LEEWARD CC VoIP User Manual Revised Oct2012
Contents
1. e Pick up the handset or press the Handsfree button e Dial 9 011 the country code the area code then the phone number you are trying to reach ex 9011 555 55 5555 e To end the call you can either hang up the handset or hit the Goodbye button University of Hawai i Leeward Community College Page 4 of 20 UNIVERSITY of HAWAII LEEWARD COMMUNITY COLLEGE AVAYA VOIP amp AURA MESSAGING USER MANUAL ANSWERING CALLS On Your Extension e Pick up the handset or press the Handsfree button to answer the call e If you have a headset attached to the VoIP phone you can press the Headset button to answer the call as well On Another Extension Use only if you have multiple extensions displayed on your VoIP Phone e Locate the extension number you wish to answer on the phone s display screen It will have a flashing telephone icon next to the extension number e Press the button next to it e You can either pick up the handset or press the Handsfree button to answer the call e If you have a headset attached to the VoIP phone you can press the Headset button to answer the call as well ACTIONS YOU CAN PERFORM WHILE ON A CALL Switching from Handset to Handsfree and Back e While ona handset call press the Handsfree button and place the handset back in the cradle e While on Handsfree call just lift the handset Call Hold e While ona call press the Hold button to put the caller on hold e To take the caller of ho2. Press the Cancel soft key to go back to the Telephone Options menu or press the Services button to exit out completely Change Ring Type On your VoIP Phone press the Services button You will see Telephone Options on the display screen Press the Select soft key to enter the Telephone Options menu Use the Up Down Navigation Keys to find Ring type Press the Select soft key to enter the Ring Type menu From this menu you have eight ringer type options to choose from Navigate through them using the Up Down Navigation Keys To listen to each of the ring type press the Play soft key Press the Stop soft key to stop Press the Select soft key when satisfied with the ring type Press the Cancel soft key to go back to the Telephone Options menu or press the Services button to exit out completely University of Hawai i Leeward Community College Page 11 of 20 AVAYA VOIP amp AURA MESSAGING USER MANUAL UNIVERSITY of HAWAII LEEWARD COMMUNITY COLLEGE Voice Mail Initial Setup NOTE The recording will state your new password so use the handset when you are initially setting up your voice mail to prevent anyone from hearing it From your phone Pick up the handset Press the Msg Inbox button or you can dial 600 Listen to the recording and when prompt for a password type the temporary password 86245 followed by the symbol on the phone key pad The recording will then ask you to choose a new password
3. AURA MESSAGING USER MANUAL Reach Me Preferences The Reach Me feature manages how your incoming calls are forwarded if you do not answer the phone Please note that this feature does not work when you are on the phone You will need to choose how to handle callers Priority callers are callers that are within the UH Community College System By default all callers are AVAYA Therese Naka treated the same way 4 User Preferences q U q Reach Me The priority callers are UH Community College General Caller Categories phone numbers When callers try to reach me Reach Me W Treat all callers the same Notify Me U Distinguish between priority callers and other callers Priority callers are other voicemail users on this system My Phone Call Handling For all callers when I do not answer on my extension By default calls will Personal Lists Forward calls to the Reach Me numbers below go to voice mail Password Before forwarding ask callers to record their name so I can screen the call Go to voice messaging If YOU Wa nt to have Advanced Sa ee ee your calls forwarded Forward calls to the following phone numbers up to three in this order to your mobile i choose this option After 5 rings Reach Me Schedule Forward calls only between and on Monday Saturday Tuesday Sunday Wednesday Forward your calls to the Thursday Friday mobile number in the drop box Save The next box i
4. List Press the Directory button Using the Navigation Keys scroll down until you see Callers List in the display screen Press the Select soft key It will display the new and total number of incoming calls you received Press the Del soft key to delete all the entries in the callers list Press the Yes soft key to confirm deletion To exit press the Directory button Redial List The redial list can store 20 outgoing calls you made To View Redial List Press the Directory button Using the Navigation Keys scroll down until you see Redial List in the display screen Press the Select soft key It will display the total number of phone numbers in your Redial list Use the Navigation Keys to view the incoming call phone numbers by scrolling up or down To exit press the Directory button Actions You Can Perform While Viewing Redial List To Dial o Press the Dial soft key to dial the number you are currently viewing To Edit o Press the Edit soft key to edit the number you are currently viewing Use the Navigation Keys to move the cursor to the desired location Use the Delete soft key to delete numbers Add numbers by pressing the desired number on the Key Pad Press the Done soft key to complete the editing process O O O O You now can dial the number by pressing the Dial soft key o To exit and return to the previous menu press the Cancel soft key To Copy o Press the Copy soft key to start copying the phone numb
5. Programmable buttons 1140E 6 Programmable buttons eSoft keys will change depending on the state of the phone University of Hawai i Leeward Community College Page 3 of 20 UNIVERSITY of HAWAII LEEWARD COMMUNITY COLLEGE AVAYA VOIP amp AURA MESSAGING USER MANUAL PLACING CALLS On Campus Calls amp Calls to Other UH Campuses The new VoIP Phone system is designed so that all calls to any of the UH Community College Campuses can be made by just dialing the faculty or staff s three digit extension number e Pick up the handset or press the Handsfree button e Dial the three digit extension number you are trying to reach e Toend the call you can either hang up the handset or hit the yellow Goodbye button Off Campus Calls e Pick up the handset or press the Handsfree button e Dial 9 then the number which you are trying to call ex 95555555 e To end the call you can either hang up the handset or hit the yellow Goodbye button Long Distance Calls In order to make long distance calls your phone number must be associated with a long distance calling plan e Pick up the handset or press the Handsfree button e Dial 9 1 the area code then the phone number you are trying to reach ex 9 1 808 555 5555 e Toend the call you can either hang up the handset or hit the Goodbye button International In order to make international calls your phone number must be associated with an international calling plan
6. through the letters by pressing the number associated with that letter For example to enter the letter O you would press the number 6 three times o If you have to enter a letter that is in the same group of letters associated with that number wait a few seconds before pressing that number again For example to enter BA you would press the number 2 once Wait about three seconds Then press the number 2 again o To add a space press the number 0 e After entering the name press the Next soft key e Enter the number for the entry using the keypad Don t forget to enter 9 first e Press the Done soft key to store the entry Edit an Entry e While in the Personal Directory menu use the Navigation Keys to search for the entry you want to edit e Press the Edit soft key to begin editing that entry e Make the necessary changes to that entry using the Delete soft key and the letters on the keypad e Press the Done soft key to save the entry you just edited University of Hawai i Leeward Community College Page 9 of 20 UNIVERSITY of HAWAII LEEWARD COMMUNITY COLLEGE AVAYA VOIP amp AURA MESSAGING USER MANUAL Delete an Entry e While in the Personal Directory menu use the Navigation Keys to search for the entry you want to delete e Press the Del soft key e Press the Confirm soft key to delete that entry Delete All Entries e While in the Personal Directory menu press the Del soft key to delete all
7. Aura Messaging The Avaya Aura Messaging system allows you to handle your voice calls in many different ways The features that you can change are all on the web This guide will help you set these features up Getting Started 1 Open a web browser on your computer 2 Type in http uhaam its hawaii edu user in the address box 3 Log into the Aura Messaging system by typing in your phone number and your voicemail password Your phone number must be in the 7 digit format i e 4550000 4 Ifyou never changed your voicemail password the default password is 86245 5 Click on the Log In button AVAYA QUld messaging User Preferences Mailbox number Messaging password Change Your Password for Voicemail 1 Select Password Messaging Password 2 Type in your password twice Change the password for voice messaging New password 4 15 digits Confirm new password Change University of Hawai i Leeward Community College Page 15 of 20 UNIVERSITY of HAWAI I LEEWARD COMMUNITY COLLEGE AVAYA VOIP amp AURA MESSAGING USER MANUAL IMPORTANT NOTE Before you continue you need to make sure that your mobile plan can handle the number of phone calls or emails that these voicemail features will incur Depending on your mobile plan you might be charged for phone calls or data usage Do not set this up if your mobile plan does n
8. Enter your new password on the phone key pad followed by the symbol The recording will then restate the new password you just entered if correct press the Ux symbol if not press the symbol to change your password Accessing Your Voice Mail Using Your Campus VoIP Phone Pick up the handset or press the Handsfree button Press the Msg Inbox button or you can dial 600 When prompt enter your password After listening to your messages follow the options to save or delete them Using Someone Else s Campus VoIP Phone Pick up the handset or press the Handsfree button Press the Msg Inbox button or you can dial 600 Ux During the greeting press the symbol on your phone key pad twice When ask to enter your mailbox number enter your seven digit number 4550 your extension Example 4550241 Enter your password and listen to your messages After listening to your messages follow the options to save or delete them From an Off Campus Telephone or Mobile Phone Dial 455 0600 Press to access voicemail When ask to enter your mailbox number enter your seven digit number 4550 your extension Example 4550241 Enter your password Press 1 to review all of your messages After listening to your messages follow the options to save or delete them Hang up to end the session University of Hawai i Leeward Community College Page 12 of 20 AVAYA VOIP amp AURA MESSAGING USER MANUAL TY
9. Of Oy Oo UNIVERSITY of HAWAI I fm AZ A LEEWARD A si A ayi FS Ej COMMUNITY COLLEGE Commands to use with the Handset Anytime Review Messages Unread Read Saved Send Messages User Preferences Restart Exit Ed Skip Enter bypass a greeting interrupt a prompt Ko Help Cancel or backup one menu During Message After Message Rewind a few sec Replay Rewind to start Message Details Pause Resume 6 Forward with intro Fast Forward a few sec 6 1 Forward without intro Fast Forward to end 616 Forward rmv prev intros Slow Playback Delete Slowest Playback EJ Reply 6 Fast Playback JEJ Call Sender alfa Fastest Playback fe Save Delete e More Options F 4 Skip to the next message EJ Skip to the next message Step 1 Record Message Ko Hear delivery options when finished press EJ LJ KI Private Step 2 Address Message IFA important Enter a mailbox number 014 Future Delivery Spell a name or distribution 6 Add more recipients list Eg Cancel Say a name or distribution Ed Send list Features Notify Me on off These features need to be set up on the Administrative Options Password Date and time playback on off So ul s set to on Greetings Personal Greeting Standard system greetin g Will allow you to select the default greeting Record personal greeting Will allow you to record a personal greeting Away from phone Must be configu
10. UNIVERSITY of HAWAI I LEEWARD COMMUNITY COLLEGE AVAYA VOICE OVER INTERNET PROTOCOL VOIP TELEPHONE USER MANUAL Revised by Leeward CC IT October 2012 University of Hawai i Community Colleges Hawaiian Telecom Copyright 2012 AVAYA VOIP amp AURA MESSAGING USER MANUAL Table of Contents PEA ING CALE Si a chon eiaageum S On Campus Calls amp Calls to Other UH CaMpuSes ccccceeccceessececeeseeeeeeeeceeseeeeeeees DEPUS E eee nn ene ene et ran nS Oe eer nen en ee One BI NCE i Gre nee sean nen ne a Ce eee Waheed dg ce 146 9 te E einer sen A are CT ee E ANSWERING CALLS arcsec oie terns settee cesientsineneb EEEE EEEE OY OSS VO eases secant caret ceterca bie ntasuacenett se vastesudvancs ieivbetasaanenenteerostauveneiuason On Another Extension ee nce eee manne eae ee ea nr errr ere eet ee ACTIONS YOU CAN PERFORM WHILE ON A CALL cccccsceccscecccceccccececcncsceceesceees Switching from Handset to Handsfree and Back cccccccccceeseceeeseceeceeeueseneeeeeeness CRO aes cscs aces a ic ves atte tanct era va cli on noe es E Os Cancel FOrWardiNE ea icest sede cleats E sae daanshcsecasese aeniossosecaene cetapetteecauueteess A eae eo A TEPIKA Cae EE To Retrieve the Parked Calll c ccccccccceccscsccscsccccsccscsceccsceseecsceecscaecsceesceseecesaecess Call PICKUP Ringing Number cscnsesirtrirn teenin ES Directed CUP RUD ee ae saeseadans aeeucsesesnsantendaeesnecesanea
11. eat 12 Usine Your Campus VolP PHONG eesscrr nea EE EEE 12 Using Someone Else s Campus VOIP PhONE seesessssessssssnesrrnsrressrnnsrersrrrnsrrrsrersrrrnsrrrsrtenerresrresreeseereseens 12 From an Off Campus Telephone or Mobile PHONG cccccceecccesecccenececenseceeeceseeceseueceeeueseeeueeeeeness 12 Commands to use with the HandsSet sseesssssssssenssrresrresrrrssrrrsrtesstrssrtesrtrustensrtesstensteesrersrterseresreeseeress 13 Avaya Aura Messaging essssssssersrrssrsrrsersresrrsrrsresrrorroreoresseeseoseoseesrosesseesresesseesroseeseeseeseeseeserseesersreseesreee 15 AUG ESEE A AE EEEE E E E E E E E 15 Change Your Password for Voicemail essssssssesssserssrrrrssreressrererrrresrreessreressreresreresereessrereserersseereseeerssee 15 Per nME FC a E E anewusatnacanictauadeeasoedentetes 17 Notty Me Preferente Ssusse E E 18 My Phone Preferent S eae ne te a eee nee 19 Per onal EIS ES PUI Si CS cisrenan E pew eet voces aio scence neces EEEE 20 IP Phone 1120E amp 1140E Phone Layout Feature Status Indicator Message Waiting Indicator Programmable Buttons Display Screen Soft Keys Enter Key Messages Key Shift Key Directory Key Navigation Keys Goodbye Key Expand Key Headset Key Hold Key Keypad Handsfree Key Mute Key Volume Control Keys Quit Stop Key Services Key Copy Key Speaker Handset True nenrk 4 6 Ke L D 02 03 Notes 1120E 4
12. entries in your Personal Directory PHONE OPTIONS Adjusting Volume for the Ringer e Onyour VoIP Phone press the Services button e You will see Telephone Options on the display screen e Press the Select soft key to enter the Telephone Options menu e You will then see Volume adjustment in the display screen e Press the Select soft key to view options which you can change the volume to e The first option you will see is Ringer e Press the Select soft key and you will hear the current volume of your ringer Use the Up or Down soft keys to either raise or lower the volume of your ringer e When satisfied with the volume press the Select soft key e Press the Cancel soft key to go back to the Volume Adjustment menu e Press the Services button to exit out completely Handset e Onyour VoIP Phone press the Services button e You will see Telephone Options on the display screen e Press the Select soft key to enter the Telephone Options menu e You will then see Volume adjustment in the display screen e Press the Select soft key to view options which you can change the volume to e Use the Up Down Navigation Keys to find Handset listen e Press the Select soft key and then pick up your handset You will hear a dial tone e Use the Up Down soft keys to either raise or lower the volume of your handset e When satisfied with the volume press the Select soft key e Press the Cancel soft key to go back to the Volume Adjustment menu e Pre
13. er to your Personal Directory o Press Next soft Key then the Done soft key to save that number University of Hawai i Leeward Community College Page 8 of 20 UNIVERSITY of HAWAII LEEWARD COMMUNITY COLLEGE AVAYA VOIP amp AURA MESSAGING USER MANUAL e To Delete o Press the Del soft key to delete the phone number you are currently viewing o Press the Yes soft key to confirm deletion To Delete All Entries in the Redial List e Press the Directory button e Using the Navigation Keys scroll down until you see Redial List in the display screen e Press the Select soft key It will display the total number of phone numbers in your Redial list e Press the Del soft key to delete all the entries in the callers list e Press the Yes soft key to confirm deletion e To exit press the Directory button Personal Directory You can store up to 100 telephone number entries You may attach a USB Keyboard to the phone to add or edit your entries in your Personal Directory The USB port is located on the back side of the phone To Enter Your Personal Directory Menu e Press the Directory button e The Personal Directory should be displayed on your display screen If not use the Navigation Keys to find Personal Directory e Press the Select soft key to enter your phone s Personal Directory menu Add an Entry e While in the Personal Directory menu press the Add soft key e Enter the name for the entry using the Key Pad o You can toggle
14. ere it was first received e From that VoIP Phone pick up the handset or press the Handsfree button to get a dial tone e Dial 5 followed by the extension number the active call was parked against e You are now connected to the active call you parked University of Hawai i Leeward Community College Page 6 of 20 UNIVERSITY of HAWAII LEEWARD COMMUNITY COLLEGE AVAYA VOIP amp AURA MESSAGING USER MANUAL Call Pickup Ringing Number e Pick up the handset or press the Handsfree button e If you have multiple phone numbers on your phone press the button next to the number for Handsfree or if you want the handset lift the handset first and then press the button Directed Call Pickup e Pick up the handset e Press 99 and the extension that you want to pick up Initiating Conference Calls e While on an active call press the Conf soft key The caller is put on hold and you will hear a dial tone e Dial the number you wish to have a conference call with e Press the Conf soft key to conference all parties e You may be able to conference up to six parties by repeating the first three steps e The conference call remains connected ever if you disconnect from the conference call DIRECTORIES Callers List The callers list can store 100 incoming calls you received To View Callers List e Press the Directory button e Using the Navigation Keys scroll down until you see Callers List in the display screen e Press the Select soft
15. key It will display the new and total number of incoming calls you received e Use the Navigation Keys to view the incoming call phone numbers by scrolling up or down e To exit press the Directory button Actions You Can Perform While Viewing Callers List e To Dial o Press the Dial soft key to dial the number you are currently viewing o Before doing this you must edit the number by inserting 9 in front of the phone number e To Edit o Press the Edit soft key to edit the number you are currently viewing Use the Navigation Key to place the cursor at the beginning of the phone number Add the number 9 by pressing that number on the Keypad Press the Done soft key to complete the editing process You now can dial the number by pressing the Dial soft key To exit and return to the previous menu press the Cancel soft key O O O University of Hawai i Leeward Community College Page 7 of 20 AVAYA VOIP amp AURA MESSAGING USER MANUAL UNIVERSITY of HAWAII LEEWARD COMMUNITY COLLEGE To Copy o Press the Copy soft key to begin copying the phone number to your Personal Directory o Press the Next soft key and then the Done soft key to save that number o Remember to edit this number by inserting 9 in front of it when you are in your Personal Directory menu To Delete o Press the Del soft key to delete the phone number you are currently viewing o Press the Yes soft key to confirm deletion To Delete All Entries in the Callers
16. ld press the button next to the extension number which you put the caller on hold There will be a flashing telephone icon next to that extension number e f you have more than one extension number on your phone when answering a second call on your phone press the Hold button to put the first caller on hold and then select the extension number which is ringing Mute You may want to use this action when you are participating in conference calls to block out the background noises at your location e While in a conference call if you just want to listen and prevent background noises from interfering with the conference call press the Mute button You will know that you are in mute mode because you will see a flashing red light on the mute button e If you want to be heard don t press the Mute button from the start of the conference call e lf you are in mute mode during a conference call and want to be heard press the Mute button to unmute yourself University of Hawai i Leeward Community College Page 5 of 20 UNIVERSITY of HAWAII LEEWARD COMMUNITY COLLEGE AVAYA VOIP amp AURA MESSAGING USER MANUAL Call Transfer e While on an active call you will see two options in the display screen Conf and Trans e To transfer the call you first press the soft key with the word Trans over it e When you hear the dial tone enter the extension number you wish to transfer the active call to e Press the Trans soft key again to comple
17. le button is used to select items in a menu le h FE hh o E T lt M ELE E eem Used to answer a call or switch from a handset or handsfree call to the headset Press the headset key twice to open the bluetooth setup menu Hold Puts an active ci call on hold Standard keypad Headset Key onii Control Ke 19 Quit Stop Key 1 Copy Key USB Port L A i a a Handsfree Used to activate Handsfree communication Puts your phone into a state where you can listen to the connected party but you are not able to transmit audio The Mute key can be used wath the handset speaker or headset If mute is not enabled on your phone pressing the mute key puts the call on hold Volume Used to adjust the volume of the handset headset speaker and Quit Used to end an active application Services Used to access the Serices menu Copy Used to copy entries to your Personal Directory from other lists Caller List Redial List and Corporate Directory Used for handsfree communication standard handset Located on the back of the phone Supports keyboard mouse wireless headset or an audio device gt als Phone supports bluetooth 1 2 wireless headsets 1140E University of Hawai i Leeward Community College Page 14 of 20 UNIVERSITY of HAWAI I KA LEEWARD COMMUNITY COLLEGE AVAYA VOIP amp AURA MESSAGING USER MANUAL Avaya
18. ng the callers R S Email me a notification for each voice message message will be attached To email address therese hawaill edu to the email and you can dina dea listen to it using Windows Save Media Player or Apple QuickTime Player le EXAMPLE Voice Message from E 4550220 Example of the email with the attachment Avaya Aura Messaging avayamsg uhaam its hawail edu f to me Just click on the Download link in Gmail and Voice message copy select Play You will hear the voicemail message Caller 4550220 that the caller left Duration 01 10 i To hear the voice message play the attached recording or call your Messaging mailbox Please note that the Red message light will still be on your phone You will need to log into the eae es ee ee voicemail and delete the message E Audio Recording_5 291179_0041 wav 555K Download University of Hawai i Leeward Community College Page 18 of 20 UNIVERSITY of HAWAI I LEEWARD COMMUNITY COLLEGE AVAYA VOIP amp AURA MESSAGING USER MANUAL My Phone Preferences This page allows you to customize your preferences when you listen to your messages from a telephone You may make changes here and it will take effect after you click on Save AVAYA Therese Nakadoman 4550493 Log Out Help U r Q User Preferences q My Phone General Message Playback Order When reviewing voice messages usi
19. ng the phone Reach Me s For unread messages O Play newest first Notify Me Play oldest first F Play important messages before others My Phone For read messages Play newest first Play oldest first Personal Lists E Play important messages before others For saved messages Play newest first ESET Play oldest first eee F Play important messages before others Message Playback Speed Default speed level for playing back messages 100 ba of normal speed Date and Time Announcement When reviewing voice messages using the phone Announce date and time for each message Voice Recognition for Addressing When addressing a new voice message let me select recipients Using voice or keypad Using keypad only Save University of Hawai i Leeward Community College Page 19 of 20 AVAYA VOIP amp AURA MESSAGING USER MANUAL Personal Lists Preferences UNIVERSITY of HAWAII LEEWARD COMMUNITY COLLEGE The Personal Lists screen allows you to create personal distribution lists up to 89 lists to send one message to many voicemail users up to 99 users 1 Click on Add New List 2 Type ina List Name and select a list number 3 Type in the phone numbers for the people that you want to add to the list 4 Click on Add 5 Repeat until you have added all the phone numbers that you want in the list 6 Click on Save If you have a message that the Personal list cannot be saved you will need to
20. ot accommodate the call or email volume that this system will generate Leeward CC will not reimburse or pay for the overage charges AVAYA Therese Nakadomari 4550493 Log Out Help r User Preferences q U zl General General Messaging Access Number seein niin Your account information Reach Mi PORTAE External 8089578800 Notify Me Account Information Mailbox 4550493 My Phone Extension 4550493 Personal Lists Location and Language Time zone GMT 10 00 Hawaii Password Setup your default Advanced Language English United States mobile phone Mobile Phone or Pager number Include the Use this mobile phone or pager for Notify Me and other features Mobile phone in directory Not Available area code if your Other mobile phone or pager 5429395 mobile is not in the Play On Phone 808 area code utlook using Play on Phone to use Attendant When callers press 0 during my greeting forward to Default attendant operator Personal attendant assistant Save You may setup an attendant if the caller presses O the function will not work because there is no default attendant If you are directing your caller to another person s phone please check with them first You will need to include the area code for the phone number University of Hawai i Leeward Community College Page 16 of 20 UNIVERSITY of HAWAI I LEEWARD COMMUNITY COLLEGE AVAYA VOIP amp
21. red by administrator Busy Must be configured by administrator Extended absence Extended absence lets you make a temporary Name greeting until you turn it off You don t need to re record your regular greeting University of Hawai i Leeward Community College Page 13 of 20 UNIVERSITY of HAWAI I LEEWARD COMMUNITY COLLEGE AVAYA VOIP amp AURA MESSAGING USER MANUAL v item Button PO Description ooo Feature Status His Lemp i Indicator m Blue lamp flashes when firmware is updating Flashing lamp on incoming call Steady lamp when voice mail available Programmable Buttons g Display Screen LCD screen NOT atouch screen Button corresponds to the label above the soft key Key changes based on the 5 Soft Keys available feature When a triangle appears before a soft key label the feature is active The More soft key indicates additional features on the next softkey Self labeling buttons for extensions or features A steady LCD lamp next to a feature key indicates the feature is active H Messages Key Msa nbox Speed dial to voice mail BE Shift Outbox Key m Shift Outbox Used to toggle betweens pages 1 and 2 to access lines and features 1140E if eogrammed The Up Down arrows areu sed to scroll through menus and lists that appear on the LCD display screen The Left Right arrows are used to position the cursor in editable fields The Enter key midd
22. s asking what You can setup the forwarding to work during you want to do if you don t certain days and times of day For example you want your calls to be forwarded only during work pick up the forwarded call days between 8AM and 5PM All other days and Recommendation is to send times the caller will go to voicemail the call to voicemail after 5 rings University of Hawai i Leeward Community College Page 17 of 20 UNIVERSITY of HAWAI I LEEWARD COMMUNITY COLLEGE AVAYA VOIP amp AURA MESSAGING USER MANUAL Notify Me Preferences The Notify Me feature sends you a notification when you receive a new voice message You can receive the notification by text message phone call or Email Check off the Notify me when a new voice message arrives After you check off the box choose how you want to be notified The voicemail system will call you Text message using the default mobile number You need to select the service provider in the drop box Check off if you only want to be notified about important messages AVAYA Therese Nakadoman 4550493 Log Out Help A U r ro nee Phone Notifications You can allow the a Notify me when a new voice message arrives voicemail system to send With a phone call to 5429395 you an email that tells you With a text message or page to 5429395 who called and if you Mobile provider check off the Include the Only for important messages recordi
23. ss the Services button to exit out completely University of Hawai i Leeward Community College Page 10 of 20 AVAYA VOIP amp AURA MESSAGING USER MANUAL UNIVERSITY of HAWAII LEEWARD COMMUNITY COLLEGE Handsfree On your VoIP Phone press the Services button You will see Telephone Options on the display screen Press the Select soft key to enter the Telephone Options menu You will then see Volume adjustment in the display screen Press the Select soft key to view options which you can change the volume to Use the Up Down Navigation Keys to find Handsfree listen Press the Select soft key and then press the Handsfree button You will hear a dial tone Use the Up Down soft keys to either raise or lower the volume of your handset When satisfied with the volume press the Select soft key and then the Goodbye button Press the Cancel soft key to go back to the Volume Adjustment menu Press the Services button to exit out completely Adjust Screen Contrast On your VoIP Phone press the Services button You will see Telephone Options on the display screen Press the Select soft key to enter the Telephone Options menu Use the Up Down Navigation Keys to find Contrast adjustment Press the Select soft key to enter the Contrast Adjustment menu Use the Up Down soft keys to either raise or lower the contrast of your display screen Press the Select soft key when you are satisfied with the contrast of your display screen
24. te the call transfer Call Forward To Set e Press the Fwd soft key located on the left hand side of your display screen e Dial 9 the number to forward your calls to ex 9 8085555555 e Press the Fwd soft key again to initiate calls being forwarded to the number you just entered e You will know that the forward feature is activated because you will see an arrow next to it To View Forwarded Number e Press the Fwd soft key located on the left hand side of your display screen e Using the Navigation Keys press the down arrow to view the telephone number you are forwarding your calls to e To end the viewing you can press the OK soft key or press the Goodbye button To Cancel Forwarding e Press the Fwd soft key located on the left hand side of your display screen e Press the Cancel soft key to cancel call forwarding A message will be displayed stating call forward cancelled Call Park To Park A Call e While on an active call you will see two options in the display screen Conf and Trans e To start the call park process you first press the soft key with the word Trans over it e You then dial 5 followed by the extension you wish to park your active call e Press the Trans soft key again to park your active call To Retrieve the Parked Call e First go to the location of the VoIP Phone extension number which you parked your active call against Note The parked call lasts 120 seconds After 120 seconds the call will ring again at wh
25. teens initiating Conlerence Calls eee nee een een tan na BYE 5 G8 6 54 ic wernt te enter E Re re ete ee eo eee ee ee Caor ES sec cess ees cesic sees ten ce face cusp esses eso een esa bale ac aio Gop eee eden TO View Callers VISE encienda Ni To Delete All Entries in the Callers List c c ccccccccscsccsceccececcscsceecececsceeaececeecess REEE Ic E EAEAN EEE ENEE EAEE E ETE E NEEE EASA AEE To View Redial Als een nC T To Delete All Entries in the Redial List ununesusesnenenesesesesrenereseseseserrerereseseseerene Per onal DIPO ea E A To Enter Your Personal Directory M Nnu cccccssseccccsseceecenececeeeseceseueceseeeceesenes PRONE OPTION Sarr EAE E qantocecteainescaun University of Hawai i Leeward Community College UNIVERSITY of HAWAII LEEWARD COMMUNITY COLLEGE Page 2 of 20 UNIVERSITY of HAWAII LEEWARD COMMUNITY COLLEGE AVAYA VOIP amp AURA MESSAGING USER MANUAL O a T 10 PEE TES E A E E E E E A E E IA EE A A 11 Adjust Screen Conta T eeerr en nT Oe a Pn a ee 11 CTS SR TYDE aor AEA dna cceeansnesuste soeanaes Geadieen ylcetneessneaee se sensnesescacoetten 11 NVC Se KAE 1 arsenate EE A PEA EA A A Gc pare aoe area ened veces nc goad conn nan A EETA E A E NA 12 PELES E at o EEEE ete EE EAE E E PEE A E PETE E T E A O EE AE EA E E 12 Accessing YOUN Voice Malk cicstsssntocedaavonececesessutocoudstantancutesancetdansnasusnbarraudibnesnebiconeddaaiewcetgneancidomnctebetc
26. try again You would receive one of messages below Personal Lists Use personal distribution lists to send voice messages to multiple recipients Personal list added Personal Lists Personal Lists Use personal distribution lists to send voice messages to multiple recipients Personal list List name My IT Contacts List number 1i Members First Name Last Name Mailbox Student Assistant 4550271 Delete Therese Nakadoman 4550493 Delete New member mailbox Add Save Cancel Personal Lists Use personal distribution lists to send voice messages to multiple recipients Personal list 11 My IT Contacts Personal list cannot be saved There already exists a personal list O R this list number Select a different list number University of Hawai i Leeward Community College Edit Delete Add Mew List First Name Last Name Mailbox Student Assistant 4550271 Therese Nakadoman 4550493 Page 20 of 20
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