Exhibit B5b - South Dakota Vendor Questions
Contents
1. Response 68 Will the source code for the system be put in escrow for the State of South Dakota LOI Yes No 69 If the source code is placed in escrow will the vendor pay the associated escrow fees O Yes No 70 If the State of South Dakota will gain ownership of the software does the proposal include a knowledge transfer plan If yes please specify in the proposal Yes No 71 Explain the software licensing model including the number of concurrent users ownership of the product and license duration and renewal When providing licensing options and costs please include the options and costs for both a leased model as well as a perpetual license agreement Please specify in your proposal 72 Explain the basis on which pricing could change for the state based on your licensing model Can it change for example based on install base number of concurrent users number of authorized users size of the enterprise attributes of the hardware hosting the application attributes of the VM in which the application runs number of servers host or guest in which the application is executing usage based etc Please specify in your proposal 73 Contractually how many years price lock are you offering the state as part of your response Also as part of your response how many additional years are you offering to limit price increases and by what percent Please specify in you2. during these scheduled maintenance time periods Will this have a detrimental effect to the system L Yes L_JNo Installation 51 Will the vendor provide assistance with installation L Yes _ JNo 52 Is there an installation guide available and will you provide a copy to the State The State is willing to sign a non disclosure agreement L Yes L_JNo 53 Is telephone assistance available L Yes L_JNo 54 Is on site assistance available If so is there a charge L Yes L_JNo Testing 55 Will the implementation plan include user acceptance testing L Yes LINo 56 Will there be documented test plans for future releases including any customizations done for the State of South Dakota L Yes L_JNo Date Last Changed October 15 2013 All documents can be found at http bit sd gov rfp Exhibit B5b South Dakota Group Description Response Training 57 Is training part of the package If yes please specify in your proposal For example initial training for all users and supplemental training for new employees L Yes L_JNo User Manual 58 Is there a user manual and will you provide a copy to the State The State is willing to sign a non disclosure agreement L Yes _ JNo 59 If yes is the manual electronically available L Yes LINo 60 Is there on line help assista
3. Exhibit B5b South Dakota Appendix C Vendor Questions Vendor Questions COTS Software Set Anything Not Applicable should be marked NA Group Description Response 1 Typically the State of South Dakota prefers to Infrastructure host all systems In the event that the State O Yes No decides that it would be preferable for the vendor to host the system is this an option If you answered Yes to the previous question Are there planned disruption periods If yes then the proposal should include the planned disruption schedule O Yes No Is there a strategy for mitigating unplanned disruptions If yes then the proposal should include the strategy and maximum disruption L Yes JNo time frames Is there a documented disaster recovery plan If yes then your proposal should include your O Yes JNo disaster recovery plan 2 Is the User Interface tier server based LI Yes No If yes which configuration is recommended Non Microsoft Web server If yes then L Yes JNo specify in your proposal Microsoft Web IIS If yes versions should be L Yes JNo specified in the proposal Citrix Metaframe If yes versions should be C Yes No specified in the proposal Other If yes then specify in your proposal O Yes No Operating System OS OS Version CPU requirement RAM requirement 3 Is there a workstation install requirement L Yes JNo If yes then specify in your pr
4. Will the system print to a Citrix compatible networked printer L Yes LINo 23 Will the network communications meet IEEE standard TCP IP and use either standard ports or State defined ports as the State determines L Yes L_JNo 24 Will the system provide Internet security functionality on Public portals including encrypted network secure socket layer TLS 1 0 SSL 3 0 L Yes L_ JNo 25 Will the system provide Internet security functionality on a public portal to include firewalls L Yes L_JNo 26 Will the system support automatic Windows based report production and distribution to the State via the State Local Area Network LAN L Yes LINo Date Last Changed October 15 2013 All documents can be found at http bit sd gov rfp Exhibit B5b South Dakota Group Description Response 27 Itis State policy that no equipment can be connected to State Network without direct approval of BIT Network Technologies would LlYes LiNo this affect the implementation of the system 28 Will all proposed software operate within the State standard equipment as given at CO Yes No http bit sd gov bitservices standards 29 Will the server based software support a Windows server 2008R2 or higher Ll Yes No b IIS7 0 or higher Cives INo c MS SQL Server 2008R2 or higher L Yes JNo d Exchange 2010 or higher CO Yes No e Citrix presentation serv
5. er 4 5 or higher CO Yes No f VMWare ESX 4 1 or higher g MS Windows Updates L Yes LJNo h Symantec End Point Protection C Yes C No Please specify the versions required by the system in your proposal LlYes LJINo 30 All network systems must operate within the O Yes No current configurations of the State of South Dakota s firewalls switches firewalls IDS IPS and desktop security infrastructure Would this affect the implementation of the system A Generic Network Diagram will be provided after a Vender has been selected 31 It is State policy that all systems must be compatible with BITs dynamic IP addressing L Yes JNo solution DHCP Would this affect the implementation of the system Date Last Changed October 15 2013 All documents can be found at http bit sd gov rfp Exhibit B5b South Dakota Group Description Response 32 It is State policy that all systems that require an email interface must leverage existing SMTP processes currently managed by BIT Datacenter Mail Marshal is the existing product used for SMTP relay Would this affect the implementation of the system O Yes No 33 It is State policy that all Vendor Contractor Remote Access to systems for support and maintenance on the State Network will only be allowed through Citrix Secure Gateway Would this affect the implementation of the system O Yes No 34 It is State policy that all software mus
6. nce available L Yes L_JNo Post installation support 61 Do you have Support options available If yes specify options in the proposal L Yes L_JNo 62 Is there a method established to communicate availability of system updates If yes please indicate the method and the number of updates per year in the proposal L Yes LINo 63 Is there an established method to acquire system updates If yes specify in the proposal L Yes L_JNo 64 The State implements enterprise wide anti virus solutions on all servers and workstations as well as controls the roll outs of any and all Microsoft patches based on level of criticality Do you have any concerns in regards to this process If yes specify in your proposal L Yes L_JNo Customization 65 Will you provide customization of the system if required by the State of South Dakota If yes then specify the process and fee structure for custom work in your proposal L Yes LINo 66 Do you have a formal change management process If yes please specify in your proposal L Yes L_JNo Intellectual Property 67 Will the State of South Dakota have access to the underlying data and data model for ad hoc reporting purposes L Yes LINo Date Last Changed October 15 2013 All documents can be found at http bit sd gov rfp Exhibit B5b South Dakota Group Description
7. oposal 4 ls this a browser based User Interface L Yes JNo If yes then specify required make and versions in your proposal Date Last Changed October 15 2013 All documents can be found at http bit sd gov rfp Exhibit B5b South Dakota Group Description Response What are the development technologies used for this system ASP Version NET Version Java JSP Version ___ Other Describe Version Will the system support authentication If yes specify in your proposal For example Windows Authentication SQL Server Login etc L Yes LINo Will the system infrastructure require an email interface If yes specify in your proposal L Yes L_JNo Will the system require a database If so please specify the vendor and version and license requirements in your proposal Indicate if the database is proprietary L Yes L_JNo Will the system infrastructure require database replication If yes specify in your proposal L Yes LINo 10 Will the system require transaction logging for database recovery L Yes L_JNo 11 Will the system infrastructure have a special backup requirement If yes then specify in your proposal L Yes L_JNo 12 Will the system provide an archival solution If yes provide a detailed description in your proposal L Yes L_JNo 13 Will the system infrastructure have any proces
8. please specify in your proposal C Yes No 12 If the source code is placed in escrow will the vendor pay the associated escrow fees C Yes No 13 Will the State of South Dakota own the data created in your hosting environment If no please explain L Yes JNo Date Last Changed October 15 2013 All documents can be found at http bit sd gov rfp Exhibit B5b South Dakota Group Description Response 14 Will the State acquire the data at contract conclusion If yes please explain how the data will be acquired C Yes JNo 15 Will organizations other than the State of South Dakota have access to our data If yes please explain C Yes No 16 Will the State s data be used for any other purposes other than South Dakota s usage If yes please C Yes No explain 17 Will the State s data be protected If yes please explain C Yes No Date Last Changed October 15 2013 All documents can be found at http bit sd gov rfp
9. r proposal Date Last Changed October 15 2013 All documents can be found at http bit sd gov rfp Exhibit B5b South Dakota Vendor Questions Hosted Application Set Anything Not Applicable should be marked NA Group Description Response 1 Is there a documented disaster recovery plan If yes then your proposal should include your disaster recovery C Yes No plan 2 Are there planned disruption periods If yes then your proposal should include the planned disruption schedule O Yes No 3 Is there a strategy for mitigating unplanned disruptions If yes then your proposal should include the strategy and maximum disruption time frames C Yes JNo 4 Is there a workstation install requirement If yes then specify in your proposal C Yes No i i 5 Is this a browser based User interface If yes then ClyYes No specify supported browsers and versions in your proposal 6 Do you have Support options available If yes specify options in the proposal O Yes No 7 Is there a user manual C Yes No 8 If yes is the manual electronically available L Yes JNo 9 Is there on line help assistance available L Yes JNo 10 Will you provide customization of the system if required by the State of South Dakota If yes then specify the process and fee structure for custom work in your proposal C Yes No 11 Do you have a formal change management process If yes
10. s defined by the State and all traffic leaving or entering the State network will be monitored Would this affect the implementation of the system L Yes L_JNo 38 It is State policy that systems must support NAT and PAT running inside the State Network Would this affect the implementation of the system L Yes L_ JNo 39 It is State policy that systems must not use dynamic TCP or UDP ports unless the system is a well known one that is state firewall supported FTP TELNET HTTP SSH etc Would this affect the implementation of the system L Yes L_JNo 40 Will the system require web presentation If so what are the server side requirements Will the system use any Java script L Yes LINo Data access export import capability 41 How does data enter the system transactional or batch or both 42 Is the system data exportable by the user for use in tools like Excel or Access L Yes L_JNo 43 Will user customizable data elements be exportable also L Yes L_ JNo User configurable permissions 44 Will the system support authorization If yes specify in your proposal For example role based authorization for functionality and data L Yes L_JNo 45 Will the system distinguish between local versus global administrators where local administrators have rights to user management only for the program area that they are associa
11. ses that require scheduling If yes then specify in your proposal L Yes LINo 14 Will the system infrastructure include a separate OLTP or Data Warehouse Implementation If yes then specify in your proposal L Yes L_JNo 15 Will the system infrastructure require a Business Intelligence solution If yes provide a detailed description in your proposal L Yes L_JNo 16 Will the system have any workflow requirements If yes then specify in your proposal L Yes LINo Date Last Changed October 15 2013 All documents can be found at http bit sd gov rfp Exhibit B5b South Dakota Group Description Response 17 Explain the software licensing model including the number of concurrent users ownership of the product and license duration and renewal L Yes L_JNo 18 The State expects to be able to move your product without cost for Disaster Recovery purposes and to maintain high availability Will this be an issue L Yes L_JNo 19 Can the system be implemented via Citrix If so please include 3 client names contact numbers of those who have implemented your proposed system under Citrix L Yes L_JNo 20 Will the system implement its own level of security L Yes L_JNo 21 Can the system be integrated with our enterprise Active Directory to ensure access is controlled L Yes L_ JNo 22
12. t be able to use either standard Internet Protocol ports or Ports as defined by the State of South Dakota BIT Network Technologies Would this affect the implementation of the system For example a web system should use TCP 80 and or TCP 443 for client access Deviation of Internet Protocol ports or Ports for your proposal should be mentioned with your response Yes JNo 35 It is State policy that all HTTP SSL communication must be able to be run behind State of South Dakota content switches and SSL accelerators for load balancing and off loading of SSL encryption If need is determined by the State would this affect the implementation of the system The State of South Dakota has hardware installed for an Enterprise solution for content switches and SSL accelerators for load balancing and off loading of SSL encryption A Generic Network Diagram will be provided once the Confidentiality agreement is signed LOI Yes No 36 It is State policy that BIT has a virtualize first policy that requires all new system to be configured as virtual machines Would this affect the implementation of the system Yes No Date Last Changed October 15 2013 All documents can be found at http bit sd gov rfp Exhibit B5b South Dakota Group Description Response 37 It is State policy that all access from outside of the State of South Dakota s private network will be limited to set ports a
13. ted with and global administrators have rights for the entire system L Yes L_JNo Audit amp Security Capabilities 46 Will this system provide the capability to track data entry access by the person date and time L Yes L_ JNo Date Last Changed October 15 2013 All documents can be found at http bit sd gov rfp Exhibit B5b South Dakota Group Description Response 47 Will the system provide data encryption for sensitive information both in storage and transmission Please explain in your proposal L Yes L_JNo 48 It is State policy that systems at the discretion of the State may have a Security Audit performed on it by BIT ora gn Party for security vulnerabilities Would this affect the implementation of the system L Yes LINo 49 The Vendors Contractors are also expected to reply to follow up questions in response to the answers they provided to the security questions At the state s discretion a vendor s answers to the follow up questions may be required in writing and or verbally The answers provided may be used as part of the vendor selection criteria Is this acceptable L Yes L_JNo Backup 50 The State of South Dakota currently schedules routine maintenance from 0400 to 0700 on Tuesday mornings for our non mainframe environments and once a month from 0500 to 1200 for our mainframe environment Systems will be offline
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