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FOODTRONIX USER MANUAL

1. Al ee 2 Page ARMS FOODTRONIX USER MANUAL the proper container added to the ingredient s properties To completely remove a container from the system select the adjustments the invoice made to the on hand amounts New invoices can be created by selecting the New button The Invoice Remove button shown below dialog will be displayed Invoices Invoices can be copied into Invoice T 557 Supple fiex 2 Manage FoodTronix via the Invoice Manager Conca This tool shown below allows store as e te ltem Description Unit Pice Guantiy Unit of Measure Ext Price management to update their inventory f nilTest2 z 045 1 Milter z 0457 Y New Item 0 52 1 Ounces 0 527 via the invoice they have received from nn their supplier Any information entered here will adjust the inventory quantities positively adding to the on hand amounts Z Invoice Manager start Tuesday Juy 122011 New End Tuesday July 26 2011 Invoice Date View Word Suppliers Cloze Invoices that fall between the Start and End dates will display in the bottom pane They can be viewed by selecting the view button If an invoice needs to be edited a manager must first void and then recreate the invoice Voiding an invoice will remove the Ingredients on the invoice are selected from the drop down boxes on the left and the amounts ordered are entered on the right The
2. punches is done in coin de rr Y E the Time Card Punch Details panel at the bottom of Customer Search the Time Card Manager To add a The customer search function punch press the Add button and also know as the customer lookup define the clock in and clock out time screen allows the user to search and the job and the rate if needed then create customers in a variety of ways Mf yy press Save The same process is The lookup screen is opened via repeated for editing a time punch after the Quick Serve customer search panel selecting the desired time punch and or by selecting a customer and pressing S Ml S L JI pressing Edit Edit under customer manager Customer Management Customers can be searched by Unlike therestof the their phone number or an account number associated with the account management tools customer manager and the other customer tools are found Each customer s information if found in the Customer section of the file menu within three tabs as shown below Phone Number 867 111 1111 Save G Account Number f Customer Info Customer Loyal Customer Search Basic Customer First Name Test Last Name Customer Mapsco 221 Information House Number 11 Address Llama Street Ln 9 Apartment 22 Apt Name Meadowy Meadows State TX City Sit T Zipcode 76040 Last Order 7 14 2011 8 36 19 AM Customer s p Delivery Gratuity Percentage 0 o Customer Great
3. If enabled the customer lookup screen will show up each time the quick serve order button is pressed Use EBT Toggles the use of Electronic Benefit Transfer Allow Cashouts regardless of clockout If checked employees will be allowed to clock out no matter if their drawer is cashed out or not Disable Delivery Management Disables multiple delivery employees and assigns all work to one single employee selected in the drop down box This employee will be expected to cashout with the payments from all delivery orders Allowed Service Types Each check box enables its respective service type Default Gratuity Settings Delivery Fees The default delivery fee as a fixed dollar amount or as a percentage Dine in Min Seats The minimum number of covers at a table to be considered for auto gratuity Auto Grat The percentage of gratuity that automatically applied when the above Min Seats is reached Gift Card Gift Card Processor Select your gift card processor See the section on Gift Cards for more information Gift Card Expiration The default expiration set when a gift card is bought Delivery First Delivery Threshold Sets the time for the first time sensitive mood change See the Delivery section for more details Second Delivery Threshold Sets the time for the second time sensitive mood change See the Delivery section for more details Suppress Delivery Fees and Tips If checks delivery fee
4. ystem p System A set to delivery Melissa M lt Lisa R y with the glad customer Melissa M Melissa M Order Filter attached Melissa M Lisa R Otherwise when S Lisa H To Go N Lisa R the service type E Lisa R Waiting 11 g ye LO Melissa Delivery is a Melissa M selected the a Melissa M l 00 Melissa M Danan system will Melissa M Las Lisa R prompt for o Lisa R customer 5 op N x E N customer has been attached to the order the user can proceed with the usual process or ordering and customizing dishes When a payment is ready to be K v1 3 1 K v1 3 1 24x7 Support 817 251 9726 FOODTRONIX USER MANUAL RIR R Page 56 processed select the type of payment as usual Credit cards will prompt for the card information to be taken over the phone all other types of payments will be stored but the total of the order will not be added to the system until the delivery driver assigned to the order has been cashed out Assignments After a delivery order as been placed it must be assigned to a driver If there is only one permanent driver for the store delivery management can be disabled and replaced with one permanent driver through Restaurant Manager If there are multiple drivers on the staff Delivery Management is used to assign and cashout orders for each driver To assign a delivery to a driver select their name from the top drop downbox labeled Delivery Person De
5. 24x7 Support 817 251 9726 FOODTRONIX USER MANUAL RIR R Page 38 Kitchen Printers and Prep Stations When a dish is ordered if configured correctly should print at its designated prep station This alerts the kitchen that an order has been made and the customers are waiting for it To configure your prep stations and their printers select the Kitchen Printers button on the right side of the Restaurant Manager KS Kitchen Printer Manager Actual Printer VENDOR THERMAL PRINTER RICOH Aficio 1515 PCL 6 Microsoft XPS Document Writer Auto Genenc Test Only on EUS Printer not used Printer not used Printer not used Printer not used Module Kitchen Printers Fizza Printer Bar Printer Unknown Unknown Unknown Unknown Format Save Printers Mone Mone ka Open ltem Printer None Delivery Printer None Dine in Printer None To Go Printer None Md ating Printer None Drive Thru Printer None Print full order when printing add ons The Kitchen Printer Manager shows a list of all installed printers on the server computer The printers displayed have the ability to be set up as kitchen printers To enable the use of a printer in FoodTronix select the desired printer and press edit You will be asked to input a name for the printer and press save If this is the first time the printer has been used it is recommended that the pri
6. Aux Tax Pizzas Enables aux tax on pizzas Pizza Category The category that pizzas will be displayed on Credit Card Tab Credit C Credit Cards Credit Card Processor DEERE T Hide the tip line Settle credit cards at End of Day Suppress signatures for totals less than Number of signature contracts to print E Signature Contract Print Sample Credit Card Processor The store s credit card processor company name If the store uses a third party company or third party hardware this is set to none If Run in Test mode has been checked Mock Processor is also an option This processor mode should only be used to test the system No charges to any cards will be made while running in this mode Changing this option will also change the right side of this tab all credentials here should only be changed with the help of a FoodTronix Technician or your setup technician Hide Tip Line Toggles the tip line on credit card receipts Settle credit cards at End of Day If checked the EOD report will also settle batch out the store s credit card sales 37 Page TESE FOODTRONIX USER MANUAL Suppress signatures for totals less than information to quick books for further If checked credit card signature receipts processing Revenue porter requires will only print if the transaction total separate setup that is out of scope for was greater than the amount placed this document Please contact support here f
7. Standard Categories Allow samevless price substitution Maximum Additional Free Toppings D Sizes Block Topping for this Pizza Manage Toppings Topping Toppings added to this pizza by default A pizza s main properties are very similar to a dish s properties Description button and kitchen text service category and button style are all needed Unlike dishes Pizzas are made as templates These pizza templates are made as a guideline for customers and can come in multiple sizes An empty pizza template shown above has no blocked toppings and no toppings Sizes Each pizza has the ability to come in a multitude of sizes A list of all available sizes is displayed in the pizza editor This list does not reflect what sizes the pizza template is available in To add a size to a pizza template select Edit and check the box This pizza is available in this size 31 Page ARMS FOODTRONIX USER MANUAL To create a size press the New button under the Sizes panel The Pizza Size dialog will be displayed A Pizza Size Description Button Text Kitchen Ted Cancel Button Style Standard E Properties Price 10 00 Max Price 1999 99 i This pizza is available in this size Print on own ticket Description The name of the size being created Button Text Text to be displayed on this size s 2 Pizza Topping Descriptions button
8. and can keep track of gift card revenue for every machine connected to a single FoodTronix server However if you wish to use gift cards over several different stores you may want to consider using another gift card processor The restaurant s gift card processor can be changed in the Restaurant Manager Contact your processor for more information about setting up their service with Food Tronix Once the proper service is set up gift certificates can be imported via the Import Gift Cards function See the section on Import and Export options for more details Expired Gift Certificates When a gift certificate 1s created an expiration date is attached If this date passes and the gift card still has funds on it those funds will be inaccessible An expired gift card can be reactivated by a looking it up and changing its expiration date to a future time Gift cards are also considered expired when the balance hits zero Once a gift card is expired it can be reissued via the Order Placement Screen see the above section on gift card sales for more information House Accounts Much like a sort term tab a house account tracks the purchases of a customer over a period of time House accounts however are often open for the life of the individual or the organization and the billing process is usually much more formal House Accounts in Food Tronix can be created and attached to customer profiles and then invoiced throu
9. s and automatic tip settings will be ignored Miscellaneous Payment Use Misc Payment Enables the Misc Payment option see the Ordering and Payment section for more details Require Misc Payment Auth If checked authentication will be required to process a misc payment Don t Pay against Sales Tax If checked payments made with this payment type will not subtract from the tax amount This is most often used with payments such as groupons 24x7 Support 817 251 9726 K v1 3 1 K v1 3 1 24x7 Support 817 251 9726 FOODTRONIX USER MANUAL RIR R Page 36 Misc Payment Description The name of the misc payment This is also the text that will appear on the payment s button Misc Payment Max Amount The maximum amount that can be paid at one time using this payment Pizza Settings Use half price pizza toppings If checked all pizza toppings will be charged at half price Print Pizza Exceptions Only If checked kitchen receipts will no longer print toppings that belong on a pizza template by default instead it will only print the NO s and ADD s of toppings that are irregular Left Justify Pizza Toppings Toggles the formatting of pizza toppings from printing centered or left justified Divide Complete Pizza Toppings If checked pizza toppings that are assigned to the whole pizza will print on each side shown instead of just printing ALL Tax Pizzas Enables tax on pizzas
10. symbol to the left of each item will insert a new line Shipping or any discounts can be added at the bottom of the window Tax can be added near the totals at the bottom of the screen Each invoice must have an invoice number and a supplier associated Suppliers can be added or removed via the supplier manager found by press the Manage button at the top of the Invoice dialog Recipes Each dish and property s recipe can be edited through the Dish Manager by selecting the dish property pressing Edit and hitting the Recipe button 24x7 Support 817 251 9726 K v1 3 1 KK v1 3 1 24x7 Support 817 251 9726 FOODTRONIX USER MANUAL RIR R Page 28 Z Item Recipe ltem Recipe ees Ingredient Current Cost Add Ingredient Cost of Dish Selecting Add Ingredient will display the Ingredient Selection window Select the proper ingredient and input the amount used by the dish and press select The cost of dish will reflect the total cost of the dish per the standard prices set in ingredient manager Selecting the Remove Ingredient will remove the ingredient from this dishes recipe and update the cost of the dish Payment management amp Refunds Every order in FoodTronix can be recalled no matter how old the order is in most cases This allows accurate for reports and payment management Once an order has been archived EOD archives all orders each day it can be recall
11. your table map is larger than one screen additional screen space can be used by pressing the right left up or down arrows located at the far edges of the down arrow once Time Card Manager Employee s hours can be tracked via the Time Card Manager and its reports To see an employee s time punches open Time Card Manager and select the desired employee from the drop box located at the top left corner Additionally the date range can be modified to broaden or narrow a search After pressing the Refresh button the panel below will now display all time punches within the specified date range Time punches can also be removed by selecting the desired timecard punch and pressing the screen Background images can also be added to table maps To do this save the desired image as bmp gif or jpg image with the name TableMapQuadrantXXY Y where XX is the zero based two digit number of the screen desired in the X direction starting from the left and YY is the zero based two digit number of the screen in the Y direction starting from the top For example the image named TableMapQuadrant0101 jpg would draw the image on the table map found by pressing the right arrow once and the Remove button 3 Time Card Manager Employee Clark Worker ka Date Range stat Friday July 15 2011 Refresh End Friday Date ClockedIn_ Clocked Out Hours Job Rate Cot 07
12. 251 9726 FOODTRONIX USER MANUAL RIR R Page 8 Additionally if the login screen fails to appear a splash screen will provide you with an exit and contact support button in the top left corner shown left This is usually due to a server error or the server not being started To login using the default touch screen keyboard 1 Enter your Employee ID Em ployee ID 2 Press Login If you are attempting to login using a manager ID there are two additional steps 3 Enter your Password Employee Number admin Password 4 Press Login 3 Employee Clock In Out Cwen pa 772772011 1 A216PM employee 1 Clark Worker its mg PT Manager Employee Clock in Clock out If you are signing in for the first time that day the Employee Clock In Out box will appear that will allow you to CLOCK IN Employee Clock In Out Status Shows if an employee Clocked in or Out Job The current job the employee has selected If the employee presses clock in with this job selected that employee will be paid his hourly rate as set for that job in Employee Manager More information about job types can be found in the Employee Manager section Clock In Clock Out Clocks the employee in or out Change Job If an employee is clocked in and as more than one job type they may change their job type in the middle of a shift by selecting a different job type and pressing Change Job This will clock
13. Button Tent Sausage 00000000 Kitchen Text Sausage 2 Kitchen Text Text to be printed to the kitchen when this size is ordered Properties can also be added to a pizza by selecting Properties These properties do not display like toppings and are mainly used for things such as crispy crust hand tossed ect Toppings Toppings can be created edited or removed from a store s menu by pressing the Manage Toppings button in the Pizza Editor To create a new pizza topping press New the Pizza Topping dialog shown below will be displayed Cancel Button Style Standard gt Categories Default Price 0 00 A Allow Big 0 00 be Small 0 00 Iv Button Style The look and feel of the button Price The price of the pizza being edited in this size Max Price The highest price that will be charged for a pizza in this size regardless of what toppings are ordered This pizza is available in this size If checked the pizza being edited will be available for order in this size Print on own ticket If checked any pizza using this size will print on their own kitchen ticket The features for pizza toppings are very similar to the features of a pizza size shown left Prices for toppings are set per size To disallow toppings from a pizza size you must uncheck the Allow option Currently the default price option for pizza toppings is unused and is reserved for future funct
14. EEN 135 00 Credit Card tte Back 140 00 Check Enter Jk 150 00 Type Situs Auh Amount Tp option on the dine in table E Gratuity ty Discount Print Save 24x7 Support 817 251 9726 K v1 3 1 K v1 3 1 24x7 Support 817 251 9726 FOODTRONIX USER MANUAL RIR R Page 52 entering the amount or percentage in the displayed dialog box The balance due will be displayed to the left and quick payments can be selected on the right Once the payment amount has been selected the payment type must be chosen from the list on the right For more information on these payment types see the section on Payments for more information If the customer would like to convert the remaining change to a tip this can be done via the Convert change to Tip button A tip can also be applied to a credit card payment by using the Tip button and entering the amount on the resulting dialog A user can remove void a payment by selecting the desired payment from the list and pressing the remove button Discounts The discount screen displays the order being edited in a list on the right and the available discounts on the left For more information on how to add discounts see Discount Management Discounts can be applied to the entire order by leaving all the order s items selected and choosing the desired Disc 10 Coupon Disc 20 Disc 50 Manager Employee Comp Disc 15 discount
15. To apply a discount to individual items select the desired item s and then choose the discount to apply Properties When ordering an item that needs special instructions added to the ticket selecting Prop on the order screen will open the property menu for the highlighted item This menu will allow users to apply the customization each customer wants such as No Tomato or Extra Cheese These properties are added to each dish via the Dish Manager more information about adding these properties to the stores menu can be found there Selecting a property will turn it ereen indicating that the property as been applied to the item For requests that are not simple or that have not been added to the property list requests can be manually typed into the Special Requests box at the bottom of the screen An additional price can be added to this request If No Dressing Substitute No Tomato Soup Cancel 2 Almond Chocolate Coffe 900 1 Apricot Hot Toddy 450 2 Chocolate Butter Coffee 11 00 the request AAA requires a 53 Page ARMS FOODTRONIX USER MANUAL subtraction from the item s price enter a negative amount in this field Each item may have multiple pages of properties pressing save will continue to the next page if there is one if not it will apply all selected properties to the item and return to the order screen Edit Orders This screen houses the main
16. a management panel Display Settings Save Event Logging High Security Cancel Edit Table Maps Kitchen Printers 24x7 Support 817 251 9726 K v1 3 1 KKK v1 3 1 24x7 Support 817 251 9726 FOODTRONIX USER MANUAL RIR R Run in Test Mode Toggles the test mode option will allows for mock credit card processors Event Logging The security setting for logs The higher that this is set the more accurate and descriptive logs will be This can be reduced to increase performance but it is not recommended Options Tab Do not reset order number daily If this is checked the order number will continue to increase over the course of days resulting in a long unique order number for every order no matter what day it was placed Use Inventory Management Enables the use of inventory management and updates the inventory counts using the recipe for each dish Page 34 Use Kitchen Monitors Disables kitchen printing and uses the Kitchen Display System Print Employee number to tickets Toggles printing the ID number of the employee who is the current owner of the ticket Use Dine in Cashout Toggles use of the Dine In cashout system Show house account list on load Toggles loading of the house account list each time the house account search window is loaded This option should be turned off if a store s house account list is large Enforce Beverage to Guest Ratio Forces servers to or
17. access to the Customer Manager found under the Customer File Menu Mapsco Manager Allows access to the Mapsco Manager Cash Register Audit Manager Allows access to the Cash Register Audit Manager This includes the ability to open close and transfer cash drawers including the ability to open and close for Everybody Close Register Allows the ability to close a register that is assigned to the user Employee Manager Allows access to the Employee Manager Report Periodic Sales Summary Allows users to pull the Periodic Sales Summary Report Report Periodic Sales Detail Allows users to pull the Periodic Sales Detail Report Kitchen Module Allows access to the Kitchen Display System Show All Orders Allows users to see all orders placed in the edit orders screen more orders dialog as well as the dine in screen This will also allow the employee to settle orders that were not placed by that employee Manage Recipes Allows the user to edit recipes found in the Dish Manager Allow Tax Exemptions Allows the use of the Tax Except checkbox found on the Order Screen House Account Manager Allows access to the House Account Management Panel Can Pull Own Cash Report Allows the user to pull his own cash report with manager approval This permission allows one cash report to be pulled per business day Any requests after that will require manager approval Combine Orders Allows users access to the combin
18. charged To void a refund select the View Refunds button and select the refund you wish to void then select Void Deleting orders can also be done on the payment screen Deleting orders in Food Tronix is very dangerous and can have unwanted results If you would like to remove an order consider voiding it When deleting orders FoodTronix removes the record of that order from its database which completely destroys the order and any history attached to it It is recommended that before deleting an order you consult a Food Tronix technician To delete an order select the order to be deleted and press Delete then read the Delete Order dialog carefully and follow its instructions Payouts Stores often pay for emergency supplies and other quick expenses right out of their drawers The payout system helps a store keep track of what was taken out of the drawer without those had written IOUs and headaches 2 PayOut Account Manager El Description Kroger Extra Supplies Edit Remove Md Close Payout accounts can be created using the Payout Manager shown above Payout Accounts and their total transactions are summarized on the EOD report To create a new payout account select New The Payout Account dialog will appear enter a description for the account and press Save To use a payout account press the payout button on the Quick Serve Main Menu toolbar The payout
19. left side to the right Adds the selected item from the left side to the right Removes the selected item from the right side to the left Removes all items from the right side to the left After clicking this button the settle screen will open the next table clicked Splits the order into separate tickets where the ticket number is equal to that of the seats on the order Pressing Submit will save the changes made to the ticket Pressing Print All will print checks for each ticket P Ticket Next Ticket gah mars Ticket 2 ae Chocolate Hazelnut 5 00 Key Lime Pie 5 00 No Dressing Black Pearl Pork Port No Tomato Prime Rib 12 oz Well users to break apart orders into L Subtotal 10 00 Tax 0 80 Total 10 80 Balance Due 10 80 Submit Print Cancel All 51 Page ARMS FOODTRONIX USER MANUAL Combine Order Screen Show my Orders Show all Orders Previewing Order 47 Print When to orders need Order mul to be added together this can be done via the Combine Order Screen shown right A list of all open orders under the employee s control is shown on the left If an employee has permission to see all orders then the Show all Orders tab will display all open orders for the entire store Checking the box next to an order adds it to the combined ticket which is shown in the Combined Order Previ
20. missing feature Quick Serve Order Panel Opens the Quick Order Screen usually used for To Go Orders Qu ick Serve Tool Bar Exit Closes the Quick Serve screen and returns back to the Login Panel View Kitchen Monitors Displays the Kitchen Display Module Edit Orders Displays the Edit S E Cl Panel E Orders screen Ea Edits the Customer selected via Edit the Customer Lookup Panel Opens the Dine In Screen l Order Dine Ini Deliveries Opens the Delivery and Assignment Screen No Sale Opens the attached Cash Drawer s 24x7 Support 817 251 9726 K v1 3 1 K v1 3 1 24x7 Support 817 251 9726 FOODTRONIX USER MANUAL RIR R Page 10 Restaurant Management Additionally if an employee performs a Tools Quick Close closing a drawer The Quick Serve menu holds the temporarily with a balance of 0 00 then Restaurant Menu Found at the top of you can also press the Complete Close the page this menu provides every button to recount the drawer and management feature in one convenient update its balance place Restaurant Help Z Cash Register Audit Manager Cash Registers Cash Register Audit Manager Device Manager Credit Cards Discount Manager CREAMPILLING CLOSED 0 00 0 00 Dish Manager Document Format Manager Dine in Cashout Employee Manager Employee Till Manager Gift Certificate Manager Register T apes House Account Manager Complete Close 1 Closed Enea mp
21. order screen Orders min Combine opens up the combine screen Print prints selected order to the receipt printer This will not reprint any kitchen tickets Settle Opens the dine in settle screen for the selected order Pay Cash a quick pay option which pays for the order using exact cash and automatically prints a receipt Pay Credit a quick pay option which automatically pays for the selected order using a credit card When selecting this option the system will prompt for credit card information For more information about these types of payment dialogs see the Payments section Clocks the employee out FOODTRONIX USER MANUAL Selecting an order on the left list will also populate the right Preview list with the orders contents Selecting an order item from the preview list and pressing Repeat will duplicate that item on the ticket and update its totals Table Maps Dine in table maps allow users to place edit and settle orders via a map of tables similar to your stores layout rather than a list of orders This section assumes that your table maps are already set up and enabled in Device Manager For more information see the Table Map sections of the Device Manager and Restaurant Manager chapters Each square on this screen represents a table in the location Squares that are pale yellow are tables without customers seated Green squares are tables that are under the empl
22. the order screen It will only set its status to Settle instead of Closed Use the More Orders screen to access reopened orders Back 24x7 Support 817 251 9726 K v1 3 1 K v1 3 1 24x7 Support 817 251 9726 FOODTRONIX USER MANUAL RIR R Page 54 Payments can be moved from one order to another by using the Move Payments button The edit orders screen will change to reflect all valid orders for the payment to be moved to To complete the process select the destination and press move here A dialog will confirm the transfer of payment and the payment will be removed from the first order and placed on the second Voids Orders whose payments items and information needs to be removed from the system and its reports are considered voided orders Although orders that are voided may seem like they are deleted these orders are still stored in the order archives for record keeping There are two types of voids order voids and payment voids A voided order completely zeros out an order its contents and reverses any payments attached to it This process cannot be reversed and any order that needs to be unvoided must be rerung To void an order select it in the order list and press the Void button A voided payment reverses the payment effectively giving the money back to where it came from To remove a payment select the desired payment and press remove Payme
23. time by selecting each order via the check box and entering in the tip and payment information to the right Once all desired orders are selected and tips are placed the driver presses cash out This saves the information and adjusts the drivers tip information for the End of Day process End of Day Operations At the end of each business day an End of Day or EOD report must be run This process is import because it Delivery Person 7 7 lt RIEG 000 0 00 1000 0 00 O00 10 00 Credit Cards 0 Checks 0 00 U House Accounts 0 00 o litt Cards sends the store s credit card information to the credit card processor zeros out all data and saves all sales information in the system archives This is also the process that will update the daily inventory values and help the closing manager make sure all tasks have been completed Selecting the EOD button from the Quick Serve Main Menu Toolbar will display the End of Day report screen There are five closing tasks that must be completed before a store can fully close Check marks indicate that the task has been completed successfully Red X s indicate that there is a problem with this task The task title and Details link will help the closing manager identify the problem Below is a quick description of each task Close Cashout Driver Subtotal 10 00 0 00 10 00 Order 50 Tip 0 00 Fee Total 000 10 00 1 2 3 B
24. v1 3 1 24x7 Support 817 251 9726 To apply a font to all fields in the document format edit the Common Receipt Document Format for VENDOR THERMAL PRINTER Restaurant Bold ial Order Details Restaurant Name IFont 1xT Ext 10 Font txT Ext gt Address FontAlsi Ext 10 ltem Description Font dxT Ext gt Phone Number Font dxI Ext 10 ltem Price Font dwT Ext gt Customer Info ltem Property Font amp txt Ext Mame Font amp txt Ext lt Font amp tst Ext Address IFont 1xT Ext Payment Phone Number Ean vE lt Subtotal Font dxT Ext gt Nokes IFont dxT Ext Tax Font dxT Ext Map Quadrant Fontlxt Ext Total Font amp tst Ext Order Heading Payment Font amp txt Ext Service Delivery FontAlxi Ext Change Font dxT Ext gt Service Dine in Eont dE Credit Contract Font dxT Ext gt Barcode None vl Service Togo 1EatA dE Full Order Humber Font 1 vi Est Service Waiting Font amp 1x1 Ext Service Drive Thr lFont dx Ext E S mR ommon Fon Font 1x1 Ext 10 Test Printing Order Number FontAixi Ext Fonta x1 Ext Urder Date Font amp txt Ext lt Bold aad Cancel Category Sep Order Notes g 2 213131 2222 413 4 414 E apply Supported Printers VENDOR THERMAL PRINTER 9 Server Mame NL O A H H B W H H MA H H H O H A H H B Sa GIS l el Be 44443 Order Humber 1 Print Receipt Print F
25. 1 Page v1 3 1 FOODTRONIX USER MANUAL Table of Contents Gerino Ready Lor Diseno 5 UM a 0S E E E E E E A E E E E E E A 5 Connectinoto SUP PO int O EEE E O EEE ORE E EE ORNER ini 6 IR lt S o TNS Ci Eaa A 7 Employee Clockan Clock Ol aaa 8 Quick Serve aU EYER LE 9 Restaurant Management LOS acortando oil naaa 10 Casi Resistor Audi Mandarin E 10 Device Mana poe 10 B ia 13 Dish Caco K octetos 13 Creatine ING wy Dish SAS ip rca lp iia e EEEO 1 Budow oO traia 15 Document Formal Mandei saeta R 16 Dintrans 17 Piaployes Mad 18 Employee Permission DELS pcisscssscswseconcsesnsapuanacsassantacaonsmaadannsysasaputuacsassestasaoeamsadapeoniaas 19 Employee Till Manager 21 Sii ACA e AAA ORAR PREU o A A 21 As AS e o nee tesmacrnacsadeectennecsnaciais 21 Gui CA Pa eS noc 22 ETRE IT Mana noto 22 Gil Card PO CSS SONS iaa alos 23 Expired Conicet 23 JU 18 OUTS POPE PON mo0 QT e o un T 23 24x7 Support 817 251 9726 K v1 3 1 K v1 3 1 24x7 Support 817 251 9726 Creatme a POS CCOO 23 PUSS TA OSC CC ONG atar tia 24 Usine HOUSE ACCOUN S cnssiatostansatancisstetonnaesatanedsiatonbansaianclssietonenusionedsiatenbansaiancssieteneatsatenedsiets 24 House Account L sesser iiair Een hE E EEEE EE Eai 24 Ae R Pa MENIS rotas 24 porr ma APO COOUOUS sumada 29 TRS R NMa ee a S S E ES 29 A 25 COTE 26 PP One O E 6 E 27 As A PP A 27 Payment management amp Refund Sessor E nE A n E E E EREE EEEE 28 Pa 29 Pizza Mana CLMC IAL e E E E
26. 182201 07418201 0718211 07182201 07182011 07182011 0718201 0718201 0718211 0718201 0718201 0718 2011 071822011 0718201 0718 2011 071822011 07182011 0718 2011 071822011 0713922011 0742122011 0742122011 TOTAL 11 46 15 AM 11 46 21 AM 11 46 25 AM 11 46 23 AM 11 46 53 AM 01 33 43 PM 01 34 03 PM 01 34 17 PM 01 34 52 PM 02 07 38 PM 02 07 43 Pe 02 08 06 PM 02 23 56 PM 02 26 52 PM 02 37 13 PM 02 37 44 PM 02 44 24 Phi 02 44 31 PM 02 44 41 PM 11 23 21 AM 01 54 40 PM July 29 2011 11 46 15 AM 11 46 23 AM 11 46 27 AM 11 46 52 AM 11 46 04 4M 01 34 02 PM 01 54 14 PM 01 54 51 PM 01 34 52 PM 02 07 40 PM 02 06 05 PM 02 08 16 PM 02 26 46 PM 02 57 00 PM 02 37 43 PM 02 44 17 PM 02 44 50 PM 02 44 35 PM 02 44 43 PM 01 33 26 PM STILL IN 0 00 0 00 0 00 0 00 0 00 0 02 0 00 0 00 0 00 0 00 0 012 0 00 0 05 0 18 0 00 O12 0 00 0 00 0 00 50 27 193 07 243 72 PT Manager Janitor PT Manager Janitor PT Manager PT Manager Janitor Janitor PT Manager PT Manager Janitor PT Manager Annoying PT Manager PT Manager Annoying Land Lord Janitor Shibob PT Manager PT Manager Close Add Punch Edit Punch Remove TERE 24x7 Support 817 251 9726 K v1 3 1 FOODTRONIX USER MANUAL RIR R Page 40 Adding and Time Card Punch Details Clock In Monde July 18 2011 2 07 49 Ph lt Save Clock Out Monday July 18 2011 2 08 05 PM editing time
27. K v1 3 1 below Fa Employee Employee Information Employee Information Name Login ID Type of oue E Employee Type Cashier Security Settings E Place Orders a Open Register No Sale l Edit Orders lo Split Orders N Customer Manager N mployee Permissions port 24x7 Sup K v1 3 1 ntrols what abilities the ployee has on the system FOODTRONIX USER MANUAL D Employee Manager ID Number Administrator Syst Gt Clark Worker Employee Manager To keep track of your employees FoodTronix employs an intuitive employee manager Employees have five basic attributes which can all be handled in the employee dialog shown vL Page 18 Employees may log in to FoodTronix using swipe cards and or fingerprint registration To set these functions up and register each card fingerprint with its employee select the relevant option Swipe Cards Swipe the card when prompted Fingerprint Registration Scan your fingerprint when prompted Repeat this process for 4 valid reads Login Peripheral setup Assign employee swipe cards or register finger prints First Name Morker Employee ID 11 S F 2 r 7 Mapeco Manager Cash Register Audit Manager o Close Register Employee Manager Report periodic Sales Summary Report periodic Detail Summary Kitchen Module Show All Orders Manage Recipes Allow Tax Exemptions House Account Manager Can Pull Own Ca
28. Price ooo l Variable Pricing V Taxable this dish as a beverage for the Prep Station None A beverage enforcement feature lw Print on prep printers PREET Receipt Text The text that Other E dit Salads Sandwiches test Eset Remove Close ope appears on the customers receipt Advanced Pricing Required l EBT Eligible Uses Scale T are Weight 0 000 le Gift Card appears on the dish s button in Timed Charge Interval Mot Hourly lt the order placement screen Button Text The text that Creating New Dish Items Button Style The style that will be applied to the button The Dish Item Manager shown Kitchen Text The text that appears on the above creates new dish items and edits kitchen receipt old ones Verbose Text The text that appears on Menu ID The ID of the dish usually the the Pole Display system first three letters of the menu category and the three digit number Eg BEV001 Price The price of the item Receipt Category The receipt category Variable Pricing If checked when the for the dish dish is ordered you will be prompted to enter a price for the item This is usually Menu Category The menu category for used with items like gift cards whose the dish prices change on a case by case basis 15 Page ARMS FOODTRONIX USER MANUAL Advanced Pricing Opens up the advanced pricing dialog Taxable Toggles tax on the item Prep Station Selects the prep station t
29. T 30 A 30 A e III 31 Le IE O nn nn 32 Discount REPOS A e ee o o A 32 Employes IRC OTS nasa asia A asia cedida 32 Cit Ce EC Ale FRCP OIG nora 32 Periodic Sales SUMMA erario inca a Er E NORE I EREE O Er E IEE E A Rr E i 32 Restaurant VE AINA OC ieoio ae E E rote rsrnicin e 33 Restan Dita a tien 33 EE TTT 34 Credit Card TD E E E EE EEE iob E 36 3 Page v1 3 1 FOODTRONIX USER MANUAL Sener H ET abusos 37 Display T L H ee ee 37 Kitchen Printers and Prep Stations 00ooocccnccoooooooooononoooonn nono nono nn nnn ono nnn nono nono non risiko narii nnnnnnnnos 38 S STN Tale MAPS ns 39 Customer Manacor rodri ooo cia 40 Customer ea e E E A E E E E RS 40 Customer ET E 1 EE ee E E E E eee ee ee 42 Me ire Loy BHT H H AEN 42 Restaurant Operating Procedures sss sese eee 42 o A e 42 OC e PO APRO nn E E uae sodndenasieees anodes N 42 do aro 0 op sats o o e II nn ase sana aaa E O 43 DS VC K e EE E E A 44 Pacina 6 Cos yo PARAR a o o S A E E E UP UE O N 44 Placing ToGo amp Waiting Orders cca sccssausassarssasctascanscteasaasadennvdassanieascbassnntetaosaaaaieracdaadarieaimaas 45 IPR TMS A E A o O A 46 Pacino Die i ONE ee ne ee ee ee ee ee 47 A re o E e o e o neste E A E st 48 t KE e a E RS 48 A E A E 49 Jo RS 50 combine COTES enron nare en aa nk nn n eare een scans nira nenni teara 51 Sea DE ALOE e E E E E E 51 DEA o E E S E 52 OGI 52 24x7 Support 817 251 9726 K v1 3 1 K v1 3 1 24x7 Support 817 251 9726 Sra OCS TTT 53
30. a PO O E S E 54 EE Display nn E E E E A E eeiueseee 54 MOCI a o PI sana towseeicdl 55 BEE ig E E E T EE EEE O o A E E 55 E A 5 cin deaiyospeinaceeueinecgneteeaceoseeaeree 55 A at 56 E O o E E E E T 57 End of Day Operations 57 Contacting Technical Suport 59 5 Page v1 3 1 FOODTRONIX USER MANUAL Food Tronix is a Restaurant Management System designed to make daily operations of any food service establishment much easier In the following material you will learn how to use and employ the many features and options the FoodTronix system has to offer your business The most valuable resource in your FoodTronix package is our 24 7 Tech Support The FoodTronix Helpdesk is here to provide you with a rich end user experience with this in mind if you have not already please take advantage of our free training service by calling to schedule a training with one of our IT Professionals Getting Ready For Buisness There are a few things that must be addressed before your Point of Sale POS system is operational for the needs of your specific business Each step will be covered in detail below 1 Ensure your peripheral devices Swipe Card Reader or Fingerprint ID Reader if any are properly connected If you have any additional peripheral devices that were not setup by your setup IT Professional you can contact the FoodTronix HelpDesk who will walk you through setting up and installing the additional devices 2 Enter your
31. ack 4 5 6 Enter 7 8 9 O Esc Cash 10 00 Tips 000 Fees 000 Loan 000 Driver owes 10 00 Cashout s 24x7 Support 817 251 9726 K v1 3 1 K v1 3 1 24x7 Support 817 251 9726 FOODTRONIX USER MANUAL RIR R Page 58 All deliveries cashed out All deliveries that have been taken must be assigned taken to a customer and cashed out properly This can be fixed by cashing out all drivers in the Delivery Manager All orders cashed out All orders must be settled before running End of Day Z End Of Day Process and its contents has been entered in the system All employee s are clocked out Ensure that all employees have been clocked out properly in the system and that their time clocks are not running overnight or between shifts This can be fixed by having each ZA There are 1 deliveries still not cashed out touch the X to allow them to rollover Details employee clock out Y All orders are cashed out Y All employee tills are in good standing PA There are open cash drawers touch the X to zero them out will cause over shorts Details or by using Time Card Manager to clock out PA There are employees still clocked in touch the X to allow them to rollover Details OS Clients Disconnected Update Gift Certificates Settle Credit Cards Export Revenue Porter Update Orders Update Inventory Update House Accounts Update Cash Drawers This can be fixed by settling or voidi
32. against house accounts Remove Move Swap Payments Allows users to remove payments through the Edit Orders or Order Screen Also enables the move payment button to allow movement or swapping of payments in the Edit Orders Screen Employee Till 2 Employee Till Manager Manager Administrator System Employee s can Clark Worker be assigned tills through the Employee Till Manager shown right Tills can be used to track what money has been given to employees either through a cash register or as change for server banking To assign a till to an employee press Give Cash This will activate the bottom panel and allow input to the Amount field When the amount is correct press apply To return cash to the store repeat the process using the Return Cash button Employee Close Employees will not be able to clock out without manager approval if they have a till still open Gift Certificates The gift card system is set up in several different parts Gift Card Manager gift card sales gift card payments and gift card reports Selling Gift Certificates In order to create a gift card a dish must be created with the Is Gift Card option checked When that dish is added to an order it will prompt the user for a gift certificate ID or if a card reader is available it will prompt for the user to swipe a gift card After the order is paid for a 0 00 Give Cash Return Cash gift certifica
33. alog Sets all house account balances to zero without taking payments Close Closes the menu Receiving Payments After a house account has been used and its owner has been given his statement payment must be received 25 Page ARMS FOODTRONIX USER MANUAL This can be done by selecting Receive Payments in house account manager and searching for the house account Once found you will be prompted to enter in the amount of the payment followed by notes about that payment The payment received is not added to your cash drawer instead it is to be directly deposited and will not show up on any Cashout Report Import and Export Options Currently the system supports sales exports to ChefTec Inventory Management System This is done through File gt Restaurant gt Import and Export gt ChefTec Export Once exported save the file where it can be found by ChefTec You may also import gift cards into FoodTronix via a Comma Separated Values CSV format This is the format provided by Gift Card Processors to import your purchased cards into FoodTronix Select File gt Restaurant gt Import and Export gt Giftcard Import and open file provided by your gift card processor Inventory Management The Inventory Management system keeps track of the ingredients a store uses and automatically notifies management when an ingredient falls below and acceptable quantity There are four parts to the inventor s
34. be placed before they are present Customers can be attached to any order by selecting the Other payment button and selecting Customer Search After the desired customer is found and selected the customer will be associated with the order The same action is repeated for loyalty cards To query a gift card s balance you may select the Gift Card Balance button which will prompt you to swipe or enter the gift card ID After the desired gift card is entered the system will display the current value of the card and prompt the user to print the balance slip WeScan integrates with FoodTronix via installing the WeScan system in C Program Files Age_Verify Selecting Scan ID will access this system and verify the ID is valid and is of age Placing Dine In Orders When placing dine in orders orders can be split via the course and the seat These seats can be easily split to different tickets later if needed To add 1 1 Seat 1 Seat Guest Count 1 j an additional seat to the order press the Next Seat button shown below Courses can be added in a similar fashion by selecting Add Course in the payment panel shown below 8 4 2011 11 30 55 AM Open Add kem Course Cancel Orders can be printed by selecting the Print The Other options covered by the last section can be accessed here as well by pressing the other button note however that you will no
35. chine Station Type Enable Fingerprint Reader i Use Table Map lv ls touchscreen device Alphabetize Dine in List Enable US Auto Hold result in malfunction of the system Device Description This is the Name of your station usually this is left to default Station Type This allows quick configuration of multiple stations with the same setup Is Touchscreen Enables touchscreen keyboards and other features Alphabetize Dine in List Sorts orders on the Dine in list by Description instead of order number Enable QS Auto Hold Holds orders placed in the Quick Serve Order Screen until you choose to fire them Enable Fingerprint Reader Allows the use of a FoodTronix approved fingerprint reader Use Table Map Replaces the Dine In list with the table map set in Restaurant Manager Printer Information Any Manage Receipt Printer A list of all printers defined on this machine in Register Information Device Type APG Intelligent COM Fort COM Settings 9500 N 87 Open Character 7 Windows Copies The number of receipt copies to print Register Device Type The type of register that is attached to the system COM Port The COM port the register is attached to It is recommended that this COM Port is not powered If two drawers are attached to the same machine each drawer should havea unique COM Port setting Settings The drawer settings This is most always left at de
36. customer take care of him and ersona y i l Delivery Gratuity Fee Remarks he will take care of you Gratuity Non Delivery Gratuity Settings aiaa ARARA bl Backspace vereis tae lo lwlelelriviolilole lay le lalslolelo mtalelol ener 2 Anan RAR EA 24x7 Support 817 251 9726 SPACE K v1 3 1 41 Page ARMS FOODTRONIX USER MANUAL Customer Info Customer Search f House Accoun Discount None 9 rar Birthday 12 30 1899 S Loyalty Card House ccount House Account Create House Assignment Account The Customer Loyalty tab allows When a phone number is not you to register a customer loyalty card availible the Customer Search tab can with a customer These cards are a quick be used to search for a customer via reference to a customer and can also be their name or their account number combined with any tiered loyalty cards that you created in the Tiered Loyalty Additionally a customer can be searched Manager A discount can also be added by their loyalty or assigned customer to a customer s profile as a reward for cai frequenting your establishment A birthday can also be set for the birthday search feature in customer manager After editing a customer the Save will save the customers information for later use and advance A house account may be assigned you to the next logical screen depending to a customer as well For more on what you were doing information about house accounts and thei
37. der These notes will be printed on the kitchen and customer receipts Notes placed in this section are different from special requests due to their context which unlike special requests reflects changes made to the entire order Open Items are any charge to the customer that is not built into the gratuity tax menu or other Food Tronix systems Use these items to charge a customer for product or service not yet attached to the menu Selecting the Open Item button will prompt the user to enter a description for the item and its price Additionally open items can be taxable or nontaxable by toggling the Tax checkbox The Recall option found at the top of the order item list will allow a user to see all orders that still have an open balance attached to them Selecting one of these orders will open it for editing in the order screen The order options menu located at the bottom of the order screen allows users to edit the order and its items in various ways The below descriptions assume that the employee has permission to access each feature Props Opens the property menu for the item selected in the order item list Discount Opens the discount menu Quantity Displays a dialog which edits the selected items quantity Repeat Increments the quantity of the selected item No Sale Opens the cash drawer without taking a payment Placing To Go amp Waiting Orders Orders that are not attached to the d
38. der one beverage per guest on a ticket Dishes are added as a beverage using the Beverage check box in dish manager Options Do not reset order number daily Use Inventory Management Use kitchen monitors Print Employee number to tickets Use Dine n Cashout show house account list on load Enforce Beverage to Guest Ratio Pre auth tabs started with credit cards M Show customer lookup in order screen f Use EBT E E US S M M Allow cashouts regardless of clackout Disable Delivery Management l Allowed Service Types V Dinein Waiting Z To Go M Delivery Default Gratuity Settings Delivery Fees 0 o 0 Dine in Min Seats o Auto Grat 0 o Drive Thru Credit Cards Display Settings Gi Cards Gift Card Processor FoodTronix y Gift Card Expiration 1 Year y Delivery 0 Minutes First Delivery Threshold second Delivery Threshold 0 Minutes C Suppress Delivery Fees and Tips Miscellaneous Payment T Use Misc Payment Misc Payment Description Misc Payment Max Amount Pizza Settinas C Use Half Price Pizza Toppings Print pizza topping exceptions only Left justify pizza toppings Divide le pizza toppings Y ax Pizzas Pizza Category 9 Save Cancel Edit Table Maps Kitchen Printers 35 Page ARMS FOODTRONIX USER MANUAL Pre auth tabs started with credit cards Pre authorizes all tables with a name swiped from a credit card Show customer lookup in order screen
39. e due this balance will change as you add subtract and duplicate items and payments Payments To process a cash or check payment select the desired payment method and select the amount of payment via the Enter Payment dialog If an amount that is greater than the total of the transaction is selected the system will convert the extra payment to change due Credit payments are processed in the same way After selecting the payment amount you will be prompted Not Paid Gift Close Certificate House Debit Scan ID Account Card payment and Credit Cash above To pay with a house account Check Other press the House Reprint Exact Cash Account button select the payment amount and search for the house account on the provided search screen To pay with a gift certificate enter the amount of the swipe the gift card If the gift card is in paper form or Customer Loyalty Gift Card if you do not have search Card Balance a card swiper press cancel you will be prompted to enter in the gift certificate ID The Not Paid option will save the order and its content but will not pay for the remaining balance This will result in a remaining balance that must be paid before End of Day is run This is usually used for orders that are going to be picked up or other instances where 47 Page ARMS FOODTRONIX USER MANUAL the customer will be present momentarily and the order needs to
40. e orders screen Allow Soda Pop Game Turns notification on the EOD report of the Soda Pop Game Theft Technique OFF for this employee 24x7 Support 817 251 9726 K v1 3 1 K v1 3 1 24x7 Support 817 251 9726 FOODTRONIX USER MANUAL RIR R Page 20 Allow Payouts Allows use of the Payout Pay in menu This does not include access of the Payout manager Allow Changes to Gratuity Allow users to make changes to Gratuity that has already been placed before that order has been paid for Use Employee Password Requires password to login to the user account Allow CRM Enrollment Allows users to enroll Customers in Customer Management Permit Refund Allows users to process refunds Remove Ordered Items Allows the removal of items that have already been sent to the kitchen Transfer Orders Allows this user to transfer orders from to himself and others Void Orders Allows users to void orders via the Payments and Edit Orders screens Delete Orders Allows users to completely delete orders from the database This option is VERY DANGEROUS and should not be accessible to anyone including managers and should only be used when instructed by FoodTronix employees If used otherwise it is under that user s own risk Delivery Assignments Allows this user to assign deliveries to other employees Delivery Dine in Cashout Allows users to access the cash out menu found in the Delivery screen as well as the Dine I
41. ed by the order number and the date it was taken in the Payments screen shown below Leaving the order number at zero will display all orders taken on that date Search Order Number v Payment Screen Executes a search using _Search the order number and date provided by user Open Opens the selected order Void Void selected order Opens the refund panel Refund pe the selected S View Opens the View Refund Refunds dialog Close Closes the payment ax screen Delete Opens the delete order dialog Refunds can be made on any order that is archived more than a day old by selecting an order and pressing Refund The Refund panel provides three options to refund an order cash to a credit card or via the payment taken The processes are explained below Cash Ensure all totals for the refund are correct then select Refund Credit Enter the credit card to refund the total to and after ensuring all totals are correct select Refund By Payment Select the payment you wish to refund to the system will refund to this payment in the same way it was charged E g If a credit card Order Date d i1920 Payment Types QUUUUUUU2 19 2011 10311 AM MA QUUUUUUUD 19 2011 10 38 30 AM MA QUUUUUUUD 19 2011 10 39 32 AM N A 1 08 1 08 1 08 0 00 1 08 058 29 Page ARMS FOODTRONIX USER MANUAL payment is selected the refund amount will post back onto the same credit card that was
42. ek by the hour this is usually used to gauge lunch hour rushes throughout the week Discount Reports Discounts Given By Employees shows all discounts given and sorts them by employee Periodic Discounts Summary by Service Type shows all discounts given and sorts them by service type Employee Reports Periodic Employee non Register Cash Activity pulls a report of all cash activity done without a cash drawer This report is usually used to track down transactions that were processed on a register without a cash drawer Productivity and Tip Report shows the tip and sales associated with each employee Gift Certificate Reports Show All displays all gift cards regardless of their expiration date or balance Show All Active reports all gift cards who have expiration dates greater than today s and who have a balance greater than zero Periodic Sales Summary By Payment type displays all of the payments taken their totals the total 33 Page ARMS FOODTRONIX USER MANUAL cover count the average cover per table and the labor used during the given time frame By Service Type shows the percentage of business done under each service type and their totals Snap Shot a very detailed report depicting sales revenue tips covers payments payouts discounts voids net cash totals and labor information This report can be pulled for the store as well as individual employees Restaurant Manager Resta
43. employee s profiles This will allow each employee to have their own login where their sales covers and other actions can be tracked on a daily basis This is also where you will be taking care of your Time Card setup and making sure all of your employee s hours are tracked properly 3 Prepare your menu Entering your menu into FoodTronix allows a congruent understanding of the dish that is ordered from the customer s heart to his plate The Dish Manager can even keep track of specials automatically changing the price of a dish at a certain day and time This configuration will also include imputing recipes and properties for each dish to keep track of your inventory 4 Add discounts into the Discount Manager to keep track of your Senior Discounts Comps Employee meals ect The Three Parts Each restaurant has two types of computers one server station and many clients A server station is found at each FoodTronix powered establishment This station powers the FoodTronix Server which is an application that must be running for any employee to login to the system on any other computer Luckily your FoodTronix server has come preconfigured to start automatically as 24x7 Support 817 251 9726 K v1 3 1 K v1 3 1 24x7 Support 817 251 9726 FOODTRONIX USER MANUAL RIR R Page 6 soon as the station is turned on However if you ever experience a problem where your server is not running it can be
44. ew list To print the combined ticket select Print To save the combined order press Submit Note that an order that is combined with another order will have all of its items taken out of it moved to the desired order and the original order will be Subtotal Tax voided with a balance of Discount Total 0 00 Gratuity Order 136 50 138 6 00 9 30 a Payments oso Settling Dine in Orders cenas E a S as E Orders that are Farasi placed through the dine in order screen will have a remaining balance until the customer is ready for their check To print a check select the Print Check COURSE 4 SEAT 1 Three Fingers of Knob Creek 99 00 Manager Comp 224 80 Mocha Berry Apricot Hot Toddy Almond Chocolate Coffee Manager Comp Chocolate Butter Coffee Submit Cance HE subtotal Combined Order Preview Three Fingers of Knob Creek Hot Scotch Manager Comp COURSE 4 SEAT 1 Three Fingers of Knob Creek Manager Comp Mocha Berry Apricot Hot Toddy Almond Chocolate Coffee Manager Comp Chocolate Butter Coffee Subtotal map or list For more information see the above section for your respective dine in menu Discounts can be applied to the order via the Discount button For more information on how to add discounts see the section on Discounts Gratuity can also be applied by selecting the Gratuity button and Table 014 Cash o
45. fault shown above Open Character The keyboard character used to open the drawer This is most always left at default shown above Card Reader Information i Enabled PIN Pad Device Card Reader Type Kebo ard Wedge Receipt Printer VENDOR THERMAL PRINTER Copies f1 24x7 Support 817 251 9726 K v1 3 1 K v1 3 1 24x7 Support 817 251 9726 FOODTRONIX USER MANUAL RIR R Page 12 Card Reader Enabled Enables the use Kitchen Monitor Service Types The of a credit card swiper service types that will show up on the kitchen monitors PIN Pad Device The type of PIN Pad device attached to the system Startup Information Auto login Mode None c Auto Logout Card Reader Typ e The type of card Default Quick Service Type 70 60 y swiper used Pole Display Auto Login mode The screen that is Pole Display None COM Port Settings automatically displayed when a regular employee logs into the system Auto Logout Enables the automatic Pole Display The type of Pole Display logout of employees after a order has attached to this system been placed COM Port The COM port that pole display is attached to Default quick Service Type The default service type selected when using Settings Any special settings applied to the Quick Serve Order Screen the pole display by FoodTronix This is Scale Information usually set to default LUM Port Kitchen Prep Configu
46. functionality for orders including options to void remove payments move payments reprint reopen closed orders and tip orders There are three types of filters to help users find what they re looking for Tips Displays all credit card orders that are eligible for a tip for the selected employee Closed Displays all closed orders taken by this employee All Displays all orders taken by this employee A list on the left side of the screen displays all orders that apply to each filter Non manager employees will only be able to select their name within the Employee drop down menu Once and order is selected on the left side a preview of the order will displays to its right Payments taken will display in the payment list along with the tip applied to each payment To apply a tip select a payment enter the tip amount and press Apply If the Tips filter is selected the order that was tipped will disappear and be moved to the closed section Employee ADMIN System gt Filter Tips Closed All Order Options and Preview List Auth Tota Tip Payment Options o o ip Tip HPR 0 00 o O Midi Enter Order List An order can be reprinted by selecting the Reprint button a dialog will prompt the user to also print the credit card receipts if applicable Orders found in the Closed filter can be reopened by selecting Reopen doing this however will not display
47. gh House Account Manager House Account House Account Create House Assignment Account r Creating a House Account There are two ways to create house accounts The first is to look up an existing customer and press the Create House Account in the House Account panel shown above Additionally house accounts can be created through the House Account Manager by pressing New House Account The House Account Item dialog will appear after filling out the provided fields and press save Credit Limit describes the maximum amount that may be spent against this account Minimum Spending is the amount a transaction 24x7 Support 817 251 9726 K v1 3 1 K v1 3 1 24x7 Support 817 251 9726 FOODTRONIX USER MANUAL RIR R Page 24 total must exceed to be charged to this account To enable the house account in question the Account is Active field must be checked To require a manager approval every time this account is used the Manager approval field must be checked Assigning House Accounts A house account can be assigned to a customer so when a customer orders under their profile their house account is already known and does not need to be searched for see Using House Accounts To do this look up a customer and select House Account Assignment the house account search dialog will appear Search for the house account to be associated with this customer and once complete pre
48. here are several common features that a shared throughout the service types which must be understood first The Quick Serve order screen shown below features a dish selection panel category list order item list payment panel order options panel and service type selection labeled below The category selection panel shows a list of categories a store created in the Dish Manager Selecting one of these categories will open the display all of the dishes assigned to that category in the dish selection panel Selecting a dish from this panel will add it to the order item list The above process is repeated until the order item list displays the entire desired order To remove a order item from the list select the desired item and press the Remove button Note Recall 8 1 2011 3 40 51 PM Oy item Enes Other Salads Order ooe Item List test C Category Exempt DINE IN enel WAITING p No Sale Service Type Selection Cancel 45 Page ARMS FOODTRONIX USER MANUAL that if the order has already been sent to the kitchen the employee will either need permission to do so or a manager override is required Removing payments is also possible by selecting the payment in the Order Item List and pressing Remove To exit the order screen without saving any changes made press the Cancel button Selecting Notes displays a dialog which allows users to attach notes to an or
49. his dish is assigned to Print on Prep Printers Prints on that prep station s printers Prints on own prep ticket If checked the item will print on its own receipt when sent to its prep station Manage Prep Station Opens up the Prep Station Manager Advanced Pricing Required If checked the item will not be available until the time is within that set under its advanced pricing rules Is EBT Eligible Allows the dish to be purchased using State Issued Electronic Benefit Transfer Uses Scale If checked the price selected will be the price per pound and when you select this item in the order placement screen the price will be derived from the weight on the attached scale Is Gift Card If checked when this dish is purchased the system will create a eift card of the same value Time Charge Interval The rate an item is charged This will convert the price to the price per the unit set in the field To start a timed dish s period of use add it to an order The price for that item will show When finished add the item again this will end the time period and the price will update via the time difference Button Styles A button s look and feel can be changed through the Button Styles Manager To create a style press the New button on the Button Style Manager This will display the dialog to create a button style shown below In the example below a dish named Water has its but
50. ice Table List The main dine in screen shown below features a list of open tables that the current employee has control over If the employee has permission to see all tables the Show all Orders filter will display all orders that are currently open under any employee To create a new table click on the input box located at the bottom of the screen near the label New Table Number This will open up a dialog that will prompt for a table name number Within this dialog you may either use the keyboard to enter a name or number or you may also swipe a credit card to open a tab doing so will pre authorize the card see Restaurant Management for more details and derive the name of the table from the name on the card Open opens the Dine In Order screen to edit the selected order Split open up the split screen for the Manager which will log an Show my Orders Show all Orders Preview Logout employee out after Quick Serve five 5 seconds following an action unless otherwise told To keep an employee logged in press Yes New Table Number Edit Orders 8 4 2011 12 05 23 PM Current Employee System ADMIN 49 Page v1 3 1 selected order Dine in Table List L Logs the employee out of the system Q T i ck Exits the table list and Serve O 0 O CC Pr displays the Quick Serve main menu Pulls a cash report for the employee Cash Report Edit Opens the open
51. ine in or delivery service types can be placed via the Quick Serve Order Screen by selecting Order from the Quick Serve Main Menu Unlike the Dine In version of the Order Placement Screen this version allows you to quickly place and payout an order all in one action Service type selection can be made via the service Selecting one of these service types at any time will change the entire order and its contents to that service type If the Dine In service type is selected a dialog will prompt you to enter a table number or name after entering this information the 24x7 Support 817 251 9726 K v1 3 1 K v1 3 1 24x7 Support 817 251 9726 FOODTRONIX USER MANUAL RIR R Page 46 order screen will close Any other additions or changes to this order must be made via the Dine In screen The payment panel for the Quick Serve Order Screen holds all possible payment options to swipe a credit card If a card swiper is not connected to this station you will be prompted to manually enter the card information Selecting Other will open the Other Payment T including cash credit l ine SnemEjo Pue 0 00 screen shown card check house account gift card and DINE IN WAITING misc payment among others If the transaction is not taxable select the Tax DELIVERY Open Notes ltem Remove Cancel Exempt option Above all payment types the system displays the current balance or the chang
52. ionality Pizza s also have a configuration section in Restaurant manager Please see the section on pizza configuration under Restaurant Management 24x7 Support 817 251 9726 K v1 3 1 K v1 3 1 24x7 Support 817 251 9726 FOODTRONIX USER MANUAL RIR R Page 32 Reports FoodTronix provides an abundance of reports to restaurant owners and operators to help guide the flow of business Each report pulls its information via a specified time frame to set this time frame change the date and time range after selecting the report Below is a list of the reports offered and a brief description of their content Periodic Payment Summary reports the total payments taken for each payment type This report can be pulled for the store as well as individual employees Periodic Properties Ordered displays each property and the number sold Periodic Dishes Ordered displays each dish and the number sold voided comp ed as well as the revenue generated Periodic Sales Detail reports each sale its items the time it was taken and processed the totals and any other information that is attached to that order This report can be pulled for the store as well as individual employees Periodic Sales Hourly Detail shows the sales on an hourly basis Time Card Summary displays the summary of every clock in for each employee and each job type Weekly Sales by Hour shows the sales for each day of the we
53. lver Person TRR Assign Deliveries Unassigned Deliveries Once selected the Assigned Deliveries section will reflect the selected employee The list above labeled Unassigned Deliveries displays all deliveries that are waiting to be assigned to a driver Select one of these orders and press the assign button The selected employee is now in charge of the delivery and is assigned to take the order to the customer The column displays the current state of the delivery This state is determined by the time between the moment the order was placed and the moment is cashed out As this time starts to exceed the two thresholds set in Restruant Manager the smiley face shown in green below will start to change from green to yellow to red This allows employees to quickly determine which deliveries are the most important Close Cashout Driver Order Waiting Map Customer Address 50 00 00 46 Assigned Deliveries 1111 Ark Apt 1 Oswego Ny test test 315 111 1111 Time Sent Out Customer Address 57 Page ARMS FOODTRONIX USER MANUAL Cashout Drivers After an order has been taken to the customer the assigned driver must return to the store and access the Cashout Drivers tab in Delivery Manager This tab will allow drivers to enter what payments were collected from the customers and if any tip is to be applied to credit card orders This process can be done for multiple orders at a
54. n Cashout dialog Open Register for Use Allows the user to open the register assigned to himself Gift Certificate Manager Allows users to access the gift certificate manager Device Manager Allows users access to the Device Manager Dish Manager Allows access to the Dish Manager Restaurant Manager Allows access to the Restaurant Manager Pizza Manager Allows access to the Pizza Manager End Of Day Allows users to perform the EOD operations including running the report batching out credit cards and backing up the database offsite End Of Day Overrides Allows the user to override the warning that may show up during the end of day process including cash registers still open orders still open and employees still clocked in Prepare Inventory This permission is reserved for future functionality Allow Discount After Fire Allows users to discount an order or an item after it was fired to the kitchen Settle Orders Allows users to take payments on open orders Reopen Orders Allows the reopening of a closed order This option does not remove any payment or change any balance Allow Payout Manager Allows access to the Payout Manager Zl Page ARMS FOODTRONIX USER MANUAL Allows Tips Allows the user to accept and enter tips into the system using various methods Require Employee Clock In Forces user to be clocked in while using the system Receive House Account Payments Allows users to take payments
55. ng any orders that show a balance greater than zero 0 00 in the More Orders screen All employee tills are in good standing Each employee till must be counted and turned in This can be fixed by balancing all employee tills using Employee Till Manager All cash drawers are closed Cash registers must be counted down and closed in the system This includes all registers that the system is connected to This can be fixed by visiting each station in the store and ensuring that the attached cash drawer has been counted Update Employee Tills Online Backup employees manually If a task is incomplete and the closing manager 3 ity Updat ecurity Updates Close End of Day Completed would like to Roll over or skip the task and deal with it later the red X can be clicked which will roll the process over to the next business day Note that by skipping any task the EOD reports accuracy cannot be ensured and this may result in sortages or other report realated problems Additionally skipping a task does not remove the problem this only postpones the notification of the problem After all tasks are taken care of select the middle button Touch here to Start End of Day The below panel will display a check next to each completed task a gear next to each task that is currently being worked on and an X next to each task that failed It is 59 Page ARMS FOODTRONIX USER MANUAL common for the repo
56. nt voids can sometimes be reversed depending on the circumstances processor policies date taken ect by selecting Unvoid Kitchen Display System The Kitchen Display System or KDS in some situations can replace the need for kitchen printers and tickets The main function of the KDS is to display multiple orders in an easy to read format The functionality on this screen is minimal to keep the screen visually neat and simple The KDS displays six 6 orders at once and is also compatible with several bump bar devices See the Device Manager section on how to set up a compatible bump bar device Alternatively the KDS can be controlled with a touch screen or mouse using the buttons located near each order list Cancel Removes order from list but does not delete void or change the order in any way Zoom Makes the selected order fill the screen 35 Page ARMS FOODTRONIX USER MANUAL Ready Clears the order off the screen and if one is connected will print to the kitchen printer this receipt is normally kept with the dish for identification More Orders Clicking the More button on the Quick Serve main menu will open the More Orders screen This screen displays all orders for the current business day that fit within the service type specified in the Order Filter panel a the bottom left of the screen To navigate through a list that is larger than the view use the arrows found to on
57. nter be formatted for FoodTronix To do this press format printers and select the relevant printer driver For more information on these formats see the Document Format Manager section The Module Kitchen Printers section allows a store to assign a kitchen printer to each service type as well as a printer to print all beverages and all open items After making changes to this section remember to press the Save button By default FoodTronix only prints the additions to an order that has already been ordered If your store requires the order be completely reprinted each time it is edited this can be achieved by checking the Print full order when printing add ons box When removing printers from this section a dialog will prompt you to move that printer s assignments to another printer After selecting the printer to transfer assignments to or selecting none if desired press save and the printer removal should be complete 39 Page ARMS FOODTRONIX USER MANUAL Editing Table Maps As an alternative to the Dine in List screen a map of the store s table layout can be used For a general idea of what table maps are and how they are used please see the Dine In Table Map section To create or edit table maps press the Edit Table Map button A copy of your current table map will show with grid lines To add a table click on an empty square and type in that tables name and or number If
58. or more information about this tool Number of Signature contracts to print Mode Sets the mode revenue porter The number of credit card receipts to will operate in print Export House Accounts Toggles the Signature Contract This field contains export of house account information to any notes you wish to show up on the an outside source signature receipt Display Settings Tab Server Settings Tab Announcement Text The text that displays at the user login eee FTP Server Settings Revenue Porter Settinas Host i Mode lDisabied O 4 pon Mouse Kitchen Display System Pot fo Colors The kitchen gaeh monitor default color scheme for each service type Host The Online Backup System server Receipt Note The note that prints out at address the bottom of each customers receipt Port The Online Backup System upload port User ID The Credit Cards E x Announcement Text Online Backup Cancel Edit Table Maps Kitchen Printers System user login credential for this server machine Revenue Porter Settings 24x7 Support 817 251 9726 Revenue porter exports sales and house account Kitchen Display System Colors Recelpt Note ForeColor BackColor Twinkies test machine Please take me to twinkie if you Find me laying around some where El He is probably looking for me Dine in Delivery Waiting To Go Drive Thru He misses me so K v1 3 1 Please take me home K v1 3 1
59. ort Esport Data b Pull Tape T 7718 2011 1 57 07 PM 7 21 2011 2 06 28 PM READY TO CLOSE Ens 182011 1 28 34 PM 118 2011 1 56 00 PM READY TO CLOSE 118 2011 1 26 29 PM 7 18 2011 1 28 08 PM READY TO CLOSE 213 2011 12 53 33 PM 7 18 2011 1 25 29 PM READY TO CLOSE 114 2011 2 12 23 PM 118 2011 11 35 18 AM READY TO CLOSE 1142011 1 33 37 PM 114 2011 2 12 16 PM READY TO CLOSE 211412011 1 26 58 PM 2114 2011 1 28 39 PM CLOSED 114 2011 11 58 47 AM 114 2011 11 59 02 AM CLOSED 114 2011 11 54 50 AM 114 2011 11 56 30 AM CLOSED 11412011 11 50 04 AM 211412011 11 50 43 AM CLOSED Mapsco Manager Payment Payout Manager Pizza Manager Reports K Restaurant Manager Time Card Manager Cash Register Audit Manager Device Manager Tracking multiple cash drawers Device manager holds the at one time can sometimes be a pain configuration for each machine Each Cash Register Audit Manager provides machine s configuration will be a list of cash registers their status and different depending on its peripherals the amount of each type of payment and additions taken at the machine through out the This dialog is very powerful if day Each register tape can be reprinted you are unsure of a setting or have any by selecting a register a time frame it questions please feel free to contact was open and pressing pull tape 11 Page ARMS FOODTRONIX USER MANUAL support Changing these settings can Device Description Ma
60. orts 17 Page ARMS FOODTRONIX USER MANUAL Dine in Cashout Z Dine in Cashout Dine In Cashout is one of h f h CATIP 0 00 7425 2011 2 41 18 PM the many ways for a store to cas E CATIP 4 00 7 25 2011 2 41 36 PM CATIP 3 44 7425 2011 2 42 05 PM CATIP 200 7425 2011 2 42 15 PM S CCTIP 3 30 7 25 2011 2 42 38 PM S CC 3429 25 2011 24242 BM 705546 S first understand the proper Gift Card out their employees To use the Dine In Cashout dialog you must process 1 An employee brings all of their tipped credit card receipts to a cashier those tips are added up and compared in the third step 2 The cashier opens up the Dine in cash out screen and selects the employee from the drop down box located at the manager s records at closing time top of the window shown right Tome cine in cashout ihe 3 The employee s tips are Restaurant Manager option Use Dine subtracted from the total credit in Cashout must be selected card sales and are converted into cash Negative cash readings show that that cash is given to CASHOUT RECEIPT GOES HERE the employee Positive cash readings depict money that is given to that cash drawer 4 The cashier presses the Cash Out button and confirms his selection 5 The printed slip shows the amount that should be taken out of the cash drawer and given to the employee This slip should be left in the cash drawer for the 24x7 Support 817 251 9726 K
61. ound Ss on the Quick Serve oe Toolbar this will open 204 the Open Cash KO Drawer dialog ES shown right if this Other 00 station has two cash drawers attached you will be asked which cash drawer you want to open Note that if one of the two drawers is opened with Everybody assigned the second drawer will be inaccessible Each drawer must be assigned a specific employee At the top of the Open Register dialog 1 select the desired employee The left panel allows the user to count the contents of the drawer via the quantity of each type of bill and coin Rolls can also be added and subtracted by pressing the and buttons As Employees Everybody 1 the left side is edited the opening cash field 3 will update showing the total starting amount for the drawer Once satisfied press Open The drawer is now open for business and can accept payments via the employee that is assigned If an employee who is not assigned to the drawer takes a payment the payment will post to the machine but not to the cash drawer This usually causes confusion and Ppp Enter NMV MM MV lt Coins Rolls 0 01 oo 0 0 05 oo 0 0 10 o 0 0255 o 0 Other 0 00 J Cash 60 00 00 cel 2 pen Can unexpected overage and shortages Operations Throughout the day there are several features at the core of FoodTronix that will be used consisten
62. oyee s control that have seated customers Orange squares are tables that have seated customers but are not under the users control Clicking on a table that is open or under the employee s control will open the table s order screen 24x7 Support 817 251 9726 K v1 3 1 K v1 3 1 24x7 Support 817 251 9726 FOODTRONIX USER MANUAL RIR R Page 50 Dine in Table Map Print After clicking this Check button the next table clicked will print Split i After clicking this Order button the split order screen will open the next OS table clicked ombine After clicking this Orders button the combine order screen will open E the next table clicked After clicking this button the settle screen will open the next table Settle i clicked Show Opens the Dine In Table Logs the employee out of the system Exits the table list and displays the Quick Serve main menu Clocks the employee out Pulls a cash report for the employee Opens the open order screen Split Order Screen The split order screen Catch can be accessed in two ways see the above sections for more details This screen will allow Baker separate sections This is SEAT 1 Ruby Port Bananas Foster usually helpful when settling large checks that are being paid under several different credit cards or other payment types Split Screen Adds all items from the
63. pad shown below After a brief moment your technician will take over your mouse and begin working on your computer Z Enter the technician number E 1 12 3 4 s 6 7 8 9 11 12 13 14 15 16 17 18 19 Cancel If you at any time need to use the computer kindly let your technician know and he will gladly release control until you are finished 24x7 Support 817 251 9726 K v1 3 1
64. r options please refer to the House Account Management section Lastly an email can be attached to the customer to aid in sending newsletters Customer Info Customer Loyal Customer Search Search Results Account Search Name Search Search Search Customers By Card 24x7 Support 817 251 9726 K v1 3 1 K v1 3 1 24x7 Support 817 251 9726 FOODTRONIX USER MANUAL RIR R Page 42 Customer Manager This tool allows a store to keep track of which customers visit frequently which ones haven t visited in a while and which customers have birthdays coming up The search function is similar to the customer look up screen customers may be searched by their last name and edited via the Edit button A customer may also be removed by using the Remove button after the customer is selected Tiered Loyalty Manager To promote customers to visit a store s location Tiered Loyalty cards can be passed out these cards an be attributed to a discount point system or any other reward to meet your stores needs To create a tiered loyalty group press the New button and fill in a description and the name of the groups proctor as well as their phone number Then continue swiping cards until satisfied When done press cancel The w Report Name On Account Phone Number same process is used when adding cards to an existing group using the Add Cards The Edit but
65. ration Bump Bar Device None e COM Port Settings E COM Port The COM port used by the Kitchen Monitor Service Types pr Delivery lv Dine in 7 ToGo Waiting oe Device Manager Saves the changes made Bump Bar Device The type of Bump device attached to this machine Cancel Cancels all changes made Manage Opens the Prep Station COM Port one COM Port used by the Prep Manager for configuration of bump bar device Mappings Kitchen printers See the l l Restruant Management section Settings Settings applied to the device for more details by FoodTronix This is usually set to MA Allows user to test the Card default E 13 Page ARMS FOODTRONIX USER MANUAL Dish Manager Z Dish Manager Dr Pepper Beverages Coke Beverages Water Beverages Gift Card Other Tims Tofu Salad Salads Mr Ed s Special House Dressing n Salads Chicken Sandwich Sandwiches Lettuce n bread Sandwiches test Other The main function of the dish manager is to allow for simple menu changes and additions The main dish manager dialog shown above shows a list of all dishes in the current menu sorted by the Menu ID A Menu ID is what FoodTronix uses to help distinguish very similar items This ID can be anything you want however it is recommended that it start with the first three letters of the category the item resides in Dish Category Types There are a few category types in the Dish Manager These types are Menu Receipt and Se
66. rt to take several minutes The EOD report will display in TXT format in Notepad where it can be printed by selecting File gt Print After closing the report it is typical for a box titled Transfer to be displayed in the background This box is transferring your database to the Online Backup System and should not be touched exited or otherwise modified doing so can interrupt the process or otherwise harm the database Contacting Technical Support Once again support is always provided 24 7 for stores who are subscribed to the FoodTronix Maintenance plan If you are unfamiliar with this plan please contact your Account Manager Contacting technical support is made easier with the Connect to FoodTronix Virtual Support Tool Before exploring the FoodTronix Client it is recommended that you know how contact virtual support incase you ever need any assistance This can be done is four simple steps 1 Call our 24 7 Technical Support Hotline at 817 251 9726 2 Explain to the technician what your problem is as detailed as possible 3 Connect When you hear your technician say the magic words Please connect me into tech number __ simply exit out of all programs and double click on the Connect to FoodTronix icon on your desktop You can alternatively press Ctrl Alt Z on your keyboard to bring up the keypad shown below 4 Engage Press the number specified by your technician on the big number
67. rvice Category Menu Category describes the category that the item will be down in the order screen As such any options stating menu or menu button is what is shown on the order placement screen Receipt Category helps place the items in an order most convenient for your store These categories have an order weight and any items placed in a category will be sorted by that category s weight If there are several items in one category on the same receipt the dishes will print out in category order and then be sorted in alphabetical order Service Category allows a store to track what types of service are being conducted Many reports use Service Category to sort its contents and organize its information Dish Manager Main Menu New Opens a blank Dish Dialog Edit Opens the dish selected to the left Remove Removes the dish selected to the left Clase Closes the dish manager 96 ltem Disables an Item but does not delete it from the menu 24x7 Support 817 251 9726 K v1 3 1 K v1 3 1 24x7 Support 817 251 9726 FOODTRONIX USER MANUAL RIR R Page 14 Z Dish Item Manager Dish Information Menu ID Po Receipt Category Other Categories Menu Category Beverages Categories Service Category Food Categories Beverage Receipt Test Button Test Button Style Standard Y Categories kitchen Test AN Verbose Text o Beverage If checked includes
68. screen will appear shown below Z Select a PayOut Account and enter changes Description Currently Amountiopayout 000 Kroger Extra Sup 0 00 EITE Enter NMV MMM lt Payouts are made by selecting the account to apply the transaction to and then entering the amount on the right side of the dialog and pressing enter Pay ins are also possible by pressing the blue link Amount to pay IP out 24x7 Support 817 251 9726 K v1 3 1 K v1 3 1 24x7 Support 817 251 9726 FOODTRONIX USER MANUAL RIR R Page 30 Pizza Management Due to their complex nature pizzas are not created as a normal dish in FoodTronix The Pizza Editor allows a store to define pizza sizes types toppings and more Access to the Pizza Editor is found in the Pizza Manager under the Restaurant menu Pressing New or Edit will open the Pizza Editor shown below Pizza Editor added to the pizza Toppings can be added to this template s default configuration by adding them to the right Topping menu To ban a topping from being added to a pizza you may select that topping and press Block Topping for this Pizza The pizza compatibility tab has been reserved for future functionality Availible ES toppings Create Pizza Pizza Compatability a Description Tonni Button Text oppings Topping Kitchen Test Pinapple Service Category s Categories Button Style
69. sh Report Combine Orders Allow Soda Pop Game he Allow Pau uts Allow Changes To Gratuity Use Employee Password Allow CAM Enrollment Permit Refund Permitted Login Method r L L L L L L L L L L t G L t Remove Ordered Items Transfer Orders Void Orders Delete Orders Deliver Assignments Delivery Dine in Cashout Open Register For Use Gift Certificate Manager Device Manager Dish Manager Restaurant Manager Pizza Manager End Of Day End Of Day Overrides Prepare Inventory Allow Discount After Fire Settle Orders Reopen Orders Allow PayDut Manager Allows Tips Require Employee Clock In Recewe House Account Payments RemoveMoveSiwap Payments Save Change Employee Card none Employee Job Mappings Cancel Password Add PT Manager Janitor Annoying Mari Land Lord Shibob Edit Remove Manage Job Mappings Controls payrate and job types 19 Page ARMS FOODTRONIX USER MANUAL Employee Permission Definitions Place orders Allows users to place orders and send them to the kitchen This includes access to the customer look up screen Open Register No Sale Allows users to open the register without a transaction being placed Edit Orders Allows users to access the edit orders screen Split Orders Allows users access to the split orders screen and the ability to split a single order into multiple orders Customer Manager Allows
70. ss Select The account name will now appear in the field above the House Account Assignment button To set the house account as the preferred payment for this customer select the relevant box below Using House Accounts To use an existing house account as a payment press the Other payment button on the Order Placement Screen then select House Account If the order is for a customer who has a house account associated with their profile then the system will automatically use that house account as the payment However if New House Account Edit House Account Herceg Payments Pavott All Accounts there is no associated house account the house account search window will appear Typing the account name account holder name or phone number will populate the search result list Once the proper account is found the select button will continue the payment process House Account Manager In addition to the creation and editing of house accounts a store must also be able to create invoices and properly track each house account This is where House Account Manager comes in House Account Manager Creates a new house account Edits an existing house account View All Active House Accounts Displays a report with all active house accounts and their balance Create Statements Age pg Creates statements for every house account with an age above the given value Opens the Receive Payment di
71. started by simply double clicking on the FoodTronix Server icon found below Please note that when you click on this icon nothing significant will happen once started the server application runs in the background out of the view of the user 0d E 9 FoodTroniz FoodTronix Connect to Server Client FoodTronix The other type of station is a WorkStation These stations do not have a FoodTronix Server on them and are only operational if the FoodTronix Server Station is running properly Each WorkStation houses a client The FoodTronix Client is what you use to login take orders pull reports and do your End Of Day If you have only one station in your store you need not worry about other WorkStations however understand that each Server Station also houses a client The third icon found in the FoodTronix arsenal is the Connect to FoodTronix icon This is small but powerful tool which allows you and your employees to at the push of a button connect one of our IT Professionals to your computer From there our HelpDesk Technician can see and control your computer walking you through your problem and solving it with ease Connecting to Support Contacting technical support is made easier with the Connect to FoodTronix Virtual Support Tool Before exploring the FoodTronix Client it is recommended that you know how contact virtual support incase you ever need any assistance This can be done is four simple s
72. t Certificate Manager This tool shown Gift Certificate above also provides later use easy to follow Gift Certificate Kep Employee Saves the gift certificate for Saves the gift certificate and of a store s gift card liability This value is created when a store sells a gift card and is reduced when a customer uses a gift card This number is a representation of how much product has been pre paid and is waiting to be redeemed To create a new gift card press the New button on Gift Certificate Manager The Gift Certificate Dialog shown above will appear If you do not have a card swiper or choose not to use one you must enter in a Gift Certificate Key which is a unique number that will represent this eift card To edit a gift card the same process applies except the Look Up button is used A list of all gift cards expired and active can be found using the Show All button The same report showing only active gift cards can be l Save amp New reports and is clears the dialog for another pulled via the integrated with the gift certificate to be created Show All Active EOD report to Add Adds money to a gift card buon provide an overview Remove Removes money from a gift card Cancel Manager Returns to the Gift Certificate 23 Page ARMS FOODTRONIX USER MANUAL Gift Card Processors Food Tronix has its own built in database for gift cards
73. t be able to process any payments on this screen The Send button saves the order that is being worked on and sends it to the kitchen and any other prep station to printing Sending an item to the kitchen to be prepared is also called firing the item To delay this process for certain items select the desired item and press the Hold Fire button The hold fire system has three options Fire it now Hold until I fire it and Hold until Fire it now Will fire the selected item as soon as the order is saved Hold until I fire it Holds the item until a user reenters this screen and selects the Fire it now option 24x7 Support 817 251 9726 K v1 3 1 K v1 3 1 24x7 Support 817 251 9726 FOODTRONIX USER MANUAL RIR R Page 48 Hold until X Minutes Sets the number of minutes to hold an item before it is automatically fired to the kitchen Note any items that are held will not be sent to the kitchen until their conditions are met this will prevent the kitchen from making the items right away Dine in The dine in module of FoodTronix allows users to keep track of tables and bar tabs in two easy formats a table list and a table map Z Auto Logout Would you like to continue working with your orders TOU will be logged out in b seconds No matter what menu type a store uses you may encounter the auto logout screen This is a result of the Auto Logout option in Dev
74. t of containers this ingredient comes in For more information on containers please see the section marked Containers Adjustments to ingredients can be made through the adjustment screen shown below via the Adjustment button in Ingredient Manager The default adjustment type On hand directly affects the on hand quantity of that ingredient Anything adjustment entered under this type will replace the current on hand with the value entered All other adjustments made are considered losses and will be subtracted from the current on hand Containers On many occasions ingredients are ordered in different containers such as jugs boxes crates ect Containers can be created in the ingredient manager by pressing Manage in the container panel at the bottom of the Inventory Item dialog To create or edit a container select New or Edit the Inventory Container dialog will appear Enter a description and a quantity that the container holds and press save Z Select an Ingredient Container Capacity Big box 12 pounds Edit Remove Close K v1 3 1 24x7 Support 817 251 9726 P Ingredient Adjustment E To associate containers RE ms with an ingredient highlight the Ingredient EJ hy Unit of Measure Motes desired container and press Ounces Select You will be returned to Lites eff i i E aE the Inventory Item dialog with Mililiters Ee M Pounds
75. te with the ID provided is created and stored in the system for later use If a gift card that is already registered in the system 19 swiped a dialog will prompt you to either clear the balance of the old card add to the old balance or clear the old balance Once finished a special receipt called a balance slip is printed for the customer that shows the balance of their new gift card 24x7 Support 817 251 9726 K v1 3 1 K v1 3 1 24x7 Support 817 251 9726 FOODTRONIX USER MANUAL RIR R Page 22 Gift Card Payments Payments can be made with a gift card by selecting the Other payment button on the Order Placement Screen and then selecting gift card When customers use a gift card to pay their balance the amount of the transaction is Z Gift Certificate Manager Gitt Certificate Reports Show All Show All Active automatically subtracted from the total funds found on the gift card If the amount of the Gift Certificate transaction is greater Gitt Certificate Information than the amount on Current Balance 0 00 the gift card the Expiration Date 7 12572012 system will max out S the gift card and T Promotional Gift Card leave the remaining balance to be paid Gift Certificate Transactions by another form of payment After a gift card is used a balance slip is printed Gift Certificate Manager Certificates can also be created removed and edited through the Gif
76. teps 1 Call our 24 7 Technical Support Hotline at 817 251 9726 2 Explain to the technician what your problem is as detailed as possible 3 Connect When you hear your technician say the magic words Please connect me into tech number __ simply exit out of all programs and double click on the Connect to Food Tronix icon on your desktop You can alternatively press Ctrl Alt Z on your keyboard to bring up the keypad shown below 4 Engage Press the number specified by your technician on the big number pad shown below After a brief moment your technician will take over your mouse and begin working on your computer 7 Page ICA FOODTRONIX USER MANUAL The screen below provides you with several options to login to your 12 13 14 15 16 17 18 19 Cancel FoodTronix account 1 Type Employee ID If you at any time need to use the with onscreen computer kindly let your technician keyboard know and he will gladly release control until you are finished 2 Use a magnetic Food Tronix swipe card Logging Into The Client 3 Scan your fingerprint with the You are now ready to start the attached fingerprint Food Tronix client To do this click on reader Sold the Food Tronix Client icon on your separately desktop In a moment you will see the screen below Z Employee Login 7 21 2011 11 08 31 AM 24x7 Support 817 251 9726 v1 3 1 K v1 3 1 24x7 Support 817
77. the employee out of their old job and automatically clock him in to their new job Back Skips or cancels the Clock in out 9 Page vio FOODTRONIX USER MANUAL Quick Serve Main Menu ad Z FoodTronix Fie Customer Orders Restaurant Help Today s Sales Report Pulls a small Sales Snapshot for Today This Reports Time is defined from the time EOD was last ran till Now About FoodTronix Displays a PDF containing information about me FoodTronix Pay in Payout Opens the Pay in Payout menu Last Few Orders Open Cash Drawer Opens the gt attached Cash Drawer for business CLOSE Close Cash Drawer Closes the gt attached Cash Drawer for business Transfer Cash Drawer Transfers an assigned drawer from one employee Th ck R to another e quick serve screen acts as a End Of Day EOD Displays the manager s main menu where all End of Day Report Dialog options to run and manage a restaurant are found The Quick Serve screen features a toolbar 1 customer look up Quick Serve Recent Orders List panel 2 recent orders list 3 and None pi a OTE access to the order and dine in screens l Last 10 Displays the Last 10 orders in 4 the recent order list iv s Note Not all buttons features may be Fj me o ASren available these are hidden and shown Displays All orders in the recent to fit each stores needs Contact order list support if you have questions about a
78. the right side of the screen 01 40 33 PM 133 20 is considered closed the contents of the order will be view able but editing the order will result in an error To reopen the order for editing see the Edit Orders section Deliveries Once deliveries are enabled through the Restaurant Manager the Delivery button will appear in the Quick Serve Main Menu Toolbar For more information please see the Restaurant Management section Ordering If a user looks up a customers information with deliveries enabled Order button and presses the Service Table Close P 01 30 53 PM TO GO 01 22 18 PM 1 01 05 06 PM TO GO 01 03 36 PM TO GO 01 02 30 PM TO GO 01 02 19 PM TO GO 08 03 11 10 29 PM 08 03 11 09 47 PM 08 03 11 09 30 PM 08 03 11 08 33 PM 08 03 11 08 32 PM 08 03 11 08 26 PM 08 03 11 08 19 PM 08 0311 07 49 PM 08 03 11 07 48 PM 08 0311 07 48 PM 08 0311 07 47 PM 08 03 11 07 43 PM 08 0311 07 42 PM 08 0311 07 41 PM 08 03 11 07 41 PM 08 03 11 07 40 PM 08 0311 07 32 PM 08 0311 07 29 PM DINE IN DINE IN Bar 1 Out 4 Out 6 Bar 11 Bar 5 012 2 2 2 2N 01 2 2 22 012 2221 012 21 0152 22 29 0135 22 29 013 2244 013 27 0131 0121 001 information to be attached After a Selecting an order from the left list and pressing Open will display the order placement screen If an order ere A System A Open the service type system A will 11 Edit Orders l Ta Y automatically be
79. tly such as placing orders seating tables settling dine in tickets managing deliveries ect There may be some set up required for operation tasks to run smoothly such as setting up your menu inventory devices table maps ect Please refer to the Restaurant Management section for setup instructions 24x7 Support 817 251 9726 K v1 3 1 KKK v1 3 1 24x7 Support 817 251 9726 FOODTRONIX USER MANUAL RIR R Page 44 Service Types There are four basic service types supported in FoodTronix Though each store will use these service types to fit their own needs below is a brief description of each service type and its suggested use Dine In Orders that are placed for customers who are either seated or plan on eating in house To Go Orders that are placed for customers who have either placed an order online or over the phone and are on their way to pick up the order Waiting Orders that are placed by customers who are planning to carry out their food but who have placed the order in store and are waiting on location for their order Delivery Orders that are placed online or over the phone and need to be taken Coke Dr Pepper to the customer Placing Orders Each service type has unique features attached to the action of placing an order these specifics will be explained in detail Dish within the following sections Panel Selection First however Order options menu pacan t
80. ton style set to Blue shown below KA Button Style Blue Save Description an lann Lance Test Color Text Color Back Color a Back Color Font Size 40 Bald Underline p Strikethru 24x7 Support 817 251 9726 K v1 3 1 FOODTRONIX USER MANUAL RIR R Document Format Manager Receipts in Food Tronix are fully customizable The Document Format Manager displays a list of all printer drivers installed on the system Each printer that is used within FoodTronix must be configured with a Receipt and a Kitchen Receipt format Each format controls look and feel of their respective receipts Each font can be set individually by selecting the font its size and its properties bold italic and or underlined It is recommended that fonts stay between the 10 and 12 point range to keep paper usage down and formatting simple Page 16 Font and press Apply All Some kitchen printers have the ability to print an alternative color To use this ability toggle the color check box This option is only available in the kitchen document format Barcodes are also set up in document format manager To enable barcode printing select the special font Code 39 as its font Printers can also be tested in the Document Format Manager by pressing the Print Receipt button To test printing a receipt with a specific order enter the order number in the box provided K
81. ton will open the tiered loyalty group selected to the left where it can be changed Restaurant Operating Procedures In addition to the management tools Food Tronix also offers a streamlined Front of House experience Due to the lack of permissions most employee s have it is recommended that a manager be on site at all times Opening When opening the store a few actions need to be preformed to properly prepare the Point of Sale system for business Open Register In order to start taking payments on a cash register the cash draw must be opened for business This can be done by a manager or an employee 2 who has the Open Cash Register Add permission A cash Cards drawer can be Edit assigned to a Berg specific employee Close or everybody Only the employee that is Detail Report SUMMA Report 43 Page ARMS FOODTRONIX USER MANUAL assigned to the drawer can open it If the drawer is assigned to everyone then anyone with permission to perform a No Sale or place orders will be able to access the cash drawer One common misconception is that managers can access anyone s cash drawers even 1f it assigned to an employee This is not true if a manager wishes to access a drawer that is not assigned to them they must transfer the drawer using the XFER Transfer button found on the Quick Serve Toolbar Open Register 1 To open a cash register press the Open button f
82. urant Manager 1s considered the main control panel of Food Tronix It holds many of the general rules that multiple modules rely on such as receipt options and credit cards This panel is also where the restaurants name address phone number and other information is placed Restaurant Credit Cards Restaurant Information Restaurant Name 1 3 1 User Manual Phone Number g67 5809e ine Address 500 N Dove Rd City Grapevine fei TX y Zip 76051 Default Sales Tax Rates Tax Auxiliary Tax Title TAX Aurdllary Dine In 8 25 a Title To Go 825 ag Min Order 0 00 Waiting 8 25 sg Dine In o oz Delivery 8 25 9 To Go lO Drive 8 25 a lt Waiting j0 a Delivery o Drive of Manager Password Password not set Run In Test Mode Change Password Restaruant Tab Restaurant Information This section controls the information found on receipts invoices house account statements and any other document that provides a restaurant name or contact information Default Sales Tax Rates This section defines the sales tax for the restaurant Aux tax options are available for those states or countries who use it Only dishes marked taxable and or aux taxable will be affected by these percentages Manager Password An extra password can be added to every manager panel by pressing the Change Password button The system will prompt for a password anytime any employee manager or not tries to access
83. ystem ingredients recipes invoices and containers Ingredients Ingredients are created edited and adjusted in the Ingredient Manager The main screen shown below shows a list of all ingredients your store uses what quantity is available and the base unit of measure that the ingredient is used bought and sold under Ingredient Manager Add tt ROD ozs T Miltest 10 98 liters miliTest2 1800 00 mi Edit PoundT est 11 88 pounds Adjustment Close Selecting the Add or Edit buttons will display the Inventory Item dialog shown below which is used to create and edit ingredients F Inventory ltem Descriptions Unit of Measure Ounces Minimum 40 Ounces Purchase Price 0 52 Cancel Adjusted Cost D8 Containers Capacity Big bos 12 pounds Remove 24x7 Support 817 251 9726 K v1 3 1 FOODTRONIX USER MANUAL RIR R Page 26 Each ingredient must have the following properties Description The name of the ingredient Unit of Measure UOM The type of measurement this item is consumed and purchased in These are exchangeable E g Pounds can be converted to Ounces and visa versa Minimum The minimum quantity on hand that is acceptable Any quantity below this will trigger a notification on the EOD report Purchase Price The normal purchase price per UOM Adjusted Price The purchase price including any additional fees Containers Optional The lis

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