ClientConnect CANS User Manual DCF Area Offices
Contents
1. in the Narrative Entry field Select Yes or No to indicate DOES CHILD HAVE A CURRENT INDIVIDUALIZED EDUCATION PLAN IEP IN PLACE QUALIFYING CONDITIONS Click the Next button The CANS Strengths and Needs screen will display next 16 Revised 10 18 11 CT BHP ClientConnect Resident and Group Home Care Management User Manual for Agencies Creating New Requests for Care CANS continued Key Step 7 The next CANS information screen is the Strengths and Needs screen Complete CANS Information Tips Strengths and For the strengths and needs specific rating descriptions can be accessed on the Seeds creen screen by clicking the hyperlinked title of the strength or need Click the Narrative Entry Expand Collapse All button above the Key to expand all Narrative Entry fields Narrative History Expand Collapse All Narrative Entry Expand Collapse All Below are the key actions for completing this step Any field with an asterisk indicates that the field is required Action Click the radio button for the appropriate rating for all Child Strengths FAMILY INTERPERSONAL RESILIENCY EDUCATION VOCATIONAL TALENTS INTEREST SPIRITUAL RELIGIOUS COMMUNITY LIFE RELATIONSHIP PERMANENCE For any rating of 0 provide further details within the Narrative Entry field Click the Narrative Entry title to display the text entry field Click the radio button for the appropriate rating for child s Acculturation LANGU2. Registra TEN MA Referring Party PROBATION CSSD f Is this a SWETP referral Are supplemental clin CYes No CYes No Social Worker Probation Par Contact Name Phone Public DefenderName Phone laura Rios 203 7s7 07 Ext ro laura Rios 203 797 407 Ed r0 BPa atol iaooank aion Monnia 6 Users should immediately click on and proceed to the CANS Medications and Current Status Involvement Tab The last page of the previously submitted CANS Note Users should not change or alter any previously entered fields on any of the CANS pages Users should not click Save Request as Draft during the Update process 7 Once on the CANS Medications and Current Status Involvement Page users should scroll down to the bottom of the page and the Request for Care CANS Updates section 23 Revised 10 18 11 CT BHP ClientConnect Resident and Group Home Care Management User Manual for Agencies Updating and Re Requests for Care CANS continued Narrative Entry of 250 Narrative Entry 0 of 250 UPDATE 5 Date MMDDYvyYyY gt UPDATE 6 bDate MMDDYYYY 8 Click the Update 1 Field to expand the Update Section 9 Once the Update field expands complete the Open Text Fields a Reason for Update drop down menu b Please Provider Details Narrative Entry open text field c Describe Changes in Behavioral Psychological Presentation open text field d Rationale for Continued Need for Out of Home Placement open t
3. MTPPR This allows Requests for Care CANS submitted requests that have been fully processed and closed Closed records display for a limited time and depend number assigned to the request when it is submitted It can be used for reference when discussing a request with CT BHP Member ID and Name When the ID is clicked the Member Demographics users to open a read only version of the most recent MTR information submitted by the provider managing the care of the member This function is only available for requests with a status of Closed with Placement on the status Ifthe status is Closed with Placement then the record will be listed for 30 days after the Discharge Date 7 If the status is Closed without Placement then the record willbe listed for 7 days after the Date Closed screen displays Status This displays the Closed status of the request which will either be Closed with Placement or Closed without Placement Date Closed This date indicates when the request was completed and closed Reason This displays the reason the request was closed with or without placement Discharge Date This displays the date the member was discharged from services The Discharge Date will only display for requests that have a status of Closed with Placement Requests for Care CANS Status Within the Open Requests f
4. for Care CANS Open RFC CANS Locate RFC CANS View Saved RFC View Print Open CANS RFCICANS View MTPPR Key Step 1 The first key step is to locate the RFC CANS to view or print If you want to view Locate MTPPR the RFC CANS still needs to be located because the MTPPR is associated RFC CANS with a closed RFC CANS Below are the key actions for completing this step Any field with an asterisk indicates that the field is required Step Action Click Initiate and View Requests for Care CANS link from either the left navigation or from the Homepage of ClientConnect Locate the record to be viewed aa The Requests for Care CANS Summary screen will display Go to the Saved and Expired Requests for Care CANS Open Requests for Care CANS or Closed Requests for Care CANS sections Revised 10 18 11 CT BHP ClientConnect Resident and Group Home Care Management User Manual for Agencies Viewing and Printing Requests for Care CANS continued Key Step 2 View The second step after the record is located is to view and or print the record and or Print Record Below are the key actions for completing this step Any field with an asterisk indicates that the field is required Saved and Expired Requests for Care CANS Action Click the View hyperlink The link is only available for records with a status of Saved A display only version of the saved draft will open in a new window Click the Print Request fo
5. 8 11
6. AGE IDENTITY RITUAL For any rating of 2 or 3 provide further details within the Narrative Entry field Click the Narrative Entry title to display the text entry field Complete the Caregiver Strengths section Select Yes or No to indicate DOES THE CHILD HAVE A PERMANENT CAREGIVER If Yes is selected then enter the CAREGIVER NAME and RELATIONSHIP TO CHILD and click the radio button for the appropriate rating for all Caregiver Strengths o SUPERVISION INVOLVEMENT KNOWLEDGE ORGANIZATION SOCIAL RESOURCES RESIDENTIAL STABILITY For any rating of 0 provide further details within the Narrative Entry field Click the Narrative Entry title to display the text entry field 17 Revised 10 18 11 CT BHP ClientConnect Resident and Group Home Care Management User Manual for Agencies Creating New Requests for Care CANS continued Key Step 7 Continued Complete CANS Information Strengths and Needs Screen Step Action Complete the Caregiver Needs section if required f Yes is selected for DOES THE CHILD HAVE A PERMANENT CAREGIVER then click the radio button for the appropriate rating for all Caregiver Needs o PHYSICAL MENTAL HEALTH SUBSTANCE USE DEVELOPMENTAL SAFETY For any rating of 2 or 3 provide further details within the Narrative Entry field Click the Narrative Entry title to display the text entry field Click the Next button The CANS Behavioral Emotio
7. ANS is returned due to incomplete or incorrect information when information has changed on the original request or when a 60 day update is required A submitted or open RFC CANS record can only be updated when the status is either Return to AO Awaiting Match or Match Made Re Requests There are situations in which a re request must be submitted for RFC CANS This is usually needed when the original request has become out dated after a period of time or the case was closed and then re opened by CT BHP A re request is different from an initial request in that a large portion of the information from the initial request pre populates to the re request with the expectation that the information is updated where needed RFC CANS can only be re requested when the status is either Re open or Awaiting Match If the original request is out dated or the case was closed users will have to contact the CT BHP and request that the original submission be re opened Key Steps The key steps for Updating and Re Requests for Care CANS include 1 Access open Request for Care CANS 2 Update Request for Care CANS information 3 Submit Request for Care CANS Details about each key step follow PLEASE NOTE The following instructions should be utilized for ALL CANS resubmissions and updates including e A CANS submission is returned to the submitter from CT BHP requesting more information or clarification Updates or a
8. ClientConnect CANS User Manual l DCF Area Offices Probation Parole Connecticut BHP Supporting Health and Recovery CT BHP ClientConnect Resident and Group Home Care Management User Manual for Agencies NC VALUEOPTIONS CONNECTICUT 2 l Revised 10 18 11 CT BHP ClientConnect Resident and Group Home Care Management User Manual for Agencies This page was intentionally left blank 3 l Revised 10 18 11 CT BHP ClientConnect Resident and Group Home Care Management User Manual for Agencies Table of Contents DUR OTTO settee tee ete ee eee a nan cai eaten E eal aie 5 OVEMIEW cea a aa a Ee EEEn 6 ClientConnect Basics esersgenstinreacctgrtmenbbiecvesbbsunanebienbeebtdueyanshinibeskoieteansbsunnecbbarkuaskiae 7 Creating New Requests for Care CANS c cccccceeeeeeeeeeeeneeeeeeeeeeeeeeeeennneeeeeeeeeeeeeees 9 Updating and Re Requests for Care CANS ccceeeeeeeeeeeeeenneeeeeeeeeeeeeeeeeaaees 20 Viewing and Printing Requests for Care CANG ccceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeees 25 4 l Revised 10 18 11 Introduction Introduction Benefits Single Workflow Supplemental Clinical Information CT BHP ClientConnect Resident and Group Home Care Management User Manual for Agencies The ClientConnect application provides CT state agencies access to limited member information and the ability to submit and track new Requests for Care CANS on behalf of their members Submission of these requests is t
9. Demographic screen The system will check if there is an open RFC CANS record for the member a lf there is an open record an error message will display indicating that there is an open record for the member and you will not be able to proceed b If there are no open or saved RFC CANS record for the member the first screen of the RFC CANS flow will display La EE ERR TE EE POP APT RRL TE EER Ree AR Ee Member ID TEMPO00731036 Effective Date 01 01 Alternate ID Expiration Date Member Name ALBERT FAT COB Effective Datel Date of Birth 04 28 1997 Address 500 ENTERPRISE DR ROCKY HILL CT 06067 Alternate Address Marital Status Home Phone Work Phone Relationship 1 Gender M Male View Requests for Care CANS Add New Request for Care CANS Note Users also have the option to click View Requests for Care CANS button to check if this specific member has previous Saved Drafts or Completed CANS submittals Working through Once the RFC CANS flow is accessed users can navigate through the flow as the Request for follows Care CANS Flow 7 The screens will display in the order listed at the top of the request screens BA ELE AE gt CANS MEMBER CANS LIFE DOMAIN gt CANS SCHOOL DEMOGRAPHICS FUNCTIONING gt CANS STRENGTHS AN CANS BEHAYIORAL D NEEDS L EMOTIONAL NEEDS AND RISKS CANS MEDICATIONS b AND CURRENT STATUS INYOLYEMENT All required fields must be compl
10. L MEDICAL and SEXUALITY domains A sub section will expand to display the fields that need to be completed Click the Next button The CANS School screen will display next 15 Revised 10 18 11 CT BHP ClientConnect Resident and Group Home Care Management User Manual for Agencies Creating New Requests for Care CANS continued Key Step 6 The next CANS information screen is the School screen where information about the Complete CANS member s schooling is completed Information School Screen Tip Click the Narrative Entry Expand Collapse All button above the Key to expand all Narrative Entry fields Narrative History Expand Collapse All Narrative Entry Expand Collapse All Below are the key actions for completing this step Any field with an asterisk indicates that the field is required Step Action Complete information about the member s school At the minimum the NAME OF SCHOOL CONTACT PERSON ADDRESS GRADE PHONE and DATE ENROLLED must be completed a 3 4 Click the radio button for the appropriate rating for school ratings SCHOOL CHALLENGES PAST 30 DAYS SCHOOL ACHIEVEMENT PAST 30 DAYS SCHOOL ATTENDANCE PAST 30 DAYS RELATION WITH TEACHERS PAST 30 DAYS 6 For any rating of 2 or 3 provide further details within the Narrative Entry field Click the Narrative Entry title to display the text entry field DESCRIBE THE CHILD S SCHOOL EXPERIENCES
11. ND CURRENT STATUS INYOLYEMENT Referring Party Geographic Area SELECT v SELECT x Is this a SWETP referral Are supplemental clinicals expected O Yes O No O Yes O No Contact Name Phone Social Worker Probation Parole Ext Public DefenderName Program Supervisor Name Phone Social Worker Probation Parole Phone Fe Public Defender Supervisor Name Ext Behavioral Health Program Phone Director Name Link Person Link Case Client ID Present Placement ourt Ordered Placement Date of Next Hearin Om on _ CSSD Probation Information Narrative History amp D Designee Who approved Congregate Phone Care Request Narrative Entry 0 of 250 12 Revised 10 18 11 CT BHP ClientConnect Resident and Group Home Care Management User Manual for Agencies Creating New Requests for Care CANS continued 8 Complete the Diagnosis section The following Diagnoses are required when DCF Area Office Parole or Public Defender is selected for the Referring Party o Axis I Diagnosis Code Axis Il Diagnosis Code Axis Ill Diagnosis Code Axis IV Axis V Diagnosis By and the Date of Diagnosis are required when DCF Area Office Parole or Public Defender is selected for the Referring Party 0000 Please indicate primary diagnosis Diagnosis Code 1 Description Diagnosis Code 1 Description Diagnosis Co
12. anagement User Manual for Agencies Creating New Requests for Care CANS Key Step 1 The first key step is to initiate the RFC CANS request An RFC CANS request can Initiate be initiated either through the Specific Member Search or the Initiate and View RFC CANS Flow Requests for Care CANS links Below are the key steps for completing this process using the specific member search link Any field with an asterisk indicates that the field is required 1 Click Specific Member Search link from either the navigation or Homepage of ClientConnect Member Search screen will display S CLENTCONNECT VALUEOPTIONS Welcome TONYA WOODSON Thank you for using ValueOptions ClientConnect nd View for Care CANS WHAT DO YOU WANT TO DO TODAY Specific Member Search Initiate and View Requests for Care CANS will autornatically expire 60 days after d date 2 Search Member Record Enter the Members ID required Enter the members Date of Birth required Click the Search button Member Search Required fields are denoted by an asterisk adjacent to the label Verify a patient s eligibility information by entering search criteria below Member ID Last Name First Name Date of Birth As of Date 09022010 Search 9 l Revised 10 18 11 CT BHP ClientConnect Resident and Group Home Care Management User Manual for Agencies 3 Click the Add New Request for Care CANS button on the Members
13. bation Juvenile Court Dar zj View Requests for Care CANS Log Out Saved and Expired Request for Care CANS Drafts nun Saved request drafts will automatically expire 60 days after the Initial Saved Date Any request listed below with an Expired Status expired within the last 30 days Initial Saved Date Member ID Member Name Status Saved By No Saved Draft Requests to display Open Request for Care CANS Record Member 1D Member Name Status Date Complete Packet Received Submitted By Registration CANS info Match Received Match Admit Info o3o711 17 1 cmoosssssss j Smith John Awaiting Match 03072011 D7ZSZCZA View Print osrea TEMPO Doe jane j Match Made 04112011 D7ZRIOS View Print Update View Print 3 Click Update a Users should never choose Re Request 4 The previously submitted CANS will open to the first page of the CANS form 22 Revised 10 18 11 CT BHP ClientConnect Resident and Group Home Care Management User Manual for Agencies 5 Updating and Re Requests for Care CANS continued CLIENTCONNECT VALUEOPTIONS Request for Care CANS Member Name Member ID Submitter Date of Birth POORE RONALD TEMP000760979 D7GRECOS 06 30 1994 NS LIFE DOMAIN UNCTIONING gt CANS STRENGTHS AND NEEDS CANS BEHAVIORAL panache pete gb CANS MEMBER gt CAI D OGRAPH EMOTIONAL NEEDS AND RISKS gt CANS SCHOOL CANS MEDICATIONS AND CURRENT STATUS INVOLVEMENT
14. d Facility Information section For the initial request the member s CURRENT LIVING SITUATION must be selected If Other is selected specify the current living situation in the IF OTHER PLEASE SPECIFY field Click the Next button The CANS Life Domain Functioning screen will display next 14 Revised 10 18 11 CT BHP ClientConnect Resident and Group Home Care Management User Manual for Agencies Creating New Requests for Care CANS continued Key Step 5 The second CANS information screen is the Life Domain Functioning screen Complete CANS Information Life Tips Domain For the domains specific rating descriptions can be accessed on the screen by Functioning clicking the hyperlinked title of the domain Click the Narrative Entry Expand Collapse All button above the Key to expand all Narrative Entry fields Below are the key actions for completing this step Any field with an asterisk indicates that the field is required Action Click the radio button for the appropriate rating for all Life Domain Functions FAMILY LIVING SITUATION SOCIAL FUNCTIONING RECREATIONAL VOCATIONAL LEGAL PHYSICAL DEVELOPMENTAL MEDICAL SEXUALITY For any rating of 2 or 3 provide further details within the Narrative Entry field Click the Narrative Entry title to display the text entry field Complete additional required information when the rating is a 1 2 or 3 for the DEVELOPMENTA
15. dditional information while a submitted CANS is in Awaiting Placement Status All 60 Day 90 Day etc Updates 21 Revised 10 18 11 CT BHP ClientConnect Resident and Group Home Care Management User Manual for Agencies Updating and Re Requests for Care CANS continued 1 From the Home Welcome Page of ClientConnect a Click Initiate and View Requests for Care CANS CLIENTCONNECT VALUEOPTIONS Home Specific Member Search Welcome SCOTT GRECO Thank you for using ValueOptions ClientConnect a B al a a a Requests for Care CANS Bi WHAT DO YOU WANT TO DO TODAY Online Help Contact Us Log Out Initiate and View Requests for Care CANS Specific Member Search ee Se See You have 0 Request You have 0 Request These records will au the initial saved dat ValueOptions Inc offers the eClient site including all information softwere products and services ava site ValueOptions Online Client Service to you the user conditioned upon your acceptance of allo Use 2 Find the CANS to be Updated under the Open Request for Care CANS section o CLIENTCONN ECT ValueOptions Home page Client Home Page Contact Us Log Out VALUEOPTIONS Home h Specific Member Seard Add New Requests for Care CANS Initiate and View 5 Reports RSE E Please select the User ID below to view and click the Search Request button to view Requests for Care CANS for other users within your group Online Help Contact Us User ID Pro
16. de 2 Description Diagnosis Code 2 Description Diagnosis Code 3 Description Diagnosis Code 3 Description eck all that apply F None Educational problems SELECT EJ Financial problems Problems with access to health care services Diagnosis Code 3 d Housing Problems Problems related to interaction w legal system crime Occupational problems Other psychosocial and environmental problems Problems with Primary Problems related to the support group social environment Unknown Current GAF Score Diagnosis By Date of Diagnosis l E Note The Request for Care CANS Return and Level of Care Decision sections that follow the Diagnosis section are sections that display information completed by CT BHP after the request has been submitted and reviewed These sections can be skipped when creating a new request 9 Click the Next Button to continue The CANS Member Demographics will display 13 Revised 10 18 11 CT BHP ClientConnect Resident and Group Home Care Management User Manual for Agencies Creating New Requests for Care CANS continued Key Step 3 There are six 6 screens within the RFC CANS flow where CANS information is Complete CANS completed These screens include Information Member Demographics Life Domain Functioning School Strengths and Needs Behavioral Emotional Needs and Risks Medications and Current Status Involvement OPO B00 If the RFC CANS request
17. ds will automatically expire 60 days after the initial saved date e Request for Care CANS Alerts Each time users log in to ClientConnect they will see an alert section on the homepage of ClientConnect This section displays the number of requests that have been returned to the user by CT BHP and the number of requests that have been saved as drafts The purpose of the alerts is to remind users that they have requests for which they need to take action in order for the request to move through the process CLIENTCONNECT e Tite ge 1 lle otek T cosas VALUEOPTIONS Home Specific Member Search Initiate and View Requests for Care CANS WHAT DO YOU WANT TO DO TODAY Reports Specific Member Search Request for Care CANS Alerts Online Help Initiate and View Requests for Care CANS Contact Us You have 0 Request s for Care CANS with a Return Status Log Out You have 4 Request s for Care CANS with a Saved Status These records will automatically expire 60 days after the initial saved date PLEASE NOTE Other than the Log Out link users should not use the navigational links on the top right of the ClientConnect home page These navigational links will re route users to the ValueOptions website and users will then have to return to the CT BHP website to access the ClientConnect system ValueOptions Home page Client Home Page ContactUs Log Out 8 l Revised 10 18 11 CT BHP ClientConnect Resident and Group Home Care M
18. eted to move to the next screen Within any RFC CANS screen the request can be saved as a draft by clicking the Save Request as Draft button from any screen Each screen must be touched or accessed prior to submitting the request This ensures that all required data has been entered for the request prior to submission The progress of the request can be monitored with the tabs o The dark blue highlighted tab indicates the screen you are currently viewing o The light blue highlighted tabs indicate that the screen has been completed Revised 10 18 11 CT BHP ClientConnect Resident and Group Home Care Management User Manual for Agencies Creating New Requests for Care CANS continued Key Step 2 Complete Registration Information The second key step is to complete Registration information for the RFC CANS This is the first screen that will display within the RFC CANS flow Users will be required to complete all required fields on this screen before selecting the next screen to complete Below are the key steps for completing this action 1 Select the Referring Party and Geographical Area 2 Select Yes or No to indicate if this is a SWEPT Referral f Yes is selected the CANS screens will be skipped 3 Select Yes or No to indicate Are Supplement Clinic Expected This field is required unless the request is for a SWEPT referral This field alerts CT BHP that supplemental clinical information will be
19. ext field e Describe fully the Current Treatment Needs open text field Note Users should not click Save Request as Draft during the Update process 24 Revised 10 18 11 CT BHP ClientConnect Resident and Group Home Care Management User Manual for Agencies Updating and Re Requests for Care CANS continued UPDATE Date MMDDYYYY r Reason for Update SELECT i Describe Changes in Behavioral Psychological Presentation Narrative History Narrative Entry 9f 250 EA Please Provide Details Narrative History Narrative Entry of 250 Describe full the Current Treatment Needs Narrative History Narrative History Narrative Entry of 250 Narrative Entry of 250 a EA E 10 Once complete Users should click Submit at the bottom of the screen UPDATE 5 Date MMDDYYYY UPDATE 6 Date MMDD Back Submit Revised 10 18 11 CT BHP ClientConnect Resident and Group Home Care Management User Manual for Agencies Viewing and Printing Requests for Care CANS Overview Within ClientConnect users can view and print saved and open RFC CANS as well as completed MTR forms for closed RFC CANS in which the member has been admitted to services Key Steps The key steps for viewing and printing Requests for Care CANS include 1 Locate Request for Care CANS 2 View and or print record Details about each key step follow Workflow Viewing and Printing Requests
20. faxed to the CT BHP along with the CANS request Users that do not submit supplemental Clinical information to the CT BHP should click No 4 Complete Contact Names and Telephone Numbers The following contact information is always required o Contact Name and Phone o Social Worker Probation Parole Public Defender Name and Phone o Supervisor Name and Phone Other contact information will be required based on the option selected for the Referring Party or if the request is for a SWETP referral 1 Enter the Link Person and Link Case Required when DCF Area Office Parole or Public Defender is selected for the Referring Party or request is fora SWETP referral 2 Enter the Present Placement of the member Required when DCF Area Office Parole or Public Defender is selected for the Referring Party or request is fora SWETP referral Select Yes or No to indicate if it is a Court Order Placement and if the placement is court ordered enter the Date of Next Hearing 7 Enter CSSD Probation Information Revised 10 18 11 CT BHP ClientConnect Resident and Group Home Care Management User Manual for Agencies Member Name Member ID Submitter Date of Birth WOODSIN LAMONYNE TEMP000700074 iWOODST 02 28 1995 pa ACME Tae UE gt CANS MEMBER CANS LIFE DOMAIN gt CANS SCHOOL gt CANS STRENGTHS gt CANS BEHAYIORAL DEMOGRAPHICS FUNCTIONING AND NEEDS EMOTIONAL NEEDS AND RISKS Ld CANS MEDICATIONS A
21. gned to the request users to open a read only Care CANS can be used to track the when it is submitted It can be version of the record to progress of the request used for reference when review and print it They discussing a request with CT can print the Registration BHP information and CANS Member ID and Name When information as separate the ID is clicked the Member printed documents in Demographics screen displays addition to printing the Status This displays the status enter request of the request For details see pp Update This allows 16 users to open a submitted Date Complete Packet Received request and make This date indicates when a updates as needed complete packet for the request Re request This allows has been received by CT BHP users to initiate a re including a complete RFC CANS request if requested by request and all supplemental CT BHP paperwork The date is updated by CT BHP in CareConnect and The functions available may be blank depending on the depend on the status of the status of the request request See pp 16 for Submitted By This is the ID of details the user who submitted the request 28 Revised 10 18 11 CT BHP ClientConnect Resident and Group Home Care Management User Manual for Agencies Features Requests for Care CANS continued Section Description Information Included Functions Available Closed This section lists all Record This is the automatic View
22. he first step in the overall process for CT BHP s management of Residential and Group Home care for members Requests for Care CANS RFC CANS allow state agencies to submit registration CANS information and CANS updates and re requests within a single workflow rather than through different forms The workflow consists of multiple screens in which registration and CANS information can be documented and submitted Updates can also be completed directly to existing requests within a new Update section No more separate forms to submit updates Additionally the same workflow is used for SWETP referrals However since a CANS is not required for these referrals the CANS screens can be skipped to allow for quick submission of these types of referrals The entire Residential and Group Home Care Management process is initiated when a new Request for Care CANS is submitted through ClientConnect New requests require users to complete all required fields within the RFC CANS as well as submit supplemental information to CT BHP as required for the request Supplemental clinical information is not submitted through ClientConnect It s important for RFC CANS information to be accurate and complete to avoid records being returned for update and thus delaying the progress of the request Revised 10 18 11 CT BHP ClientConnect Resident and Group Home Care Management User Manual for Agencies Overview Introduction The process for managing Residentia
23. ir saved open and closed Summary Screen requests The table below provides an overview of the summary screen Section _ Description Information Included Functions Available Saved and This section lists any Initial Saved Date This is the Open This allows users to Expired requests that have been date the request was first saved open and continue with Request for saved as a draft as well This date does NOT change each completing and submitting a Care CANS as drafts that have time the same draft is saved request Drafts automatically expired Member ID and Name When the ID is clicked the Member View This allows users to Saved drafts are Demographics screen displays open a read only version of available to update and Status The status will either be the record to review and print submit for 60 days from Saved or Expired it the Initial Saved Date Saved By This is the ID of the user who initial started and saved If the draft has a status of Expired drafts are the request Saved then users can Open records that have and View the draft expired within the past 30 days and are listed to If the draft has a status of inform the user that their Expired no functions are saved request has available expired and can no longer be submitted Open This section lists all Record This is the automatic View Print This allows Requests for submitted requests and number assi
24. is a SWETP referral all of the CANS screens will not be required Users entering SWETP referrals can simply click the Next button to move through the CANS screens to reach the final screen and submit button The screens will display when the Next button is clicked from the Registration screen However no fields will be viewable Key Step 4 The first CANS information screen after the registration screen is the Member Complete CANS Demographics screen where general information about the member is completed Information Member Below are the key steps for completing this action Any field with an asterisk Demographics j ek Screen indicates that the field is required Step Action Verify the TYPE OF CANS This field will auto populate with Initial 2 Enter the CANS COMPLETION DATE 3 Enterthe DATE OF ASSESSMENT S O Complete the GUARDIAN AD LITEM CHILD S ATTORNEY and SCHOOL NEXUS Select the member s PRIMARY LANGUAGE SPOKEN If Other is selected specify the primary language spoken in the IF OTHER PLEASE SPECIFY field am 6 Verify Yes or No for MEMBER 12 YEARS OR UNDER This field will automatically populate based on the member s age on file If Yes is selected then o Enter the date for the CASE CONFERENCE WITH CENTRAL OFFICE or check N A if date is not available and o Enter CASE CONFERENCE RECOMMENDATIONS if a case conference was completed Complete the first Current Living Situation an
25. l Treatment and Group Home Care is a three phase process that involves a variety of different records that must be completed and tracked within three different Connect applications and among various internal and external individuals The workflow below provides an overview of the process ClientConnect CareConnect ProviderConnect Request for Care CANS Completed and Submitted Request for Care CANS Reviewed PHASE 1 Request for Care CANS RFC CANS Accepted Bed Match Referrals Attached to RFC CANS Bed Match Bed Match Referral Created Referral Reviewed and Sent and Updated Match Admission Accepted PHASE 2 Bed Match Referral PHASE 3 RTC GH Review Auth MTR Form 6 l Revised 10 18 11 E 2 ba 9 B amp 2 D amp 2 5 ie S re amp Initial RTC GH Review Auth Created Submitted MTR Concurrent RTC GH Review Auth Managed Services Continued MTR RCT GH Request Submitted CT BHP ClientConnect Resident and Group Home Care Management User Manual for Agencies ClientConnect Basics Accessing The ClientConnect Application can be accessed directly via ClientConnect hittps www valueoptions com cc eClient login do or by accessing the CT BHP website www ctbhp com and clicking the ClientConnect hyperlink on the bottom of the homepage Logging into Prior to completing any task in ClientConnect users must first log into the ProviderConnect applicatio
26. l applicable options for DDS CURRENT and DMHAS For any selected options complete NAME FACILITY AGENCY PROVIDER AND DATE OF SERVICE START AND END Provide a description for WHAT TREATMENT INTERVENTIONS SERVICES HAVE BEEN TRIED IN THE PAST AND HAVE BEEN HELPFUL 5 Complete any GENERAL ADDITIONAL NOTES FOCAL TREATMENT NEED Skip the Request for Care CANS Update sections These sections do not need to be completed for new initial requests Key Step 10 The final key step for updating RFC CANS is to submit the updated record Submit RFC CANS Below are the key actions for completing this step Any field with an asterisk indicates that the field is required Click the Submit button Ifall screens have been completed the Results screen will display next Confirm submission of request The Results screen provides a summary of information about the request as well as indicates the request status o For new requests the status that will display will be Submitted Initial Exit the RFC CANS flow Click the Return to Client Home button to go to the ClientConnect homepage 20 Revised 10 18 11 CT BHP ClientConnect Resident and Group Home Care Management User Manual for Agencies Updating and Re Requests for Care CANS Overview Updating There will be situations in which submitted or open RFC CANS need to be updated and re submitted The most common situations that warrant an update are when the RFC C
27. ll request packet has been received and the request is being reviewed to determine the level of care 29 Revised 10 18 11 CT BHP ClientConnect Resident and Group Home Care Management User Manual for Agencies Features Requests for Care CANS continued Group Access The availability and access to saved open and closed RFC CANS records is based on a user s office affiliation Each user is assigned to one office group in ClientConnect A group may be the user s Area Office Parole Office etc As a member of that group the users can access records of any other user affiliated to that group This allows users within a group office etc to view update track etc requests for any members their group is working with To access records of users within a group 1 Go to the Initiate and View Requests for Care CANS Summary screen 2 Select the name of the group from the USER ID field When the screen is first accessed the ID of the user logged in will automatically populate to this field and all saved open and closed records listed on the summary screen are records saved or submitted by that user The drop down list will include any groups the logged in user has been affiliated with It may be one or more groups depending on the set up of the user 3 Click the View Requests for Care CANS button The summary screen will refresh to list all saved open and closed records for ALL users affiliated with the selected group 30 Revised 10 1
28. mportant Homepage functions e Specific Member Search Allows users to search a specific CT BHP member and initiate a Request for Care CANS CLIENTCONNECT Jt ValueOptions Home page Client Home Page Contact Us VALUEOPTIONS Home Welcome SCOTT GRECO Thank you for using ValueOptions ClientConmecte 0 Initiate and View Requests for Gare CANS WHAT DO YOU WANT TO DO TODAY Reports Specific Member Search Request for Care CANS Alerts Onine Help gt Initiate and View Requests for Care CANS Contact Us You have 0 Request s for Care CANS with a Return Status Log Out You have 4 Request s for Care CANS with a Saved Status These records will automatically expire 60 days after e Initiate and View Requests for Care CANS Allows users to view saved drafts of CANS track progress of submitted requests and view MTPPR forms of those completed placements in congregate care Also allows users to initiate a Request for Care CANS lt CLIENTCONNECT ValueOptions Home page Client Home Page Contact Us Log Out VALUEOPTIONS Home hectic henuerseenh Welcome TONYA WOODSON Thank you for using Valueptions ClientConnect Initiate and View WHAT DO YOU WANT TO DO TODAY Specific Member Search Request for Care CANS Alerts OnlinelHielp Initiate and View Requests for Care CANS Contact Us You have 0 Request s for Care CANS with a Retur Status Log Out You have 0 Request s for Care CANS with a Saved Status These recor
29. n The log in function assumes that the user has received a Username and Password from CT BHP If you do not have a user id contact the CT BHP Provider Relations Department at 1 877 552 8247 ls NV VALUEOPTIONS Innovative Solutions Better Health Welcome to ValueOptions Online Client Service ValueOptions Online Client Service provides the ability to upload files to ValueOptians and get immediate feedback regarding the success of the submission ValueOptions Online Client Service also allows Third Party Payers to review specific patient authorizations The type of services available to you will be determined by your access agreement with ValueOptions and your acceptance of the terms of use Please Login to take advantage of these online services provided to you by ValueOptions Username l Password l Login ValueOptions Inc offers the eClient site including all information software products and services available from the site or offered as part of or in conjunction with the site ValueOptions Online Client Service to you the user conditioned upon your acceptance of all of the terms conditions policies and notices stated in the Terms of Use 1 Enter Username and Password 2 Click Submit 7 l Revised 10 18 11 CT BHP ClientConnect Resident and Group Home Care Management User Manual for Agencies ClientConnect Basics continued ClientConnect The ClientConnect homepage allows users to view and access 3 i
30. n the Narrative Entry field Click the Narrative Entry title to display the text entry field Complete additional required information when the rating is a 1 2 or 3 for the DANGER TO OTHERS SEXUAL AGGRESSION RUNAWAY DELINQUENCY and FIRE SETTING A sub section will expand to display the fields that need to be completed Click the Next button The CANS Medications and Current Status Involvement screen will display next 19 Revised 10 18 11 CT BHP ClientConnect Resident and Group Home Care Management User Manual for Agencies Creating New Requests for Care CANS continued Key Step 9 The last CANS information screen is the Medications and current Status Involvement Complete CANS screen Information Medications and Current Status Involvement Below are the key actions for completing this step Any field with an asterisk indicates that the field is required Step Action _ Select Yes or No to indicate ANY CURRENT OR HISTORY OF PSYCHOTROPIC MEDICATION USE If Yes is selected complete the Medications section Complete the Current Status Involvement section Select Yes or No for the following questions CURRENT OR PAST CHILD WELFARE INVOLVEMENT CURRENT OR PAST FAMILY WITH SERVICE NEEDS CURRENT OR PAST JJ PROBATIONS CURRENT OR PAST JJ PAROLE CURRENT OR PAST MENTAL HEALTH SERVICES If Yes is selected for any of the questions complete the expanded section for the question Check al
31. nal Needs and Risks screen will display next 18 Revised 10 18 11 CT BHP ClientConnect Resident and Group Home Care Management User Manual for Agencies Creating New Requests for Care CANS continued Key Step 8 The next CANS information screen is the Behavioral Emotional Needs and Risks Complete CANS screen Information Behavioral Emotional Needs and Risks Screen Below are the key actions for completing this step Any field with an asterisk indicates that the field is required Click the radio button for the appropriate rating for all Child Behavioral Emotional PSYCHOSIS IMPULSIVITY HYPERACTIVITY DEPRESSION ANXIETY OPPOSITIONAL CONDUCT EATING DISTURBANCE ANGER CONTROL SUBSTANCE USE ADJUSTMENT TO TRAUMA For any rating of 2 or 3 provide further details within the Narrative Entry field Click the Narrative Entry title to display the text entry field Complete additional required information when the rating is a 1 2 or 3 for the SUBSTANCE USE and ADJUSTMENT TO TRAUMA A sub section will expand to display the fields that need to be completed Click the radio button for the appropriate rating for all Child Risk Behaviors SUICIDE RISK SELF MUTILATION OTHER SELF HARM REACTIVE SEXUAL BEHAVIOR JUDGMENT SOCIAL BEHAVIOR DANGER TO OTHERS SEXUAL AGGRESSION RUNAWAY DELINQUENCY FIRE SETTING For any rating of 2 or 3 provide further details withi
32. or Care CANS section on the Requests for Care CANS Summary screen the status is listed for submitted requests that are still in progress The status helps users track the progress of the request as well as drives what functions are available to the user The table below describes each status and the functions available when the request is in that status Functions Available Description Submitted Initial This status is assigned to a request automatically when a View Print new request is submitted Submitted Re This status is assigned to a request automatically when a View Print request re request is submitted Submitted This status is assigned to a request automatically when a View Print Updated request has been updated and submitted Submitted This status is assigned to a request automatically when a View Print Returned request that was returned for updates has been updated and submitted Return This status is assigned to a request by CT BHP when a View Print request is being returned to the submitter and requires updates due to incomplete or incorrect information Update Re Open This status is assigned to a request by CT BHP when a View Print previously closed request has been re opened The expectation is that a re request will be completed rather Re request than the user updating the previously closed request In Review This status is assigned to a request by CT BHP when the View Print fu
33. r Care CANS button The Print Dialogue box will open When printed the entire RFC CANS record will print Click the View Print hyperlink A display only version of the RFC CANS will open in a new window Click the Print Request for Care CANS button The Print Dialogue box will open When printed the entire RFC CANS record will print Click the Print Registration button The Print Dialogue box will open When printed only the fields from the Registration screen of the RFC CANS will print including the Level of Care Met and signature information Click the Print CANS button The Print Dialogue box will open When printed only the fields from the CANS screen of the RFC CANS will print including all completed sub sections and Update sections Click the View MTPPR hyperlink A display only version of the most recent MTPPR information submitted by providers will open in a new window The hyperlink will only be available for closed RFC CANS with a status of Closed with Placement and there is a MTPPR record on file Click the Print MTPPR button The Print Dialogue box will open When printed all fields of the MTPPR will print 27 Revised 10 18 11 CT BHP ClientConnect Resident and Group Home Care Management User Manual for Agencies Features Requests for Care CANS continued Requests for A key feature of RFC CANS is the Requests for Cares CANS Summary screen Care CANS This screen allows users to track the progress of the
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