User Manual - Sign On
Contents
1. ENROLL UPDATE INFO a Login with the current User Id employee Id and Password b Define your security tokens by adding a predefined and a self defined question and answers Click on Update Button c If you have previously defined your tokens and you can change the same and click on Update button d The DOB displayed is as available in PeopleSoft HRMS Note Evenif any 2 of your 3 responses are correct you will be able to change your password unlock your account But you have to respond to all three queries FAQ or What do Ido l m stuck 1 Forgot Reset Password clicked on the button and entered my userid and clicked Continue button but got a message Invalid Employee Id Reason Check that the userid you entered is correct It is your Employee id You need not enter as corp 12345 Just enter 12345 2 Forgot Reset Password forgot my password gave correct userid message says you have not enrolled please wait and takes me to the Enroll Update Info and asks me sign in with my userid and password which I forgot in the first place Reason Agreed that this is a Catch 22 situation but we warned you about the pre requisite didn t we Send a mail to hd hexaware com to reset your password this time but please update your security token info at least now 3 Account Disabled forgot my password gave correct userid message says Your account is disabled Please Contact your S2. Internal Systems TECHNOLOGIES OPEN SESAME USER MANUAL Step to Process ae aes ph open t Users goes Open Sesame identi aeret aerie Be fies themselves by verifying to correctly answer from registration and lgenory resets password and or unlocks account User Forgets Password OR Account gets locked out User is productive again No helpdesk call required PREREQUISITIE Users have to set their security token by clicking on ENROLL UPDATE INFO and logging in using their employee id and domain password and set their token questions FORGOT PASSWORD CHANGE PASSWORD a Click on FORGOT YOUR PASSWORD Button b Enter your Employee id on the screen c User will have to choose the appropriate question he she previously selected and answer of the token he she recorded and also give their Date of Birth as per records to change reset their password d Enter the new password which complies with the domain password policy mentioned e Confirm by entering same password again f Click Reset Password Button UNLOCK ACCOUNT a Click on IS YOUR ACCOUNT LOCKED button b Enter your Employee id on the screen g User will have to choose the appropriate question he she previously selected and answer of the token he she recorded and also give their Date of Birth as per records to unlock his her account Sesame User Manual Page 1 of 2 Internal Systems TECHNOLOGIES OPEN SESAME USER MANUAL
3. ystem Administrator hd hexaware com for further help Reason You will not be able to reset your password or unlock your account as your account is in Disabled status You need to send a mail to hd hexaware com to enable your account 4 Unlock Account am unable to login to my domain account email account StationH think my account is locked click Is your Account Locked button give my userid but am get message saying Account is not locked Reason Your account is actually not locked it could be you have given wrong password Try to reset your password If you face issues send a mail to hd hexaware com 5 Forgot Security Token answers have forgotten my password or my password not working am not able to reset password as have forgotten my Security token answers Solution Tch Tch There is something you have to remember Send a mail to hd hexaware com to reset your password 6 Incorrect Date of Birth The Date of Birth displayed in Update Token is incorrect Solution Contact your HR rep to have it corrected in PeopleSoft HRMS Sesame User Manual Page 2 of 2
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