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EOIS-CaMS Survey Summary

1. 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 5 12 15 11 25 15 35 36 of 54 Nov 29 2012 12 58 PM Nov 29 2012 10 19 AM Nov 28 2012 6 53 PM Nov 28 2012 3 18 PM Nov 28 2012 2 19 PM Nov 28 2012 12 49 PM Nov 28 2012 11 54 AM Nov 28 2012 11 14 AM Nov 28 2012 10 55 AM Nov 28 2012 8 20 AM Nov 28 2012 8 06 AM Nov 27 2012 7 57 PM Nov 27 2012 5 57 PM Nov 27 2012 3 00 PM Nov 27 2012 1 53 PM Nov 27 2012 1 43 PM Nov 27 2012 1 31 PM Nov 27 2012 12 33 PM Nov 27 2012 11 50 AM Nov 27 2012 11 47 AM Nov 27 2012 11 20 AM Nov 27 2012 11 14 AM Nov 27 2012 10 37 AM Nov 27 2012 10 35 AM Nov 27 2012 10 27 AM Nov 27 2012 10 03 AM Nov 27 2012 10 00 AM Q8 How much time per week on average does your agency spend inputting data into EOIS CaMS Please provide an estimate in hours 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 5 6 10 20 20 18 20 35 10 10 30 12 20 37 of 54 Nov 27 2012 9 52 AM Nov 27 2012 9 45 AM Nov 27 2012 9 16 AM Nov 27 2012 9 14 AM Nov 27 2012 9 06 AM Nov 27 2012 8 56 AM Nov 27 2012 8 27 AM Nov 27 2012 7 34 AM Nov 27 2012 12 30 AM Nov 26 2012 6 45 PM Nov 26 2012 6 26 PM Nov 26 2012 5 23 PM Nov 26 2012 4 30 PM Nov 26 2012 3 31 PM Nov 26 2012 3 26 PM Nov 26 2012 2 43
2. The system asks me for the expected dates acutal dates end dates etc am not 46 of 54 Nov 27 2012 10 03 AM Nov 27 2012 10 00 AM Nov 27 2012 9 16 AM Nov 27 2012 9 14 AM Nov 27 2012 9 06 AM Nov 27 2012 8 56 AM Nov 27 2012 8 27 AM Nov 27 2012 12 30 AM Nov 26 2012 6 26 PM Nov 26 2012 5 23 PM Nov 26 2012 4 30 PM Nov 26 2012 3 31 PM Nov 26 2012 2 43 PM Nov 26 2012 2 42 PM Nov 26 2012 2 17 PM Nov 26 2012 1 32 PM Nov 26 2012 12 27 PM Nov 26 2012 12 20 PM Nov 26 2012 12 03 PM Nov 26 2012 11 57 AM Q10 What topics related to EOIS CaMS would you like additional training on 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 sure what dates to enter as expected A thorough training from someone who not only knows the system but alo knows literacy and how we would use it Until we know what additional information is needed then we will continue to learn in house more of reporting and how is it combine with the input More input training More information on what to put down for various situations a standard answer across the province not one that depends on which funding agent you talk to or hear from other sites what their agent says in comparison to ours entering and tracking milestones Have another training session with entering an actual learner Now that we have used it think that it would have more meaning and we would
3. What questions do you have about EOIS CaMS Please try to be as specific as you can 46 47 48 49 50 purposes What are we exactly evaluated about The datas the closed data the milestones Why the NOC and NAICS codes Very time intensive and doesn t serve the learner or program Hopefully questions regarding reporting will be answered at the next training Why can we create individualized plan items which definitely makes sense in the context of low level learners but not be able to exit them as being goal completed without a milestone The whole point is individualized learning in this context They have designed the Milestones however to show how these utilize transferable skills Fundamentally it seems to me the Ministry is facing a contradiction either they recognize that individualized task based learning is the goal of their programs or they recognize that in some contexrt ie for individualized plan items that goal completion may be outside the context of a milestone If a client abandons the program without completing the necessary steps how can that be reflected truthfully without a negative on the QSAR 34 of 54 Nov 26 2012 10 02 AM Nov 26 2012 9 52 AM Nov 26 2012 9 50 AM Nov 26 2012 9 31 AM Nov 26 2012 9 11 AM 35 of 54 Q8 How much time per week on average does your agency spend inputting data into EOIS CaMS Please provide an estimate in hours 1 2 10 11
4. input employment data The database s design seems out of date Was this database originally intended for literacy Will CaMS be undergoing any modifications to make it efficient and less time consuming to use It would be useful to be able to expect predicability when using the system It times out very quickly which can be a problem during the daytime with constant interruptions It would be helpful to have an on hold ability which clears the Screen so as not to have to go through the one key process routinely during the timing out process Why are all ETCs not providing the same information not on the same page Why are phone and email inquiries no longer valid for R amp I This is a major aspect of the work that we do and our inability to get credit for it is negating its value Why can we not get credit for assessing individuals who for whatever reason do not end up attending our programs This service is valuable within the EO system refer client to the correct service helps clients to make decisions which takes a lot of time When we can t count this work for credit it illustrates that little value is seen in a big part of what we do Is there not some way to make the participant registration forms mirror the cams data entry screens we have to flip back and forth all over the place to find information e g on the PR form it is last name first name on the exit it is first name last name no consistency in convention
5. modify new client s info Why isn t the address changed in CaMS if a client has moved from one city to another HOw do close all the Learners who just leave us tried to enter aggregate Information amp referral screen shots in manual do not agree with what get when am in CAMS so cannot follow the instructions from the manual can we have some training that will tell us where the info in the various reports is taken from why do have to log in twice once my session has expired even when I hit the confirm log out button is there a way for the system to automatically close the various windows often have 6 or more tabs open even when have logged out seems to me that would be a security issue we have lost some learners from out total when the system was switched recently When will we be receiving some training on the reporting process Will we be receiving any financial support to assist with the CaMS system and the added workload Why was the db created without field input How realistic are the learner targets in the Schedule B if the numbers keep changing in the system None at this time What makes a case inactive Is this something to be concerned about at a 32 of 54 Nov 27 2012 1 53 PM Nov 27 2012 12 33 PM Nov 27 2012 11 50 AM Nov 27 2012 11 47 AM Nov 27 2012 11 20 AM Nov 27 2012 10 37 AM Nov 27 2012 10 27 AM Nov 27 2012 10 00 AM Nov 27 2012 9 52 AM Nov 27 2012
6. 27 2012 9 06 AM Nov 27 2012 8 56 AM Nov 27 2012 8 27 AM Nov 27 2012 12 30 AM Nov 26 2012 6 45 PM Nov 26 2012 6 26 PM Nov 26 2012 5 27 PM Nov 26 2012 5 28 PM Nov 26 2012 4 30 PM Q6 What do you like about EOIS CaMS 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 about the IT problems don t like that it is hosted somewhere else and dependent on local internet service provider technology Navigation is logical like the system because it provides a vast amount of data about our learners In addition it provides an organized methodology for tracking our learners progress like the idea am not impressed with the resultant program it is not well designed it tells you when to do follow ups We can see what else the learner is involved in in the community honestly can t think of anything like the fact we are truly tracking progress now Learners seem to appreciate the milestones and culminating tasks and feel they are accomplishing more Inputting of sub goals and plan items is pretty straight forward Once you understand what you are doing it is fairly straightforward to enter the data that it s online and can work on it from other locations like the new enhance learner plan being able to upload download makes it much easier No need to have a separate word document You can have more than one screen open at a
7. 40 41 42 43 44 45 date as opposed to that date which reference number is which As noted a one day overview for managers was not even a good try at training Learning CaMS on the job on the fly with OALCF documents in one hand and 5 suggested short cut sheets in the other isn t even humorous Employment Service agencies had suggested a 6 month preparation and hands on training The expectation to go live after managers returned from a one day overview to train staff and then not to have access until the fiscal year started was a very poor decision ETC s who use CaMS were unprepared for the difficulties and complications that the LBS sector would have The initial training provided a good introduction but without having immediate access to the system it was diificult to remember the various input screens once we went live think a follow up training session would have been useful once the system was installed The training provided in February was very simplistic However it was sufficient When the changes happened around the learner plan the ministry did not notify us until a good 2 weeks after the implementation of the change This was quite upsetting as we did not know what we were supposed to do with the new plan There was nowhere any notification telling those not involved in the pilot to just disregard Very annoying Cannot decipher a number of the reports the training material was too general it is difficult t
8. 45 46 47 48 Current learners with only relevant info showing Learners achieving milestones culminating tasks learners accessing supports Reports are ok but WHY do they download to Excel They are huge and unmanageable Why not use a proper report format When we have to report to MTCU about number of male vs female learners this info should be calculated in the report not have to do it manually Breakdown of information like IMS goal path numbers source of income etc more straight forward presentation of data have not had much experience re the reports so don t feel can adequately answer this question Not sure not involved in the reports Reports that actually make sense cannot understand most of them and they are not set up for literacy reporting Gender Goals Outstanding Milestone Summary Statistics needed by the area support networks All of them As per the old IMS system the LBS Activity Report Verification Tool was very handy for specific data searches usual learner profile goals stats and progress Reports selected by date range and able to sort and total by age income source etc seperating out numbers of the three locations that we serve the demographic info indicated above SQM similar to ES that provides a summary of results Goals ages source of income gender length of time in program etc to be able to be pulled up separately for reports and data analysis Informa
9. 54 AM Nov 28 2012 11 14 AM Nov 28 2012 10 55 AM Nov 28 2012 8 20 AM Nov 27 2012 7 57 PM Nov 27 2012 7 17 PM Q5 Do you feel you have adequate support training already provided training materials available ongoing support from MTCU to effectively and efficiently utilize EOIS CaMS to capture data for your agency 14 15 16 17 18 19 20 21 22 23 mentality There is no help desk help questions go to a field rep who does not have access or at least a mirror image of the system and not a technician had a system glitch for three months until a rep actually asked a tech what they thought it may have been needless to say if had access to a tech the problem would have been solved inside of an hour instead of 3 months of never ending emails and screen shots The training before launch was based on the EO system both the mandatory on line training followed by the in class and there wasn t further opportunity for training once a sense of familiarity would have been place shortly after using the system There still hasn t been an offer of further refresh training We frequently feel that we are training our reps on the system and generally that MTCU is using this first phase as the previously missing testing The method of communication from MTCU is not well thought out clearly not vetted and clearly left hand right hand syndrome Updates to chapters are not hilited Errors in manuals Lack of
10. 9 14 AM Nov 27 2012 9 06 AM Nov 27 2012 8 27 AM Nov 26 2012 6 26 PM Nov 26 2012 5 27 PM Nov 26 2012 3 31 PM Q7 What questions do you have about EOIS CaMS Please try to be as specific as you can 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 agency performance level Recently have noticed that response time is slow when updating amp creating learner s records Is there a field on CaMS to record a learner s learning style Is a redesign planned When will queries be developed that will give the providers information that we need continue to hear that we should be running another database on the side to capture information that the Ministry expects us to have but that CAMS does not do When will the funding be provided for that We continue to hear about case management will CAMS be able to do this Why do we need the NAICS and NOCS When will proper help screens become available Why is the system so slow When are decent Milestones going to be available Will there be more upcoming training for system use step by step and interpretation of the reports Please see 5 above Why do we have to specify country More areas could be set up already for us Also more blank spots could be left in drop down menus so that we could type something in how much will making mistakes in entering data affect our performance review in this transitio
11. I want to Edit it Now have to guess When get and error message wish the system would automatically send me into the field that needs to be edited often have trouble finding out what s wrong Learner Plans opening and closing Learning Activities should not be a Sub goal but fall under planned activities with in the sub goal of that competency The detailed guidelines of the Learner Participant Form as input on CaMS i e what is interupted education The reporting of only exited learners as oppose to the status of learner while on CaMS It is time consuming Too many fields to fill out The method by which input is done is erratic jump from one screen to another get one hour per week for administrative tasks This includes CaMS amongst other things Obviously one hour a week does not cover what is required to be input or updated in CaMS Why am inputting so much employment data Why is this not left up to the employment counsellors IF the person is looking for a job Also most learners can t recall when they started and stopped high school or jobs It s a guess Why not just use the year instead of a date and month as well Why can t the system handle end of month updates We should be able to access CaMS all the time Also constantly have to use the binder for CaMS when inputting data so don t make a mistake Therefore would prefer an easier software package Why can t the learners fill in the data themselves Afte
12. PM Nov 26 2012 2 42 PM Nov 26 2012 2 17 PM Nov 26 2012 1 32 PM Nov 26 2012 12 57 PM Nov 26 2012 12 27 PM Nov 26 2012 12 20 PM Nov 26 2012 12 03 PM Nov 26 2012 11 57 AM Nov 26 2012 11 33 AM Nov 26 2012 11 07 AM Nov 26 2012 11 06 AM Q8 How much time per week on average does your agency spend inputting data into EOIS CaMS Please provide an estimate in hours 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 8 28 3 7 15 10 15 10 38 of 54 Nov 26 2012 10 55 AM Nov 26 2012 10 48 AM Nov 26 2012 10 41 AM Nov 26 2012 10 39 AM Nov 26 2012 10 34 AM Nov 26 2012 10 32 AM Nov 26 2012 10 29 AM Nov 26 2012 10 26 AM Nov 26 2012 10 25 AM Nov 26 2012 10 20 AM Nov 26 2012 10 10 AM Nov 26 2012 10 06 AM Nov 26 2012 10 02 AM Nov 26 2012 10 02 AM Nov 26 2012 9 52 AM Nov 26 2012 9 50 AM Nov 26 2012 9 46 AM Nov 26 2012 9 27 AM Nov 26 2012 9 11 AM 39 of 54 Q9 What types of reports would be useful for your agency to have access to Please try to be as specific as you can 1 2 10 11 12 13 14 15 16 Training on Quarterly Reports How much time we are spending in CaMS Graphs to show changes in data over time Anything related to literacy that coud lead to delivery improvements Reports similar to those generated monthly by IMS What we really really want is the ability to generate our own report
13. and was delivered weeks before the system was available so there was no opportunity to practice what was learned no sandbox was available to explore prior to launch we are still at times playing around and entering data just to see what happens as we have no idea how some pieces fit together or how it impacts the monthly reports More training is required on the reporting process and how to get the information you need It honestly feels like we are flying by the seats of our pants Each attempt at training has experienced problems themselves leading to more confusion When the people training you cannot get the program to work for a public demonstration how can it be expected that we will learn anything Training was too short to allow adequate practice and took place at too long an interval before actual use so much of the training was forgotten Training was too limited all practitioners in an agency ought to have been trained in case of illness or other eventuality not just managers and SPRAs The training materials are voluminous and many practitioners don t have time to both run their agencies and read through the materials Our ETC has been as supportive as she can be but was no better trained than a field practitioner think the user tools developed are complex and intimidating It takes practice to get acquainted with the system and the initial impressions are intimidating and can lead people to give up witnessed this in the
14. guess to see which is which on the Gant chart without actually clicking on each one Learning activities don t count as a competency so the learner doesn t get included in learner totals Learning to navigate CaMS Finding the time to learn to navigate CaMS Finding the time to input information on a regular basis Terminology did not match with OALCF curriculum we were working with Sub Goal vs Competency Plan Item Name vs Task Group Some mandatory fields are not highlighted eg Postal Code Not enough categories of Learning Activities too specific eg learning related to workplace math On one page the 13 of 54 Nov 27 2012 9 06 AM Nov 27 2012 8 56 AM Nov 27 2012 8 27 AM Nov 27 2012 12 30 AM Nov 26 2012 6 45 PM Nov 26 2012 6 26 PM Nov 26 2012 5 27 PM Nov 26 2012 5 23 PM Q4 What are the major challenges you have experienced with EOIS CaMS 43 44 45 46 47 48 49 date the case was entered into CaMS is called the Creation Date On another page it is called the Registration Date which is confusing as the Registration Date on yet another page is the date the client registered with the organization Too many pages to navigate through to find information The interface is not user friendly or intuitive and certainly does not reflect the learning curve of online operating systems that are currently being distributed to the public When described CaMS to major international internet c
15. initial training groups and know this from my experience It feels like months of trying to figure things out and TCU can t see the actual reports that we do so they don t always have a good answer Our network support would be the perfect ones to help out but they don t have access to EOIS Cams The first training was done by Employment Services persons who do not work with the same pages as Literacy and couldn t answer Literacy specific questions The second training was done solely using slides as visuals not the program itself After that had to figure it out by myself reading the manual Training in CaMS needs to include hands on entries It needs a computer playground where people learning the system can enter mock clients where they can make mistakes and learn from them without fear of messing up the real world There needed to be more training in co ordinating the information on the Registration Form to the information in CaMS what goes where what is this 21 of 54 Nov 27 2012 9 45 AM Nov 27 2012 9 16 AM Nov 27 2012 9 14 AM Nov 27 2012 9 06 AM Nov 27 2012 8 56 AM Nov 27 2012 8 27 AM Nov 27 2012 12 30 AM Nov 26 2012 6 26 PM Nov 26 2012 5 23 PM Q5 Do you feel you have adequate support training already provided training materials available ongoing support from MTCU to effectively and efficiently utilize EOIS CaMS to capture data for your agency 33 34 35 36 37 38 39
16. is down quite often and is very slow It is terribly time consuming Perhaps the most challenging time consuming is exiting learners It seems odd to me that you have to exit each plan item when indicating that the plan item is completed This entails a significant amout of screen navigation and if one step is missed it has to be repeated over again If a step is missed it is also difficult to find since the error messages just say that something is missing the error messages are useless to help identify what is missing The Service Plans are also needlessly complicated to approve Not able to access system when needed i e system down or not functioning extremely cumbersome and difficult to navigate added admin burden is leading to staff burnout The menu choices are foreign to LBS agencies For example Learner Gains Scores Apprentice There has been no training on how to close files for clients who did not complete the program very common at community based LBS ETC says use the Opened in Error that is not accurate If a client has many competencies the system expects them to complete a MILESTONE per competency 17 of 54 Nov 26 2012 9 52 AM Nov 26 2012 9 50 AM Nov 26 2012 9 46 AM Nov 26 2012 9 31 AM Nov 26 2012 9 27 AM Nov 26 2012 9 11 AM 18 of 54 Q5 Do you feel you have adequate support training already provided training materials available ongoing support from MTCU to effectively and efficiently uti
17. much detail is needed Training slow take too much time to enter the information sometimes the system is down and too many other challenges Do not like having to log in after 15 minutes have lapsed too many layers 3 home pages find it confusing and too easy to make a mistake A LOT of admin work entering milestones learning activities expected dates actual dates get very little else done in the day Too many people involved Instructors enter some data admin enter other data Nobody knows where we are at with students and their milestones learning activities Busy and hard to get work done It stalls if too many are on the system It kicks you out if you have to leave it for a short time Not in Literacy language the need to navigate through multiple screens to enter the same data eg entering ATTAINED milestones need to use 2 different screens carry over and not all learners on the files 1 The form to database transition i e the input does not correlate at all well LBS terms are not replicated on the system 2 Constant jumping back and forward between windows when all input should be tabular 3 15 minute log off time is not workable in a busy work environment 4 Has added more administrative time to the work in LBS when budgets are tight 5 ETCs and LBS networks are not familiar with the LBS section of CaMs 6 System slows down on a Friday and towards end of month reading understanding t
18. of forms When are you releasing the learner plan currently in a pilot project but also visible to some of us Left to us to surmise what we were seeing and some agencies not part of the pilot are using that form due to lack of information Follow up forms are 3 pages LONG total waste of paper surely you can refine them Referred In by word of mouth is a very common referral source but is not counted in any way in the Data Service Quality Report Why is this 1 What date do we enter for training support actual start date and actual end date WHen the learning started for example could be 6 7 years ago or when EOIS CaMS came into effect on April 1 2012 2 Why do reports generate different information each time they are printed The most popular NOC amp NAIC codes should be in a drop down menu to speed up input Who can give us advice Will MTCU provide additional funding for staff We are relying on a tech savvy volunteer Many additional staff hours are required to manage the application process and to follow up on learner information and service plans We have had many many questions about cams all of which are in the hands of our rep to answer 31 of 54 Dec 12 2012 1 32 PM Nov 29 2012 10 19 AM Nov 28 2012 6 53 PM Nov 28 2012 3 18 PM Nov 28 2012 11 54 AM Nov 28 2012 11 14 AM Nov 28 2012 10 55 AM Nov 28 2012 8 20 AM Nov 28 2012 8 06 AM Nov 27 2012 7 57 PM Nov 27 2012 7 17 PM Q7 W
19. only come in once a week Our major challenge is that we won t have all our learners entered in time for this quarter s EER deadline In addition we have a backlog of carry over learners who have not been entered and some have left the program prior to signing all the required forms How can we include these learners in our annual learner total as required by our MTCU contract Speed lack therof functions that should be located under an edit selection Nov 27 2012 7 17 PM not view VERY un intuitive useless error messages lack of functionality maybe this isn t the case for the EO offices it was built for Basically our collective feeling is that this system was launched prematurely without enough 10 of 54 Q4 What are the major challenges you have experienced with EOIS CaMS 15 16 17 18 19 20 21 22 23 24 25 or extensive testing However it would be a mistake to say that challenges are only rising from the system This system change actually dovetails with a complete overhaul of how we deliver our literacy programs This coincides with a reduction in funding that led to reduced hours and even though we were asked about specific funding needed to implement changes we couldn t ask for something we didn t have enough understanding of in order to quantify need It is annoying when it shuts down in so short a time It makes it difficult to use Nov 27 2012 5 57 PM while students are there
20. syncronization Memos or instructions that come out simply refer to the EOPG rather than adding a link to the pertinent area It really feels like someone has done their job in isolation and not thought about application in the field Since the training in March there has been no easily accessible help Note however should be noted that our agency also provides EO funded employment programming and that team has been tremendously helpful just think there should be more training all together In depth training now would be beneficial We ve had a chance to work with CaMS and have more questions now than before we had a chance to get to use it Have had access to training consultant when needed One day of training that didn t even scratch the surface of what needs to be known e g no training on reports The system is very different from what we learned on in in class training Just don t have the time to keep up with all of the changes Ongoing support needs to be easily accessed i e an online or telephone accessed system so agencies can within a very short time within a few hours maximum have their questions answered For the most part yes however am also an ES Site so am very familiar with it from working with it for a significantly longer time than sole LBS agencies feel that when we re looking for answers from MTCU the answers are not always readily available started working over 4 months ago and have not recei
21. that require a lot of flexibility Imposing uniformity doesn t always work In our experience it is the time spent with students giving them the tools with which to navigate their personal issues and referrals for additional assistance where we find the most personal development Happy students then have a clearer mind to absorb what they are learning do exceptionally well They often excel academically and go on to higher learner or better employment Successful programs are ones where learners are made to feel that the are genuinely important and that their learning and life skills needs count It would be most unfortunate if the push for further mechanization and disproportionate emphasis on the EOIS will eventually dismantle the successful LBS Program that has been carefully developed and honed over the last 20 years While the IMS wasn t perfect it certainly was a lot more user friendly and could defintely do things the EOIS cannot understand that the Ministry has developed this system based on rationalization purely from a business perspective What would have made much more sense would have been if they had invested the dollars into being able to properly pay the staff for the work that they do rather than putting the LBS organizations into a fiscal position where they have had to cut funding and expect much more work out of staff for less remuneration The tranformed model is disconnected from what is truly best for the learners and those
22. the system it is not as fragile as once assumed I hope Not much reports history of learner involvement The ability get more information which suspect will be the case once training is received for the reporting process Being able to track student progress in more detail at any time Being able to follow the progress of our learners It has a spiffy interface like the idea of a web based db that is not dependent on the software being in a given computer in the event of a breakdown can access the db from any computer This is a plus It does seem useful to have an overall database so a client can transition from program to program with all records following them like that it allows service providers an insight into the other programs and services a client may have accessed and allow them to tailor their support accordingly like it Online and current easy to see what other services the client uses easy to setup another service plan I m not sure like that the Learner Plan will soon be linked to CaMS hopefully so won t need to re enter all the data again like that it is hosted somewhere else and some other agency has to worry 27 of 54 Nov 27 2012 11 47 AM Nov 27 2012 11 20 AM Nov 27 2012 11 14 AM Nov 27 2012 10 37 AM Nov 27 2012 10 35 AM Nov 27 2012 10 27 AM Nov 27 2012 10 03 AM Nov 27 2012 10 00 AM Nov 27 2012 9 52 AM Nov 27 2012 9 45 AM Nov 27 2012 9 14 AM Nov
23. time and can move freely between screens is more user friendly than IMS Because was involved with CaMS from the beginning the source of the data is more easily understood than the sources of IMS data Don t like any of it once you know the system it is eay to input information can see all my students and update their plans easily Case Activity Report like to see what other programs the learner my be involved that is not revealed when you speak with the learner Not much Captures information for us but then someone always wants us to pull that info and forward it out again but in another format It captures most of the data that we are likely to ever need except for case notes 28 of 54 Nov 26 2012 3 31 PM Nov 26 2012 2 43 PM Nov 26 2012 2 42 PM Nov 26 2012 2 17 PM Nov 26 2012 1 32 PM Nov 26 2012 12 57 PM Nov 26 2012 12 27 PM Nov 26 2012 12 20 PM Nov 26 2012 12 03 PM Nov 26 2012 11 33 AM Nov 26 2012 11 07 AM Nov 26 2012 11 06 AM Nov 26 2012 10 55 AM Nov 26 2012 10 41 AM Nov 26 2012 10 34 AM Nov 26 2012 10 32 AM Nov 26 2012 10 29 AM Nov 26 2012 10 25 AM Nov 26 2012 10 20 AM Q6 What do you like about EOIS CaMS 60 61 62 63 64 65 66 67 68 69 70 like that don t have to worry about backups and the student s information will be there even if disaster strikes like the reports The paperwork provided matches perfect
24. 12 11 07 AM Nov 26 2012 10 55 AM Nov 26 2012 10 48 AM Q5 Do you feel you have adequate support training already provided training materials available ongoing support from MTCU to effectively and efficiently utilize EOIS CaMS to capture data for your agency 46 47 48 49 50 51 52 53 54 55 56 57 58 59 We have had no real training and as we hear from other sites it is becoming clear that what is inputted how etc is not standard between funding sites as funding agents in various areas are giving VERY different answers for the same inputs This is a major issue in validity for any information generated through this site AND if many rulers are being used yet we are all being judged it is again NOT reliable data being generated Not really sure though as it s probably too soon to tell We do have one on going issue where the system says a plan is closed and it is but it also says the plan is open and no one cann find it including MTCU staff Other tech system issues have been dealt with swiftly As said above the system seems to change from time to time and we are not notified of a change feel that the training will only get so far then I m stuck again Not enough training on closing and follow ups That being said too much information has been provided have the practitioners entering information for the students It would be helpful to have a guide with just the step by s
25. 34 35 36 Please provide any additional comments or information you would like to share programs to bring more bodies though the door and be administrators daily too If MTCU wants this to happen try giving community agencies enough money to pay an admin person to daily input the data As it is there is not enough hours in a month to do the things asked of us do enjoy working with CaMS There was a definite learning curve but support from other users have helped greatly Try to cut down stressful on manager and coordinator More time is now being spent on input Almost double think at the moment the inconsitencies across the province make this system a poor example of quantitative data collection was doing well with IMS but not with EOIS Not sure why can see the point of CaMS but the ineffective roll out has lead to such a negative feeling in the communities to which am connected that it will take much longer for agencies to feel that CaMS is actually a positive tool for us to use The program was not ready to handle LBS community based It appears more suitable to College Employment 54 of 54 Nov 26 2012 11 06 AM Nov 26 2012 10 55 AM Nov 26 2012 10 48 AM Nov 26 2012 10 34 AM Nov 26 2012 10 25 AM Nov 26 2012 10 03 AM Nov 26 2012 9 11 AM
26. BS users We supplied correct directions to our ETC for entering R amp I because they were incorrect Initial and only 2 hr training rushed and done long before we had a chance to get into Eois Cams so almost useless Our subsequent questions are answered with look it up on EOPG another site that is difficult to navigate Training came too late updated guides are not available on time and too hard to find on EOPG We have been using it for 7 months without training on the reports We are being monitored on our report data but have not been trained to understand what data is reported on and how it is weighed Training was provide in March which was too far in advance of implementation A refresher would have helped us to get a faster start We have had to feel our Way Absolutely not The reps cannot access the system without having a specific case to look at Questions of a general nature cannot be handled without a specific case As sympathetic as we may be toward our reps for the position they are in we do not find solutions in a standard answer of this is a transition year It is unheard of that such a large change in system functionality combined with a massive impact on all business processes is handled on a let s see how it goes 19 of 54 Dec 12 2012 1 32 PM Nov 29 2012 12 58 PM Nov 29 2012 10 19 AM Nov 28 2012 6 53 PM Nov 28 2012 3 18 PM Nov 28 2012 2 19 PM Nov 28 2012 12 49 PM Nov 28 2012 11
27. EOIS CaMS Feedback 1 What sector s does your agency belong to Please check all that apply College Sector Community Based Laubach School Board E p 2 What stream does your agency represent Anglophone Deaf Native Francophone E M H _ H 1 of 54 Response Percent 14 6 68 3 9 8 19 5 answered question skipped question Response Percent 79 3 2 4 19 5 2 4 answered question skipped question 4 SurveyMonkey Response Count 12 56 Response Count 65 3 What is your role at the agency Please check all that apply Response Response Percent Count Practitioner sf 45 1 37 Manger J 30 5 25 Coordinator sd 36 6 30 Volunteer 1 296 1 Other please specify am 23 29 19 answered question 82 skipped question 0 4 What are the major challenges you have experienced with EOIS CaMS Response Count 80 answered question 80 skipped question 2 2 of 54 5 Do you feel you have adequate support training already provided training materials available ongoing support from MTCU to effectively and efficiently utilize EOIS CaMS to capture data for your agency Response Percent Yes uu 32 9 No E 67 1 If you answered no please provide details answered question skipped question 6 What do you like about EOIS CaMS answered question skipped qu
28. It was a bit of a learning curve at first but now I m finding it easier to navigate Nov 27 2012 3 00 PM One of the things that I still find challenging however is knowing what NOCS and NAICS codes to use 1 Slow access to the system By mid morning it s often impossible to enter any Nov 27 2012 1 53 PM data 2 Need for follow up training initial training was in March 2012 by the time we started using the system we had forgotten much of the material 3 We opted to implement with new learners only and now have no easy way to include those who completed their training in April and May 4 Having sign offs at several stages of the data entry process delays with heavy traffic getting bounced out huge amount of time per client Nov 27 2012 1 43 PM Time Need for duplicate information should be eliminated Nov 27 2012 1 31 PM think you should not have to look for your next step you should just see thing Nov 27 2012 1 05 PM step by step would like to be able to recall exited learners would also like to print off the Nov 27 2012 12 33 PM page at the conclusion of entering these clients like we were able to initially It showed the areas that were in progress have been unable to access the system at various times during the day Not Nov 27 2012 11 50 AM sure if the server is too busy or overloaded ambiguous terminology intrusive questions which potential students aren t Nov 27 2012 11 47 AM comfortable answering pr
29. TCU in July A complete refresher would be useful Adding Learning Activities and Tasks Data definition Exiting and follow up review of the screens and what the questions mean Better explanations on learning activies milestone culminating tasks and how and when to enter into Cams One on one training from the beginning would be an asset for this organization as both instructors are new 45 of 54 Dec 12 2012 1 32 PM Nov 29 2012 10 19 AM Nov 28 2012 6 53 PM Nov 28 2012 3 18 PM Nov 28 2012 2 19 PM Nov 28 2012 12 49 PM Nov 28 2012 11 54 AM Nov 28 2012 11 14 AM Nov 28 2012 10 55 AM Nov 28 2012 8 20 AM Nov 27 2012 7 57 PM Nov 27 2012 7 17 PM Nov 27 2012 1 53 PM Nov 27 2012 12 33 PM Nov 27 2012 11 50 AM Nov 27 2012 11 47 AM Nov 27 2012 11 20 AM Nov 27 2012 10 35 AM Nov 27 2012 10 27 AM Q10 What topics related to EOIS CaMS would you like additional training on 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 closing and exiting learners Since the reporting section wasn t available at the time of the LBS training in April It would be nice to see how this works Understanding and using the reports e g 64 etc to help us analyze our service delivery success and directions and trends to address 1 where to enter aggregate Information amp Referral 2 where how to enter follow up information what should
30. al client records Lastly being able to access correct data for individual client files involves a one option only process which can often be challenging to determine Unable to access Cams frequently Entering addresses using Canada Post is Nov 27 2012 10 35 AM very frustrating So many steps involved for data entry If two instructors are working with the same client on different goals only one of Nov 27 2012 10 27 AM them can access and record the client s progress manipulation of screens to put in data Nov 27 2012 10 03 AM When have to do the module on line training before going to the actual hands Nov 27 2012 10 00 AM on training The module wasn t set up for the LBS version Getting kicked out from the system if not entering information after few minutes because you had to answer the phone or etc System is not in LBS language and so difficult to interpret Time to work on the Nov 27 2012 9 52 AM system to keep up input time consuming it kicks you out before can get anything done Allowing time to train practioners and time to have them input small chunks of time do not work Information from reports for business planning not sufficient not user friendly or intuitive at all cumbersome to navigate and to complete Nov 27 2012 9 45 AM anything the process to get from first entry to in progress very cumbersome process to close requires the same information to be entered in too many places Difficuly troublesho
31. be printed off as evidence that a learner has been entered in CAMS since the plan summary feature has been disabled Reporting process and obtaining the learner data we require for reporting purposes Inputting learners EOIS CaMS Reporting It would be nice to have the initial training class provided again to the service providers Turnover rates are high in agencies and the new staff may not have had the opportunity to partake in these types of sessions believe they would be invaluable for new hires Also the initial sessions only allowed for one representative from many of the organizations it would be nice to have training opportunities for others Evaluating reports and how the system will affect decision making and funding hands on playground The entire LBS side of learner plans milestones culminating tasks learner activities Other organizations have found out that you can t put information under the titles that are there implications of data entry choices the logic behind what is being captured and how it affects the agency s peformance status Follow up training sessions on returning learners with simplified step sheets of the various screens and sequencing of steps None reports Using the learning plan Referral and information Learner plans Reports How to generate and analyze what not to do in CaMs or the 10 top mistakes to be aware of The information that needs to be input into the system such as dates
32. consuming and lacks efficiencies Clients learners are hesitant to answer extremely personal questions 16 A very challenging system to get comfortable with Nov 27 2012 10 35 AM 17 there is much additional time needed to get files ready for CAMS data entry we Nov 27 2012 9 14 AM have just developed a 23 point check list to ensure all steps are completed 18 believe this system is 20096 better than the old IMS system However there Nov 27 2012 9 06 AM are areas that need to be made more user friendly and more efficient and relevant to what we are doing It would be very useful to be able to generate reports that are specific to the reports that are required by the Ministry thus saving on resources and time that is currently required to gain information from the system the way it is currently designed Well done Just need to tweak a 52 of 54 Q12 Please provide any additional comments or information you would like to share 19 20 21 22 23 24 25 26 27 28 29 few areas and we should have an awesome system that will work for all Don t forget the added administrative workload will also require adequate funding to be able to maintain this please consider this fact when moving forward am skeptical of TCU s willingness to actually pay attention to the field in any meaningful way but remain open enough to fill out this survey like EOIS did not attend the one training event from TCU but managed
33. could be more specific so that can fix them as enter or update a client s information Navigation tools would be great would recommend more face to face and hands on training I m still trying to get use to it There are areas that I m not sure if just haven t done it before or if it is an option that is not available need more time Also giving definite specific definitions of what line items mean from the Learner Participant Form which then get reported on CaMS l ve spent too much time in CaMS since April It is one of the most frustrating data bases have used yet hope improvements are on the way Uuuuuh l m thinking Oh my god have nothing more to say The suggestions for having people access the program through emails where responses are recorded within 2 business days on the EOIS does not appear to be the most user friendly system LBS was originally designed to be a program where people came first and the human interaction was between people not just computers While computers definitely have their place what the Ministry is proposing where future learner and program connections are made through email for the purpose of recording onto the EOIS takes the focus away from the human voice interaction The outcome in this regard will not always be most advantageous for the student and conversely not for the LBS Program either While that may work for some it isn t the norm and is too rigid LBS learners are a group
34. developed for Cams were very poorly done and lacked any real value There should be a test site with false data that we could use to test out scenarios before messing up our live data would like to receive answers to my questions as quickly as possible Three to one depends on the content and length of training at some point you need someone to answer questions as they come up either a Help Desk or a training situation where you go through the system adn have an opportunity to ask questions Travel cost dollars needed for face to face training This would be the best option for those that learn hands on 49 of 54 Nov 28 2012 3 18 PM Nov 28 2012 2 19 PM Nov 28 2012 11 54 AM Nov 28 2012 10 55 AM Nov 28 2012 8 20 AM Nov 27 2012 7 57 PM Nov 27 2012 7 17 PM Nov 27 2012 12 33 PM Nov 27 2012 11 47 AM Nov 27 2012 9 14 AM Nov 27 2012 8 27 AM Nov 26 2012 12 57 PM Nov 26 2012 11 06 AM Nov 26 2012 10 55 AM Nov 26 2012 10 03 AM Nov 26 2012 9 50 AM Nov 26 2012 9 27 AM 50 of 54 Q12 Please provide any additional comments or information you would like to share 1 think it would be great to have an electronic registration form that can be validated so that the users know that all the information needed on the registration has been entered While know am still on a learning curve with the system still feel as though it is difficult to navigate through The messages that come up
35. e If it wasn t automatically 14 of 54 Nov 26 2012 4 30 PM Nov 26 2012 3 31 PM Nov 26 2012 3 26 PM Nov 26 2012 2 43 PM Nov 26 2012 2 42 PM Nov 26 2012 2 17 PM Nov 26 2012 1 32 PM Q4 What are the major challenges you have experienced with EOIS CaMS 50 51 52 53 54 55 56 57 58 59 60 61 62 recorded one would have to be sure to enter all dates before saving the page I m sure that this could be a real bother for a college with many classes of students to be entered into the system by one person Most likely they cannot enter everyone on the actual date of entry Very poorly written Not at all user friendly No help screens The system is not instinctual It feels as if LBS was plugged into the Employment Services framework without great regard for LBS language Finding exact NOCS and NAICS matches and having CaMS accept the codes don t understand the importance of having both codes Too time consuming The system is VERY slow in the afternoon Not being able to get in Freezing while using it Having to click three or four times to get back to a spot and having to do it over and over because want to keep adding info Spending so much time inputting information and gathering stats uncertainity about what the dates expected and actual start and end dates really mean and when can ignore them for instance with follow ups not accepting some NOC and NAIC codes so
36. e students currently enrolled not just when they leave This would give a much better picture of what a program is actually doing in these areas Some of our students low levels 1 amp 2 are in the program for a few years so none of this info will show when in reality we have over 90 of our learners meeting the suitability criteria in more than one area The same with completing learning activities milestones etc if this type of info is going to be used to measure program success and for gains scores it would be important to have it tracked while the learner is in the program not just showing when they leave 1 or2 years later since do not fully understand what the reports actually tell me am not too sure we hear that only closed plans generate stats stats in what report it is often unclear how totals in various reports are arrived at Reports that coincide with Ministry required reporting would be very useful QSAR Training Supports EER Business Planning etc Being able to access all information at one time in a spreadsheet and to be able to manipulate the data to get the information need quickly and efficiently Currently we have to refer to many reports to obtain the data information we need such as date of births male or females goals income etc need to know aggregate ages genders Aboriginal affiliation e g Metis of my students in a given month and year because other agencies notably Ontario Fede
37. egrate the whole process including milestones Not all materials we have currently reflect changes to the system We need 23 of 54 Nov 26 2012 10 34 AM Nov 26 2012 10 32 AM Nov 26 2012 10 29 AM Nov 26 2012 10 26 AM Nov 26 2012 10 20 AM Nov 26 2012 10 18 AM Nov 26 2012 10 10 AM Nov 26 2012 10 06 AM Nov 26 2012 10 03 AM Nov 26 2012 10 02 AM Nov 26 2012 9 52 AM Nov 26 2012 9 50 AM Nov 26 2012 9 31 AM Nov 26 2012 9 27 AM Q5 Do you feel you have adequate support training already provided training materials available ongoing support from MTCU to effectively and efficiently utilize EOIS CaMS to capture data for your agency ongoing training to offer to staff that are being on boarded Reports generated are huge and very difficult to piece together let alone interpret 60 We had one session that dealt with How to open a service plan Nothing at allon Nov 26 2012 9 11 AM how to close files or report Exit data There has been no training on how to use the Reporting section either 24 of 54 25 of 54 Q6 What do you like about EOIS CaMS 10 11 12 13 14 15 16 17 18 19 20 When all the information is a hand it is a very comprehensive tracking tool The plan summary printout is excellent do not like it It s a method of collecting data Data collection is important It helps with decision making on a going forward basis for literacy However the problem here
38. endly Confusing and restrictive 26 of 54 Dec 12 2012 1 32 PM Nov 29 2012 12 58 PM Nov 29 2012 10 19 AM Nov 28 2012 3 18 PM Nov 28 2012 2 19 PM Nov 28 2012 12 49 PM Nov 28 2012 11 54 AM Nov 28 2012 11 14 AM Nov 28 2012 10 55 AM Nov 28 2012 8 20 AM Nov 27 2012 7 57 PM Nov 27 2012 7 17 PM Nov 27 2012 5 57 PM Nov 27 2012 3 00 PM Nov 27 2012 1 53 PM Nov 27 2012 1 43 PM Nov 27 2012 1 31 PM Nov 27 2012 1 05 PM Nov 27 2012 12 33 PM Nov 27 2012 11 50 AM Q6 What do you like about EOIS CaMS 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 It s comprehensive and relatively easier to navigate through Auto fill screens ie the way the postal code leads to address info It is centralized A record of other agencies a client has been registered with can be viewed Follow up notices are given to agencies to signal contact necessary to clients Individual components to service plans are recorded Probably the fact that you can see a client s history of what services they have accessed like the drop down menus all information is generated in the learner plan Once the client s profile information is in CaMS you don t have to re enter this information if they have moved from another town or city like the fact that you can come back to it and continue your progress with a learner and that you can move around in
39. estion Response Count 26 53 60 79 Response Count 70 70 12 7 What questions do you have about EOIS CaMS Please try to be as specific as you can answered question skipped question 3 of 54 Response Count 50 50 32 8 How much time per week on average does your agency spend inputting data into EOIS CaMS Please provide an estimate in hours answered question skipped question Response Count 73 73 9 What types of reports would be useful for your agency to have access to Please try to be as specific as you can answered question skipped question 10 What topics related to EOIS CaMS would you like additional training on answered question skipped question 4 of 54 Response Count 48 48 34 Response Count 56 56 26 11 What method of training do you prefer Response Response Percent Count Face to face es 67 1 53 Webinar live 25 3 20 Webinar recorded sf 30 4 24 Online asynchronous module based interactive but available when you sd 36 7 29 want to take it Comments 17 answered question 79 skipped question 3 12 Please provide any additional comments or information you would like to share Response Count 36 answered question 36 skipped question 46 5 of 54 6 of 54 Q3 What is your role at the agency Please check all that apply 10 11 12 13 14 15 16 17 18 19 Office Assistan
40. hat questions do you have about EOIS CaMS Please try to be as specific as you can 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 Is there some easy way of accessing NOC and NAICS codes while entering learner data in CAMS would like to see expectations from the government as to what an ideal learner would accomplish Why is it that cannot add a task without indicating a Milestone number Is the student s answer sufficient for confirmation of service coordination or does confirmation have to come from the agency receiving the referral Do completed learning activities carry the same weight as completed milestones Why would the number of Learners Served decrease with subsequent reports Is it possible to make closing a file a little simpler It seems like a lot of screens to open and close individually to exit a client Could the screens just open automatically in soem sequence when the closed button is clicked something to make it faster something to make sure you have not missed a screen on your way out While learning activities are more general accomplishments compared to milestones can they be of equal weight importance in client s records Scenario Two teachers are teaching the same client and working on different goals How can two teachers gain access to the same student s file and record progress How often should we update the info if there are no milestones to record or enter
41. have more questions Our initial training was not well handled 1 1 2 late start finished early and website was fussy and not letting us really input see anything But told oh it s easy once you start doing it Yeah Right Closing and follow ups service plans culminating tasks pulling off data most efficient ways to manoeuvre the system sometimes there are several ways to get to screens with some taking several clicks and others being more direct exiting learners Report analysis DSQ reports Reporting Resource and information GED subgoals and learning activitgies QSAR reporting related to the PMS How to collate data for reporting purposes and business planning At a glance reports on age group or Income Support 26 47 of 54 Nov 26 2012 11 07 AM Nov 26 2012 11 06 AM Nov 26 2012 10 55 AM Nov 26 2012 10 48 AM Nov 26 2012 10 34 AM Nov 26 2012 10 32 AM Nov 26 2012 10 29 AM Nov 26 2012 10 25 AM Nov 26 2012 10 20 AM Nov 26 2012 10 10 AM Nov 26 2012 10 06 AM Nov 26 2012 10 03 AM Nov 26 2012 10 02 AM Nov 26 2012 9 52 AM Nov 26 2012 9 50 AM Nov 26 2012 9 46 AM Nov 26 2012 9 11 AM 48 of 54 Q11 What method of training do you prefer 1 10 11 12 13 14 15 16 17 Actually webinars recorded are great because you can watch them again Asynchronous might be good too 2nd choice webinar recorded While face to face is ideal it is very expensive Any met
42. he reports 1 Time out setting should be adjusted to give users more time as there can be many interuptions while working and having to log back in is time consuming 2 15 of 54 Nov 26 2012 12 57 PM Nov 26 2012 12 27 PM Nov 26 2012 12 20 PM Nov 26 2012 12 11 PM Nov 26 2012 12 03 PM Nov 26 2012 11 57 AM Nov 26 2012 11 33 AM Nov 26 2012 11 07 AM Nov 26 2012 11 06 AM Nov 26 2012 10 55 AM Nov 26 2012 10 48 AM Nov 26 2012 10 41 AM Nov 26 2012 10 39 AM Q4 What are the major challenges you have experienced with EOIS CaMS 63 64 65 66 67 68 69 70 71 72 73 74 The process for login is too long should be faster access to files Validity Reliability Funding agents giving very different answers from site to site causing a lack of standardization between sites in how information is even being inputted to begin with It is not intuitive OK once someone has worked with it enough The 3 home pages are difficult to keep track of Same with the different statuses assignment to the different home pages Employmeny Ontario Person Service Plan Hard to track follow up events system doesn t prompt so we track through Outlook Often the User Guide doesn t match what is in the system and CaMS User Guide is different again with respect to the Learner Plan Guide Especially true with Learning Activities find the system changes How you entered data today is not necessarily
43. hod that allows the user to go back to check on something with the provision for questions would be useful am curious to know if anyone else is experiencing the same difficulty were the drop down list for LBS is not always consistently able to be selected We could also use a sandbox why wasn t this provided Could have answered all of our questions with no pulling out of hair Need the ability to have the time to ask questions online training even webinars is difficult These can be accessed readily at any time NOTE this is the comment for the number of hours in CAMS the survey would not allow it Hard to estimate as we still put our students first and tend to have blitz sessions in cams We don t have the luxury of just having a staff member do all of the cams administrative work prefer hands on training where we actually get to work on the computer with the trainees The training provided before the launch of CaMS was helpful but another round of training would be beneficial now that we ve had a chance to use the program It appears that interpretations vary between service providers ideally presented in modules example how where when to entering cumulative Information amp Referral how where to record follow up results when amp why to use Custom Plan Items option etc do not have time to both access recorded asynchronous training and run my agency normally learn well online but the online modules
44. ifficulties logging in different screens pop up during the log in process that are not part of usual log in results in lack of confidence in the security of the system reports not being accurate high learning curve alot of info to input Following specific steps so the the CAMS take it making simple changes ie dates registering follow ups making sure the data entry is correct and gives the proper information 16 of 54 Nov 26 2012 10 34 AM Nov 26 2012 10 32 AM Nov 26 2012 10 29 AM Nov 26 2012 10 26 AM Nov 26 2012 10 25 AM Nov 26 2012 10 20 AM Nov 26 2012 10 18 AM Nov 26 2012 10 10 AM Nov 26 2012 10 06 AM Nov 26 2012 10 03 AM Nov 26 2012 10 02 AM Nov 26 2012 10 02 AM Q4 What are the major challenges you have experienced with EOIS CaMS 75 76 77 78 79 80 Poor training given by MTCU Time required to input data Agencies interpreting the fields differently and therefore making the roll up data invalid for example start date of Milestone is it when the learner actually does the Milestone or begins working towards it Not available always Logs you out if you answer phone interruptions Wish we had a help desk Learning Activities limited choice and doesn t capture acquisition of skills training task based approach is not a stand alone teaching approach as academic skills need to be inclusive also Reports interpreting and analyzing reports need training Input CaMS
45. is the method of data collection CaMS is not an easy database to use My primary job is literacy not data entry so get frustrated doing data entry on unpaid time get extra hours of pay Ability to enter data from anywhere Access to reports although limited functionality on an ongoing basis The EOIS serves the purpose of generating reports thought think LBS is about much more than just reports Emphasis on progress can still be improved Good to be able to show referrals That at some point in the future it will work and make our jobs easier So far it has made our jobs much more difficult due to the lack of timely responses from Ministry like the concept of a fully functioning database with reports like that it is shared with ES That it is Province wide for all ES providers The user manual with screen shots has been very helpful Eventually that it will be a seamless reflection of the entire life of a student s time with us Very good tracking of students Added incentive to achieve It s a good organizational system find the User Manual with its annotated screen shots has been a big help in navigating the system we like the flow of registration form to data entry like drop down menus like the validate button Great source of info data Abillity to provide professional looking Learner Plan Template to learners that is good It appears to be a great tracking system Not too much It s not user fri
46. lick and find The system signs you out too quickly We were not given enough time to sit down and learn the system to input the data or to understand how we should use the system to the best benefit of our learners Changes such as the learner plan generation were made with no notice or additional training although we do appreciate the population aspect as it cuts down on the double entry required Arbitrary changes to system without notice or explanation NON intuitive system Nov 28 2012 10 55 AM including screens categories commands and rules E G the use of actual and expected etc for dates different meanings on different screens how about using clear language Another example why is the goal path called template and not goal path and why is that very important entry tucked away and in French and English and easy to miss Data dictionary and most answers to our queries subject to interpretation we need clear rules for this type of system entry if you want it to be accurate and have everyone doing it the same way know agencies are making their own decisions as to how info will be entered Consider the mandatory non mandatory fields for example too many steps for each entry dates that are entered default to system dates Nov 28 2012 8 20 AM start date and close dates and it is not possible to always enter the data into system on the start date and close date of learner inconsistent availability of CaMS very slow at
47. lize EOIS CaMS to capture data for your agency 1 2 10 11 12 13 Not recieiving responses to emails Online training was only slightly helpful Learning on the fly was easier Face to face training would be better Some what believe there are areas that are so abiquous yet that input and interpretation is greatly varied There has been no training on the inputting of referrals formal or informal Give us a tech hotline phone no Give us more training Instead staff try to help each other and no one seems to know for sure what s going on Problems don t always get resolved Yeaaaaaaah The face to face training session was very poorly delivered Internet access was down for more than one hour during the session The facilitator had no program knowledge only database knowledge and even that was limited My consultant very generously has provided me with the assistance of someone who only does the Cams function The difference is that no two computer networks operate the same way ie community and school board can be different and firewall issues do make a difference It would have been helpful to also have had the sandbox that was used for the training extended as well Very limited training for only 2 people Training only included entering a learner and making a learner plan No training on recording R amp l info sessions follow ups very little about closing a file The support materials are not made for L
48. ly to the CaMS system easier to use access to reports when they are accurate All the reports when they work The fact that we can finally use the learning plans in our files The security that it offers The fact that we can use it from anyplace because it is on the net Not sure we really like anything about the system Good that it s tied to ES since full integration is universal accessible any where compiles exit survey feedback secure containes lots of information about learner analysis of reports for program improvement strategies The reports are self generating Ability to verify that they are with another program It has the potential to provide very accurate demographics and learner success data 29 of 54 Nov 26 2012 10 18 AM Nov 26 2012 10 10 AM Nov 26 2012 10 06 AM Nov 26 2012 10 03 AM Nov 26 2012 10 02 AM Nov 26 2012 9 52 AM Nov 26 2012 9 50 AM Nov 26 2012 9 46 AM Nov 26 2012 9 31 AM Nov 26 2012 9 27 AM Nov 26 2012 9 11 AM 30 of 54 Q7 What questions do you have about EOIS CaMS Please try to be as specific as you can 1 10 11 Why do we upload electronic learner plans if all the information does not get changed in CaMS automatically Waste of time when we need the time to enter data anyway More training should have been available and not just day Submitted questions at the Fall PD day with Tri County Literacy Please contact Andrea Dickenson for a copy Why do
49. n year How do we more easily unlock the statistics we need Why wasn t a Literacy Policy Manual available to accompany the CaMS launch Well One is carry over two is how can it be in active three why is it so hard to find things when you can teach so simple four need more training Will CaMs be tailored more to LBS in the future How is it being justified to measure accountability and efficiency when the validity is ridiculous with the site to site variances Is it possible to have the NOC and NAIS in a drop down menu The proper steps taken to exit a student Not sure until am sitting and doing it Is there a way to view the list of service plans alphabetically by surname How to interpret data and pull info off the system will there be reports that capture the demographic data we were asked for in our LSP plans or will we have to continue to maintain duplicate systems with this additional information required by MTCU i e not just for our own planning 33 of 54 Nov 26 2012 2 43 PM Nov 26 2012 2 42 PM Nov 26 2012 2 17 PM Nov 26 2012 1 32 PM Nov 26 2012 12 57 PM Nov 26 2012 12 27 PM Nov 26 2012 12 20 PM Nov 26 2012 12 11 PM Nov 26 2012 12 03 PM Nov 26 2012 11 06 AM Nov 26 2012 10 55 AM Nov 26 2012 10 48 AM Nov 26 2012 10 34 AM Nov 26 2012 10 29 AM Nov 26 2012 10 26 AM Nov 26 2012 10 25 AM Nov 26 2012 10 20 AM Nov 26 2012 10 06 AM Nov 26 2012 10 03 AM Q7
50. ng techniques Learning activities and R the connection between the data captured in the reports and the performance management system a clearer understanding of actual weighting within the system The training was held on a day which was particularly noisy with construction outside and the computer system was slow It would be useful to have training in a setting that is more condusive to learning think a better understanding of the differences between the LBS and ES systems would be both useful and helpful R amp I Follow up Closing service plans Learner plans More training on areas that are import to us some don t know what the system can report on as of yet nor the relevance of say cancelling a form or deleting it no clue as to how this affects our overview Reports Consistent messaging a training session with MTCU staff with the ability to make the decisions and have them consistent throughout regions not just each ETC Too many mixed messages are out there in the province right now programs talk and help each other but it is difficult when each ETC has a different suggestion interpretation A complete referesher and short cuts The overall system again It would definitely be more beneficial now Reports which is not just system related but the calculation within the system of measurement standards We think there may still be an issue with the system misinterpreting the month day format This question was asked of M
51. nistrative load 9 No more time left as must do Cams entry and you never know when you will Nov 28 2012 10 55 AM get kicked out of the system and not be able to get back in 10 It has potential appreciate this opportunity to share our concerns would have Nov 28 2012 8 20 AM liked more opportunities to do this sooner and face to face Really like the Enhance Learner Plan concept and hope it continues improving 11 We are concerned about MTCU expectations to have all our learners entered by Nov 27 2012 7 57 PM the end of this quarter December 6 2012 We know that we will not have everyone entered in time 12 Thank you for doing this survey We completely understand the notion of Nov 27 2012 7 17 PM accountability but the roll out of this entire package of cams combined with the OALCF has become a very large mountain to climb There are times it is almost impossible to stay on top of and sort out the avalanche of communication I m not sure if it sounds like an exageration but over the past year it feels like we have slipped into more of a master slave relationship with MTCU Were our site visits always referred to as Compliance 13 It must have been a lot of work to develop this and it is appreciated Nov 27 2012 5 57 PM 14 The process has been overwhelming but the comfort level is improving Nov 27 2012 1 43 PM 15 Technically CaMS is not as challenging as had thought it might be It is very Nov 27 2012 11 47 AM time
52. o find the answers on the online training Changes keep occurring and suppose it is to help with ease of use but it is sometimes disconcerting Training new staff is cumbersome and it would be good to have a really good set of steps to follow for the new people Although have had the training there is way too much to remember and far too many screens to input Many users of the system have to learn on their own Initial training was not adequate and much is open to interpretation would very much appreciate more training around the generation and analysis of the reports from CaMS feel that trained myself better once started working with CaMS than the training provided Webinars That was the only training received We did some in house training that was adequate The initial training was a jokee and had inadequate computer internet usage so many could not use the system the traininers knew nothing about literacy or how we would want to use the system Not really tell me to read the book but need someone to come and explain why not working They don t see our mistakes only see from their end There was one training session on such a complicated system 22 of 54 Nov 26 2012 4 30 PM Nov 26 2012 2 43 PM Nov 26 2012 2 42 PM Nov 26 2012 2 17 PM Nov 26 2012 1 32 PM Nov 26 2012 12 57 PM Nov 26 2012 12 27 PM Nov 26 2012 12 20 PM Nov 26 2012 11 57 AM Nov 26 2012 11 33 AM Nov 26 20
53. ompanies in both Winnipeg and Toronto with the desire to contract some services both replied that they used front loaded internet systems and neither was interested in working along side CaMS CaMS does not reflect the TCU made OALCF language and process and quite often this leads to confusion in entering data Good one to one training using tell you show you you tell me you show me principles would have gone a long way in helping A one day overview wasn t even a good try The hidden back ground performance indicators being extrapolated from the data carry a heavy big brother and a definite feel of quota s which seem very inappropriate for the adult literacy field Understanding implication of choices for example assigning a learning activity versus assigning a competency to a service plan Having updates and explanations buried in documentation which can t always get to It has been a challenge to input all of the required data into CaMS for each learner as it is very time consuming It takes a considerable amount of time to input milestones especially The major challenges have been familiarizing myself with the various inputting screens on CaMS The sequencing of the screens was quite confusing during the initial learning period With the volumes of reference material provided it was challenging to find answers to specific inputting questions amp situations Receiving information regarding changes to the site in a timely fashi
54. on to allow for change in procedures at the council Navigating through the site it is not user friendly by any stretch of anybody s imagination not intuitive difficult to train on a casual basis therefore cannot utilize other staff to do data input Obviously time issue it takes an enormous amount of time to do any kind of task on CAMS Reports we have no training to find where the information we need for reports i e qsar so essentially the reports are meaningless Reports are printed on poster size we don t have funds to be purchasing that paper we can t delete colums and reconfigure reports so they are usuable to us We have no way to do queries i e how many learners self identify as disabled We had no training on how to input referrals training supports still can t find where to input learning styles NOCS and NAICS should not be our responsibility we are not employment counsellors and do not have the time to do this It is rather inconvenient to have to go in and out of a number of blocks numerous times for information that is recorded on a single page Why information for the same page cannot be visible all at once is a mystery to me It is so disjointed would prefer that none of the dates are automatically entered for me If enter information for a new learner from a previous date it records it as if am issuing the document in the present So if forget to check it is recorded automatically as the wrong initiation dat
55. oting Especially as a manager coordinator A practitioner Nov 27 2012 9 16 AM must spend a lot of time on the database to begin to get comfortable and understand the ins and outs Managers don t have this luxury and then when a staff leaves or there is troubleshooting to be done they are trying to figure it out in a timely fashion without the familiarity of a daily user Some of the manuals were outdated of skipped a step so sometimes a lot of time was spent playing with it to figure out what was needed to be able to enter something and move on sure this frustrates staff when they come to us with issues problems am glad that we can access out ETC s who often know less than us but are great about getting the message up to the help desk or higher powers to try and get an answer ASAP My ETC has been very helpful Also Being unable to get in or onto the database at certain times is a real issue for my proctitioners They only have so much time very little and that has had to be shaved off of teaching hours to get the job done unable to really plan data entry time as CAMS has been very slow or not Nov 27 2012 9 14 AM accessible at all some of the time having to train ourselves on how to use many of the features no trained support staff to provide answers expected to consult other users for answers and have therefore received quite a bit of mis information and do not receive answers in a timely manner have put out 2 requests fo
56. oviding a SIN do we or don t we Time consuming Not really sure what some of the terminology means For Nov 27 2012 11 20 AM example what does start date mean on the 3 month review Is it the date you started calling and emailing for followup info We have many practitioners but one person does the CaMS data entry If try to enter the client under each practioners name the file disappears from my log in account These clients don t show up on my Pending Reviews page don t have access to reports for each practitioner so it is easy to lose track of their status This makes it trickier for 3 6 12 moth followups We have ended up putting all case files under one person name not really the best for the long term it would be nice to be able to srot by practionitioner or by site location Incredible amount of time needed for data entry No way to capture progress in Nov 27 2012 11 14 AM level 1 learners along the continuum i e as learners progress from 73 125 We work with many low level learners who will never be able to complete a milestone let along a culminating task Reports are incredibly cumbersome and 11 of 54 Q4 What are the major challenges you have experienced with EOIS CaMS 26 27 28 29 30 31 32 33 34 difficult to manage Major Challenges have been the multiple steps involved in entering each client Nov 27 2012 10 37 AM Also the reports do not always appear to accurately reve
57. r all when you apply for a social insurance card you can do it on line What about the rural route addresses l ve had two that don t work put in a fake 911 address in one and a fake address in another just to get the person inputted What s the problem here The time out feature is also annoying get interruptions whilst trying to input or have to stop and check that info is correct Slow down of system from 11 to 3 colour of screens blah interface not navigator friendly terminology is ES not LBS appropriate reports can t create own and summaries do not meet needs doesn t capture the report information required for other LSP reporting needs Slow system during peak times This is challenging because we have a limited amount of admin for data entry and the system is often busy when they work Screens freeze etc am finding that can t routinely get into the LBS drop down screen The ES screen is what takes prominance and the cases are not being generated in the report 61 Not always able to get into the database Entering data is not intuitive is very 9 of 54 Dec 12 2012 1 32 PM Nov 29 2012 12 58 PM Nov 29 2012 10 19 AM Nov 28 2012 6 53 PM Nov 28 2012 3 18 PM Nov 28 2012 2 19 PM Nov 28 2012 12 49 PM Nov 28 2012 11 54 AM Nov 28 2012 11 14 AM Q4 What are the major challenges you have experienced with EOIS CaMS 10 11 12 13 14 disjointed and has no logical flow we have to c
58. r info to the field have received no replies as all are swamped with heavy admin burden have entered people with name amp dob to do a search get a no match result but as set them up it says this person already exists this is 12 of 54 Q4 What are the major challenges you have experienced with EOIS CaMS 35 36 37 38 39 40 41 42 a time waster Gantt view would be very useful to see what level each item is at and possibly the associated Milestone if learner has more than one milestone for the same plan item one has to click all until the correct milestone is found when recording outcomes Reporting process is difficult and no training has been provided to date Moving around in CaMS is difficult and sometimes the links take you around in circles You can t get to the information you need without going around and around It s a very time consuming process that takes away from the learners learning time without adequate resources such as staff funding and training 1 CaMS will constantly kick you off for no reason and then forcing you to wait in order to log back in 2 It seems to have been developed with no thought towards people who use it Items are hard to locate and hoops must be jumped through for the most basic tasks 3 Creating an account was a long drawn out process that could have been much simpler It is Neither user friendly Nor intuitive Its search capabilities are inadequate for field u
59. ration of Indian Friendship Centres want this information It would be helpful to be able to log transportation supports for each student in a month year as well as be able to view an aggregate expenditure A monthly report that would provide an overview of all data put in during that month as well as an annual report summarizing that data and totaling it An extra report listing active and closed learners not sure have not had a chance to check them all out Number of learners per goal path calculated monthly A summary report of active and closed students showing a summary of start dates end dates milestones and goalpaths do not have access to summary reports that tell me what learners are set up under my name The reports that detail the learning plans require that crossreference numbers to names so have to run two reports and match names up so can figure out what is going on with my learners 41 of 54 Nov 27 2012 11 20 AM Nov 27 2012 10 35 AM Nov 27 2012 10 27 AM Nov 27 2012 9 45 AM Nov 27 2012 9 16 AM Nov 27 2012 9 14 AM Nov 27 2012 9 06 AM Nov 27 2012 8 27 AM Nov 27 2012 12 30 AM Nov 26 2012 6 26 PM Nov 26 2012 3 31 PM Nov 26 2012 3 26 PM Nov 26 2012 2 43 PM Nov 26 2012 2 42 PM Q9 What types of reports would be useful for your agency to have access to Please try to be as specific as you can 31 32 33 34 35 36 37 38 39 40 41 42 43 44
60. reens no graphic interface at all appear old and not at all user friendly The reasoning behind CaMS is good but it needs to be easier to navigate Click and Find right now You must have the user guide with you at all times while inputting hard to memorize the steps Too much is open to interpretation and the ETCs have different answers for the same questions Thank you in advance for looking at the training needs and hopefully helping feel more confident in the use of CaMS We re a very small agency and the workload with managing CaMS is too heavy for us We feel swamped As a result we re very behind and will have to work a lot of unpaid time in order to get caught up This program is VERY time consuming Seems like we are all paper pushers faculty included When do they have time to teach A lot of paper is wasted as we have to keep updating our files everytime a milestone is added or achieved MTCU has taken a system used by agencies with many employees and dumped it onto agencies with only one or two employees and expects us to be able to be in that system daily this is impossible We cannot instruct assess network run 53 of 54 Nov 27 2012 8 27 AM Nov 26 2012 6 45 PM Nov 26 2012 6 26 PM Nov 26 2012 5 23 PM Nov 26 2012 4 30 PM Nov 26 2012 12 57 PM Nov 26 2012 12 27 PM Nov 26 2012 12 20 PM Nov 26 2012 12 03 PM Nov 26 2012 11 33 AM Nov 26 2012 11 07 AM Q12 30 31 32 33
61. s from our own data specific demographics e g female male age ranges reports by goal path reports that mirror requests made for both service planning data and business planning data The IMS was particularly useful for generating the demographic information ie what was collected for the Service Provider Site Level Data Collection that had to be done manually That process was labor intensive and could have been alleviated if EOIS had the same processing features as the IMS it is hard to say at present as we haven t had time to really understand the reports that are currently available not sure A report that aligns with the data MTCU wants us to collect such as the LSP data collection report for LSP planning There is no report in CaMS that matched up with this data We had to use the Case Activity Report and then manually add up or if we are experts in Excel create our own formulas the numbers The IMS monthly report was easy to read the data was already added up whereas the LBS Case Activity report is far too cumbersome to read understand use Something similar in nature to the IMS Monthly Report Also have the ability to add or delete our own parameters for running such a report for our own purposes A list of learners with registration tracking A list of learners who have signed off and been accepted into CaMS Some of the information required for reporting was more efficiently obtained from IMS Progress of studen
62. se It is still far too oriented toward employment goals and was rushed into use far too quickly and in too short a time frame see 5 along with other major new initiatives such as OALCFI no longer have time as a program coordinator to meaningfully interact with my students because of EOIS CaMS and other administrative work It seems a bit difficult to navigate The benchmarks do not align to the assessment tool we use Extremely slow access often unable to access at all Service Plan listing of Students should be alphabetical very very difficult with over 100 learners to find the person Married and Common Law fields are one in the same dont like that Should be able to print the Learner Plans this is ridiculous to have to do on paper pen Some of the columns on the charts are mislabled E g of milestones is really of competencies The initial monthly report recorded open active closed and approved learners Later reports only list active and closed with at least one competency which must have a start date or it doesn t count in the learner total even though the status shows active so you think it has counted It s difficult to hide or sort columns because the totals can get hidden at the same time Too many steps to get to a plan summary The Gant chart is too cumbersome when trying to decide which plan item to click on when wanting to do an update or record a milestone If a learner has 3 levels of a plan item listed it s a
63. t Service Provider Administrator Intake Admin go to gal Executive Assistant fundraising student advocate Data entry advisor Support Staff Administrator Office Assistant Administrative Executive Director Program Support Admin support Everything else data entry Admin Support Academic Upgrading Officer Admin Support Executive Director 7 of 54 Dec 12 2012 1 32 PM Nov 28 2012 6 53 PM Nov 28 2012 2 19 PM Nov 28 2012 8 06 AM Nov 27 2012 7 17 PM Nov 27 2012 11 47 AM Nov 27 2012 10 35 AM Nov 27 2012 10 00 AM Nov 27 2012 7 34 AM Nov 27 2012 12 30 AM Nov 26 2012 6 45 PM Nov 26 2012 3 26 PM Nov 26 2012 11 33 AM Nov 26 2012 11 07 AM Nov 26 2012 10 39 AM Nov 26 2012 10 32 AM Nov 26 2012 10 25 AM Nov 26 2012 10 20 AM Nov 26 2012 9 11 AM 8 of 54 Q4 What are the major challenges you have experienced with EOIS CaMS 1 Having all the mandatory information at my disposal at the time of entry have to go back to the instructors via email to have corrections made to forms and information to move forward Not sure what order to input things in Wish there was a NEXT box at the bottom of each page This would help us navigate through the panes Very difficult to close a file especially if it has been opened in error wish the drop down menus could be catered to our program Many of them don t apply Under plan content wish the Milestones were listed so that knew which one to click on when
64. tep and screen shots rather than explanations of everything would feel more comfortable with more training learning by ourselves How to interpret data and pull info off the system there should have been centralized training from MTCU on how to use the system we should have had access before April 1 to use test accounts to get familiar with the system regular conference calls like we have with the ELP to talk about what is working and not shortcuts in the system how to interpret different fields the start up has left practitioners with a feeling that they could should be just making up a process since there isn t anything articulated by MTCU information is spread over many many sources have to continually cross reference documents to ensure nothing has changed very time consuming to feel like one is staying current more training about the following steps learning plans modification on the plans follow ups revisions closing a file and reading the weekly and monthly reports using the reports in another excel file See number 4 ETCs are not familiar with CaMS and networks do not have access so we are really on our own Agencies really require a dedicated CaMS entry staff position No trouble inputing data however beleive more training regarding reports The initial training was focused simply on how to use the system Follow up training would be helpful now that know how to input the data to a certain degree to int
65. that teach and support them Most learners require a considerable amount of time to develop the skills necessary to manage the expectations of the new curriculum The extra effort required to do that should be recognized for the 51 of 54 Dec 12 2012 1 32 PM Nov 29 2012 12 58 PM Nov 29 2012 10 19 AM Nov 28 2012 6 53 PM Nov 28 2012 3 18 PM Nov 28 2012 2 19 PM Nov 28 2012 11 54 AM Q12 Please provide any additional comments or information you would like to share additional time commitment necessary to grow the brains of students so that they can successfully complete the milestones and culminating tasks and move on to their next steps sincerely hope that some of these comments will be helpful in the culminating process of your survey Thank you 8 LBS is not a good fit for EOIS CaMS language doesn t match or make much Nov 28 2012 11 14 AM sense We feel that EOIS only captures a small portion of the actual work that we do As a result it leaves us feeling like what we really do doesn t count for much Regarding time spent we are putting in 11 hours per week on EOIS and still feeling like we are neither understanding the database nor using it to capture what we really do With adequate training information and support we can use the database as a tool to improve our service delivery but currently it is absolutely reducing the quality of service we are able to provide to our learners as a result of the increased admi
66. the same procedure you follwo to enter the data next week The error messages are not descriptive enough Can the program take you back to the page that needs to be adjusted and have the error highlighted This would save time Or how about a system that flows from one page to the next in the sequence needed It is very time consuming to enter the data and look up the NOC etc find that have less time to actually spend with the learner or we are spending more time on entering information into CAMS then we are actually spending with a learner Exiting Students Too time consuming Paper work needed per learner to fill out eois cams completely To many steps to complete one learner To many windows open just to complete a learner Sub goals tedious 1 We can t always log in and at times it is very slow 2 Need some additional reports but am assuming that they will be available eventually ie a report that will add up number of learners by age range source of income etc It is not stream lined You can miss entering information because it is all over the place would think it should have been set up more like a form Enter tombstone information and hit next Enter education and employment history and hit next system very slow can t always get on to CaMS time to input information more extensive than IMS no extra funding learning by ourselves How to interpret data and pull it off the system inconsistent access to the system d
67. times Inconsistent verbage such as Review and Follow up and Event Initial search for name when entering client could be better such as enter first four letters with to make search quicker also if one name is entered without a capital it goes to bottom of list and then is not in alphabetical order In some areas of CaMS the dates are backwards month day day month Reports are not user friendly you have to read a very long and convoluted guide to understand and even then it is open to interpretation There are still items questions etc that are employment related not relevant to Literacy especially in the follow up questions asking about future employment instead of future next step goal There are still many unknowns in how it is to be used and many interpretations by ETCs and programs If we are to use it as an ongoing plan it is too difficult and cumbersome to delete or change competency subgoals along the way which causes many programs to just enter complete subgoals and learning activities to save time and frustration What is the point of having a custom basic plan item when it doesn t get counted in any way on a report Training on this would have been nice Knowing which data entries are mandatory Nov 28 2012 8 06 AM Slow access when imputting learner data to the EOIS CaMS system during Nov 27 2012 7 57 PM regular office hours A further delay while waiting for learners to sign the service plan this when they
68. tion pertaining to all MTCU reports statistical information monthly attendance reports monthly individual progress reports demographic reports effectiveness and customer service and efficiency on a monthly basis completion of goal paths 96 on a monthly basis monthly learners served Simple reports that show who doesn t have a service plan set up who does not have a milestone assigned how many learners have completed a milestone tally of training supports spent QSAR reporting related to the PMS How to collate data for reporting purposes and business planning At a glance reports on age group or Income Support 42 of 54 Nov 26 2012 2 17 PM Nov 26 2012 12 57 PM Nov 26 2012 12 27 PM Nov 26 2012 12 20 PM Nov 26 2012 11 33 AM Nov 26 2012 11 07 AM Nov 26 2012 11 06 AM Nov 26 2012 10 55 AM Nov 26 2012 10 39 AM Nov 26 2012 10 25 AM Nov 26 2012 10 20 AM Nov 26 2012 10 06 AM Nov 26 2012 10 03 AM Nov 26 2012 9 52 AM Nov 26 2012 9 50 AM Nov 26 2012 9 46 AM Nov 26 2012 9 27 AM Nov 26 2012 9 11 AM 9e An ability to look at agency performance as they relate to the 10 eligibility criteria in the LBS guidelines 43 of 54 44 of 54 Q10 What topics related to EOIS CaMS would you like additional training on 10 11 12 13 14 15 16 17 18 19 Learner plans and exits Start from begining registration to closing Referral input Follow up Time savi
69. to self teach and utilize my entry systems to my own benefit know others are struggling with how to organize and enter Learning Activities My ETC was excellent with direction and suggestion so was very lucky to understand how the aggregate works on the reports active to closed files So far we like a lot about the system but if you miss key information it can take a few months to realize your errors or missed input left some areas blank because don t feel understand this system enough to be able to answer some of the questions feel had to figure out too much on my own trial and error in an unforgiving system The CaMS seems to be an archaic interface compared to the ease of learning and ease of use when downloading apps off the internet The CaMS hierarchy is difficult to understand The process of simplifying the bureaucracy of 17 organizations into 1 data base seems like a good idea until put into practice All participating agencies must lose some of their identity No thought was put into how small 2 and 3 person organizations would be able to cope Putting all the new systems into place while still having to meet previous mandatory expectations has created triple or more workload on small organizations Most of the staff have to put in overtime just to survive As you can see l m not sold on the value of Cams It seems like the type of computer program that one would have encountered 20 years ago Even the sc
70. ts compared to other Literacy groups A simple list of our learners that have been registered service plans completed service plans signed off for tracking purposes Data entry person needs access to reports so she can determine if her entries are accurate and complete NA for my role A progress report coming from all our entries on CaMS that could be used as a tracking report thus eliminating an additional Learner Report am satisfied with the reports we now have 40 of 54 Nov 29 2012 10 19 AM Nov 28 2012 3 18 PM Nov 28 2012 2 19 PM Nov 28 2012 12 49 PM Nov 28 2012 11 54 AM Nov 28 2012 11 14 AM Nov 28 2012 10 55 AM Nov 28 2012 8 20 AM Nov 27 2012 7 57 PM Nov 27 2012 7 17 PM Nov 27 2012 5 57 PM Nov 27 2012 1 53 PM Nov 27 2012 1 43 PM Nov 27 2012 1 31 PM Nov 27 2012 12 33 PM Nov 27 2012 11 47 AM Q9 What types of reports would be useful for your agency to have access to Please try to be as specific as you can 17 18 19 20 21 22 23 24 25 26 27 28 29 30 By practitioner As data entry not manager have little access to reports Not sure at this point Previous assessments performed registration by goal path age groups Can we have the current literacy levels of the students in CaMS displayed Maybe it is somewhere It would also be useful if the 464 report displayed all the effectiveness data i e under suitability for th
71. ve much training have been reading most of the materials provided however wish there was a training site available The training provided was primarily EO focused This felt off would like some on the site help this has not been provided as yet a roving help person 20 of 54 Nov 27 2012 1 53 PM Nov 27 2012 1 31 PM Nov 27 2012 1 05 PM Nov 27 2012 11 47 AM Nov 27 2012 11 20 AM Nov 27 2012 11 14 AM Nov 27 2012 10 37 AM Nov 27 2012 10 35 AM Nov 27 2012 10 27 AM Nov 27 2012 9 52 AM Q5 Do you feel you have adequate support training already provided training materials available ongoing support from MTCU to effectively and efficiently utilize EOIS CaMS to capture data for your agency 24 25 26 27 28 29 30 31 32 the hands on training that was provided in January was excellent the perid from January to April provided no opportunity for practice so it was almost back to square one again Obviously this is all still in process so we are doing our best to take it one step at a time but being able to understand how to utilize summarize data and report information would be a good area to expand training in Perhaps that is planned as the Learner gains piece will roll out were only shown how to set up a learner no training on what other data is to be entered no training info on when info should be entered by our one and only training session covered a lot of ground

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