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User`s Guide - Epson America, Inc.

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1. Multi Page These settings allow you to enable the multi page printing Stampmark These settings allow you to print documents with the selected stampmark Extended Settings This setting allows you to adjust the print position vertically For more information see Windows Help Printer Software 30 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Adding custom paper sizes If your paper is not included in the Paper Size drop down list you can add the size to the list 1 7 For Windows 8 1 8 Server 2012 R2 or Server 2012 Click Desktop on the Start screen move the cursor to the top right corner of the screen click Settings and then click Control Panel Next click View devices and printers from the Hardware and Sound category For Windows 7 or Server 2008 R2 Click Start and then click Devices and Printers For Windows Vista or Server 2008 Click Start click Control Panel click Hardware and Sound and then click Printers For Windows XP Professional or Server 2003 Click Start and then click Printers and Faxes Right click your printer icon and then click Printing Preferences Click the Paper tab Select User Defined for the Paper Size setting Enter a paper size name in the Paper Size Name box Select 1 mm or 1 inch under Unit and then enter the paper size in the Paper Width and Paper Height boxes Click Save and then click OK Note For more
2. Before you call Epson for support please have the following information ready L Product name E Product serial number located on the back of product L Proof of purchase such as a store receipt and date of purchase Computer configuration 3 Description of the problem Then call LY U S 562 290 4322 6 am to 8 pm Pacific Time Monday through Friday and 7 am to 4 pm Saturday L Canada 905 709 2567 6 am to 6 pm Pacific Time Monday through Friday Days and hours of support are subject to change without notice Toll or long distance charges may apply Where To GetHelp 71 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Purchase Supplies and Accessories You can purchase Epson ribbons at http www epson com U S sales or http www epson ca Canadian sales You can also purchase supplies from an Epson authorized reseller To find the nearest one call 800 GO EPSON 800 463 7766 Help for Users in Latin America Epson provides the technical support services listed below Internet Support Visit Epson s support web site for your printer for solutions to common problems You can download drivers and documentation get FAQs and troubleshooting advice or e mail Epson with your questions Speak to a Support Representative Before you call Epson for support please have the following information ready Product name Product serial number located on the back of prod
3. Fine Print quality 200 cps Extra Fine 1 Extra Fine 2 Extra Fine 3 Printing direction Bidirectional unidirectional Printable columns 80 columns at 10 cpi Product Information 84 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Resolution Feeding method Feeder Paper feed speed Reliability Dimensions and weight Print quality 360 x 360 dpi Super Draft Draft Normal Print quality 360 x 720 dpi Fine Print quality 720 x 720 dpi Extra Fine 1 Extra Fine 2 Print quality 5760 x 1440 dpi Extra Fine 3 Push tractor feed rear paper entry Rear push tractor Normal mode Intermittent 25 4 mm line at 1 inch line spacing Continuous feed 381 mm second 15 inches second Total print volume 0 6 million sheets Printing conditions Paper size 241 3 x 279 4 mm 9 5 x 11 0 inches Printing mode Draft plain paper Printing pattern ISO24734 Height 224 mm 8 82 inches Width 464 mm 18 27 inches Depth 465 mm 18 30 inches Weight Approx 12 2 kg 26 9 Ib without the ink cartridges Product Information 85 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Ink cartridges Color GP C830 GP C831 Black Yellow Magenta Cyan GP C832 Color GP M830 Black GP M831 GP M832 Cartridge life Use within 6 months after installing in the printer Temperature Operation 10 to 35 C 50 to 95 F Electronic Caution For the Ethernet cab
4. This section describes how to install the printer driver by accessing the shared printer on a network Note 3 Tosharethe printer on a Windows network you need to set the printer server For more information see Setting up your printer as a shared printer on page 44 Q This section describes how to access the shared printer on a standard network system using the server Microsoft workgroup If you cannot access the shared printer due to the network system ask the administrator of the network for assistance 4 If the printer drivers are not already installed on the client please install them before performing these settings 1 For Windows 8 1 8 Server 2012 R2 or Server 2012 Click Desktop on the Start screen move the cursor to the top right corner of the screen click Settings and then click Control Panel Next click View devices and printers from the Hardware and Sound category For Windows 7 or Server 2008 R2 Click Start and then click Devices and Printers For Windows Vista or Server 2008 Click Start click Control Panel click Hardware and Sound and then click Printers For Windows XP Professional or Server 2003 Click Start and then click Printers and Faxes Printer Software 47 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Right click the icon for the printer you want to change the settings for and then click Printer properties Windows 8 1 8 7 Server 2012 R2 Server 2012 or
5. Roman 8 ISO Latin 1 PC858 ISO 8859 15 NLSP version One Italic and 39 graphical character tables Italic table PC437 US Standard Europe PC850 Multilingual PC860 Portuguese PC861 Icelandic PC863 Canadian French PC865 Nordic Abicomp BRASCII Roman 8 ISO Latin 1 PC858 ISO 8859 15 PC437 Greek PC852 East Europe PC853 Turkish PC855 Cyrillic PC857 Turkish PC866 Russian PC869 Greek MAZOWIA Poland Code MJK CSFR ISO 8859 7 Latin Greek ISO Latin 1T Turkish Bulgaria Bulgarian Estonia Estonian PC 774 LST 1283 1993 ISO 8859 2 PC866 LAT Latvian PC866 UKR Ukrainian PC771 Lithuanian PC437 Slovenia PC MC PC1250 PC1251 PC864 Arabic PCAPTEC Arabic PC708 Arabic PC720 Arabic PCAR864 Arabic 14 international character sets and one legal character sets USA France Germany UK Denmark 1 Sweden Italy Spain 1 Japan Norway Denmark 2 Spain 2 Latin America Korea Legal Product Information 99 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide L Thisisa Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures L The connection of a non shielded printer interface cable to this printer will invalidate the EMC standards of this device 3 You are cautioned that changes or modifications not expressly approved by Seiko Epson Corporation could v
6. scsssssssecsscsessorsesssssesecssasesssescsssssesessoess 64 U Uninstalling printer SOP WALE serere ettari certains 50 USB interface problems ondtendte tte E 64 USB replacement service ssssseseeeeeeenne 39 Index 118
7. 2012 R2 Server 2012 Server 2008 R2 or Server 2008 or click the Add or Remove Programs icon Windows XP or Server 2003 Programs ip Uninstall a program LU j Select the EPSON Printer Software and then click Uninstall Change Windows 8 1 8 7 Vista Server 2012 R2 Server 2012 Server 2008 R2 or Server 2008 or Change Remove Windows XP or Server 2003 t e E Cow Pane Puga Popei and Festwees A SEKO EPSON Cerpermon Printer Software 51 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide 5 Click the Printer Model tab select the icon of the printer you want to uninstall and then click OK G Sj EPSON Printer Utility Uninstall Printer Model Unity EPSON XXXXXX VersionX X XEN Note 4 EPSON Status Monitor 3 is uninstalled with the printer driver EPSON Status Monitor 3 cannot be uninstalled separately m USB Replacement Service and BI Parallel Port Driver can be uninstalled separately To uninstall only USB Replacement Service or BI Parallel Port Driver make sure that nothing is selected in the Printer Model tab Then click the Utility tab select USB Replacement Service or BI Parallel Port Driver and click OK 6 Follow the on screen instructions Printer Software 52 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Chapter 5 Control Panel Using the Control Panel You can control simple printer operations such as ad
8. C831 GP M831 GP C832 GP M832 User s Guide For Thai users Bitmap fonts EPSON Draft 10 12 15 cpi EPSON Roman 10 12 15 cpi proportional EPSON Sans Serif 10 12 15 cpi proportional EPSON Courier 10 12 15 cpi EPSON Prestige 10 12 cpi EPSON Script 10 cpi EPSON OCR B 10 cpi EPSON Orator 10 cpi EPSON Orator S 10 cpi EPSON Script C proportional Scalable fonts EPSON Roman 10 5 8 32 pt every 2 pt EPSON Sans Serif 10 5 8 32 pt every 2 pt EPSON Roman T 10 5 8 32 pt every 2 pt EPSON Sans Serif H 10 5 8 32 pt every 2 pt SV Busaba 10 5 8 32 pt every 2 pt SV Jittra 10 5 8 32 pt every 2 pt Barcode fonts EAN 13 EAN 8 Interleaved 2 of 5 UPC A UPC E Code 39 Code 128 POSTNET These fonts are available for Thai model only Product Information 88 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide For Taiwanese users Bitmap fonts EPSON Draft 10 12 15 cpi EPSON Roman 10 12 15 cpi proportional EPSON Sans Serif 10 12 15 cpi proportional EPSON Courier 10 12 15 cpi EPSON Prestige 10 12 cpi EPSON Script 10 cpi EPSON OCR B 10 cpi Traditional Chinese fonts Ris mS E Scalable fonts EPSON Roman 10 5 8 32 pt every 2 pt EPSON Sans Serif 10 5 8 32 pt every 2 pt EPSON Roman T 10 5 8 32 pt every 2 pt EPSON Sans Serif H 10 5 8 32 pt every 2 pt Barcode fonts EAN 13 EAN 8 Interleaved 2 of 5 UPC A UPC E Code 39 Code 128 POSTNET
9. I RE ECC d wi NARRA NCC EUER I E rb 57 Problemisand Soltis das ames eu nS ye NEVE EN EAS a OOS REA REOR ARMING RETRO SS BREE ELE 59 P wer rj o C em 59 PERDE ized a dA ica dra qud edt a PE Du Dopod dco aO dura pd ed ed Edd dodi t 60 Paper handling ction cacadacae anew EL RE A RdA tU p 62 Network DEODIEEBS Lew Rb wA Rut or Go be RR RERBA RR ERR ER S RR CRIME 63 Other Problems EPIRI Np EUER 64 Correcting USB Problems x4 ka paca e AV OE d RE DAC i eee AE EAE AERA EE S EIE 64 Make sure that your computer is a Windows 8 1 8 7 Vista XP or 2000 pre installed model ab ee reer iras pua eSI UE NE VM M ee ree eee ee du ol ri V EO DM EA 64 Printer does not work correctly with the USB cable 1 0 0 0 0 eee eee eee 64 Clearing Paper A A o o NEN EN ERENT SS a add pa E Se E bee 65 Chapter 7 Where To Get Help Technical Support Web SiG s ser hoy EE As 67 Contacting Customer SUPPOI ERA OR ROHN RES RA SES KE KE GR RR ER EE SS 67 Before Contacting EpSOH citroen KGS UE IEA 67 Help tor Users in Austral dp rre 68 Help ior Users 1n Sime apOre os rod ERE uses ebria oasis 69 Help for Users in Thailand cores see eurae o4 ERRARE aUi R4 RR ERE eeaeee 69 Help tor Users TIOS one tone eyes sane enews E AO AA AAA AAA 69 Help for Users in Hong ROB ua us iacta ved vag MOREE EERE nd 69 Help for Users in Malaysia eer neeeeiaae es ERE ROVER A RO TRI 70 Help for Users di tt pss deta Editi PEE E ERIS eee 70 Help for User
10. Parallel Port Driver on page 40 Printed characters are not what you expected The typestyles or characters you sent with your software did not print Cause What to do Troubleshooting 61 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide The software may not be properly configured Check that the software is correctly configured for your printer Printing position problems page Printing starts too high or too low on the page or the bottom part of one page is printed at the top of the next Cause What to do The top margin or top of form position settings are incorrect Check and adjust the margin or top of form position settings in your application For more information see Printable area on page 95 You can also adjust the top of form position using the Micro Adjust function However settings made in Windows applications override settings made in Micro Adjust mode For more information see Adjusting the top of form position on page 25 Printing starts too far to the right or left on the page Cause What to do The left or right margin settings are incorrect Checkand adjust the margin settings in your application For more information see Printable area on page 95 If the settings cannot be changed in your application adjust the print position horizontally in the printer driver For more information see Adj
11. Printer Software 39 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Insert the printer software CD ROM in the CD ROM drive Note L If the language selection dialog box appears select your language L Ifthe EPSON Installation Program dialog box does not appear automatically double click the My Computer icon right click the CD ROM icon click OPEN in the menu that appears and then double click InstallNavi exe When the license agreement dialog box appears read the statement and then click Next Select your printer Select USB Replacement Service and then click Install When the installation is complete click OK Replacing a USB connected printer Follow these steps to replace a printer with another printer of the same model l Access the printer driver click the Utility tab and then write down the current settings for Auto Tear Off Setting Notification Settings and Print Position Adjustment See Using the Printer Driver on page 27 Turn off the printer and then disconnect the USB cable from the printer Connect the USB cable to the new printer and then turn on the printer Access the printer driver click the Utility tab and then specify the settings that you wrote down in step 1 Confirm that the top of form position is adjusted correctly vertically and then adjust it with the Micro Adjust function if necessary See Adjusting the top of form position on page 25 BI Parall
12. XP communication errors may occur Remote Desktop function Function which enables a user to access applications or files on a computer connected to the office network from a mobile computer at a remote location Note If you are using a computer running Windows 8 1 8 7 Vista or XP a communication error message may be displayed when monitoring printers if multiple users are logged on Setting up EPSON Status Monitor 3 Follow these steps to set up EPSON Status Monitor 3 1 For Windows 8 1 8 Server 2012 R2 or Server 2012 Click Desktop on the Start screen move the cursor to the top right corner of the screen click Settings and then click Control Panel Next click View devices and printers from the Hardware and Sound category Printer Software 32 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide For Windows 7 or Server 2008 R2 Click Start and then click Devices and Printers For Windows Vista or Server 2008 Click Start click Control Panel click Hardware and Sound and then click Printers For Windows XP Professional or Server 2003 Click Start and then click Printers and Faxes 2 Right click your printer icon click Printing Preferences and then click the Utility tab 3 Click Other Config and then click Monitoring Preferences The Monitoring Preferences dialog box appears Monitoring Preferences EPSON XXXXXX Select Notification Event Screen Notification El Error O
13. avoid damage to your equipment Notes contain important information and useful tips on the operation of your printer Important safety instructions Read all of these safety instructions before using the printer In addition follow all warnings and instructions marked on the printer itself When setting up the printer AM Warning Use the specified AC Adapter EPSON AC Adapter K Model M248A only 3 Do not place the printer on an unstable surface or near a radiator or heat source L Place the printer on a flat stable surface Tilting or placing the printer at an angle may adversely affect the print quality L Donot place the printer on a soft unstable surface like a bed or a sofa or in a small enclosed area as this restricts ventilation L Do not block or cover the slots and openings in the printer s cabinet and do not insert objects through the slots L Leave adequate room around the printer for easy operation and maintenance Safety Instructions 8 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Place the printer where you can easily connect it to a interface cable if necessary Use only the type of power source indicated on the printer s label If you are not sure ofthe power supply specifications in your area contact your local power company or consult your dealer Connect all equipment to properly grounded electrical outlets Avoid using outlets on the same circuit as p
14. clean the print head first For more information see Cleaning the Print Head on page 103 Follow these steps to align the print head using the Print Head Alignment utility l Make sure that no lights are indicating errors Make sure that paper is attached to the tractor unit Access the printer driver See Using the Printer Driver on page 27 Click the Utility tab and then click the Print Head Alignment button Select Media Feed Adjustment and then click Next Follow the on screen instructions Adjusting the bi directional printing This utility tool allows you to make adjustments if the vertical lines are misaligned Follow these steps to use Bi D Adjustment Product Information 105 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide 250009 off the printer while the printer is printing the adjustment patterns Doing so may cause the printer to store incorrect settings If you turned off the printer during the adjustment process start Bi D Adjustment again 1 Make sure that no lights are indicating errors 2 Make sure that paper is attached to the tractor unit 3 Access the printer driver See Using the Printer Driver on page 27 4 Click the Utility tab and then click the Print Head Alignment button 5 Select Bi directional Printing Adjustment and then click Next 6 Follow the on screen instructions Note Bi directional printing may not be adjusted correctly if the paper is
15. leave the printed label form connected to the unprinted label forms 1 Make sure that your software settings keep the printing entirely within the printable area For information about the printable area see Printable area on page 95 2 Load labels as described in Printing on Continuous Paper on page 16 Ejecting labels Always follow these steps to tear off and eject labels Caution Never feed labels backward using the Load Eject button Labels can easily peel off their backing and jam the printer 1 Atthe back of your printer tear off the last label form that has entered the printer along the perforation See the illustration below Paper Handling 23 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide 2 Pressthe FF button to eject the last label form forward Using the Micro Adjust Function The Micro Adjust function allows you to move the paper forward or backward in 0 141 mm 1 180 inch increments so that you can make precise adjustments to the top of form and tear off positions Adjusting the tear off position If the paper perforation is not in the desired tear off position you can use the Micro Adjust function to adjust the position of the perforation Follow these steps to adjust the tear off position Note Your tear off position setting remains in effect until you change it even if you turn off the printer 1 Make sure the paper is at the current tear off position 2 Ho
16. menos que est especificado 3 Utilice s lo el tipo de corriente indicado en la etiqueta de la fuente extrerna de poder Use siempre tomas de corriente el ctricas dom sticas y est ndar con el cable de alimentaci n que cumplan con las regulaciones locales de seguridad 1 No use tomas de corriente que se encuentren en el mismo circuito que fotocopiadoras o sistemas de aire acondicionado que se enciendan y apaguen peri dicamente Si utiliza un cable de extensi n con el impresor compruebe que la suma de las corrientes nominales en amperios de todos los dispositivos conectados al cable de extensi n no sea superior ala corriente nominal de dicho cable Adem s compruebe que el total de amperios de intensidad de todos los dispositivos enchufados a la toma el ctrica de pared no supere el total de amperios de la toma No coloque varias cargas en la toma el ctrica de la pared L Nunca desmonte modifique o intente reparar Ud mismo la fuente externa de poder o la impresora L No inserte objetos en las aberturas del impresor pues podr an entrar en contacto con puntos de voltaje peligrosos o provocar cortocircuitos en dichos elementos Existe el peligro de descargas el ctricas Safety Instructions 13 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide LJ Desenchufela impresora y la fuente externa de poder antes de limpiar la impresora L mpiela s lo con un pa o h medo No utilice productos de limpieza l quid
17. or more D 1 5 mm 0 0591 inch or more AC Adapter Electrical Specifications Use the specified AC Adapter EPSON AC Adapter K Model M248A only Input Rated voltage AC 100 to 240 V Rated frequency 50 60 Hz Rated current 1 6 A Output Supply voltage DC 42 V Rated current 1 38 A Product Information 96 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Command Lists Your printer supports the ESC P control codes listed below ESC P control codes Selecting an ESC P printer in your software allows you to use advanced fonts and graphics General operation ESC ESC U Paper feeding FF LF ESC 0 ESC 1 ESC 2 ESC 3 ESC A ESC CR Page format ESC C ESC C ESC C 0 ESC Q ESC 1 ESC c ESC N ESC O Print position motion ESC ESC V ESC V ESC v ESC D HT ESC B VT ESC J Font selection ESC k ESC x ESC y ESC X ESC P ESC M ESC g ESC p ESC 4 ESC 5 ESC E ESC E ESC Font enhancement ESC W DC4 SO DC2 SI ESC w ESC G ESC H ESC T ESC S ESC ESC ESC q Spacing ESC Space ESC c ESC U Character handling ESC t ESC t ESC R ESC ESC amp ESC ESC 6 ESC 7 ESC 4 Bit image Product Information 97 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide ESC Graphics ESC K ESC L ESC Y ESC Z ESC Bar code ESC B Character Tables You can select the character tables and character sets below Charact
18. stack of continuous paper is as high as or higher than the push tractor B Be sure to remove the continuous paper from its box and place it within 1 m of the printer C _ Load the continuous paper straight into the printer D Printing with the push tractor Follow these steps to load continuous paper using the push tractor Note Do not touch the paper sensor on the left sprocket unit 1 Turn off the printer Paper Handling 17 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide 2 Facing the back of the printer release the right sprocket unit by pulling the sprocket lock lever up Note The left sprocket unit is fixed in place and cannot be adjusted 4 Slide the center paper support halfway between the two sprockets CALI i Paper Handling 18 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide 5 Open the sprocket covers of both sprockets sprocket cover 6 Fit the first two holes of the paper over the sprocket pins on both sides Slide the right sprocket unit slightly to the right so that the paper is not slack Caution Make sure the first sheet of your continuous paper has a clean straight edge so that it can feed smoothly into the printer Paper Handling 19 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide 7 Close the sprocket covers 9 Tur
19. the Pause button for about three seconds The Pause light flashes the printer enters Micro Adjust mode and then the paper is advanced to the current top of form position 3 Press the FF button to move the top of form position down on the page or press the Load Eject ft button to move the top of form position up on the page Note Q The printer has a minimum and a maximum top of form position up to 23 4 mm 0 921 inches backward or 50 8 mm 2 inches forward If you try to adjust it beyond these limits the printer beeps and stops moving the paper d When the paper reaches the default top of form position the printer also beeps and stops moving the paper briefly You can use the default setting as a reference point when adjusting the top of form position Paper Handling 25 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide You can adjust the top of form position by opening the top cover and aligning the paper with the scale in the printer top of form position 4 Pressthe Pause button to exit Micro Adjust mode Note 1 Ifthe forward adjustment of the top of form position is longer than the page length of the paper that you are using you cannot print on the page that has been moved forward LI If the backward adjustment of the top of form position is longer than the page length of the paper that you are using you cannot print the first part of the document or image Paper Handling 26 GP C83
20. 0 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Chapter 4 Printer Software About Your Printer Software The Epson software includes the printer driver and EPSON Status Monitor 3 The printer driver is software that allows your computer to control the printer You need to install the printer driver so your Windows applications can take full advantage of the printer s capabilities EPSON Status Monitor 3 allows you to monitor the status of your printer alerts you when errors occur and provides you with troubleshooting tips EPSON Status Monitor 3 isautomatically installed when you install the printer driver Note _I Before proceeding make sure you have installed the printer driver on your computer described in the Start Here 3 On screen displays on the following pages may differ depending on the version of the printer driver When you want to reinstallor upgrade the printer driver uninstall the printer driver that is currently installed Using the Printer Driver You can access the printer driver from your Windows applications or from the Start menu When you access the printer driver from a Windows application any settings you make apply only to the application you are using For more information see Accessing the printer driver from Windows applications on page 28 2 Whenyouaccessthe printer driver from the Start menu the printer driver settings you make apply to all your applications For more inf
21. 0 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide You can check the printer status in this window Note It might not be possible to retrieve the printer status during printing In this situation click the EPSON Status Monitor 3 button in the Utility tab and use the printer with the status window left open Printing barcodes or 2D symbols The printer driver has the following barcode fonts and 2D symbol fonts Barcodes and 2D symbols can be easily printed without creating them using applications Printer Barcode font 2D symbol font GP C830 GP C831 UPC A PDF417 SENE UPC E QR Code JAN13 EAN MaxiCode JAN8 EAN GS1 DataBar Stacked Code39 GS1 DataBar Stacked Omnidirectional ITF GS1 DataBar Expanded Stacked Codabar DataMatrix Code93 AztecCode Code128 GS1 128 GS1 DataBar Omnidirectional GS1 DataBar Truncated GS1 DataBar Limited GS1 DataBar Expanded GP M830 GP M831 Code39 QR Code epee Code128 ITF Printer Software 35 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Setting barcode fonts or 2D symbol fonts Before printing barcodes or 2D symbols specify the font type the font size and so on with the printer driver 1 Access the printer driver See Using the Printer Driver on page 27 2 Click the Utility tab and then click Barcode and 2D Symbol 3 Set each item For more information about these settings see the online help 4 Click Add Note You ca
22. 2 IEC 61000 4 3 IEC 61000 4 4 IEC 61000 4 5 IEC 61000 4 6 IEC 61000 4 11 Oceania EMI AS NZS CISPR22 Class A Checking the Print Head Nozzles If you find that the printout is unexpectedly faint or that dots are missing you may be able to identify the problem by checking the print head nozzles You can check the print head nozzles from your computer using the Nozzle Check utility in the printer driver or from the printer using the control panel buttons Note When you print a nozzle check pattern use paper with a width of 116 8 mm 4 6 inches or more Using the Nozzle Check utility for Windows Follow these steps to use the Nozzle Check utility 1 Make sure that no lights are indicating errors 2 Make sure that paper is attached to the tractor unit Product Information 101 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide 3 Access the printer driver See Using the Printer Driver on page 27 4 Click the Utility tab and then click the Nozzle Check button 5 Follow the on screen instructions Using the control panel Follow these steps to check the print head nozzles using the control panel 1 Make sure that paper is attached to the tractor unit 2 While pressing the Load Eject button press the On button until the On light flashes Below are two sample nozzle check patterns Compare the quality of the printed check page with the sample shown below If there are no print quality problems s
23. 2 or Server 2012 Click Desktop on the Start screen move the cursor to the top right corner of the screen click Settings and then click Control Panel Next click View devices and printers from the Hardware and Sound category For Windows 7 or Server 2008 R2 Click Start and then click Devices and Printers For Windows Vista XP Server 2008 or Server 2003 Click Start click Control Panel and then click Printers and Faxes When the icon of the printer you are using appears right click it and select Printer properties Windows 8 1 8 7 Server 2012 R2 Server 2012 or Server 2008 R2 or Properties Windows Vista XP Server 2008 or Server 2003 Then click the Ports or Details tab and select the appropriate port The Paper light is on and the printer beeps ten times Cause What to do The printer may be out of paper Load paper in the printer The printer makes a strange noise the beeper sounds ten times and the printer stops abruptly Cause What to do Troubleshooting 60 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Paper may be jammed Turn off the printer and check for a paper jam If there is a paper jam remove the jammed paper and then turn on the printer If the problem persists turn off the printer wait several minutes and then turn it on again The beeper sounds five sets of five short beeps twenty five times and all the lights except the ink
24. 3 N Customer support ueeeeeennnnn creen SE Nalda 101 nn M E 101 D Driver printer driver eee 27 Index 117 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide P 1g 53 Paper jams 65 Paper specificatiOns anteire titer oninia 92 Print head A asia 105 A MH 101 Cleantig isauteeda scan dad 103 Printer anno 43 Printer driver accessing from Windows 8 1 8 7 Vista XP Server 2012 R2 Server 2012 Server 2008 R2 Server 2008 or Server 2003 28 np M 5 T S 29 settings for Windows 8 1 8 7 Vista XP Server 2012 R2 Server 2012 Server 2008 R2 Server 2008 or Server 2003 sein inodoros 29 Uninstall AE 50 R Removing continuous paper nnn 22 S Server with Windows 8 1 8 7 Vista XP Server 2012 R2 Server 2012 Server 2008 R2 Server 2008 or Server DUO 44 Specifications character tables sese 98 electrical oia RETE 91 environmental esee ertet tnnt 92 mechanica laiseron anana ni E tie 84 pr 92 standards and approvals sss 99 Status MOnRITOE 3 ee ep orit et iaa 32 Status Sheena 106 T Tear off function eese eese ninn 21 Technical supports iate tte data dasdadind 67 Transporting the printer 111 Troubleshooting PAPEL JAMS e M 65 USB problems
25. 830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Operating System Versions In this manual the following abbreviations are used Windows refers to Windows 8 1 8 7 Vista XP Server 2012 R2 Server 2012 Server 2008 R2 Server 2008 and Server 2003 LJ a Windows 8 1 refers to Windows 8 1 Windows 8 1 Pro and Windows 8 1 Enterprise Windows 8 refers to Windows 8 Windows 8 Pro and Windows 8 Enterprise Windows 7 refers to Windows 7 Home Basic Windows 7 Home Premium Windows 7 Professional Windows 7 Enterprise and Windows 7 Ultimate Windows Vista refers to Windows Vista Home Basic Edition Windows Vista Home Premium Edition Windows Vista Business Edition Windows Vista Enterprise Edition and Windows Vista Ultimate Edition 1 Windows XP refers to Windows XP Professional x64 Edition and Windows XP Professional L Windows Server 2012 R2 refers to Windows Server 2012 R2 Standard Edition and Windows Server 2012 R2 Essentials Edition Windows Server 2012 refers to Windows Server 2012 Standard Edition and Windows Server 2012 Essentials Edition Windows Server 2008 R2 refers to Windows Server 2008 R2 Standard Edition and Windows Server 2008 R2 Enterprise Edition Windows Server 2008 refers to Windows Server 2008 Standard Edition and Windows Server 2008 Enterprise Edition Windows Server 2003 refers to Windows Server 2003 Standard Edition and Windows Server 2003 Enterprise Edition Operating System
26. C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Help for Users in Singapore Sources of information support and services available from Epson Singapore are World Wide Web http www epson com sg Information on product specifications drivers for download Frequently Asked Questions FAQ Sales Enquiries and Technical Support via e mail are available Help for Users in Thailand Contact for information support and services are World Wide Web http www epson co th Information on product specifications drivers for download Frequently Asked Questions FAQ and e mail are available Help for Users in Indonesia Contacts for information support and services are World Wide Web http www epson co id L Information on product specifications drivers for download L Frequently Asked Questions FAQ Sales Enquiries questions through e mail Help for Users in Hong Kong To obtain technical support as well as other after sales services users are welcome to contact Epson Hong Kong Limited Internet Home Page Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information LI Product information Where To Get Help 69 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide L Answers to Frequently Asked Questions FAQs 1 Latest versions of Epson product drivers Users can access our World Wide
27. Consumables Replacing the Ink Cartridges Genuine Epson ink cartridges When replacement of any of the ink cartridges is required you cannot print Genuine Epson ink cartridges are designed and manufactured to work properly with your Epson printer They ensure proper operation and long life of the print head and other printer parts Other products not manufactured by Epson may cause damage to your printer which is not covered by Epson s warranties Your printer uses the following ink cartridges GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 Black GJICA K GJICA K GJIC5 K GJIC5 K GJIC6 K GJIC6 K S020559 S020559 S020563 S020563 S020567 S020567 Cyan GJIC4 C 2 GJIC5 C gt GJIC6 C 7 S020560 S020564 S020568 Magenta GJIC4 M GJIC5 M GJIC6 M S020561 S020565 S020569 Yellow GJICA Y GJIC5 Y GJIC6 Y 5020562 5020566 5020570 Checking the ink cartridge status To check the ink cartridge status do one of the following LJ Double click the printer shortcut icon on the taskbar To add a shortcut icon to the taskbar see Setting up EPSON Status Monitor 3 on page 32 Consumables 74 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide J Open the printer driver click the Utility tab and then click the EPSON Status Monitor 3 button r deh EPSON XXXXXX Printing Preferences e EPSON Status Monitor 3 W Nozzle Check J Li Use this utit
28. EPSON EXCEED YOUR VISION GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Contents Chapter 1 Getting to Know Your Printer FAA O A casos wate lane 7 Chapter 2 Safety Instructions Satety InStEUG LODS sanas AAA EDO ERU R ER a bo dh 8 Warnings Cautions and Notes 255 sedet e rd EAR RR EE FCR E EE S E VA RE 8 Important safety Instructions 19a e eee EE oll p geo PEEERKEPI CEPR SE edes beens 8 F r T rkish sets AA AN ER RERR ered see ee sede qi CE Rd tErRrEE a EXTA 12 For Ukrainian users Pw EXtG 7 12 For Brazilan Users 2 939 te rot ARA EEA p odo odia AA AAA 12 For Argentina Users 5415 6 tretat RAE E EEEE EN PEG QR KERO CE OR P d qd d 13 For Users in Russia Belarus and Kazakhstan 0 0 cece cee eee eee 14 Chapter 3 Paper Handling Acceptable Paper Conditions tii A AAA 16 Printing on Continuous Paper wks Vea a Fdo Fa ERE SE KE Ra dA A 16 Printing with the push 1TCtOf aeseerekebeskkeRRRERGGORESERORO MEORRKRXEREERCEXd RARE RE RA 17 Using the tear off function o4 ood 59969900 a EDAD EAR T EERRERRA UN ROC LENA RC E Peg 21 Loading Special Pap r sess sidra a Sano dn b Rap RC ades d d edo tid 23 I T 23 Using the Micro Adjust Function ves va Mace thi led e Fal sed de e dun AA AA 1p 918 24 Adjusting the tear off position 6 65 en ne oet nore n
29. If liquid has entered the printer iii If the printer has been dropped or the cabinet damaged iv If the printer does not operate normally or exhibits a distinct change in performance Do not use aerosol blowers which contain flammable gas inside or around this product Doing so may cause fire Adjust only those controls that are covered in this manual When handling paper Do not load paper that is curled or has been folded When operating the printer d m Adjust only those controls that are covered in the user documentation Improper adjustment of other controls may result in damage requiring extensive repair by a qualified technician When the printer encounter difficulties turn off the printer and then unplug the power cord from the electrical outlet When handling ink cartridges Observe the following when handling ink cartridges M Keep ink cartridges out of the reach of children and do not drink the ink Safety Instructions 10 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide LD LD D ev wv LJ Ifink gets on your skin wash it off with soap and water If it gets in your eyes flush them immediately with water L For best results shake the ink cartridge four or five times Caution Do not shake cartridges that have been installed previously with too much force Use an ink cartridge prior to the date printed on the cartridge carton Use up the ink cartridge within six mo
30. M830 GP C831 GP M831 GP C832 GP M832 User s Guide Press the Load Eject button and remove any paper loaded in the printer Turn off the printer Unplug the power cord from the electrical outlet and then disconnect the interface cable from the printer Repack the printer and power cord in their original packing materials and place them in the printer s original box Product Information 112 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Copyright and Trademarks No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise without the prior written permission of Seiko Epson Corporation The information contained herein is designed only for use with this Epson printer Epson is not responsible for any use of this information as applied to other printers Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages losses costs or expenses incurred by the purchaser or third parties as a result of accident misuse or abuse of this product or unauthorized modifications repairs or alterations to this product or excluding the U S failure to strictly comply with Seiko Epson Corporation s operating and maintenance instructions Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of
31. ON EUROPE B V MOSCOW REPRESENTATIVE OFFICE Address Moscow 129110 ul Schepkina 42 Bldg 2a Fl 3 Business Center Chaika Plaza Telephone 7 495 777 0355 56 web http www epson ru Safety Instructions 14 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Production month and year Labeled on the product with 6 numbers following MD MD YYYYMM Country of production Labeled on the product tH Safety Instructions 15 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Chapter 3 Paper Handling Acceptable Paper Conditions Caution Q Do not use paper that is folded creased curled torn stained or stamped A Torn B Curled C Creased D Folded 1 Use only paper that meets the paper specifications For more information see Paper on page 92 Printing on Continuous Paper Your printer can handle continuous paper with the push tractor Paper Handling 16 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Position the printer and continuous paper as shown in the illustrations below so that the paper is loaded smoothly 1 mor less Note L The printing position may be misaligned if the continuous paper touches the printer s stand or any cables Position the continuous paper so that it is loaded smoothly A 3 Overlapping paper may be fed if the top of the
32. Position and then click OK Select a value using the slider or enter a value in the box Printer Software 38 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide To adjust the print position to the left when viewed from the front of the printer set a positive value To adjust the print position to the right set a negative value 4 Click OK Note Data that is outside the printable area due to the print position adjustment cannot be printed USB Replacement Service USB ReplacementService is software thatautomatically changes the output port when another printer of the same model is replaced When a printer connected using a USB interface is replaced with another printer of the same model this software detects the new printer rewrites the printer driver properties registered in Windows and changes the output port automatically For example if a USB connected printer is malfunctioning this software allows you to simply change the printer and continue printing without having to manually change the settings in the application or operating system Note Do not use USB Replacement Service in environments with two or more printers of the same model Installing USB Replacement Service Before installing USB Replacement Service make sure that the printer driver is installed Follow these steps to install USB Replacement Service 1 Turn off the printer 2 Make sure that Windows is running on your computer
33. Product Information 89 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide For Chinese users Bitmap fonts EPSON Draft 10 12 15 cpi EPSON Roman 10 12 15 cpi proportional EPSON Sans Serif 10 12 15 cpi proportional EPSON OCR B 10 cpi Simplified Chinese fonts ARYA ARAS Scalable fonts EPSON Roman 10 5 8 32 pt every 2 pt EPSON Sans Serif 10 5 8 32 pt every 2 pt EPSON Roman T 10 5 8 32 pt every 2 pt EPSON Sans Serif H 10 5 8 32 pt every 2 pt Barcode fonts EAN 13 EAN 8 Interleaved 2 of 5 UPC A UPC E Code 39 Code 128 POSTNET Product Information 90 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide For other users Bitmap fonts EPSON Draft 10 12 15 cpi EPSON Roman 10 12 15 cpi proportional EPSON Sans Serif 10 12 15 cpi proportional EPSON Courier 10 12 15 cpi EPSON Prestige 10 12 cpi EPSON Script 10 cpi EPSON OCR B 10 cpi EPSON Orator 10 cpi EPSON Orator S 10 cpi EPSON Script C proportional Scalable fonts EPSON Roman 10 5 8 32 pt every 2 pt EPSON Sans Serif 10 5 8 32 pt every 2 pt EPSON Roman T 10 5 8 32 pt every 2 pt EPSON Sans Serif H 10 5 8 32 pt every 2 pt Barcode fonts EAN 13 EAN 8 Interleaved 2 of 5 UPC A UPC E Code 39 Code 128 POSTNET Character tables One Italic and 12 graphical character tables 34 graphical character tables are available in some countries See Character Tables on page 98 for more infor
34. Server 2008 R2 or Properties Windows Vista XP Server 2008 or Server 2003 Click the Ports tab and then click Add Port pr he XXXKX Propertie General Sharing A EPSON XXXXXX Print to the following port s Documents will print to the first free checked port Port Description Printer 7 COME Serial Port 7 COM2 Serial Port E COM3 Serial Port E COM4 Serial Port E FILE Print to File 7 BILPT1 EPSON BI Parallel Port Y USBOO1 Virtual printer port for EPSON XXXXXX pe Configure Port Enable bidirectional support 7 Enable printer pooling 4 When the Printer Ports dialog box appears select Local Port and then click New Port Printer Ports Available port types Local Port Standard TCP IP Port Printer Software 48 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide 5 Enter the following information for the port name and then click OK Name of computer connected to the target printer name of shared printer Port Name Enter a port name 6 After returning to the Printer Ports dialog box click Close 7 Check that the name you entered for the port has been added and selected and then click Close Canceling Printing If the printouts are not what you expected and contain incorrect or garbled characters or images you may need to cancel printing Follow the instructions below to cancel printing Using the
35. Versions 116 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Index 2 E A A eee A EEEE 35 EPSON Status Monitor 3 eere 27 32 ACCESSING T 34 A spa T o 32 BrrorindicatiOn uicit ibi a tnter ena 57 Aligning print head sse 105 Auto tearO ll assi dada 21 H B Head cleaning WI WS 103 npn c 35 Bt D adj stment aei tede erret 105 I DBU ttOls cinn r a 53 AAA is 37 Ink checking ink cartridge status sss 74 C replacing when expended sss 78 Ink cartridges Canceling printing eene 49 PATE UIT DST dede decine etienne rete tentiae 74 Cleaning print Dedica 103 q Cleaning the printer 107 Clients EJ EON 23 with Windows 8 1 8 7 Vista XP Server 2012 R2 VORA rm 23 Server 2012 Server 2008 R2 Server 2008 or DECI CA ii eee Set ai 92 Server 2003 sess AME S RR 53 Command list ESC E 97 Contacting EPSON siria 67 M Continuous paper Medicine bag loading atte E beta espe te A 16 SO Gus a medii qun e bMS tori 92 Nano D oeira n 22 Micro adjust function specifications tentent 92 tear off position 24 Control panel eerte 53 57 top of form position sett nenne 25 iuo M t 53 lights zin tee e ert eaten eid 53 le 5
36. Web home page at http www epson com hk Help for Users in Malaysia Contacts for information support and services are World Wide Web http www epson com my 3 Information on product specifications drivers for download L Frequently Asked Questions FAQ Sales Enquiries questions through e mail Help for Users in India Contacts for information support and services are World Wide Web http www epson co in Information on product specifications drivers for download and products enquiry are available Help for Users in the Philippines To obtain technical support as well as other after sales services users are welcome to contact the Epson Philippines Corporation World Wide Web http www epson com ph Information on product specifications drivers for download Frequently Asked Questions FAQ and E mail Enquiries are available Where To Get Help 70 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Help for Users in Europe Check your Pan European Warranty Document for information on how to contact Epson Customer support Help for Users in North America Epson provides the technical support services listed below Internet Support Visit Epson s support website for your printer U S or Canada for solutions to common problems You can download drivers and documentation get FAQs and troubleshooting advice or e mail Epson with your questions Speak to a Support Representative
37. ake Lights Action Ink is low Obtain a replacement ink cartridge O The ink cartridge has reached its replacement time Replace the ink cartridge flashing O on Follow these steps to replace an ink cartridge Caution Do not remove the cartridge from the product until you are ready to replace it with another Note m m The illustrations show replacement of the black ink cartridge of the left ink slot but the instructions are the same for all the cartridges When installing an ink cartridge into the GP C830 GP C831 GP C832 make sure that the color of the cartridge matches the color of the label that is affixed to the printer Make sure that the On light is on but not flashing Consumables 78 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide 2 Open the ink cartridge cover Note Wait for four seconds or more before removing the ink cartridge Otherwise ink may squirt 3 Pushin the used cartridge so the cartridge pops out slightly Consumables 79 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide 4 Carefully pull the used cartridge straight out of the slot Dispose of it properly 5 For best results shake the new ink cartridge four or five times s 6 Remove the new ink cartridge from the package Consumables 80 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Caution 1 Do not
38. any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation EPSON is a registered trademark of Seiko Epson Corporation Exceed Your Vision and ESC P are registered trademarks or trademarks of Seiko Epson Corporation Microsoft Windows Windows Server and Windows Vista are registered trademarks of Microsoft Corporation in the United States and or other countries All other trademarks are the property of their respective owners and used for identification purpose only General Notice Other product names used herein are for identification purposes only and may be trademarks of their respective owners Epson disclaims any and all rights in those marks The contents of this manual are subject to change without notice Copyright 2012 Seiko Epson Corporation All rights reserved OPEN SOURCE SOFTWARE LICENSE 1 This printer product includes open source software programs listed in Section 5 according to the license terms of each open source software program 2 We provide the source code of the GPL Programs LGPL Programs Apache License Program and ncftp license Program each is defined in Section 5 until five 5 years after the discontinuation of same model of this printer product If you desire to receive the source code above please contact the customer support of your region You shall comply with the license terms of each open source softw
39. are program Copyright and Trademarks 113 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide 3 The open source software programs are WITHOUT ANY WARRANTY without even the implied warranty of MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE See the license agreements of each open source software program for more details which are described on Manual OSS OSS pdfin the Utility amp Documents Disk included with the product 4 The license terms of each open source software program are described on Manual OSS VOSS pdf in the Utility amp Documents Disk included with the product 5 The list of open source software programs which this printer product includes are as follows GNU GPL This printer product includes the open source software programs which apply the GNU General Public License Version 2 or later version GPL Programs The list of GPL Programs linux 2 6 35 arm1 epson12 busybox 1 17 4 udhcp 0 9 8cvs20050124 5 ethtool 2 6 35 iptables 1 4 10 GNU LGPL This printer product includes the open source software programs which apply the GNU Lesser General Public License Version 2 or later version LGPL Programs The list of LGPL Programs uclibc 0 9 32 libusb 1 0 8 zeroconf 0 6 1 1 iksemel rev25 Copyright and Trademarks 114 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Apache License This printer productincludes the open source software program Bonjour
40. cks into place OOn Ink is low OK6 Obtain a replacement ink cartridge y e OMe ce OOn 7 The maintenance time for the printer is approaching Cover Contact a qualified service person k0 0Y0 MO OCO K0 O ko 6 On 00000 A product maintenance error has occurred 6 Cover Sks Syo 0 M6 eco x 6x0 0k Contact a qualified service person Troubleshooting 58 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Panel light state Beep pattern Problem Solution 60n 6 Cover 6 Paper Tear Off O Pause A fatal error has occurred Turn off the printer and check for a paper jam If there is a paper jam remove the jammed paper and then turn on the printer If the scale is dirty clean it with a soft cloth See Cleaning the Printer on page 107 Ifthe problem persists turn off the printer wait several minutes and then turn it on again The status of the right black ink light is shown for the GP M830 GP M831 GP M832 All of the ink lights flash at the same time GP C830 GP C831 GP C832 Both of the ink lights flash at the same time GP M830 GP M831 GP M832 O on De flashing fast flashing O Ten long beeps Five sets of five short beeps twenty five beeps Note The printer beeps once when the printer enters or exits Micro Adjust mode In Micro Adjust mode the printer also beeps once wh
41. cro Adjust mode The printer exits the mode when pressed again 13 Job Cancel button Cancels the print job when pressed for three seconds or more when the printer is paused 14 Right ink light Y M C GP C830 GP C831 GP C832 1 Flashes when ink is low On when an ink cartridge has reached its replacement time or when the right ink cartridge cover is closed with an ink cartridge not installed 15 Right ink light K GP M830 GP M831 GP M832 1 Flashes when ink is low On when an ink cartridge has reached its replacement time or when the right ink cartridge cover is closed with an ink cartridge not installed Micro Adjust mode When you hold down the Pause button for three seconds the printer enters Micro Adjust mode In this mode you can press the FF Y and Load Eject ft buttons to adjust the top of form or tear off position For more information see Adjusting the top of form position on page 25 Control Panel 56 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Chapter 6 Troubleshooting Using the Error Indicators Youcan identify many common printer problems using the lights on the control panel If your printer stops working and one or more control panel lights are on or flashing or the printer beeps use the following table to diagnose and fix the problem If you cannot fix your problem using this table see Problems and Solutions on page 59 Panel light s
42. d 7 Ifyou share this printer only users on your network with a username and password for this computer can print to it The printer will not be available when the computer sleeps To change these settings use the Network and Sharing Center Y Share this printer Share name Note 3 Do not use spaces or hyphens for the shared printer name Otherwise an error may occur 1 For Windows 8 1 8 7 Vista Server 2012 R2 Server 2012 Server 2008 R2 or Server 2008 you cannot select Share this printer until you click Change sharing options You need to set the client computers so that they can use the printer on a network For more information see Setting the clients on page 47 Printer Software 45 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Sharing the printer when the firewall is on Note To share files and printers when the Windows firewall is on perform the following procedure Windows 8 1 8 Server 2012 R2 or Server 2012 l Click Desktop on the Start screen move the cursor to the top right corner of the screen click Settings and then click Control Panel Next click System and Security and then click Windows Firewall Click Turn Windows Firewall on or off in the window on the left Make sure that Block all incoming connections including those in the list of allowed apps is not selected and then click OK Click Allow an app or feature through Windows Fi
43. design to maintain safety and total system reliability Because this product was not intended for use in applications requiring extremely high reliability safety such as aerospace equipment main communication equipment nuclear power control equipment or medical equipment related to direct medical care etc please make your own judgment on this product s suitability after a full evaluation For Turkish users AEEE Y netmeligine Uygundur For Ukrainian users OonaqHaHHa BI TOBia BUMOraM TexHiuHoro perraMeHTy o 6MeXeHHa BUKOPUCTAHHA FeAKUX He earieuHux peuoBHnH B CJIEKTPUATHOMY Ta C IEKTDOHHOMYy o67ramHaHni For Brazilian users A Epson preocupa se com o meio ambiente e sabe que o planejamento para o futuro requer um forte compromisso ambiental Para isso nos empenhamos em criar produtos inovadores que s o confi veis recicl veis e eficientes Produtos melhores utilizando menos recursos naturais para ajudar a garantir um futuro melhor para todos As embalagens deste produto papel o pl stico isopor e espuma s o recicl veis e podem ser entregues a cooperativas de reciclagem postos de recolhimento de res duos ou empresas recicladoras Os materiais que comp em o produto pl stico metais placa eletr nica e cartucho s o recicl veis O produto n o deve ser desmontado deve ser encaminhado para os Centros de Servigos Autorizados que dar o o destino ambientalmente adequado Consulte em nosso site http global lati
44. e ink cartridges 4 This product uses ink cartridges equipped with an IC chip that monitors the amount of ink used by each cartridge Cartridges are usable even if they are removed and reinserted However some ink is consumed each time cartridges are inserted because the product automatically checks their reliability 1 The valve in the ink supply port is designed to contain any excess ink that may be released However careful handling is recommended Do not touch the supply port of the ink cartridge or its surrounding area LJ Inkis consumed during the following operations ink charging when an ink cartridge is installed for the first time print head cleaning and automatic cleaning executed periodically Consumables 76 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide For maximum ink efficiency only remove an ink cartridge when you are ready to replace it Do not refill the ink cartridges Other products not manufactured by Epson may cause damage that is not covered by Epson s warranties and under certain circumstances may cause erratic product behavior Keep ink cartridges out of the reach of children and do not drink the ink Be careful when you handle used ink cartridges as there may be some ink around the ink supply port If ink gets on your skin wash the area thoroughly with soap and water If ink gets into your eyes flush them immediately with water If discomfort or vision problems conti
45. e printer near a wall outlet where you can easily unplug the power cord Keep the entire computer system away from potential sources of electromagnetic interference such as loudspeakers or the base units of cordless telephones Avoid electrical outlets controlled by wall switches or automatic timers An interruption in power can erase information in the memory of your printer or computer Also avoid outlets on the same circuit as large motors or other appliances that can cause voltage fluctuations Use a grounded power outlet do not use an adapter plug Safety Instructions 9 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide If you plan to use a printer stand follow these guidelines Usea stand that can support at least twice the weight of the printer Never use a stand that tilts the printer The printer should always be kept level Position your printer s power cord and interface cable so they do not interfere with paper feeding If possible secure the cables to a leg of the printer stand When maintaining the printer O E d L Unplug the printer before cleaning it and always clean it with a damp cloth only Do not spill liquid onto the printer Do not attempt to service the printer yourself except as specifically explained in this manual Unplug the printer and refer servicing to qualified service personnel under the following conditions i If the power cord or plug is damaged ii
46. ee 38 Using Reduce Scraping Mode 25 9o pint rd eran raras 38 Adjusting the Print Position etn qp edad aa donde red PE RR ER AAA 38 USB Replacement Service asa eda que A IbS Pd Fete Rind abc ed dba c ERROR REG ER ad 39 Installing USB Replacement Services sete eS CH a Wy aye Rowe AAA 39 Replacing a USD comnected printer iure eee kV ER AC RC E RC EAE EA errre 40 BI Parallel Port DO Veli TEASER 40 EpsonNet Contec ds c ce eee teeter aot eee Sen Geen peek che ee m d 41 Installing EpsonNet Config eses pis is 42 EPSON Printer Setting euo sse eee Eb eR ERROR ESA E E 43 Betting Up Your Printer on a Neo irrita dada FER 43 Sharing the Printer AAA A 43 Setting up your printer as a shared printer dorso errada ira 44 Setting the 2 sasidas sera ntaa o as naktii ee e ede dub a E a E a GAR a ae a E EE 47 Ga c ling PELREHIEL oes RIF IRE TRREDE E IE TAPER add Cie oor ii 49 Using the printer button RARA 49 Using WiINdOWS s 2d er d o s RR EE dea KC RR Y Ade 49 Uninstalling the Printer Siliwate 202065 ode 555 0 G4 tert 6 reirte tii 50 Uninstalling the printer driver and utilities iis ez ceed er exk kae Rh ere eo on 50 Chapter 5 Control Panel Using the Control Panel 1524 dde rine iisa RA Edda dup aet ee RU 53 Control panel buttons and lights ciar ld dE 53 Contents 3 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Chapter 6 Troubleshooting Using the Error Tndicat f Roa aequas ERIEFRERCHE
47. el Port Driver BI Parallel Port Driver is software used when communicating at high speed if the printer is connected using a parallel port The transmission rate quickens when communicating at high speed Printer Software 40 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide This software is installed automatically when the printer driver is installed Specify the following settings to communicate at high speed 1 For Windows 8 1 8 Server 2012 R2 or Server 2012 Click Desktop on the Start screen move the cursor to the top right corner of the screen click Settings and then click Control Panel Next click View devices and printers from the Hardware and Sound category For Windows 7 or Server 2008 R2 Click Start and then click Devices and Printers For Windows Vista or Server 2008 Click Start click Control Panel click Hardware and Sound and then click Printers For Windows XP Professional or Server 2003 Click Start and then click Printers and Faxes 2 Right click the icon for the printer you want to change the settings for and then click Printer properties Windows 8 1 8 7 Server 2012 R2 Server 2012 or Server 2008 R2 or Properties Windows Vista XP Server 2008 or Server 2003 3 Click the Ports tab 4 Select the BILPTx check box The parallel port name is BILPTx 5 Change the BIOS setting on your computer to ECP mode For more information about this setting see the manual for your c
48. en the printer reaches the default top of form and tear off positions When the printer reaches the minimum and maximum adjustment limits the printer beeps twice Problems and Solutions Most problems you may encounter while operating your printer have simple solutions Power supply Power is not being supplied The lights on the control panel do not go on Cause What to do The power cord may be unplugged Check that the power cord is properly plugged into the electrical outlet Troubleshooting 59 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide The outlet may not be operating If the electrical outlet is controlled by an outside switch or automatic timer use a different outlet Plug another electrical device such as a lamp into the outlet to determine whether the outlet is operating properly Printing Printing or printout quality problems The Pause light is off but nothing is printed Cause What to do The software may not be installed properly Check that the software is installed properly for your printer as described in the Start Here Check the software s printer settings The interface cable may not match the Check both ends of the interface cable Make sure the cable meets specifications of the printer or computer both the printer and computer specifications The printer port may not be set correctly For Windows 8 1 8 Server 2012 R
49. er tables For Indian users One Italic and 17 graphical character tables Italic table PC437 US Standard Europe PC850 Multilingual PC860 Portuguese PC861 Icelandic PC863 Canadian French PC865 Nordic BRASCII Abicomp Roman 8 ISO Latin 1 PC858 ISO 8859 15 ISCII PC ISCII EA ISCII TAB Tamil99 TAM Tamil99 For Thai users One Italic and 14 graphical character tables Italic table PC437 US Standard Europe PC850 Multilingual PC860 Portuguese PC863 Canadian French PC865 Nordic PC 858 ISO 8859 15 KU42 Thai TIS11 Thai TIS18 Thai TIS17 Thai TIS13 Thai TIS16 Thai TSM WIN Thai For Taiwanese users One Italic and eight graphical character tables Italic table PC437 US Standard Europe PC850 Multilingual PC858 Multilingual Euro NS TCA BIG 5 IBM5550 DCI For Chinese users Product Information 98 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide One Italic and eight graphical character tables Italic table PC437 US Standard Europe PC850 Multilingual PC860 Portuguese PC863 Canadian French PC865 Nordic PC858 Multilingual Euro GB18030 For other users Character sets Standards and Approvals WARNING Standard version One Italic and 12 graphical character tables Italic table PC437 US Standard Europe PC850 Multilingual PC860 Portuguese PC861 Icelandic PC863 Canadian French PC865 Nordic Abicomp BRASCII
50. ete eter bete e ot RR UR ICI 24 Adjusting the top of form position 0 I erernel 25 Chapter 4 Printer Software About Your Printer SoftWate uses xor adr d aD rab RE d a RUE WS S UA aaa a See ees 27 Using th POREEDENVEE uei oes 2055s P Re dere SENS ARA LA d e dE 27 Accessing the printer driver from Windows applications lees 28 Accessing the printer driver from the Start menu 28 Changing the printer driver settings oos eaae aa rra do veda Ra de C ea x een 29 Contents 2 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Printer Driver Settings OVEPVIEW ds ra id RA Rd de A AA a icd 29 Printer SEDES rta tes IBARRA ARA 30 Monitoring settings o snprrrrr rar RRPRREAAARAAAA RACIAL 31 Using EPSON Status INOUBDE J s i3 n CIL Ih n e ORI b ed Pu CORDE TA RO QI OUOR RR RR Sed 32 Setting up EPSON Status Monitor 3 X Usb RIA CE HER SERRA 32 Accessing EPSON Status Monitor 3 vercion ba ees ees coos Y Y9 TX REA XA Ka EA Rad oda 34 Printing barcodes or 2D symbols AAA ei 35 Setting barcode fonts or 2D symbol fonts sis 23305 ar AR 36 Printing barcode fonts or 2D symbol fonts 0 lt 0sses080 a a 36 Setting the Auto Tear Ol Punction lt 4444444455525500545sbsenseese ess rsieeceeeeeesssess 37 Setting the BUZZEAR RRA i AAA RARA 37 Setting whether the buzzer sounds when printing is finished 0000 020000 37 Setting whether the buzzer sounds when an error OCCUIS 6 ee e
51. g a few pages on a regular basis Using the control panel Follow these steps to clean the print head using the control panel 1 Hold down the Cleaning button for about three seconds Caution 1 Never turn off the printer while the On light is flashing Doing so may damage the printer 1 Never open the top cover or ink cartridge cover while the On light is flashing 2 Whenthe On light stops flashing printa nozzle check pattern to confirm that the head is clean For more information see Checking the Print Head Nozzles on page 101 Note d If print quality has not improved after repeating this procedure turn off the printer and wait for at least six hours Then run the nozzle check again and repeat the head cleaning if necessary Product Information 104 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide 1 If print quality remains a problem contact Epson Service Center For more information see Contacting Customer Support on page 67 3 To maintain print quality Epson recommends printing a few pages on a regular basis Aligning the Print Head Adjusting the media feed If you notice a misalignment of vertical lines or horizontal banding you may be able to solve this problem by aligning the print head You can align the print head from your computer using the Print Head Alignment utility in your printer driver Note Ifyou notice a pronounced misalignment of vertical lines be sure to
52. hat the paper size and thickness are within the specified ranges For information on the continuous paper specifications see Paper on page 92 The paper may jam depending on your operating environment To prevent a paper jam select Silent Feed mode with the printer driver See Printer settings on page 30 The paper does not eject properly Cause What to do The page may be too long or too short Tear off the supply of paper and eject the page from the printer Use only paper that is within the specified length range described under Paper on page 92 Network problems A communication error has occurred Cause What to do Troubleshooting 63 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Multiple users are logged on to a single computer On a Windows 8 1 8 7 Vista XP system with multiple users a at the same time communication error may occur when switching to a new user and starting a new print job while the print job for the previous user is still printing Make sure that the print job for the first user is complete and the user is logged off before switching to a new user and starting a new print job Other problems Thecolorinks are consumed even when printing black and white documents GP C830 GP C83 1 GP C832 only Cause What to do Not only the black ink but also the color inks are consumed during the fol
53. he paper begins to advance to the tear off position after printing is finished can be set To change the settings see Setting the Auto Tear Off Function on page 37 When you resume printing the printer feeds the paper back to the top of form position and begins printing Removing continuous paper Follow these steps to remove continuous paper from the printer l After printing is finished and the printer advances the paper to the tear off position tear off all printed pages Press the Tear Off button to feed the paper backward to the top of form position Press the Load Eject button to feed the paper backward out of the printer to the standby position Note Do not feed the paper backward 558 8 mm 22 inches or more using the Load Eject button Doing so may cause paper jams To completely remove the paper from the printer open the sprocket covers Remove the paper from the tractor unit and then close the sprocket covers Paper Handling 22 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Loading Special Paper Labels You can use only labels with a continuous base sheet Single sheet labels cannot be used Follow these steps to load labels NM Caution Q Use labels only under normal operating conditions because labels are especially sensitive to temperature and humidity Q When using glossy labels tear off the printed label form and turn off the printer after printing is finished Do not
54. hotocopiers or air control systems that regularly switch on and off Do not use a damaged or frayed power cord The power cord should be placed to avoid abrasions cuts fraying crimping kinking and other damage If you use an extension cord with the printer make sure the total ampere rating of all devices plugged into the extension cord does not exceed the cord s ampere rating Also make sure thetotal ampere of all devices plugged into the electrical outlet does not exceed the electrical outlet s ampere rating Use only the power cord that comes with this product Use of another cord may result in fire or electric shock This product s power cord is for use with this product only Use with other equipment may result in fire or electric shock Be sure the AC power cord meets the relevant local safety standards Depending on the area the interface cable may be included with the product If so use that cable Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as Epson approved products For details about approved cables contact Epson customer support Avoid using or storing the printer in places subject to rapid changes in temperature and humidity Also keep it away from direct sunlight strong light heat sources or excessive moisture or dust Avoid places subject to shocks and vibrations Place th
55. if 139 7 mm 5 5 inches or less remains Product Information 92 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Labels continuous base sheet Label size 38 1 mm 1 5 inches in height minimum 50 8 mm 2 0 inches in width minimum 2 5 mm 0 1 inch corner radius Base sheet width 76 2 to 241 3 mm 3 0 to 9 5 inches Base sheet length 38 1 to 558 8 mm 1 5 to 22 0 inches Base sheet thickness 0 076 to 0 14 mm 0 003 to 0 0055 inch Total thickness 0 143 to 0 225 mm 0 0056 to 0 0089 inch Label weight 63 to 190 g m 17 to 28 Ib Printin an environment with humidity of 5596 or less when using labels that have a continuous base sheet with a thickness of 0 058 to 0 075 mm Note Ld Use only labels that are designed for use with ink jet printers 1 Epson recommends using labels with a base sheet that is not covered with label material 000000000 000000000 ock kk label base sheet corner radius 2 5 mm 0 1 inch Medicine bag continuous Width 76 2 to 241 3 mm 3 0 to 9 5 inches Product Information 93 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Length one page 12 7 to 558 8 mm 0 5 to 22 0 inches Thickness 0 11 to 0 13 mm 0 0043 to 0 0051 inches Weight 63 to 104 7 g m 17 to 28 lb Quality Plain paper Reclaimed paper Not broken torn turned over or wrinkled You cannot load continuous pa
56. information see the online help for the printer driver Monitoring settings Settings Explanations EPSON Status Monitor 3 You can access EPSON Status Monitor 3 when you click this button in the Utility menu To monitor the printer make sure the Disables EPSON Status Monitor 3 check box is cleared in the Other Config dialog box Printer Software 31 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Settings Explanations Monitoring Preferences Click this button to open the Monitoring Preferences dialog box where you can make settings for EPSON Status Monitor 3 For more information see Setting up EPSON Status Monitor 3 on page 32 Using EPSON Status Monitor 3 EPSON Status Monitor 3 allows you to monitor your printer s status alerts you when printer errors occur and provides troubleshooting instructions when needed EPSON Status Monitor 3 is available when 3 The printer is connected directly to the host computer using the parallel port LPTx or BILPTx or the USB port 1 Your system is configured to support bidirectional communication EPSON Status Monitor 3 is installed when the printer is connected directly and you install the printer driver as described in the Start Here NM Caution Although you can print using the printer that is directly connected to the computer from a remote location using the Remote Desktop function of Windows 8 1 8 7 Vista or
57. inter mechanism Contact an Epson dealer if you think lubrication is needed 1 Turn off the printer and attach the paper to the tractor unit 2 Turn on the printer 3 Press the Load Eject button to feed the paper to the top of form position 4 Pressthe Tear Off button to advance the perforation of the paper to the tear off position 5 Open the top cover Product Information 110 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide 6 Hold down the Pause button for about three seconds The Pause light flashes and the printer enters Micro Adjust mode 7 Clean the paper feed rollers with a cotton tipped applicator dampened with alcohol ethanol or isopropyl alcohol Press the FF button or Load Eject button to rotate the rollers while cleaning them Caution When cleaning the paper feed rollers be careful not to touch or damage the linear scale or the carriage shafts f FF Load Eject ot e W Micro Adjust A paper feed roller linear scale carriage shaft 8 Turn off the printer Transporting the Printer If you need to transport your printer for some distance carefully repack it using the original box and packing materials Follow these steps to repack the printer in its original packing materials Caution Leave the ink cartridges installed Removing the cartridges may cause ink to leak and adversely affect the print quality Product Information 111 GP C830 GP
58. ld down the Pause button for about three seconds The Pause light flashes and the printer enters Micro Adjust mode 3 Pressthe FF amp button to feed the paper forward or press the Load Eject ft button to feed the paper backward until the paper perforation is in the desired tear off position Paper Handling 24 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Note The printer has a minimum and a maximum tear off position up to 50 8 mm 2 inches backward or 25 4 mm 1 inch forward If you try to adjust the tear off position beyond these limits the printer beeps and stops moving the paper When the paper reaches the default tear off position the printer also beeps 4 Tear off the printed pages 5 Pressthe Pause button to exit Micro Adjust mode Adjusting the top of form position The top of form position is the position on the page where the printer starts printing If your printing appears too high or low on the page you can use the Micro Adjust function to adjust the top of form position Follow these steps to adjust the top of form position Note 3 Your top of form position setting remains in effect until you change it even if you turn off the printer Qj The top margin setting made in some applications overrides the top of form position setting you make with the Micro Adjust function If necessary adjust the top of form position in your application 1 Open the top cover 2 Hold down
59. le use a cable with CAT5e shielding Interfaces One standard bidirectional 8 bit parallel interface with IEEE 1284 nibble mode and high speed communication support one USB2 0 High Speed interface and the 100BASE TX 10BASE T interface Buffer 64 KB or more Product Information 86 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Built in fonts For Indian users Bitmap fonts EPSON Draft 10 12 15 cpi EPSON Roman 10 12 15 cpi proportional EPSON Sans Serif 10 12 15 cpi proportional EPSON Courier 10 12 15 cpi EPSON Prestige 10 12 cpi EPSON Script 10 cpi EPSON OCR B 10 cpi EPSON Orator 10 cpi EPSON Orator S 10 cpi EPSON Script C proportional Indian fonts CDAC Devanagari proportional CDAC Bengali proportional CDAC Tamil proportional CDAC Telugu proportional CDAC Assamese proportional CDAC Oriya proportional CDAC Kannada proportional CDAC Malayalam proportional CDAC Gujarati proportional CDAC Punjabi proportional These fonts are available for Indian model only 2 Each font has two sizes 14 pt and 10 5 pt and two qualities LQ and Draft Scalable fonts EPSON Roman 10 5 8 32 pt every 2 pt EPSON Sans Serif 10 5 8 32 pt every 2 pt EPSON Roman T 10 5 8 32 pt every 2 pt EPSON Sans Serif H 10 5 8 32 pt every 2 pt Barcode fonts EAN 13 EAN 8 Interleaved 2 of 5 UPC A UPC E Code 39 Code 128 POSTNET Product Information 87 GP C830 GP M830 GP
60. lights flash Cause What to do A fatal error has occurred Turn off the printer and turn it on again If the problem persists check for a paper jam If there is no jam contact your dealer or a qualified service person Print quality declines Cause What to do The print head nozzles are clogged Run the Head Cleaning utility to clear any clogged ink nozzles For more information see Cleaning the Print Head on page 103 Ink cartridges not manufactured by Epson are Use genuine Epson ink cartridges used Medicine bags may become dirty when printingin Print in an environment with humidity of 65 or less an environment with high humidity if the surface of the medicine bags is a polyvinyl resin The printout may become blurry depending on Adjust the print density for the media type to prevent the printout the media type from becoming blurry For more information see Printer settings on page 30 Misaligned vertical lines appear Cause What to do The gaps in the print head are misaligned Run the Print Head Alignment utility For more information see Aligning the Print Head on page 105 The printing speed is slow when connecting using the parallel port Cause What to do The parallel interface is not set for high speed Use BI Parallel Port Driver which is installed with the printer driver communication to communicate at high speed For more information see Bl
61. lowing operations print head cleaning and self cleaning Correcting USB Problems If you are having difficulty using your printer with a USB connection read the information in this section Make sure that your computer is a Windows 8 1 8 7 Vista XP or 2000 pre installed model Your computer must be a Windows 8 1 8 7 Vista XP or 2000 pre installed model You may not be able to install or run the USB printer driver on a computer which is not equipped with a USB port or which has been upgraded from Windows 95 to Windows XP Me 98 or 2000 For details about your computer contact your dealer Printer does not work correctly with the USB cable If your printer does not work correctly with the USB cable try one or more of these solutions 4 Make sure that the cable you are using is a standard shielded USB cable Troubleshooting 64 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide 1 If you are using a USB hub connect the printer to the first tier of the hub or connect the printer directly to the computer s USB port Clearing Paper Jams Follow these steps to clear a paper jam Caution Pulloutthejammed paper gently If you remove the jammed paper with force torn pieces may stay inside the printer or the printer may be damaged When the printer detects an error and stops printing l d 7 Tear off the printed part of the paper Open the sprocket covers of both sprocket
62. mation on the available character tables Character sets 14 international character sets and one legal character set Electrical Supply voltage DC42V Rated current 1 0A Be sure to use the included AC Adapter K M248A Product Information 91 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide AC power consumption Approx 33 W 15024712 pattern Approx 8 W in standby mode Approx 2 9 W in sleep mode Approx 0 2 W in power off mode When three minutes pass in the following conditions the printer enters sleep mode No error There is no data in input buffer Ink cartridge covers are closed Top cover is closed Environmental Temperature Humidity without condensation without condensation Operation 10 to 35 C 50 to 95 F 20 to 80 RH Storage 20 to 40 C 4 to 104 F 5 to 85 RH Paper Note 3 Do not load paper that has been folded or is damaged wrinkled or curled 3 Medicine bags may become dirty when printing in an environment with high humidity if the backside of the medicine bags is a polyvinyl resin Continuous paper Width 76 2 to 241 3 mm 3 0 to 9 5 inches Length one page 12 7 to 558 8 mm 0 5 to 22 0 inches Thickness 0 065 to 0 14 mm 0 0025 to 0 0055 inch Weight 52 to 129 g m 14 to 34 3 lb Quality Plain paper Reclaimed paper Not broken torn turned over or wrinkled You cannot load continuous paper
63. menu click the corresponding tab at the top ofthe dialog box To change the settings see Printer Driver Settings Overview on page 29 Changing the printer driver settings Your printer driver has three menus Main Paper and Layout from which you can change the printer driver settings You can also change settings on the Utility menu in the printer software For an overview of the available settings see Printer Driver Settings Overview on page 29 To view online help click Help on the Printer Driver dialog box You can also view online help by right clicking items in the driver and selecting Help When you finish making your printer driver settings click OK to apply the settings or click Cancel to cancel your changes Once you have checked your printer driver settings and changed them if necessary you are ready to print Printer Driver Settings Overview The following tables show the Windows printer driver settings Note that not every setting is available in all versions of Windows For more information see the online help for the printer driver Printer Software 29 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Printer settings Settings Explanations Media Type Select the media type you want to use Color Thissetting cannot be changed The GP C830 GP C831 GP C832 can printonly in color and the GP M830 GP M831 GP M832 can print only in black and white Mode Select Automatic to prin
64. n O Communication Error Off O Ink Low Off M Maintenance Call On Select Shortcut Icon x Example d p RUE o Double clicking the Shortcut Icon opens the Printer Status Window 4 The following settings are available Printer Software 33 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Select Notification Displays the error item check box On Off status Select this check box to display the selected error notification Select Shortcut Icon The selected icon is displayed on the taskbar The setting s example is Shown on the right window By clicking the shortcut icon you can access the Monitoring Preferences dialog box easily Note Click Default to revert all items to the default settings Accessing EPSON Status Monitor 3 Do one of the following to access EPSON Status Monitor 3 L Double click the printer shortcut icon on the taskbar To add a shortcut icon to the taskbar see Setting up EPSON Status Monitor 3 on page 32 L Open the Utility menu and then click the EPSON Status Monitor 3 button To open the Utility menu see Setting up EPSON Status Monitor 3 on page 32 When you access EPSON Status Monitor 3 as described above the following printer status window appears TD EPSON Status Monitor 3 EPSON X0000XX XT EPSON Ready to print Ready to puri XXXXX XXXXX XXXXX XXXXX Printer Software 34 GP C83
65. n add up to 30 barcode fonts and 2D symbol fonts 5 Click OK Printing barcode fonts or 2D symbol fonts Create the data with the application specify the barcode font or 2D symbol font and the font size you have set and then print the data ad PX I aa o 123456789 Printer Software 36 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Note 1 Specify the font size that is set with the Specified Point for the barcode If other font sizes are specified the barcode cannot be printed Q When printing and using barcodes make sure that they can be scanned correctly under the actual usage conditions Setting the Auto Tear Off Function Youcan select whether to turn on the auto tear off function When theauto tear off function is turned on the printer advances the continuous paper to the tear off position automatically when a set time has passed after printing l Access the printer driver See Using the Printer Driver on page 27 Click the Utility tab and then click the Auto Tearoff Setting button 3 Select auto tearoff enabled and select the delay time box or select auto tearoff disabled 4 Click OK Setting the Buzzer Setting whether the buzzer sounds when printing is finished l Access the printer driver See Using the Printer Driver on page 27 Click the Utility tab and then click Other Config Select the Control Buzzer Settings check box and then select Ever
66. n epson com br os Centros de Servigos Autorizados Todos os Centros de Servigos Autorizados podem receber equipamentos da marca Epson destinados para reciclagem Conhega nossas ac es ambientais e o Programa de Coleta de Cartuchos www epson com br coleta em nosso site Safety Instructions 12 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide For Argentina users When handling AC adapter Precauci n Confirme que el cable de alimentaci n de CA cumpla con las normas de seguridad locales pertinentes 3 Coloque la impresora y la fuente externa de poder cerca a una toma el ctrica de pared de la que pueda desenchufar la fuete externa de poder f cilmente 2 No coloque el cable de alimentaci n de CA en lugares donde se pueda enroscar cortar desgastar deshilachar o rizar No coloque ning n objeto sobre el cable de alimentaci n de CA y no coloquela fuente extrerna de poder o el cable de alimentaci n en zonas donde se puedan pisar Tome especial precauci n de no doblar los cables de alimentaci n en los extremos y en los puntos de entrada de la fuente extrerna de poder L Utilice nicamente la fuente extrerna de poder suministrada con la impresora El uso de otro fuente externa de poder podr a provocar incendios descargas el ctricas u otros da os 3 La fuente extrerna de poder est dise ada para ser utilizada con la impresora a la que acompa a No intente usarla con otros dispositivos electr nicos a
67. n ink is low L On when an ink cartridge has reached its replacement time or when the left ink cartridge cover is closed with an ink cartridge not installed 3 On light L On when the printer is turned on Lj Flashes when receiving data and during print head cleaning L Flashes rapidly until the printer is turned off using the On button 4 On button d Turns the printer on _1 Turns the printer off when pressed for three seconds 5 Paper light Lj On when no paper is loaded or when paper is not loaded correctly d Flashes when the paper failed to eject or a paper jam has occurred 6 Cleaning button Cleans the print head when pressed for three seconds 7 Tear Off light On when continuous paper is in the tear off position 8 Tear Off button J Advances continuous paper to the tear off position L Feeds continuous paper backward from the tear off position to the top of form position 9 FF button Inserts a page break 10 Load Eject button Control Panel 55 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide L Loads continuous paper from the standby position Feeds continuous paper backward to the standby position 11 Pause light 3 On when the printer is paused Flashes when the printer is in Micro Adjust mode 12 Pause button Stops printing temporarily and resumes printing when pressed again When pressed for three seconds or more the printer enters Mi
68. n off the printer 2 While pressing the Tear Off button and Load Eject button press the On button Caution The initialization takes about 30 seconds Do not turn off the printer during the initialization Cleaning the Printer To keep your printer operating at its best you should clean it thoroughly several times a year Product Information 107 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Cleaning the outer case AN Caution Qj Never use alcohols or thinners to clean the printer these chemicals can damage the printer components as well as the case 1 Be careful not to get water onto the printer mechanism or electronic components 1 Turn off the printer and remove any paper loaded in the printer 2 Clean the outer case with a dry cloth Ifthe outer case is still dirty or dusty clean it with a clean cloth dampened with a mild detergent dissolved in water Cleaning the inside of the printer Caution AN gua Never use alcohols or thinners to clean the printer these chemicals can damage the printer components as well as the case Qj Be careful not to get water onto the printer mechanism or electronic components 1 Do not use a hard or abrasive brush 1 Do not spray the inside of the printer with lubricants unsuitable lubricants can damage the printer mechanism Contact an Epson dealer if you think lubrication is needed Follow these steps to clean your printer 1 Turn off the printer and remo
69. n on the printer 10 Press the Load Eject button to feed the paper to the top of form position When the printer receives data it begins printing 11 After you finish printing follow the steps in the next section to tear off your printed document If the first printed line on your page appears too high or low you can change its position using the Micro Adjust function See Adjusting the top of form position on page 25 Note 4 Afteryou finish printing tear off your printed document and then turn off the printer If you turn the printer off and on without tearing off the printed document the top of form position setting may become misadjusted Paper Handling 20 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide 1 If the trailing edge of the paper is past the paper sensor after the printed document is torn off the paper will be fed forward without being printed 3 Do not pull the loaded paper out of the tractor unit Doing so may cause paper jams or printer malfunctions Also the top of form position setting may become misadjusted The last page of continuous paper that is printed may have low print quality If the first line on your page appears too high or low you can change its position using the Micro Adjust function For more information see Adjusting the top of form position on page 25 3 Make sure that the right and left edges of continuous paper are straight and not slack when you load the
70. nd and then click Printers For Windows XP Professional or Server 2003 Click Start and then click Printers and Faxes For Windows 8 1 8 7 Server 2012 R2 Server 2012 or Server 2008 R2 Right click your printer icon click Printer properties and then click the Sharing tab in the dialog box that appears For Windows Vista XP Server 2008 or Server 2003 Right click your printer icon and then click Sharing in the menu that appears For Windows XP If the following menu appears click either Network Setup Wizard or If you understand the security risks but want to share printers without running the wizard click here Printer Software 44 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide In either case follow the on screen instructions r de EPSON XXXXXX Properties DE Color Management Securty Version information General Sharing Ports Advanced 7 Myou share this printer only users on your network with a username and password for this computer can print to it The printer will not 9 Change Sharing Options Share this printer 3 For Windows 8 1 8 7 Vista XP Server 2012 R2 Server 2012 Server 2008 R2 Server 2008 or Server 2003 Select Share this printer and then type the name in the Share name box and click OK dey EPSON 20000KK Properties DE Color Management I Securty Version information General Sharing Ports Advance
71. nths of installation for best results Do not disassemble or modify the ink cartridge otherwise you may not be able to print normally Store ink cartridges in a cool dark place After bringing an ink cartridge inside from a cold storage site allow it to warm up at room temperature for at least three hours before using it Do not touch the green IC chip on the side ofthe cartridge This may affect normal operation and printing The IC chip on this ink cartridge retains a variety of cartridge related information such as the ink cartridge status so that the cartridge may be removed and reinserted freely If you remove an ink cartridge for later use protect the ink supply area from dirt and dust and store it in the same environment as this product Note that there is a valve in the ink supply port making covers or plugs unnecessary but care is needed to prevent the ink from staining items that the cartridge touches Do not touch the ink supply port or surrounding area Safety Instructions 11 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Restriction of use When this product is used for applications requiring high reliability safety such as transportation devices related to aviation rail marine automotive etc disaster prevention devices various safety devices etc or functional precision devices etc you should use this product only after giving consideration to including fail safes and redundancies into your
72. nue after a thorough flushing see a doctor immediately Epson recommends the use of genuine Epson ink cartridges The use of non genuine ink may cause damage that is not covered by Epson s warranties and under certain circumstances may cause erratic product behavior Epson cannot guarantee the quality or reliability of non genuine ink The ink cartridge status is not displayed when non genuine ink is used Do not open the ink cartridge package until you are ready to install it in the product Use ink cartridges within six months after installing them in the printer Leave the old cartridge installed in the product until you have obtained a replacement otherwise ink remaining in the print head nozzles may dry out You cannot continue printing if any ofthe ink cartridges has reached its replacement time even if the other cartridges still contain ink Before printing replace the used cartridge Do not turn offthe product or open the ink cartridge cover while loading ink On light is flashing Opening the covers may cause the ink to reload resulting in more of the ink being consumed Also normal printing may be disturbed If the ink cartridge is not recognized even if it is correctly installed dirt may be attached to the green IC chip Remove the cartridge wipe the IC chip with a soft cloth and install it again Color adjustment of the product is based on the use of genuine Epson ink cartridges Use of non genuine ink cartridges may re
73. oid your authority to operate the equipment Taiwan EMC CNS13438 Class A Safety CNS14336 1 North America EMI FCC ICES 003 Class A FCC compliance statement for United States users This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For Canadian users This Class A digital apparatus complies with Canadian ICES 003 Product Information 100 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Cet appareil num rique de la classe A est conforme la norme NMB 003 du Canada Europe EMC Directive 2004 108 EC EN 55022 Class A EN 55024 IEC 61000 4
74. omputer EpsonNet Config EpsonNet Config is software that allows the network administrator to detect printers on the network and then setup or change functions for the network printers individually or as a batch 1 You can make settings or changes for individual network printers or all network printers as a batch Printer Software 41 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide You can output configuration information for the network printer as a SYLK format file Because the SYLK format is supported by Microsoft Excel the user can make batch settings or changes to the configuration information for multiple printers Previous configuration information is stored as a log and the file can be output or changed By performing a batch import of the file you can restore the settings for individual or multiple network printers J The administrator can set a password to protect the network printer s configurations You can simplify printer management by registering the printer to My Device As well as printers on the local network you can also make settings or changes to printers on an external network you need to change Search Parameters Installing EpsonNet Config Follow these steps to install EpsonNet Config l Turn off the printer Make sure that Windows is running on your computer Insert the printer software CD ROM in the CD ROM drive Note L If the language selection dialog box appear
75. ormation see Accessing the printer driver from the Start menu on page 28 To check and change the printer driver settings see Changing the printer driver settings on page 29 Printer Software 27 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Note While many Windows applications override the settings made with the printer driver some do not Therefore you must verify that the printer driver settings match your requirements Accessing the printer driver from Windows applications Follow these steps to access the printer driver from a Windows application 1 Select Print Setup or Print from the File menu of your application In the Print or Print Setup dialog box displayed make sure that your printer is selected Click Preferences Printer Properties or Options The button you click depends on your application and you may need to click a combination of these buttons The Document Properties dialog box appears The Main Paper Layout and Utility menus in the dialog box contain the printer driver settings To viewa menu click the corresponding tab at the top of the dialog box To change the settings see Changing the printer driver settings on page 29 Accessing the printer driver from the Start menu Follow these steps to access the printer driver from the Start screen or Start menu Note The screen shots used in this procedure are from Windows XP They may vary in appearance from what ac
76. orth AMECA A sae dodo deat Vaso sone ote eau aqua Sdbadd an anaes 100 sp 0 HUHe 101 OE coxa ad bod AAA db Kad ee rau AAA AA A E 101 Checking the Print Head Noes nutcase pco cde E races A Ei 101 Using the Nozzle Check utility for WEIBODWS xiu rrr hERRERERR OO Se eee dee 101 Using thiecontrol panel canas AA ela RO ed 102 Cleaning the Print Hedd ci A AR 103 Using the Head Cleaning utility for Windows sese eee e rer re 103 Using thecontrolpanel 244 4452 aca EHE EREERM RAT RERIRAS AAA 104 Aligning the Print Head eda ka d ERE RR Rp EU QU aD RR dota Rode e 105 Adjusting the media feed 0000s y uva ERR RR A EDU ME EY S eua dde desc vdd 105 Adjusting the bi directional printing i v ius cx oe ee e XO Ra ee e HR a Re 105 Printing the Status OE rot SAA Pad Vea Spam VPN Edu aa dd a 106 General io Os ERRARE EA 106 scd scri PPP 107 Printer settings 4ctir rd esa d ad rd ede ra nas PH dde el e iae 4 QE a 107 Initializing the Network Setting oa oeguesaer et S eei ober SA Heer asi 107 Cleaning the PUM c etibon ee Eae Re a i a es ia iiia 107 Cleaning the G ter cds decir RA id ea 108 Cleaning the inside of the printer vq pricoiio ri E Pda EE 108 Cleaning the paper feed TONES oasis dac Peake peep eee hers E A 110 Transporting the Printer rare Eo RUOREREGUNER ERA ERG d RR RE E XR EE RR RE XS Red 111 Contents 5 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Copyright and Tradema
77. os o en aerosol No aplique l quido de ning n tipo directamente al cristal de la impresora LJ Desenchufe la impresora y la fuente externa de poder y p ngase en contacto con un t cnico de servicio ante las siguientes situaciones el cable de CA o el enchufe est n estropeados ha entrado l quido en el impresor o en la fuente externa de poder la impresora o la fuente externa de poder se han ca do o se ha da ado la carcasa la impresora o la fuente externa de poder no funcionan con normalidad o muestran un cambio en su rendimiento No ajuste los controles que no hayan sido especificados en las instrucciones de funcionamiento LJ Cuando no vaya a utilizar el impresor durante un periodo de tiempo prolongado desenchufe la fuente externa de poder de la toma el ctrica For Users in Russia Belarus and Kazakhstan Customer information The model complies with the Technical regulation of Customs Union About the safety oflow voltage equipment TP TC 004 2011 with the Technical regulation of Customs Union On Electromagnetic Compatibility of Technical Devices TP TC 020 2011 Manufacturer SEIKO EPSON CORPORATION Address 3 5 Owa 3 chome Suwa shi Nagano ken 392 8502 Japan Telephone 81 266 52 3131 Official representative in CIS countries LLC EPSON CIS Address Moscow 129110 ul Schepkina 42 Bldg 2a Fl 3 Business Center Chaika Plaza Telephone 7 495 777 0355 56 web http www epson ru email info CISgepson ru EPS
78. paper 3 Do not pull the paper while printing Doing so may adversely affect the print quality Caution Never open the top cover or ink cartridge cover while printing Using the tear off function You can use the tear off function to advance your continuous paper to the printer s tear off position after you finish printing _I To tear off the printed sheet manually after printing press the Tear Off button to advance the perforation of the paper to the tear off position L To enable the auto tear off function turn on the Auto Tearoff Setting from the printer driver The printer advances the perforation ofthe paper to the tear off position automatically when a set time has passed after printing When the printer receives the print data the printer feeds the paper backward to the top of form position automatically For more information see Setting the Auto Tear Off Function on page 37 If the paper perforation is not in the desired tear off position you can use the Micro Adjust function to adjust the position ofthe perforation For more information see Adjusting the tear off position on page 24 Follow these steps to use the auto tear off function Paper Handling 21 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide l After printing is finished and the printer advances the paper to the tear off position tear off all printed pages while holding the paper perforation Note The time until t
79. per if 139 7 mm 5 5 inches or less remains Pre printed Paper Pre printed paper is paper that has ruled lines letters or figures printed in the top and bottom margins The middle ofthe paper isleft blank The margin areas are often used for letterheads borders and so on You can make your own pre printed paper or you can purchase it You cannot use pre printed paper if the areas shown with diagonal lines in the illustration below have been printed on O OO OO 0 0 00 0 OOooooooooofoooooooooGQ CO0O000000 0 Area measurements A 12 5 mm 0 492 inch B 6 mm 0 236 inch Product Information 94 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide C 2 mm 0 079 inch Printable area Continuous paper B B A The minimum top and bottom margins above and below the perforation are 2 0 mm 0 079 inch each B The minimum left and right margins are 13 mm 0 51 inch each The maximum paper width is 241 3 mm 9 5 inches and the maximum printable width is 203 2 mm 8 0 inches For continuous paper wider than 229 2 mm 9 02 inches the right margins increase proportionally to match the width of the paper Product Information 95 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Label continuous base sheet A PEN d WP A A O C O B O O O D O O O O A 2 mm 0 0787 inch or more B 12 7 mm 0 5 inch or more C 2 mm 0 0787 inch
80. printer button Press the Pause button and then press the Job Cancel button for three seconds to cancela print job in progress Using Windows Double click the printer shortcut icon on the taskbar TUNI Printer Software 49 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide When canceling all printing documents select Cancel All Documents on the Printer menu e EPSON 00000X o pi Printer Document View V Set As Defaut Printer rang Enron Peterences Fause Porting Cancel AN Documents Sharing Uve Printer Offline Fropetes Cancels ail para documents on thes preter When canceling a specific document select the document you want to cancel and then select Cancel on the Document menu The print job is canceled Uninstalling the Printer Software When you want to reinstall or upgrade the printer driver uninstall the printer driver that is currently installed Uninstalling the printer driver and utilities 1 Quit all applications 2 For Windows 8 1 8 Server 2012 R2 or Server 2012 Click Desktop on the Start screen move the cursor to the top right corner of the screen click Settings and then click Control Panel For Windows 7 Vista XP Server 2008 R2 Server 2008 or Server 2003 Click Start and then click Control Panel Printer Software 50 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Click Uninstall a program Windows 8 1 8 7 Vista Server
81. rewall in the window on the left Select File and Printer Sharing and then click OK Windows 7 or Server 2008 R2 l Click Start click Control Panel click System and Security and then click Windows Firewall Click Turn Windows Firewall on or off in the window on the left Make sure that Block all incoming connections including those in the list of allowed programs is not selected and then click OK Click Allow a program or feature through Windows Firewall in the window on the left Select Share file and printer and then click OK Windows Vista or Server 2008 1 Click Start and then click Control Panel Click Security and then click Windows Firewall to open the Windows Firewall dialog box Click Turn Windows Firewall on or off in the window on the left When the User Account Control dialog box is displayed click Continue Make sure that Block all incoming connections is not selected in the General tab Printer Software 46 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide 5 Click the Exceptions tab select File and Printer Sharing and then click OK Windows XP or Server 2003 1 Click Start and then click Control Panel 2 Click Security Center 3 Click Windows Firewall to open the Windows Firewall dialog box 4 Make sure that Don t allow exceptions is not selected in the General tab 5 Click the Exceptions tab select File and Printer Sharing and then click OK Setting the clients
82. rks Operating System Versions Index Contents 6 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Chapter 1 Getting to Know Your Printer Features Your EPSON GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 is an ink jet printer with a tractor feeder Your printer provides high quality printing and superior performance in a compact design The printer has the following features d The ability to handle a wide range of paper types including continuous medicine bags labels continuous base sheet continuous plain paper and other paper with sprocket holes L The ability to use individual large capacity ink cartridges Durable design for high volume printing 3 The pigment inks that are used achieve high quality printing on plain paper and have excellent waterproof capability Your printer comes packaged with the printer driver and other software including the EPSON Status Monitor 3 utility for Microsoft Windows 8 1 8 7 Vista XP Server 2012 R2 Server 2012 Server 2008 R2 Server 2008 and Server 2003 The EPSON Status Monitor 3 utility lets you check the status of your printer quickly and easily Getting to Know Your Printer 7 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Chapter 2 Safety Instructions Safety Instructions Warnings Cautions and Notes Warnings must be followed carefully to avoid bodily injury Cautions must be observed to
83. rver See Setting up your printer as a shared printer on page 44 Setting the clients See Setting the clients on page 47 Note L When connecting to a Windows XP shared printer error and warning notifications do not appear during printing Installing Windows XP Service Pack 1 or later will solve this problem L When connecting to a shared printer beyond a router error and warning notification for shared printers during printing is not available in some cases because of the router s settings I The printer server and clients should be set on the same network system and they should be under the same network management before making the settings Printer Software 43 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide 1 The screen shots that are shown on the following pages may differ depending on the version of Windows that you are using Setting up your printer as a shared printer Note You must log on to the printer server computer as the administrator 1 For Windows 8 1 8 Server 2012 R2 or Server 2012 Click Desktop on the Start screen move the cursor to the top right corner of the screen click Settings and then click Control Panel Next click View devices and printers from the Hardware and Sound category For Windows 7 or Server 2008 R2 Click Start and then click Devices and Printers For Windows Vista or Server 2008 Click Start click Control Panel click Hardware and Sou
84. s Remove the paper Pull the continuous paper forward or backward out of the printer Note Pull paper straight out to remove it from the printer Open the top cover and make sure there is no paper left Attach the continuous paper to the tractor unit See Printing on Continuous Paper on page 16 Turn off the printer and then turn on the printer Determine which pages were not printed correctly and print them again When the user finds a paper jam before the printer detects an error l Press the Pause button to stop printing Hold down the Tear Off and FF buttons for about three seconds The jammed paper is released Tear off the printed part of the paper Open the sprocket covers of both sprockets Troubleshooting 65 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide 5 Remove the paper Pull the continuous paper forward or backward out of the printer Note Pull paper straight out to remove it from the printer 6 Open the top cover and make sure there is no paper left 7 Attach the continuous paper to the tractor unit See Printing on Continuous Paper on page 16 8 Press the Job Cancel button to cancel printing 9 Press the Pause button again to restart printing 10 Determine which pages were not printed and print them again Troubleshooting 66 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Chapter 7 Where To Get Help Technical Support Web Si
85. s select your language LJ Ifthe EPSON Installation Program dialog box does not appear automatically double click the My Computer icon right click the CD ROM icon click OPEN in the menu that appears and then double click InstallNavi exe When the license agreement dialog box appears read the statement and then click Next Select your printer Select EpsonNet Config and then click Install When the installation is complete click OK Printer Software 42 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide EPSON Printer Setting EPSON Printer Setting allows you to change the printer s default settings This tool is included in the printer software CD ROM Start the tool from the printer software CD ROM To change the settings see the online help for EPSON Printer Setting Setting Up Your Printer on a Network Sharing the printer This section describes how to share the printer on a standard Windows network The computers on a network can share a printer that is directly connected to one of them The computer that is directly connected to the printer is the printer server and the other computers are the clients which need permission to share the printer with the printer server The clients share the printer through the printer server According to the versions of Windows and your access rights on the network perform the appropriate settings for the printer server and clients Setting the printer se
86. s in the Philippines sss oo soe AAA 70 Help for Users in Europe cc oossue eaae ases des tae eereet uh bbs OU PSPPT ex d agde 71 Help for Users in North America cca ca asus ces e A AAA EP TEE 71 Help for Users in Latin America sue rera ss EKERSU E cria errur ereere EE Ee aea d HR 72 Chapter 8 Consumables Replacine the Ink Cartridges a4 Loose aciei he ERU das Es B dg dolo e n o 74 Genuine Epson ink caridad hog qii x M ordo meee ap OR 74 Checking the ink cartridge status ea rar 74 Precautions on ink cartridge replacement ii ee eats 76 Replacing an ink cartridge AAA AAA 78 Contents 4 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Chapter 9 Product Information Printer go RENE NN A A RA TET 83 Printer pecado OA a Gea R as d ada 84 Mechanical T nQnOer 84 Electronicas RTL nena hud ews a de Lbdehorsewienseees 86 es AA o Mea eb A tbh Lh ed Ls re etus See aes ewe Aa 91 A II ag haRuenaran ees 92 Paper feed oie ha de eee ed waa ka a d Rua tN PE PIA See E XX I XE Ra ERE ERG RA REE eee ee eves 92 It MC Saw Palen bestia a P aa E eer se SGA EE E E eae 95 AC Adapter Electrical Specifications sg secre y rates RAR AR EET BERR ESS 96 Command TAS ANNE eRe As sO A 97 ESC control cod s rodas ada REE an 97 Character Tables arts a RARE EEG UR VEHI due qu E QR RR RR o drin ir RUE 98 Standards and Approvals ea ERR ERRER ERA wd OR UA RA RACER UR RE Re OR RR 99 jn c m PED PEUT 100 N
87. sult in reduced print quality and the product performance may not be optimum When an Ink light is flashing or lit the ink cartridge is not correctly installed Check that it is installed correctly If installing an ink cartridge does not provide normal printing press the Cleaning button for three seconds If it does not resolve the problem repeat the process one or two times Consumables 77 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide When the printer is turned off using the On button the print head is automatically covered to prevent the ink from drying If you will not use the printer after installing the ink cartridges make sure to turn off the printer using the On button Do not unplug the power cord or turn off the circuit breaker while the power is on When moving or transporting the printer after installing the ink cartridges leave the ink cartridges installed During printing the black ink cartridge with the most ink remaining is used GP M830 GP M831 GP M832 only You cannot print when either black ink cartridge has reached its replacement time GP M830 GP M831 GP M832 only Replacing an ink cartridge Note m Do not open the ink cartridge package until you are ready to install it in the product To confirm the status of each ink cartridge see Checking the ink cartridge status on page 74 This table describes the status of the Ink lights and the actions you need to t
88. t with the best settings based on the Media Type and Color settings Select Custom if you prefer to have more control over the printer driver settings Select Silent Feed to make the operating sound of the printer quiet Print Density Thissetting allows youto preventthe printoutfrom becoming blurry depending onthe media type Select Custom click Advanced and then adjustthe print density usingthe Print Density slider Ink Levels The amount of ink remaining is displayed Print Preview This setting allows you to see a preview of your document before printing it Paper Size Select the size of the paper you want to use If you do not see your paper size use the scroll bar to scroll through the list If your paper size is not included in the list see Adding custom paper sizes on page 31 for instructions Note If the width of the paper size set with the printer driver is larger than the width of the loaded paper the portion of the data that is outside the printable area for the loaded paper is not printed Copies Specify the number of copies in the Copies box Select Collate to print multi page documents in sets Select Reverse Order to print from back to front Orientation Select Portrait or Landscape Select Rotate by 180 degrees to print the documents upside down Reduce Enlarge These settings allow you to enlarge or reducethe size ofa document while maintaining its aspect ratio
89. tate Beep pattern Problem Solution OOn e No paper is attached to the tractor unit or the paper is used up during printing O Paper Attach the paper to the tractor and then press the Load Eject button OOn e The paper is not fully loaded O Paper Remove the paper if there is a paper jam Then reattach the paper to the tractor and press the Load Eject button The paper is not ejected completely If the paper is advanced too far and ejection failed press the Load Eject button again to feed the paper backward However to prevent a paper jam do not feed the paper backward 558 8 mm 22 inches or more If the length of the paper that you want to eject is longer than about 550 mm 22 inches tear off the paper and then press the Load Eject button OOn 7 The top cover or ink cartridge cover is open O Cover Close the covers Troubleshooting 57 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Panel light state Beep pattern Problem Solution OOn e The ink cartridge has reached its replacement time OK Replace the ink cartridge For more information see Replacing an OYe ink cartridge on page 78 OM e The ink cartridge is not installed Oce Install the ink cartridge For more information see Replacing an ink cartridge on page 78 e The ink cartridge is not installed into the slot firmly Push the ink cartridge again until it cli
90. te Epson s Technical Support Web Site provides help with problems that cannot be solved using the troubleshooting information in your product documentation If you have a Web browser and can connect to the Internet access the site at http support epson net If you need the latest drivers FAQ s manuals or other downloadables access the site at http www epson com Then select the support section of your local Epson Web site Contacting Customer Support Before Contacting Epson If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation contact customer support services for assistance If customer support for your area is not listed below contact the dealer where you purchased your product Customer support will be able to help you much more quickly if you give them the following information 3 Product serial number The serial number label is usually on the back of the product L Product model Product software version Click About Version Info or similar button in the product software L Brand and model of your computer Where To Get Help 67 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide L Your computer operating system name and version L Names and versions of the software applications you normally use with your product Help for Users in Australia Epson Australia wishes to provide you
91. tility first to confirm that the print head needs to be cleaned This saves ink L When ink is low you may not be able to clean the print head When ink is expended you cannot clean the print head Replace the appropriate ink cartridge first For more information see Replacing an ink cartridge on page 78 Using the Head Cleaning utility for Windows Follow these steps to clean the print head using the Head Cleaning utility 1 Turn on the printer Product Information 103 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide 2 Make sure that no lights are indicating errors 3 Access the printer driver See Using the Printer Driver on page 27 4 Click the Utility tab and then click the Head Cleaning button 5 Follow the on screen instructions The On light flashes while the printer performs the cleaning cycle NM Caution Ll Never turn off the printer while the On light is flashing Doing so may damage the printer 3 Never open the top cover or ink cartridge cover while the On light is flashing Note I If print quality has not improved after repeating this procedure turn off the printer and wait for at least six hours Then run the nozzle check again and repeat the head cleaning if necessary 3 If print quality remains a problem contact Epson Service Center For more information see Contacting Customer Support on page 67 Q To maintain print quality Epson recommends printin
92. touch the green IC chip on the side of the cartridge This can damage the ink cartridge Q Always install an ink cartridge immediately after removing the old cartridge If the cartridge is not installed promptly you may not be able to print Qj Do not refill the ink cartridge Other products not manufactured by Epson may cause damage that is not covered by Epson s warranties and under certain circumstances may cause erratic product behavior 7 Place the new ink cartridge into the slot Then push the ink cartridge until it clicks into place pn Consumables 81 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide 8 Close the ink cartridge cover Consumables 82 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Chapter 9 Product Information Printer Parts a top cover b control panel c ink cartridge cover left d output tray e ink cartridge cover right a center paper support b paper sensor Product Information 83 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide c sprockets d connector cover e power plug connector f USB interface connector g parallel interface connector h ethernet interface connector i cable holders tractor unit parts Printer Specifications Mechanical Printing method Serial ink jet Printing speed Print quality 450 cps Super Draft Draft Print quality 360 cps Normal
93. tually appears on your screen however the instructions are the same 1 For Windows 8 1 8 Server 2012 R2 or Server 2012 Click Desktop on the Start screen move the cursor to the top right corner of the screen click Settings and then click Control Panel Next click View devices and printers from the Hardware and Sound category For Windows 7 or Server 2008 R2 Click Start and then click Devices and Printers For Windows Vista or Server 2008 Click Start click Control Panel click Hardware and Sound and then click Printers For Windows XP Professional or Server 2003 Click Start and then click Printers and Faxes Printer Software 28 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide 2 Right click your printer icon and then click Printing Preferences The Printing Preferences dialog box appears The Main Paper Layout and Utility menus in the dialog box contain the printer driver settings If you click Printer properties Windows 8 1 8 7 Server 2012 R2 Server 2012 or Server 2008 R2 or Properties Windows Vista XP Server 2008 or Server 2003 in the menu displayed by right clicking the printer icon the Properties dialog box appears The menus in the dialog box are used to make the printer driver settings Note For Windows 8 1 8 7 Server 2012 R2 Server 2012 or Server 2008 R2 do not click Properties even though both Properties and Printer properties are displayed in the menu 3 Toviewa
94. uch as gaps or missing segments in the test lines the print head is fine GP C830 GP C831 GP C832 GP M830 GP M831 GP M832 OT AN WII OO WI THAN TNT If any segment of the printed lines is missing as shown below this could mean that an ink nozzle is clogged See Cleaning the Print Head on page 103 GP C830 GP C831 GP C832 GP M830 GP M831 GP M832 Product Information 102 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide ALAN IIA WU TOMATE A IAM a HIT pini th NAHE il 7 i i IE uM l H imini PIRIHA Cleaning the Print Head If you find that the printout is unexpectedly faint or that dots are missing you may be able to solve these problems by cleaning the print head which ensures that the nozzles are delivering ink properly You can clean the print head from your computer using the Head Cleaning utility in the printer driver or from the printer using the control panel buttons Note QJ Because print head cleaning uses ink from all cartridges clean the print head only if print quality declines for example if the printout is blurry the color is incorrect or missing or the vertical lines are pronouncedly misaligned L Use the Nozzle Check u
95. uct Computer configuration d d L Proof of purchase such as a store receipt and date of purchase d d Description of the problem Then call Country Telephone Argentina 54 11 5167 0300 Brazil 0800 880 0094 Bolivia 800 100 116 Chile 56 2 484 3400 Colombia 57 1 523 5000 Costa Rica 800 377 6627 Where To GetHelp 72 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Country Telephone Dominican Republic 1 888 760 0068 Ecuador 1 800 000 044 El Salvador 800 6570 Guatemala 1 800 835 0358 Honduras 800 0122 Code 8320 Mexico Mexico City 52 55 1323 2052 Other cities 01 800 087 1080 Nicaragua 00 1 800 226 3068 Panama 00 800 052 1376 Peru Lima 51 1 418 0210 Other cities 0800 10126 Uruguay 00040 5210067 Venezuela 58 212 240 1111 Contact your local phone company to call this toll free number from a mobile phone Dial first 7 digits wait for a message then enter code If your country is not on the list please contact your nearest Epson office May be subject to additional local or long distance calling costs Purchase supplies and accessories You may purchase Epson original ribbons at an authorized Epson reseller To find your nearest reseller please contact Epson as described above Where To Get Help 73 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Chapter 8
96. usting the Print Position on page 38 Page length does not match the length of the paper Cause What to do The page length setting in your application may be incorrect Check the page length setting in your application and adjust it if necessary Paper handling Paper loading or feeding problems The tractor does not feed the paper Cause What to do The paper may have come off the tractor Reattach the paper to the tractor Troubleshooting 62 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide The paper supply is obstructed Make sure the paper supply is not obstructed by a cable or some other object The tear off position is not aligned correctly Cause What to do The tear off position setting is incorrect Adjust the tear off position using the Micro Adjust function For more information see Adjusting the tear off position on page 24 Paper feeding is crooked or the paper jams Cause What to do The paper supply is too far away from the printer Make sure that your paper supply is within 1 meter 3 feet of the printer Theholesonthe sides ofthe paperare misaligned Check that the holes on the sides of the paper are aligned with each other Also make sure the sprocket units are locked and their covers are closed Your paper may be the wrong size or thickness for the printer Make sure t
97. vancing paper to the tear off position form feeding loading and ejecting paper cleaning the print head and canceling print jobs with the buttons on the control panel The control panel lights show the printer s status Control panel buttons and lights Note The lights may flash when an error has occurred For more information see Using the Error Indicators on page 57 For Chinese users GP C832 1 11 dx F X aK a AR EAR ARA EE E HTTED KO a IE fije A 2 34 5 7 1213 14 GP M832 Bit Wo gt te Ji m N A o Control Panel 53 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide For Taiwanese users GP C830 1 11 mem aah Ba RA ZENA AE GEARS pa i O Oa wo vi A 3 c 2 34 5 678 9 10 121314 GP M830 1 11 BR MNBA 2 34 5 678 9 10 12 13 15 For other users GP C830 GP C831 11 Paper Tear Off FF Load Eject Job E ES Cancel ps H Y Micro Adjust A 3Sec KO Cover N _ BS UJ L e 3 4 5 7 9 10 121314 GP M830 GP M831 1 11 lose On Paper Tear Off FF Load Eject Job Sa Cancel Sel aoe Y Micro Adjust A 3Sec Z 34 l 6 7 10 121313 1 Cover light On when the right left ink cartridge cover or top cover is open Control Panel 54 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide 2 Left ink light K L Flashes whe
98. ve any paper loaded in the printer 2 Slide the right sprocket unit completely to the right 3 Usea soft brush to carefully brush away all dust and dirt from the outer case Product Information 108 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide AN Caution Q When cleaning the printer using a brush be careful not to touch the linear scale or the carriage shafts with the brush and make sure that dust does not adhere to the shafts Otherwise the print quality may be adversely affected 1 Do not brush any dust toward the print head Brush dust that is near the print head forward or backward away from the head linear scale carriage shaft print head 4 Slide the right sprocket unit completely to the left 5 Clean the scale with a soft cloth Product Information 109 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Caution When cleaning the scale be careful not to touch or damage the linear scale or the carriage shafts scale linear scale carriage shaft Cleaning the paper feed rollers Dirty paper feed rollers may cause paper jams or dirty printouts Follow these steps to clean the paper feed rollers Caution 1 Be careful not to get water onto the printer mechanism or electronic components Q Do not spray the inside of the printer with lubricants unsuitable lubricants can damage the pr
99. wavy Clear the High Speed check box in the printer driver dialog box to perform adjustments correctly Printing the Status Sheet You can print a status sheet to check the detailed information on the printer status You can print three types of status sheets Note When you print a status sheet use paper with a width of 114 3 mm 4 5 inches or more General information The serial number firmware version and total print volume are printed on the status sheet 1 Turn off the printer 2 Make sure that paper is attached to the tractor unit 3 While pressing the FF button press the On button until the On light flashes Product Information 106 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Network settings The information for the network settings such as the MAC address IP address and security settings are printed on the status sheet 1 Make sure that paper is attached to the tractor unit and that the printer is turned on 2 Pressthe Tear Off button and Load Eject button at the same time for three seconds Printer settings The current printer settings are printed on the status sheet 1 Turn off the printer 2 Make sure that paper is attached to the tractor unit 3 While pressing the Cleaning button press the On button until the On light flashes Initializing the Network Setting When network connection fails follow the step below to initialize the network setting to the default 1 Tur
100. which apply the Apache License Version2 0 Apache License Program Bonjour License This printer product includes the open source software program Bonjour which applies the terms and conditions provided by owner of the copyright to the Bonjour Net SNMP license This printer product includes the open source software program Net SNMP which applies the terms and conditions provided by owner of the copyright to the Net SNMP BSD License Berkeley Software Distribution License This printer product includes the open source software program busybox 1 17 4 which apply the Berkeley Software Distribution License BSD Program Sun RPC License This printer product includes the open source software program busybox 1 17 4 which apply the Sun RPC License Sun RPC Program ncftp license This printer product includes the open source software program ncftp 3 2 4 which applies the terms and conditions provided by owner of the copyright to the ncftp ZLIB license This printer product includes the open source software program zlib 1 2 7 which applies the terms and conditions provided by owner of the copyright to the ZLIB license libpng License This printer product includes the open source software program libpng 1 4 12 which applies the terms and conditions provided by owner of the copyright to the libpng License Copyright and Trademarks 115 GP C
101. with a high level of customer service In addition to your product documentation we provide the following sources for obtaining information Your Dealer Don t forget that your dealer can often help identify and resolve problems The dealer should always be the first call for advise on problems they can often solve problems quickly and easily as well as give advise on the next step to take Internet URL http www epson com au Access the Epson Australia World Wide Web pages Worth taking your modem here for the occasional surf The site provides a download area for drivers Epson contact points new product information and technical support e mail Epson Helpdesk Epson Helpdesk is provided as a final backup to make sure our clients have access to advise Operators on the Helpdesk can aid you in installing configuring and operating your Epson product Our Pre sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located Many types of queries are answered here The Helpdesk numbers are Phone 1300 361 054 Fax 02 8899 3789 Weencourage you to have all the relevant information on hand when you ring The more information you prepare the faster we can help solve the problem This information includes your Epson product documentation type of computer operating system application programs and any information you feel is required Where To Get Help 68 GP
102. y Page or Only Last Page in the Control Buzzer Settings drop down list to have the buzzer sound when printing is finished Clear the Control Buzzer Settings check box to have the buzzer not sound Click OK Click OK Printer Software 37 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide Setting whether the buzzer sounds when an error occurs 1 Access the printer driver See Using the Printer Driver on page 27 2 Click the Utility tab and then click the Notification Setting button 3 Select Beep to have the buzzer sound when an error occurs or select No Beep to have the buzzer not sound 4 Click OK Using Reduce Scraping Mode In Reduce scraping mode scraping by the print head can be reduced 1 Access the printer driver See Using the Printer Driver on page 27 2 ClicktheUtility tab and then click thePrinterand OptionInformation button The Printer and Option Information dialog box appears 3 Select the Reduce scraping check box 4 Click OK Note When the printer is in reduce scraping mode printing speed may be reduced printed characters may be blurred and the print quality of barcodes may decline Adjusting the Print Position Follow these steps to adjust the print position horizontally 1 Access the printer driver See Using the Printer Driver on page 27 2 Click the Utility tab and then click the Print Position Adjustment button 3 Set an adjustment value for Print
103. y to automatically Use this utity if gaps or faint check for errors and also areas appear in your printout check the level of ink remaining Print Head Alignment Y g el Head Gearing D A graphic displays the ink cartridge status Note I EPSON Status Monitor 3 EPSON XXXXXX eim EPSON Ready to print Ready to pirt Ink 85 XXXXX XXXXX XXXXX XXXXX Infcemation TT If any of the ink cartridges installed in the printer is broken incompatible with the printer model or improperly installed EPSON Status Monitor 3 will not accurately display the ink cartridge status Be sure to replace or reinstall any ink cartridge as indicated by EPSON Status Monitor 3 Consumables 75 GP C830 GP M830 GP C831 GP M831 GP C832 GP M832 User s Guide 4 The progress meter appears automatically when you start a print job r LI EPSON XXXXXX USB001 e EPSON oOo Medis type Plain Paper Paper Size 3 1 3x 4 in XXXXX XXXXX XXXXX XXXXX l Tis Pas Stop Print Queue Improve the quality of your printouts by making the right ETC paper type setting petats Note To display the progress meter automatically click the Utility tab in the printer driver dialog box click Other Config and then select the Show Progress Meter check box Precautions on ink cartridge replacement Read all the instructions in this section before replacing th

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