IPM-02 - Austin Hughes
Contents
1. LCD meter no display Step 1 Check PDU is power ON or not Step 2 Press any button on the LCD meter The SCREEN OFF function may be enable Please refer to user manual lt 1 2 gt display 9 3 for details Step 3 If the LCD meter still no display please call your dealer for support 2 The whole LCD meter display turn white Step 1 Use a pin to press the reset button to re power the meter Don t worry it will not affect any settings amp memories Step 2 If the LCD meter still turn white please call your dealer for support InfraPower Manager IPM 02 1 Try to login InfraPower Manager IPM 02 but the web browser only shows HTTP 404 Not Found Step 1 Services for Web server in management PC started Make sure the services is started Go to Control Panel gt Administrative Tools gt Services gt Apache2 2 and make sure the status is Started Step 2 Port for web server in management PC is occupied by other service Check if the port for web server is used by other service If yes please release the port of that particular service and assign another port for it Step 3 Port for web server is added in the firewall of management PC Check if the port is added in the firewall If not please add and enable the connec tion in the firewall Please refer to user manual lt 3 2 gt for details TRS IPM 02 Q313V3 P 4 www austin hughes com2. PDU Step 3 Use the Cat 5 6 cable to bridge over the removed PDU to minimize log data loss Step 4 Power off amp unplug the device s which connected to the PDU Step 5 Power off amp remove the PDU from connection Step 6 Enable alarm email in lt Alarm gt page A If the removed PDU in the last level you MUST reconfigure and reset the level for the affected PDU s which next to the removed PDU A Ignore step 1 amp 3 if the removed PDU is in the last level 5 How to add an extra PDU to an existing PDU group Step 1 Prepare a PDU and set the PDU level accordingly Please refer to lt 1 2 gt display 9 1 for the PDU level setting Step 2 Prepare an appropriate length Cat 5 6 cable Step 3 Click Set maintenance in lt Details gt page for the affected PDU s which next to the added PDU Step 4 Install and connect the new PDU Step 5 Power on the new PDU Step 6 Reconfigure amp reset the level for the affected PDU s which next to the added PDU Step 7 Click Remove maintenance in lt Details gt page for the affected PDU s Step 8 Click Search in lt Status gt page to search the new installed PDU Step 9 Configure the new PDU in lt Details gt and lt TH Sensor gt page such as Alarm Amp Name Location Step 10 Enable alarm email in lt Alarm gt page A Ignore step 3 6 amp 7 if the added PDU is in the last level TRS IPM 02 Q313V3 P 3 www austin hughes com 1 8 meter LCD display 1
3. Troubleshooting PDU disconnection 1 GUI shows a certain level PDU disconnected Step 1 PDU power off Check the PDU is power ON or not Step 2 PDU level setting duplicated in the same PDU group Check and make sure PDU level is unique and not duplicated in the same PDU group Please refer to to user manual lt 1 2 gt display 9 1 for details 2 GUI shows from a certain level PDU to the last one disconnected Step 1 Cable disconnected loose or defective Check the Cat 5 6 cable connection to PDUs and network devices Make sure the connectors are firmly attached And check if any defects on your cable or not If yes replace a new one Step 2 The first disconnected PDU failed Unplug the Cat 5 6 cable on the first disconnected PDU then plug it to the second disconnected PDU to check if the problem caused by the first disconnected PDU 3 GUI shows the whole group of PDU s disconnected Step 1 Cable disconnected loose or defective Check the Cat 5 6 cable connection to PDUs and network devices Make sure the connectors are firmly attached And check if any defects on your cable or not If yes replace a new one Step 2 IP dongle failed i Check if the network setting of the IP dongle is correct or not If duplicated IP address is ina network it may cause such problem il Disconnect the IP dongle from the network and try to direct connect the Cat 5 6 cable from IP dongle lt LAN gt port to
4. a computer network port and use IP Setup utilities to check if the IP dongle can be found or not If it cannot be found the IP dongle may be failed Step 3 1st level PDU failed Move the IP dongle from 1st level PDU to 2nd level PDU to check if the problem caused by 1st level PDU s failure or not If yes replace 1st level PDU TRS IPM 02 Q313V3 Fal www austin hughes com Replacement Removal or addition for PDU amp IP dongle 1 How to replace the failed IP dongle Step 1 Prepare a new IP dongle Step 2 Disable alarm email in lt Alarm gt page Step 3 Replace the failed IP dongle with the new one on 1st level PDU Step 4 Configure the setting of the new IP dongle same as the old one Please refer to user manual lt 2 2 gt for details Step 5 Click Start Connection in lt Status gt page for the relevant IP dongle Step 6 Enable alarm email in lt Alarm gt page again 2 How to replace the failed 1st level PDU with a new one Step 1 Prepare anew PDU and set the PDU to 1st level Please refer to user manual lt 1 2 gt display 9 1 for details Step 2 Disable alarm email in lt Alarm gt page Step 3 Power off amp unplug the device s which connected to the PDU Step 4 Power off amp remove the failed 1st level PDU from connection Step 5 Install the IP dongle on the new 1st level PDU Step 6 Install and connect the new PDU Step 7 Power on the new PDU and connect to the device s Step 8 Clic
5. k Start Connection in lt Status gt page for the relevant IP dongle Step 9 Configure the new PDU in lt Details gt and lt TH Sensors page such as Alarm Amp Name Location Step 10 Enable alarm email in lt Alarm gt page 3 How to replace a failed certain level PDU with a new one Step 1 Prepare anew PDU and set the PDU level accordingly Please refer to user manual lt 1 2 gt display 9 1 for details Step 2 Prepare an appropriate length Cat 5 6 cable Step 3 Click Set maintenance in lt Details gt page for the failed PDU Step 4 Use the Cat 5 6 cable to bridge over the failed PDU which will be replaced to minimize log data loss Step 5 Power off amp unplug the device s which connected to the failed PDU Step 6 Power off amp remove the failed PDU from connection Step 7 Install the new PDU cancel the cable bridging and reconnect the PDU to the last and next one Step 8 Power on the new PDU and connect to the device s Step 9 Click Remove maintenance in lt Details gt page for the new PDU Step 10 Configure the new PDU in lt Details gt and lt TH Sensors page such as Alarm Amp Name Location A Ignore step 2 amp 4 if the failed PDU is in the last level TRS IPM 02 Q313V3 P 2 www austin hughes com 4 How to move out a PDU without a replacement Step 1 Prepare an appropriate length Cat 5 6 cable Step 2 Click Disable Monitoring in lt Details gt page to stop monitoring the removed
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