1036_GRP_Internet Banking User Manual FLEXCUBE1
Contents
1. Ecobank internet banking user guide Ecobank The Pan African Bank How to Access Ecobank Internet Banking Step 1 Visit the Ecobank website www ecobank com Step 2 Locate the Internet Banking login screen on the top right corner of the Home page and click on the screen gt English v gt Log In to Internet Banking Contact Us Your Country Step 3 Select from the drop down list the country your account resides in Access your account Select your country Y Select one Benin Burkina Faso Burundi After selecting the country you would be automatically redirected to the login page where you will be requested to submit your username and password What you should know when logging in If you were using the old Internet banking and you are accessing the new one for the first time follow the following steps to successfully login Type in your username For example GH111111 Type in your password which would be the same as your username Using the above example with username GH111111 your password would also be GH111111 Select your preferred language and click on the Sign In button Thus where you are accessing for the first time on the new platform after moving from the old one your username would be the same as your password If you are an entirely new user and did not have a previous profile in the old Internet banking and you are accessing for the first time on the new Internet banking follow the follo2. an African Bank 28 01 2011 16 08 no bulletins available Total Position End of Page Account Services Loans Funds Transfer Customer Services LogOut Further Information on Ecobank Internet Banking Account Operations Account Activity To view account activity Step 1 From the menu click Account Services and select Account Activity The following page is displayed Select Account me y Display wi t Select Account to Query Last s 5 transactions Total Position To search for specific transactions please use Advance Search below Account Services Start Date dd mm yyyy End Date dd mm yyyy From Amount To Amount Debit Credit Both Debit and Credit vi Reference No Sort Order Ascending v Account Nick Name Download Loans Funds Transfer Tips Customer Services 1 Print will allow a file to be printed after opening in a PDF reader 2 Descending sort order will display the activity starting from the latest date LogOut 3 Ascending sort order will display the activity starting from the earliest date 4 Running Balance will not be displayed if amount range or debit credit or reference no is entered End of Page Step 2 Select the Account number required from the drop down list All the accounts to which you have rights as specified by the Administrator for Enquiry transactions will be displayed Step 3 Select the number of tr
3. ansactions per page to limit your view to specific number of last posted transactions for the selected account By default value 5 is selected Step 4 Use Advance Search for searching specific transactions by entering any of the details like Transaction Date From and To Amount From and To Debit Credit Reference No and Sort Order The dates should be typed in the dd mm yyyy format Note If you enter values for advance search parameters value selected for no of transactions per page will be ignored Step 5 Click View to fetch results that meet your criteria Step 6 To print the Account Activity statement click Print Step 7 A description of the information displayed under various headings is as follows Heading Description Posting Date Date on which the transaction was posted Value Date Date on which the transaction was executed Reference No Instrument No Reference number allotted by the system to the transaction Instrument number in case of a cheque transaction Description Transaction description Debit Amount Amount debited to the account if any Credit Amount Amount credited to the account if any Running Balance Account balance as of the transaction date Accounts Summary The Account Summary screen displays the current balances in the Current Savings accounts in the account currency The system also provides the facility of viewing the account balance in the Customer s chosen or preferred currency A drop down
4. menu lists all the currencies maintained by the Bank The Users can view their current balances in their preferred currency by selecting any currency from the drop down menu To view the account summary Step 1 Click Account Summary under Accounts in the menu The account summary page is displayed Welcome KWADWO OSEI ADUAMA Last Login 28 01 2011 16 08 as of 28 01 201 Account Type Current Balence Indicative Current Balance In Total Position GHS Current Accounts Accounts Summar Account Services GHCATF KWADWO ADUAMA OSEI gt Total Current Accounts GHS Equivalent Account Information Ac E ount Activity Current Balance is in Account Currency Account Balance Current Balance is the sum of net withdrawable balance and uncleared funds if any Inquiry Account Nick Name Back Loans End of Page Funds Transfer Customer Services LogOut Step 2 The Account Summary screen displays following details e Account Number Last Updated on date e Current Balance in account currency e Indicative Current Balance in preferred currency Step 3 To view the Current Balance in a different currency select the currency from the drop down menu provided Note Only the currencies supported by the Bank are displayed in the pick list Using the standard rates mid rate maintained in the Bank the account balances are converted to the selected currency Step 4 On selecting a currency the indicative current balances are di
5. ount Uncleared Funds The total amount of funds in clearing Available Credit The credit available to you Net Available Balance This includes your available credit and uncleared funds Step 4 Details of the selected account are displayed Step 4 Click Accounts Summary to view the summary of details for the selected account as shown in the section Accounts Summary below Logging out The Session Summary Report displays the functions accessed by you during the session and the date and time of your access Before logging out the system gives you the option of viewing the Session Summary Report Step 1 Click Logout to logout Step 2 On proceeding the system displays the Session Summary Report in a new window as shown in the following figure You are given the option of viewing as well as printing this session summary if required Step 3 On clicking Close All Windows the system closes the current window Step 4 On clicking Print you would be able to print the current page that is displayed Step 5 On clicking Click Here To Login the system displays the login page once again You have been logged off Thank you for using FLEXCUBE Netbanking Administration Description Date Details 1 Logon 31 01 2011 05 13 PM Logo Corporate Application close all windows click here to login
6. splayed in that currency for all the accounts Account Information This screen displays the details of your Checking and Savings accounts To view account details Step 1 Click Account Details under Accounts in the menu The following page is displayed with the details of the account selected Total Position Information For 0010144418648601 001 Currency Code GHS Description value Descriptor fate Current Balance 0 00 Uncleared Funds 0 00 Available Credit 0 00 Net Available Balance 0 00 Account Services Accounts Summary Account Activity Account Balance Inquiry Account Nick Name Loans Funds Transfer Customer Services Account Status Introducer Product Type Open Date OverDraft Start Date Shadow Limit DIRT Status Open UN 08 27 2008 0 00 Sales Person Correspondence Address Product Name GHCATF Overdraft Limit 0 00 Overdraft Expiry Date Credit Facility Aproved By Total Debit Accrual To Date CCA Indicator Authority to Operate on Account Total Credit Accrual To Date 0 00 LogOut Paypath Indicator Maximum Limit Authorised Signitory Can Transact On KWADWO ADUAMA OSEI Chequebook Name 1 Chequebook Name 2 p Step 2 Select the account from the Select Account pick list and view account details Step 3 The row headings for the different accounts have been explained below Savings Checking account Heading Description Current Balance The withdrawal balance in your acc
7. wing steps to successfully login Type in the username you were given Example GH111111 Type in the password you were given Example XPASS Select your preferred language and click on the Sign In button Step 4 Enter your Username and password and select your preferred language and click on the sign in button as shown below EC obank The Pan African Bank WELCOME TO ECOBANK INTERNET BANKING PASSWORD LANGUAGE ENGLISH FRENCH O WELCOME TO THE NEW VERSION OF ECOBANK INTERNET BANKING FOR ASSISTANCE PLEASE CONTACT YOUR BANK AT 021 213 999 OR 0800 30 000 TOLL FREE OR MAIL TO NQUIRIES ECOBANK COM BIENVENUE A LA NOUVELLE VERSION ECOBANK INTERNET BANKING POUR TOUTE ASSISTANCE VEUILLEZ CONTACTER VOTRE BANQUE AU 021 213 999 OR 0800 30 000 OU PAR MAIL A ECOBANKENQUIRIESPECOBANK COM Changing your password Once you login successfully for the first time you will be required to change your password To change your password successfully follow the following steps Step 1 Enter your old password which would be the one you successfully logged in with Step 2 Enter your new password Step 3 Confirm your new password by entering it again Once you have successfully changed your password you will be logged out You may then log in again with the new password Once you successfully log into the Internet Banking platform you will need to choose one of the menu options on the left pane of your Internet banking screen EC obank The P
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