My Passport Ultra Metal Edition User Manual
Contents
1. 9 le i Update Driver Software Unknown Device How do you want to search for driver software Search automatically for updated driver software Windows will search your computer and the Internet for the latest driver software for your device unless you ve disabled this feature in your device installation settings LvVdi C gt br Locate and install driver software manually INSTALLING THE SES DRIVER 35 MY PASSPORT ULTRA USER MANUAL 4 Browse to Computer double click the My Passport drive double click the Extras folder and select WD SES Device Driver es j Update Driver Software Unknown Device Browse for driver software on your computer Search for driver software in this location D ectras WD SES Device Driver Browse v Include subfolders This list will show installed driver software compatible with the device and all driver software in the same category as the device Net Cancel 5 Click Next 6 When the installation completes click Close INSTALLING THE SES DRIVER 36 MY PASSPORT ULTRA METAL EDITION USER MANUAL Compliance and Warranty Information This appendix includes the following topics Regulatory Compliance Environmental Compliance China Warranty Information Regulatory Compliance FCC Class B Information Operation of this device is subject to the following conditions This device may not cause harmful interference his d2. Next Cancel 3 Windows displays the Update Driver Software screen e Update Driver Software PCI Simple Communications Controller How do you want to search for driver software gt Search automatically for updated driver software Windows will search your computer and the Internet for the latest driver software for your device Browse my computer for driver software Locate and install driver software manually Cancel 4 On the Update Driver Software screen IF your computer is THEN Connected to the Internet Select the Search automatically option Windows automatically m Connects to Windows Update m Finds downloads and installs the SES driver Continued INSTALLING THE SES DRIVER 33 MY PASSPORT ULTRA USER MANUAL IF your computer is THEN Not connected to the Select the Browse my computer option browse to Internet Computer and a Double click the My Passport drive b Double click the Extras folder c Select WD SES Device Driver d Click Next dem i Found New Hardware WD SES Device Browse for driver software on your computer Search for driver software in this location D extras WD SES Device Driver v 7 Include subfolders 5 When the installation completes click Close Installing on Windows 7 and Windows 8 Computers After connecting the drive as shown in Figure 3 on page 5 use the Windows Computer Management utility to inst
3. Open the WD Drive Utilities software by clicking either The WD Drive Utilities desktop shortcut icon Start gt All Programs gt Western Digital gt WD Apps gt WD Drive Utilities See Figure 5 on page 9 2 f you have more than one supported device connected to your computer select the one that you want to erase 3 Onthe WD Drive Utilities screen click Drive Erase to display the drive erase dialog v E o Diagnose Sleep Timer Drive Erase About This utility permanently erases all the data on your drive If you wish to save any data on your drive backup your data prior to running this utility Volume Name My Passport Ultra Metal Edition understand that by clicking Erase Drive all data on the drive will be permanently erased Erase Drive 4 Onthe drive erase dialog a Ifyou want to change the volume name type over the name in the Volume Name box MANAGING AND CUSTOMIZING THE DRIVE 21 MY PASSPORT ULTRA METAL EDITION USER MANUAL b Read the explanation of the loss of data if you erase your drive If you want to save any of the data that is on the drive back it up to another device before continuing with the drive erase c Click the understand check box to signify that you accept the risk and activate the Erase Drive button d Click Erase Drive Go to hitp support wd com and see Knowledge Base Answer ID 7 for information about downloading and restoring the WD software and disk image on
4. WD Backup WD Drive Utilities WD Quick View Have a backup plan gt Configure WD Backup to ensure your E important files photos and documents are safely copied to a second location Cancel Shows the progress of the software installation Displays a brief description of each application CONNECTING THE DRIVE AND GETTING STARTED 7 MY PASSPORT ULTRA METAL EDITION USER MANUAL Adds a desktop shortcut icon for each installed application t WD Backup WD Drive Utilities Adds the WD and WD Quick View icons to the Windows taskbar D 693 Replaces the Cancel button with a Next button when the installation is complete Click Next to display the Installation Complete dialog LI WD Apps Setup Installation Complete What would you like to do next sc Back up files with WD Backup De Manage your drive with WD Drive Utilities Register your product On the Installation Complete dialog click Back up files to display the WD Backup screen Select your WD storage device or cloud service dialog See Figure 4 on page 9 and Backing Up Files on page 10 Manage your drive to display the WD Drive Utilities screen Diagnose dialog See Figure 5 on page 9 and Managing and Customizing the Drive on page 20 The Register your product link to access the WD Support Portal web page Finish to close the Installation Complete dialog CONNECTING THE DRIVE AND GETTING STARTED 8 MY
5. use the left and right scroll buttons to see them all BACKING UP FILES 12 MY PASSPORT ULTRA METAL EDITION USER MANUAL c Click Next to display the Setup Complete dialog WD Backup Setup Complete My Passport Ultra device is selected Review your backup settings Automatic Backups Hourly Edit Schedule Include Files Default CAUsersyWDTechPubs Edit Files Note that if you selected a cloud service account the WD Backup software displays a Sign in dialog that you must complete to continue See Configuring Your Cloud Service Account on page 27 The initial default configuration of the backup settings on the Setup Complete dialog is for hourly backups of everything in the Windows Users folder for your computer user name On the Setup Complete dialog IF you wantto Accept the default settings Specify a different backup schedule Change the Include Files setting THEN click Start Backup to save and launch your backup plan and close the Setup Complete dialog Skip to Step 10 on page 16 Edit Schedule to display the Automatic Backup Schedule screen and proceed to Step 4 on page 14 Edit Files to display the Select Files to Back Up screen and skip to Step 7 on page 16 BACKING UP FILES 13 MY PASSPORT ULTRA METAL EDITION USER MANUAL 4 On the Automatic Backup Schedule screen select the option for the automatic backup schedule that you want Fa Automatic Backup Sc
6. 34 Compliance and Warranty Information eee 37 Regulatory Compliance 0 0 0 ce hrs 37 FCC Class B Information 0 000 ee eee eee 37 ICES 003 NMB 008 Statement 0 0 00 37 od ety Comlpliatiee 2 ae tld o Cu ed Rap Bob a or Re Cd ble a d 37 CE Compliance For Europe cleleeee s 38 KC Notice Republic of Korea only lllleee Re 38 Environmental Compliance China llle 38 Waranty INTONMATION oe ua urged 3d 0 e oor CU ode e ded Ro rd OW eng cR Me a 38 Obtalnihd SERVICE uus o midi pns ud ono dis 2a aria a Coe eae d tutae ora a re i o 38 LIMA Naran e sew otic ie uoo ed Stn d a eO o USE Bon aoo a a c A 39 GNU General Public License GPL ll llllleeeee I Ie 39 inier dp O CEE E EEE E E A E E E E T REE EE 40 TABLE OF CONTENTS iv MY PASSPORT ULTRA METAL EDITION USER MANUAL About Your WD Drive Welcome to your My Passport Ultra Metal Edition premium storage This drive offers a sophisticated aluminum radial spin finish with local and cloud backup software All this and massive capacity make it easy to store and protect your important files and precious memories This introductory chapter includes the following topics Features Kit Contents Optional Accessories Operating System Compatibility Disk Drive Format Physical Description Registering Your Drive Handling Precautions Features Introducing WD s newest portable drive My
7. B information 37 MY PASSPORT ULTRA METAL EDITION USER MANUAL Flashing icon alerts 25 Full media scan 20 G GNU general public license 39 GPL software 39 H Handling precautions 4 Hardware 2 I ICES 003 NMB 003 compliance 37 Indicator light 3 K Kit contents 2 L LED indicator 3 Limited warranty 39 O Operating systems 3 Optional accessories 3 P Physical description 3 Precautions for handling 4 Product features 1 Q Quick drive test 20 R Reformatting the drive 29 30 Register Your Device screen 22 Registering your drive 22 Regulatory compliance 37 Restore about restoring files 17 procedure 17 Restoring the software disk image 23 29 S Safety compliance 37 Service 38 Sleep Timer dialog 23 Software Installer screen 6 Software settings cloud service account 27 software updates 26 Software GPL 39 Space available 24 Status check 24 System compatibility 3 INDEX 40 I Temperature check 24 U Uninstalling WD software 28 USB interface 4 W Warranty information 38 WD Backup software screen 9 WD Drive Utilities software Diagnose dialog 21 22 23 Drive Erase dialog 21 Register Your Device screen 22 screen 9 Sleep Timer dialog 23 WD Quick View icon 24 WD service obtaining 38 Windows uninstalling WD software 28 MY PASSPORT ULTRA METAL EDITION USER MANUAL INDEX 41 Information furnished by WD is believed to be accurate and reliable however no responsibility is assumed by WD
8. USER MANUAL Excluded Values reparsePoint temporary AppData Roaming Microsoft Windows CommonApplicationData Western Digital CommonApplicationData Microsoft Windows Caches config msi MSOCache ntuser dat ntuser ini RecycleBin recycle bin recycler Root Drivers Root Temp System Volume Information WD Backup swstore WD Hidden Items WD SmartWare swstor Windows ds_store temp imp wdsync desktop ini dropbox dropbox attr hiberfil sys journal pagefile sys thumbs db BACKING UP FILES 11 MY PASSPORT ULTRA METAL EDITION USER MANUAL Backing Up Files 1 Open the Select your WD storage device or cloud service dialog by clicking either Add Backup Plan on the WD Backup screen Add Backup Plan Delete Backup Pla Configure backup on the WD Backup view menu from the Windows taskbar Configure backup Restore files Settings Update WD Backup Help View Notifications 1 Quit 2 The Select your WD storage device or cloud service dialog shows all of the hardware devices and cloud service accounts that you can use for a backup target device IF WD Backup Select your WD storage device or cloud service Your files will be backed up to the device or cloud service you select My Passport Ultra Metal Edition My Passport dition E Cancel a Select to highlight the device that you want to use b If you have more than three available devices
9. files and folders that you want to copy to the backup target for backup protection The backup source can be any Internal hard drive or hard drive partition m External storage drive Supported cloud service account Schedule the time of day day of week and month that you want to run the backup When you click Start Backup after creating a backup plan the WD Backup software copies all of the specified backup source files and folders to the specified backup target Then on the schedule you specified the WD Backup software automatically backs up any New file that was created in or copied to a backup protected device or folder Existing backup protected file that was changed This protection is automatic the WD Backup software does it for you without any action on your part Just leave the backup source and target devices connected to your computer Note Whenever you disconnect and reconnect a backup target or source device the WD Backup software rescans the backup source device for new or changed files and resumes automatic backup protection according to the schedule Excluded Files The WD Backup software will not back up files that have specific m Attributes Names m Extensions gm Start end values Table 1 on page 11 lists the excluded file types BACKING UP FILES 10 Table 1 Excluded Files File Attributes Name includes Extensions Starts with Ends with MY PASSPORT ULTRA METAL EDITION
10. screen a In the View files from list select the backup that has the files you want to restore b Use the folder structure view of the selected backup to specify the files that you want to restore IF you want to restore THEN All of the files in the selected Select the top level check box to specify the entire backup backup Selected files and folders 1 Click the selectors in the folder structure view of the backup to open the folders and subfolders 2 Select the check boxes for the files or folders that you want to restore Note that selecting the check box for a folder automatically selects all of the files and subfolders in the folder c Click Restore to restore the selected files or folders to the specified location RESTORING FILES 19 MY PASSPORT ULTRA METAL EDITION USER MANUAL Managing and Customizing the Drive This chapter includes the following topics Checking Drive Health Erasing the Drive Registering the Drive Restoring the WD Software and Disk Image Setting the Drive Sleep Timer Using the WD Quick View Icon Checking Drive Status Monitoring Icon Alerts Safely Disconnecting the Drive The WD Drive Utilities software see Figure 5 on page 9 makes it easy for you to manage and customize your drive for the best possible performance Diagnose Run diagnostics and status checks to make sure your drive is working properly Sleep Timer Turn your drive off during extended periods of inacti
11. the settings in this application Sleep Timer cM Select Time 30 minutes 4 Onthe Sleep Timer dialog a Verify or click the Sleep Timer on off toggle button to the ON position b In the Select Time box select the inactivity period for turning off the drive MANAGING AND CUSTOMIZING THE DRIVE 23 MY PASSPORT ULTRA METAL EDITION USER MANUAL Using the WD Quick View Icon After you have installed the WD software the WD Quick View icon displays in the system tray portion of the Windows taskbar 9 16 AM 3 12 2015 A E me Eh i af WD Quick View Icon You can use the icon to Check the status of supported WD drives Monitor icon alerts Safely disconnect supported WD drives The following sections describe how to use the icon and other ways to do these things Checking Drive Status For supported WD drives you can see the drive capacity used and check the drive temperature condition by hovering the pointer over the WD Quick View icon in the Windows taskbar WD Quick View Drive Name Volumes Used Temperature My Passport Ultra Metal Edition USB HDD E 1 OK 9 03 AM Tw I SEC Monitoring Icon Alerts The WD Quick View icon in the Windows taskbar flashes to indicate the status of supported WD devices IF the WD Quick View icon flashes THEN the device might be Green and white In a format that the WD software does not understand non Windows format in a Wi
12. to your computer as shown in Figure 3 3 Verify that the drive appears in your computer s file management utility listing 4 If a Found New Hardware screen appears click Cancel to close it The WD software installs the proper driver for your drive Your drive is now ready to use as an external storage device You can enhance its capabilities by installing the WD software that is on the drive WD Backup a WD Drive Utilities WD Quick View Figure 3 Connecting the Drive CONNECTING THE DRIVE AND GETTING STARTED 5 MY PASSPORT ULTRA METAL EDITION USER MANUAL Getting Started with the WD Software 1 Double click the WD Apps Setup file that appears in the listing for the drive in your computer s file management utility to display the WD Apps Setup wizard Software Installer dialog LZ WD Apps Setup Welcome to the WD Software Installer Get the most out of your new WD Drive WD Backup Backup Software Protect your files photos and documents with a backup to a WD drive or the cloud tu EN WD Drive Utilities Drive Management Too o Configure manage and diagnose your WD drive WD Quick View Drive Status Tool View the status of your drive and access files for easy storage management 2 Click Next to display the Installation Type dialog It WD Apps Setup Installation Type 9 Recommended Install The following applications will be installed WD Backup WD Drive Utilities and WD Quick V
13. your drive Registering the Drive The WD Drive Utilities software uses your computer s Internet connection to register your drive Registering the drive provides free technical support during the warranty period and keeps you up to date on the latest WD products 1 Make sure that your computer is connected to the Internet 2 Open the WD Drive Utilities software by clicking either The WD Drive Utilities desktop shortcut icon Start gt All Programs gt Western Digital gt WD Apps gt WD Drive Utilities See Figure 5 on page 9 3 If you have more than one supported device connected to your computer select the one that you want to register 4 Click About Register to display the Register Your Device screen Register Your Device First name Last name Email Device Serial Number wx51A3491620 Preferred Language English United States Requireo W Inform me about software updates product improvements and member discounts on WD products WD Privacy Policy Register Device 5 On the Register Your Device screen a Type your first name in the First name box Type your last name in the Last name box Type your email address in the Email box o os Select your language in the Preferred Language box MANAGING AND CUSTOMIZING THE DRIVE 22 MY PASSPORT ULTRA METAL EDITION USER MANUAL Select or clear the Inform me about check box to specify whether you want to receive notifications about soft
14. Drive Utilities desktop shortcut icon m Start gt All Programs gt Western Digital gt WD Apps gt WD Drive Utilities See Figure 5 on page 9 2 Click the About icon and the Check for Updates button Diagnose Sleep Timer Drive Erase WD Drive Utilities Version 1 2 0 85 2015 Westem Digital Technologies Inc All rights reserved Check ia Updates WD Backup When the WD Backup software determines that a software update is available it m Generates and displays a software update notification Adds the Update WD Backup selection to the WD Backup view menu 1 Click the WD logo icon in the Windows taskbar and select WD Backup to display the WD Backup view menu 2 Select Update WD Backup Settings Update WD Backup Help View Notifications 3 Quit MANAGING AND CUSTOMIZING THE SOFTWARE 26 MY PASSPORT ULTRA METAL EDITION USER MANUAL Configuring Your Cloud Service Account Before you can use a cloud service as a backup source or target device you must configure your account for access by the WD Backup software 1 Open the Select your WD storage device or cloud service dialog by clicking either Add Backup Plan on the WD Backup screen Configure backup on the WD Backup view menu from the Windows taskbar Configure backup Restore files Settings Update WD Backup Help View Notifications 1 Quit 2 Onthe Select your WD storage device or cloud service dia
15. My Passport Ultra Metal Edition Premium Storage User Manual m x e D um o U O e o SI D WD Service and Support Should you encounter any problem please give us an opportunity to address it before returning this product Most technical support questions can be answered through our knowledge base or email support service at http support wd com lf the answer is not available or if you prefer please contact WD at the best telephone number shown below Your product includes 30 days of free telephone support during the warranty period This 30 day period starts on the date of your first telephone contact with WD Technical Support Email support is free for the entire warranty period and our extensive knowledge base is available 24 7 To help us keep you informed of new features and services remember to register your product online at http register wd com Accessing Online Support Visit our product support website at http support wd com and choose from these topics Downloads Download drivers software and updates for your WD product Registration Register your WD product to get the latest updates and special offers Warranty amp RMA Services Get warranty product replacement RMA RMA status and data recovery information Knowledge Base Search by keyword phrase or Answer ID Installation Get online installation help for your WD product or software WD Community Sh
16. PASSPORT ULTRA METAL EDITION USER MANUAL Select your WD storage device or cloud service Your files will be backed up to the device or cloud service you select Figure 4 WD Backup Screen Note The displayed capacity ME matches the capacity of the pn connected drive 831 48 GB v E Diagnose Sleep Timer Drive Erase Check the status of your drive Check for potential drive failures It only takes a few seconds Run Drive Status Check Scan your drive Quick Drive Test Check for major performance problems It usually takes two minutes or less Run Quick Drive Test Complete Drive Test Run a full media scan to detect bad sectors This scan may take several hours for high capacity drives Run Complete Drive Test Figure 5 WD Drive Utilities Screen CONNECTING THE DRIVE AND GETTING STARTED 9 MY PASSPORT ULTRA METAL EDITION USER MANUAL Backing Up Files This chapter includes the following topics How the Backup Function Works Backing Up Files How the Backup Function Works The WD Backup software is a scheduled backup application that automatically backs up the files that you select on the schedule that you specify When you create a backup plan you specify the backup Target the external storage device where you will copy your files for backup protection The backup target can be any supported m External storage drive Cloud service account Source the computer
17. Passport Ultra Metal Edition featuring a sophisticated aluminum design high capacity and local and cloud backup software Stylish aluminum design The My Passport Ultra Metal Edition drive brings brains and beauty to portable storage Striking colors and an innovative radial design complement your on the go style Automatic scheduled backup software The WD Backup software works quietly in the background to help protect your data using minimal computer resources Set the backup schedule to automatically back up your files at any time on any day week or month Local and cloud backup Choose where you back up your files Back up files to your My Passport Ultra Metal Edition drive or back up files to the cloud using Dropbox A Dropbox account is required for cloud backup Cloud services can be changed terminated or interrupted at any time and can vary by country Save share access in the cloud Do more with the My Passport Ultra Metal Edition drive and your Dropbox account Share and access your files securely online from anywhere on any device with Dropbox cloud integration Big capacity in a small package You can save or back up a ton of your important documents digital memories and entertainment all in one convenient place Easy setup Just plug it in and you are ready to go Formatted out of the box for your computer so you can quickly start saving your important documents photos videos and musi
18. acting WD Technical Support 0 0 cece ees i 1 About Your WD Drive ier REEE RE RRPEE SE REDE A E dente meio 1 Galles iui AE OU Qa sx aenea ea a ee OES Eats qa b E EE Rd aUe S Pte uns 1 sure nia PER Cc 2 Optional ACCESSONIOS a cntlaw aad LA ANON CR OR ACA UR eR Un d Rd rr SUL 2 Operating System Compatibility llle 3 Bi GBA CETT ET TITEL TIT ML TIT TIL ee as eee ee ee 3 Ftd SIC ANI SS COON s uas acd us educ iiu qs atr a wen PT Beran onde peer a ipte o R ae obe 3 P owerAclVIby LED core tte ei oe fox ee ux a c edes Wed ah RA RR E 3 USB 040 InIeHde S sia dieses pes Denes Swe GE Ede E oe donde AD EE 4 FHegisteriHg Yol DEVO iecit cS ouf anew lath p Do deae i edm o beds eo nc Soe alae egi aap ee 4 PananG d recautloris d aix see dei ERA ew OWES aeg RP E So nues A ber o e ER AP 4 2 Connecting the Drive and Getting Started 5 Gonnecting Ine Drive tu vto oe edo s ete o ac RE dU tdeo tot wo wi teer ee 5 Getting Started with the WD Software llle 6 3 Backing UD RIOS 26 46 nw bER IRA DLEEEEPSRSEA EE sek aede st 10 How the Backup Function Works llle 10 BACKING UD RES sip te tant eal tat dob Mop hu bau ee eS uat oA eed dc ora oat 12 4 HOSLOlIng FIIGS x2 S t cap PEL E a ue RR LE 17 How the Restore Function Works llleeeeeeeee rh 17 miscuit TI A eee ates al ark oe See Se 17 5 Managing and Customizing the Drive 20 Check
19. afety Compliance Approved for US and Canada CAN CSA C22 2 No 60950 1 UL 60950 1 Safety of Information Technology Equipment Approuv pour les Etats Unis et le Canada CAN CSA C22 2 No 60950 1 UL 60950 1 S ret d quipement de technologie de l information COMPLIANCE AND WARRANTY INFORMATION 37 MY PASSPORT ULTRA METAL EDITION USER MANUAL CE Compliance For Europe Marking by the CE symbol indicates compliance of this system to the applicable Council Directives of the European Union including the EMC Directive 2004 108 EC and the Low Voltage Directive 2006 95 EC A Declaration of Conformity in accordance with the applicable directives has been made and is on file at Western Digital Europe KC Notice Republic of Korea only ABA hse o 7 7 E73 8G 3 AANA PENTE XD 7FWelA AES SHE ESPBALS epe PEA Fol MALS Ars Environmental Compliance China Aas A WR ICR y p f BRA i TG E NI AR E PE AT AUP PUT t Pb Hg Cd ER Z wE m 3 Cr VI PBB PBDE Vies AR 4 skrz Ar 4 pcs I 4 pcs at BO Ets JER ait PCBA i tt URN a WAL USB HAZE EMI JI amp itt A Ra O RANA REA EAE IPTE SA SE BS ERF SJ T11363 2006 PRERE BS SE SK DA Ps X X RAT BER SEHR RIP EVA TUE SBS pk LH ST T11363 2006 fil BI Bt SK CERP dM np HE TS ERR S d DU bdo X DH EAT E P I BE Eo Warranty Information Obtaining Service WD values your business and always attempts to pr
20. all the SES driver 1 Click the Start icon right click Computer and select Manage y Notepad Map network drive Disconnect network drive Show on Desktop Rename Properties INSTALLING THE SES DRIVER 34 MY PASSPORT ULTRA USER MANUAL 2 Onthe Computer Management screen under Computer Management Local click Device Manager Unknown Device and right click Update driver software File Action View Help 9153 8I BEI Ice NE W Computer Management Local 4 4 WIN7 32 4 i System Tools gt JE Computer Task Scheduler gt toa Disk drives Event Viewer gt MS Display adapters Shared Folders gt 43 DVD CD ROM drives amp Local Users and Groups gt n Human Interface Devices 83 Performance gt 4g IDE ATA ATAPI controllers gy Device Manager IEEE 1394 Bus host controllers 4 53 Storage Keyboards f Disk Management gt JI Mice and other pointing devices gt Bs Services and Applications gt Ju Monitors gt MP Network adapters a Jh Other devices EM jj Unknown TE gt NB Ports COM amp L Update Driver Software b D Processors Disable gt M Sound video anc Uninstall gl System devices gt Universal Serial B Scan for hardware changes Properties More Actions Launches the Update Driver Software Wizard for the selected device 3 On the Update Driver Software screen click Browse my computer for driver software o o
21. are your thoughts and connect with other WD users Contacting WD Technical Support When contacting WD for support have your WD product serial number system hardware and system software versions available North America Europe toll free 00800 ASK4 WDEU English 800 ASK 4WDC 00800 27549338 800 275 4932 Europe 31 880062100 Spanish 800 832 4778 Middle East 31 880062100 Africa 31 880062100 Mexico 001 8002754932 Russia 8 10 8002 335 5011 South America Asia Pacific Chile 1230 020 5871 Australia 1800 429 861 0011 800 2275 4932 Colombia 009 800 83247788 China 800 820 6682 400 627 6682 Venezuela 0800 100 2855 Hong Kong 3057 9031 Peru 0800 54003 India 1800 200 5789 1800 419 5591 Uruguay 000 413 598 3787 Indonesia 001 803 852 3993 Argentina 0800 4440839 Japan 0800 805 7293 Brazil 0800 7704932 Korea 02 2120 3415 0021 800 83247788 Malaysia 1800 817 477 New Zealand 0508 555 639 00800 2275 4932 Philippines 1800 1855 0277 Singapore 1800 608 6008 Taiwan 0800 225 593 Thailand 00 1800 852 5913 Other countries 86 21 2603 7560 Toll free number available in the following countries Austria Belgium Czech Republic Denmark France Germany Ireland Italy Netherlands Norway Poland Slovakia Spain Sweden Switzerland United Kingdom MY PASSPORT ULTRA METAL EDITION USER MANUAL Table of Contents WD Service and SuppOLE vas duo aou re ee 3d 0 eS DR a E eoo Me at ege LAC eta i Accessing Online Support 2 0 rn i Cont
22. c Ultra fast USB 3 0 Transfer files quickly with USB 3 0 powered directly from the USB port on your computer No separate power supply is needed ABOUT YOUR WD DRIVE 1 MY PASSPORT ULTRA METAL EDITION USER MANUAL WD reliability WD knows your data is important so we build our drives to demanding requirements for durability shock tolerance and long term reliability And for peace of mind we back up our reliability with a 3 year limited warranty Important For the latest WD product information and news visit our website at http www westerndigital com For the latest software firmware and product documentation and information go to http support wd com downloads Kit Contents As shown in Figure 1 your My Passport Ultra Metal Edition drive kit includes the following My Passport Ultra Metal Edition portable hard drive with the WD Backup WD Drive Utilities V and WD Quick View software USB 3 0 cable Quick Install Guide Optional Accessories For information about optional accessories for WD products visit E Contact WD Technical Support in your region For a list of Technical Support contacts visit http support wd com and see Knowledge Base Answer ID 1048 My Passport Ultra Metal Edition Drive USB 3 0 Cable Quick Install Guide Figure 1 My Passport Ultra Metal Edition Drive Kit Components ABOUT YOUR WD DRIVE 2 MY PASSPORT ULTRA METAL EDITION USER MANUAL Operating System C
23. e drive See Troubleshooting on page 30 for more information about reformatting a drive Restoring the WD Software and Disk Image After you have reformatted your drive for use on Mac computers go to http support wd com and see Knowledge Base Answer ID 7 for information about downloading and restoring the Mac versions of the WD Apps software and disk image The WD Backup software is not available for Mac computers USING THE DRIVE WITH A MAC COMPUTER 29 MY BOOK USER MANUAL Troubleshooting This chapter includes the following topics Installing Partitioning and Formatting the Drive Frequently Asked Questions If you have problems installing or using this product refer to this troubleshooting section or visit our support website at http support wd com and search our knowledge base for more help Installing Partitioning and Formatting the Drive How to Answer ID Partition and format a WD drive on Windows 8 7 Vista and Mac 3865 OS X Convert a Mac OS X GPT partition to an NTFS partition in Windows 7 3647 or Vista Download software utilities firmware updates and drivers for WD 1425 products from the Downloads Library Format a WD external hard drive in FAT32 to use Windows or Mac 291 OS X The FAT32 file system has a maximum individual file size of 4 GB and cannot create partitions larger than 32 GB in Windows To create partitions larger than 32 GB in FAT32 when reformatting the drive dow
24. estore is generally a four step process 1 Select the backup target device and the scheduled backup that has the files you want to restore 2 Select the location where you want to restore the files 3 Specify what you want to restore either individual files and folders or everything 4 Restore the files Restoring Files 1 Open the Restore a backup dialog by clicking either Restore on the WD Backup screen f WD Backup Boo Backup E About Restore a backup on the WD Backup view menu from the Windows taskbar My Passport Ultra Metal Edition My Passport Ultra Metal Edition F Backup Now Restore a backup Pause all heduled backups Settings Help View Notifications 2 Quit RESTORING FILES 17 MY PASSPORT ULTRA METAL EDITION USER MANUAL a WD Backup Backup Restore 3 About Restore a backup My Passport Ultra Metal Edition My Passport dition F Where do you want to restore your files amp Original Location The location your files were backed up from Select Location Select a new location CAUsersyWDTechPubsyDocumentsyVRestore Select Files to Restore 2 On the Restore a backup dialog a Ifyou have more than one backup target device connected to your computer click to select the one that has the backup files you want to restore b Select the location option for where you want to restore the files Original Location and proceed
25. evice must accept any interference received including interference that may cause undesired operation This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This device generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or television reception However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio television technician for help Any changes or modifications not expressly approved by WD could void your authority to operate this device ICES 003 NMB 003 Statement Cet appareil num rique de la classe B est conforme la norme NMB 003 du Canada This device complies with Canadian ICES 003 Class B S
26. for its use nor for any infringement of patents or other rights of third parties which may result from its use No license is granted by implication or otherwise under any patent or patent rights of WD WD reserves the right to change specifications at any time without notice Western Digital WD the WD logo and My Passport are registered trademarks and WD Backup WD Drive Utilities Data Lifeguard and My Passport Ultra are trademarks of Western Digital Technologies Inc in the U S and other countries Apple Mac OS X and Time Machine are trademarks of Apple Inc registered in the U S and other countries Other marks may be mentioned herein that belong to other companies Pictures shown may vary from actual products 2015 Western Digital Technologies Inc All rights reserved Western Digital 3355 Michelson Drive Suite 100 Irvine California 92612 U S A 4779 705127 A02 May 2015
27. hedule How often do you want to back up your files Hourly Daily Monthly Cancel Selecting Configures automatic backups Hourly Every hour on the hour 24 hours day 7 days week Daily Once a day on the days of the week at the hour or half hour you specify fJ Automatic Backup Schedule How often do you want to back up your files Hourly Days At 12 00 PM amp Daily v Sunday Monthly V Monday V Tuesday 4 Wednesday v Thursday v Friday 7 Saturday 4 Cancel For a daily backup a Select or clear the Days check boxes to specify the days of the week you want to run your backup b Use the At drop down list box to specify the time of day that you want to run your backup Continued BACKING UP FILES 14 MY PASSPORT ULTRA METAL EDITION USER MANUAL Selecting Configures automatic backups Monthly Once a month on the day you select at the hour or half hour you specify If Automatic Backup Schedule How often do you want to back up your files Hourly Every Weeks Days at 12 00 PM Daily v First E Sunday amp Monthly IE Second iv Monday E Third IL Tuesday E Fourth E Wednesday E Last IL Thursday I Friday I Saturday m For a monthly backup a Select or clear the Weeks check boxes to specify which occurrences of the day that you want to run your backup First Second Third Fourth or Last b Select or clear the Day
28. iew 35 2 MB will be used on drive C O Custom Install g agree to the terms of the Western Digital End User License Agreement Cancel 3 Onthe Installation Type dialog a Select the option that you want to use for the installation Recommended Install Installs all of the WD software Custom Install Installs only the WD software that you select b Click the Western Digital End User License Agreement link and read the agreement CONNECTING THE DRIVE AND GETTING STARTED 6 MY PASSPORT ULTRA METAL EDITION USER MANUAL C Select the I agree check box to accept the agreement and activate the Next button d Click Next 4 The dialog that appears depends on the installation option you selected at Step 3 IF you selected the option THEN Recommended Install The Installing Applications dialog appears Custom Install The Custom Install dialog appears Custom Install Please P uL s 15 and documents wih a backup to a WD drree or the cloud p wA WD Drive Utilities 18 7 M e Configure manage and diagnose your WO drove L o WD Quick View 9 9 M Wew the status of your dine and access hlez for easy storage managemen On the Custom Install dialog a Select the check boxes for the applications that you want to install b Click Next to display the Installing Applications dialog 5 The Installing Applications dialog LJ WD Apps Setup Installing Applications
29. ing Drive Health A eU SE PESO e ata En dotem d 20 Erasing Ime DANO PET 21 MeGISICNING Ne DIVE oed o Sad ie ew der qoid Kel dete tees 22 Restoring the WD Software and Disk Image 0000 eee eee eee 23 Setting the Drive Sleep Timer e 23 Using the WD Quick View ICON c oat do o SU beater iene eo EO 24 Checking Drive Slats espirais E ied desea Ro abd we o dA 24 MONTONG ICOM AIET S naea ag gas usi sas eee bead RA eh eee db Eu oue ROS aes 24 Safely Disconnecting the Drive cc ees 25 TABLE OF CONTENTS iii MY PASSPORT ULTRA METAL EDITION USER MANUAL Managing and Customizing the Software 26 Checking for Software UpdateS 0 2 0 ce ee rns 26 Configuring Your Cloud Service Account 0 0000 ee eee ees 27 Uninstalling the WD Software 2 0 0c rn 28 Using the Drive with a Mac Computer Le 29 Heformattung the Drive a scat a Shek fus gena eR e Ie ete Ota Siete rud le ce e s eb dn 29 Restoring the WD Software and Disk Image llle 29 TEOUDIGSNOOUNG 4 3 ssa ARS Eon Spa Ep RU E Ed 30 Installing Partitioning and Formatting the Drive llle 30 Frequently Asked Questions 0c cee eee rn 30 Installing the SES Driver eres 32 Installing on Windows Vista ComputerS 0000 cece ee eres 32 Installing on Windows 7 and Windows 8 Computers 00 00 eee eee eee
30. log select to highlight the Dropbox icon Fa WD Backup Select your WD storage device or cloud service Your files will be backed up to the device or cloud service you select My Passport Ultra Metal Edition My Passport dition F 7 3 Click Next to display the connection dialog for your Dropbox account Connect to Dropbox Click Sign In to allow WD Backup access to your Dropbox account Sign In After you have allowed WD Backup access to your account click Finish to complete the connection process 4 On the connection dialog a Click Sign In The WD Backup software initiates a connection request on your behalf and uses your Web browser to access the Dropbox website MANAGING AND CUSTOMIZING THE SOFTWARE 27 MY PASSPORT ULTRA METAL EDITION USER MANUAL b On the Dropbox website if you have not configured your account to remember your login credentials type your email address and password and click Sign In to see the connection request from the WD Backup software c Click Allow to accept the connection request The Success indication signifies that the WD Backup software has been granted access to your Dropbox account e Click Finish on the Dropbox connection dialog to finalize the configuration and display the Setup Complete dialog with Dropbox selected as your backup target device f WD Backup Setup Complete Dropbox device is selected Review your backup settings Automatic Backups Hour
31. ly Edit Schedule Include Files Default CAUsersWDTechPubs Edit Files Start Backup Cancel Uninstalling the WD Software Use your operating system s Add or Remove Programs function to uninstall the WD software from your computer Operating System Procedure Windows Vista or Windows 7 1 Click Start Control Panel 2 Double click Programs and Features 3 Click Uninstall a program and select the application or the icon for the WD software that you want to uninstall m WD Drive Utilities m WD Backup 4 Click Uninstall Change and Yes at the Do you wish to proceed prompt Windows 8 1 Right click the tile for the WD Software that you want to uninstall on the Start screen m WD Drive Utilities m WD Backup Select Uninstall in the Windows taskbar 3 Click Yes at the Are you sure prompt N MANAGING AND CUSTOMIZING THE SOFTWARE 28 MY PASSPORT ULTRA USER MANUAL Using the Drive with a Mac Computer The drive is formatted as a single NTFS partition for compatibility with updated Windows operating systems To use the drive on Mac OS X operating systems and to use Time Machine if you want you must reformat the drive to a single HFS J partition This chapter includes the following topics Reformatting the Drive Restoring the WD Software and Disk Image Reformatting the Drive Go to http support wd com and refer to Knowledge Base Answer ID 3865 for information about reformatting th
32. ly selects the check boxes for all of the files and subfolders in the folder c Clear the check box for each file and folder that you do not want to include in the backup Note also that clearing the check box for a folder automatically clears the check boxes for all of the files and subfolder in the folder Note The default backup source is everything in the Windows Users folder for your computer user name Be sure to clear that selection if you do not want to include those files and folders in your backup d Click OK to save your selections and close the Select Files to Back Up screen 8 Verify that your Automatic Backups and Include Files specifications are correct 9 Click Start Backup to save and launch your backup plan and close the Setup Complete dialog 10 The WD Backup software runs the first backup immediately and shows the progress with a Backup in progress x complete message on the Backup dialog After the initial backup completes the backup runs automatically according to the specified schedule BACKING UP FILES 16 MY PASSPORT ULTRA METAL EDITION USER MANUAL Restoring Files This chapter includes the following topics How the Restore Function Works Restoring Files How the Restore Function Works The WD Backup software makes it easy for you to restore backed up files from your backup target device to either heir original locations on the backup source device m Any other location you select R
33. ndows environment Red and white Overheated Power down the device and let it cool for 60 minutes Power it back up and if the problem persists contact WD Support MANAGING AND CUSTOMIZING THE DRIVE 24 MY PASSPORT ULTRA METAL EDITION USER MANUAL Safely Disconnecting the Drive CAUTION To prevent data loss close all active windows and applications before shutting down or disconnecting the drive You can safely disconnect the drive by either a Clicking the WD Quick View icon in the Windows taskbar and selecting the Safely remove My Passport Ultra option About WD Quick View Safely remove My Passport Ultra Metal Edition USB HDD F Exit Right clicking the drive icon on the WD Drive Utilities screen and selecting the Eject Disk option My Passport Ultra Metal Edition Open ne caia Properties Er Qi Wait for the power activity LED to stop flashing before disconnecting the drive from the computer MANAGING AND CUSTOMIZING THE DRIVE 25 MY PASSPORT ULTRA METAL EDITION USER MANUAL Managing and Customizing the Software This chapter includes the following topics Checking for Software Updates Configuring Your Cloud Service Account Uninstalling the WD Software Checking for Software Updates If an update is available follow the on screen download and installation instructions Software Procedure WD Drive Utilities 1 Open the WD Drive Utilities software by clicking either m The WD
34. nload the External USB FireWire FAT32 Formatting Utility from http support wd com product download Windows users can avoid these size limitation by formatting the drive to NTFS using either the Windows Disk Management utility or similar third party software For further details see Answer ID 291 at http support wd com Article IDs 314463 and 184006 at support microsoft com The appropriate third party software documentation or support organization Frequently Asked Questions Q Why is the drive not recognized under My Computer or on the computer desktop A If your system has a USB 3 0 or USB 2 0 PCI adapter card be sure that its drivers are installed before connecting your WD USB 3 0 external storage product The drive is not recognized correctly unless USB 3 0 or USB 2 0 root hub and host controller drivers are installed Contact the adapter card manufacturer for installation procedures Q Why won t my computer boot when connect my USB drive to the computer before booting A Depending on your system configuration your computer might try to boot from your WD portable USB drive Refer to your system s motherboard BIOS setting documentation to disable this feature or visit http support wd com and see Knowledge Base Answer ID 1201 For more information about booting from external drives refer to your system documentation or contact your system manufacturer TROUBLESHOOTING 30 MY BOOK USER MANUAL Why is the da
35. of merchantability or fitness for a particular purpose and b any and all obligations and liabilities of WD for damages including but not limited to accidental consequential or special damages or any financial loss lost profits or expenses or lost data arising out of or in connection with the purchase use or performance of the Product even if WD has been advised of the possibility of such damages In the United States some states do not allow exclusion or limitations of incidental or consequential damages so the limitations above may not apply to you This warranty gives you specific legal rights and you may also have other rights which vary from state to state GNU General Public License GPL Firmware incorporated into this product may include third party copyrighted software licensed under the GPL or Lesser General Public License LGPL collectively GPL Software and not Western Digital s End User License Agreement In accordance with the GPL if applicable 1 the source code for the GPL Software may be downloaded at no charge from http support wd com download gpl or obtained on CD for a nominal charge from http support wd com download gpl or by calling Customer Support within three years of the date of purchase 2 you may re use re distribute and modify the GPL Software 3 with respect solely to the GPL Software no warranty is provided to the extent permitted by applicable law and 4 a copy of the GPL is incl
36. ompatibility Your My Passport Ultra Metal Edition drive and the WD Drive Utilities software are compatible with the following operating systems Windows Mac OS X Windows Vista Snow Leopard m Windows 7 Lion m Windows 8 Mountain Lion m Windows 8 1 Mavericks Yosemite The WD Backup software is compatible with the following operating systems Windows Vista m Windows 7 m Windows 8 m Windows 8 1 Compatibility can vary depending on hardware configuration and operating system For highest performance and reliability always install the latest updates and service pack SP For Windows computers go to the Start menu and select Windows Update For Mac computers go to the Apple menu and select Software Update or App Store Disk Drive Format Your My Passport Ultra Metal Edition drive is formatted as a single NTFS partition for compatibility with all updated Windows operating systems If you want to use the drive with a Mac computer see Reformatting the Drive on page 29 and Troubleshooting on page 30 Physical Description As shown in Figure 2 on page 4 the My Passport Ultra Metal Edition drive has power activity LED indicator A USB 3 0 interface port Power Activity LED The power activity LED shows the drive s power state as follows LED Appearance Power State Activity On steady Idle Fast flashing approximately 3 times per second Activity Slow flashing approximately every 2 5 seconds Sy
37. ovide you the very best of service If this Product requires maintenance either contact the dealer from whom you originally purchased the Product or visit our product support website at http support wd com for information on how to obtain service or a Return Material Authorization RMA If it is determined that the Product may be defective you will be given an RMA number and instructions for Product return An unauthorized return i e one for which an RMA number has not been issued will be returned to you at your expense Authorized returns must be shipped in an approved shipping container prepaid and insured to the address provided on your return paperwork Your original box and packaging materials should be kept for storing or shipping your WD product To conclusively establish the period of warranty check the warranty expiration serial number required via http support wd com WD shall have no liability for lost data regardless of the cause recovery of lost data or data contained in any Product placed in its possession COMPLIANCE AND WARRANTY INFORMATION 38 MY PASSPORT ULTRA METAL EDITION USER MANUAL Limited Warranty WD warrants that the Product in the course of its normal use will for the term defined below be free from defects in material and workmanship and will conform to WD s specification therefor The term of your limited warranty depends on the country in which your Product was purchased The term of your limited wa
38. plete drive test It tests every sector for error conditions and inserts bad sector markers as required MANAGING AND CUSTOMIZING THE DRIVE 20 MY PASSPORT ULTRA METAL EDITION USER MANUAL The best time to run the drive diagnostics and status checks is on a regular basis before you encounter any problems with your drive And because they are so fast running the drive status check and the quick drive test provides a high level of assurance with minimal inconvenience Then run all three whenever you encounter disk error conditions when writing or accessing files 1 Open the WD Drive Utilities software by clicking either The WD Drive Utilities desktop shortcut icon Start gt All Programs gt Western Digital gt WD Apps gt WD Drive Utilities See Figure 5 on page 9 2 f you have more than one supported device connected to your computer select the one that you want to check 3 On the Diagnose dialog click the button for the test that you want to run Run Drive Status Check Run Quick Drive Test Run Complete Drive Test Erasing the Drive CAUTION Erasing your drive permanently deletes all of the data on the drive Always make sure that you no longer need any of the data on your drive before erasing it Note Erasing your drive also deletes the WD software and all of the support files utilities and user manual files You can download these to restore your to its original configuration after erasing the drive 1
39. rranty is for 3 years in the North South and Central America region 3 years in the Europe the Middle East and Africa region and 3 years in the Asia Pacific region unless otherwise required by law The term of your limited warranty period shall commence on the purchase date appearing on your purchase receipt WD shall have no liability for any Product returned if WD determines that the Product was stolen from WD is counterfeit or fake or that the asserted defect a is not present b cannot reasonably be rectified because of damage occurring before WD receives the Product or c is attributable to misuse improper installation alteration including removing or obliterating labels and opening or removing external enclosures unless the product is on the list of limited user serviceable products and the specific alteration is within the scope of the applicable instructions as found at http support wd com accident or mishandling while in the possession of someone other than WD Subject to the limitations specified above your sole and exclusive warranty shall be during the period of warranty specified above and at WD s option the repair or replacement of the Product The foregoing limited warranty is WD s sole warranty and is applicable only to products sold as new The remedies provided herein are in lieu of a any and all other remedies and warranties whether expressed implied or statutory including but not limited to any implied warranty
40. s appendix includes the following topics Installing on Windows Vista Computers Installing on Windows 7 and Windows 8 Computers Installing on Windows Vista Computers After connecting the drive as shown in Figure 3 on page 5 the Found New Hardware screen displays Note f Autoplay is enabled two additional screens might appear at the same time as the Found New Hardware screen If they appear close them 1 On the Found New Hardware screen select the Locate and install driver software option Found New Hardware Windows needs to install driver software for your WD SES Device USB Device Locate and install driver software recommended j Windows will guide you through the process of installing driver software for your device gt Ask me again later Windows will ask again the next time you plug in your device or log on Don t show this message again for this device Your device will not function until you install driver software Cancel INSTALLING THE SES DRIVER 32 MY PASSPORT ULTRA USER MANUAL 2 On the Insert the disc dialog select the I don t have the disc option and click Next wey rii Found Mew Hardware WD SES Device USB Device Insert the disc that came with your WD SES Device USB Device If you have the disc that came with your device insert it now Windows will automatically search the disc for driver software t Idon t have the disc Show me other options
41. s check boxes to specify the days of the week that you want to run your backup c Usethe At drop down list box to specify the time of day that you want to run your backup Click OK to save and implement your change to the backup schedule and close the Automatic Backup Schedule screen After changing the backup schedule IF you want to THEN click Accept the default Include Files setting Start Backup to save and launch your backup plan and close the Setup Complete dialog Skip to Step 10 on page 16 Change the Include Files setting Edit Files to display the Select files to back up screen and proceed to Step 7 on page 16 BACKING UP FILES 15 MY PASSPORT ULTRA METAL EDITION USER MANUAL 7 Onthe Select Files to Back Up screen f Select Files to Back Up My Computer Dropbox o 3 4 Libraries E Documents E Music E Pictures E Videos 4 My Computer im OS C a Click to select the device that has the files and folders you want to back up My Computer Dropbox Note f the files and folders you want to back up are in a Dropbox account and you have not configured the account for access by the WD Backup software see Configuring Your Cloud Service Account on page 27 b Inthe file structure view of the selected device click the selectors to open the listings and select the check box for each file and folder that you want to back up Note that selecting the check box for a folder automatical
42. stem standby ABOUT YOUR WD DRIVE 3 MY PASSPORT ULTRA METAL EDITION USER MANUAL SS lt USB 3 0 Interface Port Power Activity LED Figure 2 My Passport Ultra Metal Edition Drive USB 3 0 Interface USB 3 0 supports data transfer rates up to 5 Gb s USB 3 0 is backward compatible with USB 2 0 Connection to a USB 2 0 port transfers data at the port speed up to 480 Mb s Registering Your Drive Always register your My Passport Ultra Metal Edition drive to get the latest updates and special offers You can easily register your drive using the WD Drive Utilities software as described in Registering the Drive on page 22 Another way is to register online at http register wd com Handling Precautions WD products are precision instruments and must be handled with care during unpacking and installation Rough handling shock or vibration can damage drives Always observe the following precautions when unpacking and installing your external storage product Do not drop or jolt the drive Do not move the drive during activity ABOUT YOUR WD DRIVE 4 MY PASSPORT ULTRA METAL EDITION USER MANUAL Connecting the Drive and Getting Started This chapter provides instructions for connecting the drive and installing the WD software on your computer It includes the following topics Connecting the Drive Getting Started with the WD Software Connecting the Drive 1 Turn on your computer 2 Connect the drive
43. ta transfer rate slow Your system may be operating at USB 1 1 speeds due to an incorrect driver installation of the USB 3 0 or USB 2 0 adapter card or a system that does not support USB 3 0 or USB 2 0 How do determine whether or not my system supports USB 3 0 or USB 2 0 Refer to your USB card documentation or contact your USB card manufacturer Note f your USB 3 0 or USB 2 0 controller is built in to the system motherboard be sure to install the appropriate chipset support for your motherboard Refer to your motherboard or system manual for more information What happens when a USB 3 0 or USB 2 0 device is plugged into a USB 1 1 port or hub USB 3 0 and USB 2 0 are backward compatible with USB 1 1 When connected to a USB 1 1 port or hub a USB 3 0 or USB 2 0 device operates at the USB 1 1 full speed of up to 12 Mbps If your system includes a PCI Express slot you can achieve USB transfer rates by installing a PCI Express adapter card Contact the card manufacturer for installation procedures and more information TROUBLESHOOTING 31 MY PASSPORT ULTRA USER MANUAL Installing the SES Driver If you do not install the WD software you should install the SCSI Enclosure Services SES driver on Windows computers to keep the hardware pop up wizard from displaying every time you connect your My Passport drive to your computer Note The SES Driver is installed automatically when you install the WD software Thi
44. to Step c on page 19 Select Location to activate the Browse button and 1 Click Browse to display the Select Location screen f Select Location QU E k Computer OS C Organize Mew folder J a WD Backup Name Date modified I os 9 AdwCleaner Cx My Passport Ultra Metal Edition F di Analytics d Favorites apps JB WDTechPubs Ji dell El My Documents Drivers 3 21 2013 11 08 AM A My Music Do Intel 3 21 2013 9 43 AM E My Pictures PerfLogs 7 13 2009 8 20 PM E My Videos di Program Files 12 9 2014 9 16 AM n Program Files x86 4 24 2015 10 50 AM ProgramData 4 14 2015 7 39 AM 4 Er j Folder 0 CG Select Folder RESTORING FILES 18 MY PASSPORT ULTRA METAL EDITION USER MANUAL 2 Use the folder structure view of your computer to select the restore location 3 With the selected folder name in the Folder box click Select Folder 4 The WD Backup software closes the Select Location screen and displays the path to the selected folder on the Restore dialog C Click Select Files to Restore to display the Restore Files screen with the most recent backup selected by default in the View files from list fg Restore Files View files from 5 11 2015 10 01 31 AM 5 11 2015 9 01 31 AM Select files to restore from My Passport Ultra 5 11 2015 8 02 28 AM 5 11 2015 7 02 34 AM 5 8 2015 7 01 29 AM 5 7 2015 11 06 53 AM 3 Onthe Restore Files
45. uded herewith may be obtained at http www gnu org and may also be found at http support wd com download gpl Modification of or tampering with the Software including but not limited to any Open Source Software is solely at your own risk Western Digital is not responsible for any such modification or tampering Western Digital will not support any product in which you have or have attempted to modify the Software supplied by Western Digital COMPLIANCE AND WARRANTY INFORMATION 39 Index A Accessories optional 3 Alerts flashing icon 25 B Backup about backing up files 10 procedure 12 Box contents 2 C CAUTION about erasing the drive 21 preventing data loss when disconnect ing 25 China RoHS environmental compliance 38 Cloud service configuring 27 Compatibility with operating systems 3 Complete drive test 20 Compliance regulatory 37 Converting drive format 30 D Diagnose dialog 21 22 23 Disconnecting the drive 25 Disk image downloading and restoring 23 29 Drive diagnostics and status checks 20 disconnecting 25 disconnecting from a PC 25 handling precautions 4 sleep timer 23 status check 24 Drive Erase dialog 21 Drive formats converting 3 Drive status check 20 Drive Utilities Diagnose dialog 21 22 23 Drive Erase dialog 21 Register Your Device screen 22 oleep Timer dialog 23 E End User License Agreement link 6 Environmental compliance China RoHS 38 Erasing the drive 21 F FCC Class
46. vity to conserve power and extend the life of the drive Drive Erase Erase all of the data on the drive About See the installed software version check for software updates and register your drive to receive free technical support during the warranty period and find out about product enhancements and price discount opportunities Checking Drive Health The WD Drive Utilities software provides three diagnostic tools to help make sure that your drive is performing well Run the following tests if you are concerned that your drive is not operating properly Drive status check The drive status check is a failure prediction function that continuously monitors key internal performance attributes of the drive A detected increase in drive temperature noise or read write errors for example can provide an indication that the drive is approaching a serious failure condition With advanced warning you could take precautionary measures like moving your data to another drive before a failure occurs The result of a drive status check is a pass or fail evaluation of the drive s condition Quick drive test Your drive has a built in Data Lifeguard diagnostic utility that tests the drive for error conditions The quick drive test checks the drive for major performance problems The result of a quick drive test is a pass or fail evaluation of the drive s condition Complete drive test The most comprehensive drive diagnostic is the com
47. ware updates product enhancements and price discount opportunities Click Register Device Restoring the WD Software and Disk Image In addition to deleting all of the data on your drive erasing or reformatting the drive also removes the WD software and all of the support files utilities online help and user manual files If you ever need to remove and reinstall the WD software on your computer or move the drive to another computer and install the software there you will need to restore the WD software and disk image on your drive To do this after you have erased or reformatted the drive go to http support wd com and see Knowledge Base Answer ID 7 Setting the Drive Sleep Timer The drive sleep timer turns off the power to your drive after a certain period of inactivity to conserve power and minimize long term wear on the drive T Open the WD Drive Utilities software by clicking either The WD Drive Utilities desktop shortcut icon Start gt All Programs gt Western Digital gt WD Apps gt WD Drive Utilities See Figure 5 on page 9 If you have more than one supported device connected to your computer select the one that you want to set Click Sleep Timer to display the Sleep Timer dialog v 6 Diagnose Sleep Timer Drive Erase About Sleep Timer Specify when your drive will go into sleep mode when not in use Note If you have configured sleep setting for your operating system they may override
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