User`s Manual - Summation Technology
Contents
1. 2 Getting Started C IDENTIFYING THE PARTS This illustration shows the front of the printer with its control buttons and LED indicator lights Top Cover Pause LED Pause Button Power LED Load Feed Button Ink Low LED Unload Button Label Tear Bar The Pause Button pauses the printer AFTER the printing of the current label has finished to allow for loading of label stock and ink cartridge The Power LED indicates that the printer is on and ready to receive print jobs The Load Feed Button is pressed in order to load label stock if the printer does not automatically detect the stock When stock is loaded each press of the button will cause one label to be fed from the printer The Ink Low LED will illuminate when a cartridge has 1076 or less of its ink remaining The Unload Button will unload the installed label stock by reversing it through the printer Make sure to tear off the printed labels before pressing the Unload Button The Label Tear Bar is a serrated edge for conveniently tearing your finished labels from the printer The printer comes with a white tear bar guard For smoother label feeding leave the guard in place during printing When you are ready to tear off a label remove the guard tear off the label and replace it Getting Started 3 This illustration shows the input ports and power switch found on the rear panel of the printer U2. eere 55 tele eR ITUNES 56 iii Interactive Feature in this PDF Document There are interactive features that will allow you to jump to different locations within the document Each listing in the Table of Contents is interactive Place the cursor on either the words or the page number A small hand with a pointing finger icon appears Click on the line with the icon and the document will jump to that page If you want to return to the Table of Contents move the icon to the top of the page and click on the arrow marked TOC Navigating through the Index is similar Place the icon on one of the listings or page numbers click on it and it will move to that page The text relating to the Index listing will appear in red Returning to the Index can be done by clicking on the arrow marked Index Section 1 Getting Started THANK YOU for choosing an LX900 Color Label Printer The LX900 Printer will print razor sharp text and barcodes vibrant colors and even stunning photo realistic photographs directly onto rolls of labels card stock and a variety of other approved media This User s Manual is your complete step by step guide to quickly and easily setting up and printing with your new Color Label Printer A CHOOSING A GOOD LOCATION e Place the printer on a flat surface in a location with adequate air circulation to prevent internal heat build up e Do not place the printer near heat sour
3. Printing Options Select the printer and paper you want to use What printer do you want to use Color Label 900 v Install Printer Color Label 900 Properties Your prints will look best if Printing Preferences G Color Label 900 Settings Paper Size Custom Custom Page Size Custom Form Size 0 01 Inches 0 1 Milimeters Check the image or document size The image size or document size should correspond to the Page Label Size set in the driver If you have set your page size to 4 x 4 but you image is actually 5 x 3 the printer driver will automatically shrink your image to fit inside the 4 x 4 label The result is that the actual printed label is 4 x 2 4 Avoid this by setting your page size or image size to match the label size Printing 31 3 Choose the right printing program There are man different applications that are capable of printing to the LX900 However there are only a few that are ideal printing applications For example Adobe Illustrator is an excellent design program but is not always the best printing program It can be difficult to find the printing preferences or to know the exact size of the art board It is best to save as a PDF file and print from Adobe Reader or export as a 300 dpi JPG and print from NiceLabel D ADJUSTING PRINT ALIGNMENT If your previous experience with printing is limited to printing letters and cards to 8 5 inch by 11 inch p
4. adjustments to one or more of LEFT OFFSET these values After each adjust ment you can click the Test but ton to print a small test pattern 10 units TOF on the label This will help you KE Tq b find the proper alignment value E CREATING A FULL BLEED PRINT 1 34 Printing If you are having trouble making the image cover the entire label first make sure the image is printing at least as big as the label size you have selected To accomplish this using Nice Label make the image a few millimeters larger than the label by dragging the image over the edge of the label on all sides The bounding box around the image will turn red when it is over the edge of the label Try printing again to see if it covers the entire label If not move on to step two Adjust these settings in the printer driver preferences to create a 05 1 2mm overbleed Page Size Increase the page size width in the driver preferences by 1 inches Increase the height by 1 inches If you are using Nice Label simply change the size under the File Menu Label Setup Increase the size of the image to fit the new larger page size If you are using other graphics programs you will need to change the page size in the application and in the printer driver preferences Left Margin Offset You must decrease the left margin off set to center the over bleed on the label If you overbleed by 05 you will need to decrease the Left Margin Offset by 1
5. A SOLVING PRINT ALIGNMENT PROBLEMS Image is Vertically Offset The LX900 decides where to start printing by detecting the start of die cut label detecting a black mark on the back or detecting a thru hole that corresponds to the start of the label The following items can cause the label sensor to improperly detect the start of a label 1 Top of Form TOF TOF stands for Top of Form and this setting allows you to fine tune the alignment of your printing on your label stock This will be factory calibrated If fine tuning is needed increase this setting to move the image down on the label decrease this setting to move the image up on the label The unit of measure is 0 1mm This setting is found on the Alignment Tab of the PTStatus Monitor Print Alignment and Stock Sensor Settings Pine Printer Tear off Position DE 1mm Units Left Margin Offset 3 1mm Units Top of Form TOF 1mm Units 2 Nonstandard Non translucent Backing Material Test the unit with the label sample material that came with the unit If it prints correctly your label stock may not be compatible The label sensor needs to see the difference between a label and a backing material by seeing through the label stock for light variations If it can not see through the label problems will arise If you must use this type of 40 Troubleshooting and Maintenance a o gt backing try label stock that has a black mark on th
6. 0 75 19mm Liner media width 8 375 212mm 1 5 38mm Label height length 17 431mm 0 75 19mm Gap between labels 10 253mm 0 10 2 5mm Width of thru hole 0 5 12 65mm 0 25 6 325mm opening Distance from edge of 2 25 57mm 0 20 5 06mm media to edge of thru hole Reflective Black N A 0 1 2 54mm Mark Width Max Outer Diameter OD 6 0 152 4mm N A Inner Core Diameter ID 3 0 76 2mm 3 0 76 2mm Total Thickness 0075 N A Liner Label 7 5 mil Distance from edge of Printer driver assumes 2 mm gap media to edge of label However this is adjustable via the left margin offset The Reflective Black Mark should be opaque to infared light The mark should be between the labels The end of the mark should correspond with the beginning of the label There are two factors that determine whether the printer will accept any particular stock thickness 1 The ability for the printer to pull the paper through the print area 2 The ability for the sensor to read through the backing if the sensor is set to diecut If you are printing in continuous or reflective label sensing mode number 2 does not apply The fact that the printer must read through the backing in die cut mode will limit the thickness much more than the printers ability to pull the paper through the print area However if you adjust opacity level of the liner enough to allow the label to b
7. For Users in Canada This digital apparatus does not exceed the Class B limits for radio noise for digital apparatus set out on the Radio Interference Regulations of the Canadian Department of Communications Le present appareil numerique n emet pas de bruits radioelectriques depassant les limites applicables aux appareils numeriques de la class B prescrites dans le Reglement sur le brouillage radioelectrique edicte par le ministere des Communications du Canada Product Disposal Do not dispose of the printer or supplies in the same manner as normal household waste Consult your local authorities for disposal and recycling options Battery Notice This product contains Perchlorate material Special handling may apply For more information go to http www dtsc ca gov hazardouswaste perchlorate CAUTION TO PREVENT FIRE OR SHOCK HAZARD DO NOT EXPOSE THE UNIT TO RAIN OR MOISTURE TO REDUCE THE RISK OF ELECTRIC SHOCK DO NOT REMOVE EXTERIOR PANELS NO USER SERVICEABLE PARTS INSIDE REFER SERVICING TO QUALIFIED SERVICE PERSONNEL OPERATE THE UNIT WITH ONLY THE PROPER ELECTRICAL SPECIFICATIONS AS LABELED ON THE PRINTER AND AC ADAPTER CAUTION USE OF CONTROLS OR ADJUSTMENTS OR PERFORMANCE OF PROCEDURES OTHER THAN THOSE SPECIFIED HEREIN MAY RESULT IN HAZARDOUS RADIATION CAUTION RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS 1i Section Ee E D 1 A Choosing a
8. improperly positioned cartridge will cause no ink of that color to be printed Ink Cartridges 21 Section 4 A USING NICELABEL Your printer ships with a basic version of Niceware s NiceLabel software This easy to use software is designed to allow you to create full color labels with text and barcodes quickly and sim ply The following is a tutorial to guide you through creating and printing a sample label Launch NiceLabel from your computer s Start Menu Note You are not required to print from the NiceLabel software You can print from any application that prints to a Windows Printer Section 4C Creating a Label 1 Click the New Label Icon Li from Main Tool Bar 2 You will see the Label Setup Wizard This will guide you through setting up your label a Setthe dimensions of your label and unit of measure and click Next Label Setup Wizard Label Dimensions Set the Label layout dimensions and select the appropriate unit of measure Please enter the dimensions of your label Label width 4 0 inch Label height 9 0 inch Measurement units inch 22 Printing Select your printer This should be the Color Label Printer 900 Click Finish Label Setup Wizard Select Printer Select the printer you want to use with this label You can change the printer specific settings by clicking on the Printer setup button Printer Setup Choose the printer from the list of installed printers Th
9. Power Supply marked Class 2 or a UL listed ITE Power Supply marked LPS with output rated 12VDC 4 5A or higher This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Re orient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Use of shielded cables is required to comply with the Class B limits of Part 15 of the FCC Rules You are cautioned that any changes or modifications not expressly approved in this manual could void your authority to operate and or obtain warranty service for this equipment
10. a place on the stock that has a label and not a vertical gap Label Stock 11 lt a m The sensor can only be moved a maximum of 2 3 inches from the left side of the printable area This means that the maximum diameter circular label that can be printed is 4 6 inches For circular labels larger than 4 6 inches in diameter you must have a black mark printed on the back of the label stock This means that you must change the Stock Sensor Mode to Reflective The printer will now look for the black mark representing the beginning of the next label instead of the diecut For more information on changing the Stock Sensor Mode see Section 2D Center of Circle Through Hole Labels Circular Labels Set Sensor Bar to 1 1 8 for 2 circular label 1 8 liner edge gap Through Hole Labels If you are using card stock or label stock that has a hole punch or a notch to identify a transition from backing to label you can adjust the Stock Sensor to position it over the identifying mark 12 Label Stock dea Fer D SET THE STOCK SENSOR MODE The stock sensor mode refers to the method the printer will use to detect the print starting position for each label To adjust the stock sensor mode open the PTStatus program PTStatus automatically installs with your printer driver and can be accessed through the printer driver or as program that is accessible in the same manner as all other programs Important Note Set the
11. in cm by entering the appropriate number in the Symbol Height Field The width of the barcode is set as the X Expansion factor Note that the width can be set only in pre defined standard steps Printing 29 When you change the barcode dimension directly from the screen by moving the drag handle the changed dimension will also appear in this dialog box Some of the barcode types also allow the definition of Narrow to wide bar ratio It can only be set from the predefined steps in the pull down menu 1 2 1 3 or 2 5 Base element width mils is calculated automatically from the X expansion factor V Vi E vii 30 Printing The Check Digit Tab will allow you to include a system automated check digits or enter your own Check digits can be disabled on some barcodes from this tab as well The Human Readable Tab allows you to manipulate the human readable text printed with your barcode Here you can disable Human Readable select position above or below the barcode include a check digit and choose your font type and scaling The Details Tab allows you to set some further details of the barcode presentations on the printer These settings are listed here Include Quiet Zones will enable the software to automati cally create the necessary amount of free space before and after the barcode symbol by drawing an unprintable buffer area around the barcode symbol on the screen Descender Bars allows EAN 1
12. inward until it touches the label stock The Roll Guide will automatically pull back slightly to the correct position There should be approxi mately a 1mm gap between the roll guide and the roll Important Note Be aware that some label stock may have a core that is slightly too large for the roll or the labels may have wrapped unevenly causing some to stick out beyond the edge of the core Both of these issues can cause feeding problems Label Stock 9 a Pull the Movable Throat Guide outward to make foam for the label stock Place the leading edge of the label stock under e sc the label stock symbols on the Throat Guides The label stock should be placed far enough into the throat of the printer to correctly position the Movable Throat Guide but not yet into the printer itself Movable Throat Guide Fixed Throat Guide DO NOT PINCH 8 Slide the Movable Throat Guide inward until it almost touches the label stock Important Note The label stock should be close enough to the Fixed and Movable Thoat Guides to provide proper guidance but not close enough to pinch the label stock 0 1 mm gap on either side If the label stock is pinched by the guides poor print quality or feeding problems could result 9 Feed the label stock further into the printer until it senses the label and automatically feeds it through the printer If the printer fails to feed the label stock press the Load Feed button on
13. the front panel while continuing to guide the label stock into the printer If the printer does not automatically grab and feed the stock or continues to feed the stock without stopping check the Stock Sensor position or mode Section 2C or 2D 10 Label Stock C ADJUSTING THE LABEL STOCK TOF TOP OF FORM SENSOR If you are using label stock other than standard square rectangular diecut labels such as circular die cut labels or through hole stock use the instructions below to adjust the position of the label stock sensor The sensor can be adjusted using the slide bar on the inside of the printer Below the slide bar is a measurement which represents the distance between the edge of the label stock and the sensor Measure the distance from the edge of the label stock to the correct position on the stock Set the sensor to this measurement Important Note You must adjust the Stock Sensor before loading non standard label stock AU UA UU i 0 5 1 0 1 5 2 0 12 7 25 4 38 1 Circular Labels If you are using Circular Labels you must adjust the Stock sensor to correspond with the very top of the label where the circles are closest together If the sensor is too far to the right or the left the printer will still sense the label but the image may be offset downward because the printer will start printing at the wrong position If you are using stock that has multiple labels across make sure the sensor corresponds to
14. watts UL UL C CE FCC Class B 36 5 lbs 16 6 kg 17 25 W x 9 1 H x 17 25 D 438mmW x 231mmH x 438mmD Technical Specifications 55 a Alon DEDE WE 42 PMT STACI A o P 13 16 40 Barcode Wizard seseeeeeeeeeeeeeeee ee eene nen neret eese nene 24 28 aen ee E 39 je Ez Led IN ES E 6 12 Cartridge Utilities Jah 16 43 48 Cir alar E e EE 11 Color MAN ait i cr trons Corer sr Tere str 38 43 44 Continuous de Ta m m wwwwwewwwwwwvwwwwwvwwvwvwvvvvvve 6 14 SS hen EE 18 Aoc MIU EEN 16 IBI IND EE 6 13 44 45 Pixed Throat E UTOR POS 33 FULDE e RR TEM 34 Human Readable TAD EEN 30 In EOGWCE a Ba ree rec ne ene ne ener Re re Pe ver NEE E 3 WK ATAO m mmwwwwwwwwvwwwwwevwwvwewvwwvwwevwvwvvvvvvve 39 me TD I 16 Instalhne HE ege 8 EADE ECOS ouem ere MEM MM 18 IB lors SiL mmmmmmmmmmmmmmmmmmmmmmmmmmmmmm rm rrm i rinne 31 Label Ted Df w wmwwwwwwwwwwwwwwwwevwwwwwwwevwwwvwvwwvuvvv 3 Lett M E E orani od re erm rere er Cree error erry 6 33 34 Load Feed Ee E 3 eet I9 Media Ty Pe mm rm mm 38 46 55 Movable Throat Ehre EE 10 Nice Label accepted file formats eese 26 FTC UAE OM NRI TONES 37 Output Mode T i rmirrn 14 Keep E EE aire Ali ee ner ene eee np Ed Ne A 15 Lrint 2H ESO E 32 40 Pont COUP ENEE 16 Pan E PI eege 37 42 56 Index Printer Driver Set big side iuste oet eside E a lena ties 35 Printhead PU CT
15. 080112 511271 LX 900 COLOR LABEL PRINTER User s Manual 2010 All rights reserved For the most recent version of this manual please visit http www primera com manuals html Notices The information in this document is subject to change without notice NO WARRANTY OF ANY KIND IS MADE WITH REGARD TO THIS MATERIAL INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE No liability is assumed for errors contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material This document contains proprietary information that is protected by copyright All rights are reserved No part of this document may be photocopied reproduced or translated into another language without prior written consent Trademark Acknowledgments Windows is a registered trademark of Microsoft Corporation All other trademarks are the property of their respective owners Printing History Edition 4 0 080112 Copyright 2010 All rights reserved FCC Compliance Statement This device complies with part 15 of the FCC rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For Users in the United States This product is intended to be supplied by a UL listed Direct Plug In
16. 2 This will center the page size increase so there is a 05 inch over bleed on both left and right sides T TOE Decrease the Top of form by 10 This will cause the printer to start printing before the label and ensure a fully printed label 4 Decrease TOF by 10 Actual Label Stock P Size 2 x 2 2 Decrease Left Margin Offset by 12 2 1 x 2 1 1 Inch Note Itis best to over bleed as little as possible to avoid excess ink on the label backing Also over bleeding too much will cause the printer to skip labels This is because the printer stops printing too late to sense the next label F PRINTER DRIVER SETTINGS Once the printer driver has been successfully installed you will need to setup the driver with the appropriate print options Refer to the following steps to change or verify your default printer driver preferences These settings will apply to all new designs created in NiceLabel or other programs after the preferences were changed Existing labels saved in NiceLabel will not be affected since the preferences are saved with the label To change these preferences you will have to change printer preferences through NiceLabel File Menu Printer Settings Printing 35 To find Driver Settings Click the Start button choose Printers and Faxes XP Printers Vista Devices and Printers Windows 7 Right click on the Color Label 900 Icon and select Printing Preferences from the dro
17. 3 EAN 8 UPC A and UPC E to print longer first middle and last bars when this option is selected Mirror Horizontally will allow the barcode to be printed as a graphic and will so it can be mirrored over the horizontal axis Mirror Vertically allows the barcode to be printed as a graphic so it can be mirrored over the vertical axis Intercharacter Gap Some barcodes allow you to change the gap between characters in the barcode e g Code 39 The barcode prints as a graphic Include EAN white space A special character is inserted before and or after the barcode It indicates the width of the barcode If you place any other object in the extent of the barcode it will reduce the readability of the barcode This option is valid for EAN barcode types a Fer C PRINTING FROM OTHER PROGRAMS Since this printer uses a standard Windows printer driver you can print from any application you would like There are just a few things to remember that will make it much easier 1 Set the Page Label Size in the Driver NiceLabel auto matically prompts you for the size of the label that you are using When printing from any other program you must do this manually Before you print simply set the custom page size just as you would set print quality in the printing preferences In the example below the label size is 4 x 4 so the custom page size is set to 400 x 400 displayed in 01 inch units Ja Photo Printing Wizard E
18. Good EE 1 b Baelen 2 C Id n ty18p the PATS ioc eoe eege 3 D Computer SpecilicaviOns ee dE 4 Sechon 2 Label StOe Ki aeree teda a E Ra 5 A Label and Roll Specifications eee D Be Installme Label Stock ioo E ett atii Dette tuin 8 C Adjusting the Label Stock TOF Top of Form Sensor 11 ID Set the LOCK EE 13 Ba Set fhe Output Mode unio onsec t EH ERU QNUM IUUD a UM In 14 Section 3 Ink Cartridges Status Monitor eres 16 A Monitoring EE 17 B Usin the Cost Estimator otro rarae ete theses eie 18 C Replacing Ink Cartridges Low Ink Warning 19 EECHER 22 Av Usinge leren 22 b Creatine barcodesan NiceLabel ana eit tea 28 C Printing from Other Programs ee eere 31 D Adjusting Print lettre ege ge 32 E Creatine a Pull Bleed EE 34 E Jaber Piver EE 35 Section 5 Troubleshooting and Maintenance ss 40 A Solving Print Alignment Problems ses 40 B Solving Print Quality Problem 47 C Color Matching and Design Tips ori redet ee ooa Fett 44 D Create a DUD POI E le E 47 E Cleaning thre Printer ct e dabei 47 E Cleaning the Printhead EEN 48 G Replacing the Prmtheadi b ioter a Ceidunes 51 H Interpreting the Printer s Indicator Lights 54 L Technical Support ui ere opm Fe ret Cone E dace 54 Section 6 Technical Specifications
19. I enee Ee 42 OT eis eco oco bs bittet ode etat 42 48 eiert 51 ETH 22 li SUS m r 13 16 Ee 45 use AB 4 a c NT M 14 SOHSOI POSTEO I EE 10 41 SIE Ee d inobn en ba Po eee ptt tad psc t emt d 16 IG EEOC ub tee RETE ERE 6 13 R il Sur T hashii o 9 elteren 8 Roll SPCC CAH e EE B7 KO Wie a WM MOD Hm 9 EE ge e EE 33 TOP eee emer ee nye reer RISE ae od 11 33 35 40 rec m sated 25 29 Erres 3 Using lees gendeieegehtefedegegetreetgeren EES geseet 22 Index 57 Printed in the United States of America P N 511271
20. SB Port Auxilary Port Power Switch Power Input Port Fixed Throat Guide Roll Stop Roll Arm Movable Throat Guide i Ze A di Roll Guide Sensor Position Adjustment D COMPUTER SPECIFICATIONS Recommended PC Specifications For optimal printing speed you must have a PC with the following recommended specifications e Pentium Dual Core Processor 2GB of RAM e 10 GB of Free Hard Drive Space 4 Getting Started Section 2 Label Stock A LABEL AND ROLL SPECIFICATIONS A wide variety of label stock can be used in the Printer Refer to the specifications and settings in the following sections before ordering custom stock from Primera or any stock from another company Important Test all custom made label stock with the intended printer before ordering large quantities Primera will only assume responsibility for custom label stock ordered from Primera Label Sensing Methods Label Width gt Liner Width Gap Between 4 Labels Method 1 Label Gap Sensing Distance from edge of Media Method 2 Thru Hole Sensing lt Width of Opening t Distance from p Label Height edge of Media to edge of Label Method 3 Reflective Black Mark Sensing Black Mark must be printed on back side of label stock Black Mark Width Note See table below for Max and Min values in inches and mm Label Stock 5 a Max Min Label width 8 25 209mm
21. Stock Sensor Mode BEFORE loading label stock 1 Connect the printer via USB and turn on the power The Stock Sensor Mode setting is stored on printer main board so you will not be able to access it unless the printer is turned on and properly communicating with the computer Go to Start Programs Primera Technology PTStatus Click on the Alignment Tab 3rd tab from top Click on the Stock Sensor Mode button GARE oom ba Select the Stock Sensor Mode by clicking on graphic that most closely corresponds to the stock you intend to install IR ColorLabel900 Copy 2 Status Monitor Stock Sensor Mode mE Pam Aignnent WEST HL gi Select sensor type for your label stock Reflective Die Cut Continuous There are three sensor modes Die Cut Default If you are using standard die cut labels that look similar to the graphic use this setting regardless of the size of the label Also use this setting for Through hole label material where a hole is punched through each label or a notch is cut in the side Reflective Use Reflective for label material where a black pre printed line black mark on the back of the label stock indicates the break between labels Black marks are required on clear label stock rolls or label where the label waste matrix waste is left on the liner Black marks can also be used for irregular shaped labels circles larger than 4 6 inches or on any stock where the print starting positio
22. ance a 3 Make sure the purge cartridges before clean box is checked Follow the onscreen prompts You will need a sheet of paper for this process You may need to repeat this process up to 4 times depending on how clogged the printhead is Only repeat the procedure if you start to see improvement after each clean print During this process the printer will make several loud whirring noises This is normal This is the sound of a pump forcing ink through the nozzles If you do not hear this sound the clean purge print did not complete successfully Try again 4 Preventing clogged nozzles Clogged nozzles on the printhead can be caused by non use of the printer for extended periods of time Follow these guide lines e Always keep the LX900 plugged in and turned on The printer will do periodic maintenance to make sure the nozzles do not clog e Never store a used printhead outside of the printer The nozzles will dry out with exposure to air If you must store a printhead outside of the printer place full or empty cartridges in the printhead and put the entire printhead and cartridges in a sealed plastic bag e Use the printer regularly 5 Quality Setting Change your quality setting The lowest and fastest printing quality may not be sufficient for many photos or graphics The highest quality setting may cause ink to bleed on certain graphics in combination with certain label stock Increasing the quality increases
23. ange that cartridge At this point you can change or ignore 0 If any cartridge reaches 0 during a job you will be prompted to change that cartridge At this point you can change or ignore Under normal circumstances this will be your first warning The 10 warning is only triggered at the start of a job 10 If at any point any cartridge is 10 you will be prompted to change that cartridge You must change the cartridge to continue To change a cartridge follow this procedure 1 Press Pause and Load Feed simultaneously OR click the Change Cartridge button on the second tab of the Status Monitor The head carriage will move to the center of the print area for easy access Ink Cartridges 19 D r 2 Remove the cartridge by pressing the corresponding colored tab on the back of the printhead The cartridge will pop up slightly 3 Remove the cartridge 4 Locate a new cartridge and remove it from its packaging Remove the foil outer package and the clear plastic shrink wrap Also remove the cartridge cap Note If you opened a cartridge but are not currently using it you can store the cartridge in the plastic cap shown above to prevent it from drying out 20 Ink Cartridges INDEX lt a 5 Place the new cartridge into its corresponding colored slot Press down near the back of the cartridge until it clicks into position Important Note Make sure the cartridge is securely in place An
24. aper you probably are not familiar with an essential part of a label printing Print Alignment Standard printers feed a sheet and start printing based on the start of the sheet They also prohibit printing to the edge of the sheet This is to avoid any need for alignment The LX900 senses the beginning of the label with an optical sensor and is capable of printing to top bottom left and right edge Because of this it is necessary to align the printer to work with specific types of label stock The LX900 comes factory calibrated to print exactly to the edge of Primera label stock However due to variations in the left margins and other variables it may be necessary to fine tune these settings at the beginning of each roll This is especially true for other non Primera brand label stock Important Note Before adjusting alignment settings first print one label at the quality level you intend for the entire job This will ensure the label stock is moving at the same speed and the stock sensor will sense the gap in the same way 32 Printing a o gt Adjust print alignment using the Status Monitor Go to the Alignment Tab third tab Print Alignment StockSensorMode OutputMode Tear off Position E 1mm Units Left Margin Offset 38 1mm Units Top of Form TOF 9 5 1mm Units Three items can be adjusted here Tear off Position This value adjusts the position
25. bel stock is inkjet printable Many thermal label stocks look the same as inkjet but do not allow the ink to soak into the surface of the media Source File Image Mode The image mode of the source file may be set to RGB instead of CMYK This can cause the color matching to be off Change the image mode of the original file resave and reprint Copper Contacts Clean the copper contacts on the back of the print carriage and the contacts on the printhead with rubbing alcohol Image Resolution DPI Try another Image Perhaps the resolution of the current image is not sufficient for a quali ty print Many graphics suitable for viewing onscreen have a DPI of 72 This is the minimum DPI for proper screen display However if you print this image it will look blurry and pixilated 72 is a typical DPI for images or graphics saved from web sites We recommend a 300 dpi image Cable Try another USB cable Make sure that it is less than 6ft 2 Meters long Faulty cables or cables that are too long interrupt communications which can result in print quality issues Saturation If ink is bleeding decrease saturation in driver preferences Change the Printhead If print nozzles of certain colors are still clogged after repeated cleanings it may be time to replace the printhead See Section 5G C COLOR MATCHING AND DESIGN TIPS Whether you contract your graphic design or do it yourself these guidelines will help you get the best quality
26. ces such as radiators or air ducts or in a place subject to direct sun light excessive dust mechanical vibration or shock e Allow for adequate clearance in front of the printer to accommodate the printed label stock as it is leaving the printer to avoid the possibility of binding or jamming of the label stock e Allow for adequate overhead and left side clearance for opening the top cover to allow easy access to the label stock and ink cartridge The Printer will require 9 5 inches 24 cm of additional space on the left side to completely open the cover Total 26 75 or 68 cm The Printer will require an additional 15 9 inches 40 4 cm of overhead space to open the cover Total 25 or 63 5 cm Getting Started 1 a d B UNPACKING AND INSPECTION While unpacking your printer inspect the carton to ensure that no damage has occurred during shipping Make sure that all supplied accessories are included with your unit The following items are included in the supply box e Power Adapter e Separate Power Cord e USB Cable e Software Installer CD e Cyan Magenta Yellow and Black Ink Cartridges e Warranty Statement and Registration Card e This Manual and other Printed Information The following items are inside the printer supply roll area e Replaceable Print head e Starter Roll of High Gloss Label Stock Save the carton and packing materials They will come in handy when transporting the printer
27. d printhead life is approximately 10 000 prints using a 100 coverage label The number of prints you can expect to receive from one printhead varies from printhead to printhead This is not a guaranty that the printhead will always last 10 000 prints There are many variables that could extend or shorten the life of the printhead To ensure uninterrupted printing capability purchase a backup print head now You can purchase a printhead from www primerastore com Replaceable Print Head Part Number 53450 50 Troubleshooting and Maintenance a d G REPLACING THE PRINTHEAD Regular replacement of the printhead is not necessary However it may become necessary if you notice a gradual decrease in print quality or if some of the print nozzles are still clogged after repeated manual cleanings as described in section 5E Follow this procedure 1 Press the Pause and Load Feed buttons simultaneously to move the print carriage to the center of the print area ke OH gt Unload Press Pause Load Feed to Start and Finish 2 Remove all cartridges Press the release tab at the front of the carriage to release the latch Troubleshooting and Maintenance 51 T 2 3 Remove the printhead Grasp the printhead near the back as shown in the illustration 52 Troubleshooting and Maintenance a 5 Close the latch until you hear a click 6 Press the Pause and Load Feed but
28. e cursor to the general area where you wish to place the graphic and click to get an Open dialog box You will be prompted to browse for graphic files Look in CO Graphics Ei nicelabel jpg Ea SAMPLE Pc 305 x 31 pixel 2 Colors 1 bit 148 x 148 dpi Filename SAMPLE PCX Files of type All Graphics Files PaintBrush PC File 3Kb Mem 3Kb Preview NiceLabel accepted file formats NiceLabel will accept universal graphic files such as BMP JPG TIE WME and PNG It will not accept AI PDE PSD CDR or any proprietary format from design applications or label layout programs Note Objects will be layered in the order they are added to your document There is no ability to change the layering order in the SE version of NiceLabel This feature is available in upgraded versions a Click Open and the graphic will be imported with edit handles so you can easily move and resize your graphic K HAM erg gkel Li Detra L L KT a Mu d He A Vu H AW s hi t gt FI 2 K AAA i X F SW U a uo e 40 X 1 1 4 Stainless Steel Pan Tapping Screw Qty 100 12345 67899 a i I I NUOHNHEHNEHO NNENENENEHNERENEN 26 Printing There are other tools at your disposal to align the object or add shapes On the right side of the screen you will see alignment tools so you can align the objects on your label in relation to each other Select objects by clicking on them or clicking and drag
29. e seen by the stock sensor the thickness will only be limited by the printers ability to pull it through the printer area For these reasons the weight or thickness of the liner is a variable that can not easily be defined Primera recommends and uses 407 liner with all label stock It is important to test all label stock with the intended printer before ordering large quantities 6 Label Stock Roll Specifications L abel Side Out Roll O D Core D Core O D Label Stock v e Label Stock 7 T i B INSTALLING LABEL STOCK The following steps will guide you through loading label stock in your printer Make sure power is connected and printer is on 1 Open the Top Cover Lift Here 2 Lower the Roll Guide and pull it outward to make room for your label stock 8 Label Stock Roll Stop Roll Guide Roll Arm a Remove any shipping tape from your label stock roll to ensure that it can unroll freely making certain that no adhesive portion is exposed It is important to note that any exposed adhesive surface can attach itself the the inner workings of the print mechanism and cause a media jam Place your roll of label stock on the Roll Arm and push it inward until it touches the Roll Stop DO NOT PINCH Flip up the Roll Guide and slide it
30. e back to show where the label begins You will need to change the Stock Sensor Mode in the Status Monitor Insufficient Label Gap Distance See Section 2A for label specifications Page Size is Bigger than Label Stock Size If the page size set in the driver is larger than the actual label stock ink will be printed on the gaps and the sensor will start looking for a gap too late This can cause label skipping or inconsistent print starting points Portrait Landscape If the Portrait Landscape setting does not correspond to the label stock installed this will also cause the printer to print over the gap and onto the next label Make sure this is set correctly Stock Sensor Position Circular nonstandard label shapes or multiple labels across will require precise adjustment of the label sensor If you are using circular or other non rectangular die cut labels see Section 2C for instructions The image is printing horizontally offset Three things can affect this issue Label Stock Loading It is very important to correctly load the label stock so that there is no space between the throat guides and the label liner edge If there is a gap between the throat guides and the label stock it may walk back and forth causing inconsistent horizontal printing See section 2B for label stock loading instructions and tips Left Margin Offset This adjustment is found on the Alignment tab of the PTStatus monitor See Section 4D Prin
31. e label will be optimised for this printer Color Label Printer from PRIMERA 5 Portrait 2 Landscape 3 Now you will see your label in the Document Window You can start to design your label using Tools from the Tool Box First we will use the Text Tool a Click the Text Tool Icon in your Toolbox then move the text cursor over the Document Window and click in the location where you want to enter text There is no need to be exact once you enter your text it can easily be resized and or moved about the label Upon clicking in the Document Window you will see a prompt to start typing your text When finished typing click anywhere in the Document Window and you will see the text appear in a box with edit handles You can drag and resize the text any where in the document window If the text is dragged off of the printable area NiceLabel will turn the text red as a warning that it is outside the printable area This will not change the color of the text inside the printable area Printing 23 D Ele ER Yew Ded Disse Options Window Help DG WX mm ee ImIra ex smeis m o Arial win se ASF U g Ey Se M n Oo o E S 10 X 1 1 4 Stainless Steel Pan Tapping Screw Qty 100 a EEO BUBDUREEEEREEL BER EERE ERR Text Anal Ir X Lat 418 Lok Label Erde emere 4 Now insert a barcode a Click the Barcode Tool Icon from the Toolbox You will now have a Barcode Cursor that can be pos
32. er label 0 13 of Cartridge 774 1 Labels per Cartridge Black 0 005 per label 0 02 of Cartridge 5587 1 Labels per Cartridge Color Cat amp Total Cost 0 1135 per label Ink cost is automatically and continuously calculated based on the black and color cartridge costs entered Only the last printed label cost is displayed For reference the print file and date of last print is displayed at the top of the window e Adjust the cartridge costs according to the actual price paid for them The estimate does not take currency into account so you can assume that whatever value you entered is displayed in your currency e Save a screen capture of the cost by clicking the disk icon e Print a screen capture of the cost by clicking the printer icon Important Note The cost per label represents the average cost per label over an entire run of labels This means that the per label cost will decrease and become more accurate as the number of labels printed increases This is because the ink that is used for beginning and periodic cartridge maintenance is divided into a larger number of labels 18 Ink Cartridges lt a ex C REPLACING INK CARTRIDGES LOW INK WARNING You can replace cartridges at any time or wait for the Low Ink Warning to prompt you to replace cartridges Low Ink Warnings occur at the following levels 10 If any cartridge is lower than 10 at the beginning of a job you will be prompted to ch
33. ese formats are uncom pressed JPG files also work well for graphics that include photographs All three formats can be imported into the NiceLabel application Troubleshooting and Maintenance 45 4 Color Mode Set the color mode in the source graphic application to CMYK In most cases this will produce the most accurate color reproduction of the image on screen However if CMYK is not producing the desired color matching try changing the source image to RGB and then exporting the image again in one of the universal formats mentioned above Note Often it is useful to request that your graphic designer provide you with several different formats for you to try printing For example you could request your image in six different formats A JPG BMP and TIF in RGB color mode and a JPG BMP and TIF in CMYK color mode 5 Media Type Setting Experiment with the Media Type setting in the printer preferences Section 4F to achieve the best color matching There are multiple media type options which correspond with the various types of label stock sold by Primera Match this setting to the media installed in the printer to achieve the closest color match to the screen Each of these settings employs a slightly different color table developed specifically for the media type listed If the printed output is not matching the color on screen regardless of what media you have installed you can adjust this setting to change the color output I
34. esses most of the information it uses from the printer itself so the printer must be turned on and communicating for the program to open 2 Go to Start Programs Primera Technology PTPStatus Once open the Status Monitor consist of four tabs that are arranged on the left side of the window Each tab opens a screen that has various similar functions The tabs will only be displayed if the printer is idle not printing e Ink Tab First Tab Displays ink levels pauses or cancels a job displays print counter e Cartridge Utilities Tab Second Tab Aligns Print Head Cleans Print Head and Changes the Cartridges e Alignment Tab Third Tab Adjust vertical and horizontal print alignment Changes the stock sensor mode and toggles the output mode e Cost Tab Fourth Tab Calculates cost per label based on last label printed In addition to these functions you can also click the i icon to access the Primera Knowledgebase contact tech support gather version information or set applications options H Ua 89 6 94 1 35 9 Print Counter 4 t 16 Ink Cartridges a Fer A MONITORING INK LEVELS Ink levels can be monitored at any time by using the Status Monitor Immediately after printing starts the Status Monitor will display the ink levels in the lower right corner of your screen l ColorLabel 900 Status Monitor Printing Strawberry lbl Page 3 of 3 fr The print status will also be displayed on t
35. f you are still not getting the correct color output the graphic designer may need to change the color values of the source graphic to achieve the proper print output 46 Troubleshooting and Maintenance a Fer D CREATE A SUPPORT REPORT If you are encountering any problems with you LX900 tech support may ask you to create a Tech Support Report You can do this from the Status Monitor by clicking the i icon and clicking Create Report A zip file will be create on your desktop IN Options and Support Printer Info sos 9 Jem Search Knowledgebase ype text to search E Report saved to C Documents and Settings DesktoplPrimeraReport 152010 135520 zip Order Supplies Order Label Stock in US s Order Ink in US Order Supplies in Europe 35 9 E CLEANING THE PRINTER If any ink has gotten on to the printer casing itself the case of the printer can be cleaned with an ammonia based window cleaner and a lint free cloth Over time ink overspray may gather at the base of the printer The printer is designed using a vacuum system to gather most of this ink on a series of saturation pads Eventually these pads may need to be replaced Contact tech support to determine if pad replacement is necessary Troubleshooting and Maintenance 47 a Fer F CLEANING THE PRINTHEAD It may be necessary to clean the print head nozzles if you notice reduced print quality missing colors or if y
36. ging a lasso around multiple objects or by holding down the SHIFT key and clicking on each object individually You can also center these objects by right clicking on a selected object and choosing Align from Vertical Horizontal the drop down menu Osa ins If you wish to center O O Left your object on the O Midde Center label choose the appro priate centering options and check the V Align to Label check box You are now ready to print your label Click File Printer Settings to adjust quality color matching etc See Section 3C for more information Click File then Print from the main menu Choose your number of copies and click OK Bottom Right Space equally Space equally The following actions will occur during normal operation Approximately every five passes the printhead will quickly move to the far right for cleaning After every label printed the label stock will back up a small amount to line up the printhead with the top of the next label Approximately every 5 labels the label stock will feed forward and then back up a full label so the cartridges can be wiped by the maintenance wiper All jobs of over 200 labels are automatically divided into 200 label blocks in the Color Label 900 printer queue This is done to speed up the printing process Congratulations You have successfully created and printed your first label The rest of this section will explain in more detail how to use barcode labe
37. he top bar In the example above the label name Strawberry Ibl and status Page 3 of 3 will also be displayed At any time you may click the double up arrows to expand the window to standard mode Click the double down arrows to revert to the smaller mode Print Counter 4 amp In the standard mode the ink percentages will be displayed along with four tabs and the Print Counter The tabs will only be displayed if the printer is idle not printing Note Ifyou are using multiple printers an instance of the Status Monitor will open for each printer If the Status Monitor is in small mode each instance will automatically tile justified to the bottom right portion of the screen The title of each instance will correspond to the printer name as shown in the Windows printer list Ink Cartridges 17 a d B USING THE COST ESTIMATOR The cost estimator is found on the last tab of the Status Monitor The Status Monitor automatically opens as soon as you begin printing However you can also access it at any time as long as the printer is turned on and communicating by going to Start Programs Primera Technology PTStatus Cost per label for File Strawberry Ibl File Strawberry lbl Printed 1 4 2010 10 55 17 AM Ink Cost per label g Cyan 0 029 per label 0 12 of Cartridge 804 4 Labels per Cartridge Costs Magenta 0 050 per label 0 22 of Cartridge 454 8 Labels per Cartridge Black 26 955 Cart Yellow 0 030 p
38. hould not change this setting See Section 2A for minimum and maximum label sizes Orientation There are two settings for orientation Portrait and Landscape If your text and graphics print left to right or as shown on the screen select portrait If you wish your printing to rotate 90 degrees from what you see on the screen so it is printing horizontally select landscape as your orientation Remember this does not change the width and height Paper Size It is only a tool for viewing a label upright on screen that will be printed sideways on the printer Portrait Landscape Print Quality There are 4 levels of print quality in the driver The lower the Quality the faster the print Quality 1 provides the fastest print available while Quality 4 provides the best quality It is recommended that you experiment with the different levels when designing your label to find a good balance between print quality and print speed Quality 2 is the default Printing 37 Ink Cartridge Color Black is best for images that have large areas of black graphics or text Although you can print these same images with just the color cartridge often the blacks will look darker with this setting Color is the default setting and is best for most images With this setting the printer only uses the color cartridge to produce all colors including gray scale black and white images Monochrome Black is for images that have large black areas or blac
39. itioned anywhere within the Document Window Position your cursor in the general area where you wish your barcode to print and click to start entering your barcode information There is no need to be exact once you create your barcode it can easily be moved and or resized Once clicked you will see the Barcode Wizard 24 Printing The first screen in the Barcode Wizard will allow you to select the type of Barcode you wish to print You can also enter the data to be used in the barcode For this we are doing a simple UPC A barcode For more information on other types of barcodes please see Section 3B Creating Barcodes in NiceLabel Barcode Wizard Barcode Element Define the contents and style of the barcode element Barcode data 5 Fixed Barcode data C Variable Barcode data 12345578333 Barcode type Click OK then click Finish and your Barcode will be placed on your label with Edit Handles to allow you to move and resize your barcode gt DEM MiceLabel Express Decerment 3 D pe d Yew Cie abes Option Winder Pk LE Da d amp am o Gan Ah fal Fa o areal 10 Ki H 7 U d E F es a o E z 10 X 1 1 4 Stainless Steel Pan Tapping Screw Qty 100 KC 2345 6789 amp WHO LIBE EIBEII SEER Pape Uppi x UAY Da Lok Lab Prior fiaira Printing 25 a 5 Now insert a Picture Click on the Picture Tool Icon in the toolbox You will now see a Graphics Cursor Drag th
40. k text This will ensure that no color ink is being used In some cases printing JPG files using Color Black for an image that is all black will still cause some color ink to be used Monochrome Black is not recommended for gray scale images such as a black and white picture The ink spits of a black car tridge are not as small as the color cartridge This allows for faster black printing but at a lower dpi Using just the black cartridges for such images may result in a grainy image Media Type There are multiple media type options which correspond with the various types of label stock sold by Primera Match this setting to the media installed in the printer to achieve the clos est color match to the screen Each of these settings employs a slightly different color table developed specifically for the media type listed If the printed output is not matching the color on screen regardless of what media you have installed you can adjust this setting to change the color output You can experiment with this setting and the color matching setting to adjust the color of the printed image Color Matching Best for Graphics mode is best used for graphical images where accurate color reproduction is not as essential Images printed in this mode will look more vibrant because more ink is being used to produce them However printing images of people may produce skin tones that have a reddish tint 38 Printing Best for Photos mode is be
41. labels out of your L X900 1 Image Size Shape The image size should correspond with the size of the label you will be printing Note If the source image is smaller and must be enlarged to fill the entire label space this will affect the DPI A 2 x 2 300 dpi label blown up to fit on a 4 x 4 label would have an effective dpi of 75 This would not be a sufficient resolution See item 2 44 Troubleshooting and Maintenance a cup Resolution Resolution is measured in dots per inch or dpi 300 dpi is sufficient to get the best possible quality from most images A 72 DPI image will look fine on screen but WILL NOT print well Graphics and logos found on web sites are typically 72 DPI The image below was printed from a 72 DPI image Notice the jagged edges Remember print quality settings found in the label printer driver will have no effect on improving a low dpi source image On the other hand resolutions higher than 300 DPI will not produce better quality but may require more RAM to print and hard drive space to store They could even slow down the print process 72 DPI Image printed with the LX900 Image File Format Most graphics are created in a graphic application Since this graphic application is not usually on the same computer as the label printer doing the printing it is necessary to export the graphic into a universal format that can be read by other programs We recommend TIF and BMP files for graphics Th
42. le barcodes menu You can choose one or two dimensional barcodes Note that different barcode types have different requirements some of them only allow numbers to be encoded while others only allow upper case characters For the further help on the barcode types contact your supplier Available barcode types are listed here UPC A is the most common type used for retail products EAN and UPC EAN 8 EAN 8 2 digit supplement EAN 8 5 digit supplement EAN 13 EAN 13 2 digit supplement EAN 13 5 digit supplement EAN 14 DUN 14 UPC Case Code UPC A UPC A 2 digit supplement UPC A 5 digit supplement UPC E UPC E 2 digit supplement UPC E 5 digit supplement EAN UCC 128 SSCC Bookland Addon 2 Addon 5 Linear Interleaved 2 of 5 ITF 14 ITF 16 Code 39 Code 39 Tri Optic Code 39 Full ASCII Code 32 Code 93 CODE 128 A B and C subsets MSI Codabar Postnet 32 Postnet 37 Postnet 52 Postnest 62 Kix Pharmacode RSS Linear RSS symbologies RSS14 RSS14 Truncated RSS14Stacked RSS14 Stacked Omnidirectional RSS Limited RSS Expanded Composite RSS symbologiesRSS14 RSS14 Truncated R5514 Stacked RSS14 Stacked Omnidirectional RSS Limited RSS Expanded UPC A UPC E EAN 8 EAN 13 EAN UCC 128 amp CC A B EAN UCC 128 amp CC C 2D Barcodes 2D Pharmacode PDF 417 DataMatrix MaxiCode Aztec OR Micro OR Codablock E MicroPDF Define the barcode dimensions in the Barcode Dimensions Field The height is set
43. ls Also you can find more tips and hints by simply clicking Help then Contents in the main menu Printing 27 B CREATING BARCODES IN NICELABEL a 28 Printing Click the Barcode Tool Icon from the Toolbox You will now have a Barcode Cursor that can be positioned anywhere within the Document Window Position your cursor in the general area where you wish your barcode to print and click to start entering your barcode information Once clicked you will see the Barcode Wizard 1 il The first screen in the Barcode Wizard will allow you to select the type of Barcode you wish to print You can also enter the data to be used in the barcode Barcode Wizard Barcode Element Define the contents and style of the barcode element Barcode data Fixed Barcode data Variable Barcode data 12345678999 Barcode type Click Define to change the type of Barcode Edit Barcode General Check digit Human readable Details Available barcodes Bookland Barcode dimensions Ean 13 Ean 8 Symbol height Ean 14 Dun 14 X Expansion factor Upe Case Cod Base element width rnils 20 Ean 8 5 EAN UCC 128 SSCC Upe A Ile e 7 Ean 13 2 Ratio Ean 8 2 Ean 134 5 m a 1234567890 s iii This contains four tabs General Check Digit Human Readable and Details iv The General Tab allows you to choose the appropriate barcode type from the Availab
44. n can not be sensed using the label itself Label Stock 13 lt a Ds Continuous Sensor off If you have continuous stock with no die cut reflective mark or holes set the sensor type to Continuous This will turn off the stock sensor It this mode there is no way to set the print starting position The printer will simply start printing the first label and print each subse quent label immediately after that previous one To produce a gap between prints simply add the desired amount of white space to the end of the label being printed Important Note You must also set the Stock Sensor Position Section 2C so that the sensor is sensing the correct point on the label stock E SET THE OUTPUT MODE Toggle the Output Mode to set whether or not the last label printed will be presented or left inside the printer To adjust the output mode open the PTStatus program PTStatus auto matically installs with your printer driver and can be accessed through the printer driver or as program that is accessible in the same manner as all other programs 1 Connect the printer via USB and turn on the power The Output Mode Setting is stored on printer main board so you will not be able to access it unless the printer is turned on and properly communicating with the computer Go to Start Programs Primera Technology PTStatus Click on the Alignment Tab 3rd tab from top Click on the Output Mode button St er Ou qu Selec
45. necessary after changing a printhead However in certain cases running the alignment again can improve 42 Troubleshooting and Maintenance a o gt print quality Align the printhead by opening the PTStatus Monitor Click on the Align Printhead button on the Cartridge Utilities Tab second tab Follow the onscreen prompts to load your paper for alignment Clean the Maintenance Station Clean the maintenance station located on the right side of the print area This includes the rubber cartridge nozzle cap and the plastic squeegee Under normal use this can become dirty with ink Clean with rubbing alcohol and a paper towel Maintenance Station Color Matching Change your Color Matching setting to Graphics or Photos via the printer driver preferences See Section 4E Cartridge Setting Change the cartridge setting in the driv er Try Color Black or Color only To change the cartridge setting right click on the printer in the Printers and Faxes area choose preferences click cartridge set it to Color Black or Color Color only will still print black but will use the color cartridge to print it We recommend Color only for the best possible quality on photographic images with small amounts of black If your image has large areas of black text graphics or barcodes we recommend Color Black for the best quality Troubleshooting and Maintenance 43 10 11 12 13 14 Media Make sure your la
46. of the last label printed after it has been presented for tear off This only applies if the output mode is set to Yes Present the label Add to the current value to move the tear point clos er to the printer Subtract from the current value to move the tear point away from the printer After adjusting the value click the Set button to send the value to the printer Left Margin Offset This value moves the printed label left or right Add to the current value to move the printed label to the right Subtract from the current value to move the printed label to the left After adjusting the value click the Set button to send the value to the printer Note Before adjusting this value make sure the label stock is properly loaded so that there is no gap between the edge of the liner and the fixed throat guide Any gap at this point will greatly affect the Left margin offset value needed to align the label Also if you adjust the value with improperly loaded label stock you will have to adjust it again if you load the label stock correctly the next time Top of Form TOF This value moves the print start position up or down on the label Add to the current value to move the printed label down or toward the printer Subtract from the current value to move the printed label up or away from the printer After adjusting the value click the Set button to send the value to the printer Printing 33 You may have to make several
47. ooting and Maintenance Section 6 Technical Specifications Print Method Print Resolutions Print Speeds Print Head Ink Tanks Colors Color Matching Max Print Width Media Width Media Types Media Sensing Supply Roll Ink Level Warning Indicator Lights Controls Operating Systems Label Design Software Electrical Rating Power Requirements Certifications Weight Dimensions Thermal inkjet with Primera Imaging Perfection enhancements Up to 4800 DPI Draft Mode 4 5 per second Normal Mode 1 8 per second High Quality Mode 0 8 per second Semi permanent user replaceable Individual ink cartridges for Cyan Magenta Yellow and Black 16 7 million Z Color Color Matching Software 8 25 209 5mm 8 375 212mm Roll fed pressure sensitive labels roll fed tags fan fold labels or tags Moveable see through sensor for die cut labels reflective sensor for labels and tags with black stripe can use continuous and pre printed labels and tags 6 152mm maximum diameter on 3 76mm core Calculates actual number of prints remaining based upon ink usage of graphics being printed patent pending Power Pause Ink Pause Feed Unload Windows XP Vista and Windows 7 Data Interface USB 2 0 External Control Port NiceLabel SE Primera Edition included Can also be used with most other popular label design and graphics software programs 12VDC 5 0A 100 240VAC 50 60 Hz 60
48. ou suspect an cartridge nozzle has become slightly dried out or clogged Try the following solutions 1 Secure Cartridges Make sure the corresponding cartridge is snapped into place Remove and reseat the cartridge to make sure an air tight connection has been made You should hear a click when the cartridge is installed properly 2 Clean the Copper Contacts Ink over spray can build up inside the printer over time causing interrupted electrical signals Remove the printhead and clean the copper contacts on the printhead carrier and the printhead Area 1 2 and 4 below Do not clean the print nozzles Area 3 d A Ki 7 Ga Figure A PS 4 SE Area1 amp 2 3 Clean the Printhead DO NOT touch the printhead nozzles with a tissue or paper towel This can damage the nozzles This may be different that previous printers Instead used the methods described below 1 Open PTStatus monitor 2 Click Clean printhead on the Cartridge Utilities Tab second tab s s Color Label RFID 900 Status Monitor Lel c r Cartridge Utilites Align Printhead Clean Printhead Change Cartridges Align Printhead Click the Align Printhead button Mo fix print quality issues Ba 3 Clean Printhead Click the Clean Printhead button to fix cartridge issues 9 Change Cartridge Click the Change Cartridge button to guide you through a change procedure 48 Troubleshooting and Mainten
49. p down menu gt Printers and Faxes File Q3 Back JD search gt Folders Ee Address V3 Printers and Faxes Printer Tasks b Add a printer t See what s printing Select printing preferences Pause printing Edit View Favorites Tools Help Mame a Open Set as Default Printer Printing Preferences Pause Printing The preferences screen will appear Options C Color Label 900 Settings Paper Size Custom Orientation Portrait Print Quality Quality 2 Ink Cartridge Color Media Type High Gloss Color Matching Best for Photos Ink Saturation 100 Enable Bi di Printing Yes Stock Sensor Mode Output Mode Print Alignment Cartridge Maintenance NOTE on PC Settings Most applications allow you to change these same printer driver options from their Print and or Printer Setup screens Some applications such as NiceLabel save your settings with the label others use settings only for the current print job just sent to the printer 36 Printing a mg Paper Size If you are using NiceLabel this setting is adjusted during the label setup wizard If you are using a program other than NiceLabel you will need to set this to the dimensions of your label Keep in mind that the dimensions are always relative to the width and height of the actual label in the printer Orientation of an image on the label s
50. print time because the printer makes more passes over the media 6 Backup Printhead Cartridge The cartridge may be empty or defective The printhead nozzle for one color could be clogged The fastest way to diagnose a quality problem is to have backup printheads and cartridges available for comparison testing If one color is missing replace that color cartridge s Next try replacing the print head Troubleshooting and Maintenance 49 7 Defective Printhead Cartridge Replacement Procedure If you think your cartridge printhead is defective please contact tech support to arrange for a replacement Tech support may ask you to perform troubleshooting before sending a replacement cartridge or printhead Notes on Ink Printhead Replacement e All replacements for defective cartridges or printheads must be processed through Tech Support To receive replacement cartridges you may be required to send in your defective cartridges printhead Tech Support will perform the cleaning procedures and tests mentioned above on all cartridges printheads received Tech Support will not replace cartridges with less than 50 ink remaining e Printheads with over 10 000 prints will not be replaced for free under any circumstances e Printheads with under 10 000 prints may be replaced depending on the description and circumstances of the failure at the discretion of Primera Tech Support Notes on Printhead Life The estimate
51. st used for photographic images where accurate color reproduction is very essential Images printed in this mode will look lighter than those printed in Photo mode Skin tones especially will look more natural in this mode NOTE Exact color matching of the printed labels to the screen may never be possible since there are factors that affect this out of the drivers control The surface of the label reacts with the ink in the cartridge to produce the color For this reason when printing the same image to different types of labels with different surfaces the printed output can look entirely different Ink Saturation This option controls the amount of ink used when printing an image The default setting is 10076 which will provide the most accurate color matching If the ink is not drying fast enough or bleeding you can decrease the Ink Saturation to lessen the amount of ink that is applied to the label Enable Bi di Printing This setting defaults to Yes for fastest bidirectional printing Stock Sensor Mode Click this setting to open the Status Monitor See Section 2D Output Mode Click this setting to open the Status Monitor See Section 2E Print Alignment Click this setting to open the Status Monitor See Section 4D Cartridge Maintenance Click this setting to Align the Printhead Clean the Printhead or Change a Cartridge This setting opens the Status Monitor Printing 39 Section 5 Troubleshooting and Maintenance
52. t Alignment StockSensorMode OutptMode Tear off Position oig 1mm Units Left Margin Offset 1mm Units Top of Form TOF E 1mm Units Troubleshooting and Maintenance 41 a Page Size Often the page size is not large enough for the label If this is the case you may see white space on the right printers left side of the the label and no image over lap on the opposite side This indicates that the page size needs to be increased Increase the page size through the printer preferences enough to cover the label se Increase Page Size B SOLVING PRINT QUALITY PROBLEMS Many factors can affect the quality of the print The following are listed in order from most likely to least likely 1 Quality Setting Change your quality setting The lowest and fastest printing quality may not be sufficient for many photos or graphics The highest quality setting may cause ink to bleed on certain graphics in combination with certain label stock Increasing the quality increases print time because the printer makes more horizontal move ments across the label Clean the Printhead Run an automatic printhead cleaning print or manually clean the printhead as described in section 5F Change Cartridge Try a new cartridge Make sure that the ink cartridge has ink remaining Check the ink levels via the Status Monitor Align Printhead Normally printhead alignment is only
53. t the Output Mode by clicking on the corresponding graphic IM ColorLabel900 Copy2 Status Monitor Output Mode Print Alignment StockSensorMode Output Mode M Present labels after printing No Use with Rewinder 14 Label Stock a mg There are two different output modes Present labels Yes Default This setting will cause the printer to feed the last label printed forward so that it and the previously printed labels can be torn off using the tear bar If no other jobs are sent to the printer within one second after the last label has printed the last printed label will present for tear off Present labels No Use with Rewinder In this mode the label stock does not move after the last label is printed This means that part of the last label printed is still in the printer This should be used only if you have a label rewinder attached To retrieve the final label you must press the Load Feed button on the printer control panel Label Stock 15 Section 3 Ink Cartridges Status Monitor PTStatus or Status Monitor is used to interact with the printer for gathering ink levels maintenance alignment cost calcula tion and several other functions PTStatus automatically installs with your printer driver and can be accessed through the printer driver preferences or as a program on your Windows start menu 1 Connect the printer via USB and turn on the power The Status Monitor acc
54. tons simultaneously to move the print carriage back to normal position oM a bn Unload Press Pause Load Feed to Start and Finish 7 Now align the print head as described in Section 5B Troubleshooting and Maintenance 53 a H INTERPRETING THE PRINTER S INDICATOR LIGHTS Most error messages will appear on your computer screen via the Status Monitor application However if the error prevents communication with the computer the LED lights may be used to help diagnose the problem LED Explanation Intermittent Flashing Printer is doing maintenance Pause Appears during start up or after a cartridge change Slow Flashing Power Missing Label Stock Solid Power Light Power is on Rotating Ink Power Firmware update is in progress do and Pause LEDs not remove power or USB I TECHNICAL SUPPORT If you have difficulties in operating your Printer the proce dures in this manual and the software User s Guide should in most cases solve the problem If you still have difficulty con tact the technical support number using one of the methods listed below Source Location Primera Knowledge Base www primera com knowledgebase html NiceLabel Software Help files Open the software Click on the Help Menu Contents Email Support www primera com contact tech support cfm Chat Support www primera com knowledgebase html Phone Support 763 475 6669 Mon Fri 8 a m 6 p m CST 54 Troublesh
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