Student User Manual
Contents
1. If this is the first time you have accessed the eBook the MindTap Service Agreement displays Click Accept to continue or click Decline Result The eBook displays Dropbox Dropbox is a file box where you submit files for instructor review You can store up to 350 MB in Dropbox NOTE Do not submit project assignment files through Dropbox Submit project files by uploading the finished file through the Activity List or Activity Calendar view Adding a File in Dropbox To submit a file in Dropbox use the following procedure sep anion onthe rp down menar sesh seian rte Dropboryou want view 2 foteksuomenewrievounessae OOOO 3 iaoee ooOOOOO Click Save Result The assignment displays in the Dropbox The file type name size and time submitted display You can also view notes from your instructors by clicking the view icon The note also displays in the Note column Deleting a File in Dropbox To delete a file in Dropbox use the following procedure Click the Trash Can icon next to the name of the file you want to delete Result A warning prompt displays Click OK NOTE You cannot retrieve a deleted file Deleting a Note in Dropbox To delete a note in Dropbox use the following procedure Click the Trash Can icon next to the note you want to delete Result A warning prompt displays Click OK NOTE You cannot retrieve a deleted note Logging Out Once you are done2. Action Result Activity Calendar Display The Activity Calendar displays Exams Training Projects and SAM Paths Badges display next to the activity type A gray badge indicates the assignment becomes available that day A red badge means the assignment is due that day The number in the badge refers to the number of activities of that type Hover over a badge to display the assignments and Due Dates Click the hyperlink to begin the assignment Action Filter Activity Types Result Activity types that display in orange display in the Activity Calendar view Select an activity type to hide it from the calendar view Activities that display in blue do not display in the Activity Calendar View NOTE Activity filters settings apply to the Activity Calendar Activity List and Reports pages Sections filter Select a section from the dropdown menu All sections display by default Enter text for partial search functionality Days Click a day to display the Daily Assignments dialog box The dialog box displays additional assignment details including the due date and time number of attempts allowed and how many times you attempted the assignment Unavailable assignments The assignment name displays dimmed in the dialog box if the assignment is not available or past due Begin an assignment Select an assignment from the Daily Assignments dialog box to begin Result The Assignment Start
3. The Content Player starts See Using the Content Player for further information Follow the instructions Click Exit in the Control Panel to close the Content Player when you are done A message displays if there are any incomplete tasks Click Yes if you want to exit or click No to continue working on the training IMPORTANT Your training does not submit if you close the content player by closing the browser window SAM Path SAM Paths are assignments consisting of sequential combinations of exams and training Supported path combinations include the following E Exam gt Training gt Exam Use this path to test students on a topic provide remedial training for any errors and re test students for proficiency Training gt Exam Use this path to train students on a topic and test their proficiency Exam gt Training Use this path to test students on a topic and provide remedial training for errors NOTE You need to complete SAM Path Assignments in the order they are listed Select a SAM Path from the Activity Calendar or Activity List NOTE You can also begin SAM Path assignments from the Always Available filters If your instructor specified a password for the assignment SAM prompts you for it Enter the password and click OK Result The assignment details display in a new window listing the following information about the assignment m The name of the assignment m Instructions m Incorrect actions allowed per task
4. completely SAM URLs only To disable pop up blocking completely To disable pop up blocking for SAM confirm that the Turn on Pop up URLs only Blocker check box is not selected m Confirm that the Turn on Pop up Blocker check box is selected NOTES m Under Pop up Blocker click Settings You can also turn off pop up blocking Result The Pop up Blocker Settings entirely on the menu bar following dialog box opens these steps m In the Address of website to allow m On the Tools menu click Pop Up field enter http sam cengage com Blocker m Click Add m On the Pop Up Blocker menu click m Click Close to return to the Internet Turn Off Pop Up Blocker Options dialog box m Click OK to save your changes Firefox for Windows Use this procedure to turn off pop up blocking entirely or for the SAM URLs only Poa Start Firefox Start Firefox On the Tools menu click Options Result The Options dialog box opens 3 Click the Content tab the Content tab You can turn off Pop up CO completely or for SAM URLs only To turn off Pop up blocking To turn off pop up blocking for completely SAM URLs only Confirm that the Block pop up m f not selected click Exceptions to windows check box is not selected the right of the check box m In the Address of website field enter the URL http sam cengage com m Click Exceptions to the right of the check box Result The Allow Sites Pop ups dialog box di
5. m Ends one training mode and takes you to the next NOTE If clicked while in practice mode it takes you to the next task Display when you are using the training s Observe and Practice modes Enable you to reset rewind pause and fast forward through the demonstration of each task Enable you to mute and unmute the audio presentation For Computer Concepts enables you to use Closed Caption occu nna Gceasek ati nai m Display when you are taking an exam m Indicate the time remaining for a timed exam m Indicate the number of attempts you have to answer the question or complete the task Closes the Content Player m If there are any unanswered questions or incomplete tasks the following warning displays There are unfinished tasks Are you sure you want to exit m Click Yes to exit or No to return to the session If you exit you also see a summary of the session You can click Print to print the summary or click Close to end the session and return to the Preview Exam or Preview Training window Click Close to close the Preview window and return to the Exam Training or SAM Assignments page depending on where you clicked Preview IMPORTANT Do not use the X of the Windows control to exit the Content Player If you click the X of the Windows control you will lose your work Recovering and Resuming from a Crash or Lost Connection If your computer crashes or you lose your connection to SAM d
6. a virus scan If any of these checks fail a message displays Fix the specified error and upload the completed project file Submitting a Project Use this procedure to submit a project assignment in SAM Select a project from the Activity Calendar or Activity List The project details display Click Start to display the project instructions Click Choose Files to upload the project Click Submit Result SAM grades the project automatically NOTE SAM checks the uploaded project file to verify the filename file type size and run a virus scan If any of these checks fail a message displays Fix the specified error and upload the completed project file Dealing with Project Errors When you submit a project for grading SAM performs a number of checks E The embedded key in the uploaded file matches the key assigned to your start file The uploaded file name matches the name expected by SAM The file type matches that of the project s start file In other words if a Word 2010 2013 document Example docx extension is expected then you need to upload a Word 2010 2013 document You did not use Office 2010 2013 to complete the project E The file contains no viruses m The file does not exceed SAM maximum file size Office 2010 1741 KB Office 2013 5 MB If the completed project file fails any of these tests during upload it will not be accepted by SAM and you will see an appropriate alert To resolve these probl
7. and question m Whether the exam can be retaken m The number of times an exam can be retaken m The number of retakes you have remaining Click Start Result The Content Player launches and the exam begins See Using the Content Player for further information NOTE You need to complete the activities in the order in which the instructor assigned them oa Follow the instructions Click Exit in the Control Panel to close the Content Player A message displays if there are any incomplete questions Click Yes if you want to exit or click No to continue working on the exam SAM does not grade incomplete questions IMPORTANT The exam or training assignment does not submit if you close the content player by closing the browser window Using the Content Player As an instructor you can use the SAM Content Player to preview exams trainings and training assignments There are three areas in the SAM Content Player E Title Bar E Questions Area E Control Panel Title Bar Assignment Information The title bar of the Content Player s window lists general information about the assignment including E Your name E The name of the assignment Question Area Assignment Questions and Tasks The question displays either the question you need to answer or the simulated task you need to complete Follow the displayed instructions When you begin a training a window describing the training task displays Click Continue
8. browser If you use an Apple Mac computer to access SAM you may find the following tips helpful When instructions direct you to press the Windows Ctrl key do the following depending on your keyboard E Using a Mac with an Apple keyboard press the Command key instead m Using a Mac with a generic USB keyboard press the Ctrl key You may need to press the Alt key for the same function When instructions direct you to click the right button of a Windows mouse do the following Using a single button mouse or track pad press the Ctrl key and click at the same time Using a more recent MacBook that supports gestures touch the track pad with two fingers You need to enable this in your System Preferences Using a generic USB two button mouse or track pad click the right button To Backspace hold the Function fn key on the keyboard while pressing the Delete key Account You can change your account settings in the top right corner of SAM My Account Use the following procedure to update your SAM account Click the My Account link on the upper right side of the page Result Your account information displays Review the information Click Edit to make changes Edit the information as necessary You cannot change dimmed field values Name fields cannot contain any of the following characters gt lt amp If you want to change your password click Change Password The Change Password window opens En
9. the Block Pop Up Windows option NOTE Safari does not support disabling pop up blocking for individual URLs Turn off pop up blocking so that you can use SAM Alternatively you can turn off pop up blocking from the menu bar using the following procedure Step Action Ea Click the Safari menu 2 Deselect the Block Pop Up Windows option Third Party Pop Up Blockers Third party Internet Explorer Firefox and Chrome toolbars offered by companies like Yahoo Google and Ask com may include pop up blockers Deactivate this feature either completely or for the URL http sam cengage com only Refer to the toolbar s documentation for instructions on how to disable this feature Disabling Ad Blockers Third party add ons and extensions for Internet Explorer Firefox and Safari may block the display of ads This may cause issues if one of the SAM URLs is present on the block list To prevent this disable the ad blocker for the URL http sam cengage com Refer to the ad blocker s documentation for more information Setting Up Your Computer You need the following computer settings to run SAM Necessary Software You need the following software on your computer to use SAM E Adobe Flash Player Required to use the simulations in exams and training Links to this component are on the right side of the Home page under Software Click the link or go to http get adobe com flashplayer and follow the installation prompts
10. to proceed with the training Control Panel Content Player Controls The control panel at the bottom of the page displays the Content Player controls These include Show Task List O These controls enable you to do the following m Open and close the menu of questions Show Task List Q m Select specific questions to answer m Select tasks to perform For training assignments different SAM versions and training types have different controls m Intro Provides a basic summary of the task m Observe mode Provides audio and visual instructions for the task m Practice mode Helps you perform the task by providing audio and visual prompts m Apply mode Enables you to perform the task without assistance m CC Enables you to use Closed Caption The following are controls for various course subjects Course Subject Po Ay Practice Apply Practice KA Po li Practice Apply Microsoft Office2010 Q observe TEP serve iy Practice Apply Practice TEP serve iy Practice Apply Microsoft Office 2013 PQ observe Apply Observe PQ observe Apply Apply Computer Concepts training about Windows or the computer Control Panel Content Player Controls Continued Task WD18 m Displays when you are taking an exam m Displays the ID of the current task or question Enables you to go to the previous or next 25 question in the task list m Displays when you are using training
11. Microsoft Office 2010 or 2013 Professional for Windows specifically Access Excel PowerPoint and Word Required to complete projects Go to http office microsoft com en us products FX100487411033 aspx pid CL100571081033 amp ofcresset 1 if you need to purchase and download Microsoft Office for Windows NOTE You cannot use Microsoft Office 2007 for Windows or 2008 for Mac E Adobe Reader Required to read SAM user manuals Go to http get adobe com reader if you need to download Adobe Reader IMPORTANT If you are using a computer in a computer lab always ask the lab administrator before installing any software Monitor Resolution The preferred screen resolution is 1280 x 800 or higher however you can run SAM with a resolution of 1024 x 768 This setting enables SAM simulations to display fully on a 17 inch or larger monitor Scroll right or left to see the full display using a smaller screen resolution Use the following procedures to check or update the current resolution Windows Vista Use this table to change your screen resolution for Windows Vista Drag the slider toward High until the desired setting displays if the current resolution is less than 1280 x 800 Record the current setting so you can restore it Click OK to save your changes Result The Display Properties dialog box closes Windows 7 and 8 Use this table to change your screen resolution for Windows 7 and 8 step Action S es Right click any
12. ard easier to use Confirm that Prevent windows from being automatically arranged when moved to the edge of the screen is deselected P58 fcickOK PickOK Start the applications to display on the left and right sides of the screen 7 Click and drag the Windows title bar to the left until the arrow icon reaches the left edge of the screen The window fills the left side of the screen Start the application to display on the right side of the screen Click the Windows title bar and drag to the right until the arrow icon reaches the right edge of the screen The window fills the right side of the screen Mac Use this procedure to use a split screen on a Mac a Start the application to display on the left ka Click and drag the lower right corner of the window so it fills the left side of the screen 3 Start Start the application to display on the right Start the application to display on the right to display on the right iF Click and drag the lower right corner of the window so it fills the right side of the screen Drag the window to position it NOTE If you use OS X version 10 6 or greater you can purchase an app called Split Screen from the App Store to split the screen display If you use a computer in the lab always ask the lab administrator before you install an application Tips for Mac Users If you use a Mac you can use the same procedures for enabling JavaScript cookies and pop ups on your
13. are enrolled Click Join a Section Result A list of available sections displays NOTES m Select an instructor from the Instructor drop down menu to see the sections offered Enter text for partial search functionality m Click a column head to sort by it Click the Join Section icon Result A confirmation message displays Click the Close icon Result You return to the Join a Section page The course does not display in the join a section filter Taking Assignments You can launch assignments in SAM through the Activity Calendar or Activity List You can take exams training and projects in SAM Some assignments are password protected Instructors provide the password Enter the password at the prompt Adding a Product Depending on how your institution licensed SAM you may need to enter Key Codes to access specific features like readings exams training and projects If this is the case your assignments display as inactive until you add the necessary product using the following procedure Step Action S Oa Navigate to the Activity List view Click Add Product Result The Add Product window displays Enter the product s 18 digit Key Code If you need to purchase a Key Code go to http www cengagebrain com If you do not have the correct Key Code for the assignment a message displays asking for a Key Code Click OK Result A message displays confirming the activation of the p
14. e JavaScript on Safari On the Safari menu select Preferences Result The Preferences dialog box opens Lad Click the Security tab EJ Confirm that the Enable JavaScript check box is selected a Close the dialog box to save your changes Setting Up Pop Ups IE Only SAM requires that pop ups in Internet Explorer always display in a new window instead of a new tab Use the following procedure to set up this display requirement On the Tools menu click Internet Options Result The Internet Options dialog box displays On the General tab under the Tabs Category click Settings Result The Tabbed Browsing Settings dialog box opens Under When a pop up is encountered select Always open pop ups in a new window Click OK to save your changes and close the Tabbed Browsing Settings dialog box 5 Click OK to close the Internet Options dialog box Disabling Pop Up Blockers To use SAM disable pop up blocking software on the browser for the URL http sam cengage com Use the procedure appropriate to your browser to disable pop up blocking Internet Explorer Use this procedure to turn off pop up blocking entirely or for the SAM URLs only a Start Internet Explorer On the Tools menu click Internet Options Result The Internet Options dialog box opens La Click the Privacy tab You can turn off pop up blocking completely or for SAM URLs only To turn off Pop up blocking To turn off pop up blocking for
15. eement 23 Contact Information Except as otherwise stated on MindTap MindTap is offered by Cengage Learning Inc a Delaware corporation located at 200 First Stamford Place Stamford CT 06902 If you notice that any user is violating this agreement please contact Cengage at the notice address stated in section 20 2012 Cengage Learning Inc All rights reserved Decline Activities You can view and take assignments from either the Activity Calendar or Activity List view The Activity Calendar displays assignment available and due dates on a calendar The Activity List displays assignment details in a list format Activity Calendar The Activity Calendar displays when you log into SAM The Activity Calendar displays activities that become available and when they are due in a calendar format Activity Calendar NOTE The first time you log into SAM no sections display Register for a section in the Sections tab Activity Filters So E ec te za Assignment Due a Assignment Available xa o June 2014 o Tue Wed Thu 5 Fri 7 CB Project E A emng PESI I R SAM Path Ro SAM Path E Project OB Training E sam Path OB Training 8 10 12 13 14 xme exam E ef O A Exam CB Project current Assignment Assignment i Available Day Due 15 16 17 19 20 21 CED exam PESI R SAM Path Ro SAM Path lE rroject Training g Training Assignment A e Types 22 23 24 26 27 28 Exam ha
16. ems refer to the following sections Wrong Key You are not using the SAM account that downloaded the original start file Log back in to SAM using the correct start file and account Wrong Name Rename the file to the name SAM expects Refer to the Project information on the Activity Calendar or Activity List page for the correct file name Wrong Format You changed the format of the project start file using the Save As function For example you might have saved a Word 2010 2013 document docx as a Word 97 2003 file doc Use the Save As function to save the document using the format that SAM is expecting If you changed the document to something other than its native format e g you changed a Word document to an HTML document and you do not have the original start file download a new start file from the Project information through the Activity List or Activity Calendar and start over Wrong Application You used an application other than Office 2010 2013 to work on a project file SAM rejects project files created by applications such as Office 2008 for Macintosh WordPad for Windows Any version of the full Office 2007 suite This requires SAM 2007 Any third party application that supports Office 2010 2013 file formats Virus Detected Run an anti virus utility to disinfect your computer and any other computer on which the file might be stored Popular products include Norton AntiVirus and McAfee VirusScan The anti
17. er Firefox for Windows Chrome for Window Safari Project Assignments Starting a Project Submitting a Project Dealing with Project Errors Wrong Key Wrong Name Wrong Format Wrong Application 19 22 22 23 24 25 26 26 26 27 27 27 27 28 28 28 29 30 32 32 32 32 33 34 34 34 35 35 36 36 36 36 37 37 37 37 Virus Detected Maximum File Size Exceeded Completing a Reading Assignment Dropbox Adding a File in Dropbox Deleting a File in Dropbox Deleting a Note in Dropbox Logging Out 37 38 38 39 39 39 39 40 Introduction SAM Skills Assessment Manager is a web based application that measures student proficiency in Microsoft Office software and technology related topics SAM teaches Microsoft Word Excel PowerPoint Access Outlook and Internet Explorer in addition to foundational computer concepts SAM uses skill based assessments interactive training real world projects and just in time remediation to help students master essential computing skills SAM offers exams training projects and path based assessment and readings The student manual introduces the basic functions of SAM NOTE Some screen shots may vary slightly because you are accessing Cengage course materials via your campus Learning Management System System Requirements Your workstation must meet the following minimum system requirements to use SAM Requirements Computer D
18. etails m Processor Intel Pentium 4 or higher processor required Intel Centrino or an equivalent multi core processor recommended m Memory 512 MB RAM required 1 GB RAM recommended m Operating Systems Windows Vista SP1 32 or 64 bit Windows 7 32 or 64 bit or Windows 8 32 or 64 bit Mac OS X 10 6 Snow Leopard or higher Audio and Video Graphics SVGA Resolution Minimum recommended 1280 x 800 Color 32 bit Video Memory 64 MB minimum 128 MB recommended m Video Card Modern DirectX compatible Network Internet Connection 56K modem minimum broadband connection cable DSL T1 or ISDN recommended persistent connection required Software and Disk Storage m Web Browsers 4 MB m Adobe Flash Player 11 recommended versions 10 2 or higher have been tested and are supported versions prior to 10 1 are not supported 2 MB Adobe Reader 8 minimum 9 recommended 22 4 MB SAM Projects For SAM 2010 Projects Microsoft Office 2010 Professional for Windows For SAM 2013 Projects Microsoft Office 2013 Professional for Windows Professional Plus RT and Office 365 Home Premium University NOTE Refer to your Microsoft documentation for current disk storage requirements For up to date system requirements for Microsoft products refer to the following pages on the Microsoft website For the Windows Vista operating system http support microsoft com kb 919183 For the Wind
19. he three payment options you are taken directly into your course materials Scroll down to accept the Service Agreement Please be aware that Cengage Learning resources will open in a new tab or window so you will need to allow popups This agreement is between you and Cengage Learning Inc Cengage and describes the terms that apply to the provision and use of MindTap You and Cengage collectively the parties agree as follows 1 Agreement Structure 1 Cengage is willing to provide MindTap and the MindTap Offerings to you only on the condition that you first accept this agreement YOU ACCEPT THIS AGREEMENT BY 1 SIGNING AN OFFLINE ORDER 2 CLICKING THE I ACCEPT BUTTON OR FUNCTIONAL EQUIVALENT WHERE THIS OPTION IS MADE AVAILABLE TO YOU AS PART OF AN ONLINE ORDER 3 OPENING A PACKAGE THAT STATES THE OPENING OF THAT PACKAGE WILL INDICATE YOUR ACCEPTANCE OF THIS AGREEMENT OR 4 ACTUALLY ACCESSING OR USING MINDTAP IN WHICH CASE YOUR USE OF MINDTAP CONSTITUTES ACCEPTANCE OF THIS AGREEMENT FROM THAT POINT ONWARDS IF YOU ARE ACCEPTING THIS AGREEMENT ON BEHALF OF AN INSTITUTION COMPANY OR OTHER LEGAL ENTITY YOU REPRESENT THAT YOU ARE DULY AUTHORIZED TO BIND THAT ENTITY TO THIS AGREEMENT IF YOU DO NOT HAVE A A H H a H AGBR MENN M HORITY OR A a FRM Q days except as otherwise specified The headings of this agreement are for reference only and do not affect the meaning or interpretation of this agr
20. ialog box displays 2 Click the Click the Security tab tab 3 Click the Trusted Sites icon EE Custom level Result The Security Settings Internet Zone dialog box opens ese Scroll to the Scripting section leer Under Active Scripting confirm that the Enable radio button is selected Click OK to close the Security Settings Internet Zone dialog box E Click OK to close the Internet Options dialog box Firefox for Windows Follow this table to enable JavaScript on Firefox On the Tools menu select Options Result The Options dialog box opens eae Click the Content tab E Confirm that the Enable JavaScript check box is selected Click Advanced to the right of the Enable JavaScript check box Result The Advanced JavaScript Settings dialog box opens ime Confirm that the Hide the status bar check box is selected 6 Click OK in the Advanced JavaScript Settings dialog box to close it Click OK in the Options dialog box to save your changes Chrome for Windows Follow this table to enable JavaScript on Google Chrome Select Settings on the Customize and Control Google Chrome menu in the upper right corner of the browser window Result The Settings dialog box opens 2 eree tne snow avancet setine tne e owce a ontem trat the Atow AN Sesto Rum nvaScpt eck boc eseese 5 onthe content sesinss dalog bor lek Done to ave vour arses Safari for Mac Follow this table to enabl
21. ledgebase page displays From here you can do the following m Browse articles downloads and tutorials in the left column m Search the knowledgebase by entering one or more keywords in the Search field and clicking Search m Enter a new problem by clicking No please create a new case on the upper right side of the page Follow the online directions to complete your case Logging into a SAM Course Logging into a SAM Course This section details how to log in to your SAM course for the first time First Time Login The first time you log in to your SAM course follow these steps al Log in Log in to your campus learning management system Find the course After accessing your course you will see links provided by your instructor and Cengage Learning You need your access code or have the ability to purchase access the first time you click on one of the Cengage Learning links Select a Payment Option If Payment Option A Already purchased an access code Then Enter access code NOT the ISBN 2 CENGAGE a Learning Enter your Access Code to activate this product Payment Options B Purchase online Select secure checkout My Cart Your Cart Contains Payment Option C Pay later Or buy later and start your trial access available for a limited time after class start date Mow wowid you like to pay _____ VI pay later After completing one of t
22. o CENGAGE a SEA SAM Assessment Training and Projects Contents Introduction System Requirements Configuring Your Browser Supported Browsers Enabling JavaScript Internet Explorer Firefox for Windows Chrome for Windows Safari for Mac Setting Up Pop Ups IE Only Disabling Pop Up Blockers Internet Explorer Firefox for Windows Chrome for Windows Safari for Macintosh Third Party Pop Up Blockers Disabling Ad Blockers Setting Up Your Computer Necessary Software Monitor Resolution Windows Vista Windows 7 and 8 Mac OS X Viewing Applications on a Split Screen Windows Tips for Mac Users Account My Account Notifications Help Logging into a SAM Course Logging into a SAM Course OO O 0 10 11 11 12 12 13 13 13 13 14 14 14 15 16 17 17 17 17 19 19 First Time Login Activities Activity Calendar Activity List Reports Gradebook Sections My Sections Join a Section Taking Assignments Adding a Product Searching for and Selecting an Assignment Activity Calendar View Always Available Assignments from Activity Calendar View Activity List View Exam Assignments Training Assignments SAM Path Using the Content Player Title Bar Assignment Information Question Area Assignment Questions and Tasks Control Panel Content Player Controls Control Panel Content Player Controls Continued Recovering and Resuming from a Crash or Lost Connection Internet Explor
23. or Project dialog displays Always Available Always Available Assignments display in the top left corner with the number of assignments that are always available m Click the dropdown menu m Select the activity type you want to view by selecting the check box All activity types are enabled by default m Click the assignment name to launch the assignment Switch month Select the arrow next to the month to navigate the calendar Activity List Click the Activity List view to see a list of all activities The Activity List displays assignments from all sections by default From this menu you can select assignments to begin The Activity List displays the name type availability due date section and status Assignments that you completed and have no more attempts available do not display in the Activity List Action Sections filter Result Select a section from the dropdown menu All sections display by default Enter text for partial search functionality Sort The Activity List initially displays by assignment name Click a heading row to sort by it Filter Activity Types Select a type of activity to remove it from the list view Activity types with orange backgrounds display in the Activity List view The Always Available filter is off by default Action Result NOTES m f you use the Always Available filter you need to turn ona filter for one or more assignmen
24. ows 7 operating system http windows microsoft com en us windows7 products system requirements E For the Windows 8 operating system http windows microsoft com en us windows 8 system requirements Configuring Your Browser You need to enable the following settings on your browser Supported Browsers You can access SAM using the following browsers Operating Systems Supported Browsers Windows Vista SP1 Windows 7 and 8 Internet Explorer 9 through 11 for 32 bit version of Windows or 64 bit versions running in 32 bit emulation mode Firefox latest version and latest 1 Chrome latest version and latest 1 NOTES m SAM 2010 Assessment and Training content is not tested on Chrome Compatibility Mode is not supported for Internet Explorer Mac OS X 10 6 10 7 and 10 8 Snow Leopard Safari 5 0 or 6 0 for Mac OS 10 8 only Firefox latest version and latest 1 Confirm these settings in your browser E JavaScript is enabled E Pop up blocking is disabled either entirely or just for the SAM URL http sam cengage com m Ad blocking software is disabled for the URL http sam cengage com Enabling JavaScript To use SAM verify that JavaScript is enabled on your browser To confirm its status use the procedure appropriate to your browser Internet Explorer Use this table to enable JavaScript on Internet Explorer step action o Select Internet Options from the Tools menu acre The Internet a d
25. roduct Click OK Result The Activity List view displays and the applicable assignments display as active Searching for and Selecting an Assignment Before you can work on an assignment search for and select it Students can search for assignments through either the Activity Calendar or the Activity List Activity Calendar View Use this procedure to begin an assignment using the Activity Calendar Step Action O Oa Navigate to the Activity Calendar view Narrow the list of assignments by selecting a Section from the drop down menu or an Assignment Type from the filter bar NOTE Assignments that display with a gray badge become available that day Assignments with a red badge are due that day The assignments display only on their available or due date You can take the assignment between the availability and due date To take the assignment click the day it is available or due E Select a day to view assignment details for a day Click the assignment name Result The Assignment Start or Project dialog box displays O5 Click Start to begin an assignment Always Available Assignments from Activity Calendar View Use this procedure to begin always available assignments Za Navigate to the Activity Calendar view Narrow the list of assignments by selecting a Section from the drop down menu or an Assignment Type from the filter bar Click Always Available Assignments drop down menu Result A list of as
26. ry on Chrome step Action Cis a Start Chrome EA On the Tools menu select Clear browsing data Select the following m Browsing history Download history Delete cookies m Cookies and other site and plug in data m Cached Images and other files pa Make sure the other check boxes are not selected 5 Click Clear browsing data Safari Use this procedure to clear your browsing history on Safari Sap aan a ens On the Safari menu select Reset Safari Result The Reset Safari dialog box opens EEN Select the Clear History and Empty Cache check boxes a Make sure the other check boxes are not selected as Click Reset Project Assignments Projects are a type of assignment in SAM When working on a project download instructions and a start file to your computer Use the start file to complete your work with the appropriate Microsoft application Upload the completed file back to SAM for grading Starting a Project Use this procedure to take a project assignment in SAM Select a project from the Activity Calendar or Activity List Result The project details display Click Start to display the project instructions Click Download Instructions Click the download links for the start file When you have finished the project save it and upload it Click Submit Result SAM grades the project automatically NOTE SAM checks the uploaded project file to verify the filename filetype size and run
27. section to display to students the following message displays There is no gradebook data available at this time Sections You can view the sections in which you enroll or you can enroll in new sections You are either enrolled automatically or wait listed depending on how the instructor set up the course My Sections View the sections in which you are enrolled using the following procedure Action Result On the Navigation bar click The My Sections page displays and you see a list of sections in Sections which you are enrolled or wait listed Sort The My Sections initially display by section name Click a heading row to sort by it Filter by instructors with Only courses with the selected instructor display Enter text dropdown menu for partial search functionality Instructor If a course has multiple instructors a carat displays Click the carat to view all instructors Section Details Click the section s Name to view the section name course name term instructor and required textbook Join a Section Use the following procedure to join a section You can join sections only if the instructor enables auto enrollment SAM places you on the waiting list if instructors do not enable auto enrollment The instructor decides whether to enroll you Step 1 Action On the Navigation bar click Sections Result The My Sections page displays You can view a list of sections in which you
28. signments displays pa Select a check box to enable or disable assignment types O5 Click the activity name The Assignment Start or Project Start dialog box displays 6 Click Start to begin an assignment Activity List View Use this procedure to begin an assignment using the Activity Calendar Oa Navigate to the Activity List view a2 Sort the list by clicking on a column heading Narrow the list of assignments by selecting a Section from the drop down menu or an Assignment Type from the filter bar display in blue Click the activity name The Assignment Start or Project Start dialog box displays Click Start to begin an assignment You can work on assignments if they are listed with an availability of Always or Now Enable the Always Available filter to view assignments with no due date They Exam Assignments Use the following procedure to take an exam NOTE Before you start an exam close all applications except your browser Then close any additional browser windows or tabs unless otherwise indicated by your instructor This helps ensure that the SAM Content Player performance is not affected This is especially important if you take a timed exam Step Action O za Select an exam from the Activity Calendar or Activity List If your instructor specified a password for the assignment SAM prompts you for it Enter the password and click OK Result The assignment details display in a new window listing
29. splays m Click Allow ee On the Allow Sites Pop ups dialog box click Close 6 In the Options dialog box click OK to save your changes Chrome for Windows Use this procedure to turn off pop up blocking entirely or for the SAM URLs only a Start Chrome On the Customize and Control Google Chrome menu in the upper right corner of the browser window click Settings Result The Settings dialog box opens 3 Click the Show Advanced Setting link pa Click Content Settings You can turn off Pop up blocking completely or for SAM URLs only To turn off Pop up blocking To turn off pop up blocking for completely SAM URLs only Confirm that the Allow All Sites to m Click Manage Exceptions Show Pop ups check box is selected m In the hostname pattern field enter the URL http sam cengage com m In the Pop up exceptions dialog box click Done In the Content Settings dialog box click Done to save your changes Safari for Macintosh Safari does not support disabling pop up blocking for individual URLs Turn off pop up blocking so that you can use SAM On the Safari menu click Preferences Result The Preferences dialog box opens Deselect the Block pop up windows check box Close the Preferences dialog box to save your changes Lae Click the Security tab You can turn off pop up blocking on the menu bar using the following procedure La Click the Safari menu za Deselect
30. t name Click a heading row to sort by it Submitted The Submitted column displays the date and time when you submitted the activity Action Result View all Reports Click View all Reports to view every report from a section Different activity types have different reports A message displays if the report is not available for students to download The following are the reports you can download for each activity type E Exams Study Guide The Study guide lists tasks and provides links to training Results E Training Training Progress E Projects Download submitted project file Study Guide The Study guide lists tasks and provides links to training E SAM Paths Study Guide The Study guide lists tasks and provides links to training Gradebook Gradebook enables you to view your assignment scores for each section in which you enrolled This includes scores for the SAM Exams Projects and Training Assignments Step Action O O Oa Select the Gradebook view 2 Select a section from the drop down menu Entering text begins a search Click OK m f your instructor has set up the Gradebook for the section to display to students you can view the score information for each assignment You may have to wait for a specified date Assignments are grouped by their Type You can expand and collapse them by clicking and m f your instructor has not set up the Gradebook for the
31. t types for assignments to display m The Always Available filter is on by default Assignments with no due date do not display in the Activity List view while the filter is off m Activity filters apply to the Activity Calendar and Reports Due Date The Due Date column displays both the date and time an assignment is due Available Lists the assignments availability Status Status describes your progress on an assignment Type The type describes whether the assignment is an exam training or project Sections The Section column lists the course associated with the assignment Beginning an assignment Click an assignment to begin Result The Assignment Start or Project dialog box displays NOTE Some assignments require an 18 digit keycode Enter the correct keycode when prompted See Adding a Product for more information Reports You can view Exam Results and Training Progress from the Reports view You can also view Study Guides for exams and SAM Path assignments Action Result Sections filter Select a section from the drop down menu All sections display by default Enter text for partial search functionality Filter Activity Types Select a type of activity to remove it from the list view Activity types with orange backgrounds display in the Reports page NOTE Activity filters apply to the Activity Calendar and Activity List Sort The Reports initially display by assignmen
32. ter your current password your new password confirm the password and click Save Result The message Your password has been successfully saved displays Click Cancel if you do not want to change your password Select a Secret Question from the dropdown menu and enter a Secret Answer to set your security question Click Save to save the changes to your account Click Cancel if you do not want to save your changes Result A confirmation message displays All new information will be lost Proceed To cancel the changes click OK If you do not want to cancel the changes click Cancel and return to Step 5 System messages display in the Notifications dropdown Notifications include system downtime or failure to meet system requirements such as installing Adobe Flash player Plan your schedule if there are periods when SAM will not be available to you Notifications Help If you require technical assistance you can access documentation through the Help menu or contact Cengage Customer Support To open the documentation select the link to either the online help or the User Manual If you need technical assistance do the following EJ Click Help Click Technical Result The Cengage Customer Support page opens in another tab Under Returning User enter your SAM Cengage Brain username email address and password and click Sign In On the Select a Product menu click Select Product and select SAM Result The SAM Know
33. the following information about the assignment m The name of the assignment m Instructions m Incorrect actions allowed per task and question m Whether the exam can be retaken m The number of times an exam can be retaken m The number of retakes you have remaining Click Start Result The Content Player starts and the exam begins See Using the Content Player for further information ba Follow the instructions that display In the Control Panel click Exit to close the Content Player A message displays if there are any incomplete questions Click Yes if you want to exit or click No to continue working on the exam SAM does not grade incomplete questions IMPORTANT Your exam does not submit if you close the Content Player by closing the browser window Training Assignments Use the following procedure to take a training assignment NOTE Close all applications other than your browser and additional browser windows or tabs unless otherwise indicated by your instructor This ensures that the SAM Content Player performance is not affected za Select a training assignment from the Activity Calendar or Activity List If your instructor specified a password for the assignment SAM prompts you for it Enter the password and click OK Result The assignment details display in a new window listing information about the training including m The name of the assignment m When the training is due Click Start Result
34. uring an exam or training you can restart once conditions return to normal Log in navigate to the Activities List view and select the assignment The Content Player begins where you lost connection and SAM saves any complete questions and tasks If you have a problem logging back in to SAM or re starting the Content Player clear your browser s temporary Internet and history files using the following procedures Internet Explorer Use this procedure to clear your browsing history on Internet Explorer Step Action S za Start Internet Explorer On the Tools menu select Delete Browsing History Result The Delete Browsing History dialog box opens a Select the Temporary Internet Files and History check boxes pa Make sure the other check boxes are not selected 5 Click Delete Firefox for Windows Use this procedure to clear your browsing history on Firefox EJ Start Firefox On the Tools menu select Clear Recent History Result The Clear Recent History dialog box opens Select the appropriate Time range to clear from the drop down menu If in doubt select Everything 4 Select the Select the Browsing amp Download History and Cache check boxes amp Select the Browsing amp Download History and Cache check boxes History and Cache check boxes Make sure the other check boxes are not selected hee oil Click Clear Now Chrome for Window Use this procedure to clear your browsing histo
35. using SAM click the Logout link in the upper right corner of the page The SAM login page displays
36. virus utility does one of two things to the project file E f possible it disinfects the project file and you can submit it again E The anti virus utility could quarantine or delete the file Download the project file again from the Project information through the Activity List or Activity Calendar and start over Maximum File Size Exceeded This occurs if the file you are uploading is has exceeded the maximum size Office 2010 1741 KB Office 2013 5 MB To fix this edit the file remove any extra content and upload it again For Access projects compress the database prior to submission to SAM From the Office menu select Manage Compact and Repair Database Completing a Reading Assignment If your instructor has selected a Cengage eBook for your section the instructor can assign readings from that book If you have purchased that eBook through Cengage Brain http www cengagebrain com you can read that book online from within SAM using the following procedure Step Action S Oa Select the reading assignment from the Activity Calendar or Activity List view If Then You purchased the eBook through The name of the Reading Assignment is Cengage Brain underlined Click the name of the http www cengagebrain com assignment and another browser window or tab opens You have not purchased the eBook yet The assignment name is underlined You are prompted for a license that can be purchased through Cengage Brain
37. where on your computer s desktop to display a shortcut menu On the shortcut menu select Screen Resolution to display the Screen Resolution dialog box On the Resolution menu select 1280 x 800 Record the current setting so you can restore it later Click OK to save your changes Result The Screen Resolution dialog box closes Mac OS X Use this table to change your screen resolution for Macs ai On the Apple menu select Systems Preferences to display system preferences Lz From the Hardware category click Displays to edit the screen resolution On the Resolution menu select 1280 x 800 Record the current setting so you can restore it later if desired oe Click OK to save your changes Viewing Applications on a Split Screen You can use SAM in a split screen environment with another browser window or application Examples You can read a Cengage eBook while doing a Training assignment or view the instructions and application while working on a project You can display each application window on the side you prefer If you have a wider monitor you may choose to split the screen Follow these procedures to set up a split screen environment Windows Confirm that the Aero Snap feature is enabled cae al Click Start and select Control Panel from the menu on the right From the Control Panel dialog box select Ease of Access Result The Ease of Access Center dialog box opens isa Select Make the keybo
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