telematrix 3300 Series Manual
Contents
1. 1 719 638 8821 USA 44 0 1908 682180 Europe Africa 971 4 2676550 Middle East India COMPLIANCE amp SAFETY As specified by FCC regulation we are required to inform you of specific governmental and compliance regulatory requirements safety notices safety instructions and other informative information TeleMatrix Inc provides this information in a separate manual We place the separate Compliance and Safety Manual within each outer box or product box when shipped TABLE of CONTENTS Features Features amp Controls Parts List Compliance Safety Installation Caution Information Connecting Handset amp Line Cord PassPort pass through HSIA Switch Settings message waiting line voltage Wall Mounting Operation Handset amp Speaker Volume Ringer Volume LED Indicators Mute Key Conference Flash Recall Key Calling Speakerphone Key Programming Speed Dial Memory Keys Flash amp Pause Timing Flash amp Pause Memory Keys Message Waiting TouchLite Servicing Care amp Maintenance Service Warranty page 1 page 2 page 2 page 3 page 3 page 3 page 4 page 10 page 4 page 4 page 5 page 5 page 5 page 6 page 6 page page page 8 page 9 page 11 page 11 page 12 Prior to reading this operation manual and prior to setting up your telephone please refer to the Compliance and Safety Manual If the Compliance and Safety Manual is not immediately available Please obtain a free copy b2. America s 5025 Galley Road Colorado Springs Colorado 80915 USA 1 719 638 8821 www telematrix net Europe Africa Unit 33 Stratford Office Village Wolverton Mill Milton Keynes Buck MK12 5TW United Kingdom 44 0 1908 682180 www telematrix net TELEMAT RN X Middle East India Hamriyah Free Zone Sharjah UAE 971 4 2676550 www telematrix net MARQUIS SERIES 3300 Series User s Guide USA 1 719 638 8821 Europe 44 0 1908 682180 TELEMAT Rit X Middle East 971 4 2676550 Single and Two Line 3300 Series Telephones Base Underside Features amp Controls 23 Non Slip Rubber feet 24 Voltage Settings 24V 48V and OFF factory setting is 24V 25 Wall Mount bracket attachment slots 26 Wall Mount Bracket with short line cord channel Base Features and Controls MARQUIS SERIES LBN MMU MA he MW5 MWD5 2MWD5 3300 Series Features MWS 2MWS he panes TN SPERO ANCER Ts F ACRPAIR eee e Line Powered Telephone 1 Line 1 L amp 2 Line 2 L 1 L 1 L 1 L 1 L 2 L 2 Wall Mount clip slot 5 Store key submerged 8 Line cord receptacle TM i i 3 Wall Mount Handset clip 6 Flash key submerged 9a HSIA receptacle SteelTrap Memory Technology no batteries required ATATA 9b HSIA laptop port e Handset wall mount clip engage slot 2 A A A A A e Wall Mounting clip turn 180 to attach handset 3 A A A A A e Message Waiting selector switch ON OFF submerged 4a A A A A 1 2 3 4a4b
3. sales to production to shipping are all watching over your product to ensure it is delivered on time with the correct programming and faceplate just as you have instructed Our Priority Care department is set up specifically to assist you with the planning and post delivery of your telephone Should you have any questions run into difficulties or are interested in learning more about your telephone please do not hesitate to call our qualified professionals They are eager to assist and extremely friendly courteous and knowledgeable Thank you for joining the TeleMatrix family From the entire TeleMatrix Team Please call for additional information or questions 1 800 462 9446 toll free N America 1 719 638 8821 USA 44 0 1908 682180 Europe Africa 971 4 2676550 Middle East India www telematrix net Priority Care Web sites www telematrix net www telematrix net 13 TELEMAT RY X MARQUIS 3300 Series Telephones INSTALLATION amp USERS GUIDE PARTS CHECK LIST The following parts are included in this pack age nmw D gt Line cord 15 ft 4 5m Handset coiled cord 9 ft 2 5m Base unit Handset Printed Faceplate Protective plastic faceplate overlay The following are optional Items possibly included Must be ordered separately G Wall Mount Wedge amp Short 6 inch to wall line cord Please call TeleMatrix PriorityCare to order 1 800 462 9446 toll free N America
4. 5 6 7 8 9a e Message Waiting selector switch TYPE LR1 LR2 sub 4b A A A A TYPE auto LED or Neon LR1 amp LR2 reverse polarity e Programmable Store key submerged 5 A A A used to program location in speed dial keys Programmable Flash key submerged 6 A A A submerged NEON Reverse Polarity L 1 Reverse Polarity L 2 e Faceplate Display area 7 A A A A A e Line Cord receptacle top end of phone 8 A A A A A e HSIA RJ45 receptacle from wall top end of phone 9a A A A A e Guest Services Memory keys 5 or 10 keys 10 A A A e Ringer Volume switch HI LOW settings lines 1 amp 2 11 A A A A A e PassPort RJ45 High Speed Internet Access port 9b A A A A e Programmable Pause Redial key exposed 12 A A A A used to program delay in speed dial keys or to redial last call e ADA Compliant Handset Speaker Volume keys 13a ii 8 step control 2 step on 3300LBY amp 13b e Conference Flash Recall Key exposed 14 A A A A CONF on 2 line only Flash Recall on single line e Speaker key withOn Off LED indication 15 A A 20a 19 21 22a 22b 18 1716 15 e Mute key with On Off LED indication 16 A A e Microphone 17 A A 10 Guest Services keys 13b Volume Control Y 18 TouchLite Message Waiting TouchLite Message Waiting key with1 touch retrieval 18 A A A 11 Ringer vONUE switches 14 Conf Flash ae me 19 Speaker pai duplex Speaker half duplex 19 i 12 Pause Redial key 15 Speaker Key with indic 20 Handset Coil cor
5. 89 971 4 2677361 Many times a problem can be resolved by contacting a TeleMatrix support agent Please contact TeleMatrix PRIOR to sending a telephone to our service center for repair In the unlikely event that a factory repair is necessary 1 Include a brief description of the trouble that you are experiencing 2 Include a proof of purchase for a repair warranty 3 Send the telephone prepaid by UPS or Parcel Post insured to TeleMatrix Europe LTD TeleMatrix Middle East Customer Care Center Customer Care Center 5025 Galley Road Unit 33 Stratford Office Village Hamriyah Free Zone Colorado Springs CO Wolverton Mill Milton Keynes Sharjah UAE 80915 USA Bucks MK12 5TW vsimon telemeatrix net prioritycare telematrix net United Kingdom prioritycare telematrix net TeleMatrix Inc Customer Care Center TeleMatrix will pay to return the repaired telephone to you Please feel free to check on its progress by calling your regional PriorityCare Department 11 Settings Line Voltage Selectors optional feature 24 Two line telephones are equipped to operate behind a PBX telephone systems rated between 24 volts and 48 volts There is a selector switch on the bottom of the phone hidden The switch has 3 settings 24V 48V or Off Your phone must be set according to what your PBX system is rated The preset to the 24V setting Does not apply to single line telephones no voltage settings on 1 lines Message Waiting
6. Selectors 4a amp 4b USA Domestic Configuration You may select from NEON OFF or LED switch settings Check with your telephone switch provider to ensure the proper setting European Configuration This telephone automatically responds to both NEON or low voltage LED signals via the TYPE setting LR1 amp LR2 are for reverse polarity message signaling LR means line reverse If the wrong position is selected the message lamp will be OFF when there is a message and ON when there is no message Moving the switch to the other position will correct this 4b The telephone also has an ON OFF switch that turns the entire message waiting circuit on or off The normal setting is ON 4a Operation Volume Handset amp Speaker Volume Control 13a amp 13b The handset volume control increases the volume of the handset When the handset is off hook or speaker key engaged on speakerphones press the volume control keys to increase or decrease the volume The handset volume control is a 8 step operation and 2 step operation for 3300LBY sets All models are hearing aid compatible Ringer Volume Control 11 The ringer volume control switch is on the right side of the phone Settings are either Low or HI High for both lines 1 and 2 4 Indicators Wall Mounting Speaker amp Mute Key Connecting amp Status Indicators 15 amp 16 Speakerphones are equipped with LED i
7. USE THIS PRODUCT EVEN IF THE CUSTOMER HAS ADVISED TELEMATRIX INC OF THE POSSIBILITY OF SUCH DAMAGES TELEMATRIX INC LIABILITY FOR DAMAGES SHALL NOT EXCEED THE PURCHASE PRICE OF THE DEFECTIVE PRODUCT This limited warranty is non transferable without the prior written approval of TELEMATRIX INC It gives the customer specific legal rights The customer may have other rights which vary under local law Some jurisdic tions may not allow limitations on the term of an implied warranty or exclusions or limitations of incidental or consequential damages 12 Version 09 24 08 CARE AND MAINTENANCE Keep the telephone dry If it gets wet wipe it dry immediately Liquids might contain minerals that can corrode the electronic circuits Use and store the telephone in a normal temperature environment Temperature extremes can shorten the life of electronic devices and distort or melt parts Keep the telephone away from excessive dust and dirt that can cause premature wear of parts Wipe the telephone with a damp cloth occasionally to keep it looking new Do not use harsh chemicals cleaning solvents or strong detergents to clean the system SERVICE When problems arise during installation or service that cannot be resolved using this or related documents contact your regional TeleMatrix PriorityCare department USA Europe Middle East Direct 1 719 638 8821 44 0 1908 682180 971 4 2676550 Fax 1 719 638 8815 44 0 1908 6821
8. base 8 Does not apply to 3300LBY TELEMAT RY X STATEMENT OF LIMITED WARRANTY TELEMATRIX INC warrants to its original end customer purchaser that Spectrum PLUS Marquis and RETRO branded products manufactured by TELEMATRIX INC are free from defects in materials and workman ship for five 5 years after the date of purchase and Regency branded products manufactured by TELEMATRIX INC are free from defects in materials and workmanship for three 3 years other than the following products for which the warranty period shall be one 1 year handset batteries either NiCd or NiMH used in TELEMATRIX INC cordless products If a product fails this warranty during the warranty period TELEMATRIX INC will at its option either repair or replace the defective product or parts or deliver replacements for defective products or parts on an exchange basis at no additional charge to the customer except as set forth below Repair parts or replacement products may be either new or reconditioned Products or parts returned to TELEMATRIX INC under this warranty will become the property of TELEMATRIX INC Warranties on products repaired by TELE MATRIX INC expire at the termination of the original warranty period This limited warranty does not cover 1 Products or parts which are damaged abused or misused 2 Any damage resulting from improper installation maintenance or operation of the product 3 Damage resulting from unauthorize
9. d modification or repair of the product or from improper connec tion of the product to other equipment 4 Cords connectors and replaceable batteries 5 Damage in transit to the TELEMATRIX INC repair facility 6 Any product or part unless proof of date of purchase is submitted with the product when returned for warranty repair or l Costs incurred by the customer in removing and shipping the product to TELEMATRIX INC for repair or replacement and costs of reinstallation of the product 8 Products or parts which are not owned and used by the original end user customer The cost and risk of loss or damage for sending the product to TELEMATRIX INC will be borne by the cus tomer TELEMATRIX INC EXPRESSLY DISCLAIMS ALL WARRANTIES EXCEPT THE LIMITED WARRANTY SET FORTH HEREIN WHICH IS THE SOLE AND EXCLUSIVE WARRANTY OF THE PRODUCT AND IS IN LIEU OF ALL OTHER WARRANTIES WHETHER ORAL OR WRITTEN EXPRESS OR IMPLIED OR STATUTORY THERE ARE NO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PUR POSE THE CUSTOMER S SOLE REMEDY UNDER THE TELEMATRIX INC WARRANTY SHALL BE REPAIR OR REPLACEMENT AS PROVIDED ABOVE IN NO EVENT WILL TELEMATRIX INC BE LIABLE TO CUS TOMER OR ANY OTHER PARTY FOR ANY INDIRECT INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION DAMAGES OF LOST PROFITS LOST REVENUES LOSS OF USE OF FACILITIES OR EQUIPMENT OR COST OF SUBSTITUTE EQUIPMENT ARISING OUT OF THE USE OR INABILITY TO
10. d receptacles i 13a Volume Controls A 16 Mute Key with indicator 21 Hold key with indicator Handset coil cord receptacles 20a 20b A A A 17 Microphone 22 Line 1 amp Line 2 keys Electronic Hold key with On Off LED indication 21 A Pan Cees Line 1 and Line 2 keys with selected line LED indication 22a 22b A Version 09 24 08 e Desk or Wall Mountable wall mount bracket 26 A A A A A and short line cord sold seperately TELEMAT Rit X Congratulations on purchasing a TeleMatrix telephone product Our goal is to provide you with seamless endpoint communications TeleMatrix is known worldwide for it s telephony innovations such as SteelTrap memory technology which eliminated the need for batteries in telephones and gives you the added assurance that your speed dial keys will retain their memories even in the event of loss of power TouchLite is another revolutionary invention that allows you to simply press the message waiting light and you will retrieve your messages vs a complicated set of instruction to retrieve messages Along with leading technological advances TeleMatrix believes strongly in qual ity control both at the factory prior to being shipped and again at our headquar ters before they are sent to you This is evident in our less than 1 return rate With all this said TeleMatrix understands that it is our people that truly make the difference The company culture is one of excellence The entire team from
11. mp 14 Exit programming by hanging up the handset Aa w N To program Pause follow the above sets except at 3 do the following 3 Programming Pause by pressing 1 for 1 0 sec 2 for 2 0 sec etc 12 7 Storing Pause Redial Into Memory Pause 12 If you are using your telephone anywhere that requires an access code for outside calls you may need to add a Pause to the number to allow time for the outside line to connect You can enter an many pauses as needed Note a Pause or Flash programmed into memory counts as one digit when storing a number 1 Lift the Handset 2 Press the STORE Key 5 3 Enter the required access code using the dial pad Press the Pause key Enter the digits to be stored using the numeric dial pad Press the desired memory location wherein the number is to be stored lf additional numbers are to be stored repeat steps 3 thru 7 oOo N O O A Hang up the Handset Does not apply to non memory key telephones Flash hook function Flash 6 amp 14 The Flash function is used to access PBX features or Telco line features such as Call Waiting The Flash function is a 600mS timed line break If the Flash function will be used often store the feature into memory located for easy access as follows 1 Lift the Handset then press the Store key 2 Press the Flash Key 6 amp 14 3 Press the memory l
12. ndicators to show the current feature key status Wall Mounting optional The 3300 Series telephones is designed to 25 e Press Speaker or Mute Feature Key to use that service LED will light Green when that key is IN USE conveniently wall mount Please follow these easy steps 1 The handset retaining clio must be Features g Cp he h h Using the Mute Feature on Speakerphones 16 engaged to secure the handset when hanging it up T the cli A Mute key is provided to allow privacy during a background conversation When the i a a the clip rotate the clip 180 d d Mute key is activated the microphones in the handset and speakerphone are disabled E AATE One egreso dh th the clip into place 3 When the Mute feature is activated the caller will not hear your voice The Mute key Rr onl aU a 2 PI d of a short li d into th will light to show that the feature is activated To de activate press the Mute key again Saad rl E SE E S S line jack on the back of the b it 8 Does not apply to non speakerphones Ine Jack on the back of tne base unl Plug the other end of the line cord into Using the Conference Key on Speakerphones 14 the wall jack 27 The Conf key is used to establish a 3 way conversation The conference feature is 3 Attach the Wall Mount Bracket on to the activated by a soft key that will automatically reset when hung up back of the phone placing mounti
13. ng clips A 3 way Conference call can be established while using either the handset or speaker into brackets slots push in place until phone To use the Conf feature you hear them snap into place 25 1 Place the line that is currently in use on Hold by pressing the Hold key 4 Next guide the phone with wall mount The line status indicator will turn from Green to Red wedge 26 onto the studs of the wall 2 The second call can be established by selecting the idle line key and dialing the call jack Press down firmly until you feel 3 When the second call is established activate the 3 way conference call by pressing it snap into place The unit is now wall Conf key Line 1 and Line 2 will automatically bridge together and all three mounted parties can now converse 4 To end the call simply hang up by placing the handset back in its cradle on hook Please call PriorityCare to order Wall or by pressing the Speaker key Mounting Wedge and Short Line Cord 1 719 638 8821 USA 5 If you wish to continue speaking with one of the callers and wish to drop the other 44 0 1908 682180 Europe 971 4 2676559 Middle East The other caller will automatically drop off 10 caller simply press the line key of the caller you wish to continue speaking with Does not apply to non speakerphones Programming Message Waiting 1 Touch Key TouchLite Message Waiting Into Memory TouchLite 18 To
14. ocation wherein the Flash is to be stored 4 Hang up the Handset
15. the Speaker key when placing or answering a call The telephone line will activate automatically The Speaker key will light up indicating that the speakerphone is in use To hang up press the Speaker key again Does not apply to non speakerphone telephones Programming To program Store 5 Flash 6 amp 14 and Pause 12 some of these programming keys are located under the faceplate and overlay begin by lifting up faceplate and overlay by either a paperclip or sharp pointer Storing a Number Into Memory Keys Store 5 Each location can store up to 32 digits in tone mode Note a Pause or Flash programmed into memory counts as one digit when storing a number 1 Lift the Handset 2 Press the STORE Key 5 3 Enter the number to be stored using the numeric dial pad 4 Press the desired memory location wherein the number is to be stored 5 If additional numbers are to be stored repeat steps 3 thru 5 6 Hang up the Handset Does not apply to non memory key telephones Programming Flash Timing amp Pause Timing Flash timing options are 100mS thru 1000mS programmable in 100mS increments The default Flash timing is 600mS Pause timing options are 1 0 sec thru 5 0 seconds The default Pause timing is 3 6 sec 1 Lift the Handset off hook position Press the Store key once 5 Program Flash by pressing 1 for 100mS 2 for 200mS etc 6 a
16. uchLite is an innovation that integrates the visual message waiting lamp and a speed dial key onto one It allows easy access for guests to retrieve messages When the message waiting lamp lights notify the guest that a message is waiting a simple press of the Red TouchLite button connects the guest to the message center or front desk TouchLite also adds an additional memory location to this telephone 1 Lift the Handset 2 Press the STORE Key 5 3 Enter the number to be stored using the numeric dial pad 4 Press the red TouchLite key to store 5 Hang up the Handset Does not apply to 3300LBY or 3300MWB telephones Calling Placing a Call Using the Handset 1 Lift the handset e Dial out by using the numeric dial pad or by pressing a speed dial location Receiving a Call Using the Handset or Speaker 1 amp 15 On a single line telephone when the phone rings either lift the handset or press the speaker key should you have a speakerphone to begin the conversation e On a two line telephone when the phone rings the line LED indicator will blink to show which line the call is coming in on Select the blinking line key then lift the handset or press the speaker key should you have a speakerphone to begin the conversation Placing a Call Using the Speakerphone 15 The 3300 Series speakerphones are equipped with a high quality speakerphone feature to allow hands free operation To use simply press
17. y calling our PriorityCare department 1 800 462 9446 or by downloading a copy on our Internet web site www telematrix net 2 Installation Caution Information e Never install telephone or network wiring during a lightning storm e Never install telephone or Ethernet jacks in wet locations unless the jack is specifically designed for wet locations e Never touch uninstalled telephone wires or terminals unless the telephone line has been disconnected at the network interface e Use caution when installing or modifying telephone and network lines Connecting the Handset Cord 20a amp 20b A 9 ft modular handset coil cord is provided To install simply plug one end of the coil cord into the jack at the base of the handset and the other end into the jack located on the left side of the telephone base marked Handset Connecting the Line Cord 8 A 15 ft modular line cord is provided To install simply plug one end of the cord into the modular jack at the top end of the base unit and the other end into the wall jack Connecting to the HSIA Port 9a amp 9b The phone is equipped with PassPort a High Speed Internet Access port on the right side of the base unit This receptacle acts as a pass through so that the guest may conntect their laptop into the hotel s high speed internet system for maximum effeciency To connect place the Ethernet cable from the wall into the RJ45 receptacle at the top end of the
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