ToughTech™ Duo Users Manual
Contents
1. Configurator v3 0 0 41 Drive Temp Warning Drive Temp Alarm Apply Settings 7 6 RAID Alarm Buzzer This buzzer will sound when the RAID has failed or is invalid The RAID LED will glow red If this occurs 7 7 Temperature Sliders When your ToughTech Duo reaches a certain temperature the System LED lights up and buzzers will sound unless you configure them not to do so You may want to change these default temperatures according to your environment With these sliders you can change the default temperatures of the e Drive Temperature Warning e Drive Temperature Alarm Usage with Mac and Windows Operating Systems 8 1 Usage with Macintosh Computers ie 8 1 1 Compatibility ToughTech Duo requires no drivers for operation with OS X 8 1 2 Mounting and Ejecting Volumes When you connect the unit to the Mac for the first time and turn on the power you ll probably see a message saying that the disk is unreadable This is because you must format the volume before us ing it The easiest way to do this is to use Mac OS X s Disk Utility If you plan to use the unit on both Macs and PCs select MS DOS File System as the format type If you only plan to use the unit on Macs then select Mac OS Extended After the volume is format Page 6 hil hil ted an icon representing the drive volume will appear mount on the desktop You can now use the v2. 7 1 Configuration PIN This feature allows you to set a PIN to prevent unauthorized configuration The default PIN is 0000 ToughTech Duo only requires you to enter a PIN if a different value has been set NOTE Some features of the Configurator are not applicable to ToughTech Duo Examples include the fan kick on and Enclosure Temp setting 7 2 Buzzers Place a check in the boxes to indicate which warning alarm buzzers you want to be activated 7 3 System Warning Buzzer This buzzer will sound when a drive reaches a default temperature or a temperature that you set see section 7 7 As a visual alert the system LED will glow amber when the temperature is reached Configurator v3 0 0 41 WV LC O Clisenr C Status A device was found CRU DataPort Detais Configuration PIN 0000 V Enable System Warning Buzzer V Enable System Alarm Buzzer V Enable RAID Warning Buzzer V Enable RAID Alarm Buzzer Enclosure Fan Kick on Y 7 4 System Alarm Buzzer This buzzer will sound on one occasion e When a drive reaches a default temperature or the temperature that you set see section 7 7 GAU 7 5 RAID Warning Buzzer This buzzer will sound when ToughTech Duo is in degraded RAID mode i e a drive has failed and is in need of rebuild or the RAID is currently rebuilding The RAID LED will glow amber if this occurs
3. Page 2 il hil Rear of ToughTech Duo OR 1 FireWire Ports 2 eSATA USB 2 0 Combined Port 3 Power Switch 4 Power Supply Input Rear of ToughTech Duo 3SR eSATA USB 2 0 1 eSATA USB 2 0 Combined Port 2 USB 3 0 Port 3 Power Switch 4 Power Supply Input 1 3 Consider your RAID Configuration If you purchased ToughTech Duo with drives pre installed and pre configured skip to Hardware Setup ToughTech Duo supports RAID 0 RAID 1 and a single drive Consider which configuration best suits your needs All hard drives must be initialized prior to use in the ToughTech Duo It is not possible to add a drive to ToughTech Duo and access pre existing data on that drive The hard drive must be initialized by the unit which will cause the loss of all data on the drive The drive s must be configured to RAID 0 RAID 1 or a single drive 1 3 1 RAID 0 In this mode the unit will configure the drives in a striped RAID This will split your data between the drives offering faster performance and allowing you to use the full capacity of the drives in a single volume However this mode offers no protection for the data if either hard drive were to fail all data would be lost 1 3 2 RAID 1 In this mode the unit will mirror the two drives for best data protection In this mode you will work with a single volume equal in size to the capacity of one drive When you copy data to the volume ToughTech D
4. Stop all data transfers before setting or changing RAID 3 LED Behavior types or rebuilding a degraded array Failure to do so can result in the loss of data To set up or change the RAID type disconnect all data cables and reboot ToughTech Duo After the unit has initialized the LCD will display the drives mode and status You see section 1 2 for locations of the LEDs on the unit Unit Power Glows green when the power switch in the on can then reconnect to the computer position System e LED is off by default 5 1 Creating a New RAID e Configurable see sections 7 3 and 7 4 Use the LCD and interface buttons to complete this step e Glows AMBER when a drive reaches a default temperature 50 C or a Follow these steps for setting up a new RAID if you did not purchase temperature that you set your unit pre configured e Glows RED when a drive reaches a default temperature 55 C or a temperature that a Upon insertion of new disks the LCD will read Raid Error not you set a RAID set RAID e LED is off by default Glows AMBER when the RAID is degraded b Press Enter on the front interface twice e Glows RED when the RAID has failed or is invalid Drive Power Glows GREEN when the drive is in the unit and d Select YES receiving power c The LCD screen will display MAKE A NEW RAID a ae e Select your RAID type RAID 0 or 1 Drive Activity Glows AMBER when the drive is being ac
5. in the same way For example some drives such as some models of solid State Drives do not report drive activity at all Q Can use bus power with ToughTech Duo 30R A No USB 3 0 does not provide enough power to power both drives and the RAID engine Page 7 10 Technical Specifications Product name code ToughTech Duo OR and ToughTech Duo 3SR Interface Types amp eSATA up to 3 0 Gbps speeds Dual FireWire 800 400 compatible up to 800 Mbps QR Model only USB 2 0 Up to 480 Mbps USB 3 0 up to 5 0 Gbps 3SR models only RAID Levels RAID 0 striped or RAID 1 mirrored supported All 2 5 SATA hard drives that are no more than 9 5mm high Drive Compatibility Power Switch 2 position on off Operating System Windows 7 Vista or XP Requirements Mac OS X Linux distributions using kernel version 2 4 or above Compliance FCC CE TRORS Product Weight 1 65 pounds with drives 1 05 pounds without drives excluding accessories Product Dimensions 159mm L x 89mm W x 35 mm D Warranty 2 year limited warranty See warranty Statement for details and limitations We don t want anything to go wrong with your CRU product But if it does tech support is standing by and ready to help Contact us at www cru dataport com technical support customer technical support php ToughTech is a trademark of CRU Acquisitions Group LLC Other marks are the property of their respective owners 2011 CR
6. AT 32 volumes larger than 32GB After the volume is formatted an icon representing the drive vol ume will appear in My Computer You can gma now use the volume just like an internal hard drive If ToughTech is connected to your computer via FireWire or USB always eject the device by clicking the taskbar eject icon before turning off power or unplugging the data cable Failing to do so could result in data corruption on the drive When connecting via eSATA you will not be able to eject in this way However it is possible to disable the device using Device Manager Whether or not you choose to disable the device in this way always make sure the drives are not being accessed before shutting off ToughTech to avoid data loss 9 Frequently Asked Questions FAQ 0 Why won t the computer let me eject or unmount my drive A There may be a software application running in the background with an active link to the drive Sometimes you may see a mes sage such as The disk is in use and could not be ejected Try quitting applications and try again It could be a background application like Sherlock or the Finder This is not a defect or issue caused by the Wiebelech device Try invoking the Force Quit feature in OS X to see what software may be running For Windows XP the equivalent command is CTRL ALI DEL Drives connected to the computer via eSATA cannot be ejected in Windows the way FireWire drives can However freewar
7. U Acquisitions Group LLC All rights reserved Product Warranty CRU warrants this product to be free of significant defects in material and workmanship for a period of two years from the original date of purchase CRU s warranty is nontrans ferable and is limited to the original purchaser Limitation of Liability The warranties set forth in this agreement replace all other warranties CRU expressly disclaims all other warranties including but not limited to the implied warranties of mer chantability and fitness for a particular purpose and non infringement of third party rights with respect to the documentation and hardware No CRU dealer agent or employee is authorized to make any modification extension or addition to this warranty In no event will CRU or its suppliers be liable for any costs of procurement of substitute products or services lost profits loss of information or data computer malfunction or any other special indirect consequential or incidental damages arising in any way out of the sale of use of or inability to use any CRU product or service even if CRU has been advised of the possibility of such damages In no case shall CRU s liability exceed the actual money paid for the products at issue CRU reserves the right to make modifications and additions to this product without notice or taking on additional liability A9 000 0003 Rev 1 1 FCC Compliance Statement This device complies wit
8. cessed either reading or writing from the drive f The LCD screen will read Will erase all data OK Page 4 hil g Select YES The RAID is now created WARNING Changing RAID levels will erase any data on the drives Make a backup copy of any data you wish to keep before changing the RAID 5 2 Changing the RAID Type a Press the Up button for the Change RAID Mode screen b Press the Enter button c Press the Down or Up button to select the desired RAID type d The screen will display Will Erase all Data Selecting OK will result in the loss of all data on the drives Ensure all data is backed up prior to pressing OK If you re ready to continue press Enter e The new configuration will be selected and ToughTech will reboot f ToughTech has been configured and is ready for operation Follow the instructions for the appropriate operating system usage Instructions to Initialize and format the drives WARNING Any data on the new disk will be destroyed when the drive is added to the RAID 6 Adding a New Disk 6 1 RAID 1 In the event of a disk failure or removal for a RAID 1 the RAID will continue to function in a degraded state Add a new disk to ToughTech Duo to rebuild the RAID After the new drive has been detected ToughTech Duo will ask to add a new disk Press the Enter button to select YES to add the disk The disk will be added to the RAID and the RAID
9. dapter 1 1 3 3 Single Disk Mode 3 eSATA cable 1 eSATA cable 1 2 Hardware Setup 3 FW800 cable 1 USB 2 0 type A to A 2 1 Installing Hard Drives 3 USB 2 0 type A to A cable 2 USB 3 0 cabl 2 2 Connecting and Powering ToughTech Duo 4 cable AGAME 3 LED Behavior 4 FW800 to FW400 cable 1 Screw kit 1 4 LCD Menu Screens 4 Screw kit 1 Quick Start Guide and err all i mics are eniderand Warranty Information scsi Nt io Warranty Information 5 1 Creating a new RAID 4 5 2 Changing the RAID Type 5 nug E 1 2 Identifying Parts 6 Adding a New Disk 5 6 1 RAID 1 o Take a moment to familiarize yourself with the parts of the ToughTech 6 2 RAID 0 5 Duo This will help you to better understand the remaining 6 3 Single Disk Mode 5 arae 3 7 Buzzer and Temperature Configuration 5 1 RAID is not a Backup 5 7 1 Configuration PIN 6 MODE RAID 7 3 System Warning Buzzer 6 jiii o 7 4 System Alarm Buzzer 6 l 1 Unit Power System RAID LEDs 7 5 RAID Warning Buzzer 6 2 LCD Screen 7 6 RAID Alarm Buzzer 6 ene avon 7 7 Temperature Sliders 6 8 Usage with Mac and Windows Operating Systems 6 8 1 Usage with Macintosh Computers 6 8 1 1 Compatibility 6 8 1 2 Mounting and Ejecting Volumes 6 8 1 3 Booting to the ToughTech 7 8 2 Usage with Windows Operating System I 8 2 1 Compatibility 7 8 2 2 Mounting and Ejecting Volumes 7 1 Drive Power and Drive Activity LEDs 9 Frequently Asked Questions nve Sled Eveciton Button 10 Technical Specifications 8 3 Slide Locks
10. e utilities are available on the internet that provide a similar function Q I ve attached my ToughTech Duo and can see the volume but it shows up twice Which one is real A If you are seeing your ToughTech volume mounted twice chances are the unit is connected to the computer using both the eSATA and FireWire connections When this is the case the OS may attempt to mount the ToughTech twice resulting in two volumes appearing Simply turn off the ToughTech and unplug one of the connections to resolve the problem Q Why does my eSATA device appear as a Parallel SCSI device in System Profiler A The Serial ATA tab in System Profile shows devices attached to the internal SATA bus but not always devices attached to an eSATA host card Sometimes these devices will appear under the heading Parallel SCSI instead This is entirely normal and does not indicate a problem with the device or its drivers Q What hard drives work with ToughTech Duo A ToughTech Duo accepts 2 5 inch SATA hard drives that are no more than 9 5 mm in height Q Will this product work with hard drives larger than 2 2TB A Yes assuming the rest of your configuration e g OS BIOS host drivers supports large volumes this product is compatible with drives larger than 2 21B Q The Drive Activity LED on my ToughTech Duo isn t lighting up Is there something wrong with my unit A Not all hard drives support the Drive Activity LED functionality
11. h Part 15 of the FCC rules Operation is Subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protec tion against harmful interference when the equipment is operated in a home or commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at this own expense In the event that you experience Radio Frequency Interference you should take the following steps to resolve the problem 1 Ensure that the case of your attached drive is grounded 2 Use a data cable with RFI reducing ferrites on each end 3 Use a power supply with an RFI reducing ferrite approximately 5 inches from the DC plug 4 Reorient or relocate the receiving antenna Tested to comply C with FCC standards FOR HOME OR OFFICE USE Page 8
12. hil Models Covered ToughTech Duo OR ToughTech Duo 3SR e RAID 1 RAID 0 and Single Drive operation modes e Default RAID 1 Mirroring to assure data integrity and protection on the road e Designed for optimal heat dissipation e Easy release removable 2 5 drive sleds e Designed for Solid State SSD and standard SATA HDDs e QR Model offers eSATA FireWire 800 400 and USB 2 0 host connectivity e 35R Model offers eSATA USB 2 0 and USB 3 0 host connectivity e FireWire is daisy chainable with bus power QR model only e New user friendly display menu input selection and drive health monitoring e Uses M A R T Self Monitoring Analysis and Reporting Technology to track hard drive health alerting user of potential problems e User selectable temperature warning and alarm settings LEDs and audible e DC power available for USB amp eSATA operation Power adapter included e Drive sleds allow for drive insertion removal without tools hil GAU Table of Contents 1 Pre Installation Steps 1 Pre Installation Steps J 1 1 ToughTech Duo Accessories 1 1 Accessories 2 B Check the accessories with your ToughTech Duo or ToughTech Duo 1 2 Identifying Parts 2 3SR Please contact CRU if any parts are missing or damaged The 1 3 Consider your RAID Configuration 3 box should contain the following items eee ToughTech Duo unit 1 ToughTech Duo 3SR unit 1 1 3 2 RAID 1 9 Power adapter 1 Power a
13. olume just like an internal hard drive wa Bos Pa ime Eject the volume before powering down the unit by dragging the volume s icon to the trash bin or by selecting the volume then pressing Command E Shutting down the unit without first ejecting the volume can result in data loss 8 1 3 Booting to the ToughTech some Macs support booting from FireWire devices To activate this feature you must first install OS X on the external volume The easiest way to do this is to clone an existing system drive using a drive cloning utility Next go to System Preferences gt Startup Disk A window will list the available bootable volumes Select the volume from which you wish to boot Another method is to hold down the Option key during startup A screen should appear that allows you to select the volume you wish to use This is useful If you wish to boot from your ToughTech only some of the time 8 2 Usage with Windows Operating System ay 8 2 1 Compatibility ToughTech is compatible with Windows XP Vista and Windows 7 No drivers are needed 8 2 2 Mounting and Ejecting Volumes Before you can use your ToughTech you must first format the drives into a volume Use Disk Management which you can find by right clicking on My Computer then selecting Manage Select NIFS for the format type If you wish to format FAT 32 for cross platform compatibility you will need to use a third party utility to do so Windows XP will not create F
14. t the data cable to the corresponding port on ToughTech Duo Mode Status The RAID level used Status of RAID Normal or Degraded Drive Status e OK Indicates that the hard drive is in use or ready to use NOTE eSATA and USB 2 0 share the same port e No Disk Indicates that the hard drive was removed or not installed e Unused A new drive was installed and not b Provide power to the ToughTech Duo There are two possible added to the RAID ways to do this e Failing Indicates the drive is malfunctioning Possible causes of failure Option 1 If the FireWire host on your computer is powered message include an inability to recognize ToughTech Duo can use FireWire for power QR Model only the drive a compatiblity problem or damaged sectors Option 2 Plug the included AC adapter into the DC jack on the rear of the ToughTech Duo Plug the other end into a grounded Drive Temp Displays temperature of the top and bottom electrical outlet drives as reported by S M A R T status Change RAID Allows you to change the RAID level see section c Plug the other end of the data cable to an available port on your ate 5 2 f i computer Ensure that the green power LED indicator is active 5 Setting up the RAID NOTE Not all hard drives support the Drive Activity LED functionality in the same way ToughTech Duo offers two options for RAID configuration as well as single disk mode See section 1 3 for details on the available Options
15. uld be maintained offsite If you do not have an effective backup strategy you may not be able to recover your data or the cost of recovery may be quite expensive Our warranty does not cover costs associated with data loss nor do the warranties of other hard drive manufacturers We know it would be heartbreaking to lose your data so please plan accordingly 6 3 Single Disk Mode In the event of a drive failure in Single Disk mode all data will be lost Single Disk mode allows usage of a single hard drive If a second drive is added later it cannot be combined with the first disk nor will it provide the option of two individual disks to be seen by the host computer It will allow the option to create a new RAID using both disks though this will destroy any data on both disks 7 Buzzer and Temperature Configuration If you would like to set a password for security enable or disable audible alarms or change the temperature thresholds for heat warnings and alarms you may do so using a free software utility known as Configurator To download the Configurator software and user s manual please visit www wiebetech com software configurator php Wiebelech is a brand of CRU NOTE Jo configure your ToughTech Duo OR you must be connected via FireWire or USB 2 0 To configure your ToughTech Duo 3SR you must be connected via USB 2 0 and use the eSATA USB 2 0 combined port on the Duo unit Page 5 hil
16. uo will simultaneously write the data to both drives If one drive were to fail your data would still be preserved on the other drive After replacing a failed drive you can rebuild the RAID on the fly so that your data is once again redundant and secure 1 3 3 Single Disk Mode In this mode the unit will support a single drive NOTE There is no way to convert a drive in Single Disk Mode to RAID 1 without creating a new array which will cause loss of the data on the hard drive 2 Hardware Setup 2 1 Installing Hard Drives ToughTech Duo is compatible with 2 5 inch SATA hard drives that are no more than 9 5 mm in height Follow these steps for installing or removing a drive a Push the ejection button The handle will swing open b Remove the drive sled and swing the side panel out c Insert the drive with the label up d Close the side panel Ensure the panel is flush with the drive e Secure the drive with the provided screws optional f Slide the drive sled back into the unit g Close the handle and ensure the sled is securely in place NOTE f any of the drives are inaccessible after powering on the unit try the following steps 1 Turn off the power 2 Remove the drive s in question 3 Reinsert the drive s 4 Turn on the power Page 3 2 2 Connecting and Powering ToughTech Duo 4 LCD Menu Screens use the Navigation Buttons to change screens hil hil a Connec
17. will begin to rebuild The LCD screen will display the percent complete for the rebuild Rebuild times vary a 11B hard drive takes just over 3 hours to rebuild 6 2 RAID 0 Never remove a drive from a RAID 0 as this will cause the loss of all data In the event of a disk failure for a RAID 0 the RAID will be destroyed Add a drive and then press the Up button to create a new RAID Follow the display prompts to build a new array hil RAID is Not a Backup Because your ToughTech Duo features a redundant RAID mode which protects against a hard drive mechanical failure it is an excellent part of any backup strategy However a RAID is not in itself a backup strategy Many things besides hard drive failure can damage or erase your data Corruption caused by unexpected disconnection during data access e g a cable is unplugged during a data transfer or the computer crashes or loses power while writing to the drives e Corruption or destruction caused by viruses or other malware e Sabotage by a disgruntled employee or acquaintance e Theft or loss of your ToughTech Duo e Natural disasters such as fire flooding etc Considering these possibilities any single copy of your important data must always be considered at risk That s why backing up is so Important Follow the 3 2 1 backup rule Your data should exist in three different places on two different storage media and at least one of those copies sho
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