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1. v awaa 24346 9 2 2004 8 38 38 4M APPROVED ECHECK aA 7690 123456760 1 jd Sale 1 00 ital2 24223 8 31 2004 3 41 10 PM APPROVED ECHECK 7890 123456780 4877 John Doe Sale 1 00 vital2 24110 6 30 2004 10 36 13 4M 4PPROVED ECHECK Fokk 7890 123456760 1001 Sale 1 00 vital2 7 Please refer to Step 9 through Step 11 in Find Card Transactions in Chapter 4 for these three features The following gives you an overview of each column as shown in the example screen Rete A unique reference number that the system assigns to each transaction for an easy retrieval Customer ID A unique number that the merchant assigns to identify a customer Inv The optional invoice number that is associated with the transaction Date The date and time the transaction was processed Result The response for the transaction Examples are Approved Declined Payment Type The transaction s payment type Examples are ECHECK VERIFY Account The last 4 digits of the checking account number Transit The financial institution s transit bank routing number for the check Check The check number Name The customer s name shown on the check Type The type of transaction processed Examples are Sale Credit Amt The dollar amount of the check transaction User The user name or terminal that processed the transaction Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 42 of 67 Regi
2. Generate Report 3 Select a pre defined date range from the Date Range drop down list Or modify Start Date and End Date Or use the lt or 2 link in the month bar to switch the month and click on any date link in the calendar for a particular date 4 Click Generate Report and a screen will appear similar to the example shown below Transaction Summary 3 29 2004 4 26 2004 E Transaction Summary Filters Credit Card summary A eme Count Amount erent TTT Amount AMEX 0 00 20 00 20 00 MASTERCARD a 1 00 0 00 1 00 VISA Z 2 00 3 0 00 2 00 EEA AEA Type Count Amount Amount Count Amount Authorization 6 462 91 0 00 0 0 00 Credit 1 20 00 20 00 1 20 00 ForceCapture 1 0 00 1 00 1 1 00 Repeats ale 1 3 00 3 00 1 3 00 Sale 3 3 00 3 00 a 3 00 Void E 0 00 64 00 E 64 00 Check Summary ii ii ii Type Count Count aa Credit 591 00 591 00 Sale 4 00 4 00 Find Card Transactions Card transactions include credit card debit card gift card and EBT card transactions Since they all have similar transaction fields we will discuss one card type credit card in detail 1 Click on the Find Transactions folder Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 36 of 67 2 To view the credit card details clickon the Credit link To view the debit card details click on the Debit link To view gift card transactions click on the Gift Cards li
3. Logon as a Merchant After you logon to the system as a merchant a menu bar will appear on the screen as shown below It contains a list of options Virtual Terminals Recurring Billing Current Batch End of Day Closed Batches Find Transactions Manage Users Preferences Email and Logout The Manage Users feature is discussed in this chapter All other features will be discussed in the following chapters llas e TPISoftware SmartPayments payment server TPISoftware SmartPayments Payment server E Virtual Terminal Non Default Company Name 123 Non Default Street Non Default Suite 123 Redmond WA 98052 423 123 1234 a Recurring Billing L Current Batch O End of Day L Closed Batches L Find Transactions i Manage Users L Tools 1 Preferences sales Non DefaultDomain com E E mail support Non DefaultDomain com A Logout Non Default Company me F E E E 123 Non Default Street Non Default Suite 123 Redmond WA 98052 123 123 1234 Powered by SmartPayments Virtual Terminal Credit Process Sale PreAuth or ForceAuth transactions on credit card Debit Process Sale or Return transactions on debit card Checks Process Sale Verify PreAuth Void Return or ForceSale PostAuth transactions on check Gift Cards Process Redeem Reload Refund Activate Deactivate or Inquire transactions on gift card Note A gift c
4. 3 Click on the Sale tab shown below Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 10 of 67 Card Number Expiration Subtotal Tax Amount Tip Amount Total Amount Customer ID Card Holder Street City Postal Zip Code cv Invoice PO L Force Duplicate M Repeat Sale Installment SAA AAA AAA Process Clear 4 Enter the credit card information into the Credit Card Sale form 5 By checking the Force Duplicate box you can process a duplicate transaction A duplicate transaction is an attempted transaction identical to the one already made on the same day with the same credit card number expiration date and total amount 6 The Repeat Sale function is designed for a credit card payment with installments If this transaction is a repeat sale check the Repeat Sale box to expand the section shown below Otherwise skip this step and go to Step 8 Repeat Sale Installment Use this section if your customer if making installment payments For example if the purchase price was 500 and you set your customer up with a three month installment option you vould enter the payment information above input 1 2 or 3 for Installment Number and 3 for Total Installments Installment Humber Total Installments 7 Fill out the two fields in the Repeat Sale section for an installation payment 8 Click Process the Clear button lets you clear the form without processing
5. PATHWAYLINK Merchant User Manual Published March 2011 T Gate LLC 1821 Walden Square Suite 220 Schaumburg IL 60173 www tgatepayments com Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 1 of 67 Table of Contents REFERENCES AAA o 0 ts pouscavsnessesuaded ceasbosoussesonsonsonsonstod es 3 OVERVIEW cuina oda Aide OI OA RARA dest A 3 CH1 BEGINNING TO USE T GATE TPIPAYMENT SERVER e sescesesscsessesoccscscesessosoeseccesoccesossessesocosese 3 LOGON ASA MERCHANT title 5 ADDINGA NEW USERS A dd o odo 6 PINDING AND EDMING USER Sida doo ltd aiii 7 CH2 CREATING TRANSACTIONS WITH VIRTUAL TERMINALS esesessesccsessesccoesossesocsocsosoesesossoeseese 10 CREDIT AR e a codes 10 DEBE CARD lar ee Ce 17 a A oe Steal et el lh oe 19 GPT CARD e la o duet 24 CH3 BATCHES AND SETTLEMENT siisccssisecsgevcdusscsticessnsosteasaesduseusseveasssascosoasenetersobdeaseatasesavess vonosbnseasenssceestaees 28 CURRENT DADO a penne eee eo ato at eee ere 28 IAL TG UPLOAD iaa 30 CLOSED A et Ea 32 A at ce E O 33 END ORDA Zaiat 34 CH4 FINDTRANSACTION Sisi ae aaa aa aaia aaa 35 TRANSACTION SUMMARY inann E A NN AN cio 35 FINDECARDERANSACTTON So os 36 EIND C HECK TRANSACTIONS iii tdo 41 NOID TRANSACTIONS se cos een aides ce ceedanaes 43 REFUND TRANSACTION Sceau EENE EAE EEE EA 44 REPEAT SALE TRANSACTION S ueni a E aa deteauseceteuads 45 CAPTURE PREAUTH TRANSACTIONS pogua n E E eae Sl 46 CH5 RECURRING DILE Gini 47 ADD AND
6. Auth Code Trx Type All v Card Holder Exclude Void Card Number Payment Type All y User Status Approved Invoice Number a PNRet Register Total Amount Customer ID A Batch Num a Note The date is defaulted to today s date 5 Enter the appropriate information No information needs to be entered onto this page by clicking the Submit button you will view all transactions today 6 Click Submit and a list of transactions similar to the sample screen below will appear Ref Customer ID Inv Result Payment Account Account Status Approval 5 6 2006 Global 54234 12 52 23 APPROVED VISA VISA ARETE Payments Sale APPROVAL D01007 PM Inc 5 6 2006 m4 252 12 49 52 APPROVED VISA VISA o ol Sale APPROYAL 001006 PM Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 15 of 67 7 A list of transactions will appear click on the transaction Ref you wish to return void transaction 5427347 8 Click Yes Void this Transaction Microsoft Internet Explorer i pa Are you sure you want to void this transaction IF you click OK this transaction will be voided and dropped From the system 9 Click OK and similar screen to the following void response example will appear Response OF Result APPROVED 4uthCode 001007 CommercialCard False Credit Card ForceAuth Force Auth is a sale transaction for which a merchant received a voice authorization A Force Auth is done so
7. Change the user password Security Set security for functions performed at the user level Email Sales Send email to the T Gate TPI Payment Server sales team Support Send email to the T Gate TPI Payment Server support team Logout Exit the T Gate TPI Payment Server Adding a New User The Manage Users section Is used to add find edit or delete user accounts The following examples describe two scenarios in which you would want to add a new user Your company must establish a user account for each terminal This account is set up specifically to upload transactions and sales draft check images to the web Your company wants to establish a user account for an office manager This manager needs a user name and password fro access to retrieve images and view reports Adding a new user 1 Click on the Manage Users folder 2 Click on the Add link to add a new user and the following screen will appear Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 6 of 67 User Information indicates required field User Name Security Level gt y etem Level First Mame Last Mame A Phone Mumber Email Sddress Street Address 1 Street Address 2 City IN Province Postal Code A Country Time Zone Without your specifying a user name in the User Name field the payment server will generate a user name for you The First Name and Last Name fields are where you will need to identify th
8. EDT A CSUSTOMER odds 47 ADD AND EDIT A PAYMENT ITEM ciclista 48 ADDAND EDITA CONTRACT ad 52 NIEW CUSTOMERS it a ia 54 MEW CONTRACT So a irl aan 55 BILEING REPORT iconos 56 CH6 PREFERENCES AND MERCHANT S UPPORT oooonninninccnicnconocnocococococconacnacocccccoccnocacannconccoccnccnccacanacase 57 WISER ACCESS CONT RO E e od anata 57 ALLOW ACLIPS COUNTRIES ahh rei seach ta te ei asic edict nscale mela eee aes kee tase Badu io 58 IDEN YATE TPS OUIN TRIE Spee teas a celal heh el E 59 CUSTOM FIELDS a8 bac seea he capestec atieehen o a tivated Ad abe sae ett a E lasheeaceraatiee a aitieeidareueiceectaee 60 TING TAP ULDE VICES aoe aie aL acl Sete ated etal 61 CHANGING USER TAS WORD td 64 SETTING SECURITY paiero a a E 65 SENDING EMATE TO MERCHANT SOPPOR reni te eile ahora ate eked eee mabe tcc dent et indenenes acta eon 67 AAA O nee nee er oe Om er eee 67 Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 2 of 67 References This document is a compilation of the following manual s tailored specifically for merchants using the T Gate TPI Payment Server and other T Gate Products Document_ Version _ Description _ PaymentServerMerchantManual doc 2 06 1221 Merchant User Manual Overview By using the T Gate TPI Payment Server the administrator users can manage their accounts with little more than a few keystrokes and mouse clicks Through an intuitive graphical user interface an administrator can set up
9. Issuer Caitt Loyalty Entry Method Manual Result APPROVED AuthCode Message GitCardBalanceAmount 10 00 PNRet 3516 Gift Card Inquire 1 Click on the Virtual Terminals folder 2 Click on the Gift Cards Link 3 Click on the Inquire tab shown below Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 27 of 67 Inquire Clear 4 Enter the gift card information 5 Click Process the Clear button lets you clear the form without processing the transaction and a receipt similar to the example below will appear Print Receipt Date ART 2004 Time 1 32 Phi POT Trans Type Inquire Account als Exp Date 1210 Issuer aitt Loyalty Entry Method Manual Result APPROVED AuthCode Message GitCardBalanceAmount 10 00 PNRet 3915 Ch 3 Batches and Settlement How to create and settle batches In this chapter we will discuss the payment server s batch and settlement features mainly Current Batch End of day and Closed Batches These features are there for merchants with terminal based payment processors Terminal based processor requires merchant to store the authorized transactions ocally until the merchant captures and submits them for settlement A batch is a collection of transactions Usually a merchant has one batch per day or per shift Batch has two types open batch and closed batch An open batch or current batch is a batch that has not yet been settled Onthe contrary a closed batch is a batch tha
10. Clear button lets you clear the form without processing the transaction and a receipt similar to the example below will appear Print Receipt Date 4272004 Time 1 26 PM POT Trans Type Refund Account a a Exp Date 1210 Issuer sitt Loyalty Total Art 10 00 Entry Method Manual Result APPROWED AuthCode Message GrtlardBalance4mount 100 00 PRet 3511 Gift Card Activate 1 Click on the Virtual Terminals folder 2 Click on the Gift Cards Link 3 Click on the Activate tab shown below 4 Enter the gift card information 5 Click Process the Clear button lets you clear the form without processing the transaction and a receipt similar to the example below will appear Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 26 of 67 Print Receipt Date 4 96 2004 Time 2 30 Phl POT Trans Type Activate Account os 1 als Exp Date 1210 Issuer aitt Loyalty Total Arnt 2 00 Entry Method Swiped Result APPROVED AuthCode Message GitCardBalance4mount 10 00 PhiRef 3453 Gift Card Deactivate 1 Click on the Virtual Terminals folder 2 Click on the Gift Cards Link 3 Click on the Deactivate tab shown below 4 Enter the gift card information 5 Click Process the Clear button lets you clear the form without processing the transaction and a receipt similar to the example below will appear Print Receipt Date AA 2004 Time 1 33 PM PDT Trans Type Deactivate Account Sareea ee Ege Exp Date 1210
11. IPs and all countries are allowed accesses by default 1 Click on the Preferences folder 2 Click on the Access Control link and a screen will appear similar to the example shown below Ps Allowed All Countries Allowed All E Validate IP Address When Logging In E Validate Country When Logging In Note Validating IP and validating country have identical steps to follow 3 To validate IP Country check Validate IP Country Address When Logging In and a screen will appear similar to the examples shown below Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 57 of 67 Validate IP Address When Logging In O DENY All IP s EXCEPT Those Listed Below Use This Option ALLOW All IP s EXCEPT Those Listed Below Raa Denied IP List Remove Selected Remove All Yalidate Country When Logging In O DENY All Countries EXCEPT Those Listed Below Use This Option ALLOVY All Countries EXCEPT Those Listed Below Deny All Unknown Countries Denied Country List Remove Selected Remove All Note There are two options DENY ALL IPs Countries EXCEPT Those Listed Below ALLOW ALL IPs Countries EXCEPT Those Listed Below The default settings for both IP and country are ALLOW Besides for country all unknown countries are set to deny Allow All lPs Countries 1 To add one or more IPs Countries to the Denied IP Country List for IP type an IP address in t
12. Manual 34 of 67 Credit Card Transactions Batch summary 2 Sale totaling 2 00 Total number of transactions 2 Het amount 2 00 Submit End Of Day Close Batch Request Close Batch 5 Click Close Batch and a screen will appear similar to the example shown below Credit Card Transactions Response OK AuthCode GBO0015 ACCEPTED Message ACCEPTED Result O Batch Summary 2 Sale totaling 2 00 Total number of transactions 2 Het amount 2 00 Ch 4 Find Transactions How to view transactions and receipts Find Transactions displays transactions that are processed through T Gate TPI Payment Server Inside the folder transactions are grouped by payment types credit debit gift EBT and check They can also be image attached such as check image and signature image Furthermore you can process post auth repeat sale return refund and void through Find Transactions basing on the transactions you can locate in Find Transactions Transaction Summary The Summary inside Find Transactions provides an overview of all transactions processed within a chosen date range 1 To view Transaction Summary click on the Find Transactions folder 2 Click on the Summary link Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 35 of 67 Transaction Summary Filters Date Range Selecta Date Range or enter dates manually below Start Date 3 29 2004 End Date 4 26 2004 March 2004 gt April 2004
13. Name test Password S465 Ch 2 Creating Transactions with Virtual Terminals How to use virtual terminals Virtual Terminals allow you to process various transactions on credit card debit card check and gift card The transaction types include Sale PreAuth pre authorization Force Auth post authorization Void Return etc This chapter describes how to process each type of transaction grouped by the payment methods Credit Card Debit Card Check and Gift Card In general when filling out the transaction forms illustrated as screenshots in this chapter be aware that the industry type of your merchant account such as retail or e Commerce has different requirements on certain fields to be populated or not For example some payment processors do not require an address for a retail transaction but require for an e Commerce one Consult your service provider if you are unsure of these requirements To process retail transactions you will need various devices such as card reader PIN pad and check reader Refer to Setting up Input Devices in Chapter 6 for details Credit Card The virtual terminal does not facilitate Void and Return transactions on credit card Instead they are provided through Find Transactions This is to ensure a void or return transaction only to be made on an existing transaction which further help reduce fraud Credit Card Sale 1 Click on the Virtual Terminals folder 2 Click on the Credit link
14. Redeem Find Transactions Credit Repeat Sale Current Batch for terminal based processor Credit Repeat Sale Debit Return Checks Virtual Terminals Return Gift Cards Refund Find Transactions Credit Refund Credit Void Find Transactions Gift Cards Void Current Batch for terminal based processor Credit Void Credit PreAuth Virtual Terminals Checks Verify Credit ForceAuth Virtual Terminals Checks ForceSale Find Transactions Reports End of Day End of Day for terminal based processor only Change Security Preferences gt Security Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 66 of 67 Sending Email to Merchant Support The Email function provides contact links to merchant support from TPI Software Clicking on the email link will lead you to send an email to either Sales or Support team of TPI Software Click on the Email folder To email the sales staff click on the Sales link To email the support staff click on the Support link After your default mail application appears type you email and click on Send in you email software NS System Logout The Logout link lets you logout of the system with the current user name 1 Click on the Logout link Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 67 of 67
15. Select a Date Range or enter dates manually below E Start Date 5 19 2004 End Date 8 26 2004 August 2004 August 2004 3 For date selection refer to an identical figure in Transaction Summary in Chapter 4 4 Click Submit and a screen will appear similar to the example shown below Detail Summary GBO00561l ACCEPTED 6 26 2004 10 52 12 4M a O0 Detail Summary GB00559 ACCEPTED 6 26 2004 12 00 39 AM 1 9 90 Detail Summary GBOO0555 ACCEPTED 6 25 2004 4 22 19 PM 16 457 86 Detail Summary GB00554 ACCEPTED 6 24 2004 3 19 48 PM 1 1 00 Detail Summary GBO00551 ACCEPTED 6 24 2004 2 04 57 PM 15 92 00 Detail Summary GBOO550 ACCEPTED 6 24 2004 12 00 21 AM 1 1 00 120056 5 To view the batch summary click on the Summary link and a screen will appear similar to the example shown below Batch Summary Payment Type Deposit Amount Deposit No Return Amount Return Count AMEX 202 91 0 00 0 DISCOVER 1 00 i 0 00 0 MASTERCARD 1 00 1 0 00 0 VISA 339 54 a 86 57 1 TOTALS 544 45 15 86 57 1 Note The summary displays the batch s total number and amount of both deposit and return transactions grouped by payment types 6 To view the batch details click on the Detail link and a screen will appear similar to the example shown below Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 32 of 67 Items per page 10 0 will fill everything on one page Report Format XML v Download Result Payment Account
16. Software End User License Agreement EULA ds a legal agreement between you either an individual or a single entity and TPI Software LLC for the TPI Software product accompanying this EULA which includes computer software and may include associated media printed materials and online or electronic documentation SOFTWARE By installing copying or otherwise using the SOFTWARE you agree to be bound by the terms of this EULA If you do not agree to the terms of this EULA do not install copy or otherwise use the SOFTWARE SOFTWARE PRODUCT LICENSE TPI Software SOFTWARE is protected by copyright laws and international copyright treaties as vell as other intellectual property laws and treaties The SOFTWARE is licensed not sold GRANT OF LICENSE TPI Software hereby grants you Licensee a limited nonexclusive non transferrable royalty free license to make and use an unlimited number of copies of the SOFTWARE accompanying this EULA to be installed on CPUS residing on Licensee s premises solely for Licensee s internal use TPI Software and its suppliers shall retain title and all ownership rights to the product and this Agreement shall not He construed in any manner as transferring any rights of ownership or license to the SOFTWARE or to o m T m Fr P gt E Ww Do you agree with this license agreement disagree Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 4 of 67
17. date will still be 6 1 2004 Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 53 of 67 A contractcan only have one transaction pending at any given time For example you have a contract set up to process daily If the credit card gets declined today and you requested to have it retry several times the contract will not execute at its regular time tomorrow When the recurring billing system of T Gate TP Payment Server runs tomorrow it will see this contract is flagged as declined and will try to reprocess the declined transaction Therefore the new charge for tomorrow will not be queued It is recommended that daily contracts have retries set to 0 and that you request to have a decline confirmation email sent This way you can take the necessary steps to resolve declined payments without missing any further payments 2 Input the contract information into the Contract Info form 3 Click Add Contract This will take you back to the recurring billing customer profile screen Contracts lira lts Next Bill Date Bill Amount Active 5 3 2004 5 00 Payment History Ta Inactive 5 3 2004 1 00 Payment History 4 To edit a contract click on its Contract ID link 5 The Contract Info form will appear again for you to edit 6 Click Update Contract afterwards This will take you back to the recurring billing customer profile screen 7 To view the payment history on this contract click on the Payment History link and a
18. new accounts and modify or delete existing ones In turn merchants can upload POS transactions from their terminals and capture images of signed sales drafts As a result merchants no longer have to hold copies of these transactions for retrieval requests Instead the images are housed on the web and available to the merchant by using a web browser Additionally merchants also have access to manage accounts at the user level within their merchant accounts This versatility thus not only supports a wide level of account management but also reduces the need for administrator involvement in routine and simple adjustments to the merchant account In addition the T Gate TPI Payment Server provides tools to customize logos and contact information which locate on the T Gate TPI Payment Server web pages viewable to every user In this way while maintaining a professional business presentation an administrator can conveniently provide merchants with vital contact information This documentation targets individuals who will monitor the T Gate TPI Payment Server system on a regular basis Some knowledge of basic system administrative principles is a plus For an administrator although prior experience with system administration is not required it will help facilitating installation and maintenance of the payment server Managing user accounts is dependent on the merchant s assigned security permissions Ch 1 Beginning to Use T Gate TPI Payment Se
19. screen will appear similar to the example shown below Billings Found 4 Displaying Results 1 through 4 Transaction Date Y Customer Y Payment Type 3610 CeL 5 3 2004 8 38 40 AM ECHECK 5 00 3617 ld 5 3 2004 9 32 49 AM ECHECK 5 00 3611 Cici 53 2004 9 02 54 AM ECHECK 5 00 3616 rei 6 3 2004 9 39 52 AM ECHECK 45 00 View Customers The View Customers link inside the Recurring Billing folder enables you to search for a customer under certain filters 1 Click on the Recurring Billing folder 2 Click on the View Customers link Show Filters View 2 Active Customers Inactive Customers All Customers Find Custamer s Clear Filters 3 To display all customers click Find Customer s Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 54 of 67 a To search by field click on the drop down arrow in the Search By box and choose a field accordingly b Input the search value in the Search Value text box c To view customer based on their status select the status option 4 Click Find Customer s the Clear Filters button lets you clear all the field contents you have entered and a screen will appear similar to the example shown below MA Show Filters Customers Found 1 Make Checked Customers ci Customer ID Company Y Last Name Y First Name Y Email a Status P rici ABC Inc Doe John ab ab com Active 5 To refine your search check the Show Filters box to ex
20. text file Each line is a separate transaction 0 3 4 J 2 5 THVT EE Batch Notepad File Edit Format View Help SALE 371449635398431 0809 10 00 INVOe2 95052 123 Any Street Jane Doe American Express RETURN 36438999960016 0809 5 00 INw418 Mastercard AUTH 47862 500000262 91 o8sog 7 00 INVo4s Poo wisa Note Make sure the file is Tab Delimited meaning that there needs to be one tab space between each field Once you have uploaded a batch file an executable called OfflineBatch exe will complete the job The executable scans for ready batch files and then processes the transactions found within readying them for settlement This is an automatic process once enabled HOWEVER it MUST be set as a scheduled task to run every hour otherwise OfflineBatch exe will not run and the uploaded transactions will never actually be processed or settled Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 31 of 67 Closed Batch Closed Batches contain transactions that are already settled Similar to Current Batch the batches are grouped by payment types Credit Debit and EBT 1 Click on the Closed Batches folder 2 To view the credit card details clickon the Credit link To view the debit card details click on the Debit link To view the EBT details clickon the EBT link and a screen will appear similar to the example shown below Credit Card Closed Batch Filters Date Range
21. the transaction Credit Card Sale Receipt Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 11 of 67 Print Receipt Map Address Date S2006 Time 3 16 Pht POT Trans Type sale Register 1 Subtotal 3 00 Account o Exp Date 0809 Issuer VISA Name Global Payments Inc Inwolce t POR sale Tax Art Tip Amt Total Arnt 3 00 street 4 Corporate Sq City Atlanta Zip 30329 Entry Method Manual Result APPROVED Authtode 123456 Message APPROVAL PHRet 54244 Commerciallard False CYResult AVSResponse No Match on Address Street or ZIF Credit Card Repeat Sale Receipt Print Receipt Map Address Date 6 9 2006 Time 3 16 Pht POT Trans Type Sale Fegister 1 Subtotal 3 00 Account Exp Date gags Issuer VISA Mame Global Payments Inc Invoicew POE sale Tax Amt Tip Amt Total Art 3 00 Street 4 Corporate Sq City Atlanta Tip 30329 Entry Method Manual Result APPROVED AuthCode 123456 Message APPROVAL PNRef 54 244 CommercialCard False CY Result AVSResponse ho Match on Address Street or ZIF 9 Notice the two options in the figures above Print Receipt and Map Address 10 Click on Print Receipt to print the transaction receipt 11 Click on Map Address to locate the address on a map Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 12 of 67 Credit Card PreAuth Pre Auth is the process of authorizing and reserving the funds for the transaction ensuring the card is
22. valid and the cardholder has sufficient open to buy funds to cover the purchase amount and reserving the funds for completion 1 Click on the Virtual Terminals folder 2 Click on the Credit link 3 Click on the PreAuth tab shown below ME HEOOMETTN Card Number o Expiration Total Amount Card Holder pay Postal Zip Code oval Process Clear 4 Enter the credit card information into the form 5 Click Process the Clear button lets you clear the form without processing the transaction and a receipt like the example below will appear Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 13 of 67 Print Receipt Map Address Date 5 0 2006 Time 3 19 PM POT Trans Type Auth Register 1 Subtotal 2 00 Account ol Exp Date 05609 Issuer VISA Name Global Payments Inc Invoice PO sale Tax Amt Tip Amt Total Arnt 2 00 street 4 Corporate Sq City Atlanta Zip 30329 Entry Method Manual Result APPROWED AuthCode 123456 Message APPROVAL PNRet 54245 CommercialCard False CYResult AWSResponse ho Match on Address Street or ZIP 6 Notice the two options in the figures above Print Receipt and Map Address 7 Click on Print Receipt to print the transaction receipt example shown below 8 Click on Map Address to locate the address on a map Vital CO DET EBT 2 Test Merchant 123 Redmond WA 98052 Date 7 29 2004 Time 11 14 28 AM PDT Trans Type Authorization Transaction 10901 Ham
23. Account Name Type Status Approval Auth Amt Capture User Register a vw gt de Y a Y Code a v a Y Amt a via y av Type 4 v Type v vw 3399 4 26 2004 9 27 36 AM APPROVED VISA Visa aokoke 0247 VINCE VISA Credit APPROVAL 0 00 1 00 vital2 1 3398 4 26 2004 9 26 15 AM APPROVED VISA VISA o ET ForceCapture APPROVAL 123456 0 00 1 00 vital2 Note The above figure is identical to the one in Find Credit Debit EBT Gift Transaction in Chapter 4 in which it is described in detail 7 Click on the transaction s Ref link to view further details of the transaction shown below Print Receipt Refund PhiRet 3395 41 00 Date 4 26 4004 back to accaunt 40272 Time 9 26 15 AM PDT Trans Type Forcelapture Issuer VISA Account al 1 Exp Date 0905 Entry Method Manual Total Amt 1 00 Result Approved AuthCode 123456 Message APPROVAL Repeat a SALE transaction Charge Amount 1 00 to account Note You can perform two more tasks on this credit card transaction Refund and Repeat Sale Because this transaction is already settled you cannot do void but refund Settle Totals Settle Totals is designed for merchants with credit card and or debit card set up with Concord EFS Network It enables you to view the total amount of both credit and debit cards settlement by day However be aware that the settlement totals shown may differ from the actual total amount of transactions due to some fees and su
24. CRM Customer Relationship Management or billing system The required fields in the form are Customer ID plus one of these three fields First Name Last Name or Company Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 47 of 67 3 Enter all the information necessary to identify a customer for recurring billing then click Add Customer Primary Contact Customer ID 1101 Email abretiab com Status Active 111 123 1234 Daytime Phone John Doe 111 456 4567 Evening Phone ABC Inc 123456 Mobile Phone 57H Abe St Dalas TX 12345 USA Payment Info Payment Account Exp Charge Type Number Date Account Contracts Contract ID Status Next Bill Date Bill Amount Note The recurring billing customer profile screen appears after you add a new recurring billing customer It includes three sections Primary Contact Payment Info and Contracts Each section has a link in the header that allows you to edit or add information associated with that section You can also reach this screen by selecting View Customers in the Recurring Billing folder which we will discuss later in this chapter 4 To edit the customer primary contact information click on the Edit Customer link in the Primary Contract section header 5 The customer contact information form will appear Edit the fields accordingly 6 Click Update Customer This will take you back to Customer Profile Screen Add and Edita Payment ltem You c
25. MASTERCARD Name John Doe Invoice Street fip Entry Method Manual Result APPROVED AuthCode 008236 Message APPROVAL FNRef 1584 Ce Result AvoResponse Address Match No Zip Match 1 To chant the amount of the repeat sale edit the amount field 2 Click on Yes Charge Account and a screen will appear similar to the example shown below Repeat a SALE transaction Charge Amount 3 00 Response OK Result APPROVED AuthCode VITALS Message APPROVAL WITALS PNRef 24762 CommercialCard False Click here to go to the Current Batch Report to view this transaction Capture PreAuth Transactions The procedure of capturing a PreAuth credit card transaction is also called PostAuth It is the completion of a PreAuth transaction To do so first locate the transaction through the steps described earlier in this chapter Then click on the transaction s Ref link A Capture task box will appear to the right of the transaction detail Print Receipt Capiure gt NJ Date 4 5 2004 j Amount 1 00 T Time 10 57 AM PDT E Yes Capture Amount aa Trans Type Authorization Auth Amt 1 00 Total Amt 0 00 Repeat a SALE transaction Charge Amount 0 00 to account Account iii a o i Name Jane Doe Invoice Street Zip Entry Method Manual Result APPROVED AuthCode 007801 Message APPROVAL PNRef 1563 CVResult A SResponse Address Match No Zip Match 1 To change the capturing amount edit the am
26. Port 23 Check Reader Baud Rate 1200 Flow Control Software Parity Even Stop Bits 1 Data Bits Dave Setting up a Check Reader The payment server s virtual terminal currently works with serial checker reader and check image reader such as Magtek MICR Imager 1 Click on the Check Reader link in the Initial Device Setup screen Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 63 of 67 lard Check Reader Setup Reader Check Reader Type Check Reader Save 2 Select a check reader type from the drop down list 3 Edit the settings accordingly and clickthe Save button to save your settings Refer to Input Device Setup Parameter Card Check Reader Setup Reader Check Reader Type Serial Reader e Finpad COM Port Setup Check cme Reader Baud Rate 9600 Flow Control Mo Flow Control e Parity Changing User Password 1 Click on the Preferences folder 2 Click on the Password link and a screen will appear similar to the example shown below Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 64 of 67 Change Password MSP Partner Mumber 100 REP endor Number 129 RP User Mame test myMerchant Change Password 3 Input the current password in the Old Password field 4 Input your new password in the New Password field 5 Confirm your new password by inputting it into the Enter New Password Again field 6 Click on the Change Password button t
27. Redeemtab shown below A TN TNS TN pension Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 24 of 67 4 Enter the gift card information 5 Click Process the Clear button lets you clear the form without processing the transaction and a receipt similar to the example below will appear Print Receipt Date 423 2004 Time 2 35 PM PDT Trans Type Redeem Account ee ee Sie Exp Date 0505 Issuer GittiLoyalty Total Arnt 10 00 Entry Method Manual Result APPROVED AuthCode Message GriCardBalance mount 10 00 PHRet 3235 Gift Card Reload 1 Click on the Virtual Terminals folder 2 Click on the Gift Cards link 3 Click on the Reload tab shown below eeoa Reruns activate esctuste inquire 4 Enter the gift card information 5 Click Process the Clear button lets you clear the form without processing the transaction and a receipt similar to the example below will appear Print Receipt Date Aff 2004 Time 1 31 PM POT Trans Type Reload Account A Us Exp Date 1210 Issuer sitt Loyalty Total Arnt 10 00 Entry Method Manual Result APPROVED AuthCode Message GrtCardBalance4mount 10 00 PNRef 3514 Gift Card Refund 1 Click on the Virtual Terminals folder 2 Click on the Gift Cards Link 3 Click on the Refund tab shown below Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 25 of 67 A ses LS inauire 4 Enter the gift card information 5 Click Process the
28. an add two types of payment method for a recurring billing customer Credit Card and ACH E Check 1 From the recurring billing customer profile screen click on the Add Credit Card or ACH link in the Payment Info section header Payment Item indicates required field What type of Payment vould you like to add O Credit Card ACH 2 Select either Credit Card or ACH and a screen will appear similar to the examples shown below Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 48 of 67 Payment Item indicates required field What type of Payment vould you like to add Credit Card ACH Credit Card Type Mame on Card ME Card Number no spaces or dashes Street Address ex 123 4th Street Expiration Date MIM Y Postal Zip Code Save Options Would you like to charge this account right away or store it tor later use only 2 Later Use Only O Charge Mow save Payment Info Payment Item indicates required field What type of Payment would you like to add O Credit Card 2 ACH Mame on Account State z Account Number Postal Zip Code Bank Routing Transit Number ihat Type of Account is this O Business O Personal Street Address Driver s License Mumber City Social Security Number ex 5555555557 Save Options Would you like to charge this account right away or store it for later use only O Later Use Only O Charge Mov save Payment Inf
29. ard must be activated to be used Recurring Billing Add Customer Add a new customer for recurring billing View Customer Displays established recurring billing customers View Contracts Displays established contracts for customers Billing Report Displays transactions processed through recurring billing Current Batch Summary Displays a summary list on transactions in the current batch Credit Debit EBT Checks Displays the transaction details in the current batch Host Batch Info Displays a batch summary form the processor host Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 5 of 67 End of Day Credit Debit EBT Checks Displays the current batch summary and allow you to submit the batch Closed Batches Credit Debit EBT Checks Displays the transaction details of closed batch Find Transactions Summary Displays a summary list on all transactions categorized by the payment type Credit Debit EBT Gift Cards Check Displays the transaction details including receipt and or check images if applied Manage Users Add Add anew user account Find Edit Find edit or delete user account Preferences Access Control Grant or deny access to log into an account by verifying the IP address Custom Fields Add data field to the Virtual Terminals pages The field will be saved along with the transaction Device Setup Set up input devices connected to your system Password
30. ayment Account Exp Charge Type Number Date Account edit MASTERCARD dd de a Sel 0509 Charge MA Charge edit ACH na 8 To edit the payment item click on edit Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 50 of 67 Payment Item indicates required field Credit Card Type Mame on Card American Express lv Card Number no spaces or dashes street Address ex 123 4th Street Expiration Date CMW o s Postal Zip Code fo Update Payment Item Payment Item indicates required field State WA Washington lv Postal Zip Code 12345 What Type of Account is this a Business O Personal Driver s License Mumber Social Security Number ex 5555555557 Update Payment Item 9 Edit the payment information and click Update Payment Item This will take you back to the recurring billing customer profile screen Note Once a payment term is properly populated you will have the option to charge to the customer s payment account Payment Info Payment Account Exp Charge Type Number Date Account MASTERCARD PRA o os09 Charge edit edit ACH Attalo y 2 n a Char 10 To charge to an established payment item account input an amount in the Charge Amount box and click on the Charge link Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 51 of 67 Print Receipt Date 5322004 Time 3 14 Phi POT Trans Type sale Account 54504 Exp Date 0509 I
31. ce Hum A Register os Tr Type 411 a Exclude Void true fe Payment Type All En status Approved PN Ref Total Amount 11 If you want to download the transaction list in the XML format select XML in the Report Format field and click Download and a screen will appear similar to the example shown below lt RichDBDS gt lt TrxDetailCard gt lt TRX_HD_Key gt 1573 lt TRX_HD_Key gt lt Invoice_ID gt lt Date_DT gt 2004 04 05T12 48 09 8070000 07 00 lt Date_DT gt lt Merchant_Key gt 129 lt Merchant_Key gt lt User_Name_YC gt test merchant lt User_Name_YC gt lt Register_Number_CH gt lt Reseller_Key gt 100 lt Reseller_Key gt lt Payment_Type_ID gt AMEX lt Payment_Type_ID gt lt Trans_Type_ID gt Authorization lt Trans_Type_ID gt lt Processor_ID gt InterceptD lt Processor_ID gt lt TRX_Settle_Key gt 1274 lt TRx_Settle_Key gt lt Last_Update_DT gt 2004 04 05T12 48 10 6770000 07 00 lt Last_Update_DT gt lt TRX_Card_Key gt 1274 lt TRxX_Card_Key gt lt Card_Info_Key gt 1285 lt Card_Info_Key gt lt Auth_Amt_MN gt 2 0000 lt Auth_Amt_MN gt lt Tip_Amt_MN gt O lt Tip_Amt_MN gt lt Total_Amt_MN gt O lt Total_Amt_MN gt lt Cash_Back_Amt_MN gt O lt Cash_Back_Amt_MN gt lt SureCharge_Amt_MN gt O lt SureCharge_Amt_MN gt lt Account_Type_CH gt Amex lt Account_Type_CH gt lt Result_CH gt O lt Result_CH gt lt Result_Txt_VC gt APPROVAL lt Result_Txt_VC gt lt Approval_Code_CH gt 007946 lt Approval_C
32. dio buttons 4 Click on the Find Billing s button Clear Filters lets you clear all the field contents you have entered as search criteria and a screen will appear similar to the example shown below Notice the and biijitons under each column name are for sorting the listed transactions Customer 4 Y Payment Type l i Transaction Date Y 3610 CICTA 532004 8 38 40 AM ECHECK 5 00 3611 TLE LE 5 3 2004 9 02 54 4M ECHECE 5 00 El ey op eal 5 3 2004 9 32 49 4M ECHECK 5 00 3616 ale ale 5 3 2004 9 39 52 4M ECHECK 5 00 5 To view the contract for a particular transaction click on its Contract ID link 6 To view the details of a transaction click on the transaction s Ref link Ch 6 Preferences and Merchant Support How to change personal settings and get additional support This chapter discusses five main functions of Preferences regulate access to a user account add custom fields for transactions set up input devices for the payment server change the user password and modify security levels to grant a user specific access to certain functions Furthermore we include information on the remaining features in the menu bar send emails to your payment solution service provider and log out of the T Gate TPI Payment Server User Access Control By verifying the requesting party s IP Internet Protocol address and country the Access Control preference grants or denies access to a merchant user account All
33. e Account EEE k kkk k k k Ta Exp Date 0505 Card Type MASTERCARD Entry Manual Authl ode VITALS Result Approved Total Amit 0 00 I Agree to Pay Above Total Amount According to Card Issuer Agreement Merchant Agreement if Credit Voucher mignature A Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 14 of 67 Credit Card Return A Credit Card Return is a return transaction in which a previous Credit Card Sale is to be returned voided 1 Click on the Virtual Terminals folder 2 Click on the Credit link 3 Click on the Return tab shown below For security reasons we limit refunds to the same credit card account number that was Used In the purchase We also limit the dollar amount of the refund to the dollar amount of the original purchase or less To process a refund please select Transaction Reports query the original transaction then click the PNRef number A refund option should appear You may enter a diferent dollar amount in the amount field however the dollar amount can not exceed the original purchase amount 4 Read the information and click Transaction Reports Shown below Transaction Filters Date Range Select a Date Range or enter dates manually below Start Date 5 8 2006 End Date 5 8 2006 Start Time End Time lt May 2006 e May 2006 ES Ss M TWT ES S S M T WT F ES eo 29 30 31 1 2 MATES 29 sO 31 1 2 E 10 4 10
34. e IP Address When Logging In DENY Al IP s EXCEPT Those Listed Below a a Use This Option ALLO All IF s EXCEPT Those Listed Below Allowed IP List Remove Selected Remove All Yalidate Country When Logging In 2 DENY All Countries EXCEPT Those Listed Below 3 Lise This Option ALLOY All Countries EXCEPT Those Listed Below Deny All Unknown Countries E Add Country Allowed Country List Remove Selected Remove All 2 To add one or more IPs Countries to the Allowed IP Country List for IP type an IP address in the Add IP text box for country select a country from the country drop down list and then click Add IP Country The IP address or country will be automatically populated into Allowed IP Country List Allowed IP List 123 123 12 1 123 123 122 Allowed Country List 3 If you want to remove the IP Country from the Allowed IP Country List one by one click on the one s you want to remove and then clickthe Remove Selected button Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 59 of 67 Or you can click the Remove All button to clear all IPs countries shown in the Allowed IP Country List 4 After you complete editing the settings for DENY ALL IPs Countries EXCEPT Those Listed Below you need to ensure this option will be in use a lf you see the Use This Option button as it is shown in this means the Allow All IPs Countries EXCEPT Those Listed Below option is currently in use you
35. e terminal that will be uploading to this account or the entity that will be using this account The Security Level box should be defined correctly to give the user access to only what the user needs to complete his her task Also see Setting Security in Chapter 6 3 Enter the new user s information into the User Information form 4 Click on the Save User button the Reset button allows you to return to the previously saved User Information state Finding and Editing Users The Find Edit function lets you manage the user account such as search a user account modify the previously entered user information delete an existing user activate or inactivate a user account etc 1 Click on the Manage Users folder 2 Click on the Find Edit link and the following screen will open Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 7 of 67 Show Filters MOTE You dont need to fill out all the fields just the ones you know The less information YoU provide the more match you will get e g lf you put in r inthe City field it vill match any city vith a r in i 3 Fill out the field s that you know for your target user in the Show Filters form Notice without entering any information in the filter form it will return all user accounts 4 Click Find the Reset button lets you re enter the information and a list of users will appear Notice the and arfgws under each column name are for sorting the list t
36. est merchant test test 100 testlomyCompany com test myMerchant testing hello 100 teste my Company com 5 To send an email to the user clickthe Email link Your default mail application will pop up for you to email the user 6 To view edit or delete the user click on the User Name link The following figure will appear User Information Username test merchant User Options Status Active Reset Password Email test amy Company com Email Password Log In as this User Contact Info test test Delete User usa Make User Inactive Security Level 4 System Level 1 User Type Merchant Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 8 of 67 7 To edit the user clickthe Edit User link in the upper right corning of the section and a screen similar to the example below will open displaying the detail of the user information User Information indicates required field User Marne Security Level System Level First Mame Last Mame Phone umber Email Address a testli myCompany com street Address 1 street Address 2 ty Province Postal Code Time Zone 8 Edit the fields as necessary and click Save User to save the changes the Reset button allows you to return to the previously saved User Information form User Information Username test User Options Status Active Reset Password Email testittpisott com Email Password Log In as this User Contact Info tes
37. form Contract ID Required A unique number or word identifying the contract Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 52 of 67 Contract Name Optional The name of a contract You can also use this field to specify a contracttype such as Gold Silver or Bronze Start Date Required The first date the contract to be executed Notice the start date cannot be on the same day that you enter the contract This is because the payment server s recurring batch process may have already run for the day End Date Optional The date that the contract to be terminated If the contract is ongoing leave this field blank Subtotal Required The amount before tax to be charged to the customer each time the contract gets executed Tax Optional The tax amount for the payment Total A Read Only field which is automatically populated by adding Subtotal and Tax This is the total amount that will be charged every time the contract gets executed Status Required By default a contract is set to Active when created Once a contract or customer expires the status will be automatically set to Inactive A contract with Inactive status will not be executed Payment Item Which Account should be Billed for this Contract Required Select a payment item for the contract to execute on Contract Frequency Execute this Contract Required Select how often the contract gets executed Retry Proce
38. g to the right of the card transaction detail The following table shows a list of task box s matching transaction types Setiement_ ras Boxes PreAuth ea Repeat Sale Unsettled Void Repeat Sale Refund Repeat Settled Sale Unsettled Void Repeat Sale Sale Force en T Repeat Sale OO ne pDe ale ttled smo kee ee Gift Card Sale 14 In the transaction list if you see the image icon beneath the transaction s Ref link which means a signature is captured for this transaction Click on the image icon and a screen will appear similar to the example shown below Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 40 of 67 Receipt for this transaction Date 04 05 04 Time 12 45 10 Tran Type Aitbhorisation Clerk test merchant Irorodos ACCT AAA Sl EXP NSSS Issuer men Carholder Jolm Doe Entry Hethod Haro Ere REF 1575 Sequence Amber 0232052 LYRIS TS Bip 12545 Street 125 Result Approved Response 00TA4E AWS Address Hatch Mo Bip Hatch 2 00 Fam Tax 0 00 Tip 0 00 Total 2 00 I Agree to Pay Above Total Amount According to Gard Isar Agreement Herchant Agreement Credit Voucher yoo Find Check Transactions The process of searching for a check transaction is identical to that for a card transaction except that the searching filters are slightly different 1 Click on the Find Transactions folder 2 Click on the Check link shown below C
39. g user interfaces for your check processing Rocky Mountain Retail System Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 19 of 67 Intercept Delaware This section describes Sale Verify Pre Auth Void ForceSale Post Auth and Return check transactions crossed on the two check processors Check Sale 1 Click on the Virtual Terminals folder 2 Click on the Checks link 3 Click on the Sale tab shown below Mame as it appears on your check Check Number Pay To The Test Merchant Amount US 1 Order Of Bank Routing Transit Account Number 1 bPSGSE TAD Ll be ALOE PAID I Bank Routing Code Bank Account Number Show Additional Information Invoice Mumber Phone Number Social Security Mumber Email as Date of Birth Street Address Drivers License Number Account Type Checking wi Check Type Postal Zip Code Personal e Process Clear 4 Enter the check information into the form 5 Click Process the Clear button lets you clear the form without processing the transaction and a receipt will appear similar to the example below Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 20 of 67 Date 7302004 Time 9 12 AM POT Trans Type Sale Amount 1 00 Transit 123456780 Account roog Check 1001 Mame John Doe Invoice Result APPROVED AuthCode BxILC9 Message Approved PNRef 10908 Check Verify Check verification is a process that screens checks and check wr
40. he Add IP text box for country select a country from the country drop down list and then click Add IP Country The IP address or country will be automatically populated into Denied IP Country List Denied IP List Teata la odao Denied Country List 2 lf you want to remove the IP Country form the Denied IP Country List one by one click on the one you want to remove then click the Remove Selected button Or you may click the Remove All button to clear all IPs Countries shown in the Denied IP Couniry List 3 After you complete editing the settings for ALLOW ALL IPs Countries EXCEPT Those Listed Below you need to ensure this option will be in use Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 58 of 67 a lf you see the Use This Option button as it is shown in this means the Deny All IPs Countries EXCEPT Those Listed Below option is currently in use you need to click this button to switch to the Allow option Notice the Use This Option button only appears when the checked option to its left is NOT currently inuse Therefore when switching from one option to another you must click on the Use This Option button for the change to take effect b If the Use This Option button does not show up that means the ALLOW ALL IPs Countries EXCEPT Those Listed Below option is already in use Deny AlIIPs Countries 1 Check the DENY ALL IPs Countries EXCEPT Those Listed Below radio button shown below Yalidat
41. he Reset button clears the contents in the fields Setting Security The Security preference is to set security for functions performed at the merchant user level The user security level is assigned when each new user account is created A merchant user will be able to access each function if his her security level is greater than or equal to the number defined in this preference 1 Click on the Preferences folder 2 Click on the Security link and a screen will appear similar to the example shown below Security Settings Change Security 3 Select a proper security level for each item 4 Click Change Security the Reset button allows you to return to the previously saved settings Note The payment server currently has four levels of security settings 1 2 3 and 4 with 4 being the highest security level and 1 the lowest In the above figure the numbers represent the minimum security level that a merchant user must have in order to access the corresponding features For example if Void is setto 2 then a merchant user with security level of 2 3 or 4 can void a transaction but a merchant user with Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 65 of 67 security level of 1 cannot perform voiding transactions The table below provides more details on each security item in the above figure Effected Functionality jui eka Credit Sale Debit Sale Checks Sale Virtual Terminals Gift Cards
42. he form without processing the transaction and a receipt similar to the example below will appear Date o o 2004 Time 12 24 Phi POT Trans Type oid Result APPROVED Authtode AUTH NUM 259 613 Message APPROVAL Original PNRef 7159 PNRet 7159 Check Return 1 Click on the Virtual Terminals folder 2 Click on the Checks link 3 Click on the Return tab shown below Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 23 of 67 se void PHMREt fo Name as t appears on your check Check Number Pay To The Test Merchant Amount Ls Order Of Bank Routing Transit Account Humber ff bPAGSE THD l bP AGLSOETAWIOAdA I Bank Routing Code Bank Account Number MA Show Additional Information Process Clear 4 Enter the check information into the form 5 Click Process the Clear button lets you clear the form without processing the transaction and a receipt similar to the example below will appear Amount 100 Transit 12345500 Account Foo Check 100 Mame John Doe Invoice Result APPROVED Authtode EJF YY Message APPROVAL PHNRef 2200 Gift Card Through Virtual Terminals you can process Redeem Sale Reload and Refund transactions on a gift card You can also Activate Deactivate or Inquire a gift card Note A gift card must be activated before use Gift Card Redeem 1 Click on the Virtual Terminals folder 2 Click on the Gift Cards link 3 Click on the
43. heck Transaction Report Filters Date Range Select a Date Range or enter dates manually below Eo v Start Date 4412 2004 End Date 4 12 2004 cs April 2004 go April 2004 gt So EM TW TES SIMIT WTE ee 28 5 30 31 1 2 M3 foe 29 30 31 1 2 Be aes amp Z 9 2 Bees 6 Z 2 11 BRA 13 14 15 16 17 1 PP 12 14 15 16 17 m3 4 5 6 7 Meee 3s 4 5 Check Num Trx Type All v Transit Num Auth Code Check Acct Num Status Approved User Name on Check Invoice Number PNRef Register Total Amount Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 41 of 67 3 For date selections refer to Step 3 under Transaction Summary in later in the chapter Note For the rest of the filter fields you don t need to fill out all Instead just the ones you know because the less information you provide the more matches you will get The following table illustrates 2 filter fields that each has a drop down list 4 Choose a Transaction Type from the drop down menu 5 Choose a Status from the drop down menu 6 Click Submit the Reset button clears the form and a screen will appear similar to the example shown below Check Report a Items per page 10 Refresh 0 will fill everything on one page Report Format XML wv Download Payment Account Transit Check Name Type Amt User Register b y a a wv a v a F
44. in PC Charge s dat format both formats are available Notice the text at the top of the page Once a batch file has been uploaded please note that the changes in reports will not be reflected immediately because the server processes batch files every hour on the hour In order to carry out the upload the merchant will 1 Navigate to the Batch Upload page 2 Select the appropriate File Format option Tab Delimited or PC Charge dat File 3 Browse to the file to be selected 4 Click Upload Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 30 of 67 The format for PC Charge files dat is automatically created by that program If you will be uploading batches from PC Charge you will not need to modify the format of those files However if you wish to create Tab Delimited text files that can be uploaded by the Batch Upload function your files will need to contain the following fields i Field Name Description Number T 2 o Required 1 Transaction Type SALE REPEATSALE AUTH RETURN FORCE Y Account Num Account Number Exp Date Expiration Date Amount Total Amount Invoice Num Invoice Number 7 Street Steel of Billing Address Name On Card Card Holder s Name As On Card PONum Purchase Order Number Tax Amount Tax Amount City City of Billing Address Auth Code Authorization Code PNRef Unique Reference Number Card Type EX Visa MasterCard etc Below is an example of a Tab Delimited
45. ion Examples are Approved Declined Payment Type The transaction s payment type Examples are Visa MasterCard Visa Amex etc Account Type Same as Payment Type Card The partially masked card number Name The customer s name Type The transaction type Examples are Sale Authorization ForceCapture Repeat Sale and Credit Status The status of the transaction If a transaction is declined usually an error message is displayed Examples are Approval Missing Key See ADDRESS Approval Code The approval or error code of the transaction Auth Amt The dollar amount of an approval or authorization request Capture Amount The transaction amount that is captured by the host User The user name or terminal that processed the transaction Register The register number on which the transaction is performed 9 If you want to change the number of transactions listed per screen page edit the Items per page box By default the screen shows 10 transactions per page Entering 0 will display all transactions in one page Click Refresh 10 If you want to review the filter fields you have entered earlier for your receiving the current transaction list clickon the sign to expand the filter list Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 38 of 67 EEF ilters Start Date 4 5 2004 End Date 4 5 2004 Auth Code a e Hame Un Card cat Account Mum Username test Invoi
46. iters against a negative database of bad check writers 1 Click on the Virtual Terminals folder 2 Click on the Checks link 3 Click on the Verify tab shown below so Mame as t appears on your check Check Mumber Pay To The Test Merchant Amount Ls 1 Order Of Bank Routing Transit Account Humber I 234556789 l Aca hA5ETAJDA Ca M Bank Routing Code Bank Account Number Show Additional Information Invoice Number Phone Number Social Security Humber Email Date of Birth Street Address Drivers License Mumber City nn Account Type State Checking hr Check Type Postal Zip Code Personal ka Process Clear 4 Enter the check information into the form Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 21 of 67 5 Click Process the Clear button lets you clear the form without processing the transaction and a receipt similar to the example below will appear Date AD 2004 Time 1 20 Phi POT Trans Type Auth Amount 1 00 Transit 12345650 Account 2590 Check 1001 Name John Doe Invoice Result APPROVED AuthCode AUTH NUM 326 202 Message APPROVAL PhiRef 10912 Check ForceSale Check ForceSale is a process that completes a check transaction that already went through the check verification phase and proved to be a good check Therefore to make a check force sale you will need to provide a reference obtained from the earlier check verification p
47. k transactions Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 43 of 67 Print Receipt oid transaction 270947 Date 4 12 2004 Time 12 16 PM EDT pa Yes void this Transaction dl Trans Type ForceCapture i a Auth Amt 40 00 Repeat a SALE transaction ta sa Charge Amount to account Account alte RAR RRA Exp Date O504 Name John Doe Invoice otreet ip Entry Method Manual Result APPROVED AuthCode 007846 Message APPROVAL PNRet 2054 CY Result AvVSResponse Address Match No Zip Match 1 To void a transaction click Yes Void this Transaction and a screen will appear similar to the example shown below Response OK Result APPROVED 4uthCode ITALO CommercialCard False Refund Transactions Similar to void transactions through Find Transactions you can perform refund on the settled credit card gift card and check transactions Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 44 of 67 Print Receipt Date 324 2004 20 00 Time 3 01 Phi POT back to account 0 t Ekik dot ead Refund Trans Type Sale Auth Amt 20 00 Total Amt 20 00 po Repeat a SALE transaction Account moran eae Charge Amount 20 00 to account Issuer AMEX Mame john doe Yes Charge Account Invoices street 123 Zip gogo Entry Method Manual Result APPROVED AuthCode 010155 Message APPROVAL PRet 1202 CW Result AvoResponse Addres
48. lder 2 Click on the Debit link 3 Click on the Return tab shown below Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 18 of 67 ss o Card Number Lo Expiration Date Mihir r Po Card Holder Cash Back Amount fs Total Amount x ua Clear 4 Swipe a debit card through the card reader The Card Number and Expiration Date fields will be automatically populated after swiping the card 5 Enter the PINRef number into the PINRef field This number you obtain from your earlier processed debit card sale transaction on which you are performing the return transaction 6 Enter necessary transaction information into the form 7 Click Process the Clear button lets you clear the form without processing the transaction 8 The PIN pad connected to your computer will prompt for a PIN Input the number and click the Enter key on your PIN pad and a receipt will appear similar to the example below Print Receipt Date 4 27 f2004 Time 11 55 AWW POT Trans Type Credit Auth Ant 2 00 Total Amt 2 00 Account do SNE Exp Date OSS Issuer Debit Name Involcet Street fp Entry Method Swiped Result APPROVED AuthCode OF baa Message APPROVAL PH Ret 3506 CW Result Aro Response Check Currently T Gate TPI Payment Server supports two check processors in North America Rocky Mountain Retail System and Intercept Delaware Therefore depending on your merchant processor setup you will see one of the followin
49. mple shown below Items per page 19 Refresh 0 will fill everything on one page Report Format XML vw Download Ref Inv Date Result Payment Account Account Name Type Status Approval Auth Amt Capture User Regist a Y v v a v Type a Y Type a Y e Y a Y a v a v Code a y a Y Amta via v v 1512 A adei 2 36 10 APPROVED VISA visa is 111 Sale hal VITAL 1 00 1 00 vital2 1 1511 123 sen eee APPROVED VISA Visa PALATES La Ur Le L Sale a e VITALS 1 00 1 00 vital2 1 al 4 Click on the transaction s Ref link to further display the detail of the transaction 5 Notice if you see beneath the link it means a receipt with signatures is captured for this transaction To view the receipt click on the icon and a screen will appear similar to the example shown below Print Receipt Yoid transaction 238817 PMR ef 23001 Date 3 28 2004 Yes old this Transaction Time 10 23 53 AM POT Trans Type sale Repeat a SALE transaction Issuer MASTERCARD Charge Amount to account Account 5454 ARR RD ACAD Exp Date gs04 Entry Method Manual Auth Amt 1 00 Total Arnt 1 00 street 123 Zip 12345 Result Approved AuthCode VITAL Message MO MATCH Avo Response N Note You can perform two more tasks on this individual credit card transaction Void and Repeat Sale Because this transaction still sits in the current batch unsettled you can void it Copyright 2011 T Gate LLC Pathwa
50. mum value for the number 7 lf the custom field is string type enter the maximum length for the string Notice the length must be lt 50 If the custom field is number type enter a maximum value for the number 8 Choose either Yes or No for this custom field to be required or not 9 Click on the Add Field button and a screen will appear similar to the example shown below Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 60 of 67 Minimum Maximum A sample remove StringWarChar Sample tina held 10 To remove a custom field click on the Remove link as shown in the figure above Setting up Input Devices The Device Setup preference enables you to configure parameters specific to what type of input device you desire to use with the T Gate TPI Payment Server The input devices configurable are card readers PIN pads and check readers Once configured they can be used when you make transactions under Virtual Terminals For more information on what parameters you need to set up a device properly check your device manual or consult the device manufacturer 1 Click on the Preferences folder 2 Click on the Device Setup link Card Card Reader Setup Reader Check Reader Save Setting up a Card Reader The payment server s virtual terminal currently works with card reader devices such as serial card reader and keyboard wedge 1 By default the device setup screen first show the Card Reader set
51. need to click this button to switch to the Deny option Notice the Use This Option button only appears when the checked option to its left is NOT currently inuse Therefore when switching from one option to another you must click on the Use This Option button for the change to take effect b If the Use This Option button does not show up that means the DENY ALL IPs Countries EXCEPT Those Listed Below option is already in use Custom Fields The Custom Fields preference allows you to add up to 30 string for character and numeric for number fields respectively for your specific needs After adding the fields you can populate them when performing credit card or check transactions under Virtual Terminals In addition you can use those fields as filters to find a transaction through Find Transactions 1 Click on the Preferences folder 2 Click on the Custom Fields link and a screen will appear similar to the example shown below dd Custom Field Field Type Minimum Length alue Stringi arhar O Numeric Decimal Field Mame Maximum Lengths alue Description Required Field O Yes Mo 3 Choose a custom Field Type as either String VarChar for character or Numeric Decimal for number 4 Give the field a descriptive name 5 Further describe this field 6 If the custom field is string type enter the minimum length for the string Notice the length must be 2 0 If the custom field is number type enter a mini
52. nk To view the EBT details click on the EBT link Transaction Filters Start Date 18 30 2004 End Date 18 30 2004 August 2004 August 2004 WwW T Auth Code Trx Type All Card Holder Exclude void Card Number Payment Type User Status Invoice Number PNRet Register Total Amount MO Customer ID 3 Refer to Step 3 date range selection in Transaction Summary later in this chapter for specifying a date range Note For the rest of the filter fields you don t need to fill them all Instead just the ones you know because the less information you provide the more matches you will get The following table illustrates 3 filter fields that each has a drop down list Choose a Transaction Type from the drop down list Choose an option to Exclude Void transactions or not by default this box is checked Choose a card Payment Type from the drop down list Choose a Status from the drop sown list After entering all necessary information click on the Submit button the Reset button clears the form and a screen will appear similar to the example shown below ONDA Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 37 of 67 Credit Transactions Items per page 19 0 will fill everything on one page Report Format XML v Download Ref Customer ID Payment Account Account Name Type Status Approval Auth Amt Capture a Y a Y ha Type v Ty
53. o 3 Fill out the credit card or ACH information 4 You have two options to charge the customer on this payment item either charge later or charge now If you select Later User Only click Save Payment Info This will take you back to the recurring billing customer profile screen If you select Charge Now follow the following steps Save Options Would you like to charge this account right away or store it for later use only O Later Use Only O Charge Mow Amount Charge amp Save Payment Info 5 Insert an amount in the Amount field 6 Click Charge amp Save Payment Info and a receipt will appear similar to the examples shown below Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 49 of 67 PNRef 25086 Date 970 2004 Time 22 AA PM POT CustomerID 1 Trans Type sale Mame ab Issuer MASTERCARD Account 5454 Exp Date 0509 Entry Method Manual Auth Arnt 2 00 Total Amt 2 00 street 123 Zip 12345 Result Approved AuthCode VITALI Message NO MATCH AMS Response M Piet 0 01 Host Ref DOI WPISO VELO MW ERA Date oy 32004 Time 3 16 29 PR POT Customer ID 1 Trans Type Sale Name Jane Doe Amount 1 00 Transit 12345650 Account 22 090 Result Approved AuthCode DS522CC Result Text Approved 7 To go back to the recurring billing customer profile screen click the View Customer link above the receipt and a screen will appear similar to the example shown below Payment Info P
54. ode_CH gt lt Host_Ref_Num_CH gt O0382VQ8XWQLWKMY lt Host_Ref_Num_CH gt lt AWS_Resp_CH gt A lt AWS_Resp_CH gt lt AWS_Resp_Txt_WC gt lt CW_Resp_CH gt lt CYW_Resp_Txt_WC gt lt Host_Date_CH gt lt Host_Time_CH gt lt ACCt_NuUMm_CH gt KKKKKKKKKE 4S 7 lt ACCt Num_CH gt lt Exp_CH gt 0509 lt Exp_CH gt lt Type_CH gt Amex lt Type_CH gt lt Name_on_Card_YC gt John Doe lt Name_on_Card_VC gt 12 Or you may choose a Tab Delimited format and click Download and a screen will appear similar to the example shown below TRX_HD_Kewy Invoice_Ib see ae Date_DT Merchant_key User_Name_vc Register_Number_CH Reseller_key 4 5 2004 11 25 03 AM 129 test merchant 100 VISA Sale o o DINERS o APPROVAL g ral 0382V40285FM2TZ4 A lt il 13 To further explore the detail of a transaction click on the transaction s Ref link Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 39 of 67 Payment_Type InterceptD gt Print Receipt Refund Date 4 5 2004 Time 6 55 PM EDT back to account Tttt eere to49717 Auth Amt 1 00 Total Amt 41 00 Repeat a SALE transaction aid pi Charge mount to account Exp Date 0503 kkk kk kk kA Issuer AMES Invoice Street 123 dip 12345 Entry Method Manual Result APPROVED AuthCode 000 36 Message APPROVAL FMR ef 15856 Result AroResponse Address Match No Zip Match Note There are four kinds of task box you may see Void Refund Capture and Repeat Sale locatin
55. ount field 2 Click Yes Capture Amount and a screen similar to the example below will appear Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 46 of 67 Capture amount 51 00 4uthCode VITAL Message APPROVAL PHFRef 24763 CommercialCard False Click here to go to the Current Batch Report to view this transaction Ch 5 Recurring Billing How to configure transactions for recurring billing The Recurring Billing functions allow merchants to bill customers on a recurring basis Each day a batch process runs automatically and processes all the recurring transactions scheduled for that day This chapter describes how to setup a customer s recurring billing including add a recurring billing customer add a payment method for the billing and configure the recurring billing contract Add and Edita Customer 1 Click on the Recurring Billing folder 2 Click on Add Customer link and a screen will appear similar to the example shown below Primary Contact Info Customer ID Email First Mame Daytime Phone Last Name Evening Phone Company Mobile Prone Title Fax Department Status O Active D Inactive Billing Address Address Line 1 Address Line 2 Province Address Line 3 Postal Zip Code City Note In the new customer information form the Customer ID field is for your own reference Typically you should make this field same as the customer identifier in your
56. pand the filter section Then edit the filter fields again a To send an email to the customer click on the customer s email link b To activate or inactivate a recurring billing customer account check the customer and choose either Active or Inactive from the Active Inactive drop down list 6 To view the customer information click on the Customer ID link This will take you to the recurring billing customers profile screen View Contracts The View Contracts link enables you to search for a contract under certain filters 1 Click on the Recurring Billing folder 2 Click on the View Contracts link and a screen will appear similar to the example shown below Show Filters The titers below are optional By default clicking Find Contract s will return all active contracts Mext Bill Date Is On or After le aj Total Amount ls Greater Than E p000 Pay Method 6 Al O credit Card C ACH Status 4 O Active O inactive O Pending Find Contractis Clear Filters 3 IF you want to view all active contracts click Find Contract s a To search for a specific contract input the ID into the Contract ID field b Or click on the drop down arrow to choose a date option for the Next Bill Date field and enter the date either by clicking no the calendar link to select the date or by entering a date manually in the Date box Or And click on the drop down arrow to choose an amount option for the Total Amount field and enter an amo
57. pe v a Y a Y a Y a Y Code A v a Y Amt a v 4 5 2004 Transaction ERROR 152z 1 01 01 DECLINED VISA YISA Preis 0027 Sale amount EX 0 00 0 00 merchant PM value 4 5 2004 Missing i 1525 12 50 39 DECLINED AMEX AM E 8431 a Sale Key See Ree 10 00 10 00 A PM ADDRESS 4 5 2004 Transaction i 1574 12 49 22 DECLINED AMEX Amex Rao 8431 rel ForceCapture amount od 0 00 3 00 A PM value 1573 4 5 2004 TE 12 48 09 APPROVED AMEX Amex aiaiai E Bebb en Authorization APPROVAL 007946 2 00 0 00 eE PM 4 5 2004 1568 11 25 03 APPROVED VISA Visa RRR AES 8291 sb Sale APPROVAL 007858 1 00 1 00 TA am 4 5 2004 Sahn test 1564 10 58 28 APPROVED AMEX lees eR LLL 6431 Doe ForceCapture APPROVAL OQ4L629 0 00 1 00 merchant am 4 5 2004 Jane test 1563 10 57 43 APPROVED DINERS DINERS Sere eenten 0016 Doe Authorization APPROVAL 007801 1 00 0 00 merchant am 4 5 2004 John aR test TOSS 8 17 29 APPROVED MASTERCARD MASTERCARD Yokki kk 5454 Doe Authorization APPROVAL 007571 5 00 0 00 E am The following gives you a quick overview of each column in the example screen above Ref A unique reference number that the system assigns to each transaction for an easy retrieval Customer ID A unique number that the merchant assigns to identify a customer Inv The optional invoice number that is associated with the transaction Date The date and time the transaction was processed Result The response for the transact
58. rcharges involved by affiliated parties 1 Click on the Closed Batches folder 2 Click on the Settle Totals link shown below Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 33 of 67 April 2004 Print Receipt Today 4 29 2004 Store Humber mystor0t selected Date 4 29 2004 Settled Date 4 29 2004 i Ina JB je Pa Ins E i He Ion e Debit Settle Totals Payment Type Discount Rate Amount 0 00 Transaction Fee 0 00 Deposit Amount 0 00 Credit Settle Totals Payment Adj Adj Net Type Count Amt Count Discount Rate Amount 0 00 Transaction Fee 0 00 Deposit Amount 0 00 3 Click on the date link Note The settlement totals will be populated into Debit Settle Totals and Credit Settle Totals accordingly End of Day The End of Day settlement is the process through which transactions with authorization codes are submitted to the payment processor for transfer of funds This procedure is usually conducted at the end of the business day After the settlement the transactions in Current Batch are moved into Closed Batches Click on the End of Day folder To settle the credit card transactions click on the Credit link To settle the debit card transactions click on the Debit link To settle the EBT transactions click on the EBT link PON gt Copyright 2011 T Gate LLC Pathwaylink Merchant User
59. rd reader with your computer Refer to Setting up Input Devices in Chapter 6 for details If this is the first time your Internet browser attempting to access the debit page you ll be prompted to download an installer from TPI Software which will enable you to access the serial device required for debit transactions Debit Card Sale 1 Click on the Virtual Terminals folder 2 Click on the Debit link 3 Click on the Sale tab shown below Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 17 of 67 Card Mumber po Expiration Date Chih yor Po Card Holder Po Cash Back Amount ss Total Amount x 4 Swipe the debit card through the cardreader The Card Number and Expiration Date fields will automatically populate after swiping the card 5 Enter the appropriate transaction information in the form 6 Click Process the Clear button lets you clear the form without processing the transaction 7 The PIN pad connected to your computer will prompt for a PIN Input the number and click the Enter key on your PIN pad and a receipt will appear similar to the example below Print Receipt Date AtA 004 Time 11 41 AM POT Trans Type sale Auth Amt 1 00 Total Arnt 1 00 Account eee Exp Date 0908 Issuer Debit Name John Doe Invoice Street Zip Entry Method Swiped Result APPROVED Authtode 076952 Message APPROVAL PNRet 3506 CYResult A SResponse Debit Card Return 1 Click on the Virtual Terminals fo
60. rocess 1 Click on the Virtual Terminals folder 2 Click on the Checks link 3 Click on the ForceSale tab shown below Phuket NA Mame as t appears on your check Check Number Pay To The Test Merchant Amount Ls 1 Order Of Bank Routing Transit Account Humber I 234557859 Ll bea OE TedWOaed M Bank Routing Code Bank Account Number MA Show Additional Information Process Clear 4 Enter the check information into the form 5 Click Process the Clear button lets you clear the form without processing the transaction and a receipt similar to the example below will appear Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 22 of 67 Your transaction results are below Click here to process another transaction Amount 1 00 Transit 123456700 Account 2590 Check 1001 Name John Doe Involcer Result APPROVED Authtode DEMO 5 Message DEMO S PNFef a Check Void Voiding a transaction is the reversal of a current transaction that has been authorized but not settled Settled transactions require processing of RETURN a k a REFUND CREDIT in order to be reversed 1 Click on the Virtual Terminals folder 2 Click on the Checks link 3 Click on the Void tab shown below Void 4 In the Original PNRef field enter the PNRef number you received from the corresponding check transaction on which you are performing this void 5 Click Process the Clear button lets you clear t
61. rver What to expect and what to do when beginning to use the T Gate TPI Payment Server for payment processing In this introductory chapter you will learn the basics on how to use the T Gate TPI Payment Server for payment processing The topics covered include the payment server s logon process graphical user interface GUI and user account management To begin using the T Gate TPI Payment Server you must first logon to the system 1 Open your internet browser 2 Type the Uniform Resource Locator URL for the payment server login page in the Address field For example http gateway itstgate com Admin login aspx Consult the system administrator for the T Gate TPI Payment Server if you are unsure of the correct URL and the login page for the T Gate TPI Payment Server should open shown below Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 3 of 67 LU TPISoftware SmartPayments Click here if you forgot your password Click here if you need help 3 Input your username in the Username field 4 Input your password in the Password field 5 Click Login the Reset button lets you re enter your username and password Note If this is your first time logging on to the payment server you will see an End User Licensing Agreement EULA To continue your login read the agreement and click the I agree button END USER LICENSE AGREEMENT FOR TPI SOFTWARE SOFTWARE gt IMPORTANT READ CAREFULLY This TFI
62. s Match Mo Zip Match String afternoon DOB number 0 1 To adjust the refund amount edit the amount field a valid refund amount is less than or equal to the original transaction amount 2 Click on Yes Refund Account and a screen will appear similar to the example shown below Refund 4PPROVED APPROYAL CommercialCard False Click here to go to the Current Batch Report to view this transaction Repeat Sale Transactions Through Find Transactions you can perform repeat sale on existing credit card and check transactions For credit card repeat sale you are actually processing a brand new sale transaction which is slightly different from the repeat sale discussed in Virtual Terminals Under Virtual Terminals the repeat sale refers to a recurring or installment transaction Through Find Transactions theoretically you can perform repeat sale on any existing Sale PreAuth ForceCapture PostAuth or Force Auth and Return Credit credit card transaction To make a repeat sale first find the target transaction through the steps described earlier in this chapter Then click on the transaction s Ref link A repeat sale task box will appear shown below Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 45 of 67 Date 4 5 2004 Capture Time 3 53 PM PDT EUNE gt Trans Type Authorization Auth Amt 2 00 Lie Egil oe Pepeat a SALE transaction Account 5454 a ExpDate 0509 o Eee Issuer
63. ssing Payment Required If a contract is executed but for some reason the transaction is declined this field will tell the payment server how many times to re process the transaction A contract will only be executed once per day Any transactions that fail will not be attempted again until the following day By selecting 0 the contract will not execute again until the next scheduled charge date and will only charge the regular amount of the contract In other words when this field is set to 0 anda transaction fails the recurring billing system will not try to recover the funds that is failed to obtain previously Email Approval Required Choose to receive a confirmation email every time the contract s payment is approved Email Declined Required Choose to receive a confirmation email every time the contract s payment is declined Note The following are two reminders when processing transactions through recurring billing lf a transaction is declined and you have selected 10 retries the maximum amount of times you can retry in the Retry Processing Payment field the payment server will keep trying to process the transaction until it is either approved or retried 10 times This will not affect the next bill date For example you have a contract setup to charge 15 to a credit card on the first day of every month if on 5 1 2004 the transaction is declined but it is finally approved on 5 6 2004 the next bill
64. ssuer MASTERCARD Name customer one Total Amit 10 00 street 123 Ap 12345 Entry Method Manual Result Approved Authtode OO0S08 Message APPROVAL PRet 3641 AyoResponse A Add and Edita Contract A recurring billing contract contains billing information such as when how much and how often to charge a customer Prior to adding a contract you need to have at least one payment item available for billing the customer 1 Click on the Add Contract link in the header of the Contracts section inside the recurring billing customer profile screen and a screen will appear similar to the example shown below Contract Info indicates required field Contract ID Subtotal L Contract Name Tax Ekotart Date Total Read Only lena Date Status Active O Inactive Which Account should be Billed for this Contract hs Add New Credit Card or 4CH Info Execute this Contract E Pig s i If a transaction is ever declined on this contract it can be reprocessed once per day How many times would you like to reprocess this contract if it declines 0 dont reprocess E Would you like to receive a confirmation e mail when a transaction is approved on this contract O Yes O No Would you like to receive a confirmation e mail when a transaction is declined on this contract O ves Ono The following describes each input fields in the Contracts Info
65. ster The register number on which the transaction is performed 8 To view the detail of a check transaction click on its Ref link PhiRetf 23411 Refund Host Ret 03935 406504M44P7 Ukl 3 00 Date 0 26 2004 back to account 2729007 Time 6 52 04 Pht EDT Yes Refund Account Customer ID 5 oe Type Repeat a SALE transaction ame a Charge Amount 4 00 to account Amount 3 00 TETTETETT Transit 123456780 Account foo Yes Charge Account Result Approved Result Text Approved Note There are three kinds of task box you may see Void Refund and Repeat Sale locating to the right of the check transaction detail The following table shows task boxes matching types of check transactions Settlement Transaction Type Task Box es Void Repeat Sale Unsettled Sale Refund Repeat Sale Settled Sale Refer to the Void Refund and Repeat Sale section in this chapter 9 In the transaction list if you see the image icon beneath the transaction s Ref link which means a check image is captured for this transaction Click on the image icon 14877 EPSON AMERICA INC s 3840 KILROY AIRPORT WAY Date ONG BEACH CA 90806 i 00 5678 1234 EPSON AMERICA INC TEST SAMPLE CHECKS t NON NEGOTIABLE F 1b23456780 1231567890 L87 ate CUIDA 20 e DOSIL nakie Prrd est sop based Void Transactions Through Find Transactions you can perform void on unsettled credit card gift card and chec
66. t has already been settled To submit settle the transactions in the current batch the End of Day function comes into place Current Batch Current Batch consists of two parts transaction summary and transaction details that are grouped by the payment method The summary provides an overview of transactions in the current batch The transaction details enable you to further explore and perform more tasks on each transaction 1 Click on the Current Batch folder 2 Click on the Summary link and a list will appear similar to the example shown below Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 28 of 67 Payment Type Deposit Amt Deposit Oty Return Amt Return Oty Met Amt Met Oty AMEX 0 00 0 0 00 0 0 00 0 CARTBLANCH 0 00 0 0 00 0 0 00 o DINERS 0 00 0 0 00 0 0 00 0 DISCOYER 0 00 0 0 00 0 0 00 0 JAL 0 00 0 0 00 0 0 00 0 JCB 0 00 0 0 00 0 0 00 0 MASTERCARD 1 00 1 0 00 0 1 00 1 VISA 2 00 al 0 00 0 2 00 1 DEBIT 0 00 0 0 00 0 0 00 o ECHECK 0 00 0 0 00 0 0 00 0 0 00 0 0 00 0 0 00 0 Pa EBT Note The current batch summary lists transactions by payment types the total number and amount of both deposit and return transactions and the net amount and quantity of all transactions 3 To view the credit card details click on the Credit link To view the debit care details click on the Debit link To view the EBT details click on the EBT link and a list will appear similar to the exa
67. t merchant 567 56th St Delete User Seattle WA 12345 Make User Inactive LISA Security Level 4 System Level 1 User Type Merchant Email test myCompany com To send the user an email after your default mail application appears ResetPassword To reset the user password The payment server will automatically generate a new user password Email Password To send the user his her password in the context of a pre defined email template See example figure below Log in as this User To log in as this user Delete User To delete the user Notice you cannot delete a primary user A primary user is created when an account is first created Make User Active To make the user inactive or active Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 9 of 67 From Mon Default Software lt supportifemysoft com gt To testic tpisoft corn cc testic tpisoft corm Bcc testic tpisoft com Subject Your account information Dear test Welcome and thank you for choosing our payment solution Please note that you will need your user name and password to log in the next time you visit us Remember passwords are case sensitive You must enter your password exactly the same way including capitalization each time you log in Please use this link to start using our payment solutions httpe 127 0 0 1 Payment Server account information PartnerID 100 Merchant Number 1 User
68. that the previously authorized transaction can be settled and the merchant can receive funds 1 Click on the Virtual Terminals folder 2 Click on the Credit link 3 Click on the Force Auth tab shown below Card Number Expiration NERD Tax Amount Total Amount Card Holder Postal Zip Code A ce Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 16 of 67 4 Enter the customer s credit card information into the form 5 Click Process the Clear button lets you clear the form without processing the transaction and a receipt similar to the one below will open Print Recelpt Map Address Date 5 50 2006 Time 3 19 PM POT Trans Type Auth Register Subtotal 2 00 Account o Exp Date 0509 Issuer VISA Mame Global Payments Inc Invoic ed POR Sale Tax Amt Tip Amt Total Amt 2 00 Street 4 Corporate Sq City Atlanta Tip 30329 Entry Method Manual Result APPROVED Authtode 123456 Message APPROVAL PNRet 54245 Commerciallard False CY Result AvSResponse Mo Match on Address Street or ZIP 6 Notice the two options in the figures above Print Receipt and Map Address 7 Click on Print Receipt to print the transaction receipt 8 Click on Map Address to locate the address on a map Debit Card Virtual Terminals allow you to process Sale and Return void transactions on debit card To process debit card transactions you need to first connect both PIN Personal Identification Number pad and ca
69. ther transactions made under Recurring Billing will not appear including charging on either a payment item when it s newly created or a payment item inside the Payment Info section You can find those transactions through Find Transactions instead 1 Click on the Recurring Billing folder 2 Click on the Billing Report link and a screen will appear similar to the example shown below Show Filters The filters below are optional By default this report will show all billings that have occurred during the current month Billed Amount ls Greater Than 50 00 Date Range Month to Day From 5 1 2004 To 5 4 2004 Pay Method a O credit Card ACH Find Billings Clear Filters Note The Show Filters section help you narrow down the transaction report for a specific recurring billing customer amount date range or payment method 3 To search for a specific contract input the Contract ID into the Contract ID field a And Or click on the drop down arrow to choose an amount option for the Billed Amount field and enter an amount in the Billed Amount field b And Or choose a date range by clicking on the drop down arrow and Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 56 of 67 selecta pre defined date range Also you may manually enter the start date and end date for a date range c You can also narrow down your search by the contract s payment method click on one of the payment method ra
70. unt in the Total Amount field e You may also narrow your search by the contract s payment method click on one of the payment method radio buttons Q O Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 55 of 67 f Tosearch according to the contract s status choose one option from the four status radio buttons 4 Click on the Find Contract s button the Clear Filters button lets you clear all the field contents you have entered as search criteria and a screen will appear similar to the example shown below MA Show Filters SSA A Billings Found 2 Displaying Results 1 through 2 Contract ID Y Customer Payment Type Next Bill Date ey z pl Credit Card 53 2004 1 00 payment history GA 1 ACH 6 3 2004 5 00 payment history 5 To refine your search check the Show Filters box to expand the filter section Then enter your search criteria a To view the contract s owner click on the Customer ID link This will take you to the recurring billing customer profile screen b To view the payment history on this contract click on the Payment History link 6 To view the detail of a contract click on that contract s ID link This will take you to the Contract Info form Billing Report The Billing Report link enables you to view all the approved transactions inline with their corresponding contracts In the report transactions processed automatically through recurring billing will be listed O
71. up Select the type of card reader from the Card Reader Type drop down list Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 61 of 67 Card Reader Setup Reader Card Reader Type Pinpad COM Port Setup Com Port 1 Check Baud Rate Reader Flow Control The following table shows each setup parameter and its valid values It applies to all three types of input device Input Device Setup Parameter Value 110 300 600 1200 2400 4800 14400 19200 28800 38400 56000 Baud Rate 57600 115200 128000 256000 2 Editing the settings accordingly and click on the Save button to save your settings Setting up a PIN Pad The payment server s virtual terminal currently works with VeriFone 1000 PIN pad 1 Click on the Pinpad link in the Initial Device Setup screen and a screen will appear similar to the example shown below Copyright 2011 T Gate LLC Pathwaylink Merchant User Manual 62 of 67 Card Pinpad Setup Reader Pinpad Type None E O Master Session Key Management DUKPT Check Reader Save 2 Select a Pinpad Type from the drop down list 3 Choose either Master Session or DUKPT from the Key Management option 4 Editing the settings accordingly and click on the Save button to save your settings Refer to Input Device Setup Parameter Card Pinpad Setup Reader Pinpad Type Verifone 1000 lv j O Master Session Pi npad Key Management 2 DUKPT COM Port Setup Com
72. ylink Merchant User Manual 29 of 67 Batch Upload Batch Upload Functionality PC Charge and Text Formats There is a feature to allow a merchantto do a manual batch upload through the web interface This may be desired if the merchant s POS application is not easily able to integrate directly with the Payment Server In such a case the application can output transactions to a flat file which can be uploaded to the Payment Server To access Batch Upload within the Payment Server go to Tools Batch Upload When you click on this option the following page will open Batch File Upload Logged In As paymentech 1234Test Once a batch file has been uploaded please note that changes in reports will not be reflected immediately because the server processes batch files every hour on the hour TPlSoftware Payment Server 2 0 Batch File Upload File Format Tab Delimited w aio Virtual Terminals a Recurring Billing A Current Batch a End of Day a Closed Batches a Find Transactions ei Manage Users a Tools H A Preferences E mail AE A Logout Your Company Street Address Suite Y City State amp Postal Code Phone Powered by SmartPayments Note that the File Format option defaults to Tab Delimited but also has an option for PC Charge dat File Often a merchant s application will be outputting a simple Tab Delimited text file see below for details but a merchant using PC Charge will need to importa file

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