: SyncSwitch Quick Start Guide
Contents
1. will try with 2nd route and so on Leave it disabled for now Priority sense capacity sense and call ratio sense together works as a traffic flow control algorithm Leave it 100 now We will explain it more in user manual Leave it O Leave it O Policy defines call distribution algorithm how your calls will be distributed among various gateways you have it can be based on quality it can be based on cost or both or you can set strict priority Set Force Routing as policy for now If your buying rate is higher than selling rate it incurs lose for you If you set loss protection SyncSwitch will not let the routing to pass such calls which incurs loss For now set it disabled to reduce complexity After how many seconds the call will be disconnected if the called person does not receive the phone Leave it 60 for now Maximum duration of a connected call after which the call will be automatically hanged up Any identical text that can help you to remember or identify about this routing group J After filling up the form click on Create Routing Group button J We are done with Routing Group creation All right reserved by Synchronous Powered by www syncswitch com 11 Step 4 Termination provider configuration Now we have completed setting up prerequisites This is time to setup an active or working supplier provider terminator gateway Adding Gateway we will include into routing plan where we will plan which traffic wi2. 11 02 Home Rate Chart Customer Rate S root Edit e Home fest ED oe gt Origination gt Termination o Rates You have created rate chart successfully gt Routing o o Billing Rate Chart Name Customer Rate o Payments gt Tools gt Administration Minimum Duration sec gt Batches gt Monitor o My Account Seconds per Minute o Web Login o Log Out Grace sec Pulse sec Comment Copyright c Synchronous 2004 all rights reserved Site is designed by www drupal org J After adding rate chart you will see this page click on the red circled rates tab and then Add Rate You will get following page FJ Please fill up the form with correct data in specified field Rate per Minute The amount of money you want to charge for per minute call i e 0 035 for Bangladesh Mobile 8801 Rate per Call The amount you want to charge per call regardless the call duration This is sort of fixed cost Leave it O for now Destination destination code of this rate plan i e 8801 for Bangladesh Mobile Grace Number of initial seconds that will not be billed if call get disconnected within that time i e if you set 10 here and if any call get disconnected less than or equal 10 seconds it will not be billed You can leave it O for now All right reserved by Synchronous Powered by www syncswitch com Minimum Duration Pulse Start of time slot End of time slot Seconds per
3. call using your SyncSwitch by following steps in this section Where By installing a SoftPhone in your PC you can make a test call All right reserved by Synchronous Powered by www syncswitch com Login to your SyncSwitch J Open your web browser i e Mozilla Firefox and open your SyncSwitch interface following the switch web panel link provided by your service provider You will have following page view Welcome to SyncSwitch S User login Username Password Copyright c www syncswitch com 2004 All rights reserved Site is designed by www drupal org J Login to your SyncSwitch with User Name and Password provided by your service provider After login you will get following view of the web panel Welcome to SyncSwitch o Home Origination gt Termination o Billing o Payments gt Tools Administration gt Batches gt Monitor o My Account o Web Login o Log Out Copyright c Synchronous 2004 all rights reserved Site is designed by www drupal org All right reserved by Synchronous Powered by www syncswitch com step 1 Create Destinations Now you are logged in into the SyncSwitch first thing we will do is add destinations Because Destinations are prerequisite for all operations and configurations of SyncSwitch Here destinations are added according to your business requirement If you have business in many telephony destinations you can add as many as you want For no
4. control destinations by following steps below aama 08 02 06 t Home Termination Gateway Destinations Under A Gateway Mr XYZ 101 roo a Create Destination Under Gateway e Home car settings webtogin car biting payment EEEN properties gt Origination v Termination Destination All Destinations 6 Add Destination o Gateway o Rates Destination 880 Remove Prefix o CDR o Billing Out Prefix o Payments Add Breakout g gt Tools Administration Auto Routing gt Batches gt Monitor Routing Groups g o My Account e o Web Login e Log Out Copyright Aronous 2004 all rights reserved Site is designed by www drupal org J If you are at the same page after adding technical information to the gateway click on the destinations tab that appears in front of you and then Add Destination f you already have left that page browse Termination gt gt Gateway gt gt All Gateway and locate the gateway we have added Click on the name of the gateway and click destinations tab and Add Destination from there The page will look like the above image J Provide appropriate information in specified fields Destination This field is an auto complete field put first few digit of your desired destination code it will automatically suggest available codes Example is in the image above have putted 880 on the field and it have suggested me all codes available starting with 880 Select t
5. effective for Sunday The currency of this rate charged like it could be USD Euro etc j Mar 30 2011 13 40 21 Home Rate Chart Rates Under A Rate Chart Customer Rate Create Rate Under Rate Chart All Rates Add rate upload Rate Rate per Minute 0 0350000 Rate per Call 0 000000 8801 12 Destination o Grace sec ew Minimum Duration sec H Pulse sec 23 F so F C59 F Seconds per Minute 60 Start of time slot End of time slot Sun Day of Week Tue Currency USD All right reserved by Synchronous Powered by www syncswitch com J Click on Create Rate Button We are done with rate item creation into the rate chart Now you have to create another rate chart for your buying rate or provider supplier rate You can do that following the same procedure You can access the rate chart from Rates link from navigation menu as well Also for big rate charts you don t need to create all rate item manually you can upload rate chart from csv format files any spreadsheet can provide this Comma Separated Value output We have provided limited explanation of various field here so we can move fast for next section For more detailed explanation please refer to the user manual of SyncSwitch available in www syncswitch com Step 3 Routing Group Configuration We have completed adding destinations and rate chart We have another pre
6. is selling rate and another for suppliers providers that is buying rate For creating both of the rate charts procedures are similar Add Rate Chart 7 Go to Rates gt gt Add Rate Chart J Provide information in specified fields Rate Chart Name Write any name for your rate chart Based on Select Blank table Rate Multiply By Leave it 1 Add Rate With Leave it O Assigned To Leave it as default Myself Comment Here you can put description regarding the rate chart You can keep it blank as well A Click Create Rate Chart Button hi Ned Mar 30 2011 09 21 17 4 i Home Rate Chart S root Create Rate Chart e Home add rate chart Origination re Rate Chart Name Customers Rate o Rates Routing Based On Blank Tabie 18 e CDR Rate Multiply By 1 o Billing Tools Assigned To Owner Myself F gt Administration gt Batches gt Monitor o My Account Comment o Web Login o Log Out 5 Copyright c Synchronous 2004 all rights reserved Site is designed by www drupal org All right reserved by Synchronous Powered by www syncswitch com We are done with rate chart creation a rate chart has been created without any rates in it We will have to add rates on it For moving forward fast we did not explain all the field in detail For detail explanation of various field please refer to the reference manual Add rate items into created rate chart Ay 30 2011 13
7. minute Day of week Currency S root gt Origination gt Termination o Rates gt Routing o CDR o Billing o Payments gt Tools gt Administration gt Batches gt Monitor o My Account o Web Login o Log Out Copyright c Synchronous 2004 all rights reserved Site is designed by www drupal org Your least expected bill time for a call i e if you set 30 here it will bill minimum 30 second regardless the duration For example if a call gets disconnected on 12 seconds still it will bill for 30 seconds Increment of time duration after minimum duration For example if minimum duration is set 30 seconds and pulse is set 6 seconds after first 30 seconds billing will be counted for every 6 seconds So for 31 seconds of call bill will be for 36 seconds The time of the day when the rate chart will come into effect If your server time is set to GMT as time zone and set 00 HR 00 MIN OO SEC the rate will come into effect from GMT O hour If you set anything else it will follow the timing exactly Same as start time this is the time when the rate will go out of effect We have 60 seconds in a minute as standard but some people prefer to set less second or more second in a minute to take control over profit You can set number of seconds in a minute here as you wish For now set it 60 Days of week when the rate is in effect If you remove Sunday from the list the rate offered will not be
8. 18 All right reserved by Synchronous Powered by www syncswitch com Introduction SyncSwitch is a complete switching and billing platform for IP based telecommunication service providers It can work as both proxy and non proxy mode With capabilities like codec conversion and protocol conversion SyncSwitch is one of the best SoftSwitch with full proxy in the market SyncSwitch comes with all the features and functionalities required by modern VoIP and other IP based telecommunication services SyncSwitch is an easy to use and web based application Users can control and manage everything from the web panel from any where of the world without requirement of any additional software installation on the client PC or laptop We recommend Mozilla Firefox any version as web browser for best view of SyncSwitch Interface Before You Start In order to be able to log in and operate the SyncSwitch you should have access to the following information J Sync Switch Login URL i e http 192 168 101 100 mysyncswitch J Sync Switch Login username and password i e user name root password eect J Sync Switch IP address i e 192 168 101 100 Please make sure that you have all these information before you proceed to next steps Tasks covered in this document Step 1 Create Destinations What is this Telephony destinations of your business i e 88017 Bangladesh Mobile Grameen You will need to add destination code and destinat
9. SyncSwitch Quick Start Guide For Making First Test Call V 2 1 This version is a revision of V 2 0 some gramatical mistakes has been corrected on this version There are no major changes between V 2 0 and V 2 1 Table of Content U Gt SOO epee sec esac E E EA E RE E E EEE 3 Bere VOU CA en e E stave ceeenn oo 3 TASKE COVECE II NIS COCCI esae e E T 3 Login tOo your Sy HC OWANGM eessen neran nenna EEEE EEEREN EE 5 ACP L Create SSA MONS sranna in nE E EE 6 Step 2 Creating and configuring rate Chart c ccc eeeeeeeeeeeeeeeeeeeeeees 7 PE FAC CNT aa peed E E ton ari A E A ane 7 Add rate items into created TALCICN A en cneshrinaaeuebevenesravandeqaeuseneuraretacanoe 8 Step 3 Routing Group Configuration cccccceeeeeeeseeeeeeeeeeeeeneees 10 Step 4 Termination provider COnfiguratiONn ccccesseeeeeeeeeeeees 12 AC Gre Cle ae cee ee ee eee ee ee 12 Gateway SCUINOS cess aceucavanstnnpsmncagacinaleusdenrsnelayenncanny toiaepeeeitaseanitevoreneaanese 13 Technical Information of the Gateway cccceeeceeeeeeeeeeeeeeeeeeeeeeeeeaaaeaaaaaaaaaeeaaaeeeaeeeees 13 Allow destinations to the Pale Way sstcsacc ss deresactreasscaneiencontacasas sxcnessoasaenene oteseasngcseaacn rea 15 Step 5 Configure Customer Originator cccccceeeseeeeeeeeeeeeeeeee 17 P oa A een eee ee E ee eee eee 18 Testing a call with Soft PONG ix ca petee tet oesinincunecnceentavsetraen estdewdysteanedewncateiiariees
10. Test A Call Now we are done with SyncSwitch initial configuration to make a successful test call Remember success of the test call greatly depends on the availability of your termination gateway If that is not active or you are not properly authenticated your calls will not be successful There are many ways to test a call We will elaborately describe one of them You can test with other methods with the help of other documents and our support team Testing a call with Soft Phone You can test a call using a SoftPhone Download any configurable soft phone and configure it with user you have created Download any configurable soft phone for the web i e http www counterpath com you can download X lite from here and configure for testing J Install it following standard installation procedure for your operating system J Open the dialer J Use the user name password and Switch IP address configure and register the dialer with your SyncSwitch J Dial a number and make call For any kind of help and support please send an email to synccare synchronousict net and schedule a training Someone from our team will be online with Windows Live Yahoo or Gmail account to help you live Enjoy the quality service of SyncSwitch and best of luck All right reserved by Synchronous Powered by www syncswitch com
11. he desired code with mouse and click on that 15 All right reserved by Synchronous Powered by www syncswitch com Remove Prefix Out Prefix Add Breakout Auto Routing Routing Groups If you are receiving call with a E prefix i e 2228801Xxxxxxxxx remove prefix where 222 is technical prefix f out prefix you can remove this prefix f addsreakout ves i from here If you put 222 as f AutoRouting ves remove prefix it will strip 222 routing Groups ree rere and send the call to the gateway as 8801 XXxxxxxxx This is the opposite of Remove prefix If you put 333 on the box as out prefix it will add 333 with the called number and send to the Gateway Breakout are sub codes for a destination for example 880 is country code for Bangladesh and Bangladesh have many other codes like 8801 Bangladesh Mobile 8802 Bangladesh Dhaka etc 8801 and 8802 is breakout for 880 If you set yes it will add all codes to the gateway started with the specified code on this example 880 Set it no for now You can add this gateway directly to a routing group by selecting the Auto Routing yes and selecting the routing group on next step where you want to put routing entries for this gateway Select Yes here This is a scrawl menu from where you can select the routing group we have created in previous section Make sure you click on the name and it is highlighted By selecting the routing group name you are ensuring that current ga
12. ion name Where Termination gt gt Destination gt gt Add Destination Step 2 Creating and configuring rate chart What is this For charging your customers and to be charged by your providers you have to have different tariff plans rate charts In this section we will see how to create and configure tariff plan rate charts Where Rates gt gt Add Rate Chart All right reserved by Synchronous Powered by www syncswitch com Step 3 Routing Group Configuration What is this You need to have a routing plan or chart where you can get an overall scenario and control how your calls are coming to your network and how its going out We will configure Routing Plan in this section Where Routing gt gt Routing Group gt gt Add Routing Group Step 4 Termination provider configuration What is this Your customers calls traffic need to be terminated somewhere to any of your providers In this section we will describe how to configure providers termination Where Termination gt gt Gateway gt gt Add Gateway Step 5 Configure Customer Originator What is this Now your switch is ready to accept calls from your customers We will configure a single customer entity in this section Where Origination gt gt Device User gt gt Add User Step 6 Test A Call What is this Well here you are You have completed the setup of the switch and its ready for testing a live call If your terminator is real you can test a
13. ll get terminated where We will do these in following steps Add Gateway J Go to Termination gt gt Gateway gt gt Add Gateway J Fill up the form with appropriate data in specified fields Name Identical name of the supplier provider terminator gateway by which you can exactly recognize You can provide any name here Avoid special characters i e etc Protocol Protocol configured on your gateway If your Gateway is configured for SIP and you set here H 323 your routing will not work and your calls will not be succeeded So please confirm with your provider and then set it here Secret For now leave it blank Gateway Status Set it enabled if disabled it will not work Rate Chart Select the buying provider supplier terminator gateway rate you have created before Currency Currency for billing set it USD for now Expiry Date Expiry date of the gateway account leave it as it is for now Call limit Maximum number of concurrent call the gateway can handle this is equivalent to the number of active channels ports your gateway does have Set the correct number Comment Any text that can help you to recognize this gateway you can keep it blank as well J After filling up the form click Create Gateway Button All right reserved by Synchronous Powered by www syncswitch com 12 i _ yh r 31 2011 06 03 07 Home Termination Gateway S root h Create Gateway o Ho
14. me all gateways add gateway gt Origination apes Name o Destination o Gateway Protocol se ie o Rates Secret e Enabled E3 Enabled o CDR Gateway Status gt Billing Rate Chart rewrae ia o Payments Currency uso b gt Tools f Zj H Administration Explary Date gt Batches Call Limit 30 gt Monitor o My Account o Web Login o Log Out Comment i Copyright c Synchronous 2004 all rights reserved Site is designed by www drupal org Gateway Settings We are done with first part of the gateway creation process We have some other tasks to do to complete setting up a provider terminator supplier gateway Technical Information of the Gateway J If you are still in the page after clicking Create Gateway button of previous page click on the Settings tab that appears in front of you If you already have left the page you can browse from navigation menu Termination gt gt Gateway gt gt All Gateway and locate the gateway name that you just have entered and click on that J Under Basic Settings Section provide appropriate information in specified fields For now forget about Registration and Advanced Settings tab 13 All right reserved by Synchronous Powered by www syncswitch com S root o Home gt Origination v Termination o Destination o Gateway o Rates gt Routing o CDR o Billing o Payments gt Tools gt Administration gt Batches gt Mo
15. nitor o My Account o Web Login o Log Out Home Termination Gateway Mr XYZ 101 Settings edit settings web login cdr billing destinations properties Protocol SIP gt Registration Basic Settings Host 192 168 101 101 5060 Allowed Codecs g729 40 g723 30 gsm 20 amr gt Advanced Settings Copyright c Synchronous 2004 all rights reserved Site is designed by www drupal org Host Port Proxy NAT Allowed Codecs This is the hostname or IP Address of your Gateway Collect this from the provider supplier terminator and place it here This is the specified media port for specified protocol For SIP it is 5060 by default If you have received any port changing instruction form your provider place that port number here Set it yes for now It will do full proxy for you Set it yes as well for now Which codec do you want to send to your Gateway You can leave it as it is for now We will describe these things in detail in SyncSwitch Manual J Click Save Button after providing information All right reserved by Synchronous Powered by www syncswitch com 14 Allow destinations to the gateway Now we have completed adding gateway and providing technical information of the gateway Only one thing left is which destinations are supported by this gateway Any specific gateway can terminate one or more destination Or you might want this gateway will terminate only one destination You can
16. org Name Secret User name or PIN number put 1234 for now This is the password of the pin put 1234 here as well Account Status Expiry Date Protocol Incoming Prefix Routing Group Keep it Enabled if you want it to work Date of expiration of the account Protocol followed by the user SIP H323 or IAX2 put SIP for now because we are going to test a call using a SIP Dialer Incoming prefix is a number added before the called number For example if you set incoming prefix 222 this user must need to call to any number with 2228801 xxxxxxxxx Put it blank for now Select the routing group for this account user you have created in previous steps 17 All right reserved by Synchronous Powered by www syncswitch com Rate Chart Select the Customer Rate or Selling Rate chart for this account user you have created in previous steps Starting Credit The amount of money credited to particular originator This is the amount up to which he will be able to consume by calling For now put 1 00 Credit Limit Credit Limit is the maximum negative balance of account that is allowed Put it 0 Min Balance The minimum amount need to be credited in the account to continue call Put it O as well Currency l Currency for the account user here USD Call Limit gt Highest number of concurrent calls that are allowed from this account user put 1 here for now J Click on Create User button to create the user account Step 6
17. requisites to be added that is Routing Group We can do that by following steps below Home Routing Routing Groups S root Soe Er i iee Create Routing Group o Home all routing groups add routing group gt Origination o Rates v Routing IVR Mode o Routing Group Failover Disabled x nape Priority Sense 100 rior se o CDR o Billing Capacity Sense 0 a Call Ratio Sense 0 gt Tools Administration Policy Force Routing H gt Batches eee Loss Protection Disabled 3 o My Account Min Profit Per Min USD 0 o Web Login o Log Out Connection Timeout second 60 Max Call Duration second 3600 This is test routing group Comment A Create Routing Group Copyright c Synchronous 2004 all rights reserved Site is designed by www drupal org All right reserved by Synchronous Powered by www syncswitch com 10 J From Navigation Menu go to Routing gt gt Routing Group gt gt Add Routing Group J Fill up the form with appropriate data on specified fields Name IVR Mode Failover Priority sense Capacity Sense Call Ratio Sense Policy Loss Protection Connec Time Out Max Call Duration Comment An identical name of the routing group For now leave it as wholesale Wholesale mode doesn t have any IVR Calling Card and retail mode have specific IVR which we will describe letter If a call fails on first route if your failover is enabled it
18. teway will be enlisted under that specified routing group for the destination s we have selected J After filling up the form click on Add Destination Button All right reserved by Synchronous Powered by www syncswitch com 16 Step 5 Configure Customer Originator We have completed configuration of Destination Rate Chart Routing Group Gateway etc Now your SyncSwitch is completely ready to receive and handle calls All we need to do is add a customer or originating account We will do that in following steps J Go to Origination gt gt Device User gt gt Add User from navigation menu J Fill up the form with appropriate information on specified field Thu Mar 31 2011 09 09 21 Home Origination Device Users N root Create VOIP User v Origination DeviceU Basic Information cating n C o CallingCard o Reseller Secret 1234 o Company M Create web login using above user and secret o CallShop gt Termination Account Status Enabled _ E Expire Date 2016 mar 1 31 19 Routing Brotocel 1ax2 Fe o CDR cn o Billing Incoming Prefix o Payments gt Tools Administration itches 7 Assignments Routing Group Test_Route H Rate Chart Customer Rate gt Monitor o My Account o Web Login o Log Out Limits Starting Credit Credit Limit USD Currency Call Limit 1 Copyright c Synchronous 2004 all rights reserved Site is designed by www drupal
19. w for the sake of testing please add the destination where you have working termination You can do that by following steps J Go to Termination gt gt Destination gt gt Add Destination J Put destination code and destination name at specified field 7 Press Create Destination Button as P Ta t RA 30 2011 08 23 01 Home Termination Destinations S root a Create Destination o Home add destination gt Origination Dob aia Destination Name Bangladesh Mobile o Destination o Gateway Destination Code o Rates gt Routing o CDR o Billing o Payments gt Tools gt Administration gt Batches gt Monitor o My Account o Web Login o Log Out Copyright c Synchronous 2004 all rights reserved Site is designed by www drupal org For Example we are adding Bangladesh Mobile as destination here All right reserved by Synchronous Powered by www syncswitch com Step 2 Creating and configuring rate chart Rate Chart contains rate tariff plan for various destinations For billing and charging customers as well as maintaining proper accounts with provider you will need different rate charts for your customer and provider Customer rate chart is your selling rate and provider rate chart is your buying rate Buy deducting buying rate from your selling rate you can calculate your gross profit For initial setup for testing a call we will need to create two different rate charts one for customers that
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