Ciaat CTC-940 User Manual
Contents
1. Ex lo A YciaaT CIAAT CTC 940 Driver a Build 0000 FW omol Serial Number 10000000 Fialeased date 05 20 2011 Copyright c 2001 2011 CAAT Co Ltd All rights reserved Please visit our web site for updated news support free stuff and more http www ciaat net ysi Bu3 YclaaT CIAAT CTC 940 user manual 4 3 Troubleshooting 4 3 1 Printing problems Nothing in action Printed a blank card Partial or incorrect printing Printed some small blemishes Printed horizontal white lines Printed vertical white lines Printed blurred images Check the printer driver to see if it is truly well installed Check the printer power supply and USB cable Check the ribbon and card Print a demo chart Check the ribbon Check value A setting of Printing Area in the driver To define value A as default to retry amp Check the card to see if it carters to CR 80 specification Check the printer settings Check the interface cable and ribbon Make sue the printer s cleaning roller is clean Check the printing card is clean Check the print head amp The card surface may be dirty or work on cleaning via dust arrestor Print head clogged Check the roller of dust arrester to see if there s need to change a new one amp Check the ribbon is fitted correctly amp Check the print head is dirty or damaged TPH may be impaired Contact the distributor or dealer nearest to you for hel2. Import Export About Print Position Adjuster 18 mm Card Depth fl Please adjust the magenta line en I closer to the edge Maintenance Info Advance Tool 4 cp Default 14 OK Cancel Yclaat CIAAT CTC 940 user manual 3 2 2 Using dust arrester Each pack box of CIAAT CTC 940 original consumables should contain a set of dust arrester with cleaning roller If first to use a Take the dust arrester with cleaning roller from the accessory box of printer carton b Remove adhesive film from the cleaning roller and then put dust arrester into the printer If need to change cleaning roller of dust arrester Remove SEESI dl pa Put the metal shaft into the Assembly the roller and Place dust arrester back new cleaning roller dust arrester to the printer 15 ESTE YciaaT CIAAT CTC 940 user manual 3 2 3 Cleaning TPH Thermal Print Head Please unplug the power cable from printer before start doing TPH cleaning process Try not to make any direct physical contact to TPH with any metal sharp objects or your fingers The TPH and its components must be kept away from any discharge of static electricity In order to maintain original print out quality it is highly recommended to perform this process every time when a ribbon is changed a Press the top opening button to open cover gently and the TPH is attached to the ribbon door b Please
3. L x 204mm H Weight 4 9kg amp Connections USB port Ethernet TCP IP port as an option Ethernet 10 100 Mbps Power supply AC input 100 240V 2 5A 50 60Hz DC output 24V 4 16A Operating environment 15 C to 32 C 20 to 85 RH without condensation Storage environment 20 C to 60 C 20 to 90 RH without condensation Operating ventilation open cooled air area 24 Yc a oT CIAAT Co Ltd A 2011 CIAAT Co Ltd All Rights Reserved A Specifications are subject to change without notice
4. manage solving your problems you can obtain further information or help from your local authorized distributor or reseller For any unresolved technical problems if you don t know your local distributor or reseller You can visit our website www ciaat net for contacting information and send us your questions We will be more than happy to assist you at anytime It is important for you to provide those following information at anytime during your contact for servicing help Your printer model and serial number The configuration and operating system which you are using A detail descriptions of the incidents problems which has occurred A detail descriptions of the steps which you have already taken to solve the incidents problems If you need any additional information or technical help you can obtain those information from our website www ciaat net which offers you the ability to download the latest printer driver firmware user manual and FAQ Frequent Ask Questions to maintaining your CIAAT card printer 22 YCIaaT E CIAAT CTC 940 user manual Appendix A Technical Specifications CIAAT CTC 940 Card Printer Color printing module 300dpi print head USB connection General Technical Features Ethernet TCP IP connection as an optional module Availability to be updated 32MB RAM 1MB Flash 50 cards output hopper 0 8mm 30mil 4 buttons and 2 LED control panel Color sublimation and monochrome thermal t
5. C 08 Y ClaaT CIAAT CTC 940 user manual Collecting When the printing and or encoding cycle is completed the printed and or encoded card will be returned into output hopper which is designed with a capacity of 50 x 0 8mm cards Adjusting The printer has a manual adjustable card thickness mechanism which can be located inside the printer unit when the top cover is open The thickness level accepts from 0 3mm to 1 0mm and the factory setting is at 0 8mm a Open the top cover b Adjust the thickness level by moving the lever from left to right to the preferred thickness setting c Close the top cover 09 VEST Y Cl T CIAAT CTC 940 user manual Chapter2 Start printing 2 1 Print driver installation For your own safety please make sure the power cable is always unplugged before attempting any A service maintenance work This is an important step and requires special attention to configure the printer and driver correctly before start using it Improper settings may result in substandard quality It is essential to proceed installation process step by step and changing any default settings only if when you are completely sure We do offer an option to revert settings back to original factory settings at any time if any adjustment which you have made that does not correspond to the expected outcome results A CD is bundled with the printer which contains the printer driver for MS Windows base P
6. C If the CD guide is missing please contact your nearest CIAAT customer support facility or your local CIAAT CTC 940 card printer distributor To begin install a print driver please insert the CD into your computer and select the printer driver menu A program will start and guide you through the entire configuration and settings process step by step Please refer to printer connecting section for USB connecting procedure in this user guide for 1 more details Some version of Microsoft Windows may require the user to have administration rights to install the driver 10 Y Cl T CIAAT CTC 940 user manual 2 2 Print settings Before start using your CIAAT card printer it is very important to double check and or change the default print driver settings Those settings includes in the following list Ribbon types Card types Card thickness Others Please pay attention to the settings in printer driver and contact your local CIAAT distributor or dealer for any advice and assistance needed before attempting any changes Those settings of driver can be accessed from the following instructions From the Start button located bottom left on the Windows task bar select Printers and Faxes Select your CIAAT card printer and then follow by a click on right button of the mouse From the Printer menu select Printing Preference A pop up configuration screen for CIAAT card printer appears The main menu tabs include
7. Device Option Printing Area Color Tools Heating Energy Magnetic Encoding Import Export amp About The most frequent use in print settings are Device Option Color and Tools CIAAT CTC 940 Printing Preferences ale B CIAAT CT C 840 Printing Preferences PR CIAAT 0T6 940 Printing Preferences Device Option Printing Area Color Toole Heating Energy Magnetic Encoding Import Export About Device Option Printing Area Color Tools Heating Energy Magnetic Encoding Import Export About Device Option Printing Area Color Toole Heating Energy Magnetic Encoding Import Export About Print Position Adjuster Ribbon Type Card Type Card Thickness Color preference seting 3 yp yp FE Brightness 0 8 mm Card Depth Print SO benk Card 08mm CIAAT Basic Color 1 I G y I Konly onBack f o m F Lock CIAAT Classic Color co 2 A Maintenance Info CapyNo fi I Back Side Image Cieani Shapnese Oni For Edge Advance Tool E Please adjust the Satuation i Cyan Magenta e n Yelow mm I Y Ga Using Resink re mme m ama 8 04 coy Ms a seve _Deteutt_ Ca Coa ai Co Cees Co Co Device Option Tab Color Tab Tools Tab Ribbon type Front amp back image Color preference setting Printer position adjuster Advance option Card type Page order Special function Cleaning tool option amp Heating energy C
8. Yclaat CIAAT Git 340 user manual ysi Bu3 YclaaT CONTENTS PREFACE Announcements Chapter 1 Getting ready 1 1 Checking box contents 1 2 Appearance of the printer and key functions 1 3 Installation 1 3 1 Ribbon Installing 1 3 2 Printer Connecting Power amp USB 1 3 3 Card Placing Chapter 2 Start Printing 2 1 Printer driver installation 2 2 Print settings Chapter 3 Printer maintenance 3 1 General warranty information notice announcement 3 2 Routine Regular printer cleaning 3 2 1 Using cleaning card 3 2 2 Using dust arrester 3 2 3 Cleaning TPH Thermal Print Head Chapter 4 Help diagnosis 4 1 Warnings Error messages and diagnosis 4 1 1 LCM control panel 4 1 2 Control panel warning messages 4 2 Identify installed driver software version 4 3 Troubleshooting 4 3 1 Printing problems 4 3 2 Releasing from card jams 4 4 Technical support Appendix A Technical Specifications CIAAT CTC 940 user manual Yclaat CIAAT CTC 940 user manual Copyright CIAAT CTC 940 Card Printer 2011 All rights reserved Copyright notice Users must comply with the copyright regulations applicable in their own country This manual must not be reproduced translated photocopied transmitted or any kind to be duplicated in whole or in part for any reasons and by any electronic or mechanical means whatsoever without the express a written consent of the CIAAT Co Ltd All the information contained in this document is subject to changed
9. ard thickness Using Resin K Color adjustment Maintenance info option 11 TESTE Y Cl T CIAAT CTC 940 user manual Chapter3 Printer maintenance 3 1 General warranty information notice announcement CIAAT CTC 940 card printer is professional designed to provide you a long term service duty with minimum regular maintenance required Therefore please do comply with the instructions given in below to ensure your printer unit is covered by warranty condition IT S IMPORTANT TO STAY COVERED BY YOUR WARRANTY All the manufacturer s warranty conditions are subject to strict adherence to the regular routine servicing and maintenance instructions and also printer cleaning cycles Any failure of the following required servicing and maintenance job duties mentioned in this A chapter may void the print head warranty CIAAT CTC 940 card printer accepts no any other liability what so ever where it has been any single failure to perform required servicing and maintenance job duties on the printer It is common to know that the print head is an extremely sensitive as well as a wearing and tearing component Therefore the life expec tancy is heavily depending on the presence of solids dust or liquids in the environment either on the print head or cards Every operating user must take all necessary precautions to use clean cards in the printer unit The frequency and quality of the servicing and maintenance job duties will not only extend th
10. e print head s life expectancy but also maintain the output printed quality It is very important to all users must comply with the servicing and maintenance instructions which described within this chapter Use of non CIAAT original consumables ribbons may affect the quality and reliability of print job low quality printed output and may also affect the printer s physical functions The manufacturer s warranty does not cover any physical damages quality problems and print head warranty by using non CIAAT original consumables ribbons 12 Y Cl T CIAAT CTC 940 user manual 3 2 Routine Regular printer cleaning 1 Proactive reminder of cleaning is given by the driver and it is required to go with the instruction or else the warranty on TPH may be invalid Item Description Cleaning required after Color Mono Ribbon 400 cards Magnetic Encoding 400 cards 13 ysi Bu3 Yclaat O 3 2 1 Using cleaning card CIAAT CTC 940 user manual D Each pack box of CIAAT CTC 940 original consumables should contain one single piece of cleaning card a Remove any remaining cards from input card feeder b Remove pilled protection film from the cleaning card and then place it in the feeder c Go to print settings in the driver and access Printing Preference Choose tab Tools then apply Cleaning Tool c amp CAAT CTC 940 Printing Preferences Device Option Printing rea Color Tools Heating Energy Magnetic Encoding
11. nal input location Smart IC encoding expansion socket Optional 04 Y Cl T CIAAT CTC 940 user manual ys 5u4 Thermal print head Ribbon spool fitting position color coded Ribbon ID key socket Card thickness adjustor Dust arrester socket TESTE YciaaT CIAAT CTC 940 user manual 1 3 Installation 1 3 1 Ribbon Installing Using the original CIAAT CTC 940 Card Printer Ribbon consumables will optimize your printer s perfor mance and avoid causing damages to it Use of non CIAAT original consumables will void the manufacturer s warranty policy for the printer i To optimize printing quality please engage in printer cleaning every time when the ribbon is changed a Open the top cover b Place the ribbon ID key into ID key socket c Insert the ribbon as shown Please ensure your ribbon format is corresponded to installed ribbon ID key s label Please make sure your ribbon film is facing top side during installation and also ensure the color of ribbon spool core is matching to the ribbon adapter holder d Close the top cover slowly and press until a click sound is heard 06 Y ClaaT CIAAT CTC 940 user manual 1 3 2 Printer Connecting Power amp USB Power a Connect power cable to power adaptor then plug the power connector to printer s power socket b Plug the power plug to an earthed power socket Please make sure the power plug is connected into a pr
12. operly protected and earthed electrical source c Switch ON from the ON OFF button to power up the printer then the LCM control panel should light up and display ready message which indicates the printer is under working condition For your own safety please make sure the power cable is always unplugged before attempting any service maintenance work USB Please make sure the print driver software is fully installed before A connecting the USB cable to your printer device Refer to the print driver installation section of this user guide for more details and follow the instruction carefully 07 TESTE Yclaat CIAAT CTC 940 user manual 1 3 3 Card Placing Loading Automatic For optimum printing quality please ensure all cards are CR 80 standard with ISO 7810 certified Please do not touch the printable surface and not to use any dusty damaged folded or embossed cards in your printer a Open input card cover b Place the cards into input card feeder with positioned shown in the diagram c Close the input card feed cover Card thickness adjustor Loading Manual queue jump This feature is designed when a single manually queue jump in printing or GD encoding job is required during fully loaded cards are positioned in input card feeder Weight module is required for manual loading a Insert card manually with location and positioned shown in the diagram b Start printing or encoding command from P
13. p amp Check the ribbon to see if is fitted correctly Check the print head to see if there s need to do the cleaning Check the cleaning roller of dust arrester to see if there s need to change a new one Check the card is compatible or not 20 YclaaT 4 3 2 Releasing from card jams CIAAT CTC 940 user manual Please remove the jammed card by the following instruction displayed on LCM control panel of the printer before continuing the printing job Open the printer cover door Remove the ribbon Follow the instruction on the LCM control panel with three options Auto removal Semi auto removal and Manual removal During semi auto removal and manual removal process please do not put your hands into the card printer You can also perform the following steps to prevent card jams Illustration for manual removal Check the card thickness settings is correctly adjusted from the em printer driver option and thickness gauge Check the card thickness is fitted under specified specification in this manual Check the cards are flat in horizontal position Twist clockwise Check the cards are not stuck together and shuffle cards is required before loading Flathead screwdriver 21 ysi Bu3 Y Cl T CIAAT CTC 940 user manual 4 4 Technical support If you have come across any difficulties in configuring and or operating your CIAAT card printer please read this manual carefully If you are unable to
14. ransfer Printing Modes CIAAT color technology enhanced Edge to edge printing A I smart ribbon saving for monochrome printing Performance Color 1 side YMCKO around 20 sec under lab testing environment various from card design amp settings Monochrome 1 side 5 sec Svetem Reauest IBM PC or compatible Windows 2000 XP Vista Pentium R class 133MHz above Ee Computer with 128MB RAM or higher 100MB free hard disk space or higher Supported Platforms Windows 2000 XP Vista Windows 7 32 amp 64 bits Add Supplied Software Ciaat CTC 940 CS 23 ESTE YclaaT Ribbon Types Options Easy Add Modules General Information CIAAT CTC 940 user manual amp YMCKO 200 400 prints 1 2 YMCKO 280 560 prints 1 3 YMCKO 330 660 prints KO 500 1000 prints K 2000 prints 400 cards high capacity input hopper Flipper module Magnetic encoding module ISO 7811 HiCo LoCo or JIS2 magnetic strip encoder Smart IC encoding module ISO 7816 2 PC SC EMV 2000 1 Contactless RFID encoding module ISO 14443A B ISO 15693 Mifare DesFire HID iCLASS Ethernet connection module Card types PVC card Card format ISO CR 80 ISO 7810 53 98mm x 85 60mm Card thickness From 0 3mm 10mil to 1mm 40mil Dual side printing From 0 5mm 20mil Input card feeder capacity 100 cards 0 8mm 30mil Output hopper capacity 50 cards 0 8mm 30mil Printer dimensions 197 8mm W x 354mm
15. ribbon Reinstall the ribbon again with correct installation procedure ibbon Out End of ribbon usage Reinstall a new ribbon with IC chip Print Fail Fail to start printing process Check the ribbon to see if it s snapped Card Out Inconsistency between card thickness adjustor and card used Get the setting of adjustor and card used consistent Adsorption force among cards Move cards apart and then arrange them to input hopper for retry Yclaat 4 2 Identify installed driver software version You can easily indentify your driver version by accessing from your printer properties menu It is essential CIAAT CTC 940 user manual to keep your printer driver to be the latest version which always published from official CIAAT web site Checking your driver version can be accessed from the following instructions Administrator Internet L My Documents Werner Explorer Er je 2 My Recent Documents gt a S ma T My Pictures in ek Pause Pring 2 My Computer Sharing Windows Media Player Use Printer Offine as D gt contrat Pan 3 Windows Messenger Create Shortcut Set Program Access and Defaults Tour windows XP M connect To 5 gen 12 Help and Support Search All Programs gt ET Run Bj off to Shut Down Rename Properties 19 amp CIAAT OT6 940 Printing Preferences Device Option Printing Area Color Tools Heating Energy Magnetic Encoding Import
16. use the sponge stick to clean the TPH 16 Y Ci T i CIAAT CTG 940 user manual Chapter4 Help Diagnosis 4 1 Warnings Error messages and diagnosis CIAAT CTC 940 card printer is designed to get user involvement down to a minimum level It is advised to gain some familiarity with basic warning messages knowledge during the operation 4 1 1 LCM control panel Basic descriptions The printer is equipped with a LCD display with four buttons to give the access to printer menu and two LED lights to show conditional status All printing status and warning error messages will be displayed in this LCD screen Return to home page Page switch Green Light Normal status Red Light Error status Page switch Enter Set Confirm 17 Yclaat CIAAT CTC 940 user manual 4 1 2 Control panel warning messages PMessages Displayed Description Solutions Cover Open Top cover door is opened Close the top cover door Flipper Cover Open Flipper cover door is opened Close the flipper cover door IC Chip Missing Ribbon IC chip is not inserted Install ribbon IC chip into printer s IC chip socket Ribbon Missing Ribbon is not installed Install ribbon with corresponded IC chip into printer Ribbon Mismatch EE ribbon does not match with ribbon IC Check ribbon type and install the corresponded IC chip Ribbon Type Error Unsupported ribbon type ean ribbons region code with matching printer s Sen Failing to searching
17. will save you time during installation and use help you to understand more about this printer and its features Should you discover any errors in this guide please do help us by emailing us at info ciaat net Assistant Icons The following assistant icons will show up in this guide to indicate important information to be noticed A Special warning notice Q More in depth information notice 02 Y ClaaT CIAAT CTC 940 user manual Chapter1 Getting ready 1 1 Checking box contents CIAAT CTC 940 card printer is supplied with several accessories and please do take time to check it closely The accessories contents list may vary depending from your region location D If any of below item is missing please contact your nearest CIAAT customer support facility of your local CIAAT CTC 940 card printer distributor Accessories provide with your CIAAT CTC 940 card printer Card output hopper Weight module USB cable Power adaptor Power cord I Wy z USER GUIDE User guide Master CD Dust arrester Cleaning kit with cleaning roller 03 ESTE YciaaT CIAAT CTC 940 user manual 1 2 Appearance of the printer and key functions Top cover opening button Input card cover Input card feeder 100cards Manual releasing card jam screw socket flathead screwdriver Spec label ON OFF ard power switch button Power socket LCM control panel Manual card feed Ethernet expansion socket Optio
18. without prior notice CIAAT Co Ltd cannot be held liable for any errors that may be found in this manual or for any loss or damage arising accidentally or as a result of dissemination or use of this manual Trademarks acknowledgement CIAAT CTC 940 Card Printer is a trademark of CIAAT Co Ltd product All other trademarks belong to their respective holders Warranty Refer to the warranty card supplied with your card printer package box for warranty terms conditions and limitations ysi Bu3 Y Cl T CIAAT CTC 940 user manual Knowing your new printer We thank you for choosing CIAAT CTC 940 card printer the beginning of our long term successful associa tion with you together With CIAAT CTC 940 card printer you will be able to enjoy easy operating high quality plastic cards printing conveniently for personalized ID card credit cards membership cards and badges from various level of thickness and color style Please ensure CIAAT CTC 940 card printer to use the original consumables from CIAAT Co Ltd For more details visit our website at www ciaat net Warranty Registration Please do take time to register online at www ciaat net and you will be rewarded with a special offer after registration is completed Getting ready to start The main purpose of this user guide is to guide you to set up your printer step by step Please take time to read through this carefully and complete the installation before start operating This
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