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bizhub C200 - ALL ACTIVE SOLUTIONS March 2010

1. Description How to program the Date and Time settings Solution To program the Date and Time settings perform the following 1 Press the Utility Counter key 2 Touch Admin on the touchscreen 3 Input the Administrator password default password is 12345678 4 Touch OK on the touchscreen 5 Touch System Settings on the touchscreen 6 Touch Date Time Setting on the touchscreen 7 Touch Date Time Setting on the touchscreen Input the month day and year using the numeric keypad The time can then be entered into the touchscreen by inputting the hour and minutes 8 Touch OK on the touchscreen 9 Press the Reset key SPECIAL NOTE Solution contribution by Ted Young Production Print SSD Solution ID TAUS0900485EN Solution Usage Description How to program the notification screen display time Solution To program the notification screen display time perform the following 1 Press the Accessibility key 2 Touch Notification Screen on the touchscreen 3 Touch 3 Second 10 Second 60 Second or No Limit on the touchscreen as desired by the customer 4 Touch OK on the touchscreen 5 Touch OK on the touchscreen SPECIAL NOTE Solution contribution by Ted Young Production Print SSD Solution ID TAUS0900520EN Solution Usage Description Is Secure Delete supported Solution The bizhub C200 does not have a Hard Disk Drive HDD therefore it does not need Secure Delete since no files are b
2. PDL Settings Choose PS or PCL depending on what driver is being used OoahRWND For the Bizhub 200 250 350 222 282 362 follow these steps 1 Utility 2 Printer Settings 3 PDL Set Note All computers that are printing to this machine will have to use the same printerlanguage as what the machine has defaulted to PCL or PS SPECIAL NOTE Solution contribution by Randy Marquardt Workgroup SSD Solution ID TAUS0802574EN Solution Usage 1 Description FK 507 cannot transmit a fax Password Tx buttonis always highlighted Solution CAUSE Software switch 000 is set incorrectly The HEX Selection should read 30 SOLUTION To set the HEX selection to 30 perform the following procedure Enter Service mode Select System Input Select Software Switch Setting Mode Selection should read 000 Set the Bit Selection to read 0011000 Verify HEX Selection reads 30 Select Apply Select OK3 timesto exit the mode Reboot the MFP SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD OMONONAARWNDN Solution ID TAUS0808331EN Solution Usage 1 Description Whenusing the Scan to E Mail feature an E Mail attachment PDF TIFF JPEG image maybecome corrupt Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 bizhub C200 Controller no or slow print scan failure garbled data lockup Solution CAUSE When sendinga scanned image by Scan to E mail the
3. Inc March 2010 12 bizhub C200 Miscellaneous For initial test the dealer branch must supply 1000 sheets of the media paper Once the paper is received the ticket is transferred to ESS If the initial test does not have any issues then a second test can be done The dealer branch must supply enough media to cover 1 3 of a PM cycle There is a charge involved to cover labor and supplies The dealer branch will be notified byESS before the test to communicate the charges SPECIAL NOTE Solution contribution by Cesar Jimenez and lan Lynch Production Print SSD Solution ID TAUS0900739EN Solution Usage 8 Description How to load a 64 bit driver on a 32 bit Server system Microsoft Windows 2003 Server Vista Solution Please follow this step by step procedure and refer to the attached video 1 Load the 64 bit driver on the client 2 Load the 32 bit driver on the server and share it out Note If you receive a pop up indicating COPY ERROR setup cannot copy this file Example KOZJA_ PP_ This could possibly be a file path length limitation Try reducing this limitation by pulling out the specific driver needed and placing it on the desktop 3 From the 64 bit client perform the Run command to connect to the 32 bit server example 11 11 5 33 and press enter 4 Double click on the shared out printer Select printer and then properties Select the Sharing tab and click on the additional drivers box Select or check off the
4. KONICA MINOLTA SSD SUPPORT SOLUTIONS bizhub C200 ALL ACTIVE SOLUTIONS March 2010 This document contains information that was exported directly from Konica Minolta s SSD Support knowledge base Some solutions may contain hyperlink references which originally contained links to graphic or text files If you wish to view these files you must access the solutions via SSD CS Expert Support on Konica Minolta s website www kmbs konicaminolta us Legal Notice This document is designed as a diagnostic tool primarily for Konica Minolta s support personnel and authorized service representatives Konica Minolta recommends that all service be performed by an authorized service representative Users are responsible for seeking advice of a Konica Minolta authorized service representative regarding the information opinion advice or content of this document USER AGREES THAT USE OF THIS DOCUMENT IS AT USER S SOLE RISK AND THAT THIS DOCUMENT IS PROVIDED ON AN AS IS BASIS WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OTHER THAN THOSE WARRANTIES THAT ARE IMPLIED BY LAW AND INCAPABLE OF EXCLUSION IN NO EVENT WILL KONICA MINOLTA OR THOSE ACTING ON ITS BEHALF BE LIABLE FOR ANY DAMAGES INCLUDING WITHOUT LIMITATION DIRECT INDIRECT INCIDENTAL SPECIAL CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF TH
5. SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0808330EN Solution Usage Description Abort code 0x9a0a when sending a scan to E mail job continuously Solution CAUSE Firmware upgrade required SOLUTION Please upgrade to firmware version GOO 10 or later Refer to attached Release Notes for additional information To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0808332EN Solution Usage Description POPS i Fax IP address FAX receiving may not finish correctly Solution CAUSE Firmware upgrade required SOLUTION Please upgrade to firmware version GOO 10 or later Refer to attached Release Notes for additional information To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0900172EN Solution Usage Description TWAIN scan can not be executed on a machine without the ADF DF 612 installed Reproduction Procedure 1 The ADF DF 612 was installedon your machine then removed 2 PutA4 Letter size paper on the original glass 3 Runphoto application software e g Photoshop etc then open the TWAIN driver 4 Connect to bizhub C200 firmware version G00 21 from the TWAIN driver 5 Execute the Presc
6. 1 Themachinemay display the Abort Code 0X00E00701 when trying to update the firmware if the PRCB has failed Please replace the PRCB p n A02F H001 04 to correct the abort code 2 Failed CF Card Please try using a different CF card p n 4030 0765 07 SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Solution ID TAUS0900361EN Solution Usage 2 Description The one touches do not appear in the address book when registered via PageScope Address Book Utility Solution CAUSE The main body memory is corrupt SOLUTION Perform a Data Clear IMPORTANT Prior to the Data Clear The one touches will be erased so it is recommended to export the addresses from the machine The E mail information will be erased so please export the Device information from the machine Make a note of the TCP IP address configuration as the machine will be reset to DHCP Backup any account codes with PageScope Data Administrator Data Clear 1 Enter Tech Rep Mode 2 Press System 1 Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 58 bizhub C200 Warm up wrong display incorrect operation lock up 3 Press Initialization 4 Press Data Clear and then the Start key 5 When OK is displayed wait 10 seconds or more and cycle the main power switch OFF ON After the Data Clear 1 Reinstall the HDD under System 2 HDD and power the machine OFF ON 2 If a Fax is installed set the target back to U
7. Plug in in all client Macintosh computers with the driver installer beforehand thisissue does not occur The latest printer drivers are available via the Konica Minolta Download Selector Access the Selector from theKMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more IMPORTANT Theseprinter drivers printer drivers for Macintosh OS X do not support the printer sharing functionfor Macintosh OS X Therefore if you have anissuewith Macintosh OS X printer sharing Konica Minoltais not responsible tosupport it SPECIAL NOTE Solution contribution by KMBT Japan and Mark D Attilio Production Print SSD Solution ID TAUSO900959EN Solution Usage Description An unrecoverable error has occurred Operation stopped message whentrying to use the TWAIN driver with Adobe Acrobat Professional 9 Solution CAUSE Incorrect settings SOLUTION In Acrobat after selecting to create a PDF fromthe scanner 1 Choose the appropriate settings in Custom Scan 2 Click on Options next to the selected scanner 3 In the User Interface drop down c hoose Show Scanner s Native Interface This is the specificationof the Konica Minolta TWAIN driver Please refer to attached example To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http
8. Solution CAUSE Registry edit required WARNING In Microsoft Windows system configuration information is centrally located in the registry While this simplifies the administration of a computer or network one incorrect edit to the registry can disable the operating system The following list provides some best practices for using the registry and Registry Editor safely Before making changes to the registry make a backup copy Back up the registry by using a program such as Backup After making changes to the registry create an Automated System Recovery ASR disk For troubleshooting purposes keep a list of the changes you make to the registry For more information see System State data Do not replace the Microsoft Windows registry with the registry of another version of the Microsoft Windows or Microsoft Windows NT type operating systems Use reliable tools and programs other than Registry Editor to edit the registry Incorrectly editing the registry may severely damage the system Use tools and programs that provide safer methods for editing the registry Never leave Registry Editor running unattended Konica Minolta is not responsible for any system errors that may result from using a registry editor incorrectly SOLUTION Microsoft Publisher can be enabled to individually collate staple and duplex publications records when using the Mail Merge feature of Publisher through a registry edit This can be done either manually
9. Solution Usage Description Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 27 bizhub C200 Miscellaneous How to find display the MAC address in a Macintosh OS X environment versions 10 1 10 2 10 3 10 4 10 5 Solution Please perform the procedures mentioned in the attached documentation To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0801045EN Solution Usage Description How to check Java version on a Macintosh OS 10 X Solution To check Java version on a Macintosh OS 10 X Open a Finder window amp gt select the base HD amp gt select Applications amp gt select Utilities amp gt select Java All installed versions of Java will be listed SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0801078EN Solution Usage Description How to insert an image from a scanner into a Microsoft Word 2007 document using a TWAIN driver Solution Please perform the step by step procedure mentioned in the attached documentation To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Ce
10. 00 for bizhub C250 C252 p n 4037 0754 00 for bizhub C351 C450 p n 9J06 R721 00 for bizhub C300 C352 p n A02E R724 00 for bizhub C203 C253 C353 Replace the bizhub C200 scanner assembly if necessary p n AO2F PP02 00 SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0801239EN Solution Usage 3 Description Life counter does not reset after replacing the transfer belt unit Solution CAUSE The replacement transfer belt unit is used and was previously installed in another machine When a new transfer belt unit is installed in a machine an internal component on the transfer belt unit changes state this now indicates that the transfer belt unit is used SOLUTION A brand new transfer belt unit must be installed this will reset the life counter for this unit SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution ID TAUS0802278EN Solution Usage 3 Description C 3723 C3723 if the sleep mode does not start after more than 12 hours Solution CAUSE Firmware update required SOLUTION Pleaseinstall thefollowing firmware GCO0 21 for bizhub C200 GEU J8 for bizhub C203 GDU J8 for bizhub C253 GCU J8 for bizhub C353 GCX 72 for bizhub C353P IMPORTANT The bizhub C203 C253 C353 C353Pprograms are the firmware which contains only the printer module These programs can be installed to all versions of bizhub C203 C253 C353 C353Pfirmware After installing the firmware please mak
11. 64 bit x64 driver to be added to the 32 bit server Select OK and the 64 bit driver should be pushed up to the server Check the additional drivers of the client and server to confirm that the x86 32 bit and x64 are both installed Notes a This was tested on like versions of 32 bit and 64 bit drivers b To viewthis procedure Apple QuickTime should be installed It can be downloaded for free at http www apple com quicktime download SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD oono Solution ID TAUS0902606EN Solution Usage 8 Description How to install a printer driver on a Macintosh running OS 10 6 Solution To install a print driver on a Macintosh running OS 10 6 there are 3possible solutions 1 Generic Install the printer normally and select Generic Postscript Printer from the Print Using menu Note Installing the printer as a generic printer will limit the maximum paper size to legal and only allow duplexforthe finishing feature 2 Manually install the Macintosh OS 9 PPD file Download the applicable OS 9 driver from the Konica Minolta website and unpack the files from the folder Install the printer normally and select Other from the Print Using menu Navigate to the folder containing the OS 9 PPD file and click Add If the Installable Options window appears set the correct options Note Installing the OS 9 PPD only applies to the models listed in the attached docu
12. ID TAUS0808391EN Description Copy quality issue faint white spots when printing or copying Solution CAUSE Improper transfer adjustment SOLUTION Use this procedure to correct the transfer adjustment 1 Press Utilty 2 Press Check Details 3 Press Stop 0 0 Stop 0 1 4 Select Image Process Adjustment 5 Select Primary Adjustment 6 Increase the 1st Transfer adjustment SPECIAL NOTE Solution contribution by Craig Blyther ASG SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc 10 Solution Usage March 2010 bizhub C200 Miscellaneous Solution ID TAUS0656768EN Solution Usage 54 Description What Konica Minolta printer drivers will come bundled with Microsoft Windows Vista and what is the release schedule for Vista compatible drivers Solution Please refer to the Windows Vista Hardware Compatibility List for Printers amp amp Scanners For EFI legacy products that will not receive a Vista specific driver refer to the following statement The previous drivers System 5 5e 8 8e will not work on 64 bit Vista However these drivers will work on the 32 bit version of Windows Vista with minor issues Known issue Borders and frames around icons and panes within the driver UI may not show up correctly Notes 1 If a previous driver was Microsoft Windows XP WHQL certified Microsoft also honors the digital signature CAT file on Windows Vista 2 The latest pri
13. Knowledgebase if the symptom is not related to vCare CSRC settings SPECIAL NOTE Solution contribution by Mark Kemp ASG SSD Solution ID TAUS0800814EN Solution Usage 0 Description Only one external memory can be used Re install the external memory This message appears when inserting a USB U3 flash drive Solution CAUSE Flash memory drives with U3 software are not supported Using a flash memory drive with U3 software will corrupt theMFP firmware and will not allowopening ofthe flash drive nor any other flash drive thereafter SOLUTION Use a non U3 USB flash drive Re install theMFP firmware using themost current version The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0900375EN Solution Usage 0 Description HECON counter counts 3 forcolor Solution CAUSE Incorrect counter management settings in billing management SOLUTION To correct settings Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 61 bizhub C200 Warm up wrong display incorrect operation lock up 1 Enter Billing mode by entering Service mode then STOP 9 2 Counter settings amp gt MODE 1 3 Management Function Choice amp gt Key counter amp gt Color mod
14. Network Service account must also be a member of the Terminal Server License Servers group 2 Because TS Licensing Manager cannot dynamically update the number of TS Per User CALs that are currently issued and available those columns are left blank in some areas of TS Licensing Manager Instead there is a Generate Report hyperlink that takes you to this topic In the Report node you can view information from reports that have been created but that information is specific to the date and time when the report was created 3 In Windows Server2008 you can use the TS Licensing Manager tool to create generate reports to track the Terminal Services Per User client access licenses TS Per User CALs that have been issued by a Terminal Services license server TS Per User CAL tracking and reporting is supported only in domain joined scenarios becausethe information about the TS Per User CAL that has been issued to a user is stored as part of the user account in Active Directory Domain Services ADDS SPECIAL NOTE Solution contribution by John Miller Workgroup SSD Solution ID TAUS1000185EN Solution Usage Description How to program the default paper tray Solution To program the default paper tray perform the following 1 Press the Utility Counter key 2 Touch User Settings on the touchscreen Touch Printer Settings on the touchscreen Touch Paper Settings on the touchscreen Touch Paper Tray on the touchscreen Touch th
15. Network timeout set it to 300 seconds bizhub PRO 1050 1 Press Machine button on the LCD then the Controller button amp gt Interface setting and then Network Timeout 2 Set 300 seconds and press the SET button bizhub PRO 920 1 Press the utility button and then the controller button on the LCD 2 Select the Interface setting amp gt Network setting 3 Enter 300 seconds and press the SET button SPECIAL NOTE Solution contribution by Paul Santangelo ESS SSD Solution ID TAUS0802282EN Solution Usage 1 Description The paper tray does not detect the paper size The control panel indicates instead of the actual paper size Solution CAUSE The paper in the tray may have been cut to size and the actual size of the paper is not recognized as a standard size by the MFP SOLUTION Remove the paper from the tray and measure it to determine if it is a standard size i e Letter Legal Ledger SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Solution ID TAUS0802410EN Solution Usage 1 Description After performing the Gradation Adjustment the adjustment value Adj Value and Conv Value display will be returned to 0 when the main power is turned OFF ON Solution CAUSE Early version ofbizhub C200base firmware is installed SOLUTION Pleaseinstall Phase 2 0 firmware version 210r above The latest version firmware or system software is available via the Konica Minolta Download Selector
16. Solution CAUSE Insufficient memory SOLUTION Please install the optional EM 310 512MB Expanded Memory unit Item AOF40Y0 When the AD 505 Automatic Duplex unit Item A0EN0Y0 is mounted additional memory is required for duplex copying printing The EM 310 is also required for Scanning E mail Job Separator Batch Print PC Printing Secure Print Continuous Reception PC Printing SPECIAL NOTE Solution contribution by Craig Blyther ASG SSD Solution ID TAUS0808486EN Solution Usage Description What can cause the machine to display the Abort Code 0X00E00603 when trying to update the firmware Solution The machinemay display the Abort Code 0X00E00603 when trying to update the firmware if the PRCB has failed Please replace the PRCB p n A02F H001 04 to correct the abort code SPECIAL NOTE Solution contribution by Dave Bruni Workgroup SSD Solution ID TAUS0808501EN Solution Usage Description When the CF card is installed for upgrading the main control firmware the machine never starts the process when it is turned on Solution Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 64 bizhub C200 Warm up wrong display incorrect operation lock up CAUSE When the CF card is installed and the machine is turned on it normally will start the upgrade process automatically If it does not start the CF card is either improperly formatted or there is more than one firmware version is on the
17. U S A Inc March 2010 bizhub C200 Controller no or slow print scan failure garbled data lockup 2 Open a Command prompt on a networked PC 3 Type arp a without the quotation marks Confirm that the MAC address of MFP is not listed 4 Type arp s IP_address_of_MFP Mac_Address_of_MFP Example arp s 11 11 51 5 00 20 6B 5C A9 12 5 Type arp a and cconfirm that the MAC address of MFP is listed 6 Type ping IP_address_of_MFP t There should be a series of responses showing communication with the MFP Example ping 11 11 51 5 t 7 Quit the ping by pressing Ctrl C Note Print the attached document for reference SPECIAL NOTE Solution contribution by Craig Blyther ASG SSD Solution ID TAUS1000160EN Solution Usage 3 Description When printing multiple print jobs jobs will back up in the machines queue causing the machine to print slow or lock up Solution When the machine is printing multiple print jobs the machine will cycle between print jobs This causes the machine to slow down and if the queue fills up enough it could lock up the machine The reason the machine cycles between print jobs is because the machine is checking which printer language PCL or PS the next print job is using To stop this from happening you have to tell the machine which PDL to use To accomplish this please perform the following Utility User Settings Printer Settings Basic Settings
18. a Microsoft Excel booklet the file willdivide into separate print jobs When printing these booklets to a user box the file may also seperate and some of the separated files will print out while others stay in the user box Solution This is known issue with Microsoft Excel and Microsoft is aware of it See the attached PDF document for possible workarounds to the problem Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Randy Marquardt Workgroup SSD Solution ID TAUS1000237EN Solution Usage Description TWAINdriver responseis slow after activating SSL Scanning to E mail via eCopy ScanStation takes about 1 minute to complete Solution CAUSE There aremany reasons whycommunications between a server and a device slows down after activating SSL SSL is Secure Socket Layer it canbe activated only if a certificate is created or installed on the MFP This certificate is the basis for public and private encrypted messages between the server and the device When communication between devices is encrypted extra time is required in order for the message to be encrypted There is nothing you can do for that kind of overhead However the timeout period can be altered By default the TWAIN driver is set to timeout SSL communications at 15 seconds which does cause significant delay for th
19. be replaced SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0808340EN Solution Usage 2 Description P 6 P 7 P 8 P 9 P 21 alert codes Solution PROBABLE CAUSES 1 Wheninstalling the DF 612 and connecting the DF harness to the MFBU board the flat cables CN17 and CN18 may be inadvertently moved in their connectors As a result alert codes are indicated due to poor connection of the flat cable s After setting up document feeder please check that the flat cables are properly connected Replace the MFBU board p n AO2F PP11 00 Control board if it has failed Please refer to the attached documentation for more detail To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan 2 PH is removed from fixing plate of main body Skew adjustment gear is not meshed properly see attached photo Push thefront side of the PH into PH fixing plate after removing the IU from MFP Note Design of the PH fixing plateis being changed A Parts Modification Notice will be released when fixing plate has been modified SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0808584EN Solution Usage 2 Description What can cause the machine to display the Abort Code 0X00E00701 when trying to update the firmware Solution PROBABLE CAUSES
20. by Paul Santangelo ESS Solution ID TAUS0902671EN Solution Usage Description Configuring a CF Card with firmware using the Command Line Solution Please see attached video for procedure The video is to be played on Microsoft Windows Media Player The latest Media Player can be downloaded at http Awww microsoft com windows windowsmedia default mspx Below are the sample commands for each model COMMANDS G being the drive letter of the CF Card bizhub C200 mkcf tie G bizhub C203 mkcf ti25 G bizhub C253 mkcf ti2 G bizhub C350 C351 C450 mkcf G bizhub C353 mkcf til G bizhub C451 mkcf mi3 G bizhub C550 mkcf mi2 G bizhub C650 mkcf mi1 G SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0902962EN Solution Usage Description Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 52 bizhub C200 Software Driver related Some PDF files won t print Solution CAUSE Security restrictions preventing printing SOLUTION 1 Open the file in question on a PC and select File 2 Click Document properties 3 Click Security 4 View if there are any restrictions for printing This feature can be viewed with all versions of Acrobat reader but can be changedwith Acrobat standard or higher SPECIAL NOTE Solution contribution by John Miller Workgroup SSD Solution ID TAUS1000112EN Solution Usage Description When printing
21. even if you touch the Centering adjustment the Start key does not become blue The test pattern cannot be printed Solution CAUSE A bug in earlier bizhub C200 firmware SOLUTION Install bizhub C200 MAIN firmware version GCO 21 or later and the associated drivers The latest version of firmware system software or printer drivers is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Note Please refer to attached version GCO 21 Release Notes prior to firmware installation To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0900633EN Solution Usage Description After loading paper into the bypass tray when empty it takes 2 seconds before paper size is determined Solution CAUSE A bug in earlier bizhub C200 firmware SOLUTION Install bizhub C200 MAIN firmware version GCO 21 or later and the associated drivers The latest version of firmware system software or printer drivers is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Note Please refer to attached version GCO 21 Release Notes prior to firmware installation To viewthe PDF Adobe Reader must be
22. installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0901021EN Solution Usage Description C0301 C 0301 at power ON Solution CAUSE Obstructed or failed right side door suction fan motor SOLUTION Clean and inspect the right side door suction fan motor Ensure the power connector is securely seated and that no obstructions are interfering with the suction fan blade rotation Also reseat CN6 on the PRCB Replace the right side door p n A02F R707 00 as necessary SPECIAL NOTE Solution contribution by Ted Young Production Print SSD Solution ID TAUS0901493EN Solution Usage Description Machine hangs locks up at the Konica Minolta logo screen Solution CAUSE Failed power supply SOLUTION Check power supply for output of 5V DC 24V DC Replace the DCPU power supply p n A02F M400 02 if necessary SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD Solution ID TAUS0901740EN Solution Usage Description Unable to browse the webpage and PAGE CANNOT BE DISPLAYED is indicated Solution Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 67 bizhub C200 Warm up wrong display incorrect operation lock up CAUSE The system memory is corrupt SOLUTION Perform a memory clear using the following procedure 1 Press the reset button on the rear of the machine 2 Press th
23. is forjob printing It changed the first copy outtime ona test document from 2 minutes 6 seconds to 9 seconds SPECIAL NOTE Solution contribution by Mario Hidalgo Western Region DSM andJim Behrends Production Print SSD Solution ID TAUS0808474EN Solution Usage 3 Description Is it possible to forward an incoming fax with PDF format Solution It is not possible to forward an incoming fax with PDF format SPECIAL NOTE Solution contribution by KM Europe BEU Solution ID TAUS0901137EN Solution Usage 3 Description In what format does the USB thumb drive have to be to flash firmware or print and scan Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 17 bizhub C200 Miscellaneous Solution The USB thumb drive should be formatted with FAT32 SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD and Mike McCarthy Production Print SSD Solution ID TAUS0800338EN Solution Usage 2 Description What port and protocol is used for the driver auto configuration feature Solution The port number used for the driver auto configuration option is Port 161 and the protocol is SNMP SPECIAL NOTE Solution contribution by Mark D Attilio and lan Lynch Production Print SSD Solution ID TAUS0802144EN Solution Usage 2 Description Job Shops for the bizhub C200 Solution See attachedJob Shopsfor the bizhub C200 Copy Job Shops FaxJob Shops Print Job Shops ScanJob Shops Secu
24. issue is caused by firmware bug The attached document shows the serial number system in Net Care Device Manager SOLUTION Flash the engine to firmware version 33 C200_A02F010 0100 G00 33 exe The release notes are attached Note The firmware is available for download via the Konica Minolta Download Selector 1 Login in via www mykonicaminolta com 2 Select the Service tab located at the top of the page Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 38 bizhub C200 Miscellaneous 3 Select the SSD DNA Drivers MSDS link located to the left 4 Select the Continue on to the SSD Home Page link located in the middle of the page 5 Select the Download MSDS Drivers Firmware and more link located to the left Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Rick Veale ESS BSE Solution ID TAUS0902392EN Solution Usage Description Why is there a message Cannot Change the Registered Information when trying to delete or make changes to a scan one touch Solution The machine will display Cannot Change the Registered Information when trying to delete or make changes to a scan one touch if an incomplete TX document is still being held in memory The default time that an incomplete TX documentisheld in memory is one hour The
25. it Handles SFV and MD5 files from any other program invisibly including files created on NIX Database cache of previously checked files Batch SFV and MD5 checking queue up and check many SFVs and MD5s in one pass specify a directory and check all the SFVs and MD5s in that directory including subdirectories if you want Automatically find renamed files while checking SFV or MD5 files Enqueue SFVs or MD5s during file verification Recursive directory support during creation and verification Supports creation of bad and missing files or deleting failed files Drag and drop SFV or MD5 file or directory to create check SFV or MD5 SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution ID TAUS0901502EN Solution Usage Description How to adjust the volume of the Confirmation Beep Solution To adjust the volume of the Confirmation Beep perform the following 1 Press the Utility Counter key 2 Touch User Management on the touchscreen 3 Touch Confirmation Beep on the touchscreen 4 Touch the down arrow to lower the volume of the Confirmation Beep or the up arrow to increase the volume of the Confirmation Beep The volume can be adjusted within a range consisting of a minimum volume of 0 to a maximum volume of 5 5 Touch OK on the touchscreen 6 Press the Reset key to return to the normal screen SPECIAL NOTE Solution contribution by Ted Young Production Print SSD Solution ID TAUS0
26. of memory must be installed as well as the AD 505 duplexing unit Item AOENOYO The EM 310 512MB Expanded Memory Unit Item AOF40Y0 is required for Job Separator Duplex Copy Print Batch Print PC Printing Secure Print Continuous Reception PC Printing 2 The Expanded Memory Unit is not installed or the selection is not enabled in the printer driver Install EM 310 Item AOF40Y0 and enable the file memory in the printer driver a Start amp gt Printers and Faxes and select Properties b Go to Configuration and select Duplex Unit amp gt Enable c Click Apply and OK d To verify the configuration open up a Microsoft Word document or Adobe Acrobat PDF that has more then 1 page Go to File and select Print e Go to Layout and Print Type It should be possible to use the down arrow and now see the 1 2 or 2 2 selections SPECIAL NOTE Solution contribution by Greg Lantowski Production Print SSD and Don St Onge David Silverstein Workgroup SSD Solution ID TAUS0900498EN Solution Usage Description Jam code 2001 when feeding 8x14 or 11x17 paper out of Tray 3 or Tray 4 Solution CAUSE A bug in earlier bizhub C200 firmware SOLUTION Install bizhub C200 MAIN firmware version GCO 21 or later and the associated drivers The latest version of firmware system software or printer drivers is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on D
27. recycle the print serverbefore performing the upgrade again SPECIAL NOTE Solution contribution by Paul Santangelo ESS SSD Solution ID TAUS0902293EN Solution Usage Description Selected areas like charts print in black when color is selected from Microsoft Excel 2007 Driver is defaulted to black If color is selected for the entire document all will print in color Solution CAUSE Service Pack 2 for Microsoft Office 2007 has not been installed SOLUTION Install Microsoft Office 2007 SP2 To install the Service Pack run Microsoft Update or download from the Microsoft Office Online Downloads page SPECIAL NOTE Solution contribution by Jim Behrends Workgroup SSD Solution ID TAUS0902472EN Solution Usage Description Files are sent to eCopy while ScanStation is in Send to eCopy mode but they are not pulled into eCopy Solution CAUSE WheneCopy compares the date of a file to be pulled into eCopy it looks at the modified date instead of the created date SOLUTION Check the date for the MFP or controller Make sure that the is near to the date for eCopy ScanStation Also please refer to theattached document from eCopy which willbe helpful when troubleshooting some scan to eCopy issues To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution
28. the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0802141EN Solution Usage Description Field Service and Theory of OperationManuals for the bizhub C200 Solution Attachedare the Field Service and Theory of OperationManuals for the bizhub C200 w Standard Controller and associated options 62 6MB AD 505 Automatic Duplex Unit DF 612 Reverse Automatic Document Feeder FK 507 Fax Kit JS 505 Job Separator MB 502 Multi Bypass Tray MS 501 Spare TX Marker Stamp PC 104 Paper Feed Cabinet PC 105 Paper Feed Cabinet PC 204 Paper Feed Cabinet PC 405 Paper Feed Cabinet SP 503 Stamp Unit Notes 1 To open the ZIP file WinZip should be installed WinZip can be downloaded from the WinZip website http www winzip com ddchomea htm The file can either be saved to disk or opened t is recommended to download the ZIP and open from the local computer to view or run 2 To viewaPDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0802143EN Solution Usage Description Specification and Installation Guide for the bizhub C200 Solution See attached documentationfor information The Specification amp amp Installation Guide includes such topicsas Duty Cycle Component Considerations Product Specifications Controller Network Functions Paper Type M
29. 0 bizhub C200 Miscellaneous c Microsoft Windows 98 User Level Sharing d Microsoft Windows 2003 Domain Restrictions of identification It has been confirmed that mounting CIFS of non Windows e g SAMBA on UNIX LINUX CIFS sharing on Novell Netware cannot be connected SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0800335EN Solution Usage 1 Description When the engine runs out of paper and is not addressed it will cause the writer on the AS 400 to stop Solution CAUSE The writer on the AS 400 times outafter 170 seconds by default when MFP runs out of paper SOLUTION The following changes to the device description will cause the writing to ignore the time out and just report the error 1 Pick one of the devices and end the writer and vary the device off 2 Select the option that will allow you to Change Device Desc 3 On the first screen look for the Printer error message parameter and change it to INFO 4 Page down twice and look for the User defined options parameter it should read IBMSHRCNN under thisadd ERRMSGINFO 5 Start the writer and vary the device on and test These changes must be done for the other device on the AS 400 SPECIAL NOTE Solution contribution by Paul Santangelo ESS SSD Solution ID TAUS0O800939EN Solution Usage 1 Description The XML page cannot be displayed Cannot view XML input using XSL style sheet Please correct t
30. 6 Click on the Access Tab then under Relay Restrictions click on Relay Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 25 bizhub C200 Miscellaneous 7 Under Single Computer add the TCP IP address of the printer and click OK 8 A Granted Key with the TCP IP address of the printer will be indicated click OK 9 Now the server is set up to give the MFP device E mail Relay Access Note Please see the attached document as a quick reference To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by John Miller Workgroup SSD Solution ID TAUS0800400EN Solution Usage 0 Description Preventing the write from crashing on the AS 400 Solution In order to prevent the write from crashing on the AS 400 read the following IBM bulletin Timeout Settings in the Operating System Printer Device Description Settings in the printer device configuration in operating system that can cause writers to end are the Inactivity timer and Activation timer The recommended setting for Inactivity timer should be set at some value other than NOMAX so that the connection will be closed during periods of no activity Even if not sharing on the network NOMAX can cause problems with the writer connection The Activation timer should be set to a value large enough to prevent p
31. 654 Rocky Mount NC 27804 Phone 800 541 9079 Phone 252 937 4991 Fax 252 937 3847 Sales sales hightech ai com Support support hightech ai com Web Site www hightech ai com In Canada Densigraphix Kopi Inc 370 Britannia Road East Suite 6 Mississauga Ontario L4Z 1X9 Phone 800 361 1388 Fax 800 563 3192 Sales sales densi com Support service densi com Web Site www densi com SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0800016EN Solution Usage 4 Description The job list is not displayed on the operation panel Solution CAUSE The job list is not enabled to display on the operation panel SOLUTION The enable the job display feature perform the following procedure 1 Press the Utility key 2 Press User Settings 3 Press Display Settings Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 55 bizhub C200 Warm up wrong display incorrect operation lock up 4 Press Sub Screen Display 5 Press Job List and then OK SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0655833EN Solution Usage 3 Description C6751 C 6751 at power up Solution CAUSE Possible failed CCD unit Charge Coupling Device or scanner assembly bizhub C200 only SOLUTION Check for possible extraneous light and correct as necessary Clean the lens mirrors and CCD surface if dirty Replace the CCD if necessary p n 4038 0769
32. 901748EN Solution Usage Description Is Public Access Mode available to allow no account entry to make black white copies Solution The bizhub C200 does not offer the Public Access Account as there is no User Authentication Mode As a suggested workaround consider using Account Name 0 along with a Password 0 to provide the simplest method to track black white output SPECIAL NOTE Solution contribution by Stu Dern ESS SSD Solution ID TAUS0901802EN Solution Usage Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 37 bizhub C200 Miscellaneous Description How to program the control panel Auto Reset time Solution To program the control panel Auto Reset time perform the following 1 Press the Utility Counter key 2 Touch Admin on the touchscreen Enter the Administrator password default password is 12345678 Touch OK on the touchscreen Touch Power Save Settings on the touchscreen Touch Auto Reset on the touchscreen Touch Delete on the touchscreen to clear the currently programmed Auto Reset Setting Input the desired Auto Reset Setting desired by the customer using the numeric keypad The Auto Reset Setting can be programmed within a range of 1 to 240 minutes 9 Touch OK on the touchscreen 10 Press the Reset key SPECIAL NOTE Solution contribution by Ted Young Production Print SSD ONDOORW Solution ID TAUS0901878EN Solution Usage Description Caution when r
33. Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Note Even if the adjustment value display returns to 0 on the LCD panel an adjusted value is kept in the MFP SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD Solution ID TAUS0808484EN Solution Usage 1 Description What can cause the machine to display a CC151 only when trying to carry out the Gradation Adjustment Solution The machinewill display a CC151 when trying to carry out the Gradation Adjustment if the PRCB has failed Please replace the PRCB p n A02F H001 04 to correct the CC151 SPECIAL NOTE Solution contribution by Dave Bruni Workgroup SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 60 bizhub C200 Warm up wrong display incorrect operation lock up Solution ID TAUS0901296EN Solution Usage 1 Description C 0204 C 0206 or C 0208 codeswhen sub powerswitch is poweredON or when MFP comes out of Sleep mode Solution CAUSE Lift up motor in thecabinet PC 104 PC 105 or PC 204 abnormally rotates and the Lift up plateexceeds theupper limit sensor A firmware update is required SOLUTION Please update to the latest base version of firmwareandrefer toany Release Notes prior to installation The latest version of firmware system software or print drivers is available via the Konica Minolta Download Selector Access the Selector from SSD Web
34. Also attached is the Technitium MAC Address Changer freeware program This software is not supported by Konica Minolta and is to be used at your own risk To open the ZIP file WinZip should be installed WinZip can be downloaded from the WinZip website http www winzip com ddchomea htm The file can either be saved to disk or opened It is recommended to download the ZIP and open from the local computer to view or run SPECIAL NOTE Solution contribution by Cesar Jimenez and Freddie Burnham Production Print SSD Solution ID TAUS0801301EN Solution Usage 1 Description How to insert an image from a scanner into a Microsoft Word 2007 document Solution INTRODUCTION This document describes how to insert an image from a scanner into a Microsoft Office Word 2007 document MORE INFORMATION To insert an image from a scanner into a Microsoft Word 2007 document follow these steps 1 Installthe Konica Minolta TWAIN driver Start Microsoft Word 2007 On the Insert tab click Clip Art In the Clip Art pane click Organize clips Select the Device current TWAIN driver Select Device from the Device List and select Connect Makea selection from this screen Placethe document on the platen glass of the MFP or documentsin the document feeder Select Scan from the TWAIN driver Note Please see attachment for complete details To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free
35. CF card SOLUTION Ensure the CF card is formatted in FAT not FAT32 and that only one firmware version is located on the CF card to correct the problem SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0808569EN Solution Usage Description When the C200 is installed with the DK 504 why does the cabinet not align properly with the machine Solution The DK 504 will not align properly with the C200 if the PC 105 has not been installed The PC 105 is required when the C200 is installed with the DK 504 Please install the PC 105 item 4067622 to correct this issue SPECIAL NOTE Solution contribution by Dave Bruni Workgroup SSD Solution ID TAUS0900181EN Solution Usage Description When copying with the Sort setting Memory near full message is indicatedyet the remaining memory is around 60 The machine does not have the expanded memory unit EM 310 installed Solution CAUSE A bug in earlier bizhub C200 firmware SOLUTION Install bizhub C200 MAIN firmware version GCO 21 or later and the associated drivers The latest version of firmware system software or printer drivers is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Note Please refer to attached version GCO 21 Release Notes prior to firmware installation To viewthe PDF Adobe Reader must be installed Adobe Re
36. Description Abort code 0x00800000 on startup Solution CAUSE The fax control board failed Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 63 bizhub C200 Warm up wrong display incorrect operation lock up SOLUTION Remove the fax kit FK 507 from the machine and reboot The machine will come to ready without the abort code Replace the fax kit to correct the problem Item A0F0010 SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0808298EN Solution Usage Description The selection for double sided copies and booklets are missing The copier is equipped with a folding finisher and all of two sided copy modes are not available Solution Cause The copier has been mistakenly set in one of the vending modes Solution Enter the service mode and press the STOP and then the 9 Key from the touch key pad Select the Management Function choice and then make sure the mode is set to Unset Power OFF and then ON the copier The Save Document Key should have returned Note If the vending mode is enabled it should be noted that there are limitations in function based on the modes used To verify simply disable vending to see if function returns SPECIAL NOTE Solution contribution by Ken Walker Workgroup SSD Solution ID TAUS0808389EN Solution Usage Description Unable to duplex when printing and Scan or E mail will not work if the feature is selected
37. ECIAL NOTE Solution contribution by Ed Bellone and Mark D Attilio Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 11 bizhub C200 Miscellaneous Solution ID TAUS0902450EN Solution Usage 11 Description Microsoft Windows 7 printer drivers included with the OS Solution Please refer to attached document for a list of drivers included with the Microsoft Windows 7 operating system To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0645779EN Solution Usage 9 Description How toperform a Data Capture Print Capture on MFPs when printing using the Emperon controller Solution Note This procedure is used when you are having a printing issue only The following must be set up in order to capture the files 1 Press the utility button and select Administrator Settings 2 Select Security setting amp gt Security Detail amp gt Print Data Capture must be set to Allow amp gt Administrator Settings amp gt Network Setting amp gt FTP setting FTP Server must be set to ON 3 In Tech Rep Mode select System2 and select Data Capture Select ON 4 Send print jobs When finished enter Command prompt and run FTP client 5 Issue OPEN ipaddress command and login as the following user capture
38. How to change the Page Size in Adobe InDesign in Macintosh OSX 10 5 Solution To change the Page Size in Adobe InDesign in Macintosh OSX 10 5 1 With the document open select File 2 Select Print 3 On the General tab select the printer from the list 4 On the Setup tab select the desired page size 5 Select Print to print the job SPECIAL NOTE Solution contribution by Gregg Gallant and Mark D Attilio Production Print SSD Solution ID TAUS0802262EN Solution Usage 1 Description How to change the Page Size in Adobe Acrobat in Macintosh OSX 10 5 Solution To change the Page Size in Adobe Acrobat in Macintosh OSX 10 5 1 With the document open select File 2 Select Page Setup 3 Format For Select the printer from the list 4 Page Size Select the desired page size 5 SelectOK SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution ID TAUS0808542EN Solution Usage 1 Description How often should the gradation adjustment be performed and when Solution In general the printer should be calibrated at least once a day depending on the volume of print jobs should be performed 30 minutes after the machine is powered on should also be performed at least every 1000 copies or less depending on the coverage fill of the copy print jobs Please refer to attached document for additional detail To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for
39. How to load a 32 bit driver on a 64 bit operating system Solution Please follow this step by step procedure and refer to the attached video 1 Load the 64 bit driver on the server and share it out 2 Load a 32 bit driver on a workstation locally 3 From the workstation perform the Run command to connect to the server example 11 11 5 33 and press enter This should bring up the server 4 Navigate to the previously shared out printer on the server 5 Right click on the shared out printer and select properties 6 Select the sharing tab and then click on the Additional Drivers button 7 Select or check off the 32 bit driver to be added to the 64 bit system 8 Select OK and then browse to the folder that houses the 32 bit driver to be installed and select OK The Additional Drivers window should now have the 32 bitand 64 bit checked off 9 Check the Additional Drivers of the Server to make sure that the 32 bit has been pushed up right click on the shared out printer of the server amp gt Properties amp gt Sharing Tab amp gt Additional Drivers Notes a This was tested on like versions of 32 bit and 64 bit drivers b To viewthis procedure Apple QuickTime should be installed It can be downloaded for free at http Awww apple com quicktime download SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD Solution ID TAUS0900738EN Solution Usage 7 Copyright 2010 Konica Minolta Business Solutions U S A Inc
40. IS DOCUMENT Copyright 2010 Konica Minolta Business Solutions U S A Inc bizhub C200 Controller no or slow print scan failure garbled data lockup Solution ID TAUS0900085EN Solution Usage 10 Description Unable to scan to E mail using a Microsoft Exchange Server 2007 Solution CAUSE The Microsoft Exchange Server is not set up correctly SOLUTION Please use the attached settings to set up scan to E mail on the Microsoft Exchange Server 2007 To viewthe PDF you may need to download a free copy of Adobe Reader CAUTION The following instructions to create an Anonymous SMTP Receive Connector are not to be attempted by a technician They are provided only for use by an experienced Microsoft Exchange 2007 Administrator as failure to follow these instructions in any way may have a detrimental effect on E mail flow in Exchange 2007 The instructions provided have been tested numerous times and are known to work They are currently in production use in house at Konica Minolta and several customer environments SPECIAL NOTE Solution contribution bylan Lynch Mark D Attilio Production Print SSD and Jim DiSarro Jim Behrends Workgroup SSD Solution ID TAUS0801356EN Solution Usage 5 Description Cannot print to the MFP after the TCP IP address has been entered and theMFP was rebooted Solution CAUSE Incorrect configuration SOLUTION In the Admin mode under the TCP IP settings set theMFP to DHCP and reboot it This wi
41. March 2010 14 bizhub C200 Miscellaneous Description Requirements needed for testing and escalation to SSD or ESS of print quality or related issues for Fiery CREO Emperon and applications Solution Requirements are Hard copy samples of issue with the issue identified highlighted circled Hard copy samples of what the copies should look like if possible Engine test prints of gradations halftones at different densities levels 255 100 80 40 Mixed halftones at different density levels see attached Mixed halftones document for additional information All machine management and adjustment list printouts If relevant Fiery configuration page PostScript and or PCL test page If relevant CREO configuration page Operating System versions Service packs 32 bit or 64 bit etc application versions e g Adobe Acrobat Pro 8 13 driver versions A print to file PCL or PostScript test print file This file must have been tested using an LPR command to copy to the MFP and the reported failure observed prior to sending to SSD or ASG If applicable an archive jobfrom the Fiery with rasters RIPped data This archive should have been tested and verified to contain the reported failure The archive folder and associated files must be zipped before sending or placed directly on a CD or DVD If applicable an archivefrom the CREO that also contains the rasters RIPped data The original application file If the problem is w
42. OK button SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0900722EN Solution Usage Description How to write the firmware to the CF card Solution To write firmware to the CF card perform the following 1 Format the CF card using Windows 2000 XP or Vista 2 Right click the CF card using Windows Explorer 3 Select Format on the list 4 Select the drop down for File System and select FAT and format the CF card 5 Copy only the files to the CF card not the entire folder Note FAT32 or other format are not supported Do not copy the firmware for engine job separator or any other firmware on the CF card Only copy the firmware that is presently being used SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0900771EN Solution Usage Description What to do when a customer or technician callsrequesting information about a leased printer or MFP Solution Pleaserefer them to 877 451 1731 SPECIAL NOTE Solution contribution by KMBS Mobile AL Solution ID TAUS0O900895EN Solution Usage Description No VCare CS Remote Care settings are available in the service mode of the C200 Solution CAUSE Incorrect firmware SOLUTION Upgrade the main firmware to v 21 or higher and also upgrade the printer firmare to the current level See attachment for more information Note To view a PDF Adobe Reader must be installed Adobe Reader can b
43. PECIAL NOTE Solution contribution by Craig Blyther ASG SSD Solution ID TAUS0808595EN Solution Usage Description How to print the Configuration Page Solution To print the Configuration Page perform the following 1 Press the Utility Counter key 2 Touch User Settings on the touchscreen 3 Touch Printer Settings on the touchscreen 4 Touch Print Reports on the touchscreen 5 Touch Configuration Page on the touchscreen The configuration page will be printed 6 Press the Reset key to return to the normal screen SPECIAL NOTE Solution contribution by Ted Young Production Print SSD Solution ID TAUS0808600EN Solution Usage Description How to display the firmware version on the machine touchscreen Solution To display the firmware version on the machine touchscreen perform the following 1 Press the Utility Counter key 2 Touch Admin on the touchscreen 3 Input the administrator password default password is 12345678 4 Touch the down arrow on the touchscreen to access screen 2 2 5 Touch Firmware Version on the touchscreen The machines firmware versions will be displayed on the touchscreen 6 Press the Reset key to return to the normal screen SPECIAL NOTE Solution contribution by Ted Young Production Print SSD Solution ID TAUS0900116EN Solution Usage Description Is printing via FTP supported Solution Printing via FTP is not supported on color MFPs SPECIAL NOTE Solution contributio
44. S in System1 Marketing 3 Reinput the TCP IP address information 4 Import the address book and device settings Note Reinstall the HDD TCP IP address and set the machine to U S target if a FK 502 is installed SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0800440EN Solution Usage 1 Description Cannot print meter count list with Vendor 2 mode external device connected to engine Solution CAUSE The engine specification does not allow meter count list to be printed with Vendor 2 mode enabled SOLUTION To print the meter count list perform the following 1 Access Tech Rep Mode Service Mode for the appropriate engine 2 Press STOP and 9 to access Management Mode 3 Set the machine to Unset 4 Exit Tech Rep Mode 5 Access engine s meter counts screen 6 Press Print to print to the meter count list Note Print the meter count list from bypass tray 7 Reconfigure engine for Vendor 2 mode SPECIAL NOTE Solution contribution by Rick Veale ESS SSD Solution ID TAUS0801256EN Solution Usage 1 Description User authentication and account track not working Solution CAUSE Corrupted data SOLUTION Perform a Data Clear IMPORTANT Prior to the Data Clear The one touches will be erased soit is recommended toexport the addresses from the machine The E mail information will be erased so please export the Device information from the machine Make a not
45. Solution Usage 0 Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 49 bizhub C200 Software Driver related Description Paper size such as Letter 8 5x11 Legal etc not loaded in any tray message when printing through the PostScript driver even though the correct paper size is loaded in the machine Solution CAUSE Incorrect setting Hold mismatched documents is selected SOLUTION In Microsoft Windows open Printer Properties select the Advanced tab and clear the check box for Hold mismatched documents Note This is shown in the attached document To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Luis Alvarez KMBS San Diego Solution ID TAUS0801330EN Solution Usage Description When attempting to unpack the Macintosh driver a file in sit format thefile is opened in Microsoft Word instead of uncompressing it Solution CAUSE Stuffit is not installed on the computer SOLUTION Please download and install Stuffit on the Macintosh SPECIAL NOTE Solution contribution byJohn Meyer North Shore OfficeMachines Solution ID TAUS0801342EN Solution Usage Description Acrobat PDF Microsoft Word mixed original sizes 8 5x11 8 5x14 are printing on one size paper Solution CAUSE Incorrect setting within the dr
46. Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more IMPORTANT This is a recently released firmware version and may not yet be available on the KMBS Download Selector Therefore pleasedownload theattachedfirmware file and read the Release Notes for the previous version andmost recentversion Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0901560EN Solution Usage 1 Description On a vCare enabled MFP the start button continually flashes amber Solution CAUSE Thisoccurs if a technician did not press the Maintenance Completion button when exiting the MFP s vCare CS Remote Care settings in Tech Rep Mode This isa normal function which alerts the vCare system that vCare settings have been configured at the MFP but may not have been fully completed SOLUTION If the blinking start key is related to vCare CS Remote Care settings use this proceudre 1 Enter the MFP s Tech Rep mode Press theUtility Counter button Press the Details button Press Stop 0 0 Stop 0 1 2 Press CS Remote Care 3 Press the Maintenance Completion button 4 Exit Tech Rep mode Note For certain MFP models this symptom also canoccur when it necessary to replace a board Consult the Field Service Manual and this
47. TAUS0634060EN Solution Usage 2 Description List of equipment that is no longer being supported Solution Please see attached Product amp amp Technical Support Bulletins 1792 and 2443 andMarketing Bulletin 07 GB 016 Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0O655608EN Solution Usage Description Are Konica Minolta MFPs compatible with Category 6 cable standard Solution Konica Minolta MFPs are fully compatible with Category 6 cable standard Category 6 cable is a cable standard for Gigabit Ethernet and other network protocols that is backward compatible with the Category 5 5e and Category 3 cable standards Cat 6 features more stringent specifications for crosstalk and system noise The cable standard is suitable for 1OBASE T 100BASE TX and 1000BASE T Gigabit Ethernet connections and it provides performance of up to 250MHz Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 69
48. achine Data Operating Environment Space Requirements Environmental Requirements Power Consumption Electrical Requirements Security Functions Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 29 bizhub C200 Miscellaneous http www adobe com products acrobat readstep2 html Solution ID TAUS0802149EN Solution Usage Description MSDS information for developer and toner Solution Attached are the Material Safety Data Sheets for the bizhub C200 developer and toner Notes 1 To open the ZIP file WinZip should be installed WinZip can be downloaded from the WinZip website http www winzip com ddchomea htm The file can either be saved to disk or opened It is recommended to download the ZIP and open from the local computer to view or run 2 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html 3 The MSDS documentation is also available via the Konica Minolta Download Selector Access the Selector from theKMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0802381EN Solution Usage Description Installa
49. ader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0900494EN Solution Usage Description In the Service Mode thejam counter for the finisher is not cleared even if pressing the clear C key Solution CAUSE A bug in earlier bizhub C200 firmware SOLUTION Install bizhub C200 MAIN firmware version GCO 21 or later and the associated drivers The latest version of firmware system software or printer drivers is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Note Please refer to attached version GCO 21 Release Notes prior to firmware installation To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Craig Blyther ASG SSD Solution ID TAUS0900495EN Solution Usage Description Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 65 bizhub C200 Warm up wrong display incorrect operation lock up When a paper jam occurs in the DF 612 Stabilizing image message remains if the original is placed in the ADF immediately after opening shutting the front cover Solution CAUSE A bug in earlier bizhub C200 firmware SOLUTION Install bizhub C200 MAIN
50. age 0 Description Configuration Sheet bizhub C200 Solution See attached System Configurator and Accessory Options List for information Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0902848EN Solution Usage 0 Description Macintosh OS X version 10 6 Snow Leopard printer driver information Solution Pleasesee theattached documentation concerningdetailed information on Macintosh OS X version 10 6 drivers and supported devices To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 26 bizhub C200 Miscellaneous Solution ID TAUS0626631EN Solution Usage Description Is tandem printing or copying supported Solution Tandem printing or copying is not supported at this time SPECIAL NOTE Solution contribution by lan Lynch and Mark D Attilio Production Print SSD Solution ID TAUS0800082EN Solution Usage Description Is thereadifference between a 1301 error code and a C1301 error code Solution The 1301 error code refers to a paper feed issue with Tray 3 The C1301 error code refers to the finishing option cooling fan motor M9 When troubleshooting a problem refer to th
51. an TWAIN driver settings are the default 6 After finishing the prescan execute the Scan 7 The error message Can not scan due to device error that has occurred is indicated Solution CAUSE A bug in earlier bizhub C200 firmware SOLUTION Install bizhub C200 MAIN firmware version GCO 21 or later and the associated drivers The latest version of firmware system software or printer drivers is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Note Please refer to attached version GCO 21 Release Notes prior to firmware installation To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 bizhub C200 Controller no or slow print scan failure garbled data lockup Solution ID TAUS0900173EN Solution Usage Description When monitoring print jobs by Print Status Notifier a print job from the PC might not be output if the Job List on Assistant tool is opened Solution CAUSE A bug in earlier bizhub C200 firmware SOLUTION Install bizhub C200 MAIN firmware version GC0 21 or later and the associated drivers The latest version of firmware system software or printer drivers is available via the Konica Minolta Download S
52. and double click on SETUP exe Click on NEXT Select Install from Local Directory Click on NEXT NEXT Wait untilinstall isfinished Create a Folder onthe C Drive example TSS2 Create another Folder inside TSS2 example C450 copy your CARD_WORK folder inside Go to yourcommand prompt and type CD 0 Type CD TSS2 11 Then type CD C450 12 Then type in CD card_work 13 Finally type mkcfD D being the drive letter ofthe CF Card Note Pleaserefer below to thecorrect syntax commands to use 14 Click on Enter 15 Wait a few minutes for completion Will give you a checksum Note Please follow the procedures mentioned in the attached documentation To view a PDF you may need to download a free copy of Adobe Reader 2 3 4 5 6 7 8 9 1 Syntax commands for each model COMMANDS D being the drive letter of the CF Card bizhub C200 mkcf tie D bizhub C203 mkcf ti25 D bizhub C253 mkcf ti 2 D bizhub C350 C351 C450 mkcf D bizhub C353 mkcf tii D bizhub C451 mkcf mi3 D bizhub C550 mkcf mi2 D bizhub C650 mkcf mi1 D SPECIAL NOTE Solution contribution by lan Lynch and Cesar Jimenez Production Print SSD Solution ID TAUS0900083EN Solution Usage 2 Description How to default the opening scan size of a scanned document from Adobe Acrobat 7 8 9 Solution To default the opening scan size of a scanned document via Adobe Acrobat 7 8 9 perform the following 1 Open a PDF 2 Select Edit and then Preferen
53. ase read the attached Microsoft articleregarding a resolution for the problem with Microsoft Publisher 2000 and 2003 To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0630339EN Solution Usage 4 Description Printing from Microsoft Word when attempting to print a 5 5x8 5 booklet onto 8 5x11R paper the output is always on 11x17 Solution CAUSE Scale to Paper Size is not set properly in Microsoft Word SOLUTION From the Microsoft Word print dialog box set Scale to Paper Size to 5 5x8 5 SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0808581EN Solution Usage 4 Description Certain MFP settings may affect PageScope applications from communicating with Konica Minolta devices Solution Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 44 bizhub C200 Software Driver related For newer model Konica Minolta MFPs the following MFP settings may affect communication with several PageScope applications Note Depending on the MFP model and the PageScope application these settings may differ This setting will affect most PageScope applications Admin Mode 1 Press the Utility button 2 Select Administrator mode Security button Managemen
54. ate the integrity of files that you have downloaded or moved through a potentially unstable medium burnt to CD transferred over the Internet LAN HkSFV can verify your files in seconds and is compatible with Win SFV and md5sum HkSFV is the simple easy and most automatic application to create or check SFV and MDS files What is an SFV An SFV file is a tiny list of files and CRCs which allow you to check to see if the files you have downloaded are exactly what you are expecting The CRC algorithm used in SFV files allows you to see if the file you have has been changed even a single byte since the SFV file was created What is an MD5 MD5 did not exist until somewhat recently as md5sum is a popular UNIX format similar to SFV and UNIX does not use file extensions the way Microsoft Windows based systems do MD5 uses the md5 algorithm to computechecksums rather than the CRC 32method used by SFV The md5 algorithm is almost as fast as CRC 32 but it is much more accurate at detecting changes in files Some key features of HkSFV Easy installation and automatic uninstallation leaves no trace in the registry even goes one step further than most programs and restores previous file associations when you remove it One click creation and checking of SFVs and MD5s Flawless amp amp smooth upgrading to new versions simply install the new version Automatic association with SFV files and an option to fix file association when other programs steal
55. bution by Craig Blyther ASG SSD Solution ID TAUS0900497EN Solution Usage Description When trying to print the Lattice pattern out in Service mode an incorrect test pattern will be printed Solution CAUSE A bug in earlier bizhub C200 firmware SOLUTION Install bizhub C200 MAIN firmware version GCO 21 or later and the associated drivers The latest version of firmware system software or printer drivers is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Note Please refer to attached version GCO 21 Release Notes prior to firmware installation To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Craig Blyther ASG SSD Solution ID TAUS0900623EN Solution Usage Description FK 507 fax kit not recognized Solution CAUSE Failed MFBU board SOLUTION Please replace the MFBU board p n AO2FPP1100 Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 66 bizhub C200 Warm up wrong display incorrect operation lock up SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Solution ID TAUS0900628EN Solution Usage Description In the Service Mode amp gt Machine Adjustment amp gt Printer Area
56. ces see attached photo 3 Click on Page Display amp gt Magnification Zoom to Scroll and select the desired opening size SPECIAL NOTE Solution contribution by Mark D Attilio lan Lynch Cesar Jimenez Production Print SSD Solution ID TAUS0900479EN Solution Usage 2 Description Is SMB scanning supported by the C200 Solution The C200 doessupport SMB scanning with firmwareversion 21 or later Firmware is available for download from the download selector Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Jim Behrends Workgroup SSD Solution ID TAUS0902495EN Solution Usage 2 Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 19 bizhub C200 Miscellaneous Description Image Unit yield enhancement Solution You can increase the overall yield of the cyan magenta and yellow Imaging Units by making several adjustments and changing specific settings on your MFP especially when customers copy or print more in black and white than in color In addition to increasing your CMY yields you can also extend the period of time before the IU Life and Replacement indicator appears Please follow the steps outlined inattached Bulletin Number 6901 IU yield enhancement procedure and settings are addresse
57. d in detail Note To viewthe PDF you may need to download a free copy of Adobe Reader SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS1000231EN Solution Usage 2 Description Vendor key counter specifications and vendor related firmware guide Solution The attached documents list all of the functions available for the MFPs when certain Vendor modes are enabled and list any special firmware that might be needed This information applies to all KMBS equipment If a function is listed as Not supported please use the Vendor related Firmware updates documentto see if Special firmware is available for the MFP in question If Special firmware is not available please contact the SSD Hotline to submit a Product Change Request form Note To view a PDF you may need to download a free copy of Adobe Reader SPECIAL NOTE Solution contribution by Clinton Marquardt ESS Solution ID TAUS0650393EN Solution Usage 1 Description Is scan to PC SMB supported in a Novell environment Solution Scan to PC SMB in a Novell environment is not supported as the necessary protocol is not installed on a Novell Server or client The following information are the specifications as of 9 08 04 for PC SMB scanning Supported environment 1 Connection to file sharing server in broadcast domain 2 SMB TCP IP shared folder of Microsoft Windows Non supported environment 1 Network bey
58. ded from the WinZip website http Awww winzip com ddchomea htm The file can either be saved to disk or opened It is recommended to download the ZIP and open from the local computer to view 2 This vCare documentation can also be found by using the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Please see attached procedure To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Mwww adobe com products acrobat readstep2 html Solution ID TAUSO800968EN Solution Usage 4 Description How to backup the original NVRAM data counters to the new NVRAM Solution Presentlythere is no way to backup any of the NVRAM data SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0808178EN Solution Usage 4 Description How to forward faxes to different destinations for each line with multi line fax option Solution Due to design constraints it is not possible to forward received faxes to different destination Both lines will forward received fax to same forwarding destination However on a limited basis it is possible to set up fax forwarding to different destinations based on TSI routing Please refer to the User manual for the model in question SPECIAL NOTE Solution contribution by Mahen Shukla ESS BSE and lan Lynch Product
59. e amp gt MODE 1 SPECIAL NOTE Solution contribution by Mike McCarthy Production Print SSD Solution ID TAUS0702106EN Solution Usage Description CHECK SUM VERIFY ERROR message Solution CAUSE Normal indication SOLUTION Once the CF Card has the firmware data installed using Cygwin a check is performedand the CHECK SUM VERIFY ERROR message shown in the attached sample might beindicated This is normaland the firmwarecan be usedwithout causing any problems Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Below are the sample commands for each model COMMANDS D being the drive letter of the CF Card bizhub C200 mkcf tie D bizhub C203 mkcf ti25 D bizhub C253 mkcf ti 2 D bizhub C350 C351 C450 mkcf D bizhub C353 mkcf ti1 D bizhub C451 mkcf mi3 D bizhub C550 mkcf mi2 D bizhub C650 mkcf mi1 D SPECIAL NOTE Solution contribution by Cesar Jimenez and lan Lynch Production Print SSD Solution ID TAUS0800350EN Solution Usage Description When scanning to E mail the packet size is ballooning Solution CAUSE Corrupt memory SOLUTION The packet size can not be changed on the MFP In order to resolve the problem perform the following procedure 1 Enter the Tech Rep mode 2 Press System 1 3 Press Initial 4 Press System Clear and then press the Start key 5 Powe
60. e correct documentation for each error code SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD and Bill Hall Workgroup SSD Solution ID TAUS0800433EN Solution Usage Description IsMagneCote paper or magnetic backed paper supported Solution MagneCote paperor magnetic backed paper is not supported SPECIAL NOTE Solution contribution by Marge McLea ProductionCustomer Support SSD Solution ID TAUS0800742EN Solution Usage Description How to enable FTP Publishing Services on Microsoft Windows XP Pro Windows 2000 Windows 2000 Server Windows 2003 Server Solution Please have the Network Administrator perform the setup procedures mentioned in the attached document To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Note 1386 files may be required The instructions are for Microsoft Windows XP Pro Windows 2000 Windows 2000 Server Windows 2003 Server SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUSO800958EN Solution Usage Description Why are there numerous fuser jams when running 11x17 duplex and full bleed with 100 coverage Solution Printing or copying originals at 100 coverage fill is not supported and willcause fuser jams SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0801040EN
61. e desired default paper tray on the touchscreen Touch OK on the touchscreen Press the Reset key to return to the normal screen SPECIAL NOTE Solution contribution by Ted Young Production Print SSD NOOR WO Solution ID TAUS1000279EN Solution Usage Description How to set Scan to E mail size limit Solution To set Scan to E mail size limit browse the MFP then Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 40 bizhub C200 Miscellaneous Log in as Administrator Click NETWORK tab Click EMAIL SETTINGS Click EMAIL TX SMTP Click Max Mail Size Select NO LIMIT SPECIAL NOTE Solution contribution by Mike McCarthy Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 41 bizhub C200 Paper Conveyance jams no feed folding tearing skewing curling Solution ID TAUS0808233EN Solution Usage 13 Description Jam code 2001 when feeding from Tray 3 or Tray 4 vertical transport section Solution PROBABLE CAUSES 1 PS4 PC 405 Lift Up sensor or PS114 PC 104 PC 204 Lift Up sensor is not functioning correctly Please replacethe Lift Up sensor p n 4037 0906 01 2 Backlash of the Paper Feed motor M1 for PC 405 and M122 or M123 for PC 104 PC 204 Check motor backlash Adjust the position of Paper Feed motor p n 9314 1201 01 when rotatingthe gearby hand in boththe clockwise and counterclockwise directions Ensure the gear rotates sm
62. e downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 35 bizhub C200 Miscellaneous SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0900922EN Solution Usage Description FK 507 how to print the TX Report Solution To print the TX Report perform the following 1 Press the Utility Counter key 2 Touch Print Lists on the touchscreen 3 Touch TX Report on the touchscreen The TX Report will be output 4 Touch OK on the touchscreen 5 Touch OK on the touchscreen SPECIAL NOTE Solution contribution by Ted Young Production Print SSD Solution ID TAUS0900931EN Solution Usage Description How to print the fax activity report for each transmission Solution To print the fax activity report for each transmission perform the following 1 Enter Service Mode 2 Touch System Input and select Software Switch Setting 3 Enter 002 in Mode Selection 4 Set bit 6 1 and bit 5 0 HEX C8 and press Apply and exit Note Turn the power OFF and then ON tocomplete the configuration SPECIAL NOTE Solution contribution by Malcolm Hibb
63. e encrypted message Note Please see the attached video for symptom reference To view the video you may need to download a free copy of Windows Media Player SOLUTION Modifying the TWAIN INI file and adding a special tag can make the driver respond more quickly Normally with SSL turned on a scan can take 28 seconds Internal testing showed the new new setting reduced the time consistently to 13 seconds Use this procedure to change thenetwork timeout value in the INI file IMPORTANT Before you change the INI file make a backup copy of the INI file If youencounter any problems after editing the INI file you can replace it withthe original INI file 1 Open the INI file using a text editor such as Notepad File path SystemRoot twain_32 KONICA MINOLTA RTM_V3 File name kmtw3R ini SystemRoot indicates the directory in which Microsoft Windows system is installed 2 Add a Network section and a NetTimeout key as shown belowif they don t already appear in the INI file If this section and key exist in this file just modify the network timeout value Network NetTimeout 1000 NetTimeout value is specified in milliseconds In the above example the timeout value is 1 second 3 Save thelNI file 4 Test the performance You should see a marked improvement in communication speed SPECIAL NOTE Solution contribution by Paul Santangelo ESS and Cesar Jimenez Production Print SSD Copyright 2010 Konica Minolta Business Solution
64. e it Recompile the WSCST end the writer vary the device description OFF ON and start the writer When the job is sent the form should be inline with the text SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Solution ID TAUS0808439EN Solution Usage 0 Description A job with 15 or up to 18 pagesis scanned with a resolution of 600x600 dpi and stored in memory When sendingthese documents to the E mail server after a long transmission time the error code EA5006 isindicated in the MFP display The job is not transmitted This happensrepeatedly until the redial sequencehas elapsed An error report is then printedshowing the error code EA5006 Solution CAUSE The reception time of the E mail server for one E mail is too short for such kind of E mails The timeout of the E mail server stops the transmission and the machine shows error code EA5006 SOLUTION To correct If the user is not often scanning such large jobs recommend dividinga job into several smaller jobs If it is not necessary to have such large jobs with a resolution of 600x600 dpi ask the user to reduce the resolution If nothing can bechanged forthe jobs ask the administrator of the E mail server to adjust the timeout for incoming mail aligned to thescanned jobs mostly used How to change the timeout for incoming mail on a mail server depends on the server being used SPECIAL NOTE Solution contribution by KM Europe BEU Solution ID TAUS0900772EN
65. e number 3 on the keypad 3 Select memory clear 4 Select all eight options System Data System Error Image data Own Setting Fax Dest and Activity and press OK to reset SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0902731EN Solution Usage Description Job Reservationnot available with Vendor 2 enabled Cannotscan the next job until previous printing is complete Solution CAUSE This is specification for the machine SOLUTION The modification necessary for this change is too extensive No product change requests will be accepted SPECIAL NOTE Solution contribution by Clinton Marquardt ESS Solution ID TAUS0902873EN Solution Usage Description Abort code0xe00701 after attempting to flash the machine Solution CAUSE Unsupported CF card SOLUTION Use a different CF card to flash the machine Note Certain Kodak 128 MB CF cards do not work Transcend 128 MB CF card can be used A 128 MB CF card p n 7660 4036 01 can also be ordered from Konica Minolta Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Special note Solution contributed by Donn Krauss Kee Business Systems SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 68 bizhub C200 Solution ID
66. e of the TCP IP address configuration as the machine will be reset to DHCP Backup any account codes with PageScope Data Administrator Data Clear 1 Enter Tech Rep Mode 2 Press System 1 3 Press Initialization 4 Press Data Clear and then the Start key 5 Power machine OFF ON when prompted Note After the Data Clear perform the following a Reinstall the HDDunder System 2 HDD and power the machine OFF ON b If a Fax is installed set the target back to U S in System1 Marketing c Reinput the TCP IP address information d Import the address book and device settings SPECIAL NOTE Solution contribution by Greg Lantowski and Mark D Attilio Production Print SSD Solution ID TAUS0801457EN Solution Usage 1 Description When printing from AS 400 the writer fails when printer runs out of paper Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 59 bizhub C200 Warm up wrong display incorrect operation lock up Solution CAUSE The writer on the AS 400 will stop the print job when it receives a paper out signal if the paper out signal is not cleared by adding more paper then the network connection to the printer is terminated by the MFP SOLUTION Increasing the Network timeout on the MFP corrects the issue To set the Network timeout use the following procedure Most MFPs 1 Press the utility button and go into Administrator settings amp gt enter the password 2 Go to Printer settings and then
67. e sure to do Stabilizer Stabilization Only or Initialize Image Stabilization If the Alert Code P Code is displayed please do Stabilizer again Notes 1 For the bizhub C200 installMAIN firmware version GCO 21 or later and the associated drivers The latest version of firmware system software or printer drivers is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 56 bizhub C200 Warm up wrong display incorrect operation lock up 2 Please refer to attached Release Notes prior to installing firmware To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0802895EN Solution Usage 3 Description The MFP may stop communicating with vCare after an MFP RAM clear is performed Solution CAUSE A RAM clear on the MFP can cause the MFP to stop communicating with vCare SOLUTION Reset the vCare settings on the MFP Workgroup Models In Tech Rep mode perform the following procedure CS Remote Care amp gt Server Settings select Data Initialization press Yes then press End CS Remote Care amp gt Detail Settings select RAM Clear press Set then press End Turn the MFP off and back on It is impor
68. edures in order as explained in the attached Installation Manual b If you do not follow the procedure in order image trouble may occur c Repeat the procedure whentrouble occursas shown in the attachments sample outputs SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 bizhub C200 Image too light dark uneven or wrong color Solution ID TAUS0900500EN Solution Usage Description When printing a color document using the PostScript driver an excessive amount of magenta is seen on the image output Solution CAUSE A bug in earlier bizhub C200 firmware SOLUTION Install bizhub C200 MAIN firmware version GC0 21 or later and the associated drivers The latest version of firmware system software or printer drivers is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Note Please refer to attached version GCO 21 Release Notes prior to firmware installation To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Craig Blyther ASG SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 bizhub C200 Image voids or deletions Solution
69. eing stored on a drive SPECIAL NOTE Solution contribution by Scott Irwin Workgroup SSD Solution ID TAUS0900580EN Solution Usage Description How to increase the timeout value for a PageScope Web Connection session Solution If the utility is used with the cache enabled and Administrator mode has timed out the timed out page may appear even when PageScope Web Connection is Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 34 bizhub C200 Miscellaneous accessed again In addition since the machine control panel remains locked and cannot be used the machine must be restarted with the main power switch In order to avoid this problem disable the cache To disable the cache Microsoft Internet Explorer 1 On the Tools menu click Internet Options 2 On the General tab click the Settings button under Temporary Internet files 3 Select Every visit to the page and then click the OK button Netscape Navigator 1 On the Edit menu click Preferences 2 Under Category on the left click Advanced then Cache 3 Under Document in cache is compared to document on network select Every time Mozilla Firefox 1 On the Tools menu click Options 2 Click Privacy and then click the Settings button at the bottom of the dialog box 3 Select the Cache check box under Private data select the Clear private data when closing Firefox check box under Settings and then click the
70. elector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Note Please refer to attached version GC0 21 Release Notes prior to firmware installation To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0900792EN Solution Usage Description Bizhub C 200 does not print from AS 400 Solution CAUSE The released code fro C 200 does not include the SNMP MIB management information block The AS 400 relies on the MIB for read back status and will reftuseto make the connection unless an MIB is present Solution Updatethe C 200 firmware to engine code 21 printer code 7 This release hasthe SNMP MIB installed and will allow the AS 400 to connect and print to the C 200 Note The firmware is available for download via the Konica Minolta Download Selector 1 Login in via www mykonicaminolta com 2 Select the Service tab located at the top of the page 3 Select the SSD DNA Drivers MSDS link located to the left 4 Select the Continue on to the SSD Home Page link located in the middle of the page 5 Select the Download MSDS Drivers Firmware and more link located to the left SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Solution ID TAUS1000165EN Solution Usage Description When using fax forwardingwi
71. eplacing the MFBU board Solution MFBU board was changedto correspond toPhase 2 firmware version 21 or later When installing the Phase 2 MFBU board ona machine manufacturedwith the Phase 1 MFBU be sure to also update the Main firmware to the latest Phase 2 version IMPORTANT Phase 1 Main firmware cannot be usedwith the Phase 2 MFBU board Note Please refer toattachedBulletin Number 6972for details To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0902163EN Solution Usage Description How to default copy mode from color to black B W Solution To default copy mode from color to B W pleaseperform the following 1 While in copy mode select Color on the touchscreen 2 Select Black on the touchscreen Press the Utility Counter key Select User Settings on the touchscreen Select Default Settings on the touchscreen Select Copy on the touchscreen Select Current Settings on the touchscreen Select OK 4 times on the touch screen to get back to the Copy screen SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD ONDOBRW Solution ID TAUS0902201EN Solution Usage Description The bizhub C200 serial number is reversed in Net Care Device Manager PageScope Enterprise Suite PrintFleet and third party MIB browser Solution CAUSE This
72. error 1 A bad request The browser sent a request that the server could not understand 2 An attempt to communicatewith plain HTTP to an SSL enabled server port Instead use the HTTPS scheme to access the URL 3 The request could not be understood by the server due to malformed syntax The client SHOULD NOT repeat the request without modifications Note The first digit of the status code specifies one of five classes of response 1xx Informational 2xx Success 3xx Redirection 4xx Client Error 5xx Server Error SOLUTION The error can be eliminated by 1 Checking for any enabled Pop up blockers and reconfiguring them 2 Checking for Internet security software that may be blocking Web access and disabling the service Example Norton Internet Security 3 Installing Microsoft NET Framework 1 1 Service Pack 1 Microsoft has confirmed that this is a problem inMicrosoft products that are listed in the Applies to section This problem was first corrected in NET Framework 1 1 Service Pack 1 Please refer to Microsoft Article ID 826437 FIX HTTP 400 Bad request error message in the NET Framework 1 1 SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0800366EN Solution Usage 5 Description When printing from Microsoft Publisher andperforming a mail merge thecopiesare all stapled together Solution CAUSE This is a known anomaly with Microsoft applications SOLUTION Ple
73. ert Workgroup SSD Solution ID TAUS0900992EN Solution Usage Description How to increase decrease Sound Levels Solution To increase decrease Sound Levels perform the following 1 Press the Accessibility key 2 Touch Sound Setting on the touchscreen 3 Touch Normal or Loud on the touchscreen as desired by the customer 4 Touch OK on the touchscreen 5 Touch OK on the touchscreen SPECIAL NOTE Solution contribution by Ted Young Production Print SSD Solution ID TAUS0901300EN Solution Usage Description TWAIN scan can not be executed Solution Cause Firmware update required SOLUTION Please download version G00 29 and update firmware using a 128meg CF card NOTE If you update the firmware from Phase1 0 to Phase2 0 G00 21 or later you cannot perform version down to Phase1 0 firmware If you downgrade the firmware from Phase2 0 to Phase1 0 the machine may not work correctly Update all programs drivers and applications according to 5 Programs to be applied at the same time after applying this firmware SPECIAL NOTE Solution contribution by John Miller Workgroup SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 36 bizhub C200 Miscellaneous Solution ID TAUS0901466EN Solution Usage Description What is the recommended MD5 checker Solution Therecommended MD5 checker is HKSFV download attached file HkSFV uses CRC 32 and MD5 technology to valid
74. firmware version GCO 21 or later and the associated drivers The latest version of firmware system software or printer drivers is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Note Please refer to attached version GCO 21 Release Notes prior to firmware installation To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Craig Blyther ASG SSD Solution ID TAUS0900496EN Solution Usage Description When using the ADF DF 612 the MFP may detect a B W original as a Color original Solution CAUSE A bug in earlier bizhub C200 firmware SOLUTION Install bizhub C200 MAIN firmware version GCO 21 or later and the associated drivers The latest version of firmware system software or printer drivers is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Note Please refer to attached version GCO 21 Release Notes prior to firmware installation To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contri
75. free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 23 bizhub C200 Miscellaneous Solution ID TAUS0901673EN Solution Usage 1 Description How can the fax priority paper tray be changed Solution To change the fax priority paper tray perform the following 1 Enter Admin mode and select Screen 2 2 2 Select Software Switch Setting 3 Select Mode Selection and enter 037 This is the software switch that will be changed 4 Set the software switch to read according to the following chart Once the change is made select Apply and then select OK 3x to exit the Admin mode 5 Reboot the MFP Note For example the default setting for software switch 037 is 11111000 If the software switch is changed to read 10001000 the default tray would switch to Tray 1 If Tray 3 needed to be selected the software switch would read 00101000 MODE Factory setting bit 037 Bit 76543210 11111000 HEX F8 Bit Feature Logic Description 01 7 Select FAX paper cassette 1st cassette amp lt amp gt No Yes 6 Select FAX paper cassette 2nd cassette amp lt amp gt No Yes 5 Select FAX paper cassette 3rd cassette amp lt amp gt No Yes 4 Select FAX paper cassette 4th cassette amp lt amp gt No Yes 2 Select FAX paper cassette Bypass amp lt amp
76. from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD OANDABRWP Solution ID TAUS0802139EN Solution Usage 1 Description Installation guides manuals for the bizhub C200 and for associated options Solution Attached are Installation Manuals for the bizhub C200 and for associated optionsincluding AD 505 Automatic Duplex Unit DF 612 Reverse Automatic Document Feeder DK 504 Desk EM 310 Expanded Memory Unit FK 507 Fax Kit JS 505 Job Separator Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 22 bizhub C200 Miscellaneous MB 502 Multi Bypass Tray MK 718 Mount Kit ML 504 Fax Multi Line MS 501 Spare TX Marker Stamp PC 104 Paper Feed Cabinet PC 105 Paper Feed Cabinet PC 204 Paper Feed Cabinet PC 405 Paper Feed Cabinet SP 503 Stamp Unit WT 503 Working Table Notes 1 To open the ZIP file WinZip should be installed WinZip can be downloaded from the WinZip website http www winzip com ddchomea htm The file can either be saved to disk or opened t is recommended to download the ZIP and open from the local computer to view or run 2 To viewaPDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0802261EN Solution Usage 1 Description
77. gt No Yes SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Solution ID TAUS0902317EN Solution Usage 1 Description Is vCare CSRC CS Remote Care communication affected when the modifed MFBU board is installed as shown inattached Bulletin Number 6972 Solution The vCare CSRC communication setting should not be affected by replacing the MFBU board If the NVRAM is replaced or the engine system settings are reset then vCare CSRC communication settings need to be reconfigured from the operation panel Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Rick Veale ESS Solution ID TAUS0902851EN Solution Usage 1 Description Multifunctional products and printers supporting bizhub vCare and or Total Counter Notification Solution Download the attached document which lists MFPs and printers compatible with vCare CSRC CS Remote Care or Total Counter Notification in the engine administrator mode Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Rick Veale ESS Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 24 bizhub C200 Miscellaneous Soluti
78. h Power Save Settings on the touchscreen 7 Touch Low Power Mode Settings on the touchscreen 8 Touch Delete on the touchscreen to clear the currently programmed Low Power Mode Setting Input the desired Low Power Mode Setting desired by the customer using the numeric keypad The Low Power Mode Setting can be programmed within a range of 1 to 240 minutes 10 Touch OK on the touchscreen 11 Press the Reset key SPECIAL NOTE Solution contribution by Ted Young Production Print SSD o Solution ID TAUS0808392EN Solution Usage Description What do the icons on thedisplay mean Solution See the attached document for depictions of the various icons and their meanings SPECIAL NOTE Solution contribution by Craig Blyther ASG SSD Solution ID TAUS0808393EN Solution Usage Description How to set the maximum number of copies that can be made at one time Solution Use this procedure to set the maxumum number of copies that can be made at one time 1 Display the Administrator Management screen 2 Touch Security Settings The Security Settings screen appears Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 32 bizhub C200 Miscellaneous 3 Touch Function Mgmt Settings The Function Management Settings screen appears 4 Touch Maximum Job Allowance The Maximum Job Allowance screen appears 5 Use the keypad to type in the maximum number of copies then touch OK 6 Touch OK S
79. he error and then click the Refresh button or try again later message Solution 1 HTTP and PageScope Web Connection PSWC have to be ON all the time in order to have web access 2 Perform a Data Clear on the MFP making sure that the default setting like PSWCis ON 3 Tryaccessing theMFP froma laptop first Use Microsoft Windows Internet Explorer 6 or Firefox Note Using IE7maypresent difficulties SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0800943EN Solution Usage 1 Description SMTP error 554 Solution CAUSE The mail servers are set to POP before SMTP as a security measure to prevent SPAM The mail server collectsthe TCP IP address during authenticationwith the POP server and then permits SMTP relaying from that TCP IP address for a short period of time This means thatincoming mail MUST be checkedbeforemail is allowed to be sent Ifsettingan E mail client like Microsoft Outlook to checkmail regularly outgoing mail may sit inthe Outbox until the incoming mail is checked again Ifonly checking mail wheninitially openingthe E mail client a Send Receive will need to be forced beforethe outgoing mail can be sent IfE mail is not checked within 30 minutes an Error 554 Relay Access Denied error may be received SOLUTION Quick Fix 1 Move anything inthe Outbox tothe Drafts folder 2 With nothing inOutbox click Send Receive 3 After a successful Send Receive try sending a
80. hen printing from Microsoft Office Excel using authentication and printng several spreadsheets within the same document the authentication dialog box pops up for each spreadsheet page Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 47 bizhub C200 Software Driver related Solution CAUSE Improper selection in the printer driver SOLUTION Select PRINT ENTIRE WORKGROUP in the application dialog box SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0808166EN Solution Usage 1 Description When printing a B W page from Microsoft Office Publisher 2003 2007 color page click is counted Solution CAUSE When printing Publisher is defaulted to print as Composite RGB SOLUTION Change it to Composite CMYK Please perform the following procedure 1 Select File Select Print Setup Select Printer Details Tab Select Advanced Printer Setup Select the Separations Tab Under Output select Print colors as Composite RGB this willgenerate color page clicks Change it to Composite CMYK Select OK Select OK 10 Now you can print the Document Note Please see the attached files forcomplete step by step procedure To viewan AVI Microsoft Windows Media Playerversion 9 or newer must be installed Downloadat http www microsoft com windows windowsmedia player 10 default aspx To viewthe PDF Adobe Reader must be installed Adobe Reader can be down
81. image data is dividedto some block unitsand transmitted to SMTP server Ifusinga SMTP server that is slow to respond example external SMTP server thebizhub C200 NIC may encounter a buffer overflow When this happens the overflow data issent from the header of the data block even if some of the datainthe block had already been transmitted As a result image data is corrupted because a portion of the data packetshave beendoubly transmitted A firmware upgrade required Note Thisissue also has the possibility tooccurby Internet FAX SOLUTION Please upgrade to firmware version GOO 10 or later Refer to attached Release Notes for additional information To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0901262EN Solution Usage 1 Description When receiving faxes all output is on legal paper regardless of the size of the original Solution CAUSE This is the specification of the machine SOLUTION The following work around can be used 1 Set Software Switch Mode 301toHex 09 Reduction to 90 2 Set Software Switch Mode 302to Hex 18 Std Method 4 SPECIAL NOTE Solution contribution by Craig Blyther ASG SSD Solution ID TAUS0902105EN Solution Usage 0 Description How to determine the print data stream of a spool file Solution To deter
82. ime visit the webpage 6 Click OK OK Notes a Please delete all cache settings on Microsoft Internet Explorer b Please refer to attached documentation for details To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez and lan Lynch Production Print SSD Solution ID TAUS0800367EN Solution Usage 2 Description When duplexing from Microsoft Publisher 2007 there is a manual duplexing wizard that is opening This is forcing manual duplexing Solution CAUSE Duplexing is being selected in the wrong location SOLUTION Select duplexing under the Properties and select Single sided in the initial print dialog window SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 45 bizhub C200 Software Driver related Solution ID TAUS0900989EN Solution Usage 2 Description How to obtain spool files from an AS 400 for analysis by the lab Solution Because of the complexityand types of issues betweenMFPs and the AS 400 the Lab may occasionally require that a spool file be provided so that the exact issue can be re created by the lab There aretwo methods to follow depending upon the OS version on the AS 400 Follow these steps to obtain the spool file 1 Obtai
83. ion Only or Initialize Image Stabilization If the Alert Code P Code is displayed please do Stabilizer again Notes 1 For the bizhub C200 installMAIN firmware version GCO 21 or later and the associated drivers The latest version of firmware system software or printer drivers is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more 2 Please refer to attached Release Notes prior to installing firmware To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0802649EN Solution Usage Description Abort code 0x003200 on startup Solution CAUSE The MFBUB board failed SOLUTION Replace the MFBUB board p n A02F PP11 00 Control board SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0802653EN Solution Usage Description Abort code 0x00dc00652 on startup Solution CAUSE The scanner is blocked from home position or it is not moving at all SOLUTION Verify all packing material has been removed from the scanner unit If the scanner is not moving replace the BCRUB board p n AO2F PP06 00 PWB Assembly to correct the problem SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0807934EN Solution Usage
84. ion Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 16 bizhub C200 Miscellaneous Solution ID TAUS0900073EN Solution Usage 4 Description Howto setSMTP authenticationon this model Solution To set SMTP authentication perform the following 1 Enter the Administrator mode use the down arrow to go to the second page and select soft switch settings 2 Select Mode and enter 380 3 Select bit selection and change bit 6 to 1 and bit 2 to 1 4 Exit the Administrator mode and reboot the machine 5 Once the machine comes back up enter the Administrator mode use the down arrow to go to the second page 6 Select Network settings then SMTP TX setting 7 The fields for the user name and password will now be available SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0643108EN Solution Usage 3 Description Slow printing of large files Solution CAUSE This can be caused by a network issue If the data is flowing through a switch the switch may contain noise SOLUTION Remove the bizhub C350 from the network and print the file If it prints correctly try routing the data through another switch The MFPhasa setting to resolve slow printing ADMIN SETTINGS amp gt SYSTEM SETTINGS amp gt OUTPUT SETTINGS amp gt PRINT FAX OUTPUT SETTINGS amp gt PRINT amp gt SELECT BETWEEN PAGE PRINT and BATCH PRINT select page printing because Batch
85. ire a management list complete the following 1 Select Utility on control panel 2 Stop 00 stop 01 3 In service mode select list output 4 Select service call report then depress the start button SPECIAL NOTE Solution contribution by John Miller Workgroup SSD Solution ID TAUS0802797EN Description Is FTP scanning available Solution Miscellaneous Solution Usage Solution Usage Solution Usage FTP scanning is supported on this model with version 21 firmware or later Firmware is available for download from the download selector Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD SPECIAL NOTE Solution contribution by Jim Behrends Workgroup SSD Solution ID TAUS0808234EN Description Where are the ICC color profiles stored on a Macintosh OS X system Solution Color Profiles are stored in the Libraries Colorsync Profiles folder SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0808258EN Description How to install Print Services for UNIX on a Microsoft Windows 2000 computer Solution To install Print Services for UNIX on a Microsoft Windows 2000 computer Copyright 2010 Konica Minolta Busines
86. iscellaneous PF 122 PF 124 PF 210 Note Original and modifiedparts are not to be mixed Boards and motors must be replaced as a set both must be either original style or modified style Please see attached Bulletin Niumber 6703 for additional information and part numbers To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0903101EN Solution Usage Description End of Life notification bizhub C200 Solution The bizhub C200 inventory has been depleted and the product has reached its end of life There are no plans for a replacement in the foreseeable future Konica Minolta Business Solutions U S A Inc will continue to provide parts and supplies for this product for 7 years from this date of notice until to December 21 2016 This measure will allow Konica Minolta to continue to support our authorized service providers and customers Note The bizhub C200 Special Pricing Promotion amp amp End User Rebate Offer through Konica Minolta Premier Finance has been cancelled effective immediately Solution ID TAUS1000052EN Solution Usage Description Can t access account data using Terminal Server Solution SOLUTION 1 The computer account for the license server must be a member of the Terminal Server License Servers group in the domain If the license server is installed on a domain controller the
87. ith Quark or InDesign we need the file and all of its assets fonts linked graphics etc Use the feature Select Package within the application for Portability see attached InDesign file document for additional information Fill out the wizard put in the associated ticket number and special instructions of how the job was set up detailed including screen shots if available and a folder name usually of the ticket number and or name of the account Archive the files into a Folder or burn it from the Macintosh These files will typically be too large to attach to a ticket or to E mail and will have to be sent on a CD DVD Notes 1 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html 2 If the files were created on a Macintosh system the CD disk needs to be burned on the Macintosh for the files to be good You cannot take the files from the Macintosh and store them on a USB drive then burn a CD on a Microsoft Windows machine They are not portable using that method and will be useless when burned If you must burn them on a Microsoft Windows machine you have to use the following method to make them portable a All the files must be saved stored in the same folder on the Macintosh b You must use the Compress function on the Macintosh to save all of the files in the folder in a zipped file format This mus
88. iver SOLUTION Check and disable PostScript Passthrough within the driver Select File Print Properties Advanced Properties PostScript Passthrough SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD and Stu dern ESS Solution ID TAUS0801980EN Solution Usage Description Device can not print in accordance w guidelines pick another printer message when trying to print postage from Stamps Com Solution CAUSE Driver incompatibility SOLUTION Stamps com states that they will not work with Konica Minoltadrivers The only thing they will do is print labels and you have to purchase the labels from Stamps com SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 50 bizhub C200 Software Driver related Solution ID TAUS0802290EN Solution Usage Description When sharing the printer driver on Macintosh OS X version 10 x some printer features User Authentication etc do not work on client computers Solution CAUSE When you share the driver on Macintosh OS X printer server the client computer loads only the PPD fileof this printer specification for Macintosh OS X printer sharing At this time some features UserAuthentication etc which is provided by the PPD Plug in do not worksince the clientMacintosh computerdoes nothave PPD plug in file SOLUTION If you install the driver files PPD
89. length of time an incomplete TX document is held in memory can be changed using the following steps Enter Service Mode Select System Input Select Software Switches Under Mode Selection enter 004 Under Hex Selection enter 00 Touch Apply Touch OK Exit Service Mode SPECIAL NOTE Solution contribution by Dave Bruni Workgroup SSD ONDOORWND Solution ID TAUS0902402EN Solution Usage Description Why does a certain letter precede the name of a one touch button Solution A certain letter will precede a one touch button to designate the one touch button functionality The letter S appears on a one touch button set up for scanning to SMB The letter F appears on a one touch button set up for scanning to FTP The letter A appears on a one touch button set up for Faxing The letter E appears on a one touch button set up for scanning to E mail SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Solution ID TAUS0902637EN Solution Usage Description Paper Feed Cabinet motor and board change Solution Due to a change in suppliers the motor used in the models listedhas been changed In order to keep the performance the same as with the older motors the related PWB was also changed PC 101 PC 102 PC 103 PC 104 PC 201 PC 202 PC 203 PC 204 PC 206 PC 402 PC 403 PC 405 PC 407 Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 39 bizhub C200 M
90. ll allow theMFP to browse the network Once the DHCP field is populated enter theMFP original static TCP IP address under the TCP IP settings and reboot theit again SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Solution ID TAUS0800213EN Solution Usage 4 Description When a fax is received the header name is misspelled When the header datais checked in Admin mode it is correct Solution CAUSE Incorrect settings SOLUTION Set each mode Copy Scan and Fax to factory default and reboot the MFP When theMFP comes to Ready input the correct fax header data To set the mode to factory default follow the procedure below 1 Select either the Copy Scan or Fax button 2 Press the Utility button 3 Press User Setting 4 Press Initial Setting and select Factory Default 5 Press OK 6 Press Close x2 to exit the mode Note If the header problem persists perform a Data Clear and re enter information SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0808082EN Solution Usage 3 Description Network tab disappears Solution CAUSE Even though the configuration page shows an IP address the MFP needs to reassign the IP address SOLUTION ARP and Ping will assign the IP address on network card remotely 1 Check the MAC address on the MFP Be sure the network cable is plugged into the MFP and the network Copyright 2010 Konica Minolta Business Solutions
91. loaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD OANDABRWP Solution ID TAUS0808202EN Solution Usage 1 Description Unable to to print on envelopes e g Com10 from PCL PostScript driver Solution CAUSE A bug in earlier bizhub C200 firmware SOLUTION Install bizhub C200 MAIN firmware version GCO 21 or later and the associated drivers The latest version of firmware system software or printer drivers is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Note Please refer to attached version GCO 21 Release Notes prior to firmware installation To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Craig Blyther ASG SSD Solution ID TAUS0900755EN Solution Usage 1 Description Does the bizhub C200 support one way email Email_Simplex Solution The engine specification supports CSRC CS Remote Care communication via SMTP POP3 two way E mail only Note CSRC verson 2 3 Entity Manage incorrectly lists Email_Simplex as a supported communication protocol for the C200 The next CSRC version will Copyright 2010 Konica Minolta Bu
92. ment 3 Edit the PPD file See the attached procedureto manually edit the PPD file To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Note The above solutions are considered a workaround until an official OS 10 6 printer driver becomes available SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Solution ID TAUS0648443EN Solution Usage 7 Description How to remove print drivers from Macintosh OS X 10 2x 10 3x 10 4x 10 5x Solution Follow the How to remove Macintosh OS X drivers instructions to correctly remove driver files prior to installing a new or updated version of the driver This is highly recommended to avoid driver conflict Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 13 bizhub C200 Miscellaneous Completely deleting removing the PPD plug ins for the loading of the driver will NOT overwrite the previous versions Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Bill Enmke ASG SSD and Freddie Burnham Mark D Attilio Production Print SSD Solution ID TAUS0O800508EN Solution Usage 7 Description Where to find paper recommendations for specific models Solution Please
93. mine the print stream that a spool file has been created in use the following command wrkoutq 1 On the resulting screen locate the queue that contains the spool file Useoption 5 to display the spool files 2 On the resulting list enter option 8 besides the desired spool file The attributes for the spool file will be displayed Page down to the next screen and locate Printer device type To the right you will see the data stream type SCS IPDS AFPDS USERASCII or others This information is important to determine which print server to use in orderto print the spool file SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Solution ID TAUS0902205EN Solution Usage 0 Description Is multitasking possible in Vendor 2 mode Solution There is no solution that allows multitasking of jobs in Vendor 2 mode when more than one job needs to be processed otherwise it is not possible tokeep accurate tracking information on the MFP SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Solution ID TAUS0802723EN Solution Usage Description Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 bizhub C200 Controller no or slow print scan failure garbled data lockup Secure print does not work Solution CAUSE Incorrect configuration SOLUTION The Secure Print feature requires the 512MB Expanded Memory Unit EM 310 Item A0F40Y0 must be installed for the function to work
94. n E mail fromthe Drafts folder Long Term Fix in Microsoft Outlook 1 In Microsoft Outlook go to Tools then Email Accounts 2 Click View or change existing E mail account then click Next 3 Selectthe account then click Change 4 Click More Settings 5 Click the tab labeled Outgoing Server 6 Select My outgoing server SMTP requires authentication then select Log on to incoming mail server before sending mail at the bottom 7 Click OK Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 21 bizhub C200 Miscellaneous 8 Click Next 9 Click Finish Note This procedure should be done by theonsite Network Administrator SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0800946EN Solution Usage 1 Description How to find display a MAC address Solution To find the MAC address of a specific device in a Microsoft Windows environment such as a main body internal NIC access the command prompt PING the TCP IP address of the device and then perform the command arp a The attached procedures are for Microsoft Windows 98 NT 2000 2003 XP DOS Microsoft Windows 3 11 Microsoft Windows for Workgroups Microsoft Windows Vista and Macintosh OS X To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Note
95. n by Paul Santangelo ESS SSD and Mark D Attilio Production Print SSD Solution ID TAUS0900167EN Solution Usage Description Caution when replacing the PH unit Solution CAUTION There is the possibility of accidentally cutting a finger when replacing the PH unit The Plate spring at the rear of the PH unit can cause this cut Please refer to the attachedSafety Bulletin6706 for details and take care not to cut your finger with the Plate spring when replacing the PH unit Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0900355EN Solution Usage Description Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 33 bizhub C200 Miscellaneous FK 507 how to adjust the Line Monitor Volume Solution To adjust the Line Monitor Volume perform the following 1 Press the Utility Counter key 2 Touch User Management on the touchscreen 3 Touch Line Monitor Sound on the touchscreen 4 Press the up arrow or down arrow on the touchscreen to increase or decrease the Line Monitor Volume as desired by the customer The Line Monitor Volume can be programmed from a minimal setting of 0 to a maximum of 5 5 Touch OK on the touchscreen 6 Press the Reset key SPECIAL NOTE Solution contribution by Ted Young Production Print SSD Solution ID TAUS0900357EN Solution Usage
96. n the version of the OS 400 that is installed the AS 400 by issuing the following command GO LICPGM The user will need appropriate rights in order to do this 2 When the Work with Licensed Programs menu is displayed type option 10 to display installed licensed programs 3 After the list is displayed it may take awhile press F11 to display the release version This will appearunder the Installed Release column 4 Use theattached instructions to obtain the spool file If the OS version is V5R4M0 or higher then use instructions called Backing up Spool files System i V5R4Mx pdf If the OS version is lower then V5R4M0 then use instructions called Instructions to copy spool files off AS400 V5 using FTP final pdf 5 After thefiles are obtained attach them to the SSD ticket SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Solution ID TAUS0902084EN Solution Usage 2 Description How to push driver properties down to clients from a Netware server Solution Bcause of the nature of how drivers are installed in the NDPS database driver properties can not be saved Novellacknowledged this limitation inNetware 6 5 and above there is a function called the Driver Profile Use the following instructions to allow driver properties to be downloaded from the client when the printer driver is downloaded from the NDPS database Before creating the profile the following items must be installed on the Netware 6 5 server 1 SP5 or ab
97. nt drivers are available via the Konica Minolta Download Selector Access the Selector from the KMBS public site http www kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more 3 The Windows Vista Compatibility Legend can be viewed at http kmbs konicaminolta us content support vistasupport html 4 Refer to the attached document for a list of Konica Minolta printer drivers that come bundled with Microsoft Windows Vista To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Bill Enmke ESS SSD and Jim Behrends Production Print SSD Solution ID TAUS0800962EN Solution Usage 27 Description SERVER CONNECT ERROR message and unable to scan to E mail viaMicrosoft Exchange Server 2003 and 2007 Solution CAUSE An exception for the printer was not added to the Microsoft Exchange Server SOLUTION Have theserver Administrator add an exception for the printer to the Exchange exceptions list 1 Open the Control panel and select Windows Firewall 2 Select Exceptions and Add Port 3 Add a name and Port number 4 Click on Change Scope 5 Select Custom List and add the TCP IP address for the exception SPECIAL NOTE Solution contribution byMalcolm Hibbert Workgroup SSD and Ma
98. on ID TAUS1000370EN Solution Usage 1 Description Scan to Sharepoint functionality provides the ability to store documents on a SharePoint server from an MFP In order for Scan to Sharepoint to work the appropriate i Option LK 101 must be installed The following models require i Option LK 101 361 421 501 C203 C253 C353 C451 C550 C650 The following models require i Option LK 102 v2 C220 C280 C360 C452 C552 C652 In addition certain requirements below apply Solution There are several configuration requirements Only SharePoint 2007 is supported The SharePoint site that the MFP connects to must be configured to use Basic Authentication NTLM Single Sign On or other types of Authentication are not supported A browser support file is required to be added to the SharePoint server in order to be compatible with the MFP s NetFront browser The MFP can only print PDF files from the SharePoint server Other file types such as Microsoft Word are not supported The MFP can only scan PDF XPS andTIFF files to the SharePoint server The MFP s Netfront browsersupports onlythe default Microsoft provided templates for the SharePoint site SharePoint site customized templates are not supported The only supported SharePoint action is Documentation storage SharePoint actions such as creating Tasks or Announcements are not supported from the MFP Engineering has escalated this issue to the Engineering Center in Japan Updated Fi
99. ond router 2 SMB other than TCP IP NetBEUI IPX are not supported 3 Direct Hosting SMB mounted SMB on Microsoft Windows 2000 or later 4 User Level sharing of Microsoft Windows 98 5 Sharing that needs authentication with Microsoft Windows 2003 Domain 6 CIFS mounting of non Windows OS e g SAMBA on UNIX LINUX CIFS sharing on Novell Netware Restrictions of mounting 1 NetBIOS Name Binding a On Microsoft Windows network TCP IP has to be obtained from NetBIOS name as same mechanism as DNS to obtain TCP IP address from Domain name of Internet b On Microsoft Windows OS TCP IP address can be obtained from NetBIOS name by following procedures H Node case Cache in Local PC Inquiry to WINS server Inquiry by Broadcast Imhost in Local PC NetBIOS ver of host file in Domain Confirmation of host file in local PC Inquiry to DNS 7145 7222 7228 7235 only support Inquiries by Broadcast Therefore this cannot be connected to a server beyond a router that cannot be reached by Broadcast Restrictions of SMB Protocol 1 On Microsoft Windows Network there are various version protocols for authentication a 7145 7222 7228 7235 cannot connect to the server that requires NTLM 0 12 higher level protocol since these models support only LANMAN 2 0 b Non accessible servers since they require NTLM 0 12 or higher protocol Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 2
100. oothly Concentricity of the motor may be abnormal if youcannot get smooth rotation of the gear In this case the motor must be replaced Applied machine serial number for checking backlashin production PC 104 A0930Y0003236 and later PC 204 A0930Y1007931 and later PC 405 A093010007495 and later Note There is a possibility that the motor torque has been decreased if the MFP has been runningunder abnormal backlash for a long time 3 Earlyfirmware version installed Checkthat the firmware version Printer is G20 09or later SPECIAL NOTE Solution contribution by Dave Bruni Workgroup SSD and KMBT Japan Solution ID TAUS0801765EN Solution Usage 11 Description FS xxx first page not aligned properly not stapled in stapled sets Solution CAUSE Static build up onalignment plate which causes the first page to stick SOLUTION Wipe affected are with anti static compound Brillianize Pledge dryer sheet etc SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0802582EN Solution Usage Description Unable to print duplexed Microsoft Word documents or PDFs with PCL or PostScript printer drivers Although walk up copying will duplex Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 42 bizhub C200 Paper Conveyance jams no feed folding tearing skewing curling Solution PROBABLE CAUSES 1 Incorrect configuration To duplex additional 512MB
101. or by a script To manually edit the registry Open the Registry Editor by clicking Start click Run type regedit and then click OK Go to 1 HKEY_CURRENT_USER Software Microsoft Office Publisher Printing 2 Right click on the Printing folder select New amp gt String Value 2 Create new string value called NumberOfRecordsPerBatch 3 Double click and set the Value Data to 1 Instead of grouping records together into groups of 10to send to the printer Publisher default the records are now sent in groups of 1 i e each document is sent separately Note A value for this size setting can be set between 0 and 99999 To update the registry automatically from a script 1 Download the scriptfrom http ed mvps org 20031Rec reg and save the REG file to the Desktop script is also attached in case the URL cannot be accessed 2 Double click on the icon and then click on Yes to the question Are you sure you want to add the information in C DOCUME 1 administrator account Desktop 20031 Rec reg to the registry 3 The new value will be added to the registry Note Refer to Windows registry information for advanced users http support microsoft com kb 256986 for additional registry editinformation Solution ID TAUS0703029EN Solution Usage 1 Description CF card programming with Cygwin and Imaging ToolKit 2006 Solution When testing Imaging ToolKit 2006 and Cygwin version based on the bizhub C550 two small problems appea
102. osting of intervention errors due to TCP IP transmission delays and printer processing delays The default setting of 170 seconds is usually large enough to accomplish this unless you send large files to a printer with a slow processor that has a lot of memory Increasing the activation time will prevent unwanted intervention errors but that time will have to pass before you will get a desired intervention error Note that intervention errors do not stop the print process If the Printer Error Message parameter in the Device Description for the writer was set to INQ then the intervention will require an operator input to retry or to cancel the writer At R370 the Printer Error message is not recognized on ASCII printers Change the User defined options parameter to ERRMSGINFO Ifthe Printer Error Message parameter was set to INFO then the driver will continue to retry until the connection has been established or the TCP IP has closed the socket or in the case of a slow printer processor the proper response is obtained which is either the printer is on line or that the printer has received all the data If the connection was eventually successful the intervention message will be attempted to be removed from the message queue and process will continue Please set the Printer Error Message to INFO and the User Defined options to ERRMSGINFO SPECIAL NOTE Solution contribution by Paul Santangelo ESS SSD Solution ID TAUS0802142EN Solution Us
103. ove including all patches 2 iPrint version 4 2 8 or higher 3 TheiPrint LIB files must be updated These files can be found at http www novell com To install 1 In Novell iManager click iPrint amp gt Print driver profile 2 Browse to and select the print manager where you want the driver profile stored and made available to the printers on that manager 3 Select an operation and click OK create delete modify After creating a printer driver profile associate it with a printer 1 In Novell iManager click iPrint amp gt Manage printer 2 Browse to and select the printer you want to modify 3 Click drivers amp gt printer_driver_operating_system 4 Select the printer driver from the list of available printers 5 Select the profile you want associated with this driver from the list of available driver profiles for the selected driver 6 Select OK to save the changes Note If you experience winsock 11004 issues when creating the driver profile update the local HOSTS file on the workstation with the IP address of the server and its DNS entry SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Solution ID TAUS0655341EN Solution Usage 1 Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 46 bizhub C200 Software Driver related Description In Microsoft Publisher 2002 2003 publications records are not individually collated and stapled when duplexing and using the Mail Merge feature
104. ownload MSDS Drivers Firmware and more Note Please refer to attached version GCO 21 Release Notes prior to firmware installation To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Craig Blyther ESS Solution ID TAUS0901877EN Solution Usage Description Paper intermittently misfeeds from Tray 1 indicating a code 1101 An abnormalgrinding noise may also be heard Solution CAUSE The pawl at the end of the feed shaft is not making good contact with CL2 paper feed clutch because of insufficient spring pressurebehind the pawl SOLUTION A modified spring p n A02F 6254 00 is available to replace the current spring p n 1164 3005 02 The spring hasgreater tension because its length has been increased from 18 6mm to 19 6mm Please refer to attached Parts Modification Notice for more detail To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 43 bizhub C200 Software Driver related Solution ID TAUSO701860EN Solution Usage 13 Description HTTP 400 Bad Request error Unable to view the printer web browser PageScope Web Connection Solution CAUSE The reason for the
105. r solid color Solution ID TAUS0654574EN Solution Usage 9 Description Gray box es printed after installation One large gray box in the middle of all prints Many 1 inch boxes throughout all pages Solution CAUSE Installation procedures were not completed properly SOLUTION Complete the installation procedures thoroughly in the following order 1 Adjusting Touch Panel Press the Accessibility key Touch Panel Adj Setting Gradation Adjustment Go into Service Mode Image Processing Adjustment Gradation Adjustment Touch High Compression Mode and press Start perform 3 times Touch Gradation Mode and press Start perform 3 times Touch Resolution Mode and press Start perform 3 times Date Time Setting go into Service Mode Press Stop 1 1 4 4 Clear Go into Utility Counter Administrator Setting System Setting Date Time Setting Install Date go into Service Mode System 1 Install Date Serial Number Input go into Service Mode System 1 Serial Number if serial number is already there Clear and re enter it 10 Unit Change go into Service Mode System 2 Unit Change 11 List Output Please Load 8 5x11 Landscape paper on Tray 1 go into Service Mode List Output and Touch Machine Management List and press Start 12 Press Adjustments List and press Start 13 Press Service Parameter List and press Start 14 Press Fax Setting List and press Start Notes a Be sure to correctly follow the proc
106. r the machine OFF ON using the main power switch SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0801989EN Solution Usage Description In Service Mode Machine Adjustment amp gt Printer Area amp gt Feed Direction Adjustment if you press the Start key a wrong test pattern Printer area adjustment pattern will be printed whenLattice pattern should be printed Solution CAUSE A bug in bizhub C200firmware This will becorrectedin Phase 2 0 firmware SOLUTION The Lattice pattern can be printed by the following procedure Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 62 bizhub C200 Warm up wrong display incorrect operation lock up Service Mode amp gt Test Mode amp gt Lattice Pattern SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0802277EN Solution Usage Description C 3821 C3821 may be indicated when recovering from the Sleep mode Solution CAUSE Firmware update required SOLUTION Pleaseinstall thefollowing firmware GCO0 21 for bizhub C200 GEU J8 for bizhub C203 GDU J8 for bizhub C253 GCU J8 for bizhub C353 GCX 72 for bizhub C353P IMPORTANT The bizhub C203 C253 C353 C353Pprograms are the firmware which contains only the printer module These programs can be installed to all versions of bizhub C203 C253 C353 C353Pfirmware After installing the firmware please make sure to do Stabilizer Stabilizat
107. red which can be both eliminated to get the tools working properly 1 The Imaging Toolkit 2006 needs to be extracted first Do not try to install it out of the archive otherwise there will be an error message about a missing file Note The latest version of Imaging ToolKit 2006 is available via the Konica Minolta Download Selector under Utilities Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Please refer to the attached Release Notes for additional detail To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html 2 Embedded Cygwin was not working out of the box Microsoft Windows Vista reported some memory problems This issue could be solved by enabling the compatibility mode Windows XP SP2 for the application bash exe located in the bin folder of Cygwin bin folder of bizhub C550 firmware Note Please refer to attached file for additional detail To view the document Microsoft Word or Word Viewer must be installed Word Viewer 2003 11 7MB can be obtained free from Microsoft at the following URL http Awww microsoft com downloads details aspx DisplayLang en amp amp FamilylID 95e24c87 8732 48d5 8689 ab826e7b8fidf SPECIAL NOTE Solution contribution by KM Europe BEU Solution ID TAUS0800601EN Solution Usage 1 Description W
108. refer to the attachedMedia Guides for the products listed It can also be found on the MyKonicaMinolta com web site by following the procedure below 1 Log into the MyKonicaMinolta com web site 2 Click on Products 3 Click on Supported Models Library 4 Select Office Systems in the pull down menu for Category and select the appropriate product 5 Click on the link for Support Materials and scroll to the link for the Media Guide Office Workgroup Products Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0801272EN Solution Usage 7 Description Support for Account track Secure print and User authentication from Unix Linux environments Solution Konica Minolta does not support Account track Secure print and User authentication from Unix Linux environments at this time The availability of these options for Unix Linux environments is being considered for future development Please attachticket to this solution and provide the following information 1 Product model number s 2 Now many products placed or being considered for placement 3 What flavor and version of Unix Linux operating system SPECIAL NOTE Solution contribution by Tony Pizzoferrato ESS SSD Solution ID TAUS0900736EN Solution Usage 7 Description
109. reg Lantowski Production Print SSD Solution ID TAUS0658074EN Solution Usage 4 Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 15 bizhub C200 Miscellaneous Description CS Remote Care vCare E mail Setup Instructions Solution Attached are the zipped CSRC E mail Setup Instructions bizhub PRO 1050 1050P 1050e vCare CS Remote Care E mail Setup Instructions version 1 8 5 bizhub 200 250 350 222 282 362 vCare CS Remote Care E mail Setup Instructions version 1 3 0 bizhub 360 420 500 600 750 vCare CS Remote Care E mail Setup Instructions version 1 2 1 bizhub PRO 920 vCare CS Remote Care E mail Setup Instructions version 1 8 2 bizhub C451 C550 C650 C203 C253 C353 C552 0652 361 421 501 vCare CS Remote Care E mail One Way Setup Instructions version 1 3 0 bizhub PRO 950 vCare CS Remote Care E mail One Way Setup Instructions version 1 3 2 bizhub C200 vCare CS Remote Care E mail Setup Instructions version 1 2 0 bizhub C450 C351 C250 C352 C300 CS Remote Care E mail Setup Instructions version 1 3 8 bizhub C451 C550 C650 C203 C253 C353 vCare CS Remote Care E mail Two Way Setup Instructions version 1 0 0 bizhub PRO C500 8050 IP 901 IP 921 IC 405 IC 302 vCare CS Remote Care E mail Setup Instructions version 1 8 3 bizhub PRO C6500 C6500P C5500 C5501 C6501 C65hc Main body NIC _vCare CS Remote Care E mail Setup Instructions version 1 4 0 Notes 1 To open the file WinZip should be installed WinZip can be downloa
110. rity amp amp Assistant ToolJob Shops Notes 1 To open the ZIP file WinZip should be installed WinZip can be downloaded from the WinZip website http www winzip com ddchomea htm The file can either be saved to disk or opened lt is recommended to download the ZIP and open from the local computer to view or run 2 To viewaPDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0808388EN Solution Usage 2 Description How to access the initialize mode Solution To access the initialize mode in order to perform a memory clear or access the touch panel adjustments use this procedure 1 Remove the compact flash cover located in the center back of the machine 2 Press the black reset button located to the left of the slot 3 When adot is displayed on the display panel of the Konica Minolta logo press the number 3 4 Touch the desired tab and perform the function 5 Exitinitialize mode by pressing End SPECIAL NOTE Solution contribution by Craig Blyther ASG SSD Solution ID TAUSO900005EN Solution Usage 2 Description Installing and using Cygwin Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 18 bizhub C200 Miscellaneous Solution Procedure 1 Download and install the Cygwin Utility from the KMBS Download Selector site Open up the Cygwin Utility folder
111. rk D Attilio Production Print SSD Solution ID TAUS0O700026EN Solution Usage 21 Description How black and white versus color increment the machine counters Solution The reason that many ofthe color printers will count a page as color even though the page content looks like Black and White or Gray is that many Office applications create or use graphics using RGB data Even though a graphic may be black it uses RGB values of 0 0 0 to achieve black or will use equal values of RGB to represent gray As far asa Konica Minoltaprinter is concerned this is color information and will therefore count the page as a color page This scenario applies to applications like Microsoft OfficeWord Excel and Publisher to name a few Higher end applications like Adobe PageMaker InDesign lllustrator and Quark typically use the CMYK color space A job can consist of just K Black with no CMY components This will print as just black If printing a gray shade from one of these applications a halftone screen would have to be used using just K or using equal values of CMYK which would count as color Note If the files have been converted to a PDF Acrobat 6 and7 Pro have built in Preflighting tools under the Advanced menu Preflighting the document will provide detail of what color components each graphic is composed Other add ons such as Enfocus PitStop Professional will also provide the same capabilities from within Acrobat SP
112. rmware and Browser Definition Files are in the process of being released in order to provide the functionality described above If viewing this solution via the web please click on Notify me when this solution changes for an automatic email that will be sent to you when this solution is updated For phone advisors please attach to this solution for an automatic email that will be sent to the technician when this solution is updated End the call with call code ESC_BT SPECIAL NOTE Solution contribution by Mark Kemp ESS Solution ID TAUS0649014EN Solution Usage 0 Description Part number for the Konica Minolta logo 11x17 color test chart Solution Konica Minolta logo 11x17 color test chart p n 4036 7941 01 Please see the attached image for reference SPECIAL NOTE Solution contribution by David Aekus and Cesar Jimenez Production Print SSD Solution ID TAUS0652948EN Solution Usage 0 Description How to set up a TCP IP address Relay Configuration on a Microsoft Windows 2003 Exchange Server Please see the attached files for instruction Solution To set up a TCP IP Address Relay Configuration on a Microsoft Windows 2003 Exchange Server perform the following 1 Login to the Microsoft Windows 2003 Exchange Server 2 Click on All Programs Microsoft Exchange System Manager 3 Click on Servers select server 4 Click on Protocols SMTP 5 Right Click on Default SMTP Virtual Server and click on Properties
113. s Solutions U S A Inc 31 Solution Usage Solution Usage March 2010 bizhub C200 Miscellaneous 1 Open the Start amp gt Settings amp gt Network and Dial up Connections dialogue 2 In this window click on the Add Network Components link 3 With your Microsoft Windows 2000 installation CD in the drive checkmark Other Network File and Print Services Next 4 The Print Services for UNIX should then install You will now be able to set up an LPR connection to your Fiery controller SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0808364EN Solution Usage Description How to adjust the key sound tones Solution To adjust the key sound tones perform the following 1 Press the Accessibility key 2 Touch Key Sound Tones on the touchscreen 3 Touch Low Middle or High as desired by the customer 4 Touch OK on the touchscreen 5 Touch OK on the touchscreen SPECIAL NOTE Solution contribution by Ted Young Production Print SSD Solution ID TAUS0808370EN Solution Usage Description How to program the Low Power Mode Setting Solution To program the Low Power Mode Setting perform the following 1 Press the Utility Counter key 2 Touch Admin on the touchscreen 3 Enter the Administrator password default password is 12345678 4 Touch OK on the touchscreen 5 Touch System Settings on the touchscreen 6 Touc
114. s U S A Inc March 2010 53 bizhub C200 Software Driver related Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 54 bizhub C200 Warm up wrong display incorrect operation lock up Solution ID TAUS0703752EN Solution Usage 6 Description Diagonal void lines on CMY test prints Solution CAUSE The applicableimaging unit has failed Note See attached sample image To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SOLUTION Replace the applicable imaging unit SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Solution ID TAUS0801066EN Solution Usage 5 Description Insert plug in key counter message after key counter is installed and enabled in billing management Solution CAUSE The wrong connector has been used to connect counter to main body SOLUTION HECON device may arrive withtwo connector types Switch connectors If this does not resolve issue contact HECON for assitance in obtaining correct connector for specific device HECON Copy Control Products are now handled exclusively bythe worldwidedistributor High Tech Accessory Items and bythe Canadian distributor Densigraphix Kopi Information on HECON Copy Control Products can be found on their web sites below Worldwide High Tech Accessory Items 3505 Sunset Avenue P O Box 7
115. sar Jimenez Production Print SSD Solution ID TAUS0801738EN Solution Usage Description FK 502 subject change for fax forwarding Solution When forwarding to E mail the subject format can be selectedasfollows for Image Receiver Software Soft Switch number 28 00 hex FWD FAX image from yyyy mm dd Note represents the sender name registered in the MFP forwarding the fax job When nothing is registered as the sender subject of the E mail will be blank represents the information of the fax sender SPECIAL NOTE Solution contribution by Freddie Burnham and lan Lynch Production Print SSD Solution ID TAUS0802140EN Solution Usage Description User s Guides for the bizhub C200 Solution Attached are the User s Guides for the bizhub C200 Copy Operations Fax Driver Operations Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 28 bizhub C200 Miscellaneous Network Administrator Network Scan Fax Network Fax Operations Print Operations Quick Guide Copy Print Fax Scan Operations Trademarks Copyrights Notes 1 To open the ZIP file WinZip should be installed WinZip can be downloaded from the WinZip website http www winzip com ddchomea htm The file can either be saved to disk or opened It is recommended to download the ZIP and open from the local computer to view or run 2 To viewaPDF Adobe Reader must be installed Adobe Reader can be downloaded for free from
116. siness Solutions U S A Inc March 2010 48 bizhub C200 Software Driver related remove Email_Simplex from support protocols for the MFP SPECIAL NOTE Solution contribution by Rick Veale ESS BSE Solution ID TAUS0801346EN Solution Usage 0 Description Corel documents print light Output from other applications is normal Solution CAUSE Setting in Corel When the colors in a file or in the workspace color palette are not displaying as bright vibrant colors this can be caused by the Color Management being enabled in CorelDRAW The default setting in CorelDRAW is Color Management enabled SOLUTION To disable Color Management perform the following 1 Click on Tools Color Management 2 In the Style drop down list select Color Management Off and click OK Note In this mode colors may not print as they are displayed on screen SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0802060EN Solution Usage 0 Description When printing AS 400 forms the print does not line up with the form Solution CAUSE The AS 400 is rasterizing the forms based on an HP LaserJet 5si this is by design The margins are not set correctly and produces the offset SOLUTION Create or obtain a new WSCST Workstation Customization Object with the following keyword in it DATASTREAM HPPCL5 Replace the line with the following DATASTREAM HPPCL5I Thiswill tell HPT to image the form instead of rasteriz
117. sysadm 6 Type Icd command to set the local directory to root of C drive 7 Use the Is command to list the files 8 Type binary to change the transfer mode to binary The response should be 200 9 Type settol 10 Use the get command to retrieve the files i e get c741n cpt This will transfer the file tolocalC drive 11 After complete enter the bye command 12 Type exit to quit the command prompt To delete the jobs on the HDD select administrator settings amp gt Security Detail amp gt Restrict The function will remove the files from the printer Note Please refer to attached pages from the Field Service Manual Service Modeconcerning Data Capture To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Jim Behrends and Cesar Jimenez Production Print SSD Solution ID TAUS0702567EN Solution Usage 9 Description Instead of 128MB CF cards to update thefirmware can1GB or 512MB CF cards be used to program the MFP Solution Only the 128MB CF card p n 7660 4036 01 is compatible Please see attached photoas reference SPECIAL NOTE Solution contribution by Mark D Attilio Cesar Jimenez lan Lynch Production Print SSD Solution ID TAUS0801706EN Solution Usage 9 Description Paper Test requirements Solution Copyright 2010 Konica Minolta Business Solutions U S A
118. t Function Setting then the Network Function Setting button 3 Set to Allow 4 Select Exit This setting will affect PageScope applications such as Data Administrator Box Operator Net Care and PageScope Enterprise Suite depending on which PSES function is being used Open API 1 Press the Utility button 2 Select Administrator mode 3 System Connection Open API 4 Set to Allow 5 Select Exit Additionally if theSNMP settings are not set to the default settings they may need to be updated in the PageScope application Default SNMP v1 v2 settings Admin mode amp gt Network Setting amp gt SNMP Setting Read amp gt Public Write amp gt Private SPECIAL NOTE Solution contribution by Mark Kemp ASG SSD Solution ID TAUS0800748EN Solution Usage 3 Description Error on Page displayed when selecting Network Tab using Microsoft IE6 and E7 Solution CAUSE The Web Browser is not refreshing the pages fast enough SOLUTION On Microsoft IE6 perform the following 1 Tools 2 Internet Options Select the General Tab Temporary Internet Files Select Settings Under Check for newer versions of stored pages change to Every visit to page Click OK OK NOOR W On Microsoft IE7 perform the following 1 Tools 2 Internet Options 3 Select the General Tab 4 Under Browsing History select Settings 5 Under Check for newer versions of stored pages change to Every t
119. t be done to make them portable c Once this is done then you can then burn them on a Microsoft Windows PC Rather than going through the additional steps it is easier to burn them on the Macintosh to start with SPECIAL NOTE Solution contribution by Freddie Burnham Cesar Jimenez Production Print SSD Solution ID TAUS0800745EN Solution Usage 6 Description How to enable SMB File Sharing from a Macintosh OSX 10 2 10 3 and 10 4 8 or 10 5 Solution Please see the attached documentsexplaining how to enable SMB File Sharing from a Macintosh OSX 10 2 10 3 and 10 4 8 or 10 5 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Ed Bellone Cesar Jimenez lan Lynch Production Print SSD Solution ID TAUS0801324EN Solution Usage 6 Description Supporting bizhub vCare Solution Initial setup documents for vCare support are attached The attacheddocuments were sent to all the BSCs This information is for the BSCs only It does not apply to dealers Notes 1 Please be aware that the bizhub C203 C253 C353 C451 C550 C650 support one way communication 2 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by G
120. tant tocycle the power After the MFP powers up re enter all of the vCare settings and confirm successful communication with the vCare system For detailed information refer to the Ram Clear Settings and Data Initialization Settings section of the bizhub vCare CS Remote Care email Setup Instructions for each specific model PRO Models The settings for PRO models vary depending upon how the bizhub PRO MFP is configured to communicate with vCare For details refer to the CS Remote Care Initialization section of the bizhub vCare CS Remote Care Email Setup instructions for each specific model In addition after performing CS Remote Care Initialization and cycling the power reset the IP controller main body or for the C500 only Fiery controller email settings SPECIAL NOTE Solution contribution by Mark Kemp ASG SSD Solution ID TAUS0800391EN Solution Usage 2 Description MEMORY OVERFLOW is indicated when printing a 19 page PDF document from Adobe Reader 8 and only when selecting booklets Solution CAUSE The memory on the main body is scrambled SOLUTION Perform a System Error Clear 1 Enter the Tech Rep mode 2 Press System 1 3 Press Initialize 4 Press System Error Clear and press the Start Key 5 Power the unit OFF ON using the main power switch SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0802662EN Solution Usage 2 Description Unable to power up af
121. ter failing a firmwareupdate cannot rewrite thefirmware with CF card Solution CAUSE The bizhub C200firmware ver G00 06 update procedureerases the boot informationon the MFBUonceand then rewrites itwith CF card data So if it fails in rewriting the firmware after boot information is erased the boot information may be lost from the flashROM MFBU board At this time the firmware cannot be written in the flashROM SOLUTION Thisissueis correctedwith version G00 07 firmware The structure of the firmware updater firmware package has changed Use the attached bizhub C200firmware updaterver G00 07 The latest version firmware or system software is also available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 57 bizhub C200 Warm up wrong display incorrect operation lock up Also please refer to the attached Release Notes prior to installing the firmware To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html IMPORTANT Install firmware version G00 07 Please do not use the bizhub C200firmware package version G00 06 because if the above issue occurs interruption of the rewrite procedure the MFBU board p n AO2F PP11 00 must
122. th Scan to Email as the communication method incoming faxes will print out instead of getting forwarded to the intended destination Solution Under thesoftware switchsettings verify that Mode 359 Bit 7 and Mode 24 Bit 7 are both set to 1 SPECIAL NOTE Solution contribution byRandall Marquardt Workgroup SSD Solution ID TAUS1000387EN Solution Usage Description Error EE09C7 when scanning to SMBon a Microsoft Windows 7 workstation or when using the NTLMv2 authentication Solution CAUSE Firmware update required SOLUTION Please installattached MAIN firmware version G00 35 or later The latest version firmware or system software is also available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 bizhub C200 Controller no or slow print scan failure garbled data lockup CAUTION If you update the firmware from Phase 1 0 to Phase 2 0 G00 21 or later you cannot perform version down to Phase 1 0 firmware If you downgrade the firmware from Phase 2 0 to Phase 1 0 machine may not work correctly Note Please refer to attached Release Notes prior to installing firmware To viewthe PDF you may need to download a free copy of Adobe Reader Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 bizhub C200 Image blank o
123. tion instructions for the PC 405 Solution The Installation Manual provided in accompaniment with the PC 405 are applicable only to the bizhub C353 C253 C203 and C353P For installation of the PC 405 on the bizhub C200 please use the attached Installation Manual included in Bulletin Number 6537 To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mahen Shukla ESS BSE Solution ID TAUS0O802686EN Solution Usage Description How to locate the firmware version of the machine Solution Firmware version is NOT located in the Service mode To locate the firmware version perform the following 1 Press the Utility button 2 Press Admin button and enter 12345678 3 Press the down arrow key located in the lowerright side 4 Select the Firmware tab SPECIAL NOTE Solution contribution by Craig Blyther ASG SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 30 bizhub C200 Solution ID TAUS0802718EN Description How to enter Service mode Solution To enter Service mode 1 Press the Utility Counter key 2 Touch Check Details 3 Press Stop 00 stop 01 SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0802762EN Description How do you acquire the management list of a machine Solution Toacqu
124. www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Craig Blyther ASG SSD Solution ID TAUS0901089EN Solution Usage Description Microsoft Word does not return to the default printer when closed and reopened Solution CAUSE Microsoft Outlook is open and is using Microsoft Word asthe default program for editing messages SOLUTION To change the default mail message editing program perform the following 1 Go into Microsoft Outlook and select Tools from the tool bar 2 Scroll down to Options 3 Click on the Mail Format Tab 4 Make sure the Use Microsoft Office Word 2003 to edit e mail messages checkbox is selected Note In versions before Microsoft Outlook 2003 the text reads Use Microsoft Word to edit e mail messages In Microsoft Outlook 2007 there is no longer an Outlook editor The default is Microsoft Word and cannot be changed 5 Close the dialog SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Solution ID TAUS0902136EN Solution Usage Description While upgrading the firmware on a MPI LinkCom III print server using Microsoft Windows Vista the update may fail Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 51 bizhub C200 Software Driver related Solution CAUSE Anomalywhen attempting firmware install using Microsoft Windows Vista SOLUTION The only known solution is to use Microsoft Windows XP and

bizhub C200 - ALL ACTIVE SOLUTIONS March 2010

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