General Terms & Conditions
Contents
1. 17 3 17 4 a 19 19 1 Y i in whole by deactivating its User Account at a Service Point or via the Road User Portal ii in part with regard to particular On Board Unit by returning the concerned On Board Unit in accordance with clause 5 5 to Saterllic Consequences of termination In case of termination of the User Contract in whole or in part the concerned On Board Unit s issued to the User USER CONTRACT GENERAL TERMS AND CONDITIONS Termination by the User The User may at all times terminate the User Contract i will be deactivated by Satellic and ii must be returned in accordance with clause 5 5 to Satellic without undue delay and at the latest within 1 calendar year after receipt of the notification by Satellic of termination of the agreement between Satellic and Viapass in case of automatic termination of the User Contract in accordance with clause 17 1 at the latest within 30 calendar days after receipt of the notice to terminate from Satellic in case of termination by Satellic in accordance with clause 17 2 and at the latest within 30 calendar days after deactivation of its User Account in case of termination by the User in accordance with clause 17 3 In case of failure of the User to return its On Board Unit s to Satellic in accordance with clause 5 5 within the aforementioned periods of time the relevant On Board Unit s will be considered to be lost and Satellic will irr2. DATA PRIVACY Satellic processes personal data of the User on behalf of Viapass who acts as the data controller pursuant to the Belgian Data protection Act of 8 December 1992 BDPA Personal data of the User will be processed for the purpose of collecting Toll and providing Additional Services and more in particular to enable i Toll charging and collecting and enforcement of the Road Pricing Regulations ii individual visualization of the driven journey as the case may be and iii traffic analysis and traffic information by using anonymous data Except for any subcontractors and service providers which Satellic uses to operate the Road Charging System and to provide the Additional Services personal data of the User will not be transferred to any third parties The User has the right to access and rectify free of charge its personal data Furthermore to the extent that the processing of the User s data is not based on Article 5 b and c of the BDPA the User has a right to object to the processing of his personal data for such purposes To this end the User can submit a written request duly signed and dated together with a copy of his identity card to the customer support of Satellic as mentioned in clause 11 or to dataprivacy satellic be The User shall ensure that the privacy rights of its employees contractors representatives or any other Page 12 of 18 Version d d 1 October 2015 10 12 USER CONTRACT GENE
3. Fast Track Account Fixed Install Guide Flemish Road Pricing Decrees General Terms and Conditions Gross Combination Weight Rating GCWR Guaranteed Payment Method GPM OBU Deposit OBU Handbook OBU PIN Page 3 of 18 USER CONTRACT GENERAL TERMS AND CONDITIONS The services provided by Satellic upon request of the User as described in clause 6 Brussels Ordinance of 29 July 2015 creating a road pricing toll in the Brussels Capital Region for heavy vehicles meant or used for the transportation of goods by road and replacing the Eurovignet Official Gazette d d 12 August 2015 as amended from time to time A consumer as meant in art 1 1 2 of the Belgian Code of Economic Law The class of a vehicle in function of its emission limits as described in Annex of Directive 1999 62 EU of the European Parliament and of the Council of 17 June 1999 on the charging of heavy goods vehicles for the use of certain infrastructures as amended from time to time A User Account as meant in clause 3 3 The manual as amended from time to time available on Satellic s Website for permanently connecting an On Board Unit to a Vehicle s internal electricity network Flemish Decree of 3 July 2015 creating the road pricing toll abrogating the eurovignet toll and amending the Flemish Fiscal Code of 13 December 2013 Official Gazette d d 10 August 2015 as amended from time to time and Decree of the Flemish
4. USER CONTRACT GENERAL TERMS AND CONDITIONS THE USE OF THE ROAD NETWORK BY VEHICLES WILL AS OF 1 APRIL 2016 BE SUBJECT TO PAYMENT OF TOLL CONSEQUENTLY ALL PROVISIONS OF THESE GENERAL TERMS AND CONDITIONS WHICH ARE STRICTLY RELATED TO THE COLLECTION INVOICING AND PAYMENT OF TOLL WILL ONLY APPLY AS OF 1 APRIL 2016 CLAUSES OF THESE GENERAL TERMS AND CONDITIONS PRECEDED BY THE STATEMENT FOR CONSUMERS ONLY ARE APPLICABLE TO CONSUMERS ONLY TABLE OF CONTENTS le BEMI 4 tecaiceenacsasansesecceeiesaademaqnes are E E cenuesawasune saan mnesere E 3 2 Role and capacity of Satellic regarding Toll and Road Pricing Regulations ccccccceeceeeeeeeeeeees 5 3 User Account Registration Process cccccceccecceeceeceeceecceeceeceeseeceeceesaesesaueceeceeseeseeseesansaesessensees 6 3 1 General provisions regarding Standard Accounts and Fast Track Accounts cccceeeeeeeeeeeeeeeeees 6 J2 RAIA ACCOUNT esine a a mec iantwantiaetenesteateaatdantinontawd santiandaaestentinabsiachindetactenceds 6 DFPE EAC COU WM eR T 4 Verification of Vehicle identification data and supporting EVIGENCE ccccecceeceeeeeeeeeeeeeeeseeeeeeeeeaees 7 3 On Board UNIUS h esaineseanin tic paste seta cian tee E deca sats Se dese E EEE EEEE N EE eauaees T D1 SCMC lal Pl ONS aeei A AE 8 5 2 Obtaining of On Board Units Payment of OBU Deposit cc ecccecceccseeceeeeeeceeeseeseeeseeteeeaeeseeees 8 5 3 Installation and
5. ii any Toll incurred prior to the notification to Satellic of the loss or theft of the On Board Unit will be due by the User iii Satellic will without undue delay after receipt of the notification that an On Board Unit has been lost or stolen deactivate the On Board Unit iv Satellic is irrevocably entitled to retain the relevant OBU Deposit unless the On Board Unit is returned undamaged to Satellic in accordance with clause 5 5 and at the latest within 30 calendar days as from the notification to Satellic of the loss or theft of the On Board Unit after all and v the User will be obliged to obtain another On Board Unit before being entitled to make use of the Road Network again Any damage to an On Board Unit ordinary wear and tear excepted caused while in the possession of the User will vis a vis Satellic be deemed to have been caused by the User it being understood that removal of the On Board Unit s rechargeable battery and external power cable in accordance with clause 5 3 b will not be considered as damage to the On Board Unit The User is entirely aware of and responsible for the possible risks related to installing or operating an On Board Unit while driving the Vehicle The amount of Toll due for a journey as shown at the display of the Vehicle s On Board Unit during the journey is shown for information purposes only and does not constitute a legally binding tax or fee statement Toll is due immediately af
6. limited to 1 On Board Unit at a time or ii by mail in accordance with the instructions provided at the Road User Portal Returned On Board Unit s must be in good working order and undamaged be returned to Satellic It being understood that On Board Units that have been permanently connected to the Vehicle s internal electricity network in accordance with clause 5 3 b may be returned to Satellic without the external power cable and rechargeable battery Any costs and risks related to returning On Board Units to Satellic by mail will have to be borne by the User Upon receipt by Satellic of a returned On Board Unit s in accordance with clause 5 5 a Satellic will without undue delay verify the state and functioning of the returned On Board Unit s and will notify the User of its findings If i the On Board Unit is found to be in good state ordinary wear and tear excepted the OBU Deposit will be refunded to the bank account indicated by the User ii the On Board Unit is not found to be in good state or is found to be damaged or defective in any way Satellic will automatically be entitled to retain the entire OBU Deposit ADDITIONAL SERVICES Not yet applicable PAYMENT METHODS Payment of OBU Deposit The OBU Deposit must be paid by the User to Satellic at the User s discretion i in cash in case of order placement at a Service Point ii by credit card or fuel card in case of order placement at a Serv
7. Government of 17 July 2015 amending the Flemish Fiscal Code of 13 December 2013 Official Gazette d d 10 August 2015 as amended from time to time These terms and conditions as amended from time to time in accordance with clause 19 3 The maximum operating weight of an articulated Vehicle as meant in the Road Pricing Regulations called maximale toegelaten Massa van de slepen in Dutch mass maximale du Train in French and maximal zulassiges Gesamtgewicht des Fahrzeuggespanns in German A means of payment for Toll by the User to Satellic as described in clause 7 2 a The refundable non interest bearing security deposit of EUR 135 to be paid by the User to Satellic for obtaining and using an On Board Unit as described in clause 5 2 The user manual as amended from time to time available on Satellic s Website regarding amongst others the installation and use of On Board Units and the use and functioning of the Road Charging System The Quick Start Guide is part of the OBU Handbook The unique and personal PIN code of an On Board Unit as meant in clause 5 2 d Version d d 1 October 2015 i Official Gazette On Board Unit OBU Payment Period Quick Start Guide Toll Charging Authorities Road Charging System Road Network Road Pricing Regulations Road User Portal RUP Satellic Satellic s Website Service Point Standard Account Toll User
8. S Page 7 of 18 Version d d 1 October 2015 95 1 a 5 2 a NN Am Q xr 5 3 a USER CONTRACT GENERAL TERMS AND CONDITIONS General provisions The User expressly acknowledges that each Vehicle in order to be allowed to make use of the Road Network must be equipped with a properly installed and working On Board Unit i e an On Board Unit showing a green light at all times while driving in Belgium While using the Road Network the User must ensure via the human machine interface of the On Board Unit i e the lights and the text messages shown on the display of the On Board Unit that the On Board Unit effectively registers the distances covered by the Vehicle in which it is installed Notwithstanding clause 5 1 c On Board Units provided to the User are and will remain Satellic s property at all times For the duration of the User Contract a right of retention retentierecht in Dutch droit de r tention in French on the On Board Unit is granted to the User allowing the User to keep the On Board Unit in its possession if and as long as Satellic fails to comply with one of its obligations under the User Contract provided that the relevant obligation is due and payable The User expressly accepts and agrees that On Board Units issued to a User by Satellic i are personal to that User ii may only be used for the purposes of the Road Charging System and the Additional Services
9. User Account User Account Registration Process User Contract Page 4 of 18 USER CONTRACT GENERAL TERMS AND CONDITIONS Belgisch Staatsblad B S Moniteur belge M B Electronic device to be installed by the User in a Vehicle in accordance with the Quick Start Guide and intended i to register and process which distances the Vehicle is covering on which roads of the Road Network and ii upon request of the User to be used for providing Additional Services A period of 14 consecutive calendar days The concise manual for the installation of an On Board Unit in a Vehicle included in the blister of On Board Units The Quick Start Guide is part of the OBU Handbook The toll charging authorities as defined in the Road Pricing Regulations called tolheffende instantie in Dutch percepteur de p ages in French The electronic system for applying calculating collecting and disbursing the Toll for the benefit of the Toll Charging Authorities The entire Belgian road network irrespective of the applicable Toll rate The Flemish Road Pricing Decrees the Walloon Road Pricing Decree and or the Brussels Road Pricing Ordinance The internet portal for Users provided by Satellic accessible by using the User s username and password Satellic NV a limited liability company organised under the laws of Belgium with registered number 0556 799 596 and having its registered office at 1831 Diegem Leonardo Da
10. Vincilaan 19 Airport Plaza The website of Satellic URL www satellic be A service point located in or outside Belgium where Users can register a User Account obtain and return On Board Units provide Guaranteed Payment Methods and consult the General Terms and Conditions A list of all Service Points and a map of their location is available at Satellic s Website A User Account as meant in clause 3 2 Road pricing toll for the use of the Road Network as described in the Road Pricing Regulations called tol or kilometerheffing in Dutch pr l vement kilom trique in French The person or entity who enters into the User Contract with Satellic or on whose behalf the User Contract is entered into Standard Account or Fast Track Account The process to create a User Account as described in clause 3 The agreement consisting of 1 the General Terms and Conditions 2 OBU Handbook 3 Fixed Install Guide and 4 the data and information provided by the User to Satellic during the User Account Registration Process which are mutually explanatory and are to be read together entered into by the User and Satellic related to the Version d d 1 October 2015 i f USER CONTRACT GENERAL TERMS AND CONDITIONS use of the Road Charging System by the User Vehicle A vehicle liable for Toll under the Road Pricing Regulations Viapass The inter regional entity Viapass incorporated by the Flemis
11. case of a Fast Track Account will be verified by Satellic after completion of the User Account Registration Process If i the provided country of registration of the Vehicle or the licence plate number of the Vehicle is not readable incorrect or missing the On Board Unit linked to that Vehicle will be disabled with immediate effect ii the provided Gross Vehicle Weight Rating is not readable incorrect or missing the Vehicle will be deemed to have a Gross Vehicle Weight Rating of more than 32 tons iii the provided Emission Class of the Vehicle is not readable incorrect or missing the Vehicle will be deemed to fall within the other emission classes category up and until the User corrects the provided data and or as appropriate submits the readable correct or missing written documentation via the Road User Portal or at a Service Point and the corrected data or supporting evidence has or have been verified by Satellic within up to maximum one working day The User acknowledges and accepts that Satellic will in no event be obliged to recalculate and refund any Toll paid or due by the User calculated in accordance with clause 4 b due to any unreadable incorrect or missing data or supporting evidence Without prejudice to clauses 3 2 e and 3 3 d any changes to the Vehicle identification data of a registered Vehicle must immediately be notified to Satellic via the Road User Portal or at a Service Point ON BOARD UNIT
12. installed and working On Board Unit on the Road Network and calculating the applicable Toll by making use of the wireless signals sent and received by the On Board Unit iv electronically sending daily statements to the Toll Charging Authorities even if no segments of kilometers have been registered for a certain Vehicle on the relevant day showing 1 the amount of kilometers or segments of kilometers recorded by the On Board Unit during the previous calendar day 2 the movement data 3 the licence plate number 4 the Emission Class and the Gross Combination Weight Rating of the Vehicle and 5 the Toll due by the users v collecting Toll from the users on behalf of the Toll Charging Authorities by means of Guaranteed Payment Methods vi transferring Toll due by the users to the Toll Charging Authorities The User expressly agrees and accepts that i the electronic registration of the On Board Unit constitutes evidence of the passage and distances covered by the Vehicle in which it is installed ii Satellic merely acts as executor of the Road Pricing Regulations and cannot be held liable for the contents thereof nor for the applicable Toll tariffs and rates Any complaints regarding the Road Pricing Regulations and the applicable Toll tariffs and rates have to be addressed to the competent authorities For the entire duration of the User Contract and provided and to the extent that the User Contract has not been sus
13. matter hereof and supersedes and replaces all prior agreements or understandings whether written or oral with respect to the same subject matter still in force between the parties Assignment The User shall not transfer pledge or assign the whole or any part of the User Contract or any benefit or interest in or under the User Contract to a third party without the prior written agreement of Satellic Communication All notices and other forms of communication related to the User Contract may be sent by Satellic to the e mail or postal address indicated by the User in the Road User Portal Any notice shall be considered to have been delivered to the receiving party s address on the date of delivery if delivered by hand 3 working days following the date of mailing if sent by registered mail 1 working day following the day of sending if sent by e mail and upon confirmation notice if sent by fax COMPETENT COURTS AND APPLICABLE LAW The User Contract shall be governed by Belgian law Any dispute concerning the validity interpretation enforcement or termination of the User Contract shall be submitted to the exclusive jurisdiction of the Brussels courts and tribunals it being understood that disputes falling within the material competence of the justice of peace called the vrederechter in Dutch and the juge de paix in French shall be submitted to the exclusive jurisdiction of the justice of peace of Vilvoorde Page 18
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15. seals of the On Board Unit may in no event be opened or removed Without prejudice to the instructions set out in the OBU Handbook i the User must while making use of the Road Network ensure that the On Board Unit shows a green light at all times ii if the On Board Unit is deactivated i e no lights show and no message is shown on the display it must be activated by connecting the On Board Unit to the Vehicle s cigarette lighter plug or another suitable power source and by pressing the v button iii if the On Board Unit gives a warning limit i e the On Board Unit shows a red light or displays an error message the User must as appropriate act in accordance with the instructions shown on the display of the On Board Unit or contact customer support of Satellic and follow further instructions given by Satellic Such instructions can imply amongst others provide additional and or sufficient Guaranteed Payment Methods and or go as soon as possible and at the latest within three hours as from the moment the instruction has been given to the nearest Service Point In order to avoid any misunderstanding it is clarified that i the red light is the upper light on the On Board Unit and ii the green light is the bottom light on the On Board Unit In case of loss or theft of an On Board Unit i the User must inform Satellic via the Road User Portal or Satellic s customer support without undue delay
16. 015 17 17 1 a b 17 2 a b USER CONTRACT GENERAL TERMS AND CONDITIONS undue delay and in no event later than 14 calendar days from the day on which the User communicates its withdrawal from the User Contract to Satellic The deadline is met if the User sends back the On Board Unit s before the period of 14 calendar days has expired The User will have to bear the direct costs of returning the On Board Unit s to Satellic The OBU Deposit will be refunded to the User in accordance with clause 5 5 b The User is only liable for any diminished value of the returned On Board Unit s resulting from the handling other than what is necessary to establish the nature characteristics and functioning of the goods Given the fact that the User requested Satellic to begin the performance of services under the User Contract during the withdrawal period the User acknowledges and agrees that i withdrawal from the User Contract shall in no event prejudice the Toll due by the User for making use of the Road Network during the withdrawal period ii payments made by the User for services which have entirely been provided by Satellic including but not limited to providing On Board Unit s collecting Toll and providing Additional Services prior to the withdrawal from the User Contract by the User will not have to be reimbursed by Satellic to the User iii payments made by the User for services which have not yet entirely be
17. RAL TERMS AND CONDITIONS individual using the Vehicles of the User on its behalf are respected in the way that User uses the System To this end the User shall among others provide them with the information contained in this clause 9 INTELLECTUAL PROPERTY RIGHTS All intellectual property rights related to the services provided by Satellic the On Board Unit or to Satellic business activities in general remain the exclusive property of Satellic or its suppliers The User may not pretend any claim to an interest in or ownership of such intellectual property rights and acquires no rights other than those explicitly referred to in the User Contract The User shall not remove labels plaques or other distinctive badges affixed to the On Board Unit s The names logos and other signs that are used by Satellic are legally protected brands or trade names Any use of these or similar signs is strictly prohibited without Satellic prior written consent Satellic grants the User a license to use the On Board Unit s in accordance with these General Terms and Conditions CUSTOMER SUPPORT The customer support services provided by Satellic can be contacted i by telephone 00800 72 83 55 42 free or 0032 78 15 15 15 paid ii by e mail support satellic be or iii via chat accessible on Satellic s Website For the avoidance of doubt the User expressly acknowledges and agrees that i Additional Services as meant in clause 6 or pap
18. a judicially i in case of any failure of the User to comply with its payment obligations vis a vis Satellic ii if the User has not provided a Guaranteed Payment Method or if the Guaranteed Payment Method provided by the User has become insufficient iii in case of any failure of the User to comply with the instructions and guidelines set out in the OBU Handbook iv in case of any failure of the User to notify a defect of an On Board Unit to Satellic v in case of any failure of the User to comply with the instructions given by Satellic for the replacement or repair of a defect or damaged On Board Unit The suspension of the User Contract in accordance with clause 15 a will immediately be notified by Satellic i to the User by e mail if an e mail address has been provided by the User via the Road User Portal and by a message on the display of the concerned On Board Unit and ii to the Toll Charging Authorities During the period of suspension of the User Contract i the User is obliged to remedy the cause giving rise to the suspension of its User Contract without undue delay ii the User will still be under the obligation to ensure the proper functioning of its On Board Unit s as mentioned in clauses 5 1 a and 5 3 a iii any Toll incurred by the User as of the notice of suspension by Satellic will be claimed from the User directly by the competent Toll Charging Authorities Suspension of the User Con
19. en provided by Satellic prior to the withdrawal from the User Contract by the User will be reimbursed by Satellic without undue delay in proportion to the part of the services that has been provided until the User communicated Satellic its withdrawal from the contract iv for services which have not yet entirely been provided by Satellic prior to the withdrawal from the User Contract and which have not yet been paid by the User an amount which is in proportion to what has been provided until the User communicated Satellic its withdrawal from the User Contract in comparison with the full coverage of the User Contract will have to be paid by the User to Satellic within 15 calendar days from the day on which the User communicates its withdrawal from the User Contract to Satellic v any outstanding prepayment balance on the User Account after payment of the outstanding Toll and other amounts owned to Satellic will be reimbursed to the User within 30 calendar days from the day on which the User communicates its withdrawal from the User Contract to Satellic TERMINATION Automatic termination The User Contract will automatically terminate at the moment of termination of the agreement between Satellic and Viapass according to which Satellic is allowed to collect Toll from the Users on behalf of the Toll Charging Authorities ontbindende voorwaarde in Dutch condition r solutoire in French Satellic will inform the User of the mome
20. enteccatsecescadsscaseeddendsemtsudecemtsuseaigessieneuese lt ceetaesecaedsedsnndsetanceesesdrueestecentdicnast 13 14 20 62 6 ee eo ee ee ee ae 14 Ta U PS O an ee ne a E E ee eee eee 14 16 For consumers only VV IENGI AWAN i sicisecs seed eaccnticceeessadacenccelcanssad daescseieeeasaadaeahoseecenesanioceistanoueneadseasogios 14 16 1 Express request to start performance of services during withdrawal period cccceceeeeeeeeee eens 14 16 2 Right Of withdrawal ccccccccccecceeeceeee ees eeeeeceeeeeeceeeeeeceeeseeseeeseeseeeseesaeeseeseeeseesaeeseeseesseeseeseeeeegaes 14 16 3 Effects Of withdrawal cccccceccecceeeseeeeeeeeceeceeeeceeceeeseeseeceeseteeseeceeeeeeseeseeseeteetaeeeeeseeeeeseeseeseeteetaeees 14 iB geome 9 61 0111 2 9 eee eer ne enero nee ne eee eee ee ee ee 15 17 WO AUG CS MAAN ON eeii E E TEE cp taamasce E E S 15 Pe GRIO MO Yo EC aaa se saaseee asses E 15 1 ce DOMINO OY TNS O este gett cage sede esiocega ee seanteusnociaet aba annmeusocast ieseeeseauoncnateteeasseeno aaeeasdeeneuseane 16 17 4 CONSEQUENCES Of termination cccceccecceeceeceeececeeeceeteeteeseeeeeeeeeceeceeteeteeseeeeceeeeeeseeteeteetaeeeeteetaeees 16 NS OPV AAS A eke teens E sn ere A EEA A om nina E E A A E 16 19 General Terms and Conditions cccecceccecceeceeceeeceeceeteeteeceeeeceeeseeseeteeseetaeeaeceeeeeeseeteeteeteeseeenesaeees 16 19 1 lnspection and acceptance ss crscscaiceseassanssncpananyacataassacutuanne
21. er invoices as meant in clause 8 c cannot be ordered or requested via the customer support services provided by Satellic ii complaints as meant in clause 18 cannot be filed via the customer support services iii any information provided by the customers support services of Satellic cannot relieve the User from any responsibility he has under the User Contract or the OBU Handbook ONLINE SERVICES The User is solely responsible for its use of the Road User Portal and Satellic s Website The User must take all necessary measures to ensure the confidentiality and security of its username and password and of any other code or password sent by Satellic to the User that enables access to services provided by Satellic and accepts responsibility for all activities occurred in its User Account Satellic will endeavor to ensure the uninterrupted and error free availability of Satellic s Website and the Road User Portal but does not give any representations or warranties in this regard Satellic reserves the right to suspend or restrict access to the Road User Portal and or Satellic s Website at Satellic s discretion for the performance of update and or maintenance activities LIMITATION OF LIABILITY The total aggregate contractual and tortious liability of Satellic to the User under or in connection with the User Contract shall i never exceed the sum of all amounts paid by the User to Satellic under or in connection with t
22. etent authorities or ii the payment service provider GENERAL TERMS AND CONDITIONS Inspection and acceptance The User expressly acknowledges and agrees i having carefully read examined and understood the content of these General Terms and Conditions and ii having accepted the applicability and contents of these General Terms and Conditions including but not limited to the right of Satellic to unilaterally change these Terms and Conditions in accordance with clause 19 3 and the limitations of liability of Satellic in accordance with clauses 2 c 5 3 b 12 and 13 knowingly and Page 16 of 18 Version d d 1 October 2015 19 2 19 3 a 19 4 a 20 20 1 20 2 20 3 i USER CONTRACT GENERAL TERMS AND CONDITIONS willfully prior to the conclusion of the User Contract Interpretation In these General Terms and Conditions i references to legislative and regulatory provisions must be interpreted as references to such provisions as are amended altered readopted or replaced from time to time ii references to documents 1 must be interpreted as references to such documents as are amended supplemented reformulated or renewed from time to time and 2 also refer to the accompanying annexes iii the legal principle generally known as the contra proferentem principle art 1162 of the Belgian Civil Code does not apply to these General Terms and Conditions Changes amendme
23. evocably be entitled to retain the relevant OBU Deposit even if the On Board Unit s are returned afterwards In case of termination of the User Contract any outstanding prepayment balance on the User Account after payment of the outstanding Toll and other amounts owned to Satellic will be reimbursed to the User within 15 calendar days after termination of the User Contract COMPLAINTS Any complaints from the User related to the services provided by Satellic under the User Contract including but not limited to complaints related to the invoices issued by Satellic and or the non yrefund of the OBU Deposit must be notified to Satellic via the complaint form available on Satellic s website at the latest within 30 calendar days of the event giving rise to the complaint Services and invoices which have not been subject of a complaint filed in accordance with clause 18 a are irrevocably deemed to be accepted by the User and can no longer be contested All complaints filed in accordance with clause 18 will be examined and answered to by Satellic without undue delay Filing a complaint in accordance with clause 18 does not relieve the User from its payment and other obligations under the User Contract Complaints relating to i the Road Pricing Regulations and the applicable Toll tariffs ii the payment methods used by the User cannot be addressed to Satellic but have to be addressed to respectively i the comp
24. f the Road Network the User must check whether the prepayment balance is sufficient for the intended journey iii the prepayment balance does not generate any interests iv the User will be warned by means of a message shown on the display of the On Board Unit if the prepayment balance is less than EUR 50 00 Prior to each use of the Road Network sufficient Guaranteed Payment Methods must be provided by the User Payment of Additional Services The price for Additional Services as well as the price for any other services provided by Satellic under the User Contract must be paid with Guaranteed Payment Methods Accepted credit cards and fuel cards A list of the credit cards fuel cards and debit card service providers that will be accepted by Satellic is made available on Satellic s Website Repayment of amounts non due Any amounts paid but not due by the User to Satellic will be repaid by Satellic to the User i without undue delay ii without interests and iii to the bank account indicated by the User INVOICING At the end of each Payment Period for each Vehicle registered in the User Account of the User an invoice will be made available on the Road User Portal showing Page 11 of 18 Version d d 1 October 2015 i USER CONTRACT GENERAL TERMS AND CONDITIONS i the total amount of Toll incurred by that Vehicle in the relevant Payment Period c ii the point in time and location of any Tol
25. fs applicable to the registered Vehicle s class in the 3 Belgian Regions i e the Flemish Region the Walloon Region and the Brussels Capital Region and to take an additional pre authorization up to the same amount if 1 the previous pre authorization on the credit card or fuel card of the User has been expired or 2 the amount of Toll as well as any other amounts due by the User to Satellic in the relevant Payment Period exceeds the amount of the previous pre authorization s iii if 1 the User opts for payment with a credit card and 2 the remaining pre authorized amount drops below EUR 7 and Satellic is unable to take an additional pre authorization in accordance with clause 7 2 b ii the User will be warned by means of a message shown on the display of the On Board Unit that the Guaranteed Payment Method becomes insufficient iv if any amounts payable to Satellic cannot be charged to the credit card or fuel card provided by the User an administrative charge according to the prevailing rate as published on Satellic s website will have to be paid by the User In case of use of the pre paid regime as meant in clause 7 2 a il i the prepayment balance will be shown on the display of the On Board Unit for information purposes only and will be amended automatically and in real time in function of the distance travelled by the Vehicle in which the On Board Unit is installed on the Road Network li before each use o
26. h Region the Walloon Region and the Brussels Capital Region with registered office at 1000 Brussels Arenbergstraat 1D Walloon Road Walloon Decree of 16 July 2015 creating a road pricing toll for road Pricing Decree usage by heavy vehicles Official Gazette d d 28 July 2015 as amended from time to time ROLE AND CAPACITY OF SATELLIC REGARDING TOLL AND ROAD PRICING REGULATIONS As of 1 April 2016 the use of the Road Network by Vehicles is according to the Road Pricing Regulations subject to payment of Toll to be calculated and paid by means of the Road Charging system Satellic has been appointed by Viapass as the Single Service Provider or SSP called the aangewezen dienstverlener in Dutch and the prestataire de services d sign in French in the sense of the Road Pricing Regulations responsible for the design build finance maintenance and operation of the Road Charging System Regarding the Toll collection Satellic is in accordance with the Road Pricing Regulations amongst others vis a vis the Users responsible for i entering into a user contract with every Vehicle user without discrimination who requests Satellic to do so ii providing On Board Units to the users capable of sending and receiving wireless signals containing data required for the calculation of Toll due by the users ili registering the distances travelled by Vehicles equipped with a properly
27. he User Contract during the period of 6 months preceding the event giving rise to the claim of the User and ii will in any case be limited to EUR 100 000 per calendar year Without prejudice to clause 13 a the parties expressly agree that Satellic i can never be held liable for damage caused by a traffic accident due to installing or operating an On Board Unit while driving a Vehicle and ii shall never be liable for indirect incidental or consequential damage including but not limited to loss of profit loss of business loss of revenue loss of contracts loss of goodwill or reputation loss of anticipated savings cost of capital or indirect financial loss or loss of production Page 13 of 18 Version d d 1 October 2015 14 15 16 16 1 16 2 a b c 16 3 a i i shall come into full force and effect on the date of completion of the User Account Registration Process by the User and ii is entered into for an indefinite period of time called an overeenkomst van onbepaalde duur in Dutch and a contrat de dur e ind termin e in French USER CONTRACT GENERAL TERMS AND CONDITIONS DURATION The User Contract SUSPENSION Satellic is entitled to suspend the User Contract in whole or in part with regard to the concerned On Board Unit immediately and without prior notice other than the notices or warnings set out in these General Terms and Conditions unilaterally and extr
28. ice Point or via Satellic s Website or iii by bank transfer in case of ordering multiple On Board Units via Satellic s Website An acknowledgement of receipt of the OBU Deposit will be i delivered to the User at the Service Point in case of payment of the OBU Deposit at a Service Point ii available via the Road User Portal in case of order placement via Satellic s Website or via the Road User Portal Payment of Toll Toll must be paid by the User to Satellic at the User s discretion i by means of one of the following post paid methods post paid regime by credit card or by fuel card or ii by means of advance payments pre paid regime to be made Page 10 of 18 Version d d 1 October 2015 b 7 3 7A 7 9 i USER CONTRACT GENERAL TERMS AND CONDITIONS in cash only in case of payment at a Service Point or by credit card or fuel card In case of use of the post paid regime as meant in clause 7 2 a i i the User irrevocably authorizes Satellic to charge the total amount of Toll as well as any other amounts due by the User to Satellic in a certain Payment Period to the provided credit or fuel card at the end of that Payment Period li Satellic is entitled to pre authorize the provided credit card or fuel card up to an amount representing the Toll due by the Vehicle s to cover a distance of 300 kilometers based on the weighted average of the maximum tarif
29. id illegal or unenforceable clause had never been contained herein If any clause of the User Contract should be deemed in any way null and void subject to annulment unlawful or otherwise non binding this clause insofar as is necessary shall be removed from the User Contract and replaced by Satellic by a clause which is binding and legally valid and which as far as possible approximates the contents of the non valid clause Waiver Any failure or delay by Satellic in exercising any right under the User Contract the exercise in whole or in part of any right under the User Contract or any reaction or absence of reaction by Satellic in the event of violation by User of one or more provisions of the User Contract shall not operate or be interpreted as a waiver whether express or implied in whole or in part of any of its rights under the User Contract or under said provision s nor shall it preclude the further exercise of any such rights Any waiver of a right by Satellic must be express and in writing lf Satellic has expressly waived a right in writing following a specific failure by the User this waiver cannot be invoked by the User in favour of a new failure similar to the previous one or any other failure Entire agreement The User Contract with the exclusion of any general terms and conditions of the User which are expressly rejected contains the entire agreement and understanding between the parties with respect to the subject
30. ints Installation and use of On Board Units The On Board Unit must while driving in Belgium at all times be installed in the Vehicle and be used strictly in accordance with the Road Pricing Regulations the instructions set out in the OBU Handbook and with due care On Board Units may be connected permanently to the Vehicle s internal electricity network i e fixed installation in accordance with the installation instructions set out in the Fixed Install Guide In order to permanently connect an On Board Unit to a Vehicle s internal electricity network the On Board Unit s external power cable and if required rechargeable battery may be removed Satellic recommends to have the fixed installation carried out by a certified technician A list of such certified technicians is published on Satellic s Website Except for removing the rechargeable battery and the external power cable in case of a fixed Page 8 of 18 Version d d 1 October 2015 d 5 4 a i Satellic can in no event be held responsible for the permanent connection of the On Board Unit to the Vehicle s internal electricity network nor for other services performed by third parties on the On Board Unit The attention of the User is specifically drawn to the instructions set out in the Fixed Install Guide for the use of On Board Units in Vehicles intended for transportation of dangerous goods USER CONTRACT GENERAL TERMS AND CONDITIONS installation the
31. it in accordance with clause 5 3 and to provide Guaranteed Payment Methods in accordance with clause 7 2 and subsequently to make use of the Road Network As long as a Fast Track Account has not been converted into a Standard Account the User will not receive invoices in accordance with clause 8 To create a Fast Track Account only the Vehicle identification data as mentioned in clause 3 2 c as well as the supporting written evidence mentioned in clause 3 2 d must be provided by the User Fast Track Accounts must within 15 calendar days after creating the Fast Track Account be converted into Standard Accounts by i upgrading the Fast Track Account to a Standard Account via the Road User Portal ii merging the Fast Track Account with an already existing Standard Account via the Road User Portal Without prejudice to clause 4 the User must ensure and certify that the details and documents provided to Satellic during the registration process are at all times true correct and complete Any changes to the provided details or documents must immediately be provided by the User to Satellic via the Road User Portal or via a Service Point VERIFICATION OF VEHICLE IDENTIFICATION DATA AND SUPPORTING EVIDENCE The Vehicle identification data and supporting evidence provided by the User during the User Account Registration Process in accordance with clauses 3 2 c and 3 2 d in case of a Standard Account or clause 3 3 b in
32. l incurred by that Vehicle in the relevant Payment Period unless the User decides otherwise ili the relevant composition of the Toll incurred by that Vehicle in the relevant Payment Period iv the Price for Additional Services related to that Vehicle v any other amounts related to that Vehicle due by the User to Satellic vi the prepayment balance in case of use of the pre paid regime of the User or the total amount that will be charged to the provided credit card or fuel card in case of use of the post paid regime vii the outstanding balance if any due by the User to Satellic after attribution of the Guaranteed Payment Methods At the end of each Payment Period an e mail will be sent to the User allowing the User to consult and download its invoice s for the relevant Payment Period If a User has registered different Vehicles in its User Account the User can opt via the Road User Portal to receive one combined invoice for all its Vehicles showing per registered Vehicle all data mentioned in this clause 8 a Invoices as meant in clause 8 a can within a period of 12 months as of the end of the relevant Payment Period be consulted and downloaded via the Road User Portal It is the sole responsibility of the User to store and archive its electronic invoices Upon request of the User to be made via the Road User Portal a paper copy of the invoices meant in clause 8 a will be sent to the User against payment
33. nesnacmmabanaiseaaenenan a aaaaean dean pcenaaneebene 16 NZ APIO T OC AOT aaa A E 17 19 3 Changes amendments and adjustments cccceccsecceeeseeceeeeeeceeeseeceeeeeeceeeseeceeeseeseueseeseeseesaeesaes 17 UD AON UANO cciaasnndacescnecstsasddadeccundanoisseacuataindeands anncmianadaumdssdecansinaiasetastecdanddesiseabestentetavadacedessasaansaaaes 17 20 Miscellaneous PLOVISIONS cccccecceceeceeceeceeceeeececueceeceecesucuesaeseeseesecesaesaeseeaecaesaeseeseeeessesaesenseeeess 17 20 1 Compliance with User Contract Dy drivers ccccccccscceecceecececeeceecuecaeecuecaeeceesaeeceesaeeseeseeesaesaeesaes 17 ZC OOS E E E A A 17 PO FO E AE 17 Page 1 of 18 Version d d 1 October 2015 USER CONTRACT GENERAL TERMS AND CONDITIONS AO oy S475 6 0 E tear te meter etn ere E rn E E E ene E ee eee ee eee ee eee 18 DON VAIN CT esssendscecises ce ctea ed oo aie an ot see ole vse en se nee ede eevee sent oes eee ee ee 18 20 6 Enlire agree MeNi 2s sccccacicupcsapesucsces scat n pE a nE nE Ea EE Ena Eai 18 LOLASI N enn ne E A ee ee E A 18 20 6 OFM ICAU ON ee n E e e a E E eemmepedeewwentseseutes 18 18 21 C mptent cous and applicable laW sirinin aAA Page 2 of 18 Version d d 1 October 2015 1 DEFINITIONS As used in these General Terms and Conditions the following words and expressions shall have the meaning set out below Additional Services Brussels Road Pricing Ordinance Consumer Emission Class
34. nless provided otherwise any changes made by the User to the data in its User Account including but not limited to changes regarding the User s choice of language or the User s identification data will only become effective as of the Payment Period following the Payment Period during which such changes have been made Standard Account In order i to be entitled to make use of the Road Network after proper installation of the On Board Unit in accordance with clause 5 3 and after provisioning of sufficient Guaranteed Payment Methods in accordance with clause 7 2 and ii to be able amongst others to make use of the Road User Portal obtain and return On Board Units provide additional Guaranteed Payment Methods manage the data in its Account couple or decouple On Board Units to or from a certain Vehicle opt to receive paper invoices order and make use of Additional Services the User must create on Satellic s Website or at a Service Point and maintain a standard account To create a Standard Account the following data User identification data must be provided by the User name or company name address e mail address VAT number if applicable IBAN bank account number and a username and password To register a Vehicle the following Vehicle identification data must be provided by the User country of registration of the Vehicle licence plate number Gro
35. nt of termination of its agreement with Viapass in due time Termination by Satellic Satellic may by notice terminate the User Contract in whole or in part with regard to the concerned On Board Unit immediately without prior notice unilaterally and extra judicially ontbindend beding in Dutch clause de r siliation in French if i On Board Unit of the User has not been activated in accordance with clause 5 4 a fora period of at least 3 years ii the User becomes bankrupt or insolvent goes into liquidation compounds with his creditors or carries on business under a receiver trustee or manager for the benefit of his creditors or if any act is done or event occurs which under applicable laws has a similar effect iii in case of Suspension of the User Contract in accordance with clause 15 the cause for suspension of the User Contract has not been remedied by the User within 10 business days after receipt of the notice of Suspension or iv the User otherwise fails to carry out any obligation under the User Contract after being required by Satellic by means of a written notice to correct to make good the failure and if appropriate to remedy it within a specified reasonable time Satellic s election to terminate the User Contract in accordance with this clause 17 shall not prejudice any other rights of Satellic under the User Contract or otherwise Page 15 of 18 Version d d 1 October 2015
36. nts and adjustments The User expressly acknowledges and agrees that Satellic is entitled to unilaterally change amend or adjust these General Terms and Conditions at all times Such changes amendments or adjustments shall be notified to the User i at Satellic s Website and ii by e mail at the e mail address provided by the User in his User Account at least 30 calendar days before entering into force As of such notice the User shall be entitled to terminate the User Contract in accordance with clause 17 3 If the User does not terminate the User Contract within 30 calendar days after receipt of such notice the User shall be deemed to have irrevocably accepted the change adjustment or amendment For the avoidance of doubt the User expressly accepts and agrees that changes to the Road Pricing Regulations and to the applicable Toll rates and tariffs do not qualify as changes amendments or adjustments of these General Terms and Conditions and do not entitle the User to terminate the User Contract Consultation The General Terms and Conditions can be consulted i on Satellic s Website and ii atthe Service Points Upon written request a paper copy of the General Terms and Conditions will be sent to the User Notwithstanding clause 19 3 a the User is obliged to regularly consult Satellic s Website to obtain the latest version of the General Terms and Conditions MISCELLANEOUS PROVISIONS Compliance with User Cont
37. of an administrative charge according to the prevailing rate as published on Satellic s Website For the avoidance of doubt it is clarified that this option has no impact on the due date of the invoice Upon written request of the User the personal data of the User as provided by the User via the Road User Portal and as mentioned on the invoice can be changed or corrected by Satellic against payment of an administrative charge according to the prevailing rate as published on Satellic s Website For the avoidance of doubt it is clarified that this option has no impact on the due date of the relevant invoice Any outstanding balance due by the User to Satellic as mentioned on the invoices in accordance with clause 8 a vii must be paid by the User within 15 calendar days after receipt of the invoice Payment of the amount due shall be made to Satellic s bank account as indicated on the invoice lf Satellic does not receive payment on time in accordance with the User Contract Satellic shall be entitled to receive financing charges on the amount unpaid during the period of delay These financing charges shall be calculated at the rate as defined in the Belgian Act of 2 August 2002 on combating late payment in commercial transactions Unless provided otherwise all prices mentioned or referred to in these General Terms and Conditions are expressed in Euro and do not include any taxes duties or similar levies Such as but not limited to VAT
38. ordered by the User iii may only be used in the Vehicle that is coupled to that On Board Unit and iv may without prior approval of Satellic not be assigned leased sold lend or otherwise made available to any third party Obtaining of On Board Units Payment of OBU Deposit On Board Units can be ordered i via the Road User Portal or li at Service Points limited to 1 On Board Unit per order On Board Unit s ordered i via the Road User Portal will be delivered by Satellic to the User by mail as soon as reasonably possible after payment of the OBU Deposit ii ata Service Point will be delivered by Satellic to the User at that Service Point immediately after payment of the OBU Deposit On Board Units delivered to the User will be accompanied by the Quick Start Guide On Board Units are protected with a unique and personal PIN code than can be found i onthe Road User Portal in case of order placement via the Road User Portal ii onthe receipt of the OBU Deposit in case of order placement at a Service Point The OBU PIN must be kept confidential at all times and is needed for i upgrading a Fast Track Account to a Standard Account ii merging a Fast Track Account with an existing Standard Account and iii top up the User s prepayment balance in case of use of the pre paid regime as meant in clause 7 2 a li managing Vehicle data and returning On Board Units to Satellic via Service Po
39. pended in accordance with clause 15 any Toll due by the User for using the Road Network i will have to be paid by the User to Satellic and ii can only be claimed by the Toll Charging Authorities from Satellic The attention of the User is drawn to the fact that it is prohibited to provide the services mentioned in clause 2 b without prior permission of the Toll Charging Authorities Such permission i has been granted to Satellic and ii will be granted by the Toll Charging Authorities to all service providers who have entered into an agreement with the Toll Charging Authorities and are registered by Viapass in accordance with the regulations Page 5 of 18 Version d d 1 October 2015 3 3 1 a 3 2 a d i USER CONTRACT GENERAL TERMS AND CONDITIONS USER ACCOUNT REGISTRATION PROCESS General provisions regarding Standard Accounts and Fast Track Accounts In order to make use of i the Road Charging System and ii if desired by the User the Additional Services provided by Satellic the User must create a User Account The User acknowledges and agrees that i by creating a User Account and completing the User Account Registration Process a User Contract with Satellic subject to these General Terms and Conditions is concluded and enters into force ii creating a User Account and completing the User Account Registration Process imply obligations to pay to Satellic and iii u
40. ract by drivers The User shall cause sterkmaking in Dutch convention de porte fort in French the driver s of the Vehicle if the driver of the Vehicle is not the User to strictly comply with all provisions of the User Contract and in particular with these General Terms and Conditions the OBU Handbook and the Road Pricing Regulations which are relevant for drivers Exemptions The attention of the User is drawn to the fact that the User is pursuant to the Road Pricing Regulations obliged to immediately contact the tax administration of the Toll Charging Authorities if the User does no longer comply with the conditions to be exempted from Toll Set off Satellic is entitled to set off any amounts owned by Satellic to the User against any amounts owned by the User to Satellic In the event of bankruptcy or insolvency of the User any amounts owned by the Page 17 of 18 Version d d 1 October 2015 20 4 a 20 5 a 20 6 20 7 20 8 a USER CONTRACT GENERAL TERMS AND CONDITIONS User to Satellic will immediately and automatically become due and payable and will be set off against any amounts owned by Saitellic to the User Severability If one or more clauses of the User Contract is found to be invalid illegal or unenforceable in whole or in part the remainder of any such clause and of the User Contract shall not be affected and shall continue in full force and effect as if the inval
41. ss Combination Weight Rating or the other maximum operating weight of a Vehicle as meant in the Road Pricing Regulations and Emission Class The Vehicle identification data as mentioned in clause 3 2 c must be supported with written evidence issued by the competent authorities Such evidence must be i scanned and uploaded on the Road User Portal in case of registering on Satellic s Website Page 6 of 18 Version d d 1 October 2015 3 3 a d 5 USER CONTRACT GENERAL TERMS AND CONDITIONS i ii scanned and submitted at the Service Point in case of registering at a Service Point An indicative list of types of documents that will be accepted as sufficient evidence of the required Vehicle identification data and an overview to determine the Vehicle weight to register as meant in the Road Pricing Regulations are available on Satellic s Website Without prejudice to clause 4 the User must ensure and certify that the details and documents provided to Satellic during the registration process are at all times true correct and complete Any changes to the provided details or documents must immediately be provided by the User to Satellic via the Road User Portal or via a Service Point Fast Track Account In case of registering a User Account at a Service Point the User can also opt to create a temporary Fast Track account Creation of a Fast Track Account allows the User to obtain an On Board Un
42. ter making use of the Road Network software updates maintenance and required activation In order to allow Satellic to update the software installed on the On Board Units the User irrespective of its whereabouts in Belgium or abroad is obliged to regularly and at least once every three months activate its On Board Unit s in accordance with the instructions set out in the OBU Handbook If an On Board Unit has not been activated in accordance with the instructions set out in the OBU Handbook for an uninterrupted period of at least 3 years Page 9 of 18 Version d d 1 October 2015 5 5 a 7 1 a 7 2 a USER CONTRACT GENERAL TERMS AND CONDITIONS i the On Board Unit will be considered to be lost ii the User Account with regard to the relevant On Board Unit will be deactivated and iii Satellic is irrevocably entitled to retain the OBU Deposit even if the On Board Unit is returned to Satellic afterwards The User shall at Satellic s first request always reasonably cooperate with Satellic This obligation to cooperate includes but is not limited to granting Satellic access to the Vehicle in which the On Board Unit is installed in order to allow Satellic to verify the proper installation and functioning of the On Board Unit and to repair any defects or anomalies Returning On Board Units to Satellic On Board Unit s issued to the User can be returned to Satellic i ata Service Point
43. tract will end if and when Satellic has received sufficient prove that the User has remedied the ground for suspension of its User Contract FOR CONSUMERS ONLY WITHDRAWAL Express request to start performance of services during withdrawal period The User expressly requests Satellic to start with the performance of the services described in the User Contract as from the completion of the User Account Registration Process and thus already during the withdrawal period provided for in articles VI 47 to VI 53 of the Belgian Code of Economic Law Right of withdrawal Without prejudice to clause 17 the User has the right to withdraw from the User Contract within 14 days without giving any reason The withdrawal period will expire 14 calendar days from the day of the conclusion of the User Contract To exercise the right of withdrawal the User must inform Satellic address Leonardo Da Vincilaan 19 Airport Plaza 1831 Diegem Belgium e mail address support satellic be of its decision to withdraw from the User Contract by an unequivocal statement e g a letter sent by post by fax or by e mail To meet the withdrawal deadline it is sufficient for the User to send its communication concerning its exercise of the right of withdrawal before the withdrawal period has expired Effects of withdrawal The User shall send back the On Board Unit s in accordance with clause 5 5 a to Satellic without Page 14 of 18 Version d d 1 October 2
44. use Of On Board UNiits ccc cece sccceceeceeeeeteeseeeeeeeeeeeseeceeseeseesseeeseeeeeeseetaeteeteeaes 8 5 4 Software updates maintenance and required Activation cccceccecceeceeceeeeeeeeeeeeceeceeteeeeeeeeseeeeeeees 9 5 5 Returning On Board Units to Satellic i ccovenecccecsieeevcxseesexovanvecsasestenietaweesdnntivcteeresestesseteanaeseseanedeoieeteesoes 10 6 Additional Mey gt a 0 2 nne 10 7 Payment Methods cccccccecceccaeceecceeceeceeceeceecaecaecaeeceeseeseeseesausuecaecceeseeseeseeseesuesaueceeseeseesensensaees 10 f1 Payment of OBU DCO SU sissies aa aea aiaee aa aa aa eset ence 10 Pe PAVE OF TOM aeree e E E EE E E E EE EE EA 10 FoP aea Or Aa ona eTVC S er A E E 11 7 4 Accepted credit cards and fuel Card ccccccceccecceeceeeeeeeeeeeeceeteeeeeeseeeeeseecseseeteeseeeeeeeeseeseeseeteesaees 11 7 5 Repayment of amounts NON CUE c ccccecceccseeceecceeceecceeceeccueceecuecaeecueseeeseesaueceesueeseeseesenseeeseesaes 11 Os VOL NMG e E AEE EEEE EE EEE EEEE EAE EE EAA E EEEE 11 T Bala PIVAC eee E E O E E E E E E 12 10 Intellectual property WINNS eo ce eaceecnviatceeaseasancua eseseusansecuce eosaauscndecerenierenesciieauaaceacuascseuauaecudemncnteacen 13 e Cu lome SUPHO ea ne freer ee ee ee eee ee ee eee 13 12 ONING SEPVICES cccceccecceeceeceeteeeeeeeeeseeceeseeceetaecaeceecsueeneteeteeseesaeesecseeseeseeteeseeteeseeeeeseeeeeeteeteeteetaeees 13 13 Cimtation of WAQINGS x ciectncet
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