THERMAL PRINTER TSP700II SERIES Hardware Manual
Contents
1. iPod touch 5th generation Note as of December 2014 217 3 8 Setup Precautions Caution Symbol These symbols are located near the thermal print head Because the thermal print head is hot immediately after printing do not touch it Static electricity can damage the thermal print head To protect the thermal print head from static electricity do not touch it This symbol is located near the cutter Never touch the cutter blade as you could injure your fingers This symbol is located near the peripheral drive connector Do not connect this to a telephone This symbol is located near the screws securing the case or the protective plate which should not be opened by individuals other than service personnel Individuals other gt than service personnel should not remove these screws High voltage areas in the case can be dangerous Z WARNING If you notice smoke or strange odors coming from this product turn the power switch off immediately and remove the power cord from the AC outlet For repairs contact the dealer that you bought the product from Never attempt to repair the product yourself Doing so can be dangerous Never disassemble or modify the product Doing so may result in injury fire or electric shock On models that have cutters or tear bars do not touch the cutter blade or the tear bar There is a cutter or tear bar inside the paper outlet slot Never put your hand in the slo2. The radio waves generated by the device may interfere with the operation of electronic medical devices If you are using any electrical medical device contact its manufacturer for the restrictions on the use of the device Security functionality for Bluetooth is installed in this product Configure the security settings according to the manual available on the Star Micronics website to reduce the risk of security issues This device supports Bluetooth Since this functionality may be limited by local regulations first review the radio laws specific to the country in which the product will be used Below is a list of laws this device has been approved by As Star Micronics is committed to constant innovation revi sions may be made without an announcement Access the Star Micronics website for the latest listing of approvals Please refer to Star Micronics website for the latest information and manuals 19 4 Attaching the Accessories The following accessories are necessary when mounting the printer to a wall Holder plate and two flangeless screws The following accessories do not necessarily have to be attached Attach it if necessary e Cable cover e Switch cover 4 1 Attaching the Holder Plate lt Precoutions gt The holder plate is attached to the printer using the included screws and is hooked onto screws that are installed into the wall The screws on the wall are not included Use commercially a
3. 13 3 8 Set p ninie 18 Aitaching the ACCESS OTICS 20 4 1 Attaching the Holder 20 4 2 Attaching the 23 3 Switch Blind Installation 23 Bis Error Indicator Sooria EEE 24 5 1 Recoverable Grroes is cccccsiicttdincbestascicinceneesievceraiencdeddcaesnesseseeecevintiaiieemeieeds 24 5 2 Unrecov rable osc cccsccssoesnccussnsseranccadsudsesieedacasieesuisendassepeianesasuerssensiuates 24 6 Preventing and Clearing Paper Jams 25 6 1 Preventing Paper 25 6 2 Removing Paper 25 7 Maintenance sos dd soss sgos ssa ssasios 26 Pak Thermal Head or R n E Er EEEREN OES ESSEET E 26 7 2 Platen Rubber Roller sissien EE ees 26 7 3 Sensors and the Surrounding Areas sssssssssesereerereresessssesesceseres
4. Flashes at 4 seo nd intervals Flashes at 4 seo nd intervals Connect an Ethernet cable For details see section 3 2 4 Ethernet Interface Cable Ethernet link disconnection detection 1 IP address lost Flashes at 0 25 seo nd intervals Flashes at 0 25 seo nd intervals Set the correct IP address and restart the printer 1 IFBD HE07 only 5 2 Unrecoverable errors Turn the printer off check the recovery conditions and then turn the printer back on If the same error occurs after you turn the printer back on the printer needs to be repaired 0 125 second intervals Error description POWER ERROR Cause Recovery condition After you restart the printer the printer Cutter error Off Flashes reo lamp at Paper cutting in progress error recovers when the mobile cutter re turns to its home position Note 3 4 Flashes orange lamp Head thermistor error Off at 1 second intervals Flashes red lamp at 1 5 second intervals Flash memory error Off at0 5 second intervals Flash memory access error EEPROM error Off Bienes ed 1 amp at This is not a recoverable error 0 75 second intervals SRAM error Off Flashes orange lamp RAM access error Detection of head thermistor error Power voltage error Off Flashes orange lamp at 2 second intervals Detection of power voltage error Check the condition of the power sup ply and restart the p
5. clean with a cotton swab or soft cloth dipped in alcohol ethanol methanol or isopropyl Note 1 The thermal head is easily damaged Be sure to clean the thermal head with a soft cloth and be careful not to damage the head 2 Do not clean the thermal head immediately after printing when the thermal head is hot 3 Be careful of static electricity while cleaning the thermal head Static electricity can damage the head 4 Turn the power on only after the alcohol has dried completely 7 2 Platen Rubber Roller Using a dry soft cloth wipe off the dirt from the rubber roller Clean the entire rubber roller by rotating it 7 3 Sensors and the Surrounding Areas Clean the sensors mainly the reflector type sensors of debris dust paper particles glue etc that may have accumu lated 7 4 Paper Holder the Suurounding Areas Clean the paper holder of debris dust paper particles etc that may have accumulated Rubber roller Q Sensors Paper holder SEAI http www starmicronics com support
6. may result Note 2 Lock the printer cover by pressing down on the sides Do not try to close it by pressing down on the centre The cover may not lock properly Set the power switch to on to turn on power to the printer Make sure that the ERROR LED is not lit Note While the ERROR LED is lit the printer will not accept any commands such as the print command so make sure that the printer cover is locked properly Caution Symbol This symbol is placed near the thermal head to indicate that it may be hot Never touch the thermal head A A immediately after the printer has been used Let the thermal head cool for a few minutes before touching it Never touch the thermal head with your hands because it can generate static electricity which can damage the device in the thermal head This symbol is placed near the peripheral drive connector AN Do not connect this to a telephone 25 7 Maintenance Accumulation of paper dust and dirt may cause the printer to not print portions of characters To prevent such problems perform periodic maintenance such as removing paper dust from the paper transport sec tion and removing the blackened paper dust from the thermal head surface As a guideline clean the printer every six months Note Turn the printer s power switch off before performing maintenance 7 1 Thermal Head To remove the blackened paper dust that has accumulated on the thermal head surface wipe it
7. not using the optional AC adapter PS60A 24B1 series and are instead preparing your own power supply note the following points Use a power supply that is 24 VDC 10 and 2 1 more Select a power supply with current capacity that is appropriate for the actual printing ratio Use a power supply that supports with SELV output or LPS Limited Power Source e Take into consideration the noise in the environment that the printer is installed in and take appropri ate measures to protect the printer from static electricity AC line noise etc 3 4 Turning the Power On Connect the power cord according to the procedure in section 3 3 Connecting the AC Adapter Turn on the power switch which is on the front side of the printer The POWER lamp on the control panel will light Power switch 3 5 Connecting to a Peripheral Device You can connect a peripheral device to the printer using a modular plug Follow the procedure given below 1 Make sure that the AC adapter s power cord is not connected to the outlet 2 Connect the modular jack plug to the peripheral drive connector on the rear panel of the printer Connect the other end of the cable to the modular jack of the peripheral device CAUTION Do not connect a telephone line to the peripheral drive connector Doing so may cause the printer to malfunction Also for safety purposes do not connect a wire that may carry excessive voltage to the perip
8. over Bluetooth it is necessary to move back to the Bluetooth setting screen in the upper level iOS device and tap the desired printer name again to build a connection This is an iOS specification In order to save this labor this printer is equipped with the Auto Connection function that automatically requests a con nection from an upper level iOS device that was connected to the printer last time The default setting of this function may differ according to the printer model you are using Confirm the default settings for your printer as well as the use examples for ON OFF settings and then make the settings to match your purpose You can also check the current ON OFF setting by performing self printing lt Confirmation procedure by self printing gt 1 While the printer cover is closed hold down the FEED button on the operation panel and then turn on the power switch 2 Self printing starts and the settings for F W version DIP switch memory switch and so on are printed Subsequently the interface information is printed and finally the current ON OFF settings are printed Caution If Auto Connection function is set to ON when using devices other than iOS a Bluetooth communi cation with the printer may fail To use devices other than iOS such as the Android Windows devices make sure you turn off the Auto Connection function before using the printer For information on how to set up this function see 3 7 4 S
9. the roll paper guide as shown When using a paper roll with a 57 5 mm width remove the roll paper guide and install the roll paper guide into the other groove When you change the effective print width paper roll width change the printer utility s memory switch setting For details see the printer utility help Note After using a paper roll with a width of 57 5 mm do not change to a paper roll with a width of 79 5 or 82 5 mm This is because the printer head has deteriorated as a result of a portion of the head having been in direct contact with the platen 12 3 7 Bluetooth Settings For Bluetooth Interface Models only RST button PAIR button lt LED gt Indicates the status of the Bluetooth interface Green on Not connected Green flashing Ready to start pairing O 7 Blue on Connected RST PAIR Purple flashing Auto connection ON LED Pair the printer with the master device by following the procedure below 3 7 1 Pairing using SSP Simple Secure Pairing Default 1 Working on the master device tap Settings and set Bluetooth to ON lt iOS gt lt Android gt ee000 8 29 36 E lt Settings Bluetooth Settings WIRELESS amp NETWORKS Bluetooth Wi Fi DEVICES gt Bluetooth 2 After turning the printer s power switch on press and hold the PAIR button on the rear interface of the printer for 5 seconds or more and then release it The LED will flash gree
10. THERMAL PRINTER TSP700II SERIES Hardware Manual Caution Symbol These symbols are located near the thermal print head Because the thermal print head is hot immediately after printing do not touch it Static electricity can damage the thermal print head To protect the thermal print head from static electricity do not touch it This symbol is located near the cutter Never touch the cutter blade as you could injure your fingers This symbol is located near the peripheral drive connector Do not connect this to a telephone This symbol is located near the screws securing the case or the protective plate which AN should not be opened by individuals other than service personnel Individuals other than service personnel should not remove these screws High voltage areas in the case can be dangerous Federal Communications Commission Radio Frequency Interference Statement This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation NOTE This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment Thi
11. ave changed such as the PIN code device name and so on 1 While inserting a thin object such as the tip of a pen and holding down the RST button on the rear of the printer turn on the printer s power switch The POWER LED green and the ERROR LED red on the front of the printer start flashing 2 Hold down the RST button for 4 seconds or more note 1 and then release it Hold down for 4 seconds or more 3 After you release the RST button if the LED stops flashing and the POWER LED remains lit green within 12 seconds initialization is complete If the LED continues to flash for longer than 12 seconds after releasing the RST button this indicates that initialization was not successful Turn off the printer s power and then try again from step 1 4 Turn off the printer s power switch and delete the pairing setup with the higher ranked device Note1 In step 2 if you do not hold down the RST button for long enough initialization will not complete correctly For F W Ver2 0 Ver3 0a and Ver3 0b interfaces In step 2 you need to hold down the RST button for 8 seconds or more Also after finishing steps 1 to 3 to check that initialization was completed correctly perform self printing If the second sheet Bluetooth Information is not printed initialization has not been completed cor rectly If this happens turn off the printer s power and then try again from step 1 You can check the firmwa
12. ctor For connection of the AC adapter Never unplug the AC adapter while the printer is on 3 Setup 3 1 Connecting the Interface Cable to the PC 3 1 1 Parallel Cable Connect the parallel cable to a parallel port on your PC 3 1 2 RS 232C Cable Connect the RS 232C cable to a RS 232C port on your PC 3 1 3 USB Cable Connect the USB cable to a USB port on your PC 3 1 4 Ethernet Cable Connect the Ethernet cable to a USB port on your PC 3 2 Connecting the Interface Cable to the Printer Printer cables are not included in the package Obtain an appropriate cable that complies with the specifications beforehand Because the appropriate interface cable differs depending on the system that you are connecting the printer to contact the dealer that you bought the product from if you are unsure about what cable to use Before connecting or disconnecting an interface cable be sure to disconnect the AC adapter s power cord from the outlet 3 2 1 Parallel Interface Cable Ferrite core To connect a parallel cable follow the procedure given below 1 Make sure the printer is turn off 2 Affix the ferrite core
13. e received including interference that may cause undesired operation This equipment complies with FCC IC radiation exposure limits set forth for an uncontrolled environment and meets the FCC radio frequency RF Exposure Guidelines in Supplement C to OET65 and RSS 102 of the IC radio frequency RF Exposure rules This equipment has very low levels of RF energy that it deemed to comply without maximum permissive exposure evaluation MPE But it is desirable that it should be installed and operated keeping the radiator at least 20cm or more away from person s body excluding extremities hands wrists feet and ankles This statement will be applied only for the printers marketed in U S A and Canada CE MARKING WARNING Hereby Star Micronics Co Ltd declares that this device is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC Notice This device can be operated in all European countries Italy The public use is subject to general authorisation by the respective service provider Norway This subsection does not apply for the geographical area within a radius of 20 km from the centre of Ny Alesund This statement will be applied only for the printers marketed in Europe Trademark acknowledgments TSP700II Star Micronics Co Ltd Notice All rights reserved Reproduction of any part of this manual in any form whatsoever without STAR s express permission is forbidden The c
14. eerereseseseese 26 7 4 Paper Holder the Suurounding Areas sssssesssesseseresessesesesesserereseesesesesessese 26 1 Unpacking and Installation 1 1 Unpacking After unpacking the unit check that all the necessary accessories are included in the package Printer Screws Cable cover Holding plate 7 7 A Z gt 8 GY f Paper roll Switch blind etup sheets CD ROM S Note The ferrite core and fastener provided with your printer depend on your printer configuration Accessories vary depending on the model and the region where the printer was purchased 1 2 Notes about Installation eee ao ND opn Choose a firm level surface where the printer will not be exposed to vibration Make sure that the printer is connected to a reliable power outlet It should not be on the same electric circuit as copi ers refrigerators or other appliances that cause power spikes The power outlet you plan to connect to for power should be nearby and unobstructed Make sure that the printer is not exposed to direct sunlight Make sure that the printer is well away from heaters and other sources of extreme heat Do not locate the printer in a badly ventilated or dusty environment Make sure that the room where you are using the printer is not too humid This device employs a DC motor and switches that have an electrical contact point Avoid using the device in environments where silicon gas can become v
15. er is turned on and the LEDs on the front of the printer flash If you press the RST button when the printer is placed upright place it horizontally again while the LED is flashing RST button 3 The following information is printed After that turn the printer off and then back on again to set Auto Con nection to OFF lt Current Setting gt Auto Connection OFF To enable this setting turn Printer Power OFF and turn ON 4 To make sure Auto Connection is set to OFF correctly perform self printing as described in 3 7 3 Confirmation procedure by self printing Note Only Bluetooth Firmware Version 2 0 or later allows you to switch ON OFF by pushing the RST button The Bluetooth Firmware version can be confirmed by self printing For more information see 3 7 3 Confirmation procedure by self printing Setting from the Software After pairing your device and the TSP700II change Auto Connection in the following application provided by our company iOS Download Star Setting Utility from the following Web site http www star m jp prjump 000003 html Android Download Star Setting Utility from the following Web site http www star m jp prjump 000004 html Windows Download Star Bluetooth Utility from the following Web site http www star m jp prjump 000006 html 16 3 7 5 Resetting Bluetooth Settings The following procedure explains how to initialize settings that you h
16. etting up Auto Connection 14 See the table below for details of Auto Connection setting Auto Connection ON Auto Connection OFF Reconnecting without changing the master device Changing the connected master device Example recommended After the printer is turned on it automatically connects to the last master device that was connected Disconnect the Bluetooth connec tion in such a way as to turn OFF the power to the upper level de vice automatically connected Then establish a pairing with a desired master device When connecting directly to the printer from one master device After turning on the printer tap this printer s name on the Blue tooth settings screen on the mas ter device After turning on the printer es tablish a pairing with a desired master device When using the printer with mul tiple master device 15 3 7 4 Setting up Auto Connection Setting up from the Main Unit for the 5 7001 Note The following procedure explains how to change the Auto Connection function setting from ON to OFF If you want to change it from OFF to ON please follow the same procedure 1 When paper is loaded in the printer and it is turned on the POWER LED green on the front of the printer turns on 2 If you hold down the RST button on the back of the printer for at more than five seconds initial operations are performed in the same way as when the pow
17. heral drive connector 3 6 Loading a Paper Roll Use a paper roll that complies with the printer specifications and open the printer cover 1 Push the cover open lever 2 gt gt UO 2 If the thickness of the paper is 65 to 99 um install the tension bar on the printer as shown If the thickness of the paper is 100 to 150 um it is not necessary to install the tension bar Note A tension bar cannot be installed when a roll paper guide is installed in a printer Please remove the roll paper guide and then install the tension bar Roll paper guide Tension bar 3 Firmly press the tension bar until it clicks into place 4 After the tension bar is installed please install the roll paper guide again 5 Load the paper roll into the printer in the direction indicated by the figure and pull the leading edge of the paper straight toward you Note Make sure not to pass the paper under the tension bar In the following condition remove the tension bar unit and change the adjustment lever position in accordance with the procedures described in paragraphs 3 6 2 and 3 6 3 Paper thickness between 100 and 150 um or paper width of 57 5 mm on the vertical wall mount layout 6 Push on both sides of the rear cover to close it 25 5 Note 1 Be careful not to pull the paper out at an angle because doing so may cause the paper
18. id or foreign objects such as coins and paper enter the inside of the printer turn the power switch off disconnect the power cord from the AC outlet and consult the dealer that you bought the product from Continuing to use the printer may lead to a short circuit which may cause electric shock or fire The heating element and the driver IC of the thermal print head are easily damaged Do not touch them with metal objects sandpaper etc Do not touch the thermal print head heating element Doing so may make it dirty which will decrease the printing quality Static electricity can damage the driver IC and other components of the thermal print head Avoid touching it di rectly Do not operate the printer if there is moisture which has been caused by condensation or another factor on the front surface of the head The printing quality and the thermal print head s service life cannot be guaranteed if paper other than the recom mended paper is used In particular thermal paper containing Na K or C1 may drastically reduce the service life ofthe thermal printhead We recommend that you use paper with the following maximum ion densities 500 ppm of Na 150 ppm of K and 300 ppm of Cl For details on recommended thermal paper see the following webpage http www starmicronics com support CAUTION Wireless Communication Do not use the device where using wireless devices is prohibited or may cause interference or danger
19. ile holding the FEED button Continue holding down the FEED button until the POWER lamp and the ERROR lamp begin flashing The printer will change the MSWA 9 setting Horizontal Vertical when these have flashed for three seconds Run the Self test Printing to make sure that MSWA 9 is ON 1 21 Precautions regarding installation A CAUTION This caution indicates information that if ignored could lead to personal injury or property damage e Be sure to have qualified personnel install the specified screws and printer to the wall Star is not responsible for any accidents or injuries that occur as a result of improper installation misuse or modifications Especially when installing the printer at a high location make sure that the printer is securely installed to the wall If the printer is not installed securely and falls personal injury or damage to the printer may result Make sure that the mounting surface and installation screws are strong enough to install the printer Securely install the printer so that the weight of the printer and any connected cables will not cause the printer to fall Otherwise personal injury or damage to the printer may result Do not install the printer in an unstable location or a location that is exposed to vibration and shocks If the printer falls personal injury or damage to the printer may result 2 4 2 Attaching the Cable Attach the cable cover as shown in the
20. illustration 4 3 Switch Blind Installation It is not necessary to install the switch blind Only install it if it is necessary for you By installing the switch blind the following become possible e Preventing the power switch from being operated by mistake e Ensuring that other people can not easily operate the power switch Install the switch cover as shown in the diagram below The power switch can be turned ON and OFF O by inserting a narrow instrument ball pen etc in the holes in the switch blind 5 Error Indicators 5 1 Recoverable errors Check the recovery conditions The printer can be recovered while maintaining its current status Error description POWER ERROR Recovery condition Thermal head high Flashes at 0 5 sec OFF The printer recovers automatically when the thermal head temperature detection error ond intervals cools Cover open error ON ON Red The printer recovers when you close the cover Flashes orange The printer recovers when you set a new paper roll and Near end error ON lamp at 1 second y pap close the printer cover intervals i Blaclemark rtor ON ON Orange The printer recovers when you set a new paper roll and close the printer cover Paper outertor ON ON Orange The printer recovers when you set a new paper roll and close the printer cover Ethernet link disconnection detection 1 Physical link disconnection
21. n PAIR button Flashing green LED 3 Pairing will be possible for 60 seconds from when the LED begins flashing green During this time execute Search for devices from the master device and tap the relevant device from the displayed list Device name Star Micronics default 4 In an iOS device after pairing the LED will automatically begin flashing blue and the printer will be automatically connected In an Android device the LED turns blue only while data is sent 5 Connect to the printer from the master device application and perform printing If the printing is successful the pairing process has been completed Note The printer performs various processes immediately after connecting to or disconnecting from a master device Please wait approximately 0 1 seconds after connecting and approximately 0 5 seconds after disconnect ing before beginning communications with the printer 13 3 7 2 Pairing using PIN code Enter the following information in the master device if it does not support SSP when otherwise necessary PIN 1234 default Device name Star Micronics default It is recommended that you change the PIN code for greater security For details regard changing the PIN code please see the Software Manual Star Bluetooth Utility 3 7 3 Auto Connection Function iOS only Each time the wireless connection is disconnected while communicating with upper level iOS devices including iPad
22. olatile Use the printer within the boundaries indicated in the environmental requirements Even when the ambient tem perature and humidity are within the specifications avoid radical changes in environmental conditions The suitable operating temperature range is as follows Operating temperature 5 C to 45 C 10 When disposing of the printer obey local regulations 1 2 Parts Identification and Nomenclature Power switch Used to turn on off power to the printer Control panel Features LED indicators to indi cate printer status and switches to operate the printer Printer cover Open this cover to load or replace paper Cover open lever Push this lever in the direction of the ar row to open the printer cover FEED button When the printer is online pressing this button feeds the paper roll i ERROR lamp Red Orange LED Lights when the cover is open This lamp also indicates errors in combination with POWER lamp POWER lamp green Lights when the printer is online This lamp also indicates errors in combination with ERROR lamp DK DC24V Interface connector Peripheral drive connector For connection to a host computer Connects to peripheral units such as cash drawers etc Do not connect this to a telephone Power conne
23. ontents of this manual are subject to change without notice e All efforts have been made to ensure the accuracy of the contents of this manual at the time of going to press However should any errors be detected STAR would greatly appreciate being informed of them The above notwithstanding STAR can assume no responsibility for any errors in this manual Copyright 2007 2014 Star Micronics Co Ltd TABLE OF CONTENTS 1 Unpacking and 1 Unpacking sass coreaiancadenentwid sicascadindddscecciestdaineren 1 1 2 Notes about Installation vaccsiccsansicscssnetcmiuecccctdisaiadesecavunvbecdorisnesascesaseereevecees 1 2 Parts Identification and Nomenclature ccsssesssseccsssseeesssseessssseeeeeees 2 i ID 3 3 1 Connecting the Interface Cable to the 3 3 2 Connecting the Interface Cable to the Printer 4 3 3 Connecting the AC 7 3 4 Turning Power 8 3 5 Connecting to a Peripheral Device 8 3 6 Loading a Paper Real aipinscedeccateasascansieterinnceceansadiadddduaenseceseseadeneninieness 9 3 7 Bluetooth Settings For Bluetooth Interface Models only
24. onto the cable as shown in the illustration Interface cable 5cm maximum 3 Pass the fastener through the ferrite core 4 Loop the fastener around the cable and lock it Use scissors to cut off any excess 5 Connect the interface cable to the connector on the rear panel of the printer 6 Fasten the connector clasps Parallel interface cable 3 2 2 RS 232C Interface Cable 1 Make sure that the AC adapter s power cord is not connected to the outlet 2 Connect the interface cable to the connector on the rear panel of the printer 3 Tighten the connector screws RS 232C interface cable 3 2 3 USB Cable To connect a USB cable follow the procedure given below 1 Make sure that the AC adapter s power cord is not connected to the outlet 2 Connect the USB cable to the USB port 3 As shown in the figure pass the cable through the cable hooks to hold it in place 4 maximum Cable hook USB cable 3 2 4 Ethernet Cable If a ferrite core is included install the ferrite core onto the Ethernet cable according to the following procedure to prevent electrical noise If a ferrite core is not included perform steps 1 and 5 only When using an Ethernet cable that is 10 cm or less shielded cable is recommended 1 Make sure the printer is turned off 2 Install the ferrite core onto the ethernet cable as shown in the illustration below 3 Pass the fastener th
25. re version from the self printing results See page 14 for the self printing procedure 2 Do not turn off the printer during initialization otherwise initialization will not complete correctly 3 If initialization is not completed correctly turn off the printer s power and then try again from step 1 Made for 8 iPhone Made for iPod for iPhone Made for iPad mean that an electronic accessory has been designed to connect specifically to iPod iPhone or iPad respectively and has been certified by the developer to meet Apple performance standards Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards Please note that the use of this accessory with iPod iPhone or iPad may affect wireless performance iPad iPhone iPod and iPod touch are trademarks of Apple Inc registered in the U S and other countries iPad Air and iPad mini are trademarks of Apple Inc iOS is a trademark or registered trademark of Cisco in the U S and other countries and is used under license Android is a trademark of Google Inc Windows is registered trademarks of Microsoft Corporation Made for e iPhone 6 Plus e iPad Air 2 iPad 2 iPhone 6 iPad Air iPhone 5s iPad mini 2 iPhone 5 e iPad mini iPhone 5 iPad 4th generation iPhone 45 iPad 3rd generation
26. rinter Note 1 If an unrecoverable error occurs turn the power off immediately 2 A power voltage error may be a result of a power supply malfunction 3 If the paper is jammed turn the power off clear the jammed paper and then turn the power back on For details see section 6 2 Removing Paper Jams If other unrecoverable errors occur contact the dealer that you bought the product from for repairs 24 6 Preventing and Clearing Paper Jams 6 1 Preventing Paper Jams The paper should not be touched during ejection and before it is cut Pressing or pulling the paper during ejection may cause a paper jam paper cutting failure or line feed failure 6 2 Removing Paper Jam If a paper jam occurs clear it as described below 1 2 3 4 5 Set the power switch to off to turn off power to the printer Push the lever toward you to open the printer cover Remove the jammed paper Note 1 prevent parts such as the thermal head the rubber roller from damage or deformation do not forcibly pull on the paper with the printer cover closed Note 2 If label paper gets jammed the glue from the labels could stick to the parts If this occurs make sure to wipe them clean of the glue Position the paper roll straight and close the printer cover gently Note 1 Make sure that the paper is positioned straight If the printer cover is closed with the paper skewed a paper jam
27. rocedure indicated below The tension bar unit is unnecessary when using full face thermal label paper roll or thermal label paper roll tack label paper Installation layout Horizontal Vertical wall mount Paper width mm 82 5 79 5 57 5 82 5 79 5 57 5 Paper thickness Necessary Necessary Necessary Necessary Necessary Un between 65 and 100 um necessary Paper thickness Un Un Un Un Un Un between 100 um and 150 um necessary necessary necessary necessary necessary necessary Horizontal Use a flat head screwdriver as shown to remove the clips at both ends of the tension bar Then remove the tension bar unit Vertical Wall mount 11 3 6 3 Changing the Adjustment Lever Position The adjustment lever position must be changed in accordance with the paper thickness It is factory set to position 1 When using paper thickness between 100 and 150 um change the adjustment lever position in accordance with the procedure below As shown use a flat head screwdriver to move the adjustment lever inward Then lower the adjustment lever to the position in which the protrusion on the adjust ment lever engages with the hole in the frame Note Do not use position 7 Position Position Paper thickness Paper thickness between 65 um and 105 um between 105 um and 150 um 3 6 4 Removing the Roll Paper Guide When using a paper roll with an 82 5 mm width remove
28. rough the ferrite core 4 Loop the fastener around the cable and lock it Use scissors to cut off any excess 10 eee Ethernet cable CO Ferrite core 5 Connect the interface cable to the connector on the rear panel of the printer Ethernet cable Ethernet cable IFBD HEO7 fel IFBD HE05 aJ Link disconnection detection feature The Ethernet interface model is equipped with a link disconnection detection feature If the printer is turned on when an Ethernet cable is not connected to it the POWER and ERROR lamps are simul taneously turned on and off at 4 second intervals to indicate the disconnection Be sure to connect the Ethernet cable from a PC or hub to the printer and then turn the printer on 3 3 Connecting the AC Adapter Note Before connecting or disconnecting the AC adapter make sure that the printer and all the devices connected to it are turned off Then remove the power cord from the outlet 1 Connect the AC adapter to the power cord 2 Connect the AC adapter to the connector on the printer 3 Insert the power cable plug into an AC outlet A CAUTION When disconnecting the cable take hold of the cable connector to pull it out Releasing the lock makes it easy to disconnect the connector Pulling the cable excessively could cause damage to the connector Note We recommend that you use the standard AC adapter and power cord Ifyou are
29. s equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense FCC WARNING Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment For compliance with the Federal Noise Interference Standard this equipment requires a shielded cable For RF interference suppression if a ferrite core is provided with this device affix it to the interface cable This statement will be applied only for the printers marketed in U S A Statement of The Canadian Department of Communications Radio Interference Regulationst This Class A digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe A est conforme la norme NMB 003 du Canada The above statement applies only to printers marketed in Canada lt For Bluetooth models gt Federal Communications Commission Radio Frequency Interference Statement This device complies with Part 15 of the FCC Rules and RSS Gen of IC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interferenc
30. t regardless of whether or not the printer is in operation You must open the printer cover to replace paper However because the cutter blade or tear bar is located inside of the cover be careful not to bring your face and hands too close to the blade or tear bar when the cover is open During and immediately after printing the area around the print head is very hot Don t touch it because you could be burned Be sure to turn off the printer before performing maintenance on the cutter Failing to do so is dangerous CAUTION We recommend that you unplug the printer from the power outlet whenever you do not plan to use the printer for long periods Because of this you should locate the printer so that the power outlet it is plugged into is nearby and easy to access Ifan AC cord set is supplied with the product the power cord that is included has been specially designed for the product Make sure that the printer and the PC are turned off and unplugged from their AC outlets before you make connec tions Do not connect a telephone line to the peripheral drive connector which is used for devices such as cash drawers Doing so may cause the printer to malfunction Also for safety purposes do not connect a wire that may carry ex cessive voltage to the peripheral drive connector 18 Do not open the printer covers while the printer is printing or cutting Do not pull out paper when the printer cover is closed If liqu
31. to or skew 2 Be sure not to close the printer cover by pushing only one side 3 Be careful not to get your fingers caught when opening or closing the printer cover 4 After the printer cover is closed the printer performs initial operations from paper feeding to paper cutting Do not open the printer cover until the initial operations are complete 10 3 6 1 Compliant Paper Roll Specifications Paper thickness 65 to 75 um 618 1mm Core outer 18 1mm Core outer Thermal Paper 65 to 75 um 32 1 outer 25 4 1mm Core outer 75 to 150 um 032 1mm Core outer 25 4 1mm Core outer Thermal Label Paper Max 150 um Paper width Thermal Paper 79 5 0 5 mm or 82 5 0 5 mm or 57 5 0 5 mm Thermal Label Paper 79 5 0 5 mm or 82 5 0 5 mm External dimensions e Roll diameter Take up paper roll width Max 6100 mm 80 2 mm 83 95 mm 58 mm Printed surface Outer edge of roll Note 1 Do not glue or tape the paper roll and shaft core together 2 Do not fold the tail end of the paper 3 For details on recommended thermal paper see the following webpage http www starmicronics com support 3 6 2 Removing the Tension Bar When using thermal paper roll the tension bar unit may or may not be necessary depending on the paper thickness paper width or the installation layout If the tension bar unit is unnecessary remove it in accordance with the p
32. vailable screws 4 mm diameter that are suitable for the wall material wood steel beam concrete etc The printer s weight is approximately 2 4 kg when the largest diameter roll paper is loaded Use screws on the wall that have both shear strength and pulling out strength to withstand a force of at least 12 kgf 118 N 1 Attach the shaft to the printer Push in the left and right ends of the shaft 2 Wipe the area into which the rubber feet will be affixed in order to remove any grime then affix the roll stoppers The positions for affixing them will vary depending on the paper width 82 5 or 79 5 mm width 57 5 mm width 20 3 Use a regular screwdriver to remove the clips at both ends of the bar to remove the tension bar unit Note If the paper witdth is 79 5 82 5mm and the paper thickness is less than 100um you do not need to remove the tension bar unit 4 Attach the holding plate to the printer Then tighten the two screws that were supplied to secure it in place Position the printer over the screws etc on the wall and then slide it downward to set it in place 5 Push the cover open lever and open the printer cover 6 Insert the paper roll as shown 7 To change the Paper Near End Sensor setting from Horizontal to Vertical change the MSW Memory Switch A 9 from OFF 0 to ON 1 as shown below Open the printer cover then turn the power on wh
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