 Database unavailable Search finished no r
7. Troubleshooting Appendix J Troubleshooting osista 578 General program troubleshooting cccccccsssssescececeeeeeees 579 Setup troubleshooting sesesessscssicvescssasisnsssrsicrsxsneicisnetererouseonsens 580 Material Edit troubleshooting sesesesssssssseesseessessssssssssssseses 582 Material Import troubleshooting sesesesesessssseeseseeseeesesesses 583 Patron Edit troubleshooting ssesesessesseseesesssecssscessesssesseseses 588 Patron Import troubleshooting ssssesssssseeeseeeseseeeseceseeeseeeee 589 Reports troUblesMO Oe sci ccsadansctvecacssciccanxsdscvssvesonsocteesassodaeteess 590 Backup troubleshooting cccsssssesesssessssssssssssesssssssenees 592 SLIP printer troubleshooting sci cccisisccecsscsnsecrsisrcectsvensssacssensxe 593 Spectrum Z39 50 Server troubleshooting ccccceseseeeees 595 577 SCC5rm1200kn Troubleshooting Here are some guidelines to help you troubleshoot problems e Use this Troubleshooting section This section provides information and solutions to help you troubleshoot some of the common problems you might run into using Spectrum e Use the Help Try looking up the problem in the Help index or using the full text search feature in the Find tab e Use the Spectrum CIRC CAT User Manual and Reference Manual to try and solve your problem If all else fails If you still can t locate the information you need to help you resolve the problem
8. ay receive error messages that indicate problems with the Spectrum Z39 50 Server program s log file Message s Possible cause s Possible solution s On server Problem creating or appending to Zserver log file On client None The user may have run Spectrum Communications Setup before starting the Spectrum Z39 50 Server so the Prefs directory and default preference file Def_srv prf were not created The zserver log file may have been moved to a different directory and so the Spectrum Z39 50 Server program couldn t find it 1 2 Close the Spectrum Z39 50 Server if it s currently running Check the directory where you installed the Spectrum Z39 50 Server for the file zserver log the default directory for installing is C Program files Winnebago Z3950 Server If the file exists check the reported errors for ideas as to what may have caused this message Delete the zserver log file if it currently exists Verify that the Spectrum FairCom Server program is running Run Spectrum Communications Setup Start your Spectrum Z39 50 Server program and then if no error occurs start a Z39 50 client program Select the database you want to search Enter a supported index for searching or browsing 602 Spectrum CIRC CAT Reference Manual SCC5rm1200kn
9. ds filled in RR Error 101 is Your MARC file Call Sagebrush Technical displayed when I try m_marcdt dat may be Support to load a MARC corrupt or deleted from record your computer 582 Spectrum CIRC CAT Reference Manual SCC5rm1200kn Material Import troubleshooting The following is a list of problems you may encounter while using Material Import as well as possible causes and solutions Error messages during a material import Some errors may need to be addressed before the import process can continue The following messages may be displayed in a window during the import process Error message Cause s Solution s The next record in this file could not be found Click OK to import the next file The next file to import could not be found Click OK to import the next file Appendix J Troubleshooting The program is reading the next 100k of the current import file but cannot find the end of record marker of the next MARC record Most likely the end of record markers of the next several records have been stripped or changed or the entire file is corrupt The program is reading the first 100k of the current import file but cannot find the end of record markers of the records Most likely the end of record markers in this file have been stripped or changed the file is corrupt or the file does not contain material records If there are only a few unnecessary characters at the end of the
10. e vertical bar can interfere with an attempt to load the record using that index value Otherwise you can leave the vertical bar in the record 579 Setup troubleshooting Search Log window The Search Log window tracks any messages that are communicated between Z39 50 servers and clients You can view this log in the Other Libraries tab in Catalog and Catalog Setup This window opens automatically after you test all Z39 50 servers in the Other Libraries tab in Catalog Setup or when you click the View Messages button in the Test Results window after you test an individual server The Host column indicates which Z39 50 server generated the message and the Message column displays the contents of the message The following table describes common error messages that may be listed in the Search Log window along with possible solutions to help resolve the problems Error message Description Solution Connection to This is received when the Test the server in Catalog Setup see host failed server is not responding Managing Z39 50 servers Make properly Either it is sure the information that is listed in down it does not exist the Other Libraries tab in Catalog or it is not a Z39 50 site Setup is correct If that doesn t work wait a few hours and try to test the server again Invalid host Address given for the Open the Server Properties window in address server is not a proper Catalog Setup and make sure the internet address
11. ecords returned database for the Spectrum material database as something other than Library Collection you added in the Z39 50 client configuration is Library Collection this is not case sensitive 596 Spectrum CIRC CAT Reference Manual SCC5rm1200kn Message s Possible cause s Possible solution s 1 6 On server 0 records were found that matched the search query On client Socket error 10061 Connection refused The host s IP address is incorrect on the Z39 50 client The Spectrum Server FairCom will allow no more clients to connect because its licensing limit has been reached The Spectrum Server FairCom was shut down when a user tried to send a search or browse request from the Z39 50 client Verify that the host s IP address for the host you added in the Z39 50 client configuration is correct Appendix J Troubleshooting SCC5rm1200kn 597 Problems with search term input You may receive error messages that indicate the problem is due to the way search terms are entered indexes are used and so on Message s Possible cause s Possible solution s On client Search failed no results Error Diagnostic 114 Unsupported use attribute Search finished no records returned The user selected one or more unsupported indexes in their complex search query A complex search consists of more than one search term with one or more Boolean ope
12. file the file is probably acceptable Otherwise the file may need to be repaired or replaced The import file needs to be repaired or replaced 583 Error message Cause s Solution s The material partition is full Increase the material range under Location Setup and try again The current partition set up in Location Setup cannot accommodate any more materials Most likely the partition range is just full or materials were imported more than once without replacing duplicate holdings If the partition range is full choose Winnebago gt Setup gt Location extend the material partition range and resume the import See Setting your location s number options for more information If materials were imported more than once without replacing duplicate holdings delete the holdings that don t exist in the library then restart the import Error messages after a material import concludes The message appearing at the end of the import alerts you to any problems encountered during the import The default message indicates the number of records that were and were not added to the database If errors are found a window may display one of the following messages Error message Cause s Solution s Importing is complete Some records had minor changes View the m_import log file for details 584 Some records required some changes before being added to the database or some
13. h Select one of the supported operators and or or not 2 4 On server Scan term list not The user entered a term Enter a browse term using one of the supported using an unsupported use supported browse scan indexes Author f attribute for browsin Title Any and Subject Heading On client Scan failed no scan scannine 8 y J 8 entries returned Note LC Call Number is a supported index for searching but not browsing 2 5 On server No more than 80 The user entered a browse Enter a browse scan term with 80 or characters allowed for the scan term On client Scan failed no scan entries returned Appendix J Troubleshooting SCC5rm1200kn scan term with more than 80 characters fewer characters 599 Problems with compatibility You may receive error messages that indicate the problem is incompatibility between different record formats Message s Possible cause s Possible solution s 3 1 On server GRS 1 record type currently not supported On client xxx record matches Error Diagnostic 239 Record syntax not supported VAL_GRS1 Search finished 0 of xxx records returned The user selected to display records in GRS 1 General Record Syntax record format that is currently not supported Verify the record type is selected as MARC 21 or not specified which defaults to MARC 21 3 2 On server SUTRS record type currently not supported On client xxx record
14. lient None The user didn t run Spectrum Communications Setup the Prefs directory doesn t exist yet See Using Spectrum Communications Setup in the Spectrum CIRC CAT Installations Guide for more information 1 Run the Spectrum Communications Setup program this program was installed with Spectrum Z39 50 Server Start the Spectrum Server FairCom program Start the Spectrum Z39 50 Server program Use your Z39 50 client for searching or browsing databases 1 2 On server Error 133 occurred while trying to connect to the Spectrum Server Please run Spectrum Communications Setup and restart Sagebrush s Z39 50 Server Sagebrush s Z39 50 Server shutting down On client None the Z39 50 client hasn t tried to connect to the Spectrum Z39 50 Server program yet The Spectrum FairCom Server wasn t running when you started the Spectrum Z39 50 Server See Using Spectrum Communications Setup in the Spectrum CIRC CAT Installations Guide for more information Run the Spectrum Communications Setup program this program was installed with Spectrum Z39 50 Server Start the Spectrum Server FairCom program Start the Spectrum Z39 50 Server program Use your Z39 50 client for searching or browsing databases Appendix J Troubleshooting SCCS5rm1200kn 595 Message s Possible cause s Possible solution s 1 3 On server Error 133 occurred After the Z39 50 client
15. ls Some records required some changes before being added to the database All patron import warnings cause this message Appendix J Troubleshooting SCC5rm1200kn The program edits the record and reports it as a warning in the P_IMPORT LOG file Click the View file button to view the P_IMPORT LOG file for a detailed list of changes 589 Reports troubleshooting The following is a list of problems you may encounter while creating reports as well as possible causes and solutions Problem Cause s Solution s On my short form several of the columns are too far to the right If an extraordinarily long word is in your data and is longer than the column width it can push the columns to the right over to accommodate it You can insert a space in the long word so that it wraps in the column When printed my report all that printed was the navigation bar The focus in your browser window was not set in the report pane of the window Click anywhere in the report portion of the browser and click the Print button again Diacritics do not display correctly in my report The language encoding selected in your browser options may not support the diacritics displayed in the report Also most reports display characters without accent marks This is because the data for a report frequently comes from one of the files that is derived from the MARC file These files are used
16. m Server folder 592 Spectrum CIRC CAT Reference Manual SCC5rm1200kn SLIP printer troubleshooting The following is a list of problems you may encounter while using the SLIP printer as well as possible causes and solutions First you should make sure the SLIP printer is plugged in turned on and the cable is securely connected to the printer and the computer Then check the options selected in the SLIP Printer Setup As necessary select the options for Print receipt after checkouts in the Checkouts tab Print receipt after fine payment in the Fines tab and so on Check to be sure that checkout slips fine receipts and fine notices are set up to show the information that you want If your slips still don t print correctly look at the following possible causes and solutions Problem Cause Solution s The printer If you re running 1 Choose Setup gt SLIP Printer from doesn t printthe Spectrum on the Winnebago menu The SLIP first line of my Windows NT 2000 Printing Setup window opens with receipt and using a the General tab active information generic text only printer driver you may encounter this problem 2 Click the Advanced button The Advanced SLIP Printer Setup window opens 3 In the Linefeeds before printing starts box type 7 4 Click OK to save your settings and close the Advanced SLIP Printer Setup window 5 Click OK to close the SLIP Printing Setup window Appendix J
17. matches Error Diagnostic 239 Record syntax not supported VAL_SUTRS Search finished 0 of xxx records returned 3 3 Onserver UNIMARC record type currently not supported On client xxx record matches Error Diagnostic 239 Record syntax not supported VAL_UNIMARC Search finished 0 of xxx records returned The user selected to display records in a record format that is currently not supported The user selected to display records in a record format that is currently not supported Verify the record type is selected as MARC 21 or not specified which defaults to MARC 21 For more detail see the previous solution s Verify the record type is selected as MARC 21 or not specified which defaults to MARC 21 For more detail see the previous solution s 600 Spectrum CIRC CAT Reference Manual SCC5rm1200kn Message s Possible cause s Possible solution s 3 4 Onserver UKMARC record type currently not supported On client xxx record matches Error Diagnostic 239 Record syntax not supported VAL_UKMARC Search finished 0 of xxx records returned The user selected to display records in a record format that is currently not supported Verify the record type is selected as MARC 21 or not specified which defaults to MARC 21 For more detail see the previous solution s Appendix J Troubleshooting SCC5rm1200kn 601 Problems with the log file You m
18. ocess is complete This button is only available if errors are found You can also view the log file at a later time The following messages may be displayed in the m_import log file Cause s Result in record Possible solution s Holding contains an unknown location The location code in the incoming barcode didn t match the location code set up in Location Setup The location code from the incoming barcode is retained for the holding Change the incorrect location either in Location Setup or in the holding The location code may already be correct in both locations Record is missing tags Tag delimiters were missing from some tags Tag numbers were alphanumeric Non control tags with all subfields empty Non control tags without two indicators and an initial subfield The tags that Spectrum cannot read are not imported as part of the record Repair the incorrect record and reimport matching on bibliographic information Manually add the tags if the tag s are valid using Material Edit Tag 008 was the wrong length The contents of tag 008 were not 40 characters in length A default tag 008 was created for the record If your records are from a vendor inform the vendor that tag 008 must be 40 characters in length 586 Spectrum CIRC CAT Reference Manual SCC5rm1200kn Message Cause s Result in record Possible solution s Record leader wa
19. rators for example dog or cat The user selected an unsupported index in their simple search query A simple search consists of only one search term for example history Enter a new search using one of the supported search indexes Author Title Subject Heading Any key word and LCCN 2 2 On server Unsupported xxx attribute relation position and so on On client Search failed no results Error Diagnostic Unsupported xxx attribute relation position and so on Search finished no records returned The user chose to limit the search by selecting one or more additional attribute types Reenter the search query this time excluding any additional attribute types such as relation position structure truncation or completeness 598 Spectrum CIRC CAT Reference Manual SCC5rm1200kn Message s Possible cause s Possible solution s 2 3 On server Operator The user entered acomplex Reenter the complex search query using unsupported search query using a one or more of the supported Boolean Boolean operator other operators and or and and not On client Search failed no P P than and or and and not results Error Diagnostic 110 Note A complex search query consists of operator unsupported Search Or the user selected the more than one search term with one or finished no records returned operator near to use in a more Boolean operators searc
20. record with all the fields filled in patron record Delete all of the data from the fields except the patron number and patron type and click the Save as Default button Now when you create a new record it will be blank Spectrum CIRC CAT Reference Manual SCC5rm1200kn Patron Import troubleshooting Error message Errors were found in some of the import records View the P_IMPORT LOG file for details following messages Cause s The program wasn t able to process the data All patron import errors cause this message as possible causes and solutions How the program handles the error The program does not add the record and reports it as an error in the P_IMPORT LOG file The following is a list of problems you may encounter while using Patron Import as well Error messages after a patron import concludes The message appearing at the end of the import alerts you to any problems encountered during the import The default message indicates the number of records that were and were not added to the database If errors are found a window may display one of the Solution s Click the View file button to view the P_IMPORT LOG file for a list of records not added to the database You can add these records to the database in Patron Edit or make changes to the data so that it is readable and import the records Some patron records have been edited View the P_IMPORT LOG file for detai
21. s the wrong length The leader was not 24 characters long If the leader is too long the last 24 characters of the leader are used If the leader is too short a default leader is created The correct record lengths are inserted into this default leader If your records are from a vendor inform the vendor that the leader must be 24 characters long Unknown material type N in record type created The material type from the incoming record s 961WL_t doesn t exist in the database The material type listed in the message was retained Before this holding can circulate the material type must be added to the database so the program created a type Make sure the record has the material type you want it to have See Editing holding records for more information Barcode N is not a material barcode The barcode could not be handled as a material barcode The barcode text is used as the holding s material number Before you try to circulate this material you need to change the barcode configurations Appendix J Troubleshooting SCC5rm1200kn 587 Patron Edit troubleshooting 588 The following is a problem you may encounter while editing patron records as well as a possible cause and solution Problem Cause s Solution s When I try to create a You have saved an existing new patron record patron record as the default the Patron Edit window loads an existing
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AppendixJTroubleshoo..