GenTouch Software User manual
Contents
1. e Select human interface devices if current devices are not connected the icons are greyed out you can right click those grey icons to uninstall them Page 35 of 44 World Leading Touch Solutions Provider www generaltouch com GENEP AE uch Device Manager File Action View Help e amp e 3 8 ae XP EN E wi Batteries H 1 Computer See Disk drives H E Display adapters 2 DYDICD ROM drives 4 Floppy disk controllers 2 Floppy disk drives gy Human Interface Devices E GeneralTouch Touchscreen USB Interface 49 GeneralTouch Touchscreen USB Interface H IDE ATAJATAPT controller __ Uadate Driver 4 Mice and other pointing c H E Network adapters E Non Plug and Play Driver Properties Ports COM amp LPT MGR Processors H SCSI and RAID controllers H Sound video and game controllers Scan for hardware changes Uninstalls the driver for the selected device e Select mice and other pointing devices if current devices are not connected the icons are greyed out you can right click those greyed out icons to uninstall them Page 36 of 44 World Leading Touch Solutions Provider www generaltouch com GENEP AE uch Device Manager File Action View Help mf RAR Batteries Computer m s Disk drives 2 Display adapters 2 DVD CD ROM drives amp Floppy disk controllers JA Floppy disk drives ig Human Interface Devi2. Device Manager File Action View Help e amp e 3 8 ae XP EN E wi Batteries H 1 Computer See Disk drives H E Display adapters 2 DYDICD ROM drives 4 Floppy disk controllers 2 Floppy disk drives gy Human Interface Devices E GeneralTouch Touchscreen USB Interface 49 GeneralTouch Touchscreen USB Interface H IDE ATAJATAPT controller __ Uadate Driver 4 Mice and other pointing c H E Network adapters E Non Plug and Play Driver Properties Ports COM amp LPT MGR Processors H SCSI and RAID controllers H Sound video and game controllers Scan for hardware changes Uninstalls the driver for the selected device e Select mouse and other pointing devices if current devices are not connected the icons are greyed out you can right click those greyed out icons to uninstall them Page 41 of 44 World Leading Touch Solutions Provider www generaltouch com GENEP AE uch Device Manager File Action view Help e mFS 2AM Batteries 2 Computer s Disk drives 3 Display adapters lt 2 DVD CD ROM drives 4 Floppy disk controllers J Floppy disk drives gy Human Interface Devices E GeneralTouch Touchscreen USB Interface E IDE ATA ATAPI controllers 5 Keyboards Mice and other pointing devices 5 GeneralTouch TouchScreen Serial Interface 75 GeneralTouch TouchScreen Serial Interface 75 GeneralTouch TouchScreen USB HID Interface GeneralTouch TouchScreen US
3. Click on touch Click on touch C Click on release Di ag Click on release I Right click Right click Drag Delay Drag Delay Shall serra Short Sensitivity Level L Enable Touch Disable Touch Enable Touch Disable Touch You can use the Setting tab to customize the response of your touchscreen Mouse Mode It defines the touch actions that equate to a mouse click double click and drag Double click range It defines how fast you need to touch in order to produce a double click These settings also affect the double click range of the mouse Drag delay It defines how fast you want to drag Right Click Delay If the checkbox RightClick be checked this setting can valid and it set the delay time while ontouch on screen Sensitivity level A It defines sensitivity that you want the touch response to be but not all types of controller have this function EnableTouch and Disable Touch Enable or Disable TouchScreen working Page 17 of 44 World Leading Touch Solutions Provider www generaltouch com GENEP AS ich Mouse Mode Click on Touch Mode Button clicking only no dragging is supported works with large targets Recommend for public kiosk applications Moves the cursor to your point of touch and clicks the button A beep will confirm the click if enabled To click touch the object and then lift off To double click touch the object twice quickly at the same location Click o
4. In this document the GenTouch represents the normal use software package Page 5 of 44 World Leading Touch Solutions Provider www generaltouch com GENERA ch which includes driver control panel and other software GeneralTouch Support Services GeneralTouch provides extensive support services through our website and Technical Support organization Visit the GeneralTouch website at http Awww generaltouch com where you can download touchscreen software and drivers obtain regularly updated technical documentation on GeneralTouch products and learn more about what GeneralTouch can do for you and your organization Whenever you contact Technical Support please provide the following information e Part number and serial number from your Touch Monitor Touchscreen and Controller e Current driver version e Operating system used e Information on additional peripherals Contact information Representatives of GeneralTouch can be contacted for further information and to resolve any issues you might have with our products on the numbers below GeneralTouch Technology Co Ltd No 6 Keyuan South Road High Tech Zone Chengdu China Zip Code 610041 Telephone 86 28 85124114 Fax 86 28 85124115 Web _http www generaltouch com Please check our web site on a regular basis for updates press information application notes latest software drivers and utilities Page 6 of 44 World Leading Touch Solutions Provider www generaltouch
5. and Alerts 3 DVD CD ROM drives a Device Manager Floppy disk controllers Storage A Floppy disk drives Removable Storage iy Human Interface Devices Disk Defragmenter IDE ATAJATAPI controllers Disk Management Se Keyboards fe Services and Applications y Mice and other pointing devices 5 Ganerd Update Driver HID co Disable gt Hc orria O TD Mwar BB Network ac Ports CON Properties ER Processors amp SCSI and RAID controllers H A Scan for hardware changes fm GTDrv4 2 2 15U_XPY C Computer Management D amp vy E 11 45 Pm If items still remain in the computer you should manually remove them This is perfectly normal as several files remain in use until you restart the system Page 11 of 44 World Leading Touch Solutions Provider www generaltouch com GENEP AS uch Touchscreen Control Panel GenTouch Control Panel You can use the Control Panel to change the settings for your system You can change the calibration method touch modes cursor options and diagnostic tools to suit your preferences GenTouch Control Panel Overview The GenTouch control panel consists of tabs that allow you to determine the best settings for your touchscreen configuration E GeneralTouch Touchscreen Properties Calibration Settings Sound Diagnostics About Touchscreen calibration utility converts touchscreen coordinates into screen video coordinates Calibrate your tou
6. by factory and can not be changed with the controller you are using EnableTouch and Disable Touch Enable or Disable TouchScreen working Page 19 of 44 World Leading Touch Solutions Provider www generaltouch com GENEP AS ich Sound Tab GeneralTouch Touchscreen Properties Calibration Settings Sound Diagnostics About Sound Mode Sound On Sound Settings The Sound tab sets the audio beep response to your touch the beep is useful in determining whether a touch was valid and giving customers positive feedback from the screen Functions allowed are Specify whether beep is generated on touch or on release or disabled Adjust beep frequency to suit your environment Set beep duration to suit your environment After setting the sound mode frequency and duration you can test the end result and adjust until stratified with the settings Page 20 of 44 World Leading Touch Solutions Provider www generaltouch com GENEP AE uch Diagnostic Tab For USB GeneralTouch Touchscreen Properties Calibration Settings Sound Diagnostics About r Device ED Device GTTUSB1 GP r Product Information Vendor GeneralT ouch Controller Version ST6001SU Hardware Version NA Software Version V2 2 Controller Interface USB1 1 Power DC12V Page 21 of 44 World Leading Touch Solutions Provider www generaltouch com GENERA uch Fo
7. com GENEP AS uch Software Installation Install the GenTouch Software The GenTouch Software supplied by GeneralTouch provides all the necessary drivers and applications for you to get the most from your touchscreen It provides full touchscreen functionality for all applications running under Windows 2000 Windows XP x86 x64 Windows 2003 x86 x64 Windows Vista x86 x64 Windows 2008 x86 x64 and Windows 7 x86 x64 Once you install the GenTouch software you can select launch and drag objects using the touchscreen GenTouch Software Overview Your touch product includes several software tools to help you work with and customize the touchscreen Software drivers are available for touch based applications for use in different environments Specifically GenTouch software includes the following programs and utilities Touchscreen drivers Touchscreen Control Panel Touchscreen Calibration Utility Touchscreen Uninstall Utility Touchscreen Drivers GentTouch software for Windows includes touchscreen drivers the software that the system uses to communicate with the touchscreen GenTouch software for Windows includes drivers for Windows 2000 Windows XP x86 x64 Windows 2003 x86 x64 Windows Vista x86 x64 Windows 2008 x86 x64 and Windows 7 x86 x64 These drivers enable you to use the GeneralTouch touchscreen with applications Page 7 of 44 World Leading Touch Solutions Provider www generaltouch com GENEP AS uch ru
8. your touchscreen is attached to eea A You can choose USB or COM or both to install Completing the Touchscreen Setup Once you ve installed the GenTouch software you can optimize the performance of the touchscreen using the software control panel You can adjust settings for Page 9 of 44 World Leading Touch Solutions Provider www generaltouch com GENEP AS uch touch mode touch sounds double click range and other options Uninstalling GenTouch Software The Uninstall program removes all GenTouch software components from your computer These components include GenTouch software files directories program folders and folder items The uninstall program also removes all GenTouch software entries from the system registry files To uninstall GenTouch software If you want to uninstall both USB and COM please follow the steps as below 1 Make sure the GenTouch software and windows control panels are closed 2 Click on start All Programs GenTouchscreen Uninstall Or Click on start Control Panel Add or remove programs gt GeneralTouch Touchscreen Driver 3 Follow the instructions to remove GenTouch software If you just want to uninstall USB or Serial COM drivers please follow the steps below 1 Make sure the GenTouch software and windows control panels are closed 2 RightClick My Computer and click the Manage button 3 Uninstall
9. B HID Interface HID Interface 5 m Net SS x Nor E Scan for hardware changes o Por CENENE 4 ij E E Properties a d Sound video and game controllers Uninstalls the driver for the selected device Page 42 of 44 World Leading Touch Solutions Provider www generaltouch com GENEP AE ch A GeneralTouch Technology Co Ltd GENEP ouch Http www generaltouch com E mail service generaltouch com Addr No 6 South Keyuan Road High Tech Zone Chengdu P R China Tel 0086 028 85124114 Fax 0086 28 85124115 GeneralTouch Technology Co Ltd Reserves the right to change or update without notice the information contained in this document and to discontinue or limit the production and distribution of any products Page 43 of 44 World Leading Touch Solutions Provider www generaltouch com
10. ENEP AE ch g Computer Management Fie Action View Window Help e Mm amp ARA m Computer Management Local GENERALTOUCH System Tools Batteries Ej fa Event Viewer Computer Shared Folders S Disk drives Local Users and Groups 2 Display adapters E z Performance Logs and Alerts 2 DVD CD ROM drives Device Manager Floppy disk controllers el Storage JB Floppy disk drives ELE EL ey coos Disk Defragmenter g i Disk Management Gg USB Hume Update Driver fe Services and Applications y USB Hume Disable me aTajaTa Keyboards Mice and othe lE Network adap properties 1 SY Ports COM eu Processors 1 amp SCSI and RAID controllers Sound video and game controllers Wy System devices es Removable Storage gy Human Interface Devices Scan for hardware changes Uninstalls the driver for the selected device me GTDrv4 2 2 15U_XP oO Computer Management 4 Uninstall COM device driver Select Device manager Mice and other pointing devices gt GeneralTouch TouchScreen Serial Interface RightClick this item and click the button Uninstall to uninstall the filter driver m Computer Management Fie Action View Window Help e Amft 2a RA Computer Management Local GENERALTOUCH i System Tools w Batteries E Event Viewer ig Computer ie Shared Folders See Disk drives E z Local Users and Groups El 2 Display adapters E Performance Logs
11. GENERA ouch Touch your Imagination Today GenTouch Software Installation Users Guide GenTouch Software For Windows GENEP AS uch Copyright 2002 2010 GeneralTouch Technology Co Ltd All Rights Reserved No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language or computer language in any form or by any means including but not limited to electronic magnetic optical chemical manual or otherwise without prior written permission of GeneralTouch Technology Co Ltd GeneralTouch may have patents or pending patent applications trademarks copyrights or other intellectual property rights covering subject matter in this document The furnishing of this document does not give you license to these patents trademarks copyrights or other intellectual property except as expressly provided in any written license agreement from GeneralTouch The information provided in this document is intended as a guide only For the latest detailed engineering specifications please contact your GeneralTouch Application Engineer NOTICE Given the variety of factors that can affect the use and performance of a GeneralTouch Product the Product including that solid state equipment has operation characteristics different from electromechanical equipment some of which factors are uniquely within User s knowledge and control it is essential that the Use
12. USB driver Select Device manager Mice and other pointing devices gt GeneralTouch TouchScreen USB HID Interface RightClick this item and click the button Uninstall to uninstall the filter driver a Computer Management a Fie Action view Window Help e Am eS 2a Rea Computer Management Local 4 GENERALTOUCH System Tools y Batteries ga Event Viewer P Computer Shared Folders Se Disk drives a Lt Local Users and Groups i2 Display adapters Performance Logs and Alerts 2 DVD CD ROM drives A Device Manager Floppy disk controllers fo Sy Storage 8 Floppy disk drives Removable Storage gy Human Interface Devices Disk Defragmenter IDE ATA ATAPI controllers Disk Management Se Keyboards E Services and Applications Mice and other pointing devices GeneralTouch TouchScreen Serial Interface ihn eee 5 HID compli Update Driver HID compli Disable 5 vaare Pc IIS BB Network adapt Ports COM amp I MR Processors Properties lt E SCSI and RAID Scan for hardware changes Saas Wy start fe GTDrv4 2 2 1SU_XPV Computer Management 4 B 11 07 Pm Select Device manager gt Human Interface Devices GeneralTouch TouchScreen USB Interface RightClick this item and click the button Uninstall to uninstall the usb driver Page 10 of 44 World Leading Touch Solutions Provider www generaltouch com G
13. ake sure you have completed the appropriate hardware connections as shown in your reference guide The connections differ depending on your controller type 2 Power on your system Make sure no other applications are open 3 Insert the CD into you CD ROM drive or run the downloaded software 4 Browse to the folder and find GenTouch software double click the Setup exe file Page 8 of 44 World Leading Touch Solutions Provider www generaltouch com GENEP AE ch GIDrv4 2 2 1SU_XPVISTAWIN7_EN File Edit View Favorites Tools Help ay Back Q E pe Search i Folders E Address C GTDrv4 2 2 1SU_XPVISTAWIN _EN be Go gentouch Ras File and Folder Tasks 4 a Security Catalog 9 KB mj Rename this file f Move this file GenTouch r Setup Information A Copy this file amp KB Publish this file to the We b genusb E E mail this file Security Catalog 9KB XK Delete this file z GenUsb Setup Information Other Places 5 KB Se Local Disk C Null Cursor Q My Documents 1KB Shared Documents etup 3 bu aE Ea GeneralTouch TouchScreen Se Ep My Network Places General Touch Technology Co v 5 Follow the on screen instructions to begin the installation Touchscreen port setting GP Please select touchscreen device Our touchscreen uses the following interface to communicate with your computer Here are the devices existing in your computer Please select the device which
14. ces E GeneralTouch Touchscreen USB Interface IDE ATAJATAPI controllers Se Keyboards E 1 Mice and other pointing devices T5 GeneralTouch TouchScreen Serial Interface 15 GeneralTouch TouchScreen Serial Interface T5 GeneralTouch TouchScreen USB HID Interface GeneralTouch TouchScreen USB HID Interface Uninstalls the driver for the selected device Method 2 e Right click my computer properties advanced environment variables Page 37 of 44 World Leading Touch Solutions Provider www generaltouch com GENEP AE uch Environment Variables User variables for en Variable Value TEMP C Documents and Settings en Local Se TMP C Documents and Settings en Local Se System variables Variable Yalue ComSpec C WINDOWS system32 cmd exe FP_NO_HOST_C NO NUMBER_OF_P 1 Windows_NT C WINDOWS system32 C WINDOWS 4 Click New Build a new user variable like the above Variable name DEVMGR_SHOW_NONPRESENT_DEVICES Variable value 1 Edit System Variable Variable name DEWMGR_SHOW_NONPRESENT_DEVICES variable value e Then open the device manager Page 38 of 44 World Leading Touch Solutions Provider www generaltouch com GENEP AE ch Device Manager File Action view Help e m amp 2 8 Batteries Computer Disk drives 2 Display adapters J DYDICD ROM drives Floppy disk controllers JA Floppy
15. chscreen when Initially install touchscreen and corresponding software Change the touchmonitor video image Move or resize touchmonitor video image Notice the cursor isn t lined up with your finger a Page 12 of 44 World Leading Touch Solutions Provider www generaltouch com GENEP AE uch Use the calibration tab to calibrate the touchscreen for the current video resolution Use the settings tab to define the touch mode drag delay and the sensitivity level Use the sound tab to set beep mode and beep duration Use the diagnostic tab to show basic information about the attached controller Use the about tab to show information about the current version of software Opening the GenTouch Control Panel Click Start gt Settings Control Panel and double click the GeneralTouch touchscreen icon File Edit View Favorites Tools Help Q ack gt Ka Search E Folders E Address eg Control Panel Accessibility Options g Control Panel i ETE Administrative Tools EN Display a c Game Controllers E Keyboard Network Setup Wizard 2 j Printers and Faxes 2 Scheduled Tasks a Speech GB switch to Category view See Also Windows Update Help and Support Page 13 of 44 www generaltouch com of S Add Hardware O Add or Remove Programs G E Automatic Updates Date and Time D i ey Folder Options Fonts Internet Options GeneralTouch TouchScreen Control Pa
16. cnendncadsccdnecdecndsentaerdeccdsandeandeenduandesduanteesdeeniaseeonwine 32 Delete the device driver completely cccccseccceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeesnaaaees 32 Page 4 of 44 World Leading Touch Solutions Provider www generaltouch com GENEP AS uch Introduction About this Manual This manual is intended as a reference guide for the GeneralTouch GenTouch Software installation and operation This Manual provides the information needed to install set up and configure the GeneralTouch GentTouch Software In addition this manual describes basic technical information about the touch sensor troubleshooting and contact information This manual is organised as follows Chapter 1 Introduction and general information Chapter 2 Software Installation guide Chapter 3 GenTouch Control Panel Chapter 4 Multiple Monitors Chapter5 Troubleshooting Appendix A Miscellaneous Information Before installing the GenTouch software you must complete the appropriate hardware connections for your type of controller The GeneralTouch interactive touchscreen is a very intuitive pointing device available for use with PC s and monitors Touchscreens make using computers as simple as touching the screen Touchscreens are ideal for a variety of applications including entertainment training systems information and self service kiosk point of sale factory automation medical instrumentation demonstrations and educational programs
17. disk drives B5 Human Interface Devices E GeneralTouch Touchscreen USB Interface E IDE ATA ATAPI controllers 5 gt Keyboards T5 Mice and other pointing devices 2 Network adapters Y Ports COM amp LPT SB Processors SCSI and RAID controllers L Sound video and game controllers W System devices Universal Serial Bus controllers 2 2 2 od 4 4 4 i H 6 e Select View menu show hidden devices Page 39 of 44 World Leading Touch Solutions Provider www generaltouch com GENEP AE ch Device Manager File Action view Help Mill Batteries H 1 Computer See Disk drives E Display adapters 3 DYD CD ROM drives 4 Floppy disk controllers J Floppy disk drives gy Human Interface Devices E GeneralTouch Touchscreen USB Interface 9 GeneralTouch Touchscreen USB InterFace 49 GeneralTouch Touchscreen USB Interface 3 IDE ATAJATAPI controllers ae Keyboards 19 Mice and other pointing devices H E Network adapters Non Plug and Play Drivers SY Ports COM amp LPT MR Processors E SCSI and RAID controllers Sound video and game controllers H A e Select human interface devices if current devices are not connected the icons are greyed out you can right click those greyed out icons to uninstall them Page 40 of 44 World Leading Touch Solutions Provider www generaltouch com GENEP AE uch
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19. eeeeseneeeees 10 CO A AA AA MeO ASO AN A AN AE EAE E A 12 Touchscreen Control Panel sssssssssssssssssssssssssssssessesssssssessesssssssssssesssaees 12 GenTouch Control Panel iccccscsesraesecesmatseceneediccnseieceseediceaseidieceseedicuiidieievecdinderd 12 GenTouch Control Panel Overview cccccceeeeseeseeceeeeeeeeeeeeeeeaeeeeeeeeeeeeeenees 12 Opening the GenTouch Control Panel osccitcensccnnerndencvcontanetere teantvey inedecantventnmnmensce 13 Galipration WAN 25 caress scsenars nee A E E E AARG 14 When to Calibrate the TOUCHSCreen cccceeeeeeeeeeeeeeeeeeeeeeeeeeeeeesnnaeeeeeeeeees 14 Calibrating the TOUCHSCISG Msccarcco ccusssnaiedovencevedianedaeansdnnecdbiedivesssauannndebhwennnaddd 15 Testing the GalibratiOn seriis a aa aaa 16 Setting Tab eaeeene ee eer een eee ee ee ee ee eee 17 POS eects chee taal EEEE 18 Chek On Touch MOG iccscicidcscescaiiaidaanaian immu diiirn iriiri irii iia 18 Clickon Release MIO OG iacscicceasterrcercteuesessarecess barke sea taviagns erie pea smebemns muiemee EEEa EER 18 Drag modesina AA eee ere eee ae A eee eee eee ee 18 Double click Drag MOdG sssessssssssseseessssssssssseesesseseseeesseseeeesseseeeeeeeaes 18 The double click range and drag delay ccccceeeeeseseeeeeeeeeeeeeeeeeesneeeeeeeeees 18 Right click and Right click delay cisceca cosets Manctentiains cet aneict tt tt ccie ll eat litcawebinteas 19 Sensitivity level ecciceccxcedsatusydew
20. een to a monitor You must do this in order to individually calibrate and configure each touchscreen connected to your system using the Control Panel Once you have properly mapped the touchscreens you set the current touchscreen by selecting the icon of the desired monitor from the tab in multiple touchscreen configurations touchscreen properties are applied only to the currently selected touchscreen To map multiple touchscreens open multiple GenTouch software and click on the Calibration tab All monitors are overlaid on top of each other for mapping purposes To select a different touchscreen click on the icon to get to the next touchscreen Calibrating and Configuring the Touchscreens Select the touchscreen you want to calibrate for example select monitor1 then click the touchscreen calibration symbol choose the monitor you want to label as 1 to complete the calibration Repeat the process of calibration for all subsequent monitors If you need API or protocol to develop your software please contact GeneralTouch s Technical Support Page 26 of 44 World Leading Touch Solutions Provider www generaltouch com GENEP AS uch Troubleshooting Troubleshooting Overview This chapter provides tips and strategies for solving problems you may encounter with the touchscreen either during installation or in normal use GeneralTouch is committed to helping you get the most out of your touchscreen If you are unable to resolve your pr
21. ental or consequential including downtime loss of profits or goodwill regardless of the legal theory asserted Page 2 of 44 World Leading Touch Solutions Provider www generaltouch com GENEP AS uch Table of Contents Copyright 2002 AO TO iririacst ctcentcnatdreiecttreitecrteas ca ehttcs cteeetendhtneGnsutnantetieeantaene 1 PF AIA te ei ee ete tee eta ete ede teed ee ee 1 Trademark Acknowledgments ceeeeeeeeeecceeeeeeeeeeeeeeaeaeeeeeeeeeeeseenaaaeeeeeeeeeeeeee 2 Uys tb sean ee san aaa E E E 5 NUNC MOI cen A E adams eseeaestoee 5 Aout this Manual oeseri voice uettnnianieebinenimepiaenitabiacnitepidennteniaeoitadibentabiaaoiandinesia 5 General TOUCH Support Services conccsissessussssacssosseundaeeguned aonoepedunngapeieondanebeeeemeatsanes 6 Gontact INformations a A AA 6 EEE P A E A E E E EA 7 Software Installation seisicniciediemanicinndinsd stxdnnrd evade teeevadavedeuatnvceatataustausdenssctetunstecatecetencdanciin 7 Install the GENTOUCH Software sssssssssssesssssssssssssssssssssssssssssesssssssssseseeseees 7 GenTouch Software Overview siicsccdsccoscccesceseatanwesnavantannadancisiacannesmasavaeaencadceewadeaaens 7 Installing GenTouch Software 0 10 40 ccciccieseessececineceenceneeesecetestenctencteesvsescanceneneninns 8 Completing the Touchscreen Setup ccccceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaeeeeeeeeeeeeeeeees 9 Uninstalling GenTouch Software cccccccceeeeessesececceeeeeeeeeeeeeeeeaeeeeeeee
22. evices operating together such as a GeneralTouch serial controller and a serial mouse be sure each device uses a unique COM port and IRQ number For example the mouse can use COM1 IRQ4 and the controller can use COM2 IRQ3 Using the same COM port address or IRQ creates device conflicts The controller must have a unique IRQ it can not share an IRQ with another device A Verify that any previously loaded hardware software that used the same COM port as you touchscreen has been uninstalled Just because the hardware is disconnected does not mean that the software is not claiming the port Ensure that all components are completely removed from the System files Touch not working If the touchscreen is not communicating with the controller check the following items Review the installation procedures and verify all hardware is properly connected Page 29 of 44 World Leading Touch Solutions Provider www generaltouch com GENEP AS uch Check the serial port and touchscreen cable connections are correct Check that the touchscreen and controller cables do not have any kink and that connector pins are not bent Because the GeneralTouch controller has a LED that you can see remove the small panel on the back of the monitor to allow access to the LED if you have purchased one of GeneralTouch s integrated monitors touch the screen to determine if the LED brightens If not check that the controller has power or contact GeneralTouch s Tec
23. gt _ Page 33 of 44 World Leading Touch Solutions Provider www generaltouch com GENEP AE ch Device Manager File Action view Help e m amp 2 8 Batteries Computer Disk drives 2 Display adapters J DYDICD ROM drives Floppy disk controllers JA Floppy disk drives B5 Human Interface Devices E GeneralTouch Touchscreen USB Interface E IDE ATA ATAPI controllers 5 gt Keyboards T5 Mice and other pointing devices 2 Network adapters Y Ports COM amp LPT SB Processors SCSI and RAID controllers L Sound video and game controllers W System devices Universal Serial Bus controllers 2 2 2 od 4 4 4 i H 6 e Select View menu show hidden devices Page 34 of 44 World Leading Touch Solutions Provider www generaltouch com GENEP AE ch Device Manager File Action view Help Mill Batteries H 1 Computer See Disk drives E Display adapters 3 DYD CD ROM drives 4 Floppy disk controllers J Floppy disk drives gy Human Interface Devices E GeneralTouch Touchscreen USB Interface 9 GeneralTouch Touchscreen USB InterFace 49 GeneralTouch Touchscreen USB Interface 3 IDE ATAJATAPI controllers ae Keyboards 19 Mice and other pointing devices H E Network adapters Non Plug and Play Drivers SY Ports COM amp LPT MR Processors E SCSI and RAID controllers Sound video and game controllers H A
24. hnical Support If the LED is flashing refer to the touchscreen status lights for a possible errors Reset the touchscreen and its controller Turn off both the computer and the monitor wait a few minutes and then turn on each device again If the touchscreen is still not communicating after checking the hardware verify that any previous loaded hardware software that used the same COM port as your touchscreen has been uninstalled Just because the hardware is disconnected does not mean that the software is not claiming the port Ensure that all components are completely removed from the system files If GenTouch software has located the appropriate communication port the diagnostic tab will contain a COM port number or USB If the touchscreen was not found this will be listed as unsupported If the problem is not identified please contact GeneralTouch s Technical support directly for more information Page 30 of 44 World Leading Touch Solutions Provider www generaltouch com GENEP AS uch Appendix A Miscellaneous Information This appendix contains information on e Touchscreen driver settings e Touchscreen care and cleaning e How to delete the software manually Touchscreen Driver Settings You can define touchscreen settings using GenTouch software Control Panel GenTouch software stores the touchscreen settings in the Windows registry Whenever you save changes to the Control Panel the changes will record the new
25. l to keep your other fingers away from the touchscreen as you touch the target A Do not use your finger nail if you have a Surface Acoustic Wave touchscreen as this technology will not work with a hard pointing device 4 Repeat these actions for additional calibration targets 5 Adialog box prompts you to test the calibration Test to make sure you are satisfied with the calibration results If not repeat the calibration process until you are satisfied Testing the Calibration Recalibrate the touchscreen if any of the following tests fail Touch randomly points on the touchscreen the cursor should be located underneath your finger when you touch the screen Drag you finger across the screen and check that the cursor follows your Page 16 of 44 World Leading Touch Solutions Provider www generaltouch com GENEP A ch movements Touch each corner and along the edge of the screen Verify that the cursor reaches the full images area of the screen Be sure you can touch and activate all icons and menus across the entire screen If you need to recalibrate the screen make sure to touch the targets carefully It is possible that one of your touches did not register properly or you accidentally touched the screen in the wrong place during calibration Setting Tab GeneralTouch Touchscreen Properties Calibration Settings Sound Diagnostics About Calibration Settings Sound Diagnostics About Mouse Mode Mouse Mode
26. m still exists please contact GeneralTouch s Technical Support for further information Cursor is jittery Cursor jumps or bounces suddenly across screen You are most likely touching the screen in more than one spot at the same time Be sure to point and touch with one finger only Keep your other fingers away from the touchscreen Do not rest your hand on the monitor or bezel while touching the Page 28 of 44 World Leading Touch Solutions Provider www generaltouch com GENEP AE uch screen Cursor flutters or is lost completely Make sure your controller is well grounded or not mounted close to any major source of electrical noise If not the internal PCB will be affected as will the data communication between the host computer and controller A If you see the above symptom and you have purchased one of GeneralTouch s integrated monitors please contact Technical Support directly as warranty restrictions mean you are not able to open up the unit and investigate as implied above Double click on touchscreen doesn t work Use the Settings tab to choose double click mode and adjust range The double click range defines the space in which you must touch the screen for the system to interpret your actions as a double click The default setting is 25 x 25 pixels you can click the vertical scroll bar changing the number to get optimum performance with a touchscreen Operating Two Serial Devices If you have two serial d
27. n Release mode Button clicking only no dragging is supported works with large and small targets The cursor follows your sliding finger and the button is clicked at the point you lift off your finger Note click on touch and click on release mode can not support dragging Drag mode Button clicking and dragging The button is held down when you touch the screen and it stays down until you lift off dragging as you move To click touch the object lift off the screen To drag touch the object slide your finger to the new location lift off the screen Double click Drag Mode Double click drag mode is most useful for general purpose desktop applications mimics the mouse mode normally used in Windows In this mode a touch positions the cursor much like a mouse Holding the touch steady is equivalent to press and hold the mouse button Lifting off is equivalent to releasing the mouse button To click touch the object and then lift off the screen To double click touch the object twice quickly at the same location To drag touch the object pause slide your finger to the new location lift your finger off the screen The double click range and drag delay The double click range defines the area in which you must touch the screen for the system to interpret your actions as a double click Setting the double click Page 18 of 44 World Leading Touch Solutions Provider www generaltouch com GENEP AS uch range can get the
28. nel Fy Network Connections eo Phone and Modem Options EA Power Options Regional and Language Options sy Scanners and Cameras Sounds and Audio Devices A System Ea Taskbar and Start Menu Security Center Oe Cc a World Leading Touch Solutions Provider GENEP AS ch Calibration Tab GeneralTouch Touchscreen Properties ed Calibration Settings Sound Diagnostics About Touchscreen calibration utility converts touchscreen coordinates into screen video coordinates Calibrate your touchscreen when Initially install touchscreen and corresponding software Change the touchmonitor video image Move or resize touchmonitor video image Notice the cursor isn t lined up with your finger a The calibration process aligns the touchscreen with the underlying video display Specifically calibration defines the dimensions of the active area of the touchscreen and locates the centre of the touchscreen If the screen is not calibrated the active area of the touchscreen may not be aligned properly or may be unnecessarily small in size Once calibrated the information is saved by the touch controller for each video resolution Therefore you only need to recalibrate the touchscreen the first time you change to a particular video resolution When to Calibrate the TouchScreen You should calibrate the touchscreen in the following cases The first time you change to a particular video res
29. nning in any Windows environment You can run Windows programs and use touch input without any program modifications Touchscreen Control Panel You can use GeneralTouch Touchscreen Control Panel CPL software to set your preferences for the way touch will work such as having a beep sound when you touch or to set the touch click on touch or un touch These features are explained in Section 3 Touchscreen Control Panel You can also use the control panel to calibrate the touchscreen and see the diagnostic information Touchscreen Calibration Utility The Calibration Utility allows you to calibrate the touchscreen directly without opening the GenTouch software control panel The GenTouch software it gives you three ways to calibrate your touchscreen according to your application 1 Just click the calibrate icon to finish the calibration 2 You can draw an area to calibrate to finish the calibration 3 You can edit the coordinates into notebook and then finish the calibration Touchscreen Uninstall Utility The Uninstall utility automatically deletes all GenTouch software components from your computer and removes all GenTouch software entries from the system files A manual method of uninstalling the software is given in Appendix A Installing GenTouch Software We have added some new function in this driver and it can now install the USB and Serial COM driver at the same time To install the GenTouch software 1 M
30. oblem using the trouble information contained in this section contact GeneralTouch Technical Support directly If you are experiencing problems with the touchscreen check that all cables are connected properly and restart your system For Serial controllers if your touchscreen or mouse is not working the communication settings may be incorrect If both devices are trying to use the same communication port or IRQ a hardware device conflict may result The touchscreen cannot share an IRQ with another device Verify that any previously loaded hardware software that used the same COM port as your touchscreen has been uninstalled Just because the hardware is disconnected does not mean that the software is not claiming the port Ensure that all components are completely removed from the system files Touchscreen Status Lights All of GeneralTouch s controllers have a light emitting diode LED that indicates the status of the touch system by the pattern of flashes that it displays When you first power up a touchscreen the LED initially goes bright for about 3 seconds then dims When you touch the screen the LED should brighten again If you are experiencing problems with the touchscreen be sure to check the LED for status information Page 27 of 44 World Leading Touch Solutions Provider www generaltouch com GENEP AS uch In Normal Operation When you touch the screen it brightens when you lift off your finger it dims After
31. olution for example 800x600 or 1024x768 or video mode of your monitor Your monitor s video card determines the available resolutions Any time the cursor does not follow the movement of your finger Page 14 of 44 World Leading Touch Solutions Provider www generaltouch com GENEP AS uch Calibrating the Touchscreen 1 Select the Calibration tab Generalfouch Touchscreen Properties Calibration Settings Sound Diagnostics About Touchscreen calibration utility converts touchscreen coordinates into screen video coordinates Calibrate your touchscreen when Initially install touchscreen and corresponding software Change the touchmonitor video image Move or resize touchmonitor video image Notice the cursor isn t lined up with your finger 2 Click the calibration button which is at the right bottom Calibration targets appear on the screen in sequence Page 15 of 44 World Leading Touch Solutions Provider www generaltouch com GENERA Touch screen targets from a position of normal use Press lt ESC gt key to quit 3 Touch the touchscreen and position your fingertip to completely cover the red target when touching the calibration target Make sure you Face the monitor directly Perform the calibration in the position sitting or standing in which you expect to use the touchscreen Touch the calibration target firmly and precisely with your fingertip Be carefu
32. optimal performance for your touchscreen The default number is 25 x 25 pixels Drag delay is for drag mode and double click drag mode it changes the drag response time You can adjust the bar to get the optimal performance Right click and Right click delay If Right click be chosen the auto right click will be executed when you touch the screen and stay down Right click delay defines the durable time from touch to the right click be enabled Note It can not support auto Right click when your touchscreen work in the Click on touch mode If the slider of Right Click Delay in the leftmost the slider of Drag Delay must in the leftmost too if not the auto Right click is disable Sensitivity level The configuration process sets the default sensitivity that in most cases will be appropriate for your touchscreen However you can change this setting manually if you are not satisfied with the response from the touchscreen If the controller responds or the cursor moves before you actually touch the screen you should decrease the sensitivity If you need to press hard or use more than one finger in order to activate a touch you should increase the sensitivity A The Sensitivity level data format can only be changed on some advanced controller like ST6001S H ST6001U H or ST6001SU with other controllers the sensitivity levels cannot be changed If the tab is greyed out then it has been set
33. r Serial COM GeneralTouch Touchscreen Properties eee Calibration Settings Sound Diagnostics About Device Device Product Information Vendor GeneralT ouch Controller Version ST6001SU Hardware Version NA Software Version V2 2 Controller Interface R5232 Power DCI2Z The diagnostics tab provides you with basic information about the status of the controller attached It provides the following information Vendor defaulted to GeneralTouch Controller version Hardware version Software version Controller Interface if you use serial port controller it will be RS232 if it is USB it will be USB Power generally this is 12V or 5V This information is retrieved from the controller directly It means that if you can read this information the controller connecting cable and driver installation are communicating to some degree which can be helpful in fault finding Page 22 of 44 World Leading Touch Solutions Provider www generaltouch com GENEP AS uch Multiple Touchscreens Multiple Touchscreens Overview This section describes how to set up multiple touchscreens on a single computer Depending on your application you may want to use more than one touchscreen in your system and to have each monitor operate touch inputs independently Setting up multiple touchscreens involves the following steps Connecting multiple monitors and touchscreens to your system including all ha
34. r evaluate the GeneralTouch Product and software to determine whether it is suitable for the User s particular purpose and suitable for the User s method of application GeneralTouch s statements engineering technical information and recommendations are provided for the User s convenience but their accuracy or completeness is not warranted Disclaimer GeneralTouch is committed to continually improving product design as a result the information in this document is subject to change without notice GeneralTouch Technology Co Ltd makes no representations or warranties with respect to the contents hereof and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose GeneralTouch Technology Co Ltd reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of GeneralTouch Technology Co Ltd to notify any person of such revisions or changes Page 1 of 44 World Leading Touch Solutions Provider www generaltouch com GENEP AS uch Trademark Acknowledgments GeneralTouch the GeneralTouch logo are either registered trademarks or trademarks of GeneralTouch in China or other countries Microsoft MS Dos Windows Windows NT Vista and Visual C are registered trademarks or trademarks of Microsoft Corporation All other product names mentioned herein that are trademarks or registered trademarks are the property of their respec
35. rdware and software needed to support multiple monitors before installing the GenTouch software You also need to configure Windows to allow multiple monitors Checking System Requirements The system requirements for multiple touchscreens are as follows Windows 2000 Windows XP x86 x64 Windows 2003 x86 x64 Windows Vista x86 x64 Windows 2008 x86 x64 Windows 7 x86 x64 Multiple port video adapter cards Either a COM port or a USB port for each touchscreen PCs typically include two Serial COM ports and up to four USB ports You must verify that all previously installed hardware or software that used any port you intend to use for a touchscreen has been disconnected and completely uninstalled Connecting Multiple Monitors and Touchscreens To connect multiple monitors and touchscreens to your system 1 Shut down your system 2 Install additional video cards if required 3 Connect each monitor to a video port in your system 4 Apply power to your system and monitors Windows detects the new video adapters and loads the appropriate display drivers if necessary you need to Page 23 of 44 World Leading Touch Solutions Provider www generaltouch com GENEP AS uch install the driver manually Configuring Windows for Multiple Monitors You must configure Windows for multiple monitor support If necessary refer to your Windows documentation for more information For dual head video cards you may have to further configure
36. settings in the System Registry These changes take effect immediately Touchscreen Care and Cleaning The touchscreen requires very little maintenance GeneralTouch recommends that you periodically clean the glass touchscreen surface Typically an isopropyl alcohol and water solution ratio of 50 50 is the best cleaning agent for your touchscreen You can also use straight isopropyl alcohol or any proprietary glass cleaning solution Apply the cleaner with a soft lint free cloth Always dampen the cloth and then clean the screen be sure to spray the cleaning liquid onto the cloth not the screen so that drips do not seep inside the display or stain the bezel Always handle the touchscreen with care Do not pull on or stress it s cables How to Uninstall Software Manually Sometimes if the software was not completely uninstalled when you install other versions of the touchscreen software there could be problems To avoid this you Page 31 of 44 World Leading Touch Solutions Provider www generaltouch com GENEP AS uch can delete the software manually Please refer to the following steps Serial Manual Uninstall Delete C Windows Gentouchscreen Delete C Windows System32 GenTouch cpl GenPanel cpl GenCalib Exe Delete C Windows System32 drivers GenTouch sys GenStub Delete C Windows inf ioem inf oem PNF A Not every oem inf and oem PNF but just the ones that include GeneralTouch screen information Delete registr
37. tcnet dennis citicdhde cudneiee cedednandeoudaandeustagutcentencentenantineniue 19 Sound TaD eesse reese E E EE EE AE EEA 20 Diagn stie Tab cinici aiaee id aiad iaid eaa 21 A E a E e reise 23 Multiple HOUICHIS CG GINS ios cias ce crccceanaueed astoecs GoemansilaangschGgmauenheemqasncammanenemeneaagetenenn 23 Multiple Touchscreens OVerview ccccccceceeeeeeeseeeeeeeeeeeeeeeeecaeeeeeeeeeeeeeseeesaaeees 23 Checking System Requirements cccccceeeeeeeeeeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeees 23 Connecting Multiple Monitors and Touchscreens cccccccccccceeeeeeeeeeeeeeeeeees 23 Page 3 of 44 World Leading Touch Solutions Provider www generaltouch com GENEP AS uch Configuring Windows for Multiple Monitors c ceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee 24 Installing GenTouch for Multiple Touchscreens ccceeeeeeeeeeeeeeeeeeetneeeeeeeees 24 Mapping Multiple Monitors Sc scesisscscnnscnertnesal ensslenisiens iectuens teureeysteuoneneleuueamebnenenadancs 25 Calibrating and Configuring the TOUCNSCreeNG cccceeeeeeeeeeeeeteeeeeeeeeeeeeees 26 asic EE AEE AE enone E AEE A 27 MPOUBIES MOO MNO siietecctstecertdertoeetactoasnonetmactiuetsaatuantinnstGneteandsnanchdaetemusneuiuasabastpesnbie 27 Troubleshooting Overview ixiccciiuichetrceteatcdcetinnesctdicnicandhapicen tien gee lavatasilianicaebaistans 27 Touchscreen Status Lights cccccceeeeeeesseeeeceeeeeeeeeseeeeeaeeaeeeeeeeeeeessen
38. tive companies All rights of these documents are reserved by GeneralTouch Technology Co Ltd IMPROTANT NOTICE TO PURCHASER Specifications are subject to change without notice GeneralTouch s Products and software are warranted to meet their published specifications from the date of shipment and for the period stated in the specifications GeneralTouch makes no additional warranties express or implied including but not limited to any implied warranties of merchantability or fitness for a particular purpose The User is responsible for determining whether the GeneralTouch Products and software are fit for the User s particular purpose and suitable for its method of production including intellectual property liability for the User s application If the product software or software media is proven not to have met GeneralTouch s warranty then GeneralTouch s sole obligation will be at GeneralTouch s option to repair or replace that Product quantity or software media or to refund its purchase price GeneralTouch has no obligation under GeneralTouch s warranty for any Product software or software media that has been modified or damaged through misuse accident neglect or subsequent manufacturing operations or assemblies by anyone other than GeneralTouch GeneralTouch shall not be liable in any action against it in any way related to the Products or software for any loss or damages whether non specified direct indirect special incid
39. tware after installing the GenTouch software it will scan the controllers to determine how many there are and then allow you to calibrate them individually Page 24 of 44 World Leading Touch Solutions Provider www generaltouch com Mapping Multiple Monitors GeneralTouch Touchscreen Properties Calibration Settings Sound Diagnostics About Touchscreen calibration utility converts touchscreen coordinates into screen video coordinates Calibrate your touchscreen when Initially install touchscreen and corresponding software Change the touchmonitor video image Move or resize touchmonitor video image Notice the cursor isn t lined up with your finger This is normal case if you connect more than one controller then the calibration tab changes into the following Page 25 of 44 World Leading Touch Solutions Provider www generaltouch com GENEP AS uch x GeneralTouch Touchscreen Properties Calibration Settings Sound Diagnostics About Touchscreen calibration utility converts touchscreen coordinates into screen video coordinates Calibrate your touchscreen when _ Initially install touchscreen and corresponding software Change the touchmonitor video image Move or resize touchmonitor video image Notice the cursor isn t lined up with your finger Monitor1 X a Once you install Multiple GenTouch software you must map each touchscr
40. using the Advanced tab from the Windows Control Panel Consult your video card documentation for additional details To configure multiple monitors in Windows 1 Open the Windows Control Panel and double click the Display icon 2 Select the settings tab 3 Activate each monitor by selecting it and then checking Extend my Windows desktop onto this monitor or by right clicking the monitor icon and selecting Enable 4 Display each monitor s label by clicking Identify or by right clicking its icon and selecting Identify 5 Click and drag the monitor icons to position them according to the physical layout of the monitors Display Properties Display Properties cue Thames Desktop Screen Saver Appearance Settings Themes Desktop Screen Saver Appearance Settings Drag the monitor icons to match the physical amangement of your moritoes Drag the monitor icons to match the physical arrangemert of your monitors Deplay Display 2 Plug and Play Moriko on RADEON 550 Secondary 1 Plug and Play Monitor on RADEON 9550 Screan resolution Color qualty Screen resobstion Color quality Less J Meee Highest 32 ba Less J More Highest 32 b 1024 by 768 pixels pin in 1024 by 768 povels initia C Use this device as the ptimaty monitor F Extend my Windows desktop onto this montor iserty etietoct Aros Installing GenTouch for Multiple Touchscreens More or less like the normal GenTouch sof
41. y item HKEY LOCAL MACHINE SYSTEM CurrentControlSet Services GenTouch HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Services GenStub USB Manual Uninstall Delete C Windows GenTouchScreen Delete C Windows System32 GenTouch cpl GenPanel cpl GenCalib Exe DeleteC Windows System32 drivers GenUsb sys Genfiltr sys Delete C Windows inf ioem inf Delete C Windows inf ioem Inf oem PNF A Not every oem inf and oem PNF but just the ones that include GeneralTouch screen information Delete registry item HKEY_ LOCAL_MACHINE SYSTEM CurrentControlSet Services Genfiltr HKEY_ LOCAL_MACHINE SYSTEM CurrentControlSet Services GenUSB Delete the device driver completely When uninstalling drivers it will still remain in registry Enum if you need to delete those records you can operate according to the following methods Method 1 Start run Page 32 of 44 World Leading Touch Solutions Provider www generaltouch com GENERA Type the name of a program folder document or Internet resource and Windows will open it for you en cmd Input cmd then OK Input set devmgr_show_nonpresent_devices 1 ENTER Input devmgmt msc ENTER c C WINDOWS system32 cmd exe Microsoft Windows XP Uersion 5 1 2606 lt C Copyright 1985 2661 Microsoft Corp C Documents and Settings en gt set devmgr_show_nonpresent_devices 1 C Documents and Settings en gt deumgnmt msc C Documents and Settings en
42. you touch the screen to the next touch it is dim for about 10 seconds Then if you still do not touch the screen it blinks regularly about every 2 seconds If the LED remains bright when you are not touching the screen there may be a problem with your hardware If the LED remains dim when you touch the screen there may be a problem with your hardware If the LED is not lit power is not being supplied to the controller If this is the case Check your power connections Check the computer is turned on Check the power tap is connected Check the power supply tap is plugged in Refer to your controller reference guide for more details Contact GeneralTouch s Technical Support for additional information What to do if Cursor does not display on screen On Windows 2000 or XP systems open the cursor tab and make sure that Cursor Visibility is enabled On Windows 2000 or XP systems check the Windows control panel Mouse properties to make sure that Touchscreens Hidden Cursor or GeneralTouch scheme is not selected Cursor does not reach out to edges of screen Try re calibrating the touchscreen When calibrating the screen be sure you touch the centre of each target firmly and precisely If after re calibration the cursor still does not reach out to edges of screen be sure you set the right screen size and also refer to the touchscreen size set in the control panel After you set the size again you must re calibrate If the proble
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