ULTIMATE 3000XT Series Printers User Manual
Contents
1. 4 321 Fig 10 Removing the wound roll 1 Turn lever 7 counterclockwise to lift the printhead 2 Cut label strip and wind it fully around the rewinder 2 3 Hold rewinder 2 firmly and turn knob 3 clockwise The rewinder spindle relaxes and the wound roll is released 4 Remove wound roll from rewinder 2 6 3 Loading fanfold labels fi HN Fig 11 Feed path of paper with fanfold labels 1 Loosen knurled screw 1 and slide guide 2 outward completely and swivel it downward past the roll retainer 3 2 If core adapters are mounted on the roll retainer 3 remove core adapters see 6 1 1 on page 16 3 Position label stack 4 behind the printer Ensure that the labels on the strip are visible from above 22 Operating Instructions Edition 5 06 ULTIMATE 3000XT Series User Manual 6 4 Edition 5 06 AR Guide label strip to print unit via the roll retainer 3 See Fig 11 5 Push guide 2 against the label strip swivel it upward against the roll retainer and tighten knurled screw 1 oO o Oo Loading transfer ribbon Set label sensor see 6 1 4 on page 18 Set head locking system see 6 1 7 on page 21 Turn lever 5 clockwise to lock the printhead Insert label strip into printhead see 6 1 3 on page 17 With direct thermal printing do not load a transfer ribbon if one has alre2. ULTIMATE 3000XT Series User Manua IS Labeling Systems CORPORATION ULTIMATE 3000 xr Series Thermal Transfer Printers User Manual ULT 3420XT 3430XT 3460XT 3630XT 3830XT ULTIMATE 3000XT Series User Manual Table of contents Edition 5 06 Notes on the documentation eee eee nnne 5 Structure of the documentation and navigation 0 0 cece eee 5 Warnings notes and other identifying markings 0 0 00022000 eee eens 5 Cross references and references to graphics tables and documents 6 Safety and the environment i me aO qe aco e REC LACE OE ce dede 7 Intended 1S8 etae E Dp xe y mao Water e ea tox ter tete tos ao xt 7 Safety MOISES oo tens ouo apna Bee EROR gta ERU Qe ok pote cL opa wise eee s 7 Environmentally friendly disposal liil 8 Installati n ou y aU ROREM ORCI ed e ODER REL ae RN he bw ee oy 9 Unpacking tbe label printers tuk ns sS Bede Oe READ RE e le rte ita 9 Setting up the label printer 5a i be e tee Oed diego Ane P d di oai gts 9 Connecting the label printer 0 0 mI 10 Switching the label printer on and off 0 0 nee 10 Operating panel uus eunt a REP ESHDEN 5 ewe se eet AT Deae a amp 11 Layout of the operating panel i llllssiill e 11 Functions of the operating panel during printing llle 12 Device types onsets DX ERN E caedi xa xi DR ERR abt Be 15 Standard deviOG 12 5 5 er Caren A E cri M eh o Rc eate ese
3. counterclockwise to lift the printhead 2 Push guide ring on axis 6 all the way out 3 4 Guide label strips below the axis 6 and through the label sensor 7 in such a way that it exits the Guide label strip to the print unit above the internal rewinder 5 print unit between the printhead and the print roller Push guide ring on axis 6 against the outer edge of the label strip Operating Instructions 17 ULTIMATE 3000XT Series User Manual 6 1 4 Setting the label sensor Fig 6 Setting the label sensor The label sensor 2 can be shifted perpendicular to the direction of paper flow for adaptation to the label medium The sensor unit 1 of the label sensor is visible from the front through the print unit and is marked with a indentation in the label sensor retainer gt Position label sensor with tab 3 in such a way that the sensor 1 can detect the label gap or a reflex or perforation mark or if the labels deviate from a rectangular shape gt Align label sensor using the tab 3 with the front edge of the label in the direction of paper flow For use in Tear Off mode only Turn lever Fig 5 Item 9 clockwise to lock the printhead The label roll is loaded for use in Tear Off mode P X Q M n 18 Operating Instructions Edition 5 06 ULTIMATE 3000XT Series User Manual 6 1 5 E
4. Cancel print job change font If it occurs again Service Switch printer off and on again If it occurs again replace printhead see 8 7 on page 29 Lock printhead The print job continues automatically after pausing If this occurs repeatedly reduce the heat level or print speed in the software i Reconfigure printer _If it occurs again Service Cancel print job Reduce amount of data i to be printed and issue a permanent IP address i Notify the network administrator i Edition 5 06 ULTIMATE 3000XT Series User Manual Error message No label found i i No label size No Link No record found No SMTP server No Timeserver Out of paper Qut of ribbon Edition 5 06 Cause Several labels are missing from the label strip The label format specified in the software does not match the actual format used A continuous medium is located in the printer but the software is waiting for labels Label size not defined in pro gramming There is no network connec i tion Error in the memory card option when accessing the database Printer is configured for SMTP and there is no SMTP server or the SMTP server is currently unavailable Timeserver is selected in the configuration but there is no timeserver or the timeserver is currently not available Label roll used up Error in paper course Transfer ribbon used up
5. Transfer ribbon melted through during printing Thermal paper labels are to be used but the software is set to transfer printing Supply roll of transfer ribbon not secured to ribbon supply hub Operating Instructions Error recovery Press the pause button several times until the next label on the strip is detected by the printer Cancel print job Change label format in the software Restart print job Cancel print job Change label format in the software Restart print job Check programming Check network cable and plug Notify the network administrator Check programming and memory card contents Deactivate SMTP in the configuration Caution Warnings via email EAlert can then no longer be received Notify the network administrator Deactivate Timesaver in the configura tion Notify the network administrator Load a label roll see 6 1 on page 16 or Load fanfold labels see 6 3 on page 22 Check paper course Load new transfer ribbon Cancel print job Change heat level via software Clean printhead see 8 5 on page 28 Load transfer ribbon see 6 4 on page 23 Restart print job Cancel print job Switch to direct thermal printing in the software Restart print job Secure transfer ribbon see 6 4 on page 23 i SATIRE Oe 4 por coit i ULTIMATE 3000XT Series User Manual i Error message Cause Error recovery i Press the pause butto
6. hold cancel current print job and delete all print jobs ANTANDI UAAR SEENE oo os A ADADAN RONAN SAN rf T aAA Je e e EE TE Tab 5 Functions in Pause mode Edition 5 06 Operating Instructions 13 ULTIMATE 3000XT Series User Manual 4 2 6 Fault correctable mode job can be continued once the error is remedied An error which can be remedied by the operator without canceling the print job has occurred The print The display shows the symbol the error type and the number of labels still to be printed Button Label Function pause flashes continue print job after error recovery printer switches to Printing Label mode cancel illuminates press briefly cancel current print job press and hold cancel current print job and delete all print jobs i JJ button illuminates call up help brief information on error recovery is displayed Tab 6 Functions in error which can be remedied mode 4 2 7 Fault irrecoverable mode An error which cannot be remedied without canceling the print job has occurred The display shows the symbol D the error type and the number of labels still to be printed Button Label Function D cancel flashes pressbrefly cancel current printjob press and hold cancel current print job and delete all print jobs J button illuminates call up help brief information on error recovery is displayed en eet LT Tab 7 Functions in error which cannot be remedied mode 4
7. 15 Peel off device version 0 0 eh 15 Eoading media isso sss Vat et E Er Rx ERA aS xata RR sra M Rea ee 16 Epading labels from a roll x2 uiui cu ru ERI AR Eae ES aepo ws 16 Removing tha wound roll 44 un cpa eR Rey or dat Ae REOR ER GU Pe rng 22 Loading fanfold labels llsliissseeeeler eR n cen 22 Loading transfer rbBori no cvs Saw oe eA Re OAS ERA RENE C YR A 23 Setting the feed path of the transfer ribbon 0 20 0 0 cee 24 Removing and installing the rewind guide plate dispense plate or tear off plate 24 Removing and installing the feed roll llli 25 FEIDUng aenn or dace x ORO E RCADNCALRCACAC ewe mites eae aw XC Ode uan a asia e 26 SVNENOUIZAUON 1 05 54 xum seio eme eit dro Benne Pace ee doc eed UMS 26 TOS OTT moe 24 anche actas Tirta A ee Soo teu a etit ate Ci Seek ae 26 Gel OT MOG s x Sut oO wy doo fL Ned Lee de Ries ERROR eu e CY S 26 Internal rewinding i5 qoe qe due ts IR eds rco e S n A ee e PY X ed ea 26 Cleaning and basic maintenance eee eee eee 27 Maintenance plan iia odi Rodeo Bud cash Eod dake Ram het bee b e ee en Aid dean ae d 27 Tools and cleaning agents 2 0 0 es eke etde err eae PERE ie wesw 27 General cleanihg s dace Sor eot Sd Oe eat ous Xe Oo path dee ee E Lats 28 Cleaning the print roller 2 0 0 0 RR RI 28 Cleaning the printhead 2213 scopo EL 9t a eod ga dares OX RC RACE EO RSEN 28 Cleaning the label sensor 0 00 00 eens 28 Replacing
8. 2 3 Ready mode The printer is ready and can receive data The display shows the text Ready and the configured symbol indicators such as the time and date 1 ortis y Y Button Label Function menu illuminates go to offline menu see Configuration Instructions feed illuminates advances an empty label i pause illuminates repeat printing of last label once a print job is complete cancel illuminates Clear print buffer repeated printing of the last label is then not possible Tab 3 Functions in Ready mode 4 2 4 Printing Label mode The printer is carrying out a print job Data transfer for a new print job is possible in Printing mode The new print job starts once the preceding job is completed The display shows the text Printing Label and the number of the printed label within the print job E Button Label Function pause illuminates pause print job printer switches to Pause mode cancel illuminates press briefly cancel current print job i press and hold cancel current print job and l delete all print jobs l Tab 4 Functions in Printing Label mode 4 2 5 Pause mode The print job has been interrupted by the operator The display shows the text Pause and the symbol iE Button Label Function pause illuminates continue print job i printer switches to Printing Label mode cancel illuminates press briefly cancel current print job i press and
9. 2 8 System error mode If an error has occurred while the system was starting up the s symbol and the error type are displayed xt Switch off printer via the power switch and switch it on again or Push the cancel button If the error occurs repeatedly notify the Service Department 14 Operating Instructions Edition 5 06 ULTIMATE 3000XT Series User Manual 5 2 Edition 5 06 Device types Standard device The standard device is used for printing labels or continuous media on rolls or fanfolded media In Tear Off mode labels are removed by hand The labels can be cut off automatically with the cutter accessory For details see the Operating Instruc tions for the cutter accessory The labels can be wound up with the external rewinder accessory For details see the Operating Instructions for the external rewinder accessory Because there is no internal rewinder automatic peeling off of the labels from the carrier medium Peel Off mode and internal rewinding are not possible Peel off device version The peel off device version is capable of Peel Off mode and thus has an internal rewinder and a pulling system comprised of a rewind assist roller and a locking system Printing on labels or continuous media from rolls or fanfolded media is possible Operation in Tear Off mode and with the cutter or external rewinder accessory is possible by installing the tear off plate see 6 6 on page 24 as w
10. Clean printhead see 8 5 on page 28 direct thermal printing each time the label roll is changed thermal transfer printing each time the transfer ribbon is changed or when the print image is adversely affected For 4 wide label printers only when the label roll is changed Clean label sensor see 8 6 on page 28 Replace printhead see 8 7 on page 29 when errors in the print image occur Replace print roller and rewind assist roller when print image and label transport see 8 8 on page 31 are adversely affected Tab 8 Maintenance plan 8 2 Tools and cleaning agents For adjustments and simple installation work use the accompanying hexagonal wrench located in the bottom section of the print unit See Fig 5 Item 8 No other tools are required for the work described here pae e Cleaning agents e soft brush e soft cloth e pure alcohol e roller cleaner e cotton swabs e special cleaning pen Edition 5 06 Operating Instructions 27 ULTIMATE 3000XT Series User Manual 8 3 8 4 8 5 8 6 General cleaning CAUTION Abrasive cleaning agents can damage the printer Do not use abrasives or solvents to clean the outer surfaces or assemblies Remove dust and paper fuzz in the printing area with a soft brush or vacuum cleaner Clean outer surfaces with an all purpose cleaner Cleaning the print roller 1 Turn lever 4 Fig 12 counterclockwise to lift the printhead 2 Remov
11. MATE 3000XT Series User Manual 2 1 2 2 Safety and the environment Read these operating instructions carefully before using the label printer for the first time The operating instructions describe all of the functions of the label printer during operation The available functions depend on the version used for a specific job Intended use The label printer is a state of the art device which complies with the recognized safety related rules and regulations Despite this a danger to life and limb of the user or third parties could arise and the label printer or other property could be damaged while operating the device The label printer may only be used while in proper working order and for the intended purpose Users must be safe aware of potential dangers and must comply with the operating instructions Faults in particular those which affect safety must be remedied immediately The label printer is solely intended to print suitable media which have been approved by the manu facturer Any other or additional use is not intended The manufacturer supplier is not liable for dam age resulting from misuse Any misuse is at your own risk Intended use includes heeding the operating instructions including the maintenance recommenda tions regulations specified by the manufacturer Safety notes The label printer is designed for power supply systems from 100 V AC to 240 V AC Connect the label printer only to electrical outlets wi
12. ad current setting on the scale 1 and record if necessary 2 Turn screw 2 with hexagonal wrench and observe the behavior of the ribbon In the direction the inner edge of the trans fer ribbon is tightened and the outer edge is tightened in the direction Fig 13 Setting the feed path of the transfer ribbon 6 6 Removing and installing the rewind guide plate dispense plate or tear off plate To convert the printer for use in another operating mode a rewind guide plate a dispense plate or a tear off plate may need to be installed For printer versions with a locking system on the rewind assist roller the locking system on the rewind assist roller must be removed see 6 7 on page 25 for operation in Rewind mode before installation of the rewind guide plate Removing a plate 1 Loosen screws 2 several turns 2 Slide plate 1 to the right and remove it Installing a plate 1 Place plate 1 onto the screws 2 and slide to the left completely 2 Tighten screws 2 Fig 14 Removing and installing the rewind guide plate dispense plate or tear off plate 24 Operating Instructions Edition 5 06 ULTIMATE 3000XT Series User Manual 6 7 Edition 5 06 Removing and installing the locking system Fig 15 Removing the locking system Operating Instructions t Removing the locking system Position printer at edge of table so that the oblong hole is accessible from below Screw o
13. ady been loaded remove it Operating Instructions Clean printhead before loading the transfer ribbon see 8 5 on page 28 Turn lever 4 counterclockwise to lift the printhead Slide transfer ribbon roll 2 onto the ribbon supply hub 3 until it stops and so that the color coating of the ribbon faces downward when being unwound No rotation direction is specified for the ribbon supply hub 3 Hold transfer ribbon roll 2 firmly and turn knob on ribbon supply hub 3 counterclock wise until the transfer ribbon roll is secured Slide suitable transfer ribbon core onto the transfer ribbon take up hub 1 and secure it in the same way Guide transfer ribbon through the print unit as shown in Fig 12 Secure starting end of transfer ribbon to the transfer ribbon core 1 with adhesive tape Ensure counterclockwise rotation direction of the transfer ribbon take up hub here Turn transfer ribbon take up hub 1 counter clockwise to smooth out the feed path of the transfer ribbon Turn lever 4 clockwise to lock the print head 23 ULTIMATE 3000XT Series User Manual 6 5 Setting the feed path of the transfer ribbon Transfer ribbon wrinkling can lead to print image errors Transfer ribbon deflection can be adjusted so as to prevent wrinkles See also Setting the head locking system on page 21 e The adjustment is best carried out during printing 1 Re
14. are illuminated in orange in the offline menu arrows button Functions of the buttons Fig 3 Operating panel pause cancel menu reed buttons see 4 2 3 on page 13 Arrows Up down left and right in the menu tree l button Input of a parameter in the menu calling up of help in case of an error E a aaa M HM M Edition 5 06 Operating Instructions 11 ULTIMATE 3000XT Series User Manual 4 2 Functions of the operating panel during printing 4 2 1 Symbol indicators The symbol indicators shown in the following table can appear on the status line of the screen depend ing on the configuration of the printer They inform you of the current status of the printer at a glance For configuration of the status line see the Configuration Instructions 2 eite oe j m m Date Ribbon supply status WLAN field strength Vas x a e RESI AA go ses Re cen Ethernet status amA oqo o gt Printhead temperature ee LA asa PPP credit le S User memory M X Input buffer INF Printer receiving data Tab 2 Indicator symbols during printing 4 2 2 Power Save mode If the printer is not used for some time it switches to Power Save mode automatically The display shows the LD graphic and button illumination is switched off To exit Power Save mode gt Press any button on the navigator pad 12 Operating Instructions Edition 5 06 ULTIMATE 3000XT Series User Manual 4
15. de Fault correctable 14 Fault irrecoverable 14 38 Operating Instructions PAUSES n buds d a a oa we ca hos 13 Printing Label vere REUS Y445 13 Ready codd nrw oed tear oto iss 13 N Navigator pad 22200 0005 11 Network connection 10 Notes on the documentation 5 O Operating modes esses 13 Operating panel 2000 11 Peel off device version 15 Peel Off mode 20 26 Positioning the label roll 17 Power connection sss 10 Power Save mode 0 005 12 Printing s erroe eee boite P 26 Internal rewinding 26 Peel Off mode 4 26 Tear Off mode 000 26 R Removing Printhead yk pacar ana ete PAX XD 30 Wound roll 3 223522 ee SEHE aed bs 22 Removing and installing Core adapter 0005 16 Dispense plate 24 Locking system 04 25 Rewind guide plate 24 Tear 0ff plate copa rene TES 24 Replacing Print rolen euros Meek piano ES 31 ITI ors ad dris a eos ee 29 Rewind assist roller 31 ROEFS a hers apo ed aciesede s ORDER 31 Rewind mode 000000005 19 S Safety NOES oer Do a ae NE apes 7 Scope of delivery 0005 9 SOLER Aon US d anc Cowen dod tesa bs certe 11 Setting Feed path of the t
16. dition 5 06 Winding up the label strip in Rewind mode Fig 7 Guiding the label strip in Rewind mode In Rewind mode the labels are wound up internally after printing for later use 1 Remove the locking system for Rewind mode if necessary see 6 7 on page 25 and install rewind guide plate see 6 6 on page 24 Guide label strip around the rewind guide plate 4 to the internal rewinder 2 3 Hold rewinder 2 firmly and turn knob 3 clockwise until it stops Push label strip under a bracket 1 of the rewinder and turn knob 3 counterclockwise until it stops The rewinder is fully spread thus gripping the label strip firmly Turn rewinder 2 counterclockwise to tighten the label strip Turn lever 5 clockwise to lock the printhead The label roll is loaded for use in Rewind mode Operating Instructions 19 ULTIMATE 3000XT Series User Manual 6 1 6 Winding up the liner in Peel Off mode 32 1 Fig 8 Guidance of the liner in Peel Off mode In Peel Off mode the labels are removed after printing and only the liner is wound up internally Lift the pinch roller 4 off the rewind assist roller 5 Remove labels from the first 100 mm of the liner Guide liner to the rewinder 2 around the dispense plate 6 and the rewind assist roller 5 Hold rewinder 2 firmly and turn knob 3 clockwise until it stops Push liner under a brack
17. e labels and transfer ribbon from the printer 3 Remove deposits with roller cleaner and a soft cloth 4 If the roller appears damaged replace it see 8 8 on page 31 Cleaning the printhead Substances may accumulate on the printhead during printing and adversely affect printing e g differ ences in contrast or vertical stripes CAUTION Printhead can be damaged Do not use sharp or hard objects to clean the printhead Do not touch protective glass layer of the printhead Turn lever 4 Fig 12 counterclockwise to lift the printhead Remove labels and transfer ribbon from the printer Clean printhead surface with special cleaning pen or a cotton swab dipped in pure alcohol fk OO N Allow printhead to dry for 2 3 minutes before commissioning the printer Cleaning the label sensor Please do not clean the sensor for the ULT 3630XT or the ULT 3830XT printers You could cause permanent damage to the sensors If you feel the sensor on these wide format printers need to be cleaned please contact our Service Department at 1 978 250 4414 or at techsupport ils barcode com CAUTION Label sensor can be damaged Do not use sharp or hard objects or solvents to clean the label sensor The label sensor can become dirtied with paper dust This can adversely affect label detection 28 Operating Instructions Edition 5 06 ULTIMATE 3000XT Series User Manual 1 Turn lever 1 counterclockwise to lift the pri
18. el Off mode with the setting Backfeed gt smart Printhead dirty Head locking system not adjusted Operating Instructions on page 21 Solution See Setting the feed path of the trans fer ribbon on page 24 See Setting the head locking system on page 21 Use only transfer ribbons which are just a bit wider than the label See Cleaning the printhead on page 28 Decrease temperature via software Use another ribbon type or brand Switch to thermal transfer printing in the software Exit Monitor mode Check course of transfer ribbon and ori entation of the covered side and correct if necessary Use another ribbon type or brand Change format setting in the software See Cleaning the printhead on page 28 See Replacing the printhead on page 29 l Change setup to Backfeed gt always See Configuration Instructions See Cleaning the printhead on page 28 See Setting the head locking system ome p E aaa eset focus ood LS LGD L SPIE o cs pt a tet e ect ULTIMATE 3000XT Series User Manual 9 3 34 Error messages and recovery Error message Barcode error Barcode too big i Li E Battery low Buffer overflow Card full x E D Device not conn File not found i i i i y i i E 1 FPGA malfunction Head error i Head open Head too hot Inval
19. er Manual Index C Cle anl ost NOE AC ce Rd Uds 27 28 Labelsensor 05 28 Print roller xe od Peer tee E betes 28 Printhead 0 000005 28 Cleaning agents 0 27 Cleaning the label sensor 28 Computer connection 10 Connections esse aer EG e E EURO 10 D Device types 4 cesse era b ECCE E 15 DISDIAV Sot aov tor ane SR Ca nnd 11 Disposal bue t do te a A IET en Ses 8 E Environment 42i 2545004 ab ko PRG E 8 Error CAUSES ec ceded inns vive denda seek 34 Messages 0 200 ee 34 Recovery bes ated n ras paid 34 System Soria eR ad paar Sie 4 14 reat elu qud een que doo Vo be does 32 TYDES icf eadem be odo werd qu 4 Bees 32 F Fault Correctable 2 iss hho EX v3 14 irrecoverable 000000 ee 14 Functions of the operating panel 12 H Hexagonal wrench 000 16 Inserting a label strip into the printhead 17 Installation uet aed es mes Tercia qu SEEN 9 Installing the printhead 30 Internal rewinding isses 26 L Lithium battery 2005 8 Loading Fanfold labels 22 kabels ote oot ele Reta dde Xd6N 16 Labels from a roll 16 Media Lodge dea otto er EE o ro 16 RIBBON smite aio s s dete uate 23 Transfer ribbon 23 M Maintenance 0 00008 27 Maintenance plan 27 Mo
20. et 1 of the rewinder 2 and turn knob 3 counterclockwise until it stops The rewinder is fully spread thus gripping the liner firmly ak WN Oo Turn rewinder 2 counterclockwise to tighten the liner 7 Slightly loosen top fixing screw at the locking system with hexagonal wrench and position the pinch roller 4 centrally to the liner see 6 7 on page 25 8 Close the locking system and tighten top fixing screw at the locking system 9 Turn lever 7 clockwise to lock the printhead The label roll is loaded for use in Peel Off mode LL 20 Operating Instructions Edition 5 06 ULTIMATE 3000XT Series User Manual 6 1 7 Setting the head locking system The printhead is pushed on via two plungers The location of the outer plunger must be set to the width of the label medium used so as to e achieve even print quality across the entire label width e prevent wrinkles in the feed path of the transfer ribbon e prevent premature wearing of the print roller and printhead QP SE Fig 9 Setting the head locking system 1 Turn lever 3 clockwise to lock the printhead 2 Loosen threaded pin 1 at outer plunger 2 with hexagonal wrench 3 Position outer plunger 2 above the outer label edge and tighten threaded pin 1 Edition 5 06 Operating Instructions 21 ULTIMATE 3000XT Series User Manual 6 2 Removing the wound roll Y
21. id setup Memory overflow Name exists m No DHCP server its tige _ ADC malfunction i Cause Hardware error Invalid barcode contents e g alphanumeric characters in numerical barcode Barcode is too large for the allotted area of the labe Data the computer is attempting to Battery of the PC card is dead input buffer is full and send more data Memory card cannot accept any more data Prog exist font ramming does not respond to existing device Calling up of a file from the memory card which does not Error in the selected download Hardware error Print Error in configuration memory Hardware error head not locked Printhead excessively warm Print job too large e g due to loaded fonts large graphics Field name in direct program ming entered twice Print DHCP and there is no DHCP server or the DHCP server is currently unavailable er is configured for Operating Instructions Connect an optional device or correct Switch printer off and on again Correct programming Deactivate DHCP in the configuration Error recovery Switch printer off and on again _If it occurs again Service Correct barcode contents l Shrink or shift barcode Replace battery in PC card Use data transfer with protocol prefera i bly RTS CTS i Change memory card programming Check contents of the memory card
22. ind assist roller Y Hf Fig 20 Removing and installing rollers Operating Instructions Removing the side plate 1 Turn lever 1 counterclockwise to lift the printhead Lift the pinch roller 5 off the rewind assist roller Remove labels and transfer ribbon from the printer Loosen screws 4 on plate 6 with hexag onal wrench by several turns and remove plate 6 Unscrew screws 3abc of the side plate 2 with hexagonal wrench Remove side plate 2 Removing and installing rollers Pull print roller 7 and rewind assist roller 8 from the shafts 9 10 on the housing Clean shafts 9 10 of the rollers see expanded view at shaft 10 Slide print roller 7 and rewind assist roller 8 onto their respective shafts and turn slightly until the hexagon of the shaft engages in the hexagon socket of the print roller Set side plate Item 2 Fig 19 in place and screw it down with the screws Items 3abc Fig 19 by tightening the screws in order i e a b then c Set plate Item 6 Fig 19 in place and tighten screws Item 4 Fig 19 with hex agonal wrench 31 ULTIMATE 3000XT Series User Manual 32 Error treatment Error types When an error occurs the diagnostic system displays the error on the screen and switches the printer into one of the three possible error modes depending on the error type Symbol Navigator pad Error t
23. ith the standard device In Peel Off mode the label is peeled off the liner after printing The label can be removed by hand with the peel off sensor accessory Label removal can also occur automatically via the applicator acces sory The liner is rolled up via the internal rewinder For use in Internal Rewind mode remove the locking system see 6 7 on page 25 and replace the dispense plate with a rewind guide plate see 6 6 on page 24 Operating Instructions 15 ULTIMATE 3000XT Series User Manual 6 Loading media e For adjustments and simple installation work use the accompanying hexagonal wrench located in the bottom section of the print unit See Fig 5 Item 8 No other tools are required for the work described here 6 1 Loading labels from a roll 6 1 1 Removing and installing the core adapter If the printer you purchased has a core adapter A core adapter is mounted for better guidance of the label roll on the roll retainer when using label rolls with a core diameter 2 75 mm Remove core adapter for smaller label rolls as follows Removing the core adapter 1 Open cover 1 2 Loosen retaining screws of core adapter 2 with hexagonal wrench 3 Remove core adapter from roll retainer 4 Installing the core adapter 1 Open cover 1 2 Loosen retaining screws of core adapter 2 with hexagonal wrench 3 Slide first core adapter onto the roll retainer 4 until it stops at the housing and tighten retaining
24. n to skip the com mand or Press the cancel button to cancel the Printer receives an unknown or incorrect command from l the computer Protocol error i Read error Structural err i Pa eH Unknown card USB error Device stalled USB error Too much current USB error Unknown device 1 Voltage error i i 1 i Write error Write protected Ed Wrong revision i Tab 11 Error recovery Read error when accessing memory card Error in directory of the mem ory card non secure data access Memory card not formatted Memory card type not sup ported USB device is detected but does not function USB device drawing too much current USB device not recognized Hardware error Hardware error Write protection of the PC card is activated Error when loading a new firmware version Firmware does not work with hardware version Operating Instructions print job Check data on memory card Save data Reformat card Reformat memory card Format card use another card type Do not use USB device Do not use USB device Do not use USB device B Switch printer off and on again If it occurs again Service The voltage which has failed is dis played Please note this Repeat write attempt Reformat card Deactivate write protection Load appropriate firmware Edition 5 06 ULTIMATE 3000XT Series Us
25. nthead 2 Remove labels and transfer ribbon from the printer 3 Remove hexagonal wrench 5 from its retainer 4 Press the latch 3 and slowly pull label sen sor outward via the tab 4 Ensure that the label sensor cable is not tensioned by this 5 Clean label sensor and sensor units 2 with brush or cotton swab soaked in pure alcohol 6 Push label sensor back via tab 3 and set it see 6 1 4 on page 18 7 Push hexagonal wrench 4 into retainer 8 Reload labels and transfer ribbon see 6 1 on page 16 Fig 16 Cleaning the label sensor 8 7 Replacing the printhead The printhead of the label printer can be replaced without the need for fine adjustment The printhead must be replaced if worn or when switching to a printhead with higher or lower resolution For better dif ferentiation the print heads have a label stating the printer type and resolution Head plate Plug connection Plug connection Screw Printing line Pins Printhead NO om GD a Fig 17 Structure of the printhead The printhead 8 is preinstalled on a head plate 1 and precisely aligned at the factory Do not loosen a the screws 4 under any circumstances Edition 5 06 Operating Instructions 29 ULTIMATE 3000XT Series User Manual 30 CAUTION The printhead can be damaged by static electricity discharges and impacts Set up printer on a grounded conductive surface Ground your body e g by wea
26. o 4004 WD Fig 2 Power and computer connec tions Connecting to the power supply The printer is equipped with a versatile power supply unit The device may be operated with a mains voltage of 230 V AC 50 Hz or 115 V AC 60 Hz without any adjustments or modifications CAUTION The device can be damaged by undefined switch on currents gt Set the power switch 1 to O before plugging in the device 1 Insert power cable into power connection jack 2 2 Insert plug of the power cable into a grounded electrical outlet Connecting to a computer or computer network Insufficient or missing grounding can cause faults during operation Ensure that all computers and connection cables connected to the label printer are grounded Connect label printer to computer or network with a suitable cable Details on the configuration of the individual interfaces are found in the Configuration Instructions Switching the label printer on and off Once all connections have been made gt Switch printer on via the power switch 1 The printer runs through a system test and then indicates the system status Ready in the display If an error has occurred while the System was starting up the 2 symbol and the error type are displayed see 4 2 8 on page 14 s Edition 5 06 Operating Instructions ULTIMATE 3000XT Series User Manual 4 Operating panel The user can control the operation of the printer
27. ock Before opening the housing cover disconnect the device from the mains supply and wait a few minutes until the power supply unit has discharged Notes Important information is identified with an exclamation mark on the left hand side of the page Information is identified with an i on the left hand side of the page Display texts on the printer screen All texts appearing on the printer screen are identified in a special way e g Timezone gt UTC 1 This abbreviated statement instructs the user to select the Timezone menu and then the UTC 1 option in this menu Cross references and references to graphics tables and documents Item numbers Item numbers in the text are identified with parentheses e g 9 If no figure number is provided item numbers in the text always refer to the graphic directly above the text If a reference is made to another graphic the figure number is specified e g Fig 5 1 Cross references to chapters and sections With a cross reference to chapters and sections the chapter number and page number are specified e g a reference to this section see 1 3 2 on page 6 References to other documents References to other documents have the following form See Configuration Instructions All documents referred to in these instructions are listed in the section entitled Structure of the documentation and nav igation see 1 1 on page 5 Operating Instructions Edition 5 06 ULTI
28. ollection container for old batteries at the store or with the public waste disposal authority 8 Operating Instructions Edition 5 06 ULTIMATE 3000XT Series User Manual 3 Installation 3 1 Unpacking the label printer Lift the label printer out of the box via the straps Check label printer for damage which may have occurred during transport Check delivery for completeness Scope of delivery e Label printer e Dispense plate peel off device ver e Empty cardboard core mounted on ribbon take up hub 3108 ny e Tear off plate basic devices only e Power cable e Documentation Retain the original packaging for subsequent transport 3 2 Setting up the label printer CAUTION The device and the print media can be damaged by moisture and water The label printer may only be set up ina dry place protected from sprayed water gt Set up printer on a level surface 1 gt Open cover 1 of the label printer Remove foam transportation safeguards near the printhead 2 Fig 1 Removing the transportation safeguards Edition 5 06 Operating Instructions ULTIMATE 3000XT Series User Manual 3 3 3 3 1 3 3 2 3 4 10 Connecting the label printer Power switch Power connection jack Slot for Cardbus or a Type Il PC card Slot for a CompactFlash memory card Ethernet 10 100 Base T USB port for a keyboard or scanner USB high speed slave port Serial RS 232 C port
29. ransfer ribbon 24 Head locking system 21 Label sensor 0005 18 PID DON S aret e d oie oa dob PaT 24 Setting up the label printer 9 Standard device 2 04 15 Switching off uses devas ue deo aides 10 SWIIEhIDg OP xt e e e ueste Aa 10 Symbol indicators 05 12 Edition 5 06 ULTIMATE 3000XT Series User Manual Synchronization 000 26 U System error essc yr Lex bue 14 Unpacking sse 9 T W Tear ON modb ses x ec oo tobe ire seit 26 Winding up the label strip 19 TODOS JA cnet et aa te sean quls cr at t geli t ts 16 27 Transportation safeguards 9 For Technical Support or Service on your ULTIMATE 3000xT Series printer please contact our Technical Services Department at 1 978 250 4414 or at techsupport ils barcode com For labels and ribbons for your ULTIMATE 3000xT Series printer please contact our Sales and Customer Service Department at 1 978 250 4414 or at sales ils barcode com WWW Ils barcode com PEE N P 9Q MR Edition 5 06 Operating Instructions 39 ULTIMATE 3000XT Series User Manual Industrial Labeling Systems CORPORATION 10 Kidder Road Chelmsford MA 01824 USA 1 978 250 4414 www ils barcode com 2006 Industrial Labeling Systems Corporation Specifications subject to change without no
30. ring a grounded wristband Do not touch contacts on the plug connections 2 3 Do not touch printing line 5 with hard objects or your hands Fig 18 Removing and installing the printhead Removing the printhead 1 5 6 T Turn lever 10 counterclockwise to lift the printhead 2 Remove labels and transfer ribbon from the printer 3 4 Lightly keep printhead mounting bracket 9 on the print roller with one finger and screw out screw 8 Remove hexagonal wrench 9 from its retainer with the hexagonal wrench and remove it and the washer Swivel printhead mounting bracket 9 upward Remove printhead from the printhead mounting bracket 9 if necessary Loosen both plug connections 2 3 on the printhead and set printhead down on a clean soft surface Installing the printhead 1 Attach plug connections 2 3 Position printhead in printhead mounting bracket 9 in such a way that the pins 6 are secured in the corresponding holes in the printhead mounting bracket 9 Lightly keep printhead mounting bracket 9 on the print roller with one finger and check for correct positioning of the printhead mounting bracket 9 4 Screw in screw 8 with washer with the hexagonal wrench and tighten it 5 Reload labels and transfer ribbon see 6 1 on page 16 Operating Instructions Edition 5 06 ULTIMATE 3000XT Series User Manual 8 8 Edition 5 06 Replacing the print roller and rew
31. s not opened between different print jobs even if the printer was switched off j e 7 2 Tear Off mode In Tear Off mode labels or continuous media are printed After printing the label strip is separated by hand The label printer is equipped with a tear off plate for this Optionally the label can be cut off or label strips can be wound up externally 7 3 Peel Off mode In Peel Off mode the labels are automatically peeled off the carrier medium after printing and presented for removal The label printer is equipped with a dispense plate and one of the following accessory devices for this peel off sensor PS6 or PS8 peel off adapter PS5 or applicator A1000 The carrier medium is wound up inside the printer 7 4 Internal rewinding The labels are wound up internally after printing with the carrier medium for later use The label printer is equipped with a rewind guide plate for this re St n 26 Operating Instructions Edition 5 06 ULTIMATE 3000XT Series User Manual 8 Cleaning and basic maintenance DANGER Risk of death via electric shock Disconnect the printer from the power supply before performing any maintenance work 8 1 Maintenance plan T pescar E A r sies enim tede General cleaning see 8 3 on page 28 E i as necessary MEM E i Clean print roller see 8 4 on page 28 each time the label roll is changed or i when the print image and label trans port are adversely affected f
32. screw 4 Slide second core adapter onto the roll retainer 4 based on the roll width and tighten retaining screw Fig 4 Installing the core adapter Please note that the default way the ULTIMATE 3000xT Series Printers ship is without a core adapter Users do not need to use a core adapter when using labels rolled onto industry standard 3 76mm cores 16 Operating Instructions Edition 5 06 ULTIMATE 3000XT Series User Manual Edition 5 06 Positioning the label roll on the roll retainer 1 2 7 6 5 Fig 5 Loading labels from a roll A O N Open cover 10 Loosen knurled screw 1 and swivel guide 2 upward and push it all the way out Remove core adapter 4 for label rolls with a core diameter lt 75 mm see 6 1 1 on page 16 Load label roll on the roll retainer in such a way that the labels can be inserted into the printhead in the right position The printing side of the labels must be visible from above Supplying longer label strips For Peel Off or Rewind mode approx 60 cm For Tear Off mode approx 40 cm 6 Push label roll until it contacts the housing wall 7 Swivel guide 2 downward onto the roll retainer 3 and push it against the label roll so that the roll 8 is braked slightly while supplying media Tighten knurled screw 1 Inserting a label strip into the printhead 1 Turn lever 9
33. th a ground contact Couple the label printer to devices using extra low voltage only Before making or undoing connections switch off all devices involved computer printer accesso ries etc Operate the label printer in a dry environment only and do not get it wet sprayed water mist etc If the label printer is operated with the cover open ensure that clothing hair jewelry and similar per sonal items do not contact the exposed rotating parts The print mechanism can become hot during printing Do not touch it during operation and allow it to cool down before changing the media or before removal or adjustment Carry out only the actions described in these operating instructions Other tasks may only be per formed by trained personnel or service technicians DANGER Risk of death via mains voltage Do not open the housing of the label printer A M a a St Edition 5 06 Operating Instructions 7 ULTIMATE 3000XT Series User Manual 2 3 Environmentally friendly disposal Used devices contain valuable recyclable materials which should be utilized gt Dispose of used devices separately from other waste i e via an appropriate collection site The modular nature of the label printer allows it to easily be disassembled into its component parts so that the parts can be turned in for recycling The PCB of the label printer has a lithium battery Dispose of this battery in a c
34. the printhead 0 0 e 29 Replacing the print roller and rewind assist roller 0 0 0 0 eee eee 31 Error treatment cs eh eae eee SSUES Ea BOKER UN ER OS aa es 32 Error VCS once os at 2 non Bie Ha By Salah a Ar ed ui f alent sth vue an Ae hee 32 TroUBIeshoOD M ic toos cud a tind oa tO ey Eh SUO S eod EN pee tree ah 33 Error messages and recovery 0 ees 34 Operating Instructions ULTIMATE 3000XT Series User Manual 1 Notes on the documentation 1 2 Warnings notes and other identifying markings 1 2 1 Warnings Warnings are presented with three signal words for the different levels of danger The signal word DANGER identifies an extraordinarily great and immediate danger which could lead to serious injury or even death The signal word WARNING identifies a possible danger would could lead to serious bodily injury or even death if sufficient precautions are not taken The signal word CAUTION indicates a potentially dangerous situation which could lead to moderate or light bodily injury or damage to property Warnings are always identified with a warning symbol yellow triangle and the signal word and specify the source of the danger possible consequences and measures for avoiding the danger Here s an example aaa a M M Edition 5 06 Operating Instructions 5 ULTIMATE 3000XT Series User Manual 1 2 2 1 2 3 1 3 1 3 1 1 3 2 1 3 3 mme DANGER Risk of death via electric sh
35. tification
36. ut screws 1 2 and remove them Remove the pinch roller 4 and bottom plate 3 Installing the locking system Position printer at edge of table so that the oblong hole is accessible from below Place the pinch roller 4 into oblong hole and lightly tighten screw 1 of bottom plate 3 from above Lightly tighten screw 2 of bottom plate 3 from below Align the pinch roller 4 with center of label and tighten screws 25 ULTIMATE 3000XT Series User Manual 7 Printing CAUTION The printhead can be damaged if handled improperly Do not touch the bottom of the printhead with your fingers or sharp objects Ensure that the labels are clean Ensure smooth label surfaces Raw labels are like emery and reduce the service life of the printhead Print at the lowest possible printhead temperature 7 1 Synchronization The printer is ready for operation when all connections have been made the labels and if necessary the transfer ribbon have been loaded and the nrinthead is locked After ioading the label medium synchronization is necessary During synchronization the printer auto matically determines the length of the loaded labels and sets label advancement accordingly 1 Press the feed button to start synchronization 2 Remove empty labels after synchronization The printer is synchronized with the loaded label medium Synchronization is not necessary if the printhead wa
37. with the operating panel for example e pause continue or cancel print jobs e set printing parameters e g heating energy of the printhead print speed configuration of the ports language and time see Configuration Instructions e start test functions see Configuration Instructions and Service Instructions e control standalone operation with memory card see Configuration Instructions e perform a firmware update see Configuration Instructions Several functions and settings can also be controlled via printer specific commands with software appli cations or via direct programming with a computer Details on this can be found in the Configuration Instructions The settings made at the operating panel are the basic settings of the label printer It is to your advantage to make adjustments for different print jobs in the software whenever possible unl o 4 1 Layout of the operating panel The operating panel is comprised of the graphical display 1 and the navi gator pad 2 with five integrated buttons The graphical display informs you of the current status of the printer and the print job reports errors and shows the printer settings in the menu The button functions are dependent on the current printer status Active functions are indicated by the illuminated letters and symbols on the buttons of the navigator pad While printing active functions illuminate white e g menu or feed Active functions
38. ype pause flashes Fault correctable cancel illuminates see 4 2 6 on page 14 System error o see 4 2 8 on page 14 Tab 9 Error modes e cancel flashes Fault irrecoverable see 4 2 7 on page 14 x i 1 Operating Instructions Edition 5 06 ULTIMATE 3000XT Series User Manual 9 2 Troubleshooting Problem Transfer ribbon wrinkles i Print image is blurred or _ missing in places i i Printer does not stop _ When transfer ribbon is done Printer prints a series of characters instead of the label format Printer transports the label medium but not the trans fer ribbon Printer prints only every second label Vertical white lines in print R image y gs a E Transfer ribbon deflection not adjusted Head locking system not adjusted Transfer ribbon too wide Printhead dirty Temperature too high Unfavorable combination of labels and transfer ribbon Direct thermal printing is selected in the software Printer is in Monitor mode Transfer ribbon loaded incor rectly Unfavorable combination of labels and transfer ribbon Format setting in software is too large Printhead dirty Printhead defective failure of i Horizontal white lines in _ print image Printing lighter on one side Tab 10 Troubleshooting Edition 5 06 dots Printer is being operated in Cutting mode or Pe
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