User Manual Event Log
Contents
1. Event Log User Manual Version 2 0 Date 2009 09 24 This manual is valid for the following ASC products e EVOjip Server Software e INTERACTION Software e MARATHON EVOLUTION XXL MARATHON EVOLUTION MARATHON EVOlite Please note that you can always find the most up to date technical documentation on our web site at http www asctele com com partner area The ASC partner portal also provides the latest product updates Copyright 2004 2009 ASC telecom AG All rights reserved Windows is a registered trademark of Microsoft Corporation Linux is a registered trademark of Linus Torvalds MySQ_ is a registered trademark of Sun Microsystems SUSE and openSUSE Linux are trademarks of Novell Inc All other marks and names mentioned herein may be trademarks of their respective companies ASC telecom AG Seibelstr 2 4 D 63768 Hosbach Germany 1 1 2 1 2 1 1 2 1 2 2 2 2 2 1 2 2 2 2 2 2 1 2 2 2 2 2 2 2 3 2 2 2 4 2 2 3 2 2 4 2 20 2 3 Event Log Description OF the Software visevcccsssecsie ss cctcenecstc ced sccvextuencuvens sdedeuseocnenweceansusseiedduocsevencsocsumendoucuucuneiies 2 BUSA TNO e sc eee eyceie lets neque se ean cesnenceten nearness asi sssuiceeioeteesnicio deco ie sesaeetatenai seen iceaansusceceesnenesassessbesieeesaieees 2 Even COG o 1g 11 0 1 resorin otsnr act arh heredenit reese aot a reat ce eer a tee tenants 3 Fela 1 0 d Bd 015 lt 1 eee eee mee a2. Refresh Print Export Exit Modules w Alarm Manager oe API Server gt Archive Manager lt 5 Database Inserter o gt Delete Manager S Types 59 f States gt EvOip active t Evolution Portal o gt INSPIRATION WAAAY Server cs License Server o gt Local Replay Service 4 Post Processor oo XML Server Persistent Closed C P_ Module API Server API Server INSPIRATION WVA Server License Server XML Server Archive Manager Post Processor Database inserter Delete Manager EVOip active API Server Evolution Portal INSPIRATION VAA Server Local Replay Service Message Text Local User 1 is executing Event Log User Login for 1 at PORTAL User Login for Administrator local with INSPIRATIONpro Module logged on Module logged on Module logged on Module logged on Module logged on Module logged on Module logged on Module logged on Module logged on Module logged on Module logged on Updated 2009 Aug 19 11 15 18 AM 2009 Aug 19 11 13 29 AM 2009 Aug 19 11 00 48 AM 2009 Aug 18 02 08 44 PM 2009 Aug 18 02 06 41 PM 2009 Aug 18 02 06 38 PM 2009 Aug 18 02 06 37 PM 2009 Aug 18 02 06 37 PM 2009 Aug 18 02 06 37 PM 2009 Aug 18 02 06 36 PM 2009 Aug 18 02 06 33 PM 2009 Aug 18 02 06 32 PM 2009 Aug 18 02 06 30 PM 2009 Aug 18 02 06 28 PM 2009 Aug 19 11 15 18 AM 2009 Aug 19 11 13 29 AM 2009 Aug 19 11 00 48 AM 2009 Aug 18 02
3. ee b Fig 11 Footer section User Manual Event Log Doc Version 001 02 00 Rev 00 C 12 15 Event Log Event Log Operation VA Description of the Supported Drive Types Drive Type HDD ONLINE STORAGE AIT DVD RAM REV CD ROM DVD RAM E DISK E Description Local hard disk Connected Network Attached Storage NAS Internal AIT drive Internal DVD RAM drive Internal REV drive Internal CD ROM drive External DVD RAM drive External hard drive USB stick Description of the Level Indication Color of the Level Indication White Gray Green Green red Blue Yellow Red Description Free capacity No medium inserted Recording is currently taking place Warning state reached please insert a medium with free storage capacity Used capacity of an archive medium without software write protection Used capacity of an archive medium without write protection An error has occurred Please insert another medium Move the mouse pointer over the level indication to obtain a status message for this archive medium The following states can be displayed for the archive medium Status of the Archive Medium No Medium Unknown Data on Medium Medium Is Ready for Recording Recording Archive Medium Error Description There is no medium inside this drive The data on the medium is not an ASC format The medium inside the drive is ready for call recording
4. 11 40 05 26 January 2007 11 40 05 26 January 2007 11 40 05 26 January 2007 11 40 03 26 January 2007 11 40 01 26 January 2007 11 39 59 26 January 2007 11 39 58 26 January 2007 11 39 58 26 January 2007 11 39 55 26 January 2007 11 39 55 26 January 2007 11 39 55 25 January 2007 17 39 38 25 January 2007 17 12 05 In order to close a persistent message the specific entry has to be selected and closed using the right mouse button User Manual Event Log Doc Version 001 02 00 Rev 00 C 11 15 Event Log Event Log Operation Description of the Result Section Types Description Type Message type C Closed Checkbox for closed messages P Persistent Checkbox for persistent messages Module Name of the specific module Message Text Message text Updated Time of the last update Opened Time of the first appearance Closed Time of the elimination Close reason Reason for the elimination Description of the Context Menu Close All Ctrit Delete Refresh F5 Fig 10 Context menu Menu Item Description Close Closes the current error message if it is persistent Close All Closes all displayed error message if they are persistent Refresh Refreshes all messages 2 2 4 Footer Section of the Event Log Dialog Box The footer section at the bottom of the dialog box shows the free and the used capacity of the hard disk and the archiving media 92 1 GB free of 106 7GB DVD RAM 1 DVD RAM 2 DISK E 1
5. Header Section of the Event Log Dialog Box Refresh Print Export Exit Search Interval Results Limit 50 wil Fig 4 Header section Description The Refresh button retrieves current alarm Refresh information and updates the list displayed in the result section Exit The Exit button serves to exit the program Print Here you can print the table view of the Event Log E The table of the comments will be exported as Export CSV file A dialog box opens where you can enter the storage directory and file name To define a start and end time for the search the checkbox to the left of the Search Interval w Search Interval parameter has to be activated and the required start and end date has to be selected from the calendar menu Values 50 default 100 200 500 1000 Results Limit 50 The number of results to be displayed in the result section can be set to a value between 50 and 1000 2 2 2 Selecting Filter Criteria Below the header section several filter criteria can be selected in four separate fields Subsequent search processes will only deliver the results for the selected modules types states and time of last modification The following filter criteria are available e Modules e Types e States e Time of Last Modification only available if the Search Interval checkbox has been activated User Manual Event Log Doc Version 00
6. The data is currently being recorded on the archive medium The medium inside this drive is an archive medium The medium inside this drive is unusable User Manual Event Log Doc Version 001 02 00 Rev 00 C 13 15 SC Event Log A Event Log Operation WU Status of the Archive Medium Description Formatting Medium The medium inside this drive is currently being formatted Ejecting Medium The medium in this drive will now be ejected Empty Read Only Medium The medium inside this drive is write protected Drive Is not Ready The drive is not ready Loading Medium The inserted medium is currently being loaded Unknown Media Type The inserted medium type is unknown Update Mediua The medium in this drive is an update medium By right clicking the level indication you can open the following dialog box Detach Drive Fig 12 Dialog box for the level indication in the Event Log Eject Medium Ejects the inserted medium Detach Drive Securely detaches drives connected via USB from the system HINT Detaching may not be possible depending on the status of the USB drive HINT An USB drive must only be removed via the Detach Drive menu item Prior to connecting the drive again the detaching process must have been terminated correctly Please wait until the status bar has been updated User Manual Event Log Doc Version 001 02 00 Rev 00 C 14 15 Event Log Event Log
7. ee ene 3 CN UA ne EEEE niene seed mntessod gp seen So O E E EEEE 3 Browser Based OC ial O Moosers e vasceedentetonteniadtusednnet E E E 4 TOC LOVSVIE N aee a E I E E E E E E ee eee eee eee 6 Header Section of the Event Log Dialog BOX cccccccccssssssscecceeeeeeeeeseeeeeeeeeeceeeeeeeessaeeaeeeseeeeeeeeeeseseaaaaseesseeeeeeees 7 Selecting Filter Criei asses AE ROE ANA E AAEE EEEa A a 7 MOUIE S e E E E E T A A 8 TN N AE PE A E EA AE AT EE O E A A E E EAE AEE E A E I E E E 9 E P ANE EN E E A TE E E A TA E E A E E S 10 Time of Last MOCIICAMON gsscccaasncdecscccenccdaadaccnsateseadencestsderneseleanstennsceaasennsdeaedbesadedoedicgeusedechedecacabaccAdsieaidacdscteastede 10 Result Section of the Event Log Dialog BOX ccccccccccccssseeeeeeeeeeeeeeeeeeeeeeeesceeeeeeeeeesessaeesseeeeeeeeeeeessaeaaasaaeeess 11 Footer Section of the Event Log Dialog BOX cccccccccceccssseeeeeeeeceeeeeeceeeaeeeeeeeeeceeeeeeesessaeaeeeseeeseeeeesssaeaaaasaeeees 12 Status Bar of the Event LOG cccccccccccsssssseeeeeeeeeeeeeseeeeeesseeeeceeeeeeeeseseeeeeeeseeeeeeeeeeseeseeaseeseeeeeeeesesssaeaeaeeseeseseeeeees 15 ETN MAST ON ANN este ctietsa dS eenedberes E E E eta wae eee cee eedacio sees 15 User Manual Event Log Doc Version 001 02 00 Rev 00 C 1 15 Event Log Description of the Software VA SC 1 Description of the Software The Event Log is an application for searching and displaying error and status messages of E
8. 08 44 PM 2009 Aug 18 02 06 41 PM 2009 Aug 18 02 06 38 PM 2009 Aug 18 02 06 37 PM 2009 Aug 18 02 06 37 PM 2009 Aug 18 02 06 37 PM 2009 Aug 18 02 06 36 PM 2009 Aug 18 02 06 33 PM 2009 Aug 18 02 06 32 PM 2009 Aug 18 02 06 30 PM 2009 Aug 18 02 06 28 PM 10 8 GB free of 11 068 lt 0 CD ROM 1 al S ad Copyright ASC telecom AG All rights reserved Connected to 127 0 0 1 Server Time 2009 Aug 19 11 16 56 AM Fig 3 Total Overview of Event Log The Event Log dialog box displays all activities details warnings and errors of the individual modules On the left hand side of the header section you can find buttons for updating the results and for exiting the program On the right hand side you can find the Search Interval checkbox which allows you to show and hide the time filter Time of Last Modification Moreover the number of displayed messages can be determined The main section of the dialog box below the header section is divided into four filter criteria There the modules alarm types alarm states and the period of results can be selected for the search In the middle section there is a large result section where the messages are displayed In the footer section all drives and their status are displayed In the status bar the server name and server date or time are shown User Manual Ev ent Log Doc Version 001 02 00 Rev 00 C 6 15 Event L ea ine Coan NASC 2 2 1
9. 1 02 00 Rev 00 C 7 15 Event Log Event Log Operation SC A 2 2 2 1 Modules The Modules section permits filtering according to the individual MARATHON EVOLUTION modules Modules gt Alarm Manager gt Archive Manager gt Database Inserter License Server gt Selective Data Distribution Manager 40 Delete Manager co API Server 45 EVOIp active 42 EVOIp 5 Local Replay Service Ill gt Evolution Portal gt Recording Manager gt Recording Interface Adapter gt Window Manager gt XML Server gaa gao gno daa dno ga aa gna P n n la n CP Fig 5 Filter criterion Modules Description of the modules Module Alarm Manager Archive Manager Database Inserter License Server Selective Data Distribution Manager Delete Manager API Server EVOip active EVOip Local Replay Service Evolution Portal Recording Manager Recording Interface Adapter Window Manager XML Server Description Monitors modules and generates alarms in the case of errors Archives calls Inserts the index files generated by the Recording Manager Manages the licenses and checks the dongle Transmits calls via the FTP or SFTP server to other MARATHON EVOLUTION systems Monitors the media capacity and deletes calls for lack of space Interface to other modules and programs Active recording from VoIP devices Passive recordin
10. Operation Format Medium Formats the medium in the drive Start EVOLUTION Update If an update medium has been inserted a software update will be performed Ignore Recovery Discards data which exists on the hard disk but has not yet been transferred to the medium This may happen if an archiving process has not been entirely completed yet e g switching off with out prior system completion Cancel Collection Box Archiving Job Cancels the archiving of a call collection box 2 2 5 Status Bar of the Event Log In the status bar the activities the server name and server date time are shown Alle Aktivitaten einstellen und die Anwendung beenden Verbunden mit localhost Server Zeit 16 Januar 2007 9 58 16 Fig 13 Status bar 2 3 Exiting the Program To exit the Alarm Management click the Exit button Exit Fig 14 Exiting the Program User Manual Event Log Doc Version 001 02 00 Rev 00 C 15 15
11. VOip INTERACTION Server MARATHON EVOLUTION XXL MARATHON EVOLUTION MARATHON EVOlite and RIA Server 1 1 Installation This software is already pre installed on the recorder User Manual Event Log Doc Version 001 02 00 Rev 00 C 2 15 2 2 1 Event Log Event Log Operation Event Log Operation Starting the Program HINT Starting the program may take some seconds Please click the application only once Should an error occur during the program start a message will be displayed HINT The login may also fail due to access rights of the user If a user tries to log in locally but has not been assigned the required right the message You don t have the right for local login will appear In this case ask your system administrator to assign the required right Local Start For local operation at the MARATHON EVOLUTION start the Event Log via the Status icon from within the Portal User Manual Event Log Doc Version 001 02 00 Rev 00 C 3 15 Event Log Event Log Operation VA SC 2 1 2 Browser Based Operation For browser based operation open a browser enter the IP address of your recorder and click the Event Log button A separate window for the Event Log user login appears EVOip Server Software WEB Portal Applications Connection o ASC DataManager AZ D Event Log REMOTE ACCESS VIA HTTP 192 168 10 146 Visual CAM Copyright ASC telecom AG All r
12. atabase Inserter Delete Manager API Server Recording Mana License Server Y Alarm Manager Vv Archive Manager Y Alarm Manager Message Text Local User 1 is executing Alarm Management User Login for 1 at PORTAL Module logged on ESS Client xvoip from IP 127 0 0 1 is connected Module logged on Module logged on Module logged on Module logged on Module logged on Module logged on Module logged on Module logged on Module logged on Module logged on Module logged on Module logged on Module logged on The time was adjusted by the alarm management New time Media 2DLZJEP 0001 in DISK 1 will be overwritten now The time was adjusted by the alarm management New time Updated 26 January 2007 11 42 15 26 January 2007 11 40 57 26 January 2007 11 40 36 26 January 2007 11 40 30 26 January 2007 11 40 19 26 January 2007 11 40 15 26 January 2007 11 40 05 26 January 2007 11 40 05 26 January 2007 11 40 05 26 January 2007 11 40 05 26 January 2007 11 40 03 26 January 2007 11 40 01 26 January 2007 11 39 59 26 January 2007 11 39 58 26 January 2007 11 39 58 26 January 2007 11 39 55 26 January 2007 11 39 55 26 January 2007 11 39 55 25 January 2007 17 39 38 25 January 2007 17 12 05 26 January 2007 11 42 15 26 January 2007 11 40 57 26 January 2007 11 40 36 26 January 2007 11 40 30 26 January 2007 11 40 19 26 January 2007 11 40 15 26 January 2007 11 40 05 26 January 2007
13. g from VoIP devices Replays calls via phone MARATHON Central local interface of EVOLUTION user Manages and stores traditional and VoIP calls Interface to several PBXs for recording additional information and control Organizes the display of the individual windows Search and replay of calls via WEBplay and INSTANT WEBplay User Manual Event Log Doc Version 001 02 00 Rev 00 C 8 15 Event Log Event Log Operation Buttons Selects all list elements ej Undoes the current selection 2 2 2 2 Types The Types section permits filtering according to the severity of the messages Information Audit Fig 6 Filter criterion Types Description of the types Type Description Error Data loss Warning Danger of data loss Information Hints Audit User activities Buttons A Selects all list elements cea Undoes the current selection User Manual Event Log Doc Version 001 02 00 Rev 00 C 9 15 2 2 2 3 2 2 2 4 Event Log A Event Log Operation WU States The States section permits filtering according to the status of the messages Persistent Closed Persistent Closed Fig 7 Filter criterion States Description of the states States Description Active Currently existing messages in the system Persistent Persistent messages can only be deleted by means of user confirmation or system reboot Closed Closed messages Persistent Clo
14. ights reserved Fig 1 EVOip Server Software WEB Portal w a Fig 2 Logging on at the Event Log User Manual Event Log Doc Version 001 02 00 Rev 00 C 4 15 Event Log Event Log Operation The Event Log provides the following application languages e Czech e German e English UK e English US e Spanish e French e Italiano e Japanese e Dutch e Polish e Russian e Chinese e Taiwanese Enter the user name and the password as the case may be the combi user name and combi password you received from your system administrator into the text boxes and click on the Log in button Buttons Logs into the application via single sign on The system uses the Windows login information In this eee case no user name and password is necessary e This functionality has to be configured in the ASC n DataManager Login Logs into the application Combi User Expands the User Login dialog so that a Combi Di User and Password can be defined Single User Minimizes the User Login dialog Help Opens the context sensitive online help User Manual Event Log Doc Version 001 02 00 Rev 00 C 5 15 Event Log Event Log Operation Enter your user name and password HINT 2 2 Event Log When starting the Event Log for the first time via a Web browser you need administrator rights for the installation of the Java Runtime Environment Total Overview eH 3 Asc
15. sed Closed persistent messages Buttons Selects all list elements ea Undoes the current selection Time of Last Modification This filter criterion is only available after activation of the Search Interval checkbox The Time of Last Modification section permits filtering according to the date of the messages lt December 2006 gt Mon Tue Wed Thu Fri Sat Sun 1 2 3 4 5 6 7 8B 9J 16 11 17 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Fig 8 Filter criterion Time of Last Modification User Manual Event Log Doc Version 001 02 00 Rev 00 C 10 15 Event Log Event Log Operation Description of the time interval Time Interval From To Buttons 2 2 3 Description Select the desired start time from the calendar Select the desired end time from the calendar Sets the time interval to the current date Sets the time interval to yesterday Sets the time interval to the current week Sets the time interval to the current month Result Section of the Event Log Dialog Box The result section of the Event Log dialog box shows all selected alarm types for the selected modules with the selected state for the selected time interval Fig 9 Result section of the Event Log dialog box API Server API Server XML Server API Server Evolution Portal Window Manager Recording Intert Local Replay Ser EVOip active EVOip Selective Data D Archive Manager D
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