Home

ITS eBilling User`s Training Manual

1. 68 Using the EB 1 form 69 Frequently Asked Questions N 78 Contact Us QO 85 Page 2 of 85 Office of Information Technology Services Billing User Training Presentation eBilling User Training Presentation Office of Information Technology Services NC Your Service ITS Internet WELCOME TO _ITS eBilling Use eBilling to securely access pose your ITS bills via the Web ABA Adm Getting Started My cau D Contact Us Administrator ovr me ER FSBIiin Traine FAQs North Carolina ITS eBilling Yweb Site o eBilling Home Billing User Manual O This screen appears once you have logged on using the internet URL https ebilling its state nc us Select the tab eBilling Training to start the training presentation This screen appears once you have logged on using the internet URL oe Select the tab eBilling Training to start the training presentation Page 3 of 85 Office of Information Technology Services eBilling User Training Presentation WELCOME TO _ITS eBilling Use eBilling to securely access your ITS bills via the Web eBilling Training This process will guide you through
2. Print request accepted Your print request has been submitted C rack _ f Done I B e Internet Figure 38 Request accepted screen Page 59 of 85 Office of Information Technology Services Billing User Training Presentation Logging out When you are finished using eBilling please log out You can do this from any screen that has a Logout button on it To log out just click the logout button When you do you will receive a reminder like the one in Figure 39 Microsoft Internet Explorer i x AN Please close your Browser to complete the logout process Figure 39 Reminder to close browser after logout When you get this just click the OK button NOTE your browser will remain open in the Logout screen Figure 40 until you close it ITS eBilling Microsoft Internet Explorer iol x File Edt wiew Favorites Tools Help Back gt gt A Dsearch Favorites media 4 Gr amp a Address amp https febilling its state nc us public logout asp 60 Links 3 NC Your Service eBilling Home ITS Internet Page Heading Edge Logout ITS Home eBilling Home About eBilling You have logged out of ITS eBilling Getting Started To log in to the ITS eBilling again please close and re start the browser Log into eBilling Contact Us North Carolina ITS eBilling Web Site B internet Figure 40 The eBilling Logout screen Close
3. Required Field Send EB 1 Form North Carolina ITS eBilling Web Site fd Pstat SARGA Inbox Microsoft Outlook IL My Documents 4 eBilling User Training Pre ITS eBilling Microsof lee lg 7 56 AM Figure 53 Confirmation that your EB 1 Form has been submitted At this point click the OK button You may then use the EB 1 Form to set up access for additional users or use the eBilling menu to navigate other places in eBilling Page 73 of 85 Office of Information Technology Services B Add User Item eBilling User Training Presentation lei Favorites Tools Help a z A 5 ig K a La a AE woke e A Pane a Ta wt na estes te search S e S Ba Le Bookmarks Q Find YF check SE AutoFill amp signin NC Your Service ITS Home eBilling Home Nei ip _beokup User O About ening Action Add User Items ABA Adm Other Actions Add New User Add User Items Edit User Items Delete User Items Delete User Getting Started Code Type and Code Value Max 50 Codes My eBil Contact Us North Carolina ITS eBilling Wveb Site Administrator eBilling Training FAQs fi A start BOBS G_ Shivbox microsoft Outlook 2 jas epitiing Microsof E7 Microsoft Word lt 1 36PM Figure 54 Once you click on Add User Items
4. 38 eBilling Navigation Tools 39 Using eBilling Navigation Bar 40 Page Tool 40 Find Tool 40 Options Menu 41 Downloading I 42 Printing Your eBill J 45 Before You print the first time Load Print Driver 45 To print your eBill 53 eMailing your eBill 56 Logging out 60 Timeouts 61 ABA Administrator M 62 Managing User Reports M1 63 Adding Users M2
5. ITS _ eBilling MONTHLY EXP INVOICE 320 Poe i Rae OOO RAEN BATE OATAN A21 PATEAT OFA LDE3 hn ons me Br continue Back Panj BORGO Eirias Hracsatt Ouo E Mherosott Access orcu E ATs eming microsof JE O osan Figure 37 The Options for MAIL screen This screen allows you to specify email addresses for one or more recipients of the bill in the MAILTO boxes Please be sure to set the MAILFROM window to your email address Be sure to set the SUBJECT window to whatever Subject line you want the email to have When you have typed all this click the Continue button You will be notified that your email request has been accepted with a screen like the one in Figure 38 below Click the Back button to return to the next process Page 58 of 85 Office of Information Technology Services eBilling User Training Presentation ITS eBilling Microsoft Internet Explorer lej xj Eile Edit View Favorites Tools Help Back gt QA A Gsearch GyjFavorites Media lt 3 EL J 6E 4 Address https ebiling its state nc us xnet BIELNKF htm xnet cgi bin xnet cgi sys XPTR amp cmd BRS amp usr siptbb amp RPT sip tbb tb 1xc amp VER 8JXN DEPT amp IXV 4107722453401000 Go Links ITS j eBilling eBilling Home Select eBill Logout MONTHLY EXP INVOICE 12 03 VERSION 1 DATE 01 1404 1048 PAGE 219119 OF 219128 LINE 1 N01 c C EEES aA ek
6. Office of information Technology Services eBilling User Training Presentation ITS eBilling User s Training Manual Version 1 0 November 3 2008 Page of 85 Office of Information Technology Services eBilling User Training Presentation Table of Contents eBilling Training URL 3 eBilling training Topics 5 What eBilling Offers A 7 About eBilling B 8 Getting Started C 9 Login ID 10 Browsers Support 10 URL 10 About the eBilling Home Page 11 ITS Header 11 eBilling Menu 11 Logging into eBilling D 13
7. 11458 Send EB 1 Form North Carolina ITS eBilling Web Site 4 Bistart BS D O _ S nbox Microsoft Outlook _ E rT5 eBilling Microsof Documents Microsoft _ o 1 42PM Figure 56 At this time the change form will appear showing all the pre assigned code values to the specific NCID code You can make changes to any for the codes that are listed Once the changes are entered click the Send EB 1 Form bar to notify us of the change request Page 75 of 85 Office of Information Technology Services eBilling User Training Presentation D Delete User Items Once you click on Delete User Items Figure 54 will appear Enter the NCID ID code and click on Lookup User and Figure 57 will appear A115 eBilling Microsoft Internet Explorer E lal xj File Edit View Favorites Tools Help gt 7 gt p oa x B EA A K Ka k i SS B rel 3 Address Links Back Forward Stop Refresh Home Search Favorites History Mail Print Edit Discuss Research Messenger Googie 3v x search gt d gt ge Bookmaris Grind EF check gt E autori amp Qsignin NC Your Service ITS Internet EB 1Form ITS Home e2 eBilling Home About eBilling NCID ID Harold Action Delete User Items ABA Adm Other Actions Add New User Add User Items Edit User Items Delete User Items Delete User Gett
8. Contact your ABA Billing Administrator and ask to be set up to view the monthly billing Yes Verify that your email address has been established in the NCID system Page 83 of 85 Office of information Technology Services eBilling User Training Presentation a Log into the eBilling application to allow your address to be updated b Check for correct address by going to the Welcome to NCID screen and click the Update your acct button and confirm that your email address is correct 4 Make sure that your PC doesn t block email 5 Call you Organization Help Desk for assistance FAQs 9 What can be done to confirm unknown or missing charges on my ITS billing 1 Call the ITS Help Desk for assistance a Make sure that you advise them of the billing charge you are referring to i TS Telecommunication Services ii CS Computer Services FAQs 10 Do you have other questions that haven t been address in this section Please call the ITS Help Desk for further assistance 1 800 933 4787 or 919 754 6000 Page 84 of 85 Office of Information Technology Services Billing User Training Presentation Contact Us SPITS etidling Microsoft Internet Heplorer Contact Us rath Fee help using efl ting of to report protderrs please cal TS amp Billing Support 1 200 933 4787 choose opion 4 and follow the prompts Grng business hours ABA Adm ITS Customer Support Center 919 754 6000 TI
9. ITS NC Your Service ITS internet Select An eBill ITS Home Billing Home User ID SLWise About eBilling Message Getting Started Subject Updated Read My eBi lt Q 1 welcome to ITS e Billing Mar 1 2004 1 44PM Contact Us Administrator eBilling File File Description Code Type Code Value feBill 1 Telephone Invoice December 2003 Detail Distribution 1012 so 2 Telephone Invoice December 2003 Summary Distribution 1012 GO 3 Telephone Invoice January 2004 Detail Distribution 1012 GO 4 Telephone Invoice January 2004 Summary Distribution 1012 GO 5 Telephone Invoice November 2003 Detail Distribution 1012 GO 6 Telephone Invoice November 2003 Summary Distribution 1012 GO Download eBill Printer Driver for Windows Format ZIP Size 1 1MB Instructions You only need to download and install this driver on your PC once North Carolina ITS eBilling Web Site E E OO A a nternet Figure 8 Electronic invoices available by Distribution Code Page 33 of 85 Office of information Technology Services eBillin g Presentation User Training ITS eBilling Microsoft Internet Explorer g _ 8 x File Edit View Favorites Tools Help a HBBak gt O A Qsearch yravorites APmeda B S i EF Address https febilling its state nc us selectbill a
10. MMM MMMM MMM o CAILLAT CREARE e EO aoe Oo Ole OOO oo GedehuP at TOMAR JOB ne E oo Bd 2 ea ee AE EE D te ae ne a 00 MISC SPASSTN EW eean AE 00 ERE Bie onsen E A A E E EA ET oo Tobal avers anita arena a eon ears 117 09 P a L L B i internet Figure 12 The same eBill after maximizing the window to full screen Use scroll bars You can also use the scroll bars to view parts of the page o Use the Horizontal Scroll Bar across the bottom of the screen to move to the right or left on the page o Use the Vertical Scroll Bar along the right side of the screen to move up and down on the page Figure 13 shows the use of the Vertical Scroll Bar to move down on the same page Page 37 of 85 Office of Information Technology Services Billing User Training Presentation ITS eBilling Microsoft Internet Explorer laj x File Edit View Favorites Tools Help Back gt amp 2 GP Gsearch Ggravorites meda Go B S fe Address 7 eco Links gt ITS eBilling eBilling Home Select e Bill Logout ay MONTHLY EXP INVOICE 12 03 VERSION 1 DATE 01 1404 10 46 PAGE 219119 OF 219128 LINE 1 iso piore ef ale s a fs e hang Diubaneprsstrecerscresee4 1 14 al 3 WAFE Ue ORV VES saeara 00 3 1 800 Service Charges 00 Calling Cards ca nae eea a ea aa 00 CelluTar Chargesacinccieimale anas 00 3 NCTE aioa A N AA 00 z ALAC PANET AE araa aa 00 3 ERA
11. Figure 14 The same bill viewed with the smallest font Use the View Menu s Text Size option to select this eBilling navigation tools At the top of the screen eBilling provides three tools to assist you in navigating your invoice 1 eBilling Screen Header Has the ITS eBilling on the left followed by three buttons eBilling Home Takes you to the eBilling home page Select an eBill Takes you to the eBilling Select an eBill page Logout Logs you out of eBilling 2 Invoice header This provides information about the invoice On the left there is a terse invoice description including month and year On the right there is the page number within the bill 3 Invoice eBilling Navigation Bar The eBilling Navigation Bar offers several functions that will make it easier for you to move around inside your bill These will be explained in the next section Options Menu left Use this menu to Print Download or email your bill Find Tool center Use this to search for a specific text string within your bill Page Tool right Use this to move around page by page Page 39 of 85 Office of Information Technology Services eBilling User Training Presentation Using eBilling Navigation Bar This section explains how to use the functions provided by the eBilling Navigation Bar Page tool The grouping of icons on the right is the Page Tool It provides the option to e Move to a spe
12. Page 30 of 85 Office of Information Technology Services eBilling User Training Presentation Accessing Messages The Messages section of the Select an eBill screen is a table just below the User ID If you have no messages none will be listed If you do you will see one line for each message Each line contains four fields Message number Subject what the message is about Note that the Subject of your messages is underlined It is a link to the message Updated the date the message was created or modified Read a green check mark means you have already read this message If you have not read the message this column is blank To read an eBilling message click on the underlined Subject A window will open with your message as in Figure 7 below TA ITS eBilling Microsoft Internet Explorer ann 16 x File Edit View Favorites Tools Help Ar S 7 a Q x B A 2 oo w 4 3 ddress Links Back Forward Stop Refresh Home Search Favorites History Mail Print Edit Discuss Research Messenger Google iG 604 3 EX S Le Bookmarks E 12 blocked SF check v Autolin H Autom eb Send tow Q settings NC Your Service ITS Internet Select An eBill Billing User Manual ITS Home eBilling Home User ID hwtharrington e About eBilling Message ABA Adm Paap Subject l Updated Read
13. Figure 54 will appear Enter the NCID ID code and click on Lookup User and Figure 55 will appear alex Ele Edt View Favorites Tools Help e aB E ae a OIR amp N ha ao 3 ste ite Back Forward Stop Refresh Home Search Favor History Mail Print Edit Discuss Research Messenger Gougie search BD Se S Bi gy Bookmarks rind gt EF check T autoril amp signin gt EB 1 Form ITS Home e2 eBilling Home About eBilling NCID ID Harold Group All Users All Users SARN User Type ABA Getting Started Action Add User Items My eBill Other Actions Add New User Add User Items Edit User Items Delete User Items Delete User Contact Us Code Type and Code Value Max 50 Codes Administrat Existing Code Types and Values ss ois 01 Distribution Code Discds 0883 eBilling Training 02 Distribution Code Discds 0884 FAQs 03 Distribution Code Dised 1458 All Depted All Discd All CSDept 01 Deparment Code Depteds F gt ME O R 03 DeponmentCode Depe A CS 04 DepornmentCode Depe A OS 05 Deparment Code Depth F 06 DepartmentCode Depteds H 07 DeparmentCode Depe HA OS 09 DeponmentCode Depe A gt SS 09 DeparnmentCode Depe H 10 Department Code Deptcd z E Required Field Send EB 1 Form Pstart BO D O _ Sjinbox microsoft outlook 1Ts eBilling Micro
14. Internet Figure 42 Notification that eBilling has logged you out after a timeout Page 61 of 85 Office of Information Technology Services eBilling User Training Presentation ABA Admin Pag SPITS epilling Microsoft Internet Explorer P X TANTSE E E BSA EO et Be ER Yr Faves Teos Help ig 10 0 2 8 NC Your Service JTS Internet ABA Administrator Page ITS Home Billing Home EB 1 Form Use to setup new users About eiling ABA Adm Display User Liet List By Group Critetia mS z Go Getting Started My oB i Groun UsenPrvilages Report Select Group ITS Go Contact Us Ye Distribution Department Come Administrator Histinytionepsctment Code Mapping Read Or cBiling Training FAQs Noh Carola ITS eBiting Web Site iBstort 3 GP G inbox arozolt outlook EITS exitting Microso fe EB am Figure 43 ABA Billing Administrator will have the ability to generate specific reports that are related to his her business 1 Display a User Report by Group by clicking on GO at the Display User List select 2 Display a report by Group User and Privileges by clicking on GO at the Group User Privilege Report select 3 Display a report listing the Distribution Department relationship o Distribution Department o Department Distribution 4 Adding users ABA responsibility o EB 1 Form Page 62 of 85 Office of Information Techno
15. NCID Registration D1 18 Login Failed D2 22 If you have forgotten your User ID click on Forgot your User ID 23 If you have forgotten your password click on Forgot Your Password 24 Welcome to NCID 25 Menu Screen Select and eBill E 29 Accessing Messages F 31 Selecting an Invoice G 32 Multiple codes per invoice 34 Accessing an iINVOiCe 35 Navigating an invoice H 36 Changing the View 36 Maximize the window to full screen 37 Use scroll bars 37 Change the font size
16. First Time NCID User User ID Forgot your User ID Password Forgot Your Password CD clear help Figure 5 Login Failed message If this happens make corrections and key your NCID User ID and password and click login again If you have forgotten your ID or Password you can click on either Forgot button to recall your code o Forgot your User ID o Forgot Your Password Page 22 of 85 Office of Information Technology Services e Billing User Training Presentation Forgot your UserID Zj Recover Forgotten User ID Microsoft Internet Explorer File Edit View Favorites Tools Help a 0 0 4 aO FF Oe amp ww amp amp Back Forward Stop Refresh Home Search Favorites History Mail Print Edit Discuss Research Messenger Address Fy https ncid nc govflogin forgotuserID htm Go Links 2 State of North Carolina 4 Verify URL CECE blacen North Carolina Identity Management Service NCID Recover Forgotten UserID a Please enter your First Name Last Name Email User Type Date of Birth If you are a new user to the State of North Carolina please select First Time NCID User First Name Last Name Email Address User Type z Date of Birth month day year z Bs l he Recover Forgotten UserlD Cancel ac Privacy Policy Disclaimer Contact Us a ET Done CEE E B O trusted stes start Is oaae
17. Largest J IES Ea Ea Tx Bl 3 ENE Mk r gt 1 Report No Eng a Telecommunications Management System Run date 01 13 2004 Program Source Scie Monthly Expense Page 219 119 maller S Privacy Report P3 i DisCd pene Smallest Departm ITS BUS SVCS ADMIN T LEWIS Period ending DEC 31 2003 Invoice 7031219616 l Penn nnn nnn nnn nn nnn nnn nnn nnn nn nnn nnn nnn nn nnn nnn nnn nnn nnn nnn nnn nnn nnn nnn nnn nn nnn nnn nnn nnn nnn nnn nnn nnn nn nnn nnn nanan enna nn nnnnnn Expense Summary Type of Expense Amount Local Service sssssssseeee 107 90 Inst Svc Maint seseceseenes 00 Voice Misc sssseeeeeeeeneee 8 05 A MAB ESEE ERE 00 SNA eee eee cess ensneeses 00 s Point to Point Data Chgs 00 4 Dial Up Data ccessces 00 j Long Distance 1 14 Virtual Service e 00 z 1 800 Service Charges 00 A Calling Card3 s ssesceccrocce 00 i Cellular Charges c sesccweee 00 NCTH sssecsesosessesssossse 00 Misc PassThru ssssssesescs 00 ERATE esecsesossosesssoseoo 00 FOCAL a Na ANAA 117 09 p 5 5 2 5 3 53 5 nnn nnn nnn nn nnn nn nnn nnn nnn ne nnn nnn nnn nn nnn nnn nnn nnn nn nnn nnn nen nn nnn nena Please send a copy of this cover sheet Include invoice number on a check payable to Information Technology Services State Telecommmication Services E B Selects smallest font size
18. MSG CREDS_CLEARED w Eo ink Google B G Search Ss oe E 135 blocked Check 7 4 4 lina Office of Information technology Services ee sien P S a North Carolina Identity Management Service NCID Login Please enter your Login User ID and Password If you are a new user to the State of North Carolina please select First Time NCID User UserID O Sa Forgot your User ID Password Forgot Your Password Figure 3 eBilling Login screen Enter your NCID into the User ID field and your password into the Password field and then click the Login button o Ifyou do not have an ID and you are a State employee please contact your NCID Administrator otherwise please click on First Time NCID User Logging into eBilling Information for Citizen and Business Users First Time NCID User Login Failed Message Forgot your User ID Forgot Your Password o0o0o0o0 Information for Citizen and Business Users Page 14 of 85 Office of Information Technology Services eBilling User Training Presentation Ble Edit Y File Edit view Favorites Tools Help Z NCID Login Page Microsoft Internet Explorer 9 0 8 z 2 2 0 Forward Refresh Home E Favorites History Mail Print Edit 3 Discuss Research Messenger Address https ncid nc govjlogin login html Ec Links State of North Carolina verify URL North Carolina Identity Management
19. O inbox Microsoft Outlook E Recover Forgotten Us 7 ITSebilingUserManual 3f W eBilling User Training Pro dolg 10 06 am Enter the required information and click the Recover Forgotten UserID bar o Continue to enter the required data Page 23 of 85 Office of Information Technology Services e Billing User Training Presentation Forgot Your Password Recover Forgotten Password Challenge Questions Microsoft Internet Explorer FO Elg em eS File Edit view Favorites Tools Help P 9 090 a Back Forward Stop Refresh Home Search Favorites History Mail Print Edit Discuss Research Messenger Address ja https ncid ne gav landing forgotUserPwd_ChallengeQuestionsPrompt asp status ok z4 Qo Links 2 State of North Carolina 4 Verify URL a beiter blacen North Carolina Identity Management Service NCID Recover Forgotten Password Challenge Questions mp Please enter your Challenge Answers If you ate a new user to the State of er North Carolina please select First Ti User ID HWTharrington What City were you born in What is your favorite Color What is your Father s Middle Name Enter New Password ee Password Help Confirm New Password Submit Challenge Answers Cancel Privacy Policy Disclaimer Contact Us fEl done CE E B trusted stes olg 10 13 am start a Paa O Inbox Microsoft Outlook E Recover Forgotten Pa ITSe
20. Service NCID Login Please enter your Login User ID and Password If you are a new user to the State of North Carolina please select First Time NCID User User ID Password Forgot Your Password o o o Information for Citizen and Business Users NOTICE This system is the property of the State of North Carolina and is for authorized use only Unauthorized access is a violation of federal and state law All software data transactions and electronic communications are subject to monitoring s a CI T T B0 Trusted sites z o o 2 a Page 10 Sec 1 1012 e Ln 3 Cold REC TRK EXT OVR OOK A start Ja GA Ba O imbox microsoft Outlook Enco Login Page Mic Z 1T5eBilingUserManuak 3 W eBiling User Training Pro 9 094m Information for Citizen and Business Users First Time NCID User o NCID Registration Page 15 of 85 Office of information Technology Services eBilling User Training Presentation Information for Citizen and Business Users SETTING UP AND MANAGING YOUR NCID ACCOUNT NCID allows citizens and business users secure access to information systems operated by the State of North Carolina You must select a unique User ID and password to access online services User ID and Password To prevent unauthorized access to your accounts it is very important to keep your User ID and password confidential You should not tape your User ID or password to your computer monitor the bo
21. bill on your screen as above If that is the case you have several options o Maximize the window to full screen o Change the font size to a smaller size o Use the scroll bars to see areas of the page that do not appear on the screen Page 36 of 85 Office of Information Technology Services eBilling User Training Presentation Maximize the window to full screen If the bill appears in a window that does not occupy the entire computer screen you may enlarge it to full screen size After maximizing the window to full screen the bill may appear like Figure 12 below A ITS eBilling Microsoft Internet Explorer F lajxi File Edit View Favorites Tools Help e HBk gt O A Qsearch Favorites meda lt 4 Ay SG 7a I lt ITS eBilling MONTHLY EXP INVOICE 12 03 i VERSION 1 DATE ON I4 10 46 PAGE 219119 OF 219128 LINE 1 NOI Options J Ea RIES J BI L J BE k Report No TCS 711 Telecommunications Management System Program TSL0705 Monthly Expense DisCd I 1012 Department 4107722453401000 ITS BUS SVCS ADMIN T LEWIS Invoice T031219616 Expense Summary Type of Expense Amount Local SSEVE genan aTa 107 90 Inst Sve Mainteees eee 00 MOE MINEO olan on ssenecensisonaneuaioasiousnere 8 05 EADY O N E N E EE oo SNA eea E E E EE ESE EATE hein oo Point to Point Data Chgs DTS AA R A Long DUST ANE Er Wirbual Servicers ron wwii wee 1 800 Service Charges
22. incidents a crisil ret or B 722 3346 Please direct all your questions or request through the ITS Help Desk See email address and phone humbers above North Carolina TS eBiling Yved Sits Banj BD WD ibe Hoste ouek Erio acess Grek E15 coding Pucrosof jtcosate Wed Page 85 of 85
23. one in Figure 17 Page 42 of 85 Office of Information Technology Services Billing User Training Presentation Save As 2 x Save in tmp gt aaea My Documents My Computer TA u oO OEN sii_ sSave i File name November 2003 Detail txt m Save My Network P men Save as type Document Cancel Figure 17 The Save screen In the Save in window select the directory into which you wish to save the file Then set the File name to a name you want to save it as When the download is complete you will receive a window like Figure 18 Page 43 of 85 Office of Information Technology Services eBilling User Training Presentation Download complete z oj xj Download Complete Saved xnet from ebilling its state nc us Downloaded 12 6 KB in 1 sec Download to C tmp November 2003 Detail txt Transfer rate 12 6 KB Sec Figure 18 The Download Complete window Just click the Close button to close the Download Complete window To access the downloaded file you can open it with Notepad or WordPad or a word processor such as WordPerfect or Microsoft Word or with any other tool that can access a text file Page 44 of 85 Office of Information Technology Services Printing your eBill Printer Driver eBilling User Training Presentation Before you print the first time CONFIGURING YOUR PC FOR PRINTING Before you can use eBilling to print
24. outlook My Documents W eBiling User Training Pre ITS ebilling Microsof 8 08 am Are you a State Agency user Yes No Yes 1 You must register in NCID 2 You must contact your ABA Billing Administrator for further instructions No Select your organization to identify your ABA Billing Administrator from the Group Table Page 79 of 85 Office of Information Technology Services Group Table eBilling User Training Presentation ITS eBilling Microsoft Internet Explorer l8 x Ele Edit view Favorites Tools Help ay 5 0 2 A 8 amp 2 na 3 Back Forward Stop Refresh Home Search Favorites History Mail Print Edit Discuss Research Messenger NC Your Service ITS Internet p WELCOME TO gt _ITS eBilling A eBilling Home Use eBilling to securely access About eBillin P 3 z your ITS bills via the Web ABA Adm Getting Started How do get access to view my bill electronically My eBill lt Q Contact Us Are you a State Agency user Yes No GO Administrator eBilling Training Select the ABA User List by clicking on the name of your Group in the Group Table FAQs AGR Agriculture AOC Admistrative Office of the Courts AUD Department CCPS Department COMM Dpartment DENR Agency DHHS agency DOI Agency J DOJ Agency DOL DOL Agency DOR DOR Agency DOT DOT Agency DPI DPI Agency GEN GEN Department GOV GOV Offic
25. to your local printer you must set up your PC to enable local printing To do this go to the Select an eBill screen in Figure 19 Near the bottom of the screen just beneath the eBilling File table there is an underlined link called Download eBill Printer Driver for Windows Click this link You will receive the Windows File Download dialog as in Figure 20 Click the Save button You will be given the Windows Save As dialog as in Figure 21 Select the directory you want to save it in and click the Save button When the download is complete you will receive the Download Complete dialog as in Figure 22 Z ITS eBilling Microsoft Internet Explorer File Edit View Favorites Tools Help Ow QO DAG Pow Yer O AS a A Bs Address 48 https fe billnaga its state nc us secure selectbill asp o _ Google G v Goog EX YY Bookmarks Bh 102blocked Sh check Q Settings NC Your Service ITS Internet _ gt Select An eBill 4 ITS Home eBilling Home User ID pafuller About eBilling ABA Adm Getting Started Message Subject Updated Read 4 Telecommunications Services and Computer Services Invoices for Feb 15 2008 12 30PM 9 My eBill lt Q January 2008 ready for viewing Contact Us nee eBilling File Administrator File Description Code Type Code Value eBill 1 _ ITS Invoice Detail Sept 2008 FAQs 2 ITS Invoice Summary Sept 2008 3 IT
26. 5dez2d7f Documents and Settings C Miscellaneo Dactuates Sepata amy Music e200 GeRate 2005 2006 Emy PGP Fe cache Sescsoo Gamyaccess2 Acache Trash FEZ_Folder npps Abisaster Recovery Giwise Dnetscape lt z Folder name jen Figure 29 Change Destination to C Choose C as the destination folder and click OK as shown in Figure 29 Page 50 of 85 Office of information Technology Services eBillin g User Trainin g Presentation i Xnet Local Print Extension InstallShield Wizard Destination Folder Click Next to install to this Folder or click Change to install to a different Folder SEBS Install Xnet Local Print Extension to a Figure 30 Installing the Print Driver Click Next gt to advance to Figure 30 a Private Data Path xnetpr 8 doc Preview Microsoft Word iej x AE N E rote duos Tables window Heb Type a question for help a Ea B 2 i Elaa Close k t 2 te Xnet Local Print Extension InstallShield Wizard xj r Private Data Path A Specify the location for the private data folder systemware S Setup private data folder for Xnet Local Print Extension in cy Change j Installshield Page 1 Sec 1 iji At 1 Ini Colt REC TRK EXT OR Of start B WS Q_ Ohinbox microsoft outlook 17S eBiling Microsoft In Lj My Documents W eBilling User Training Pre xnetpr 8 doc Previe T 10 42 am
27. 7710010312811 epi 4107710020512813 n aBeck a Beck Disi 1638 19 981 2637 ser rS Tl ihia ESEE i asana M db kabunn chris Bunn jept E 41022730701 30011 919 431 2021 ASA VWs ept 41072730701 30011 z Be S AA TC S E Wanj SJA cenda terosott oi L My Documents 2 cota User Training Fro EB 1S enining Microsof SGAM orle B AE a Page 1 Sec 1 aft At 1 Col 1 REC TRK ExT ove Of start 0860 E calendar Microso i eBiling User Trainin 1 Display D Display by Group 2 1T Micros C My Documents E 9 31 an Figure 45 This report was generated by selecting a specific Group and clicking GO _ at the Display a Report by Group User and Privileges select Page 64 of 85 Office of Information Technology Services Billing User Training Presentation Display a report listing the Distribution Department relationship AA ITS eBilling Microsoft Internet Explorer laj xj File Edit View Favorites Tools Help ay X s 7E Fy J 909 8 AGZ e a u Back Forward Stop Refresh Home Search Favorites History Mail Print Edit Discuss Research Messenger Address Fay https ebilling its state nc us admin discdeptcode asp bd Go Links 4 State of North Carolina 4 Verify URL NC Your Service ITS Internet Distribution Department Code 1 Select A Distribution Code to list all Department Code under it eBilling Home Ab
28. Figure 30 a Private Data Path Page 51 of 85 Office of Information Technology Services Billing User Training Presentation Click Next gt to begin the installation of the print driver La i Xnet Local Print Edension InstallShield Wizard Ready to Install the Program The wizard is ready to begin installation Click Install to begin the installation IF you want to review or change any of your installation settings click Back Click Cancel to exit the wizard InstallShield Figure 31 Installing the Print Driver Click Install to begin copying the files When it has finished copying all the files you will see the window in Figure 32 below Page 52 of 85 THis Office of Information Technology Services Presentation eBilling ted Xnet Local Print Edcension InstallShield Wizard User Training InstallShield Wizard Completed The InstallShield Wizard has successfully installed Xnet Local Print Extension Click Finish to exit the wizard s NT N SS 7 Figure 32 Successful install window Click the Finish button You are now ready to print from ITS eBilling To print your eBill To print your eBill to your local printer select the Print option from the Options menu You will receive a screen that looks like Figure 33 o The Destination menu should be set for PRN Local Printer o The First page and Last page fields are automatically set to the first and las
29. S _ O inbox microsoft Outlook 175 esilling Microsof eo 2 10PM Figure 51 New user s NCID entered into EB 1 Form Once the NCID has been entered the user s organization code will appear then select the type of entry you are entering Add Add User Items Edit User Items Delete User Items or Delete User A An Add will process as follows o Check for duplications within the NCID and or Privileges o Add user NCID to the eBill group of the NCID group table o Ifthe ID is not set up in the NCID authorization table a message will be generated to the ABA o Will establish Privilege records in the eBilling tables o Next you can enter the Distribution Code s or Department Code s or Computer Service CS you want the user to have access to Be sure to change the description in the left column according to the code value entry by clicking on the All over the first column Page 71 of 85 Office of Information Technology Services Billing User Training Presentation The EB 1 Form allows you to enter a list of one or more codes you want the user to access Do this by entering the code s into the boxes down the right side of the screen as in Figure 51 above Make sure that the codes are entered correctly o Deptcd 16 characters o Discd 4 characters o CS Deptcd 3 to 9 characters All invalid entries will be flagged and the code will have to be re entered before you can send the form for ap
30. S Invoice Detail Dec 2007 4 _ ITS Invoice Summary Nov 2007 5 ITS Invoice Detail Nov 2007 eBilling Training Download eBill Printer Driver for Windows Format ZIP Size 6 5 MB Updated 10 03 2008 Instructions You only need to download and install this driver on your PC once North Carolina ITS eBilling Web Site B internet Z 175 eBilling Microsof Figure 19 Select an eBill screen Note the eBill Printer Driver link at bottom Page 45 of 85 Office of information Technology Services Presentation eBilling User Training File Download Do you want to open or save this file Name VWIN XNETPR zip Type WinRAR ZIP archive 6 47 MB From ebilling its state nc us Always ask before opening this type of file harm your computer If you do not trust the source do not open or C While files from the Internet can be useful some files can potentially save this file whats the risk Figure 20 Windows File Download dialog for the zipped eBill Printer Driver Save As PS Save in temp F e mi A My Recent Documents Q Desktop My Documents g My Computer A a My Network Save as type WinZip File v Cance Figure 21 Windows Save As dialog for the zipped eBill Printer Driver File name fi Page 46 of 85 Office of Information Technology Services eBillin g User Training Presen
31. T Ei ICCC a CE SLM ES T A a 00 aena BRA 60 AN E AA A AS 117 09 eee a i i a a a a a a a i a a a a a a na i a a a a a a a a a a a a e Please send a copy of this cover sheet Include invoice number on a check payable to Information Technology Services State Telecommunication Services Standard agency vendor number 56 2032825 Mail check to Information Technology Services P O Box 17209 Raleigh NC 27619 7209 Attn Accounts Payable Billing inquiries should be directed to X a O i B a internet Figure 13 Use the Vertical Scroll Bar to move up or down on the page Change the font size You may also try to reduce the size of your browser s type font to get more of the page on the screen To do this o In Internet Explorer Use the View Menu s Text Size option and select a smaller font size Figure 14 shows the same bill in Internet Explorer using the smallest font Page 38 of 85 Office of Information Technology Services eBilling User Training Presentation E ITS eBilling Microsoft Internet Explorer E J F al xj Fie Edit view Favorites Tools Help e HBack Toolbars Pich GjFavorites media lt 4 D 3 wo a r Status Bar inks I a Explorer Bar z co ne J T T 5 z 3 zip I 1 Go To eBilling Home Select e Bill Logout Stop Esc e M M MONTHL Refresh F5 VERSON 1 DATE MAIA 1045 PAGE 119119 OFN9126 LINEL mn Options
32. TS eBilling Web Site Bistart BS D O S nbox microsoft Outlook W Notice to all Account Bll Local Disk C Z rts exiting Microsof 9 41 AM 1 Each time My eBill tab is selected the Select An eBill screen will appear with all collapsed files 2 By selecting a file number that specific file will expand showing all the code types and values assigned 3 The user can select the file a second time to collapse the files Page 32 of 85 Office of Information Technology Services eBilling User Training Presentation The table includes the following fields o Invoice number o File Description This provides information about the invoice including the invoice date and whether it is a summary or detail invoice o Code Type This tells you whether the invoice you access is available by a Distribution Code or by a Department Code Figure 8 shows invoices available by Distribution Code Figure 9 by Department Code o Code Value This tells you which Distribution Code or Department Code this invoice is for In Figure 8 the value of the Distribution Code is 1012 In Figure 10 the value of the Department Code is 4107722453401000 o EBill This column contains links labeled GO Click this link to access the invoice listed on that line A ITS eBilling Microsoft Internet Explorer File Edit View Favorites Tools Help Back G A A Reach GFavortes Meda lt B 3 Address J
33. URL into your browser https ebilling its state nc us You should be taken to the eBilling home page as shown below Page 10 of 85 Office of Information Technology Services Billing User Training Presentation 3 ITS efilling Microsoft Internet Explorer WELCOME TO _ITS eBilling Use eBilling to securely access your ITS bills via the Web North Carolina ITS eBilling Yab Site eBilling home page screen About the eBilling home page ITS Header The home page screen has an ITS header across the top The header will be included on all eBilling screens The header includes links to The ITS home page The NC Your Service home page eBilling menu The home page screen also has a menu along the left hand side Menu entries include ITS Home Takes you to the ITS home page eBilling Home Takes you to Welcome to ITS eBilling page Page 11 of 85 Office of Information Technology Services eBilling User Training Presentation About eBilling Provides summary information about eBilling capabilities Getting Started Provides information on how to get your Organization set up to use eBilling Log in to eBilling Takes you to the Login screen Contact Us Provides contact information email addresses and phone numbers for ITS personnel who can help you with eBilling eBilling Training Established to train new Users FAQ Frequently Asked Questions Answe
34. age 7 of 85 Office of Information Technology Services eBilling User Training Presentation About e Billing g Eliminate the cost and hassle of dealing with paper bills eBilling offers ITS customers the ability to securely access ITS bills via the Web ITS eBilling provides the capability to View your bill by Department Code or Distribution Code Search for occurrences of any phone number or text string within your bill Download a copy to your PC to view off line Email all or part of your bill to other personnel within your organization If you need hard copy of some or all of your bill ITS eBilling also supports printing North Carolina ITS eBilling Web Site Page 8 of 85 Office of Information Technology Services eBilling User Training Presentation Getting Started Setting up eBilling for your organization is easy If you currently receive a invoice from ITS for voice data or computer services you can now access your bill on the Web Use the EB 1 form see Training Section on Adding Users to notify ITS of your NCID and the Distribution Code s or Department Codes you need to access If you currently send portions of your ITS bill to others to review and you would like them to have the ability to access the bill on line you can register them for eBilling See Training Section NCID Registration Use the EB 1 form to notify ITS of the user s NCID and the Distribution Code s or Department Code s you authoriz
35. ail e Retype eMail e Business Address Line 1 Business Address Line 2 Locality City State Postal Code North Carolina 7 Business Phone Ext Business Mobile Number Job Title Date of Birth F x ee 7 lt lt Prev User Type Next Password Info gt gt Cancel Privacy Policy Disclaimer Contact Us E ao CE BO trstedstes start B IWS Z O inbox microsoft outlook corea User Manager ITSeBillngUserManual 3 W eBiling User Training Pro oam o User should complete the information as specified o Click the Next Password Info button to continue Page 20 of 85 Office of Information Technology Services e Billing User Training Presentation Password Information a Tena User Manager Microsoft Internet Explorer File Edit view Favorites Tools Help 0 90 01 a 0l k OR a 6 3 Back Forward Stop Refresh Home Search Favorites History Mail Print Edit Discuss Research Messenger q Matco place 3 North Carolina Identity Management Service NCID Registration Business Denotes Required Fields Password Information Requested User ID User ID Help Password New Password DOO Password Help Retype Password SC e Choose from among nineteen 19 different challenge questions e You MUST answer five 5 different questions e The answers to these five 5 questions will be used as prompts in the event that you forget your passw
36. arolina ITS eBilling Web Site z Bistart S D O E inbox microsoft Outlook _ L My Documents 23 eBiting User Training Pre E 1T5 eBilling Microsof o sizam l Select the person listed who is assigned to you group 2 Contact that person to assist you in getting started with the viewing of your bill FAQs 2 Having problems printing my ITS bill 1 Has the print driver been loaded to you PC Yes No Yes Call your PC maintenance person and have the printer checked for printing No Go to Training Presentation Topic J Printing your eBill and follow the instructions on how to load the print driver Once the driver has been loaded try printing again Page 81 of 85 Office of information Technology Services eBilling User Training Presentation 2 Check to see if there is paper in the tray 3 Has your PC been replaced since you last printed Yes No Yes Do you have the authority to load software on your PC Yes No Yes Load the Print Drive to your PC No Contact your PC Service Rep and have him to load the print driver No Contact your PC service Rep and have him to check it 4 If all else fail contact your ABA for further assistance FAQs 3 How can you receive an ITS bill Invoice electronically 1 Contact your ABA Billing Administrator and have him her to contact ITS for assistance See Topic O Contact Us for further instructions FAQs 4 How can I find my data i e Di
37. b Site a Bistart S _ 5 inbox microsoft Outlook 11s eBilling Microsof 2 10PM Figure 52 Department Codes entered into EB 1 Form After you have filled in all the codes you want the user to access click the Send EB 1 Form button at the bottom of the screen You will receive a confirmation like the one in Figure 53 below Page 72 of 85 Office of Information Technology Services eBilling User Training Presentation ITS eBilling Microsoft Internet Explorer F J lejxi Ele Edit wew Favorites Tools Help amp D D A 2 OllZ amp 4 u 3 Stop Refresh Home Search Favorites History Mail Print Edit Discuss Research Messenger NC Your Service ITS Internet EB 1 Form ITS Home eBilling Home About eBilling neooo a ABA Adm Code Type and Code Value Max 50 Codes All Deptcd All Discd Getting Started antes 01 Department Code Deptcd My eBill lt Q 02 Department Code Deptcd Contact Us e 03 Deparment Code Deptcas PE a 2d paano 04 Department Code Deptcd 7 eBilling Training FAQs 05 Department Code Deptcd A Your EB 1 request was successfully submitted 06 Department Code Deptcd 7 07 Department Code Deptcd 08 Department Code Deptcd 09 Department Code Deptcd z 10 Department Code Deptcd
38. billingUserManual 3I W eBiling User Training Pro o Enter the required information and click the Submit Challenge Answers bar o Continue to enter the required data Page 24 of 85 Office of Information Technology Services Billing User Training Presentation om Zj Welcome Harold W Tharrington Microsoft Internet Explorer Eile Edt view Favorites Tools Help PEE Ta Q P 2 ti X elg amp sE a ae Back Forward Favorites History Discuss Research Address ja https ncid ne aspx x EJ co Links State of North Carolina 4 verify URL North Carolina Identit Management Service NCID 2008 came Harold W Tharrington Tuesday August 12 Welcome to NCID NCID Links pe conde soownre gt Welcome Harold W Tharrington My Account Logout of NCID Tf the following information is not current or you wish to update other account information click the Update User Acct button Otherwise click on a link from the menu Name Harold W Tharrington Email harold tharrington its nc gov State Agencies Business Phone 919 754 6726 To continue to the requested site click on the Continue button TM ur service Br Perit Continue Update User Acct NOTICE This system is the property of the State of North Carolina and is for authorized use only Unauthorized access is a violation of federal and state law All software data transactions and electronic communications are
39. by Group Use Doc2 doc Microsoft Word Bile Edt Yiew Insert Format Tools Table Window Help DBE RBSAIEGRIF 6 4B BS 9 SBGBRERE BAM 10 i Aq Normal TimesNewRoman 12 B Z U E j E pg YA Type a question for help X Adress hetps Jebsing ts state ne usledmny showprivtege PETTEE I si Uks Urke H Rate of Noth Carcina A Verfy URL eBilling Group User Privilege Listing Ss 3 8 16 2008 8 46 20 AM Criteria TS Sorted By Vid 7 T Fut ame LastName Priiege a Eam iue facoyeny Ann Byerly Dept 4107722835023011 919 754 6544 ser fe feannony Angela anthony Peme 4107710010262817 p19961 5184 User Fs lamparker Annene Parker Depts 4107722453 10077 arseenia a s N ASPorter pen Poner epi 4107722835025011 819 981 5269 User rs pinu i 4 J come aan Garett iste 1637 919 901 5130 Neer pS iVMaravansky faci helika Moravansky Dems 4107710010262017 819 850 2630 Jeer m a jawsmith Angie Sman Dept 4107710010262811 819 981 2636 User ms bbroberts Prone Roberts epte 410227701000281 919 981 5460 pse ps bdwithins pme Wilkins Depis 4107710010202811 PEG Usor P ea esparza Beny Espana Deme 4102273070130011 p18 807 7367 se TS jepi E 4107725010000011 Dept 4107725010000014 bifaieni Benjamin Faleni parantan 919 733 3388 ser Fs jept 4107725010000014 Wonnson 7 Hanson jept 4107710010702811 19881 5009 ABA opt 4107710010252811 a jept 410
40. cific page To do this enter the page number within your bill that you want to move to then click the Go to Page button to the immediate right of the window e First page Clicking this button takes you to the first page of your eBill e Page up Clicking this takes you to the page before the current one e Page down Clicking this takes you to the page following the current one e Last page Clicking this button takes you to the last page of your eBill Find Tool The center grouping of icons is the Find tool This allows you to search for a specific string of text in your bill To search for a text string click your mouse in the Find window then type in the string you wish to search for For example if you wish to search your bill for a phone number type the phone number into the window The four buttons to the right of the Find window determine the operation e Find This leftmost button searches for the first occurrence of the string you typed Note that this searches forward from your current point in the bill e Find again If you want to find another occurrence of the string after the one you have just found use this button e Find previous Use this button to search backward up in your bill e Find reset This erases the string to search for Page 40 of 85 Office of Information Technology Services eBilling User Training Presentation Options Menu The O
41. e Inc Copyright Systemware Inc 1997 2008 All rights reserved Use duplication or disclosure restricted by contract with Systemware Inc WARMING This program is protected by copyright law and international treaties Unauthorized use reproduction or distribution ofthis program or any portion ot it may resultin severe civil and criminal penalties and will be prosecuted to the maximum extent possible under law I accept the terms in the license agreement I do not accept the terms in the license agreement lt Back J Mext gt Cancel Figure 27 License agreement Click the Yes button You will be taken to the Choose Destination window which asks where you want to install the Xnet Local Print Extension as in Figure 28 below Page 49 of 85 Office of Information Technology Services Billing User Training Presentation f Xnet Local Print Extension InstallShield Wizard Destination Folder Click Next to install to this Folder or click Change to install to 4 different Folder ER Install Xnet Local Print Extension to C Program Files Systemware XnetPRi Figure 28 Change Destination window Change the destination window by clicking Change as shown in Figure 28 if Xnet Local Print Extension InstallShield Wizard Change Current Destination Folder Browse to the destination Folder Look in m c C 9d s5fc6azeg00ff4cf7f6
42. e ms ITS Agency Gov LT GOV Office TREA TREA Agency SEC SEC Agency Northampton North Hampton zi start IORS aG B inbox Microsoft Outlook E W eBiling User Training Pre 11S eBilling Microsof ol 8 09 4m Select the ABA User List by clicking on the name of your Group in the Group Table The name of the ABA in the selected group will appear in the ABA Group Listing As shown on the next page Page 80 of 85 Office of Information Technology Services eBilling User Training Presentation ge ABA Group Listing A ITS eBilling Microsoft Internet Explorer E laj x Ele Edt view Favorites Tools Help amp 9 0 4 2 2 Olo amp ww 3 Back Forward Stop Refresh Home Search Favorites History Mail Print Edit Discuss Research Messenger ITS Internet WELCOME TO gt _ITS eBilling 5 Use eBilling to securely access your ITS bills via the Web ITS Home eBilling Home About eBilling ABA Adm i Goring Lenten ABA Group Listing My eBill lt Q Contact Us 1 Selectthe person listed who is assigned to your group 2 Contact that person to assist you in getting started with the viewing of your bill Administrator eBilling Training First Name Last Name Email Phone FAQs t John Morgan joyzhao its nc gov 919 871 6480 Ritchie Barnette joy zhao its nc gov 919 981 5179 Gwen Earp joyzhao its nc gov 919 871 6481 North C
43. e of Information Technology Services Billing User Training Presentation Using the EB 1 form You can access the EB 1 form from the Select an eBill page after you have logged in as in Figure 49 below SD ITS epilling Microsoft Internet Explorer Ele Ei Y Factos Tools Help nan NC Your Service ABA Administrator Page EB 1 Form Use to setup new users Display User List List ay Group Criteria ms E GrounsenPrivilagas Report Select Group rs z Go og Distribution Departmen Code Administrator DistibytionMepsement Code Mapping Read Ory eBilling Training FAQs Noh Carolia TS eBiting We Site f2 Bsa TG elmbek E 1TS aang Meros pagg am Figure 49 Accessing the EB 1 Form from the ABA Administrator Page screen Click on the EB 1 Form button on the ABA Administrator s screen You will be taken to a screen like the one in Figure 50 below Page 69 of 85 Office of Information Technology Services Billing User Training Presentation AA ITS eBilling Microsoft Internet Explorer _ 15 xj Ele Edt View Favorites Tools Help ED Q l El EA P Aa B a W Lia Fel 3 ste Links Back Forward Stop Refresh Home Search Favorites History Mail Print Edit Discuss Research Messenger Googie 3 x search gt See gt Le Booknarks gt R Fna EF check E autorit SEO NC Your Service ITS In
44. each step required to access the electronic billing from ITS Office of Information Technology Service via the VV eb Page 4 of 85 User Training WELCOME TO siling User Manya Training Topics A B T zm What eBilling offers About eBilling Getting Started Logging into eBilling D1 NCID Registration D2 Login Failed Message Menu Screen Accessing Messages Selecting an Invoice Navigating an Invoice Downloading Files Printing Your eBilling Invoices Page 5 of 85 G7 a _ITS eBilling Use eBilling to securely access your ITS bills via the Web North Carolina ITS eBilling Web Sie Office of Information Technology Services eBilling User Training Presentation K Emailing your eBilling Invoice L Logging Out M ABA Administrator M1 Managing User Reports M2 Adding Users N Frequently Asked Questions O Contact Us Go to the eBilling home page https ebilling its state nc us Page 6 of 85 Office of information Technology Services A eBilling User Training Presentation What eBilling offers eBilling has arrived for ITS Information Technology Service In response to clients requests ITS is pleased to announce a method in which invoices are distributed to our clients Electronic invoices for all telecommunications and computer services are available via Web access to all customers It is su
45. ed them to access Setting up NCID access for eBilling ITS eBilling is secured by NCID If you do not already have an NCID continue reading this Training Presentation to learn how the NCID is established Once the NCID has been set up you can have a document submitted via the internet notifying ITS of that information Then you can start utilizing the eBilling System SSS rE Ee North Carolina ITS eBilling Web Site Getting Started Log in ID Browsers Support URL About eBilling Home Page o ITS Header o eBilling Menu C00 0 Page 9 of 85 Office of Information Technology Services eBilling User Training Presentation Log in ID eBilling is a secure application Only authorized users can log in using a user ID and password eBilling uses the North Carolina standard NCID for access If you don t have an NCID and if you are a State Employee please contact your Organization s NCID administrator or Security Liaison If you are a customer outside of State Government you can go to the section about Information for Citizens and Business Users to be advised of the necessary steps Browsers supported To access the eBilling web site you must have Microsoft Internet Explorer version 5 5 or later eBilling security requires SSL Secure Sockets Layer Please be certain your browser supports this option and that SSL support is enabled in your browser URL To access the ITS eBilling website enter the following
46. email some or all of your eBill to others who need to see it To do this go to the Options menu and select the Print option You will receive the eBilling Print Request screen that looks like the one in Figure 35 below E ITS eBilling Microsoft Internet Explorer 18 x Ble Edt yew Favortes Teos Help 0 f Back gt amp 2 GP Qsearch Ggravorites media Co B 3 fe S Address https febilling its state nc us xnet BIELNKF htm xnet cgi bin xnet cai sys XPTRe amp cmd BRSeusr siptbb amp RPT sip tbbjtb 1 xc amp v ER BIXN DEPT 8dXx 4107722453401000 ITS eBilling MONTHLY EXP INVOICE 12 03 VERSION 1 DATE 01 14 04 10 48 PAGE 219119 OF 219128 LINE 1 fio oore I hk m EEE eBilling Home Select eBill Logout Print MONTHLY EXP INVOICE 12 03 ils Select a print destination and enter print options Destination PRN LOCAL PRINTER D First page 219119 line g e 219128 line Total pages mooo Banner page name Banner page ID Combine print requests Yes C No Continue Back a fail B ry Internet Figure 35 eBilling Print Request screen Use it to email too The Destination field will have its default setting PRN Local Printer Drop down the Destination menu and select the alternate destination MAIL EMAIL REPORTS NO SEPARATORS as in Figure 36 below Page 56 of 85 Office of Information Technology Services eBillin
47. eople in your organization who should access your bill using eBilling o These are usually the same people you currently send portions of the paper bill to so they can verify it Determine which portion s of your bill they should be authorized to access o For each user identify the Distribution Code s or Department Code s they should be able to access on your bill o Do this by looking at the paper bill you send them and getting the Distribution Code s or Department Code s in the upper left corner Verify that each user has an NCID o If they do not have an NCID please reference to the NCID registrations First Time NCID User tab o If you need assistance please reference the Contact Us tab Verify that each user has internet connectivity to the eBilling web site and has a supported web browser o Make sure the user s PC can access the web site o Make sure the user s browser is o Internet Explorer version 5 5 or newer For each user please complete an EB 1 Form and submit it to ITS The EB 1 Form includes o The user s NCID o The list of Distribution Code s and or Department Code s that user is authorized to access on your bill The EB 1 form can be completed on line It is accessible from the Select an eBill page of the eBilling web site by clicking the ABA Adm button on the eBilling menu then click on the EB 1 Form tab on the ABA Administrator Page Page 68 of 85 Offic
48. g User Training Presentation y ITS eBilling Microsoft Internet Explorer pe 18 x Eile Edit View Favorites Tools Help Back gt G A A seach fjravorites Meda C4 G5 G A Address a https ebiling its state nc us xnet BIELNKF htm xnet cgi bin xnet cgi sys XPTR amp cmd BRS amp usr siptbb amp RPT sip tbb tb1xc8 amp VER 8IXN DEPT amp IXVY 4107722453401000 gt Coo l Links i ITS eBilling MONTHLY EXP INVOICE 12 03 Options Logout eBilling Home Select e Bill VERSION 1 DATE 01 14 04 10 48 PAGE 219119 OF 219128 LINE 1 io ial BE Frint MONTHLY EXP INVOICE 12 03 Select a print destination and enter print options Destination PRN LOCAL PRINTER PRN LOCAL PRINTER First page hess ie a iy sto sto gi No continue Back B Internet amp Figure 36 Selecting email as the destination Before you continue please note the following o The First page and Last page fields are automatically set to the first and last pages of your bill If you want to email a subset of your bill enter the first page you wish to email and the last page o Click the Continue button o You will be taken to the Options for Mail screen as in Figure 37 below Page 57 of 85 Office of information Technology Services eBillin g User Training Presentation SPITS etidieng Microsoft Internet bplorer
49. ge 17 of 85 Office of Information Technology Services e Billing User Training Presentation NCID Registration m 1TSebillingU Z self Registration Microsoft Internet Explorer er cioe Rese hee is Aelia Sie Ed UE File gdt View Favorites Tools Help yon aa eS SH G7O 7h 2 op Ce Back Forward Stop Refresh Home Search Favorites History Mail Discuss Research Messenger Address https ncid nc govjlogin accountTypeSelection htm Links 4 State of North Carolina 2 Verify URL betet place North Carolina Identity Management Service NCID Registration The following text would be used to define each user type C State Government Employee a person currently employed or assigned to work for an agency within the State of North Carolina government Local Government Employee a person currently employed or assigned to work for a North Carolina county or municipality Business a person requesting access to the state of North Carolina services on the behalf of a business Individual a person requesting access to the State of North Carolina services as an individual or citizen Continue Cancel CE BO trusted sites istart S 5 P A _ O inbox microsoft outlook _ E self Registration Mi Z 1TSebilingUserManual 3f W eBiling User Training Pro azam Select User type o Business All Users outside of the State Agencies who are registering a
50. ill 1 Telephone Invoice December 2003 Detail Distribution 1237 GO i Telephone Invoice December 2003 Summary Distribution 1237 GO 3 Telephone Invoice January 2004 Detail Distribution 0021 GO 4 Telephone Invoice January 2004 Summary Distribution 1237 GO 5 Telephone Invoice November 2003 Detail Distribution 0021 GO 6 Telephone Invoice November 2003 Summary Distribution 0021 GO Download eBill Printer Driver for Windows Format ZIP Size 1 1MB Instructions You only need to download and install this driver on your PC once North Carolina ITS eBilling Web Site a LO By a intenet Figure 6 Select an eBill screen Notice that o Clicking on the Logout button will log you out of eBilling Please see the section on Logging Out o Clicking on the My eBill button will return you to this screen o Clicking on the eBilling Administrator button will carry you to the Adm functions o The screen includes confirmation of your User ID In Figure 6 above the User ID indicates the User is SLWise Page 29 of 85 Office of Information Technology Services eBilling User Training Presentation After that the screen is divided into two areas o Messages These are notices sent to you by ITS If you have any unread messages you should read them before going on to your eBill Please see the section on Messages rr o 6 eBilling File This is a menu of eBills that you can access
51. ing Started Code Type and Code Value Max 50 Codes My eBill lt Q Existing Code Types and Values Contact Us I 01 Distribution Code Disca 0883 Administrator T 02 Distribution Code Discd 0884 eBiilting Training I 03 Distribution Code Disca 1458 FAQs Send EB 1 Form North Carolina ITS eBilling Web Site E Bistart S _ 0 inbox microsoft Outlook _ E 1Ts eBilling Microsof 1 Documents Microsoft 18 1 43 PM Figure 57 At this time the Delete Item form will appear showing all the pre assigned code values to the specific NCID code You can delete any one of the codes that are listed by clicking in the block on the left of the line number Once the deletes are entered click the Send EB 1 Form bar to notify us of the change request Page 76 of 85 Office of Information Technology Services e Billing User Training Presentation D Delete User Once you click on Delete User Items Figure 54 will appear Enter the NCID ID code and click on Lookup User and Figure 58 will appear AA ITS eBilling Microsoft Internet Explorer E 18 xj Bile Edit View Favorites Tools Help j a 9 09 4 A 0 2 X a amp o Mo s i a Back Forward Stop Refresh Home Search Favorites History Mail Print Edit Discuss Research Messenger Google 8 search D gt Gee S Bir R Bookmarke A Fna P check YE autor Tae NC Your Se
52. ist of electronic invoices you are authorized to access A ITS eBilling Microsoft Internet Explorer 18 xj Eile Edit Yiew Favorites Tools Help r 5 en pi gt z x B A Se k3 a wiy rel 3 site hte Back Forward Stop Refresh Home Search Favorites History Mail Print Edit Discuss Research Messenger G zjot D S wy Bookmarks f 12 blocked WP Check Autolink TH Autoril ab Sendtos A Q Settingsv NC Your Service ITS Internet Select An eBill eBilling Home User ID hwtharrington eBilling User Manual About eBilling SARANDA Message anes Subject Updated Read pind 1 Notice to all Account Billing Administrators ABA Dec 42008 9 38AM My eBill lt Q Contact Us eBilling File Administrator File Description Code Type Code Value eni Expanded ia ae 16 ITS Invoice Detail Sept 2008 Distribution 0885 go eBilling Training il Distribution 0886 GO Fi e FAQs Distribution 7544 GO 2 ITS Invoice Summary Sept 2008 3 _ ITS Invoice Detail Dec 2007 4 ITS Invoice Summary Nov 2007 _ ITS Invoice Detail Nov 2007 Collapsed Ss Format ZIP Size 6 5 MB Updated 10 03 2008 Instructions You only need to download and install this driver on your PC once Download eBill Printer Driver for Windo Files North Carolina I
53. its state nc us admin ShowUsers asp eadetype aie el My eBill lt Q Contact Us Users Who Have Access To Distribution Code 1012 rs Group IAMS 1D Permission P Admina Ts cabunn ABA ITs cclively User North Carolina ITS eBilling Web Site ITS edkaminski ABA ITs HWTharrington Administrator TS jesmith User ITS jghubbard User ITS JLWalls ABA TS LBSeaver User ITS SGStoneman User FET eT EO PREE P EA f2 fEl dene OT A O Trusted stes start Isane O calendar mir i eBiling User Tr W Display byDist W Display by Dept TIS Biling Mic https ebillin E My Documents J 10 09am Figure 48 By clicking on any specific Distribution Code the User assignments for that Distribution Code will appear Page 67 of 85 Office of Information Technology Services eBilling User Training Presentation Adding users ABA responsibility It is often desirable to allow more than one person in the Organization to access the eBill on line o If you are a designated Billing Administrator ABA you can grant others access to your eBill or to select portions of it You will do this by using the eBilling EB 1 form which is accessible on the eBilling web site and is described below o If you are not a designated ABA you will not be able to grant others access to eBilling Please see your ABA Administrator to assist you To set up additional users please follow these steps l Identify the p
54. k the file name and then click the Open button You will return to the Run window with the name of the file filled in as in Figure 25 below Type the name of 4 program Folder document or Internet resource and Windows will open it For you Open C Temp xnetpr 1 1 13 dev 20080613 win32 exe Figure 25 The Run window with the filename filled in Click the OK button This will cause the program to run The program will extract some files to install and then it will begin to execute the Xnet Local Print Extension program as in Figure 26 below Page 48 of 85 Office of Information Technology Services Billing User Training Presentation i Xnet Local Print Extension InstallShield Wizard Welcome to the InstallShield Wizard for Xnet Local Print Extension The InstallShield R Wizard will install xnet Local Print Extension 1 1 13 on your computer To continue click Next WARNING This program is protected by copyright law and international treaties Next gt Cancel Figure 26 Xnet Local Print Extension program startup screen Click the Next button You will be taken to a new window that asks if you agree with the terms of the Licensing Agreement as in Figure 27 below i Xnet Local Print Extension InstallShield Wizard License Agreement 4N Please read the Following license agreement carefully systemware Licensed Materials Property of Systemwar
55. logy Services eBilling User Training Presentation Managing User Reports Display a User Report by Group i Display by group Doci doc Microsoft Word e File Edit view Insert Format Tools Table Window Help Type a question for help X OSA RBAER YS 4BBI 9 C BARBeO AT wo aired B Ad Normal gt TimesNewRoman 12 B Z U 3222 I User Listing Se f o Fain roams GrouplO fee E Sorted By papaa a eBilling Home laetyerty han Brey hens hg luser s a jaeanthony hasera fantony pocela mH if n 1i M i m Getting Started jamparker Annette parker pnn wee AsPorter fAstony pa Administrator AvGarett paa Parrett pongan a Avmoravansiy fnazneia Moravansky han awsmen poore min fanan g roberts rent Roberts is bewinins ference Manin bespara per Espana i pifaichi enamn Faneri 1 3 Buonnson Ben pohnson f foree ia pees zoma gt Page 1 Sec 1 aft at 1 Int Colt REC TRK ExT OR OO start 690880 E calendar Microsoft Out 22 eBiling User Training Pro Display by group Doc 175 eBiling Microsoft In My Documents IS 9 21 AM Figure 44 This report was generated by entering a specific group code and clicking GO at the User Report by Group select Page 63 of 85 Office of Information Technology Services Billing User Training Presentation Display a Report by Group User and Privileges Display
56. noa o Ee E C E a S eai 2 BES lit A i ee Address E https neid nc gov login lagout htred gt Elo Links gt Google G sor OS Be Ty Bookmarks P Check Avioli Auton gt ane North Carolina Identity Tipna Service NCID Thank You Thank You you have successfully been logged out of the NCID Systeml For secunty reasons please close your browser Help Contact Us Privacy Policy Disclaimer Copyright State of North Carolina vi A CE TT 8O trtemet 7 Click the exit button to close the system Page 28 of 85 Office of Information Technology Services Billing User Training Presentation Menu screen Select an eBill Once you log in successfully you will receive the Select an eBill screen like the one in Figure 6 below E ITS eBilling Microsoft Internet Explorer E Ele Edit view Favorites Tools Help Bak gt BD A Gsearch Favorites media lt 3 B5 amp E Address amp https febilling its state nc us selectbill asp NC Your Service ITS Internet Select An eBill ITS Home eBilling Home About eBilling User ID SLWise Getting Started Wiessaue ei atid Subject Updated Read My eBill lt Q 1 Welcome to ITS e Billing Feb 92004 1 10PM 8 Contact Us T Administrator eBilling File File Description Code Type Code Value eB
57. ook _ 17SebilingLserManual a Uf eBiling User Training Pro COREid Lost Password o 10 47 AM Enter the Password information as requested o Click the save button Page 26 of 85 Office of Information Technology Services Billing User Training Presentation My Account View Account Information Loggec Select Application x HcID Ss ae oaeen n a a a Search Full Name That Contains G AlE 10 aF Password Info Contact Info Account Info l My Profile Job Title Analyst Full Name John K Doe User ID Personal Title First Name Middle Initial Last Name Suffix John KDoe Full Name John K Doe Preferred Name John Date of Birth 01 01 1957 User Type State Employee This is the screen where you can change your NCID profile The tab bar Contact Info will allow you to change your business address email address telephone number and other data that is shown on the screen The tabs at the top of the page will allow you to view and change the information if needed Personal Info Password info Contact Info and Account Info Click modify make changes and then click save This will complete the change process Page 27 of 85 Office of Information Technology Services eBilling User Training Presentation Logout of NCID A NCID Logout Microsoft Internet Explorer Fie Edt View Favorites Tools Help Q O ix 2 D sewn Ferns OS M JS eS
58. ord e Please select questions that have only one short clear answer and can be remembered easily Challenge Question 1 Challenge Answer 1 Whatwasthe Name ofyourFistPe ti i Challenge Question 2 Challenge Answer 2 Whatis your Matemal Grandmother s Maiden name z OoOo o o Challenge Question 3 Challenge Answer 3 in what City did you meetyour Spouse orSignificentather Challenge Question 4 Challenge Answer 4 Whatis the Middle Name ofyour Youngest Child i y Challenge Question 5 Challenge Answer 5 Whatis your Oldest Sibling s Middle name z DO O o lt lt Prev Personal Info Next Review Collected Data gt gt Cancel Privacy Policy Disclaimer Contact Us x rf BO trusted sites start BRS G_ Ojinbox wierosoft Outlook E corea User Manager IT5e8ilingUserManual 3 W eBiling User Training Pro osam o User should complete the information as specified o Click the Next Review Collected Data button to continue Page 21 of 85 Office of Information Technology Services eBilling User Training Presentation Login Failed Message If your login fails for some reason you will see the screen in Figure 5 below Login Failed Invalid UserID and or Password Please try again For assistance please call the Customer Support Center at 800 722 3946 or 919 754 6000 Please enter your Login User ID and Password If you are a new user to the State of North Carolina please select
59. out eBilling Distribution Code fici2 Bal EB 1 Form Getting Started Show Dept Code gt gt My eBill lt Q 2 Enter A Department Code To Find The Distribution Code Contact Us Administrator Department Code Show Dist Code gt gt North Carolina ITS eBilling Web Site a E CEET B 0 trusted stes start B 5 TGQ 3 calendar Microsoft outl eBiling User Training Pro E 1r5 eBilling Microsof L My Documents JQ 990m Figure 46 o Select distribution code to be displayed by entering the code and clicking the Show Dept Code button o Select Department code to be displayed by entering the code and clicking the Show Dist Code button Page 65 of 85 Office of Information Technology Services Billing User Training Presentation Show Distribution Department Code Relationship EE Display byDist Dept relationship Doc3 doc Microsoft Word Type a question for help X ple Edt Yiew Insert Format Tools Table Window Help eA EA EE T E E E E E 0 O inf L N A esk fry Sop Refresh Home seach x I giess E https f feblir Rs state nc usjadmnjgo _Sscdeptcode asp Unks 48 State of North Carolina verfy URL q Distribution Department Code ITS Home Distribution Code 1012 Go Back About oBiiting a 3 EB 1 Form aT ri Getting Started fe i My oi E Contact Us LE Adminis
60. proval Check your last monthly billing report for valid codes Z ITS eBilling Microsoft Internet Explorer E la xj Ele Edt view Favorites Tools Help a gt Q 7 x B EA Se ka Sa wj gt 3 Address Links Back Forward Stop Refresh Home Search Favorites History Mail Print Edit Discuss Research Messenger Gougie 3 x search gt d gt Le eookmaris rind FF check E autori amp signin NC Your Service ITS Internet EB 1 Form ITS Home eBilling Home 2 About eBilling NCID ID i ABA Adm Group AN Users Al Uses OOO y Getting Started User Tyne User My eBill lt Q Action Add New User Contact Us sas Add New User Add User Items Edit User Items Delete User Items Delete User Administrator Code Type and Code Value Max 50 Codes eBilling Training All Deptcd All Discd All CSDept FAQs 01 Department Code Deptcd x Se ii 02 Department Code Deptcd 03 Department Code Deptcd a 04 Department Code Deptcd gt 05 Department Code Deptcd B _ 06 Department Code Deptcd z 07 Department Code Deptcd g 08 Department Code Deptcd 09 Department Code Deptcas 10 Department Code Deptcd z Required Field Send EB 1 Form North Carolina ITS eBilling We
61. ptions Menu shown in Figure 15 allows you to Download download all or a portion of your eBill to your local PC so you can work with the data when you are not connected to ITS eBilling Print print all or a portion of your eBill on your local printer Email email all or a portion of your bill to an individual or group of individuals The email option is accessed via the Print menu item These functions will be discussed separately below Page 41 of 85 Office of Information Technology Services Billing User Training Presentation Downloading You can download your bill or part of it into a text file on your PC Do this by selecting Download from the Options Menu EIE File Edit view Favorites Tools Help e Bak gt OD at Qsearch Favorites Meda lt 4 B amp E Address z Eco Links a7 I 7 Ss eBilling eBilling Home Select e Bill Logout MONTHLY EXP INVOICE 12 03 VERSION 1 DATE O1A 44 1048 PAGE 119119 OFI19126 LINE 1 faa Options alaja lale CS 711 Telecommunications Management System Run date 01 13 2004 SL0705 Monthly Expense Page 219 119 I 1012 Department 4107722453401000 ITS BUS SVCS ADMIN T LEWIS Period ending DEC 31 2003 Invoice 7031219616 Ltn eseeaiereteeeeeerreteeteeereteartaeteeeseteeeeteetnerereatataretatenetataatanetateenatanatataneetatataneratamatatatateatanatetetanemetataratatetatatatatatatatetatattatetataetatat
62. re to be beneficial to you in providing your invoice needs And you can easily get the information to others in your organization that needs it in whole or in part There are many attributes we know you will like Here is a summary of available features that will help you with your invoice every month o Early invoices you have instant access to the ITS invoice via the Web just as they are created o Personal electronic copies can be placed on your computer as needed o Paper copies can be eliminated or you can print the paper copy section you need o You can search for anything code item word etc o Managers can assign other persons to electronically see just their own department codes no more separation of invoices for other groups o You can still have the same bill format you have become accustomed to seeing without having to learn a new format to navigate o Easy to learn and training will be provided to all as needed o Customers can save in distribution costs including elimination of ITS printing costs ITS is sure you will find other attributes with your use of this invoice product Please share this information with others that have a need to know about this new offering We will be in contact with those normally receiving the invoice to provide more information about who should have access If you have any questions about ITS eBilling please contact ITS Business Services at 1 800 933 4787 and follow the prompts P
63. rs to frequently asked questions Page 12 of 85 Office of Information Technology Services Billing User Training Presentation Logging into eBilling To log into eBilling click on the menu selection Log in to eBilling the menu item highlighted in Figure 2 AAITS eBilling Microsoft Internet Explorer 15 xi Elle Edit View Favorites Tools Help ay 9 09 B a l2 amp 2 gt a B es Back Forward Stop Refresh Home Search Favorites History Mail Print Edit Discuss Research Messenger eBilling Home ITS Internet WELCOME TO _ITS eBilling Use eBilling to securely access TS bills via the Web ITS Home eBilling Home About eBilling Getting Started Login to eBilling Contact Us eBWing User Manua B eBilling Training FAQs North Carolina ITS eBilling Web Site Astar B o GQ O inbox microsoft Outlook _ L My Documents 22 esilling User Training Pre E 11s eBilling Microsof OIE 7 29 am Figure 2 The Log in to eBilling menu link You will be taken to the Login screen shown in Figure 3 eBilling login Screen NCID eBilling login screen Page 13 of 85 Office of Information Technology Services eBilling User Training Presentation A NCID Login Page Microsoft Internet Explorer File Edit View Favorites Tools Help Q sax amp a O JO search J Favorites E A jw ree 3 Address https ncid nc govfloginjlogin htmI
64. rvice ITS Internet EB 1 Form ITS Home 2 eBilling Home About eBilling NCID ID harold ABA Adm Action Delete User Getting Started Other Actions Add New User Add User Items Edit User Items Delete User Items Delete User My eBill lt Q Send EB 1 Form Contact Us Administrator eBilling Training FAQs North Carolina ITS eBilling Web Site i Astar S O FG _ jinbox Microsoft outlook E ITs eBilling Microsof H Documente Microsoft IQ 145mm Figure 58 Once the delete has been selected click the Send EB 1 Form bar to notify us of the delete request This process will remove the NCID code from the group selection Page 77 of 85 Office of Information Technology Services eBilling User Training Presentation J ESTES Oe eRe E 9 09 85 OLR OSS 4 Da s mop Refresh Home Search Favortes History Mal Prk Ear Discuss Research Messenger WELCOME TO _ITS eBilling ITS Home eBilling Home P Use eBilling to securely access your ITS bills via the Web ABA Adm Getting Started My eBul Contact Us Administrator eBilling Training FAQs North Carolina ITS eBilling Web Sie Frequently Asked Questions 1 How do I get access to view my bill electronically 2 How do I resolve problems printing my ITS bill 3 How can I receive an ITS bill invoice electronically 4 How can I find my da
65. rvices eBilling User Training Presentation AAITS eBilling Microsoft Internet Explorer _ 15 xj File Edit View Favorites Tools Help l a 7 O O x Bl H P K Cl Ne Ce LJ rel 3 ice Links Back Forward Stop Refresh Home Search Favorites History Mail Print Edit Discuss Research Messenger l Googie 3v search B cb s S 2 Bookmarks 7 Q Find 8 check AutoFill amp Signin NC Your Service ITS Internet EB 1 Form ITS Home F e2 eBilling Home About eBilling ncini ABA Adm Group Al Users AlUses lt gt O Getting Started User Type User z My eBill lt Q Action Add New User Contact Us seis Add New User Add User Items Edit User Items Delete User Items Delete User Administrator Code Type and Code Value Max 50 Codes eBilling Training All Depted All Discd All CSDept FAQs 1 Department Code Depteds 02 Deperiment Code Depteds 03 Department Code Deptcds 04 Department Code Depteds 0s Deparment Code Depteds 06 Deparment Code Deptcds z 07 Department Code Deptcd x 08 Department Code Deptcd gt 09 Department Code Deptcd z 10 Department Code Deptcd gt 5 Required Field Send EB 1 Form North Carolina ITS eBilling Web Site a start
66. s a first time user MUST select the Business group Registration Business Page 18 of 85 Office of Information Technology Services eBilling User Training Presentation Z COREid User Manager Microsoft Internet Explorer File Edit view Favorites Tools Help 9 0 8 AGA amp Forward Stop Search Favorites History Q 2 m K 8 Mail Print Edit Discuss Research Messenger a etter place North Carolina Identity Management Service NCID Registration Business Denotes Required Fields User Type and Country Selection User TypeBusiness Country United States gt Next Personal Info gt gt Cancel Privacy Policy Disclaimer Contact Us i E Done CE AO Trusted sites start B ABS G_ O inbox Microsoft outlook coreia User Manager ITSeBilingUserManual 3 W eBiling User Training Pro osam Continue by clicking the Next Personal Info button Page 19 of 85 Office of Information Technology Services eBilling User Training Presentation File Edit Yiew Favorites Tools Help 0 0 He G Pe O82 amp m JE Back Forward Home Search Favorites History Mail Print Edt Discuss Research Messenger a better bla Cen North Carolina Identity Management Service NCID Registration Business Denotes Required Fields Personal Information Prefix First Name Middle Initial Last Name Suffix None 7 C None eM
67. s ag aa 1 Notice to all Account Billing Administrators ABA Dec 42008 9 38AM My eBill Contact Us eBilling File ZE File Description Gy ts Invoice Detail Sept 2008 Administrator Close Window eBilling Training FAQs Post Date 12 4 2008 9 38 59 AM Subject Notice to all Account Billing Administrators ABA 2 ITS Invoice Summary Sept 2008 34 ITS Invoice Detail Dec 2007 4 Ts Invoice Summary Nov 2007 mA ITS Invoice Detail Nov 2007 Download eBill Printer Drive ows Form instructior You only need to download and instal Message The eBilling system has been modified and will be placed in production Monday 12 8 08 There are several changes that were made that you will need to review before you start using the system eBilling Administrator Close Window North Carolina ITS eBilling Web Site z start ISOIN 5 Inbox Microsoft Outlook _ W Notice to all Account Bill 175 eBiling Microsoft n ITS eBilling Microsof O 9 44am Figure 7 eBilling message window When you have read the message click the Close Window button to close the window and return to the eBilling Select an eBill screen Page 31 of 85 Office of Information Technology Services Billing User Training Presentation Selecting an invoice The eBilling File table contains a l
68. se single quote and space Security Questions When you first set up your NCID account you will be asked to respond to a series of questions that will be used to help you reset your password should you forget what it is You should protect your answers to these questions in the same way you protect your password You need to remember the answers to your secret questions Anytime you would like to reset the questions and answers you can do so by logging into NCID Choose my account choose password info choose modify pick different questions remember the answers then save If your favorite color changes from time to time it might be a good idea not to use that secret question Likewise for other questions for which the answers may change Log off In order to prevent someone from gaining access to your state information it s a good idea to log off the system after you have completed your business For additional protection access to NCID will be denied or locked after three unsuccessful login attempts After the five unsuccessful login attempts contact the help desk at the numbers below to have your account unlocked Policy To review the NCID Service Policy click here Other Policies NCID use is subject to a privacy policy To review that policy click here Help If you have any questions about your NCID account you can e mail its incidents ncmail net or call 919 754 6000 Raleigh or 1 800 722 3946 TOLL FREE Pa
69. show the December 2003 Detail invoice available for three different Department Codes o 4107722453146000 o 4107722453401000 o 4107722453410000 Page 34 of 85 Office of Information Technology Services aBilling User Training Presentation Be Ede gew Favorites Took Hep a Back gt O A P Qsearch Gyravorites meda B S fa a Address https febilling its state nc us selectbill asp Eao Links Le NC Your Service ITS Internet N Select An eBill ITS Home eBilling Home About eBilling User ID SLWise Message Aaah sear Subject Updated Read My eBill lt Q 1 Welcome to ITS e Billinal Mar 1 2004 1 44PM Contact Us Administrator eBilling File File Description Code Type Code Value eBill 1 Telephone Invoice December 2003 Detail Departrent 4107722453146000 GO Department 4107722453401 mo Department 4107722453410000 GO 2 Telephone Invoice December 2003 Summary Department 4107722453401000 GO 3 Telephone Invoice January 2004 Detail Department 4107722453401000 GO 4 Telephone Invoice January 2004 Summary Department 4107722453401000 Go 5 Telephone Invoice November 2003 Detail Department 4107722453401000 GO ia Telephone Invoice November 2003 Summary Department 4107722453401000 GO Download eBill Printer Driver for Windows Format ZIP Size 1 1MB In
70. sof 27 Microsoft Word BP opm Figure 55 Page 74 of 85 Office of Information Technology Services Billing User Training Presentation At this time you can add new code values to the blank column on the right Be sure to select the correct description code in the column on the left Then click Send EB 1 Form C Edit User Items Once you click on Edit User Items Figure 54 will appear Enter the NCID ID code and click on Lookup User and Figure 56 will appear AA ITS eBilling Microsoft Internet Explorer 7 18 xj File Edit View Favorites Tools Help 5 5 i 9 90 l a wo K b te a Lag a 38 Address Links Back Forward Stop Refresh Home Search Favorites History Mail Print Edit Discuss Research Messenger Google 3 x search o P S E gt e Bookmarks R Find P check YE Autorit amp Qsignin NC Your Service ITS Internet EB 1 Form ITS Home eBilling Home 2 eee an ste All Users ABA aoe Action Edit User Items Getting Started Other Actions Add New User Add User Items Edit User Items Delete User Items Delete User My eBill lt Q Code Type and Code Value Max 50 Codes Contact Us Existing Code Types and Values Administrator 01 Distribution Code Discd 0883 eBilling Training 02 Distribution Code Discd 0884 FAQs 03 Distribution Code Discd
71. sp v Go Links aa NC Your Service ITS Internet Select An eBill eBilling Home User ID SLWise About eBilling Message Aenea inert Subject Updated Read My eBill 9 1 Welcome to ITS e Billinal Mar 1 2004 1 44PM Contact Us Administrator eBilling File File Description Code Type Code Value eBill 1 Telephone Invoice December 2003 Detail Department 4107722453401000 GO 2 Telephone Invoice December 2003 Summary Departnent 4107722453401000 Go 3 Telephone Invoice January 2004 Detail Department 4107722453401000 co 4 Telephone Invoice January 2004 Summary Department 4107722453401000 Go iG Telephone Invoice November 2003 Detail Department 4107722453401000 co 6 Telephone Invoice November 2003 Summary Department 4107722453401000 Go Download eBill Printer Driver for Windows Format ZIP Size 1 1MB Instructions You only need to download and install this driver on your PC once North Carolina ITS eBilling Web Site f E Done E A a tnternet Figure 9 Electronic invoices available by Department Code Multiple codes per invoice Some users are authorized to access electronic invoices for more than one Distribution Code or Department Code In this case the Select an eBill screen lists the invoice once and lists each of the codes the user may access after it Figure 10 below
72. staatataaete Expense Summary Type of Expense Amount Local Service eeeeeseeeee 107 90 Inst Svc Maint 00 Voice Misc 8 05 W N ssssessesoescssosssscsesse 00 SNA esssesecssssosesescssesees 00 Point to Point Data Chgs 00 DLGIRUS DECE eaoaai 00 Long Distance 1 14 Virtual Service 00 1 800 Service Chara 00 Calling Cards T 00 Cellular Charges essseeee 00 NCIH ace eee cee nee aneeneee 00 Misc PassThru cc cvswcsccecnse 00 ERATE ccc escesscesecesecnnsens 00 TOtAL cece ecencnnnencncnee 117 09 fan Sean R RR SSS aS e RR eee Seems ten ieee tetera st cet cam mm no er d en Sm en wo oe Please send a copy of this cover sheet Include invoice number on a check payable to Information Technology Services State Telecommunication Services l IT 8 fe internet Figure 15 The eBilling Options Menu When you select Download you will receive a window like the one in Figure 16 File Download S x Some files can harm your computer If the file information below looks suspicious or you do not fully trust the source do not open or save this file File name xnet File type From ebilling its state nc us Would you like to open the file or save it to your computer Open Cancel More Info V Always ask before opening this type of file Figure 16 The Download window Click the Save button You will receive a window like the
73. stribution Code Department Code or Line Number on the Select an eBill invoice 1 Check to see if changes were made to any code assignment as listed above 2 Search for item check the entry and be sure that you keyed the search key as it appears on the report 3 Check to see if you can find the item that you are searching for in the Summary Report 4 Make sure that you are at the beginning of the report before you start searching FAQs 5 What can I do to access eBilling I don t have a CONTINUE button 1 Check to determine if your NCID has been approved to view eBilling 2 Check the URL you used make sure that it is https ebilling its state nc us Page 82 of 85 Office of information Technology Services eBilling User Training Presentation 3 Check with your ABA Billing Administrator to determine course of action 4 Verify your NCID code that you are using with your ABA to determine that you are using the correct one FAQs 6 How can I stop getting monthly e mail about eBilling 1 Contact your ABA Billing Administrator and ask that you be removed from the NCID eBilling group FAQs 7 How can I add an individual to the eBilling email group 2 Contact your ABA Billing Administrator and ask that you be set up to receive email FAQs 8 What should I do to receive eBilling notification that the ITS monthly billing is ready to be viewed 3 Are you registered to access eBilling No
74. structions You only need to download and install this driver on your PC once North Carolina ITS eBilling Web Site a E internet Figure 10 An electronic invoice available by more than one Department Code Accessing an invoice Once you identify the invoice you want to access just click GO to the right of the code you want to access Page 35 of 85 Office of Information Technology Services Billing User Training Presentation Navigating an invoice e ITS eBilling Microsoft Internet Explorer a iol x File Edit View Favorites Tools Help El Bak gt At Qsearch Favorites Media 3 By amp E Address a Pao Links ITS _ eBilling eBilling Home Select e Bill Logout MONTHLY EXP INVOICE 12 03 VERSION 1 DATE 01 14 04 10 48 PAGE 219119 OF 219126 LINE 1 N01 Options OAAR mee Il Report No TCSs 711 Telecommunications Management Program TSLO 7OS Monthly Expense Discd I 1012 Department 4107722453401000 ITS BUS SVCS ADMIN T LEW Invoice T031219616 Expense Summary Type of Expense Local Service Inst Svc Maint Voice Misc Figure 11 Accessing your eBill Changing the View Once you click GO on the Select an eBill screen you will be taken to a screen similar to the one in Figure 11 above Note that this is an exact image of the bill that used to be delivered in paper format In some cases you may be unable to see the entire
75. subject to monitoring ff B O Trusted sites Bistart BO GG a O mbox Microsoft outlook _ T 11SesilingLserManual 3f W ebiling User Training Pro welcome Harold w Th Welcome to NCID o Change Password My Account View Account Information Logout of NCID Continue This will carry you to the eBilling menu screen Update User Acct 000 0 Each tab above will carry you to a specific function within this Welcome to NCID screen Page 25 of 85 Office of Information Technology Services Billing User Training Presentation Change Password Bie Edt Y Fie Edt view Favorites Tools Help LIS ma e e Oa a Ole S Le amp gt 44 Normal Back Forward Stop Refresh Home Search Favorites History Mail Print Edit Discuss Research Messenger E https ncid nc gov identity oblix apps lost_pwd_mgmt bin lost_pwd_mamt cgi program redirectforchangepwd amp login HW Tharrington Links J State of North Carolina 2 Verify URL a wette y blar North Carolina Identity Management Service NCID Change Password wp Your password has either expired or you have selected to change your password Please change your password to continue Password Help Old Password Enter new password Retype password save pan Privacy Policy Disclaimer Contact Us Sm PODEN Page 21 Sec 1 21 21 At 2 3 In Coll REC TRK EXT OVR x istart S 5 P G O inbox microsoft Outl
76. t pages of your bill o If you want to print a subset of your bill enter the first page and the last page you wish to print o Click the Continue button Page 53 of 85 Office of Information Technology Services eBilling User Training Presentation E ITS eBilling Microsoft Internet Explorer F P3 iol x File Edit Yiew Favorites Tools Help Ea Back gt G A Gt search Favorites media lt 4 5y Sh Wi Address z Go Links 2 ITS h eBilling eBilling Home Select eBill Logout MONTHLY EXP INVOICE 1203 VERON 1 DATES1AHAt 1048 PAGE 219119 0F219113 LINE I m Do _ T E _ ee Print MONTHLY EXP INVOICE 12 03 Select a print destination and enter print options Destination PRN LOCAL PRINTER First page aa line e e pisa imej Banner page name i Banner page ID Combine print requests Yes C No Continue gack ES a internet Z Figure 33 The Print request screen Once you click the Continue button you will receive the familiar Windows Print dialog At this point select the printer you want to use and any other print options Page 54 of 85 eBilling User Training Presentation Figure 34 The Windows Print dialog Page 55 of 85 Office of Information Technology Services eBilling User Training Presentation Emailing your eBill You can
77. ta i e Dist Code Dept Code or Line Number on the Select an eBill Invoice screen 5 What can I do to access eBilling I don t have a Continue button 6 How can I stop getting monthly email about eBilling 7 How can I add an individual to the eBilling email group 8 What should I do to receive eBilling notification that the ITS monthly billing is ready to be viewed 9 What can be done to confirm unknown or missing charges on my ITS billing 10 Do you have other questions that haven t been address in this section Click on a question button to see the full question and answer Page 78 of 85 Office of Information Technology Services Billing User Training Presentation How do I get access to view my bill electronically A ITS eBilling Microsoft Internet Explorer Ele Edt View Favorites Tools Help 9 0 A amp Stop Refresh Back Forward o elg a ma oes Home Search Favorites History Mail Print Edit Discuss Research Messenger ITS Internet WELCOME TO _ITS eBilling Use eBilling to securely access About eBilli a e e your ITS bills via the Web ABA Adm Getting Started How do get access to view my bill electronically My eBill lt Q Contact Us Are you a State Agency user Yes No Go Administrator ITS Home eBilling Home eBilling Training FAQs North Carolina ITS eBilling Web Site fd start B RG Z O inbox microsoft
78. tation Download complete FAE S Download Complete Saved WIhM SBWETPR zip From ebilling its stabe nc us CCCCECCEEECEOEIIIETeeeeeireisrststetsteeeitesteesseseee Downloaded 6 47 MB in Z sec Download Eo Ci Temp vIh SMETPR zip Transfer rate 3 25 MBssSec C Close this dialog bos when download completes Figure 22 Download Complete dialog for the zipped eBill Printer Driver After you have saved the file you must run a zip unzip utility program After the file is unzipped you must run WIN XNETPR exe to install the printer driver To do this click on the Start button in the lower left of your screen then select the Run menu You will get a window that looks like the one in Figure 23 below LS 8 8 t Type the name of a program Folder document or gt Internet resource and Windows will open it For you Open M Cancel Browse Figure 23 The Run window When you get this window click the Browse button You will get a window like the one in Figure 24 below Page 47 of 85 Office of Information Technology Services eBilling User Training Presentation Look in oS Temp EF GA fa A xnetpr 1 1 13 dev 20080613 win32 exe p My Recent Documents amp File name xnetpr 1 1 13 dev 2008061 3 win32 exe My Network Files of type Programs Z Cancel Figure 24 Select the file you downloaded and unzipped 3 Browse for the file you downloaded then clic
79. ternet EB 1 Form eBilling Home 2 About eBilling NCID ID ABA Adm Group All Users All Users ba Getting Started User Type User z My eBill lt Q Action Add New User Contact Us seis Add New User Add User Items Edit User Items Delete User Items Delete User Administrator Code Type and Code Value Max 50 Codes eBilling Training All Depteds All Discd All CSDept FAQs 01 Department Code Deptcd 02 Department Code Deptcd z 03 Department Code Deptcd 04 Department Code Deptcd z 05 Department Code Deptcd gt 06 Department Code Depteds 07 Department Code Deptcd z 08 Department Code Deptcd a mall 09 Department Code Deptcd a 10 Department Code Deptcd Required Field Send EB 1 Form North Carolina ITS eBilling Web Site a start 5 0 D O a S nbox Microsoft Outlook _ E 1s esilling Microsof I 210m Figure 50 Blank EB 1 Form Use this to allow access for additional users Type the user s NCID into the NCID box at the top as in Figure 51 below In this example the user s NCID was IMNewuser This code will be checked to verify that the code exist in the NCID file if an error screen appears check to determine if the code has been established or keyed incorrectly Page 70 of 85 Office of Information Technology Se
80. trator p Ho pt 5E a z CONT S Oedses AE a i j s B DAWG cedo Bjesana ser 2 deck by o B ect by 2 venio brot E setana Byhtpe ebi L My Coamenes a IG aea somus ee ee P ag alssie orle Page 1 Sec 1 afl At i init Coll REC TRK EXT OVR w start 690880 E calendar microsoft out W eBiling User Training Pro IE Display byDist Dept r 3 eiling Microsoft In E My Documents I 10 00am Figure 47 By clicking on any specific Department Code the User assignment for that Department will appear Page 66 of 85 Office of Information Technology Services Billing User Training Presentation Show the Department Distribution Code relationship TA ITS eBilling Microsoft Internet Explorer a lj xj File Edt yew Favorites Tools Help z m en H 3 9 0 8 2 P OZ am a 3 Back Forward Stop Refresh Home Search Favorites History Mail Print Edit Discuss Research Messenger Address Fay https febilling its state nc us admin go_discdeptcode asp h B Go Links 4 State of North Carolina Verify URL NC Your Service ITS internet Distribution Department Code acs Department Code 4107722453410011 Go Back O ening Home Distribution Code About eBilling 1012 EB 1 Form B Getting Started F https ebilling
81. ttom of your keyboard under your mouse pad or any other place near your computer system You should change your password periodically such as every 90 days or whenever it becomes known by anyone else You should never give your password to anyone over the phone Selecting Passwords The best password is difficult for someone else to guess but is simple for you to remember Words to avoid when creating passwords e Your nickname or initials e Your User ID in any form e Other information about you such as your birth date telephone numbers license plate numbers Social Security numbers street addresses or your pet s name e The same character i e 333333 or consecutive keys on a keyboard i e ASDFGH Passwords should not contain number or character substitutes to create dictionary words e g d33psl33p for deep sleep e Words that would appear in a dictionary English or other as they can be easily compromised by password cracking programs that use electronic dictionaries e Ways to choose a good password e Figure out a way to make a password that is easy to remember Page 16 of 85 Office of Information Technology Services eBilling User Training Presentation e Tothe extent possible passwords shall be composed of a variety of letters numbers and symbols with no spaces in between The following characters are NOT allowed forward slash backward slash double quote single quote rever
82. your browser either by clicking the X in the upper right corner or by using the Close option on the browser s File menu Page 60 of 85 Office of Information Technology Services Billing User Training Presentation Timeouts Please do not leave your computer unattended while you are logged into eBilling For security purposes eBilling will log you out after 30 minutes of inactivity If this happens your screen will display the following message as in Figure 41 Microsoft Internet Explorer i x The system has logged you out because your session has expired Please close and re start your browser if you need to sign on again Figure 41 eBilling notice that you have been logged out Just click the OK button You will be taken to a special eBilling Logout screen as in Figure 42 Close the browser as you would after any logout You may open a new browser and log back in osoft Internet Explore lO x File Edit View Favorites Tools Help Back gt gt Z Asearch Favorites Fpmedia lt 4 Shy GH Address httpsijfebiling ts statewncvusipubiclogout asp G0 Links 2 z B E NC Your Service gt eBilling Home ITS Internet Logout ITS Home eBilling Home About eBilling Your ebilling session has timed out Getting Started Please close and re start your browser if you need to log in again Log in to eBilling Contact Us North Carolina ITS eBilling Web Site A

ITS eBilling User`s Training Manual

Contents

Download Pdf Manuals

Related Search

Related Contents