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Fleet 4.0 FAQ

1. insert it into another USB interface or re install the Dongle Driver The Navigator dongle shall be upgraded and registered every Jan 1 and July 1 with the specific software Dingli offers to customers for dongle upgrade In case of unavailable public network or inaccessible public network port please send the email to Dingli technicians for help Or if the trial period of the dongle is expired Navigator will not be opened Please contact Sales Department to apply for extension of the trial period 5 1 6 What if the data size transmitted from a RCU to Data Server and downloaded by Navigator from Data Server is always 1 KB Restart the Fleet Database Service 5 1 7 Why does the cell link become invalid after re opening the project on the Navigator of the version released at the end of June 2009 The problem occurred in the project of Customer A Sudan And the software bug has been fixed by our R amp D Department Please use the software of the version released after Sep 17 2009 5 1 8 What if the data cannot be downloaded by Navigator immediately the Modem finishes the data transmission After the modem in a RCU finishes the data transmission Data Service will write the index into the database And before the index is written into the database the download request sent from Navigator will not be handled and the data file will not be downloaded If the data is required to be downloaded immediately pl
2. 2 Questions on Server Installation Operating System and Servers essent 22 2 1 1 Which server operating version is applicable sssssse 22 2 42 HOW 16 Stall the Sever casi epis vient plc VO Uem RM S DIM UU RUE tU III EIU MEME 22 2 1 8 How to get the server registration file fleet Icf sess 22 2 1 4 What if the RCU restarts frequently and some anomalous events occur during testing due to no remaining storage Spas eet teatri terio nih caceres disnea eni verlo vides ird esas 22 2 1 5 What if the system fails on the condition that there is no remaining storage space for saving log in SQL CAPA ASE nai 22 2 1 6 What if the login fails on the condition that the SQL database user is locked 23 2 1 7 What if the Web page cannot be open after the IIS installation on the server 23 2 18 What are the notices for AirFleet online installation sse 23 2 1 9 What if there is no response upon clicking the Login button on the AirFleet and RCU list cannot be CIGD AVG p m 24 2 1 10 What if there is no public IP and ADSL Modem sess 25 2 1 11 Why the connection to internet fails even though the server TCP IP is correctly COMU t 25 2 1 12 Why the connection to some ports fails even though the server T
3. 2 Modify it in the terminal service configuration Run gt 7scc msc Terminal Service Configuration gt Connect gt Double click RDP Tcp or Right click Properties Click the tab Network Card and then modify the Maximum Connections Modify it as needed such as 5 The value cannot be too large Otherwise more system resources will be occupied The value is related to the system version and amount of authorized users Even if setting it to be unlimited users may not login the Windows system on the condition that the amount of users exceeds the authorized user amount 3 Ensure that Group Policy is higher in the list than the Terminal Services Configuration having higher priority In case that the Group Policy is activated options related to the Terminal Services Configuration shall not be modified Run gt gpedit msc gt Computer Configuration gt Management Template gt Windows Components gt Terminal Services gt Double click Limit Number of Connections gt Choose Enabled gt Fill it out with the maximum connections such as 999999 unlimited Another method is to restrict each user to use a single session On this condition when another user login the system the previous one will be forced to exit Modify it in the terminal service configuration Run gt Tscc msc Terminal Service Configuration gt Server Configuration gt Restrict each user fo use a single session gt Set the property as OK 28 Fleet 4 0 FAQ
4. Fleet 4 0 FAQ Q Dingli 1 1 26 Why is the stable 12V power required for the DT test ssssssssssss 16 1 1 27 What if DSP erroris frequently reported during the drive test 16 1 2 Questions on Web Client ainda losaedvancedeavalwtace 17 1 2 1 Why is the message Error User has signed on reported when sign in the Web Client 17 1 2 2 Why do gibberish texts appear on the Web Client on the Windows operation system of English version paa AAA Oi 17 1 2483 How to download the statistical report after the report plan has been configured 17 1 24 How to set the email account for sending the auto statistical reports to the designated email ACCOM e 17 1 25 How to set an email account for sending alarming and another email account for TENSES are AMINO m 18 1 2 6 Howto effectively generate the statistical results based on data collected by the RCU LAE designated A H 18 1 2 7 How to validate the test plan in real time on the Web sss 18 1 2 8 Howto re decode the data transmitted from a certain RCU in a certain time period for statistic service oo cee ceeecceescccescccsscecsecccsececesscecsscecscecsesccsesecesscecsscecsesecsesecesaeeeseecscecseseceeaeeeseeesaee 18 1 2 9 What if the test plan cannot be deleted on the Web
5. sss 42 5 1 2 What is the difference between the two data formats paf and rcu downloaded from the Fleet server by Navigator eee e dite eR UR RR DR ERROR Ree Gaeta 42 5 1 3 What if the data collected by the EVDO module or other modules cannot be opened or analyzed on the post processing software Navigator sse 42 5 1 4 What if Navigator Dongle for Fleet system is invalid for opening data files that are exported from Pone 42 5 5 5 What if Navigator does not WORKS cortina dd 42 5 1 6 What if the data size transmitted from a RCU to Data Server and downloaded by Navigator from Data Server is always 1 ISBI ninas 43 5 1 7 Why does the cell link become invalid after re opening the project on the Navigator of the version released at the end of June 2009 ooccocccccconocanocononanonananananonananano nano nanonno nana nnananannns 43 5 1 8 What if the data cannot be downloaded by Navigator immediately the Modem finishes Fleet 4 0 FAQ Dingli EE Me AA MANSION as 43 6 QUESTIONS on R amp D see lives itte i re rr er aesti en o Ren EUR Rte ier e Etre ep UY 44 6 1 1 Version of Decoding Library esses enne enne nennen 44 PT Other Questions e eet ve E sevens ce C EE vere ap diia 45 Fleet 4 0 FAQ Q Dingli 1 Questions on RCU and Web 1 1 Questions on RCU 1 1 1 What is RCU The RCU remote control unit is the remote autonomous testing a
6. essent ener ener 39 4 1 1 What if KPIs in statistical results and reports are invalid sssss 39 4 1 2 Why is the dropped call count obtained on the Web different from that obtained on the curia pM Q 39 4 1 8 Why is the statistical information on Call Delay to CDMA network inaccurate 39 4 1 4 What if Excel reports cannot be downloaded on the Web s sss 39 4 1 5 What if Word reports cannot be downloaded on the Web ssssssssss 39 4 1 6 How to generate the Coverage Map sse teet tetetntn entente 39 4 1 7 How to generate the Coverage Map in Mapinfo Tab format sss 40 4 1 8 How to use the Resubmit function for immediate regeneration of reports 41 4 1 9 How many tracks can be displayed in one coverage map with offsets each for one Pa e e O 41 4 1 10 What if it always fails to generate coverage map for the statistical analysis to data consecutively collected in one week month essere tenete ttt ennt 41 4 1 11 Why is the statistical report whose name involves Chinese characters unable to be downloaded A n Al 5 Questions on Data Download and Navigator sese eene nen eere nen etre nnne 42 5 1 1 Why is the MSG data file downloaded on the Web NULL
7. 1X Data Service Lock 1X 2 86 ZTE EVDO Module EVDO Data Service Lock 16 59 6 94 DO WCDMA GSM Voice Service Lock 1 08 N A 15 Fleet 4 0 FAQ Dinglicom a SIM 5210 Module G GSM Data Service Lock 3 71 7 54 G WCDMA Voice 19 89 2 97 Service Lock W WCDMA Data 29 23 3 8 Service Lock W GSM Voice Service Lock 1 8 G GSM Data Service Lock 6 0 TD SCDMA G T3G Module TD Voice Service Lock 1 8 4 52 TD TD Data Service Lock TD 6 0 6 98 TD HSDPA 6 0 GSM GSM Voice Service 0 25 N A MOTO Module GSM Data Service N A Note some info till remains unknown 1 1 25 What if the power line gets heated and the RCU cannot power on after the power line is connected to the vehicle power The RCU power line has the positive electrode and the negative electrode It is not allowed to take apart the connector of the cigar lighter and connect the power line to the vehicle power It is recommended to distinguish tthe positive electrode and the negative electrode of the power line using a multimeter Please contact Dingli technicians if necessary 1 1 26 Why is the stable 12V power required for the DT test Provided that the 12V power output from vehicle power is not stable during the DT the RCU may restart frequently so as to affect the testing result 1 1 27 What if DSP error is frequently reported during the drive test DSP error cause value
8. Access to the port Enter at and press the Enter key The returned ok indicates the module works properly Enter Atd and then add a phone number at the end e g atd0125000558 Press Enter key to dial the number Enter At cimi to check if the card is identified In the same manner if the second port needs to be locked enter the command dos tip dev tty USB3 If it is the third port enter the command dos tip dev ttyUSB6 And if it is the forth port that needs to be locked enter the command dos tip dev ttyUSB9 Lock the frequency band At bnd And press Enter key If BND 0 is returned it indicates the dual band At bnd 6 to save the band of 1800M Please be noticed that on the condition that band of 1800M or 900M has been locked and another frequency band needs to be locked the command at cnbp OxFFFFFFFF FFFFFFF shall be executed first At bnd 5 to save the band of 900M Unlock Command at cnbp 0OxFFFFFFFF7FFFFFFF The command meaning to apply any available frequency band in the network testing AT CNBP xFFFFFFFF FFFFFFF OK 1 1 23 How to use the command line on the RCU Host Please refer to the document User Manual Pilot Fleet RCU V1 1 doc The document is confidential for internal use only 1 1 24 RCU Testing Data Volume The following table presents the original data volume generated from service test performed by kinds of modules in different networks 1X Voice Service Lock 1X 0 68 N A
9. sss 19 1 2 10 What if the RCU information cannot be deleted on the Web ees 19 1 2 11 How to check which project the RCU info is added in on the condition that there are handfuls of projects and it is not easy to search the designated ROU ssusus 19 1 2 12 What if error messages are reported upon clicking any button on the Web no matter whether the Web page is in refreshing essent tenente nennen 19 1 2 13 What if the Web homepage cannot be open in the IE browser on the windows server 2003 19 1 3 Questions On Alt Fleet deserere rise der eure ERR ere elei a tree ed ERE Ud AY abere vu SERRA 19 1 3 1 Why does the RCU icon stay still on the AirFleet even though the Fleet Tool suggests the RCU is transmitting the rcu files during the drive test in real time ssssss 19 1 3 2 What if the AirFleet installation file cannot be downloaded on the web or the installation fails with a pop up message suggesting that the AirFleet air file is damaged 20 13 3 What if the downloaded AirFleet air program does not work and a message appears suggesting to select an application program to open it sesssssssssseeseennn 20 1 3 4 How to view the cell link between the RCU and the BS s sss 20 1 3 5 What if the RCU name is displayed as gibberish on the AirFleet 21 Fleet 4 0 FAQ Q Dingli
10. 0 Re RegistrationEnabled REG DWORD 000000001 1 lab Subnetmask REG MULTI SZ 0 0 0 0 REG DWORD Ox4bef473d 1273972541 REG DWORD Ox4bf33bbd 1274231741 REG MULTI SZ 0 REG MULTI SZ 0 REG DWORD 000000000 0 My Computer HKEY LOCAL MACHINE SYSTEMiCurrentControlSet Services TcpiplPar meters Interf aces 367125D1 3EDA 4221 8AC7 6C CB28587 Suppose that the maximum MTU value is 1450 If there is the MTU key modify it to 1450 If not click the right mouse button and select New in the pop up menu Then choose DWORD Value The newly created key name is MTU and the value is 1450 After finishing the modification please restart the PC 2 1 14 What if the user cannot login the server on the remote desktop It is recommended to exit the remote login by clicking the icon Log out but not closing the window directly that may lead to some anomalous operation with one link occupied Modify the Local Security Policies and Group Policy 1 Start gt Control Panel gt Administrative Tools gt Local Security Policy gt Local Policies gt Security Options gt Microsoft network server Amount of idle time required before suspending session Default Setting 15 minutes Modify it as needed the amount of idle time before the auto disconnection Network security Force logoff when logon hours expire Default Setting Disabled Modify it to be Enabled Fleet 4 0 FAQ Q Dingli
11. under the Bin folder in the installation directory P Fleet Get Machine Code Tools x pes Code wp WCANR1122361 i Please send the Machine Code to Dingli technicians or customer service representatives to apply for then Fleet Icf file In case of the incorrect Fleet Icf the servers cannot be started and work properly 2 1 4 What if the RCU restarts frequently and some anomalous events occur during testing due to no remaining storage space When there is no remaining storage space in data server error message suggesting that new files cannot be created will be returned from the data service And after trying for several times the RCU will restart 2 1 5 What if the system fails on the condition that there is no remaining storage space for saving log in SQL database Connect to the SQL database and run the related SQL statement Run the program SQL Server Management Studio Express to login the database After login succeeds press the key Alt N and click the button to open New Connection N Copy the following three statements in the textbox and press the key Alt X to execute the command DUMP TRANSACTION Fleet4DB WITH NO LOG BACKUP LOG Fleet4DB WITH NO LOG DBCC SHRINKDATABASE Fleet4DB 22 Fleet 4 0 FAQ Q Dingli X Fleet4DB is the database name Please replace it with another defined name 2 1 6 What if the login fails on the condition that the SQL databa
12. will be reported on the Web page 4 1 8 How to use the Resubmit function for immediate regeneration of reports Click Report Task and the page on the right of the column show the list of report tasks Click one report task and the info including File Format Condition Template Device and time setting Statistical Result and so on will be presented in the pop up page Click Resubmit button to rename the newly generated report which is much more time saving compared with re configuring the report task on device and time settings and then generating the report again 4 1 9 How many tracks can be displayed in one coverage map with offsets each for one parameter 10 at the most 4 1 10 What if it always fails to generate coverage map for the statistical analysis to data consecutively collected in one week month It is strongly recommended that amount of coverage maps shall not be over ten every time users download Due to the massive data volume of one week month in the Statistics Method please tick the Grid option instead of Normal which may be less effective in analysis and not accurately reflect the insight into the network coverage condition and then set Grid by the default 100mx100m 4 1 11 Why is the statistical report whose name involves Chinese characters unable to be downloaded Please use the IE7 Firefox or Google browser instead of IE6 to sign in the Web and the statistical report with the report name involving Chinese characte
13. 3 Actually it is caused by hang up calls before the RCU shuts down may be frequently reported due to the RCU shutdown after the failure of the external power Information similar as the following log may appear on the server 4 22 2010 3 39 25 PM Warn SDHW 3 Alarm 4 22 2010 12 39 22 PM SDHW 3 0 0x1502 External power off 4 22 2010 3 39 25 PM Warn SDHW 3 Alarm 4 22 2010 12 39 22 PM SDHW 3 0 0x1504 Low UPS battery 4 22 2010 3 41 09 PM Warn SDHW 3 Alarm 4 22 2010 12 41 07 PM SDHW 3 0 0x1506 Power lose 16 Fleet 4 0 FAQ Q Dingli A w On the DT site accidents of this kind usually happen It is verified that the 12V vehicle power is not stable and the low current cannot charge the internal battery in the RCU After the RCU operates for several times the internal battery runs out on the condition that it cannot be charged effectively Then the RCU will shut down immediately in case of the external power failure which may lead to frequent restart of the RCU in the further testing And the testing result will be inaccurate Please ensure the stability of the external power supply If necessary use the 12V automobile storage battery to provide 12V DC power 1 2 Questions on Web Client 1 2 1 Why is the message Error User has signed on reported when sign in the Web Client x Do not click the button to close the window directly instead of logging out of the Web Client by clicking Log out E Oth
14. Q Dinglicom a 3 Questions on Fleet Services 3 1 1 What if the data service cannot be started due to the expiration of the license file fleet Icf The valid period authorized numbers of users who can use the Fleet system and authorized number of RCUs that can be applied in the system have been written in the Fleet Icf license file in advance Provided that some setting related to any one of the above three conditions exceed the authorized constraint the data service will not be started The relative log can be viewed in the log file FleetTerminalService log of data service 3 1 2 How to stop start all the services easily After finishing the installation of the Fleet system click Start gt All Programs gt Pilot Fleet gt Start Fleet Services bat Stop Fleet Services bat to start stop all the Fleet services easily 3 1 3 How to rebuild the index of original data Method 1 Use the Fleet Tools Click the icon Data on the left column and then click the button Rebuild on the top of the page If there is relatively massive original data please wait a while Method 2 Sign in the Web and click Monitor label on the left column Next click Original Data gt Rebuild 3 1 4 How to rebuild the index of statistical data Sign in the Web and click Monitor on the left column Next click Decoded Data gt Rebuild Index 3 1 5 Fail to generate statistical reports Restart the services and application programs in the statistics server Int
15. in the RCU can be established and verify if the sound can be properly played by the phone module 2 Check if the sound can be properly played by the voice service Use a phone to call the number configured to the voice service to check if the call can be answered with sound played in the server If not check if the driver runs as normal Then use another testing program provided by other manufacturers to test if the call can be answered with sound played 3 Check the installation configuration to the PESQ service 3 2 20 Whether the call can be established using any phone to dial the number configured to PESQ service Only the phone number that has been configured in the Fleet system in advance can be valid for dialing the PESQ service Test configuration in the data server will be applied in the PESQ service If the phone number does not exist in the 34 Fleet 4 0 FAQ a 9 gt E ls bz LU ing ul test configuration file the call will be rejected by the PESQ server 3 2 21 What if the call cannot be answered using the PESQ server or Wuyuexin testing program The problem occurred in Jiangsu Project Analysis Procedure Alerting can be heart but the call is not answered That may be caused by the missing of the voice card driver in the system due to the hard disk problem But later it is verified that outgoing call can be made which proves the driver is in good condition Use the Wuyuexin voice card detection
16. in the format of textbook and then add the following words at the end the last line QualcommMS E VDO QualcommCDMAEvdoRevAMSDecoder dll CDMA HandSet QualCommCDMARevA Relatively new modules include the following ones Huawei ET128 T3G7210TDSCDMAMSDecoder dll TDSCDMA HandSet TDT3G7210 SAMSUNG H128 T3G7210TDSCDMAMSDecoder dll TDSCDMA HandSet TDT3G7210 DX 128 T3G7210TDSCDMAMSDecoder dll TDSCDMA HandSet TDT3G7210 Huawei ET128 T3G7210TDSCDMAMSDecoder dll TDSCDMA HandSet TDT3G7210 td t3g T3G7210TDSCDMAMSDecocder dll TDSCDMA HandSet TDT3G7210 If data still cannot be decoded and analyzed properly after the new module info is added to the navigator dev file please update the software 5 1 4 What if Navigator Dongle for Fleet system is invalid for opening data files that are exported from Pioneer Since Pioneer software is not involved in the Fleet system the dongle specifically used for Navigator which is involved in the Fleet system cannot be used for opening data exported from Pioneer Please contact Sales Department to purchase the license for the compatibility of the Pioneer data in Navigator if necessary 5 1 5 What if Navigator does not work Please confirm that in the installation directory of Navigator there exists the license file Navigator cf Then confirm that the Dongle is being inserted into the USB interface of the PC and work normally You may try to 42 Fleet 4 0 FAQ Q Dingli
17. indicates the parameter distribution in the DT track shown on the map so that the coverage map will be generated and appears in the statistical results Create a statistical template Click Statistics Report on the left navigation bar and then choose Statistics Condition Then click the button Add Coverage Map Condition In the pop up page enter the Name and Select Statistics Method which can be set as default Normal Then choose the Net Type Click threshold details to select parameters that shall be displayed in the coverage map The threshold value and color can be edited by clicking Edit by the parameter Upon finishing the modification click Apply to validate the configuration Finally click Save to save the Coverage Map Condition Info Generate the Coverage Map Click Statistics Report on the left navigation bar and then choose Report Task Click the button Add to add Coverage Graphic Click Next and in the pop up page enter Name and select the template that is configured in the 39 Fleet 4 0 FAQ Dingli ME O previous step Then select the RCU and the map and set the time period Click Submit to submit the report task After performing the statistics report service the compressed package of the coverage map including the coverage map the picture in the format of gif and Tab file applicable in the Mapinfo software can be downloaded in the Report Task 4 1 7 How to generate the Coverage Map in Mapinfo Tab format The bel
18. invalid in which situation the LED light that indicates the working status of modules is off and the log send data appears that means the test plan is required 3 The previous data test is not accomplished so that the new test plan cannot be executed Please click the button Skip to end the previous test task 4 Check the configuration to RCU settings If the testing is required to be started upon the system start up it is needed to tick the option Test while connect to central server 1 1 19 What if the RCU is unable to connect to the server Please check if the server works properly If yes then check if the server address and port is correctly filled in the configuration If yes then check if the modem is on by dialing the phone number of the SIM card used as Modem to see if there is alerting If the Modem is verified to be on please check on the spot if there is something wrong with the dial port used by the RCU or the modem hardware If the problem lies in the port configuration written in the config txt file please replace the config txt file and then restart the RCU Then it can be connected to the server indicated by the second blinking green LED indicator 1 1 20 What are the notices for RCU in vehicle installation Note The following notices are applicable for long term use of in vehicle RCU 1 Use a rack or a rope to fix the RCU in the bus to resist vibration during the running of the bus And put a soft cushion on the c
19. of data Packet needs to be fragmented but DF set Packet needs to be fragmented but DF set Ping statistics for 172 16 1 1 Packets Sent 2 Received 0 Lost 2 100 loss Control C C C Program Files Microsoft Visual Studio 8 VC gt 2 Modify the MTU of the server Add related info into the Registry in the Windows 2003 XP Click Run and enter regedit in the textbox HKEY_LOCAL_ MACHINEISYSTEMCurrentControlSetiServices Topip Parameterstinterfaces In the above directory there may be many catalog Please scan it and find the one of the local IP Then add the MTU key and key value See below 26 Fleet 4 0 FAQ Q Dinglicom a Registry Editor Type Data REG SZ value not set REG DWORD 0x00000000 0 REG MULTI SZ REG MULTI SZ REG BINARY zero length binary value REG MALTI SZ 172 16 11 254 REG SZ 172 16 11 10 REG 5Z 202 96 128 166 202 96 128 86 REG DWORD 0x00000000 0 REG DWORD 0x000545fc 345596 REG SZ 172 16 1 1 REG SZ 255 255 255 0 REG MULTI SZ 255 255 255 0 REG_OWORO 0x00000001 1 REG DWORD Ox00000001 1 ex Local Ike C 076E688A ABC3 442D 8124 8t 3 36712501 3 DA 4221 8AC7 6 C 4A73CB32 C612 4480 8421 3 By 48CSC8A14 E812 49EE 8EC3 0 0x00088c00 691200 Ox4bea013d 1273626941 3 LeaseTerminatesTime T Ox4bf48d3d 1274318141 lab NomeServer ab NTEContextList REG MALI SZ 0x00000003 ab RawIPAbowedProtocots REG_MULTI_SZ 0 Riz RegisterAdapterName REG_DWORD 0x00000000
20. test on the condition that the red indicator is on and the green indicator and the blue indicator are both off It may be caused by no configuration to dial operation or dial failure 1 Provided that logs indicate no information about connection request applying the RAS configuration information please check if the RCU is configured to dial while visiting the data server 2 Please check if the ISP file is correctly configured which should be done before the testing and after the restart of the RCU If it is verified that the fault is caused by some certain reasons but not the above ones please check if the problem lies in the SIM card which may get faulty and cannot work properly for communication or in the antenna which may not be well connected to the RCU with bad contact If SIM Rejected is reported by the system please check if the SIM card is not well contacted to the cradle please try to take it out and then inserted it into the slot again or if the charge is overdue please verify that by using it in the mobile phones to make calls And also the Pioneer software can be used to troubleshoot the problem if the testing service cannot be performed successfully The user may use the telnet command to log in the RCU Host and then use the AT command to check if the Modem works well If the value returned is OK it indicates that the Modem works well 1 1 11 What if the red indicator and green indicator are both on but the green indictor
21. 7 If the RCU has been applied in a test project test plan or task the RCU info cannot be deleted If it is forced to be deleted unknown errors may occur 1 1 7 What do the LED lights indicate LED Light Implication On Normal Working Condition Control unit System Working State aw Modem Working State The light is constant on when the RCU is connected with external EXT Power External Power Working Indicator power supply Otherwise the light is off The blue light is on when the Indicator of Low Internal Battery battery is low BAT Low 1 1 8 What if the red indicator is off after RCU starts up It indicates that the RCU does not start up and the self test fails It may be caused by damaged power supply unit the motherboard breakdown or any other hardware problems The user may cut off the power supply first and then re connect it to the RCU Restart the RCU to see if it can start 10 Fleet 4 0 FAQ Q Dingli H eiI atakNxkXA AL AXD NN If it cannot be solved please contact Dingli Production Dept 1 1 9 What if the RCU does not work properly even though the red indicator is on The red indicator is on which means that there is no problem with the power supply unit and the motherboard The problem may be caused by poor contact between CF Card and the slot damaged CF card Modem breakdown damaged baseboard or SIM card slot 1 1 10 What if the modem is unable to perform dial
22. CP IP is correctly COURIC UI eg dum c 25 2 1 48 What if the RCU cannot be connected to the server due to MTU fault on the condition Ol good Nye de uin gc EEEE Eiet 25 2 1 14 What if the user cannot login the server on the remote desktop 27 3 Questions on Fleet Services ideada 29 3 1 1 What if the data service cannot be started due to the expiration of the license file fleet Icf 29 3 1 2 How to stop start all th services easily esent merece 29 3 1 8 How to rebuild the index of original data essere 29 3 1 4 How to rebuild the index of statistical data essen 29 3 1 5 Fail to generate statistical reports 29 3 1 6 How to analyze the coverage by distance ssesseseseseeeeeeeeteetes 29 3 1 7 What is the difference between the statistical result generated on the Web and that generated on the Navigacion 29 3 1 8 How to view the statistical decoded data essen 29 3 1 9 What log files reflecting the Fleet system operation status sss 30 3 1 10 How to disable the Windows Debugger on the condition that the Fleet services cannot Fleet 4 0 FAQ Q Dingli be started after anomalous events OOO ius cias eat diete i vnd Ri 30 3 2 dO OQ P 31 3 2 1 What if the voice card does not answer the call and there is no P
23. ESQ Score displaying on monitoring tool on the condition that PESQ service driver and programs are correctly installed and the alerting can be verified by the testing program s sss 31 3 2 2 What if the voice card initialization fails on the PESQ service on the condition that the PESQ service driver and programs are correctly installed and the dial can be established using the TWI testing program The problem occurred in the Shanxi Project 31 3 2 3 What if dial cannot be established and there is no PESQ score after PESQ service runs for a while The problem occurred when testing the fixed network in the Guangzhou Project 31 3 2 48 What if dial cannot be established using the voice card even though dial can be established by phone when the time window method is applied Problem occurred in the Zhongshan Zhuhai PESQ o RC 32 B25 What if the PESQ Score is 1 ini 32 3 2 6 Where the PESO service log locales iier terreni ca 33 3 2 7 X What if only part of wav files are saved in PESQ server sss 33 328 JAM Whst PESQ Score 15 Wanna 33 3 2 9 What is the normal level of the PESQ score sse 33 3 2 10 Why there are two scores displayed on Voice Monitor sss 33 3 2 11 Why the PESQ score monitored and the score statistically generated on the server is different analyzed to the voice test occurring in the same place at the same ti
24. ESQ score are generated differing by around 0 5 In our software LQ score usually the higher one is taken as the final statistical result 3 2 11 Why the PESQ score monitored and the score statistically generated on the server is different analyzed to the voice test occurring in the same place at the same time PESQ standard algorithm is applied in Fleet system and a PESQ score will be generated therewith But this score is actually not a standard MOS Mean Opinion Score value Hence in the Fleet system the PESQ score will be converted to MOS value represented by LQ score which is used in Fleet statistical analysis 3 2 12 How to configure voice test 1 Configure the PESQ service and add the phone numbers of the modules in the RCU and their corresponding ports 2 Configure the phone numbers at corresponding ports in the Fleet Project And set the parameters for the voice test such as the dialed number configured to the PESQ server 3 Add the PESQ test plan and set the port in the RCU for performing voice test 4 Upon finishing the configuration restart the three services ending with 2 With hyper threading the PESQ service may be halted caused by voice card driver It seldom happens that there is no PESQ score generated If it happens please check the configuration and restart the server 33 Fleet 4 0 FAQ Q Dingli UiiswprT 3 2 13 How to get the average value of PESQ score N
25. N demo 1 02326456 0906 4600 0756 104000001004 5 eda dius 0 2010 05 1 O DL2 02326456 0804 4600 0756 705000000112 Use the Fleet Tools to view related log to see if re decoding is successfully finished After data is completely re decoded re submit the report task and a new statistical report will be generated 18 Fleet 4 0 FAQ Q Dinglicom a room 1 2 9 What if the test plan cannot be deleted on the Web Since the history test plan info is required to be stored the test plan cannot be deleted even if it has been performed by the terminal and is of no use 1 2 10 What if the RCU information cannot be deleted on the Web When the RCU info has been added in other settings the RCU info shall not be deleted If it is forced to be deleted from the database some unknown error may occur 1 2 11 Howto check which project the RCU info is added in on the condition that there are handfuls of projects and it is not easy to search the designated RCU Click the tab RCU Settings in the left column Users may search the RCU by RCU name And in the column under the tab Current Project users get the project info that the RCU is involved in 1 2 12 What if error messages are reported upon clicking any button on the Web no matter whether the Web page is in refreshing When the web page is not completely refreshed the error message may be reported by clicking any button Please avoid any maloperation of this kind If the refreshing sta
26. Vi Average value of PESQ score IN Vi represents the score of each sampling point 3 2 14 What if the PESQ service is always halted Please check if the hyper threading is activated in the PESQ server If yes restart the PC and then enter BIOS system Usually by pressing Del to disable the hyper threading in the configuration related to CPU Chip 3 2 15 What is the PESQ score range and their respective implication The PESQ Perceptual Evaluation of Speech Quality score range and implication is as follows 1 0 imperceptible 1 1 5 Strongly annoying background noise and breaking sound 1 5 2 5 Annoying background noise and breaking sound 2 5 2 8 Slightly annoying background noise and breaking sound 2 8 or higher normal 3 2 16 What if there is no uplink score There is only downlink score displaying Please check if the phone number of the module in the RCU is correctly configured After the modification restart all the services And then check if the disk space is enough in the PESQ server If not new voice files will not be stored and thus the voice evaluation cannot be processed 3 2 17 How long does it cost for performing a complete PESQ test 20S Sound recording 1284 Sound playing8S 3 2 18 Why is it required that both of the two ends shall be dialed Because the dial between the two ends shall be performed with sound recording and sound playing 3 2 19 What if the PESQ service fails 1 Check if the call to the module
27. What if the red indicator and green indicator are both on but the green indictor is not blinking 11 1 1 12 What if the external power fails while the RCU is working sss 11 1 1 13 What ifthe RCU restarts repeatedly rrmrmeneenenennnnnnnne nennen nennen nnnnnnntne nine 12 1 1 14 What if the module restarts repeatedly sse 12 1 1 15 What if there is no option to select the designated RCU in the newly created project 12 1 1 16 What if the error RCUID Fault is reported essent 12 1 1 17 What if the EL AAA 12 1 1 18 What if the RCU does not perform test plan sese 13 1 1 19 What ifthe RCU is unable to connect to the server sssssssssseeses 13 1 1 20 What are the notices for RCU in vehicle installation sess 13 1 1 21 Why is the RCU in IDLE status seen on the monitoring interface but it is actually in operatig MU Mr 14 1 1 22 How to lock and unlock the frequency band while using the 5210 module in the RCU to performrthe test oce e p E el ERR RE CARE HR RR RE Rene ede nte dann 14 1 1 23 How to use the command line on the RCU Host sse 15 1 1 24 ROU Testing Data VOLUITIG scere re teet be circo sb eios riders vasis 15 1 1 25 What if the power line gets heated and the RCU cannot power on after the power line is connected te the vehicle power ai 16
28. al limitation of the encoding method only the English letters and figures can be used for name the RCU If there are Chinese characters in the name it will be displayed as gibberish in the AirFleet and may cause problems related to coding identification in other services 21 Fleet 4 0 FAQ Q Dinglicom a 2 Questions on Server Installation Operating System and Servers 2 1 1 Which server operating version is applicable It is required to use the version of Windows2003Server as the operating system of servers in the Fleet system If applying operating system of other versions it may cause some security problems or unknown errors 2 1 2 How to install the server Generally before installing operating system in the servers the assorted Startup Disk is needed for starting servers If there is Raid in the disk Raid driver will be built automatically After installing kinds of drivers with the Startup Disk select the operating system version in the interface of the Startup Disk such as Windows2003server or Windows2000server Click the one that you need to install and a message suggesting Please insert an operating system disk pops up Then follow the general steps to finish installing the operating system in the servers 2 1 3 How to get the server registration file fleet Icf Add the function of Machine Lock via the License control In commercial application the module can be locked to 2G 3G network Run the program GetMachineCode exe
29. at caused the failure of the voice card Solution Delete the original driver installed under Windows Inf and re install the driver of the original version Upon finishing the installation only the sending out signaling can be monitored using the SS7Monitor exe but there is no receiving signaling displaying Then with the assistance of staff in China Mobile the E1 link is verified and it is found that the physical link works well while the signaling channel is 1 instead of 16 Modifying the SS7 CH from 16 to 1 can solve the problem 3 2 24 PESQ problem that occurred in the project of Xinjiang Unicom Problem With the single E1 card of TWI A serial in use for the Fleet 3 1 PESQ service the dial cannot be established and initialization of voice card fails Solution Firstly check if the OPC and DPC are configured correctly and if the signaling is transmitted consecutively Then copy the well configured TWIConfig ini to the directory of the program and System32 And copy the Pcmn7api dll that locates under the System32 folder to the PESQ service installation directory Finally restart the PESQ service Cause The pemn7api dll file auto generated during the installation of Fleet3 1 PESQ server can only support the voice card of serial but cannot support the voice card of A serial though TWI claimed that the driver of A serial is compatible with that of serial 3 2 25 PESQ problem that occurred in the project of Jiangsu Mobile Problem U
30. ces for AirFleet online installation Problem While installing the airfleet on line error is reported The airfleet air installation file has been damaged and AirFleet cannot be installed successfully Click Control Panel gt Management Tools gt Computer Management gt Internet Information Services IIS Manager gt Website gt FleetWebServer40 and then right click FleetWebServer40 and select the Properties Click the tab http and then click the button MIME Type In the pop up window users may create a new MIME Type the extension name is air and the MIME will be defined as air Problem During installation of the Air Fleet the web page shows the alarm Error This air proxy swf won t load properly when this demo is run from the local file system Since the GoogleMap is applied in AirFleet it is required that the GoogleMap server shall be visited via the internet Please check if the computer can be connected to the internet This error will be reported in case of no internet connection 23 Fleet 4 0 FAQ Q Dingli OOO X Enter the installation directory of AirFleet which is C FleetWebSystem40 flex public by default Use the Notepad to open the file install html and then find the below passages these parameters are required for badge install so addVariable airversion 1 0 version of AIR runtime required so adaVariable appname My Application application name to
31. ctory of PESQ service Call Control is the LOG for outgoing calls which is helpful to troubleshoot the PESQ service problem LOG is in English Checking the Log technicians can solve 90 of PESQ service problems 3 2 7 What if only part of wav files are saved in PESQ server If the PESQ Score is lower than a certain score which can be defined in the setting Stored Score Limit the recorded wav file will be stored in the PESQ server for further analysis 3 2 8 What if PESQ score is low Use the CoolEdit to check the recorded wav file If the sound wave length is not the standard 8s please check if the PESQ server time synchronizes with that of Data server Synchronizing time may solve the problem Check if the disk space storing voice data is enough 3 2 9 What is the normal level of the PESQ score Usually the PESQ score computed using a fixed line phone to dial is higher than that computed using a mobile phone to dial The normal level of the PESQ score is 3 0 to 4 2 If the score is higher than 4 2 there may be something wrong with PESQ service while if it is lower than 2 0 the phone may get faulty But if the anomalous score appears for just one or two times it is normal as usual Please troubleshoot the PESQ service problem based on the analysis to factors listed above that may greatly affect the operation of PESQ service 3 2 10 Why there are two scores displayed on Voice Monitor Based on the PESQ standard algorithm both LQ score and P
32. directory WindowslSystem32 3 2 3 What if dial cannot be established and there is no PESQ score after PESQ service runs for a while The problem occurred when testing the fixed network in the Guangzhou Project Analysis Procedure Use two phones to test if the line works well and it is found that the phone wire is not working 31 Fleet 4 0 FAQ Q Dingli Cause In the Guangzhou Project there are two BL servers in application for connection of two phone lines In case that dial between BL servers is too frequent servers will be halted Solution Restart BL servers Improvement It is recommended not to use BL servers for dial test at the early stage of testing 3 2 4 What if dial cannot be established using the voice card even though dial can be established by phone when the time window method is applied Problem occurred in the Zhongshan Zhuhai PESQ Project Analysis Procedure Check the LOG It is found that there is no receiving call and the outgoing call is auto hung up after a certain time duration Cause It is configured in the program that the call will be auto hung up if dial is not established within a certain time period in accordance with the setting of Time Window Solution Set longer access duration say 20s for example which is the empirical value In the actual testing the access duration can be as long as 90s Improvement Please contact our technician and a
33. display to the user so addVariable appurl http fleet4test flex public AirFleet air absolute URL Replace the fleet4test in htip fleet4test flex public AirFleet air with the IP address of Web server Take the localhost for example The content will be that as the following passage shows after the modification these parameters are required for badge install so addVariable airversion 1 0 version of AIR runtime required so addVariable appname My Application application name to display to the user so addVariable appurl http localhost flex public AirFleet air absolute URL Use the Notepad to open the file install html and then find the below passages lt xml versionz 1 0 encoding SO 8859 1 gt lt currentVersion version 1 0 downloadLocation http fleet4test flex public AirFleet air forceUpdate false message first version gt Replace the fleet4test in htip fleet4test flex public AirFleet air with the IP address of Web server Take the localhost for example The content will be that as the following passage shows after the modification lt xml version 1 0 encoding ISO 8859 1 currentVersion version 1 0 downloadLocation http localhost flex public AirFleet air forceUpdate false message first version gt 2 1 9 What if there is no response upon clicking the Login button on the AirFleet and RCU list cannot be displayed Modify the web properties in the Web server so that
34. e Test DataQO cabecdd Test Data D rash Bump cicfo Enable 36 Fleet 4 0 FAQ Q Dingli Signaling can be monitored using SS amp monitor exe The signaling beginning with the letter S is the sending out signaling while the signaling beginning with the letter R is the receiving signaling If only sending out signaling displays it indicates that the switching device may get faulty And if only receiving signaling displays it indicates that the voice card may be faulty If there is not any signaling displaying please check the E1 link firstly to see if it is connected to the voice card properly and then check if the card driver is the correct one it is recommended to use the driver stored in the CD offered by manufacturer but downloading it online After the confirmation to the above issues if the problem still exists please contact our R amp D Department and ask them to confirm if the card get faulty using the development diagnosis program If the SS7monitor exe and pcmn 7 listen exe work well and sound can be played normally it can be proven that the problem is caused by different versions of Dynamic Library in the driver and in the voice service Please contact our R amp D Department to solve the problem 3 2 23 PESQ problem that occurred in GMCC project Problem The driver cannot be installed successfully at first And after the driver is installed properly the signaling cannot be transmitted consecutively th
35. e 13 Ge BH 12 82 c2 31 R 13 7e a8 9d Ba 84 e 82 082 c fe 13 Be BB 46 03 76 Te pr Request R 13 Ye eS d7 la 83 fe 02 G2 Bc fe 13 05 89 BB 03 02 42 i 806 03 fe fe G2 802 OO 78 97 Ye m pP 05 07 82 42 981 If the info ink status 4 appears it indicates that the signaling is consecutively transmitted If it is link status 3 it indicates that the physical link works well but the OPC and DPC are incorrectly configured Check the R13 information to acquire the related configuration info for OPC and DPC as shown in the above picture And then fill the value in the program SS7Cfg 2 1E1 exe See below de SSTCfg for 2 1E1 Restarting the server can solve the problem m DTMF y Link Hum Test Int TPeak 1 53 B One MPeak 32 po C Two Apply Cancel mesne Bs RE To woe la EE PURUA EBEREN Send Len 4 8 B i Ms Step Len 4 8 B C United Card A Link 0 ELA y JW Use DIP ID ALINK cicfo Y Enable Card In O Cad D f ws hh pax cfo 7 Ensble El ID b m SST CH he SST CH fie Card B rue Flegod 5 TP raz n X vse 1 mamo cch Enable cene f crem p ws bh srmxfo cef T rame cixenp zr crxeoo Card C pec fOcfe13 DPC 00 i Use DIP ID ALKO crc o 7 Enable S OPC 00 31814 Cums sm o ciclo 7 Enable SLC SLC 2 Out Type f Out Type Card D Tast Time a Test Time s i Use DIP ID A LINK O CIC D Enabl
36. e Web the dropped call with the average quality O is actually not the real dropped call but the false events that RCU reports that mostly are caused by faulty sound card or anomalous reboot The anomalous dropped call occupies around 20 of the total dropped call events It only affects the KPls statistically analyzed via the Web and does not affect the analysis process via the Navigator Solution Please use the newly released RCU firmware which may solve this problem partly But the unified version which could be more stable is being in validation recently 4 1 3 Why is the statistical information on Call Delay to CDMA network inaccurate Due to the impreciseness of CDMA signaling the CDMA Call Delay needs to be analyzed accurately with the combination of MOC statistical results and MTC statistical results When setting the statistical conditions please designate the corresponding RCU ports 4 1 4 What if Excel reports cannot be downloaded on the Web The problem may be caused by halted Excel process Please log in the remote Statistics Server and use the Windows Task Manager or procexp exe to end the Excel process 4 1 5 What if Word reports cannot be downloaded on the Web The problem may be caused by halted Word process Please log in the remote Statistics Server and use the Windows Task Manager or procexp exe to end the Word process 4 1 6 How to generate the Coverage Map First of all create a statistical template for coverage map that
37. ease restart the Data Service so as to activate the update of the data index If it is not necessary please wait a while until the data service has updated the index in batch 43 Fleet 4 0 FAQ Q Dingli 6 Questions on R amp D 6 1 1 Version of Decoding Library Due to the difference in handset modules and protocol the decoding library version will be updated occasionally Upon the updating the previous data may be not decoded as normal During the installation of the server please choose the correct decoding library version Otherwise abnormal statistical results may be caused due to an incorrect version 44 Fleet 4 0 FAQ Q Dinglicom a 7 Other Questions 45 Dingli Communications Corp Ltd No 8 the Fifth Technology Road GangWan Ave Zhuhai 519085 China Tel 86 756 3391933 Fax 86 756 3391900 Technical Support Hotline 4008878822
38. ed by the RCU in a designated region Select an enclosed region using the Navigator software and a txt file will be exported In the Web Client click Configuration gt Map Information gt Add gt Choose Region in the dropdown textbox gt Save gt Upload the region file Then when configuring the statistical condition the region info can be added for statistical analysis 1 2 7 How to validate the test plan in real time on the Web Sign in the Web and click the tab Monitor in the left column And then click the tab RCU real time in the dropdown menu Tick the RCU s of which the test plan s has been re configured and click the button Reset Then the test plan s will be validated in real time 1 2 8 How to re decode the data transmitted from a certain RCU in a certain time period for statistic service Sometimes it is necessary to re decode the original data transmitted from a certain RCU in a certain time period for statistic service and for generating a new statistical report Sign in the Web and click the tab Monitor in the left column And then click the tab Decode Data in the dropdown menu Then in the page click the button Redecode Data Tick the RCU and select the time period Click the button Apply to selected and then the button Submit Monitoring gt gt ReDecode Back I Submit RCU and time setting Begin 2010 05 05 00 00 00 End 2010 05 10 23 59 58 Apply to Selected AAA 7c 0 ReDecode Tine N
39. ernet IIS gt Right click All Tasks gt Restart IIS 3 1 6 How to analyze the coverage by distance Currently the coverage by distance can be analyzed to the GSM network and that to the CDMA network may be available in Oct 2009 In the default Excel reports the KPI is named as GSM Coverage By Distance 3 1 7 What is the difference between the statistical result generated on the Web and that generated on the Navigator The statistical process to each KPI event in the Web is based on the analysis to the events reported by the RCU And the time period of each KPI event analyzed in the Navigator is computed based on the related signaling For the same data the statistical results generated via the Web and via the Navigator are mostly the same But if the event reported by the RCU is incomplete or some events get missing during the transmission it may cause the difference between the statistical results obtained via the Web and via the Navigator The solution is being in validation by our R amp D Department 3 1 8 How to view the statistical decoded data Under the installation directory of the Statistics Service find the program DDMTest exe and run it 29 Fleet 4 0 FAQ Q Dingli Click the button View on the page under the tab Decoded Data File Testing and open the statistical decoded data file ddf which locates under the directory specifically saving the statistical decoded data Then click Read All
40. erwise IIS will be restarted and in a certain time the user may not sign in to the Web again It is still unsolved by our R amp D team 1 2 2 Why do gibberish texts appear on the Web Client on the Windows operation system of English version Click Control Panel Date Time Language and Regional Option Regional and Language Option then click the tab Language and tick the option Install files for East Asian Language Click the tab Advance and choose Chinese PRC in the dropdown list 1 2 3 How to download the statistical report after the report plan has been configured Click the tab Report Task and search the one by ticking the option Auto and then clicking the button Search Statistics Report lt lt Report task Add Delete Filter Iter by Task Name v Value 9Manual O Auto Search 1 2 4 How to set the email account for sending the auto statistical reports to the designated email account An email account shall be used for sending the statistical reports automatically generated in the system by the pre defined configuration It can be set via the Web Client Click the tab Configuration in the left column and click the System Setting in the dropdown menu Then configure SMTP setting SMTP Setting shall be configured with Server address Server Port Account Password Sender and the option whether to Need authorization Server address shall be the server IP but not the domain name Server port is the port via wh
41. hat on the nameplate but not actually and only correct the digits at the end Or the engineer may make mistakes while transcribing the RCUID on the nameplate to import it to the server It is recommended to get the RCUID via the Telnet command and then copy it in the textbox to ensure the correctness 2 The data service is required to be restarted after the RCU is added into the project or even if the RCUID is correct the message RCU Rejected will be reported by RCU Tool It will be troublesome to restart the RCU until the fault emerges 1 1 17 What if the DROP events occur In case of Dial drop please check if the network quality is good enough for dial and then check if the Time Out value configured in the test template is too small In case of E mail POP3 drop please check if there is any email in the email server used by the engineer It is 12 Fleet 4 0 FAQ Q Dingli recommended to send some emails first to see if it is OK In case of SMS drop it may be caused by mistaken SMS Center Number It is recommended to make clear of the Mobile Number Location and its corresponding SMS Center Number 1 1 18 What if the RCU does not perform test plan On the condition that the RCU does not execute the test plan it may be caused by the following reasons 1 The RCU is not connected to the server Please reboot the RCU and then check the log to see if the test plan is being executed 2 The time setting for test is
42. ich the SMTP of the server sends emails Account is the email account Sender is the email content that will be displayed in the email Whether to Need Authorization depends on the server Currently most of mail servers need authorization Also the SMTP setting can be configured for sending auto statistical results and alarming 17 Fleet 4 0 FAQ Q Dingli A 1 2 5 How to set an email account for sending alarming and another email account for receiving alarming An email account shall be used for sending the statistical reports automatically generated in the system by the pre defined configuration It can be set via the Web Client Click the tab Configuration in the left column and click the System Setting in the dropdown menu Then configure SMTP setting SMTP Setting shall be configured with Server address Server Port Account Password Sender and the option Need authorization Server address shall be the server IP but not the domain name Server port is the port via which the SMTP of the server sends emails Account is the email account Sender is the email content that will be displayed in the email Tick the option Need Authorization if the server requires Currently most of mail servers need authorization Also the SMTP setting can be configured for sending auto statistical results and alarming 1 2 6 How to effectively generate the statistical results based on data collect
43. is not blinking The Green indicator is on which means that the Modem and the data functions work but it is not connected to the server The reasons may be as follows 1 The server is not working well 2 There is something wrong with the connection between the server and internet 3 The fixed IP of the server is not corresponded with the server ip written in the config txt file or the port is not 9000 The user may use the tracert command to check the network segment and troubleshoot problems 1 1 12 What if the external power fails while the RCU is working As the default setting is the test will continue for 15 to 20 minutes in case of the external power failure and then the RCU will automatically stop working The time duration and the action after the external power supply is cut off can be configured via the Web in the RCU setting 11 Fleet 4 0 FAQ Q Dingli Notes Please set a proper time duration based on the internal battery performance If the UPS battery runs out in each testing it may lead to the events such as Call Drop Call Block etc 1 1 13 What if the RCU restarts repeatedly On the condition that RCU gets restarted repeatedly please try to 1 check if the Invalid Duration configured to the GPS module is at least 600s or above 2 check the log files using Fleet Tools to troubleshoot the problem and sort it out 1 1 14 What if the module restarts repeatedly On the condition
44. l be accessible to the Client via the subnet 2 1 41 Why the connection to internet fails even though the server TCP IP is correctly configured The problem is that the user cannot ping other IP addresses from the server and the Client cannot be connected to the server even if the TCP IP is verified to be configured correctly with the Ipconfig command Probably the Data and Switching Department in the client company did not finish the required preparation work Please check the line first and then check the data setting and the router setting In the actual network formation problems may be possibly caused by improper line configuration and error data It is necessary to remind the customer to request its Data amp Switching Department to troubleshoot the problem and follow up the process validation 2 1 12 Why the connection to some ports fails even though the server TCP IP is correctly configured It may probably caused by the setting that software hardware firewall disables some ports Please check the Windows Firewall setting and then check the anti virus software and software firewall setting If the problem is still unsolved please request the customer to allow you to check the firewall settings in the server room Or try to alter the port For example use the port 8000 instead of the port 9000 In some projects our technicians found that the port 9000 cannot work while the port 8000 works 2 1 13 What if the RCU cannot be connected to
45. me 33 3 2 12 How to configure voice test nia 33 3 2 13 How to get the average value of PESQ score seen 34 3 2 14 What if the PESQ service is always halted essere 34 3 2 15 What is the PESQ score range and their respective implication 34 3 2 16 What if there is no uplink ECO costat E OR QNO e RR 34 3 2 17 How long does it cost for performing a complete PESQ test s sss 34 3 2 18 Why is it required that both of the two ends shall be dialed suss 34 3219 What if the PESO service fails rt 34 3 2 20 Whether the call can be established using any phone to dial the number configured to geli 0f 4 e 34 3 2 24 What if the call cannot be answered using the PESQ server or Wuyuexin testing program The problem occurred in Jiangsu Project sess 35 Fleet 4 0 FAQ Q Dingli 4aw 3 2 22 How to use pcmn7_listen exe and SS7monitor exe to debug the TWI E1 SS7 card 35 3 2 8 PESQ problem that occurred in GMCC project eese 37 3 2 24 PESQ problem that occurred in the project of Xinjiang Unicom 37 3 2 25 PESQ problem that occurred in the project of Jiangsu Mobile 37 4 Questions on Statistical Results and Reports
46. me GSM modem lt i port gt vendor 5c6 product 6688 num_por name GSM modem lt i port gt vendor 5c6 product 6888 num_por name GSM modem 1 port gt vendor 5c6 product 6666 num_por name GSM modem 1 port gt vendor 5c6 product 66866 num_por name GSM modem i port gt vendor 5c6 product 6686 num_por name GSM modem 1 port gt vendor 5c6 product 66866 num_por name GSM modem i port gt vendor 5c6 product 6666 num_por name GSM modem 1i port gt vendor 5c6 product 6666 num_por port 1 path usb 8888 808 1d name GSM modem i port gt vendor 5c6 product 6666 num_ports 1 port 1 path usb 8888 880 1d name GSM modem i port gt vendor 5c6 product 6888 num_ports 1 port 1 path usb 8888 88 1d 80 name GSM modem i port gt vendor 5c6 product 6666 num_ports 1 port 1 path ush 6666 66 1d 6 port port port port port port port port path ush 99009 5B 1d path usb B900 0B 1d path ushb B900 0B 1d path ushb 9009 5B 1d path usbh 9900 5B 1d path BB 1d path BB 1d path BB 1d E 1 Em ph p peh pd peb po pod pd pu pu M peh poh HM pob po pudo fdo pu pu pl ph pudo peb HM pudo pd fdo pudo fu DH pl pl pl BREE l NWWWNHNNRR en NN 14 Fleet 4 0 FAQ Q Dingli RN In the above picture it shows that there are three same address 0000 00 1d 1 1 1 Take the first digit in the first address 0 dos tip dev ttyUSBO
47. nd data transmission terminal equipped with the wireless modem GPS and GSM GPRS CDMA UMTS TD SCDMA handset modules that can be configured by the customers requirements The amount of RCU used in the system depends on the testing workload and the test plan Ee RCU Antenna Interface Antenna of the Internal Module Power Button LED Light Power Interface Cable Interface Interface for Connecting External Handsets Interface for Connecting External Scanner Interface for Connecting External GPS GPS Antenna 1 1 2 What is the RCU hardware specification The RCU is made in Zhuhai where the average humidity level is 8096 and the climate is tropical oceanic monsoon climate Each RCU has been strictly inspected and tested and then delivered to customers The RCU can work properly under the challenging hot and wet environment Seen from the below table the RCU can work in most regions in the globe The Hardware Specifications are listed as follows Physical Characteristics Specification Input Voltage DC 10 18V Max Power 45W Rated Power 30W Average Current 2 5 A Q 12V Peak Current 4 5A Operating Temperature 20 Centigrade 70 Centigrade Humidity 93 RH 40 Centigrade Impact 400m s2 Vibration 1 93m S2 5 50Hz 3dB octave 20 50Hz 1 1 octave with Fleet 4 0 FAQ Q Dingli the noise decibels Dimension mm 275mm x 230mm
48. omfortable By supporting Flash Flex HTML JavaScript and Ajax you can build the best possible experience that meets your needs For example applications can be developed using one or a combination of the following technologies Flash Flex ActionScript HTML JavaScript CSS Ajax PDF can be leveraged with any application As a result AIR applications can be based on Flash or Flex Application whose root content is Flash Flex SWF based on Flash or Flex with HTML or PDF Applications whose root content is Flash Flex SWF with HTML HTML JS CSS or PDF content included HTML based Application whose root content is HTML JS CSS HTML based with Flash Flex or PDF Applications whose root content is HTML with Flash Flex SWF or PDF content included 1 3 4 How to view the cell link between the RCU and the BS Firstly please import the site database and ensure that the database format including the header is same as the template in advance Click the RCU in the left column and the RCU icon shows on the map Click the RCU icon and a prompt box pops up Then click the arrow gt and tick the option Cell Link in the popup window Finally the user may view the cell link which indicates which base station controls the serving cell that the RCU module is working in 20 Fleet 4 0 FAQ Dingli 1 3 5 What if the RCU name is displayed as gibberish on the AirFleet Due to the technic
49. ontact surface between the RCU and the ground in the bus 2 Connect the power supply to the line controlled by the ignition switch and don t connect it to the storage battery It is essential to ensure that the power is not supplied to the RCU until the bus starts 3 Usually the brown line shall be connected to the positive electrode and the blue one shall be connected to the negative electrode Note Please use a multimeter to conduct the verification work to judge the positive and negative electrode in advance 4 Ensure that the GPS antenna is correctly connected to the right interface and there is nothing in front of the antenna to block the satellite signal Also the GPS antenna shall not be by the window It is recommended that the end part which is close to the RCU that the GPS is connected to of the wire of GPS can be knotted loosely for distinguishing the GPS wire and the wires connected with modules 13 Fleet 4 0 FAQ Q Dingli S RN 5 The electrical transformer used for converting 24V voltage to 12V voltage is required to be installed in the bus 6 Please record the necessary information related to the RCU installation for future RCU management such as the licence ID of the vehicle the driver s name and mobile number the placement of the RCU and so on 1 1 24 Why is the RCU in IDLE status seen on the monitoring interface but it is actually in operating Provided that there is no data transmitted f
50. ow ReLevFull coverage map is integrated with the Tab GIS map of Zhuhai Water and Landmark SOY LR oR ROOSAT e ISE RS ces Firstly click Map information under the label Configuration in navigation bar on the left Click the button on the right to add the map in the format of Vector Save the setting and then upload the Tab map file Files related to the Tab file such as mif mid map id dat and so on also need to be uploaded As the generation of the coverage map is required select the Vector map added in the Map information and the coverage map can be generated in the Mapinfo Tab format 40 Fleet 4 0 FAQ Q Dingli Note The Tab Layers are overlaid in the order corresponded with the sequence that they are uploaded That s to say the Tab Layer uploaded at earliest time is placed at the bottom Many maps in Tab format can be uploaded in one map information template The uploaded map size in one map information template shall be limited in 1000 bytes Only the map in Tab format can be uploaded and maps in other format such as mif are not supported Provided that there is no list of latitude and longitude coordinates existing in the mif file related to the map in Tab format the Tab map shall not be used as background Once the uploaded map size is over 1000 bytes the error Error String or binary data would be truncated The statement has been terminated
51. pon configuring the voice card correctly use a phone to dial the number configured to the PESQ server The 37 Fleet 4 0 FAQ Q Dingli recorded sound is noisy same as the testing result using the TWI testing program After recording the sound the voice server does not perform computing Tabs are added consecutively with the VoiceMonitor but the score cannot be displayed correctly Sound playing and recording are well processed while a phone is used to dial the number configured to the PESQ server But when the RCU is in use for PESQ test there is not any sound coming out Solution 1 Upon configuring the voice card correctly use a phone to dial the number configured to the PESQ server The recorded sound is noisy same as the testing result using the TWI testing program Replace the Dynamic Library If the problem still cannot be solved please contact our R amp D department 2 After recording the sound the voice server does not perform computing When installing the PESQ server PESQCom exe is not registered and there is a lack of nsp dll file Registering PESQCom exe and adding the nsp dll file in the server can solve the problem 3 Tabs are added consecutively with the VoiceMonitor but the score cannot be displayed correctly When installing the PESQ server teeChart ocx is not registered Registering teeChart ocx can solve the problem 4 Sound playing and recording a
52. re well processed while a phone is used to dial the number configured to the PESQ server But when the RCU is in use for PESQ test there is not any sound coming out It may be caused by faulty RCU probably the faulty sound card in the RCU Restarting the RCU may solve the problem Cause The faults mentioned above may be caused by the following problems 1 The driver is not properly installed Please install the TWI driver which is stored in the CD offered by the manufacturer to ensure the proper installation 2 During the installation of PESQ service the three system components including PESQCom exe FleetBaseDataSvr dll and teechart ocx need to be registered Provided that the failure of registration is reported during the installation please register the components manually 3 If there is no sound coming out from some individual RCUS please copy a voice file from the RCU and send it to our R amp D team for problem troubleshooting and verification The problem probably lies in the faulty sound card 38 Fleet 4 0 FAQ Q Dinglicom a 4 Questions on Statistical Results and Reports 4 1 1 What if KPls in statistical results and reports are invalid Provided that the selected RCU is not the target one that needs to be analyzed KPIs in statistical results and reports will be invalid 4 1 2 Why is the dropped call count obtained on the Web different from that obtained on the Navigator Seen from the statistical results via th
53. rom the RCU to the data server within 60s the RCU status will be judged as IDLE by the data service Causes may be as follows 1 The Modem in the RCU gets faulty so that the data cannot be transmitted Or due to poor data network the modem cannot transmit the data and get halted 2 The power supply of the RCU gets faulty since the internal battery is not well charged with the vehicle power On this condition the RCU will power off And within 60s there is no data in transmission the RCU status will be judged as IDLE by the data service 1 1 22 How to lock and unlock the frequency band while using the 5210 module in the RCU to perform the test Enter telnet 219 198 245 12 in the Command Prompt as well as the user name root and the password insight Then the RCU console command line appears The following instruction is especially applicable for 5210 module Check if the module can be correctly identified in the way of comparing the info in the devices file Use the command test stopwork to stop all the work after startup Use the command Cat dos config devices to view the content in the devices file l cat dos config devices power deu tty 11 dev ice deu tty 4 dev ice1 us bh 6666 G 1d 1 dev ice2 us b 9606 EI ER Po dev ice3 us RE 151515 66 1d 1 dev ice 4 us h 66946 66 1da G lit cat proc tty driver usbserial isbserinfo 1 B driver 2 B name GSM modem i port gt vendor B5c6 product 6668 num_ports na
54. rs can be downloaded successfully Because BUG exists in the IE6 for displaying Chinese characters in the download address the statistical report with the name involving Chinese characters cannot be downloaded via the IE6 browser 41 Fleet 4 0 FAQ Q Dingli A x OYI 5 Questions on Data Download and Navigator 5 1 1 Why is the MSG data file downloaded on the Web NULL The MSG data file downloaded via the Web is closely related to the statistical results In the case of abnormal statistical results the MSG data file involving the abnormal events will emerge The abnormal events include Call Dropped and Call Blocked 5 1 2 What is the difference between the two data formats paf and rcu downloaded from the Fleet server by Navigator The analysis results separately generated from the processing to data in these two formats are same rcu is the format of the compressed data which can be uploaded to the Fleet server via the RCU Client 5 1 3 What if the data collected by the EVDO module or other modules cannot be opened or analyzed on the post processing software Navigator The version of the Navigator is the old one that does not register the information on EVDO module or other new modules Please install the software of new version or try to add the information of EVDO module or other new modules to the program Find navigator dev in the installation directory of the software Open navigator dev
55. se user is locked The default user name is sa Provided that the user is locked because incorrect password is entered for successive several times or due to some other reasons data service and other services partly using SQL database cannot start up properly Solution to the problem that the user account sa is locked is as follows Run the program SQL Server Management Studio Express and use the Windows Authentication to login the database After login succeeds press the key Alt N and click the button to open New Connection N Copy the following three statements in the textbox and press the key Alt X to execute the command ALTER LOGIN sa ENABLE GO ALTER LOGIN sa WITH PASSWORD password unlock check policy off check expiration off GO 2 1 7 What if the Web page cannot be open after the IIS installation on the server Note The fault occurred in the Sudan Customer A project Web page cannot be displayed after the installation of the IIS in the server It is verified by our R amp D Department that there is something wrong with the code in the IIS compilation Time 2009 08 Please modify the configuration in Aspnet config file under the directory C WINDOWS Microsoft NET Framework v2 0 50727 Configure the legacyUnhandledExceptionPolicy as True which is related to the processing mode to the unprocessed anomalous events in NET Framework 2 0 The default policy to these events is to end working process 2 1 8 What are the noti
56. sk for device debugging on the site 3 2 5 What if the PESQ Score is 1 In case that the PESQ Score is 1 probably there is no sound in the recorded wav file Please check if the phone wire works If the phone line in use is the general PSTN the problem may lie in the defect of the Wuyuexin Voice Card which is related to the delectability to analog line On the condition of light current some events may be ignored by the Wuyuexin card during the monitoring For example when the call has been hung up and this event is not monitored by the voice card program sound playing and sound recording are still in process In this case the PESQ will be 1 Solution Reset the line or pull out plug in the line again Or set the time limit for silence detection That s to say if it is detected the silence has lasted over some time duration defined in the setting the line will be auto reset Another reason for the silence problem may be that there is no PESQ device configured in the RCU and it does not support sound playing and sound recording When setting the Test Plan PESQ MOS test plan can be configured even if there is no PESQ device in the RCU because the system does not validate the hardware configuration during test plan configuration Please check the Delivery Configuration Document on RCU hardware 32 Fleet 4 0 FAQ Q Dingli 3 2 6 Where the PESQ service log locates In the LOGS folder under the installation dire
57. t Web IIS service or restart the server Also check the contact of between the GPS antenna and the GPS as well as between the antenna and the RCU case and check if there is anything blocking the GPS signaling 19 Fleet 4 0 FAQ Dingli A 1 3 2 What if the AirFleet installation file cannot be downloaded on the web or the installation fails with a pop up message suggesting that the AirFleet air file is damaged Users may search the installation files in the Web installation directory of the server Usually the directory is C FleetWebSystem40 flex public where the file AirFleet air locates Copy it paste it in a folder and run it to install the program 1 3 3 What if the downloaded AirFleet air program does not work and a message appears suggesting to select an application program to open it Since the AirFleet applies Flash technology the AIR operating environment issued by Adobe company is necessary Users may search Adobe AIR on the Internet The newly released version is 1 5 2 8870 For example http www onlinedown net soft 64637 htm Here is an introduction on Adobe Air Adobe Integrated Runtime AIR is a cross platform runtime environment developed by Adobe Systems for building rich Internet applications using Adobe Flash Adobe Flex HTML or Ajax that can be deployed as a desktop application AIR enables you to work in familiar environments to leverage the tools and approaches you find most c
58. t delivery to customers Customers have no right to build RCU info files Run the program RCUInfoEditor exe to modify the RCUID and RCUName Set the number of Ports Port Number Edit the port information especially the Device Model such as Mc8755 QualcommMS QualcommMS EVDO and so on RCU info can be added and then click the button Save to save the setting Next click Files in the menu and then click Save In the pop up dialogue enter the file name e g rcu1 with the extension name dat Click Save to save the RCU info file 1 1 5 How to use RCUInfolmporter exe to import RCU information The newly built RCU dat information file shall be imported into the SQL database Run the program RCUInfolmporter exe and click Open RCU Info File and Import to select the RCU dat info file that needs to be imported in the pop up window Then click Open and the file will be imported into the database After the import of the info file to the database restart all the related Fleet services so that the RCU dat file can be used properly 1 1 6 What if the RCU information cannot be deleted with RCUInfolmporter exe In the Fleet 4 0 system the RCU info cannot be deleted via the Web If the RCU is not applied in the test project the program RCUInfolmporter exe can be used to delete the related RCU info Provided that deletion fails please check the Fleet 4 0 FAQ Q Dinglicom correctness of the RCUID such as 02326456 0907 4600 0756 10400000091
59. that modules get started repeatedly please try to 1 check if the SIM card is inserted into the right slot corresponding to the module that restart repeatedly and ensure that the module is not configured to stop working 2 check if the SIM card is properly inserted into the slot with good contact and ensure that the module is not configured to stop working Upon the verification that the problem lies in the SIM card or configuration to the module please stop using the module first Otherwise the module will get restarted non stop until the RCU also gets restarted 1 1 15 What if there is no option to select the designated RCU in the newly created project On the condition that there is no option to select the designated RCU in the newly created project please try to 1 check the information on connection status between the RCU and the server using RCU Client to see if the RCU is properly connected to the server 2 check if the RCU is in use by other active project On this condition please remove the RCU in the project first and then it can be added in the newly created project 1 1 16 What if the error RCUID Fault is reported The error RCUID Fault suggested by the LOG may be caused by the mistake when filling out the RCUID or it is because the data service is not restarted 1 When the engineer corrects the RCU ID using the RCU Info Editor to be in accordance with that on the nameplate the engineer may neglect the preceding digits that look same as t
60. the AirFleet works with the localhost or 127 0 0 1 Web Site Properties gt Web Site gt IP address modify it as A Unassigned If the extranet cannot be mapped to the default port 80 in the Web service the port shall be modified to be in correspondence with the one mapping with the extranet For example WEB 219 239 189 94 10011 corresponding to 172 16 1 5 80 modify it to 10011 Then users may login the AirFleet via the extranet of IP 219 239 189 94 10011 and monitor the RCU status in real time 24 Fleet 4 0 FAQ Q Dingli WEB 219 239 189 94 8000 corresponding to 172 16 1 5 80 modify it to 8000 Then users may login the AirFleet via the extranet of IP 219 239 189 94 8000 and monitor the RCU status in real time Similarly for visiting the Web service please modify the newly updated web site TCP port Web Site Properties gt Web Site gt TCP Port modify it as 70010 or 8000 2 1 10 What if there is no public IP and ADSL Modem On the condition that customers cannot provide the public IP and ADSL modem we shall request the customer to offer a fixed IP in the Data Network For example in a certain project the customer has no fixed public IP resources and ADSL and then we request the customer to offer us a fixed IP in the sub network and bind the IP to the Fleet Server via a Router With the previous setting the RCU can be connected to the server via the GPRS EDGE Gateway and the Fleet server wil
61. the connection is properly configured The problem may be caused by the setting that the compatible mode is not activated in the data service Cause During the sound playing and recording the PESQ service interacts with the Data service for synchronizing time so as to ensure that the time difference between the RCU and the PESQ service is less than 2 s that is essential for preciseness of voice testing Solution Activate the Compatible Mode of the data service 3 2 2 What if the voice card initialization fails on the PESQ service on the condition that the PESQ service driver and programs are correctly installed and the dial can be established using the TWI testing program The problem occurred in the Shanxi Project Analysis Procedure Check the code and it is found that the driver that calls the code cannot find the testing configuration to the voice card The TWI admits that there is a BUG existing in the driver The testing configuration is saved in the relative path which caused the problem that the voice card configuration cannot be found by the driver Cause The default path is Windows VSystem32 in the PESQ service Hence the configuration file of the voice card cannot be found Solution Copy the testing configuration file of the voice card to the directory Windows YSystem32 Improvement The newly released PESQ service has revised the program and force the program to search the configuration file of the voice card under the
62. the server due to MTU fault on the condition of good network quality Problem On the condition that Internet is accessible to the server and clients can access to the server the RCU cannot be connected to the server during the testing Possible cause the size of MTU Maximum Transmission Unit is not properly configured The problem occurred in the project of Fujian Mobile and Shantou Mobile Solution 1 Search the info of MAX MTU Size using ping command 23 Fleet 4 0 FAQ Q Dingli 4u ping I miu size 28 f your gateway The returned message begins with 1500 and ends with the error message the Packet needs to be fragmented but DF set IP and ICMP protocol applies 28 bytes Generally PPPoE is 1492 Please see the below example and in the example MTU 1500 and 1500 28 1472 When it is set as 1472 the ping command works And when it is set as 1473 the ping command fails C Program Files Microsoft Visual Studio 8 VC gt ping I 1472 f 172 16 1 1 Pinging 172 16 1 1 with 1472 bytes of data Reply from 172 16 1 1 bytes 1472 time 2ms TTL 128 Reply from 172 16 1 1 bytes 1472 time 1ms TTL 128 Ping statistics for 172 16 1 1 Packets Sent 2 Received 2 Lost 0 0 loss Approximate round trip times in milli seconds Minimum 1ms Maximum 2ms Average 1ms Control C C C Program Files Microsoft Visual Studio 8 VC gt ping I 1473 f 172 16 1 1 Pinging 172 16 1 1 with 1473 bytes
63. tool pcm7 listen call exe and run the SS7monitor exe program to view the signaling info It is found that signaling is in transmission while the outgoing call is in process However there is no signaling displaying related to the info on the incoming call received by the voice card It is confirmed that the calling line is restricted Under the assistance of the R amp D Department the problem is solved 3 2 22 How to use pcmn7_listen exe and SS7monitor exe to debug the TWI E1 SS7 card Run the program Api demo Vc pcmn7_listen exe and then SS7monitor exe The windows will show as follows cx Dztwi 2e1 e1 7 Api demo VcSS7monitor exe input link number Enter 0 and signaling info related to the voice card appears 35 Fleet 4 0 FAQ Q Dingli R 13 7e 87 fd Ba 84 fe G2 02 R 13 7e 89 ff la 83 fe 02 G2 fe fe 02 02 BB 6a ch e R 13 7e 8b 82 11 84 fe G2 Bc Gc fe fe 13 13 Ba BB 03 B9 46 46 3 983 e 85 Request Request 02 42 i 02 c fe 13 Ac BB 11 Ba 82 Request BB 38 36 Request R 69 5 ha Request Request 13 7e 8c 83 12 84 fe 82 82 Be fe 13 Ac 88 12 82 c2 R 13 R 13 R 13 7e 7e 7e 97 a 9c 8d 98 92 fe fe fe 92 92 92 92 92 902 Gc Gc Hc fe fe fe 13 13 13 Gc 802 Me 66 66 66 46 46 11 38 45 Ba Gc bd Request 82 66 42 85 Request R 69 5 ha Request 13 7e 9d 93 12 84 fe 82 G2 Bc f
64. tus lasts for a long time refresh the web page again If the problem still exists please check the network connection and check if the network speed is stably fast enough 1 2 13 What if the Web homepage cannot be open in the IE browser on the windows server 2003 Click Internet Properties option and click the tab Security Then click the icon Trusted Sites to add the IP address or domain name to the zone 1 3 Questions on Air Fleet 1 3 1 Why does the RCU icon stay still on the AirFleet even though the Fleet Tool suggests the RCU is transmitting the rcu files during the drive test in real time When the RCU starts up and begins working it may transmit the data first transmission of which is not finished last time On this condition the RCU track may be not viewable or viewd as unmatchable with the actual DT track via the AirFfleet Usually the RCU has been debugged indoor in advance and then starts the DT work If there is no GPS signaling indoor before the RCU begins to transmit the data when the DT starts the data transmission speed of the Modem may be very slow On this condition the RCU track may be not viewable or viewd as a static point via on the map via the AirFfleet In case the problem that the RCU track is not viewable in the AirFleet is confirmed not to be caused by data upload delay the fault may lie in the anomalous real time data decoding of the data service or the GPS signaling Users may restart the data service restar
65. until all the info involved in the statistical decoded data file appears such as Event and network parameters Note Dingli will not provide this tool to customers And it is only offered to Dingli technicians for troubleshooting problems related to statistics 3 1 9 What log files reflecting the Fleet system operation status Under the installation directory of Data Service log files FleetTerminalService log related to data service can be viewed Under the directory of ReportSvcLog log files related to report service can be viewed and there is one log file of the same type generated in this folder per day Detailed logs produced by Data Service including alarms and logs related to operation status of each RCU can be viewed in the Logs folder under the directory saving original data Log files related to statistics service can be viewed in the StatLogs folder under the directory saving statistical decoded data In addition it can be achieved by clicking Monitor on the left column in the Web and then clicking View Log to view the log info of different types 3 1 10 How to disable the Windows Debugger on the condition that the Fleet services cannot be started after anomalous events occur On the condition that the anomalous events are reported in Fleet services the Windows Debugger will be activated as it is the default setting in Windows System If authority level is limited which may cause that the debugger will not be activated successfull
66. www dinglicom com Fleet 4 0 FAQ Contact Tan Ding tanding dinglicom com Li Qiong qiong li dinglicom com Lu Yuanhui kingron dinglicom com Li Han han li dinglicom com Fan Sheng sheng fan dinglicom com Luo Jianying yingjian luo dinglicom com 1 Questions on RCU and Web sss enne enne corn n nennen nn nn nn na non nn innen enne ient sinn e nnne innen eene enne 8 1 1 enr sque A 8 1 1 1 Whatis CSU T 8 1 1 2 What is the RCU hardware Specification essent 8 1 1 8 What is the highest temperature that RCU can resist ssssssssssees 9 1 1 4 How to use RCUInfoEditor exe to build RCU dat file sss 9 1 1 5 How to use RCUInfolmporter exe to import RCU information sss 9 1 1 6 What if the RCU information cannot be deleted with RCUInfolmporter exe 9 1 1 7 What do the LED lights indicate 4 Es 10 1 1 8 What if the red indicator is off after ROU starts UP cocono o onononnnonacan necoororoo 10 1 1 9 What if the RCU does not work properly even though the red indicator is on 11 1 1 10 What if the modem is unable to perform dial test on the condition that the red indicator is on and the green indicator and the blue indicator are both off esses 11 1 1 11
67. x 120mm Weight 4Kg Working Hours Maximum of 30 minutes power supply provided by internal After the power failure UPS and the default setting is 1 minute The above specifications are based on the standard RCU configuration 2G1C 1Modem 3MOS 1 1 3 What is the highest temperature that RCU can resist Until Sep 2009 the environment of the highest temperature that the RCU was applied in is the city Khartoum capital of Sudan locating in globally largest desert Sahara The client in Sudan is Customer A Sudan For testing the heat resistance of the RCU case and the internal battery life the Customer A technician fully charged the battery and then placed the RCU on the roof of the building totally exposed to the sun for one hour and 40 minutes At the same time voice service is being in test The temperature on the roof is around 46 degree Celsius Thus the temperature of the RCU should be over 60 degree Celsius After finishing the test that lasts for one hour and 40 minutes the LED indicator that will be on in case of low voltage was still off The client is satisfied with the quality test to the RCU 1 1 4 How to use RCUInfoEditor exe to build RCU dat file In the Fleet4 0 system the RCU info is stored in the SQL database If the RCU is required to be applied in the project the RCU info file shall be built and then imported into the SQL database using RCUInfolmporter exe The RCU info files are built by Dingli technicians prior to the produc
68. y the Fleet services will be aborted Solution Disable the VsJitDebugger in NET VsJitDebugger will be auto installed during the installation of NET Framework Steps Open the Visual Studio and click Option in menu Choose debugger file and the Real time page to delete the related programs including Custody Host and Script Click the button OK There is no need to follow this step if the Visual Studio is not installed in the PC Use the REGEDIT to delete the following registry keys HKEY_LOCAL_MACHINE SOFTWARE WMicrosoftl Windows NT CurrentVersion AeDebug Debugger C WINDOWS system32 vsjitdebugger exe p ld e ld If Debugger Other content delete it or set it as NULL HKEY LOCAL MACHINE SOFTWAREMIcrosoftl NETFramework DbgManagedDebugger C WINDOWS system32 vsjitdebugger exe PID d APPDOM d EXTEXT 96s EVTHDL d After finishing the above operation there will be no debugger in Windows system 30 Fleet 4 0 FAQ Q Dinglicom a 3 2 PESQ Service 3 2 1 What if the voice card does not answer the call and there is no PESQ Score displaying on monitoring tool on the condition that PESQ service driver and programs are correctly installed and the alerting can be verified by the testing program Analysis procedure Check if the programs and driver are correctly installed Then use the program Procexp exe to check the TCP connection of the PESQ service It is found that there is no connection to data service though

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