HP 74/75 Problem Resolution
Contents
1. AL nh i i Medium Clogging Misfires f If after following thorough cartridge and printer cable cleaning printer error messages persist and or significant nozzle loss is visible in the Tap 10 diagnostic print i e more than 120 nozzles are out in a single color or black then the cartridge or cartridges may be electrically damaged and or severely clogged Perform cartridge cleaning cartridge replacement may be required for severe misfires or printing failures g Install new ink cartridge s and repeat tap 10 diagnostic print test until the problem has been resolved 3 HP Deskjet D4200 D4300 series printers Tap 41 Diagnostic Test Procedure a Load Letter A4 size paper into paper feed tray If any lights are blinking first press Cancel to attempt to clear Q c Press and HOLD the Power button press Cancel button 4 times then Resume button down arrow once d Release the Power button The Tap 41 diagnostic test should print 16 INKJET411 4 HP Officejet JS700 amp J6400 series printers Tap 41 Diagnostic Test Procedure Load Letter A4 size paper into paper feed tray If any lights are blinking first press Cancel to attempt to clear Press the and keys simultaneously Enter 124 or 123 at keypad Use the arrow keys to navigate to the System Menu Select Ok gt OQ0 0 Use the arrow keys to navigate to the print mech tap test Select Ok Should display code 0 g Use the arrow ke2. Print the Tap 10 diagnostic test pattern to check all 4 colors 2 HP Photosmart C4200 thru 5500 series printers Tap 10 Diagnostic Test Procedure a Activate the Tap 10 diagnostic test print i e same procedure as the Tap 41 procedure above except enter Code 10 to determine which cartridge nozzles and or colors are misfiring b The Tap 10 diagnostic pattern should print or attempt to print indicating the printer is generally functional A series of stair step patterns and color and black density bars should be printed along with miscellaneous printer information settings Tap 10 Test Print partial c Inspect each stair step pattern A missing horizontal line indicates a misfire or clogged ink nozzle Typically a loss of greater than 20 of total nozzles for each color can lead Tap 10 Print Test A missing horizontal line indicates a nozzle misfire 15 INKJET411 to degraded print quality performance depending on the print mode i e draft normal best etc d For minor nozzle failures i e less than 20 missing lines it is suggested to run the printer clean utility or print a test print from the http www inkjet411 com web site e For nozzle losses greater than 20 it is suggested to thoroughly clean the ink cartridge and carriage flex cable contacts refer to Cleaning Procedures below Minor Clogging Misfires Severe Clogging Misfires Hi uN ai TED
3. printer reset procedure for Photosmart Deskjet Officejet printers Turn the printer on open the printer to access the print cartridges Remove both ink cartridges from the station Turn printer off for 30 seconds Turn the printer on re install the cartridges in their stations Close the printer resume normal printer operations if possible If this does not work then open the printer to access the print cartridges Remove the ink cartridges and leave the cartridge access door open i e 42xx 43xx Remove pull out the power plug at printer or receptacle wait 1 minute and then re install the power plug and power on the printer i Reinstall cartridges and close the access door A printer alignment page should initiate on most models a Reset procedure 1 for models with key i e Officejet series i Unplug power cable while the printer is ON ii Press and hold the and 6 button or alternatively the 9 key and plug the cable back into the printer iii Continue holding the buttons down for 20 seconds and then release iv Then turn the printer off and on Check for print operations j If this does not work replace the problematic ink cartridge sm gt OQ0T0 5 Semi Full reset procedure for Photosmart C5200 amp C5300 series printers a Press Red Eye Removal amp Print Photos button simultaneously b Enter Special Key Combo is displayed on the screen c Press and release in sequence Red Eye Remo
4. such as a fiber hair built up dust dried ink The smallest fiber on the printhead can act as a wick and collect ink from the head until it is oversaturated and therefore drip In many cases both the Cartridge nozzles will clog FAST if left uncapped service station cap and both ink cartridges will need to be cleaned to correct this issue HP Printhead Nozzle Plate under 10X magnification 22
5. switch 1 Reset procedure 1 for models with key on control panel i Unplug power cable while the printer is ON ii Press and hold the and 6 buttons or 9 key and plug the cable back into the printer iii Continue holding the buttons down for 20 seconds and then release it iv Then turn the printer off and on Check for print operations b Print atest page to determine if the problem has been resolved 1 If not for 42xx 43xx printer models repeat procedure 3 a with cartridge access door left in the open position c If problem persists refer to Printer Error Bypass procedures below or run the Tap 41 diagnostic tests NOTE For Photosmart C52xx C53xx series printers please refer below INKJET411 5 Printer Error Bypass Procedure Photosmart C4200 C4500 amp C5200 C5500 printers The following printer bypass clear procedures below have been used by many printer customers to help clear the Print Cartridges Missing Not Detected Incompatible Print Cartridges message along with several other error messages though it should be considered a temporary solution as the ink cartridge is likely suffering from marginal internal electrical performance Printer bypass instructions results vary by printer model and overall success will vary HP Photosmart C8200 series 1 Photosmart C4400 and C4500 series printers a With the above error message s displaye
6. INKJET411 HP 74 75 Problem Resolution Select the topic you would like assistance with Refill Alert Notifications Ink Level Monitoring Problems with possible error messages Printer Rejects Ink Cartridge with Error Message s HP Tap Tests Built In Diagnostic Tests Print Quality Issues No your cartridge is not empty since it was just refilled Many of the HP printer error messages you ll encounter using HP 74 74XL 75 75XL refilled ink cartridges can typically be overcome using the steps provided below however in some cases a marginally performing cartridge might be considered faulty by the printer In this event printer bypass and HP diagnostic Tap Test procedures are also provided to help you diagnose the cause of failure Refill Alert Notifications 1 Non Genuine Cartridge Used Print Cartridge This message is typically generated by the printer since it recognizes the used cartridge state i e when original cartridge reaches an out of ink condition this information is recorded When the refilled cartridge is installed back into the printer the printer recalls the cartridge was already used and displays Non genuine cartridge Counterfeit or Used Cartridge Detected Used Tri color or Black print cartridge installed Original HP ink in xxxxx cartridges has been depleted These types of messages indications are completely normal and are nothing to be alarmed over simply press proce
7. Remove and check the black color cartridge d A printer window or toolbox appears that shows a message that a Cartridge is not seated properly e Replace your black color cartridge message f The cartridge has failed message It is suggested to keep a set of replacement cartridges available at all times to avoid possible printing delays Ink Level Monitoring Problems with possible error messages Low Ink Warning amp Other Messages Youtube Video http www youtube com watch v KEkCP2JCUVc After a cartridge is refilled the printer cannot track the ink level Ignore any incorrect low empty alert messages and any ink sensor warnings by pressing Ok or Continue New HP 74 75 Cartridges Refilled HP 74 75 Cartridges Estimated Ink Levels Estimated Ink Levels eose C LELI Actual levels may vary Actual levels may vary INKJET411 1 Disabling Low Ink Warning Messages 1 Bypass Procedure 1 PCs Win XP and earlier Disabling the low ink warning messages on an HP Printer i e Photosmart C5250 in this example removes future warnings about ink levels before or after the print process To eliminate low ink alerts disable the HP Status Monitor or ink level management settings When lighter or blotchy text appears on paper then it s almost guaranteed ink levels are low Click the Start button and click the Devices and Printers option Right click your HP C5250 printer and
8. ar procedure Many of the HP 74 75 ink series printer models include a Self Test Report under the Tools menu a quick print of the 4 color bars can aid in identifying which color is degraded or completely out Magenta ink starvation Extended Self Test Report partial Cross contamination of Yellow ink NOTE Ensure that paper thickness paper weight does not exceed manufacturers suggested printer specifications the majority of consumer inkjet printers can only handle up to 24 Ib plain paper thickness or up to 260 gsm photo paper weight General service station cleaning procedure This procedure is not applicable to HP printer models which feature a maintenance station that cycles out of the way during cartridge loading and unloading i e C5200 printer model series Station Caps a Remove both ink cartridges from the Carriage b Dampen a lint free cotton swab with distilled water Gently clean both service station caps cartridge parking pads until thoroughly clean of ink residue debris build up c Inspect to ensure no fibers remain on station caps if present 21 INKJET411 Storing ink cartridges upside down may also cause cross contamination or smearing of printed output Repeated head strikes with the paper surface can cause cartridge failure and or print head leaking NOTE Random droplets of ink on your paper are normally caused by contaminates on the printhead nozzle plate area
9. are good or not i e this is a forced print test NOTE If the printer attempts to print the diagnostic test pattern then the printer is generally considered operational and functional if nothing is printed then the tri color ink cartridge is either empty clogged or electrically damaged black ink cartridge is not used The pattern is printed using CMY ink from the tri color cartridge only Replacing the ink cartridge is the best way to verify cartridge printer performance 12 INKJET411 Cartridge Errors FW Revision NEXxFNO713AR rrent Error None Pen in left chute has bad TSR open shorted Nozzle Count HP 75 Color HP 74 Black F1 F2 F3 P4 PS P6 F1 F2 F3 F4 F5 F6 123456781234567812345678123456781234567812345678 123456781234567812345678123456781234567812345678 Oss Orveccssecee DGacccctereaccencccccesesccsccscces OOOOOOOOOOoOoooOoooooooo0 oo Coo oo00000000000000000 Tap 41 Test Print NOTE If the upper section displays the error message Pen in left right chute has 1 or more open or shorted control lines then the cartridge could be installed incorrectlyor suffers from an internal electrical nozzle failure Remove and firmly reseat cartridge s to eliminate connectivity issues Repeat the Tap 41 Test i Inspect the Tap 41 diagnostic test print in 3 sections to determine electrical health of both ink cartridges 1 Check for presence of a current cartridge erro
10. ate 2 if saturated covered with ink Electrical Contacts 17 INKJET411 gently blot nozzle plate area to remove residue buildup 3 Only clean the copper colored contacts 3 if dirty pictured below e CAUTION Unless dirty do not touch either the nozzle place or the copper LOOTE contacts TOE these parts can cause clogs ink failure and bad electrical connections Examine both cartridges Even if the streaks are only visible in one color streaks in black ink are commonly caused by fibers and debris stuck to the bottom of the tri color print cartridge Thoroughly clean the cartridge if you see any debris or buildup NOTE A pencil eraser can also be used to clean the cartridges rear electrical contacts Allow cartridge to sit for five minutes and or use a new swab to dry the cleaned areas before you reinsert the cartridges into the printer NOTE 1 Do not touch the electrical contacts surfaces with your bare fingers as there are oils in your skin which can interfere with proper cartridge connectivity and subsequent printer operations NOTE 2 Do not leave the print cartridges outside the printer for longer than 30 minutes If a cartridge is left outside of the printer for too long the ink will dry out and the cartridge will become unusable Gently blot the cartridge Nozzle Plate with a damp lint free towel wipe a small amount of ink should be dispensed and be visible on the towel all 3 c
11. click the Properties option c Click the Advanced tab and click the HP PrinterPreferences button i e Win XP The HP Printer Settings screen appears on screen d Click the Disable HP Ink Level Monitor check box and click the OK button to apply the changes D 9 Available on Win XP and earlier operating systems only Win 7 8 do not appear to support ink level monitor disabling Lack of ink monitoring should not interfere with the use of refilled ink cartridges 2 Bypass Procedure 2 PC amp MAC Some HP printers come with software that warn the customer when an ink cartridge is almost out of ink The printer s software communicates with the ink cartridges in the printer to determine the amount of ink left If the ink cartridges in the printer have been refilled or are not genuine HP ink cartridges the printer s software will display a warning that the cartridge is almost out of ink Disabling this warning involves a short and simple process a Look for a message that reads Don t Show This Again on the low ink warning message If such a message shows up click on the box next to it to disable the warning b Click on the Start button on your computer Select Printers and Faxes Right click on your printer s icon and Add Port Delete Port select Properties c Click on the Ports tab in the properties window and click El Enable printer pooling on the check mark in the box that says Enable Bi Directional Su
12. d at printers LCD screen press and hold the Power and Cancel buttons down together b When it says Enter Special Key Combo press the blue button top then the green button bottom then the grey button middle c Press the grey button middle several times until display says information menu d Press the OK button then the grey button middle now it says checksum for relock data input e Wait a few seconds for a random number to appear on display i e checksum for relock data input 8072 f Press the Cancel button three 3 times the 4 digit code should disappear on the first Cancel button push INKJET411 g The incompatible or missing and not detected error message should disappear the printer has now been restored to normal operations NOTE If the printer error message does not disappear or reappears immediately following a single print job then the ink cartridge could be damaged and may need to be replaced Refer to the Tap 41 and or Tap 10 diagnostic test procedures to diagnose cartridge s electrical health further 2 Photosmart C4200 and C4300 series printers a With the error message displayed at printers LCD a fa screen press and hold the Power and Cancel buttons PEET y down together N 1 EN b When it says Enter Special Key Combo press the blue Ly 7 button Scan Green button Color Copy then the grey button Copy Black c Press the green button bo
13. e on most 74 75 ink series printer models 1 HP Photosmart C4200 C5200 C5500 printers Tap 41 Diagnostic Test Procedure Printer diagnostic s menu access is similar for other printers which use HP 74 75 ink cartridges TECHNICAL NOTE If the printer s error message prohibits you from accessing the diagnostics menu first replace the suspect cartridge with a new good cartridge then access the diagnostics menu using the steps below Just prior to activating the test print i e step H below swap the good cartridge out with the suspect cartridge a Load Letter A4 size paper into paper feed tray b If any lights are blinking first press Cancel to attempt to clear c Press and HOLD the Cancel button press Ok button once e by e ss i o N E gt een od Rt Key Compo 11 INKJET411 d At Mfg Commands menu click Right Arrow once until uiaux service menu is displayed e At uiaux service menu click the Right Arrow 3 times until Special Reports menu is displayed f Select Ok then click Right Arrow 2 times until the print mech button tap menu is displayed g Select Ok Code 0 will be displayed click and hold Right Arrow until code 41 is displayed Use the Left Arrow if you need to decrease numerical count h Select Ok Within one minute the Tap 41 diagnostic test pattern should be initiated and print whether ink cartridges
14. ed continue accept yes or Ok to dismiss the prompt if available This should allow you to resume print operations following a cartridge alignment OK Dismiss this message Also there is no need for concern when a Counterfeit Cartridge message is received HP Photosmart C5200 series INKJET411 Under certain circumstances a Print Cartridge Error message can be ignored and printing may be Print Cartridge Error allowed until the printer prohibits such operations from continuing but normally this is not the case If printing is not permitted then refer to Printer Rejects Cartridge and Tap Test diagnostic HP Photosmart C5200 series freama vre mee g L procedures to troubleshoot further NOTE 1 After a cartridge is refilled the printer cannot track the ink level nor can it be reset Where applicable ignore low empty alert messages and any ink sensor warnings by pressing Ok or Continue In most cases the only way to gauge current ink levels is by monitoring output print quality watch for color loss during printing NOTE 2 If you are installing a black photo or gray photo print cartridge slide it into the right slot 2 Common Error Messages Display Conditions w Steady lights non serious or blinking lights severe on the printer b A message that says Check black color cartridge on your monitor or on the printer display c A similar message that says
15. er shutdown error messages Incompatible Print Cartridges Print Cartridges Missing or Not Detected Cartridges Installed Incorrectly Refer to printer documentation Cartridge in slot on left right is not intended for use in this product Cartridge not intended for use in this printer Low ink light blinking NOTE These errors may also occur with the new HP cartridges under certain circumstances i e defective cartridge and worn or damaged printer The cartridge might need to be reinstalled the electrical contacts could be dirty the cartridges might need to be aligned or there could be a failure of the cartridge or printer i e cartridge contact area inside printer 2 Refer to Printer Documentation error i e Photosmart C52xx 53xx series and Officejet 57xx 64xx printer series HP Photosmart C6200 series This message is sometimes generated g due to poor electrical contact with cartridge but more likely the cartridge has electrically failed and will probably need to be replaced NOTE If there is ink on the wiring of the cartridge copper lines within sticker portion you may get this error INKJET411 4 message refer to cartridge cleaning procedures below To help bypass the error message Open printer and remove both the color and black cartridges Close the printer and wait for the prompt to install the tri color cartridge Open the printer and install the tri co
16. if dirty c Re install the cartridges in their stations Close the printer Turn off the printer for a few seconds and then turn it back on f Printa test page following your printer s instructions g If this does not work please proceed to step 2 Electrical Contacts INKJET411 2 Clean the contacts on the printer and the ink cartridge refer to complete HP Cartridge Printer Cleaning Procedure section a Turnon the printer open the printer to access the print cartridges b Remove the suspect cartridge s from the station Using a clean dry lint free cloth wipe the contacts on the print cartridge from top to bottom The contacts inside the printer may also need to be cleaned d After cleaning the print cartridge and printer contacts re install the print cartridges and close the printer e Print atest pattern to determine if the problem has been fixed if not proceed to step 3 3 Re set the printer i e Ink Delivery System Failure error message a Ifthe problem has not been fixed it may be useful to perform a hard reset This can correct an electronic flag setting inside the printer telling it that the print cartridge is problematic Please refer to your printer s user manual or the manufacturer s website for the correct hard reset procedure for your printer Often times it simply involves turning off your printer by unplugging it for at least 30 seconds do not use the printer s Power On
17. lor cartridge ONLY Close the printer and wait for the prompt to install the black cartridge Open the printer and install the black cartridge Close the printer and it should then prompt you to insert paper to perform the cartridge alignment g If this does not correct the error refer to Step 5 below for your printer series model Oo oO o Cartridge on the right left must be replaced Cartridge in slot on right left is not intended for use in this printer error i e HP Officejet 57xx 64xx printer models Refer to Printer Rejects Ink Cartridge section below to temporarily bypass this message on certain printer models It is believed this message is more inherent with certain HP printer models i e Officejet J6450 J6480 amp C5550 Estimated Ink Levels Actual levels may vary NOTE Refer to Printer Bypass instructions Step 5 and HP Tap Tests to diagnose cartridge issues further Unrecognized Cartridge or other printer messages The contact between the ink cartridge and the printer must be clean for proper functioning If any dirt ink or paper dust is on the contacts the printer may indicate that the ink cartridge is bad To ensure a clean contact follow the steps below 1 Remove and re install the cartridge 7 gt a Turn the printer on open the printer to access the print cartridges b Remove the suspect cartridge s from the station Clean electrical contacts
18. nd will need to be replaced 2 Replace with a new cartridge and rerun tap 41 test the Previous Error message should be displayed at top of the diagnostic print a Example 1 ink cartridge was unseated i e error has now been cleared Current Eeror Hone Previcus Eres Fen in right chate if wrong pam type for chate or printer or ig unkno pen EypE b Example 2 portion of cartridge nozzles are electrically bad ink cartridge will likely need to be replaced i e printer suffers Refer to Printer Documentation or Cartridge s Error Current Error Pen in right chute has 1 or more open or shorted control lines Previous Error Pen in right chute has 1 or more open or shorted control lines 14 INKJET411 3 Typically with the error message Too Many Good Nozzles etc a significant number of blown cartridge nozzles displayed in the A01 thru A16 fields indicated as XXXXX s or more than 20 failed nozzles are bad Bxxxx Fxxxxx line signifies there is a damaged ink cartridge Equally if greater than 600 color or 672 black nozzles are good then the cartridge is electrically damaged NOTE Only the Tri color ink cartridge 75 or 75XL is used to print the Tap 41 diagnostic test print so it must be partially functional The Black cartridge 74 or 74XL is NOT used for printing though information about the Black ink cartridge s electrical performance will be shown in the printout
19. olors should be present for a Tri color cartridge If no ink is dispersed from nozzle plate i e visible on towel or ink cartridge completely fails to print on paper after installed in printer then more drastic cartridge and printer cleaning steps will likely need to be performed to resume printer operations 18 INKJET411 1 Clean printer carriage flexible cable contacts using isopropyl alcohol 99 on damp cloth or cotton swab Ensure no fibers remain on contact surfaces 2 Immerse cartridge base lower inch in very hot near boiling distilled or de ionized water for 2 4 minutes CAUTION 3 A few table spoons of Isopropyl rubbing alcohol may be added to water to help break down the dried ink within the nozzle plate Do not leave cartridge in water more than 20 minutes 4 Completely dry the ink cartridge with a lint free towel Ensure the electrical contacts are thoroughly clean and dry Blot cartridge nozzle plate to check for ink flow i e commonly referred to wetted or flowing Electrical Contacts Nozzle Plate 5 Reinstall cartridge into the printer and retest If the cartridge fails to print then obtain a new ink cartridge 19 INKJET411 NOTE If the printer cartridge is rarely used or old there is the possibility the internal foam has hardened dried to a point where the ink will not absorb properly into the foam and flow down to the no
20. pport Make sure the box no longer has a check mark and click on Apply then OK USBO04 Virtual printer port for HP Deskje CAUTION Disabling Bi directional communications support will cause many of the non printing functions to cease working i e scanning faxing etc This is not a suggested solution Macintosh Procedure i e HP OfficeJet 6500 on a MacBook Pro OS 10 7 4 1 Open HP Utility 2 Select All Settings 3 Select Message Center 4 Near top right select Settings 5 Change your alert settings INKJET411 Printer Rejects Ink Cartridge with Error Message s 1 HP 74 75 Cartridge Errors As the electronics in the ink cartridge and the printer communicate with each other sometimes the printer will incorrectly identify an ink cartridge as empty or non functional These error messages can appear as PC screen messages printer LCD display messages or as blinking lights on the printer Depending on your printer model and type of error condition please adhere to the suggested printer reset procedure below as the button selections vary slightly between printer model series Please note that in some cases the cartridge may have internal electrical damage and may need to be replaced refer to the Printer Bypass and Tap 41 diagnostic tests down below for advanced cartridge diagnosis HP 74 75 ink cartridges which have been newly refilled and installed into the HP printer may produce the following print
21. r message in top section Too Many Good Nozzles Pen in chute open shorted control lines Wrong pen Type Unknown Pen Type Bad TSR NOTE In some cases the ink cartridge may just need to be reseated i e for some of errors listed above Perform the Tap 10 test to determine which color is out if Tap 41 prints in some color other than composite black using the same general procedure above enter Code 10 to activate refer below 2 Check cartridges functional nozzle count ideally a good Color cartridge nozzle count is 600 nozzles while Black 672 nozzles 13 INKJET411 A nozzle failure rate higher than 20 i e 120 bad nozzles would be considered deficient to support adequate print operations the Bxxxx Fxxxx line displays faulty nozzle count Nozzle Count HP 75 Color HP 74 Black Boox Frox 0 0 Gxxx Rxx 600 672 _ eee On the other hand if greater than 600 color or 672 black nozzles are good then cartridge is also considered electrically damaged and will likely need to be replaced 3 The presence of X s o s within the lower section A01 thru A14 lines indicate damaged nozzles j Pass Fail Criteria If the Tap 41 test print successfully prints or attempts to print but page is blank then the printer is operational and functional 1 If normal printing is not possible then either one or both of the ink cartridges are electrically defective a
22. t 53588 h Press the Cancel button once the 4 5 digit number should disappear press Cancel two more times i If prompted to print an Alignment Page go ahead or select Cancel NOTE If the printer error message does not disappear or reappears immediately following a single print job then the ink cartridge could be damaged and may need to be replaced Refer to the Tap 41 and or Tap 10 diagnostic test procedures to diagnose cartridge s electrical health further see page 11 6 Officejet J5700 and J6400 Printer Cartridge Error Bypass Procedure QoQ 00 If any lights are blinking first press Cancel to attempt to clear Press the and keys simultaneously Enter 123 or 124 at keypad Use the arrow keys to navigate to the Information Menu Select Ok Use the arrow keys to navigate to the checksum for relock INKJET411 data input Select Ok LCD should display a 5 digit number after a few seconds f Attempt to send a print job to printer NOTE with a marginally performing ink cartridge this typically results in allowing 1 entire print job to be printed at a time a If this does not permit any print operations then the cartridge has severe internal electrical damage and will need to be replaced NOTE To diagnose the cartridge s electrical health further please refer to the Tap 41 diagnostic test procedures see HP Tap Tests 7 General cartridge
23. ttom or Copy Color several times until display says Information Sarge at Menu y Copy Black i d Press the green button Copy Color then the grey cayenne gt MOF L LA button Copy Black now it says checksum for relock data input e Wait a few seconds for a random number to appear on display i e checksum for relock data input 3865 f Press the Cancel button three 3 times until the Cartridges missing or not detected message disappears pres 3 Ja Po K e e EG NOTE If the printer error message does not disappear or reappears a f immediately following a single print job then the ink cartridge could be damaged and may need to be replaced Refer to the Tap 41 and or Tap 10 diagnostic test procedures to diagnose cartridge s electrical health further INKJET411 3 Photosmart C5200 and C5300 series printers a Press Red Eye Removal amp Print Photos buttons gt simultaneously b Enter Special Key Combo is displayed on the screen c Press and release in sequence Red Eye Removal Print Photos then Red Eye Removal d Display should say Support and display the FW rev XXXXX PANT Bed Ew Pirato e Press Right Arrow button until Information Menu is mm mn ea displayed Press OK f Press Left Arrow button to display checksum for relock data input g Select OK a four 4 or five 5 digit number will be displayed i e checksum for relock data inpu
24. val Print Photos Red Eye Removal d Display should say Support and display the FW rev XXXXX e Press Right Arrow button until Resets Menu is displayed Press OK f Press Right arrow until Semifull Reset is displayed g Press OK printer will deenergize 10 INKJET411 h Press Power ON button and re enter country language selections i Reinstall ink cartridges when prompted and print an alignment page NOTE A semi full reset will reset user settings to the factory defaults Language and country settings on some models Procedure will vary between printer models HP printers which use HP 74 75 Ink Cartridges HP Deskjet Series D4260 D4263 D4268 D4280 D4360 D4363 D4368 HP OfficeJet Series J5730 J5740 J5750 J5780 JS5785 J5788 J6410 J6413 J6415 J6450 J6480 HP PhotoSmart Series C4200 C4205 C4210 C4225 C4235 C4240 C4250 C4270 C4272 C4273 C4275 C4280 C4283 C4285 C4288 C4293 C4294 C4345 C4380 C4385 C4440 C4450 C4472 C4473 C4480 C4483 C4485 C5225 C5240 C5250 C5280 D5345 D5360 D5363 D5368 HP Tap Tests Built In Diagnostic Tests Following a printer shutdown error message to help determine if either of the HP 74 75 or HP 74XL 75XL ink cartridges has 1 electrically failed 2 is potentially mating improperly and 3 all nozzles are firing properly conduct an internal diagnostic Tap Test NOTE Tap 41 and Tap 10 diagnostic tests are availabl
25. ys to enter code 41 or just enter 41 on keypad Select Ok The Tap 41 diagnostic test pattern should begin to print h Refer to video above C4200 C5200 C5500 to analyze printed diagnostic pattern Print Quality Issues 1 HP Cartridge Printer Cleaning Procedure If intermittent cartridge error messages persist or you have poor print quality ensure the cartridge s electrical contacts are completely clean of all ink and paper fiber residues Follow the procedure below if you have streaks or smudges in your printed output and you have already performed all three cleaning levels in the Clean Print Cartridges utility a Obtain cleaning supplies Clean distilled filtered or bottled water Tap water may contain contaminants which could damage the cartridge Clean cotton swabs or any soft lint free material that will not stick to the cartridges i e coffee filters Paper towel to rest the cartridge s on during cleaning b Remove the cartridge and place it on a piece of paper with the nozzle plate facing up If you see any debris or ink buildup clean the cartridge as follows c Lightly moisten the lint free cleaning material with clean water Use the swab to wipe clean the faces and edges around the nozzle plate The area to be cleaned is cross hatched in the picture Replace the cleaning material if it gets dirty Cleaning the cartridge 1 Clean in the cross hatched area pictured above 2 Only clean the nozzle pl
26. zzle plate often cartridges may experience severe ink pooling of leaking at the bottom when this occurs If this is the case then the cartridge will need to be replaced h Print atest print from either the printer s control panel i e Self Test Report or from the Inkjet411 com website see Test Prints tab to verify all colors are firing properly TEST The brown cow jumped over the mosa The browu cow jumped ee soe eee eet ee eee o eee eee lee Se lbe teem come jononi eee Fe oome lt r eea me perry re m weet tts mems ore Soom QO0 sAAKa Y M Test Print_CMYK pdf test file Always store refilled cartridges in storage clips when not in use Exercise care when removing and installing ink cartridges into storage clips do not allow printhead nozzle plate to come into contact with the hard plastic body of clip or permanent damage may occur to ink cartridge Firmly bend down this way to remove clip 20 INKJET411 2 Service Station Caps Cleaning Procedure If printed output appears to be smeared with multiple colors then the service station or parking pad is likely dirty i e full of residual ink buildup and will need to be cleaned In the example below the yellow ink is contaminated with magenta ink cross contamination NOTE The Extended Self Test Report may be run on most C4200 thru C5200 printer models by pressing and holding Cancel button then selecting Black Copy button or simil
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