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1. Enabling and exiting user initiated Hibernation You can enable user initiated Hibernation and change other power settings and timeouts using Power Options 1 From the Start screen type power options and then select Power Options 2 Inthe left pane click Choose what the power button does 3 Click Change Settings that are currently unavailable 4 Inthe When I press the power button area select Hibernate 5 Click Save changes To exit Hibernation briefly press the power button The power lights turn on and your work returns to the screen where you stopped working 32 Chapter6 Power management A NOTE Ifyou have set a password to be required on wakeup you must enter your Windows password before your work will return to the screen Using the power meter and power settings The power meter is located on the Windows desktop The power meter allows you to quickly access power settings and view the remaining battery charge e To reveal the percentage of remaining battery charge and the current power plan on the Windows desktop point over the power meter icon e To use Power Options or to change the power plan click the power meter icon and select an item from the list From the Start screen you can also type power options and then select Power Options Different power meter icons indicate whether the computer is running on battery or external power The icon also reveals a message if the battery has reached
2. Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft Input power 75 15 Accessibility HP designs produces and markets products and services that can be used by everyone including people with disabilities either on a stand alone basis or with appropriate assistive devices Supported assistive technologies HP products support a wide variety of operating system assistive technologies and can be configured to work with additional assistive technologies Use the Search feature on your device to locate more information about assistive features A NOTE For additional information about a particular assistive technology product contact customer support for that product Contacting support We are constantly refining the accessibility of our products and services and welcome feedback from users If you have an issue with a product or would like to tell us about accessibility features that have helped you please contact us at 1 888 259 5707 Monday through Friday 6 A M to 9 P M North American Mountain Time If you are deaf or hard of hearing and use TRS VRS WebCapTel contact us if you require technical support or have accessibility questions by calling 1 877 656 7058 Monday through Friday 6 00 a m to 9 00 p m North American Mountain Time y NOTE Support is in English only 76 Chapter 15 Accessibility A Traveling with the computer For best re
3. When a firewall is installed on a system all data sent to and from the system is monitored and compared with a set of user defined security criteria Any data that does not meet those criteria is blocked Your computer or networking equipment may already have a firewall installed If not firewall software solutions are available NOTE Under some circumstances a firewall can block access to Internet games interfere with printer or file sharing on a network or block authorized e mail attachments To temporarily resolve the problem disable the firewall perform the task that you want to perform and then reenable the firewall To permanently resolve the problem reconfigure the firewall Installing critical security updates Z CAUTION Microsoft sends out alerts regarding critical updates To protect the computer from security breaches and computer viruses install all critical updates from Microsoft as soon as you receive an alert You can choose whether updates are installed automatically To change the settings from the Start screen type control panel and then select Control Panel Select System and Security select Windows Update select Change settings and then follow the on screen instructions Using antivirus software 57 Installing an optional security cable A NOTE A security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen E NOTE The securi
4. c ee eeeeeceeeeeeeeeeeeeeeceeeeeeeeeneeeeeeseeeeeeeseeeeeeeeeseneaeeeeeeeenaees 53 Using HP 3D DriveGuard select models Only c cceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeseeeeeeeeteeeaeeees 53 Identifying HP 3D DriveGuard status 0 0 2 eeceeeeeeeeeeeeeeeeeeeeeeeeteeeeeeeeeseeeaaees 53 EE EN fan sence ba E IA A LRE vk desu EE PARAE EE E A EE soos bees tiie EEE E AEE E E E PEE ae ate senescent 54 Protecting the COMPUTED secsirirircarceiridrinitici sraide eenid ENE E EEEE E 54 Usmo PASSWOIS cescssiiiana a a aa 54 vii Setting passwords in WiINdOWS 2 ccc c ccececeseceeeeeeeseneeteneneneeeeeeeneneesedenenseeeeedtereeeeeennenees 55 Setting passwords in Computer Setup cccccecceeeeeeeeecceceeeeeeeeeeeeeeeeeceneaaeaeeeeeeeeeeeteeeee 55 Managing an administrator password in Computer Setup cccceeceeeeeeeeeeeecteeeeeeeeees 55 Entering an administrator password in Computer Setup cceeeeeteeeee 57 Using antivir s SOMWANEC evcicis2ccci feared eeisieseeedeeieceaecetdinielievsi eit uusaetineetieetdied 4a les E 57 Using firewall Sofware sstiecesssateesassvancecdesveaitddevbnaceeas sueacteadeeeecndacnanaeteda E RR 57 Installing critical Security updates oiscgeses occ ceesaes eevucese ns ipevesteches ceed T 57 Installing an optional security cable occ eee cette eee enne eee eee ne ee teeta eee ee anaia EAT EE EEEE 58 Using the fingerprint reader Select models only cceceeeeeeeeeeeeeeeeeeee
5. A Move the pointer over the power meter icon on the Windows desktop in the notification area at the far right of the taskbar Maximizing battery discharge time Battery discharge time varies depending on features you use while on battery power Maximum discharge time gradually decreases as the battery storage capacity naturally degrades Tips for maximizing battery discharge time e Lower the brightness on the display e Remove the battery on the computer when it is not being used or charged if the computer contains a user replaceable battery e Store the user replaceable battery in a cool dry location e Select the Power saver setting in Power Options Managing low battery levels The information in this section describes the alerts and system responses set at the factory Some low battery alerts and system responses can be changed using Power Options Preferences set using Power Options do not affect lights From the Start screen type power select Settings and then select Power Options 34 Chapter6 Power management Identifying low battery levels When a battery that is the sole power source for the computer reaches a low or critical battery level the following behavior occurs e The battery light select models only indicates a low or critical battery level e The power meter icon in the notification area shows a low or critical battery notification A NOTE For additional information about the power meter see
6. Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer IMPORTANT All labels described in this section will be located in one of 3 places depending on your computer model affixed to the bottom of the computer located in the battery bay or under the service door e Service label Provides important information to identify your computer When contacting support you will probably be asked for the serial number and possibly for the product number or the model number Locate these numbers before you contact support Oo oduct XXKXXXXK NE A AA O E Warranty lylyOy Component 1 Serial number 2 Product number 3 Warranty period e Microsoft Certificate of Authenticity label select models only prior to Windows 8 Contains the Windows Product Key You may need the Product Key to update or troubleshoot the operating system HP platforms preinstalled with Windows 8 or Windows 8 1 do not have the physical label but have a Digital Product Key electronically installed 9 E NOTE This Digital Product Key is automatically recognized and activated by Microsoft Operating Systems on a reinstall of the Windows 8 or Windows 8 1 operating system with HP approved recovery methods e Regulatory label s Provide s regulatory information about the computer e Wireless certification label s
7. To add or replace a memory module 1 2 3 4 Save your work and shut down the computer Disconnect AC power and external devices connected to the computer Remove the battery see Removing a battery on page 36 Remove the memory service cover a With the battery bay away from you remove the screw 1 b Tilt the memory service cover 2 up c Lift the memory service cover away 3 60 Chapter10 Maintenance 5 If you are replacing a memory module remove the existing memory module a Pull away the retention clips 1 on each side of the memory module The memory module tilts up Adding or replacing memory modules 61 b Grasp the edge of the memory module 2 and then gently pull the memory module out of the memory module slot Z CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module To protect a memory module after removal place it in an electrostatic safe container 6 Insert anew memory module Z CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module a Align the notched edge 1 of the memory module with the tab in the memory module slot b With the memory module at a 45 degree angle from the surface of the memory module compartment press the module 2 into the memory module slot until it is seated 62 Chapte
8. Using an optional external numeric keypad Keys on most external numeric keypads function differently according to whether num lock is on or off Num lock is turned off at the factory For example e When num lock is on most keypad keys type numbers e When num lock is off most keypad keys function like the arrow page up or page down keys When num lock on an external keypad is turned on the num lock light on the computer is turned on When num lock on an external keypad is turned off the num lock light on the computer is turned off To turn num lock on or off on an external keypad as you work A Press the num Ik key on the external keypad not on the computer Using the keyboard 25 5 Multimedia Your computer may include the following e Integrated speaker s e Integrated microphone s e Integrated webcam e Preinstalled multimedia software e Multimedia buttons or keys Using the media activity controls Depending on your computer model you may have the following media activity controls that allow you to play pause fast forward or rewind a media file e Media buttons e Media action keys e Media keys Audio On your computer or on select models using an external optical drive you can play music CDs download and listen to music stream audio content from the web including radio record audio or mix audio and video to create multimedia To enhance your listening enjoyment attach external audio devi
9. ap User Guide Copyright 2014 Hewlett Packard Development Company L P Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel is a trademark of Intel Corporation in the U S and other countries Microsoft and Windows are U S registered trademarks of the Microsoft group of companies The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition November 2014 Document Part Number 781555 001 Product notice This user guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality Go to http Awww microsoft com for details To access the latest user guide go to http Awww hp com support and select your country Select Drivers amp Downloads and then follow the on screen instructions Software terms By installing copying downloading or otherwise using any software product preinstalled
10. 1 and high speed Internet service purchased from an Internet service provider A wireless router 2 purchased separately A wireless computer 3 A NOTE Some modems have a built in wireless router Check with your ISP to determine what type of modem you have The illustration below shows an example of a wireless network installation that is connected to the Internet A X a As your network grows additional wireless and wired computers can be connected to the network to access the Internet For help in setting up your WLAN see the information provided by your router manufacturer or your ISP Configuring a wireless router For help in configuring a wireless router see the information provided by your router manufacturer or your ISP NOTE Itis recommended that you initially connect your new wireless computer to the router by using the network cable provided with the router When the computer successfully connects to the Internet disconnect the cable and access the Internet through your wireless network Protecting your WLAN When you set up a WLAN or access an existing WLAN always enable security features to protect your network from unauthorized access WLANs in public areas hotspots like coffee shops and airports may not provide any security If you are concerned about the security of your computer in a hotspot limit your network activities to e mail that is not confidential and basic Intern
11. 28 HDMI 6 29 USB 5 VGA 28 power battery 33 conserving 36 options 31 power button 31 power button identifying 11 power connector identifying 6 power lights 4 9 power switch 31 power saving states 31 product name and number computer 74 public WLAN connection 18 R readable media 32 recovery discs 66 69 HP Recovery Manager 68 media 69 options 67 starting 69 supported discs 66 system 68 USB flash drive 69 using HP Recovery media 67 recovery media creating 66 creating using HP Recovery Manager 67 recovery partition removing 69 regulatory information regulatory label 74 wireless certification labels 74 restore Windows File History 67 RJ 45 network jack identifying 6 RJ 45 network lights identifying 6 S scrolling TouchPad gesture 22 security cable slot identifying 5 security wireless 17 serial number 74 serial number computer 74 setting password protection on wakeup 33 setting power options 31 setup of WLAN 17 shutdown 31 Sleep exiting 32 initiating 32 slots security cable 5 software antivirus 57 critical updates 57 Disk Cleanup 53 Disk Defragmenter 52 firewall 57 speakers identifying 12 storing a battery 36 supported discs recovery 66 switch power 31 system recovery 68 system restore point creating 66 T temperature 36 testing an AC adapter 38 TouchPad buttons 8 using 20 TouchPad gestures 2 finger pinch zoom 22 scrolling 22 TouchPad light identi
12. 77 configuring audio for HDMI 30 connecting toa WLAN 18 connector power 6 conservation power 36 corporate WLAN connection 18 critical battery level 32 critical updates software 57 D deleted files restoring 67 Disk Cleanup software 53 Disk Defragmenter software 52 drive media 32 drives external 42 handling 43 hard 42 optical 42 using 43 E electrostatic discharge 82 esc key identifying 12 external AC power using 37 external devices 42 external drive 42 external monitor port 6 28 F Face Recognition 27 fingerprint reader 58 fingerprint reader identifying 12 fingerprints registering 59 firewall software 57 fn key identifying 12 24 H hard drive external 42 HP 3D DriveGuard 53 installing 48 removing 46 hard drive light 53 hard drive light identifying 4 hard drive identifying 14 HDMI port connecting 29 HDMI port identifying 6 HDMI configuring audio 30 Index 83 headphone audio out jack 4 headphones and microphones connecting 27 Hibernation exiting 32 initiating 32 high definition devices connecting 29 hot keys description 24 HP 3D DriveGuard 53 HP PC Hardware Diagnostics UEFI downloading 72 using 71 HP Recovery Manager correcting boot problems 69 starting 69 HP Recovery media creating 66 recovery 69 HP Recovery partition recovery 68 removing 69 hubs 40 l input power 75 internal microphones identifying 7 Internet connection setup 17 issues resolvin
13. BE E I E E E E E E E E A E E T E E ere 7 TOD saiae aa a a a aa aa aaaea E a a a a a te 8 TouchPad wececccsteece ootenceeteshawslalechuvszaeectieseeudehe but bedectebt EEEE E E EEE EEA 8 GON e e a E E O A aacteete 9 Buttons speakers and fingerprint reader select models only ccceeeeeeeeeteeeeteeneeeees 11 E E A E N E plage E EE E E A E 12 BOU E aa E EE N T EEE E EEE EE E E 13 PrO r a E euteasustussucsseneysacauutseacansuceers 14 3 Gonmei OA NERWONE sanii adara k AEAN Traa aL 15 Connecting to a wireless NOtwOrk c ccccceesecceeeeeseeceeeeensecenenensaeceeeeensaeeeeeeeneeaeeeeessneceeeesseeeeeeeeeneneees 15 Using the wireless Controls iis csvsccesiic eA tieee Gentile eed es eee ve EE RE 15 Using the wireless Dutton s s icceis ccadees naain A Vie 15 Using operating system controls ce cceceeeeeeneeeeeeeeeeeeeeeeteeeeeeeetaeeeeeeenaeeeenenea 16 Using a WLAN oiscceisccsichecstcesteteneccvituanenestdaiaedeereantune TEE EET 16 Using an Internet service provider sssssessssrressssrnsssesnnannrannnanennnndnnnannaaennnnaana 16 Setting Up a WEAN cic ctedtad acest n a A etal aaa 17 Configuring a wireless router 22 2 cece ceeeee eee eene eee ee tence ee eeaeeeeeetaaeeeeeetneeeeeee 17 Protecting your WLAN ji jccvesvacdives vended weitere E th 17 Connecting tora WLAN jjecte cts aedescas neering ted eda plone daa 18 Using Bluetooth wireless devices select models only ec ceeeeeeeseeeeeeeeene
14. When chat is not available in a particular language it is available in English Find HP support worldwide telephone numbers Locate an HP service center Resolving issues The following sections describe several common issues and solutions The computer is unable to start up If the computer does not turn on when you press the power button the following suggestions may help you determine why the computer does not start up e Ifthe computer is plugged into an AC outlet plug another electrical device into the outlet to be sure that the outlet is providing adequate power EA NOTE Use only the AC adapter provided with the computer or one approved by HP for this computer e Ifthe computer is plugged into an external power source other than an AC outlet plug the computer into an AC outlet using the AC adapter Be sure that the power cord and AC adapter connections are secure The computer screen is blank If the screen is blank but you have not turned off the computer one or more of these settings may be the cause e The computer may be in the Sleep state To exit Sleep briefly press the power button Sleep is an energy saving feature that turns off the display Sleep can be initiated by the system while the computer is on but is not in use or when the computer has reached a low battery level To 78 AppendixB Troubleshooting change these and other power settings right click the Battery icon on the Windows desk
15. OK To return audio to the computer speakers follow these steps 1 From the Windows desktop right click the Speakers icon in the notification area at the far right of the taskbar and then click Playback devices 2 On the Playback tab click Speakers Click Set Default and then click OK 30 Chapter5 Multimedia 6 Power management A NOTE A computer may have a power button or a power switch The term power button is used throughout this guide to mean both types of power controls Shutting down turning off the computer Z CAUTION Unsaved information is lost when the computer shuts down The shutdown command closes all open programs including the operating system and then turns off the display and computer Shut down the computer under any of the following conditions e When you need to replace the battery or access components inside the computer e When you are connecting an external hardware device that does not connect to a Universal Serial Bus USB port e When the computer will be unused and disconnected from external power for an extended period Although you can turn off the computer with the power button the recommended procedure is to use the Windows shutdown command A NOTE Ifthe computer is in the Sleep state or in Hibernation you must first exit Sleep or Hibernation before shutdown is possible by briefly pressing the power button 1 Save your work and close all open programs 2 Fr
16. Provide s information about optional wireless devices and the approval markings of some of the countries or regions in which the devices have been approved for use 74 Chapter 13 Support 14 Specifications Input power e Operating environment Input power The power information in this section may be helpful if you plan to travel internationally with the computer The computer operates on DC power which can be supplied by an AC or a DC power source The AC power source must be rated at 100 240 V 50 60 Hz Although the computer can be powered from a standalone DC power source it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer The computer can operate on DC power within the following specifications Input Power Rating Operating voltage and current 19 5 V dc 3 33 A 65 W 19 5 V dc 2 31 A 45 W A NOTE This product is designed for IT power systems in Norway with phase to phase voltage not exceeding 240 V rms A NOTE The computer operating voltage and current can be found on the system regulatory label Operating environment Factor Metric U S Temperature Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 10 to 90 Nonoperating 5 to 95 5 to 95 Maximum altitude unpressurized
17. Start screen type Intel and then select Intel Rapid Storage Technology Click the Acceleration link and then click the Disable Acceleration link Wait for the Acceleration Mode to complete Click the Reset to Available link 7 IMPORTANT You must temporarily disable SRT when changing RAID modes Make the change and then re enable SRT Failure to temporarily disable this feature will prevent you from creating or changing RAID volumes NOTE HP does not support SRT with self encrypting drives SEDs 44 Chapter 8 Drives Removing or replacing the service door Removing the service door Remove the service door to access the hard drive and other components 1 Remove the battery see Removing a battery on page 36 2 With the battery bay away from you remove the screw 1 tilt the service door up 2 and then lift the service door away 3 Replacing the service door Replace the service door after accessing the hard drive and other components 1 With the battery bay away from you tilt down the service door to align the front edge of the service door near the front edge of the computer 1 Insert the alignment tabs 2 on the rear edge of the service door with the notches on the computer and tilt down and into place Using hard drives 45 3 Insert and tighten the screw 3 4 Insert the battery see Inserting or removing the battery on page 35 Replacing or upgrading the hard drive CAU
18. a low or critical battery level Setting password protection on wakeup To set the computer to prompt for a password when the computer exits Sleep or Hibernation follow these steps 1 From the Start screen type power options and then select Power Options 2 Inthe left pane click Require a password on wakeup 3 Click Change Settings that are currently unavailable 4 Click Require a password recommended A NOTE If you need to create a user account password or change your current user account password click Create or change your user account password and then follow the on screen instructions If you do not need to create or change a user account password go to step 5 5 Click Save changes Using battery power Z N WARNING To reduce potential safety issues use only the battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP The computer runs on battery power whenever it is not plugged into external AC power Computer battery life varies depending on power management settings running programs display brightness external devices connected to the computer and other factors Keeping the battery in the computer whenever the computer is plugged into AC power charges the battery and also protects your work in case of a power outage If the computer contains a charged battery and is running on external AC power the computer automatically switches to battery
19. drive in a bubble pack mailer or other suitable protective packaging and label the package FRAGILE Avoid exposing a drive to magnetic fields Security devices with magnetic fields include airport walk through devices and security wands Airport conveyer belts and similar security devices that check carry on baggage use X rays instead of magnetism and do not damage drives Using hard drives Z CAUTION To prevent information loss or an unresponsive system Save your work and shut down the computer before adding or replacing a memory module or hard drive If you are not sure whether the computer is off turn the computer on by pressing the power button Then shut down the computer through the operating system Handling drives 43 Intel Smart Response Technology select models only Intel Smart Response Technology SRT is an Intel Rapid Storage Technology RST caching feature that significantly enhances computer system performance SRT allows computers with an SSD mSATA module to be used as cache memory between the system memory and hard disk drive This provides the advantage of having a hard disk drive or a RAID volume for maximum storage capacity while simultaneously delivering SSD enhanced system performance experience If you add or upgrade a hard drive and intend to set a RAID volume you must temporarily disable SRT set the RAID volume and then enable SRT To temporarily disable SRT 1 2 3 4 From the
20. flash drive or the number of blank DVD discs that will be required e To create recovery discs your computer must have an optical drive with DVD writer capability and you must use only high quality blank DVD R DVD R DVD R DL or DVD R DL discs Do not use rewritable discs such as CD RW DVD RW double layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive 66 Chapter11 Backing up restoring and recovering If your computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you can use an external optical drive purchased separately to create recovery discs or you can obtain recovery discs for your computer from support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http Awww hp com support select your country or region and follow the on screen instructions If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub Be sure that the computer is connected to AC power before you begin creating the recovery media The creation process can take up to an hour or more Do not interrupt the creation process If necessary you can exit the progr
21. may require additional support software which is usually included with the device For more information about device specific software see the manufacturer s instructions These instructions may be provided with the software on disc or on the manufacturer s website The computer has at least 1 USB port that supports USB 1 0 1 1 2 0 or 3 0 devices Your computer may also have a USB charging port that provides power to an external device An optional docking device or USB hub provides additional USB ports that can be used with the computer 40 Chapter 7 External cards and devices Connecting a USB device A CAUTION To reduce the risk of damage to a USB connector use minimal force to connect the device A Connect the USB cable for the device to the USB port Dy NOTE The following illustration may look slightly different than your computer i ol You will hear a sound when the device has been detected A NOTE The first time you connect a USB device a message in the notification area lets you know that the device is recognized by the computer Removing a USB device Z CAUTION To reduce the risk of damage to a USB connector do not pull on the cable to remove the USB device CAUTION To reduce the risk of loss of information or an unresponsive system use the following procedure to safely remove the USB device 1 To remove a USB device save your information and close all programs asso
22. not included in the product Fibrous materials such as paper towels can scratch the computer Over time dirt particles and cleaning agents can get trapped in the scratches 64 Chapter10 Maintenance Cleaning procedures Follow the procedures in this section to safely clean your computer Z WARNING To prevent electric shock or damage to components do not attempt to clean your computer while it is turned on Turn off the computer Disconnect AC power Disconnect all powered external devices Z CAUTION To prevent damage to internal components do not spray cleaning agents or liquids directly on any computer surface Liquids dripped on the surface can permanently damage internal components Cleaning the display All in Ones or Notebooks Gently wipe the display using a soft lint free cloth moistened with an a coho free glass cleaner Be sure that the display is dry before closing the display Cleaning the sides or cover To clean the sides or cover use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe 994 NOTE When cleaning the cover of the computer use a circular motion to aid in removing dirt and debris Cleaning the TouchPad keyboard or mouse N WARNING To reduce the risk of electric shock or damage to internal components do not use a vacuum cleaner attachment to clean the keyboard A vacuum cleaner c
23. often used with digital media equipped cameras and PDAs as well as with other computers To determine the memory card formats that are supported on your computer see the Getting to know your computer on page 4 section Inserting a memory card Z CAUTION To reduce the risk of damage to the memory card connectors use minimal force to insert a memory card 1 Hold the card label side up with the connectors facing the computer 2 Insert the card into the memory card reader and then press in on the card until it is firmly seated You will hear a sound when the device has been detected and a menu of options may be displayed Using memory card readers 39 Removing a memory card A CAUTION To reduce the risk of loss of data or an unresponsive system use the following procedure to safely remove the memory card 1 Save your information and close all programs associated with the memory card 2 Click the remove hardware icon on the Windows desktop in the notification area at the far right of the taskbar Then follow the on screen instructions 3 Press in on the card 1 and then remove it from the slot 2 a ae 29 E NOTE Ifthe card does not eject pull the card out of the slot Using a USB device Universal Serial Bus USB is a hardware interface that can be used to connect an optional external device such as a USB keyboard mouse drive printer scanner or hub Some USB devices
24. on this computer you agree to be bound by the terms of the HP End User License Agreement EULA If you do not accept these license terms your sole remedy is to return the entire unused product hardware and software within 14 days for a full refund subject to the refund policy of your seller For any further information or to request a full refund of the price of the computer please contact your seller Safety warning notice A WARNING To reduce the possibility of heat related injuries or of overheating the computer do not place the computer directly on your lap or obstruct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 1 iv Safety warning notice Table of contents I UR WV E S A E E E en ba cuppra bead E E E E E E A T E E E ET 1 Finding IMTOMMATION seesrnerirerenepide niarren nrnna E EEE E E E EEEE T EEA 2 PE to OE a E A A E T E EE E A 4 PIQUE iasan aaa a a a eae a a a aaa a a aas 4 Lett aisualiaaidaveei tie EEE TEE EEA E aide ETE TE A EAE 6
25. point EA NOTE If you do not see the WLAN you want to connect to from the Windows desktop right click the network status icon and then select Open Network and Sharing Center Click Set up a new connection or network A list of options is displayed allowing you to manually search for and connect to a network or to create a new network connection 6 Follow the on screen instructions to complete the connection After the connection is made place the mouse pointer over the network status icon in the notification area at the far right of the taskbar to verify the name and status of the connection A NOTE The functional range how far your wireless signals travel depends on WLAN implementation router manufacturer and interference from other electronic devices or structural barriers such as walls and floors Using Bluetooth wireless devices select models only A Bluetooth device provides short range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following e Computers desktop notebook PDA e Phones cellular cordless smart phone e Imaging devices printer camera e Audio devices headset speakers e Mouse Bluetooth devices provide peer to peer capability that allows you to set up a personal area network PAN of Bluetooth devices For information about configuring and using Bluetooth devices see the Bluetooth software Help Connecti
26. power Resolving issues 79 Be sure that the device especially if it is older is compatible with the operating system Be sure that the correct drivers are installed and updated The wireless network connection is not working If a wireless network connection is not working as expected follow these suggestions To enable or disable a wireless or wired network device right click the Network Connection icon on the Windows desktop in the notification area at the far right of the taskbar To enable devices select the check box from the menu option To disable the device clear the check box Be sure that the wireless device is turned on Be sure that the computer wireless antennas are free from obstructions Be sure that the cable or DSL modem and its power cord are properly connected and that the lights are on Be sure that the wireless router or access point is properly connected to its power adapter and to the cable or DSL modem and that the lights are on Disconnect and then reconnect all cables and turn the power off and then back on A disc does not play Save your work and close all open programs before playing a CD or a DVD Log off the Internet before playing a CD or a DVD Be sure that you insert the disc properly Be sure that the disc is clean If necessary clean the disc with filtered water and a lint free cloth Wipe from the center of the disc to the outer edge Check the disc for scratches If you find scrat
27. to a wireless network Wireless technology transfers data across radio waves instead of wires Your computer may be equipped with one or more of the following wireless devices e Wireless local area network WLAN device Connects the computer to wireless local area networks commonly referred to as Wi Fi networks wireless LANs or WLANs in corporate offices your home and public places such as airports restaurants coffee shops hotels and universities In a WLAN the mobile wireless device in your computer communicates with a wireless router or a wireless access point e Bluetooth device select models only Creates a personal area network PAN to connect to other Bluetooth enabled devices such as computers phones printers headsets speakers and cameras In a PAN each device communicates directly with other devices and devices must be relatively close together typically within 10 meters approximately 33 feet of each other For more information about wireless technology see the information and website links provided in HP Support Assistant To access HP Support Assistant from the Start screen select the HP Support Assistant app Using the wireless controls You can control the wireless devices in your computer using one or more of these features e Wireless button wireless switch wireless key or airplane mode key referred to in this chapter as the wireless button select models only e Operating system controls
28. turn off the computer NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity For more information see Using power saving states on page 31 To learn more about your power settings see your power options From the Start screen type power select Power and sleep settings and then select Power and sleep from the list of applications Top 11 Component Description 2 Speakers Produce sound 3 Fingerprint reader select models only Allows a fingerprint logon to Windows instead of a password logon Keys Component Description 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Displays system information when pressed in combination with the esc key 3 om Windows key Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows key again will return you to the previous screen 4 Action keys Execute frequently used system functions 5 Action keys Execute frequently used system functions 12 Chapter 2 Getting to know your computer Bottom Component 1 Battery cover release latch and lock Description Releases the battery cover over the battery bay 2 3 ett abb Battery bay Memory service cover Holds the battery Provides access to the ke
29. 31 Using power saving States veces sec eeeeetceceteceed nart uarn rin eE AEAEE ERAAN ENEA EAEE A 31 Intel Rapid Start Technology select models only ceeeeeceeeeeeeetteeeeeeeeeeees 32 Initiating and exiting Sleep 2 2 c ceccceeseeeeceeeeseecceetesecenseteseececeeeenecensenteneeenseees 32 Enabling and exiting user initiated Hibernation 0 cccceeeeeeeeeeeeetteteeeeenaees 32 Using the power meter and power settings ccceeceeeneeeeeeeeeeeeeeeeenteeeeeeeaees 33 Setting password protection ON wakeup ccceeeeeeeeeeeeceeceeeeeeeeeeeeteesensanaeeess 33 Using battery POW Gr vcecdeetieieteieteienleliehe eet NA NENEA ES EEEE EEEE EEE REE E 33 Finding additional battery information 0 0 0 cceceeeeeeeeeeeteeeeeeeenaeeeeeeenaeeeeseenaes 33 Using Battery Check jiccccissuchcticshetsacacettescvaecsheedieetersedhcheceseutecacsbedaccesstyeatiacaappeeds 34 Displaying the remaining battery Charge 0 eeececceeeeeeeeeeeeeeeeteeeeeeeteaeeeeeeenaees 34 Maximizing battery discharge time ccccceeeeeseeeeeeeeneeeeeeeeeaeeeeeeetaeeeeeeeaees 34 Managing low battery levels ecceceeeeeenneeeeeeeeeeeeeeeeaaaeeeeeeeaeeeeseetaaeeeeeseaees 34 Identifying low battery levels 0 eee eeeceeeeeeeeeneeeeeeeeneeeeeeenaeeeeeeeeaas 35 Resolving a low battery level ooo ee ceceeee eee eete eee ee eeteeeeeetneeeeereeea 35 Inserting or removing the battery ee ceccceeeeeeeeeeeeeeeeeeeeeeeeeaee
30. A ARANA 42 S I a a dace as teeccltesans leone alam ca ta hades 43 Handling drive S sre 2c cbaieerd cd catedani ccd adenetesbacgunted E EEEE EEEE EEE AEREN E EE TU AER E 43 Using Nard drives rriesmisicenoren eienenn ered ee eee eae ee eae ee E EEE EER KEE E 43 Intel Smart Response Technology select models only sesssssesessssrreseeerressrrrrsssrerrreses 44 Removing or replacing the service door ssesssseseerrresrsrruesererraarrrnnssetinnaaatnnnnasennnnaatnennaaee 45 Removing the service door sessssssseesseserrsssterrsssttrrrntttnrtnstttnnnsttnnnnsnttn nnns nnn 45 Replacing the Service GOO i isiececceicnpcsctnespecccigdnnsed cates shecen Pha dpedeciecaneeducendsaecen cits 45 Replacing or upgrading the Nard drive eee eeceeeeeeeeceeeeeeeseeeeeeeeeeeneeeeeeseeeeeeeeeseeaaeerseeenaeees 46 Removing the hard drive cceeecececeeeeeeeeeeeseeeeeeeeeteneeeeeeseeeeeeeeeseneeaeeeeeeeaeeees 46 installing a hard drive sereen spuds cxsauadeadseuvihices svludsedecnalaheadeeestie 48 Replacing a drive in the upgrade bay eeesssseessrssseerrreerrerueserirnaaarrnnsssttnnnaatennaesetannaatneannaat 48 Replacing an optical drive cccccceeeceeeeceeceeecaeceeeeeeeeeeeeeeeecaeaaeeeeeeeeeeeeeeeeeeees 48 Improving hard drive performance ccccccceeeceeeeeeeeeeneecaeceeeeeeeeeseseceeaeaeeeeeeeeeeeeeeeeeneees 52 Using Disk Defragmenter 22cc ccsseecensateceeestadeeceeseaueacses apn EE 52 Using Disk Cleanup
31. Assistant app select My computer and then select Warranty and services or Go to http www hp com go orderdocuments You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and or on the CD DVD provided in the box In some countries regions HP may provide a printed HP Limited Warranty in the box For some countries regions where the warranty is not provided in printed format you may request a printed copy from http www hp com go orderdocuments or write to 2 Chapter 1 Welcome Resources For information about e North America Hewlett Packard MS POD 11311 Chinden Blvd Boise ID 83714 USA e Europe Middle East Africa Hewlett Packard POD Via G Di Vittorio 9 20063 Cernusco s Naviglio MI Italy e Asia Pacific Hewlett Packard POD P O Box 200 Alexandra Post Office Singapore 911507 When you request a printed copy of your warranty please include your product number warranty period found on your service label name and postal address IMPORTANT Do NOT return your HP product to the addresses above For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html Finding information 3 4 2 Getting to know your computer Right Component 1 1 Power light Description e On The computer is on e Blinking The computer is in t
32. BD select models only e When running Disk Defragmenter e When performing a backup or recovery When you connect the computer to external AC power the following events occur e The battery begins to charge e Ifthe computer is turned on the power meter icon in the notification area changes appearance When you disconnect external AC power the following events occur e The computer switches to battery power e The display brightness is automatically decreased to save battery life Setting power options 37 Testing an AC adapter Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power e The computer does not turn on e The display does not turn on e The power lights are off To test the AC adapter NOTE The following instructions apply to computers with user replaceable batteries 1 Shut down the computer 2 Remove the battery on the computer 3 Connect the AC adapter to the computer and then plug it into an AC outlet 4 Turn on the computer e If the power lights turn on the AC adapter is working properly e If the power lights remain off the AC adapter is not functioning and should be replaced Contact support for information on obtaining a replacement AC power adapter 38 Chapter6 Power management 7 External cards and devices Using memory card readers Optional memory cards provide secure data storage and convenient data sharing These cards are
33. E ENIE E I A E E IE EAAS EI N EEEE E A E EAA A 73 Contacting SUPPOFE ikisaidia AE aa AEE AAAA EEEa E EE aE 73 Labels s deanacesacwennctcasdeencesinddialsacaiacvbes dacatecsanasaaasennceteadveardatandcabwuedaedenadecsdscaubandannanadecaneddasdernudanaacdeuceciea tas 74 Pr SPCC ANON S a crsserasnatinat nena enesinis aie sa taNE HAA aE 75 JINPUL POW ess cascaceccn cscacsastdateaqusecdascndagancesaacccadlenasdasualanccdsesaaneasvnnsdaasndadandeedendaedanasanachuasandasientaecteecsaaaaas 75 Operating environment serrare innie eE ETE EEEE AEE EEEE EEEE A 75 TU POSS a e E E EE A E E E O E ees ee eA 76 Supported assistive technologies ccceceeceeeeecee cee ee eee eeeeeeeceaeaaeaeeeeeeeeeeeeeeeeceaeaaeaeeeeeeeeeeeseeeeeennaees 76 CONTACKING SUPPOMT cae cadiatbersenassuudisanducdedlaueinddanhanndedeasbanncquensyaaeaaaeanacetede dy aapliawanatyntdendedy aaanautiuanacene anes 76 Appendix A Traveling With the computer asiccccekisteisnaansce ls nanan a aiaa TAA a aaiae a aaia ih 77 Appondix E Troubleshoot suciis iain assena a TENER ENEE aims 78 TrOubleSMOOUNG FESOUNCES sena gedeesecaaeeeeestanecad cocea taduec eneedeeeed sa eset Meaptaneees eneededancane 78 Resling ISSUCS i sicheccct shtie bectaiece en EE AE ETE be bivaadedgesbialadedust EE E 78 The computer is unable to Start Up cccceeceeeeeeeeneeceeeeeeeeeeeeeeseceaeaaecaeeeeeeeeeeeeeeeneeeaeess 78 The computer screen is blank cccceceeeeeeeeeeeceeee eee eeeeeeeseeecaaeea
34. Inserting or removing the battery on page 35 2 3 4 Connect AC power and external devices to the computer 5 Turn on the computer Replacing a drive in the upgrade bay The upgrade bay can hold an optical drive Replacing an optical drive Z CAUTION To prevent information loss or an unresponsive system Shut down the computer before removing the optical drive from the upgrade bay Do not remove the optical drive while the computer is on in the Sleep state or in Hibernation If you are not sure whether the computer is off or in Hibernation turn the computer on by pressing the power button Then shut down the computer through the operating system To remove an optical drive from the upgrade bay 48 Chapter 8 Drives 1 Save your work Shut down the computer and close the display Disconnect all external hardware devices connected to the computer Unplug the power cord from the AC outlet Turn the computer upside down on a flat surface with the upgrade bay toward you Remove the battery see Removing a battery on page 36 SS ot oe eS D Remove the memory service cover a With the battery bay away from you remove the screw 1 b Tilt the memory service cover 2 up c Lift the memory service cover away 3 8 Loosen the upgrade bay screw 1 9 Using a flat bladed screwdriver gently push the tab to release the optical drive 2 Using hard drives 49 10 Remove the optical drive fro
35. TION To prevent information loss or an unresponsive system Shut down the computer before removing the hard drive from the hard drive bay Do not remove the hard drive while the computer is on in the Sleep state or in Hibernation If you are not sure whether the computer is off turn the computer on by pressing the power button Then shut down the computer through the operating system Removing the hard drive To remove a hard drive 1 Save your work and shut down the computer 2 Disconnect AC power and external devices connected to the computer 3 Turn the computer upside down on a flat surface 4 Remove the battery See Removing a battery on page 36 46 Chapter 8 Drives 5 With the battery bay away from you remove the screw 1 tilt the service door up 2 and then lift the service door away 3 6 Lift connector 1 to disconnect the hard drive Pull the plastic tab to move the hard drive cable away 2 and then lift the hard drive of the bay 3 Using hard drives 47 Installing a hard drive 99 Ef NOTE Your computer may look slightly different from the illustration in this section To install the hard drive 1 Insert the hard drive into the hard drive bay 1 and pull the plastic tab 2 to reconnect the drive cable Then press the connector down to reconnect the hard drive 3 Replace the service door see Removing or replacing the service door on page 45 Insert the battery see
36. Using the power meter and power settings on page 33 If the computer is on or in the Sleep state the computer remains briefly in the Sleep state and then shuts down and loses any unsaved information Resolving a low battery level Resolving a low battery level when external power is available A Connect one of the following devices e AC adapter e Optional docking or expansion device e Optional power adapter purchased as an accessory from HP Resolving a low battery level when no power source is available To resolve a low battery level when no power source is available save your work and shut down the computer Inserting or removing the battery Inserting a battery To insert the battery 1 Turn the computer upside down on a flat surface with the battery bay toward you 2 Insert the battery 1 into the battery bay until it is seated The battery release latch 2 automatically holds the battery in place Slide the battery lock 3 outward to lock the battery securely in place Setting power options 35 Removing a battery To remove the battery Z CAUTION Removing a battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work and shut down the computer through Windows before removing the battery 1 Turn the computer upside down on a flat surface with the battery bay toward you 2 Slide the battery release latch 1 and battery lo
37. Using the wireless button The computer has a wireless button one or more wireless devices and on select models one or two wireless lights All the wireless devices on your computer are enabled at the factory and if your computer has a wireless light the wireless light is on white when you turn on the computer The wireless light indicates the overall power state of your wireless devices not the status of individual devices If the wireless light is white at least one wireless device is on If the wireless light is off all wireless devices are off f NOTE On some models the wireless light is amber when all wireless devices are off Because the wireless devices are enabled at the factory you can use the wireless button to turn on or turn off the wireless devices simultaneously Connecting to a wireless network 15 Using operating system controls The Network and Sharing Center allows you to set up a connection or network connect to a network and diagnose and repair network problems To use operating system controls 1 From the Start screen type control panel and then select Control Panel 2 Select Network and Internet and then select Network and Sharing Center For more information access HP Support Assistant To access HP Support Assistant from the Start screen select the HP Support Assistant app Using a WLAN With a WLAN device you can access a wireless local area network WLAN which is composed of ot
38. VD and Blu ray e MultiBay device 42 Chapter7 External cards and devices 8 Drives Handling drives Z CAUTION Drives are fragile computer components that must be handled with care Refer to the following cautions before handling drives Additional cautions are included with the procedures to which they apply Observe these precautions Before you move a computer that is connected to an external hard drive initiate Sleep and allow the screen to clear or properly disconnect the external hard drive Before handling a drive discharge static electricity by touching a grounded surface Do not touch the connector pins on a removable drive or on the computer Handle a drive carefully do not drop a drive or place items on it Before removing or inserting a drive shut down the computer If you are unsure whether the computer is off in the Sleep state turn the computer on and then shut it down through the operating system Do not use excessive force when inserting a drive into a drive bay Do not type on the keyboard or move the computer while an optical drive is writing to a disc The write process is sensitive to vibration Avoid exposing a drive to temperature or humidity extremes Avoid exposing a drive to liquids Do not spray the drive with cleaning products Remove media from a drive before removing the drive from the drive bay or traveling with shipping or storing a drive If a drive must be mailed place the
39. Webcam select models only Some computers include an integrated webcam With the preinstalled software you can use the webcam to take a photo or record a video You can preview and save the photo or video recording The webcam software enables you to experiment with the following features e Capturing and sharing video e Streaming video with instant message software e Taking still photos Webcam select models only 27 Video VGA 28 Your HP computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer without needing to connect to a network To enhance your viewing enjoyment use one of the video ports on the computer to connect an external monitor projector or TV Your computer has a high definition multimedia interface HDMI port which allows you to connect a high definition monitor or TV Your computer has the following external video ports e VGA e HDMI High Definition Multimedia Interface 7 IMPORTANT Be sure that the external device is connected to the correct port on the computer using the correct cable Check the device manufacturer s instructions if you have questions A NOTE Refer to the Getting to know your computer on page 4 section for information about your computer s video ports The external monitor port or VGA port is an analog display interface that connects an external VGA display devic
40. able BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be revealed by pressing fn esc if you are already in Windows or by using Setup Utility BIOS 1 Start Setup Utility BIOS see Starting Setup Utility BIOS on page 70 2 To exit Setup Utility BIOS without saving your changes use the arrow keys to select Exit select Exit Discarding Changes and then press enter 3 Select Yes Downloading a BIOS update Z CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 70 Chapter 12 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI 1 From the Start screen type hp support assistant and then select the HP Support Assistant app 2 Click Updat
41. ad gesture 22 A AC adapter testing 38 AC adapter battery light 6 accessibility 76 action keys decrease screen brightness 24 Help and Support 24 identifying 12 increase screen brightness 24 next track or section 25 play pause resume 25 previous track or section 25 switch screen image 24 volume down 25 volume mute 25 volume up 25 wireless 25 action keys media 26 administrator password 55 airport security devices 43 antivirus software 57 audio functions checking 27 audio in microphone jack identifying 4 audio out headphone jack identifying 4 B backups 66 battery conserving power 36 discharging 34 displaying remaining charge 34 disposing 37 inserting 35 low battery levels 34 removing 36 replacing 37 storing 36 battery bay 74 Battery Check 34 battery cover release latch 13 battery cover identifying 13 battery information finding 33 battery power 33 battery temperature 36 BIOS determining version 70 downloading an update 70 updating 70 Bluetooth device 15 18 Bluetooth label 74 boot order changing HP Recovery Manager 69 buttons left TouchPad 8 media 26 optical drive eject 5 power 11 31 right TouchPad 8 volume 26 Cc cables USB 41 caps lock light identifying 10 caring for your computer 64 checking audio functions 27 cleaning your computer 64 components bottom 13 display 7 front 14 leftside 6 right side 4 top 8 Computer Setup administrator password 55 computer traveling 36
42. al factory state by using the HP Recovery media that you created or by using the HP Recovery partition select models only If you have not already created recovery media see Creating HP Recovery media on page 66 Using HP Recovery media you can choose from one of the following recovery options e System Recovery Reinstalls the original operating system and then configures the settings for the programs that were installed at the factory e Minimized Image Recovery select models only Reinstalls the operating system and all hardware related drivers and software but not other software applications e Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory The HP Recovery partition select models only allows System Recovery and Minimized Image Recovery What you need to know e HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufacturer e Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues e HP Recovery media must be used if the computer hard drive fails If you have not already created recovery media
43. am before you have finished creating all of the recovery DVDs HP Recovery Manager will finish burning the current DVD The next time you start HP Recovery Manager you will be prompted to continue and the remaining discs will be burned To create HP Recovery media AAN 4 IMPORTANT For tablets connect to the keyboard dock before beginning these steps select models only 1 2 From the Start screen type recovery and then select HP Recovery Manager Select Recovery Media Creation and then follow the on screen instructions If you ever need to recover the system see Recovering using HP Recovery Manager on page 68 Restore and recovery There are several options for recovering your system Choose the method that best matches your situation and level of expertise Windows offers several options for restoring from backup refreshing the computer and resetting the computer to its original state For more information and steps see Help and Support From the Start screen type help and then select Help and Support If you need to correct a problem with a preinstalled application or driver use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver From the Start screen type recovery select HP Recovery Manager select Drivers and Applications Reinstall and then follow the on screen instructions If you want to reset your computer using a minimized
44. an deposit household debris on the keyboard surface Z CAUTION To prevent damage to internal components do not allow liquids to drip between the keys e To clean the TouchPad keyboard or mouse use a soft microfiber cloth or a chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe e To prevent keys from sticking and to remove dust lint and particles from the keyboard use a can of compressed air with a straw extension Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis with the latest versions Go to http www hp com support to download the latest versions You can also register to receive automatic update notifications when they become available Updating programs and drivers 65 11 Backing up restoring and recovering This chapter provides information about the following processes e Creating recovery media and backups e Restoring and recovering your system Creating recovery media and backups iP 7 After you successfully set up the computer create HP Recovery media This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced HP Recovery media you create will provide the following recovery options e System Recovery Reinstalls the original operating system
45. and the programs that were installed at the factory e Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications e Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory See Creating HP Recovery media on page 66 2 Use the Windows tools to create system restore points and create backups of personal information For more information and steps see Help and Support From the Start screen type help and then select Help and Support Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive e Only one set of HP Recovery media can be created Handle these recovery tools carefully and keep them in a safe place e HP Recovery Manager examines the computer and determines the required storage capacity for the blank USB
46. and then press enter After 3 unsuccessful attempts to enter the administrator password you must restart the computer and try again Using antivirus software When you use the computer to access e mail a network or the Internet you potentially expose it to computer viruses Computer viruses can disable the operating system programs or utilities or cause them to function abnormally Antivirus software can detect most viruses destroy them and in most cases repair any damage they have caused To provide ongoing protection against newly discovered viruses antivirus software must be kept up to date Windows Defender is preinstalled on your computer It is strongly recommended that you continue to use an antivirus program in order to fully protect your computer For more information about computer viruses access HP Support Assistant To access HP Support Assistant from the Start screen select the HP Support Assistant app Using firewall software Firewalls are designed to prevent unauthorized access to a system or network A firewall can be a software program you install on your computer and or network or it can be a solution made up of both hardware and software There are two types of firewalls to consider e __ Host based firewalls Software that protects only the computer it is installed on e Network based firewalls lInstalled between your DSL or cable modem and your home network to protect all the computers on the network
47. ccvieceer vende tiica essed arsenide s hare 24 Using the achom KEYS clei ciecdedans cteceseat te T 24 USING Keypads iiesecidvcviecrcweteavecdecs seveecebevandtetedecvivtccweedeteescwtystidtecties delee wetdeneaade ceived seinen 25 Using an optional external numeric keypad ccceeeeeeneeeeeeeeeteeeeeeeaaeeeeeeeaaes 25 es BAUM CA E E A E E E E E E I A E E e A aauantaalatuoteaI tae 26 Using the media activity controls ssassn nnana AA ARAARA SAAANA AANA ANA 26 PUNO ete cece E E E E A S 26 CONNECTING Speake S sra E euexdetasieceerncees 26 Adjusting the VOUM nosnici a AAAA AAA 26 Connecting headphones and microphones cccccceeeeeeeeeeeeeecaeeeeceeeeeeeeteeeecsennaeeeeees 27 Checking audio functions on the computer esssssssssnnnesssnrnensnennnnenennenesannaaanennneenennnanene 27 Webcam select models Ony s 10 04cse Asad ani aa aAA N SA AA dec ee 27 NCO le reese EEA PAA ET AET E A A E E N AEA OEE A E 28 MGA rouda a aa a a nse a aa a ae aa aaa aaiae 28 HDMI csser aa a a a a at a a e a e 29 Configuring audio for HDMI cccceeee settee eee ette eee teense eee taeeee eee teee eee taeeeeeeeaeeeeeeeaea 30 o Ponci MAAN NIG aonr sant aenuei 2s iacesvandbaceuppaudiecenistinrasesieas 31 Shutting down turning off the computer oo cece e eee eene eee ee ee aae eee eeeaaeeeeeeeeaaeeeeeeeaaaeeeeeeenaeeeeeeeaaas 31 Setting POWEN OPTIONS x cccceelaceacectanncscccadeact a a a a daandecesadseeabedcasuddandandecaeanad cs
48. ces such as speakers or headphones Connecting speakers You can attach wired speakers to your computer by connecting them to a USB port or the audio out jack on your computer or on a docking station To connect wireless speakers to your computer follow the device manufacturer s instructions To connect high definition speakers to the computer see Configuring audio for HDMI on page 30 Before connecting audio devices be sure to adjust the volume Adjusting the volume Depending on your computer model you can adjust the volume using the following e Volume buttons e Volume action keys e Volume keys A WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access this guide from the Start screen type support and then select the HP Support Assistant app 26 Chapter 5 Multimedia A NOTE Volume can also be controlled through the operating system and some programs EA NOTE Refer to the Getting to know your computer on page 4 section for information on what type of volume controls your computer has Connecting headphones and microphones You can connect wired headphones or headsets to the audio out headphone audio in microphone jack on your computer Many headsets with integrated microphones are commercially available To connect wireless headphones or headsets to y
49. ches treat the disc with an optical disc repair kit available at many electronics stores Disable Sleep mode before playing the disc Do not initiate Sleep while playing a disc Otherwise you may see a warning message asking if you want to continue If this message is displayed click No After you click No the computer may behave in either of the following ways Playback may resume The playback window in the multimedia program may close To return to playing the disc click the Play button in your multimedia program to restart the disc In rare cases you may need to exit the program and then restart it A movie is not visible on an external display 1 If both the computer display and an external display are turned on press f4 one or more times to switch between the 2 displays Configure the monitor settings to make the external display primary a From the Windows desktop right click on a blank area of the computer desktop and select Screen resolution b Specify a primary display and a secondary display 80 AppendixB Troubleshooting 99 Ef NOTE When using both displays the DVD image will not appear on any display designated as the secondary display The process of burning a disc does not begin or it stops before completion e Be sure that all other programs are closed e Turn off Sleep mode e Be sure that you are using the right kind of disc for your drive e Be sure that the disc is inserted p
50. ciated with the device 2 Click the remove hardware icon on the Windows desktop in the notification area at the far right of the taskbar and then follow the on screen instructions 3 Remove the device Using a USB device 41 Using optional external devices NOTE For more information about required software and drivers or to learn which computer port to use see the manufacturer s instructions To connect an external device to the computer Z CAUTION To reduce the risk of damage to the equipment when connecting a powered device be sure that the device is turned off and the AC power cord is unplugged 1 Connect the device to the computer 2 Ifyou are connecting a powered device plug the device power cord into a grounded AC outlet 3 Turn on the device To disconnect an unpowered external device turn off the device and then disconnect it from the computer To disconnect a powered external device turn off the device disconnect it from the computer and then unplug the AC power cord Using optional external drives Removable external drives expand your options for storing and accessing information A USB drive can be added by connecting the drive to a USB port to the computer A NOTE HP external USB optical drives should be connected to the powered USB port to the computer USB drives include the following types e 1 44 megabyte diskette drive e Hard drive module e External optical drive CD D
51. ck 2 inward to release the battery Remove the battery from the computer 3 Conserving battery power e From the Start screen type power select Settings and then select Power Options e Select low power use settings through Power Options e Turn off wireless and LAN connections and exit modem applications when you are not using them e Disconnect unused external devices that are not plugged into an external power source e Stop disable or remove any external memory cards that you are not using e Decrease screen brightness e Before you leave your work initiate Sleep or shut down the computer Storing a user replaceable battery CAUTION To reduce the risk of damage to a battery do not expose it to high temperatures for extended periods of time If a computer will be unused and unplugged from external power for more than 2 weeks remove the user replaceable battery and store it separately To prolong the charge of a stored battery place it in a cool dry place A NOTE A stored battery should be checked every 6 months If the capacity is less than 50 percent recharge the battery before returning it to storage Calibrate a battery before using it if it has been stored for one month or more 36 Chapter6 Power management Disposing of a user replaceable battery N WARNING To reduce the risk of fire or burns do not disassemble crush or puncture do not short external contacts do not dispose of
52. d down the key alle f3 Increases the screen brightness incrementally as long as you hold down the key T f4 Switches the screen image among display devices connected to the system For example if a IDI monitor is connected to the computer f4 alternates the screen image from computer display to monitor display to simultaneous display on both the computer and the monitor 24 Chapter 4 Navigating using the keyboard touch gestures and pointing devices Icon Key Description Most external monitors receive video information on the computer using the external VGA video standard The f4 key can also alternate images among other devices that are receiving video information on the computer f6 qo Mutes or restores speaker sound q a f7 Decreases speaker volume incrementally as long as you hold down the key r f8 Increases speaker volume incrementally as long as you hold down the key rr f9 Plays the previous track of an audio CD or the previous section of a DVD or a BD gt il 10 Begins pauses or resumes playback of an audio CD a DVD or a BD 11 Plays the next track of an audio CD or the next section of a DVD or a BD kp m2 Turns the Airplane mode and wireless feature on or off NOTE A wireless network must be set up before a wireless connection is possible Using keypads The computer supports an optional external numeric keypad or an optional external keyboard that includes a numeric keypad
53. e devices may be restricted in some environments Such restrictions may apply aboard aircraft in hospitals near explosives and in hazardous locations If you are uncertain of the policy that applies to the use of a particular device ask for authorization to use your computer before you turn it on If you are traveling internationally follow these suggestions Check the computer related customs regulations for each country or region on your itinerary Check the power cord and adapter requirements for each location in which you plan to use the computer Voltage frequency and plug configurations vary A WARNING To reduce the risk of electric shock fire or damage to the equipment do not attempt to power the computer with a voltage converter kit sold for appliances 77 B Troubleshooting Troubleshooting resources e Access website links and additional information about the computer through HP Support Assistant To access HP Support Assistant from the Start screen select the HP Support Assistant app EA NOTE Some checkup and repair tools require an Internet connection HP also provides additional tools that do not require an Internet connection e Contact HP support For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html Choose from the following types of support o Chat online with an HP technician A NOTE
54. e quickly from inactivity For more information see Using power saving states on page 31 2 d Mute light e Amber Computer sound is off e Off Computer sound is on 3 i i Wireless light On An integrated wireless device such as a wireless local I area network WLAN device and or a Bluetooth device is on NOTE Onsome models the wireless light is amber when all wireless devices are off 4 Fingerprint reader select models only Allows a fingerprint logon to Windows instead of a password logon Top Component Description 5 TouchPad light e On The TouchPad is off e Off The TouchPad is on 6 Caps lock light On Caps lock is on which switches the keys to all capital letters 10 Chapter 2 Getting to know your computer Buttons speakers and fingerprint reader select models only Component Description 1 Power button e When the computer is off press the button to turn on the computer e When the computer is on press the button briefly to initiate Sleep e When the computer is in the Sleep state press the button briefly to exit Sleep e When the computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to
55. e same password for more than one Computer Setup feature Use the following tips for creating and saving passwords 54 Chapter9 Security When creating passwords follow requirements set by the program Do not use the same password for multiple applications or websites and do not reuse your Windows password for any other application or website e Do not store passwords in a file on the computer The following tables list commonly used Windows passwords and Computer Setup passwords and describe their functions Setting passwords in Windows Password Function Administrator password Protects access to a Windows administrator level account NOTE Setting the Windows Administrator password does not set the Administrator password in Computer Setup User password Protects access to a Windows user account For information about setting a Windows administrator password or a Windows user password from the Start screen access HP Support Assistant To access HP Support Assistant from the Start screen select the HP Support Assistant app Setting passwords in Computer Setup Password Function Administrator password Protects access to Computer Setup NOTE If features have been enabled to prevent removing the administrator password you may not be able to remove it until those features have been disabled For details about these passwords see the following topics Managing an administrator password in Computer Se
56. e such as an external VGA monitor or a VGA projector to the computer 1 Connect the VGA cable from the monitor or projector to the VGA port on the computer as shown IZI r 2 Press f4 to alternate the screen image between 4 display states e PC Screen only View the screen image on the computer only e Duplicate View the screen image simultaneously on both the computer and the external device e Extend View the screen image extended across both the computer and the external device e Second screen only View the screen image on the external device only Each time you press f4 the display state changes Chapter 5 Multimedia 9 Ef NOTE For best results especially if you choose the Extend option adjust the screen resolution of the external device as follows From the Start screen type control panel and then select Control Panel Select Appearance and Personalization Under Display select Adjust screen resolution HDMI The HDMI port connects the computer to an optional video or audio device such as a high definition television or to any compatible digital or audio component A NOTE To transmit video and or audio signals through the HDMI port you need an HDMI cable purchased separately One HDMI device can be connected to the HDMI port on the computer The information displayed on the computer screen can be simultaneously displayed on the HDMI device To connect a video or audio device to
57. eceeeeeeeeeeesensennanaaeeeeeeeeess 78 Software is functioning abnormally 0 cece ceeeeeeeeeeeeeeeeeeeeeeeeeeeeseceeeeeeeseneeeeeeeeeeeaeeeeeeeaaees 79 The computer is on but not responding ceseeeeeeeeceeeeeeeeeeeeeeeeceeeaaecaeeeeeseeeeeeeteeneenaeees 79 The computer is UNUSUATIY Warm seisine neea na TERE EE R 79 An external device is not working ceeecceeeeeeeeeeeeeceeeeeeeeeeeeeeeeeeseaeeeeeeseneeeeeeeeeneeeeeeteeenaeens 79 The wireless network connection is not working sssessssssssriissssrrrssrtrrrssrrirnsssrinnssstennnsnnt 80 Adise does MOL Play sesse ed iianabedenesdeasensesddaeseetvindaansees 80 A movie is not visible on an external display cccceeeceeeceeeeseeeeeeeeeseeeeeeeeeeeeeeeeeeeeeeeaeees 80 The process of burning a disc does not begin or it stops before completion 5 81 Appendix Electrostatic GiscmarGe misiri aene aani NA AEE ARENON AES A RANMA AEG 82 A A E T E E E E E S T E E E T 83 Welcome After you set up and register the computer we recommend the following steps to get the most out of your smart investment eX TIP To quickly return to the computer Start screen from an open app or the Windows desktop press the Windows key on your keyboard Pressing the Windows key again will return you to the previous screen e Connect to the Internet Set up your wired or wireless network so that you can connect to the Internet For more informa
58. ecovery media visited seeecdesuesecadagces nes insni evevndedacacasideanbeseetedeeemeenaeoes tient 66 Restore ANG TECOVENY s sicsei205 cieistedeeiccdeccwnssenedei belated dneehcaeeusrevestaadestsidbeleesaedaaecewschilaceeacedeeenaeslenenee 67 Recovering using HP Recovery Manager ccccseceeceeeeseeeeeeeeseeeeeeeeeseeeeeeeeeteeaeeeeseeenaees 68 What you need to KNOW seeriana AA 68 Using the HP Recovery partition select models Only esceceeeeeeeeeeeeeee 68 Using HP Recovery media to recover eeeeceeceeeeeeeeeeeeeeeieeeeeeeeneeeeeeetaeeeeree 69 Changing the computer boot order eee eeeeeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaeerseenaeeees 69 Removing the HP Recovery partition select models only eceeeeceeeeeeeeeeeeeenteeeeeeeneees 69 12 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI cccccccssssseeeeessseeeeeessenseeeeessnnees 70 Starting Setup Utility BIOS sccccesscscdeee sckesteecwsbanateeacvavtheceavandicecasnennteea EEEE AEE RAEES 70 Updating the BIOS sissies vanes seuntceersdancde deen cers veneer v dana sandiaas nandraeesenleadaraendaa nanan 70 Determining the BIOS Version cccceeeeeeeceeeeeeneeeeeeeeneeeeeeeaaaeeeeeeeaaeeeeeeeeaeeeeseenaeeeeeenaees 70 Downloading a BIOS update eceeeeeeeeeteeee teeter ee eee eaaeee eee eaeeeeeesaaeeeeessaeeeeeneeneeeeeee 70 Using HP PC Hardware Diagnostics UEFI sssrin iissiiinin sanninna naian aaa 71 viii WED UI OI AE
59. eeeeeeeteeeeeeeeaaes 18 Connecting toa Wired NEtWOMK sy ciedievesscdeces vaageusediwendddes vandauade dy vestenedveueeeiudevybaaudlydyyebtegdvevablindidvaaautiees 18 Connecting to a local area network LAN c ceceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeteeeeeeeeseeeeaeeeeseeaaaees 19 4 Navigating using the keyboard touch gestures and pointing devices ceseceeeeseceeeeeeeeeeeeteseeeeeneeeeeneees 20 Using pointing devices 0 cece e eee tte ee eee entre ee eee t eee terrane ee eee ta nett eee tad ae ee eee ea ae eee eee eaaeee eee eaaaeeeeeenaeeeeeee 20 Setting pointing device preferences ooo eecceeeceeeeeeeeeceeeeeeeenaeeeeeeeaaaeeeeeeeaaeeeeseeenaneeeseeaaas 20 Using the TouchPad and gestures nassir N aAA AAAA 20 Turning the TouchPad off and ON ceeeeeceeeeeeeeeeeeeeeeeeeeeeeeeaeeeeeeeiaeeeeseeaees 21 Tapping seadevcatecdccatecrsedenanncnaiedencneaceczandedaadenss ceude sian ceeatecannnastedveaecadeetaaantandeenmauaseds 21 SOGOMIN Gest be anvicncs ceebeyus Sh Sovcuned exe suets Ae cevdbaw esa deyslawercevessie ie devieba daceventess wba age 22 Zinger PINCH ZOOM serii dh eticte gece estan beg Centateceeecdnuahecdesvedicec seventies evevitabdeeesidanes 22 2 TINGOM CICK sso ints 23 Using the kevboa ig si ssecdes cone teats cence eda nde nnepedaeilen deals nae dab A S 23 Using Windows shortcut Keys 0 ccccceeeeeeneeeeeeeeeneeeeeeeeaaeeeeeeeaaeeeeeeeaaaeeeeeeeaaeeeeseeesaeeeeeeeaaas 23 Identifying the NOUKGYS 4 sisc
60. eeeeenaeeeeeeeaees 35 vi INSSrtING a baten cenana E 35 Removing a Dattery sesrisirorreirisr renierons eiar ieit 36 Conserving battery POWT seccviseted sesiecaceviiseeeydvevedeeaneieedbinanand anes qayeennereeeienenunes 36 Storing a user replaceable battery 0 0 0 eceeeeeeeeeeeeeeeeeeeeeeeeeeeeseeeeaeeseteeeeeees 36 Disposing of a user replaceable battery ee eecceeeeeeeeeeeeeeeeeeeeeeeeeeneeeeeeeennaees 37 Replacing a user replaceable battery 0 0 0 ecccceeeeceeeeeeeeneeeeeeeeeeeeeeeetaeeeenes 37 Usingexternali AG POWEM scicccscaeasiadedess ined du kslsivece vas seecex suas cilegevesaetyecevdsbussceedaaencesvaneeeeeats 37 Testing an AC adapter i ciicecccseeevc bes couediediabeceedestade ce cadensedescudsaden T EE 38 T tg gts eads ae GO ere eeP eee ee nP er reer eT Perr Cee ce PY ener eet Tete tr Errore eR T Cre ree er Ty Frere erT vrrerete crmmrE erat nore eee errr 39 Using memory Card TOAD SKS cemos fulsasdeatocasunaecddeaaeeaueesteanacossens 39 INSEMING a memory Card sosisini ieee ened 39 REMOVING a memory card 0 cece seeeeeeee eect eee ee eeceeeeeeeeeceeeeeeeeeaeeeeeeseeaeeeeeeseeeaeeeeseeenaeeeeseeeaaeees 40 USING USB GEVI aisan 40 Connecting a USB GeViCe arrosti AAE A AA ARRA AA A 41 Removing a USB device aaeessseeesrrneeeeerreeerirnesserraadarennndatanaaattinnaatuunaaaatennadddaaaaatenanaaenana 41 Using optional extemal A6ViGeS sesiernessinns a EE A 42 Using optional external drives sessirnar an a ANEAN A ASAA AR
61. els only Select computer models have special action keys or hot key functions on the keyboard to perform routine tasks Using pointing devices A NOTE In addition to the pointing devices included with your computer you can use an external USB mouse purchased separately by connecting it to one of the USB ports on the computer Setting pointing device preferences Use Mouse Properties in Windows to customize settings for pointing devices such as button configuration click speed and pointer options You can also view demonstrations of TouchPad gestures To access Mouse Properties e From the Start screen type mouse click Settings and then select Mouse Using the TouchPad and gestures The TouchPad allows you to navigate the computer screen and control the pointer by using simple finger movements X TIP Use the left and right buttons on the TouchPad as you would use the corresponding buttons on an external mouse A NOTE TouchPad gestures are not supported in all apps 20 Chapter4 Navigating using the keyboard touch gestures and pointing devices Turning the TouchPad off and on To turn the TouchPad off and on quickly double tap the TouchPad on off button 2X A lt D Tapping To make an on screen selection use the Tap function on the TouchPad e Tap one finger on the TouchPad zone to make a selection Double tap an item to open it Using pointing devices 21 Scrolling Scrolling is useful for m
62. en select the HP Support Assistant app e Troubleshooting tools To access the latest user guide go to http Awww hp com support and select your country Select Drivers amp Downloads and then follow the on screen instructions How to access support Worldwide support e Online chat with an HP technician To get support in your language go to e Support telephone numbers http Awelcome hp com country us en wwcontact_us html e HP service center locations HP website e Support information To access the latest user guide go to e Ordering parts and finding additional help http Awww hp com support and select your country Select Drivers amp Downloads and then follow the on screen instructions e Accessories available for the device Safety amp Comfort Guide e Proper workstation setup posture health and work habits To access this guide e Electrical and mechanical safety information A From the Start screen type support and then select the HP Support Assistant app or Go to http www hp com ergo Regulatory Safety and Environmental Notices e Regulatory and safety information To access this guide e Battery disposal information 1 From the Start screen type support and then select the HP Support Assistant app 2 Select My computer and then select User guides Limited Warranty Warranty information To access this guide from the Start screen select the HP Support
63. ent The capacity of the computer can be upgraded by adding a memory module to the vacant expansion memory module slot or by upgrading the existing memory module in the primary memory module slot A NOTE Before adding or replacing a memory module make sure the computer has the most recent BIOS version and update the BIOS if needed See Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI on page 70 Z CAUTION Failure to update the computer to the latest BIOS prior to installing or replacing a memory module may result in various system problems A WARNING To reduce the risk of electric shock and damage to the equipment unplug the power cord and remove all batteries before installing a memory module CAUTION Electrostatic discharge ESD can damage electronic components Before beginning any procedure ensure that you are discharged of static electricity by touching a grounded metal object CAUTION To prevent information loss or an unresponsive system Shut down the computer before adding or replacing memory modules Do not remove a memory module while the computer is on in the Sleep state or in Hibernation If you are not sure whether the computer is off or in Hibernation turn the computer on by pressing the power button Then shut down the computer through the operating system NOTE To use a dual channel configuration when adding a second memory module be sure that both memory modules are identical
64. er to feel warm to the touch while it is in use But if the computer feels unusually warm it may be overheating because a vent is blocked If you suspect that the computer is overheating allow the computer to cool to room temperature Be sure to keep all vents free from obstructions while you are using the computer Z WARNING To reduce the possibility of heat related injuries or of overheating the computer do not place the computer directly on your lap or obstruct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 EA NOTE The fan in the computer starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during operation An external device is not working Follow these suggestions if an external device does not function as expected e Turn on the device according to the manufacturer s instructions e Be sure that all device connections are secure e Be sure that the device is receiving electrical
65. es and tune ups and then click Check for HP updates now Follow the on screen instructions 4 Atthe download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are revealed on the screen after the download is complete If no instructions are revealed follow these steps 1 From the Start screen type file and then select File Explorer 2 Click your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS instal
66. et surfing Wireless radio signals travel outside the network so other WLAN devices can pick up unprotected signals Take the following precautions to protect your WLAN Use a firewall A firewall checks both data and requests for data that are sent to your network and discards any suspicious items Firewalls are available in both software and hardware Some networks use a combination of both types Use wireless encryption Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over the network For more information access HP Support Assistant To access HP Support Assistant from the Start screen select the HP Support Assistant app Connecting to a wireless network 17 Connecting to a WLAN To connect to the WLAN follow these steps 1 Be sure that the WLAN device is on If the device is on the wireless light is on If the wireless light is off press the wireless button NOTE On some models the wireless light is amber when all wireless devices are off 2 From the Start screen point to the far right upper or lower corner of the screen to display the charms Select Settings and then click the network status icon 4 Select your WLAN from the list Click Connect If the WLAN is a security enabled WLAN you are prompted to enter a security code Type the code and then click Sign in EA NOTE If no WLANSs are listed you may be out of range of a wireless router or access
67. fying 10 TouchPad zone identifying 8 traveling with the computer 36 74 77 troubleshooting disc burning 81 disc play 80 troubleshooting external display 80 turning off the computer 31 U unresponsive system 31 upgrade bay replacing an optical drive 48 USB 3 0 port 6 USB cable connecting 41 USB devices connecting 41 description 40 removing 41 USB hubs 40 USB ports identifying 5 6 user password 55 using external AC power 37 power saving states 31 V vents identifying 6 13 VGA port connecting 28 video 28 volume adjusting 26 buttons 26 keys 26 W webcam 7 27 webcam identifying 7 Windows File History 67 restoring files 67 system restore point 66 Windows key identifying 12 wireless button 15 wireless certification label 74 wireless controls button 15 operating system 15 wireless light 9 15 wireless network WLAN connecting 18 corporate WLAN connection 18 equipment needed 17 functional range 18 public WLAN connection 18 security 17 using 16 WLAN antennas identifying 7 WLAN device 16 74 WLAN label 74 writable media 32 Index 85
68. g 78 J jacks audio in microphone 4 audio out headphone 4 network 6 RJ 45 network 6 K keyboard hot keys identifying 24 keypad external num lock 25 using 25 keys action 12 esc 12 fn 12 media 26 84 Index volume 26 Windows key 12 L labels Bluetooth 74 Microsoft Certificate of Authenticity 74 regulatory 74 serial number 74 wireless certification 74 WLAN 74 latch battery cover release 13 lights AC adapter battery 6 caps lock 10 hard drive 4 power 4 9 RJ 45 network status 6 TouchPad 10 wireless 9 lights hard drive 53 low battery level 34 M maintenance Disk Cleanup 53 Disk Defragmenter 52 media action keys 26 media activity controls 26 memory card 32 inserting 39 removing 40 supported formats 39 memory card reader identifying 14 memory module identifying 14 inserting 62 removing 61 replacing 60 memory service identifying 13 microphone audio in jack identifying 4 Microsoft Certificate of Authenticity label 74 minimized image creating 68 minimized image recovery 68 mouse external setting preferences 20 N network jack identifying 6 num lock external keypad 25 O operating environment 75 optical drive 42 optical drive eject button identifying 5 optical drive identifying 5 optional external devices using 42 original system recovery 68 P passwords administrator 55 user 55 pointing devices setting preferences 20 ports external monitor 6
69. he Sleep state a power saving state The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity For more information see Using power saving states on page 31 2 Hard drive light KCO e Blinking white The hard drive is being accessed e Amber HP 3D DriveGuard has temporarily parked the hard drive select models only NOTE For more information about HP 3D DriveGuard see Using HP 3D DriveGuard select models only on page 53 3 Audio out headphone Audio in microphone jack Chapter 2 Getting to know your computer Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access this guide from the Start screen type support and then select the HP Support Assistant app NOTE When a device is connected to the jack the computer speaker
70. her computers and accessories that are linked by a wireless router or a wireless access point A NOTE The terms wireless routerand wireless access point are often used interchangeably e A large scale WLAN such as a corporate or public WLAN typically uses wireless access points that can accommodate a large number of computers and accessories and can separate critical network functions e A home or small office WLAN typically uses a wireless router which allows several wireless and wired computers to share an Internet connection a printer and files without requiring additional pieces of hardware or software To use the WLAN device in your computer you must connect to a WLAN infrastructure provided through a service provider or a public or corporate network Using an Internet service provider When you are setting up Internet access in your home you must establish an account with an Internet service provider ISP To purchase Internet service and a modem contact a local ISP The ISP will help set up the modem install a network cable to connect your wireless computer to the modem and test the Internet service A NOTE Your ISP will give you a user ID and a password to use for Internet access Record this information and store it in a safe place 16 Chapter3 Connecting to a network Setting up a WLAN To set up a WLAN and connect to the Internet you need the following equipment A broadband modem either DSL or cable
71. image you can choose the HP Minimized Image Recovery option from the HP Recovery partition select models only or HP Recovery media Minimized Image Recovery installs only drivers and hardware enabling applications Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager For more information see Recovering using HP Recovery Manager on page 68 If you want to recover the computer s original factory partitioning and content you can choose the System Recovery option from the HP Recovery partition select models only or use the HP Recovery media that you have created For more information see Recovering using HP Recovery Manager on page 68 If you have not already created recovery media see Creating HP Recovery media on page 66 Restore and recovery 67 e Ifyou have replaced the hard drive you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive For more information see Recovering using HP Recovery Manager on page 68 e If you wish to remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select models only on page 69 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its origin
72. in Computer Setup Unauthorized startup from an optional external optical drive Boot options feature in Computer Setup select models only optional external hard drive select models only or internal network adapter Unauthorized access to a Windows user account Windows user password Unauthorized access to data Windows user password Unauthorized access to Computer Setup settings and other Administrator password in Computer Setup system identification information Unauthorized removal of the computer Security cable slot used with an optional security cable Computer Setup is a preinstalled ROM based utility that can be used even when the operating system is not working or will not load You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup Using passwords A password is a group of characters that you choose to secure your computer information Several types of passwords can be set depending on how you want to control access to your information Passwords can be set in Windows or in the non Windows Computer Setup utility that is preinstalled on the computer e Administrator passwords are set in Computer Setup and are managed by the system BIOS e Windows passwords are set only in the Windows operating system You can use the same password for a Computer Setup feature and for a Windows security feature You can also use th
73. in fire or water See the Regulatory Safety and Environmental Notices for proper battery disposal To access this guide from the Start screen type support and then select the HP Support Assistant app To access battery information select the HP Support Assistant app on the Start screen and then select Battery and performance Replacing a user replaceable battery Battery Check notifies you to replace the battery when an internal cell is not charging properly or when the battery storage capacity has reached a weak condition If the battery is possibly covered by an HP warranty instructions include a warranty ID A message refers you to the HP website for more information about ordering a replacement battery Using external AC power Z AWARNING Do not charge the computer battery while you are onboard aircraft ZA WARNING To reduce potential safety issues use only the AC adapter provided with the computer a replacement AC adapter provided by HP or a compatible AC adapter purchased from HP A NOTE For information on connecting to AC power see the Setup Instructions poster provided in the computer box External AC power is supplied through an approved AC adapter or an optional docking or expansion device Connect the computer to external AC power under any of the following conditions e When charging or calibrating a battery e When installing or modifying system software e When writing information to a CD a DVD or a
74. internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Connects an external VGA monitor or projector Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed HDMI device Component 1 O Power connector 2 AC adapter Battery light 3 Vent 4 iol External monitor port 5 Hom HDMI port 6 RJ 45 network jack lights 7 USB 3 0 ports 2 a Chapter 2 Getting to know your computer Connects a network cable e Green left The network is connected e Amber right The network is showing activity Each USB 3 0 port connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub NOTE For details about different types of USB ports see Using a USB device on page 40 Display Component Description 1 WLAN antennas Send and receive wireless signals to communicate with wireless local area networks WLAN 2 Internal microphones Record sound 3 Webcam light select models only On The webcam is in use 4 Webcam select models only Records video and captures photographs Some models allow you to video conference and chat online using streaming video For information on using the webcam access HP Support Ass
75. istant To access HP Support Assistant from the Start screen select the HP Support Assistant app The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide from the Start screen type support and then select the HP Support Assistant app Display 7 8 Top TouchPad O m mm O Component Description 1 TouchPad on off button Turns the TouchPad on and off 2 TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen 3 Left TouchPad button Functions like the left button on an external mouse 4 Right TouchPad button Functions like the right button on an external mouse Chapter 2 Getting to know your computer Lights Component 1 l Power light Description e On The computer is on e Blinking The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resum
76. l Windows In addition you will not be able to perform System Recovery or Minimized Image Recovery from the HP Recovery partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media on page 66 Follow these steps to remove the HP Recovery partition 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Remove Recovery Partition and then follow the on screen instructions Restore and recovery 69 12 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility BIOS includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Starting Setup Utility BIOS To start Setup Utility BIOS turn on or restart the computer quickly press esc and then press f10 A NOTE Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly Updating the BIOS Updated versions of the BIOS may be available on the HP website Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether avail
77. lation begins 5 Complete the installation by following the on screen instructions NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components To start HP PC Hardware Diagnostics UEFI 1 Turn on or restart the computer quickly press esc and then press f2 The BIOS searches three places for the diagnostic tools in the following order Using HP PC Hardware Diagnostics UEFI 71 a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 72 b Hard drive c BIOS 2 When the diagnostic tool opens use the keyboard arrow keys to select the type of diagnostic test you want to run and then follow the on screen instructions A NOTE Ifyou need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in Eng
78. lish only There are two options to download HP PC Hardware Diagnostics to a USB device Option 1 HP PC Diagnostics homepage Provides access to the latest UEFI version 1 Go to http hp com go techcenter pcdiags 2 Click the UEFI Download link and then select Run Option 2 Support and Drivers page Provides downloads for a specific product for earlier and later versions 1 Go to http www hp com 2 Point to Support located at the top of the page and then click Download Drivers 3 In the text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer model and then select your operating system In the Diagnostic section click HP UEFI Support Environment or Click Download and then select Run 72 Chapter 12 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI 13 Support Contacting support If the information provided in this user guide or HP Support Assistant does not address your questions you can contact support For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html Here you can Chat online with an HP technician A NOTE When support chat is not available in a particular language it is available in English e Find support telephone numbers e Locate an HP service center Contacting support 73
79. m the upgrade bay 3 To install an optical drive in the upgrade bay 1 Insert the optical drive into the upgrade bay 1 50 Chapter 8 Drives 2 Tighten the upgrade bay screw 2 3 Replace the memory service cover a With the battery bay away from you tilt down the memory service cover 1 to align the left edge of the memory service cover with the computer bay b Tilt the memory service cover 2 down and in place c Tighten the screw 3 Using hard drives 51 4 Insert the battery see Inserting or removing the battery on page 35 Turn the computer right side up and then reconnect AC power and external devices to the computer 6 Turn on the computer Improving hard drive performance Using Disk Defragmenter As you use the computer files on the hard drive become fragmented Disk Defragmenter consolidates the fragmented files and folders on the hard drive so that the system can run more efficiently NOTE Itis not necessary to run Disk Defragmenter on solid state drives After you start Disk Defragmenter it works without supervision Depending on the size of your hard drive and the number of fragmented files Disk Defragmenter may take more than an hour to complete You may want to set it to run during the night or at another time when you do not need access to your computer HP recommends defragmenting your hard drive at least once a month You may set Disk Defragmenter to run on a m
80. ng to a wired network There are 2 kinds of wired connections local area network LAN and modem connection A LAN connection uses a network cable and is much faster than a modem which uses a telephone cable Both cables are sold separately 18 Chapter 3 Connecting to a network WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug a modem cable or telephone cable into an RJ 45 network jack Connecting to a local area network LAN Use a LAN connection if you want to connect the computer directly to a router in your home instead of working wirelessly or if you want to connect to an existing network at your office Connecting to a LAN requires an 8 pin RJ 45 network cable To connect the network cable follow these steps 1 Plug the network cable into the network jack 1 on the computer 2 Plug the other end of the network cable into a network wall jack 2 or router 99 NOTE Ifthe network cable contains noise suppression circuitry 3 which prevents interference from TV and radio reception orient the circuitry end of the cable toward the computer j ume Connecting to a wired network 19 4 Navigating using the keyboard touch gestures and pointing devices Your computer allows navigation using touch gestures select models only in addition to the keyboard and mouse Touch gestures can be used on your computer TouchPad or on a touch screen select mod
81. nneeeeeeeaaeeeeeeeaeeeeeeeenaeeeeeeenaaes 58 Locating the fingerprint reader icc ccccecccaceecseeavenessseudeneeesnnscneecesavedenscegevdentesseaesneeneeaseeateeeenels 58 Using HP SimplePass select models Only ccceceeeeeeeeeeeeeeeeeeeeeeeeneeeeeeseeeeeeeeseenaees 59 Registering TINGSMPNiINS wivecssssieestesivtedvanstinevenstsvierietinddi hassel anibbeviaededie asd 59 Using your registered fingerprint to log on to WINdOWS ccceeeeeeeeeteeteeee 59 10 WANG ANCE raae a A oE Er aE I EES ssniceseuesceteieteaiossdavuisstesaeevivesuesydieteswiesreacepcuceuss 60 Adding or replacing memory modules 1 0 0 0 eee eeeeeeee ee eeeeeee eee eeeeaaeeeeseeaaeeeeseceaaeeeeseeaaaeeeseeenaeeeeeeeaaes 60 Cleaning your COMPULSE session uisedaees letviaes etiete cdigeiines a dendes 64 Cleaning procedures nuotin haan id nee eee ie 65 Cleaning the display All in Ones or Notebooks cececceeeeeeeeeeeeenteeeeeeeeaaes 65 Cleaning the Sides OF COVER essesi anA a EAE EAE R 65 Cleaning the TouchPad keyboard Of MOUSE ececceeeeeeeeeeeeeteteeeeeeeeteeeeeeenee 65 Updating programs and drivers 0 eccceecececeeeeeeeeeeeeeeeeeeeeeeeeeeseeeeeeeeeeaeeeeeeseeeeeeeeeseneeaeeeeeeeaaeeeeseeaaeenes 65 IT Backng up reston ANG FECOVONING sic ceori seas secescttsseesciuess a reaa aR 66 Creating recovery media and backups cceceeeeceeeeee eee eeeecte ee eee tae eee eeeaaeeeeeeeaeeeeeeeeaeeeeeetiaeeeeeenea 66 Creating HP R
82. nstructions Using HP Recovery media to recover You can use HP Recovery media to recover the original system This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly 1 If possible back up all personal files 2 Insert the HP Recovery media that you created and then restart the computer A NOTE If the computer does not automatically restart in HP Recovery Manager change the computer boot order See Changing the computer boot order on page 69 3 Follow the on screen instructions Changing the computer boot order If computer does not restart in HP Recovery Manager you can change the computer boot order which is the order of devices listed in BIOS where the computer looks for startup information You can change the selection for an optical drive or a USB flash drive To change the boot order 1 Insert the HP Recovery media you created 2 Restart the computer quickly press esc and then press f9 for boot options 3 Select the optical drive or USB flash drive you want to boot from 4 Follow the on screen instructions Removing the HP Recovery partition select models only HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space 594 i IMPORTANT After you remove the HP Recovery partition you can no longer use the Windows Refresh option or the Windows option to remove everything and reinstal
83. om the Start screen point to the upper right or lower right corner of the screen 3 Click Settings click the Power icon and then click Shut down Right click the Start button in the lower left corner of the screen select Shut down or signout and then select Shut down If the computer is unresponsive and you are unable to use the preceding shutdown procedure try the following emergency procedures in the sequence provided e Press ctrlt alt delete Click the Power icon and then click Shut Down e Press and hold the power button for at least 5 seconds e Disconnect the computer from external power e On models with a user replaceable battery remove the battery Setting power options Using power saving states Sleep is enabled at the factory Shutting down turning off the computer 31 When Sleep is initiated the power lights blink and the screen clears Your work is saved to memory Z CAUTION To reduce the risk of possible audio and video degradation loss of audio or video playback functionality or loss of information do not initiate Sleep while reading from or writing to a disc or an external memory card z NOTE You cannot initiate any type of networking connection or perform any computer functions while the computer is in the Sleep state Intel Rapid Start Technology select models only For select models the Intel Rapid Start Technology RST feature is enabled by default Rapid Start Technology allows you
84. onthly schedule but you can defragment your computer manually at any time 52 Chapter 8 Drives To run Disk Defragmenter 1 Connect the computer to AC power 2 From the Start screen type disk 3 Click Optimize NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to HP Support Assistant To access HP Support Assistant from the Start screen select the HP Support Assistant app For additional information access the Disk Defragmenter software Help Using Disk Cleanup Disk Cleanup searches the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer to run more efficiently To run Disk Cleanup 1 From the Start screen type disk and then select Uninstall apps to free up disk space 2 Follow the on screen instructions Using HP 3D DriveGuard select models only HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the following conditions e You drop the computer e You move the computer with the display closed while the computer is running on battery power A short time after the end of one of these events HP 3D DriveGuard returns the hard drive to normal operation A NOTE Because solid state drives SSDs lack moving par
85. our computer follow the device manufacturer s instructions N WARNING To reduce the risk of personal injury lower the volume setting before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access this guide from the Start screen type support and then select the HP Support Assistant app Checking audio functions on the computer A NOTE For best results when recording speak directly into the microphone and record sound in a setting free of background noise To check the audio functions on your computer follow these steps 1 From the Start screen type control panel and then select Control Panel 2 Select Hardware and Sound and then select Sound 3 When the Sound window opens select the Sounds tab Under Program Events select any sound event such as a beep or alarm and then click Test You should hear sound through the speakers or through connected headphones To check the recording functions on your computer follow these steps 1 From the Start screen type sound and then select Sound Recorder 2 Click Start Recording and speak into the microphone 3 Save the file to your desktop 4 Open a multimedia program and play the recording To confirm or change the audio settings on your computer 1 From the Start screen type control panel and then select Control Panel 2 Select Hardware and Sound and then select Sound
86. oving up down or sideways on a page or image e Place two fingers slightly apart on the TouchPad zone and then drag them up down left or right 2 finger pinch zoom 2 finger pinch zoom allows you to zoom out or in on images or text e Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers apart e Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers together a 22 Chapter 4 Navigating using the keyboard touch gestures and pointing devices 2 finger click 2 finger click allows you to make menu selections for an object on the screen NOTE Using 2 finger click is the same action as using right click with the mouse e Place two fingers on the TouchPad zone and press to open the options menu for the selected object Using the keyboard The keyboard and mouse allow you to type select items scroll and to perform the same functions as using touch gestures The keyboard also allows you to use action keys and hot keys to perform specific functions X TIP The Windows key on the keyboard allows you to quickly return to the Start screen from an open app or the Windows desktop Pressing the Windows key again will return you to the previous screen A NOTE Depending on the country or region your keyboard may have different keys and keyboard functions than those discussed in this section Using Windows shortcut keys Windows pro
87. power if the AC adapter is disconnected on the computer or an AC power loss occurs A NOTE When you disconnect AC power the display brightness is automatically decreased to save battery life Finding additional battery information HP Support Assistant provides the tools and information about the battery To access battery information select the HP Support Assistant app on the Start screen and then select Battery and performance Setting power options 33 e Battery Check tool to test battery performance e Information on calibration power management and proper care and storage to maximize battery life e Information on battery types specifications life cycles and capacity To access battery information A To access battery information select the HP Support Assistant app on the Start screen and then select Battery and performance Using Battery Check HP Support Assistant provides information on the status of the battery installed in the computer To run Battery Check 1 Connect the AC adapter to the computer A NOTE The computer must be connected to external power for Battery Check to work properly 2 To access battery information select the HP Support Assistant app on the Start screen and then select Battery and performance Battery Check examines the battery and its cells to see if they are functioning properly and then reports the results of the examination Displaying the remaining battery charge
88. press enter Read the notice and select to continue To save your changes and exit Computer Setup press f10 to Save and Exit and then follow the on screen instructions Use the arrow keys to select Exit gt Exit Saving Changes and then press enter and follow the on screen instructions Your changes go into effect when the computer restarts Deleting an administrator password 4 on m e o N Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use the arrow keys to select Security gt Administrator Password and then press enter When prompted type your current password and then press enter When prompted for the new password leave the field empty and then press enter When prompted to type your new password again leave the field empty and then press enter Read the notice and select to continue To save your changes and exit Computer Setup press f10 to Save and Exit and then follow the on screen instructions Use the arrow keys to select Exit gt Exit Saving Changes and then press enter and follow the on screen instructions Your changes go into effect when the computer restarts 56 Chapter9 Security Entering an administrator password in Computer Setup At the Administrator password prompt type your password using the same kind of keys you used to set the password
89. r 10 Maintenance c Gently press the memory module 3 down applying pressure to both the left and right edges of the memory module until the retention clips snap into place Z CAUTION To prevent damage to the memory module be sure that you do not bend the memory module 7 Replace the memory service cover a With the battery bay away from you tilt down the memory service cover 1 to align the left edge of the memory service cover with the computer bay b Tilt the memory service cover 2 down and in place c Tighten the screw 3 Adding or replacing memory modules 63 8 9 Insert the battery see Inserting or removing the battery on page 35 Connect AC power and external devices to the computer 10 Turn on the computer Cleaning your computer Use the following products to safely clean your computer Dimethyl benzyl ammonium chloride 0 3 percent maximum concentration for example disposable wipes which come in a variety of brands Alcohol free glass cleaning fluid Water with mild soap solution Dry microfiber cleaning cloth or a chamois static free cloth without oil Static free cloth wipes Z CAUTION Avoid strong cleaning solvents that can permanently damage your computer If you are not sure that a cleaning product is safe for your computer check the product contents to make sure that ingredients such as alcohol acetone ammonium chloride methylene chloride and hydrocarbons are
90. r computer to resume quickly from inactivity Rapid Start Technology manages your power saving options as follows e Sleep Rapid Start Technology allows you to select the Sleep state To exit from Sleep press any key activate the TouchPad or press the power button briefly e Hibernation Rapid Start Technology initiates Hibernation after a period of inactivity while in the Sleep state when running on battery power or on external power or when the battery reaches a critical level After Hibernation is initiated press the power button to resume your work A NOTE Rapid Start Technology can be disabled in Setup Utility BIOS If you want to be able to initiate the Hibernation state you must enable user initiated Hibernation using Power Options See Enabling and exiting user initiated Hibernation on page 32 Initiating and exiting Sleep With the computer on you can initiate Sleep in any of the following ways e Briefly press the power button e From the Start screen point to the upper right or lower right corner of the screen When the charms list opens click Settings click the Power icon and then click Sleep To exit Sleep briefly press the power button When the computer exits Sleep the power lights turn on and the computer returns to the screen where you stopped working NOTE If you have set a password to be required on wakeup you must enter your Windows password before the computer will return to the screen
91. roperly e Select a slower write speed and try again e f you are copying a disc save the information on the source disc to your hard drive before trying to burn the contents to a new disc and then burn from your hard drive Resolving issues 81 C Electrostatic discharge Electrostatic discharge is the release of static electricity when two objects come into contact for example the shock you receive when you walk across the carpet and touch a metal door knob A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components To prevent damage to the computer damage to a drive or loss of information observe these precautions If removal or installation instructions direct you to unplug the computer unplug it after being properly grounded and before removing a cover Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before handling components discharge static electricity by touching an unpainted metal surface of the component If you remove a component place it in an electrostatic safe container If you need more information about static electricity or assistance with component removal or installation contact HP support 82 Appendix C Electrostatic discharge Index Symbols Numerics 2 finger pinch zoom TouchP
92. s are disabled Component Description NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone O Bye USB 2 0 port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub NOTE For details about different types of USB ports see Using a USB device on page 40 5 Optical drive select models only Depending on your computer model reads an optical disc or reads and writes to an optical disc NOTE For disc compatibility information navigate to the Help and Support web page see Finding information on page 2 Follow the web page instructions to select your computer model Select Support amp Drivers and then select Product Information 6 Optical drive eject button select models only Releases the optical drive disc tray fa Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act asa deterrent but it may not prevent the computer from being mishandled or stolen Right 5 6 Left Description Connects an AC adapter e White The AC adapter is connected to external power and the battery is fully charged e Amber The AC adapter is connected to external power and the battery is charging e Off The AC adapter is not connected to external power Enables airflow to cool
93. see Creating HP Recovery media on page 66 e To use the Factory Reset option you must use HP Recovery media If you have not already created recovery media see Creating HP Recovery media on page 66 e Ifthe HP Recovery media does not work you can obtain recovery media for your system from support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com support select your country or region and follow the on screen instructions IMPORTANT HP Recovery Manager does not automatically provide backups of your personal data Before beginning recovery back up any personal data you wish to retain Using the HP Recovery partition select models only The HP Recovery partition select models only allows you to perform a system recovery or minimized image recovery without the need for recovery discs or a recovery USB flash drive This type of recovery can only be used if the hard drive is still working 68 Chapter11 Backing up restoring and recovering To start HP Recovery Manager from the HP Recovery partition IMPORTANT For tablets connect to the keyboard dock before beginning these steps select models only 1 Press f11 while the computer boots or Press and hold f11 as you press the power button 2 Select Troubleshoot from the boot options menu 3 Select Recovery Manager and then follow the on screen i
94. sults follow these traveling and shipping tips Prepare the computer for traveling or shipping Back up your information Remove all discs and all external media cards such as memory cards A CAUTION To reduce the risk of damage to the computer damage to a drive or loss of information remove the media from a drive before removing the drive from a drive bay and before shipping storing or traveling with a drive Turn off and then disconnect all external devices Shut down the computer Take along a backup of your information Keep the backup separate on the computer When traveling by air carry the computer as hand luggage do not check it in with the rest of your bags CAUTION Avoid exposing a drive to magnetic fields Security devices with magnetic fields include airport walk through devices and security wands Airport conveyer belts and similar security devices that check carry on baggage use X rays instead of magnetism and do not damage drives In flight computer use is at the discretion of the airline If you plan to use the computer during a flight check with the airline in advance If the computer will be unused and disconnected from external power for more than 2 weeks remove the battery and store it separately If you are shipping the computer or a drive use suitable protective packaging and label the package FRAGILE If the computer has a wireless device installed the use of thes
95. the HDMI port 1 Connect one end of the HDMI cable to the HDMI port on the computer HDMI amp 7 2 Connect the other end of the cable to the video device 3 Press f4 to alternate the screen image between 4 display states e PC Screen only View the screen image on the computer only e Duplicate View the screen image simultaneously on both the computer and the external device e Extend View the screen image extended across both the computer and the external device e Second screen only View the screen image on the external device only Each time you press f4 the display state changes 99 NOTE For best results especially if you choose the Extend option adjust the screen resolution of the external device as follows From the Start screen type control panel and then select Control Panel from the list of applications Select Appearance and Personalization Under Display select Adjust screen resolution Video 29 Configuring audio for HDMI To configure HDMI audio first connect an audio or video device such as a high definition TV to the HDMI port on your computer Then configure the default audio playback device as follows 1 From the Windows desktop right click the Speakers icon in the notification area at the far right of the taskbar and then click Playback devices 2 On the Playback tab click either Digital Output or Digital Output Device HDMI 3 Click Set Default and then click
96. tion see Connecting to a network on page 15 e Update your antivirus software Protect your computer from damage caused by viruses The software is preinstalled on the computer For more information see Using antivirus software on page 57 e Get to know your computer Learn about your computer features Refer to Getting to know your computer on page 4 and Navigating using the keyboard touch gestures and pointing devices on page 20 for additional information e Find installed software Access a list of the software preinstalled on the computer From the Start screen type a click Apps and then select from the displayed options For details about using the software included with the computer see the software manufacturer s instructions which may be provided with the software or on the manufacturer s website e Back up your hard drive by creating recovery discs or a recovery flash drive See Backing up restoring and recovering on page 66 Finding information You have already used Setup Instructions to turn on the computer and locate this guide To locate resources that provide product details how to information and more use this table Resources For information about Setup Instructions poster e How to set up the computer e Help to identify computer components HP Support Assistant e Operating system information To access HP Support Assistant from the Start e Software driver and BIOS updates scre
97. top in the notification area at the far right of the taskbar and then click Preferences e The computer may not be set to display the image on the computer screen To transfer the image to the computer screen press f4 On most models when an optional external display such as a monitor is connected to the computer the image can be displayed on the computer screen or the external display or on both devices simultaneously When you press f4 repeatedly the image alternates among the computer display one or more external displays and simultaneous display on all devices Software is functioning abnormally If the software is unresponsive or responds abnormally restart the computer by pointing to the right side of the screen When the charms display click Settings Click the Power icon and then click Shut down If you cannot restart the computer using this procedure see the next section The computer is on but not responding on page 79 The computer is on but not responding If the computer is turned on but is not responding to software or keyboard commands try the following emergency shutdown procedures in the sequence provided until shutdown occurs A CAUTION Emergency shutdown procedures result in the loss of unsaved information e Press and hold the power button for at least 5 seconds e Disconnect the computer from external power and remove the battery The computer is unusually warm It is normal for the comput
98. ts HP 3D DriveGuard is unnecessary A NOTE A hard drive in a primary hard drive bay or in a secondary hard drive bay is protected by HP 3D DriveGuard A hard drive installed in an optional docking devices or connected to a USB port is not protected by HP 3D DriveGuard For more information see the HP 3D DriveGuard software Help Identifying HP 3D DriveGuard status The hard drive light on the computer changes color to show that a drive in the primary hard drive bay and or the drive in a secondary hard drive bay select models only is parked To determine whether a drive is currently protected or whether it is parked view the icon on the Windows desktop in the notification area at the far right of the taskbar or in the Mobility Center Using hard drives 53 9 Security Protecting the computer Standard security features provided by the Windows operating system and the non Windows Computer Setup utility BIOS can protect your personal settings and data from a variety of risks A NOTE Security solutions are designed to act as deterrents These deterrents may not prevent a product from being mishandled or stolen A NOTE Before you send your computer for service back up and delete confidential files and remove all password settings A NOTE Some features listed in this chapter may not be available on your computer Computer risk Security feature Unauthorized access to Computer Setup f10 Administrator password
99. tup To set change or delete this password follow these steps Setting a new administrator password A Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use the arrow keys to select Security gt Administrator Password and then press enter When prompted type a password and then press enter When prompted type the new password again to confirm and then press enter Read the notice and select to continue AG Si ae eS To save your changes and exit Computer Setup press f10 to Save and Exit and then follow the on screen instructions Using passwords 55 Use the arrow keys to select Exit gt Exit Saving Changes and then press enter and follow the on screen instructions Your changes go into effect when the computer restarts Changing an administrator password ii 2a Rk wD S Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use the arrow keys to select Security gt Administrator Password and then press enter When prompted type your current password and then press enter When prompted for the new password type the new password and then press enter When prompted to type your new password again type the new password and then
100. ty cable slot on your computer may look slightly different from the illustration in this section Refer to the Getting to know your computer on page 4 section for the location of the security cable slot on your computer 1 Loop the security cable around a secured object 2 Insert the key 1 into the cable lock 2 3 Insert the cable lock into the security cable slot on the computer 3 and then lock the cable lock with the key Using the fingerprint reader select models only Integrated fingerprint readers are available on select computer models In order to use the fingerprint reader you must set up a user account and password on the computer and then register one or more fingerprints using HP SimplePass software Locating the fingerprint reader The fingerprint reader is a small metallic sensor that is located in one of the following areas of your computer e Near the bottom of the TouchPad e On the right side of the keyboard e On the upper right side of the display e On the left side of the display Depending on your computer model the reader may be oriented horizontally or vertically Both orientations require that you swipe your finger perpendicular to the metallic sensor Refer to the Getting to know your computer on page 4 section for the location of the reader on your computer 58 Chapter9 Security Using HP SimplePass select models only HP SimplePass provides an easy to use interface to help secure
101. vides shortcuts so that you can perform actions quickly Press the Windows key fH alone or in combination with a specific key to perform a designated action Using the keyboard 23 Identifying the hot keys A hot key is a combination of the fn key 2 and the esc key 1 fnt esc displays system information Using the action keys An action key performs an assigned function The icon on each of the f1 through f4 keys and the f6 through f12 keys illustrates the assigned function for that key To use an action key function press and hold the key CAUTION Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly The action key feature is enabled at the factory You can disable this feature in Setup Utility BIOS See Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI on page 70 for instructions on opening Setup Utility BIOS and then follow the instructions at the bottom of the screen After you have disabled the action key feature you can still perform each function by pressing the fn key in combination with the appropriate action key Icon Key ny f1 Description Opens Help and Support Opens Help and Support which provides tutorials information about the Windows operating system and your computer answers to questions and updates to your computer f2 Decreases the screen brightness incrementally as long as you hol
102. yboard screw memory module slots and optical drive 4 Vents 4 Enable airflow to cool internal components Bottom 13 Component Description NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 5 i i Service door Provides access to the hard drive bay the wireless I LAN WLAN module slot and the memory module slots CAUTION To prevent an unresponsive system H replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support through HP Support Assistant To access HP Support Assistant from the Start screen select the HP Support Assistant app Front Component Description 1 Memory card reader Reads optional memory cards that store manage share or access information 14 Chapter 2 Getting to know your computer 3 Connecting to a network Your computer can travel with you wherever you go But even at home you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection This chapter will help you get connected to that world Connecting
103. your computer and simplify the way you log on to your computer and password protected websites Use a registered fingerprint to Log on to Windows Access websites and other programs that require a logon Set up a single sign on service that allows you to use a registered fingerprint to create credentials for any application that requires a user name and password Set up protected accounts on the computer for multiple users For more information see the HP SimplePass software Help Registering fingerprints To register one or more fingerprints with HP SimplePass 1 5 Swipe a finger on the fingerprint sensor to launch HP SimplePass or From the Start screen type simple and then select HP SimplePass When the HP SimplePass welcome screen is revealed click Get Started HP SimplePass prompts you to swipe your right index finger over the sensor Swipe your finger 3 times to finish the registration A green circle is revealed on the finger if it is registered successfully To set up a Windows password select Set up Windows logon Using your registered fingerprint to log on to Windows To log on to Windows using your fingerprint 1 a After you register your fingerprints restart Windows Swipe any of your registered fingerprints to log on to Windows Using the fingerprint reader select models only 59 10 Maintenance Adding or replacing memory modules The computer has one memory module compartm

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