HiPath Manager PCM v2.0
Contents
1. Change password 3 31 D Dialing from caller list 3 21 Dialing from telephone directory 3 19 Direct dialing 3 18 Display text 3 25 Forwarding destination 3 4 3 22 Forwarding destination list 3 5 Forwarding monitoring 3 26 Forwarding options 3 29 Forwarding status 3 16 H Homepages 2 5 L List of all calls 3 15 List of non switched calls 3 15 List of switched calls 3 15 Logging on 2 2 N Non switched calls 3 15 A31003 H2620 B100 1 7619 09 2004 HiPath Manager PCM V2 0 User Manual Index P Password 2 3 3 31 Pause function 3 4 3 6 3 25 Phone service 3 3 S Services 3 3 Settings user specific 3 24 Special call forwarding 3 7 Special call handling 3 10 Standard call handling 3 8 Standard handling 3 13 Starting the program 2 2 Status examples 3 16 Status overview 3 17 Switched calls 3 15 T Telephone directory 3 19 3 26 Terminal key 3 26 Type of terminal 3 26 Index Z 2 A31003 H2620 B100 1 7619 09 2004 HiPath Manager PCM V2 0 User Manual www siemens com hipath The information provided in this document contains merely general de scriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract MI OR A TA LL Siemens AG 2004 Information and Comm2. Depending on the features used this or any feature configuration can be implement ed to use the PCM activation deactivation key We recommend however the use of the error function because on the one hand a PCM is not activated deactivated dur ing call acceptance and on the other hand the fewest number of disadvantages are to be expected with these functions A31003 H2620 B100 1 7619 09 2004 HiPath Manager PCM V2 0 User Manual PCM Functions myPCM 3 7 2 Forwarding options Every user can set different forwarding options 1 Select myPCM forwarding options to set the user specific forwarding options Display Personal si Settings Activation Lists IE all 2 Call monitoring nn mye pa Call Manager my settings forwarding options change p Edit forwarding options for Fellmann Ingrid C Forward calls to radiracted or forwarded partner z Forward calls to redirected c or yr forwarded partner Forward calls to redirected or forwarded partner FE but not to call numbers stored system wide such as voicemail F and not to the following specific call numbers Edi Call number Ant kodhi Call numbers Delete 2 Select Forward calls to redirected or forwarded partner if calls are to be forwarded to stations for which call redirection or forwarding is active This facilitates chained call for warding If the system supports call forwarding to forwarded
3. HiPath Manager PCM Version 2 0 SIEMENS User Manual Global network of innovation Contents Contents INTOdUCHON caca rd ias lo da 1 1 1 1 What s new in this VerSiON o o o oooooono eee 1 2 12 TNS MANU lise sabores Roe EROS rt arena 1 3 1 21 Terminology CONVENIONS 0003 is BA RE RE 1 3 t22 DOCUMCNECONVENIIONS scene oi tte hbo hehe ee a ae 1 3 1 3 Overview of mouse key functions 0 0 00 eee 1 4 2 Personal Call Manager 0 ccc eee 2 1 2 1 myPersonalWebManager 0 ccc ee ee eee 2 1 2 2 General TUNCHONS sitiar diia asadas 2 2 2 2 1 Saning and lOgGING OM csm ia E BMS Re MENE ANM 2 2 2 2 2 OVEIVIEW Ol TUNCIONS iria 2 4 2 2 3 Selecting homepages 1 ce eee eee eens 2 5 2 214 MOM C UNG corri a a E a 2 5 2 2 5 LOGGING Ol ANG CxXiING risa as ESAS a 2 5 2 3 Managing call forwarding 0 000 enn keen eee eens 2 6 3 PCM PUNCHONS lt c 2064steutecteaten eee dada bs 3 1 a MOMO ot a aa dl na isa 3 2 3 1 1 Display activated call handling types o o ooooononoornono 3 2 3 1 2 Overview of Ser viCOS 20d a 3 3 3 13 Version Into MA HON seerde si ee 3 3 32 SCORE ok A A ee Ree eh Be 3 4 3 2 1 Forwarding des AO NSSS lt lt g de rande daria baad aie de daba 3 4 Sa EE E E e T E EE id pasa 3 7 3 2 3 Standard special call handling 0 00 cc ee eee 3 8 3 83 ACUVATION a 2 250 5 c ari dicot MEE Bae e Bed kk o SBR ee Boh Bobb beet otek ER eee ae 3 13 3 3 1 Activate
4. 4 Activation of call forwarding This step involves activating the call forwarding action configured so that incoming calls are forwarded in accordance with your settings Activation can alternatively be performed in PCM via a configured terminal key For more information on the activation of call forwarding see section 3 3 1 Activate call handling types Individual user settings Every user can make general individual settings These settings include e general settings e g for call and pause times texts terminal keys etc e forwarding settings information on forwarding to redirected or forwarded stations voicemail or special call numbers Making calls with PCM You can use PCM to e setup calls by dialing the call number directly e setup calls by dialing from the telephone directory e setup calls to callers via the caller list For more information on making calls with PCM see section 3 5 Call Call monitoring Instead of activating the call handling type configured you can start call monitoring In this case all incoming calls are displayed in PCM with the information available call number name etc and you can accept the call or forward it to configured forwarding destinations Call monitoring can only be activated after user login at myPersonalWebManager A31003 H2620 B100 1 7619 09 2004 HiPath Manager PCM V2 0 User Manual 2 7 Personal Call Manager Managing call forwarding 2 8 A31003 H2620
5. Forwarding destination lists Caller lists Standard call handling Special call handling Log off Forwarding destination lists available for Peter Halacz Forwarding destination lists auf Bereltschafts Handy auf privates Handy To edit or delete please auf HausanschuR select the relevant Handy oicemail Chl voicemail Chal ui Handy Voicemail Defining a new forwarding destination list 1 Select Add Display Homepages 10 Shortcuts Personal E ome Settings Activation Liste Call i Call monitoring myPCM Call Manager forvearding destination lists caller lists standard call handling special call handling Edit forwarding destination list Fellmann Ingrid Name of forwarding a destmation hist d Edit call number Call numbers A31003 H2620 B100 1 7619 09 2004 HiPath Manager PCM V2 0 User Manual 3 5 PCM Functions Settings 2 3 Enter the name of the list in the Name of forwarding destination list field Enter a call forwarding number in the Edit call number field and click Add or The set of permitted characters for call numbers consists of any digit the characters P the P character for the pause function see below and blanks Repeat this step for every call number you want to add to this forwarding destination list All call numbers added are dis played in the Call numb
6. B100 1 7619 09 2004 HiPath Manager PCM V2 0 User Manual 3 PCM Functions PCM Functions This chapter provides an overview of the individual PCM functions in their sequence of appear ance in the menu The functions of the following menu items are described A31003 H2620 B100 1 7619 09 2004 HiPath Manager PCM V2 0 User Manual Home Settings Activation Lists Call Call monitoring myPCM PCM Functions Home 3 1 Home 3 1 1 Display activated call handling types Select Home display activated call handling types to display the call handling types acti vated for the current user Display SIEM ENS myPersonalWebManager Personal Home Settings Activation Lists Call Call monitoring myP Ch Call Manager display activated Call handling types overview of sanices version information Log of Display activated call handling types for Fellmann Ingrid The Personal Call Manager enables call forwarding to be configured An unlimited number of forwarding destination lists can be saved with an unlimited number of forwarding call numbers These forwarding destination lists can be assigned specific times for call handling Separate destination lists can be defined for specific callers For You Fellmann Ingrid no call handling types are activated Mo call handling types have been selected for actvation on the terminal E Siemens AG 2002 D 6031 2 Munchen Intormalion and Co
7. Switched call Non switched call 3 16 A31003 H2620 B100 1 7619 09 2004 HiPath Manager PCM V2 0 User Manual PCM Functions Lists Status overview A distinction is made between the following call switching forwarding statuses e Call status switched green Call was positively forwarded e Call status non switched red Nocall acceptance cleared down after call time PCM was not active Forwarding error No call acceptance canceled after forwarding to last destination No call acceptance not canceled after forwarding to last destination No suitable call handling type call time Call was picked up by a PABX or another application Last forwarding destination was busy PCM is currently forwarding another call No call acceptance caller hangs up while call was being forwarded A31003 H2620 B100 1 7619 09 2004 HiPath Manager PCM V2 0 User Manual 3 17 PCM Functions Call 3 5 Call You can initiate calls with other subscribers via the PCM s web interface In this case your ter minal operates as a deputy 1 2 3 4 You forward the call Your telephone rings You lift the handset The call is then set up call setup The following options are available in PCM for calling subscribers e Direct dialing e Dialing from the telephone directory e Dialing from the caller list 3 5 1 Direct dialing In the case of direct dialing you enter the subscribers complete call nu
8. and click OK in the same line The call is forwarded to the call number s as configured in the selected list A31003 H2620 B100 1 7619 09 2004 HiPath Manager PCM V2 0 User Manual PCM Functions Call monitoring You can activate automatic signaling for call monitoring or else activate general PCM call handling see section 3 3 1 Activate call handling types for a user Conse quently all activated call handling types are deactivated when online caller monitor ing is activated Call handling types are not automatically re activated when online caller monitoring is terminated If neither the origin nor the call number of a caller is known only the Accept call function is available A31003 H2620 B100 1 7619 09 2004 HiPath Manager PCM V2 0 User Manual 3 23 PCM Functions myPCM 3 7 myPCM Each user can make individual settings in the PCM that are linked to PCM processing These settings include e My settings General settings for example about times and texts the telephone directory or terminal keys e Forwarding options 3 7 1 My settings 1 Select myPCM my settings to set the user specific settings for the PCM The dialog for setting user specific settings appears Display Se Shortcuts 7 Personal Home Settings Activation ists Call monitoring mwyPCM Call Manager My settings Forwarding options Change password Log off Edit settings for Peter Halacz call time per ca
9. area area for executing this function A31003 H2620 B100 1 7619 09 2004 HiPath Manager PCM V2 0 User Manual 2 1 Personal Call Manager General functions 2 2 General functions This section contains information on the following topics e Starting and logging on e Overview of functions e Selecting homepages e Shortcuts e Logging off and exiting 2 2 1 Starting and logging on Normally the PCM s login screen should be configured in your browser as the default page that is as soon as the browser is opened myPersonalWebManager should automatically appear with the User login page If this page is not configured then start the PCM as described below Ask your system administrator for the appropriate URL To log on to the system you will be re quired to enter a user name and password This security mechanism is designed to prevent unauthorized access to personal data Your user name and password should be assigned by your system administrator Activating PCM 1 Enter the URL in the address box using the following syntax http server name managerpcm myPersonalWebManager starts and the User login page appears SIEMENS myPersonalWebManages Personal User kugin Call d is h english espanol francais portugues itstano nederlands User login Uger Password Reset Accept A31003 H2620 B100 1 7619 09 2004 2 2 HiPath Manager PCM V2 0 User Manual Personal Call Manager Ge
10. can be saved with an unlimited number of forwarding call numbers These forwarding destination lists can be assigned specific times for call handling Separate destination lists can be defined for specific callers For you Fellmann Ingrid no call handling types are activated Work area for current function se No call handling types have been selected for achvaton on the terminal lected Siemens AG 2002 D 80312 M nchen Element Description Header area The homepage and shortcut lists in the header area activate when the user logs on All functions in the menu area are available for se lection Prior to user login the only item available for selection in the header area is the list of homepages Shortcut list Instead of working your way through a series of sub menu items to perform a function you can select the function you want directly by choosing the associated shortcut from this list Homepage list You can jump to one of the pages listed here The pages available are defined by the system administrator Menu area The menu area contains all selectable functions arranged into main menus upper line and submenus lower line The function menu item currently selected is displayed in bold and on a dark background in the main menu and submenu Functional area with the The functional area provides a ScreenTip on the left with additional ScreenTip and work information on the current function selected and a space the work
11. directory Fellmann Ingrid Name surname first named hal Cancel Search Help 2 Enter the subscribers name or part of the name first name part of first name optional without wildcards meta characters in the Name field Click Search The telephone directory is searched A hit list appears containing all subscribers with matching name and call number as stored in the telephone directory A31003 H2620 B100 1 7619 09 2004 HiPath Manager PCM V2 0 User Manual 3 19 PCM Functions Call Display Personal Home Settings Activation Lists can Call monitoring my PM Call Manager direct dialing dialing from telephone directory dialing from caller list Log on Dialing from telephone directory Fellmann Ingrid Mame surname riral Telepho ne number name Halacz Peter ICN EN HO SE 52 Halacz Peter 49 2302 667 2087 Mew search Help Halimann Jens 49 2302 667 8018 Halimann Jers ION EN HO SE 55 EXT mM 5 Then click the telephone icon in the first column to select the subscriber Your terminal rings you lift the handset and the call is set up 6 Ifthe search was not successful or the result too extensive an error message is displayed in the table instead of the result entries You can return to the search dialog with New search to start a new search in the telephone directory Numbers can only be dialed from the telephone directory if an LDAP connection is
12. forwarding destination lists Configures the caller lists Configures call handling for standard callers Configures call handling for special callers Logs the user off Activation Activate call handling types Activates deactivates call handling types and assigns default call handling types to standard and special callers Logs the user off Lists Lists all callers Lists switched callers Lists non switched callers Logs the user off Call Dials a subscriber directly Searches for a subscriber and call him her directory directly from the telephone directory Calls a subscriber directly from the caller list Logs the user off Call monitoring Automatic signaling Performs call monitoring at the terminal and automatic signaling for direct answering or forwarding Log off Logs the user off A31003 H2620 B100 1 7619 09 2004 2 4 HiPath Manager PCM V2 0 User Manual Personal Call Manager General functions myPCM My settings Configures user specific PCM settings e g PCM login page activation keys at the termi nal etc Forwarding options Configures general forwarding options Change password Modifies the user password Log off Logs the user off 2 2 3 Selecting homepages The system administrator can use the HiPath Manager PCM administration program to define system wide URL addresses homepages that can be opened in the PCM by PCM users The list of homepages defined is always available in the Homepages list box in
13. keys Active call monitoring Caller lists with status administration were integrated A call functionality based on direct dialing via the LDAP telephone directory or via caller lists was integrated The individual options were enhanced A31003 H2620 B100 1 7619 09 2004 HiPath Manager PCM V2 0 User Manual Introduction This manual 1 2 This manual is designed for HiPath Manager PCM 2 0 users as well as system administrators With the help of this manual all users should be able to use HiPath Manager PCM 2 0 and its functions The user should have a basic command of the Windows user interface 1 2 1 Terminology conventions As an aide to the reader the product name HiPath Manager PCM 2 0 has been abbreviated in this documentation to PCM The name of the PCM interface is myPersonalWebManager 1 2 2 Document conventions The following conventions were adopted in these operating instructions to provide a clearer dis tinction between the different types of information 1 The individual steps for operating instructions are numbered e Bullets are used to indicate lists of items Names of operating elements such as keys and mask titles are printed in bold for example Login Options This symbol is used to indicate information to which you should pay particular atten tion or that simplifies program operation A This symbol is used to signal high priority information This information must be ob ser
14. myPersonalWeb Manager irrespective of the function currently in use see Administrator Manual 2 2 4 Shortcuts The individual PCM functions can be selected via the hierarchical menu structure As an alter native to this method of selection the Shortcuts box contains a list of all functions Here you can select the function you want directly The Shortcuts list box is always available in every function in myPersonalWebManager after user login 2 2 5 Logging off and exiting Logging off a user To log the current user off select the Log off function which is the last function available in ev ery menu The PCM User login mask reappears after you log off To log back on to the system proceed as described in section 2 2 1 Starting and logging on Exiting PCM To exit PCM close the myPersonalWebManager browser window A31003 H2620 B100 1 7619 09 2004 HiPath Manager PCM V2 0 User Manual 2 5 Personal Call Manager Managing call forwarding 2 3 Managing call forwarding Call forwarding is configured in PCM in the following steps 1 2 6 Configuration of forwarding destination lists This involves first of all defining the forwarding destinations to which calls are to be forward ed To provide different types of situation specific forwarding destinations the individual forwarding destinations are arranged in forwarding destination lists A forwarding destination list can contain a random selection of ext
15. of the last call from this subscriber A31003 H2620 B100 1 7619 09 2004 HiPath Manager PCM V2 0 User Manual 3 15 PCM Functions Lists Column Status Delete Description Forwarding status where e red means call was not positively forwarded PCM was not active for the call or the call could not be successfully forwarded e green xxx means call was positively forwarded Clicking the Status icon provides additional information on the call and whether or not it was connected Delete flag for this call in the list The functions All select all list entries and None select no list entries in the column heading help you when selecting en tries for deletion When you click Delete all marked entries are deleted from the list e Use the icon to refresh the caller list e Click Cancel to close the caller list e Click Hang up to terminate a live connection this function depends on the terminal used see also section 3 7 1 Differences and restrictions for terminal types e Click Delete to delete one or more selected list entries Status examples Call status Date Time Caller s number Connection state Was connected to Connect time Close Call status 19 11 2003 Date 13 11 2005 15 38 Time 13 00 08972229249 Caller s number 9877150 Caller was connected Connection Mo call acceptance caller hung up while call 2087 state was being forwarded 1 Second fs Was connected to Connect time Close
16. stations you can prevent forwarding to voicemail call numbers hunt group call numbers ACD groups etc by activating but not to call numbers stored system wide such as voicemail The call numbers saved sys tem wide are defined by the system administrator If the system supports call forwarding to forwarded stations you can define call forwarding numbers which should be ignored by such a forwarding action tivated call handling type is considered In the case of forwarded stations only the first forwarding destination of the ac To define the call numbers to which calls should not be forwarded activate the option and not to the following specific call numbers Enter the caller number you want in the Edit call number field and select Add Repeat this procedure for each of the call numbers A31003 H2620 B100 1 7619 09 2004 HiPath Manager PCM V2 0 User Manual 3 29 PCM Functions myPCM The numbers are displayed in the Call number list and following selection can be edited by clicking Modify or removed from the list with Delete 4 Then click Save to accept your settings Example 1 Chained forwarding to unwanted system wide call numbers e Forward calls to redirected or forwarded stations e One of these subscribers configured redirection forwarding to his her personal voicemail However you do not support this type of forwarding 1 Select but not to call numbers stored system wide such as voicemail Example 2 Chai
17. 0 User Manual 3 9 PCM Functions Settings Field Description Time period for standard This is where you specify the period for which the time depen forwarding destination dent standard profile is to apply Entries must have the format list hh mm hh mm and correspond to the local time zone The time periods entered are not compared with each other i e the period 22 00 02 00 can be defined and activates the standard profile for midnight the times entered are stored in GMT time format by location in the database Alternative forwarding Select a forwarding destination list that should apply outside the destination list configured time in the case of time specific call handling A for warding destination list does not have to be selected warding destination list call handling is not performed outside the times speci fied for the standard forwarding destination list If you activated time dependent call handling without selecting an alternative for 3 To save your entire input click Save You return to the overview for your call handling type for standard callers Editing a call handling type for standard callers 1 Select the call handling type followed by Edit The call handling entries appear Proceed in the conventional manner to modify the entries 2 To save your changes to the list click Save You return to the overview for your call handling type for standard callers Deleting a call handling type for st
18. 20 B100 1 7619 09 2004 HiPath Manager PCM V2 0 User Manual 3 7 PCM Functions Settings Editing a caller list 1 Select Modify The caller list entries appear 2 You can edit the name of the list and the contents and sequence of the entries under Caller list name 3 To save your changes to the list click Save You return to the overview for your caller lists Deleting a caller list 1 Select the list to be deleted from the overview and then click Delete The list is deleted with all entries Caller lists which were assigned a special call handling type cannot be deleted 3 2 3 Standard special call handling When defining call handling types key data is configured for the relevant call handling type and forwarding destination lists are assigned in the form of forwarding destination lists PCM can also distinguish between call handling for standard calls i e calls that are not specified in great er detail and for special calls 3 2 3 1 Standard call handling 1 Select Settings standard call handling to configure call handling for standard callers A list of the call handling types you defined for standard callers appears like the forwarding destination lists in section 3 2 1 A31003 H2620 B100 1 7619 09 2004 3 8 HiPath Manager PCM V2 0 User Manual PCM Functions Settings Defining a new call handling type for standard callers 1 Select Add Display Personal H ne ES E tivatio tists EI Call moni
19. PCM V2 0 User Manual PCM Functions myPCM Differences and restrictions for terminal types other terminals and groups cannot accept but can forward a call when Web call monitoring is active cannot initiate callbacks from caller lists cannot use the entire CTI dial functionality disabled cannot configure a PCM key analog terminals cannot accept but can forward a call when Web call monitoring is active can initiate callbacks from caller lists but cannot clear down the call can use the entire CTI dial functionality but cannot clear down the call disabled IP terminals and softphones clients cannot configure a PCM key all other terminal types have the exact same functionalities as the physical terminal for example number of keys 2 Then click Save to accept your settings A31003 H2620 B100 1 7619 09 2004 HiPath Manager PCM V2 0 User Manual 3 27 PCM Functions myPCM Programming a PCM key on the terminal At present the system does not support a special key configuration that corresponds specifically to PCM If no key features are programmed error messages such as not saved appear when keys are pressed and conflict with the PCM display mes sages To prevent this you can program features on PCM keys that are not linked to any other display outputs In doing so you must remember that pressing these keys activates the assigned feature and that depending on the current telephone status this cou
20. all handling A for warding destination list does not have to be selected If you activated time dependent call handling without selecting an alternative for warding destination list call handling is not performed outside the times specified for the standard forwarding destination list 3 To save your entire input click Save You return to the overview for your call handling type for special callers Editing a call handling type for special callers 1 Select the call handling type followed by Edit The call handling entries appear Proceed in the conventional manner to modify the entries 2 To save your changes to the list click Save You return to the overview for your call handling type for special callers Deleting a call handling type for special callers 1 Select the call handling type to be deleted from the overview and then click Delete The call handling type is deleted A31003 H2620 B100 1 7619 09 2004 3 12 HiPath Manager PCM V2 0 User Manual PCM Functions Activation 3 3 Activation Call forwarding is only performed for a user his or her call number in PCM if e the necessary configuration data such as forwarding destination lists caller lists etc were entered e and the call handling types were activated in PCM A distinction is made between the following call handling types Call handling for standard callers Call handling for special callers Standard handling for standard call
21. andard callers 1 Select the call handling type to be deleted from the overview and then click Delete The call handling type is deleted 3 2 3 2 Special call handling 1 Select the Settings special call handling to configure call handling for special callers A list of the call handling types you defined for special callers appears A31003 H2620 B100 1 7619 09 2004 3 10 HiPath Manager PCM V2 0 User Manual PCM Functions Settings Defining a new call handling type for special callers 1 Select Add Display A Shortcuts a Personal Home Settings Activat on Lists Call Call monitoring myPCM Call Manager forwarding destination lists callar liste standard call handling special call handling Log of Call handling for special callers Fellmann Ingrid Call handling name customers special Valid for the following caller list callers customer 234 standard forwarding destination list customer 2234 IY Mon FF Tue M Wed F Thu Call handling is walid for e Fri Sat C Sun Forwarding destination list is time limited E Time penod for standard forwarding 03 00 Fron destination list hh rnm fo q 1200 Alternative forwarding destination list No call handling Cancel Seve Help 2 Enter the following data Field Description Call handling name Name of the call handling type for special callers Valid for the following Select the relevant caller type for
22. call handling types 1 0 0 0 ees 3 14 34 SS sh seceded vbw eee la PG ve eS be eet ee kee LOLS See did wd 3 15 CS CO e EEE ot ond 5 ais A oa ee eee de doe 3 18 So IDRE aladas tis coast Sam SAR een Bie SS Sa Ses 3 18 3 5 2 Dialing from the telephone directory oooocooononono ee 3 19 3 5 3 Dialing from the caller list 2 0 0 0 anaana eee 3 21 3 6 Call MONTONG 2 0 tiros edi ds en dt a a 3 22 SB MVP ON is wort odo once oa dis a ces 3 24 Sul NINE ENKE Ors e to ae EE 3 24 3 2 FOMWaldIng ODNONS 3 ud dica 3 29 3 7 3 Change Pass WO limits airada 3 31 DOEK 5 5 tease een a EN Sie es da aa waldo eee Ss Z 1 A31003 H2620 B100 1 7619 09 2004 HiPath Manager PCM V2 0 User Manual 0 1 Contents A31003 H2620 B100 1 7619 09 2004 0 2 HiPath Manager PCM V2 0 User Manual Introduction 1 Introduction HiPath Manager PCM 2 0 Personal Call Manager is a browser based application for config uring and administering call forwarding features Personal settings can be accessed via a local network PC system or remotely via the intranet Internet The call handling PCM functionality should not be confused with conventional call forwarding or call destination lists PCM features a user specific standalone forwarding function based on its very own connection strategy PCM is used to improve and speed up personal availability during office hours working hours and periods of absence Administrative PCM parameters and PCM users are c
23. configured for the users in the user specific parameters see also section 3 7 1 My settings and this connection can basically be set up via the relevant network mech anisms and rights A31003 H2620 B100 1 7619 09 2004 3 20 HiPath Manager PCM V2 0 User Manual PCM Functions Call 3 5 3 Dialing from the caller list Calls are saved in caller lists in PCM The callers can be called up from this caller list in PCM 1 Start the function by selecting Call dialing from caller list A caller list appears Display Personal Home Call Manager Direct dialing Dialing from telephone directory Dialing from caller list Log off Dialing from caller list Peter Halacz Cal Number Cal time Status i Els Eo Q Bom 13 00 14 11 2003 E kr Q ol o JEY Cancel Delete Hang up Help Select the caller list you want in the Display calls from field The following options are available all callers switched callers non switched callers Then click the telephone icon in the first column to select the subscriber Your terminal rings you lift the handset and the call is set up You can also obtain details about the caller s forwarding status delete entries from the caller list or clear down a live connection The procedure is described in section 3 2 2 Caller lists A31003 H2620 B100 1 7619 09 2004 HiPath Manager PCM V2 0 User Manual 3 21 PCM Functi
24. e destinations 155 and 156 for the call number 151 in this example a call is forwarded via 155 instead of 150 gt 151 to 160 3 7 3 Change password You can change your own PCM password any time you wish For security reasons and to avoid typing errors you will be requested to enter your new password a second time 1 Select myPCM change password Display Personal Home Settings activation Lists Call Call monitoring myPCIA Call Manager my settings forwarding options change password Log of Change password for Fellmann Ingrid Old paseveord Mew password Re enter new password Enter your existing password in the Old password field Enter your new password in the two remaining fields and confirm by clicking Accept or pressing The new password is then saved in the system lt must be used the next time you log on The Reset function clears all entries from the screen and positions the cursor in the first field A31003 H2620 B100 1 7619 09 2004 HiPath Manager PCM V2 0 User Manual 3 31 PCM Functions myPCM A31003 H2620 B100 1 7619 09 2004 3 32 HiPath Manager PCM V2 0 User Manual Index A Activate call handling types 3 14 Activated call handling types 3 2 Administration 1 1 C Call 3 18 Call forwarding activating 3 13 Call handling types 3 2 Call monitoring 3 22 Call time per call forwarding 3 4 Caller list 3 21 Caller lists 3 7
25. ernal and or internal call numbers The number of call numbers in a forwarding destination list and the number of actual forwarding destination lists are not limited For more information on configuration see section 3 2 1 Forwarding destination lists Configuration of caller lists A special forwarding handling type can be created in PCM for special callers These callers can also be grouped in situation specific caller lists e g based on projects or customers A caller list can contain a random selection of external and or internal caller numbers The number of caller numbers in a caller list and the number of actual caller lists are not limited For more information on configuration see section 3 2 2 Caller lists Configuration of caller handling types When configuring caller handling types the requested forwarding destinations forwarding destination lists are assigned to call handling types PCM can distinguish between stan dard and special call handling Standard call handling defines the dates and or times at which call forwarding is ac tivated Special call handling also allows you to specify the callers who require this special treatment by assigning caller lists For more information on call handling see section 3 2 3 Standard special call handling A31003 H2620 B100 1 7619 09 2004 HiPath Manager PCM V2 0 User Manual Personal Call Manager Managing call forwarding
26. ers Standard handling for special callers Standard handling The standard handling types are activated deactivated via a programmable terminal key A31003 H2620 B100 1 7619 09 2004 HiPath Manager PCM V2 0 User Manual 3 13 PCM Functions Activation 3 3 1 Activate call handling types 1 Select Activation activate call handling types to activate configured call handling types A list of call handling types appears with the relevant activation status Display Personal Horne Seftings Activation Lists Call Call monitoring mye CW Call Manager activate call handling types Log off Activate call handling types for Fellmann Ingrid Type of call handling Activated call handling Call handling for standard callers customers x p all handling for special callers customers special Standard handling for standard callers customers m Standard handling for special callers Mo call handling Reset Accept Hel 2 To activate a standard call handling type for standard special callers select a configured call handling type from the list boxes 3 Then click Accept This saves any changes or activations to the database which are then implemented online by Service The Reset button allows you to restore the previous set tings The activated call handling types are displayed under Home display activated call handling types Only one ca
27. ers list At this point you can add a pause function for call forwarding if you wish The letter P stands for a time unit configured which causes the system to pause before forwarding the next call to the number entered This allows you to answer a call at your local telephone even if call handling has been activated The pause character P is placed before the call number to delay forwarding to the subsequent call number or after the call number to ex tend the call time for this call number The pause character P can be used more than once This repeats the time unit for a forwarding pause To modify the call number sequence click the call number you want to move and then use the arrow buttons to change its position in the list You can modify a selected call number or delete it from the list To save your entire input click Save You return to the overview for your forwarding desti nation lists Editing a forwarding destination list 1 2 Select Modify The forwarding destination list entries appear You can edit the name of the list and the contents and sequence of the entries under Name of forwarding destination list To save your changes to the list click Save You return to the overview for your forwarding destination lists Deleting a forwarding destination list 1 Select the list to be deleted from the overview and then click Delete The list is deleted with all entries Activated forwarding dest
28. ination lists cannot be deleted 3 6 A31003 H2620 B100 1 7619 09 2004 HiPath Manager PCM V2 0 User Manual PCM Functions Settings 3 2 2 Caller lists When defining call handling types PCM can distinguish between standard and special callers Special callers are grouped into caller lists which are then assigned to the relevant call handling types during definition e A caller list can contain an unlimited number of caller numbers Select Settings Caller lists to define edit caller lists The caller lists available appear like the forwarding destination lists in section 3 2 1 Defining a new caller list 1 Select Add Display A AN wr e ETT Home Settings Activa on Lists Call Call monitoring ri CM forwarding destination lists caller lists standard call handling special call handling Log of Edit caller list Fellmann Ingrid Caller list name Edit call number Add Moy Call numbers Delete Cancel Seve Help 2 Enter the name of the list in the Caller list name field 3 Enter a caller number in the Edit call number field and click Add or Repeat this step for every call number you want to add to this caller list All call numbers added are displayed in the Call numbers list You can modify a selected call number or delete it from the list To save your entire input click Save You return to the overview for your caller lists A31003 H26
29. ions can be selected in the Settings Menu e Forwarding destination lists e Caller lists e Standard special call handling 3 2 1 Forwarding destination lists The number of call forwarding numbers specified is unlimited when defining call handling types Depending on the current situation different call forwarding numbers may be useful or neces sary for a call handling type Destination call numbers are consequently grouped into forward ing destination lists which are then assigned to the relevant call handling types during definition e A forwarding destination list can contain an unlimited number of forwarding call numbers e The call number sequence in the list also defines the sequence of forwarding attempts erally 90 seconds Depending on the number of call forwarding numbers the call time per forwarding action and the number of pause functions entered it may not be possible to completely process a forwarding destination list before the network op erator clears down the call The network operator sets the maximum possible call time for external callers gen A31003 H2620 B100 1 7619 09 2004 3 4 HiPath Manager PCM V2 0 User Manual PCM Functions Settings Select Settings Forwarding destination lists to define edit forwarding destination lists The for warding destination lists available appear Display Lag Shortcuts 7 Personal Home Settings Activation ists Ca Call monitoring myPCM Call Manager
30. ld also have negative effects The following features can be programmed on keys e Level switching Disadvantage the active level changes depending on whether PCM is activated or deactivated all levels should therefore be programmed identically level switching operation can no longer be used for other features e Fax answering machine information Disadvantage when using a mailbox pressing this key generates a call to the mailbox can only be used for PCM if no mailboxes are used e Idle but with displays Idle on and Idle off Can be used to activate deactivate idle together with the PCM but only when activation deactivation is performed via the terminal and not in the meantime via the Web which could lead to in consistencies e g the PCM is deactivated via the Web but idle status remains active gt the next time the key is pressed PCM is activated and idle status is deactivated e Disconnect key Disadvantage may only be used in call free status to activate deactivate PCM otherwise the currently active call is cleared down e Error function same as Disconnect only this involves a dialing error and offers a redial option Disadvantage may only be used in non acceptance status to activate deactivate PCM otherwise the number currently dialed is cleared down e Pickup group Disadvantage can only be used if the station is not a member of a PU group and thus inadvertently answers an incoming PU call by pressing the key
31. ll forwarding fi 0 Seconds Time Unit per pause function P E Seconds R text when call handling is Poma activated Display text when call handling is PCM will be deactivated deactivated Continually display activation text E Display time of the display texts E Seconds Activation deactivation key on the Key 1 on the firstkey module E on the first key module terminal Forwarding monitoring canceled after Call time expires at last destination LDAP server name or IF fi 49 edb 229 252 Basis for LDAP search optional Jou dewits801 e 0 5CN PCM page after login no special page TEN o E 7 DE Ue Se STERNS Help A31003 H2620 B100 1 7619 09 2004 3 24 HiPath Manager PCM V2 0 User Manual PCM Functions myPCM You can make the following settings Field Description Call time per call for Call time in seconds at a call destination before PCM forwards the warding call to the next destination Time unit per pause Pause time in seconds for call forwarding actions to facilitate call function P acceptance despite the call handling type set or specific call man agement modification The pause function is entered where neces sary in the forwarding destination lists see also section 3 2 1 For warding destination lists Display text when call Display text that should appear at the telephone when call handling handling is activated is active e Ifthe Continually display activation text option is not ac
32. ll handling feature at a time may be activated When a call handling fea ture is activated the configured text appears on your telephone display if you have one see also section 3 7 1 My settings A31003 H2620 B100 1 7619 09 2004 3 14 HiPath Manager PCM V2 0 User Manual PCM Functions Lists 3 4 Lists All incoming calls in PCM are saved in caller lists Beside general call information such as call number the forwarding status is also stored The following lists are output e List of all calls switched and non switched calls e List of switched calls e List of non switched calls The call list are created for every PCM subscriber irrespective of the activation status Display example list of all calls Personal Home Settings Activation Lists ES Call monitoring mywPCEh Call Manager All calls Switched calls Non switched calls Log off Caller list for Peter Halacz all calls Number Cal time Status Pee AS i gt KN Cancel Delete Hang up Help The list contains the following information functions Column Description Call Click the Call icon to initiate a callback via your telephone to the internal or ex ternal caller saved Number Caller s call number When call number suppression is active the Number and Name fields remain blank this subscriber cannot be called back In this case the Call icon is missing from the Call column Call time Time
33. mber in the same way as when dialing from a terminal 1 2 Select Call direct dialing to initiate direct dialing The dialog for direct dialing appears Display Hore Seth ngs Activation Lists Call Call m onitoririg mural direct dialing dialing from telephone directory dialing from caller list Log off direct dialing Fellmann Ingrid Call number Cancel Dial Help Enter the subscriber s call number in full by clicking the digits or via the PC keyboard A31003 H2620 B100 1 7619 09 2004 HiPath Manager PCM V2 0 User Manual PCM Functions Call 3 Then click Dial or confirm with Your telephone rings you lift the handset and the call is set up 3 5 2 Dialing from the telephone directory Information for accessing a central telephone directory LDAP can be entered for the user in PCM Subscribers in this telephone directory can be found via PCM When dialing from the telephone directory you first search the PCM to find the relevant sub scriber and then set up the call using the search result 1 Start the function by selecting Call dialing from telephone directory The subscriber search dialog appears Display E gai Homepages f Shortcuts Personal Hore Settings Actwaton MEE Call Call monitoring rP CM Call Manager direct dialing dialing from telephone directory dialing from caller list Log off Dialing from telephone
34. mmunication Netana A31003 H2620 B100 1 7619 09 2004 3 2 HiPath Manager PCM V2 0 User Manual PCM Functions Home 3 1 2 Overview of services You can check which services are actually active on the server under Home overview of ser vices Display SIEMENS myPersonal 7 EXT Homepages Home sengs ETT on LISE El Call monitoring meP C display activated call handling types overview of services version information Log off Overview of services for Fellmann Ingrid Type of service Activated Telephone semce general E Telephone serice for Fellmann Ingrid F Semice for handling standard callers m Service for handling special callers C Restart handling Refresh display Help Siemens AG 2006 DC A Munchen ormen and Communication Nelworke e The general phone service must be permanently active to facilitate call forwarding e The phone service must also be active for every user who has activated call handling e The remaining services depend on the handling types activated The Restart handling switch allows you to restart the handling activities The Refresh display switch allows you to repeat the service check 3 1 3 Version information Select Home version information to display the current number of the PCM version installed A31003 H2620 B100 1 7619 09 2004 HiPath Manager PCM V2 0 User Manual 3 3 PCM Functions Settings 3 2 Settings The following funct
35. ned forwarding to unwanted individual call numbers e Forward calls from your customers to a colleague in your department e This colleague configured redirection forwarding to another colleague in an unconnected department However you do not support this type of forwarding 1 Select and not to the following specific call numbers and enter all unconnected de partment call numbers in the Call numbers list In the case of chained call forwarding only the last destination in the forwarding chain is considered before the call is forwarded to the next call number in your list Example e Your forwarding list contains the call numbers 150 and 160 e 150 forwarded to 151 e 151 forwarded to 152 e 152 forwarded to 153 An incoming call would be forwarded from 153 to 160 A31003 H2620 B100 1 7619 09 2004 3 30 HiPath Manager PCM V2 0 User Manual PCM Functions myPCM list is only ever considered and the call is then forwarded to the next call number in your list Example e Your forwarding list contains the call numbers 150 and 160 e PCM based forwarding is programmed for 150 with the forwarding destination In the case of call forwarding the first destination in the third forwarding destination list 151 and 152 An incoming call would be forwarded via 151 instead of 150 to 160 In the case of chained call forwarding only the last destination in the chain list is considered If PCM based forwarding is programmed with th
36. neral functions Language selection Before logging on you can select the language of the PCM user interface by clicking the ap propriate language in the header area of the User login window The following languages are available German English Spanish French Portuguese italian Dutch When you start PCM myPersonalWebManager opens in the languages last activat ed The language last selected is flagged in a cookie for Internet Explorer For this to work Accept All Cookies must be activated in the Internet Explorer settings More information on this can be found in the Windows Help Logging on to PCM 1 Enter your user name and password in the User login mask The Reset function allows you to clear the screen of any existing entries so that you can make your own 2 Click Accept or press The PCM page defined as the user s login page appears A31003 H2620 B100 1 7619 09 2004 HiPath Manager PCM V2 0 User Manual 2 3 Personal Call Manager General functions 2 2 2 Overview of functions The following functions are available after user login Menu Function Description Home Display activated call han Displays the call handling types activated for dling types the user logged on as well as the call han dling types activated for the terminal Provides an overview of the active status of services Displays the PCM version installed Logs the user off Settings Configures the
37. onfigured using a separate configuration tool within the MS Management Console You will find information on how to configure the pro gram in the Administrator Manual V4 01 SP2 or higher Deviations in terms of display and functionality may occur in other script based browsers on account of browser specific behavior We therefore only recommend the use of Internet Explorer O HiPath Manager PCM Web is optimized for use in conjunction with Internet Explorer A31003 H2620 B100 1 7619 09 2004 HiPath Manager PCM V2 0 User Manual 1 1 Introduction What s new in this version 1 1 What s new in this version The following modifications and enhancements vis a vis the previous version V1 0 were in corporated in HiPath Manager PCM 2 0 The user interface was revised myPersonalWebManager The language can be selected when logging on to the web Predefined homepages can be selected in PCM The menu structure and display were enhanced Shortcuts were introduced as an alternative means of selecting functions A PCM function page can be individually selected as the login page Forwarding destination lists and caller lists each for an unlimited number of entries were introduced Standard and special call handling types number unlimited were configured Call handling types can be activated simultaneously for both standard and special callers Call handling types for standard and special callers can be activated via configured termi nal
38. ons Call monitoring 3 6 You Call monitoring can monitor your own terminals for incoming calls in PCM Caller information is displayed as soon as a call is received You can then accept the call or forward it using one of the options available Automatic signaling 1 3 22 Select Call monitoring automatic signaling to activate call monitoring with automatic signaling PCM now waits for calls Caller information available is displayed as soon as a call is received Display Personal Home Settings Activation Lists Call Call monitoring nii P E il Call Manager automatic signaling Log om Call monitoring and automatic signaling for Fellmann Ingrid Waiting for cal D Siemens AG 2007 0 60312 Moren Information and Communication Hebworks You now have the following options Accept the call Click OK in the Accept call line The call is accepted at your telephone and the loud speaker is activated Whether or not this option is available depends on the terminal used see also section 3 7 1 Differences and restrictions for terminal types Forward the call to a specific call number Enter the destination call number in the Forward call to this number field and click OK in the same line The call is forwarded to the call number you want Forward the call to a forwarding destination list Select the relevant list in the Forward call to the forwarding destination list
39. optiPoint 500 entry e Key 5 8 on the terminal optiset E standard e Key 5 12 on the terminal optiset E comfort amp memory optiPoint 500 basic amp standard e Key 5 12 on the terminal e Key 1 16 in the 1st key module e Key 1 16 in the 2nd key module optiPoint 600 advanced optiPoint 600 office e Key 5 19 on the terminal e Key 1 16 in the 1st key module e Key 1 16 in the 2nd key module other terminals e No key possible Define the condition for canceling forwarding monitoring for calls The following options are available e Call time expires at last destination e Forwarding to last destination e Call acceptance or hang up The PCM can only forward one call at a time Other calls remain at the terminal until the previous forwarding monitoring operation is complete Name of the LDAP server s IP address telephone directory server Specifies a particular base where the search for entries should start in the LDAP folder The display can be made in either of two formats eo lt Level 3 gt lt Name gt lt Level 2 gt lt Name gt lt Level 1 gt lt Name gt e or lt Level 1 gt lt Name gt lt Level 2 gt lt Name gt lt Level 3 gt lt Name gt If you do not specify a restrictive search base the entire LDAP fold er will be the search base Select a PCM function page that should appear by default after user login All of the PCM s function pages are available A31003 H2620 B100 1 7619 09 2004 HiPath Manager
40. this handling type A list must caller list be selected otherwise the handling type cannot be saved Standard forwarding Select a forwarding destination list for call handling A list must destination list be selected otherwise the call handling type cannot be saved Call handling is valid for This is where you select the days of the week on which the call handling feature is to apply independent of the time limited op tion specified below selected applies on the corresponding days Forwarding destination This option specifies whether or not call handling is time limited list is time limited Option is marked Call handling type applies for the specified time period Option is not marked Call handling type applies until the call handling types set in PCM are deactivated A31003 H2620 B100 1 7619 09 2004 HiPath Manager PCM V2 0 User Manual 3 11 PCM Functions Settings Field Description Time period for standard This is where you specify the period for which the time depen forwarding destination dent standard profile is to apply Entries must have the format list hh mm hh mm and correspond to the local time zone The time periods entered are not compared with each other i e the period 22 00 02 00 can be defined and activates the standard profile for midnight Alternative forwarding Selecta forwarding destination list that should apply outside the destination list configured time in the case of time specific c
41. tivat ed this text is displayed after call handling activation for the duration specified under Display time of the display texts e l the Continually display activation text option is activated this text is permanently displayed after call handling activation until the call handling activity is disabled Display text when call Display text that should appear at the telephone when call handling handling is deactivat is active ed e This text appears after deactivating the call handling type and remains visible for the duration of the deactivation Continually display Activate this option if you want the telephone to display the text per activation text manently during activation Display time of the Duration of the text display on the terminal in seconds after acti display texts vating the call handling type A31003 H2620 B100 1 7619 09 2004 HiPath Manager PCM V2 0 User Manual 3 25 PCM Functions myPCM Field Activation deactiva tion key on the termi nal Forwarding monitor ing canceled after LDAP server name or IP LDAP base of search optional PCM page after login Description Select the terminal key to activate LED on deactivate LED off standard call handling in PCM The terminal keys available here depend on the type of terminal configured by the system adminis trator for the extension No key is entered here by default Overview of terminal types keys available optiset E basic
42. torir ve Call om ms craon l d a Monitoring m Manager forearding destination lists caller lists standard call handling special call handling Log off Call handling for standard callers Fellmann Ingrid Cal handling name customers Standard forwarding destination list custamer 2234 E Mon M Tue M Wed M Thu Call handling is valid for FF Fri C Sa C Sun Forwarding destination list ts time limited br Time period for standard forwarding TE 700 destination list hmm pa E Le Altern alive forearding destination list No call handling gt Cancel Save Help 2 Enter the following data Field Description Call handling name Name of the call handling type for special callers Standard forwarding Select a forwarding destination list for call handling A list must destination list be selected otherwise the call handling type cannot be saved Call handling is valid for This is where you select the days of the week on which the call handling feature is to apply independent of the time limited op tion specified below selected applies on the corresponding days Forwarding destination This option specifies whether or not call handling is time limited list is time limited Option is marked Call handling type applies for the specified time period Option is not marked Call handling type applies until the call handling types set in PCM are deactivated A31003 H2620 B100 1 7619 09 2004 HiPath Manager PCM V2
43. unication Networks HofmannstraBe 51 D 81359 Munchen Germany Reference No A31003 H2620 B100 1 7619 Printed in the Federal Republic of Germany Subject to availability Right of modification reserved
44. ved to avoid damaging the system or losing data A31003 H2620 B100 1 7619 09 2004 HiPath Manager PCM V2 0 User Manual 1 3 Introduction Overview of mouse key functions 1 3 Overview of mouse key functions Terms Explanation Click Press the left or right mouse button briefly Double click Briefly press the left mouse button twice in quick succession Drag Click on an object or area and hold the left mouse button down Drag amp Drop Click on an object or area hold the left mouse button down and move the object to the required area Then release the mouse button The TAB and RETURN keys can be used to enter data A31003 H2620 B100 1 7619 09 2004 1 4 HiPath Manager PCM V2 0 User Manual Personal Call Manager myPersonalWebManager 2 Personal Call Manager 2 1 myPersonalWebManager The PCM user interface known as myPersonalWebManager appears after login with the fol lowing elements Header area with Shortcut list 3 SIEMENS myPersonalWebManager Homepage list Menu area Personal Home Settings Activation Lists E Call Call monitoring a meo display activated call handling types overia nicas version information Log off Functional area with Display activated call handling types for ScreenTip describing Fellmann Ingrid the current function selected The Personal Call Manager enables call forwarding to be configured An unlimited number of forwarding destmation lists
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