Chapter 1 - MyPage - Common
Contents
1. ES anaana as anran eadera aiaa ca ka manoa TEIG 28 SUpport Services niaan aa 29 Chapter 1 Introduction to the client This Chapter includes the following topics e About Symantec Endpoint Protection client e Getting started on the Status page e About alert icons on the Status page e Scanning your computer immediately Introduction to the client 5 About Symantec Endpoint Protection Client The Symantec Endpoint Protection client combines several layers of protection to proactively secure your computer against known and unknown threats and network attacks Table 1 1 describes each layer of protection Table 1 1 Layer Description Virus and Spyware Protection This layer combats a wide range of threats including spyware worms Trojan horses rootkits and adware File System Auto Protect continuously inspects all computer Files for viruses and security risks Internet Email Auto Protect scans the incoming and outgoing email Messages that use the POP3 or SMTP communications Protocol over the Secure Sockets Layer SSL Proactive Threat Protection Proactive threat technology includes SONAR which offers real time protection against zero day attacks SONAR can stop attacks even before traditional signature based definitions detect a threat SONAR uses heuristics as well as file reputation data to make decisions about applications or files Network Threat Protection This2. layer comprises intrusion prevention protection The intrusion prevention system automatically detects and blocks network attacks The client automatically downloads the virus definitions IPS definitions and the product updates to your computer Introduction to the client 6 Getting started on the Status page When you open the client the main window and the Status page appears Table 1 2 displays the main tasks that you can perform from the client s menu bar and Help option Table 1 2 Click this option To do these tasks Help Access the main online Help and perform the following tasks on the client e View information about your computer the client and the client s protection e View information about the client s connection status with the management server You can also try to connect to the server if necessary e Import and export security policies and communication settings on an unmanaged client e View and export debugging logs and a troubleshooting file to help your administrator diagnose a problem with the client or the client s protection e Download a support utility tool to diagnose common issues with the client Status View whether the computer is protected and whether the computer s license is current The colors and alert icons in the Status page show you which technologies are enabled and protecting the client You can e Enable or disable one or more protection technologies e Vie
3. wait while the Installation Wizard installs Symantec Endpoint Protection Client This may take several minutes Status Validating install Installing the client 17 Step 6 Please wait while the software updates with the latest definitions Click Close to complete installation Figure 2 7 c LiveUpdate Status mes Symantec LiveUpdate Status Status of the current LiveUpdate session is listed below Update available For Symantec Whitelist There are 3 update s to be downloaded Downloading update package 1 of 3 finished Downloading update package 2 of 3 finished Downloading update package 3 of 3 Finished 3 update s have been downloaded Processing updates Installed update For Revocation Data successfully Installed update For Submission Control Thresholds successfully Installed update For Symantec Whitelist successfully Finalizing updates Session summary 3 update s available 3 update s installed Livellpdate session is complete Privacy Statement Step 7 Click Finish to end installation Figure 2 8 i Symantec Endpoint Protection Client Installation Wizard Completed The Installation Wizard has successfully installed Symantec Endpoint Protection Client Click Finish to exit the wizard Cancel Step 8 Please restart your computer Installing the client 18 Registering the software After the installation is complete please fill in the
4. 0723 123 123 www etisalat lk Endpoint Protection Service Y Subscriber User Manual etisalat it s about you Endpoint Protection Service powered by Symantec Subscriber User Manual The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement Documentation version 12 01 00 00 Legal Notice Copyright 2011 Symantec Corporation All rights reserved Symantec the Symantec Logo Bloodhound Confidence Online Digital Immune System Live Update Norton Sygate and TruScan are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U S and other countries Other names may be Trademarks of their respective owners This Symantec product may contain third party software for which Symantec is required to provide attribution to the third party Third Party Programs Some of the Third Party programs are available under open source or free software licenses The License Agreement accompanying the Software does not alter any rights or obligations you may have under those open source or free software licenses Please see the Third Party Legal Notice Appendix to this Documentation or TPIP ReadMe File accompanying this Symantec product for more information on the Third Party Programs The product described in this document is distributed under licenses restricting its use copying distribution and decompilation reverse enginee
5. Windows Explorer window right click a file folder or drive and then click Scan For Viruses This feature is supported on both 32 bit and 64 bit operating systems Note Insight Lookup does not scan a folder or a drive when you perform this type of scan Insight Lookup does run if you select a file or group of files to scan Introduction to the client 9 Pausing and delaying scans The pause feature lets you stop a scan at any point during the scan and resume it at another time You can pause any scan that you initiate When a scan resumes it starts from where the scan stopped Note If you pause a scan while the client scans a compressed file the client might take several minutes to respond to the pause request To pause a scan you initiated 1 When the scan runs in the scan dialog box click Pause Scan The scan stops where it is and the scan dialog box remains open until you start the scan again 2 In the scan dialog box click Resume Scan to continue the scan Chapter 2 Installing the client This Chapter includes the following topics e System requirement e Before you begin e Downloading the software package e Installing the client software e Registering the software Installing the client 11 System Requirement Symantec Endpoint Protection for Windows client Protection for Windows XP Windows Vista Windows 7 Minimum requirements 32 bit processor 1 GHz Intel Pentium III or equivalent min
6. against viruses malware and spyware Definitions Thursday January 19 2012 r2 Proactive Threat Protection Provides zero day protection against unknown threats Definitions Friday January 06 2012 r11 Network Threat Protection Protects against Web and network threats Definitions Wednesday January 18 2012 r2 Getting Started with the client 26 To ensure your antivirus is updated with the latest definitions the definition date for Virus and Spyware Protection should be of the previous day s date NB Don t be alarmed if the definition date for Proactive Threat Protection and Network Threat Protection differs from the definition date for Virus and Spyware Protection Updates for these two features occur every fortnight Perform manual update To manually update to the latest definitions 1 Click on Start then go in All Programs 2 Find the menu item Symantec Endpoint Protection and click it to open Symantec Endpoint Protection Console Figure 3 11 g Status Symantec Endpoint i Status Status Scan for Threats Change Settings View Quarantine View Logs LiveUpdate Your computer is protected No problems detected S The following Symantec Security components are installed on your computer Virus and Spyware Protection Protects against viruses malware and spyware Definitions Monday January 09 2012 r2 Proactive Threat Protection Provides zero day protection against unk
7. ans the areas of this computer which are most commonly infected by viruses and security risks Use this scan to find active risks more quickly than a Full scan If this scan finds a virus or security risk Symantec recommends that you follow up with a Full scan is entire computer For viruses and security risks Use this scan to look in the boot sector in programs loaded into memory and in all of the files and folders Custom Scan Scans only the areas of this computer that you want to scan For viruses and security risks You can select specific folders and files 6 Select what types of files you want to scan and click Next It is recommended to choose All Types Figure 3 3 DUET NN Selected extensions Extensions Advanced Scan Enhancements Specify additional locations to search For viruses and security risks before scanning selected files and Folders Z Memory 4 Common infection locations V Well known virus and security risk locations Getting Started with the client 22 7 Select at which particular time you want the scan to take place and click Next e At specified times Run this scan periodically according to the times you specify e At startup Run this scan when computer starts up e On demand Do not scan automatically run it only when instructed to do so Figure 3 4 r Create New Scan When To Scan When do you w
8. ant this scan to take place ically on days and at times you specify At startup Run this scan when the computer starts including when a new user logs om On demand Do not run this scan automatically run it only when instructed to do so lt Back I Next gt Cancel Help 8 Select the schedule by specifying the following options and click Next e Scan Schedule choose how often you want to run the scan and at what particular time ofthe day e Scan Duration choose for how long the scan should run e Missed Schedule Scan this option allows you to specify the time for the scan to take place if the computer is off or unable to start the scan at the specified time NB Please make sure the Enable option is checked Getting Started with the client 23 Scan Schedule Daily Weekly Monthly At 12 00 PM v v Perform this scan even when no users are logged on Scan Duration Scan until finished recommended to optimize scan performance Scan for up to amp hours C Randomize scan start time within this period recommended to optimize Virtual Machine environments Missed Scheduled Scans If the computer is off or unable to start the scan at the specified time La V Retry the scan within 8 2 hours 9 Specify a name for the scan and a description optional and click Finish NB Please ch
9. are listed below Scan for Threats Change Settings View Quarantine Filename Original Location Restore Rexenab Export d sumit Purge Options Getting Started with the client 25 How to restore a Quarantine File Right click on the File name Choose Restore from the drop down menu You will be promoted with a dialog box asking you to confirm the restore Click Yes The file will be restored to its original destination a pP L Figure 3 9 Confirm Restore Verify Update Status 1 Click on Start then go in All Programs 2 Find the menu item Symantec Endpoint Protection and click it to open Symantec Endpoint Protection Console The top of the Status page displays various alert icons to indicate the protection status of the computer Description Shows that protection is enabled Warns you that the client computer virus definitions are out of date To receive the most current virus definitions you can click Fix Shows that protection ia disabled or has an inactive license To enable a protection you click Fix or Fix All gt E Figure 3 10 i S Scan for Threats Change Settings View Quarantine View Logs LiveUpdate Status Your computer is protected v No problems detected The following Symantec Security components are installed on your computer Virus and Spyware Protection Protects
10. candaensecectanssenstccesserenuants 4 About Symantec Endpoint Protection Client sessi tentaret tentent tnis 5 Getting started on the Status page sistere tentat ttn ttn tento ttt ta tento tton nannten 6 About alert icons on the Status paf eraren a a 7 Scanning your computer immediately eese tentent tentent tentent tentent 8 Installing the Client iioii turisice iei censis n ran RE ieseana NK IU peirada ninnaa 10 ejns Taaa aaaea niaaa Tae Areaan Aa Oraa aeaa a TAANA Sea TE aAA Ta Taa Aa SEEE aia 11 Before you begin eie nee a A ned dE ea d ded E e aaan aan 11 Downloading the software package setenta tnnt tentent ttn tta tenta 12 How to Determine if my computer is running on a 32bit or 64 bit 12 Installing the client SOfUWAFre eaaet neret etin tek i a D dn nd n dr c 14 Registering tle softWwar Lauder inta D ari daa ur ertet eeu ee Dove d 18 Getting Started with the clIent iuicoiiecntideiu oni eri tea cis iui n dk ER Ue mes 19 Greatingia hew SCAN iuda eint per in drap p da d na ait eed i rade dd EAR E vod ERE dp d a d 20 Quarantine Files 5 3235 de eno a i aa a Reese cr db e vehat en rebua 24 Verify Update Status tete c e et tbc d i dire tbe idet irte D tbv ssi coda 25 Perform manual update csl n dip awn i e ad p naw a t d nu ge 26 How to Uninstall Symantec Endpoint Protection esee tentent ttnnttnn tentes 27 SUDDOFLSOPVICBS ucduisnaciodi iu quasxidti Gd ID
11. ch program features to install In most cases we recommend you to click on the Typical icon to continue installation Figure 2 3 i Symantec Endpoint Protection Client Program will be installed with the most common options Recommended For most users Choose which program features you want installed and where they will be installed Recommended for advanced users Step 4 Optional Click on the check box if you would like to participate and click Next to continue Figure 2 4 ie Symantec Endpoint Protection Client File Reputation Data Submission To help improve the Symantec Endpoint Protection Client File reputation data is sent back to Symantec by default IF you do not want this information to be submitted deselect this I want to join the fight against digital cybercrime and let this computer Jisutomatically Forward selected anonymous security information to i Installing the client 16 Step 5 You are now ready to install the program Click Install to begin installation Figure 2 5 i Symantec Endpoint Protection Client Click Install to begin the installation If you want to review or change any of your installation settings click Back Click Cancel to exit the wizard Cancel You will see the following window Please wait till the installation progress bar shows complete Figure2 6 i Symantec Endpoint Protection Client Installing Symantec Endpoint Prol rection Ekent Please
12. d updated viruses so it is important that you have the latest definitions installed on your computer 1 Click on Start then go in All Programs 2 Find the menu item Symantec Endpoint Protection and click it to open Symantec Endpoint Protection Console 3 Click on Scan for Threats Figure 3 1 Scan for threats Status Active Scan Full Scan Scan only the most commonly F Scans your entire computer and Scan for Threats infected areas d can run in the background Change Settings Duration 1 2 minutes Duration 30 120 minutes View Quarantine Run Active Scan Run Full Scan View Logs Scans cans configured for t iputer View Global Scan Settings LiveUpdate Create a New Scan Scan Name Enabled Type When to Scan Last Scan Daily Yes Active Scan Daily January 23 2012 10 30 AM Weekly Yes Full Scan Weekly January 20 2012 3 30 PM 4 Click on Create a New Scan 5 Selectthe type of scan which best suits your need and click Next e Active Scan Scans the memory and other common infection locations on the computer for viruses and security risks e Full Scan Scans the entire computer for viruses and security risks such as adware and spyware e Custom Scan Scans the areas on your computer that you want to scan for viruses and security risks Getting Started with the client 21 Figure 3 2 DIDI NNNM What type of scan would you like to perform Active Scan Sc
13. eck the Enable the Scan for the scan to be activated Figure 3 6 Specify a name and description For this scan Scan name Scan description V Enable the scan When to run the scan Periodically as scheduled Scan type Active Scan Getting Started with the client 24 10 The new scan created will be displayed on the Scan for threats window i e New Scan 1 Figure 3 7 D Scan for threats Symantec Endpoint Protection l Scan for threats Status Active Scan gt Full Scan Scan for Threats e p Ger ecient a Change Settings View Quarantine View Logs Duration Run Full Scan Duration 1 2 minutes 30 120 minutes Run Active Scan Scans Scans configured For this computer View Global Scan Settings LiveUpdate Create a New Scan Scan Name Enabled Type When to Scan Daily Active Scan Daily Quarantine Files Quarantined files are files with suspected infections that may harm your computer Files in quarantine are basically blocked from being accessed by your Symantec Endpoint Protection How to view Quarantine Files 1 Click on Start then go in All Programs 2 Find the menu item Symantec Endpoint Protection and click it to open Symantec Endpoint Protection Console 3 Click on View Quarantine Figure 3 8 View Quarantine Status Fies and registry entries that are quarantined backed up or repaired
14. hows that each protection is enabled Warns you that the client computer virus definitions are out of date To receive the most current virus definitions you can run LiveUpdate immediately e Shows that one or more protections are disabled To enable a protection you click Fix or Fix All Introduction to the client 8 Scanning your computer immediately You can manually scan for viruses and security risks at anytime You should scan your computer immediately if you recently installed the client or if you think you have recently received a virus Select anything to scan from a single file to a floppy disk to your entire computer On demand scans include the Active Scan and Full Scan You can also create a custom scan to run on demand To scan your computer immediately Do one ofthe following actions e In the client on the Status page next to Virus and Spyware Protection click Options Run Active Scan e Inthe client in the sidebar click Scan for threats Do one ofthe following actions o Click Run Active Scan o Click Run Full Scan o Inthe scan list right click any scan and then click Scan Now The scan starts You can view the scan progress unless your administrator disables the option To view scan progress click the message link that appears for the current scan scan in progress You can also pause or cancel the scan To scan your computer from Windows In the My Computer window or the
15. imum Intel Pentium 4 or equivalent recommended 64 bit processor 2 GHz Pentium 4 or equivalent minimum Itanium processors are not supported 512 MB of RAM or higher if required by the operating system 1 GB RAM recommended 700MB disk space Color monitor with 800 x 600 resolution Internet Connection Before you begin Please make sure you have removed your previous antivirus software from the Windows Control Panel before installing Endpoint Protection Service software Please refer to the following for an overview of uninstalling the existing antivirus software 1 3 Click on Start then go into Control Panel Find the menu item Programs and Features also known as Add Remove Programs Click the respective antivirus software name to be removed and then click Uninstall from the menu on top or Remove on some versions of Windows A pop up will appear asking you to confirm uninstalling the software Click Ok and follow the instructions prompted on screen Please restart your computer at the end of the un installation before attempting to install Endpoint Protection Service software Installing the client 12 Downloading the software package Step 1 e Connect to the Internet using your Etisalat Connection e Log into www mypage etisalat lk NB Please make a note of the My Number e Click on the Activate Endpoint Protection Service link Step 2 e Download the Software based on your preferred platform 32bi
16. in installation Figure 2 1 ie Symantec Endpoint Protection Client Welcome to the Installation Wizard for Symantec Endpoint Protection Client The Installation Wizard will install Symantec Endpoint Protection Client on your computer To continue click Next WARNING This program is protected by copyright law and international treaties Step 2 Read the End User License Agreement click I accept the terms in the license agreement and click Next to proceed Figure 2 2 is Symantec Endpoint Protection Client License Agreement order to promote awareness detection and prevention of Internet security risks Symantec may share certain information with research organizations and other secutity software vendors Symantec may also use statistics derived from the information to track and publish reports on security risk trends Data will be retained as long as necessary for the sole purpose of internal development and threat analysis By using the Licensed Software You acknowledge and agree that Symantec may collect transmit store disclose and analyze such information for these purposes GLB Ent EULA Template v1 0_ SEP SNAC_15April2011 ivi ei O1 de not accept the terms in the license agreement Installing the client 15 Step 3 Select the setup type which best suits your need and click Next e Typical full program installation with default settings e Custom installation with the possibility to choose whi
17. n top or Remove on some versions of Windows 3 A pop up will appear asking you to confirm uninstalling the software Click Ok and follow the instructions prompted on screen 4 Please restart your computer at the end of the un installation Chapter 4 Support Services This Chapter includes the following topics e Support Services Support Services 29 Support Services Etisalat Customer Care Services will respond to your support queries pertaining to Endpoint Protection Services software powered by Symantec Etisalat Technical s support offerings include the following e Telephone and or Web based support that provides rapid response and up to the minute information e Support on business hours or 24 hours a day 7 days a week basis
18. nown threats Definitions Thursday September 29 2011 r21 Network Threat Protection Protects against Web and network threats Definitions Saturday January 07 2012 r1 Getting Started with the client 27 1 On left hand panel click LiveUpdate 2 Please wait while the updates take place Figure 3 12 emas LiveUpdate Status Status of the current LiveUpdate session is listed below Connected to LiveUpdate server successfully There are 10 update s to be downloaded Downloading catalog file 1 of 10 finished Downloading catalog file 2 of 10 Finished Downloading catalog file 3 of 10 Finished Downloading catalog File 4 of 10 Finished Downloading catalog file 5 of 10 Finished Downloading catalog file 6 of 10 Finished Downloading catalog File 7 of 10 Finished Downloading catalog file 8 of 10 finished Downloading catalog file 9 of 10 finished Downloading catalog file 10 of 10 finished Session summary 0 update s available 0 update s installed LiveUpdate session is complete V Symantec ii Privacy Statement How to Uninstall Symantec Endpoint Protection 1 Click on Start then go to Control Panel Find the menu item Programs and Features also known as Add Remove Programs Once this option has been clicked a list of all programs installed in your computer will be populated 2 Click Symantec Endpoint Protection and then click Uninstall from the menu o
19. required fields with the relevant information in order for the activation of the software to be complete NB All fields with a need to be filled Click Ok to proceed activation Figure 2 9 LU Symantec Endpoint Protection Dear User Please be kind enought to fill in the following form for activation of this software Thank youl User information is required by the system administrator s The fields with an asterisk require answers The other fields are optional First name middle initial and last name Example John J Doe Email Example john mycompany com Job Title Department Employee Contractor Number Office Phone Number Mobile Phone Number ees Home Phone Number license key in this box Please enter My Page Symantec ee Re ime des quern desides nep ies ei er e miim iid i am ed Em ei Employment Status Remind Me Later Chapter 3 Getting Started with the client This Chapter includes the following topics e Creating anew scan e Quarantine files e Verify Update Status e Perform manual update e Howto Uninstall Symantec Endpoint Protection Getting Started with the client 20 Creating a new scan Symantec Endpoint Protection scans files on your computer s memory for certain patterns that may indicate an infection The patterns it looks for are based on the signatures or definitions of known viruses Virus authors are continually releasing new an
20. ring No part of this document may be reproduced in any form by any means without prior written authorization of Symantec Corporation and its licensors if any THE DOCUMENTATION IS PROVIDED AS IS AND ALL EXPRESS OR IMPLIED CONDITIONS REPRESENTATIONS AND WARRANTIES INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OR NON INFRINGEMENT ARE DISCLAIMED EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING PERFORMANCE OR USE OF THIS DOCUMENTATION THE INFORMATION CONTAINED IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE The Licensed Software and Documentation are deemed to be commercial computer software as defined in FAR 12 212 and subject to restricted rights as defined in FAR Section 52 227 19 Commercial Computer Software Restricted Rights and DFARS 227 7202 Rights in Commercial Computer Software or Commercial Computer Software Documentation as applicable and any success or regulations Any use modification reproduction release performance display or disclosure of the Licensed Software and Documentation by the U S Government shall be solely in accordance with the terms of this Agreement Symantec Corporation 350 Ellis Street Mountain View CA 94043 http www symantec com Contents Introduction to the client usuicedasciccikns nshcccssnvedas
21. system x64 based PC appears for the System type under Item e Fora 32 bit version operating system x86 based PC appears for the System type under Item Windows XP If you have Windows XP there are two methods to determine whether you are running a 32 bit or a 64 bit version If one does not work try the other Method 1 View System Properties in Control Panel 1 Click Start and then click Run 2 Type sysdm cpl and then click OK 3 Click the General tab The operating system is displayed as follows e Fora 64 bit version operating system Windows XP Professional x64 Edition Version lt Year gt appears under System e Fora 32 bit version operating system Windows XP Professional Version lt Year gt appears under System Note lt Year gt is a placeholder for a year Method 2 View System Information window 1 Click Start and then click Run 2 Type winmsd exe and then click OK 3 When System Summary is selected in the navigation pane locate Processor under Item in the details pane Note the value e Ifthe value that corresponds to Processor starts with x86 the computer is running a 32 bit version of Windows e Ifthe value that corresponds to Processor starts with ia64 or AMD64 the computer is running a 64 bit version of Windows Installing the client 14 Installing the client software Step 1 Click on the icon named Etisalat ESP 32bit exe or Etisalat ESP 64bit exe The Setup Wizard will open Click Next to beg
22. t 64bit from Etisalat My Page portal To identify what platform your computer is please refer to How to Determine if my computer is running on a 32bit or 64bit platform found below e Click the download link provided on the Etisalat My Page portal and save the software to a location in your computer e When the download completes click Close e Close all open windows then locate the file on your computer and Double Click on it to begin the installation process How to Determine if my computer is running on a 32bit or 64 bit Windows Vista or Windows 7 If you have Windows Vista or Windows 7 there are two methods to determine whether you are running a 32 bit or a 64 bit version If one does not work try the other Method 1 View System window in Control Panel 1 Click Start 9 type system in the Start Search box and then click System in the Programs list 2 The operating system is displayed as follows e Fora 64 bit version operating system 64 bit Operating System appears for the System type under System e Fora 32 bit version operating system 32 bit Operating System appears for the System type under System Method 2 View System Information window 1 Click Start 9 type system in the Start Search box and then click System Information in the Programs list 2 When System Summary is selected in the navigation pane the operating system is displayed as follows Installing the client 13 e Fora 64 bit version operating
23. w whether you have the latest definitions files for Virus and Spyware Protection Proactive Threat Protection and Network Threat Protection e Runan active scan e View the threat list and view the results of the last virus and spyware scan Scan for Threats Access and perform the following tasks e Runan active scan or full scan immediately e Create a scheduled startup or on demand scan Change Settings Configure settings for the following protection technologies and features e Enable and configure Auto Protect settings Introduction to the client 7 e Configure the firewall settings and the Intrusion Prevention System settings e View and add exceptions to scans e Display the notification area icon e Configure the Tamper Protection settings e Create a schedule to download content and product updates to the client View Quarantine View the viruses and security risks that the client has detected and quarantined You can restore delete clean export and add files in the quarantine View Logs View any of the client logs LiveUpdate Run LiveUpdate immediately LiveUpdate downloads the latest content definitions and product updates from a management server that is located within your company s network About alert icons on the Status page The top of the Status page displays various alert icons to indicate the protection status of the computer Table 1 3 Description S
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