Home

COPYRIGHT ©2007 GENERAL DYNAMICS

Contents

1. 79 AT ee 72 AT CD Clear Director 12 AT CR Boot Crash Recovery 42 AT DA Clear Status Buffer 72 AT DB Report Status Buffer 12 AT DD Request Display s 72 AT DE Network Status ssuss 12 AT DF Battery Status eese 12 Index AT DG Power On Self Test POST T2 AT FA Request Far end Authentication 72 AT FH Set Straps eese 72 AT FK Remote Keypress s 72 AT FMK Multiple Remote Keypress T3 AT FX System Retest eese 73 AUR DOE a 73 AT TE Backlight Control 73 AT TF Contrast Control 73 AT GCI Select Country Code 13 AT GCI Query Country Code T3 ATI10 Report Product TSN s ssssesessesseeeesee 72 ATI 1 Report Version Number 12 ATV Result Code Form sss 72 Aito EH 61 Automatic Public Key APK 30 B Backlight Control AT TE 73 Batte geen 2 71 72 85 86 96 Battery Status AT DE e oeertr tren 72 Black Computer Port 64 77 78 Black Digital Interface 10 14 86 Black Interfaces ioi tore eege 99 Boot
2. OK e Menus 72 Table 5 2 19 AT Commands continued AT Data Format Function Response Command AT FMK Octets 0 1 see Multiple Remote Keypress effectively OK or Table 5 2 20 actuates a keypress from 1 to 99 times ERROR octets 2 3 Example AT FMK 1402 presses the depending on keypress EXIT key two times code count range 01 to 99 AT FX K ERROR Zeroize Confirmation Must be sent immediately after AT FZ above to confirm zeroize request AT GCI 2 digit code Set the country code for the PSTN O per Table Connect accessory 5 2 21 AT GCI none Query which country code is set for the 2 digit code PSTN Connect accessory per Table 5 2 21 AT TE 0 x where x Backlight Control OK or 0 off Example AT TE0 3 sets backlight to mid ERROR 1 low 2 low mid 3 mid 4 high mid 5 high xx Where xx Contrast Control OK or is in the range ERROR 00 lowest to 11 highest Table 5 2 20 Keypress Codes Key Code E key 22 DIRECTORY CONFERENCE SPEED DIAL VOICE MAIL B 1B Menus 73 Table 5 2 20 Keypress Codes continued Code Key Code key Code Key OB 8 Table 5 2 21 Country Codes 0 ode 0 ode 0 ode Afghanistan 5C Lesotho 65 Kyrgyzstan CA Albania 01 Liberia 66 Laos 63 Algeria 02 Libya 67 Latvia F8 American Samoa 03 Liechtenstein 68 Norway 82 Ando
3. 555 2678 Back space A AN Figure 5 1 3 View Edit Dialog Scroll to the Name or Number field using the vertical scroll keys Enter your changes using the dialpad You can scroll right or left and delete characters using the soft keys To enter alphabetic characters rapidly depress the associated number key until the desired character is displayed The character is accepted when a different key is pressed or you pause 0 5 seconds Limited punctuation characters are mapped to the 1 O and keys refer to Table 3 3 1 Key Character Map on page 20 Press Save to accept your changes or EXIT to back out without making any changes 5 1 2 2 Deleting Contacts Scroll to the contact to be deleted and press Delete Press Yes in the confirmation dialog 5 1 2 3 Adding Contacts You can add a contact to your Personal Contacts list by selecting Add New Entry from the Personal Contacts menu Figure 5 1 2 on page 46 The Add New Entry dialog is similar to the View Edit dialog Figure 5 1 3 above O TIP The scroll keys can navigate between the name and number fields Pressing ENTER saves the contact only 1f both fields are non empty Otherwise pressing ENTER will not save the contact O TIP You can also add contacts from your Inbound and Outbound Call Histories and avoid manual entry of some information See Adding an Entry to Personal Contacts page 49 to find out how Menus 47 5 1 2 4 Searching Contacts Press the Sear
4. Table of Tables Table 3 3 1 Key Character Map c Saa ee bi vee ceases e estere is ane Rede eise 20 Table 3 7 1 Access Control Restrictions for Various Models sssssuss 28 Table 4 3 1 Secure Call Error Messages ci eren nox SEN 39 Table 5 2 1 Example Access Control Table ue tare br a tdt ear e EG Iu dp 50 Table 5 2 2 Lock Security Access Privileges sos n onini etre tci eta eerte ces iuis 51 Table 5 2 3 Change PIN Access Privileges iia dad ls asia iaa 51 Table 5 2 4 Zeroize Keyset Access Privileges uie ein ite aid 52 Table 5 2 5 Delete User ID Access Privileges iii da 53 Table 5 2 6 View UnivCert Access Privileges sess erre 54 Table 5 2 7 View APK Status Access Privileges esee 54 Table 5 2 8 View Group Key Access Privileges essere 55 Table 5 2 9 Load NTI Keys Access Privileges errada 56 Table 5 2 10 Add User Access Privileges oo Es 60 Table 5 2 11 Delete User Access Drtvileges 60 Table 5 2 12 Auto Lock Access Privileges ida 61 Table 5 2 13 Application Control Access Drivleges 63 Table 5 2 14 Security Level Access Privileges reine tete etta eene ean erase 63 Table 5 2 15 Speakerphone Control Access Drtvileges 64 Table 5 2 18 CLR Event Buffer Access Privileges o ooonionnnncnnnnccoococonccnoncnoncconcccononnnos 64 Table 5 2 19 Verify Software Access Privileges umero d renta e oda x pub dh 65 Table 5 2 20 Configuration Menu Access Privileges ssses
5. Thank you for purchasing the vIPer Phone from General Dynamics a global leader in secure communications technology SCIP was previously known as Future Narrow Band Digital Terminal FNBDT Welcome 1 Enjoy your new vIPer Phone CONSULT WITH YOUR LOCAL SECURITY AUTHORITY FOR SECURITY PROCEDURES APPLICABLE TO THE CONTROL AND USE OF THE viPer PHONE Export of the viPer Phone is restricted in accordance with the export regulations of the United States 1 1 Safety Information Read all of this safety information before using your vIPer Phone CAUTION CONTAINS PARTS AND ASSEMBLIES SUSCEPTIBLE TO DAMAGE BY ELECTROSTATIC DISCHARGE ESD A Only use the vIPer power converter that was provided with the phone Do not use a non vIPer power converter with the phone If necessary contact Sect ra Product and Sales Information page 97 to obtain a replacement vIPer power converter CAUTION The vIPer Phone contains a lithium battery While this lithium battery is not intended to be replaced by you it is important to be aware that the disposal of this lithium battery must be in accordance with local area regulations LA PRUDENCE Le T l phone de vIPer contient une pile de lithium Pendant que cette pile de lithium n est pas projet e tre remplac e par vous c est important d tre conscient que la disposition de la pile de lithium doit tre conform ment aux r glements de domaine locaux VORSICHT Das vIPer Telef
6. N NoPN Mil N No PIN User PIN User or Master PIN pens d User PIN Master PIN No PIN No PIN Sometimes a PIN is required to access certain menus depending on your access control model If a PIN has already been entered it will not be asked for again until the Auto Getting Acquainted 28 Lock timeout expires The Auto Lock timeout will expire after a period of inactivity Once it expires the cryptographic capabilities of the phone are inaccessible until a PIN is entered again For more information on the Auto Lock timeout refer to Auto Lock page 61 3 7 2 User Management In any but the Uncontrolled Access Control Model users may be added or deleted as needed to restrict use of the vIPer Phone s security features 3 7 2 1 Add Users Users may be added up to the limit supported by the phone currently 3 including the Master User Once User IDs and PINs have been created they should be issued to the responsible persons See Add User page 59 to learn how to add users 3 7 2 2 Delete Users When a user no longer requires access to the phone his User ID and PIN should be deleted See Delete User page 60 to learn how to delete users 3 7 2 3 Consequences of Deleting the Master User It is possible and desirable under some circumstances to delete the Master User after creating additional User IDs and PINs By deleting the Master User the ability to access security critical functions is removed Thi
7. annotations in the table convey the following meaning e No PIN No User ID or PIN is required to access this feature for this access control model For example anyone can access clear voice with any access control model e User PIN A User ID and PIN inclusive of Master User is required to access this feature for this access control model For example any person with a User ID and PIN inclusive of Master can access secure voice when using either the Controlled or Restricted access control model e Master PIN Only the Master s User ID and PIN can be used to access this feature for this access control model For example only the Master User can access software update when using the Restricted access control model e N A This feature does not appear with this access control model For example the PIN Menu does not appear when using the Uncontrolled access control model Table 3 7 1 Access Control Restrictions for Various Models Clear Voice Secure Voice Software Update PIN Menu Zeroize Menu Menu Menu Key Management Uncontrolled Controlled No PIN No PIN No PIN PINs defined No PIN User PIN User PIN Access Security Features Menu Configuration Menu Service Menu Phone Settings Menu Directory Menu Speed Dial Menu N A No PIN No PIN No PIN No PIN No PIN No PIN No PI N No PIN No PIN N No PIN o PIN o PIN Restricted PINs defined w Master
8. 5 Atthe Add First User prompt press Yes to create a User ID and PIN or No if you wish to use the phone without access controls the Uncontrolled Access Control Model The process ends if you selected No otherwise continue a If you pressed Yes you will be prompted to enter a Personal Identification Number PIN for User ID 1 A PIN is six digits long and may be any combination of digits you like b Youare then prompted to re enter the PIN to verify you entered it correctly c Atthe Make User Master prompt press Yes if you want the user to bea Master User which has the effect of choosing the Restricted Access Control Model Otherwise press No effectively choosing the Controlled Access Control Model 6 You will see Add User Successful followed by Key Load Finished Press ENTER or EXIT to conclude APK generation See Access Control page 26 for more information about access control models 5 2 3 2 3 Load Group Key A Group Key is usually generated and loaded using the Group Key Manager Tool The Group Key Manager Tool and the Group Key Manager Tool User s Manual are included on the distribution CD or can be obtained by contacting Customer Support page 95 5 2 3 2 3 1 Loading Group Key from the Data Port To load Group Key using the Group Key Manager Tool select Load Group Key from the Load NT1 Keys menu then select Load Group Key Data Port and follow the instructions in the Group Key Manager Tool User s Manual 5 2 3 2 3
9. Should a phone be opened it can still be used in the clear assuming no circuitry is damaged in the process but cannot place or receive secure calls You must return the phone to General Dynamics for servicing General Dynamics may refuse service if it sees evidence of tampering User Maintenance 85 9 If You Have Problems If you encounter problems using your phone we suggest you first ensure that you have followed the instructions in this guide and any applicable supplements Then work through the Troubleshooting Guide and finally call your telecom service provider for help If these attempts fail to fix the problem call Customer Support page 95 for additional help 9 1 Troubleshooting Guide Table 9 1 1 Troubleshooting General Problems Problem Fault Solution Display is blank Lack of power Verify that the provided power adapter is connected correctly and that the wall outlet has power It is easy to reverse connections on the power adapter The display shows Internal error Write down the eight digit error code shown on the Error Detected Please Wait While Phone Resets display then disconnect the 10 100 LAN cable and reconnect it If this fails to correct the problem contact Customer Support page 95 The top level menu is never displayed Internal error Disconnect the 10 100 LAN cable and reconnect it If this fails to correct the problem contact Customer Support page 95
10. it will create COMA and assign it to the USB Red Data Port Menus 68 5 2 6 3 1 1 Installing the USB Red Data Port Driver To install the USB Red Data Port Driver on your computer and connect your computer to the USB Red Data Port follow these steps 1 Insert the distribution CD into your CD drive Open the Utilities Folder and then the USB Red Data Port Driver Folder 2 Double click on Prelnstaller exe The Install Driver window will appear Click on Install You will see Installation Successful 3 Plug one end of the USB cable into the SECURE DATA FILL USB port on the back of the vIPer Phone and the other end into the USB port on your computer The Welcome to the Found New Hardware Wizard window will appear Click on No not this time and then click Next Click on Install from a list or specific location Advanced and then click Next Click on Search removable media floppy CD ROM and click Next The Completing the Found New Hardware Wizard window will appear and will say The wizard has finished installing the software for CP210x USB Composite Device Click Finish 9 You have successfully setup the USB Now repeat steps 4 through 7 to setup the COM bridge 10 The Completing the Found New Hardware Wizard window will appear and will say The wizard has finished installing the software for CP210x USB to UART Bridge Controller Click Finish 11 The Found New Hardware balloon will appear in bottom right corner of y
11. 2 Loading Group Key Manually A Group Key can also be loaded manually via the dialpad however it is susceptible to errors and is not recommended unless absolutely necessary The dialpad operates in alphanumeric mode when manually entering Group Key information Rapidly depressing or holding down a key will cycle through the alphanumeric characters assigned to the key The phone does some checking to ensure that invalid characters are not entered but there is no integrity mechanism to ensure that the exact same key is entered into all phones For this reason manually loading group key should only be considered as a last resort To manually load Group Key select Load Group Key Keypad from the Load NT1 Keys Load Group Key menu Select UnivCert Group Keypad to load Group Key associated with calls that use the Universal Cert encryption key or select APK Group Keypad to load Group Key associated with calls that use the APK encryption key Then proceed as follows Menus 57 1 Atthe Enter Slot Number 1 10 prompt enter a number 01 through 10 and then press ENTER 2 Atthe Short Title prompt enter the Short Title by which the Group Key will be known up to six characters A short title is the name of the key that is exchanged during secure call setup For dialpad entry the digits O through 9 are the only valid characters Then press ENTER 3 Atthe Display ID prompt enter the key name that will be displayed during a secure call up to six
12. 200 item list entering 5 0 will scroll to entry number 50 Getting Acquainted 17 3 2 The Display Initially your phone will be at the Top Level On Hook Display which is illustrated in Figure 3 2 1 Active Audio Device Speakerphone Setting ES notshownin dle Trust Indicator E SokPhone Enabled C Phone Muted Locked NTI Keys Mute Status PIN Status Key Status Dial Entry Field Call Status Soft Keys 555 1234 Local Phone Number Ph Figure 3 2 1 Top level On Hook Display The first two lines are used by the Secure Call Processor to display status information They provide important information on the security status of the phone e Speakerphone status indicates whether use of the speakerphone is allowed or not not whether the speakerphone is active at the moment If showing SpkPhone Enabled the speakerphone may be used in an active call If showing SpkPhone Disabled the speakerphone may not be used e The Phone Mute State when showing Phone Muted indicates that all microphones handset headset and speakerphone are disabled This is normal when the phone is on hook and will change to Phone Unmuted as soon as the phone is taken off hook e The PIN Status indicates whether a valid User ID and PIN has been entered and is active When showi
13. 2001 PTC 200 Iss2 Oct 1997 Amend 1 1998 General Information 100 24 Hott Reta 32 Access Control 26 27 28 50 51 52 53 54 55 56 57 60 61 63 64 65 67 87 Access Control Models 26 27 28 50 51 52 53 54 55 56 57 60 61 63 64 65 67 Add Userg 27 29 52 57 59 60 Auto Loko 29 50 61 62 77 Controlled Model26 27 28 50 51 52 53 54 55 56 57 60 61 63 64 65 67 87 89 Delete Users eem 29 52 53 60 Master User 26 27 28 29 34 39 50 52 53 57 60 61 63 64 67 87 89 PIN 26 27 28 29 38 39 50 51 52 54 57 60 61 77 87 89 Restricted Model26 27 28 50 51 52 53 54 55 56 57 60 61 63 64 65 67 87 89 Uncontrolled Model26 27 28 50 51 52 53 54 55 56 57 60 61 63 64 65 67 User ID 26 27 28 29 38 39 50 52 53 54 57 59 60 61 89 94 Accessories Headset6 10 11 13 14 16 23 24 25 34 40 41 42 45 49 PSTN Connectl 6 7 9 10 12 13 14 15 80 81 86 Push to Talk Handset sss 10 Software Update Cable sss 11 Add to Spd Dial oi ee e tends 45 48 Add USC tea 29 59 Administrator7 26 27 30 32 39 51 82 84 91 Answering a Call 25 APK Automatic Public Key 30 Application Control nia re tati oti ans 62 Approvals and Compliance 98 AT Command Error Codes
14. Access 5551234 Modem Firmware Version F10576 Last Call Statistics TERMINATION REASON LAST TX rate LAST RX rate Line QUALITY Figure 5 3 1 Network Information Display The first line under the Network Info header indicates that the phone is configured for PSTN operation This is followed by the phone number and voice mail numbers configured for the phone and the firmware version number of the PSTN Connect accessory The PSTN Connect accessory must be connected for its firmware version number to be displayed The final section shows statistics associated with the last call 5 3 2 Display Settings Phone Settings gt gt Display Settings The Display Settings dialog allows you to change the backlight intensity and display contrast 5 3 2 1 Backlight To change the Backlight intensity scroll to Backlight and press ENTER Use the up down scroll keys to change the intensity then press ENTER when you are satisfied 5 3 2 2 Contrast To change the contrast scroll to Contrast and press ENTER Use the up down scroll keys to change the contrast then press ENTER when you are satisfied Menus 80 5 3 3 Telco Settings Phone Settings gt gt Telco Settings Select Telco Settings to display the list of configurable settings for PSTN operation 5 3 3 1 Country Code Select Select the Country Code Select menu to configure the PSTN Connect accessory for the telephony equipment in the country in which you are operating the vIPer Ph
15. Delete User ID Access Privileges Security gt gt Zeroize gt gt Delete User Uncontrolled N A Access Control Model Controlled Restricted Menus 53 Ce NOTE When you delete the last User ID and PIN you will also consequently delete all key material loaded in the phone You will receive a prompt from the phone when you initiate deleting the last User ID and may choose not to continue at that point You will have to regenerate APK and reload Group Key if used before you can make a secure call 5 2 3 Key Management Menu The Key Management menu allows you to manipulate the key material stored in your phone See the Sect ra vIPer Phone Supplement for additional information about the keys and cryptology of the Sect ra vIPer Phone 5 2 3 1 View Keys The View Keys menus allow you to review the status of the various keys stored in the phone 5 2 3 1 1 View NT1 Key 5 2 3 1 1 1 View UnivCert The View UnivCert menu displays the authentication information in the Universal Certificate The access privileges for View UnivCert are shown in Table 5 2 6 Table 5 2 6 View UnivCert Access Privil eges Uncontrolled All Controlled Restricted The phone will display the authentication information from the Universal Certificate 1f UnivCert has been enabled Otherwise the phone will display UnivCert Not Enabled 5 2 3 1 1 2 View APK Status The View APK Status menu simply displays whether or not an APK has be
16. Diego Garcia Table 5 2 21 Country Codes continued ode 15 16 17 18 19 1A 1B B6 1D 2F 1F 20 21 22 23 24 25 26 D9 DD 27 28 29 2A 2B 5A FA 2C 2D 2E C2 31 F4 D Myanmar Burma Namibia Nauru Nepal Netherlands Netherlands Antilles New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island French Polynesia Gabon Gambia Georgia Germany Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guernsey Guinea Guinea Bissau Guyana Haiti Honduras 1C Samoa BE Fl San Marino 94 79 Sao Tome amp 96 Principe 7A Saudi Arabia 98 7B Senegal 99 7C Serbia C1 7D Seychelles 9A 7E Sierra Leone 9B 7F Singapore 9C 80 Slovakia C5 81 Slovakia FB D6 Slovenia FC D8 Solomon 9D Islands 3E Somalia 9E 40 South Africa 9F 41 Spain AO C9 Sri Lanka Al 04 Suriname A3 42 Swaziland A4 44 Sweden AS 45 Switzerland A6 46 Taiwan FE EC Tajikistan DI 47 Tanzania AN EI TBR21 FD 48 Thailand A9 49 Togo AA 4A Tokelau D5 4B Tonga AB 4C Trinidad amp AC Tobago 4D Tunisia AD 4E Turkey AE 4F Turkmenistan C7 Menus 75 Table 5 2 21 Country Codes continued Djibouti 32 Hong Kong 50 Turks and AF Caicos Islands Dominica 34 Hungary 51 Tuvalu BO Domi
17. Existing Call page 34 3 7 Security Features This section discusses features common to the Sect ra and Ta KSECURE vIPer Phones Users of the Sect ra vIPer Phone should consult the Sect ra vIPer Phone Supplement for a more detailed explanation of the capabilities of their phone Your vIPer Phone adheres to the Secure Communications Interoperability Protocol SCIP standard SCIP is a cryptographic key agreement and communication protocol developed by the United States and other governments to provide interoperable secure communications Getting Acquainted 25 3 7 1 Access Control Models The vIPer Phone contains access control features that restrict operation of the phone s security features to authorized users only The Security Administrator is responsible for selecting one of the three local user access control models supported by the vIPer Phone The three access control models are 1 Uncontrolled requires no User ID or PIN to access security features 2 Controlled permits a maximum of three User IDs with PINs each user having the same privileges and access to security features 3 Restricted permits a maximum of one Master User ID and PIN and two User IDs with PINs The Master User has access to some security features that are blocked from the regular users wv NOTE A PIN is a Personal Identification Number and works like a password on a computer You should not give your PIN to other people unless authorized by your
18. Phone Administrator e Manual provides information on installing the PSTN Connect network software on your vIPer Phone The other information in this manual does not apply to PSTN operation 1 3 3 3 Sect ra and TalkSECURE viPer Phone Software Update User s Manual The Sect ra and TalkSECURE vIPer Phone Software Update User s Manual provides instructions on updating the cryptographic software of the vIPer Phone Due to specific security requirements the process of updating the cryptographic software is different from that used to update the network processor software The network software upgrade process is described in detail in the Sect ra and TalkSECURE vIPer Phone Administrator e Manual See Updating Network Software page 83 in this guide for more general information Welcome 7 1 3 3 4 Group Key Manager Tool User s Manual The Group Key Manager Tool is a PC based tool used to generate and distribute Group Key Group Key used properly limits who can talk to whom More information on Group Key can be found in Advanced Features page 34 and in the Group Key Manager Tool User s Manual Welcome 2 Installation This section discusses how to connect your vIPer Phone to your network 2 1 Before You Start Before you connect your vIPer Phone to your network you should contact your carrier or local telephone support department to determine the following things 1 Is your line a standard analog telephone line that is active
19. Security Administrator Table 3 7 1 on page 28 shows access privileges associated with each access control model If you invoke the Controlled or Restricted access control models when you access a feature that requires PIN access you will be prompted to supply your one digit UserID and six digit PIN You have four opportunities to enter your UserID and PIN correctly On the fourth consecutive failed attempt your UserID and PIN are deleted If this is the last UserID all keys will also be deleted NOTE The number of attempts to enter a PIN is limited to prevent PIN guessing attacks on the phone The different access control models address different needs e Ifyou want anyone to be able to use the phone to place secure calls you should choose the Uncontrolled model by electing not to create User IDs and PINs e f you want only specific people to be able to make secure calls and alter the security settings of the phone choose the Controlled model by creating User IDs and PINs but not creating a Master User e Ifyou want only one person to be able to modify the security settings of the phone create a Master User wv NOTE Select a PIN that is easy for you to remember The vIPer Phone will let you enter any sequence of digits you want for a PIN the only requirement is that it be six digits long However certain PINs are not particularly good if you want to prevent unauthorized people from using your phone For example A
20. View Status Code to retrieve a list of the status codes recorded by your phone The Status Code list is very similar to the Error Code list shown in Figure 5 2 5 The first column of numbers is simply a reference number The second column is the session number and the third column is the Status Code 5 2 5 4 Version Info Version Info allows you to view the software version numbers of the various applications residing in the phone Select this item to view the following information e SCP Boot Ver The Secure Call Processor boot software version number SCP Oper Ver The Secure Call Processor operational software version number Secure VP Boot Ver The Secure Vocoder boot software version number Secure VP Oper Ver The Secure Vocoder operational software version number FPGA Ver The security firmware version number Network Proc Boot Ver The Network Processor boot software version number Menus 66 e Network Proc Oper Ver The Network Processor operational software version number e Network Proc Cure Ver The Network Code Upgrade Recovery software version number e HMI Boot Ver The HMI Controller boot software version number e HMI Oper Ver The HMI Controller operational software version number The above information is useful if you must report a problem to Customer Support page 95 5 2 5 5 Terminal Serial Number Select Terminal Serial Number to view the electronic serial number of your phone This version number should match the versi
21. Your server will provide voice prompts to guide you though listening to messages and personalizing your inbox Contact your carrier or telecom support department for further information Typical voice mail systems do not handle secure voice mail Should you dial into another vIPer Phone and be directed to a voice mail system you should not leave any information that you would not want other people to hear as the voice mail is not stored on the phone but rather in an unsecured external voice mail recording system Messages left on the voice mail system may be vulnerable WARNING DO NOT LEAVE CLASSIFIED MESSAGES ON A VOICE MAIL SYSTEM Your vIPer Phone does not secure messages stored on a voice mail system 4 5 Headset A high quality headset shown in Figure 4 5 1 is available as an accessory The headset should be connected to the HEAD SET jack on the left hand side of your vIPer Phone seen in Figure 4 5 2 Use of the headset is covered in Audio Device Selection page 34 The headset volume can be adjusted using the volume up down keys while in a call using the headset Figure 4 5 1 Headset Advanced Features 41 Connect Headset Here Figure 4 5 2 Headset Connector Location Ee NOTE The HEADSET interface of your vIPer Phone has been optimized for use with the accessory headset provided by General Dynamics Aftermarket headsets are available that may work with your vIPer Phone but operation is not guarante
22. aono e sebo CE oar Ip eaa no siss ioso sisses sessist 16 3 1 THE E EE 16 3 2 THE DISPLAY nec eite dine ect i boe fo uie te e adita eee dn 18 3 3 TEXT ENTRY niece a d ted Ete ened 20 3 4 MENU NAVIGATION ads 20 3 5 MENU SUMMARY ern He e ede ce dete iii 21 3 6 MAKE A CLEAR CALL tii E ect tiic i eec itt e adire eden 23 3 0 1 Dialing a Call sett sce sete A esi abo Ral hates 23 3 6 2 Answering a Call d Gd me tudedebeis e eei tha 25 3 7 SECURITY FEATURES EE 25 3 7 1 Access Gontrol Models t et e a eae ether re arde ad aiii 26 3 7 2 User Management tee ete e etie eee orte ER e E A 29 3 53 Key Management ie e getestet rie e eben ore e Gi ede E edt ee nd 29 3 7 4 RE 32 3 Fed Mode Ch lige siu e tet eri ete er iter encre eerte as tego 32 3 7 6 Depot Return with gen ac te A te tust eg c dese 33 ADVANCED FEA TURES EE 34 4 1 MANAGING CATES ce 4E ees te ele ettet etti e re enis 34 4 1 1 Preemption of an Existing Call 34 4 1 2 Audio Device Selection ccccccccccccccccssssssssccesccsessssssccssessvcsssssssuscssccsessssssccssessessssscescesvonseeaes 34 413 Hold Clear Calls Oniy Lii ii t oat eee 35 E E EE E 35 EE 35 4 2 VERTICAL SERVICES eege ed eed e dritte TREE dede ebat ie cue ee desde end tn 35 4 2 1 CATAN dd EU 35 ADD Call Waiting A AA A teet conse tite te 35 4 2 3 Call Forwarding and Reiection eese eren enne 36 4 3 SECURE CALLS En 36 431 Starting a Secure Call dei UR Re hee ANH ede es 36
23. associated with the UnivCert encryption key e APK Group Key General Dynamics defined Group Key associated with the APK encryption key A central administrator usually your Security Administrator defines who belongs to a group and assigns a Group Key to that group He loads the Group Key into each phone belonging to a group member The vIPer Phone can hold any combination of up to ten UnivCert or APK Group Keys to allow participation in multiple groups Suppose you have three groups called Management Sales and Engineering shown in Figure 3 7 1 Everyone in each group needs to be able to talk to members of his own group In addition you want Management to be able to talk to Engineering and Sales but you do not want Engineering and Sales talking to each other Each group gets their own Group Key there is a Sales Key a Management Key and an Engineering Key In addition Management gets the Sales Key and the Engineering Key Getting Acquainted 30 Because Management also has the Sales and Engineering Group Keys Management can talk securely with those departments But since Sales and Engineering do not share a Group Key they cannot talk securely with each other Managment E P ea Key y Engineering Figure 3 7 1 Group Key Management When you place a secure call the phone will automatically select a compatible Group Key to speak with the other party you do not have to select a key If you do not have a matching
24. concern The PSTN Connect accessory has also been approved for connection to telephone networks in the U S Canada Europe Australia and New Zealand 2 3 2 Push to Talk Handset A push to talk PTT handset is available for use in high noise environments or for applications with special security requirements When the PTT switch is released in its normal position the audio path from the handset to the phone is disrupted and the vIPer Phone sends audio silence frames over the network When the PTT switch is depressed the audio path is completed and normal voice is transmitted over the network The PTT switch only affects the outbound audio from your phone and only the audio from the handset The PTT switch cannot for example be used to mute audio from a headset The PTT handset is also hearing aid compatible The handset is shown in Figure 2 3 1 Figure 2 3 1 Push to Talk Handset 2 3 3 Headset A monaural headset with microphone is available see Figure 2 3 2 This headset is designed for use in applications where the background noise is high and is optimized for VoIP applications The headset comes with a detachable cord that is designed to separate if you should leave your desk without first unplugging from the phone The headset should be connected to the Headset connector on the left side of the vIPer Phone When worn the microphone should be positioned within one half inch of the wearer s lips for best performance Placing th
25. dial using the headset 1f you scroll to the desired contact then press the HEADSET key 5 1 1 3 Deleting a Speed Dial Number Scroll to the desired entry and press the Delete soft key 5 1 2 Personal Contacts The Personal Contacts menu is illustrated in Figure 5 1 2 The menu functions are provided by soft keys Menus 45 lli SpkPhone Enabled Phone Muted Locked NTI Keys Personal Contacts Bobs Billiards Carl Johnson Church Chicken Fred Overholt Lt Carlson Maj Major Nancy Nathan 0 Ops Center 2 3 4 5 6 7 8 9 4 Add New Add to Entry Spd Dial Figure 5 1 2 Personal Contacts The contacts are displayed ten entries per page You can scroll through the entries to select the desired contact or use a number key to rapidly select a contact on the displayed page press 10 to select the tenth entry To dial a contact take the phone off hook by either 1 lifting the handset 2 pressing SPEAKER or ENTER or 3 pressing HEADSET The remaining subsections discuss the functions provided by the soft key menus 5 1 2 1 View Edit The View Edit dialog allows you to view and change a contact Scroll to the contact and press View Edit You will be presented with the View Edit dialog which provides the ability to alter the name and number of the selected contact The dialog is shown in Figure 5 1 3 Menus 46 SpkPhone Enabled Phone Muted T Locked NT1 Keys Contact Information Name Davids Deli Number
26. gota UIS ERE 48 Mae WP eunte cep eiie eae 46 Phone Settings Menu Display SUM os 80 Network Information sees 80 Telco Set gs au oen ide e inier peor dea 81 Upgrade Network Processor Software 82 Phone Settings soft key 20 PIN Mts 50 Change Security DIN 5 Lock Security Services aoc qo etit rns E 5 Planned Approvals oerte 99 POST Power On Self Test 72 e EE 99 Power CONVE ET usted larisa 2 Power over Ethernet oua ais 86 Power Converter eere esee orent abe a n n e rannie 14 Power On Self Test POST AT DG 72 Preemption of existing call 34 Product and Sales Information 97 PSTN Connect 1 6 7 9 10 12 13 14 80 81 PSTN Connect Interfaces 99 Push to Talk Handset 10 Q Query Country Code AT GCT 73 R Red Data POE tecto eds 68 72 Red Interfaces ln 99 REDIAL Key sas 17 35 Remote Communication Timeout 40 Remote Crypto Verification Failed 39 Remote Keypress AT FK 72 Report Product TSN ATT10 72 Report Status Buffer AT DB 72 Report Version Number ATI11 75 Request Display AT DD 72 Request F
27. key and all of the Mandatory Exclusion Flags for your keys are set True to deny traffic you will not be able to speak with the other party However if your phone has one of its Group Key Mandatory Exclusion Flags set to False you will be able to talk securely to a party outside the group by performing a Secure Downgrade to APK Group Key is generated and loaded into the phone either by using the Group Key Manager Tool or by manually entering it via the dialpad The Group Key Manager Tool is a PC based application that is provided on your distribution CD and can also be obtained by contacting Customer Support page 95 General Dynamics recommends using the Group Key Manager Tool to generate and load Group Key into your phone The Group Key Manager Tool generates the Group Key and makes it easy to load the same Group Key into several phones For more information on developing and loading Group Key refer to the Group Key Manager Tool User s Manual included on your distribution CD For information on loading Group Key see Load Group Key page 57 Getting Acquainted 31 NOTE General Dynamics recommends that once the vIPer Phone has a Group Key loaded the user should create User PINs to control access to the vIPer Phone Without a User PIN anyone can access and use your vIPer Phone and Group Key Refer to User Management page 29 and Access Control page26 3 7 3 3 Zeroize The Zeroize function removes key material from you
28. lli SpkPhone Enabled Phone Muted lli Locked NT1 Keys Inbound Calls Davids Deli 555 2678 David N Goliath 555 1848 408 555 3333 Eds Used Howitzers 480 555 3456 Ernies Garage 555 2222 Francine 555 4433 Lance Gordon 654 555 5689 My Hairdresser 555 9854 Subway 555 8796 0 Tammy 555 5555 View Add to Edit Dial Contacts Figure 5 1 4 Call History cs 2 3 4 5 6 7 8 9 1 Menus 48 5 1 3 2 Dialing from the History To dial from the call history do one of the following 1 Scroll to or enter the number of the desired call and lift the handset this method uses the handset as the audio device or 2 Scroll to or enter the number of the desired call and press ENTER or SPEAKER this method uses the speakerphone or 3 Scroll to or enter the number of the desired call and press HEADSET to use the headset Many networks require you to dial 9 or 8 before dialing an outside number to seize an outside line You can do that from the call histories using the View Edit Dial key Press View Edit Dial scroll to the number field enter the desired prefix digits you can also select a call precedence see Changing the Precedence of Your Call on page 24 and initiate dialing as described above 5 1 3 3 Deleting an Entry from a Call History Delete an entry by scrolling to it and pressing Delete Press Yes in the confirmation dialog 5 1 3 4 Adding an Entry to Personal Contacts You can add an inbound or outbound call to you
29. of the power utility and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas CAUTION Users should not attempt to make such connection themselves but should contact the electric inspection authority or electrician as appropriate CAUTION As with any electrical device be aware that electrical shock may occur if the phone is used near water or during an electrical storm There is a risk of explosion associated with use of any electrical equipment near explosive gasses CAUTION The vIPer Phone may cease to function during a power outage You are advised to assess your emergency telecommunication requirements and provide alternate emergency telecommunication equipment if needed Welcome 4 1 2 Symbols and Fonts Used in this Guide This guide uses various typefaces and paragraph formats to identify special information of interest to the reader Keystrokes that are to be entered on the keypad are shown using the Keystroke Font Characters that are shown on the display are shown using the Display Font i NOTE This style is used for notations that are of special interest to the reader WARNING This style is used to call attention to items that may adversely affect the operation of the phone or place the user at risk TIP This style is used to convey information that may save you time and effort Welcome 5 1 3 Introduction
30. secure call setup process Select the 2100Hz Detect menu to adjust the length of time the signal must be present before the vIPer Phone will respond to it O TIP If false 2100 Hz detections occur due to background noise set the 2100Hz Detect to Long to increase the amount of time 2100 Hz must be present before secure call setup is initiated 5 3 3 4 Local Phone Number Select Local Phone Number to adjust the phone number shown on the top level display This value does not affect Caller ID information reported for your phone since that is configured on the telephone switch Contact your telephone service department if you need to change your Caller ID information 5 3 3 5 Voice Mail Number Select Voice Mail Number to specify the phone number to call to access your voice mail 5 3 3 6 Precedence Dial Mode Select Precedence Dial Mode to select the dialing method for placing precedence calls 1f supported by your telephone service Select Prefix Only to use a numeric code to activate a precedence selection Selecting Menu and Prefix allows prefix dialing but also displays precedence softkeys to simulate a 16 key dialpad Contact your telephone service department to see 1f your telephone service supports the A B C and D dialing digits before enabling the Menu and Prefix option 5 3 4 Upgrade Network Processor Software Select Upgrade Network Processor Software to put the vIPer phone in the mode for updating the network software Af
31. software packets If you are in Restricted mode and the Master PIN has been deleted the phone will display Master PIN Reqd No Master PIN You will need to delete all UserID PINs which will consequently delete all key material You can then perform Software Update After the update you will have to regenerate reload all key material and recreate users If you are unable to enter the Key Management Menu your phone may have been tampered Contact Customer Support page 95 If You Have Problems 89 Table 9 1 4 Troubleshooting Software Update Security Software continued Problem Fault Solution The software update stops at a high packet number e g 44 with internal SCP error 0X51 and indicates suse response timer expired The computer is sending data too slowly Try the following Place the software update file spd on your desktop Restart PC Updater and reload the update file for each software update Make sure you are using a standard serial cable not a null modem cable Try a different COM port Sometimes COMG is used as a modem port avoid this port Reboot your host computer Try a different faster host computer If problems persist contact Customer Support page 95 The PC Updater PC Updater is not Try the following application reports communicating e Verify the phone s Configuration Menu Data Port ERROR Timeout with the phone Rate is s
32. text Letters are mapped to the numbers 2 through 9 just like on a regular telephone Punctuation characters are mapped to 1 O and but these mappings are not printed on the keycaps Table 3 3 1 Key Character Map Key Character Map 1 1 one colon semicolon 2 2ABCabc 3 3DEFdef 4 4GHIghi 5 5JKLjkl 6 6MNOmno 7 7PORSpqrs 8 8TUVtuv 9 OWXYZwxyz a asterisk period at symbol 0 0 lt space gt zero hyphen space underscore comma D D 3 4 Menu Navigation Menus are navigated using the navigation keys scroll up scroll down ENTER and EXIT the soft keys and the special function keys From the Top Level On Hook Display you can invoke the following menus e The Security Menu via the Security soft key The Phone Settings Menu via the Phone Settings soft key The Directory Menu via the DIRECTORY key The Speed Dial Menu via the SPEED DIAL key For example if you press the DIRECTORY key you will see the Directory Menu shown in Figure 3 4 1 There is some logic to the punctuation key assignments Here is a suggestion that may help you remember The 1 key special characters are skinny and vertical and The key special characters are round and The 0 key special characters fill space but don t do anything space Getting Acquainted 20 SpkPhone Enabled Phone Muted Locked NT1 Keys Directory 1 Speed Dial 2 P
33. they are ignored by the phone Example AT FHOBO0115 enables Auto Lock and sets the timeout to 15 minutes Secure Voice Application Control Strap NOTE Access control must be satisfied before changes are allowed See also Application Control page 62 01 Enabled AutoSecure ON 02 Enabled AutoSecure OFF 04 Secure Voice Disabled not recommended Example AT FH1301 enables AutoSecure for voice Menus 17 Field Data 2 3 Data 2 3 Data 2 3 Table 5 2 22 Set Straps Data Fields continued Value ASCII Allow Speakerphone Strap NOTE Access control must be satisfied before changes are allowed See also Application Control page 62 01 Enabled 02 Disabled Example AT FH2001 disables Speakerphone use Allow Black Computer Port NOTE This command has no effect during PSTN operation Access control must be satisfied before changes are allowed See also Application Control page 62 01 Enabled 02 Disabled Example AT FH2301 disables the Black Computer Port Allow Web Management NOTE This command has no effect during PSTN operation but it will cause the phone to reboot Access control must be satisfied before changes are allowed See also Application Control page 62 01 Enabled 02 Disabled Example AT FH2501 disables Web Management Menus 78 Error Table 5 2 23 AT Command Error Codes Code Category Descript
34. unless Mandatory Exclusion is set to False for any Group Key It is of paramount importance that all key data be entered exactly the same in each phone in a group except for the Mandatory Flag and the Slot Number For this reason Group Key should be manually entered only as a last resort NOTE It is good security practice to distribute key data over a different channel than you use for normal data transfers For example do not call a person and recite Group Key data over the phone for which the Group Key is intended even if the connection is secured It would be better to mail the data 5 2 4 Security Features Menu The Security Features menu addresses the configurable security parameters and some security features of the vIPer Phone 5 2 4 1 Add User You can add User IDs and PINs to a vIPer Phone up to a limit of three Access privileges associated with Add User are shown in Table 5 2 10 Menus 59 Table 5 2 10 Add User Access Privileges Security Security Features Add User Uncontrolled All Access Control Model Controlled Any User Restricted Master User To add a user 1 Select Add User from the Security Features Menu 2 The vIPer Phone will assign a User ID 3 Enter the PIN for the new user 4 Press ENTER 5 The display will progress to the next dialog in which you re enter the PIN 6 Press ENTER again nh If this is the first User ID PIN created you will see the Make User Master prom
35. 101 Figure 1 3 1 Figure 2 3 1 Figure 2 3 2 Figure 2 3 3 Figure 2 4 1 Figure 2 4 2 Figure 2 5 1 Figure 2 6 1 Figure 3 1 1 Figure 3 2 1 Figure 3 4 1 Figure 3 5 1 Figure 3 6 1 Figure 3 7 1 Figure 4 5 1 Figure 4 5 2 Figure 4 6 1 Figure 5 1 1 Figure 5 1 2 Figure 5 1 3 Figure 5 1 4 Figure 5 2 1 Figure 5 2 2 Figure 5 2 3 Figure 5 2 4 Figure 5 2 5 Figure 5 3 1 Table of Figures VIPer PRONG 52 anerian das 6 Push to Talk Hands nes 10 Headset EE 11 Software Update Caples pesce ete eco este Rame m tatis 11 Tilt Base Assembly Lea itae a educ ate E E meia a bug tea eii 12 PSTN Connect Places 13 Een 15 Configuration Only Mode retia te co oe eat abalone 15 Functional Key Groupings in dia 16 Top level On Hook Displarucoiisrin lios 18 DEM e da ates 21 ert SUI iS 22 On Hook Dial Display acce comete e p ete PE AAA AAA 24 Group Key Management sseesseesseessesseressseessresseesseresseeesseessresseesseresseee 31 Headset er qe ea iit tse dbi eden cette dean er Me eiie 41 Headset Connector Locas et D modi a Neate 42 Microphone Eat auos odere tien ecd ee diis dudes 43 Ditectory Mni o oot los 45 Personal EE see een i O Sl bi tg 46 ViewEdit EE 47 HRH aod axdlsso ri oa pareti a 48 View Group Key DISplIaya uai ds 55 Load NEL K ys MEUS o tod dafs ld aa s sre debo MS 56 A to Lock E EE 62 Auto Lock Timeout Dialog iuret sere teste itae teta e rers 62 Eror Code E RT 66 Network Information Display ai 80
36. 2 Auto Lock Access Privileges Security gt gt Security Features gt gt Auto Lock Uncontrolled N A Access Control Model Controlled Any User Restricted Master User This menu is not available until a PIN is created You can activate or deactivate the Auto Lock feature through the Auto Lock menu shown in Figure 5 2 3 Once the security features are locked you must re enter a valid PIN to enable them again Select ON to enable the Auto Lock feature or OFF to disable the feature The gt indicates the active selection If you select ON you will be prompted to enter an Auto Lock timeout shown in Figure 5 2 4 Enter a timeout ranging from 01 to 99 minutes If you enter 00 the phone will display Value Invalid and use the previously defined value The Auto Lock timer is reset and restarted each time you exit a security feature menu or end a secure call As long as you are in a secure call or are accessing a security feature menu the timer has no effect The Auto Lock feature will not interrupt a secure call Once you end the secure session the timer will restart Menus 61 SpkPhone Enabled Phone Muted NT1 Keys Auto Lock Menu Figure 5 2 3 Auto Lock Menu SpkPhone Enabled Phone Muted NT1 Keys Auto Lock Figure 5 2 4 Auto Lock Timeout Dialog 5 2 4 4 Application Control The Application Control menu item currently contains only one item used to control the Auto Secure on Answer feature When A
37. 4 Troubleshooting Software Update Security Software Problem Fault Solution Attempted to software update the phone and the PC Updater Application indicated that the phone could not be updated or update Various Verify that the phone is receiving power This may require connecting the power adapter if you are not receiving power from the Ethernet connection Try removing and reapplying power Verify that the phone is properly connected to the host computer providing the update Use PC Updater 2 3 or later If the problem persists contact Customer Support freezes page 95 The PC Updater Incorrect software Obtain the correct software update package and try application reports update package again ERROR Invalid Product Code The PC Updater Host computer Verify that PC Updater Baud rate is set for 57600 application reports port configured Remove and reapply power to the phone and try ERROR incorrectly again CommPortError The PC Updater Phone not Try the following application reports entering software e Enter the Master PIN if the phone is in the ERROR AT update Restricted mode or the UserID PIN if in the ERROR response Controlled mode received e Verify that the phone s Configuration Menu Data Port Rate is set to 9600 PC Updater establishes communication with the phone at 9600 and then switches to the Baudrate displayed on its toolbar e g 57600 to send the
38. 4 3 3 Secure Call Setup Failures When you start a secure call your phone and the remote phone must agree on the parameters including key material for the call If the phones cannot agree the call fails and the phones revert to clear audio You are prompted to press CLEAR to be sure you are aware that you do not really have a secure session The phone will display one of the error messages from Table 4 3 1 and play beep beep beep Secure call failed Press clear to go clear Advanced Features 38 Table 4 3 1 Secure Call Error Messages Your phone was unable to negotiate a digital channel with the phone at the other end This may be due to low line quality or too much delay in the network Retry going secure If that is not successful hang up and try establishing a new call this may result in the network rerouting your call or try using a different line If the problem persists contact your telecom service provider Modem Error No Initiator No Response No Crypto Verify Unexpected MID Remote Crypto Verification Failed Crypto Verification Failed Call Setup Timeout Reset Timeout Transport Error No Matching Both phones must have common operational mode parameters e g vocoder Parameters type Contact your local Security Administrator EE Both phones must be configured to support a common operational mode i e o secure voice or secure data For example this error occurs when your phone perational Mode ca
39. 9 40 52 53 54 55 57 58 59 02 94 ESO EE 57 58 Load Group Ki 31 57 Load NII d n e E eR 36 55 SOIP arios lea id 1 54 LU niv Cert caidas 37 39 52 53 54 55 56 UnivCert Group Keypad sss 57 Universal Cerpfcate 29 30 View Group Key Vecina ida 55 VIEW INE Ge cc tate I II Me orte 54 Zerolze NT zen 50 52 Customer SuUppoTt ere oret ea nean 95 D DAO COUGS a sacs tetendit tetti 79 Data Port Mode cse eet eus 71 Data Port Rate ees 70 Delete Master User 29 Delete Us a tents 29 53 60 DIRECTORY key 17 20 44 Directory Menu Inbo nd Calls ides ioi t oed 44 Outbound alls 5 eere te reete eene 44 Personal Contacts oli n ture hei 44 Speed Dial i aue aepo tier atto eere ini 44 Display 5 18 19 20 21 23 24 32 37 38 40 44 45 48 51 54 55 58 60 61 72 80 81 85 86 89 92 Disposal tei a 96 E Enable UnivCert 56 Environment uso coi O a i Es 99 Ex ent A Oe 65 F Features SAUER i naa 81 82 Black Computer Port dai 64 AM A d Een dtes 36 Call Rejection ee 36 Cal Waiting sss ease ierant ax il uid 35 36 Caller ID atan 35 82 Klee es 6 23 36 51 67 93 Country Code Select ioo een aces 81 Display Settings essen teret rentes 80 Event Buffer 64 65 66 A oeste ee 6 Headset6 10 11 13 14 16 23 24 25 34 40 41 42 45 49 Hearing Aid Compatibility suse 6 A od thue s ede e hod 35 Lo
40. ASD Ending a Secure Calla ii a gto E ette Rue ette ec pe es 38 4 3 3 Secure Call Setup Failures eese aas eter ener en nennen nennen 38 4345 Secure Dialing uu ee ertt o t e GENEE ele 40 4 4 MOTCEMAT 35 iere rbes tete ete pee Ie E ERES er HERR edo iii 40 4 5 HEADSET ee eit oet e Oeo eere ti eee io feet o ein ree sen NUIT ex eere eere eet tede 41 4 6 SPEAKERPHONE UM 42 4 6 1 Getting the Best Performance essere eterne rre nennen erinnern 42 4 6 2 External Microphone esses eene nana nin 43 5 MENUS lt A PHNEES 44 5 1 DIRECTORY MENU eter esee reete eo a ee eee eee te ve cases A ii a 44 Ou Speed Di l A eee teer te etes ete o efe aote sita 45 3 52 Personal TEE 45 5 1 3 Inbound Calls and Outbound Calls Call Histories see 48 5 2 SECURITY MENU Cc 50 Steck ENEE e eT ETE E E E A EN 50 5 22 Lero MENU zih TERCERO ECCE 52 5 2 3 Key Management Menu RRA 54 3 2 4 Security Features EE 59 5 2 5 Na la IA A CT 65 3 2 6 Configuration Mei al Hr lesa et ii ee tte eee tela 67 5 3 PHONE SETTINGS MENU eege ege e e verme ene Deet Eresch eer 80 Ke Network nfOr mati ones a rh ter erede Poe Erbe pee tni ee ee t 80 E EE 80 E E RECO SCLIN GS ci o eq e URP ort ere Ere DO RN RR ate bots 8l 5 3 4 Upgrade Network Processor Software esee 82 6 UPDATING NETWORK SOFTWARE eee eene eese en eese tn eese to oeste tn ae eese en sese eo ee seen Peste toss
41. CIP 231 Secure Communications Interoperability Protocol ECMQV AES Cryptography Specification MELP Multiple Excitation Linear Prediction Vocoder specification AES Advanced Encryption Standard SHA 1 Secure Hash Algorithm 1 10 1 2 International Telephone Union ITU Standards v 32 Modem Operating at Data Rates Up to 9600 bps V 34 Modem Operating at Data Rates Up to 33600 bps G 729 Vocoder specification annex A and D G 711 Vocoder specification G 723 1 Vocoder specification G 726 Vocoder specification 10 1 3 EIA TIA Standards RS232F Serial port specification 10 1 4 Other Standards USB Universal Serial Bus Specification v1 1 10 2 Sect ra Product and Sales Information For other general product and sales information you may contact Sect ra Product and Sales Information Toll Free 888 897 3148 Commercial 781 455 2800 Fax 781 455 5555 Email infosec gdc4s com Visit the Sect ra Website at www qdc4s com sectera General Information 97 10 3 Approvals and Compliance 10 3 1 EMI EMC The vIPer Phone and PSTN Connect comply with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation WARNING Changes or modifications to the item not expressly approved by General Dynamics could void your authority to operate the equipmen
42. Crash Recovery AT CR 72 C Call Setup Tinto 39 Certificate Fall esee rien 40 Change Security PIN sesos 51 Clear Calls omnia 23 Answering a Call 25 Changing Precedence uoce ob reis ois 24 Of Hook dialing aiii er toten ass 23 On EHook dialing is o eere eon 23 Clear Directory AT CD 72 Clear Event Buffer 64 CLEAR Key ricotta 16 37 38 Clear Status Buffer AT DA 72 Communication Error s ssessseseeeesessssosese0e00se 40 CONDITA ue reis eet EN ee erga 4 ENITENIG curada iio sere hei 98 100 SH KEE 2 4 98 100 TeleO A aseo ERE 10 100 TEMPEST EE 100 KEE 10 12 13 99 CONE key tede E 1 7 17 34 Configuration SCIP Timeouts eeeeeeseeseeeeeseererereeeesens 40 67 77 Configuration NEE eeng 67 Data Port Modest is 71 Data Port Rte traes 70 Network EE 67 Red Data Port ta 68 KEE 67 View Fill SCatUsc ax salen ee etie uer Et dem 67 Configuration Only Mode 15 Contrast Control AT TF 73 Crypto Verification Failed 39 Cryptography APK Group Keypad sess 57 Automatic Public Key1 30 31 32 37 39 40 50 52 53 54 55 56 57 94 Enable UntvCert 29 55 56 Encryptie ine E ada 97 Encryption Keys ccce ener 29 30 38 Generate Abk eeeeseeeeeeeseeeseess 27 30 39 55 56 Group Key 1 8 29 30 31 32 37 38 3
43. DIRECTORY key Menus 44 SpkPhone Enabled Phone Muted Locked NT1 Keys Directory 1 Speed Dial 2 Personal Contacts 3 Inbound Calls 4 Outbound Calls Figure 5 1 1 Directory Menu 5 1 1 Speed Dial DIRECTORY gt gt Speed Dial Your vIPer Phone maintains ten speed dial entries for rapid dialing of frequently used numbers 5 1 1 1 Adding a Contact to Speed Dial Before a contact can be added to Speed Dial it first must exist in the Personal Contacts list Add your contact see Adding Contacts page 47 if not already in Personal Contacts If you have already created the contact use the Search utility see Searching Contacts page 48 to select the desired contact With the contact highlighted press the Add to Spd Dial soft key not the hard key The phone will display a list of your current Speed Dial contacts You may select an empty speed dial number or replace an existing speed dial contact with the new one Enter the speed dial slot you wish to use 1 through 10 and press Confirm 5 1 1 2 Dialing a Speed Dial Number Speed Dial contacts are accessed for dialing by pressing the SPEED DIAL key or through the Directory menu DIRECTORY gt gt Speed Dial The phone presents a list of your speed dial contacts and you can press a number 1 through 9 or O to access the tenth contact to dial the number If the phone is off hook it will use the handset as the audio device otherwise it uses the speakerphone The phone will also
44. GENERAL DYNAMICS Sect ra and TalkSECURE PSTN Connect viPer Phone User s Guide COPYRIGHT O 2008 GENERAL DYNAMICS ALL RIGHTS RESERVED Sect ra TalkKSECURE and viPer are registered trademarks of General Dynamics 1 Table of Contents WEE S OIDU T 1 1 1 SAFETY INFORMATION 5e eee cvatoe e ea conde hah he Rex Cep d de e egeta eo dem eu 2 1 2 SYMBOLS AND FONTS USED IN THIS GUIDE ener enne en rennen rennen nennen 5 1 3 INTRODUCTION eter ee te tete et Seen een Bee eee atin Beene wat 6 1 3 1 Phone Features ete tds sot tha roba detec DOTES tonis E 6 1 3 23 PSTN Connect What You Should Know 7 1 3 3 Ier dll cca etes ibo re sor bosse acidos brc dans nto Slade Rare 7 INSTALTATION E 9 2 1 BEFORE Y OU START dd 9 2 2 PAE GC cebie tess 9 2 3 AGCESSORIES do A A A A ista 9 2 3 1 PSTN CORRGGL x eaae a 10 23 2 EE a ata dex eid 10 2 9 3 Headsets E E tero ee eov tet steterit see tende goto e eee 10 2 34 Software Update E 11 LID EE 11 2 4 MOUNTING n erect ite ete A ede eed A 11 E DesSkiopui aate tee tiger etu cente ra gel en esas te edet tuit gen a iude 11 242 Wall MOUNT AA ea oS hn Ptah 13 2 5 ELECTRICAL CONNECTIONS 5 5 ence t ie a cbe ere eei eee hon cb tute 13 2 5 1 Handset and or Heodeet a e a a a a a e Ea a EA a a Eaa 13 2 5 22 iNetwork EEN 14 2 6 CONFIGURING THE PHONE 3 5 os 15 GETTING ACQUATNT ED encre eee ea aos oe eerta aen eH Caen
45. Keys Load NT1 Keys Menu 1 Enable UnivCerl 2 Generate APK 3 Load Group Key Figure 5 2 2 Load NT1 Keys Menu Access privileges associated with the Load NT1 Keys menu are shown in Table 5 2 9 Table 5 2 9 Load NT1 Keys Access Privileges Security gt gt Key Management gt gt Load NT1 Keys Uncontrolled All Access Control Model Controlled Restricted 5 2 3 2 1 Enable UnivCert The Universal Certificate encryption key must be enabled before it can be used for securing calls To enable it select Enable UnivCert from the Load NT1 Keys menu You will be guided through the enablement process 1 Press Yes or ENTER at the Enable UnivCert prompt 2 Press ENTER to confirm 3 You will see the Processing message 4 You will see Key Enable Finished Press ENTER or EXIT to conclude UnivCert key enablement See Access Control page 26 for more information about access control models 5 2 3 2 2 Generate APK Automatic Public Key is generated by the vIPer Phone To start generation select Generate APK from the Load NT1 Keys menu You will be guided through the key generation process 1 Press Yes or ENTER at the Begin Generation prompt 2 You will be prompted to press ENTER twenty times Press ENTER until the prompt goes away 3 You will see the Generating Key Material message Menus 56 4 If this is your first time loading key or the first time since zeroizing the key you will be asked to create a user
46. LR Event Buffer Uncontrolled All Access Control Model Controlled Any User Restricted Master User Menus 64 5 2 5 Service Menu The Service Menu contains various submenus that provide information related to the operational condition of the vIPer Phone All submenus carry the same access privileges illustrated in Table 5 2 17 Table 5 2 17 Verify Software Access Privileges Menu gt gt Service Menu Uncontrolled All Access Control Model Controlled Restricted 5 2 5 1 Verify Software Verify Software can be used to verify the cryptographic integrity of the software loaded in your phone Some organizations may require users to run this feature periodically to ensure the software has not been tampered with Select Verify Software from the Service Menu and wait for completion You will see the Verifying Software Please Wait message while the phone checks internal signatures on its software load When the check is completed you will either see Software Verify Successful or Software Verify Failed You should contact your security officer for further instructions if the verification fails NOTE The Verify Software function only checks the security software It does not verify the integrity of the networking software The networking software and the clear vocoder are checked each time the phone is powered on and during a 24 hour retest however this check is not as rigorous as that performed on the security software by the
47. The PSTN Connect will not work on digital or ISDN lines 2 Whatis the phone number assigned to this line 3 What vertical services e g hold call waiting call forwarding are enabled on your line and how do you use them Once you have answers to these questions you are ready to go 2 2 Packing List If you ordered a vIPer Phone with PSTN Connect you should have received the following items e vIPer Phone Two Ethernet cables Power adapter AC power cord Distribution CD Handset Coiled handset cord Tilt base PSTN Connect accessory RJ 11 phone cable USB cable Adhesive pad If you ordered PSTN Connect separately you should have received e PSTN Connect accessory e RJ 11 phone cable e USB cable e Distribution CD e Adhesive pad 2 3 Accessories General Dynamics provides the following accessories that will enhance the usefulness of your vIPer Phone Contact Sect ra Product and Sales Information page 97 to purchase any of the accessories discussed below Getting Acquainted 9 2 3 1 PSTN Connect The PSTN Connect allows for operation on a standard analog phone line instead of an IP network The PSTN Connect accessory includes a USB cable for connection to the Black Digital Interface BDI port and a phone cord for connection to an analog phone line jack A vIPer Phone in PSTN mode with an attached PSTN Connect accessory has been tested to TSG 5 requirements and is approved for use where on hook microphonics is a security
48. The display Loss of tamper This display can result from a number of conditions indicates Tamper variables e The internal lithium battery has failed Detected e Someone pressed the Depot Return switch see Returns on page 95 e Someone has attempted to open the case or otherwise tamper with the phone Contact Customer Support page 95 for repair The display PSTN Connect Verify that you are using the Sectera PSTN Connect indicates accessory not accessory and that it is securely connected to the BDI Unauthorized or properly port and then select the Retry softkey to reboot the no device connected phone If this fails to correct the problem contact connected to BDI port Attach PSTN Connect Module Customer Support page 95 If You Have Problems 86 Table 9 1 2 Troubleshooting Menu Access and Use Problem Fault Solution The PIN Menu Access Control Your vIPer Phone has not been configured with the option is not Configuration Controlled or Restricted access control model See displayed Access Control page 26 for more details You are unable to Tamper detected Your phone may have been tampered and must be enter the Key returned for repair Call Customer Support page Management 95 Menu The Software Security software Notify your security authority DO NOT ATTEMPT Verification Result compromised TO PLACE A SECURE CALL Contact Customer is Software Verify Support page 95 Fai
49. The vIPer Phone illustrated in Figure 1 3 1 was designed to be a fully featured phone that provides you with the highest level of security obtainable The vIPer Phone can operate on the Public Switched Telephone Network PSTN when used in conjunction with the PSTN Connect accessory This section describes those features at a high level Later sections cover each feature in detail Front View Rear View Figure 1 3 1 vIPer Phone 1 3 1 Phone Features The vIPer Phone is equipped with the following features Clear call capability Secure call capability High quality speakerphone Headset support with optional headset Voice Mail support Mute Flash Easy to use menus Hearing aid compatibility The actual features provided by the vIPer Phone may be limited by your network s capabilities Not all features described in this guide may work at your installation If you find a feature that does not work as described the first step is to contact your telecom service provider and determine if the network has that capability Welcome 6 1 3 2 PSTN Connect What You Should Know The vIPer Phone can operate on analog telephone lines using the PSTN Connect accessory There are several differences between operating the vIPer Phone in PSTN mode and IP mode IP telephones locally provide many services such as hold and call transfer PSTN phones rely on the carrier s switch or local Private Branch eXchange PBX to provide these services Carr
50. UnivCert Lock Buffer Timeout Disable View APK Application View Error Red Data UnivCert Status Control Code Port Zeroize View Group Speakerphone View Status Data Port APK Key Code Rate Zeroize Load Black Version Data Port Group Keys NT1 Keys Computer Port Info Mode Delete Enable Clear Event Terminal User UnvCert Buffer Serial Number Generate Web APK Interface Load Group Keys Load Group Getting Acquainted Key Data Port Load Group Key Keypad Figure 3 5 1 Menu Structure 22 3 6 Make a Clear Call There are many ways to initiate a call but they are all variations on two themes off hook dialing and on hook dialing Off hook dialing is what you do with an ordinary phone While off hook dialing is easy and what we are all used to there are some good reasons to start using on hook dialing The difference between on hook and off hook dialing is in the details The main difference you will see is that you can edit the dial string when you dial on hook but you cannot when you dial off hook If you enter a wrong digit on hook you can correct the error without having to hang up NOTE The speakerphone capability of your vIPer Phone may be disabled for security reasons 3 6 1 Dialing a Call Clear calls may be dialed either o
51. Verify Software function 5 2 5 2 System Retest System Retest has the same effect as removing and reapplying power to the phone Select System Retest from the Service Menu if you are experiencing problems with the phone The Perform System Retest message will appear Press ENTER to confirm See Jf You Have Problems page 86 for additional information 5 2 5 3 Event Buffer The Event Buffer allows you to view error and status codes stored by your phone e Error Codes are recorded when something goes wrong Error Codes typically indicate malfunctions of the phone e Status Codes are recorded during normal operation of the phone Menus 65 The Event Buffer is an important troubleshooting tool but should not normally be needed If you call Customer Support page 95 they may request a copy of the event buffer See If You Have Problems page 86 for additional information 5 2 5 3 1 View Error Code Select View Error Code to retrieve a list ofthe error codes recorded by your phone A sample Error Code list is shown in Figure 5 2 5 The first column of numbers is simply a reference number The second column is the session number and the third column is the Error Code lli SpkPhone Enabled Phone Muted lli Locked NT1 Keys Session Error Code 001 00002D OOFEOB 002 00002D 2FF1B5 003 00002D 40F1BO Figure 5 2 5 Error Code List You can scroll through long lists with the vertical scroll keys 5 2 5 3 2 View Status Code Select
52. ailed instructions on updating your security software Updating Security Software 84 8 User Maintenance The vIPer Phone requires the following minimal maintenance e Periodically cleaning the case with a soft dry cloth e Checking the condition of the case cables and connections and e Periodically charging the internal battery if the phone is disconnected from a power source for long periods of time WARNING The vIPer Phone is equipped with an internal lithium ion rechargeable battery that provides power to critical circuitry If this battery is allowed to discharge your phone will lose its ability to place secure calls and will display Tamper Detected The battery is sized to provide power to the circuitry for 48 months without recharging If the phone is stored for long periods of time it should be plugged into a power source for a minimum of two hours every 48 months to recharge the battery If the phone is stored at extreme temperatures either hot or cold it should be recharged more frequently Store the phone in a cool dry location e g office environment when not in use There are no user serviceable parts inside Opening the case will render the phone cryptographically incapable The case has tamper evident seals and is designed to facilitate inspection for tamper detection in environments where this is a concern Gi WARNING Opening the case of the vIPer Phone will render it cryptographically incapable
53. ar end Authentication AT FA 72 Reset Tmmneout see ENEE 39 Result Code Form ATV eese 72 TROP BS cec A ivi E DT OE 86 95 S Safety M 2 SCIP FC OAL oa divom a 67 elt EE 48 Secure Call Setup Bares oso eot O A NU 38 Secure Calls Heed 38 SEXTUS sos ee oo Pb tee eR e 36 Secure Communications Interoperability Protocol ases 1 25 38 40 67 77 94 97 Secure Dial eoi t rera aeos xut 40 Secure Downgrade 37 SECURE Rey rias vat tc een ens 16 36 38 Security 1 6 7 10 11 20 21 26 27 28 29 30 32 37 39 44 50 51 52 53 54 55 56 59 60 61 63 64 65 66 67 84 87 89 90 92 Add User ueteres 27 29 52 57 59 60 Application Control 63 Auto Lock us uii en 29 50 61 62 77 AO ad 62 Black Computer Port 77 78 Delete User eann Meee ces teks 29 52 53 60 A uu cath e 65 68 Security DEevel a eeu o ERE tees 63 Speakerphone iuris 77 78 Verify SO Wii ada 65 Web Management ds aces 71 18 VA SIVA AAAA EER EE PENEAN 28 50 52 53 73 95 Security Features Menu Add Set ed tiet Rs eu eas 59 Application Control 62 Auto LO tpe acai 61 Black Computer Port 64 Clear Event BUS tiles 64 Delete Usa 60 SECU Levels ue o iu ado Rete e 63 Speakerphong a ensues ERU te EE 64 Security Level eese 39 63 PROTECTED is 63 92 SECURE APK ou 63 92 Security Locked asus bes eos Fine PRA 39 Security Medline 50 Security soft Key sio
54. ave a working HyperTerminal session This proves that the USB Red Data Port is working 11 The most common errors that have occurred if you get no OK response are that the baud rate is set incorrectly or the wrong COM Port has been selected If you are unable to see the text you typed or if you get a 0 response type ATE1V1 and press ENTER Then type AT press ENTER and verify that OK is displayed 5 2 6 3 1 3 Uninstalling the USB Red Data Port Driver If you have any problems using the USB Red Data Port Driver remove and reinstall the driver To uninstall the USB Red Data Port Driver follow these steps 1 Access the Control Panel on your computer 2 Select Add or Remove Programs 3 Select CP210x USB to UART Bridge Controller 4 Select Change Remove To reinstall the driver see Installing the USB Red Data Port Driver on page 69 If you continue to have problems contact Customer Support on page 95 for assistance 5 2 6 3 2 Data Port Rate The Data Port Rate menu allows you to set the operating rate Baud rate of the RS 232 port It has no effect on the USB port The RS 232 port is configured for 1 start bit 1 stop bit and no parity These settings cannot be changed Scroll to the desired rate and press ENTER to select it Supported rates are 2400 4800 9600 14400 and 115200 baud The active selection is indicated by the gt symbol NOTE The data port rate should match the rate suppor
55. bscribed to if you use a local carrier but is most likely provided by any modern PBX Call waiting enables a single line phone to handle more than one call by using the infrastructure components PBX or switch to place a call on hold and answer or originate a new call or in some Advanced Features 35 cases to conference calls Call waiting services are not defined in the NANP and the features provided vary somewhat among carriers and PBXs Call waiting service is invoked when you generate a hookflash event On older analog phones a hookflash was generated by tapping the hookswitch on the handset cradle That may also work on your vIPer Phone but it may not work reliably Depress the FLASH key to generate hookflash events to switch between calls Typically a hookflash puts the current call on hold and answers the new call if there is one or allows you to initiate a new call if there is no new inbound call You may also be able to setup a three way conference Your carrier or telecom support department can provide you with the information necessary to use call waiting features Typically call waiting can be canceled on a per call basis using 70 This feature is commonly used with modems to avoid disruption of a data session While call waiting should not interfere with operation of PSTN Connect if you find the phone is occasionally dropping secure calls try dialing 70 or other code depending on your telecom service before you dial a ca
56. cal Phone Number 82 Mutis 6 35 Network Information sseseeeseeeeesseeeresssereesseeee 80 Network Quality zio sea deest 81 Precedence Dial Mode 82 Red Data Pont 68 70 72 Secure Call6 16 18 26 27 31 35 36 37 38 39 40 51 52 53 54 55 58 61 67 85 Secure Didi 40 Speakerphone 6 16 23 25 34 42 43 45 49 64 Telco SEMI sica pida 81 Upgrade Network Software 82 Voice Mall see euenit 6 17 34 40 41 51 88 Voice Mail Nube escindida 82 Web Manage pit did 64 FLASH Rs 16 36 e NL 24 G Generate APR eege 56 Group Keys tit oa 30 Group Key Manager Tool User s Manual 8 Group Key Mismatch sus 40 H Headset oeste dete iret SOR 10 41 HEADSET key 23 25 34 45 46 49 EE ee 1 7 17 35 I Inbound Calls ioter irent 44 48 Inbound Calls and Outbound Calls 48 Add entry to Personal Contacts 49 aD a dee CE ede Ee ord 49 Installation Configuration15 24 28 39 67 70 80 87 88 89 90 Electrical Connections4 13 36 40 53 59 85 86 89 A ede ee tds 4 Mounting ot 11 12 13 Thateoduction qune axis ii Ded todas 6 K Key Load eu t eta e de DN 209 Key Management Menu eee 54 Enable Un Estas ibas 56 Generate APR as 56 Load Group Keys idos 57 Load NEL KEYS 2 ois ed niece ri 55 K 54 eege 16 e 79 L LINE Ria 1 95 17 Load Group Keys dece ete ee op e ains 57 Load NT1 Keys oeste ust
57. ch soft key to find a particular entry in the Personal Contacts list Use the dialpad to enter the first few characters of the name to search for and press ENTER or the Find soft key The phone will display the best match to your search followed by the next nine entries 5 1 2 5 Adding an Entry to Your Speed Dial List Scroll or use the Search utility see Searching Contacts on page 48 to select the entry to be added to Speed Dial With the contact highlighted press Add to Spd Dial The phone will display a list of your current Speed Dial contacts You may select an empty speed dial number or replace an existing speed dial contact with the new one Enter the speed dial slot you wish to use 1 through 10 and press Confirm or ENTER Alternately you may scroll to the desired slot press ENTER and ENTER again in the confirmation dialog 5 1 3 Inbound Calls and Outbound Calls Call Histories DIRECTORY gt gt Inbound Calls or DIRECTORY gt gt Outbound Calls Your vIPer Phone maintains a history of the last 50 inbound and outbound calls You can use the histories to dial callers or populate your Personal Contacts list Call histories are cleared when the phone loses power or resets e g for 24 hour periodic retest 5 1 3 1 Inbound and Outbound Histories The inbound and outbound call histories have a similar format The Inbound Call history is shown in Figure 5 1 4 Select either Inbound Calls or Outbound Calls from the Directory menu
58. ctor labeled HEADSET on the left side of the phone The headset cord is designed to separate should you walk away from the phone while wearing the headset The cord may have an integral switch with positions numbered 1 through 8 Set the switch to the number 1 position using a straightened paper clip 2 5 2 Network and Power The telephone network connection is made using the PSTN Connect accessory Plug one end of the provided phone cord into the PSTN Connect accessory and the other end into your local analog phone jack Then plug the PSTN Connect accessory into the phone s BDI connector using the provided USB cable The vIPer Phone must still receive power from the Power Adapter Use one of the provided Ethernet cables to connect the 10 100 LAN port of the phone to the PWR LAN OUT connecter of the Power Adapter Connect the AC power cord to the Power Adapter and plug it into a convenient wall outlet See Figure 2 5 1 DO NOT make any connection to the LAN IN connector of the power converter Ld WARNING The vIPer phone cannot be used simultaneously as an IP phone and a PSTN phone Only one network IP or PSTN should be connected at any time While no harm will come to the phone if two networks are connected it is not tested nor certified to be operated in this manner and to do so may risk exposure of sensitive information The network supported IP or PSTN is determined by the software loaded on the phone It is possible to switch betwe
59. cure voice message Advanced Features 36 You may receive a Secure Downgrade request and hear the voice prompt Security Downgrade When asked press Yes to accept and No to abort the Secure Call If you press No your phone will direct you to press the CLEAR key to go Clear The Security Downgrade prompt occurs for any of the following scenarios e Your phone has an APK encryption key and the UnivCert encryption key enabled but the remote phone only has APK encryption key e Both phones have the UnivCert encryption key enabled but your phone contains Group Key with the Mandatory Exclusion Flag set FALSE and the remote phone does not have the same Group Key e Both phones have an APK encryption key but your phone contains a Group Key with the Mandatory Exclusion Flag set FALSE and the remote phone does not have the same Group Key Voice traffic in both directions is muted while the call is going secure Once the call is secure you can resume your conversation Also you will notice some data on the display that indicates your call is secure You will see Secure Voice displayed on the left side and the security level displayed on the right side of the Secure Processor Status Line see Figure 3 2 1 You should also see the T Trust Indicator in the left most column Gi WARNING If you see a message on the display that indicates you are in a secure call but the T Trust Indicator is not present in the first column of the line
60. displaying this data YOUR CALL IS NOT SECURE and you should not engage in any classified discussion You should report this problem to your COMSEC Custodian or Security Administrator as well as to Customer Support page 95 You should expect three indications that you are in a secure session e A solid blue light under the SECURE key e A voice prompt indicating Line is secure and e A security level display with a T Trust Indicator in the first column of the lines displaying security data There may be additional information but absence of any of the three indications cited above suggests your phone has been compromised and should not be used for secure calls Depending upon the device at the other end of your call and network conditions the vIPer Phone can complete a clear to secure transition in two to twenty seconds Calls out to the public telephone network will typically take much longer to go secure than calls confined to the Internet NOTE The amount of time it takes to go secure may vary but is generally 15 to 30 seconds Advanced Features 37 There are several reasons why a call can fail to go secure e The device on the other end of the call is not compatible Make sure the device you are calling is SCIP FNBDT compatible e You have incompatible Group Key See Group Key page 30 for more information e Your phone or the phone at the other end has not been filled with key material See Encry
61. e link to the remote phone is maintained The words Phone Muted appear on the top line of the display when outbound audio is muted The words Phone Unmuted appear on the top line of the display when outbound audio is being sent Outbound audio is always muted when the phone is idle Zei NOTE Outbound audio is always muted when the phone is idle 4 1 5 Redial You can quickly redial the last dialed number by pressing REDIAL The redial buffer only remembers the last dialed call but it does preserve precedence information see Changing the Precedence of Your Call page 24 Thus if you dialed a number with high precedence when you use Redial the new call will be dialed with the same precedence The redial buffer is cleared when power is lost or the phone resets e g for 24 hour retest 4 2 Vertical Services Some features may be provided by your PBX or local carrier rather than the vIPer phone This section provides a limited discussion of vertical services For more information consult with your carrier or local telecom support department 4 2 1 Caller ID Caller ID is one of the most popular services provided If you use a local carrier Caller ID must be subscribed to if you want the feature If you are on a PBX it is probably provided if the PBX has the capability Received Caller ID information is displayed on the Call Status line 4 2 2 Call Waiting Call waiting is another very popular vertical service It too must be su
62. e microphone below the lips will reduce popping and breath noise when in use Getting Acquainted 10 Figure 2 3 2 Headset When the headset is in use calls are initiated and answered by pressing the Headset button Calls are terminated by pressing the Headset button a second time Calls can be transferred between the headset handset and speakerphone by either pressing a button or lifting replacing the handset 2 3 4 Software Update Cable A software update cable is available if you need to update the security software of your phone Refer to Figure 2 3 3 Figure 2 3 3 Software Update Cable NOTE A standard 9 pin RS 232 serial cable can be used to update your security software Do not use a null modem cable 2 35 Additional Items You may order power supplies power cords standard handsets and Ethernet cables by contacting Sect ra Product and Sales Information page 97 2 4 Mounting The vIPer Phone can be placed on a desktop or mounted on a wall 2 4 1 Desktop A tilt base is provided for desktop use The base provides three viewing angles for your convenience Figure 2 4 1 illustrates the tilt base assembly Getting Acquainted 11 Upper attachme clips Keyhole slots ilt Bracket ase Lower Bott attachment ottom clips Figure 2 4 1 Tilt Base Assembly The Mounting Bracket comes attached to the bottom of the vIPer Phone It may be removed if needed but under normal circumstances s
63. e names are the property of their respective owners Reg U S Pat 8 Tm Off
64. e of the phone is least effective 4 6 2 External Microphone The external MIC connector on the left hand side of the phone is not available at this time Advanced Features 43 5 Menus This section discusses the vIPer Phone s menus e Directory Menu page 44 accessed by the DIRECTORY key e Security Menu page 50 accessed by the Security soft key e Phone Settings Menu page 80 accessed by the Phone Settings soft key At the beginning of each section you will find a menu path such as The Keystroke Font is used for the word DIRECTORY to indicate that the DIRECTORY key is pressed to activate the menu The Display Font is used for Personal Contacts and Find to indicate that these must be selected from the phone s dynamic menus The security menu paths are described in tables which are explained in Security Menu page 50 5 1 Directory Menu The directory is a compilation of services provided both by your phone and your network consisting of e Speed Dial Speed Dial provides the capability to dial frequently used numbers with just two keypresses and to add contacts to the Speed Dial list e Personal Contacts Personal Contacts is a local directory maintained by your phone It can hold up to 200 entries e Inbound Calls Outbound Calls The vIPer Phone maintains a record of the last 50 inbound calls and the last 50 outbound calls made and received The Directory shown in Figure 5 1 1 is accessed by pressing the
65. e with a phone that does not have Group Key but do not want to allow 1t normally enter a bogus Group Key with the Mandatory Exclusion flag set to FALSE then delete the key when the need for it no longer exists The key is not actually used so the values you enter are not important except for the Exclusion flag Menus 58 O TIP If you have a temporary need to go secure with a phone that does not have Group Key but do not want to allow it normally enter a bogus Group Key with the Mandatory Exclusion flag set to FALSE then delete the key when the need for it no longer exists The key is not actually used so the values you enter are not important except for the Exclusion flag O TIP When manually entering a key value it can be tempting to enter something that is easy to enter and remember such as 12345678901234567890123456789012 While this practice does make entry easy it does not result in a good key Good keys should be consist of random data and random data is neither easy to remember nor enter General Dynamics recommends if at all possible using the Group Key Manager Tool provided on your distribution CD to generate and load your key data If you are unable to use Group Key Manager to generate your key there are several good sources of random data on the Internet WARNING Failure to manually enter the same key data used in other phones in the same group will render your phone incapable of going secure with those phones
66. eadset will become active You can then place the handset on the cradle e f you are using the speakerphone or headset and lift the handset off the cradle the handset becomes active immediately e f you are using the speakerphone and press HEADSET the headset becomes active e f you are using the headset and press SPEAKER the speakerphone becomes active The Master User of your phone may elect to disable speakerphone capability if your phone is used in certain environments If so the SPEAKER key has no effect The top line on the display shows an icon indicating which audio device is active No icon is displayed if all audio devices are inactive For more information on speakerphone see Speakerphone page 42 For more information on the Master User capabilities see Security Features page 25 Advanced Features 34 4 1 3 Hold Clear Calls Only The HOLD key is disabled during PSTN operation 4 1 4 Mute Press MUTE to mute outbound audio for the currently active call appearance Press MUTE again to restore outbound audio When the phone is muted it doesn t send out any audio but it still receives audio from the other phone The caller at the far end will hear nothing but you will still be able to hear him Mute works during both clear and secure calls This is important to remember since the transition between clear and secure calls will maintain the current mute state of the phone Mute always consumes bandwidth because th
67. ed NOTE The MIC interface on your vIPer Phone is currently not used 4 6 Speakerphone Your vIPer Phone is provided with built in speakerphone capability This section provides information on using the speakerphone to your best advantage Use of the speakerphone to originate calls is discussed in Make a Clear Call page 23 4 6 1 Getting the Best Performance The internal microphone is optimized for best performance in a high noise environment with a single user You will get the best performance if you speak directly into the microphone as opposed to across it located in the lower right hand corner of the phone The microphone will be most sensitive if the phone is placed in the most vertical position on an uncluttered table top This is because the microphone functions as a boundary microphone in which it picks up reflections off the table as well as the direct sound In the flat position the microphone does not have the ability to capture reflections off the table Figure 4 6 1 illustrates the location of the internal microphone Advanced Features 42 GENERAL DYNAMICS Sect ra viPer Phone Figure 4 6 1 Microphone Location If two parties are sharing the speakerphone the microphone is most effective if you are both in front of the phone speaking directly into it Alternately with the phone in the most upright position a person may be seated to the rear of the phone Placing persons to either sid
68. en generated The access privileges for View APK Status are shown in Table 5 2 7 Table 5 2 7 View APK Status Access Privileges Uncontrolled All Controlled Restricted The phone will display APK Keyed if APK has been generated Otherwise you will see APK Not Keyed Menus 54 5 2 3 1 1 3 View Group Key The View Group Key menu displays whether or not each of ten Group Key storage slots are loaded The access privileges for View Group Key are shown in Table 5 2 8 Table 5 2 8 View Group Key Access Privileges Security Key Management View Keys gt gt View NT1 Key gt gt View Group Key Uncontrolled All Access Control Model Controlled Restricted The View Group Key display is shown in Figure 5 2 1 You can scroll to any of the slots and press ENTER to get additional information on the key in that slot Alternately you can press a digit 1 10 to go immediately to the detail display lli SpkPhone Enabled Phone Muted NT1 Keys View Group Key Slot Slot Slot Slot Slot Slot Slot Slot Figure 5 2 1 View Group Key Display 5 2 3 2 Load NT1 Keys The Load NT1 Keys menu is illustrated in Figure 5 2 2 Your vIPer Phone is incapable of establishing a secure call until the UnivCert encryption key has been enabled or APK encryption key has been generated Select either EnableUnivCert or Generate APK to enable secure call operation Menus 55 SpkPhone Enabled Phone Muted NT1
69. en networks but only by obtaining and loading the correct software NOTE The 10 100 PC Port is disabled during PSTN operation Getting Acquainted 14 No Connection To Telco Figure 2 5 1 Phone Connection 2 6 Configuring the Phone For PSTN operation you may optionally customize your vIPer Phone s configuration such as your local phone number and number to dial when the VOICE MAIL key is pressed See Telco Settings page 81 for more details The vIPer Phone also provides a Configuration Only mode if the PSTN Connect accessory is not present or not properly connected Select the Continue softkey when that error message is displayed to place the phone in Configuration Only mode In this mode all of the menus are accessible for phone configuration as shown in Figure 2 6 1 but calls cannot be placed or received SpkPhone Enabled Phone Muted Locked NT1 Keys CONFIGURATION ONLY MODE Reboot Phone to exit 555 1234 Phone Back Security Settings New Call Figure 2 6 1 Configuration Only Mode Getting Acquainted 15 3 Getting Acquainted 3 1 The Keypad Figure 3 1 1 illustrates the functional key groupings of the vIPer Phone Figure 3 1 1 Functional Key Groupings The phone keys are organized in functional groupings as follows e The Dial pad is used to dial phone numbers and enter information into the phone Both on hook and off hook dialing are supported e The FLASH key is used to access additi
70. ephony using the latest Secure Communications Interoperability Protocol SCIP signaling In addition the vIPer Phones provide clear voice using standard protocols defined by governmental and regulatory agencies They have been tested for interoperability on a wide variety of networks and with various equipment configurations If you purchased your vIPer Phone with the PSTN Connect accessory the phone will already be loaded with the PSTN Connect software If you purchased the PSTN Connect accessory separately you will need to install the PSTN Connect software from the supplied CD on your vIPer Phone before use See Sections 6 and 7 for more information The TalkSECURE vIPer Phone provides encryption using Universal Cert UnivCert or Automatic Public Key APK for encryption keys and Group Keys for the establishment of User Groups The Sect ra vIPer Phone provides additional cryptographic capabilities that are discussed in the Sect ra vIPer Phone Supplement All General Dynamics security products are designed and manufactured to meet General Dynamics precise specifications and world class quality standards During development our laboratory testing team performed rigorous durability and compliance tests We are confident that the vIPer Phone meets your own exacting standards NOTE The PSTN Connect accessory provides single line single appearance capability The LINE HOLD and CONF keys on your phone are disabled for PSTN operation
71. erface Display5 18 19 20 21 23 24 32 37 38 40 44 45 48 51 54 55 58 60 61 72 80 81 85 86 89 92 Keypad sd 5 16 20 31 47 48 57 58 Menu Navigaton 17 20 Soft Keys 17 19 20 24 40 44 45 46 47 48 Trust Indicators nienean i ana 19 37 V Verily Software diede aco EE 65 Verson Tito et oa te ocv 66 View E EE 67 View KEYS acne ihi ar eU ia d 54 VOICE MATE Keys raros 15 17 Voice Over Internet Protocol 10 13 W E ee qe 96 Web Management eeeeeeeee 77 78 Z LEO eoe tates pass D ee RIS TE 32 Zeroize AT FZ sees 73 RTE EE 52 Delete User Us ico e t bi ea abes ent SE Disable Dv E 52 Zeroize AWK By oed eo eror eio cedes 22 LOW APR enc edes psit ius 52 Zeroize Group Key eee cinteceere e tn Hane 53 LEO EE 52 Zetolze NT T anestesia phe coat exte 52 GENERAL DYNAMICS 8220 East Roosevelt Street Scottsdale AZ 85257 Sect ra Product and Sales Information 888 897 3148 or 781 455 2800 Maintenance Repair 877 230 0236 or 410 850 4893 www gdc4s com sectera 68 P49741G RevA 2008 General Dynamics All rights reserved Sect ra TalKSECURE and vIPer are trademarks of General Dynamics Cisco Cisco Systems the Cisco Systems logo the Cisco Square Bridge logo and IOS are registered trademarks or trademarks of Cisco Systems Inc and or its affiliates in the U S and certain other countries All other product and servic
72. ersonal Contacts 3 Inbound Calls 4 Outbound Calls Figure 3 4 1 Directory Menu Menus are implemented as numbered lists The first item in the list is highlighted with inverse video and it can be selected by pressing ENTER You can scroll up or down using the scroll arrows to select a wanted menu item or alternately you can just press the number associated with the menu item For example if you wanted to access the Outbound Call history you could either e Press scroll down scroll down scroll down ENTER or e Press A O TIP Learn to use the number shortcut keys they will save you time Use the EXIT key to back out of a menu NOTE After a period of inactivity in a menu the vIPer Phone will revert to the next higher menu After a similar second period of inactivity the vIPer Phone will exit the menu system and show the Top Level On Hook display This behavior is normal The vertical scroll keys are also used to navigate long lists Depressing a scroll key momentarily moves the cursor up or down one line Holding down a scroll key causes the display to scroll one page at a time approximately 10 lines per page 3 5 Menu Summary The menu structure of the vIPer Phone is shown in Figure 3 5 1 The Sect ra vIPer Phone supports additional security menus Users of the Sect ra Phone should consult the Sect ra vIPer Phone Supplement for additional menu details Each menu function is discussed in detail in Menus
73. es The phone will briefly display Security Services Locked You can unlock the phone by selecting any menu that requires PIN access or placing a secure call The phone will prompt you to enter a PIN Access privileges for Lock Security are shown in Table 5 2 2 Table 5 2 2 Lock Security Access Privileges Security gt gt PIN Menu gt gt Lock Security Services Uncontrolled N A Access Control Model Controlled Restricted 5 2 1 2 Change Security PIN The Change Security PIN function allows the current PIN User to change his PIN The PIN must be 6 digits long PIN values are not checked for validity other than they must include six digits Access privileges for Change Security PIN are shown in Table 5 2 3 Table 5 2 3 Change PIN Access Privileges Security gt gt PIN Menu gt gt Change Security PIN Uncontrolled N A Access Control Model Controlled PIN User Restricted PIN User Ee NOTE Select a PIN that is easy for you to remember The vIPer Phone will let you enter any sequence of digits you want for a PIN the only requirement is that it be six digits long However certain PINs are not particularly good if you want to prevent unauthorized people from using your phone For example Avoid repeating digits or sequential digits Do not use part of your phone number driver e license number or other commonly known number Do not use recognizable patterns such as 121212 Check with your Security Admin
74. essa a 83 7 UPDATING SECURITY SOFTWARE ee eene eese ene e een tn eese to nose ee tone eee tn sees ases seen nee teen eese ea ae 84 8 USER MAINTENANCE D 85 9 FE YOU HAVE PROBLEMS eestecss cessesessevsetaekecrFcte nus ko eve ENEE EE US axe eS Ree Tera Re svo 86 9 1 TROUBLESHOOTING GUIDE a eei ette rti eee a ee hate etie eite ee eee eet eie 86 9 2 CUSTOMER SUPPORT 4 sete ovra S PRO die qub edem hera nies 95 9 3 REP RNS3 6 ditte a a nde det n a odiis t ede t aie cn bur 95 9 4 WARRANTY TERMS AND CONDITIONS sistiese tsir sorrise i sente ta stent E etant en eee S 96 9 5 JE INO VR E 96 10 GENERAL INFORMATION geseet ie eo sasuke eroe sh dae bn eo naa Uv Pd e Ue EE Pe eo daa ae ee EE eaae ue eo Ebo sE Rea eere Ran edo be 97 10 1 APPLICABLE STANDARDS M 97 10 1 1 Government Standards ecc eee eee eee eee xe ea ge eee aue eo ege vert Ree vega ege kie vera des 97 10 1 2 International Telephone Union ITU Standards eee 97 10 1 3 EA ee te e a Re RS Od gas attendee des teases 97 10 1 4 Other EE 97 10 2 SECT RA PRODUCT AND SALES INFORMATION eee eren ener ennt eene enne nnne 97 10 3 APPROVALS AND COMPLIANCE ccssscsssccessecsssceensessssceensecnsscesnsecessceensecssceensesessesensecessesensesnsees 98 10 3 1 EMIEM O SEE 98 10 3 2 Safe V unen cp 98 10 4 APPLICABLE PATENTS 98 10 5 SPECIFICATIONS as 99 KIK dor TERRE
75. et plates such as ATBK VoIP from AllenTel http www allentel com Alternately you may screw two number 8 sheet metal screws not supplied into the wall to engage the keyhole slots Only the lower and one of the upper slots need be engaged Use appropriate wallboard anchors if you are mounting the phone to wallboard For wall mount use with the PSTN connect accessory the PSTN Connect can be adhered to the wall with the adhesive pad or allowed to dangle TSG 5 compliance cannot be assured in this configuration however as TSG sensitivity can be affected by mounting location General Dynamics recommends that the vIPer Phone be desk mounted if PSTN Connect is to be used in a TSG sensitive environment 2 5 Electrical Connections 2 5 1 Handset and or Headset Connect your handset to the phone using the coiled handset cord provided in your package Insert one end of the cord into the connector at the base of the handset Insert the other end of the cord into the connector labeled HANDSET on the left side of the phone The handset is hearing aid compatible You may be required to change a setting on your hearing aid to take advantage of this feature Getting Acquainted 13 If you purchased the optional headset you will notice that the headset comes with a separable cord Connect the separable cord to the headset by mating the flat connector on the cord with the flat connector on the headset Connect the other end of the cord to the conne
76. et to 9600 on AT command e Re power the phone restart PC Updater and try resending again followed by e Ifyou are using a USB to serial adapter try a ERROR Too plain serial cable instead many timeouts e Verify that you are using a plain serial cable not stopping update a null modem cable e Try a different COM port Sometimes COMG is used as a modem port avoid this port If the problem persists contact Customer Support page 95 Software Update Incomplete Repeat the software update process appeared to finish software update but the phone never displays its top level menu If You Have Problems 90 Table 9 1 5 Troubleshooting Network Software Upgrade Code Upgrade Problem Fault Solution Phone displays Phone requires an The phone waits for a Code Upgrade file to be Terminal update of the uploaded via its Web Interface and will not service Unavailable network any calls Connect a PC to the LAN port using a Code Upgrade processor cross over cable and browse to the address of Required software http 192 168 1 3 to start the Code Upgrade process Contact System Admin More detail is in the Sect ra and TalkSECURE vIPer Phone Administrator s Manual See your COMSEC Custodian or telecom Security Administrator if you need help If You Have Problems 91 Table 9 1 6 Troubleshooting Group Key Processing Problem Fault Solution Cannot go secure No matc
77. ff hook like a conventional phone or on hook like a cell phone 3 6 1 1 Off Hook Dialing The steps for off hook dialing are 1 Take the phone off hook by lifting up the handset or momentarily depressing the HEADSET or New Call softkey or SPEAKER key if speakerphone is enabled 2 Wait for dial tone then dial the number 3 Do one of the following to end the call a Place the handset back on its cradle if you are using the handset b Momentarily depress the HEADSET key if you are using the headset c Momentarily depress the SPEAKER key if you are using the speakerphone d Press the End Call softkey 3 6 1 2 On Hook Dialing The steps for on hook dialing are 1 Enter the dial string When you enter the first digit the top level display changes as shown in Figure 3 6 1 The and scroll arrows combined with Backspace permit editing of the dial string 2 Do one of the following to initiate the call a Liftthe handset for a normal phone conversation b Press SPEAKER to use the speakerphone capability if speakerphone is enabled c Press HEADSET to use your headset Getting Acquainted 23 d Press the New Call softkey or ENTER This feature will only work if the speakerphone is enabled for use 3 Do one of the following to end the call a Place the handset back on its cradle if you are using the handset b Momentarily depress the HEADSET key if you are using the headset c Momentarily depress the SPEAKER
78. he phone to fail the secure call setup Retry You may need to extend SCIP Timeout setting if the problem persists See SCIP Timeout page 67 Setup Timeout Communication Error The secure connection abruptly terminated Retry The secure call setup signaling has failed retry If this problem persists the remote phone does not have a compatible encryption key Your phone or the remote phone needs to regenerate an APK encryption key See View Keys page 54 Both your phone and the remote phone have a Group Key and the Key Values Group Key are not the same Because the Key Values do not match the secure call fails Mismatch Carefully reload the Group Key into both devices making sure that the Key Values match Certificate Fail p on he secure connection cannot be maintained It may be possible to return to a Timeout clear connection by pressing CLEAR 4 3 4 Secure Dialing Secure Dial is a means of sending dial digits over a secure connection For example suppose you have a secure voice mail server that can be accessed remotely You would dial the remote access terminal for the secure voice mail server You then need a means to send dial digits to respond to voice mail prompts provided by the server e g Press 1 to hear your messages Unfortunately when analog tones are converted to digital a significant amount of information is removed from the signal such that the tone decoder at the other end often ca
79. hing This scenario most often occurs when Group Key is using a specific group key entered manually into the phone Use the Group Key Group Key No Common Key is Manager to load the keys if at all possible If not verify that the key was entered correctly in all phones displayed that share the same group key Finally be sure that the phone you are trying to go secure with has the same group key as your phone and is really the phone you think it is After all the purpose of Group Key is to prevent going secure with unauthorized phones The phone has No common Either Group Keys and Group Key and e One or more Group Keys has the Mandatory goes secure Non mandatory Exclusion Flag set to False or displaying Group Key use e The Display ID field in the key is empty SECURE APK or Note Neither of these conditions is necessarily a PROTECTED problem You should check with your Security without display Authority if you are unsure how your phone should ID information behave in a given situation If any Group Key has the Mandatory Flag set to FALSE the phone is not required to use any Group Key The phone has Group Key and cannot go secure with phones that do not have Group Key All of the phone s Mandatory Exclusion Flags are set to TRUE Verify with your Security Authority that you are allowed to go secure with phones that do not have Group Key If allowed load a Group Key that has a Mandatory Flag set
80. hould remain attached to the phone To attach the Tilt Base assembly to the vIPer Phone slide the assembly onto the back of the phone such that the lower attachment clips engage the slots in the lower portion of the Mounting Bracket Then press the Tilt Base assembly against the phone so that the upper attachment clips engage the Mounting Bracket To remove the Tilt Base assembly depress the upper attachment clips while pulling the Tilt Base down and away from the phone wv NOTE The Tilt Bracket may become disengaged from the Base Bottom during shipping If this should occur insert the Tilt Bracket into the Base Bottom from below lightly squeezing the Tilt Bracket so that the holes at the narrow end of the Tilt Bracket can engage the pins on the Base Bottom at the pivot point and pivot the Tilt Bracket into position so that it is engaged in the Base Bottom For desktop use with the PSTN Connect accessory the PSTN Connect should be attached to the Base Bottom in the left rear corner using the adhesive pad provided as shown in Figure 2 4 2 The phone and module have been TSG 5 tested in this configuration and compliance is assured if the module is mounted as shown Getting Acquainted 12 Figure 2 4 2 PSTN Connect Placement 2 4 2 Wall Mounting The Mounting Bracket comes with three keyhole slots to facilitate wall mounting The slots are positioned such that they will engage the pins on conventional telephone style wall brack
81. iem ires E PRAE 20 Select Country Code AT GCI 73 Servico E ias 65 Event Bla ne Ren 65 System Relost A iei aa A Rea 65 Terminal Serial Number 67 Verify E 65 KEE E EE 66 Set Straps ME H eee tnn 72 DELI TIU cesis o dee tete um d 40 Size nsa oodd estas nde ualet Rodi ud 99 Software Update Cable 11 SPEAKER key 23 25 34 46 49 Speakerphone 42 64 77 78 ei KR EE 99 Speech Processing eese 99 Speed E 44 45 Adding Contact aig e eet eot ias 45 Deleting a Contact s ainia 45 ER 45 SPEED DIAL key 17 20 45 SELVAS sus reete eR NEP NERA EE 97 System EE 65 System Retest AT FX cessus 73 T Telco Settings 2100H Z DETECT EE 82 Local Phone Nun Derio rires 82 Network Quality eterne dents 81 Precedence Dial Mode nee es 82 Voice Mail Number eene ee 82 Telephony este A Pea Sis 1 Terminal Serial Number 67 Transport Errata 39 Troubleshooting86 87 88 89 90 91 92 93 94 U Unexpected MID eere 39 Updating Software Network Software 82 83 Security Software re Opere t aret e oe tue 84 USB Porton api 68 72 USB Red Data Port Driver 68 Creating HyperTerminal iiuie dens 69 Installing uon lel ter terea 69 dd ciis ta IEEE ee aste Renee s 70 User Int
82. iers refer to these services as vertical services and a vertical service is invoked with a vertical service code Vertical services are standardized in the North American Numbering Plan NANP though there is no guarantee that your carrier adheres strictly to the NANP Because the vIPer Phone and PSTN Connect are designed for world wide application and even U S carriers do not adhere strictly the NANP standard there has been no attempt to map vertical services to the special function keys e g HOLD CONF LINE These keys are disabled on the vIPer Phone during PSTN operation The vertical services available to you depend entirely on what is enabled on your line by your carrier You can contact your local carrier to find out what services are available in your area and what are enabled on your line If you are connected to a PBX typical of office installations contact your telephone service department to learn what services are available and how to use them 1 3 3 Other Documents The following documents can be found on the CD distributed with your phone 1 3 3 1 Sect ra vlPer Phone Supplement If you have a Sect ra vIPer Phone you should also read the Sect ra vIPer Phone Supplement to learn how to use the additional features provided This supplement is not provided on the distribution CD unless you purchased a Sect ra vIPer Phone 1 3 3 2 Sect ra and TalkSECURE viPer Phone Administrator s Manual The Sect ra and TalkSECURE vIPer
83. ion 0000 n d Failed to process the command due to an internal error rror 0001 Message The message was not a recognizable AT Command Not Supported 0003 Invalid The AT Command is invalid in the current Terminal state State 0004 Invalid Some or all data was out of range or the data string was of incorrect Data length 0005 CRCor The received data failed the associated CRC or Signature check Signature Failure 0006 Master or The Master or User ID PIN needs to be entered before this UserID command is acted on Refer to Access Control on page 26 for PIN Not additional information Entered 000B Secure The secure call could not be setup Refer to Table 4 3 1 Secure Call Setup Call Error Messages on page 39 Failure 000C Parameter Parameters which need to be entered in a specific order have been sOutof entered in the wrong order e g ACL Header after DAO or DAO Order after KMID 000D Overflow Anattempt has been made to enter too many parameters in a list with a limited number of parameters e g more than 500 DAO and KMID parameters in the ACL list Menus 79 5 3 Phone Settings Menu 5 3 1 Network Information Select Network Information to display the network settings of the phone Figure 5 3 1 illustrates a sample Network Information display Press EXIT when you are through viewing the data lli SpkPhone Enabled Phone Muted lli Locked NT1 Keys Network Info Telco Enabled Local Phone 5551234 Voice Mail
84. istrator for further guidance on PIN selection Menus 51 wv NOTE It is not possible for the Master User to change the PINs of other users If a user forgets his PIN delete his User ID via the Zeroize Delete User Menu and create a new User ID and PIN for him via the Security Features Add User Menu 5 2 2 Zeroize Menu The Zeroize Menu allows a user to delete any of the key material loaded into the phone and delete users The Sect ra vIPer Phone has additional menu items within the Zeroize Menu not discussed in this guide Sect ra vIPer users should consult the Sect ra vIPer Phone Supplement for more information 5 2 2 1 Zeroize Keyset Zeroize Keyset is a submenu header for the zeroize functions Refer to Table 5 2 4 for the access privileges associated with the zeroize keyset functions Table 5 2 4 Zeroize Keyset Access Privileges Security gt gt Zeroize gt gt Zeroize Keyset Uncontrolled Any User Access Control Model Controlled Restricted 5 2 2 1 1 Zeroize All Keys Zeroize All Keys deletes all of the key material in the phone User accounts remain intact Once you select Zeroize All Keys you will be prompted to confirm the operation Press Yes to confirm and zeroize all keys or No to abort and not zeroize any keys When all of the key material has been zeroized the phone cannot be used to place secure calls Key material must first be reloaded or regenerated 5 2 2 1 2 Zeroize NT1 Zeroize NT1 i
85. iva teta t A 55 Lock Security Services PIN Menu 51 M Maintenances aaa 85 95 Updating Software 7 68 83 84 Menus Call History nct 21 25 44 47 48 49 Configuration Men 28 67 89 90 Contacts Men 20 21 28 44 45 48 Delete User ID Men 53 60 Key Management Menu 28 39 53 54 87 89 Personal Contacts 20 44 45 46 47 48 49 Personal Contacts Men 44 Phone Settings Menu 20 28 44 80 PIN Mentlz tiara ita 27 28 39 50 51 87 Security Features Menu 28 59 60 61 63 Security Menu 20 27 44 50 65 87 Service MODI ess adeste eq Ait geg 65 Speed Dial Menu tits 20 28 Top Level Diagram as 21 LEO Ment a EUM 52 Mode Changes usse otto 32 MODE Ki ien Ret a EE RENE 16 Modern EOL ad 39 Multiple Remote Keypress AT FMK 73 IR NEE 16 35 N Network Administrator 6 25 32 37 38 39 67 83 86 91 93 Network Settlg Sect e iii 67 Network Status AT DE 72 No Common Key oda 39 No Common Operational Mode 39 No Crypto Vella darla 39 No Oia 39 INO KeySdeto Dum RE a 39 No Matching Parameters sss 39 IND ReSDOBSE i ut tu nid eta d utes 39 O Outbound Calls 44 48 P Ereegnes 98 Personal Contacts eese 44 45 Add Contacts dus eode a Sada tutes 47 Add to Speed Dial uses ette ege metta 48 Delete Comares OT eases 47 o AE deque
86. key if you are using the speakerphone d Press the End Call softkey SpkPhone Enabled Phone Muted Locked NT1 Keys 1B IDLE 555 1234 Figure 3 6 1 On Hook Dial Display 3 6 1 3 Changing the Precedence of Your Call Some networks support precedence dialing This feature goes under various names such as MLPP Multi Level Precedence and Preemption and FoFIP Precedence is the priority associated with a call e g Flash Override Flash Immediate or Priority Preemption is the process of ending an existing lower priority call to allow a higher priority call to be accepted If your network supports precedence dialing and you are allowed that capability you can prioritize your call The vIPer Phone supports two methods of precedence dialing configurable using the Telco Settings menu both of which require that you select the precedence level of the call before dialing the number of the person you are calling For more information on configuring the precedence dialing method refer to Precedence Dial Mode page 82 If your phone is configured for prefix dialing simply dial the precedence digit s specified by your network provider If your phone is configured for menu precedence dialing the precedence soft keys will appear To make a priority call using softkeys press the Precedence soft key see Figure 3 6 1 The priorities are A sends a Flash Override signal highest priority B sends a Flash signal second highest priorit
87. led The Master PIN is Deleted Master To recreate the Master PIN you first have to delete all not accepted and PIN existing Users This will consequently delete all key the Security Menu is not accessible material You can then recreate the users and install new key material If You Have Problems 87 Table 9 1 3 Troubleshooting Network Issues Problem Fault Solution Cannot access voice Unable to reach This could indicate several possible problems mail voice mail e Your phone is not configured with the correct phone server number for the voice mail server Contact your Telephone Service Provider e Your voice mail server is down Contact your Telephone Service Provider e Your network does not provide voice mail service The phone never Network Have someone call your phone to verify there is a problem rings connectivity If it still does not ring check the following issues e Your telephone line may not be active or you may be connecting to the wrong telephone jack Contact your Telephone Service Provider e Your phone may be forwarding all your calls Voice quality is poor Network Contact your Telephone Service Provider Note The Speech is choppy or congestion congestion may be on an external network and your local missing segments Telephone Service Provider may not be able to correct the Calls may problem occasionally be dropped If You Have Problems 88 Table 9 1
88. ll on which you intend to go secure 4 2 3 Call Forwarding and Rejection Call forwarding is the final feature we will discuss in this section Typical call forwarding features include Call Forwarding which redirects all calls to another phone number Call Forwarding Busy No Answer which can be used to redirect the caller to voicemail or a locator service and Do Not Disturb which plays a do not disturb message to the caller Again carriers have chosen to implement different call forwarding features and to use different codes to invoke them so consult with your carrier or telecom support department for information regarding their use 4 3 Secure Calls This section guides you through the process of making and terminating secure calls Before you can do so however your vIPer Phone needs to be loaded with key material Refer to Load NTI Keys page 55 for further information Users of the Sect ra vIPer Phone should consult the Sect ra vIPer Phone Supplement for further information on key fill 4 3 1 Starting a Secure Call All calls originate as clear calls Once you have a clear connection you simply press the SECURE key to secure your session To establish a clear call see Dialing a Call page 23 After you press SECURE you will hear a series of voice prompts indicating the progress of the call The blue light under the SECURE key will blink and then become solid blue when the call is secure You will also hear a Line is se
89. lls the remote phone and the remote phone responds in a data mode and your phone is only capable of voice The local and remote phones do not have compatible keys Your phone will not be able to go secure unless both your phone and the remote phone have enabled the UnivCert encryption key or generated an APK encryption key If The secure call setup signaling has failed Retry No Common Key Group Keys are present they must have a matching Group Key See Key Management Menu page 54 for more information Your phone needs to have the UnivCert encryption key enabled or an APK No Keys encryption key generated Group Keys cannot be used to make a secure call without the APK encryption key For additional information see Enable UnivCert page 56 or Generate APK page 56 Your phone needs to be unlocked Enter your Master or User ID and PIN and retry See PIN Menu page 50 for more information This error will occur if you attempt to make a secure call with a remote phone whose minimum Security Level settings do not allow going secure with your APK encryption key The remote phone must generate an APK key and make sure it s minimum Security Levels are set correctly Security Locked Security Level Advanced Features 39 Table 4 3 1 Secure Call Error Messages continued The secure call setup took too long or the Secure Downgrade prompt was not responded to within one minute causing t
90. mands can be sent to the phone via the Red Data Port or Red USB Port using a terminal emulation program If you get an error response when you enter an AT command see Table 5 2 23 AT Command Error Codes on page 79 for the error description Table 5 2 19 AT Commands Function Data Format AT Command ATI10 none Report Product TSN Terminal 110 lt TSN gt Serial Number ATIIT Report Version Number 11 1 lt versions gt ATV 0 terse Result Code Form OK or ERROR 1 verbose AT CD 0 Personal Deletes all entries in the OK or ERROR Contacts specified directory default 1 Inbound Calls 2 Outbound Calls 3 Speed Dial AT CR none Boot Crash Recovery forces network processor into CURE on next cle AT DA Clear Status Buffer AT DB none Report Status Buffer Variable length buffer contents AT DD Request Display Lines Variable length text AT DE Variable length text AT DF Variable length text AT DG none Power On Self Test POST Variable length text Status AT FA Request Far end Authentication Variable length text code per Table 5 2 22 Table 5 2 20 depending on code Versions consists of a concatenation of processor versions in the format MMMMmmmmbbbb where MMMM is the major version mmmm is the minor version and bbbb is the build number The order of versions is SCP Boot SCP Oper VP Boot VP Oper FPGA Network Proc Boot Network Proc Oper Network Proc Cure HMI Boot HMI Oper Response
91. nerating the APK key refer to Generate APK on page 56 APK is generated by the phone and does not expire It may be regenerated at any time Refer to Section 5 2 3 2 2 Generate APK on page 56 for more information At the beginning of each secure call a Traffic Encryption Key TEK is generated by your phone in cooperation with the phone you are calling The TEK is only used once for each call then it is discarded Information from your UnivCert or APK encryption key the corresponding encryption key of the phone you are calling and random data are used to form the TEK so it 1s different for every call On a phone with both a generated APK and an enabled UnivCert encryption key the phone gives priority to the UnivCert encryption key when establishing a secure call Such a phone will only fall back to the APK encryption key if the remote terminal as a generated APK encryption key and does not have an enabled UnivCert encryption key NOTE General Dynamics recommends that the APK encryption key be regenerated periodically based on your security policy 3 7 3 2 Group Key The Group Key is used in conjunction with the encryption key and allows you to securely communicate with a controlled group of users Group Key encrypts only call setup information The vIPer Phone uses a one time TEK generated during call setup to encrypt the phone conversation There are two types of Group Key e UnivCert Group Key Government defined Group Key
92. ng Locked the phone cannot be used to make secure calls Unlock the phone by entering a valid User ID and PIN e The Key Status indicates whether keys are loaded Initially this area will be blank Once you have loaded or generated key it will resemble Figure 3 2 1 WARNING The inverse video T on the first and second line of your display should always be present if the phone is in operational mode and is functioning properly If you should notice that the T is missing something may be wrong with your phone and it should not be used for secure calls until you understand why the T 1s not present Getting Acquainted 18 The inverse video T hereafter referred to as the Trust Indicator will appear on other lines from time to time This behavior is normal and simply indicates that the Secure Call Processor has taken over those lines to display additional information NOTE The Trust Indicator identifies the source of the data on your phone s display When the inverse video T appears in the first column the Secure Call Processor SCP is providing the data otherwise the data is coming from some other source Information from the SCP can always be trusted while information from the network processor may not always be trustworthy While it should not be possible to hack into the vIPer Phone understanding how the Trust Indicator works adds another layer of protection For example if you should see an indication on the display that yo
93. ng packaging and other safeguards Plan on the following minimal guidelines for returning the vIPer Phone e Include a description of the fault e Provide a return shipping address contact name and phone number e Zeroize all key material and delete all users If possible ship the vIPer Phone in its original shipping container If You Have Problems 95 9 4 Warranty Terms and Conditions Sect ra vIPer Phone users should consult the Sect ra vIPer Phone Supplement for applicable warranty provisions The viPer Phone contains no user serviceable components Any attempt to open the viPer Phone voids the warranty Seller warrants that all of its products sold hereunder will at the time of delivery be free from defects in materials and workmanship and will conform to Seller s applicable specifications or if appropriate to specifications accepted by Seller Therefore Seller s obligation hereunder shall be limited to at Seller s option either correcting refunding the purchase price of or replacing any product for which written notice of nonconformance hereunder is received by Seller within the two year warranty time from the date of delivery provided that such nonconforming product is with Seller s prior authorization returned to Seller s plant within 30 days after such written authorization at Buyer s expense Additional warranties may be purchased IN NO EVENT WILL SELLER BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES This
94. nican Republic 33 Iceland 52 Uganda Bl East Timor E6 India 53 Ukraine B2 Ecuador 35 Indonesia 54 United Arab B3 Emirates Egypt 36 Iran 55 United B4 Kingdom El Salvador 37 Iraq 56 United States B5 Default Equatorial Guinea 38 Ireland 57 Uruguay B7 Eritrea EF Israel 58 US Virgin F5 Islands Estonia F9 Italy 59 Uzbekistan EB Ethiopia 39 Jamaica 5B Vanuatu B9 Falkland Islands 3A Japan 00 Vatican City BA Faroe Islands ED Jersey 5D Venezuela BB Fiji 3B Jordan SE Vietnam BC Finland 3C Kazakhstan D2 Wallis amp BD Futuna France 3D Kenya SF Yemen BF French Antilles E0 Kiribati 60 Yemen CO French Guiana DF Korea Rep of 61 Zambia C3 Lebanon 64 Kuwait 62 Zimbabwe C4 Menus 76 Field Data 0 1 Data 2 3 Data 2 5 Data 2 3 Table 5 2 22 Set Straps Data Fields Value ASCII Strap ID 07 SCIP Timeouts 0B Auto Lock 13 Secure Voice Application Control 20 Allow Speakerphone 23 Allow Black Computer Port 25 Allow Web Management Others Reserved do not use SCIP Timeout Strap 01 Normal 02 Extended 1 04 Extended 2 07 Extended 3 Example AT FH0702 selects Extended 1 SCIP timeouts Auto Lock Strap NOTE Access control must be satisfied before changes are allowed See also Auto Lock page 61 Octets 2 3 01 Enabled 02 Disabled Octets 4 5 01 99 the PIN timeout value in minutes If the strap is set to Disabled you must still provide Octets 4 5 but
95. nnot detect the tone being reproduced by the receiver Secure Dial encodes a touch tone signal as a digital message that is then encrypted and sent to the far end The far end phone then decrypts the message and translates it into the desired tone distortion free You do not need to do anything special to use Secure Dial Once you go secure any digits you press are transmitted as Secure Dial digits The display on the receive end will show the dialed digits and the tones are reproduced by the handset headset or speaker You will also be able to give precedence to your Secure Dial number by pressing the A B C or D soft keys See Changing the Precedence of Your Call page 24 for more information on precedence dialing 4 4 Voice Mail Voice mail notification may be provided by your carrier or PBX typically in the form of a stutter dial tone If you have a message waiting in your voice mail inbox and your carrier or PBX supports message waiting indication you will hear a series of short dial Advanced Features 40 tones followed by a steady dial tone when you take the phone off hook Otherwise you will hear a steady dial tone If you have configured your vIPer Phone s voice mail number you can access your voice mail server by pressing the VOICE MAIL key See Voice Mail Number page 82 for how to access this setting via the menus The vIPer Phone is dependent on the capabilities of a voice mail server to provide voice mail support
96. not keyed e Secure Voice Min Max levels are incompatible e You may have network problems Verify that both phones have compatible Group Key that both phones have at least one Group Key with the Mandatory Exclusion Flag set to FALSE or that you are using Group Key Verify that both phones have generated an APK key or that both phones have enabled the UnivCert Verity that the Secure Voice Min Max levels on both phones overlap each other On low quality networks change the Network Quality to Low 4800 and lower the 2100Hz Detect threshold to Short See Network Quality on page 81 and 2 00Hz Detect on page 81 for more information Try having the phone on the other end initiate secure The phone goes secure but prompts to revert to clear traffic in the middle of the call e Your call may have been preempted e You may have received a call waiting signal Preemption signals from the telephone service will disrupt a secure call but will not be heard until you return to clear traffic This is correct behavior on networks supporting MLPP Try dialing 70 to temporarily disable call waiting or other code if required before you dial a call on which you intend to go secure or contact your Telephone Service Provider to permanently disable call waiting on your line Alternatively you can also change Network Quality to Low 4800 since lower data rates are not as sensitive to call waiting tones See Network Quality on
97. on hat eine Lithiumbatterie Es wird nicht beabsichtigt dass der Anwender die Batterie ersetzt Es ist allerdings wichtig dass Sie wissen dass die Lithiumbatterie nach den lokalen Vorschriften entsorgt werden muss WARNING Lithium batteries contain hazardous and reactive materials Dispose of in accordance with all proper local state and federal regulations Do not dispose of in Welcome 2 uncontrolled trash Improper handling or high environmental temperature may result in internally generated heat fire explosion or the release of toxic materials and gases Welcome NOTICE This equipment meets network protective operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document s This is confirmed by marking the equipment with the Industry Canada certification number This certification does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to their network infrastructure The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions might not prevent degradation of service in some situations Repairs to certified equipment should be coordinated by a representative designated by the supplier Users should ensure for their own protection that the electrical ground connections
98. on number on the product label 5 2 6 Configuration Menu The Configuration Menu allows you to change some of the parameters affecting the secure operation of the phone Access privileges for the sub menus within the Configuration Menu are shown in Table 5 2 18 Table 5 2 18 Configuration Menu Access Privile Security gt gt Confi es Uncontrolled All Access Control Model Controlled Restricted 5 2 6 1 View Fill Status The View Fill Status menu shows you what type of keys the phone has loaded It does not tell you anything about the keys however For more detailed information navigate to Security gt gt Key Management gt gt View Keys limited to Master User if you are using the Restricted Access Control Model see Access Control on page 26 5 2 6 2 Network Settings The Network Settings menu displays network settings related to secure sessions only 5 2 6 2 1 SCIP Timeout The SCIP timeout is a secure call setup timeout that normally should not need to be changed If your network experiences long delays and calls fail to go secure it may be beneficial to experiment with a longer timeout value NOTE Changing SCIP timeouts will have no effect on clear call performance Contact your telecom service provider if you are experiencing performance problems with clear calls Menus 67 5 2 6 3 Red Data Port The Red Data Port menu allows you to configure the Red Data Port The Red Data Port is a shared port p
99. onal calls if your network supports this capability See Managing Calls page 34 for more information e The Audio Select keys select either the headset or speakerphone as the active audio device Lifting the handset off its cradle will disable the speakerphone or headset and route audio to the handset e The SECURE CLEAR keys are used to transition to and from secure calls The MODE key on the TalkKSECURE vIPer Phone is reserved for a future application and presently has no function Users of the Sect ra vIPer Phone should consult the Sect ra vIPer Phone Supplement for information on the use of this key e The Volume Control keys increase or decrease the volume of the current active audio device If there is no active call these keys change the ringer volume The MUTE key disables outbound audio so the party on the other end of the call will Getting Acquainted 16 not hear anything from your phone but you can still hear the other party You can verify that the line is muted on the call appearance status display see Figure 3 2 1 MUTE has no effect on the ringer e The Special Function keys activate special features in your vIPer Phone o DIRECTORY invokes the directory services menu o VOICE MAIL is used to initiate contact with a voice mail server on networks so equipped o HOLD is not supported in PSTN mode Your carrier may provide a hold function that can be invoked with a vertical service code For more information contact your
100. one The Country Code is used to match the electronic properties and telephony standards of the telephone service you are using This may also be accomplished using the Select Country Code AT Command AT GCI described in section AT Command Support page 72 WARNING Check with your telephone service provider to verify which country code you should use before changing this setting For example you may find that the telephone service is using U S equipment even though you are not physically in the U S Use of an improper country code can cause the PSTN Connect accessory to function improperly or can cause more serious problems including damage to the PSTN Connect or telephone service equipment 5 3 3 2 Network Quality Select Network Quality to adjust the maximum data rate used for secure calls The Network Quality menu allows you to select either Normal or Low 4800 The Low 4800 setting can increase the secure call completion rate when placing calls over poor quality telephone networks WARNING Setting Network Quality to Low 4800 can cause interoperability problems with some devices including SGSM and some STEs This setting should only be used if absolutely necessary Ee NOTE Setting the Network Quality to Low 4800 overrides the vIPer Phone e default modem speed e g 9600 All secure voice calls will connect at 4800 bps max 5 3 3 3 2100Hz Detect Menus 81 The 2100 Hz signal is used to initiate the beginning of the
101. orm a Software Update or make a secure call To create users and associated User IDs and PINs perform the Add User steps in one of the following sections e Add User page 59 e Generate APK page 56 Following the creation of the first user the phone is now using the Controlled Access Control Model Anyone has access to non security functionality see Table 3 7 1 on page 28 for more information 3 7 1 1 3 Restricted Access Control Model For the Restricted Access Control Model the first User ID and PIN that is created is made a Master User Only the Master User can access and or change the security capability under the Security Menu and perform Software Updates The Master User always has a User ID of 1 Users that do not have a Master or User ID and PIN have limited access to the phone and limited capabilities e g they will not be able to access the Key Management or Security Features menus perform a Software Update or make a secure call Any users created after the Master User will be created as User IDs with PINs Getting Acquainted 27 wv NOTE The Master User must be the first user created If a User ID with PIN has already been created and he has not been designated a Master User you cannot create a Master User without first deleting all existing Users and key material 3 7 1 1 4 Capabilities of each Access Control Model Capabilities attendant with each access control model are identified in Table 3 7 1 The
102. ormation Getting Acquainted 33 4 Advanced Features This section describes features provided by your phone and or network infrastructure It should be noted that some features such as voice mail depend on network support and will not function if your network does not provide these capabilities 4 1 Managing Calls This section provides information on what can be done while in a call NOTE In addition to the features described here three way conferencing and call transfer are planned for a future release The CONF button is reserved for future use and has no affect on your phone 4 1 1 Preemption of an Existing Call Your network may support call preemption If so and your call is being preempted you will hear a preemption tone and your current call s channel will be torn down immediately you will have no voice You must place the phone on hook at which time if you are the person who is being called your phone will ring and you may answer See Changing the Precedence of Your Call page 24 for information on how to make a precedence call 4 1 2 Audio Device Selection Y our vIPer Phone is equipped with three audio devices or ports a handset a headset optional and a speakerphone As you have already seen you can use any of them to initiate a call You can also switch between them during a call The switching works as follows e f you are using the handset and press SPEAKER or HEADSET the speakerphone or h
103. our computer screen and say Your new hardware is installed and ready to use oo A mn d After the driver is installed you can use the USB Port of your computer with any serial communication application to control the vIPer Phone e g send AT commands or perform a security software update To verify that the USB Red Data Port has been successfully installed see Creating a Basic HyperTerminal Session below 5 2 6 3 1 2 Creating a Basic HyperTerminal Session To communicate with your vIPer Phone using HyperTerminal follow these steps On your vIPer Phone press the Security soft key and then set the Configuration Menu gt Red Data Port gt Data Port Rate to 9600 On your computer click Start located in the lower left hand corner Click Programs Click Accessories Click Communications Click HyperTerminal A HyperTerminal window will appear Enter a descriptive name select an appropriate icon and click OK Select the COM Port you wish to use from the pull down menu next to Connect using and then click OK 9 Select the following and then click OK Bits per second 9600 Data bits 8 Parity None Stop bits 1 and Flow control Hardware OO ICA E Menus 69 10 On the HyperTerminal screen type AT press ENTER and verify that OK is displayed You should see information similar to this displayed on the HyperTerminal bottom bar Connected 00 00 07 Auto detect 115200 8 N 1 Once this occurs you h
104. page 81 for more information If You Have Problems 94 9 2 Customer Support Before contacting General Dynamics for warranty service for the vIPer Phone follow all programming and operating steps as prescribed in this guide For technical questions or Maintenance Repair service information for the vIPer Phone contact Customer Support Toll Free 877 230 0236 Commercial 410 850 4893 DSN 644 1139 Fax 410 487 0252 Email infosecsupport gdc4s com 9 3 Returns Two recessed buttons are located under the base of your vIPer Phone If you are a Sect ra vIPer Phone user consult the Sect ra vIPer Phone Supplement on the use of these buttons If you are a TalASECURE vIPer user do not depress either of these buttons unless instructed to do so by Customer Support e The Depot Return switch DEPOT RTN removes certain data from the phone that may make it difficult to troubleshoot and renders it cryptographically incapable e The Factory Use Only switch FCTY USE ONLY holds certain processors in reset Aside from making the phone temporarily non operational it has no lasting effect It should not be actuated by a user The General Dynamics Customer Support will provide detailed shipping and handling instructions including assigning the Return Authorization Number to any user whose phone that requires service When you contact Customer Support for shipping authorization you will be given complete instructions regardi
105. page 44 Getting Acquainted 21 Top Level Display Directory Phone Speed Dial Settings Network Upgrade Information Network SW Dial View Edit View View Backlight Country Code Edit Dial Select Delete Delete Add to Add to Contrast Network Contacts Contacts Quality Add New Delete Delete 2100Hz Entry Detect Search Local Phone Number Add to Speed Voice Mail Dial Number p Precedence Security Dial Mode Lock Security Zeroize View Add Verify View Fill Services Keyset Keys User Software Status Change Zeroize View NT1 Delete System Network Security PIN All Keys Keys User Retest Settings Zeroize View Auto Event SCIP NT1
106. pt Press Yes if you want a Master User No otherwise See Access Control page 26 for more information on access control models and why you might want to create a Master User NOTE Creating a Master User has the effect of hiding the Security Features Menu from the other non Master users 5 2 4 2 Delete User You can delete Users from a vIPer Phone to revoke access to the security features of the phone Access privileges associated with Delete User are shown in Table 5 2 11 Table 5 2 11 Delete User Access Privileges Security Security Features Delete User Uncontrolled N A Access Control Model Controlled Any User Restricted Master User To delete a user 1 Select Delete User from the Security Features menu 2 Enter a User ID 1 2 or 3 are valid choices at the Delete User ID prompt 3 Press ENTER 4 You will receive a confirmation prompt Do you really want to delete user n Press Yes to confirm No to abort Once a User ID and PIN are deleted the holder of that User ID will not be able to access the security features of the phone Menus 60 WARNING If you delete a Master User the Security Features Menu will be inaccessible until all User IDs are deleted WARNING If you delete the last User all key material in the phone will also be deleted 5 2 4 3 Auto Lock The Auto Lock function locks the phone s security features after a prescribed period of non security use Table 5 2 1
107. ption Key page 29 for more information e The line quality is insufficient to support a secure call Hang up and redial this may result in a better line Otherwise consult with your telecom service provider NOTE If the remote party presses SECURE on their phone and you have not yet entered your User ID and PIN you will immediately receive the Press CLEAR to go clear prompt This is because your phone is not ready to process secure call setup information Press CLEAR and the other party will also be prompted to press CLEAR Enter your User ID and PIN and try again If you are using a Sect ra vIPer Phone there are additional reasons why a call might fail to go secure See the Sect ra vIPer Phone Supplement for more information 4 3 2 Ending a Secure Call There are two ways to end a secure call e Press the CLEAR key or e Hang up If you press CLEAR you should observe the blue light under the SECURE key blinking while you hear a series of call progress messages When you hear Line is clear and the blue light is off you can resume your clear conversation Voice traffic is muted while the call is going clear If the other party should press CLEAR you will also be prompted by your phone to press CLEAR This is done to ensure that both parties are aware that the call has returned to a clear session If you hang up to end a call you will not hear voice prompts but the blue light under the SECURE key will turn off
108. r Personal Contacts list by scrolling to the call and pressing Add to Contacts The Add Contact dialog allows you to edit the entry before committing it to the Personal Contacts Press ENTER to commit the entry or EXIT to abort Menus 49 5 2 Security Menu This section describes the contents of the Security Menu Depending on the Access Control Model chosen when you loaded the first keyset and your user privileges some of the menu items described in this section may not appear See Access Control page 26 for more information Some menus may require you to enter your PIN or the Master PIN before you can access them This behavior is part of the access control features of the phone and is quite normal You will not be asked for a PIN if you are not using access controls Uncontrolled model or if you entered your PIN previously and the Auto Lock timer has not expired Each menu described herein is accompanied by a table that indicates the access control requirements for the menu For example Table 5 2 1 illustrates the access privileges for the Lock Security menu item The top line indicates the path to the menu while the next three lines indicate the user types that are allowed to access the menu Thus access privileges do not apply under the Uncontrolled model the menu is not present while under the Controlled and Restricted models any User any PIN holder can access the menu D Table 5 2 1 Example Access Control Table Securit
109. r vIPer Phone Zeroize is used primarily if you want to load a new key into the phone if you fear your APK key or Group Keys have been compromised or if you fear your phone is about to be compromised e g stolen or tampered with TIP It is good security practice to zeroize and regenerate your APK key occasionally If you are using Group Key it is also a good idea to generate and distribute new Group Keys periodically Your Security Administrator can tell you what your organization s policy is regarding key regeneration and distribution 3 7 4 24 Hour Retest Your vIPer Phone includes the capability to test its cryptographic components periodically The 24 hour retest feature works as follows 1 Approximately 24 hours after the last power up or retest the phone checks if there is an on going call If there is no call the phone resets itself which causes it to go through its built in tests 2 Ifthere is an on going call the phone waits for the call to end 3 After the call ends the phone waits an additional ten seconds If no call is initiated in that time the phone resets 4 Ifanew call is initiated before ten seconds expires the phone repeats this process from step 2 Each time the phone resets it goes through a full suite of security self tests To reduce the operational impact of System Retest cycle power on the phone during off hours so that System Retest also occurs during off hours If any subsystem report
110. rmation dialog Press Yes to confirm and zeroize all Group Keys or No to abort and not zeroize the Group Keys 5 2 2 1 2 3 2 Zeroize Group Key Slot Group Keys are stored in key slots One slot is allocated to each key and the slot used by a key is determined when the key is loaded The vIPer Phone provides ten group key slots The Zeroize Group Key Slot menu items allow you to select a particular slot to zeroize Select the slot and press ENTER You will be presented with a confirmation dialog Press Yes to confirm and zeroize the Group Key slot or No to abort and not zeroize the key slot When you zeroize a Group Key slot you lose the ability to establish a secure connection with other holders of that Group Key unless they have at least one Group Key with the Mandatory Exclusion Flag set to False In this case they will be asked if they wish to perform a Secure Downgrade to allow a secure connection to be established See Key Management Menu page 54 for more information 5 2 2 2 Delete User ID The Delete User ID menu feature allows you to delete any of the users of the phone If you delete the Master User User ID 1 while using the Restricted access control model all functions controlled by the Master User remain inaccessible to all users To recover these functions you must delete all users regenerate APK and reestablish new UserID PINs Access privileges associated with Delete User ID are shown in Table 5 2 5 Table 5 2 5
111. roviding both a standard DB 9 RS 232 connector and a B style USB connector The Red Data Port is located on the back of the vIPer Phone and is labeled SECURE DATA FILL The vIPer Phone does not support secure data at this time The Red Data Port can be used for accessing and configuring certain features of the phone but cannot be used for transmitting secure data A software update will be provided when additional Red Data support is available Refer to Updating Security Software page 84 for instructions related to updating this software NOTE The Red Data Port will automatically switch between USB and RS 232 based on what is connected Both USB and RS 232 cannot be used simultaneously If you have been using one port then need to use the other it may be necessary to remove and reapply power or execute the Service Menu System Retest function see System Retest on page 65 5 2 6 3 1 USB Red Data Port Driver Installation and Use The USB Red Data Port Driver is included on your distribution CD and can also be obtained by contacting Customer Support page 95 This driver must be installed on your computer before you can use the USB Red Data Port The USB Red Data Port driver creates a virtual COM port on your computer and generally assigns the next highest COM port to the USB Red Data Port For example if you have a computer with no modem it will create COMG and assign it to the USB Red Data Port If you have a computer with a modem
112. rra E7 Lithuania F7 Oman 83 Angola 43 Luxembourg 69 Pakistan 84 Anguilla 05 Macao 6A Palau D7 Antigua amp Barbuda 06 Macedonia E4 Panama 85 Argentina 07 Madagascar 6B Papua New 86 Guinea Aruba EE Malawi 6D Paraguay 87 Ascension 08 Malaysia 6C Peru 88 Ascension Island F3 Maldives 6E Philippines 89 Australia 09 Mali 6F Poland 8A Austria 0A Malta 70 Portugal 8B Azerbaijan C8 Marshall Islands D3 Puerto Rico 8C Bahamas 0B Martinique DE Qatar 8D Bahrain 0C Mauritania 71 Reunion F2 Island Bangladesh 0D Mauritius 12 Romania 8E Barbados OE Mayotte FO Russian B8 Federation Belarus 1E Mexico 73 Rwanda 8F Belgium OF Micronesia D4 Saint Croix 91 Federated States Belize 10 Moldova E8 Saint Helena 92 and Ascension Benin 11 Monaco 74 Saint Kitts amp 90 Nevis Bermuda 12 Mongolia 75 Saint Lucia 93 Bhutan 13 Montserrat 76 Saint Pierre E3 amp Miquelon Bolivia 14 Morocco 77 Saint Thomas 95 Bosnia amp E5 Mozambique 78 Saint Vincent 97 Herzegovina amp the Grenadines Menus D Botswana Brazil British Antartic Territory British Indian Ocean Territory British Virgin Islands Brunei Darussalam Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Republic Chad Chile China Christmas Island Cocos Keeling Islands Columbia Comoros Congo Cook Islands Costa Rica Cote D Ivoire Croatia Cuba Cyprus Czech Republic Dem Rep of the Congo Denmark
113. s a failure the phone will reset again and attempt to clear the error If the error cannot be cleared after four attempts the phone reports the error on the display and waits for a user response General Dynamics recommends that you note the error code and contact your COMSEC Custodian or Security Administrator if you should ever see an error display 3 7 5 Mode Change Users of the Sect ra vIPer Phone should refer to the Sect ra vIPer Phone Supplement for additional information on Mode Change e g security level change Getting Acquainted 32 The MODE key on the Ta kSECURE vIPer Phone is provided for future capabilities planned for a later software release 3 7 6 Depot Return Switch The Depot Return switch clears all key material from the phone and renders the phone incapable of cryptographic processing when depressed and held for two seconds It is labeled DEPOT RTN and located under the base of the phone The Depot Return switch operates whether the phone is powered or not and is intended to be used when preparing the phone for return to General Dynamics C4 Systems for repair The phone must be returned to restore cryptographic capability once the switch is depressed The Depot Return switch may be used as a zeroize switch in emergency situations as long as the user is aware that the phone is no longer capable of secure calls until serviced by General Dynamics C4 Systems Refer to Section 9 3 Returns on page 95 for more inf
114. s a submenu that contains the APK UnivCert and Group key zeroization functions This menu item is only displayed when UnivCert APK or Group Keys exist 5 2 2 1 2 1 Disable UnivCert Select Disable UnivCert to disable use of the Universal Certificate encryption key You will be presented with a confirmation dialog Press Yes to confirm and disable use of the UnivCert or No to abort and not disable use of the UnivCert encryption key This menu item will only appear if you have previously enabled the UnivCert encryption key 5 2 2 1 2 2 Zeroize APK Select Zeroize APK to zeroize the APK encryption key You will be presented with a confirmation dialog Press Yes to confirm and zeroize the APK key pair or No to abort and not zeroize the key pair This menu item will only appear if you have generated an APK key Menus 52 5 2 2 1 2 3 Zeroize Group Key Zeroize Group Key is a submenu for the Group Key zeroization functions This menu item will only appear if you have loaded Group Key 5 2 2 1 2 3 1 Zeroize All Group Key Select Zeroize All Group Key to zeroize all of the Group Keys loaded in the phone You will still be able to establish secure calls with other phones without a Group Key as long as you have the UnivCert encryption key enabled or have an APK encryption key but you will not have the added security provided by a Group Key nor will you have the advantage of exclusion provided by a Group Key You will be presented with a confi
115. s can be a means of preventing unauthorized access to these features when the unit is placed in an environment where compromise is likely and the probability is high that the phone may not be recovered 3 7 3 Key Management When the vIPer Phone ships from the factory it does not contain any encryption key material An encryption key is required for making secure calls This section describes the types of keys used by the TalkKSECURE vIPer Users of the Sect ra vIPer should refer to the Sect ra vIPer Phone Supplement for additional keys used The TalkSECURE vIPer Phone uses two types of keys with two distinct purposes e Encryption key required used to encrypt the phone conversation e Group key optional used to define User Groups or Communities of Interest among users who share a common encryption key 3 7 3 1 Encryption Key The vIPer Phone will need to have an encryption key enabled or generated before a secure call can be established Two types of encryption key are supported for encrypting phone conversations e Universal Certificate UnivCert encryption key Government defined key used to go secure with General Dynamics and non General Dynamics terminals For instructions on enabling the UnivCert encryption key see Enable UnivCert on page 56 Getting Acquainted 29 e Automatic Public Key APK encryption key A General Dynamics proprietary key used to go secure with General Dynamics terminals For instructions on ge
116. sessesseeseesresseessesrssressesers 67 Table 2 2 eg 72 Table 3 2 22 Keypress TEE 73 Table 5 2 23 Country Cd 74 Table 5 2 24 Set straps Data TEE 71 Table 5 2 25 AT Command Error Codes id iaa 79 Table 9 1 1 Troubleshooting General Problems ooonnccnincniocnnonccinccconoconn cono nonnnccnocnnos 86 Table 9 1 2 Troubleshooting Menu Access and Uee 87 Table 9 1 3 Troubleshooting Network Issues essen 88 Table 9 1 4 Troubleshooting Software Update Security Software 89 Table 9 1 5 Troubleshooting Network Software Upgrade Code Upgrade 9 Table 9 1 6 Troubleshooting Group Key Processng sees 92 Table 9 1 7 Troubleshooting Clear Call Drocessmg sene 93 Table 9 1 8 Troubleshooting Secure Call Processing sense 94 1 Welcome Congratulations on your purchase of PSTN Connect for your vIPer Phone This guide will familiarize you with the capabilities of your vIPer Phone when used with the PSTN Connect accessory If you are a Sect ra vIPer user you should also read the Sect ra vIPer Phone Supplement e NOTE to Sect ra vIPer Phone users The Sect ra vIPer Phone is a Controlled Cryptographic Item CCI It is classified to the level of the key when filled with Type 1 key and the PIN is entered It is CCI when locked or zeroized Refer to your COMSEC custodian for handling and shipping instructions The vIPer Phones provide secure tel
117. t General Dynamics 1DGJ9907XA Tested to Comply e With FCC Standards FOR HOME OR OFFICE USE reen The PSTN Connect also complies with EN55022 and EN50082 1 This class B digital apparatus applies to Canadian ICES 0003 10 3 2 Safety Approvals The Vier Phone and PSTN ONE have been tested and found to comply with IEC 60950 3 Edition UL Std 1950 3 Edition CAN CSA Std C22 2 950 3 Edito ACA TS001 1997 Safety Requirements for Customer Equipment and AS NZS 3260 1993 Safety of Information Technology Equipment Including Electrical Business Equipment including Amendments A1 A2 A3 and A4 10 4 Applicable Patents Manufactured under one or more of the following U S patents 6 219 420 5 341 427 General Information 98 D434 408 5 995 628 Other patents are pending Universite de Sherbrook France T l com Nippon Telegraph and Telephone Corporation own or may own or have licenses to patents or copyrights necessary to comply with the G 729 Standard contained in the equipment or software named herein General Dynamics reserves the right to make changes to its products and specifications at any time and without notice 10 5 Specifications vIPer Phone PSTN Connect Size Size Width 10 in Width 1 4 in Depth 3 in without footstand Depth 1 0 in Length 9 5 in Length 2 4 in Weight 4 5 Ibs with footstand Weight 0 05 Ibs Volume 285 cu in Volume 3 4 cu in Red Interfaces RS 232 data por
118. t DS 101 Key Fill Headset port USB port Black Interfaces Interfaces 10 100BaseT to LAN WAN USB 2 0 port 10 100BaseT to Black Computer RJ 11 FXO port USB port Power Power Powered over Ethernet 802 3af DC power 5V 0 5A via USB or AC power 110 to 220 VAC 50 60 Hz 8 Watts maximum operating Speech Processing Non secure G 711 G 729A Secure G 729D MELP Speech Processing Non secure G 711 Environment Environment MIL STD 810F temperature humidity vibration shock and altitude MIL STD 810F temperature humidity vibration shock and altitude Operational 09C to 50 C 32 F to 1229F Operational 0 C to 50 C 32 F to 122 F Storage 30 C to 80 C 229F to 176 F Storage 30 C to 80 C 220F to 176 F Humidity 9596 non condensing Humidity 9596 non condensing Altitude Sea level up to 40 000 ft non operating Altitude Sea level up to 40 000 ft non operating Sea level up to 10 000 ft operating Sea level up to 10 000 ft operating Approvals Approvals TSG CNSSI 5000 5001 TSG TSG 5 General Information 99 PSTN Connect vIPer Phone Safety UL 60950 EN60950 IEC60950 Safety UL 60950 EN60950 IEC60950 EMI EMC FCC Part 15 subpart B Class B EMI EMC FCC Part 15 subpart B Class B EN55022 EN55024 AS NZS 3548 TEMPEST Telco TIA EIA IS 968 A 5 TBR 21 IC CS 03 Issue 8 Part 1 AS ACIF S002
119. ted by the computer connected to the Red Data Port Menus 70 5 2 6 3 3 Data Port Mode The Data Port Mode Menu selects the operating mode for the RS 232 port It has no effect on the USB port The Data Port Mode is only used to update security software send AT commands and other administrative functions Data Port Mode should be left in the Normal mode The Data Port Mode feature allows you to select one of the following operational modes Normal e Use this setting for most scenarios e In this mode the DATA Port interface signals are always enabled e When DTR is asserted the phone recognizes that a data device is attached to its DATA Port and ready to use Ignore DTR e Use this setting when you want to o useanon standard Host Computer that does not provide the DTR signal Power Save e Use this setting for low power mode i e when powered by a battery e In this mode the signals on the DATA Port Interface are disabled unless DTR from your Host Computer is asserted e Once DTR is asserted there is no difference between Normal and Power Save modes Scroll to the desired operating mode and press ENTER to select it In general the mode setting should be left as Normal unless that setting does not work The active selection is indicated by the gt symbol Menus 71 5 2 6 3 4 AT Command Support Table 5 2 19 describes the AT commands supported by your phone for use in remote control situations AT com
120. teen characters For dialpad entry the digits 0 through 9 are the only valid characters Then press ENTER 4 Atthe Edition prompt enter the two character edition of the key 1 through 99 and then press ENTER 5 Atthe Set Mandatory Exclusion Prompt press True or False If you choose False for any Group Key the phone will be allowed to go secure with other phones not possessing a group key common with one of the group keys in your phone 6 Atthe Key Value Entry prompt enter exactly 32 characters consisting of 0 through 9 and A through F Use key 2 to enter characters A thru C and key 3 to enter characters D thru F e g 45D202611023CFC991408562DBD827B3 7 Atthe View Group Key Prompt you may choose Yes to review the data you entered or No if you are thoroughly confident you entered the data correctly 8 Atthe Key Correct prompt press Yes to store the key or No to abort entering the key 9 If you pressed Yes you will see the Storing Key followed by the Key Load Finished message O TIP A Mandatory Exclusion value of False in any Group Key loaded into your phone will allow your phone to go secure with any phone that does not have a matching Group Key Mandatory Exclusion values of False should be used with discretion If you must carry on secure conversations with people who do not use Group Key you should always set Mandatory Exclusion to False for at least one Group Key O TIP If you have a temporary need to go secur
121. telecom support personnel or local carrier o LINE is not supported in PSTN operation CONF is not supported in PSTN operation o REDIAL dials the last dialed number Note that if you are using Precedence dialing Redial will use the same priority as when you originally dialed the number See Changing the Precedence of Your Call page 24 o SPEED DIAL followed by a number 0 9 dials one of 10 pre entered speed dial phone numbers Pressing SPEED DIAL will bring up a list of the currently stored numbers for easy reference from which you can choose one by entering a digit 0 9 or by using the scroll and enter menu navigation keys e Soft Keys Your phone is equipped with six context sensitive soft keys Initially they are used to invoke different menus provided by the phone Their function changes as you navigate the phone s menu structures The display is not touch sensitive To activate these soft key you must select the keys located below the display See Figure 3 1 1 e Menu Navigation Keys are used to navigate the menus and accept or reject actions O O TIP Occasional menus will provide Yes No or True False soft keys You may use the ENTER navigation key interchangeably as Yes or True and the EXIT navigation key as No or False O TIP You may rapidly page through long lists of data by holding down the up or down navigation keys You may also scroll to a specific entry by entering the number associated with that entry e g in a
122. ter you confirm that this is what you intend the vIPer Phone will reboot into the Code Upgrade mode Consult the section on Code Upgrade and Recovery in the Sect ra and TalkSECURE vIPer Phone Administrator s Manual for instructions on how to update the software O TIP The vIPer Phone will only reboot once into Code Upgrade mode If you need to return the phone to normal operation without upgrading the network software reboot the phone by disconnecting and reconnecting the power supply Menus 82 6 Updating Network Software Because the vIPer Phone must support many different networks it is necessary to provide the ability to separately update the network software The Code Upgrade process is the means whereby the network software is updated Normally your telecom service provider will ensure that you have the proper network software for your installation Should you need to update the network software yourself refer to Upgrade Network Processor Software page 82 Updating Network Software 83 7 Updating Security Software The security software is separately updateable from the network software You may obtain the software update package from your Security Administrator or by contacting Customer Support page 95 Follow your organization s procedures for obtaining and loading software Refer to the Sect ra and TalkSECURE vIPer Software Update User s Manual included on the distribution CD packed with your vIPer Phone for det
123. tion key will prohibit APK secure operation 2 Setting the maximum level to SECURE APK for APK encryption key will prohibit UnivCert secure operation Access privileges for Security Level are shown in Table 5 2 13 Table 5 2 14 Security Level Access Privileges Security Security Features Security Level Uncontrolled All Access Control Model Controlled Any User Restricted Master User To change the security level settings 1 Select Security Levelfrom the Security Features Menu 2 The vIPer Phone will prompt for the Min Voice Level 3 Scroll or use the number keys to select between PROTECTED and SECURE APK 4 The vIPer Phone will prompt for the Max Voice Level 5 Scroll or use the number keys to select between PROTECTED and SECURE APK Menus 63 6 The vIPer Phone will notify you if you have selected settings that prohibit secure voice based on your currently loaded keys otherwise the vIPer Phone will return to the Security Features Menu 5 2 4 6 Speakerphone Certain environments may require disabling the Speakerphone Navigate to the Speakerphone menu and select Disabled to prevent use of the Speakerphone The active selection is shown by the gt symbol You can also verify the setting of the Speakerphone feature on the top line of the display Access privileges associated with the speakerphone control are shown in Table 5 2 15 Table 5 2 15 Speakerphone Control Access Privileges Securi
124. to FALSE If You Have Problems 92 Table 9 1 7 Troubleshooting Clear Call Processing Problem Fault Solution Unable to placea Phone has lost Remove and reapply power to the phone If this does clear call connectivity not correct the problem consult your telecom service provider Unable to reach Off network Often you are required to dial 9 or some other digit off network dialing to seize an off network line From the inbound call phones when dialing from the inbound call history history select the number you wish to dial press View Edit Dial scroll to the first digit and press the special access code usually 9 Go off hook to initiate the call If You Have Problems 93 Table 9 1 8 Troubleshooting Secure Call Processing Problem Fault Solution The APK Key was generated or UnivCert was enabled but the phone indicates it is not keyed APK was zeroized or UnivCert was disabled Check the following Were all User IDs deleted Did someone activate the Depot Return switch see Returns on page 95 Did someone zeroize the APK key Has the phone been compromised e g case opened Regenerate the APK key or enable the UnivCert and try again If the phone still indicates it is not keyed contact Customer Support page 95 The phone will not go secure with another SCIP compatible phone e You have incompatible Group Key or e aphone is
125. ty gt gt Security Features gt gt Speakerphone Uncontrolled All Access Control Model Controlled Any User Restricted Master User 5 2 4 7 Black Computer Port The Black Computer Port is labeled 10 100 PC on the vIPer Phone and is disabled by the PSTN Connect software It cannot be used in the PSTN Connect configuration While the setting can be changed it has no effect on the port in PSTN mode 5 2 4 8 Web Interface In PSTN operation this feature is disabled unless the network processor software is being upgraded It cannot be used in normal operation While the setting can be changed it has no effect in normal PSTN operation If you change the setting the phone will reset but the web interface will still be inactive regardless of the setting Refer to Section 6 Updating Network Software on page 83 for more information 5 2 4 9 CLR Event Buffer The vIPer Phone maintains a record of security events and system errors that occur during operation This buffer is circular in nature in that once it fills up it begins overwriting the oldest records Occasionally when debugging problems with the phone it is necessary to clear this buffer to ensure that you get fresh data Normally you will only need to do this when Customer Support page 95 1s helping you debug a problem To clear the buffer select CLR Event Buffer and press Yes in the confirmation dialog Table 5 2 16 CLR Event Buffer Access Privileges l i Features gt gt C
126. ur call is secure but if there is no T in the first column of the line showing that message then your phone may have been compromised Please report this to your COMSEC Custodian or Security Administrator as well as to Customer Support page 95 The remaining lines on the display are shared between the menu system and the call appearance status indicators The PSTN Connect software only supports a single call appearance The local phone number may be displayed just above the soft key labels To learn how to configure this number see Local Phone Number page 82 NOTE If a fault occurs in non trusted subsystems e g Error 8 digit alphanumeric code Reboot Phone it will be shown on the same line as the local phone number Record the number cycle power on the phone unplug and reconnect the Power Adapter and if the problem persists call Customer Support The tabs below the phone number are context sensitive soft key labels Soft keys can be used to invoke menus for editor functions and for confirmations yes no depending on where you happen to be in the menu The soft keys can also be used to start answer and end calls depending on the state of the current call Getting Acquainted 19 3 3 Text Entry The dialpad is used to enter text such as when entering a name while creating a new Personal Contacts entry Table 3 3 1 identifies the special characters that are mapped to the numeric dialpad when you enter
127. uto Secure on Answer is enabled your phone will automatically attempt to go secure when you answer an incoming call If unable to go secure your phone will prompt you to press the CLEAR key to enter a clear voice call The active selection is shown by the gt symbol Access privileges for Application Control are shown in Table 5 2 13 Menus 62 Table 5 2 13 Application Control Access Privileges Security gt gt Security Features gt gt Application Control Uncontrolled All Access Control Model Controlled Any User Restricted Master User 5 2 4 5 Security Level The Security Level menu item is used to limit secure operation by specifying a minimum and maximum security level authorized for secure calls wv NOTE The security levels increase in order from SECURE APK lowest to PROTECTED highest You can use the minimum and maximum security levels to limit secure operation For example by setting the minimum and maximum level to PROTECTED a vIPer Phone that has UnivCert encryption key enabled and APK encryption key generated will only be able to establish a secure call with terminals with UnivCert encryption key enabled prohibiting all APK secure calls The default minimum security level is SECURE APK and the default maximum security level is PROTECTED NOTE Use this feature carefully as secure operation can be prohibited Here are some examples 1 Setting the minimum level to PROTECTED for UnivCert encryp
128. void repeating digits or sequential digits Getting Acquainted 26 Do not use part of your phone number driver e license number or other commonly known number Do not use recognizable patterns such as 121212 Check with your Security Administrator for further guidance on PIN selection 3 7 1 1 1 Uncontrolled Access Control Model The vIPer Phone s factory default is the Uncontrolled Access Control Model The Uncontrolled Access Control Model requires no users to be defined and allows anyone to use and change the general security capability of the phone The phone s Locking and Unlocking capability is not active 3 7 1 1 2 Controlled Access Control Model The Controlled Access Control Model is established when the first User ID and PIN is created during Generate APK or Add User processing and is not made a Master User Any subsequent user IDs created will have the same access privileges as the first user In the Controlled Access Control Model you are required to enter your User ID and PIN to unlock the phone to access the security functions PIN Menu Key Mgmt Menu Security Menu Software Update and secure communication All users that have a User ID and PIN have the same capabilities relative to the security functionality of the phone Users that do not have a User ID and PIN have limited access to the phone and limited capabilities e g they will not be able to access the Key Management or Security Features menus perf
129. warranty shall not apply to any products in other than their original condition or to any products which Seller determines have by Buyer or otherwise been subjected to operating and or environmental conditions in excess of the maximum values in the applicable specifications or operating instructions or otherwise have been the subject of misuse neglect improper installation repair alteration or damage THIS WARRANTY EXTENDS TO BUYER ONLY AND NOT TO BUYER S CUSTOMERS OR USERS OF BUYER S PRODUCTS AND IS IN LIEU OF ALL OTHER WARRANTIES WHETHER EXPRESS IMPLIED OR STATUTORY INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE Servicing of the vIPer Phone is limited to specific trained personnel NO USER SERVICABLE PARTS INSIDE 9 5 Disposal Users of the Sect ra vIPer Phone should consult the Sect ra vIPer Phone Supplement for disposal instructions The vIPer Phone contains materials that are not compliant with European standards for electronic products These materials include lead based solder and a lithium ion battery Consult with local authorities before disposing of the phone The phone should be disposed of in accordance with local regulations If You Have Problems 96 10 General Information 10 1 Applicable Standards The vIPer Phone implements the following standards and protocols including 10 1 1 Government Standards SCIP 210 Secure Communications Interoperability Protocol Signaling Plan S
130. y Getting Acquainted 24 C sends an Immediate signal third highest priority D sends a Priority signal fourth highest priority Select one of the precedence keys and then dial the phone number Calls made without any priority are given the lowest priority for a phone line If a priority call cannot be connected between parties you might hear one of the following messages e An invalid priority level was requested e The priority of the call could not be completed because of multiple priority calls of equal or higher value or unavailability of network resources to connect the call e The called party s phone is busy and does not support MLPP Precedence dialing should be used with caution because it has the potential to deny other legitimate users the ability to make calls 3 6 2 Answering a Call When your phone rings you may answer the incoming call in several ways By lifting the phone s handset By depressing the HEADSET key to use a headset By depressing the SPEAKER key to use the phone s speakerphone or By pressing the Answer softkey This feature will only work if speakerphone is enabled for use If you are not present when the phone rings the call will be marked with an asterisk in the Inbound Call list If you are on the phone when a call comes in and your telecom service provider has set up Voicemail the call will go to Voicemail If you are on the phone when a precedence call comes in see Preemption of an
131. y gt gt PIN Menu gt gt Lock Security Services Uncontrolled N A Access Control Model Controlled Restricted The access control table entries are as follows e N A does not apply for this access control model and the menu is not present e PIN User the individual holding a PIN No other user can access this menu For example only the PIN User can change his PIN A User cannot change other User s PINs e All anyone e Any User anyone holding a valid PIN including the Master User e Master User only the Master User User 71 Some menus are not visible under all conditions For example the Zeroize NT1 menu is only visible when NT1 key APK key is present Other menus are not accessible in the Restricted Access Control Model unless you are the Master User See Access Control page 26 for more information 5 2 1 PIN Menu The PIN Menu allows the user to lock the phone s security features and change his security PIN The PIN Menu will not be visible if you have not created User IDs and PINs Menus 50 5 2 1 1 Lock Security Services The Lock Security Services feature allows the user to make the security features of the phone inaccessible until a PIN has been entered When the security features are locked a user can place and receive clear calls access the directory functions check voice mail and do other non security related tasks To lock the phone s security features select Lock Security Servic

Download Pdf Manuals

Related Search

Related Contents

Instruction Manual Manuel d`instruction Manual de  Toyota SPA26 sewing machine  Contrato de Licença de Utilizador Final da I.R.I.S ( EULA)  Mode d`emploi français MZPT-D70  ウルタイト・スーパーⅥ 主剤  ENERFICAZ S.L.  Efficiently creating high-quality technical publications in a  はじめまして! - シーエー産商  TriScrollTM Série 300 Pompe sèche de vide de rouleau  avvertenza  

Copyright © All rights reserved.

• https://telegra.ph/Calculate-Current-from-Voltage-Drop-4fefcc5b-11-16
• https://telegra.ph/Concrete-Mix-Calculator-3547f0f8-11-16
• https://telegra.ph/Square-Column-Concrete-Volume-Calculator-3b0b47aa-11-13
• https://telegra.ph/Concrete-Volume-Calculator-for-Steps-e15e14d9-11-13
• https://telegra.ph/pipe-weight-calculator-53fba9a5-11-07
• https://telegra.ph/Calculate-Length-from-Voltage-Drop-3f30482b-11-18
• https://telegra.ph/DC-Voltage-Drop-Calculator-90b65c64-11-18
• https://telegra.ph/DC-Voltage-Drop-Calculator-a3fd1717-11-18
• https://telegra.ph/DC-Voltage-Drop-Calculator-e9f5273e-11-18
• https://telegra.ph/AC-Three-phase-Voltage-Drop-Calculator-4e71e5a6-11-18