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Tone Commander 1030-1560 Installation

1. BRN BLK R14 40 t BLK SLT Ke eee T1 5 15 c SLT BLK de N R1 bor 41 c YEL BLU W AEG we 16 BLU YEL ea Q ee Jw cho ue L cd A dw d 4D sc YEL ORN 5 x w wo n TC E Ww x Ws 7 c ORN YEL s Q we dH Sie 1C BL c aq 43 YEL GRN 1 18 ee ees GRN YEL we 1C E ee x X e o 44 YEL BRN 1C 19 BRN YEL gt gt 1C ae or ig 45 ss YEL SLT amp 20 t SLT YEL ee die d g ee By AR 46 VIO BLU ee d r sk Q N 204 21 BLU VIO a Q ee a ds dw de s AY sc VIO ORN Go s 2 x 3 e 2 2 ORN VIO 2C BL c 48 ees VIO GRN bw 2C 23 GRN VIO t ee ee ee ee ee E Uwe 49 VIO BRN 5 M ne We ris IDE 24 e BRN VIO os Se OS a 50 VIO SLT S 1 25 SLT VIO de d p ES X Page 18 CONNECTOR 3 NATI N right station monitor circuits Ta
2. a ORN BLK dE Wow BLK GRN o GRN BLK oe o c BLK BRN Q EP BRN BLK KW 2 8 X QULA d BLK SLT AS UA o x x SLT BLK e c4 UO S e ch IE YEL BLU o a de Va UE 3 wo d a BLU YEL end d 1 YEL ORN s cw 4 s d Ww a ORN YEL d w Eos YEL GRN e GRN YEL ce amp amp YEL BRN wo we o E BRN YEL KW ud SU 0 YEL SLT cA N I _ AU 4 xo Zn SLT YEL uL X de E LU ch a VIO BLU al sb e L Wo d BLU VIO E wow OM coe X m VIO ORN wo 4 4 u amp a ORN VIO amp o d we amp VIO GRN E GRN VIO ce lt w w E VIO BRN c BRN VIO c P VIO SLT CAS A OS Q zi wp SLT VIO CAP 1 DESIGNATION right console 1 voice data console 2 voice data telco PABX lines Table 1 CPU Block 1 Pinout x night relay telco ground Page 17 Tone Commander 1030 1560 Installation Instructions CONNECTOR 2 PIN
3. 11609 49th Place West Mukilteo WA 98275 4255 COMMANDER Phone 800 524 0024 425 349 1000 Fax 425 349 1010 www tonecommander com 1030 1560 Installation Instructions 0 0 000 00000 00000 01010100 0 0000 10101010 J 00000 00000 800000 b 000000 13 102360 Rev November 2000 Tone Commander 1030 1560 Installation Instructions Changes in this revision e removed references to the P phone Interface Message Waiting Interfaces and Voice Announce e added Lucent 5ESS International Version 2000 Tone Commander Systems Inc All rights reserved Printed in USA Tone Commander is a registered trademark of Tone Commander Systems Inc Page 2 13 102360 Rev H Tone Commander 1030 1560 Installation Instructions Contents IO DC OI eee uay ua ee ean E FEE Ghee PEG mae wea es Ze sS a RE g 4 Ordering Equipment asnasan eho ee atk Ae Eee bandon ds po oe 5 cT 6 evidence yee eee ss ote cee bet yee dee Ke Sn 5 nwt ee cate o a sS W apaq basa EL 6 Configuration Sheet Preparation 7 Ire bce pun cer bos 11 Contents of Shipping BOX S
4. 2 Connect the other end of the wire pair to the output of the music source A plug to fit the music source may be required Ca LL Ca E co Co Co Co Ca CPU Block 1 Figure 12 Paging Tone Commander s PA 24 Paging Chime module interfaces the 1030 1560 console to a paging system The module includes a night ringing chime and switching for background music control Power is derived from the 1030 1560 CPU Paging can be connected to any spare line key on the 1030 1560 Refer to the PA 24 Paging Chime Module Installation Instructions doc 13 102595 Page 28 13 102360 Rev H Tone Commander 1030 1560 Installation Instructions Configuration Programming Various network interface and operation parameters are programmable by the installer allowing compatibility with a wide variety of central offices and PABXs he system is pre programmed at the factory many installations will require few changes to these values Programming is retained in the CPU s memory when power is disconnected Systems with two attendant positions require programming at both consoles for recall rings and line privacy The programming procedures for ring delays the time of day clock autodial numbers and station names are described in their respective sections The following features may be set from configuration programming mode by pressing the appropriate DSS key The letters are printed on the console front panel beneath the DSS key
5. Required Signaling Protocols 42 5 to 56 5 VDC battery 50 to 130 Vrms 20 to 30 Hz Ring Generator Loop start Disconnect Supervision for Abandoned Calls The central office opens Tip and Ring removes the source of DC voltage for a brief interval whenever the calling party disconnects prior to the called party This protocol is required to support automatic hold release and Quick Mode Required Attendant Line Features 1 Touch Tone Dialing all manual or auto dialing from the 1030 1560 consoles is DT MF 2 Station Call Transfer to use the Transfer key or the programmable FLASH command while autodialing to transfer incoming calls Typically inbound calls are transferred by hookflashing receiving new dial tone then dialing the desired station In most instances call transferring is limited to stations within the same PABX or Centrex Common Block CAUTION In some host systems hookflashing automatically transfers inbound calls to a proprietary attendant position This feature is often referred to as Call Transfer Attendant and is not compatible with Tone Commander console operation 3 Directed Call Pickup NonBarge In to retrieve unanswered station calls showing in the alphanumeric display Optional Line Features Dedicated nonhunting attendant lines used to retrieve unanswered station calls It is recommended that 1 nonhunting line per 10 attendant lines per console be provided for this
6. To be certain of the number of devices you may connect to your line as determined by the REN you should contact your local telephone company to determine the maximum REN for your calling area The following jacks must be ordered from the telephone company in order to interconnect this product with the public communication network RJ 21X If your 1030 or 1560 causes harm to the telephone network the Telephone Company may discontinue your service temporarily if possible they will notify you in advance But if advance notice is not practical you will be notified as soon as possible You will be informed of your right to file a complaint with the FCC Your telephone company may make changes in its facilities equipment operations or procedures that could affect the proper functioning of your equipment If they do you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service Connections to party lines are subject to state tariffs Contact your local telephone company if you plan to use this equipment on party lines This equipment cannot be used on public coin service lines provided by the telephone company The 1030 and 1560 are hearing aid compatible HAC per Section 68 316 FCC Rules and Regulations If you have trouble with the 1030 or 1560 please contact us at the address listed on the back of this manual for information on obtaining service or repairs The telephone company may ask that you d
7. a iss eg xor oer ee ea Y OE Y Xp a y e goes 11 e uicti MCT UP 12 Console Cable InstallallOFi s be ue at pd ob ma Gu x EUR ER RT 20 Console Installation 22 Preliminary Testing oe ee Rae ee he ce Deen ees Kee een eas 22 CPU Option SWICHES s s cath aw roe COR UI exo one dbo s OM GENS Eos 25 Optional Equipment Installation lt 440 4866 Sede den 26 Configuration Programming ri Dee ee ee gee 29 Using Configuration Programming 30 Programming System Wide Features 33 Special Feature Key Assignment i a Kr eee eee eee 41 Programming Features Selectable Per Line 41 DSS Autodial Number Programming eh 43 Pickup tana sd cone hua ee eee eaten 1217 7277 TE 45 Transfer Key Programming Lucent 5ESS International Version 45 Name Display Programming i a cb bab oe be 46 Ring Delay Programming cee wee ae ee eee
8. Ring optional to monitored Stations lines I to console E E amp Ring to C O music source optional CPU Block 1 CPU Block 3 telco or PABX ground Figure 5 1030 1560 Typical Installation Page 16 13 102360 Rev H PIN NO 13 102360 Rev H Tone Commander 1030 1560 Installation Instructions WIRE COLOR left side of block unused WHT BLU s a BLU WHT sw 4 EM e WHT ORN xw amp n ORN WHT s og cw Go 9 IND WHT GRN 4 m GRN WHT Kc ow we ae we o W WHT BRN c CE od amp BRN WHT de de 2 S X QULA d x WHT SLT E A LL xo 3 s SLT WHT oe d amp RED BLU 2 8 s s BLU RED Gc amp enep m RED ORN Le n ORN HED cw 09 3 5 RED GRN ue amp GRN RED we de cw amp 5 2 2 e HED BHN E s od ET BRN RED ie de 2 8 X EVA d RED SLT d LA SLT RED cp CU x s A LUE 2 s BLK BLU E 4o s a BLU BLK M GEL m BLK ORN beo 3 Ww
9. s Guide 1 Quick Reference Card 1 bag of clear keycaps 1030 41 1560 46 2 sheets of keycap labels 2 1 1 handset cradle 2 1 CPU Box 1 1030 1560 CPU 1 Installation Instructions 1 mounting template 3 cable retainers 1 bag for storing instructions and miscellaneous items 13 102360 Rev H Page 11 Tone Commander 1030 1560 Installation Instructions CPU Installation Mounting CPU and Blocks Refer to Figure 5 on page 16 Fasten a plywood sheet to the wall with hardware suitable for the wall material 2 Using the supplied mounting template mark and pre drill the mounting holes for the CPU Make sure that the CPU mounting location is within 5 feet of a standard grounded power outlet Allow at least one foot of free space above and below the CPU for ventilation Drive in four suitable fasteners such as 10x34 pan head tapping screws leaving the heads out 1 4 Remove the two cover screws turn each CPU cover fastener so that the slots are horizontal then remove the cover When installation and testing are completed replace the cover turn each cover fastener so that the slots are vertical then lock it in place with the cover screws to assure compliance with UL requirements If the cover screws need to be replaced use 6 32x14 pan head machine screws 5 Hang the CPU on the four mounting screws and tighten the screws 6 Label each side of the split terminal blocks as shown in the D
10. 1030 1560 Installation Instructions Ringin ueue Calls to be answered by a console are placed in queue The nature of the queue i e station calls only stations before lines lines before station or first in first out FIFO is selectable on a per console basis Distinctive Ringing Detection Used in conjunction with the Distinctive Ringing capability provided by the serving Centrex C O or PABX unanswered station calls can be displayed alphanumerically or ignored depending on the type of ringing Paging Interface The Tone Commander PA 24 Paging Chime Module or an equivalent external battery feed paging adapter can be connected to any line key programmed as a Page key When this is done the selected line position will be conditioned to operate with either 48 VDC or 24 VDC battery feed circuits the latter being typical of most paging adapters The PA 24 can be powered directly from the 1030 1560 CPU Night Service Interface The system includes switched contacts to activate either an external ringing circuit night bell or a control pair to the central office night transfer The night bell will begin ringing after the shortest ring delay set at either console for the ringing line or station In place of a standard bell the PA 24 Paging Chime Module can be used to produce a chime tone over the paging system Typical applications of night transfer are Fixed Night Service or Stop Hunt The night transfer option utilizes the normal
11. FIFO normal ringing distinctive ringing both long short off on 1 9 sec off DIRECTED CALL PICKUP CODE CALL TRANSFER CODE Lucent 5ESS International Version only DEFAULT VALUE ACTUAL VALUE 3 first 0 fast 0 700 700 Std 600 600 90 600 lines only 1 FIFO 4 both 0 short Page 65 Tone Commander 1030 1560 Installation Instructions 1030 1560 Configuration Sheet Line Programmable Features Default settings for all lines are shown in BOLD ITALICS MUSIC RING LINE NAME I D ON DELAY or SPECIAL USAGE KEY NO TELEPHONE Page NUMBERS e Night Quick Mode N Page 66 13 102360 Rev H Tone Commander 1030 1560 Installation Instructions 1030 1560 Configuration Sheet DSS Keys 1 30 DSS keys are numbered vertically on the console DSS STATION DSS STATION KEY NUMBER KEY NUMBER 13 102360 Rev H Page 67 Tone Commander 1030 1560 Installation Instructions 1560 Configuration Sheet DSS Keys 31 60 DSS keys are numbered vertically on the console Stations 31 60 are on the lower halves of the DSS keys and are accessed by first pressing SHIFT DSS STATION DSS STATION KEY NUMBER KEY NUMBER E S 9 e j 0 0 wv j e 9 0 0 9 j 9 je 9 0 9 j o1 e p 9 wv j 9 jq CC p
12. NO WIRE COLOR DESIGNATION eft 26 WHT BLU S uec ee TI c c c c BLU WHT OA DE Nd ees 27 WHT ORN a w wo T2 2 c ORN WHT amp ue 2 28 WHT GRN es 3 GRN WHT oe f a R3 m 29 WHT BRN gt gt gt TJ Aes BRN WHT RA 30 WHT SLT E 4 sQ OE T5 Lo SLT WHT R5 E s B1 rr RED BLU Rc ws we es T6 ww e 6 BLU RED ne R6 we B2 RED ORN wo ORN RED de 5 7 33 WO d T8 I 8 GRN RED oe f a R8 n 34 rx T9 BRN RED R9 GE 35 ss RED SLT E 4 sQ OE T1 rere 10 SLT RED ee oe ee 3 R1 36 BLK BLU uu T11 c o BLU BLK s te R11 BLK ORN o x wh wo T12 ees 12 ORN BLK ee R12 33 BLK GRN T1 3 13 GRN BLK de R1 3 39 BLK BRN T14 14
13. RNG TYPE SYSTEM CAMP ON Unsupervised Call TRANSFER DIAL PAD KEYS 5 9 Std 1 9 Intl 0 9 1 9 0 AVAILABLE VALUES 2 9 sec 10 sec 1 9 rings first last slow 6 digits sec fast 10 digits sec 200 900 msec 500 900 msec Sid 100 900 msec Intl 1 sec 500 700 msec 1 1 2 1 5 1 8 2 sec 30 60 90 sec 2 3 min no recall 45 80 200 400 600 800 msec 1 2 sec lines only lines 4 stations stations only stations lines lines stations lines stations FIFO normal ringing distinctive ringing both long short off on 1 9 sec off DEFAULT VALUE 3 first 0 fast 0 700 700 Std 600 600 90 600 lines only 1 FIFO 4 both 0 short 0 off 0 off 0 DIRECTED CALL PICKUP CODE CALL TRANSFER CODE Lucent 5ESS International Version only ACTUAL VALUE first fast 700 500 600 60 600 lines only FIFO both short on 13 102360 Rev H Tone Commander 1030 1560 Installation Instructions 1030 1560 Configuration Sheet Line Programmable Features Default settings for all lines are shown in BOLD ITALICS PRIV MUSIC RING LINE NAME I D WHEN ON DELAY or BUSY HOLD LINE SPECIAL USAGE KEY NO Page O O Night F F Quick Mode N local 1 Es 555 1980 delay 2 local 2 X x x 555 1981 del
14. displayed with a three character prefix which indicates the nature of the call i e INC RCL HLD CMP etc followed by the line or station number then the number of calls in queue Line or station numbers can be replaced with 14 character names as desired The display is also used to view programming options and confirm all entries Single key Answering Calls to lines or stations that are to be answered by the attendant are alphanumerically displayed according to the selected ringing queue Depressing the Answer key seizes the call displayed Dial Pad DTMF Dialing The 1030 1560 console is equipped with a standard 12 button dial pad The various tones will persist as long as the desired key is pressed if fast dialing speed 10 digits sec has been selected during configuration programming If slow speed 6 digits sec has been selected digits are buffered and sent with a tone on period of 80 ms and 80ms between digits to guarantee minimum tone periods for slow central offices Time of Day The alphanumeric display shows the time of day whenever the console is idle Variable Ringer Volume VOL v and VOL keys are provided on the face of the console to adjust the level of the audible ringer in accordance with the operating environment A bar graph display is provided for referencing Handset Jack Connection A four pin modular jack is located on the left side of the console Handset A K type hearing aid compatible handset with
15. eee P EE Rabe bee beeen wenn RR OR 47 Time of Day Clock eee herd RR eee 48 System 9 uu a s mre Aeneas de KR Gage eee eae hea ee ees GER eee hoe dees 49 5 ke ee w Xa Sona K R buo ham eee pe Gee eee ae dens 49 Central Processing Unit CPU 50 OY SIG eS MIT eee be ess 50 Console FEatUTES s esee ies 51 Telco PABX Requirements kot Rer dc ue Rs E DOE ea m eng due 55 Compatibility with Other Products 56 1030 1560 SpecifiCatiONS 1 32 3 3 5 1 24 377 3 09 3 ae yee ede Chee ed dau edu VoU is dors 57 Q s w m Q Qs s SW NS 60 aso sou ao keene eee Heke eee aah 61 VV L EO r t m 61 FCC Requirements PR 62 Industry Canada Requirements hh 63 Configuration Sheets ss acts cee eat eee ds ek eos nee suse dude CX DEINER ars 65 13 102360 Rev H Page 3 Tone Commander 1030 1560 Installation Instructions Introduction The Tone Commander 1030 and 1560 are answering consoles for use in receptionist or departmental attendant positions with Centrex or PABX systems Line keys are pro
16. features Such usage precludes the connection of lines to these positions Be sure to identify the keys with the supplied key cap labels Press HOLD then TRANSFER then RELEASE then C 2 on the dial pad to enter configuration programming mode CONFIGURE PROG will be displayed Press the DSS key to select the feature to be programmed R Page key T Night key U Quick Mode key Press dial pad key to display the key that is set to activate the desired feature The line lamp phone symbol above a line key will be on if the key has the feature assigned to it Press the line key that will be assigned the feature The line lamp above the selected key will light steadily Any feature assignment for the key will be overwritten The previously assigned key will be cleared reassigned as a standard line key its line lamp will turn off or Press the currently assigned key to clear its programming and reassign it as a standard line key if no keys are to be assigned the selected feature The line lamp above the selected key will turn off NOTE Perform a line test at both consoles if applicable if a key has been reassigned as a standard line key refer to the Preliminary Testing section in this document Press dial pad key O to store the new setting and return to feature selection Press a DSS key to select another feature Or Press RELEASE to exit configuration programming mode the mode will be exited au
17. of the 1030 1560 before proceeding with installation or programming 1 Plug the CPU into a power outlet A The heartbeat indicator at the bottom of the CPU main circuit board should flash If no heartbeat is present check that the power outlet is live A blown fuse on the circuit board may indicate a defective CPU Page 22 13 102360 Rev H Tone Commander 1030 1560 Installation Instructions B The console should emit two triple beeps then briefly display 1030 OK or 1560 If these indications are not observed check both voice data and power cabling 2 Repeat step 1 at attendant position 2 if the system is so equipped C O Line Testin Perform the following tests on each telco PABX line Repeat at attendant position 2 if the system is so equipped Line Access and Imbalance Testing 1 Press the key representing the line to be tested The associated line lamp telephone symbol should flicker while the line is accessed NOTE Open circuit voltage must be approximately 48 volts 2 Listen for audible hum or excessive noise PASS Such noise or hum is not present FAILURE Such noise or hum is present 3 Listen for dial tone PASS Dial tone is heard FAILURE Dial tone is not heard 4 Break dial tone by dialing a digit PASS Dial tone is broken and no audible hum or excessive noise is heard FAILURE Dial tone cannot be broken audible hum or excessive noise is heard 5 Press
18. sec Calls on console hold or camp on longer than the Hold Recall Time will recall the console 50 sec Set this parameter according to customer preference 60 sec NOTE Calls on hold at the telephone system initiated by a 90 sec hookflash will not recall the console 2 min 3 min no recall Table 14 13 102360 Rev H Page 37 Tone Commander 1030 1560 Installation Instructions Hold Release Time Dial Pad Key Available Values e _ 2 Table 15 Night Bell Mode Dial Pad Key Available Values Table 16 Page 38 DSS key to select feature Default value 600 ms A central office disconnect supervision signal i e brief battery removal on any line must exceed this value When such a signal from a line on hold is detected the line will be automatically released Set this parameter to a value slightly less than the length of a disconnect signal from the central office if too short may cause calls on hold to be inadvertently disconnected if too long may cause abandoned calls and retrieved parked calls to remain connected to the console DSS key to select feature J Default value lines only The optional night bell can be set to ring only when an incoming line rings option 1 or when either an incoming line or station rings option 2 Night ringing must be selected with CPU option switch 4 see the Optional Equipment Installation section This option does n
19. the RELEASE key IMPORTANT Upon the detection of any failure during the foregoing testing disconnect the affected equipment from the telephone line to determine if such equipment is the cause of failure Any equipment determined to be malfunctioning must remain disconnected and use discontinued until the malfunction has been corrected Hold and Autohold Testing 1 Access the line to be tested and establish call to another station 2 Place the call on hold by depressing the red HOLD key The associated H indicator will wink slowly 3 Reseize the call by depressing the line key The associated H indicator goes out The line lamp flickers while the line is accessed 4 Place the call on autohold by depressing another idle line key The line accessed draws dial tone The line under test goes to autohold 5 Release the line drawing dial tone and reseize then release the line under test 13 102360 Rev H Page 23 Tone Commander 1030 1560 Installation Instructions Ring Trip and Imbalance Testing 1 Dial the number of the line to be tested from another station The associated line lamp will flash slowly or The associated line lamp will flash quickly if the line has been optioned for ring delay 2 Press the line key to answer the call The line lamp changes from flashing to flickering 3 Listen for audible hum or excessive noise PASS Such noise or hum is not present FAILURE Such noise or hum is present IMPO
20. 0815 CF T Ringer Equivalence 0 0A Console Interface CPU to Console Consoles one or two Max Distance to Console 500 feet using 24 AWG wire Station Interface Station Capacity 30 stations 1030 60 stations 1560 Max Distance to Stations 2000 feet using 24 AWG wire Dialer Dialing Type Tone only Autodialing Speed 6 or 10 digits sec Manual Dialing Speed follows dial pad keystrokes when autodialing speed is set to 10 digits sec digits are buffered and sent with a tone on period of 80 ms and 80 ms between digits when autodialing speed is set to 6 digits sec Music Input Inputimpedance 10k ohms balanced Typical Input Level 0 5 vto 1 5 v RMS Gain Adjustment Range 40 dB 13 102360 Rev H Page 57 Tone Commander 1030 1560 Installation Instructions Night Service Night Transfer constant relay contact closure Night Ringing relay contacts close during console ringing either lines only or lines stations Relay Contact Rating 1 amp 50 VA Power Requirements OPU ac amp s 2 S 2 x 117 VAC 10 60 Hz 30 VA max Standard Version 117 or 220 VAC 10 50 or 60 Hz 30 VA max Lucent 5ESS International Version Console power supplied by CPU Fuses CPU ge w s u ee ee eae 2 AGC 2 2A 250V Physical Console Dimensions 6 1 2 H 11 34 W 10 1 2
21. 2C VIO GRN WHT GRN 1C YEL GRN 2C VIO ORN WHT ORN 1C ORN YEL 2C BLU VIO BLU WHT actual wire color 1 VELORN WHTBLU 1C GRN YEL ORN WHT 6 Bu 1C BRN YEL GRN WHT Table 5 Console Power Jack Pinout The total console cable length including line cord and equipment room cross connects must not exceed 500 feet 1 Install two 6 position 6 contact modular telephone jacks within 6 feet of the console 2 Label the jacks 1560 voice data and 1560 power or 1030 3 Connect a 3 pair cable to each jack and run them to the equipment room IMPORTANT Whenever nonkey adapters are used in conjunction with existing multipair cable verify that the adapters conform to Tables 4 and 5 above 4 Only if the colors of your cables differ from the typical colors fill out Tables 4 and 5 with the actual wire colors of the cables for each connection 5 Punch down the voice data cable on the right side of CPU block 71 to the pins listed in the Console 1 Designation column in Table 4 6 Punch down the power cable on the left side of CPU block 2 to the pins listed in the Console 1 Designation column in Table 5 7 f the system has two consoles two attendant positions punch down the second console s cables to the pins listed in the Console 72 Designation columns of Tables 4 and 5 13 102360 Rev H Page 21 Tone Commander 1030 1560 Installation Instructions Console Installation 1 Ins
22. 68 13 102360
23. D including handset cradle display in max vertical position Console Weight 3 Ibs CPU Dimensions 17 34 H 21 1 2 W 4 D CPU Weight 12 165 Environmental Console Operating Temperature 32 to 104 F 0 to 40 C CPU Operating Temperature 32 to 122 F 0 to 50 C Console and CPU Storage Temperature 4 to 140 F 20 to 60 C Humidity 5 to 95 noncondensing Page 58 13 102360 Rev H Tone Commander 1030 1560 Installation Instructions Installer Programmable Features Abandoned Ring Time 2 10 sec Rings 1 9 rings or no recall Pickup Code Sequence first or last Dialing Speed 6 or 10 digits sec Pause Time 200 900 msec Hookflash Time 500 ms 1 sec Standard Version 100 ms 1 sec Lucent 5ESS International Version Dial Tone Detect Time 500 ms 2 sec Hold Recall Time 30 sec 3 min or no recall Hold Release Time 40 ms 2 sec Unsupervised Transfer Time 1 9 sec or off Night Service Mode night transfer night ringing for lines only or night ringing for lines and stations Queue Priority stations only lines stations stations have priority lines stations lines have priority lines stations first calls have priority selectable per console Distinctive Ringing Detect on or off Ringing Type lo
24. E 7 HOLD Figure 18 13 102360 Rev H select the PICK UP key om 1 CO PICK UP exit autodial programming mode po mmm 1 1 C RELEASE Page 45 Tone Commander 1030 1560 Installation Instructions Name Display Programming Any DSS Autodial key to be programmed with a name display must already be programmed for autodialing autodial programming may be changed without reprogramming the DSS name display This restriction does not apply to line keys since they cannot be programmed for autodialing Set the Name Program Lock Switch switch 3 inside the CPU to OFF unlocked before proceeding see page 25 Press HOLD then TRANSFER then RELEASE then N 6 on the dial pad to enter name programming mode NAME ASSIGN will be displayed followed by a help display Press the DSS or line key to be programmed Press SHIFT first if selecting the station on the lower half of a DSS key 1560 only The lamp next to the selected key will light steadily The name will be displayed if the selected key is currently programmed Press CLEAR to allow reprogramming or use BACKSPACE to edit the currently programmed If you do not wish to change the currently programmed name press HOLD then select another DSS or line key Enter the name using the DSS keys Letters are printed on the console front panel beneath the keys Do not exceed 14 characters including spaces BKSPACE will delete the last character e
25. Installation Instructions Timing values listed in the following tables are nominal and may differ slightly from the actual values Shaded values are factory defaults Abandoned Ring Time Dial Pad Key Available Values Table 7 Recall Rings Dial Pad Key Available Values s _ sme s om s Table 8 Page 34 DSS key to select feature A Default value 5 sec This parameter determines the timing for discontinuing ringing of unanswered incoming calls that were abandoned by the caller It should be set to the next time value longer than the silent interval between ringing bursts if too short each ring burst may be seen as a new call This can cause erratic line lamp rates and loss of ringing delays if too long abandoned calls will continue to ring for the duration of this timing value DSS key to select feature B Default value 3 rings This sets the number of rings before a call transferred to an idle station recalls the console Set this parameter according to customer preference 13 102360 Rev H Tone Commander 1030 1560 Installation Instructions Pickup Code Sequence DSS key to select feature Dial Pad Key Available Values Default value first first before station This parameter determines when the console inserts the last Directed Call Pickup code during a station call pickup dialing after station sequence as required b
26. RTANT Upon detection of audible hum or excessive noise disconnect the affected equipment to determine if such equipment is the cause of failure Any equipment determined to be malfunctioning must remain disconnected and use discontinued until the malfunction has been corrected 4 Press the RELEASE key Page 24 13 102360 Rev H Tone Commander 1030 1560 Installation Instructions CPU Option Switches Switches on the CPU control system programming and Night Service options The switches are ON when set towards the right side of the CPU When a programming option is locked programming changes are not allowed The switch location is shown in the figure below and on page 16 AGC2 2 A 250 V Figure 8 CPU Option Switches and Fuses SWITCH FUNCTION dn Autodial Program unlocked Autodial Program locked n Configuration Program unlocked Configuration Program locked OFF Name Program unlocked Name Program locked EN night transfer night ringing must be OFF OFF retain new programming ON restore defaults when power is cycled off amp on Table 6 CPU Option Switches 13 102360 Rev H Page 25 Tone Commander 1030 1560 Installation Instructions Optional Equipment Installation The following options require system programming for proper operation Refer to the Configuration Programming section Night Service The console may either switch the telephone sys
27. SECOS de i T44 Qe QAO X T59 R44 do U o WU 359 ies T45 s We EO T60 e ow amp R45 E ke de o amp R60 station monitor circuits Table 3 CPU Block 3 Pinout Page 19 Tone Commander 1030 1560 Installation Instructions Console Cable Installation C co Ei L3 rc console 1 voice data jack r co Ae 4o Ss rp I 1 i I 6 5 4 3 2 1 C4 C2 TN RN C1 C3 CPU Block 1 typical modular lt to r LE r r c3 console 1 power jack a FELEN wt X Jo 5 X i 6 5 4 3 2 1 C C7 C C C C CPU Block 2 Figure 6 Wall Jack Console 1 Console 2 Typical 3 Pair Typical Designation Designation Console Cable Wire Color connector 1 connector 1 Wire Color 103 WHT GRN 2C3 RED BLU WHT GRN 101 WHT ORN 261 WHT SLT WHT ORN 1RN BLU WHT 2RN BRN WHT BLU WHT actual wire color 1C2 ORN WHT 2C2 SL WHT ORN WHT 1TN WHT BLU 2TN WHT BRN WHT BLU o 1C4 GRN WHT 2 4 BLU RED GRN WHT Table 4 Console Voice Data Jack Pinout Page 20 13 102360 Rev H Tone Commander 1030 1560 Installation Instructions Wall Wall Jack Console 1 Console 2 Typical 3 Pair Jack Typical Designation Designation Console Cable Pinout Wire Color connector 1 connector 1 Wire Color 1C YEL BRN
28. a DSS key to select feature F Default value 600 ms This parameter sets the length of a timed hookflash generated during call transfer and autodial operations The default value is adequate for most systems if too short receipt of second dial tone may be intermittent during call transfer operations if too long the calling party may be disconnected during call transfer operations Hookflash Time Lucent 5ESS International Version Dial Pad Key Available Values s sm sme sm s Table 12b Page 36 DSS key to select feature F Default value 700 ms This parameter sets the length of a timed hookflash generated during call transfer and autodial operations The default value is adequate for most systems if too short receipt of second dial tone may be intermittent during call transfer operations if too long the calling party may be disconnected during call transfer operations 13 102360 Rev H Tone Commander 1030 1560 Installation Instructions Dial Tone Detect Time Dial Pad Key Available Values Default value 700 ms This sets the time steady dial tone must be present before station digits are autodialed Set this parameter to the lowest value that gives reliable dial tone detection __ Table 13 Hold Recall Time Dial Pad Key Available Values Default value 90 sec 30 sec 40
29. actured by Tone Commander may be repaired at the factory for a flat rate charge Repaired out of warranty units are warranted for 90 days from the date of repair The repair or replacement of a product under this warranty represents the entire obligation of Tone Commander Tone Commander shall not be liable for any special or consequential damages resulting from or caused by any defect failure incapacity or malfunction of any of its products The foregoing express warranty is in lieu of all other warranties express or implied including but not limited to any implied warranty of merchantability fitness or adequacy for any purpose or use quality productiveness or capacity Tone Commander to the extent permitted by law hereby disclaims all such other warranties 13 102360 Rev H Page 61 Tone Commander 1030 1560 Installation Instructions FCC Requirements The Tone Commander Models 1030 and 1560 comply with Part 68 of the FCC Rules The label affixed to this equipment contains among other information the FCC Registration Number and Ringer Equivalence Number REN for this equipment You must upon request provide this information to your telephone company The REN is useful to determine the quantity of devices you may connect to your telephone line and still have all of those devices ring when your telephone number is called In most but not all areas the sum of the RENs of all devices connected to one line should not exceed five 5 0
30. amp indicates that night service mode Is active 13 102360 Rev H Page 53 Tone Commander 1030 1560 Installation Instructions Quick Mode Key optional The first unanswered station in call queue is automatically pre answered after the appropriate ring recall delay placed on hold then displayed for immediate answer This feature is activated by any spare line key that is programmed as a Quick Mode quick answer mode key The Quick Mode feature is available only for stations that are monitored by the console and is not recommended for installations with more than one console NOTE It is highly recommended that lines appearing at the console be configured for disconnect supervision at the serving central office When this is done calls that are pre answered will be automatically released whenever the calling party abandons the call Autodialing Any spare DSS key can be used for autodialing while on an active line Busy Lamp Field BLF Each station connected to the console system has a dedicated lamp that indicates its status i e idle off hook or ringing Direct Station Selection DSS DSS keys provide quick and efficient transfer of all calls Station positions 31 through 60 1560 only must be preceded with the depression of the Shift key Each key position must be programmed with the appropriate dialing instructions typically a Flash Dial Tone Detect then the station digits The DSS feature is available only for st
31. ations that are monitored by the 1030 1560 Call Screenin Calls requiring attendant intervention are accommodated by depressing the desired DSS key twice When this is done a SCN prefix followed by the name or number of the station is displayed until the call is released Camp on Calls transferred by a DSS key to stations that are busy are automatically placed on hold then transferred as soon as the station user hangs up If the station user does not hang up within a predetermined period the call rerings and is displayed for further processing It is highly recommended that a music source be provided and affected lines be optioned for Music On Hold The Camp on feature is available only for stations that are monitored by the console Station Recalls Calls transferred by a DSS key to idle stations which go unanswered for a predetermined period re ring and are displayed at the console Station Call Pickup Unanswered calls that are indicated in the busy lamp field but not in the alphanumeric display can be answered at any time by depressing the Pickup key then the desired DSS key Page 54 13 102360 Rev H Tone Commander 1030 1560 Installation Instructions Telco PABX Requirements Certain signaling protocols and features of the telco PABX host are required for proper operation Required System Configuration The C O and station lines must originate from either the same Centrex Common Block or the same PABX tenant partition
32. attendant and station lines Standard Centrex loop start lines Disconnect Supervision Call Pickup Terminate Must originate from the same Centrex Common Block 13 102360 Rev H Page 5 Tone Commander 1030 1560 Installation Instructions Requirements for all attendant lines Tone dialing Station Call Transfer Directed Call Pickup without Barge In non Barge In Do not configure with Call Transfer Attendant Optional attendant line features Order 1 nonhunting Centrex line per 10 attendant lines per console recommended for retrieving unanswered station calls Refer to the Answer Use line feature described on page 42 Requirements for all station lines Must be assigned to Call Pickup Group Do not configure with Call Forward No Answer to the attendant Optional station line features Additional features may be optioned as required 3 Site Preparation Central Processing Unit CPU The Central Processing Unit CPU should be installed in a clean ary area which is secure but also accessible by maintenance personnel This unit is designed for wall mounting only Allow adequate wall space for ventilation the necessary mounting blocks and related equipment Ambient Environmental Requirements 1 Between 60 and 80 F recommended Free of toxic fumes or static electricity copiers 2 At least 50 feet away from electromagnetic sources arc welders 4 Free from transient electrica
33. availability at cutover Required for each 1030 system 1 1030 Central Processing Unit equipped for 10 attendant lines 30 stations 2 consoles 1 1030 console for each attendant position 2 max Required for each 1560 system 1 1560 Central Processing Unit equipped for 15 attendant lines 60 stations 2 consoles 1 1560 console for each attendant position 2 max Required to provide Paging Night Ringing service 1 PA 24 Paging Chime module 1 Paging Amplifier and speakers Additional required equipment 1 66M1 50 split block 1 male terminated 25 pair cable 1 66M1 50 split block 2 female terminated 25 pair cables per each 30 monitored stations each 25 pair cable handles 15 stations 2 3 pair cables from the CPU to each console 500 ft maximum length 2 6 position 6 contact modular jacks per console 1 grounded power outlet per CPU in the equipment room Sufficient space on a plywood sheet in the equipment room for mounting CPU blocks and ancillary equipment Cross connect wire and mounting hardware 2 Ordering Lines IMPORTANT The line features listed below are required for proper operation of the 1030 and 1560 consoles Allow adequate time prior to cutover for the receipt and testing of all lines and programmed features Please refer to the System Description section for further information regarding line requirements Common requirements for all
34. ay 3 local 3 X X x p 555 1982 delay 4 local 4 X X 555 1983 delay 5 WATS band 0 X 208 3559 delay WATS band 5 x x x e 2860 7290 delay 7 Hilldale FX lt x x HO 287 4739 delay j Jj J j b f 11 Me ease xey ffx E s E J j tl lb efe s l NO T TO 13 102360 Rev H Page 9 Tone Commander 1030 1560 Installation Instructions 1030 1560 Configuration Sheet DSS Keys 1 30 DSS keys are numbered vertically on the console ET Dee up ae D KEY NUMBER KEY NUMBER 0 9 Page 10 13 102360 Rev H Tone Commander 1030 1560 Installation Instructions Installation Important Safety Instructions 1 Never install telephone wiring during a lightning storm Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface Use caution when installing or modifying telephone lines Contents of Shipping Boxes The Tone Commander 1030 1560 system is shipped in two boxes one for the console and one for the central processing unit CPU Please compare the contents of these boxes with the lists below Contact your distributor if any items are missing or damaged Console Box 1 console 2 7 line cords handset with cord 2 cradle mounting screws 1 Attendant
35. ble 2 CPU Block 7 2 Pinout console 1 power console 2 power 13 102360 Rev H PIN NO 13 102360 Rev H WIRE COLOR WHT SLT RED SLT Tone Commander 1030 1560 Installation Instructions CONNECTOR 4 CONNECTOR 5 DESIGNATION left DESIGNATION right oe ae T31 uM T46 amp X 331 s c We D Op co S R46 T32 T47 ec R32 de DS S Q S R47 s T33 E Wo dp CAD a T48 0 R33 Q S Sl Q E R48 T34 de oc de T49 R34 E 18 amp R49 T35 s we 46 Sw T50 wow R35 E de e R50 T36 E che do amp s T51 coe R36 amp ww dw ee ee ee c R51 T37 8 Q XX ee G T52 R37 ws ee S R52 38 E eee 53 amp R38 R53 de T39 amp X X kde d T54 Eoo G R39 amp R54 se ow T40 Sw C T55 e ow amp R40 EO R55 T41 amp che do s amp w el s T56 n R41 ee 7 s we R56 amp T42 NE T57 uu R42 Uwe We wx R57 43 E T58 amp U R43 R58
36. cally 5 seconds after the last keypress 13 102360 Rev H Page 47 Tone Commander 1030 1560 Installation Instructions Setting Ring Delays e Press RING DELAY once Dial Pad Key Available Values Dial Pad Key Available Values The lamp above the key will light steadily and RING O e Using the dial pad enter the number of rings to delay before ringing at the console begins 1 9 rings for no delay or 3 rings for no ringing at the console 3 stations default The display will show the selected ring delay value NOTE The ring delay setting does not affect station ringing only the delay before the console starts ringing in addition to the station 6 sis e Press the DSS or line keys to be set to the chosen ring delay value Press SHIFT first if selecting the station on the lower 8 Brings To set all stations not lines to the same value press on 9 the dial pad instead of a DSS key 9 eis The display will Show the number of each DSS or line key that is pressed or ALL DELAY if is pressed and 8 no delay off the ring delay value lines default e To exit ring delay set mode press RING DELAY again the noringing on mode will be exited automatically 5 seconds after the last keypress Table 22 NOTE Systems with two consoles two attendant positions have separate Ring Delay settings for each console They must be programmed individually at each console Time of Day Clo
37. chnical Support for assistance in determining the source of the problem This critical action can often prevent needless removal of equipment and subsequent customer inconvenience Tone Commander Customer Technical Support Department 11609 49th Place West Mukilteo WA 98275 4255 USA Phone 800 524 0024 425 349 1000 Fax 425 349 1010 E mail tech tonecommander com Web www tonecommander com Tone Commander is committed to meeting the product needs of our customers Please write or call us with any suggestions for improvement Warranty Tone Commander Product Warranty For a period of one year from date of dealer purchase but not to exceed 16 months from date of manufacture Tone Commander Systems Inc Tone Commander warrants its products to be free from defects in material and workmanship under conditions of normal use and service Tone Commander shall at its option repair or replace any defective product which in its opinion has not been misused damaged or improperly installed Repair or replacement under this warranty will be performed at Tone Commander s factory Authorization must be obtained from Tone Commander prior to returning a product for repair Freight must be prepaid for all units returned to Tone Commander Units repaired under warranty will be shipped UPS Ground or equivalent freight prepaid by Tone Commander Products that are older than the warranty period but less than 7 years old or still manuf
38. ck The 12 hour time of day clock may be set at either console in a two position system The setting affects both consoles e When the console is idle press HOLD then TRANSFER then RELEASE then T 8 on the dial pad SET TIME and the current time will be displayed e Press RELEASE now if you do not wish to change the time setting e Enter the time using the dial pad hour values less than 10 must be preceded by a digit For example to set the time to 9 38 enter 0 9 3 8 The display will show the time entered e The time set mode will be exited automatically after the new time setting is entered Page 48 13 102360 Rev H Tone Commander 1030 1560 Installation Instructions System Description Consoles The 1030 and 1560 consoles house a 20 character fluorescent display line status indicators line and call processing keys a common audible transducer an electronic voice network and a microcomputer to control their operation The factory provided hearing aid compatible handset utilizes an electret carbon clone element Tone Commander consoles are designed to provide superior operating capabilities in any working environment The vacuum fluorescent display is adjustable can be seen from almost any angle and is immune to overhead lighting glare This allows displayed information to be viewed from greater distances than with nonfluorescent versions Whenever possible call processing routines are accomplished with
39. connector on the lower right side of the main CPU circuit board 4 Plug the cable from the right side of block 2 into the connector on the upper right side of the main CPU circuit board 5 Plug the cables from block 3 into the connectors on the station expansion circuit board as shown systems with more than 30 stations only 6 Secure the cables with the supplied cable retainers Reference Grounding Reference grounding of the 1030 1560 is necessary for proper operation Connect telco or PABX ground to the GRD pin on the bottom right of CPU block 1 DO NOT connect this reference ground to the CPU s metal housing to telco or PABX ground Co Co Lr LI Ca L J Ca Block 1 Figure 1 13 102360 Rev H Page 13 Tone Commander 1030 1560 Installation Instructions CPU Chassis Grounding This ground connection is required for safety and EMI shielding It is usually provided by the 3rd wire on the CPU power cord If the integrity of the power outlet ground is questionable use the ground connection shown below for the 1030 1560 CPU to approved ground Figure 2 1 Connect a solid copper 10 or 12 AWG wire to the ground terminal on the CPU The wire should be tightly clamped between the ground screw and the cup washer 2 Connect the wire to an approved ground such as MGN multi grounded neutral from the power lines building ground a metallic cold water pipe or a grounding ro
40. d Connections to Telco PABX Lines mo T 1 Connect Tip and Ring of each line to the associated T and pair on the right side of CPU block 1 r3 co 1 If the 1030 1560 is used with a key system connect line 2 to the side of the line cards 2 If this i Is installation has stations paralleled with console cA I line 3 lines the stations should be connected to Tip and R Ring at the telco PABX block CPU to C O or Block 1 PABX lines Figure 3 Page 14 13 102360 Rev H Tone Commander 1030 1560 Installation Instructions Line Testing Connect a test telephone to each line verify the presence of dial tone and break dial tone by dialing a number The 1030 and 1560 allow DTMF tone dialing only refer to the Telco PABX Requirements section Test any additional features ordered with the lines Open circuit voltage must be approximately 48 volts Station Connections Station Monitoring 000000 000000 000000 000000 to CPU Station Block station lines Block Figure 4 13 102360 Rev H Connect Tip and R Ring from each monitored station to the associated pins on CPU block 2 or 3 The 1030 1560 is connected in parallel with the station lines Page 15 Tone Commander 1030 1560 Installation Instructions 3 console 2 J voice data to console power to night transfer or night bell Tip amp
41. d or Consultation Hold condition at the serving Centrex Central Office PABX by hookflashing pressing the transfer key then dialing the desired station number Manual Call Transfer Calls transferred to stations using Direct Station Selection DSS keys are managed by the console system until answered by the called party or recalled to the console after a predetermined period Depressing the desired DSS key then the Connect key allows the attendant to process subsequent calls even if previous calls have not yet rung at their stations There is no need to wait until all transfer station digits have been dialed and ring back tone received Unsupervised Call Transfer Calls transferred to stations can be automatically disconnected from the console after a selectable timeout period This feature can facilitate call transfer to an unmonitored station or a station that forwards calls on busy such as to a voice mail system Page Key optional Any line key can be programmed to be a Page key When this is done the selected key position is automatically assigned line privacy answer use exclusion and automatic line hold exclusion Pressing the Page key places the currently selected line on hold and connects the attendant to the paging system Night Key optional Any line key can be programmed to be the Night key The selected key when depressed will activate deactivate night service operation Steady illumination of the associated line l
42. ds Please refer to the 1030 1560 Specifications section for contact ratings Consult the System Features section for programmed options Tone Commander s PA 24 Paging Chime Module can announce night ringing over a paging system in addition to providing voice paging access from the 1030 1560 console Paging Access The 1030 and 1560 are compatible with any paging system that provides a Tip Ring talk battery feed circuit Such circuits can be cross connected to any spare line position on the console Tone Commander s PA 24 Paging Chime Module interfaces any paging amplifier to the 1030 1560 and derives power from the 1030 1560 CPU Voice Mail Most on premise voice mail systems are compatible with the 1030 1560 system Voice mail is usually accessed from a spare DSS key Page 56 13 102360 Rev H Tone Commander 1030 1560 Installation Instructions 1030 1560 Specifications All values listed in this section are nominal and may differ from the actual values Central Office Interface Line Capacity 10 lines 1030 15 lines 1560 Local Telco Ground and CPU Ground Differential 3 V max C O Battery Range 42 5 V to 56 5 V C O Ringing Range 50 to 130 V rms 20 to 30 Hz superimposed on battery Off hook On hook Detection Point 26 V across Tip and Ring Loop Resistance to C O Including Battery Feed 400 to 2000 ohms FCC Registration Number AHIUSA 6
43. electret transmitter is provided with the console Direct Line Access Each line is accessible via a dedicated key for answering holding transferring and originating calls l Use Indication A fluttering line status lamp identifies the particular line to which the handset or headset is connected Line Privacy Individual lines may be programmed to exclude third party access to ongoing calls by the attendant Line Hold Each line can be placed in a Hard Hold condition at the console Music on Hold if optioned and a source provided is connected to the line A line on Hard Hold can be released from the console when bridged by either a telephone set or another console A valid loop interruption from the central office will also release the line Page 52 13 102360 Rev H Tone Commander 1030 1560 Installation Instructions Line Hold Indication A flashing Line Hold lamp H indicates a line placed on hold by the attendant A steady H indication identifies a line placed on hold at the companion console Automatic Line Hold Active lines may automatically be placed on Hard Hold by either depressing another line key or the Answer key while a call is being displayed Hold Recall A call placed on Hold for longer than a predetermined time period is identified with a unique audible ringing The H indication for the affected line is also unique Line Transfer Calls originating or answered at the console can be placed in a Soft Hol
44. esignation columns of Tables 1 2 and 3 Block 3 is required only in 1560 systems with more than 30 stations 7 Mount the blocks to the plywood sheet below the CPU using suitable fasteners Installing Expansion Cards The basic 1030 CPU can accommodate 10 lines and 30 stations An LEC 5 Line Expansion Card 5 lines and or an SEC 30 Station Expansion Card 30 stations may be installed in a 1030 CPU to expand the system to 15 lines and 60 stations NOTE A 1560 console is required for any system with more than 10 lines or 30 stations Unplug the CPU power cord before installing expansion cards LEC 5 Line Card Slide the LEC 5 into the card guides on the main CPU board and press the card into the connector The components should face the bottom of the CPU SEC 30 Station Card Mount the SEC 30 onto the threaded studs on the main CPU circuit board using the screws provided Plug the ribbon cable into the connectors on the main circuit board and the SEC 30 Page 12 13 102360 Rev H Tone Commander 1030 1560 Installation Instructions Cabling to Blocks Refer to Figure 5 on page 16 1 Punch down the cables to the blocks as shown in the Wire Color columns of Tables 1 2 and 3 The cable with the male connector should be punched down to the right side of block 1 2 Plug the 25 pair cable from block 1 into the connector on the left side of the main CPU circuit board 3 Plug the cable from the left side of block 2 into the
45. eys on the console front panel DIAL TONE delays dialing until steady dial tone is present f the telephone system does not send dial tone after receiving a flash use two PAUSEs in place of DIAL TONE detect FLASH is used to transfer calls or access special features of the telephone system PAUSE is used if a delay is required during dialing for example to access a voice mailbox Pause flash and dial tone detect times can be changed from the 1030 1560 configuration programming mode IMPORTANT The first entry of a dialing routine for any key to be used for DSS operation must be a FLASH F This entry will determine whether associated features with DSS operation will apply Station Recall Line Release w Supervision Station Camp On etc Example FD4710 Dialing routines where the first entry is not a FLASH will operate as Autodialing keys Example 0905551982 13 102360 Rev H Page 43 Tone Commander 1030 1560 Installation Instructions Programming Procedure Set the Autodial Program Lock Switch switch 1 inside the CPU to OFF unlocked before proceeding see page 25 e Press HOLD then TRANSFER then RELEASE then P 7 on the dial pad to enter autodial programming mode PROGRAM AUTODIAL will be displayed e Press the DSS key to be programmed Press SHIFT first if selecting the station on the lower half of the key 1560 only The station status lamp will light The display will show the number currently program
46. h line off A line with the privacy option on cannot be accessed by the console when its line lamp indicates a busy condition Answer Use DSS key to select feature P per console Default Value for each line off Idle lines in this group will automatically be seized in descending order whenever the ANSWER key is used to pick up station calls CAUTION Lines assigned to this group must be optioned for Directed Call Pickup NonBarge In Dedicated nonhunting lines are recommended for this usage If this is not feasible assign only the last lines in a terminal hunt group Music On Hold DSS key to select feature Q Default Value for each line on This selects whether the external music source will be connected to a line that is on hold at the console hard hold not Centrex hold Page 42 13 102360 Rev H Tone Commander 1030 1560 Installation Instructions DSS Autodial Number Programming Each DSS key may be programmed to autodial up to 24 digits or functions including 0 9 dial tone detect a hookflash transfer signal and a pause The PICK UP key autodials the call pickup code it must be programmed with the required digits Lucent 5ESS International Version only the TRANSFER key must be programmed with the required call transfer code Digits are entered with the dial pad The VOL keys and DSS key 30 are used to enter the pause flash and dial tone detect functions these functions are printed below the k
47. ing for single line individual service by means of a certified connector assembly telephone extension cord You should be aware however that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designed by the supplier Any repairs or alterations made by a user to this equipment or equipment malfunctions may give the telephone communications company cause to request the user to disconnect the equipment For your own protection make sure that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas CAUTION Do not attempt to make electrical ground connections yourself contact the appropriate electric inspection authority or electrician LOAD NUMBER See the FCC label The load number LN assigned to each terminal device denotes the percentage of the total load to be connected to the telephone loop used by the device to prevent overloading The termination on a loop may consist of any combination of devices subject to the requirement that the total of the load numbers of all the devices not exceed 100 Compliance Notice This digital apparatus does not exceed the Class A limits for radio noise emissions for digital apparatus as set out in the Radio In
48. isconnect the 1030 or 1560 from the network until the problem has been corrected or until you are sure that the equipment is not malfunctioning NOTE This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Page 62 13 102360 Rev H Tone Commander 1030 1560 Installation Instructions Industry Canada Requirements The Industry Canada label identifies certified equipment The certification means that the equipment meets certain telecommunications network protective operational and safety requirements Industry Canada does not guarantee the equipment will operate to a user s satisfaction Before installing this equipment make sure you are permitted to connect it to the facilities of the local telecommunications company You must also install the equipment using an acceptable method of connection In some cases you may also extend the company s inside wir
49. ks In case of the latter plastic block covers are highly recommended DON T spray cleaners or solvents directly on to the 1030 1560 console Use only a very dilute soap water solution applied to damp rag DON T use adhesive backed labels on the face of the console Such labels may impede button travel Migrating adhesives could also cause permanent damage DO use the provided nonadhesive key designations DO conduct periodic inspections to check the above mentioned items DO provide for ready access Operational Checkout It is a suggested operating practice for an attendant to periodically check all active lines on the 1030 1560 for the ability to receive and break dial tone Recommended Spare Parts On those occasions where components need to be replaced either due to troubleshooting procedure or obvious failure i e smoke inactivity etc the stocking of spare parts is highly recommended In most cases one 1 1030 1560 console and one 1 CPU will provide adequate backup In those cases where a customer demands full backup capability or has to maintain many systems two 2 1030 1560 consoles and two 2 CPUs are recommended In this case full coverage is maintained even when spares are in for repair Page 60 13 102360 Rev H Tone Commander 1030 1560 Installation Instructions Service Repair of the Tone Commander 1030 and 1560 must be done by Tone Commander Prior to equipment removal call Tone Commander Customer Te
50. l indicate that configuration programming mode has been entered To exit configuration programming mode and store all programming e Press RELEASE Or The mode will be exited automatically 1 minute after the last keypress When completed set the Configuration Program Lock Switch inside the CPU to ON locked to prevent inadvertent changes to the programmed settings DSS keys on the console are used to select the feature to be programmed letters identifying the keys are printed beneath the keys on the console s front panel Default Settings The default settings as shipped from the factory are listed with each feature on the following pages Default settings may be recalled by setting CPU option switch 8 to ON then cycling the CPU power off and on pull out the power plug for a few seconds Set this switch back to OFF to prevent losing your programming during a power outage The switch location is shown on page 25 Confirmation and Error Tones The speaker in the console signals correct or incorrect actions during programming The console s volume control adjusts the level of the tones use the VOL keys above the dial pad Confirmation Tone double beep Error Tone single beep Page 30 13 102360 Rev H Tone Commander 1030 1560 Installation Instructions DSS KEYS PAUSE FLASH LINE KEYS MESSAGE PICK UP RING DELAY CONNECT TRANSFER Figure 13 1030 Console Keys 13 102360 Rev H Page 31 Tone C
51. l load switching equipment elevator rooms 5 Between 596 and 9596 noncondensing relative humidity Power Requirements A dedicated circuit must be provided for the exclusive use of the CPU IMPORTANT Ancillary or unrelated equipment should never draw power from the same circuit that powers the CPU The ground 8rd prong on the power plug provides a safety ground to the chassis of the CPU and is required for EMI shielding It must be plugged into a grounded outlet Page 6 13 102360 Rev H Tone Commander 1030 1560 Installation Instructions Transient Surge and Spike Protection While Tone Commander products comply to FCC rules part 68 306 Hazard Voltage Limitations in those areas of high lightning activity the use of external protection devices on all telephone lines and the power source is recommended Reference Grounding Reference grounding of the 1030 1560 system is necessary for proper operation This ground should be referenced to within 3 volts of telco ground Attendant Consoles The consoles should be installed in a clear work space and away from plants that require frequent watering or counters that tempt the placement of beverages Ambient Environmental Requirements It is recommended that the same environmental conditions be maintained for the consoles as one would maintain for a personal computer PC or data terminal Power Requirements Console operating power is provided by the CPU 4 Configurati
52. ly closed relay contacts causing this feature to be activated in the event of a power failure at the CPU Music On Hold Interface Each line can be set to provide audio programming while in a holding state Access is via block terminals or phono jack An input gain control is provided to adjust programming to the desired level Console Test Jacks Six pin modular jacks for both voice data and power are provided for two console positions These jacks are intended to provide a quick means to verify console to CPU operating integrity Console Features Distinctive Audible Signaling The system recognizes normal or distinctive ringing from the serving central office PABX and responds with differentiated audible signaling The console also signals the attendant when held lines are recalling calls to stations have gone unanswered for a predetermined period of time confirming programming entries storage or when errors have been made involving operation or programming Incoming call audible signaling is abbreviated whenever the attendant is active on a line Ring Delay Each line and station appearing on a console can be individually programmed to ring at the console immediately after a predetermined number of ringing cycles or never ring at the console The Ring Delay feature does not affect ringing at the station 13 102360 Rev H Page 51 Tone Commander 1030 1560 Installation Instructions Alphanumeric Display Calls to be answered are
53. med or NOT PROGRAMMED e f you do not wish to change the currently programmed number press HOLD then select another DSS key e Using the dial pad and the PAUSE FLASH and DIAL TONE keys enter the sequence to be dialed The display will show the number being entered e Press HOLD to store the number then select another DSS key to be programmed Or Press RELEASE to store the number and exit autodial programming mode the mode will be exited automatically 1 minute after the last keypress without storing the number When completed set the Autodial Program Lock Switch inside the CPU to ON locked to prevent inadvertent changes to autodial programming NOTE Systems with two consoles two attendant positions have a single set of DSS autodial numbers shared by both consoles The numbers may be programmed at either console For example to program a DSS key to dial a hookflash wait for dial tone then dial station 5314 enter autodial programming mode select DSS key be programmed pas i 1 QO HOLD TRANSFER RELEASE 5 enter the Des number store the number exit autodial programniing mode N a am a a oo a a av am a s am am eee eee eee ee s am r Lond 1 1 1 FLASH DIAL HOLD RELEASE Figure 16 Page 44 13 102360 Rev H Tone Commander 1030 1560 Installation Instructions Pick Up Key P
54. ng or short selectable per console Camp On on or off selectable per console LING Privacy uus mos on or off selectable per line and per console Answer Use on or off selectable per line and per console Music on Hold on or off selectable per line Special Feature Keys Page Night Quick Mode each may be assigned to any spare line key Attendant Programmable Features Ring Delays 1 9 rings no delay or no ringing selectable per line and per station Autodial Numbers 24 digits selectable per station Line Identification Display 14 alphanumeric characters selectable per line and per station Programming Data Retention Data Retention 10 years 13 102360 Rev H Page 59 Tone Commander 1030 1560 Installation Instructions Maintenance After initial installation the 1030 1560 requires little or no maintenance as long as adherence to the criteria discussed in the Site Preparation section is maintained In this effort the following guidelines are suggested DON T allow stored items to accumulate around the CPU and therefore cut off adequate ventilation DON T store toxic or fume producing janitorial supplies or chemicals in the near vicinity of the CPU DON T plug any other electrical products into the same circuit as the CPU even temporarily DON T allow storage items or tools to come in contact with the CPU or punchdown bloc
55. ntered Press HOLD to store the new name Select another DSS or line key to be programmed or Press RELEASE to exit name identification programming mode the mode will be exited automatically 1 minute after the last keypress When completed set the Name Program Lock Switch inside the CPU to ON locked to prevent inadvertent changes to name programming NOTE Systems with two attendant console positions have a single set of DSS autodial name displays shared by both positions The names may be programmed at either console position Page 46 13 102360 Rev H Tone Commander 1030 1560 Installation Instructions For example to program the name Smith to be displayed when station 11 is ringing enter name programming mode select DSS key to be programmed s mdi ee iR I pam 1 I I I HOLD TRANSFER RELEASE N DSS key 11 enter the new name store the name S M T H HOLD DSS keys exit name programming mode 1 C RELEASE Figure 19 Ring Delay Programming Checking Ring Delays e Press RING DELAY twice The lamp above the key will flash and RING DELAY CHECK will be displayed e Press the DSS or line keys to be checked Press SHIFT first if selecting the station on the lower half of a DSS key 1560 only The display will show the ring delay setting for each DSS or line key pressed e To exit ring delay check mode press RING DELAY again the mode will be exited automati
56. ommander 1030 1560 Installation Instructions DSS KEYS LINE KEYS PAUSE FLASH PICK UP RING DELAY Figure 14 1560 Console Keys Page 32 13 102360 Rev H Tone Commander 1030 1560 Installation Instructions Programming System Wide Features Timing Parameters and Night Service Mode e Press HOLD then TRANSFER then RELEASE then C 2 on the dial pad to enter configuration programming mode CONFIGURE PROG will be displayed e Press a DSS key to select the feature to be programmed The display will show the item name and the current value The station status lamp will light steadily e Press a key on the dial pad if you want to change the value The new value will be shown in the display e Press a DSS key to select another feature Or Press RELEASE to exit configuration programming mode the mode will be exited automatically 1 minute after the last keypress NOTE Systems with two consoles two attendant positions have separate Queue Priority Ringing Type and Camp On settings for each console They must be programmed individually at each console position For example to set Hold Recall Time to 50 seconds enter configuration programming mode select feature to be programmed enter the new value AL 1 1 JKL CO HOLD TRANSFER RELEASE C DSS key 5 exit configuration programming mode Z RELEASE Figure 15 13 102360 Rev H Page 33 Tone Commander 1030 1560
57. on Sheet Preparation Prior to installation of this system the Configuration Sheets attached to the back of this manual should be completed with the information listed below Please leave the Configuration Sheets on site System Programmable Features Factory programmed values have been chosen to accommodate standard central office or PABX operating parameters and generally accepted customer requirements These values may be adjusted to specific needs A space is provided on the Configuration Sheet for the Directed Call Pickup code required by the telephone system Station and Line Programmable Features 1 Phone number and name identification for each line 2 Programmable features for each line Privacy Answer Use 3 Station number and user name identification for each station Include any additional functions to be dialed with the DSS number such as an FD prefix 4 Autodial numbers for spare DSS keys Sample Configuration Sheets are provided on the following three pages 13 102360 Rev H Page 7 Tone Commander 1030 1560 Installation Instructions STATION KEY A Page 8 1030 1560 Configuration Sheet System Programmable Features FEATURE ABANDON Ring Time RECALL Rings DCP DIAL Sequence DIAL SPEED PAUSE Time FLASH Time Dial Tone DETECT Time HOLD Recall Time Hold RELEASE Time Night BELL Mode Queue PRIORITY ALERT TYPE
58. ot affect the operation of night transfer Set this parameter according to customer preference 13 102360 Rev H Tone Commander 1030 1560 Installation Instructions Queue Priority DSS key to select feature K per console Dial Pad Key Available Values p Default value FIFO stations only Calls are queued for attendant processing in the order received The first call in queue is shown in the display Queue Priority determines which type of calls have priority in the queue Table 17 1 stations only 2 lines stations stations have priority 3 lines stations lines have priority 4 lines stations first calls have priority FIFO First In First Out Set this parameter according to customer preference FIFO is recommended for most installations NOTE The call queue is cleared whenever Queue Priority is changed Alert Type DSS key to select feature L Dial Pad Key Available Values Default value both distinctive ringing To ignore station to station calls equip the station lines with distinctive ringing from the C O Set the Alert Type to distinctive 0 ba 9 if distinctive ringing is provided for outside calls or to normal if distinctive ringing is provided for station to station calls Table 18 Ringing Type DSS key to select feature per console Dial Pad Key Available Values Default value short ar This parameter determines the type of audible ringing sho
59. pairs transmit proprietary protocol at 1200 baud using the RS 422 standard The second cable uses all three pairs to provide power to the console Central Processing Unit CPU The Central Processing Unit is a wall mounted device which houses the main circuit board and optional line and station expansion circuit boards 1 Main Circuit Board this unit contains the power supply microprocessor based control logic 10 line circuits 30 station circuits dial tone detect circuits two console data link circuits two dialer circuits and a Music On Hold input circuit System memory is retained during power failure 2 Line Expansion Circuit Board this board adds 5 line circuits for systems with a 1560 console 3 Station Expansion Circuit Board this board adds 30 station circuits for systems with a 1560 console External connections to the Central Processing Unit are made by using 50 pin Amphenol connectors Music on hold may be optionally connected to an RCA type audio jack on the CPU Modular console jacks on the main circuit board are provided for testing and programming System Features 1030 1560 System Integration While two distinct product sizes are offered each represented by a unique console and central processing unit CPU the components of either can be mixed and matched A 1560 console can be connected to a 1030 CPU however only 10 lines and 30 stations of the unit will be operational If at some later da
60. ptions of all 1030 1560 features NOTE A special version for Lusent 5ESS International switches is available The minor differences in system programming are explained in this manual Call Tone Commander Customer Service at 800 524 0024 if you have any questions about features installation or operation of the 1030 or 1560 Tone Commander consoles are easy to install and configure The step by step instructions in this manual guide the installer through the installation preliminary testing programming and operational testing of the 1030 1560 Installation consists of the following steps Ordering equipment page 5 Ordering lines page 5 Site preparation page 6 Configuration Sheet preparation page 7 Mounting equipment and blocks Connecting lines to CPUs Installing consoles and console cables Preliminary testing Installing optional equipment night bell paging etc Configuration programming includes central office PABX compatibility parameters and several customer preference items The system s default values will be adequate for many installations 11 DSS Autodial number programming 12 Name display programming 13 Ring delay programming Eo DX D eS Anar Page 4 13 102360 Rev H Tone Commander 1030 1560 Installation Instructions 1 Ordering Equipment Order the optional PA 24 Paging Chime Module and related equipment as required Allow adequate time to ensure equipment
61. purpose This will allow dedicated access unaffected by inbound traffic and prevent call collisions glare Refer to the Answer Use line feature described on page 42 Required Station Feature Call Pickup all station lines monitored by the 1030 1560 must be assigned to a Call Pickup Group IMPORTANT Call Forward No Answer is not recommended because it conflicts with and may defeat the operation of the 1030 1560 Ring Delay and Name Display features Optional Station Line Features Additional features may be optioned as required IMPORTANT Whenever the Call Waiting feature is invoked on a busy station such a call will not recall to the console Ring Delay and Recall Ring parameters do not apply because the station in question is in a busy rather than a ringing state 13 102360 Rev H Page 55 Tone Commander 1030 1560 Installation Instructions Compatibility with Other Products Music On Hold The Music On Hold input on the 1030 1560 CPU is compatible with telco feed low impedance balanced subscriber background music services such as Muzak Always terminate such a line with a resistor equal to the characteristic impedance of the line usually 600 ohms AM FM tuner and tape player outputs are typically unbalanced high impedance music sources which require shielded cable Characteristic impedances vary from 600 to 50K ohms Night Service The Night Service contacts are compatible with most source voltages and annunciator loa
62. rk is released from the connection TRANSFER Key when the transfer key is pressed a hookflash momentary open loop is generated on the selected line in the Lucent 5ESS International Version the hookflash is followed by a programmable transfer code This allows the attendant to transfer calls or access special features of the telephone system RELEASE Key when the console is on a line and the release key is pressed the console network is released from the connection the line becomes idle and its lamp will turn off CONNECT Key allows an attendant to immediately release from a line after a DSS transfer to answer another one System circuitry maintains the line until the called station rings then automatically releases ANSWER Key automatically seizes a call appearing in the alphanumeric display RING DELAY Key used to enter exit ring delay check mode or ring delay programming mode PICK UP Key used to answer a ringing station not appearing in the alphanumeric display VOL Keys used to adjust the console ringer volume Dial Pad generates DTMF signaling on a selected line Dial pad keys are also used to enter console programming values 13 102360 Rev H Page 49 Tone Commander 1030 1560 Installation Instructions Attendant Console Cabling Three pair 24 gauge twisted cable is required The two cable runs should not exceed 500 feet each One pair on the voice data cable is analog voice The two remaining
63. rogramming The PICK UP key programming procedure is similar to that for DSS keys Press PICK UP instead of selecting a DSS key then proceed as illustrated below Consult the telco for the required pickup code IMPORTANT A DIAL TONE detect must be entered before the Directed Call Pickup code to ensure that steady dial tone is received before dialing begins This may not apply to the few telephone systems which require the Directed Call Pickup code to be dialed after the station number DO NOT precede the pickup code with a FLASH For example to program the PICK UP key with the code 7 enter autodial programming mode 3 COT e HOLD TRANSFER RELEASE enter the pickup code store the number poe 1 pem 1 1 l 1 PRS 7 DIAL TONE 7 HOLD Figure 17 select the PICK UP key poco Sy I C2 PICK UP exit autodial programming mode pe 1 C RELEASE Transfer Key Programming Lucent 5ESS International Version only Program the TRANSFER in a similar manner as the PICK UP key The transfer code must be preceded with a FLASH and DIAL TONE detect for example FD6 Consult the telco for the required call transfer code For example to program 6 as the call transfer code enter autodial programming mode i COT Pas HOLD TRANSFER RELEASE enter the pickup code store the number p a 1 pos Se 1 1 i 4 PRS 7 DIAL TON
64. rt 1 beep or long 8 beeps when unanswered station calls Table 19 showing in the display Set this parameter according to customer preference 13 102360 Rev H Page 39 Tone Commander 1030 1560 Installation Instructions Camp on DSS key to select feature per console Dial Pad Key Available Values Default value off s This parameter determines whether a can be camped on to a busy station Table 20 Set this parameter according to customer preference Unsupervised Call Transfer DSS key to select feature W Dial Pad Key Available Values Default value off 1 sec 2 Sec This feature disconnects the console from a transferred call after the timeout period This facilitates call transfer to an 3 sec unmonitored station or a station that forwards calls on busy such as to a voice mail system 4 sec For most applications the timeout period can be set to 2 or 3 seconds A longer timeout may be needed for slower or more 6 sec busy central offices 5 sec 7 Sec if too short a transferred call may be disconnected before transfer is complete 8 sec p if too long the transferred party may miss the beginning of the greeting from the answering party or voice mail system 9 sec ff Table 21 Page 40 13 102360 Rev H Tone Commander 1030 1560 Installation Instructions Special Feature Key Assignment Spare line keys may be programmed to activate special
65. s Key numbers in parentheses represent the station ports assigned to the keys System Programmable Features DSS Key Feature A 1 Abandoned Ring Time B 6 Recall Rings C 11 Pickup Code Sequence D 16 Dialing Speed E 21 Pause Time F 26 Hookflash Time G 2 Dial Tone Detect Time H 7 Hold Recall Time 12 Hold Release Time J 17 Night Bell Mode K 22 Queue Priority L 27 Alert Type 3 Ringing 8 28 Assign Page Key T 9 Assign Night Key U 14 Assign Quick Mode Key W 24 Unsupervised Call Transfer Line Programmable Features O 13 Line Privacy P 18 Answer Use Q 23 Assign Music On Hold to lines Features marked with an asterisk have separate settings for each console position in a two position system They must be programmed individually at each console 13 102360 Rev H Page 29 Tone Commander 1030 1560 Installation Instructions Using Configuration Programming Mode The configuration programming mode must be entered prior to attempting any of the following programming procedures Enter this mode only when the console is idle i e no calls are in progress or on hold and the time of day is displayed The Configuration Program Lock Switch switch 2 inside the CPU must be OFF unlocked before proceeding see page 25 To enter configuration programming mode e Press HOLD e Press TRANSFER e Press RELEASE e Press dial pad key C 2 The display wil
66. single keystrokes Multiple indicators are used to improve status recognition Following is a description of the keys indicators and connectors on the console Display 20 character alphanumeric display gives information about calls ringing at the console and is used during console programming A time of day clock is displayed when the console is idle Line Keys when line key is pressed the console network is connected to the selected line If a second line key is pressed the first line is automatically put on hold and the second line is accessed Auto Hold Spare line keys may be used to activate night service or Quick Mode or to access paging systems Hold Lamps H symbol indicate hold and hold recall states of the lines Line Lamps telephone symbol indicate busy and ringing states of the lines DSS Keys when the console is in normal mode the 30 DSS keys automatically dial programmable sequences when pressed These keys are also used during programming to enter name displays They are normally used to autodial the station associated with the key A shift key on the 1560 model allows access to an additional 30 stations Station Status Lamps indicate busy and ringing states for the stations SHIFT Key allows access to an additional 30 stations 1560 only HOLD Key when the console is on an active line and the hold key is pressed a hold bridge is placed across the selected line and the console netwo
67. tall the handset cradle on the console using the screws provided The cradle may be installed on either side of the console bottom view 2 Plug the handset s cable into the jack beneath the front left edge of the console 3 Plug one end of each supplied 6 conductor modular line cord into the voice data and power jacks at the back of the console If either line cord must be replaced be sure to use one with 6 conductors Many line cords with 6 position plugs have only 4 conductors 4 Plug the cables into their associated wall jacks or into the test jacks located on the CPU main circuit board refer to Figure 5 CAUTION Do not interchange these two cables The cable nearest the handset jack must connect to the voice data wall jack or CPU jack 5 Fill out the keycap labels with line numbers station names or numbers and autodial numbers refer to the configuration sheets Place the labels beneath the clear plastic key caps then snap the keycaps onto the DSS and line keys handset E Jack Figure 7 Preliminary Testing At this time you should have completed the following e Mounted the CPU and blocks e Installed the cables from the CPU to the blocks e Connected Tip and Ring from each line to the block e Connected Tip and Ring from each monitored station to the block e Installed the console cables and jacks e Assembled and connected the console s Itisa good idea to briefly test the operation
68. tallation Instructions Night Transfer The night transfer leads from the telephone system remain connected together when the console is in Night Service mode and during a power interruption at the CPU E r Connect NTCO common and NTNC co co to CO or PABX normally closed on the right side of CPU night transfer leads block 1 to the night control terminals on the telco PABX block Block 1 Figure 10 Music On Hold An external music source is required for Music On Hold It will be assigned to the lines during configuration programming The music input may be connected to any type of compatible music source refer to the Specifications section The music source can be connected to the jack provided on the CPU or punched down to the block Jack Connections 1 Connect an RCA type phono plug to one end of a single conductor shielded cable or obtain a cable with a plug attached The center conductor connects to the pin of the plug 2 Plug the cable into the music input jack at the top of the CPU 3 Connect the other end of the cable to the output of the music source A plug to fit the music source may be required gt lt lt _ a lt oT Figure 11 13 102360 Rev H Page 27 Tone Commander 1030 1560 Installation Instructions Block Connections 1 Connect a twisted wire pair to MH and MH on the right side of CPU block 71
69. te 5 line and 30 station expander circuit boards are installed in the 1030 CPU full 1560 operation will be provided Likewise a 1030 console can be plugged into a 1560 CPU Of course only the first 10 lines and 30 station positions will be operational Dual Console Capability The CPU can support two console positions Line and station appearances are identical at each console square line configuration Holding status is indicated at both console positions Special line key options such as paging access night service etc appear at both console positions when programmed Certain operating features such as Queue Priority Ringing Type Line Privacy and Answer Use may be programmed on per console basis Skinny Wire Console Connection Six pair cabling is required between each console and the CPU Three pair are used for data and voice and three pair are used for power Two 6 conductor modular jacks are located at the rear of the console one for voice data and one for power Installer User Programmability Both installer and user can program the system from the front panel of the console The installer programs system configuration options line programmable features and special feature key assignments The user can program customized features such as ring delays Direct Station Selection DSS dialing autodialing numbers line station name identification Hold Recall Time Queue Priority etc Page 50 13 102360 Rev H Tone Commander
70. tem to night transfer or ring a night bell during incoming ringing when the attendant selects Night Service mode Only one of these options may be installed Option switch 4 on the CPU selects the Night Service mode Set this switch OFF for night transfer or ON for night ringing Night Ringing Night ringing is switched on and off during ringing of either lines only or lines and stations One of these options must be selected during configuration programming Tone Commander s PA 24 Paging Chime Module provides a chime tone that can announce ringing calls over a paging system This unit is powered from the 1030 1560 CPU Refer to the PA 24 Paging Chime Module Installation Instructions doc 13 102595 An external bell may be used in place of ringing over a paging system as shown below c3 1 Install the night bell in the location desired by the customer 2 Run a two conductor cable from the night bell to the equipment room ca 3 Connect the cable to the bell L J LJ 4 Mount a suitable bell power supply in the equipment room 5 Connect one output terminal of the power supply to NTCO common on the right side of CPU block 1 6 Connect one wire in the bell cable to the other output terminal of the power supply CPU Block 1 7 Connect the remaining wire in the bell cable Night Bell to NTNO normally open Figure 9 Page 26 13 102360 Rev H Tone Commander 1030 1560 Ins
71. terference Regulations of Industry Canada Avis de conformation Le present appareil numerique n emet pas de bruits radioelectriques depassant les limites applicables aux appareils numeriques de la class A prescrites dans le Reglement sur le brouillage radioelectriques edicte par le ministere des Communications du Canada 13 102360 Rev H Page 63 Tone Commander 1030 1560 Installation Instructions Page 64 13 102360 Rev H STATION KEY A 13 102360 Rev H Tone Commander 1030 1560 Installation Instructions 1030 1560 Configuration Sheet System Programmable Features FEATURE ABANDON Ring Time RECALL Rings DCP DIAL Sequence DIAL SPEED PAUSE Time FLASH Time Dial Tone DETECT Time HOLD Recall Time Hold RELEASE Time Night BELL Mode Queue PRIORITY ALERT TYPE RNG TYPE SYSTEM CAMP ON Unsupervised Call TRANSFER DIAL PAD KEYS 5 9 Std 1 9 1 2 0 1 0 0 1 9 0 AVAILABLE VALUES 2 9 sec 10 sec 1 9 rings no recall first last slow 6 digits sec fast 10 digits sec 200 900 msec 500 900 msec Sid 100 900 msec Intl 1 sec 500 700 msec 1 1 2 1 5 1 8 2 sec 30 60 90 sec 2 3 min no recall 45 80 200 400 600 800 msec 1 2 sec lines only lines stations stations only stations lines lines stations lines stations
72. tomatically 1 minute after last keypress NOTE Quick Mode is not recommended for systems with two consoles two attendant positions Programming Features Selectable Per Line The following programmable features do not apply to line keys that have been programmed for Page Night service or Quick Mode Press HOLD then TRANSFER then RELEASE then C 2 on the dial pad to enter configuration programming mode CONFIGURE PROG will be displayed Press a DSS key to select the feature to be programmed The display will show the item name The station status lamp will light steadily 13 102360 Rev H Page 41 Tone Commander 1030 1560 Installation Instructions e Press the line key to be programmed with the selected feature The display will show the line number and the current value OFF or ON The line lamp phone symbol will light steadily e Press ON or OFF 0 on the dial pad if you want to change the value The new value will be shown in the display e Press another line key to be programmed with the selected feature or Press RELEASE to exit configuration programming mode the mode will be exited automatically 1 minute after last keypress NOTE Systems with two consoles two attendant positions have separate Line Privacy and Answer Use settings for each console They must be programmed individually at each console position Line Privacy DSS key to select feature O per console Default Value for eac
73. vided for LDN listed directory number terminations or call processing loops Stations may be monitored for status Autodialing is available for each station Autodialing is normally used to dial the station number associated with the DSS Direct Station Select key but spare DSS keys may optionally dial outside lines or special access codes Features include hold and transfer single button call answer line privacy delayed ringing night service station status display station name display music on hold and a digital clock Console parameters may be programmed by the installer for different system configurations A configuration programming mode is used by the installer to set console parameters as required by the telephone system The attendant may program name displays autodial numbers ring delays and the time of day clock Switches can be set to prevent accidental programming changes The system includes a CPU Central Processing Unit in the equipment room Two consoles may be connected to a single CPU Two console CPU models are available the 10 line 30 station 1030 and the 15 line 60 station 1560 A 5 line expansion circuit board and a 30 station expansion circuit board may be installed in a 1030 CPU to increase line and station capacity to that of a 1560 CPU All expanded systems require the 1560 console there is no method to expand the capacity of a 1030 console Please refer to the System Description section for detailed descri
74. y the telephone system Table 9 Almost all installations require the pickup code to be first Dialing Speed DSS key to select feature Default value fast slow 6 digits sec m The tone autodialing speed via DSS key is set with this fast parameter 10 digits sec Use the dialing soeed compatible with the central office or Table 10 sas If misdialing occurs with the fast speed switch to slow speed Manual dialing speed is also affected When fast speed is selected manually dialed digits follow dial pad keystrokes With slow speed selected digits are buffered and sent with a tone on period of 80 ms and 80 ms between digits This guarantees minimum tone periods for slow central offices Pause Time DSS key to select feature E Dial Pad Key Available Values Default value 700 ms This sets the length of a pause in an autodial sequence Pauses are typically used to insert a delay in a dialing string when calling voice mail or similar equipment Change this parameter if a delay other than a multiple of 700 ms is required 6 eom For example for a dialing delay of 2 seconds set the pause time to 500 ms and insert 4 pauses in the autodial sequence 8 em sm Table 11 13 102360 Rev H Page 35 Tone Commander 1030 1560 Installation Instructions Hookflash Time Standard Version Dial Pad Key Available Values s _ s sm o s Table 12

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