Section 7. 11
Contents
1. For APG messages indicate the message number 0000 9999 NOTE Only program the MSG NO field if your IMAGEN system is using the application generator 3 After programming the single digit routes press lt ESC gt to return to the VOICE MAIL PROGRAMMING Menu 7 39 83 130 8050 H Issue 1 MENU S PARAMETERS UPDATE MENU MENU 1 Tenant 1 DAY External EVENT OPERATION NO ANSWER SINGLE DIGIT SCREEN SCREEN SINGLE DIGIT SCREEN SCREEN SINGLE DIGIT SCREEN SCREEN SINGLE DIGIT SCREEN SCREEN 1 2 3 4 5 6 7 8 9 EOM T O Enter extension no 0 999999 or Attendant no ATT1 ATT4 lt ESC gt Exit lt DEL gt Delete lt Pg Up gt lt PgDn gt Figure 7 17 MENU S PARAMETER UPDATE Screen Parameters 7 16 GUEST MESSAGE SCREEN 7 40 The application generator includes a guest message feature This feature enables you to have special messages routed to a guest message directory directory IVM G The programming and operation of this feature are described in the IMAGEN Application Generator User manual Cat No 76 110 0560 H The procedure for viewing the list of guest messages and deleting the guest messages involves a screen that is accessed through the IMAGEN menus The GUEST MESSAGE Screen provides the following information on each guest message e Message number Date that the message was received e Time that the message was received e Message status new or old The GUEST MES2. 5 Press lt ESC gt to save changes and return to the previous screen To build a Compound group 1 Move the cursor to the desired simple group number 50 89 2 Type in the desired name for the group When recording system greetings See Section 8 4 4 you can record the mailbox group name which will subsequently be heard by users when accessing that mailbox group 3 Press F2 to display the MAILBOX GROUP TABLES programming screen as shown in Figure 7 15 4 Fill in the desired mailbox numbers or simple group numbers G10 G49 5 Press lt ESC gt to save changes and return to the previous screen You can delete groups group names and directory numbers as follows 1 Place the cursor on the selected field 2 Press DEL 7 36 Section 7 PROGRAMMING AND ADMINISTRATION FROM THE IMAGEN PC After such deletions have been made you can e Press F3 to compress the remaining messages by removing empty spaces and lines from the list of directory number groups When you finish programming the required parameters on the MAILBOX GROUPS NAMES Screen e Press lt ESC gt to return to the VOICE MAIL PROGRAMMING Screen 7 14 ANNOUNCER ZONE MESSAGES SCREEN You now assign the DN upon which IMAGEN will ring and when answered play a specific recorded announcement You also set the exact day of the week and time IMAGEN will play the announcement For recording announcements see Section 8 4 4 below To set up the
3. SOFTWARE PARAMETERS ONLINE APPLICATIONS System SBS SMDR key Country U S A Rates file name VerNo 5 5 SDBN key ID Code UDXXXX05 5 SDBN file name APG file name VERSION MEM Applications Card Y Y N lt ESC gt Exit SMITH APG Yes No Yes No PG CONFIGURATION MS DOSVersion Fixed Disk Size Display Type Extended Memory RAMDISK Size Connectivity 06 20 430 M VGA Color 7424K 7424K NONE Figure 7 19 IMAGEN CONFIGURATION VIEW Screen NOTE The PC configuration values appearing on the IMAGEN CONFIGURATION VIEW Screen see Figure 7 19 may be different depending on your computer s configuration Table 7 10 IMAGEN configuration parameters Software parameters System 400 DIGITAL 400 system SBS DIGITAL KEY BX system Country Version Number Version Number of the IMAGEN software at least 3 00 ID Code Code Number of the Software Disks 7 43 83 130 8050 H Issue 1 Table 7 10 IMAGEN configuration parameters continued Online applications ISMDR key Is application protection plug connected Yes No Rates file name Name of data file for SMDR rates if feature is installed SDBN Is application protection plug connected Yes No SDBN file name Name of data file for SDBN directories if feature Is installed APG file name Name of data file for the Application Generator feature IMAGEN configuration Type of IMAGEN voice mail card installed A dash means no
4. DIGITAL KEY BX and DIGITAL 400 family of systems 7 41 83 130 8050 H Issue 1 ISMDR can provide your organization with a powerful tool for review and control of its telephone utilization and costs Utilizing ISMDR enables you to program and receive reports of calls and their cost to you as well as their breakdown with respect to Extensions destination prefixes area code or local office Outside lines Call duration account numbers e Dialed numbers a variety of other parameters You can then view reports covering a wide range of selected time periods and other call characteristics on either e Your IMAGEN PC screen e n report printouts You can program all ISMDR programming tasks from the IMAGEN PC keyboard during uninterrupted real time operation of IMAGEN In addition the IMAGEN PC screen can serve as an online monitor providing the basic call activity and cost parameters of each current call as it is completed 7 18 IMAGEN CONFIGURATION VIEW SCREEN 7 42 To see an overview of the current IMAGEN system configuration e Type 5 from the IMAGEN application menu The program displays the current system configuration as shown in Figure 7 19 There is no data entry possible in this screen The screen displays the following information relative to IMAGEN installed on your system as described in Table 7 10 below Section 7 PROGRAMMING AND ADMINISTRATION FROM THE IMAGEN PC IMAGEN CONFIGURATION
5. card exists All IMAGEN cards are currently of the DSP type The IMAGEN voice mail ports that are defined in the DIGITAL KEY BX or DIGITAL 400 system programming IMAGEN Is there an IMAGEN Applications card Applications card present Yes No IMAGEN PC configuration MS DOS Version The installed version of DOS on the IMAGEN PC Fixed Disk Size The size of the IMAGEN PC hard disk Display Type Type of monitor Extended Memory Amount of extended memory available Ramdisk Size The amount of extended memory used as a ramdisk Connectivity Indicates how your IMAGEN system is connected to the user provided Electronic Business Card computer Options Point to point Keynet NONE default 7 44 Section 7 PROGRAMMING AND ADMINISTRATION FROM THE IMAGEN PC 7 19 AUTOMATIC TAPE BACKUP 7 19 1 Feature description All or part of the contents of the IMAGEN hard disk or predefined parts thereof can be automatically backed up on an OEM tape backup device Example COLORADO when the IMAGEN system goes down for periodic disk maintenance procedures The following tape drive backup software is approved for operation with IMAGEN COLORADO Jumbo 1400 Tape Backup Software For DOS VER 4 06 From Colorado Memory Systems a division of Hewlett Packard NOTE During the INSTALL procedure of the Colorado Backup software its files will be copied to the CBD directory if no other directory is specified If so you must c
6. 1 Table 7 11 Backup programming parameters Parameter Significance Y N Full Disk Backup Backup of C drive and all subdirectories Note If selected Y all other prameters programmed on this screen are ignored and a full backup is executed User MSGs Backup of Private Common Mailbox greetings Backup and Guest messages only SMDR Backup Backup of SMDR data only Configuration Backup of the directories indicated in the Backup corresponding field in Figure 7 20 only Software Backup Backup of the directories indicated in the corresponding field in Figure 7 20 only NOTE If no backup parameters are selected in the BACKUP PROGRAMMING Screen Figure 7 7 46 Section 7 PROGRAMMING AND ADMINISTRATION FROM THE IMAGEN PC 20 then no backup will take place 3 To return to the Telrad IMAGEN APPLICATIONS Menu press ESC 7 20 CALLER ID TABLE SCREEN In this screen you can define any Caller ID numbers i e a specific set of incoming call telephone numbers and the corresponding DN s to which each Caller ID number will be routed by IMAGEN NOTE e Your IMAGEN PC must have at least 64k of free extended memory in order for this function to operate successfully IMAGEN seizes extended memory for the Caller ID tables from the ramdisk A PC with at least 8Mb RAM should have no problem allocating the required memory for this feature External users may choose to shield their number from identification by the Caller ID f
7. RAMETERS UPDATE Screen is used to define extensions departments multiple directory number MDN groups hunt groups or attendants so that each of them can be reached by dialing a single digit 5 6 7 or 8 the four default single digit routing numbers The MENU S PARAMETERS UPDATE Screen can be used to program eight separate sets of single digit dialing numbers one for each of the four tenants for day service and for night service At the top of the MENU S PARAMETERS UPDATE Screen the tenant field indicates which tenant and service day or night you are programming e Scroll to select the tenant and service that you want to program To define each of the single digit routing parameters 1 Type 6 from the VOICE MAIL PROGRAMMING Menu Section 7 PROGRAMMING AND ADMINISTRATION FROM THE IMAGEN PC The program displays the MENU S PARAMETERS UPDATE Screen See Figure 7 17 below 2 Enter data for each of the Single Digit Routing parameters as described below e DN Enter the one to four digit directory number 0 9999 of the extension department multiple directory number MDN group or hunt group or the attendant number ATT1 ATT4 assigned to the single digit routing parameter e NO ANSWER Indicate the call transfer method by typing SCREENED or UNSCREENED e BUSY Indicate the call transfer method by typing SCREENED or UNSCREENED e MSG NO For system messages indicate the message number S000 S999
8. S Screen 7 20 1 Caller ID Locator As an application of the Caller ID feature the ID Locator function allows individual users to gain direct access to a specific DN by dialing a personal identification number To access this feature from the IMAGEN Main menu you must first dial the day or night prefix digit as defined in the AUTOMATED ATTENDANT PARAMETERS Screen Figure 7 6 You are then asked to enter your personal identification number You hear the following message Thank you for calling Please wait and IMAGEN attempts to match the ID number you entered with the ID numbers defined in the CALLER ID TABLES Screen 7 49 83 130 8050 H Issue 1 7 50 Figure 7 21 If no match is found you are informed accordingly and returned to the Main menu You may wish to record a Caller ID message different from the default greeting above You can do this from the MAIN ADMINSTRATION Menu by rerecording ACD message no 99 specifically dedicated as the Caller ID message Refer to Section 8 4 4 Recording System Greetings for more details
9. SAGE Screen appears in Figure 7 18 below Section 7 PROGRAMMING AND ADMINISTRATION FROM THE IMAGEN PC 7 16 1 Viewing guest messages To view the guest messages e Select 7 from the VOICE MAIL PROGRAMMING screen see Figure 7 3 The GUEST MESSAGE Screen appears see Figure 7 18 below 7 16 2 Deleting guest messages To delete the guest messages 1 Select 7 from the VOICE MAIL PROGRAMMING screen see Figure 7 3 The GUEST MESSAGE Screen appears see Figure 7 18 below 2 Move the cursor to the number of the message that you want to delete 3 Press DEL GUEST MESSAGES MESSAGE NO STATUS 5432089 02 12 96 123 02 31 95 12345678901 02 12 95 4566567 04 19 95 23443433 01 05 96 736836 04 25 96 78966869644 05 18 95 lt ESC gt Exit lt DEL gt Delete lt PgDn gt Next Page lt HOMEs gt First Page Figure 7 18 GUEST MESSAGES Screen 7 17 ISMDR PROGRAMMING Options 1 through 3 of the IMAGEN APPLICATIONS Menu see Figure 7 1 above relate to Integrated Station Message Detail Recording ISMDR an optional application which provides comprehensive call accounting services for DIGITAL KEY BX or DIGITAL 400 systems in which IMAGEN is installed The call accounting services and the prerequisite hardware and software requirements of ISMDR are described fully in the ISMDR Call Accounting manual The latest release of ISMDR also includes enhanced features and user programmable parameters as part of the
10. Section 7 PROGRAMMING AND ADMINISTRATION FROM THE IMAGEN PC Go to Sections 7 1 through 7 10 7 11 DISPLAY ERASE MAILBOX MESSAGES SCREEN To display or erase information regarding messages for any mailbox in IMAGEN 1 Place the cursor on the desired mailbox number on the SYSTEM DIRECTORY NUMBERS Screen 2 Press F4 The program displays the DISPLAY ERASE MAILBOX MESSAGES Screen as shown in Figure 7 12 with the current list of messages for the selected mailbox DISPLAY ERASE MESSAGES DIRECTORY NO 128 TOTAL 7 OLD 6 NEW 1 NAME JOHN CLARK OLD NEW 11 26 18 53 12 02 09 47 10 02 09 25 09 22 09 28F 09 21 08 53C 08 21 12 34P 07 30 15 25U Tl lt ESC gt Exit lt DEL gt Delete MSG lt F2 gt Next DN with msg lt F3 gt Compress Figure 7 12 DISPLAY ERASE MAILBOX MESSAGES Screen The screen displays the following data for each mailbox as shown in Table 7 5 7 29 83 130 8050 H Issue 1 7 30 Table 7 5 Display Erase mailbox messages data fields Directory Mailbox The two to four digit number of the mailbox number currently displayed Total number of messages in mailbox Number of messages which have been played at least once Number of messages which have never been played Name The name of the mailbox user as entered in the MAILBOX PARAMETERS Screen Messages The messages held in the mailbox divided into new and old messages are listed giving the time and date that each mes
11. announcer zones 1 Type 5 on the VOICE MAIL PROGRAMMING Screen see Figure 7 3 The program displays the ANNOUNCER ZONES Screen as shown in Figure 7 16 ANNOUNCER ZONE MESSAGES 16 19 ANNC NO DEST DN COMMENTS GOOD MORNING LUNCH MARKETING TIME TO GO HOME 1 2 3 4 5 6 7 8 9 52 7 2ESCs Exit 2DELs Delete DAY SUN MON TUE WED THUR FRI SAT DAILY 1 31 Figure 7 16 ANNOUNCER ZONE MESSAGES Screen You can assign zones for each of the up to nine Recorded announcements You can assign the zone even if you have not yet recorded the message For each of the nine recorded 7 37 83 130 8050 H Issue 1 announcements enter the following parameters as shown in Table 7 9 Table 7 9 Announcer Zone message parameters Destination DN Enter the DN on which IMAGEN will play the announcement Day Enter the day of the week on which IMAGEN will play the announcement for example FRI You can also enter DAILY for a daily playing of the announcement or the number of a particular day of the month for example 7 or 20 Time Enter the time of day in 24 hour format at which IMAGEN will play the announcement Comments Enter any comment relative to the announcement up to 16 characters in length When you finish programming the required parameters on the ANNOUNCER ZONES Screen 2 Press ESC to return to the VOICE MAIL PROGRAMMING Screen 7 15 MENU S PARAMETERS UPDATE SCREEN 7 38 The MENU S PA
12. ber which contains messages or Press ESC to return to the SYSTEM DIRECTORY NUMBERS Screen and move the cursor to the mailbox number you wish to check When you have finished checking mailbox messages e Press ESC to return to the SYSTEM DIRECTORY NUMBERS Screen 7 12 AUTOMATED ATTENDANT DIAL BY NAME PROGRAMMING SCREEN The Automated Attendant Dial By Name feature allows an external user to dial via the automated attendant to an extension or to a system mailbox by using either the first or last name of the extension owner or to be more precise a one to four character prefix of the name NOTE In the SYSTEM PARAMETERS Screen program the NAME PREFIX MAXIMUM LEN and the ANNOUNCE DN DURING AUTO ATT D B N fields with values that suit the needs of your organization See Section 7 7 above To program names for Automated Attendant Dial By Name e Press F5 from the System DIRECTORY NUMBERS screen The program displays the Automated Attendant Dial By Name programming screen as shown in Figure 7 13 showing any names associated with the DN the cursor was on at the SYSTEM DIRECTORY NUMBER Screen 7 31 83 130 8050 H Issue 1 DIAL BY NAME PROGRAMMING FIRST NAME LAST NAME JOHN SMITH MIKE GOLDMAN gt lt ESC gt Exit lt DEL gt Delete MSG lt F1 gt Locate DN lt F2 gt Next DN lt F3 gt next DN with names lt F4 gt Add names Figure 7 13 AUTOMATED ATTENDANT DIAL BY NAME PROGRAMMING Scree
13. eature in this case IMAGEN treats the call as any other ordinary call and plays the regular opening message To define the Caller ID numbers in your system 1 From the VOICE MAIL PROGRAMMING Screen see Figure 7 3 select 7 The program displays the TABLE Screen as shown in Figure 7 21 Data in this screen is sorted by numerical order of entries in the CALLER ID field 1 47 83 130 8050 H Issue 1 7 48 TABLE 1 CALLER_ID CALLER ID CALLER ID 7185442033 2058311112 5017752226 516 5169218302 Tl lt ESC gt Exit lt DEL gt Delete lt PgUp gt lt PgDn gt lt F1 gt Locate ID NUMBER lt F2 gt Add ID NUMBER Figure 7 21 CALLER ID TABLES Screen When attempting to match the dialed Caller ID with the system defined Caller ID numbers IMAGEN first searches for a match of the entire number If tt does not find a unique match for the whole number it then searches for the longest prefix that matches the prefix of the dialed Caller ID From Figure 7 21 for example if the incoming number was 5167642203 the call is routed to extension 226 as it has the same prefix of 516 If the caller dials a non unique number IMAGEN waits the length of time determined by the pre programmed inter digit timeout before scanning the Caller ID tables From Figure 7 21 for example if the caller dials 516 the call is routed to extension 226 after the timeout expires 2 To add a new entry Press F2 the f
14. he next higher DN and any associated names To find and display the next DN with associated names e Press F3 The program displays the next higher DN having at least one associated name lf there is no higher numbered DN the program will loop back to the lowest numbered DN and continue the search 7 13 DIRECTORY NUMBER GROUPS SCREENS The directory number groups are mailbox groups to which messages can be transferred or sent for example direct group message Directory number groups come in two varieties Simple groups and Compound groups A simple group consists of mailbox numbers only Compound groups can have both mailbox numbers and simple group numbers Table 7 7 shows the parameters for programming the two groups Table 7 8 shows parameters for the mailbox groups tables Table 7 7 Directory numbers groups names parameters Simple groups Enter a name for the simple group to be defined in the MAILBOX GROUP TABLES Screen see Table 7 8 Compound groups Enter a name for the compound group to be defined in the MAILBOX GROUP TABLES Screen see I able 7 8 7 33 83 130 8050 H Issue 1 Table 7 8 Mailbox group tables screen parameters Group number Number of the group currently being programmed Group name Name of the group currently being programmed If recorded callers are greeted with the group name e g Marketing Department upon accessing the mailbox lt fields gt Enter a list of defined mailbox nu
15. mbers or simple group numbers as appropriate 198 available fields per group You can program up to 40 simple groups and up to 40 compound groups Each may contain up to 198 entries made up of mailbox numbers or simple group numbers The programming screen See Figure 7 14 indicates that mailbox groups 10 49 are simple groups and 50 89 are Compound groups 7 34 Section 7 PROGRAMMING AND ADMINISTRATION FROM THE IMAGEN PC DIRECTORY NUMBERS GROUPS NAMES SIMPLE GROUPS COMPOUND GROUPS etd lt HOME gt lt END gt lt ESC gt Exit lt F1 gt Locate Group No lt F2 gt Enter Group Figure 7 14 DIRECTORY NUMBER GROUPS NAMES Screen To set up directory number groups for IMAGEN e Type 4 on the VOICE MAIL PROGRAMMING Screen The program displays the DIRECTORY NUMBER GROUPS NAMES Screen as shown in Figure 7 14 To build a Simple group 1 Move the cursor to the desired simple group number 10 49 2 Type in the desired name for the group 3 Press F2 to display the MAILBOX GROUP TABLES programming screen as shown in Figure 7 15 7 35 83 130 8050 H Issue 1 MAILBOXES GROUPS TABLES GROUP NO 70 GROUP NAME ae lt HOME gt lt END gt lt ESC gt Exit lt DEL gt Delete MB GR lt Pg Up gt lt Pg Dns F1 Locate MB F2 Insert a field F3 Compress Screen Figure 7 15 MAILBOX GROUP TABLES Screen 4 Fill in the desired mailbox numbers for the group
16. n You use this screen to enter delete or change names associated with a specific DN You can associate up to 16 name pairs first and last names with any DN while the system as a whole supports up to 256 name pairs To add an additional name to the screen 1 Press F4 The program displays a small data entry window at the lower right of the screen to enter the two parts of the new name beginning with the first name 2 Enter the first name 3 Press ENTER Thecursor moves to the last name 4 Enter the last name 5 Press ENTER The program enters the name to the list for the DN and clears the data entry window for entry of any additional names Each name box is limited to 12 characters If a name is longer than that only the first twelve characters are used and the cursor automatically moves to the next field without the need to press ENTER To delete a name 1 Move the cursor to the desired name either first or last 2 Press DEL The program deletes the highlighted name 7 32 Section 7 PROGRAMMING AND ADMINISTRATION FROM THE IMAGEN PC Note that since Automated Attendant Dial By Name works using either name only that specific part of the name is deleted lf you want to delete the entire name e Repeat the process on the remaining part of the name To display the next DN in the system directory and see any names associated with it e Press F2 The program displays t
17. ollowing window Figure 7 22 opens at the bottom of your screen CALLER ID NUMBER DN Figure 7 22 The ADD ENTRY window Enter the Caller ID Number or part of it and the associated DN These parameters are defined in Table 7 12 below The ID Number and the DN are added to the table 3 To delete or change an existing entry Use the direction keys to move the cursor to the desired field and either type in the new number followed by ENTER or delete the existing entry by pressing the DEL key Section 7 PROGRAMMING AND ADMINISTRATION FROM THE IMAGEN PC 4 To locate a specific Caller ID number Press F1 the following window Figure 7 23 opens at the bottom of your screen Locate CALLER ID Figure 7 23 The LOCATE ENTRY Window Type the ID Number you wish to locate and press ENTER the cursor moves to the number selected or in the case of no exact match to the next closest entry NOTE e You can program up to a maximum of 1000 Caller ID numbers in the system e While you may allocate several Caller ID numbers to any single DN you cannot allocate a specific Caller ID number to more than one DN Table 7 12 Caller ID table parameters Parameter Definition CALLER ID Enter a Caller ID number of up to 12 digits in length DN Enter the DN to which the corresponding Caller ID number will be routed Additional Caller ID parameters are defined in Figure 7 6 the AUTOMATED ATTENDANT PARAMETER
18. opy all files from C CBD to C TAPE after the software installation has been completed see Section 5 7 2 above 7 19 2 Feature operation The Automatic Tape Backup is activated automatically when IMAGEN exits to initiate periodic disk maintenance procedures If Automatic Message Purge see Section 7 7 is defined as enabled backup will be executed afterwards Since the backup is executed automatically make sure to have a tape cartridge loaded in the tape drive in advance 7 45 83 130 8050 H Issue 1 7 19 3 Programming To program the AutomaticTape Backup feature 1 Type 6 from the IMAGEN Application menu The BACKUP PROGRAMMING Screen is displayed as shown in Figure 7 20 BACKUP PROGRAMMING FULL DISK BACKUP N Y N Bkup of C and all subdirectories USER MSGS BACKUP N Y N Bkup of Private Common MB Greetings and Guest msgs C IVM P C IVM G C IVM MAILBOXS SMDR BACKUP N Y N Bkup of SMDR data C IVM SMDR CONFIGURATION BACKUP N Y N Bkup of C IVM DBN C IVM APG C A IVM S C IVM S1 C IVM S9 C IVM MAILBOXS SOFTWARE BACKUP N Y N Bkup of IMAGEN software C lVM without subdir and without C IVM MAILBOXS C IVM DB_NAME DAT C IVM MBXGRP DAT Also C IVM S C IVM S1 C IVM S9 C AUTOEXEC BAT C CONFIG SYS e N lt ESC gt gt Exit Figure 7 20 BACKUP PROGRAMMING Screen 2 For the various backup options program the following parameters as shown in Table 7 1
19. sage was received The date and time of receipt for each old and new message is listed Future delivery messages are listed in the old column and are annotated with an F following the time 12 22 09 28F Old messages that were tagged by the sender are noted accordingly as shown in Figure 7 12 above P Private U Urgent C Certified You may delete messages individually or by type e g new old or all as shown in Table 7 6 NOTE You cannot delete messages that are still capable of being undeleted by the mailbox subscriber Table 7 6 Message deletion actions Message type Acions A single message Place the cursor on that message and press DEL All old messages Place the cursor on the number of old messages on the top line and press DEL All new messages Place the cursor on the number of new messages on the top line and press DEL All new and old Place the cursor on the total number of messages messages on the top line and press DEL You are prompted to confirm multiple deletions Section 7 PROGRAMMING AND ADMINISTRATION FROM THE IMAGEN PC After message deletions have been made you can e Press F3 to compress the remaining messages by removing empty spaces from the list To proceed and check messages in additional mailboxes you can either e Press F2 to have the program automatically find and display a DISPLAY ERASE MAILBOX MESSAGES Screen for the next higher numbered mailbox num
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