User`s Guide
Contents
1. allgaber User s Guide dh Gballgaber BY DISH To subscribe to programming or for assistance with using the Tailgater visit www mydish com tailgater or call 1 800 333 DISH 3474 Refer to www mydish com tailgater for additional information regarding equipment used with this product dish Manufactured by KING Please use this User s Guide and accompanying Quick Reference Guide to set up your system TABLE OF CONTENTS Page INtLOGUCHON 3 a ee a a He Hi 2 Important Safety Instructions oooooroccccno romo 2 Tailgater Package Contents 0 000 cee eee nennen 2 About Satellite TV Reception 0 0002 c eee eee eee 3 AbDOUL Signal LOSS 2 Pts los ae re 3 Connect Receiver to TV 00 ees 4 Tailgater Setup xxx Sas 2220 rar Sana 5 Tailgater ODGrallOni s 242424 ecetekeetese teeter ei 6 12 First Time Tailgater Operation with New Receiver 6 9 Standard Tailgater Operation 0 02000 eee eaee 10 12 eid MR ye 13 Proper Care of Your Equipment 20000 ce eee 13 Troubleshooting 2 25 52 62 a ee Ne dr 14 17 Manufacturer s Limited Warranty 2 2 22222 nennen 18 FC Gldellnies 32 354 neto size 19 PURCHASE DATE Month Day Year Record your serial number here DISH is a registered trademark of DISH Network L L C Tailgater is a registered trademark of DISH Network L L C HDMI is a registered tradem2. it may take a few minutes to download the electronic program guide and acquire signal before live TV appears 4 Unplug the power cord of your receiver for 10 seconds and plug it back in It may take up to 5 minutes for your receiver to power back on Local Channels Missing Local channels may not be available if your receiver is not physically located at or near the address listed on your DISH account Symptom Message Possible Cause Troubleshooting Guide Information Not Your receiver was not powered off at 1 Unplug the power cord of your receiver for 10 Available night to receive the nightly electronic seconds and plug it back in It may take up to program guide updates 5 minutes for your receiver to power back on 2 On the Mobile Antenna Setup Screen Your receiver has not yet acquired Verify the correct state is selected signal needed to gain access to the Highlight Scan then press SELECT electronic program guide Once your system has found its satellites it may take a few minutes to download the electronic program guide and acquire signal before live TV appears Guide Time is Incorrect The guide time may be incorrect if your receiver is not physically located at the address listed on your DISH account The guide time will be incorrect if you are using the Tailgater in an area with a different time zone than the address listed on your DISH account Video Pixels Audio Pops Obstructions to the Tailgater s vi
3. or other obstructions 2 Check that the coax cable between your receiver and the Tailgater is connected properly and hand tightened 3 Unplug the power cord of your receiver for 10 seconds and plug it back in It may take up to 5 minutes for your receiver to power back on 4 Verify you have selected a nationally broadcast channel CNN ESPN etc 1 Make sure nothing is blocking the Tailgater s view of the southern sky such as tree branches severe rain or other obstructions 2 Check that the coax cable between your receiver and the Tailgater is connected properly and hand tightened 3 Unplug the power cord of your receiver for 10 seconds and plug it back in It may take up to 5 minutes for your receiver to power back on 1 Make sure nothing is blocking the Tailgater s view of the southern sky such as tree branches severe rain or other obstructions 2 Check that the coax cable between your receiver and the Tailgater is connected properly and hand tightened 3 Try changing the channels to see if you are able to view live video 4 Unplug the power cord of your receiver for 10 seconds and plug it back in It may take up to 5 minutes for your receiver to power back on 1 Check to make sure the batteries are properly inserted in your remote If the SAT button on top of the remote does not light up when you press it replace the batteries 2 Set up your remote control Press the SYSTEM INFO button on the fro
4. assistance with using the Tailgater visit www mydish com tailgater or call 1 800 333 DISH 3474 S e PN 21424
5. view 1 Make sure nothing is blocking the Tailgater s of the southern sky such as tree view of the southern sky such as tree branches severe rain etc branches severe rain or other obstructions 2 Unplug the power cord of your receiver for 10 Your physical location may be seconds and plug it back in It may take up to outside the footprint of the desired 5 minutes for your receiver to power back on orbital slot Sporting Event Blackout Blackout patterns are applied based 744 on the physical address on your account Events outside the area surrounding your physical address may not be available Programming Not Authorized You may not be subscribed to the 1 Confirm that you subscribe to this channel by 005 013 014 channels you are trying to view using dish com mychannels 2 Unplug the power cord of your receiver for 10 Your receiver has been unplugged seconds and plug it back in It may take up to or not connected to signal for a 5 minutes for your receiver to power back on significant period of time 3 Call 800 333 DISH 3474 select TECH and then mention you need RV Tech Support When prompted by the audio menu enter the error number using your phone keypad and an activation command will be sent to your receiver Symptom Message Possible Cause Troubleshooting Over the Air Antenna The quality of reception and number 1 Check that the wiring between your DISH Channels Missing Error 739 of channels available depe
6. 3 error message may appear Call 1 800 333 DISH 3474 and follow the prompts to re authorize your receiver Note that if channel 101 appears scroll channel up or down to make sure 013 error message does not appear You can view your programming when your receiver has been authorized and the guide has finished downloading OPERATING NOTES IF YOU MOVE THE TAILGATER YOU WILL HAVE TO REPEAT STEPS 1 5 TO RE ACQUIRE THE SATELLITES AND RESTORE PROGRAMMING When in the northeastern United States television programming from the 129 satellite may not be available see page 3 If your system is inactive for an extended period of time you may have to call DISH Customer Service at 1 800 333 DISH 3474 to re authorize your receiver SECURITY The Tailgater can be secured to an object using a padlock and cable not included to deter theft Cable attached to secure location PROPER CARE OF YOUR EQUIPMENT 1 Always handle the Tailgater product carefully Do not drop the Tailgater Avoid excessive shock or vibration to the Tailgater Use caution when carrying the Tailgater Always carry the Tailgater by the handle Do not remove the cover of the Tailgater Doing so will void the Limited Warranty Do not stack the Tailgater on top of or below other electronic devices as this can cause heat build up or block the satellite signal from reaching the Tailgater 5 Never power wash the Tailgater Keep the enclosure clean from dir
7. 52 922 6889 ext 373 Tighten all of the coax cable connections only by hand If you use a wrench you may over tighten the connections and damage your equipment TAILGATER PACKAGE CONTENTS You will also need sold separately DISH Programming Subscription 50 RG 6 Coax Cable Receiver to DISH HD Solo TV cable s Receiver located outside l I I l Model ViP211z ViP211k ViP211 or 411 Receiver models compatible with the Tailgater may change This list may not be complete Please visit www mydish com tailgater for the most up to date receiver information ABOUT SATELLITE TV RECEPTION Satellite television uses satellites in a geostationary orbit over the earth This type of orbit enables the satellites to stay aligned over one place on the surface of the earth and to transmit your television programming to the Tailgater when pointed at the appropriate satellite Your television programming is delivered from up to 3 satellites located at the 110 119 and 129 west longitudes The Tailgater will automatically find and then switch between satellites as you change channels to offer you the ideal viewing experience Due to the low look angle for the 129 satellite in the northeastern region of the United States you may experience difficulty viewing programming from the 129 satellite while in this area Programming from the 110 and 119 This map is an approximati
8. air or at its option replace the Tailgater without charge When returning product KING will supply an RMA number Return Merchandise Authorization This number must be clearly written on the box Failure to clearly write RMA number on box may result in delays in processing claim Along with the product the customer should include in the box his her name address daytime phone number and proof of purchase and description of the problem This warranty does not cover installation and external wiring or remanufactured units This warranty does not cover damage caused by the use of a mounting bracket other than a mounting bracket specifically designed for this product by KING This warranty is not transferable from the original owner If itis determined that the unit needs to be returned to KING customer must return COMPLETE product freight prepaid to KING 11200 Hampshire Ave S Bloomington MN 55438 2453 Due to the expanding and changing TV market the manufacturer cannot be held responsible for changes made to satellite services Software updates to address such issues are not covered under this warranty This warranty also does not apply where The product has been abused misused improperly installed or improperly maintained Repairs have been made or attempted by others that are not certified by KING to do such repairs Repairs are required because of normal wear and tear Alterations have been made to the product The a
9. ark of HDMI Licensing L L C KING is a trademark of Electronic Controlled Systems Inc 0 INTRODUCTION Thank you for choosing DISH and the Tailgater Portable HDTV System You are about to experience the excitement of DISH satellite television programming and the convenience of the Tailgater portable antenna which delivers the very best picture and sound quality wherever you go DISH consistently provides the latest products and satellite delivered services with high performance ease of operation and a wide variety of entertainment options The Tailgater allows you to decide how and where you watch your DISH service N a Tailgater Package Contents Tailgater Antenna IMPORTANT SAFETY INSTRUCTIONS Please read this User s Guide thoroughly before using the Tailgater Keep this User s Guide and the included Quick Reference Guide in a safe place for future reference Follow all instructions and warnings Set up and operate the Tailgater in accordance with the instructions Do not power wash or submerge the Tailgater in water Hand wash only with mild soap and water See page 13 for additional care instructions Do not operate near any indoor or outdoor heat source such as radiators heat registers stoves barbecues campfires or other items that produce heat Servicing may be required if the unit has been dropped or damaged in any way or if the unit does not operate normally Call the KING Service Department at 9
10. by a person or vehicle Do not put the Tailgater near any heat sources Do not run the coax cable where it can be tripped on or run over by a vehicle Do not over tighten the coax cable connections Do not put sharp bends or kinks in the coax cable 3 Plug your receiver into a 110 volt AC power source The green power light on your receiver should illuminate or begin cycling on and off Wait for the green light to turn solid This may take up to two minutes If it does not turn solid power on your receiver using the front panel POWER button On z models this is located behind the door panel 4 Plugin and turn on your TV In your TV s input selection menu choose the input that matches the connection from your receiver Example If using an HDMI cable from your receiver choose the HDMI input on your TV See your TV owner s manual for details 5 TAILGATER OPERATION IF YOU ARE USING A NEW RECEIVER WITH THE TAILGATER YOU MUST FOLLOW i THE FIRST TIME SETUP PROCEDURE STARTING BELOW AFTER THIS FIRST TIME PROCEDURE YOU CAN USE STANDARD TAILGATER OPERATION STARTING ON PAGE 10 FIRST TIME TAILGATER OPERATION WITH NEW RECEIVER Program Remote to Receiver Step 1 of 5 The following 5 steps should take 1 Point your receiver s remote at the front of A the receiver and press SAT KL a Locate the receiver remote b While aiming at the receiver front panel press the SAT mode button on t
11. ew 1 Make sure nothing is blocking the Tailgater s of the southern sky such as tree view of the southern sky such as tree branches severe rain etc branches severe rain or other obstructions 2 Unplug the power cord of your receiver for 10 Your receiver s signal is low seconds and plug it back in It may take up to 5 minutes for your receiver to power back on 3 Check that the coax cable between your receiver and the Tailgater is connected properly MANUFACTURER S LIMITED WARRANTY Every Tailgater portable antenna is thoroughly inspected and tested before leaving the factory and is covered by the following one year parts limited warranty from the date of original purchase One year parts warranty The customer is not responsible for the cost of replacement parts if the original part is determined to be defective under the terms of the warranty The customer is responsible for the cost of replacement parts after one year If any trouble develops during the warranty period the customer should contact DISH at 1 800 333 DISH 3474 The customer must contact DISH before the warranty period expires The customer must supply proof of purchase such as a dated sales receipt when requesting warranty service If the customer cannot supply proof of purchase the warranty period shall start 60 days after date of manufacture If inspection shows the trouble is caused by defective workmanship or material product manufacturer KING will rep
12. he remote Press RECORD c Press RECORD on the remote Select Continue when a numb appears in the box above When a number appears in the box verify CONTINUE is highlighted Press SELECT on your remote Portable Antenna Setup 1 The portable antenna must be placed on a stable surface with a clear view of The Portable Antenna Setup screen en siy a 2 Ensure no obstructions block the line of sight from the portable antenna to the will display sky 3 Select the state where the portable antenna is currently located below and select Scan a umma Y ry IN STEPS 2 6 DO NOT BLOCK THE TAILGATER S LINE OF SIGHT TO THE SATELLITES IN THE SOUTHERN SKY AT ANY TIME 2 Use the arrow buttons on your remote to highlight the letter group that includes the first letter of the state you are currently in Press SELECT 3 Highlight the state you are currently in from the state menu Press SELECT 4 Verify Scan is highlighted Press SELECT The scan will begin and may take up to several minutes to complete Portable Antenna Setup 1 The portable antenna must be placed on a stable surface with a clear view of the southern sky 2 Ensure no obstructions block the line of sight from the portable antenna to the sky 3 Select the state where the portable antenna is currently located below and select Scan 2 Cam Y Portable Antenna Setup 1 The portable antenna mus
13. nds on receiver and your over the air antenna is among other things the over the configured properly air antenna s placement and your 2 Unplug the power cord of your receiver for 10 location seconds and plug it back in It may take up to 5 minutes for your receiver to power back on Weather conditions may interfere 3 Re scan over the air antenna channels to your with channel reception receiver Using the DISH remote press MENU then 6 8 to access the local channels screen Select Scan Locals Outside of Viewing Area Local channels may not be available 120 if your receiver is not physically located at or near the address listed on your DISH account Local Channels Interrupted Local channels may not be available 536 if your receiver is not physically located at or near the address listed on your DISH account Missing Channels The electronic program guide may 1 Press the GUIDE button on your remote twice not be set to My Channels to display the Favorites List Options menu Select My Channels using the arrow buttons You may not have the orbital on your remote slots required to view the missing 2 Confirm that you subscribe to the missing television programming channel by using dish com mychannels 3 Perform a check switch test Using your DISH remote press MENU then 6 1 1 Highlight the Check Switch Button then press SELECT Highlight Scan then press SELECT Once your system has found its satellites
14. nt panel of your receiver The System Info screen displays Press and release the SAT button on your remote control Press and release the RECORD button You may see the remote address change on the screen Press and release the SELECT button on your remote to continue Symptom Message Possible Cause Troubleshooting Channel Signal Loss 004 Tailgater has not tracked to the 1 Unplug the power cord of your receiver for 10 appropriate orbital slot upon channel seconds and plug it back in It may take up to change 5 minutes for your receiver to power back on 2 On the Mobile Antenna Setup Screen Verify the correct state is selected Highlight Scan then press SELECT Once your system has found its satellites it may take a few minutes to download the electronic program guide and acquire signal before live TV appears No Program Guide 023 Your receiver has not yet acquired 1 Unplug the power cord of your receiver for 10 signal required to allow access to seconds and plug it back in It may take up to the electronic program guide 5 minutes for your receiver to power back on 2 On the Mobile Antenna Setup Screen Verify the correct state is selected Highlight Scan then press SELECT Once your system has found its satellites it may take a few minutes to download the electronic program guide and acquire signal before live TV appears All Satellites Not Found 150 Obstructions to the Tailgater s
15. ntenna unit has been opened without authorization Damage has been caused by power washing Circumstances beyond the control of KING cause the product to no longer operate correctly Customer is not the original owner IN NO EVENT SHALL KING OR ANY OF ITS RESELLERS DISTRIBUTORS OR RETAILERS BE LIABLE FOR ANY INDIRECT INCIDENTAL OR CONSEQUENTIAL DAMAGES FROM THE SALE OR USE OF THE PRODUCT THIS DISCLAIMER APPLIES BOTH DURING AND AFTER THE TERM OF THE WARRANTY KING ON BEHALF OF ITSELF ITS RESELLERS DISTRIBUTORS AND RETAILERS DISCLAIMS LIABILITY FOR ANY IMPLIED WARRANTIES INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A SPECIFIC PURPOSE AFTER THE ONE YEAR TERM OF THIS WARRANT Y This warranty gives you specific legal rights and you may also have other rights which vary from state to state Some states do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you Some states do not allow limitations on how long an implied warranty lasts so the above limitation may not apply to you This device complies with Part 15 sub part B ofthe FCC Rules Operation is subject to the following two conditions 1 This device must not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation NOTES bailgaber To subscribe to programming or for
16. o B AGA VERY GOOD sareren b o Component Cables High Definition Video Component video not available on ViP211z C AA GOOD Qe O RCA Audio Video Cables Standard Definition Connection 1 Receiver models compatible with the Tailgater may change This list may not be complete Please visit www mydish com tailgater for the most up to date receiver information 2 Your receiver may also have standard definition TV SET OUT and S VIDEO ports to view video See your receivers User s Guide for more information TAILGATER SETUP The Tailgater requires an unobstructed view of the southern sky for signal reception Be sure to place the Tailgater in a location free from obstructions such as trees buildings etc See page 3 Point the handle approximately north to speed up search time HAND TIGHTEN COAX CONNECTIONS OVER TIGHTENING CAN DAMAGE CONNECTIONS 1 Connect one end of the supplied RG 6 coax cable to the coax port on the Tailgater HAND TIGHTEN ONLY Itis recommended you use only the supplied RG 6 coax cable The Tailgater draws operating power from your receiver through the coax cable 2 Connect the other end of the supplied coax cable to the SATELLITE IN port on your receiver HAND TIGHTEN ONLY Back of Tailgater Back of DISH HD Solo Receiver Connect to SATELLITE IN only CR E Supplied RG 6 coax Do not put the Tailgater where it can be bumped knocked over or struck
17. of the southern sky 2 Choose the state of your current location and select Scan OAF 2 Highlight the state you are currently in from the state menu losz 7 Press S ELECT Scan will automatically start in 5 minutes Mobile Antenna Setup 1 Ensure the portable antenna is placed on a stable surface with a clear view of the southern sky 2 Choose the state of your current location and select Scan 3 Verify Scan is highlighted Press SELECT O Arizona Y ry Scan will automatically start in 5 minutes The scan will begin and may take up to Please wait while your switch installation is checked several minutes to complete Currently doing test 1 of 3 This screen will display during the scan Acquiring Signal 535 4 When the scan is complete the This should take no more than 5 minutes to complete Acquiring Signal message will display A Acquiring the signal may take up to 5 minutes to complete Downloading Program Guide 330 This should take no more than 10 minutes to complete 5 After your receiver has acquired the signal if ae ie ied anna ala a e dia the electronic program guide will download no more than 5 minutes to complete This may take up to 5 minutes to complete Press SELECT if you want to stop the download process potentially longer if an external hard drive is connected If your receiver has not been used for awhile the 01
18. on satellites should still be available only The available coverage area may differ from what is indicated on the map 129 Satellite Approximate area for weak signal or possible obstructions ABOUT SIGNAL LOSS Because of the small size of the highly portable Tailgater signal strength may not be as strong as with a fixed home antenna OBSTRUCTIONS The Tailgater requires an unobstructed view of the southern sky for the best signal reception Be sure to place the Tailgater in a location free from obstructions such as people trees buildings vehicles etc This will allow for the strongest signal and will help prevent any interruption to your programming Point the handle approximately north to speed up search time m b ip DO NOT BLOCK THE TAILGATER S LINE OF SIGHT TO THE SATELLITES IN THE SOUTHERN SKY AT ANY TIME RAIN AND SNOW FADE Though rare heavy rain snow or dense cloud cover can reduce the satellite signal which may interrupt your programming Your programming should return as conditions improve CONNECT RECEIVER TO TV Make sure to install the batteries in the receiver s remote control N included with remote control 1 Connect your DISH HD Solo Receiver ViP211z ViP211k ViP211 or 411 to your TV using the best connection type supported by your TV See your TV owner s manual for its connection options Connection type and location may vary by model o HDMI Cable High Definition Vide
19. ssage appears on screen When complete the receiver will power off and restart before continuing to the next step Mobile Antenna Setup 1 Ensure the portable antenna is placed on a stable surface with a clear view of the southern sky 2 Choose the state of your current location and select Scan a B Alabama Y Scan will automatically start in 5 minutes Please wait while your switch installation is checked Currently doing test 1 of 3 When the scan is complete the Acquiring Signal message will display Acquiring the signal may take up to 5 minutes to complete After your receiver has acquired the signal itis ready to be activated If your receiver packaging has a specific phone number displayed be sure to call this number to activate your service Otherwise call 1 800 333 DISH 3474 to activate After your receiver is activated the electronic program guide will download This may take up to 5 minutes to complete potentially longer if an external hard drive is connected Acquiring Signal 535 This should take no more than 5 minutes to complete AA Receiver Not Activated 129 1 Check that you have followed the instructions that came with your replacement receiver 2 If this step has not resolved your issue please contact us at dish com chat or 1 800 333 3774 Receiver 000000000000 Smart Card 00000000000 Downloading Program Guide 330 This should
20. t bugs and other debris by hand washing with mild soap and water AUN The Tailgater has been designed to be maintenance and trouble free If not using the Tailgater for long periods of time it is recommended that you set up the system on a quarterly basis every three months to keep all moving parts of the Tailgater in good working order If you have any comments or questions please contact DISH at 1 800 333 DISH 3474 or email DISH by logging onto the DISH web site at www dish com support and clicking Contact Us Complete Signal Loss 015 No Satellites Found 151 Partial Signal Loss 002 My remote is not working TROUBLESHOOTING Symptom Message Possible Cause Troubleshooting Obstructions to the Tailgater s view of the southern sky such as tree branches severe rain etc Coax cable not connected properly between your receiver and the Tailgater You have selected a local channel but are outside of its spot beam area Obstructions to the Tailgater s view of the southern sky such as tree branches severe rain etc Coax cable not connected properly between your receiver and the Tailgater Obstructions to the Tailgater s view of the southern sky such as tree branches severe rain etc Your batteries may need to be replaced Your remote is not currently paired with your receiver 1 Make sure nothing is blocking the Tailgater s view of the southern sky such as tree branches severe rain
21. t be placed on a stable surface with a clear view of the southern sky 2 Ensure no obstructions block the line of sight from the portable antenna to the sky 3 Select the state where the portable antenna is currently located below and select Scan a Y Dy Portable Antenna Setup The portable antenna must be placed on a stable surface with a clear view of the southern sky Ensure no obstructions block the line of sight from the portable antenna to the sky Select the state where the portable antenna is currently located below and select Scan a O Alabama Y y The receiver will download software for the Tailgater This step may take 20 25 minutes 5 The receiver will reset and the Mobile Antenna Setup Screen will appear Choose your location again and initiate a second scan The unit will scan a second time Download Software step 2 of 5 This step will take 10 25 minutes a Getting software from satellite Status In Progress b Updating the receiver Please do not disturb or unplug the receiver while this message appears on screen When complete the receiver will power off and restart before continuing to the next step Download Software Step 2 of 5 This step will take 10 25 minutes a Getting software from satellite Status Complete a as b Updating the receiver Status In Progress Please do not disturb or unplug the receiver while this me
22. take no more than 10 minutes to complete If longer unplug your receiver for 10 seconds and plug back in The reset process should take no more than 5 minutes to complete Press SELECT if you want to stop the download process This completes the setup for new receivers You may now use STANDARD TAILGATER OPERATION starting on the next page for subsequent use STANDARD TAILGATER OPERATION After hooking up and turning on your equipment as instructed in TAILGATER SETUP the Mobile Antenna Setup screen will display It may take up to two minutes to display Note If the Mobile Antenna Setup screen does not display press MENU 6 1 1 on your remote Highlight the Check Switch Button then press SELECT on your remote Mobile Antenna Setup 1 Ensure the portable antenna is placed on a stable surface with a clear view of the southern sky 2 Choose the state of your current location and select Scan Alabama Sca Q Alaska Mobile Antenna Setup 1 Ensure the portable antenna is placed on a stable surface with a clear view of the southern sky 2 Choose the state of your current location and select Scan 1 Use the arrow buttons on your remote to highlight the letter group that includes the x first letter of the state you are currently in DArkansass Press SELECT on your remote Mobile Antenna Setup 1 Ensure the portable antenna is placed on a stable surface with a clear view
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