WiPipe Central User Manual
Contents
1. 0030440D9764 0030440D9764 003044009764 0030440D9764 003044009764 0030440D9764 0030440D9764 0030440D9764 0030440D9764 0030440D9764 0030440D9764 2013 CRADLEPOINT INC Failed Login Att Modem Inserted Data Usage Data Usage Data Usage Data Usage Data Usage Data Usage Data Usage Data Usage Data Usage Data Usage Data Usage Data Usage Data Usage gt NM PLEASE VISIT HTTP KNOWLEDGEBASE CRADLEPOINT COM FOR MORE HELP AND RESOURCES Description An attempt to log into the admin user ha The None modem has been inserted into The Built in Ethernet Port 0 exceeded The Built in Ethernet Port 0 exceeded Data usage threshold exceeded Data usage threshold exceeded Data usage threshold exceeded Data usage threshold exceeded Data usage threshold exceeded Data usage threshold exceeded Data usage threshold exceeded Data usage threshold exceeded Data usage threshold exceeded Data usage threshold exceeded Data usage threshold exceeded 2011 08 24 09 43 2011 08 23 13 11 2011 08 19 16 14 2011 08 19 16 13 2011 08 19 16 05 2011 08 19 15 07 2011 08 19 14 01 2011 08 19 13 56 2011 08 19 13 56 2011 08 19 13 34 2011 08 19 13 35 2011 08 19 13 37 2011 08 19 13 40 2011 08 19 13 41 2011 08 19 13 42 Alerts 1 15 of 21 Items Per Page PAGE 33 EE A wipipe CENTRAL WiPipe Central USER MANUAL For each a2. Click on Device Administration in the left menu In the submenu that appears under Device Administration click on Account Users This option is only available to the primary administrator of the WPC account Select a User Account to Manage 2 5 1 Manage a User Account You can change the email address password or access level for Account v a user account Select the account name from the dropdown Name menu and then change the information as desired Click Update to save changes Email Address Password Confirm Password Access Level Full Access Read Only Update Clear 2013 CRADLEPOINT INC PLEASE VISIT HTTP KNOWLEDGEBASE CRADLEPOINT COM FOR MORE HELP AND RESOURCES PAGE 9 a A wipip WiPipe Central USER MANUAL ENTRAL Create a New User Account 2 5 2 Create a New User Account Input the appropriate information in the following fields to create an account for a new user Account Name Email Address s Account Name Must be unique e Email Address Must be unique Password s Password e Confirm Password Confirm e Access Level Select one Password o Full Access o Read Only Access Level Full Access Read Only Create Clear Select a User Account to Delete 2 5 3 Delete a User To delete a user account select from the dropdown list and click Account elect w Delete Name Delete Clear 2013 CRADLEPOINT INC PLEASE VISIT HTTP KNOWLEDGEBASE CRADLEPOINT COM FOR MORE HEL
3. Devices Online O N A Firmware Sync Config Dete f Move e 4 3 1 Alert Config Status Name MAC IP Address This menu option allows you to set up notification of Alerts for the Group Refer to section 5 1 Group Alert Configuration 4 3 2 Commands Select Command Send one of the following commands to Gei Reboot devices all routers in this group Reboot Devices Restore devices to factory defaults or Clear group configuration Restore devices to factory defaults Clear group configuration e Reboot Devices Causes a device restart at the next synchronization e Restore devices to factory defaults Causes a device restart and resets all configuration settings to the factory defaults At the next check in the device will receive a new configuration from WPC e Clear group configuration Restores the group configuration to factory defaults Changes the WPC configuration for the group and all devices back to defaults By selecting Clear group configuration and then Restore devices to factory defaults all devices will be set back to factory defaults Further configuration changes should only be made after all devices have completed the reset 2013 CRADLEPOINT INC PLEASE VISIT HTTP KNOWLEDGEBASE CRADLEPOINT COM FOR MORE HELP AND RESOURCES PAGE 24 mee lie WiPipe Central USER MANUAL wipipe CENTRAL 4 3 3 Device List This shows a list of the devices in the group with attributes i
4. Output Errors per second e Output Errors Total e Product s Serial s Signal Strength Average Modem signal strength s Signal Strength Current e Time Device time of last report e Timestamp s Uptime e WiFi Clients Average Number of WiFi clients e WiFi Clients Current s WiFi RSSI Average WiFi receive signal strength indication 2013 CRADLEPOINT INC PLEASE VISIT HTTP KNOWLEDGEBASE CRADLEPOINT COM FOR MORE HELP AND RESOURCES PAGE 38 imma A wipipe CENTRAL WiPipe Central USER MANUAL e WiFi RSSI Current Select Options Select from the following options You can also click Option Name at the top to select all or deselect all s Grand total report values Depending on the Date Range you have selected the data in the report will be divided into hourly or daily segments by default Select this option to report total values instead s Include LAN Interfaces Include LAN interfaces as separate report rows Select LAN and or WAN or some fields will be left empty e Include WAN interfaces Include WAN interfaces as separate report rows Select LAN and or WAN or some fields will be left empty e Use GMT Time Format All timestamps are reported in GMT Greenwich Mean Time This helps standardize for routers in different time zones 6 1 Generate Report After making your selections click Generate Report at the bottom of the screen Your computer will download the report as a CSV file This is a por
5. authentication using SSL encryption protocols s HTTPS certificates between server amp browser interface e Authenticated user accounts and passwords e Devices easily and securely registered to management accounts 1 3 Enterprise Cloud Data Center e Secure Tier 3 server with 24 7 staffing and monitoring e Redundant power and redundant high speed Internet e Fire suppression and disaster resistance 1 4 Supported CradlePoint Devices e Series 3 Routers e Series 2 Routers Legacy Products o CBR400 o CBA250 o CBR450 o CTR500 o IBR600 COR o MBR800 o IBR650 COR o MBR900 o MBR1200B o MBR1000 o MBR1400 including ARC MBR1400 o MBR1100 o MBR1200 e Series 2 Routers o CBA750 including ARC CBA750 1 5 Data Usage The default WiPipe Central configuration generates the approximate data usage presented below Protocol and carrier overhead can increase these values but these values do provide a generally good rule of thumb for data generated by the use of WiPipe Central 2013 CRADLEPOINT INC PLEASE VISIT HTTP KNOWLEDGEBASE CRADLEPOINT COM FOR MORE HELP AND RESOURCES PAGE 3 wipipe CENTRAL WiPipe Central USER MANUAL s Heartbeats 0004 GB month By default a heartbeat that is approximately 50 bytes is sent to WiPipe Central every 5 minutes So 288 heartbeats day x 50 bytes 14400 bytes day 14400 bytes day x 30 432000 bytes month 0004 GB month e Status Reports 014 GB month By default Status Reports that are appr
6. calendar tool or you can Saved Reports simply manually input dates Ae 03 27 2012 Date Range Last 7 Days v Start Date 03 27 2012 End Date 04 02 2012 Select Groups Select Fields Select Options Group Name Field Name Option Name gjm750 Channel 0 Grand total report values gjm800 ESN GSN IMEI Include LAN Interfaces gjm900 Input Bytes Current Include WAN Interfaces gjmcx111 i d Input Bytes per second Use GMT Time Format MBR1000 Reference v Input Bytes Total MBR1i200 Input Dropped Current A A J MBR1400 A Input Dropped per second A Generate Report 2013 CRADLEPOINT INC PLEASE VISIT HTTP KNOWLEDGEBASE CRADLEPOINT COM FOR MORE HELP AND RESOURCES PAGE 37 WiPipe Central USER MANUAL Select Groups Choose one or more of your groups to generate a report about A wipip ENTRAL Select Fields Select from the following fields You can also click Field Name at the top to select all or deselect all e Channel WiFi channel number s Device Name e ESN GSN IMEI Modem unique identifier s Input Bytes per second s Input Bytes Total s Input Dropped per second s Input Dropped Total s Input Errors per second s Input Errors Total e Modem DBM Average Cellular signal strength in decibels e Modem DBM Current s Modem ECIO Average Energy per chip per power density s Modem ECIO Current s Output Bytes per second s Output Bytes Total e Output Collisions per second e Output Collisions Total e
7. menu tabs for configuring the devices in a group These menus vary depending on the device type of the group The largest variation is between Series 2 and Series 3 devices The individual device settings are not covered in this manual For additional information and device configuration options please refer to the appropriate product user manual for the devices Go to the CradlePoint website http www cradlepoint com Find your product The Product Manual is available under the Support amp Documents tab on the individual product page Series 3 menu MBR1400 shown Menu Heading Network Settings Internet system Settings Submenu Alert Config Content Filtering Connection Manager Administration Commands DHCP Server Data Usage Device Alerts Device List DNS GRE Tunnels Hotspot Services Edit Name Firewall VPN Tunnels Managed Services Firmware MAC Filtering Logging WiFi as WAN Bridge Serial Redirector Sync Config Routing WAN Affinity Load Balancing System Control WiFi Local Networks WiPipe QoS 2013 CRADLEPOINT INC PLEASE VISIT HTTP KNOWLEDGEBASE CRADLEPOINT COM FOR MORE HELP AND RESOURCES PAGE 28 e A wipipe CENTRAL WiPipe Central USER MANUAL Series 2 menu CBA750 shown Menu Advanced Heading Submenu Alert Config DHCP Routing Failover Admin Command IP Passthru Settings Data Usage Device List Network Dynamic DNS Edit WAN Managed Services Firmware Schedules Sync Config SysLog WiMax D
8. or the entire Groups List to a CSV file Choose whether this is for Excel e Search Search this list by first choosing the column that you would like to search Select from the following dropdown options o Group Name Product Name Config Version Firmware Version WiMAX Version o Created Once you have selected a column to search enter a substring and click the search icon or press Enter to search the list O O O Configure Click to open a dropdown menu with the following options e Copy First select a group to copy its settings so that you can paste those settings to another group Configure Ade e Paste Select a group and choose the type of settings you want pasted from the group you copied o Alert Config Can be copied and pasted from any group to any group Copy o Device Config Both the product type and firmware version must match to copy and paste o Sync Config Can be copied and pasted from any group to any group e Config Summary Displays configuration changes made within the Groups interface See a sample Config Summary in the Devices section of this manual section 3 2 Paste p Config Summary 2013 CRADLEPOINT INC PLEASE VISIT HTTP KNOWLEDGEBASE CRADLEPOINT COM FOR MORE HELP AND RESOURCES PAGE 20 A wipipe CENTRAL WiPipe Central USER MANUAL Adding a Group Select Add to create a new group A popup window will appear with the following options Add Group Group Name
9. 013 CRADLEPOINT INC PLEASE VISIT HTTP KNOWLEDGEBASE CRADLEPOINT COM FOR MORE HELP AND RESOURCES PAGE 5 gorse A WiPipe Central USER MANUAL wip p ENTRAL 2 2 1 Device Registration User Instructions Once you have an account set up you can register your devices individually by using the Registration URL First you need the Registration URL from WiPipe Central 3 Configure a Commands 1 Login to WiPipe Central and click on the Devices heading Settings 2 Click on Configure in the upper left hand corner below the Devices heading to open a Clear Settings dropdown menu Click on Remote Registration Remote Registration 3 Select Enable Remote Registration This will reveal your Registration URL Copy this URL Unassign Device After you have copied the Registration URL you need to log in to your device and enter this URL on the Managed Services page Internet Connection WiFi Clients M Logout 1 Log in to your device and select the Managed Services menu item System Settings Getting Started H Status Ss Network Settings Internet S System Settings Managed Services Administration 2 Onthe Managed Services screen enter the r Console Alerts Registration URL provided by WPC dois ice 3 Make sure Enable Services is selected Click i rae d Local Network The t re Apply to save this setting State Connected Hostname d r System Software
10. Groups V Created The top bar of the Device List includes options for managing individual devices or the list itself e Configure see 3 2 below for more information s Commands see 3 3 below for more information s Export Select to export a page of the Device List or the entire Device List to a CSV file select whether this file is for Excel e Search Search this list by first choosing the column that you would like to search Select from the following dropdown options O O O O O OOOO O Product Device Name IP Address MAC Address Group Name Firmware Version Group Config Device Config WiMAX Version Last Checkin Once you have selected a column to search enter a substring and click the search icon or press Enter to search the list 2013 CRADLEPOINT INC PLEASE VISIT HTTP KNOWLEDGEBASE CRADLEPOINT COM FOR MORE HELP AND RESOURCES PAGE 14 WiPipe Central USER MANUAL 3 2 Configure Click Configure to reveal a dropdown menu with the following options for configuring individual devices s Settings a A wipip e CENTRAL gt Configure Lei Commands Settings Clear Settings Config Summary Remote Registration Unassign Device Clear Settings Config Summary Remote Registration Unassign Device Settings Select a single device and click on Configure Settings to open a popup window with device configuration options Series 2 and Series 3 devices will
11. NT gt TUR a 5 22 ADDING DEVICE EERS 5 293 DEVICE CHECKIN ee ed T 2 4 NAVIGATING THE USER INTERFACE 8 2 5 MANAGING ACCOUNT Uerne 9 2 6 UNDERSTANDING THE MANAGEMENT STRUCTURE WITH MPP CE RAN EE 11 3 DENIS aan aa ee ne a en 12 SN DEVICE LISTES diese 12 32 CONFIGURE ereire ae EE E NE 15 So CONMAND ee 17 A GROUPS eee er nana a N E ae nn 19 4 1 MANAGING THE GROUPS LIST 20 4 2 SELECTING A GROUp sisi eeneeeeeneeneenes 22 Ae GROUP WIEN EE 23 4 4 ADDITONAL CONFIGURATION TABS anoinonnonnnnsnnennnrnrnnnne 28 E d KE 30 5 1 GROUP ALERT CONEIGURATION 30 WiPipe Central USER MANUAL 1 INTRODUCTION 1 1 WiPipe Central Overview Design deployment and management of distributed enterprise networks is a challenge for network and IT professionals The challenge increases for organizations with many branch retail locations particularly when those locations don t have full time IT support staff Heavier reliance on cloud based applications and services has increased the need for WAN Internet reliability approaching five nines availability making failover WAN connectivity a necessity pe CENTRAL Cellular 3G 4G networks have become a fast reliable and affordable option for WAN Internet failover for branch retail locations and primary connection for M2M kiosks and digital signage Managing routers wireless lines data usage and carrier accounts with 3G 4G presents enterprises with unique challenges For
12. P AND RESOURCES PAGE 10 om A wipipe CENTRAL WiPipe Central USER MANUAL 2 6 Understanding the Management Structure with WiPipe Central You have three ways to configure settings on CradlePoint devices 1 Through WiPipe Central Device management 2 Through WiPipe Central Group management 3 Directly through the device s administration pages These separate configuration paths layer on top of each other When there are conflicts WiPipe Central Device settings overrule WiPipe Central Group settings which in turn overrule setting changes made on the device The simplest way to ensure consistent results with your WiPipe Central devices is to use WiPipe Central to manage all settings Use the Group configuration for most settings and Device configuration when needed for individual devices Management Hierarchy Strongest WiPipe Central Device 4 WiPipe Central Group Individual device administration pages MAC Filter List Whitelist 2 6 1 Tables Add Whenever there are tables such as the MAC Filter List or Port Address Forwarding Rules tables see sample tables to the right data created through different management interfaces cannot be merged into one table Instead the data created in the strongest interface will replace all the data created in another interface Name Internet Port s Forwarding to Protocol 2013 CRADLEPOINT INC PLEASE VISIT HTTP KNOWLEDGEBASE CRADLEPOINT COM FOR MORE HELP AND
13. Product de Firmware Version OK Cancel e Group Name Choose a name that makes sense to you e Product Select the device type from the dropdown list All the devices in a group must be the same product type e Firmware Version Once you have the product selected choose the firmware version from the dropdown list The highest number shown is the most recent firmware and therefore the recommended choice in most circumstances Series 2 and Series 3 devices have completely separate release sequences both of which are distinct from WPC s numbering As of the publication of this manual version the most recent release for Series 2 is 2 1 0 for Series 3 is 4 0 3 and for WPC is 2 4 0 2013 CRADLEPOINT INC PLEASE VISIT HTTP KNOWLEDGEBASE CRADLEPOINT COM FOR MORE HELP AND RESOURCES PAGE 21 a A wipip WiPipe Central USER MANUAL e CENTRAL 4 2 Selecting a Group When you select a group the Group Device List page shows You now have a menu that will allow you to change the configuration of the group This page includes information about the group and a list of all devices in the group with several pieces of information about each device These attributes are a subset of the attributes found on the Device List page see 3 1 of this manual for details also see more about the Group Device List page in 4 3 3 Home Groups Group MBR1400 Product MBR1400 Group Network Setting Internet System Se
14. RESOURCES PAGE 11 a A wipip WiPipe Central USER MANUAL e CENTRAL The Devices heading provides access to a list of all account devices 3 1 Device List You can view all the devices associated with your account Groups Alerts Reports Help Devices lt Configure Lei Commands ai Export Search Text 4 amp Status Product Device Name IP Address MAC Address Firmware WiMAX Group Name View Status Last Checkin MBR1400 Jim MBR1400 172 22 24 138 3 5 0 No WIMAX MBR1400 2012 03 23 14 36 13 CT MBR1000 Ref3 172 22 24 184 1 9 0 5 2 226 MBR1000 Reference 2012 03 23 14 35 46 MBR800 172 22 24 170 1 9 1 6 1 2 gim800 2012 03 23 14 35 00 MBR1000 Ref2 172 22 24 188 1 9 0 5 2 226 MBR1000 Reference 2012 03 23 14 34 45 MBR1000 Betz 172 22 24 183 1 9 0 5 2 226 MBR1000 Reference 2012 03 23 14 34 03 MBR1000 Bett 172 22 24 192 1 9 0 5 2 226 MBR1000 Reference 2012 03 23 14 33 52 H e MBR1000 172 22 24 78 2 0 0 No WiMAX gjm1000 2012 03 23 14 32 32 LL mmer mer mmer ee Page 1 of 1 mer gr mem mr mr mmm mr mr mer mm mem mmm mem mr mr mm mr mr mem mmer eee Devices are listed with the following attributes LEE 1 220f22 Per Page Auto Refresh e Status Icons indicate whether the device is online and reporting as well as the status of configuration changes A 2013 CRADLEPOINT INC Device is reporting it is online and active Device is overdue to
15. a A wipipe CENTRAL WiPipe Central User Manual wipipe CENTRAL cradlepoint age A WiPipe Central USER MANUAL WI D i D C ENTRAL Preface CradlePoint reserves the right to revise this publication and to make changes in the content thereof without obligation to notify any person or organization of any revisions or changes Manual Revisions Revision AE Description Author 1 0 Sept 20 2010 David Rush 2 0 Aug 31 2011 21 Lang 2012 22 Jan 14 2013 Trademarks CradlePoint and the CradlePoint logo are registered trademarks of CradlePoint Inc in the United States and other countries All other company or product names mentioned herein are trademarks or registered trademarks of their respective companies Copyright 2013 by CradlePoint Inc All rights reserved This publication may not be reproduced in whole or in part without prior expressed written consent from CradlePoint Inc eem A WiPipe Central USER MANUAL W l D l p e CENTRAL Table of Contents 1 INTRODUCTION cisvvscccsscnscccctsscisincestesitusosasnasinsessesineecesasasslesenmssesseewss 2 0 2 DATA USAGE ALERTS E 32 5 3 ALERT MANAGEMENT 33 EECH 2 94 FER EMAIL EEE encens encheres 36 T2 SECOURS E E em 3 1 3 ENTERPRISE CLOUD DATA CENTER 3 O REPORTIS TE 37 Ve k 6 1 GENERATE e WEE 39 19 DAAUSAGCE ee 3 2 GETTING STARTED sesesiscccsicescscncesesasssscnaesinesesusancesneesdocesesscsssaoswnss 5 SC ACCOU
16. a large amount of bandwidth Enable Schedule You can set these updates to only occur during certain time windows such as to avoid peak traffic times Heartbeat Notification The Heartbeat signals WiPipe Central that the deviceis Heartbeat Notification up and running Set the Frequency for Heartbeats in days hours and minutes Default 5 min Frequency 9 Y Days 0 Y Hours 5 Y Minutes Status Reporting Routers can send detailed reports on modems WiFi Status Reporting clients memory usage etc Default Disabled 1 day Enable Status Reporting Status Reporting can also be restricted to Ethernet only Send Status over Ethernet only Select this option only if Ethernet is your primary WAN source and you are concerned about data usage on a failover modem Frequency 1 Y Days 0 Y Hours 0 Y Minutes 2013 CRADLEPOINT INC PLEASE VISIT HTTP KNOWLEDGEBASE CRADLEPOINT COM FOR MORE HELP AND RESOURCES PAGE 26 a A WiPipe Central USER MANUAL i e CENTRAL Log Reporting Log Reporting Routers can send their logs on a regular basis allowing Enable Log Reporting the server to archive them otherwise logs are lost when CH Send Log over Ethernet only the routers reboot or when the logs roll over Default Disabled 1 day Frequency 1 Y Days 0 xv Hours 0 v Minutes v Usage Reporting Routers can report data usage statistics on WAN and LAN interfaces Usage reports are 50 bytes including protoc
17. ae 12 32 51 Ethernet IP Address nod SS Once this registration is complete the router is tied to IP Address 192 168 5 159 Netmask as Ss NER sn k 255 255 255 0 the WiPipe Central account and cannot be moved by eE T EE other users to a different account em san mn ne System Settings Managed Services Enable Services V Ethernet Communication Only L Registration URL http services cradlepoint com router register code Apply Undo 2013 CRADLEPOINT INC PLEASE VISIT HTTP KNOWLEDGEBASE CRADLEPOINT COM FOR MORE HELP AND RESOURCES PAGE 6 eg WiPipe Central USER MANUAL wipipe CENTRAL 2 3 Device Check in When a CradlePoint router is turned on and connected to the Internet it will automatically check in to the WPC server The server will tell it wnat account and group it is associated with If it has not been assigned to a user defined group it will be placed in the default UNASSIGNED group If it has already been assigned to a group it will download and apply the settings relevant to that group including router settings and firmware From this point forward the WPC Client Agent in each device is configured to check in to the server at periodic intervals The user of WPC has full control over the frequency of check ins and configuration synchronization Another feature of the WPC system is that devices are protected from Factory Reset events Whenever a device is enabled on WPC the WPC Client Agent in
18. configuration change and fixed it you can resume your configuration updates window will appear with the following warning when you select this option This operation should only be performed after determining the Resume Configuration Updates x cause of the configuration issue and updating the group or device This operation should only be performed after determining the cause of the configuration issue configuration in WiPipe Central and updating the group or device configuration in WiPipe Central Are you sure you want to Are you sure you want to resume resume configuration updates configuration updates OK Cancel 2013 CRADLEPOINT INC PLEASE VISIT HTTP KNOWLEDGEBASE CRADLEPOINT COM FOR MORE HELP AND RESOURCES PAGE 18 om A wipipe CENTRAL WiPipe Central USER MANUAL 4 GROUPS Within the Groups heading the administrator can view and manage their groups Groups are used to manage batches of similar devices with one set of commands and settings When a router belongs to a group it will automatically acquire all the settings and attributes defined for that group per the administrator s settings A list of all groups is shown with the following attributes for each group Group Name Devices number Online percentage of devices online Product Name Config Version Firmware Version and Created date Devices Alerts Reports Help Groups amp 2 Configure Q Add Delete a Export Search Selec
19. de data usage a P monitoring Users have great flexibility in setting up data usage thresholds Group afi Network Seting DEE that will trigger Alert notifications back to WPC Multiple data usage SS Dh ere thresholds can be created for each group and its devices To create a Data Usage threshold access the Internet Data Usage m e n u e Template configuration VPN Tunnels WiFi as WAN Settings Add The Data Usage Management amp Alerts screen provides configuration of eeben Kass SE the Data Usage Alerts The feature should first be Enabled with the button Users should read and understand the disclaimer The numbers provided are strictly estimates and may vary from the final numbers the carrier uses for billing purposes In no event shall CradlePoint be held liable for any fees charged by the carrier for customer usage even in the event the numbers provided by CradlePoint are lower than the carrier numbers and result in additional fees charged to the customer You should set your data limits lower than your Data Allowance and regularly compare the numbers provided by the router with the numbers from your carrier Next click on ADD to create a Data Usage Threshold rule The pop up Template Rule Creation x dialog box allows for creation of the Data Usage rule Users can enter a data usage value and a period day week month over which the data Template Name eil o usage will be measured WAN type O All WAN Q All Ether
20. ent of 50 MB 0030440F4EB8 Active rss e over a daily cycle The Built in Ethernet Port 0 ES Useee Minor exceeded 100 percent of 50 MB 0030440F4EB8 Active 12 20 05 s over a daily cycle 20 Severity Description 2013 CRADLEPOINT INC PLEASE VISIT HTTP KNOWLEDGEBASE CRADLEPOINT COM FOR MORE HELP AND RESOURCES PAGE 36 a A WiPipe Central USER MANUAL wip p ENTRAL 6 REPORTS Reports were introduced in version 2 1 Reports allow the user to select from a list of fields to create a summary of information about a group Select the Date Range Group s and Fields to produce a report You also control a few additional Options for the types of information given in the report Saved Reports You have the option to save a report structure and later generate reports with the same selections Once you have made the desired selections for a report click New to save those settings Then simply choose a name for that report structure To access a saved report structure select from the dropdown list of saved reports This will auto fill all the selection options You can then click Generate Report or tweak the settings as needed If you change the settings for a saved report and would like to lock in the changes click Update after making your changes Date Range Choose from a Devices Groups Alerts Help dropdown list of preset date ranges or input a custom Start Reports Date and End Date by using the popup
21. enterprises with more than ten locations cloud based software tools are a must for effectively managing these remote locations At the LAN level the explosion of mobility applications has driven the need for WiFi solutions for internal and guest applications This furthers the need for cloud based solutions to help manage wireless LAN configurations access and security policies for employee and guest mobility CradlePoint created WiPipe Central to help enterprise IT managers address the challenges outlined above WiPipe Central provides an enterprise class cloud based software platform to help manage up to thousands of remote primary failover WAN WWAN locations WiPipe Central delivers a powerful platform to help IT and network managers e Plan for and deploy wireless primary failover networks with CradlePoint routers on all wireless or wired carriers e Manage the CradlePoint 3G 4G routers remotely including firmware updates and device configuration 2013 CRADLEPOINT INC PLEASE VISIT HTTP KNOWLEDGEBASE CRADLEPOINT COM FOR MORE HELP AND RESOURCES PAGE 2 gees A wipipe CENTRAL WiPipe Central USER MANUAL e Control and manage CradlePoint WiFi access points e Monitor the network health including connectivity failover analytics and proactive alarms e Set access and security policies and monitor compliance e Manage wireless lines data usage alarms and data plan analytics to manage costs 1 2 Security e Device
22. gs P Internet S System Settings 7 e Series 2 devices include the following menu items Group Basic Advanced Modem and Tools Group Basic Advanced Modem Tools Group Name gjm1200 Product Name MBR1200 With the exception of the items under the Group heading all the configuration options match those available within the administration pages of the individual devices These menus are used to set the configuration of the group just as they are used for an individual device With WPC the configuration applies to all devices in the group See 4 4 for a list of these device configuration options For more information see the specific product user manual available at http www cradlepoint com Find the product on the website The Product Manual is available under the Support amp Documents tab on the individual product page 2013 CRADLEPOINT INC PLEASE VISIT HTTP KNOWLEDGEBASE CRADLEPOINT COM FOR MORE HELP AND RESOURCES PAGE 23 WiPipe Central USER MANUAL Group tab The Group tab has a dropdown menu with the following options all of which are unique to WPC This is the Series 3 list The Series 2 list has only slight differences Home Groups Group 1400 new Product MBR1400 Alert Config za Network Setting Internet e Commands Alert Config F e Device List Commands e Edit Name Device List e Firmware Edit Name e Sync Config e WiMAX Driver Only applicable to Series 2 devices
23. have different options in this window that match the configuration options in the administration pages of the individual device The Settings window for a Series 3 device is shown Device Settings x a Network Settings Internet System Settings Network Settings Content Filter 2013 CRADLEPOINT INC Domain URL Filter Rules Add Domain URL Name Filter Rules Settings Enable Whitelist L Filter by IP Addresses L Apply Undo Enabled PLEASE VISIT HTTP KNOWLEDGEBASE CRADLEPOINT COM FOR MORE HELP AND RESOURCES Help Panel Domain URL filters allow you to block access from your network to any external domain or website Enabling this as a Whitelist will allow access to only those sites in the list The default behavior will block URLs by URL only and IP addresses by address To prevent the use of a static Y PAGE 15 2013 CRADLEPOINT INC WiPipe Central USER MANUAL Clear Settings Select one or more devices and then select Configure Clear Settings to clear the device settings A warning window will pop up to make sure that you want to clear the settings Config Summary Select Configure Config Summary to view a summary of the configuration changes that were made through this interface PLEASE VISIT HTTP KNOWLEDGEBASE CRADLEPOINT COM FOR MORE HELP AND RESOURCES a A wipipe CENTRAL Clear Device Settings Le 4 Are you su
24. he Alert from History to the Active display Comment attach a comment to a Alert s for future reference Details display all the Alert details Export export Alert report to a CSV file History toggle display between Active amp History display 2013 CRADLEPOINT INC PLEASE VISIT HTTP KNOWLEDGEBASE CRADLEPOINT COM FOR MORE HELP AND RESOURCES PAGE 35 A wipipe CENTRAL WiPipe Central USER MANUAL 9 4 Alert Email Alerts can generate both individual and summary emails The notification system can be enabled to send an email for each Alert with a minimum severity The notification system can also send a summary Alert email periodically that contains all the alerts received since the last summary report WiPipe Central Alert 5 4 1 Individual Alert Email When configured for the Group WPC will send an Alert Notification for each Alert detected These emails are subject to the Throttling parameters Device Name State Recovered Recovered 5 4 2 Summary Alert Email Alert Summary Report When configured for the Group WPC will send a aap Hona wanta e pg rt Period 09 00 00 t 09 SS Summary Email listing all alerts received since ER Oe the last Summary Email Alert Counts Alert Name Severity Alert Count Affected Devices _Data Usage Minor i O Alert Details Alert Device Name Rs Paie State Detected Recovered Notify The Built in Ethernet Port 0 ps Minor exceeded 100 perc
25. in to WiPipe Central at Wel come TO i https services cradlepoint com Password eben em L NOTE You can try a live demo of WiPipe Central at WI P pe Ce ntral https services cradlepoint com and log in with the following m information e Request new Secure Manage amp Maintain the Edge of the 3G 4G Network e Username Demo password e Password Demo 2 2 Adding Devices Adding devices to a WiPipe Central account is one of the most critical operations It is extremely important that the correct devices be assigned to the correct WPC accounts In order to prevent misappropriation of devices or inadvertent assignment to the incorrect account individual users may only add devices to which they have login credentials After you have placed an order for devices to be managed by WiPipe Central the MAC address of each router or device needs to be added to the system CradlePoint offers two ways to add devices e The user adds the devices See below for further instructions The customer enables the Registration URL in WiPipe Central and loads each router individually with the provided Registration URL In this case the administrator has physical access to the device and the administrator login information for the device which helps ensure correct assignments e CradlePoint adds the devices If requested by the customer CradlePoint will collect the MAC addresses before shipment and load them into WiPipe Central automatically 2
26. lert the following information is displayed e Status D Critical Alert received amp user assigned priority is Critical Major Alert received amp user assigned priority is Major Recovered A paired event has been received which corrects the alert condition For example a Modem Up is received after a Modem Down D Minor Alert received amp user assigned priority is Minor O Info Alert received amp user assigned priority is Info Snooze User has performed a Snooze command on this event Cleared User has Cleared the event Event will only be listed in the History s MAC Address of the reporting device s Alert Name of reported Alert e Description more detailed information regarding the Alert e State Active Throttled Snoozed Cleared Recovered By default the Alert lists are grouped by the State field e Severity as assigned by user for this Alert type e Detected date and time of the Alert e Recovered date and time when an Alert moves to the Recovered state e Notify set to Sent when the email for the Alert has been sent 5 3 1 Alert States When a new Alert is received by the system it is assigned the Active state Active Alerts indicate problems that have not yet been resolved Once the administrator resolves the issue the user can remove the Alert by moving it to the Cleared state Cleared Alerts are only displayed in the Alert History view Some alerts are state aler
27. ls the following administrative options o posk O Account Settings Configure account specific settings You have the option o Main to select Accept Router Names which will cause WPC to save a routers Gateway Name or o UNASSIGNED System Identifier when sent in a Status Report as the Device Name O Account Users Click to manage other WPC users See section 2 5 below for details O Manage Groups A shortcut to the Groups page jeremy O Unassigned Click to configure unassigned devices D ice My account View your account history and or edit account settings including email ration address password and time zone Time zone is set automatically based on the web browser s time zone o My account Log out Click this to log out of WiPipe Central o Log out 2013 CRADLEPOINT INC PLEASE VISIT HTTP KNOWLEDGEBASE CRADLEPOINT COM FOR MORE HELP AND RESOURCES PAGE 8 mee e WiPipe Central USER MANUAL wipipe CENTRAL 2 5 Managing Account Users The primary administrator of the WiPipe Central account has the ability to create new users Created users are designated as either Full Access or Read Only users s Full Access users can perform all the functions that the primary administrator can except manage other users e Read Only users can log in to WPC to view statuses generate reports and manage alerts but they cannot make configuration changes to the devices To navigate to the Account Users page
28. ncluding Status Name MAC IP Address Firmware Version WiMAX Version Series 2 devices only column hidden by default Config Version View Status and Last Checkin This is the default page whenever a particular group is selected The list of attributes is a subset of the list of attributes available in Devices and it includes all of the same functions See section 3 1 in this manual for details about the Device List attributes Group Device List Total Devices 1 Devices Online 1 100 0 Rt Rename W Unassign EA Move ai Export Search Text 4 Status Name MAC IP Address Firmware Version Config Version View Status Last Checkin H O cpoffice UN 172 22 25 42 4 0 3 2 2012 11 16 12 36 28 This also shows the number of devices in the group and the percentage of devices that are online Devices can be Renamed Unassigned removed from the named group and sent to the Unassigned group or Moved and the list can be exported to CSV Excel or CSV 4 3 4 Edit Name Rename the group here 4 3 5 Firmware Each group has a firmware version selection to be used on all devices in the group Choose the firmware version for this group to use by selecting it from the list Firmware versions are made available on WPC as CradlePoint releases them for the devices NOTE Using this facility allows the firmware version to be downgraded as well as upgraded In some cases when the FW version for a group is changed the Group configurati
29. net All Modems The check box for Send Alert on Cap must be checked for WPC to Assigned Usage in MB 5000 receive the resulting Alert Cycle Type Monthly v For each rule a secondary alert can also be defined This could be cer ed used as either an early warning of the alert or as a second reminder Shutdown WAN on Cap after the primary Alert has been sensed Multiple Alert Rules can be defined for each group amp devices If needed Extra Email Alert L Alerts can be defined for daily usage weekly usage amp monthly usage Percent of Usage 1 1000 Submit Cancel 2013 CRADLEPOINT INC PLEASE VISIT HTTP KNOWLEDGEBASE CRADLEPOINT COM FOR MORE HELP AND RESOURCES PAGE 32 mee TT WiPipe Central USER MANUAL WIpIp CENTRAL e 5 3 Alert Management The Alerts menu option provides access to the primary Alerts reporting screen By default all active alerts are listed here Users can Clear Alerts and remove them from this screen Cleared Alerts are kept in the History table for review if needed The list of Alerts can be sorted on any display field Display fields can also be customized based on the user preference Search fields are also provided to narrow the Alert display Home Alerts Clear Snooze Restore 2 Comment 3 Export History Status MAC Address J State Active 15 Items Alert 0030440FE71B 0030440D9764 0030440D9764 0030440D9764
30. o Defaults e Resume Configuration Updates Reboot Devices Restore to Defaults Resume Configuration Updates 2013 CRADLEPOINT INC PLEASE VISIT HTTP KNOWLEDGEBASE CRADLEPOINT COM FOR MORE HELP AND RESOURCES PAGE 17 ma A WIPIpe WiPipe Central USER MANUAL NTRAL Reboot Device Select one or more devices and then select baat Denken v Commands Reboot Device to reboot the device s A warning window will pop up to make sure that you want to reboot Are you sure you want to reboot the selected A devices ss OK Cancel ss Restore to Defaults Select one or more devices and then select Commands Restore to Defaults to reset the selected Restore to Defaults device s A warning window will pop up to make sure that you 4 Are you sure you want to restore the devices to factory defaults want to return to factory defaults Whenever a device is reset it will check in with WPC the device is part of a group WPC will reconfigure the device to the OK Cancel settings of the group Resume Configuration Updates Select one or more devices and then select Commands Resume Configuration Updates to restart configuration updates This is part of a rollback feature Series 3 devices firmware version 3 6 or higher in case a configuration change causes a router to go offline The router will automatically roll back to the previous configuration Once you have determined the problem with the
31. of events from the device The log history is limited to 5 MB older events are truncated To store older logs before they are truncated export them to a CSV file You can adjust the log capture rate on the Sync Config page A log upload can be as large as 200k Device Statistics The latest set of LAN WAN WWAN and System statistics uploaded from the device You can adjust the statistics capture rate on the Sync Config page A typical statistics upload is 4k e Last Checkin This view is customizable to include any combination of these attributes in a user defined order and can be sorted by each attribute ascending or descending A WiMAX column is hidden by default This shows the WiMAX FW version applicable only for Series 2 devices 2013 CRADLEPOINT INC PLEASE VISIT HTTP KNOWLEDGEBASE CRADLEPOINT COM FOR MORE HELP AND RESOURCES PAGE 13 WiPipe Central USER MANUAL To reveal the WiMAX Version column click on the dropdown arrow beside one in the dropdown menu it displays of the other columns mg A wipipe CENTRAL Tt Ex L When you hover over Columns L Columns J Group Name a o d A Group By This Field 7 Devices Z4 Sort Ascending a list of possible columns Click S Se z on WiMAX Version to add it to warde Ae Ah Sort Descending J the list of displayed columns Product Name Columns gt J Config Version J Firmware Version Group By This Field WIMAX Version d Show in
32. ol overhead plus 26 bytes per interface in the report Only enabled interfaces which have exceeded the incremental data Usage Reporting Series 2 only Devices can send reports when they usage threshold will be included reach a user defined usage threshold O Enable Usage Reporting These reports can include Ethernet WAN Tell the routers to send periodic usage reports Ethernet LAN and Modem WAN usage O Ethernet Only data D efault Disabl ed 50 M B Tell the routers to send usage reports only when their WAN connection is ethernet ie not a modem Report Threshold 50 MB zl Tell the router to send a usage report when this much data has been transferred Ethernet WAN Tell the routers to include ethernet wan usage in the report C Ethernet LAN Tell the routers to include ethernet lan usage in the report C Modem WAN Tell the routers to include modem wan usage in the report 4 3 7 WIMAX Driver Series 2 groups each have a WiMAX driver definition Multiple groups can share the same definition Choose the WiMAX driver definition for this group to use by selecting it from the list NOTE Series 2 only On Series 3 the WiMAX driver is included in the base Firmware 2013 CRADLEPOINT INC PLEASE VISIT HTTP KNOWLEDGEBASE CRADLEPOINT COM FOR MORE HELP AND RESOURCES PAGE 27 ma TT WiPipe Central USER MANUAL wipipe CENTRAL 4 4 Additonal Configuration Tabs To the right of the Group tab are additional
33. on must be rebuilt to match customer needs When changing FW versions it is recommended to create a new Group with the new FW version and then move devices into this Group 2013 CRADLEPOINT INC PLEASE VISIT HTTP KNOWLEDGEBASE CRADLEPOINT COM FOR MORE HELP AND RESOURCES PAGE 25 mee e WiPipe Central USER MANUAL wipipe CENTRAL 4 3 6 Sync Config Within Sync Config the administrator can control the parameters that define how often the routers in the group talk to the server You can define when how often and how Ethernet only or over modem each type of communication happens Configuration and Firmware Updates Configuration and Firmware Updates Routers send a synchronization request on a user determined schedule to determine if there are any pending commands firmware upgrades or configuration Download firmware over Ethernet only changes Set the Frequency for updates in days hours and minutes Default 1 hour z Enable Schedule Frequency 0 Y Days L Y Hours 0 Y Minutes Download configuration over Ethernet only You can set firmware and or configuration updates to Start Time 2 00 AM Y End Time 4 00 AM v take place only over Ethernet connections NOTE CradlePoint does NOT recommend these settings Only select these options if you use a second modem as failover for your primary Ethernet connection and are concerned about bandwidth for the backup modem Even then these updates do not take
34. oximately10 20 KB per report depending on how many WAN devices are utilized on the CradlePoint router are sent to WiPipe Central every hour So 20 KB hour x 24 480 KB day 480 KB day x 30 14400 KB month 014 GB month e Log Reports 069 GB month By default Log Reports that are approximately 100 KB depending on how many events are logged on the router are sent to WiPipe Central every hour These reports can vary in size dramatically depending on events that are logged on the router client connects disconnect modem state etc So a minimum amount of data sent would be 100 KB hour x 24 hours 2400 KB day 2400 KB day x 30 72000 KB month 069 GB month IMPORTANT Things that could dramatically increase your data usage 1 enabling logging stats and alerting 2 a high number of events being logged on the router 3 firmware upgrades pushed from WiPipe Central and 4 modem disconnecting and reconnecting loops 2013 CRADLEPOINT INC PLEASE VISIT HTTP KNOWLEDGEBASE CRADLEPOINT COM FOR MORE HELP AND RESOURCES PAGE 4 frase A wipipe CENTRAL WiPipe Central USER MANUAL 2 GETTING STARTED Throughout this manual WPC is used as an abbreviation for WiPipe Central 2 1 Account Setup A _ l wipipe CradlePoint When you purchase WiPipe Central Services an CENTRAL account is set up on your behalf Once the account User login is set up you will receive your username and Username __ i password to log
35. re you want to clear the device settings ss OK Cancel ss Device Config Summary MAC 0030440EE71C Version 4 0 3 mn x webfilter filterlist uri facebook com enabled true PAGE 16 Damm WiPipe Central USER MANUAL p i p e CENTRAL Remote Registration Remote Registration Select Configure Remote Registration to securely add devices to the WiPipe The registration URL allows you to securely add devices to the WiPipe Central server The URL Central server Click Enable Remote Registration below must be entered on the device under the Managed Services configuration page to reveal the Registration URL associated with your WPC account Enable Remote n Once you have copied this URL log in to your device Registration separately and go to System Settings Managed a Services Add this URL to the Managed Services NOUEN U page Regenerate URL Done Unassign Device Select one or more devices and then select Unassign Device x Are you sure you want move the devices to the unassigned group to the Unassigned group A warning window will pop up to BE Configure Unassign Device to move the device s from a named ensure that you want to move the device ss OK Cancel ss 3 3 Commands This is a dropdown menu with the following options for giving commands to individual devices Lei Commands e ai Export e Reboot Device e Restore t
36. report and is considered inactive Device has missed a report but is not yet considered inactive PLEASE VISIT HTTP KNOWLEDGEBASE CRADLEPOINT COM FOR MORE HELP AND RESOURCES PAGE 12 WiPipe Central USER MANUAL W i p i D e Ki e WV A CENTRAL Device update pending A configuration change has been made in WPC that has not yet been confirmed by the router Device configured A configuration update was made and confirmed by the router Shows that one or more of the following commands is pending hover over the icon to see which one s e Reboot Device Restore to Defaults Resume Configuration Updates See 3 3 for details about commands Rollback shield Indicates that a WPC configuration change knocked the router offline so the router rolled back to the prior configuration The rollback function is only for Series 3 devices with at least firmware 3 6 e Product Router model e Device Name User assigned name s IP Address s MAC Address s Firmware Version e Group Config This number increases by one every time there is a group configuration change however minor e Device Config This number increases by one every time there is a device configuration change however minor e Group Name User defined name or Unassigned e View Status Link to view the device s status This includes the Device Log and Device Statistics O O Device Log The device log displays the latest set
37. river Time 2013 CRADLEPOINT INC PLEASE VISIT HTTP KNOWLEDGEBASE CRADLEPOINT COM FOR MORE HELP AND RESOURCES PAGE 29 imma A wipip WiPipe Central USER MANUAL ENTRAL 5 ALERTS Beginning with Version 2 0 of WiPipe Central Device Alert Management is available to further simplify management of large numbers of remote devices Alert management provides a set of Alert conditions that are significant to the user When these Alert conditions are detected the user is notified via email as to the situation The WPC alert system is designed to notify WPC customers of important router events Alerts are detected and reported by the router and also through the WPC reporting overdue monitor A new top level heading called Alerts has been added to the toolbar Clicking this tab displays all the unresolved alerts for devices managed by the current user The administrator can review all of the recent alerts received by WPC by clicking the History toolbar button Alerts are retained in the database for 6 weeks If you want to save older alerts export the Alerts list as a CSV file every few weeks NOTE All Alert examples will use Series 3 device examples 5 1 Group Alert Configuration Alert configuration can be customized for each group in the User Group 1400_new Product MBR1400 account Alert Management begins with the Group gt Alert Config e e e ge ad Be ga Network Setting Internet System Settings menu item Using
38. ssigned based on the needs of the group and devices The user assigned severity is reflected on all Alert lists e The Throttle parameter is an additional configuration to determine if an email is sent When the Throttle parameter is set to 15 minutes additional Alerts of the same type will not generate additional emails during those 15 minutes This helps control the amount of email received when there are network disturbances that generate multiple events e The default setting for Throttle is None which indicates that all events will be sent to the user e If an Alert is throttled it will still be listed in the Alert History even though an email is not sent 5 1 1 Notification Settings Notification Settings jcramer cradlepoint com Email Address Input an email address if you want to receive emails associated with particular alert events Hd cas Send email for each alert Select from the dropdown menu to set Minimum Severity Major e the Minimum Severity that will cause an email to be sent M Send email summary Send email summary Use the dropdown menus to set how often Frequency Daily and the time for summary emails to be sent Time 8 00 AM v 2013 CRADLEPOINT INC PLEASE VISIT HTTP KNOWLEDGEBASE CRADLEPOINT COM FOR MORE HELP AND RESOURCES PAGE 31 ma A wipipe CENTRAL WiPipe Central USER MANUAL 5 2 Data Usage Alerts Home Groups Series 3 routers beginning with Version 3 3 0 provi
39. t Column v Search Text ah 3 Group Name Devices Online Product Name Config Version Firmware Version Created 1200s 1 0 MBR1200 0 2 1 0 2012 11 14 19 33 1400s 3 0 MBR1400 0 4 1 0 2012 11 15 19 43 Jeremy 400s 1 100 CBR400 2 4 0 3 2012 11 15 21 27 750s 1 0 CBA750 0 2 1 0 2012 11 16 17 38 There is also a WiMAX Version column Product Name When you hover over columns Sa P NI Group Name that is hidden by default this is only sut aan it displays a list of possible Group By This Field JN Devices applicable to Series 2 devices To reveal a ing columns Click on WiMAX l FI Orina the WiMAX Version column click on the z Sort Descending Version to add it to the list of cosluten A dropdown arrow beside one of the other displayed columns MI Product Name columns Columns b EI Config Version Ei Group By This Field Firmware Version V Show in Groups phot W Created 2013 CRADLEPOINT INC PLEASE VISIT HTTP KNOWLEDGEBASE CRADLEPOINT COM FOR MORE HELP AND RESOURCES PAGE 19 A wipipe CENTRAL WiPipe Central USER MANUAL 4 1 Managing the Groups List lt 2 Configure Add Delete Export Search Select Column M Search Text 4 el The top bar of the Groups List includes options for managing individual groups or the list itself e Configure see below for more information s Add see below for more information e Delete s Export Select to export a page of the Groups List
40. the device will always check in with the server at power on or when the WAN 3G 4G Ethernet is connected Thus when a router is reset WPC will reconfigure the device to the settings of the desired group 2013 CRADLEPOINT INC PLEASE VISIT HTTP KNOWLEDGEBASE CRADLEPOINT COM FOR MORE HELP AND RESOURCES PAGE 7 om A wipipe CENTRAL WiPipe Central USER MANUAL 2 4 Navigating the User Interface The WiPipe Central user interface has a main menu across the top and another menu along the left side 2 4 1 Main Menu Devices Groups Alerts Reports Help The main menu includes the following headings e Devices Shows a list of registered devices and their statuses Select to register new devices or configure individual devices s Groups Shows a list of configured groups Add a new group or select a group to manage within this interface s Alerts View and manage alerts warning messages from all groups e Reports Generate a report by selecting a group and the specific information you want reported e Help Click to access this WiPipe Central manual for help managing your devices 2 4 2 Left Menu N N The menu on the left sidebar includes WI DI pe 1 A list of configured groups which always includes the UNASSIGNED group for devices that CENTRAL bonis been added to another group Click on a group name for configuration options for that Groups 2 Administration options for the user E Device Administration Revea
41. this menu the User can determine the priority of D ER D ow Een D e onfi i each Alert type and configure the email notification when Alerts are detected s Device List The Group Alert Config is used to set up how Alerts are handled iene when received Each type of Alert can be enabled a severity GEESS assigned and a Throttle parameter assigned I Devices Online 0 N A _ Delete f Move C3 Export v Search Text Status Name MAC IP Address Firmware Version Config Version No devices Per Page ei Auto Refresh 2013 CRADLEPOINT INC PLEASE VISIT HTTP KNOWLEDGEBASE CRADLEPOINT COM FOR MORE HELP AND RESOURCES PAGE 30 mg A wipipe WiPipe Central USER MANUAL CENTRAL The following alerts are reported by WPC Alert Reporting e Device Reporting Overdue Enabled Alerts Assigned Severity Throttle e Modem Up Down M Device Reporting Overdue Critical vy None 7 e Modem Inserted Removed M Modem Up Down Major ze None v a Failed Login Attempt M Modem Inserted Removed Minor v None v e Data Usage GE R Configuration Change Failed Login Attempt Info vy None v e Device Reboot M Data Usage Minor vy None k e Unrecognized MAC Address M Configuration Change Info ze None v NOTE All Alerts are available when using Series 3 devices Only the Device M Device Reboot Info zw None v Reporting Overdue Alerts are generated on Series 2 devices l M Unrecognized MAC Address Minor ze None v e Severity is user a
42. tion of a sample report as displayed in Microsoft Excel Name Port Samoles Input Bytes Total Input Dropped Tota Input Errors Total Output Bytes Total Output Collisions Total Output Errors Total Ref3 Ethernet 24 73015509 0 0 320451 0 0 Ref3 Ethernet 25 160717780 0 0 338531 0 0 Ref3 Ethernet 25 149582449 0 0 301427 0 0 Ref3 Ethernet 24 146497024 0 0 331929 0 D Ref3 Ethernet 25 175843605 0 0 350132 0 0 Ref3 Ethernet 23 149256304 0 0 327951 0 0 Ref3 Ethernet 24 83744100 0 0 315126 0 0 Ref3 Ethernet 24 87374640 0 0 315442 0 0 2013 CRADLEPOINT INC PLEASE VISIT HTTP KNOWLEDGEBASE CRADLEPOINT COM FOR MORE HELP AND RESOURCES PAGE 39 mme A wipipe CENTRAL WiPipe Central USER MANUAL cradlepoint http www cradlepoint com Copyright 2013 by CradlePoint Inc All rights reserved 2013 CRADLEPOINT INC PLEASE VISIT HTTP KNOWLEDGEBASE CRADLEPOINT COM FOR MORE HELP AND RESOURCES PAGE 40
43. ts which means they have both a Down alert and an Up alert For example the Modem Up Down Alert is composed of two Alerts When the Modem Down Alert is received the Alert is assigned the active state When the Modem Up Alert is received the Alert is assign the recovered state and the original Modem Down Alert s recovered time is updated 2013 CRADLEPOINT INC PLEASE VISIT HTTP KNOWLEDGEBASE CRADLEPOINT COM FOR MORE HELP AND RESOURCES PAGE 34 mee WiPipe Central USER MANUAL wipipe CENTRAL 5 3 2 Snooze Alert An administrator can decide to snooze an Alert if they can t resolve the issue right away but prefer to review the problem later A snoozed Alert is assigned the snoozed state After the snooze time expires the alert is restored to active or recovered depending on the type of alert 5 3 3 Disabled Alerts If an alert is disabled in the configuration it is assigned the disabled state on reception and moved to the alert history Alerts that have been cleared snoozed or disabled can be restored placing the Alert back into the active or recovered states The top buttons on the screen provide several functions to manage the Alerts Clear moves the alert to the History table of Alerts Snooze moves the alert to the Snoozed state for a time selected by user This allows some Alerts to be cleared from the Active state and removed from the list of most urgent Alerts Restore move t
44. ttings Group Device List Total Devices 3000 Devices Online 2678 89 3 R Rename J Delete f Move Export search Text Status Name MAC IP Address Firmwar Config Version View Status Last Checkin FFFFFFO004B4 172 22 22 239 3 3 0 2011 08 24 10 11 52 FFFFFF0004C3 172 22 22 239 3 3 0 2011 08 24 09 26 44 Overdue 36 minutes l FFFFFF0004C4 172 22 22 239 3 3 0 2011 08 24 10 14 08 FFFFFF0004C5 172 22 22 239 3 3 0 2011 08 24 10 13 19 FFFFFFOO04C6 172 22 22 239 3 3 0 2011 08 24 10 14 05 FFFFFF0004C7 172 22 22 239 3 3 0 2011 08 24 10 11 25 FFFFFF0004C8 172 22 22 239 3 3 0 2011 08 24 09 27 12 Overdue 36 minutes z FFFFFF0004C9 172 22 22 239 3 3 0 2011 08 24 10 12 59 FFFFFFOOO4CA 172 22 22 239 3 3 0 2011 08 24 10 14 10 6000600000 4 gt Page llof1i20 gt gt i 1 250f 3000 PerPage Auto Refresh 2013 CRADLEPOINT INC PLEASE VISIT HTTP KNOWLEDGEBASE CRADLEPOINT COM FOR MORE HELP AND RESOURCES PAGE 22 a A wipip WiPipe Central USER MANUAL ENTRAL 4 3 Group Menu Within each group there is a menu with 4 or 5 tabs that allow you to set the configuration for the routers in the group The configuration options differ significantly between Series 2 and Series 3 devices e Series 3 devices include the following menu items Group Network Settings Internet and System Settings Group gjm1400 Product MBR1400 Group ec Network Settin
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