CINEO C1020 - Wincor Nixdorf
Contents
1. t sticker When installing an assembly or drive please follow the guidelines below which apply to all electrostatic sensitive devices ESD Make sure you are not carrying a static charge before working with components marked as ESD by first touching a grounded object such as a radiator from a hot water heating system All tools and devices you use must be free from static charges Always unplug the power cord before installing or removing any assemblies Always handle assemblies by their edges Never touch the terminal pins of the circuits on an assembly CINEO C1020 User Manual Introduction Fixing the device on the floor Follow the dimensions in the illustration below to fix the CINEO C1020 on the floor Perforation LE ET SI EHI La bebes una Bettom atbach mart D ing sde 50 Opera Bohrschablone CINEO C1020 Template for WINCOR NIXDORF 0170233077 ples Bunye Pied Gunyeg Bedienungsse Manrdingsiellseilon wall imalar C bahessigung Tablet MLS merit 1 I I 4 hi I I li li I I I I li I I I I I I I I I I I I I I I I I I Leh at PL ee LECHE JE LAA Perforation Dimensions in mm Removing the Transportation Locks After unwrapping the system remove the transportation locks from the components see arrows CINEO C1020 User Manual Important Notes Important Notes The following safety instructions shoul2. Cleaning interval When necessary at least once a month Cleaning material Cloth moistured with isoprophylalcohol cleaning brush dry cleaning cloth 28 CINEO C1020 User Manual Coin Module Coin Validator Plug the key into the lock turn it to the left side and open the front door Push the cover to the left 1 and remove it upwards 2 29 CINEO C1020 User Manual Coin Module Grab the green lever and open the front cover 1 WINCOR NIXDORF N III un 30 CINEO C1020 User Manual Coin Module i Use cloths moist with isopropyl alcohol die cleaning brush and a lint free cotton cloth You can order all these materials from Wincor Nixdorf Use the isopropyl alcohol cloth to remove crumbs and stuff and to dissolve fouling on the Teflon edge 3 Then clean the area yellow transparent and the Teflon edge 3 with the cleaning brush and dry the area with a lint free cotton cloth To clean the whole area turn the green wheel 1 to move the rotor into a different position Also clean the edges and surfaces of the rotor N Never use knifes scissors or any other sharp objects to clean the device as this may lead to damages and will void the Wincor Nixdorf warranty 31 CINEO C1020 User Manual Coin Module Also mind to clean the silver wheel with the cleaning brush Mount the device in logically reverse order Hopper Sensor Plug the key into the lock turn it to th
3. Module Access to the Coin Module Plug the key into the lock turn it to the left side and open the front door Push the cover to the left 1 and remove it upwards 2 CINEO C1020 User Manual Coin Module Turn the key to the right till the stop see arrow The unit willl be unlocked Raise the sorting unit by the black handle 1 Lower the sorting unit with the black handle 1 until it locks in 14 CINEO C1020 User Manual Coin Module Basic Operation General To operate the coin module you will need the application software which is installed on the connected system unit PC i You will not be able to carry out support maintenance tasks without the product specific software The product specific software is necessary for example when you empty the coin hoppers The dialog for the product specific software is executed via the system unit PC Function elements Status LED Status LED 1 displays the status of the cash module StatusLED 00680009 Green The device is being supplied with power en rr Blinking yellow The device is ready to take coins and a warning is displayed Red sid A problem has occurred In order to remedy a problem see chapter Malfunctions If you cannot remedy the problem contact Service CINEO C1020 User Manual Coin Module Acoustic signals Acoustic signals are output over the loudspeaker 1 OPERATION Modes The Coin module provid
4. Order Numbers 222 2220224200220020000020000nnnonnno nenne nenn nennen nenne nenne nenn nenne nnnnnnnne nenne nnnnnnnn 55 Certifica tons ot 416 lmMmantlaclU en neuere 56 Note on Radio Interference Suppression 56 FOC ChSS ADE MN cutlets ensure eine eines este 56 Recycling Ine CINEO C 1020 eek diene 57 CINEO C1020 User Manual Introduction Introduction With the CINEO C1020 Wincor Nixdorf offers an entry level model for coin processing in cash offices This system processes up to 8 coin denominations and recycles them So that coins are available again for dispensing Capacity per denomination averages 1 200 coins based on the 1 euro coin The CINEO C1020 is suitable for use in midsized store formats such as supermarkets discounters or specialty stores CINEO C1020 either installed as Stand Alone or as peripheral device About this manual il This symbol is used to mark important information in this manual A Text following this symbol should be given special attention in order to avoid damage and injury Warranty Wincor Nixdorf generally guarantees a warranty engagement for 12 months beginning with the date of delivery This warranty engagement covers all damages which occur despite a normal use of the produc
5. ee idas T Slan AAA PP II re a T CINEO C 1020 Stand AlN eE eine E A T Power Connection and LAN SUPBOR zu seen ke ee a 7 Disconnecting the System from the 21175 8 EINEOTOZI 39 Peripneral Device nel nee east 8 Power Connecionvand LAN SUPPO sis EEE ee nee ee eee 8 Disconnecting the System from the MANS ER Eh 9 Components CINE 10209 ec ee esse essen 10 CON IOC UNG 2 ee ee ee teste 11 DEVICE OEI WS Eee e ernst 11 COM OCIS OPC ee ee Neal 11 Operating Un OBen ee cai 12 ACCESS TOMES Coin MoQule o dee 13 O ee ee esse 15 A Po einer ee 15 FUNCION SIEMENS ee ie einen 15 ACOUSUO SINS ase tb bss a 16 WOOGS edad localisation catass 16 A A AR 17 AA PI 17 Emptying the overlow BOX een ein 17 Mo A ee ee ae ene een ee 18 Error messages and warnings niet tii id 18 ELMO AAN vente tes amet ee nee Se RE eae gem ae tee ee E wees 22 St a et ee ee we Me rene ce Oe nn eee Rt ee oe eI ee ee Soe eee aE Sete ene 22 SPa veo DIO Geman teen tin ner pee eet er a ee en ee ee Seen ree 23 So ee ee ee TS ers en 24 Transport Chain CONVeyo ost ie 25 EMPIYINO a COIN Hopper masse esse 27 Cleaning ASTUCCIO iia ee ee ee 28 Sener MIMO MAMI e e ee 28 Col NV AINA OB nel ee ee ee ee wane nese seat tee ne ee 29 FAO OC SENSO Eee ee seinen 32 Fil
6. in place li The coin hoppers are mechanically coded and therefore can only be inserted in appropriate position AA SS Nl SAAS ey E Wl gt a B il To avoid inventory discrepancies the same amount of coins must be placed in the hopper Lower the sorting unit again and close the CINEO C1020 2 CINEO C1020 User Manual Coin Module Cleaning Instruction Generell Informations The device must be switched off for service and maintenance works You should service and clean the parts of the device at the specified intervals listed below In addition please note the following Take care not to drop any cleaning liquids into the device Only use the cleaning material listed in this manual Do not use thinners Find the resources and Order Numbers of the approved cleaning materials in the section Approved Cleaning Materials Maintenance Check the dust box once a day and empty it if necessary Visually inspect of the coin hoppers and coin paths Clean the coin paths Housing Cleaning interval as needed Cleaning material Wet cleaning cloths for stainless steel surfaces Ballistol oil for cleaning stainless steel for varnished surfaces Cleaning set for IT systems for plastic surfaces Cleaning set for IT systems Coin Paths Clean the coin paths with compressed air Cleaning interval When necessary at least once a month Cleaning material Wincor Nixdorf air duster Coin Validator
7. the set nominal voltage of the appliance corresponds to the local mains voltage n order to completely separate the appliance from the mains voltage switch off the appliance and disconnect it from the mains Ensure that no foreign objects e g paper clips or liquids enter the housing of the appliance This may result in electric shock or short circuit Always keep the ventilation slots free of obstruction to ensure adequate air circulation and avoid overheating Data cables must not be plugged in or unplugged during electrical storms Always hold the plug when removing the power cable or other cables Never pull the cable itself Have damaged power cables replaced immediately Only use accessories and extension components that have been approved by Wincor Nixdorf Nonobservance can result in damage to the device or violations of regulations concerning safety radio interference and ergonomical requirements Protect the appliance from vibrations dust moisture and heat Transport the appliance only in its original packaging to protect it against knocks and bumps CINEO C1020 User Manual Important Notes Incase of an emergency e g damaged cabinets controls or power cables liquids or foreign objects in the device take the following steps Deactivate the device immediately by Switching off the automatic circuit breaker or removing the fuse inset from the fuse holder in the distribution box of the building
8. 32 g m Temperature change 25 C 25 C 54 CINEO C1020 User Manual Appendix Approved Cleaning Materials Order Numbers The items listed below can be ordered from Wincor Nixdorf branch office or your Wincor Nixdorf sales partner Product Name Order Number Explanation Cleaning set for EDP devices 01750097335 For cleaning and maintaining keyboards and varnished and 125ml plastic cleaner w o alcohol plastic coated housing 125ml TFT LCD screen cleaner 35 dust cloths 3 keyboard swabs for places difficult to reach 1 keybord sponge Damp cleaning cloths 01750097332 For cleaning and maintaining delicate EDP devices keyboards and housing Dispenser box with 100 cloths Damp cleaning cloths 01750097334 For cleaning display panes Antistatic and fluff free Dispenser box 60 cloths Compressed air spray 01750097331 Cleaned compressed air CFC free for removing loose dust and dirt particles PRESSAIR 400ml bottle w o valve 70cm hose Cloth with ISOPROPYL 1000 pieces 01750104065 Pure isopropyl alcohol for cleaning coin validator displays etc Cleaning card 01750016388 For cleaning magnetic heads and chip contacts in ID card readers Cleaning brush set 01770037265 For cleaning the coin validator 1x brush incl 20xcleaning cloth with ISOPROPYL Please follow the manufacturer s specifications on the packaging and on the information sheet included in the packaging The product may be damaged or soiled if materials
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10. Resolution Printing speed Cash Drawer Interface Interface Options Cutter Paper Transport Control Functions Option Housing Colour Power Supply Dimensions Weight Features Statistical Data Printer TH230 High speed thermal print 8 dots mm 203 dpi One colour 220 mm s Two colours 110 mm s TH230 draft mode up to 300 mm s reduced density 6pin RJ12 1A 24V max USB 2 0 full speed PoweredUSB RS232c Ethernet Material tempered steel Speed full cut lt 300ms Forward to use paper to full capacity after cutting up to 12mm backwards approx 3 5 lines at 7 52 Ipi Print head temperature control with adjustment of Print speed Paper near end control and paper end control Paper cutter error message Printer cover open closed Self test with printout Paper width 57 5mm print width 51mm 408 dot light grey or black 24 V DC Automatical and manual capacity control 48 110 Watt 148 x 145 x 195mm H x W x D approx 2kg w o paper roll Simple Paper roll exchange Optional two colour print with special paper 100mm sec Paper near end message adjustable by user Total number of dots Total line feeds Total number of cuts Max head temperature Paper jam counter Cutter error counter Thermistor error counter High voltage low voltage error counter Number of firmware updates Power on time in hours Power on counter 47 CINEO C1020 User Manual Reliability Graphic Featur
11. WINCOR NIXDORF CINEO C1020 Cash Management System User Manual September 2011 We would like to know your opinion on this publication Please send us a copy of this page if you have any constructive criticism on the contents the layout the product We would like to thank you in advance for your comments With kind regards Wincor Nixdorf International GmbH RD PD1 Rohrdamm 7 Haus 16 D 13629 Berlin Fax 49 30 5017 1075 Your opinion CINEO 1020 User Manual Order Nr 01750222636A All product names mentioned in this document are registered trademarks Copyright Wincor Nixdorf International GmbH 2011 The reproduction transmission or use of this document or its contents is not permitted without express authority Offenders will be liable for damages All rights including rights created by patent grant or registration of a utility model or design are reserved Delivery subject to availability technical modifications possible Contents A ee ee ee TS nee 1 ADO MIS MAD alas ee ee oe een hiess 1 Warrants een ee enter alernsnlene 1 U packng and GMeCKING MS SYM Oe A a 2 ESD Electr static Sensitive Devices sn ne inkl 2 FIXING ME device on THE MU eines AEE 3 RemovVInNg ine FANS DOFLALIOM EOS ee Runen Eee Messiah 3 IMPOLLAHL NOTES Aa asn o een Alena 4 LE BAD DIE ee rte a a e 5 installation and Startup een esse 6 Before turning on Ne SYSTSIN sica al e a a 6 Connecting Me CINEO C TO
12. ad not properly may cause an early failure Wait until the isopropyl alcohol has evaporated Insert the new paper roll and close the cover Print out a test ticket see application handbook and verify the printing quality density alignment and consistency 42 CINEO C1020 User Manual Paper Roll Exchange For a paper roll exchange follow the steps below Open the printer cover Remove the nearly empty paper roll and any residual paper If necessary clean the print head and the rubber roller Unwind the outer layer winding of the paper roll aun Oaxin Q NOUNS YIAVA YIMOdJ Printer TH230 43 CINEO C1020 User Manual Printer TH230 Insert the paper roll Hold down the paper and close the printer cover Press on the middle of the cover until it audibly and distinctly locks into place 44 CINEO C1020 User Manual Printer TH230 Tear off residual paper at the tear off edge OCcHL AMOAXIN MOINIAA m ps El is vYOYY3 Y3IAVA YIMOd F N3dO Paper Near End Sensor Adjustment The paper end premonition is a control function It allows to adjust a predefined amount of remaining paper on the roll The paper end premonition depends on the core diameter and the paper thickness of the paper roll in use You can adjust the remaining amount of paper yourself follow the steps below Open the printer cover Remove the paper roll Loosen the lockin
13. are used that are not approved or if used improperly 55 CINEO C1020 User Manual Appendix Certifications of the manufacturer This device complies with the requirements of EEC directive 2004 108 EEC with regard to Electromagnetic Compatibility and 2006 95 EEC Low Voltage Directive Therefore you will find the CE mark on the device or on its packaging Devices without integrated UPS according class B Devices without UPS according class A Important Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Note on Radio Interference Suppression All secondary appliances that are connected to an appliance must be equipped with radio interference suppression in accordance with EC directive 89 336 EEC Products that fulfill this requirement are accompanied by an appropriate manufacturers certificate bear the CE symbol or the radio protection symbol Products that do not fulfill these requirements may only be operated with specific permission of the relevant authorities FCC Class A Declaration This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful inter ference when the equipment is operated in a commercial environment This equipment generates uses and can rad
14. ck the position of the key the Maintenance position interrupts the power supply Check whether the power supply unit is turned on Check whether the cables are plugged in properly The PC cannot access the CINEO C1020 Check the position of the key the Management position via the V 24 interface rejects all commands from the PC Check that the correct data rate is set in the Select I F menu see chapter Modes section Select I F menu Check that the right COM interface is set for the PC Check that the V 24 cable connecting the PC to the coin module is correctly inserted The PC cannot access CINEO C1020 via Check the position of the key the Management position the USB interface rejects all commands from the PC Check that USB is set in the Select I F menu see chapter Modes section Select I F menu Check that the right USB interface is set for the PC Check that the USB cable connecting the PC to the coin module is plugged in properly 18 CINEO C1020 User Manual Message no battery low battery upgraded Restarted by WDT Restarted by POS E 21 E 28 E 30 38 E 40 48 E 51 E 58 Coin Module Meaning ETA Backup battery not available Insert a new battery Backup battery is weak Insert a new battery Firmware malfunction Carry out a firmware update Despite a count result above zero one coin hopper proves to be empty on payout attempt The two digit c
15. d be read carefully and strictly observed when handling technical appliances and before doing any work on the device Further safety installation operating and maintenance instructions can be found in the manuals available on the internet http www wincor nixdorf com internet site EN EN Support Downloads downloads node html Should you have any questions please contact your dealer or our service department Devices supplied by Wincor Nixdorf International GmbH WN comply with the respective safety regulations for data processing devices and information technology devices including electrical office equipment for use within an office or store environment Always consult the installation and operating instructions before doing any work with an appliance These manuals are available on the internet see above If an appliance is brought into the service area from a colder environment condensation may occur The appliance must be absolutely dry before activation This requires an acclimatization time of at least two hours Observe warning and information labels on the device Appliances that are equipped with safety tested power cables must be plugged into a grounded socket Always lay the supply leads and cables in such a way that they cannot be stepped on or tripped over Make sure that there is always free access to the grounded sockets used or to the electrical circuit breakers of the house installation Check that
16. d open the cover Thereby the switch sheet flaps into an upright cover position 1 lf an error occured do not open the cover with force Open the printer cover only if the cutter is in its home position Otherwise the cutter or the cover may be damaged 40 CINEO C1020 User Manual Printer TH230 Maintenance of the TH230 Print Head Rubber Roller Cleaning Clean the print head and the rubber roller at least every three months In case of an intensive use of the printer clean both items more often to guarantee a stable print quality Rubber roller Print head Open the printer cover and remove the paper roll the rubber roller and the print head mechanism are then visible 1 Let the print head cool down before cleaning it 41 CINEO C1020 User Manual Printer TH230 Clean print head and rubber roller with a soft lint free cloth moistened with pure Isopropyl alcohol e g ISOPADS which can be ordered from Wincor Nixdorf Visually inspect the print head If you can still see dirt the cleaning procedure must be repeated You can identify the relevant and important thermal element zone by the thin line crossed by wires Paper end sensor Pay attention not to damage the paper end sensor when cleaning the print head 1 Do not touch the rubber roll with your fingers While cleaning turn the rubber roller by hand with the lateral gear wheel make sure that the entire roller will be cleaned Cleaning the print he
17. e CINEO C1020 Introduction Installation and Startup il Be certain to follow the safety guidelines in chapter Important Notes Before turning on the system Unpack the parts and make sure that every item at the packing list is included If you find shipping damage or discrepancies between the contents of the package and the packing list or defects please inform your vendor or Wincor Nixdorf International GmbH WN sales location immediately Also provide the packing list and the packing list item and serial numbers for the effected unit Please find the Serial Number beside the main power switch at the side or at the back of the housing CINEO C1020 User Manual Connecting the device Connecting the CINEO C1020 The delivered system is completely configured There are just a few things to do before starting up the CINEO C1020 Start up The power supply system must be equipped with separately guided protective earth conductor PE This kind of electricity system is known as TN S network Do not use PEN conductors Ratings of CINEO C1020 220 V 240 V 50 60 Hz 0 5 A 110 V 120 V 50 60 Hz 1 0 A Caution Check that the set nominal voltage of the appliance corresponds to the local mains voltage CINEO C1020 Stand Alone Power Connection and LAN Support The CINEO C1020 supports Ethernet 10 100 BASE T local area network LAN communication protocol The CINEO C1020 provides a female RJ 45 connection por
18. e TH230 70 Mio 3 Mio 150 km TH230 is fully graphic compliant Paper Specification Paper width Paper weight Paper thickness Thermo Coat Paper roll outer diameter Paper roll width Paper length Core size 79 5mm 80mm optionally 57 0 57 5mm 559 m 5 g m 0 055mm 0 08mm Outside of paper roll 90mm max 80 3 mm max 100m Core diameter 10mm 2mm Wall thickness of the core 2mm 0 3mm Paper end not glued to core Length of paper fold over at core max 35mm Printer TH230 48 CINEO C1020 User Manual Printer TH230 Print Area 80 mm 4 1001 gt For optional paper width 57 5 mm print width 51mm 408 dot 49 CINEO C1020 User Manual Appendix Display BA83 The TFT LCD flat panel display is an XGA compatible 15 inch flat panel display which is absolutely flicker free and free from radiation It is designed for a resolution of max 1024 x 768 pixel Application programs should be used with this resolution Operator Panel Module Find the operator panel at the back side of the module see arrow ON OFF irs USB Interface Scrolling back forward USB Interface Connect here peripherals during operation e g a keyboard On Screen Display Menu Via the menu you can set loudness brightness contrast or color 50 CINEO C1020 User Manual Appendix Scrolling The arrows serve for scrolling forwards or backwards in the menu items LED Fron
19. e left side and open the front door 32 CINEO C1020 User Manual Coin Module Push the cover to the left 1 and remove it upwards 2 Unlock the CINEO C1020 1 move the cover at green lever a little to the right 2 and remove it upwards Turn the key to the right 1 The unit opens to the top 2 33 CINEO C1020 User Manual Coin Module Remove the hopper one after the other upwardly and clean the sensors 1 with a cloth mois tened with isopropyl alcohol You can order these cleaning materials from Wincor Nixdorf Set the hoppers back in place and close the device 34 CINEO C1020 User Manual Money Compartment Filling the Cash Drawer Money Compartment Depending on your configuration one of the money compartments of cash drawers KA21 or Cash Bases Flip Lid 460 can be installed in the CINEO C1020 Pull out the money compartment unit Place your money compartment into the unit e g the Cash Bases Flip Lid 460 Fill the compartment with coins via the software application 35 CINEO C1020 User Manual Money Compartment Filling Scheeme KA21 2 00 1 00 0 50 0 20 0 10 0 05 0 02 0 01 Cash Bases Flip Lid 460 0 01 0 02 0 05 0 10 0 20 0 50 1 00 2 00 36 CINEO C1020 User Manual Printer TH230 Printer TH230 Safety Instructions Do not touch the cutter and tear bar of the printer after op
20. eration therefore please do not touch it and its peripherals for safety reasons The print head is a thermal element and it is at high temperature during printing or just The thermal head is an ESD sensitive device To prevent damage do not touch either its printing part or connecting parts Caution Do not allow the printer to start printing when there is no recording paper installed otherwise the print head and platen roller will be damaged To ensure quality print and normal lifetime use recommended or good quality paper Shut down the printer when connecting or disconnecting interfaces connectors to avoid damage to the control board Set the print darkness to a lower grade as long as the print quality is acceptable This will help to keep the print head durable Operate the printer only with power supplies and cables approved by Wincor Nixdorf Keep this manual safe and at hand for ready reference 3 CINEO C1020 User Manual Printer TH230 Overview The TH230 is a powerful and low cost thermal printer for all kind of POS systems Paper output Operator panel ieee TS aF baj p E On Off Switch 38 CINEO C1020 User Manual Printer TH230 Operator Panel Me Be x_ip FEED ano POWER PAPER ERROR a e lt WINCOR NIXDORF TH230 FEED If you push this button once and release it the printer feeds paper for one line 1 6 inch If you push this button a
21. es three modes 1 Operation 2 Management OPERATION 3 Maintenance for service technicians only Without a key the cash module is at the Operation mode 1 With the aid of the key the Management 2 or Maintenance 3 mode can be selected In Management mode the coin module can be cleaned or coin jams cleared The Maintenance mode is only intended for use by service staff 16 CINEO C1020 User Manual Coin Module Coin In The hoppers can be filled either by inserting the coins directly into the coin entry tank or by using the filling unit 1 i The coin types sizes that the coin hoppers can handle are preset in the factory Coin dispensing The coin dispensing is controlled by the user specific application i Please refer to your software manual to get all important informations Emptying the overflow box Open the sorting unit See section Access to the coin module Remove the overflow box see arrow and empty it 4 f Bu 4 ie NV 4 NM y Lower the sorting unit see section Access to the coin module CINEO C1020 User Manual Coin Module Malfunctions If a problem occurs or a warning is issued the status LED will light up red or yellow The messages are displayed on the LCD display of iteh coin module If the rejection rate of the coins rises the coin validator must be cleaned Error messages and warnings CINEO C1020 cannot be started Che
22. g screw at the inner wall of the printer for instance with the aid of a coin do not remove the screw Adjusting grip Locking screw Sensor 45 CINEO C1020 User Manual Printer TH230 Move the adjusting grip to determine the remaining paper amount A lower distance mark adjustment grip downwards will cause a lower amount of remaining paper and vice versa The scale reaches from 0 5mm to 12 5mm After determination of the distance mark Tighten the locking screw Insert the paper roll Close the printer cover and lock it Connector Variants USB CASH DRAW DC24V Energy saving Mode If the TH230 is switched on but without a print job it stays in standby mode which means that all functions of the printer are powered with low voltage to be ready for operation In order to save more energy the printer changes into idle mode after an adjustable waiting time Under idle condition the least amount of energy will be consumed The mode will be indicated by flashing of the POWER LED If the printer receives print data it will change into full powered printing mode Having done the print job the TH230 will turn to standby mode and then to idle mode again In the delivery status of the printer the function idle mode will be deactivated The function and the according waiting time must be enabled in the configuration menu or via software 46 CINEO C1020 User Manual Technical Data Technology
23. ht sensors emitter receiver of the separator disk The coin payout tray is not in the right Check whether the coin payout position tray is correctly lowered Coin payout tray full Empty the coin payout tray Make sure the sensor is not covered Jam in coin entry tank separator Clear the jam disk coin validator or on transport chain conveyor Check the sensor both of the coin entry conveyor close to the transport motor and the timing disk and the coin validator No dust box Insert the dust box Reset after deposit problem Check correct the counts of the coin hoppers Reset after dispense problem Check correct the counts of the coin hoppers CINEO C1020 User Manual Coin Module Eliminate Coin Jams Coin entry Tank Check to make sure that no coins are jammed in the coin entry tank see arrow Clear the coin jam 22 CINEO C1020 User Manual Coin Module Separator Disk Open the coin modul see Access to the Components Lift up the green lever 1 and swing the operation unit open 2 Check whether there are any foreign objects 1 in the separator disk and make sure that no coins are jammed Remove the foreign objects or coins If foreign objects are jammed between the separator disk and the delivery flap 1 for the dust box remove the foreign objects by pressing against the joint 2 as shown by the arrow in order to lower the delivery flap slightly Close the device in reve
24. iate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Modifications not authorized by the manufacturer may void users authority to operate this device This class A digital apparatus complies with Canadian ICES 003 Cet appareil numerique de la classe A est conforme a la norme NMB 003 du Canada 56 CINEO C1020 User Manual Recycling the CINEO C1020 Appendix CINEO C1020 was designed according to the Wincor Nixdorf standard Environmentally Conscious Product Design and Development CINEO C1020 is manufactured without the use of CFCs and CCHs and is manufactured to a great extent out of materials and components which are recyclable For recycling purposes do not attach any additional adhesive labels to the device Wincor Nixdorf disposes of old devices in an environmentally responsible manner at a recycling center that is ISO 9001 and ISO 14001 certified as is the entire company Follow your local regulations on the disposal of toxic waste Your Wincor Nixdorf vendor will answer any questions you have concerning returns recycling and disposal of our products 57 Wincor Nixdorf International GmbH D 33094 Paderborn Order No 01750222
25. ill see the start screen of the operating system Disconnecting the System from the Mains Shut down the system by the software application Caution To separate the device completely from power supply unplug the power cable at the back side of the device CINEO C1020 User Manual Components Components CINEO C1020 gt els EJ Display Coin Module Screen rane comuna e ropa CINEO C1020 User Manual Coin Module Coin Module Device Overview The coin module is a coin deposit coin dispenser module which has been designed for indoor installation The device is operated via the product specific software for the system unit PC connected to the device Deposits are made by placing one or more coins in the coin entry tank From here they are transported to the separator disk Coins are fed via the coin validator to the transport chain conveyor where they are transported to the appropriate coin hoppers and stored Coins of one denomination only can be stored in each coin hopper The configuration of the eight available coin hoppers is preset in the factory and cannot be changed Coins are dispensed to the cash drawer from the coin hoppers Coin Module open Overflow Box Sorting Unit Coin Hoppers Power Supply CINEO C1020 User Manual Coin Module Operating Unit open Transport Chain Conveyer a Separator Disk de Cover Coin Validator 4 Handle to raise the Unit CINEO C1020 User Manual Coin
26. installation Disconnecting the plug connector of the power supply cable from the grounded socket in the building installation Inform the customer service responsible for you Properly dispose of worn out parts that may be environmentally hazardous e g batteries Ifa lithium battery is supplied with the appliance ensure that the battery is replaced with an equivalent type Otherwise there is danger of explosion Lithium batteries may only be replaced with identical types or other types recommended by the manufacturer Batteries must be disposed of according to local regulations on the disposal of special waste Appliances may only be repaired by authorized technicians Unauthorized opening of the housing or inexpert repairs can result not only in considerable personal danger but will also invalidate your warranty and liability protection LCD Displays If the display element is damaged and the liquid crystal solution leaks out onto your hands or clothing please wash your hands or clothing immediately under running water for at least 15 minutes using soap or alcohol If the liquid comes into contact with your eyes consult a medical doctor immediately Inside the display the high voltage needed for backlighting the LCD display is generated by the inverter A High Voltage Before opening the device make sure that the device is disconnected from the main power supply Only authorized personnel is permitted to open the devic
27. ling the Cash Drawer Money Compartment ccccccccsecceecceeseeeseeecseceseeecsceseueesaeeeesaeeceeeseueseueeseueeseesseseeseeeeseeesaes 35 FIMO SCEME asana it e e e cdo OS 36 KAZ Teens N 36 Cash Bases IO DIG AGO do 36 Pinter TH2 OO te ee aa a aha a aha oleae tate a a ee rei 37 Ally ASTUCIA ai de aa ee ende ela des 37 C TW Lg ee ee ee A A 37 O a A ee ASS ee leeres 38 Sirio AAA A E a a ee ans a re ee 39 PEE DD ee ee ee een 39 POWE ee ee ee 39 PAPER esse da 39 ERROR isses ete ease eee rearee ie aun cata eerie one eienece 39 OPEN ia een areas ende 40 Ma intenance ofthe I M2 SO Een ee En ee 41 Print Head Rubber Roller Cleaning a ee ee 41 Paper Fs Ol EXCH OMG escondo sa dais illa alicia 43 Paper Near ENG Sensor AUS iMac 45 Comector Van ia 46 ERETO S AV IVO Or oie et gee oia oda salada io 46 TecinicalD adi Na esrsadcade 47 Paper SDECH EAU OT ee e o OS 48 PIRATE A ee E oe mens o ee mebdataniudommoiane dewnseueeuanesanhoas 49 Display AOS sais ae sanieren eek 50 Operator Panel Module arena ee ee 50 o A A 50 OR Screen DISDIAY tt os a ea ee 50 LED Front 8196 onhe Moaddle tata IO iia a dales 51 ONO UN sust sta a E ok ee ee re eee eee ee ee ee 51 OO AA O a a 52 External Connectors Services at the rear Side oocooccccccnccocncocnonoconcconnncnnnonnnnnnnnonanonononnnnnonannnnanonannnnnnnnnnneninnninans 52 APPEARS 53 MECCA Dita ed ad 53 Environmental ReQqulreMmeNnB u es ee ee ee ee 54 Approved Cleaning Materials
28. nd hold it down the printer feeds the paper as long as the button is not released The button can be locked by the application software and then will be without function POWER All LED off power is not stable Green POWERLED on power is stable Green POWER LED blinking printing speed may be low if necessary contact your technical support Green POWER LED flashes printer in idle mode The printer will run with the lowest power value 48W if a non current power supply unit from Wincor Nixdorf or an external power supply unit without automatic current identification is used With a suitable power supply unit type the maximal power value can be defined with the configuration menu from 48 Watt up to 90 Watt PAPER Yellow PAPER LED off Paper is properly inserted Yellow PAPER LED on Paper roll is near end Yellow PAPER and red ERROR on Paper end is reached ERROR Red ERROR LED oft Normal condition Red ERROR LED on Not ready for operating Printer cover is not closed or in combination with Yellow PAPER LED on paper end is reached Red ERROR LED blinking An error occured Switch off the printer and on again Contact your technical support if this does not work 39 CINEO C1020 User Manual Printer TH230 LED overview POWER PAPER ERROR green yellow red Oo w CO EC CC 909 19 00 001 0 0000 IDLE mode power savings POCO O EC O EE SI ee je es CI CO E OPEN Press this button to unlock an
29. ode names the coin see chart below One cover of the sorting unit cannot be opened The two digit code names the coin hopper under the particular cover 30 Reject 31 H 32 G 33 F 34 E 35 D 36 C 37 B 38 A see chart below One cover of the sorting unit cannot be closed The two digit code names the coin hopper under the particular cover 40 Reject 41 H 42 G 43 F 44 E 45 D 46 C 47 B 48 A see chart below More coins than intended have been paid out The two digit code names the coin see chart below Check correct the counts of the coin hoppers Check the sorting unit for jammed foreign objects and dirt Carry out an operational check on the particular lifting magnet Check the sorting unit for jammed foreign objects and dirt Carry out an operational check on the particular lifting magnet Check correct the counts of the coin hoppers 19 CINEO C1020 User Manual Coin Module Message Meaning Remedy E 90 CRS Board error Restart the device Replace the coin validator CRS Entry magnetic sensor error During turn on procedure a coin was located in the input tray Remove the coin and restart the device CRS optical sensor error During turn on procedure a coin was located in the coin validator opt sensor Remove the coin and restart the device CRS flash ROM error Reload the coin data or replace the coin validator E A1 E A8 Payout sensor LOW error in one
30. of Check Clean the payout sensor in the coin hoppers the particular coin hopper Replace the coin hopper The two digit code names the coin hopper A1 H A2 G A3 F A4 E A5 D A6 C A7 B A8 see chart below E B1 E B8 Payout sensor HIGH error in one of Check Clean the payout sensor in the coin hoppers the particular coin hopper Replace the coin hopper The two digit code names the coin hopper B1 H B2 G B3 F B4 E B5 D B6 C B7 B B8 A see chart below 20 E 92 CRS coin sensor error During turn on procedure a coin was located in the coin validator magn sensor Remove the coin and restart the device CINEO C1020 User Manual Coin Module Message E C1 E C8 4 J O Na U N E D3 E D4 E D5 E D9 E DA Shutdown in deposit Shutdown in dispense Meaning Remedy gt gt gt Payout sensor TIME error in one of Check Clean the payout sensor in the coin hoppers detected signal too the particular coin hopper long short Replace the coin hopper The two digit code names the coin see chart below No overflow box Insert the overflow box Overflow box is ful Empty the overflow box The shutter beneath the separator Check whether the shutter of the disk is open separator disk shuts without any problems Check the fork light barrier for dirt and foreign objects Object in separator disk Check the separator disk for foreign objects Check clean the transmitted lig
31. rse order 23 CINEO C1020 User Manual Coin Module Coin Validator Open the coin module see section Access to the coin module Pull the green lever 1 and swing the front operating unit open 2 AAA Pi qT di aN o P et Y a ES 24 CINEO C1020 User Manual Coin Module Check whether there are any foreign objects 1 in the separator disk and make sure that no coins are jammed Remove the foreign objects or coins If it is not possible in the position turn the green whell to the left until you can remove it Close the separator cover and the device Transport Chain Conveyor Open the coin module see section Access to the coin module Pull the green lever 1 and swing the front operating unit open 2 25 CINEO C1020 User Manual Coin Module Unlock the green levers arrows and open the cover to the right Check the transport chain conveyor for jammed coins 1 For this purpose open the cover of the coin validator to the right and keep it open while turning the green wheel counter clockwise 2 and removing coins 3 Close the coin validator cover again until you hear it lock into position Press the operating unit down and close the CINEO C1020 26 CINEO C1020 User Manual Coin Module Emptying a Coin Hopper Open the coin module see chapter Access to the Coin Module Remove the relevant hopper upwards example see arrow Empty the hopper and put it back
32. t Damages because of improper or insufficient maintenance improper use of the product or unauthorized modifications of the product inadequate location or surroundings will not be covered by the warranty For further information on the stipulation consult your contract All parts of the product which are subject to wear and tear are not included in the warranty engagement For detailed warranty arrangements please consult your contract documents CINEO C1020 User Manual Introduction Unpacking and Checking the System Unpack the system and verify that the scope of delivery is identical to the information on the delivery ticket Should you notice any transport damages or discrepancies between package contents and delivery ticket or e functional defects please inform your contracting parties or the branch office of Wincor Nixdorf immediately Please indicate the number of your delivery ticket and delivery ticket position and serial number of the respective device i It is absolutely necessary to check the function of the original equipment before you perform any changes e g by installing an expansion card Only then it is possible to accept a functional defect as a claim i We recommend to save the original packaging for transport at a later time protection from impact and shock ESD Electrostatic Sensitive Devices A Assemblies containing electrostatic sensitive devices ESD may be labeled with this
33. t Side of the Module Orange Power save Mode The LED flasjs in the standby mode ON OFF Button With this button you can switch off the device 91 CINEO C1020 User Manual Appendix EPC Central Unit The EPC controlls the peripheral devices like printer coin module etc External Connectors Services at the rear Side 52 CINEO C1020 User Manual Appendix Technical Data Supply Voltage Range Nominal Frequency Data Transmission Port Dimensions H x W x D without coins with coins Current Consumption Standby EPC Cash Module Replenish Coin Hoppers Electric Current Appendix 110 120 V 220 240 V 90 60 Hz V 24 1 274 mm x 750 mm x 530 mm approx 160 kg approx 250 kg 350 mA 67 W 600 mA 120 W 260 mA 53 CINEO C1020 User Manual Appendix Environmental Requirements Operating conditions Ambient temperature 5 C 35 C Humidity 5 r h 1 g m 85 r h 25 g m Temperature change 0 5 K min max 7 5K 30 min Barometric pressure 70 kPa 70kPa corresponds to an installation at approximately 2000 meters above sea level Installation environments with long periods of sunshine should be avoided Storage conditions Ambient temperature 5 C 40 C Humidity 5 r h 1 g m 85 r h 25 g m 0 5 K min Temperature change 0 5 K min max 7 5K 30 min Transport conditions Ambient temperature 25 C 60 C Humidity 15 r h 1 g m 98 r h
34. t for the LAN A 6 foot LAN cable is provided with the system LAN and power supply will be connected at the back side of the device O NN NAAA Remove the cover at the back side of the device see arrow CINEO C1020 User Manual Connecting the device Connect the rubber connector to the socket outlet and the LAN cable to the LAN socket sockets at the side of the device Deviations from illustration possible After starting up the system you will see the start screen of the operating system Disconnecting the System from the Mains Shut down the system by the software application Caution To separate the device completely from power supply unplug the power cable at the back side of the device CINEO 1020 as Peripheral Device Power Connection and LAN Support The CINEO C1020 supports Ethernet 10 100 BASE T local area network LAN communication protocol The CINEO 1020 provides a female RJ 45 connection port for the LAN A 6 foot LAN cable is provided with the system LAN and power supply will be connected at the back side of the device Remove the cover at the back side of _ the device see arrow CINEO C1020 User Manual Connecting the device Connect the rubber connector to the _ socket A ee eee ee ee 3 Connect now the CINEO C1020 with the x external unit via an RS232 cable A a a a Deviations from illustration possible After starting up the system you w
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