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User-Manual - Newegg.com

1. ssms r J m t Relative Humidity Event 55 40 10 Walking across carpet 7 500 V 15 000 V 35 000 V Walking across vinyl floor 3 000V 5 000V 12 000 V Motions of bench worker 400V 800V 6 000 V Removing DIPs from plastic tube 400 V 700V 2 000 V Removing DIPs from vinyl tray 2 000 V 4 000 V 11 500V Removing DIPs from Styrofoam 3 500V 5 000V 14 500V Removing bubble pack from PCB 7 000V 20 000 V 26 500 V Packing PCBs in foam lined box 5 000 V 11 000V 21 000 V These are then multi packaged inside plastic tubes trays or Styrofoam ET NOTE 700 volts can degrade a product Electrostatic discharge information 15 Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD Circuitry design and structure determine the degree of sensitivity The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories To avoid hand contact transport products in static safe containers such as tubes bags or boxes Protect all electrostatic parts and assemblies with conductive or approved containers or packaging Keep electrostatic sensitive parts in their containers until they arrive at static free stations Place items on a grounded surface before removing them from their container Always be properly grounded when touching a sensitive component or assembl
2. 6 Store the removed card in anti static packaging 7 Ifyou are not installing a new expansion card install an expansion slot cover to close the open slot A CAUTION After removing an expansion card you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation 8 Toinstall a new expansion card hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis 1 so that the bottom of the bracket on the card slides into the small slot on the chassis Press the card straight down into the expansion socket on the system board 2 A NOTE When installing an expansion card press firmly on the card so that the whole connector seats properly in the expansion card slot Expansion cards 31 32 9 10 11 12 13 14 Press the expansion card retention latch against the back of the chassis 1 and slide it down 2 so that the tabs on the back of the latch slide into the notches on the chassis and then replace the screw that secures the latch 3 Connect external cables to the installed card if needed Connect internal cables to the system board if needed Replace the computer access panel Reconnect the power cord and turn on the computer Lock any security devices that were disengaged when the computer access panel was removed Reconfigure the computer if necessary Chapter 5 Removal and repl
3. Description System board with AMD Quad Core A8 6410 Accelerated Processor with AMD Radeon HD 8400 Discrete Class Graphics 2 4GHz 2MB L2 cache 25W For use in models without Windows 8 1 For use in models with Windows 8 1 Standard For use in models with Windows 8 1 Professional For use in models with NetClone the People s Republic of China only System board with AMD Quad Core A4 6250 Accelerated Processor with AMD Radeon HD 8330 Discrete Class Graphics 2 0GHz 2MB L2 cache 25W For use in models without Windows 8 1 For use in models with Windows 8 1 Standard For use in models with Windows 8 1 Professional For use in models with NetClone the People s Republic of China only System board with AMD Dual Core E1 6050 Accelerated Processor with AMD Radeon HD 8240 Discrete Class Graphics 2 0GHz 1MB L2 cache 25W For use in models without Windows 8 1 For use in models with Windows 8 1 Standard For use in models with Windows 8 1 Professional For use in models with NetClone the People s Republic of China only 1 Prepare the computer for disassembly Preparation for disassembly on page 23 2 Remove the access panel Access panel on page 24 3 When replacing the system board make sure the following components are removed from the defective system board and installed on the replacement system board e Memory modules Memory on page 27 e Expansion
4. Turn off power and input signals before inserting and removing connectors or test equipment Use fixtures made of static safe materials when fixtures must directly contact dissipative surfaces Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Use field service tools such as cutters screwdrivers and vacuums that are conductive 16 Chapter4 Routine care SATA drive guidelines and disassembly preparation Recommended materials and equipment Materials and equipment that are recommended for use in preventing static electricity include Antistatic tape Antistatic smocks aprons or sleeve protectors Conductive bins and other assembly or soldering aids Conductive foam Conductive tabletop workstations with ground cord of one megohm 10 resistance Static dissipative table or floor mats with hard tie to ground Field service kits Static awareness labels Wrist straps and footwear straps providing one megohm 10 resistance Material handling packages Conductive plastic bags Conductive plastic tubes Conductive tote boxes Opaque shielding bags Transparent metallized shielding bags Transparent shielding tubes Operating guidelines To prevent overheating and to help prolong the life of the computer Keep the computer away from excessive moisture direct sunlight and extremes of heat and cold Operate the computer on a sturdy level surface Leave a 10 2 cm 4 inch cl
5. 2 Use the arrow keys to select Shut Down and then press Enter 3 After the shutdown is complete plug the mouse connector into the back of the computer or the keyboard and restart Windows 8 1 Press the Windows logo to open the Settings charm 2 Use the arrow keys to select Power and then press Enter 3 Use the arrow keys to select Shut Down and then press Enter 4 After the shutdown is complete plug the mouse connector into the back of the computer or the keyboard and restart Program in use has stopped responding to commands Shut down the computer using the keyboard then restart the computer Mouse may need cleaning Remove the roller ball cover on the mouse and clean the internal components Solving keyboard and mouse problems 89 Mouse does not respond to movement or is too slow Cause Solution Mouse may need repair See the Worldwide Limited Warranty for terms and conditions Computer is in Sleep state Press the power button to resume from Sleep state CAUTION When attempting to resume from Sleep state do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Mouse will only move vertically horizontally or movement is jerky Cause Solution Mouse roller ball or the rotating encoder shafts that make Remove roller ball cover from the bottom of the mouse and clean contact with the ball are dirty the in
6. A NOTE For sales information and warranty upgrades Care Packs call your local authorized service provider or dealer Helpful hints If you encounter problems with the computer monitor or software see the following list of general suggestions before taking further action Check that the computer and monitor are plugged into a working electrical outlet Check that the voltage select switch some models is set to the appropriate voltage for your region 115V or 230V Check that the computer is turned on and the white power light is on Check that the monitor is turned on and the green monitor light is on Check the Power LED on the front of the computer to see if it is flashing red The flashing lights are error codes that will help you diagnose the problem Refer to Appendix A POST error messages on page 104 for more information Turn up the brightness and contrast controls of the monitor if the monitor is dim Press and hold any key If the system beeps then the keyboard should be operating correctly Check all cable connections for loose connections or incorrect connections Wake the computer by pressing any key on the keyboard or pressing the power button If the system remains in suspend mode shut down the computer by pressing and holding the power button for at least four seconds then press the power button again to restart the computer If the system will not shut down unplug the power cord wait a few seconds then pl
7. Current Leakage NFPA 99 132 AppendixC Specifications lt 900uA 230 VAC Current Leakage with Energy Efficient Power Supply lt 600uA 230 VAC 1 This system utilizes an active power factor corrected power supply This allows the system to pass the CE mark requirements for use in the countries of the European Union The active power factor corrected power supply also has the added benefit of not requiring an input voltage range select switch High efficiency power supply is a requirement for ENERGY STAR qualification in conjunction with a select range of processors and modules N 133 Index A access panel illustrated 9 locked 74 removal 24 AMD Radeon HD8350 graphics board illustrated 14 audible codes 109 audio problems 85 B backup and recovery Windows 7 120 Backup and Restore Windows 7 123 backups creating Windows7 121 123 battery disposal 20 batteryreplacement 45 beepcodes 109 C cable management 21 cable pinouts SATA data 21 cautions ACpower 15 cables 20 cooling fan 19 electrostatic discharge 15 keyboard cleaning 18 keyboard keys 19 CD ROM or DVD problems 98 changing a Power On password 113 changing a Setup password 113 cleaning computer 18 mouse 19 safety precautions 18 CMOS backingup 112 clearing and resetting 114 computer cleaning 18 134 Index Computer Setup access problem 73 country power cord set requirements 129 Customer Support 71 D deleting a Power On pa
8. Option 2 Support and Drivers pages Provides downloads for a specific product for earlier and later versions 116 Chapter 10 HP PC Hardware Diagnostics Go to http www hp com Point to Support located at the top of the page and then click Download Drivers In the text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product Select your computer model and then select your operating system In the Diagnostic section click HP UEFI Support Environment Click Download and then select Run Downloading HP PC Hardware Diagnostics UEFI to a USB device 117 11 System backup and recovery Backing up restoring and recovering in Windows 8 1 or Windows 8 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to These tools will help you return your computer to a proper working state or even back to the original factory state all with simple steps This section provides information about the following processes e Creating recovery media and backups e Restoring and recovering your system A NOTE This section describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support From the Start screen type help and then select Help and Support Creating recovery media and backups Recovery after a system failure is only
9. The battery installed on the computer provides power to the real time clock When replacing the battery use a battery equivalent to the battery originally installed on the computer The computer has a 3 volt lithium coin cell battery installed ZA WARNING The computer contains an internal lithium manganese dioxide battery There is a risk of fire and burns if the battery is not handled properly To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace the battery only with the HP spare designated for this product A CAUTION Before replacing the battery it is important to back up the computer CMOS settings When the battery is removed or replaced the CMOS settings will be cleared Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object 33 Ef NOTE The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall socket The lithium battery is only used when the computer is NOT connected to AC power HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling progr
10. Apply Defaults and Exit Applies the currently selected default settings and clears any established passwords Ignore Changes and Exit Exits Computer Setup without applying or saving any changes Save Changes and Exit Saves changes to system configuration or default settings and exits Computer Setup 64 Chapter6 Computer Setup F10 Utility Computer Setup Storage ET NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 6 2 Computer Setup Storage Option Description Device Configuration Lists all installed BIOS controlled storage devices When a device is selected detailed information and options are displayed The following options may be presented e Hard Disk Size model firmware version serial number e CD ROM Model firmware version serial number e Diskette Model and firmware version NOTE Displays for USB diskette drives Storage Options SATA Emulation Allows you to choose how the SATA controller and devices are accessed by the operating system Supported options include IDE and AHCI default CAUTION SATA emulation changes may prevent access to existing hard drive data and degrade or corrupt established volumes IDE This is the most backwards compatible setting of the options Operating systems usually do not require additional driver support in IDE mode AHCI default option Allows operating systems with AHCI device dri
11. Control panel message 301 Keyboard Error Description Keyboard failure Recommended action 1 Reconnect keyboard with computer turned off 2 Check connector for bent or missing pins 3 Ensure that none of the keys are depressed 4 Replace keyboard 303 Keyboard Controller Error 1 0 board keyboard controller 1 Reconnect keyboard with computer turned off 2 Replacethe system board 304 Keyboard or System Unit Error Keyboard failure 1 Reconnect the keyboard with computer turned off 2 Ensurethat none of the keys are depressed 3 Replace the keyboard 4 Replace the system board 501 Display Adapter Failure Graphics display controller 1 Reseatthe graphics card if applicable 2 Clear CMOS See Appendix B Password security and resetting CMOS on page 112 3 Verify monitor is attached and turned on 4 Replace the graphics card if possible 510 Flash Screen Image Corrupted Flash Screen image has errors Reflash the system ROM with the latest BIOS image 511 CPU CPUA or CPUB Fan not Detected 512 Chassis Rear Chassis or Front Chassis Fan not Detected CPU fan is not connected or may have malfunctioned Chassis rear chassis or front chassis fan is not connected or may have malfunctioned A Reseat CPU fan 2 Reseatfan cable 3 Replace CPU fan 1 Reseat chassis rear chassis or front chassis fan 2 Reseatfan
12. Maintenance and Service Guide HP ProDesk 405 G2 Microtower Copyright 2014 Hewlett Packard Development Company L P The information contained herein is subject to change without notice Intel and Pentium are trademarks of Intel Corporation in the U S and other countries Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Microsoft Windows Windows 7 and Windows 8 are U S registered trademarks of the Microsoft group of companies SD Logo is a trademark of its proprietor The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company First Edition July 2014 Document Part Number 762911 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available on all editions of Windows 8 This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of W
13. resolution chosen Reflash the system ROM with the latest BIOS image Be sure that the monitor can accept the same horizontal scan rate as the resolution chosen Computer is in Sleep state Press the power button to resume from Sleep state Solving display problems 81 Blank screen no video Cause Solution CAUTION When attempting to resume from Sleep state do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Monitor cable is plugged into the wrong connector Systems may have a monitor connection on both the motherboard or an add in card Try moving the monitor connection to a different connector on the back of the computer Monitor settings in the computer are not compatible with the 1 In Control Panel select Category from the View by list then monitor under Appearance and Personalization select Adjust screen resolution To access Control Panel in Windows 7 click Start and then select Control Panel To access Control Panel in Windows 8 from the Start screen type c and then select Control Panel from the list of applications 2 Expandthe Resolution box and then use the sliding control to reset the resolution Monitor is configured to use an input that is not active Use the monitor s on screen menu controls to select the input that is being driven by the system Refer to the monitor s user documentation for more
14. 32 mounting screws 1 and slide the drive out of the bay 2 40 Chapter5 Removal and replacement procedures Microtower Installing a 2 5 inch hard drive 1 Prepare the computer for disassembly Preparation for disassembly on page 23 2 Remove the access panel Access panel on page 24 3 Slide the drive into the drive bay 1 and install the four 6 32 mounting screws 2 to secure the drive in place A NOTE HP has supplied four extra 6 32 mounting screws on the front of the chassis behind the bezel Refer to Drives on page 33 for an illustration of the location of the extra mounting screws When replacing a hard drive use the four 6 32 mounting screws that were removed from the old drive to install the new one 4 Connect the power cable and data cable to the back of the hard drive 5 If installing a new drive connect the opposite end of the data cable to the appropriate system board connector 239 E NOTE You must connect the primary hard drive data cable to the dark blue connector labeled SATAO to avoid any hard drive performance problems If you are adding a second hard drive connect the data cable to the light blue SATA connector labeled SATA1 6 Replace the computer access panel 7 Reconnectthe power cord and any external devices then turn on the computer 8 Lock any security devices that were disengaged when the access panel was removed Drives 41 WLAN module Descrip
15. 46 Chapter 5 Removal and replacement procedures Microtower 7 Reset the date and time your passwords and any special system setups using Computer Setup 8 Lock any security devices that were disengaged when the computer access panel was removed DisplayPort connector module 1 Prepare the computer for disassembly Preparation for disassembly on page 23 2 Remove the access panel Access panel on page 24 3 Fromthe outside rear of the computer remove the Torx T15 screw that secures the DisplayPort module to the computer A NOTE Chassis appearance may vary 4 Fromthe inside of the computer pull the module straight up to disengage it from the system board connector To reinstall the DisplayPort connector module reverse the removal procedure DisplayPort connector module 47 Front 1 0 and power switch assembly 1 Prepare the computer for disassembly Preparation for disassembly on page 23 Remove the access panel Access panel on page 24 2 3 Remove the front bezel Front bezel on page 25 4 From the inside of the computer disconnect the three front I O cables from the following system board connectors e PB LED e FRONTUSB3 0 e FRONT AUD ET NOTE System board layout may vary 48 Chapter 5 Removal and replacement procedures Microtower 5 Remove the cables from the metal clip built into the base pan f WA H ON 6 From the front of the computer remove the Torx T1
16. 60 minutes Downloading Windows 7 updates Microsoft may release updates to the operating system To help keep the computer running optimally HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer 1 To set up your Internet connection click Start gt Internet Explorer and follow the instructions on the screen 2 After an Internet connection has been established click the Start gt All Programs gt Windows Update 3 Run Windows Update monthly thereafter Activating and customizing the software in Windows 7 5 6 Installing or upgrading device drivers When installing optional hardware devices after the operating system installation is complete you must also install the drivers for each of the devices In Windows 7 if prompted for the i386 directory replace the path specification with C 1386 or use the Browse button in the dialog box to locate the i386 folder This action points the operating system to the appropriate drivers Obtain the latest support software including support software for the operating system from http www hp com support Select your country and language select Download drivers and software and firmware enter the model number of the computer and press Enter Customizing the monitor display If you wish you can select or change the monitor refresh rates screen resolution color settings font sizes and power manage
17. Been Removed Since Last System Startup Computer cover was removed since last system startup No action required 917 Front Audio Not Connected Front audio harness has been detached or unseated from motherboard Reconnect or replace front audio harness 918 Front USB Not Connected 921 Device in PCI Express slot failed to initialize Front USB harness has been detached or unseated from motherboard There is an incompatibility problem with this device and the system or PCI Express Link could not be retrained to an x1 Reconnect or replace front USB harness Try rebooting the system If the error reoccurs the device may not work with this system 1151 Serial Port A Address Conflict Detected Both external and internal serial ports are assigned to COM1 1 Remove any serial port expansion cards 2 Clear CMOS See Appendix B Password security and resetting CMOS on page 112 3 Reconfigure card resources and or run Computer Setup or Windows utilities 1152 Serial Port B Address Conflict Detected 1155 Serial Port Address Conflict Detected Both external and internal serial ports are assigned to COM2 Both external and internal serial ports are assigned to same IRQ 1 Remove any serial port expansion cards 2 Clear CMOS See Appendix B Password security and resetting CMOS on page 112 3 Reconfigure card resources and or run Computer Setup or Windows utilities 1 Remove
18. Cause Hard disk has bad sectors or has failed Disk transaction problem Cause Either the directory structure is bad or there is a problem with a file Drive not found identified Cause Cable could be loose Solution 1 In Windows 7 click Start click Computer and right click on a drive Select Properties and then select the Tools tab Under Error checking click Check Now In Windows 8 on the Start screen type e and then select File Explorer from the list of applications In the left column expand Computer right click on a drive select Properties and then select the Tools tab Under Error checking click Check 2 Useautility to locate and block usage of bad sectors If necessary reformat the hard disk Solution In Windows 7 click Start expand Computer and right click on a drive Select Properties and then select the Tools tab Under Error checking click Check Now In Windows 8 on the Start screen type e and then click File Explorer from the list of applications In the left column expand Computer right click on a drive select Properties and then select the Tools tab Under Error checking click Check Solution Check cable connections The system may not have automatically recognized a newly installed device See reconfiguration directions in the Solving Hardware Installation Problems on page 90 section If the system still does not recognize the new device check to see if the d
19. any serial port expansion cards 2 Clear CMOS See Appendix B Password security and resetting CMOS on page 112 3 Reconfigure card resources and or run Computer Setup or Windows utilities 1720 SMART Hard Drive Detects Imminent Failure Hard drive is about to fail Some hard drives have a hard drive firmware patch that will fix an erroneous error message 1 Determine if hard drive is giving correct error message Run the Drive Protection System test under using F2 Diagnostics when booting the computer POST numeric codes and text messages 107 Control panel message Description Recommended action 2 Apply hard drive firmware patch if applicable Available at http www hp com support 3 Backup contents and replace hard drive 1796 SATA Cabling Error One or more SATA devices are improperly attached For optimal performance the SATA 0 and SATA 1 connectors must be used before SATA 2 and SATA 3 Ensure SATA connectors are used in ascending order For one device use SATA 0 For two devices use SATA 0 and SATA 1 For three devices use SATA 0 SATA 1 and SATA 2 2212 USB Key Provisioning failure writing to device USB device used for USB key provisioning will not allow BIOS to update provision file properly 1 Try a different USB key device for provisioning 2 Ifthe error persists update to the latest BIOS version and ME firmware version 3 Ifthe error still persists
20. audio devices may be listed in Device Manager Make sure the correct device is being used To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 from the Start screen type c select Control Panel from the list of applications and then select Device Manager Make sure the application has selected the correct audio device The operating system controls may be set to use a different audio device as the default output device than what is expected Set the operating system to use the correct audio device Solving printer problems If you encounter printer problems see the documentation that came with the printer and to the common causes and solutions listed in the following table Printer will not print Cause Printer is not turned on and online The correct printer drivers for the application are not installed Solution Turn the printer on and make sure it is online 1 Install the correct printer driver for the application 2 Try printing using the MS DOS command DIR C gt printer port where printer port is the address of the printer being used If the printer works reload the printer driver To run MS DOS commands press the Windows key r type cmd in the Open box and then click OK Solving printer problems 87 Printer will not print Cause Solution If you are on a network you may not have made t
21. cable 3 Replace chassis rear chassis or front chassis fan 513 Front Chassis fan not detected 514 CPU or Chassis Fan not Detected Front chassis fan is not connected or may have malfunctioned CPU or chassis fan is not connected or may have malfunctioned 1 Reseatfront chassis fan 2 Reseatfan cable 3 Replace front chassis fan 1 Reseat CPU or chassis fan 2 Reseatfan cable 3 Replace CPU or chassis fan 515 Power Supply fan not detected Power supply fan is not connected or may have malfunctioned 1 Reseat power supply fan 2 Reseatfan cable 3 Replace power supply fan 106 Chapter8 POST error messages Control panel message 601 Diskette Controller Error Description Diskette controller circuitry or floppy drive circuitry incorrect Recommended action 1 Check and or replace cables 2 Clear CMOS See Appendix B Password security and resetting CMOS on page 112 3 Replace diskette drive 4 Replace the system board 605 Diskette Drive Type Error 660 Display cache is detected unreliable Mismatch in drive type Integrated graphics controller display cache is not working properly and will be disabled 1 Disconnect any other diskette controller devices tape drives 2 Clear CMOS See Appendix B Password security and resetting CMOS on page 112 Replace system board if minimal graphics degrading is an issue 912 Computer Cover Has
22. ee EDI E 8 Computer major components esscceerecsscecnesseecsscceseecsesesscceseecsseeesaceceeessesesacceseecsceeseeecesesscecseeeseseceeceseeeeaees 8 CAL OS sz sesccts e OR 10 lil ETeo rri L 11 bI 13 JudnLorcc 14 4 Routine care SATA drive guidelines and disassembly preparation ecce ee eere ee eee ee eene 15 Electrostatic discharge information ssscscsscssessssscsscssssscsscssessesesaessssassaesssesssaesaesesacsaeseesaesaessseecsaeseeseeaes 15 Generating ESE pae EEF 15 Preventing electrostatic damage to equipment eerie esee ese eene eene nennen nnne 16 Personal grounding methods and equipment eee esses eee eene nnnn 16 Grounding the work area eese esses sees eee eee ee ennt este sne tns tet tests tn sits tns tn etse etre taste tren 16 Recommended materials and equipment eese eese seen een eene tn nenne nnne sensns 17 Operating Guidelines c ii rises nri een erben epe dubbed ESI AEN wees aca Ease ERE e seus veu AE NER e EE NEU Ea 17 Lolli c e 18 General cleaning safety precautions ccccsscsscssssesscsscsses
23. firmware version 3 Ifthe error still persists replace the system board Invalid Electronic Serial Number Electronic serial number is missing Enter the correct serial number in Computer Setup Network Server Mode Active and No Keyboard Attached 108 Chapter 8 POST error messages Keyboard failure while Network Server Mode enabled 1 Reconnect keyboard with computer turned off 2 Checkconnector for bent or missing pins 3 Ensurethat none of the keys are depressed Control panel message Description Recommended action 4 Replace keyboard Parity Check 2 Parity RAM failure Run Computer Setup and Diagnostic utilities Interpreting POST diagnostic front panel LEDs and audible codes This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them ZN WARNING When the computer is plugged into an AC power source voltage is always applied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching ET NOTE f you see flashing LEDs on a PS 2 keyboard look for flashing LEDs on the front panel of the computer and refer to the following table to determine the front panel LED codes Recommended actions in the fo
24. hard drive LED does not turn on white then 1 Check that the unit is plugged into a working AC outlet 2 Open the access panel and check that the power button cable is properly connected to the system board 3 Checkthat the power supply cables are properly connected to the system board 4 Check to see if the 5V aux light on the system board is turned on If it is turned on then replace the power button assembly 5 Ifthe 5V_aux light on the system board is off then replace the power supply 6 Replace the system board 76 Chapter 7 Troubleshooting without diagnostics Solving power problems Common causes and solutions for power problems are listed in the following table Power supply shuts down intermittently Cause Solution If equipped with a voltage selector voltage selector switch on Select the proper AC voltage using the selector switch rear of computer chassis some models not switched to correct line voltage 115V or 230V Power supply will not turn on because of internal power supply Replace the power supply fault Computer powered off automatically and the Power LED flashes Red two times once every second followed by a two second pause and the computer beeps two times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Processor thermal protection activated 1 Ensure that the computer air vents are not blocked and the processor cooling fan is running A fan may be blo
25. information on the on screen controls and settings Blank screen and the power LED flashes Red five times once every second followed by a two second pause and the computer beeps five times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Pre video memory error 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate the faulty module 3 Replacethird party memory with HP memory 4 Replace the system board Blank screen and the power LED flashes Red six times once every second followed by a two second pause and the computer beeps six times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Pre video graphics error For systems with a graphics card 1 Reseat the graphics card if applicable Power on the system 2 Replace the graphics card if applicable 3 Replace the system board For systems with integrated graphics replace the system board 82 Chapter7 Troubleshooting without diagnostics Blank screen and the power LED flashes Red seven times once every second followed by a two second pause and the computer beeps seven times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution System board failure ROM detected failure prior to video Replace the system board Monitor does not function properly when used with energy saver features Cause Solution Monitor without energy saver capabi
26. is Device Available for e System audio e USBcontroller varies by model e Network controller e Serialport if applicable e Parallel port if applicable e SATA ports varies by model USB Security Allows you to set Enabled Disabled default is Enabled for Chapter 6 Computer Setup F10 Utility Table 6 3 Computer Setup Security continued e Front USB Ports Rear USB Ports Internal USB Ports Slot Security Allows you to disable any PCI or PCI Express slot Default is enabled Network Boot Enables disables the computer s ability to boot from an operating system installed on a network server Feature available on NIC models only the network controller must be either a PCI expansion card or embedded on the system board Default is enabled System IDs Allows you to set e Asset tag 18 byte identifier a property identification number assigned by the company to the computer e Ownership tag 80 byte identifier displayed during POST Universal Unique Identifier UUID number The UUID can only be updated if the current chassis serial number is invalid These ID numbers are normally set in the factory and are used to uniquely identify the system e Keyboard locale setting for System ID entry System Security these NOTE Available options are displayed depending on system configuration options are hardware dependent Data Execution Prevention enable disable Helps prevent operating system security br
27. more information and steps see Help and Support From the Start screen type help and then select Help and Support 118 Chapter 11 System backup and recovery Using Reset when the system is not responding ET NOTE You may be prompted by User Account Control for your permission or password when you perform certain tasks To continue a task select the appropriate option For information about User Account Control see Help and Support From the Start screen type help and then select Help and Support d 7 IMPORTANT Reset does not provide backups of your information Before using Reset back up any personal information you wish to retain If Windows recovery steps are not working and the system is not responding use these steps to start Reset 1 If possible back up all personal files 2 fpossible check for the presence of the HP Recovery partition e For Windows 8 1 from the Start screen type pc and then select This PC e ForWindows 8 from the Start screen type c and then select Computer A NOTE Ifthe HP Recovery partition is not listed or you cannot check for its presence you must recover using the recovery media you created see Recovery using the Windows recovery USB flash drive on page 119 Or you must use the Windows operating system media and the Driver Recovery media purchased separately see Recovery using Windows operating system media purchased separately on page 120 3 If the HP Recovery pa
28. network connections 3 Click Local Area Connection 4 Clickthe Properties button 5 Clickthe Configure button 6 Click the Power Management tab then select Allow this device to wake the computer To enable Wake on LAN in Windows 8 1 From the Start screen type c and then select Control Panel from the list of applications 2 Select Network and Sharing Center and then click the Ethernet link next to the connection 3 Clickthe Properties button Chapter7 Troubleshooting without diagnostics Table 7 2 Solving Network Problems continued Wake on LAN feature is not functioning Cause Solution 4 Clickthe Configure button 5 Clickthe Power Management tab then enable the appropriate Wake on LAN option Network driver does not detect network controller Cause Solution Network controller is disabled 1 Run Computer Setup and enable network controller 2 Enablethe network controller in the operating system using Device Manager To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 from the Start screen type c select Control Panel from the list of applications and then select Device Manager Incorrect network driver Check the network controller documentation for the correct driver or obtain the latest driver from the manufacturer s Web site Network status link light never flashes NOTE Thenetwork
29. of the chassis 3 4 Locate the correct vacant expansion socket on the system board and the corresponding expansion slot on the back of the computer chassis Expansion cards 29 5 Before installing an expansion card remove the expansion slot cover or the existing expansion card A NOTE Before removing an installed expansion card disconnect any cables that may be attached to the expansion card a Ifyou are installing an expansion card in a vacant socket you must slide one of the expansion slot covers up and out of the chassis or use a flatblade screwdriver to pry out one of the metal shields on the rear panel that covers the expansion slot Be sure to remove the appropriate shield for the expansion card you are installing b If you are removing a PCI Express x1 card hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket Lift the card straight up 1 then away from the inside of the chassis 2 to remove it Be sure not to scrape the card against other components 30 Chapter5 Removal and replacement procedures Microtower c Ifyou are removing a PCI Express x16 card pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket Lift the card straight up then away from the inside of the chassis to remove it Be sure not to scrape the card against other components
30. off causes the computer to remain powered off when power is restored Power on causes the computer to power on automatically as soon as power is restored Previous state causes the computer to power on automatically as soon as power is restored if it was on when power was lost NOTE If you turn off power to the computer using the switch on a power strip you will not be able to use the suspend sleep feature or the Remote Management features e POST Delay in seconds Enabling this feature will add a user specified delay to the POST process This delay is sometimes needed for hard disks on some PCI cards that spin up very slowly so slowly that they are not ready to boot by the time POST is finished The POST delay also gives you more time to select F10 to enter Computer F10 Setup Default is None e Remote Wakeup Boot Source remote server local hard drive Default is Local hard drive e Bypass F1 Prompt on Configuration Changes Enable Disable Allows you to set the computer not to confirm when changes were made Default is disabled Allows you to set the computer to turn on automatically at a time you specify Onboard Devices Allows you to set resources for or disable Legacy devices Select the Legacy device s IRQ DMA and 1 0 Range The settings may not take effect for all operating systems To hide a device from the operating system see Security Device Security Bus Options Allows you to enable or dis
31. on the component Always unplug the computer when cleaning with liquids or damp cloths Always unplug the computer before cleaning the keyboard mouse or air vents Disconnect the keyboard before cleaning it Wear safety glasses equipped with side shields when cleaning the keyboard Cleaning the Computer Case Follow all safety precautions in General cleaning safety precautions on page 18 before cleaning the computer To clean the computer case follow the procedures described below e Toremove light stains or dirt use plain water with a clean lint free cloth or swab e Forstronger stains use a mild dishwashing liquid diluted with water Rinse well by wiping it with a cloth or swab dampened with clear water e Forstubborn stains use isopropyl rubbing alcohol No rinsing is needed as the alcohol will evaporate quickly and not leave a residue e After cleaning always wipe the unit with a clean lint free cloth e Occasionally clean the air vents on the computer Lint and other foreign matter can block the vents and limit the airflow Cleaning the keyboard Follow all safety precautions in General cleaning safety precautions on page 18 before cleaning the keyboard To clean the tops of the keys or the keyboard body follow the procedures described in Cleaning the Computer Case on page 18 When cleaning debris from under the keys review all rules in General cleaning safety precautions on page 18 before following these
32. procedures A CAUTION Use safety glasses equipped with side shields before attempting to clean debris from under the keys Visible debris underneath or between the keys may be removed by vacuuming or shaking Canned pressurized air may be used to clean debris from under the keys Caution should be used as too much air pressure can dislodge lubricants applied under the wide keys 18 Chapter4 Routine care SATA drive guidelines and disassembly preparation e Ifyou remove a key use a specially designed key puller to prevent damage to the keys This tool is available through many electronic supply outlets Z CAUTION Never remove a wide leveled key like the space bar from the keyboard If these keys are improperly removed or installed the keyboard may not function properly e Cleaning under a key may be done with a swab moistened with isopropyl alcohol and squeezed out Be careful not to wipe away lubricants necessary for proper key functions Use tweezers to remove any fibers or dirt in confined areas Allow the parts to air dry before reassembly Cleaning the monitor e Wipe the monitor screen with a clean cloth moistened with water or with a towelette designed for cleaning monitors Do not use sprays or aerosols directly on the screen the liquid may seep into the housing and damage a component Never use solvents or flammable liquids on the monitor e Tocleanthe monitor body follow the procedures in Cleaning the Com
33. restart the computer Using HP Recovery Disc operating system discs select models only Use the steps provided in this section if you used HP Recovery Disc Creator to create a Windows 7 operating system DVD and a Driver Recovery DVD If you created recovery media using Creating recovery media using HP Recovery Manager select models only on page 121 use the steps in System Recovery using recovery media select models only on page 125 If you cannot use the recovery discs you previously created using the HP Recovery Disc Creator select models only you must purchase a Windows 7 operating system DVD to reboot the computer and repair the operating system To order a Windows 7 operating system DVD contact support Go to http www hp com support select your country or region and follow the on screen instructions A CAUTION Using a Windows 7 operating system DVD completely erases the hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows 7 operating system DVD 995 E NOTE This process takes several minutes 1 If possible back up all personal files 2 Restart the computer and then insert the Windows 7 operating system DVD into the o
34. sound volume is too low Cause Solution System volume may be set low or muted 1 Check the Computer Setup settings to make sure the internal system speaker is not muted this setting does not affect the external speakers 2 Make sure the external speakers are properly connected and powered on and that the speakers volume control is set correctly 3 Use the system volume control available in the operating system to make sure the speakers are not muted or to increase the volume Cannot remove computer cover or access panel Cause Solution Smart Cover Lock featured on some computers is locked Unlock the Smart Cover Lock using Computer Setup In case of forgotten password power loss or computer malfunction you must manually disable the Smart Cover lock A key to unlock the Smart Cover Lock is not available from HP Keys are typically available from a hardware store 74 Chapter7 Troubleshooting without diagnostics Poor performance Cause Processor is too hot Solution Tk 3 Make sure airflow to the computer is not blocked Leave a 10 2 cm 4 inch clearance on all vented sides of the computer and above the monitor to permit the required airflow Make sure fans are connected and working properly some fans only operate when needed Make sure the processor heat sink is installed properly Hard drive is full Transfer data from the hard drive to create more space on the hard drive Low on m
35. status light is supposed to flash when there is network activity Cause Solution No active network is detected Check cabling and network equipment for proper connection Network controller is not set up properly Check for the device status within Windows such as Device Manager for driver load and the Network Connections applet within Windows for link status To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 from the Start screen type c select Control Panel from the list of applications and then select Device Manager Network controller is disabled 1 Run Computer Setup and enable network controller 2 Enablethe network controller in the operating system using Device Manager To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 from the Start screen type c select Control Panel from the list of applications and then select Device Manager Solving Network Problems 93 Table 7 2 Solving Network Problems continued Network status link light never flashes NOTE The network status light is supposed to flash when there is network activity Cause Solution Network driver is not properly loaded Reinstall network drivers System cannot autosense the network Disable auto sensing capabilities and force the system into the correc
36. the Computer Setup utility Run the Computer Setup utility and enable booting to removable media in Storage gt Storage Options Ensure USB is enabled in Storage gt Boot Order The computer boots to DOS after making a bootable flash drive Cause Solution Flash drive is bootable Install the flash drive only after the operating system boots Flash drive is defective Try a different flash drive Solving front panel component problems If you encounter problems with devices connected to the front panel refer to the common causes and solutions listed in the following table A USB device headphone or microphone is not recognized by the computer Cause Solution Device is not properly connected 1 Turn off the computer 2 Reconnect the device to the front of the computer and restart the computer The device does not have power If the USB device requires AC power be sure one end is connected to the device and one end is connected to a live outlet 100 Chapter7 Troubleshooting without diagnostics A USB device headphone or microphone is not recognized by the computer Cause The correct device driver is not installed Solution 1 Install the correct driver for the device 2 You might need to reboot the computer The cable from the device to the computer does not work 1 If possible replace the cable 2 Restartthe computer The device is not working USB ports on the computer are disab
37. the Setup password as soon as the computer turns on Press the Esc key while Press the ESC key for Startup Menu message is displayed Press the F10 key to enter Computer Setup Changing a Setup or Power On password 113 3 When the key icon appears type your current password a slash or alternate delimiter character your new password another slash or alternate delimiter character and your new password again as shown current password new password new password A NOTE Type the new password carefully since the characters do not appear on the screen 4 Press Enter The new password will take effect the next time the computer is restarted Deleting a Setup or Power On password To delete the power on or setup password complete the following steps 1 Turnonor restart the computer To delete the Setup password go to step 2 To delete the Power on password go to step 3 2 To delete the Setup password as soon as the computer turns on Press the Esc key while Press the ESC key for Startup Menu message is displayed Press the F10 key to enter Computer Setup 3 When the key icon appears type your current password a slash or alternate delimiter character your new password another slash or alternate delimiter character and your new password again as shown current password 4 PressEnter Clearing and resetting the CMOS The computer s configuration memory CMOS stores information about
38. the computer s configuration The CMOS button resets CMOS but does not clear the power on and setup passwords 1 Turn off the computer and any external devices and disconnect the power cord from the power outlet 2 Disconnect the keyboard monitor and any other external equipment connected to the computer Z WARNING To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching A CAUTION When the computer is plugged in the power supply always has voltage applied to the system board even when the unit is turned off Failure to disconnect the power cord can result in damage to the system Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object See the Safety amp Regulatory Information guide for more information 114 Chapter9 Password security and resetting CMOS 3 Remove the access panel A CAUTION Pushing the CMOS button will reset CMOS values to factory defaults It is important to back up the computer CMOS settings before resetting them in case they are needed later Back up is easily done through Computer Setup See Computer Setup F10 Utility on page 62 for information on backing up the CMOS settings 4 L
39. then under Advanced startup click Restart now 3 Select Troubleshoot select Advanced options select Startup Settings and then click Restart 4 Use the function keys or number keys to select the safe mode option you want When your computer is in safe mode Safe Mode displays in the corners of your monitor To exit safe mode restart your computer and let Windows start normally Chapter7 Troubleshooting without diagnostics High pitched noise coming from inside a flat panel monitor Cause Solution Brightness and or contrast settings are too high Lower brightness and or contrast settings Fuzzy focus streaking ghosting or shadowing effects horizontal scrolling lines faint vertical bars or unable to center the picture on the screen flat panel monitors using an analog VGA input connection only Cause Solution Flat panel monitor s internal digital conversion circuits may be 1 Select the monitor s Auto Adjustment option in the unable to correctly interpret the output synchronization of the monitor s on screen display menu graphics card 2 Manually synchronize the Clock and Clock Phase on screen display functions To download a SoftPaq that will assist you with the synchronization go to the following Web site select the appropriate monitor and download either SP32347 or SP32202 http www hp com support Graphics card is not seated properly or is bad some models 1 Reseat the graphics card 2 Repl
40. 5 screw 1 that secures the assembly to the chassis 7 Press the latch on the left side of the assembly 2 and then rotate the left side of the assembly into the chassis 3 8 From the inside of the chassis remove the assembly from the computer To reinstall the assembly reverse the removal procedure Front I O and power switch assembly 49 Fan sink Description Fan sink standard Fan sink BFR PVC free A WARNING To reduce risk of personal injury from hot surfaces allow the internal system components to cool before touching A NOTE System board appearance may vary 1 Prepare the computer for disassembly Preparation for disassembly on page 23 2 Remove the access panel Access panel on page 24 3 Loosen the four captive Torx T15 screws 1 that secure the heat sink to the system board and then disconnect the fan cable from the system board connector labeled CPUFAN 2 A CAUTION Remove fan sink retaining screws in diagonally opposite pairs as in an X to even the downward forces on the processor 4 _ Lift the fan sink from atop the processor A CAUTION Fan sink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the heat sink on the processor 50 Chapter5 Removal and replacement procedures Microtower Speaker 1 Prepare the computer for disassembly Preparation for disassembly on page 23 2 Remove the access panel Acc
41. Activating and customizing the software in Windows 7 If your computer was not shipped with a Windows operating system some portions of this documentation do not apply Additional information is available in online help after you activate the operating system A CAUTION Donot add optional hardware or third party devices to the computer until the operating system is successfully activated Doing so may cause errors and prevent the operating system from installing properly NOTE Be sure there is a 10 2 cm 4 inch clearance at the back of the unit and above the monitor to permit the required airflow Activating the Windows operating system The first time you turn on the computer the operating system is set up and activated automatically This process takes about 5 to 10 minutes Carefully read and follow the instructions on the screen to complete the activation We recommend that you register your computer with HP during operating system setup so you can receive important software updates facilitate support questions and sign up for special offers Z CAUTION After the activation process has begun DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE Turning off the computer during the activation process may damage the software that runs the computer or prevent its proper installation ET NOTE Ifthe computer shipped with more than one operating system language on the hard drive the activation process could take up to
42. Add more memory Upgrade the graphics solution Restart the computer Solving general problems 75 Computer powered off automatically and the Power LED flashes Red two times once every second followed by a two second pause and the computer beeps two times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Processor thermal protection activated 1 Ensure that the computer air vents are not blocked and the processor cooling fan is running A fan may be blocked or not turning 2 Open the access panel press the power button and see if the processor fan or other system fan spins If the fan does not spin make sure the fan cable is plugged onto the system board header OR The heat sink is not properly attached to the processor 3 If fan plugged in and not spinning replace it System does not power on and the LEDs on the front of the computer are not flashing Cause Solution System unable to power on Press and hold the power button for less than 4 seconds If the hard drive LED turns white then 1 If equipped with a voltage selector check that the voltage selector located on the rear of the power supply is set to the appropriate voltage Proper voltage setting depends on your region 2 Removethe expansion cards one at a time until the 5V_aux light on the system board turns on 3 Replace the system board OR Press and hold the power button for less than 4 seconds If the
43. C includes bracket 14 Chapter 3 Illustrated parts catalog 4 Routine care SATA drive guidelines and disassembly preparation This chapter provides general service information for the computer Adherence to the procedures and precautions described in this chapter is essential for proper service A CAUTION When the computer is plugged into an AC power source voltage is always applied to the system board You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage Electrostatic discharge information A sudden discharge of static electricity from your finger or other conductor can destroy static sensitive devices or microcircuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge ESD may not appear to be affected at all and can work perfectly throughout a normal cycle The device may function normally for a while but it has been degraded in the internal layers reducing its life expectancy Networks built into many integrated circuits provide some protection but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions Generating static The following table shows that e Different activities generate different amounts of static electricity e Staticelectricity increases as humidity decreases
44. Default is Don t Clear Key Ownership HP Keys Custom Keys Selecting Custom Mode allows you to modify the contents of the secure boot signature databases and the platform key PK that verifies kernels during system start up allowing you to use alternative operating systems Selecting HP Keys causes the computer boot using the preloaded HP specific boot keys Default is HP Keys e FastBoot Enable Disable Fast boot disables the ability to interrupt boot such as pressing f keys to access items before the operating system loads Default is enabled NOTE If Windows 8 detects a serious error it will interrupt the boot process automatically and display advanced boot options From Windows 8 you can press Shift and select Restart to access the screen that lets you boot toa device or troubleshoot your computer Computer Setup Power A NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 6 4 Computer Setup Power Option Description OS Power Management e Idle Power Savings Extended Normal Allows certain operating systems to decrease the processors power consumption when the processor is idle Default is extended e Runtime Power Management Enable Disable Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor Default is enabled Hardware Power SATA Power
45. Description 300W Active PFC SEPA 180W Energy Star 5 0 180W Active PFC 180W regular 1 Prepare the computer for disassembly Preparation for disassembly on page 23 2 Remove the access panel Access panel on page 24 3 Disconnect the power cables from the installed drives and the system board connectors A NOTE Installed drives may vary 1 Main system board power connector labeled PWR 2 Processor system board power connector labeled PWRCPU 3 Primary hard drive 4 Optical drive Power supply 55 Power supply connectors connect to the drives as follows e P3 connector primary hard drive e Pb5connector primary optical drive e P4 connector secondary hard drive 4 Fromthe outside rear of the chassis remove the four silver Torx T15 screws that secure the power supply to the chassis 56 Chapter 5 Removal and replacement procedures Microtower 5 From the inside of the chassis press the power supply release button 1 slide the power supply toward the front of the computer 2 rotate slightly into the computer so the power supply clears the lip on the top of the chassis and then lift the power supply out of the chassis 3 To install the power supply reverse the removal procedure Powersupply 57 58 System board A NOTE All system board spare part kits include replacement thermal material A NOTE System board appearance may vary
46. EDs continue until problem 2 Check if a device is causing the problem by is solved removing ALL attached devices such as hard diskette or optical drives and expansion cards Power on the system If the system enters the POST then power off and replace one device at a time and repeat this procedure until failure occurs Replace the device that is causing the failure Continue adding devices one at a time to ensure all devices are functioning properly 3 Replace the power supply Interpreting POST diagnostic front panel LEDs and audible codes 109 Activity Beeps Possible cause Recommended action 4 Replace the system board Red Power LED flashes five 5 Pre video memory error CAUTION To avoid damage to the DIMMs or the times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved system board you must unplug the computer power cord before attempting to reseat install or remove a DIMM module 1 Reseat DIMMs 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Red Power LED flashes six times 6 once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved Pre video graphics error For systems with a graphics card 1 Reseat the graphics card 2 Replace the graphics card 3 Replac
47. Management Enables or disables SATA bus and or device power management Default is Management enabled S5 Maximum Power Savings Turns off power to all nonessential hardware when system is off to meet EUP Lot 6 requirement of less than 0 5 Watt power usage Default is disabled S5 Make on LAN Enables or disables S5 Wake on LAN Default is Disabled Thermal Fan idle mode This bar graph controls the minimum permitted fan speed NOTE This setting only changes the minimum fan speed The fans are still automatically controlled CPU Fan Speed Shows current processor fan speed 68 Chapter6 Computer Setup F10 Utility Computer Setup Advanced ET NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 6 5 Computer Setup Advanced for advanced users Option Power On Options BIOS Power On Allows you to set e POST messages enable disable Enabling this feature will cause the system to display POST error messages which are error messages displayed on the monitor during the Power On Self Test if the BIOS encounters some kind of problem while starting the PC A POST error message will only display on screen if the computer is capable of booting this far If the POST detects an error before this point a beep code is generated instead Default is disabled e After Power Loss off on previous state Default is Power off Setting this option to Power
48. ONT Front 1 0 Blue Front 0 power Channel A switch DIMM2 DIMM2 White Memory module X1PCIEXP3 PCI Express x1 Black Expansion card Channel B PSWD Password Green Clear system X1PCIEXP2 PCI Expressx1 Black Expansion card jumper passwords SATAO SATA 3 0 Dark Hard drive X1PCIEXP1 PCI Expressx1 Black Expansion card blue SATA1 SATA 3 0 Light Optical Drive X16PCIEXP PCI Express White Expansion card blue x16 60 Chapter5 Removal and replacement procedures Microtower XU1 Processor Green Processor IN OUT Input and Silver Headphone and soldered on output jacks microphone jacks PWRCPU Processor White 4 pin processor USB USB ports Silver USB ports power power connector FRONT Front 1 0 Blue Front l O power DISPLAYPORT DisplayPort Silver DisplayPort USB3 0 switch connector BAT Battery Black RTC battery VGA COMA Display Silver VGA and serial socket connector port connectors Serial port connector MEDIA External Black External media RJ45 USB Network USB Silver Network media device port connector and connector USB ports PAR Parallel port Black Optional parallel PS2 PS 2 Silver Mouse and port connector keyboard System board 61 62 6 Computer Setup F10 Utility Computer Setup F10 Utilities Use Computer Setup F10 Utility to do the following Change factory default settings Set the system date and time Set view change or verify the system configuration including settings for processor graphics memory audi
49. RE en RENE do Suns ERR es R ae TE A AR 3 Serial number location snsc aaneren erniedrigen sns th sns earar a aoai toare rareti enne these sns th caitein ns 4 2 Activating and Customizing the Software eccL LLL esee eee cues e eee eese eene nenne esee e tees pin sese sesso sees eee pn 5 Activating and customizing the software in WindOWs 7 esses eee ee eee en enne ten nennen ntn nein snntn sns tn inse nen 5 Activating the Windows operating system ccsscsssesssesssessesssessecsseseesesesssesesesseceeseeesnseeeesseenseses 5 Downloading Windows 7 updates scssccsccsssssscssessecsseesscessessesseessecsseceeceseceesoesseesaeseesensseesnneaess 5 Installing or upgrading device drivers cesses sees sseeeeee eene ennt tnnt tn nn nnn 6 Customizing the monitor display esee eese sees senses enne sna nnns ns ens sss ns snas nns 6 Activating and customizing the software in Windows 8 s ssscsssssssscsssssesscsecsesessesssesessesaesssssesaesssescaeeaeesneass 6 Activating the Windows Operating System essei esee seen eene eene nennen nnns tnn snnt ne 6 Downloading Windows 8 updates ssccsscsssssscsssesscsssesscessessesseeseeseseseeceesceecaeseesaessaesaeesaeeasesaees 6 Customizing the monitor display esee see eessese eese ee senten entns stets troie tne iiaiai iay 7 SNIUCi iret
50. a 2 5 inch hard drive eee eese eese enn ense testen sth se nasi nest sna 40 Installing a 2 5 inch hard drive lesse eerie sees sense en nnne nennen nnn nnns sarai inne nan 41 ruentem 42 RU GID GU JR EIECTUS OD LOUS DNE 45 DisplayPort connector module elei ese esses eene nennen nennen sns tn inns nn ease nass sesta stas e ses tas isa iT 47 Front I O and power switch assembly cccccsesscsesscsssecsesscseseccessesessessssesessesessesessesessesessesecsessesecseaecseseesensees 48 pni ge M 50 LL lE 51 Lm U 53 UTITUR 55 SEDI R 58 HP ProDesk 405 G2 system board callouts eese eeeseeeeee senes 60 6 Computer Setup F10 i 62 Computer Setup F10 Utilities 0 0 ssssssesesssesscsssesessssssesesesscsescseseesescseseseeassesesesacsesessenesesesseaeaesteseaeseseeneneas 62 Using Computer Setup F10 Utilities ccc esscsssessessssesscsessesscsesseseesesseseseesesecsesseaesseseseesessens 62 C mp t r Setup m 64 Computer Setup Storage cccsscesssecsscceseecssec
51. able e PCI SERR Generation Default is enabled e PCIVGA Palette Snooping which sets the VGA palette snooping bit in PCI configuration space only needed when more than one graphics controller is installed Default is disabled Device Options Allows you to set e Parallel Port Mode enable disable May products that use a parallel port connection require that the parallel port be set to Enhanced Capabilities Port ECP mode before they will work correctly ECP is a Parallel Port mode that increases the speed at which data is transmitted Default is EPP ECP e Num Lock State at Power On off on Default is on e NICPXE Option ROM Download enable disable The BIOS contains an embedded NIC option ROM to allow the unit to boot through the network to a PXE server This is typically used to download a corporate image to a hard drive The NIC option ROM takes up memory space below 1MB commonly referred to as DOS Compatibility Hole DCH space This space is limited This F10 option will allow users to disable the downloading of this embedded NIC option ROM thus giving more DCH space for additional PCI cards which may need option ROM space Default is enabled e Netclone ROM enable disable Only available on computers with the NetClone operating system Use this option to enable or disable Netclone ROM Default is disabled Computer Setup F10 Utilities 69 Recovering the Configuration Settings This method of recovery require
52. able the stringent security feature in Computer Setup and you forget the setup password or the power on password the computer is inaccessible and can no longer be used Enabling the stringent password disables the ability to reset the password by moving the jumper on the system board If you lose or forget the password the system board must be replaced This scenario is not covered under warranty To prevent the computer from becoming permanently unusable record your configured setup password or power on password in a safe place away from your computer Without these passwords the computer cannot be unlocked To disable the power on or setup password features or to clear the power on or setup passwords complete the following steps 112 Chapter9 Password security and resetting CMOS Shut down the operating system properly then turn off the computer and any external devices and disconnect the power cord from the power outlet With the power cord disconnected press the power button again to drain the system of any residual power A WARNING Toreduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching A CAUTION When the computer is plugged in the power supply always has voltage applied to the system board even when the unit is turned off Failure to disconnect the power cord can re
53. ace the graphics card Certain typed symbols do not appear correct Cause Solution The font you are using does not support that particular symbol Use the Character Map to locate and select the appropriate symbol You can copy the symbol from the Character Map into a document In Windows 7 click Start select All Programs select Accessories select System Tools and then select Character Map In Windows 8 on the Start screen type ch and then select Character Map from the list of applications Solving audio problems If the computer has audio features and you encounter audio problems see the common causes and solutions listed in the following table Sound cuts in and out Cause Solution Processor resources are being used by other open applications Shut down all open processor intensive applications Solving audio problems 85 86 Sound does not come out of the speaker or headphones Cause Software volume control is turned down or muted Solution Double click the Speaker icon on the taskbar then make sure that Mute is not selected and use the volume slider to adjust the volume NOTE In Windows 8 the taskbar is available at the bottom of the Desktop screen Audio is hidden in Computer Setup The external speakers are not turned on Enable the audio in Computer Setup Security gt Device Security gt System Audio Turn on the external speakers The audio device may be connected to the
54. acement procedures Microtower Drives Description Optical drives DVD RW drive DVD ROM drive Blu ray BD RW SuperMulti XL Drive Hard drives and solid state drives SSDs 2 TB 7200 rpm 3 5 inch 1 TB hybrid SSD 2 5 inch 1 TB 7200 rpm 3 5 inch 500 GB 10000 rpm 500 GB 7200 rpm 2 5 inch self encrypting SED 500 GB hybrid SSD 2 5 inch 500 GB 7200 rpm 3 5 inch 500 GB 7200 rpm 2 5 inch 256 GB Solid state Drive SSD self encrypting SED 256 GB Solid state Drive SSD 180 GB Solid state Drive SSD 128 GB Solid state Drive SSD self encrypting SED 128 GB Solid state Drive SSD 120 GB Solid state Drive SSD Drive adapters Hard drive carrier 2 5 inch to 3 5 inch Removable frame carrier installs in optical drive bay includes adapter for 2 5 inch hard drives When installing drives follow these guidelines e The primary Serial ATA SATA hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATAO e Connect a secondary hard drive or an optical drive to the light blue SATA connector on the system board labeled SATA1 Drives 33 e HP has provided four extra 6 32 hard drive mounting screws installed on the front of the chassis behind the bezel 1 The mounting screws are required for 3 5 inch and 2 5 inch hard drives installed in the hard drive bays If you are replacing a driv
55. ams go to http www hp com recycle 1 Prepare the computer for disassembly Preparation for disassembly on page 23 2 Removethe access panel Access panel on page 24 3 Locatethe battery and battery holder on the system board A NOTE On some computer models it may be necessary to remove an internal component to gain access to the battery 4 Depending on the type of battery holder on the system board complete the following instructions to replace the battery Type 1 a Lift the battery out of its holder b Slide the replacement battery into position positive side up The battery holder automatically secures the battery in the proper position RTCbattery 45 Type 2 a Toreleasethe battery from its holder squeeze the metal clamp that extends above one edge of the battery When the battery pops up lift it out 1 b To insert the new battery slide one edge of the replacement battery under the lip of the holder with the positive side up Push the other edge down until the clamp snaps over the other edge of the battery 2 Type3 a Pull back on the clip 1 that is holding the battery in place and remove the battery 2 b Insert the new battery and position the clip back into place e o ET NOTE After the battery has been replaced use the following steps to complete this procedure 5 Replace the computer access panel 6 Plugin the computer and turn on power to the computer
56. are problems see the applicable solutions listed in the following table Computer will not continue and the HP logo does not display Cause Solution ROM issue POST error has occurred Observe the beeps and LED lights on the front of the computer See Appendix A POST error messages on page 104 to determine possible causes See the Worldwide Limited Warranty for terms and conditions Computer will not continue after HP logo screen displays Cause Solution System files may be damaged In Windows 7 use recovery media to scan hard drive for errors or use Windows Startup Repair to fix problems that might prevent Windows from starting correctly Windows Startup Repair is one of the recovery tools in the System Recovery Options menu You can also create a system repair disc that contains the System Recovery Options menu If the problem is severe enough that Startup Repair doesn t start on its own and you can t access the System Recovery Options menu on your computer s hard disk you can get to the menu and start Startup Repair by using the Windows installation disc or a system repair disc that you created earlier In Windows 8 use Automatic Repair to fix problems that might prevent Windows from starting correctly 102 Chapter 7 Troubleshooting without diagnostics Computer will not continue after HP logo screen displays Cause Solution To access Automatic Repair 1 Press the Windows logo to open the Settings charm 2 Se
57. as good as your most recent backup 1 After you successfully set up the computer create recovery media This step creates a backup of the recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced You will use a USB flash drive to create a bootable recovery drive that can be used to troubleshoot a computer that is unable to start The USB flash drive can be used to reinstall the original operating system and the programs that were installed at the factory A NOTE Any information on the USB flash drive will be erased before the recovery media is created e To create the Windows 8 1 recovery media from the Start screen type recovery drive then click on Create a recovery drive Follow the on screen instructions to continue e To create the Windows 8 recovery media from the Start screen type recovery drive and then click on Settings then click on Create a recovery drive Follow the on screen instructions to continue 2 Use the Windows tools to create system restore points and create backups of personal information For more information and steps see Help and Support From the Start screen type he lp and then select Help and Support Restoring and recovering using Windows tools Windows offers several options for restoring from backup refreshing the computer and resetting the computer to its original state For
58. boards Ps 2 USB USB unbranded Katydid Smart card CCID Wireless keyboard mouse and dongle kit for use in all countries except for Brazil Washable 12 Chapter3 Illustrated parts catalog Drives Description Hard drives and solid state drives SSDs 2 TB 7200 rpm 3 5 inch 1 TB hybrid SSD 2 5 inch 1 TB 7200 rpm 3 5 inch 500 GB 10000 rpm 500 GB 7200 rpm 2 5 inch self encrypting SED 500 GB hybrid SSD 2 5 inch 500 GB 7200 rpm 3 5 inch 500 GB 7200 rpm 2 5 inch 256 GB Solid state Drive SSD self encrypting SED 256 GB Solid state Drive SSD 180 GB Solid state Drive SSD 128 GB Solid state Drive SSD self encrypting SED 128 GB Solid state Drive SSD 120 GB Solid state Drive SSD Optical drive Blu ray BD RW SuperMulti XL Drive DVD RW drive DVD ROM drive Drives 13 PCI boards Description 1 AMD Radeon HD8350 DH PCle x16 graphics card 1 GB 2 Nvidia NVS310 PCle x16 graphics card 512 MB Nvidia NVS315 PCle x16 graphics card 1 GB AMD Radeon HD8490 DP PCle x16 graphics card 1 GB AMD Radeon HD8470 PCle x16 graphics card 2 GB for use only in the People s Republic of China 3 DisplayPort connector module 4 Nvidia GeForce GT630 DP PCle x16 graphics card 2 GB 5 Printer port PCI card 6 Serial port PCI card 7 Intel PRO 1000 single port GbE NI
59. boot key database a Enter the F10 setup utility b Goto the Security menu Select Secure Boot Configuration d Inthe Key Management section select clear Secure boot keys e Use space key to select clear f Pressthe F10 key to accept changes g From the main menu select File gt Save Changes and Exit If the Ownership Tag or Asset Tag is set manually clear it under Security gt System Ids Select File Save Changes and Exit To clear the Setup or Power On passwords if set and clear any other settings power down the computer and remove the AC power cord and the computer hood 130 AppendixB Statement of Volatility 11 12 13 14 15 16 17 Locate the green two pin password jumper on header E49 labeled PSWD and remove it Remove the AC power wait 10 seconds until the unit AC power has drained out then press the clear CMOS button This is typically a yellow push button labeled CMOS Replace the hood and AC power cord and turn the computer on The passwords are now cleared and all other user configurable non volatile memory settings are reset to their factory default values Enter the F10 setup utility Select File gt Default Setup gt Restore Factory Settings as Default This will set the default settings back to the factory defaults Select File gt Apply Defaults and Exit Shut down the computer remove the AC power cord and place the blue green jumper back on header E49 Replace t
60. cards Expansion cards on page 29 e Fansink Fan sink on page 50 4 Disconnect all cables connected to the system board noting their location for reinstallation 5 Removethe six Torx T15 screws 1 that secure the system board to the chassis Chapter 5 Removal and replacement procedures Microtower 6 Slide the system board toward the front of the computer to disengage the 1 0 panel 2 and then lift the system board out of the computer 3 When reinstalling the system board first insert the I O panel back into the slots in the rear of the chassis and then align the board with the chassis screw holes A NOTE When replacing the system board you must change the chassis serial number in the BIOS System board 59 HP ProDesk 405 G2 system board callouts cmos CPUFAN PS2 PWR td ee RJA5 USB DIMM1 DIMM2 x PSWD VGA COMA SATAO SATA1 DISPLAY PORT XU1 USB PWRCPU FRONTUSB3 0 IN OUT X16PCIEXP BAT X1PCIEXP1 rees viv MEDIA X1PCIEXP2 PAR X1PCIEXP3 PB LED FRONT SPKR COMB SysBdLabel SysBd Color Component Sys Bd Label Sys Bd Color Component Connector Connector CMOS CMOS button Yellow Reset CMOS PB LED Front 1 0 Black Front l O0 power switch CPUFAN Processor fan White Processor fan COMB Serial Port Black Optional second connector serial port PWR Power White 24 pin main SPKR Speaker White Speaker connector power connector connector DIMM1 DIMM1 Black Memory module FR
61. cked or not turning 2 Open the access panel press the power button and see if OR the processor fan or other system fan spins If the fan does not spin make sure the fan cable is plugged onto the The heat sink is not properly attached to the processor system board header 3 If fan plugged in and not spinning replace it Power LED flashes Red four times once every second followed by a two second pause and the computer beeps four times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Power failure power supply is overloaded 1 If equipped with a voltage selector check that the voltage selector located on the rear of the power supply some models is set to the appropriate voltage Proper voltage setting depends on your region 2 Open the access panel and ensure the power supply cable is seated into the connector on the system board 3 Check if a device is causing the problem by removing ALL attached devices such as hard drives or optical drives and expansion cards Power on the system If the system enters POST then power off and replace one device at a time and repeat this procedure until failure occurs Replace the device that is causing the failure Continue adding devices one at a time to ensure all devices are functioning properly 4 Replace the power supply 5 Replace the system board Solving power problems 77 Solving hard drive problems Hard drive error occurs
62. covery when Windows is not responding esses 125 System Recovery using recovery media select models only 125 Using HP Recovery Disc operating system discs select models only 126 Appendix A Power cord set requirements ccce e eee ee eee ee eee ee ese eese saos s es sese s asse essa sesso stesso sesso seo sae seos 128 General ESTER EET EROUTTEEL n 128 Japanese power cord requirements ccccssecsesssesssesscessecsecssecsseceesseesseesssesssesssesesesecsaeesaecseesseesseesesseessesees 128 Country Specific requirements sccsscssecsscssessesssesesecssesssessesseesssesesseeesecsaecascaeesaeeseeseessaeseeseesseeseeeaeeses 129 Anpendix B Statement of Volatility irure roe vs cccedewscccccccasssnosssnnvevercvnes deduduwcenececceansensossoonbevebnes ov ddnendvdaddcceees 130 Appendice SpecIBCOHOBS usos eres aco oa o NR EBEN IE Me Sas P E A RM D MEER AM E EE E Pares M eR RM E ERE PEE ELdE 132 LL meer pH 134 viii 1 Product features Standard configuration features Features may vary depending on the model For support assistance and to learn more about the hardware and software installed on your computer model run the HP Support Assistant utility Standard configuration features 1 Front panel components Drive configuration may vary by model Some models have a bezel blank cov
63. d properly seated Make sure the latches are in the closed position 3 5 Repeat steps 3 and 4 to install any additional modules The computer should automatically recognize the additional memory the next time you turn on the computer 28 Chapter5 Removal and replacement procedures Microtower Expansion cards Nvidia NVS310 PCle x16 graphics card 512 MB Nvidia NVS315 PCle x16 graphics card 1 GB AMD Radeon HD8490 DP PCle x16 graphics card 1 GB AMD Radeon HD8470 PCle x16 graphics card 2 GB for use only in the People s Republic of China AMD Radeon HD8350 DH PCle x16 graphics card 1 GB Nvidia GeForce GT630 DP PCle x16 graphics card 2 GB Intel PRO 1000 single port GbE NIC includes bracket Serial port PCI card Printer port PCI card The computer has three PCI Express x1 expansion slots and one PCI Express x16 expansion slot that is downshifted to a x4 slot A NOTE You can install a PCI Express x1 x8 or x16 expansion card in the PCI Express x16 slot For dual graphics card configurations the first primary card must be installed in the PCI Express x16 slot To remove replace or add an expansion card 1 Prepare the computer for disassembly Preparation for disassembly on page 23 2 Remove the access panel Access panel on page 24 3 Remove the screw that holds down the expansion card retention latch 1 then slide the latch up 2 and pull it off the rear
64. des and text messages scesecssessscssessecssessessseseesoecseessesaeessseaeescessscesseasseseeseeceseenssssesseeees 104 Interpreting POST diagnostic front panel LEDs and audible codes eese 109 9 Password security and resetting CMOS cc Lecce ee eee eene e eere eee ee ene ee ease D A ee esso nOn ease ees esee esa sonno 112 Resetting the password jumper lesse esses eese ee eren nennt then tnn tns tse th setas tasa sagesse sns sss sa sess sss se sensa snas 112 Changing a Setup or Power On password ee eeeeeeeeceeececeeceecescescescesceecencesceaeeaceseeaeeacesceaeeecesseaeeeeseeseeeeeaeees 113 Deleting a Setup or Power On password cccscssccsssssecsscsscssscsscesecescessecsseseeceecsseceseseecsecseecaesaeesaeecsessaeeaeeaaes 114 Clearing and resetting the CMOS 2 00 ee eesesseeseseceeeecescesceeceeceecuseceesecuecsaecesessceeceacesesaeeeceecaeeaeeneeeeeeeeeeeeeees 114 T0 HPPCHarduare DIGUNGSUCS oi icine ini neuen 116 Why run HP PC Hardware Diagnostics cssccssecssesssesscesscessessceeceasecsecsaeseeceecaeeceseceeeeneseeeeseeeseeesaeeseeeess 116 How to access and run HP PC Hardware Diagnostics eee sees esee eene tn nennen nennt 116 Downloading HP PC Hardware Diagnostics UEFI to a USB device cssssesesscssssescssessessssessssessesessesessesesees 116 11 System backup and FeCOVeFy ioieo eo
65. drive A CAUTION All removable media should be taken out of a drive before removing the drive from the computer 1 Prepare the computer for disassembly Preparation for disassembly on page 23 Remove the access panel Access panel on page 24 2 3 Remove the front bezel Front bezel on page 25 4 Disconnect the power cable and data cable from the back of the optical drive A CAUTION Whenremoving the cables pull the tab or connector instead of the cable itself to avoid damaging the cable 5 Push the green release latch on the right rear side of the drive toward the center of the drive 1 and push the rear of the drive forward to unlock it 2 and then slide the drive out of the drive bay 3 Installing a slim optical drive 1 Prepare the computer for disassembly Preparation for disassembly on page 23 2 Remove the access panel Access panel on page 24 3 Remove the front bezel Front bezel on page 25 If you are installing a drive in a bay covered by a bezel blank remove the bezel blank See Optical drive bezel blank on page 26 for more information 36 Chapter5 Removal and replacement procedures Microtower 4 5 10 11 Align the small pins on the release latch with the small holes on the side of the drive and press the latch firmly onto the drive Slide the optical drive through the front bezel 1 all the way into the bay so that the green latch locks onto the chassi
66. e remove the mounting screws from the old drive and install them in the new drive A CAUTION To prevent loss of work and damage to the computer or drive If you are inserting or removing a drive shut down the operating system properly turn off the computer and unplug the power cord Do not remove a drive while the computer is on or in standby mode Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector Handle a drive carefully do not drop it Do not use excessive force when inserting a drive Avoid exposing a hard drive to liquids temperature extremes or products that have magnetic fields such as monitors or speakers If a drive must be mailed place the drive in a bubble pack mailer or other protective packaging and label the package Fragile Handle With Care 34 Chapter5 Removal and replacement procedures Microtower Drive positions 1 Slim optical drive bay 2 3 5 inch internal hard drive bay 3 2 5 inch internal hard drive bay 4 3 5 inch internal hard drive bay NOTE The drive configuration on your computer may be different than the drive configuration shown above NOTE The upper hard drive bay can contain either a 3 5 inch hard drive or a 2 5 inch hard drive but not both To verify the type and size of the storage devices installed in the computer run Computer Setup Drives 35 Removing a slim optical
67. e front of the chassis behind the bezel Refer to Drives on page 33 for an illustration of the location of the extra mounting screws When replacing a hard drive use the four 6 32 mounting screws that were removed from the old drive to install the new one 4 Connect the power cable and data cable to the back of the hard drive 5 If installing a new drive connect the opposite end of the data cable to the appropriate system board connector 22 E NOTE You must connect the primary hard drive data cable to the dark blue connector labeled SATAO to avoid any hard drive performance problems If you are adding a second hard drive connect the data cable to the light blue SATA connector labeled SATA1 6 Replace the computer access panel 7 Reconnectthe power cord and any external devices then turn on the computer 8 Lock any security devices that were disengaged when the access panel was removed Drives 39 Removing a 2 5 inch hard drive 32 Ef NOTE Before you remove the old hard drive be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive 1 2 3 4 5 Prepare the computer for disassembly Preparation for disassembly on page 23 Remove the access panel Access panel on page 24 Disconnect the power cable and data cable from the back of the hard drive Disconnect the power cable and data cable from the back of the hard drive Remove the four 6
68. e not found identified Cause Solution Cable could be loose Check cable connections The system may not have automatically recognized a newly See reconfiguration directions in the Solving Hardware installed device Installation Problems on page 90 section If the system still does not recognize the new device check to see if the device is listed within Computer Setup If it is listed the probable cause is a driver problem If it is not listed the probable cause is a hardware problem If this is a newly installed drive run the Computer Setup utility and try adding a POST delay under Advanced gt Power On Options The device is attached to a SATA port that has been hidden in Run the Computer Setup utility and ensure Device Available is Computer Setup selected for the device s SATA port in Security gt Device Security Drive responds slowly immediately after power up Run Computer Setup and increase the POST Delay in Advanced gt Power On Options CD ROM or DVD devices are not detected or driver is not loaded Cause Solution Drive is not connected properly or not properly configured See the documentation that came with the optional device Movie will not play in the DVD drive Cause Solution Movie may be regionalized for a different country See the documentation that came with the DVD drive 98 Chapter7 Troubleshooting without diagnostics Movie will not play in the DVD drive Cause Decoder software is not ins
69. e the connectors farther apart using an external USB hub 88 Chapter7 Troubleshooting without diagnostics Keyboard commands and typing are not recognized by the computer Cause Keyboard connector is not properly connected Program in use has stopped responding to commands Solution Shut down the computer reconnect the keyboard to the back of the computer and then restart the computer Shut down your computer using the mouse and then restart the computer Keyboard needs repairs See the Worldwide Limited Warranty for terms and conditions Computer is in Sleep state Cursor will not move using the arrow keys on the keypad Cause The Num Lock key is on Mouse does not respond to movement or is too slow Cause Mouse connector is not properly plugged into the back of the computer Press the power button to resume from Sleep state CAUTION When attempting to resume from Sleep date do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Solution Press the Num Lock key The Num Lock light should be off if you want to use the arrow keys on the keypad You can disable or enable the Num Lock key in Computer Setup at Advanced gt Device Options Solution Shut down the computer using the keyboard Windows 7 1 Press the Ctrl and Esc keys at the same time or press the Windows logo key to display the Start menu
70. e the system board For systems with integrated graphics replace the system board Red Power LED flashes seven 7 System board failure ROM times once every second detected failure prior to followed by a two second pause video Beeps stop after fifth iteration but LEDs continue until problem is solved Red Power LED flashes eight 8 Invalid ROM based on bad times once every second checksum followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved Replace the system board 1 Reflash the system ROM with the latest BIOS image 2 Replacethe system board Red Power LED flashes nine 9 times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem System powers on but is unable to boot 1 Check that the voltage selector located on the rear of the power supply some models is set to the appropriate voltage Proper voltage setting depends on your region 2 Unplug the AC power cord from the computer is solved wait 30 seconds then plug the power cord back in to the computer 3 Replace the system board Red Power LED flashes ten 10 Bad option card 1 Check each option card by removing the card times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved one at a time if multiple cards then power on the s
71. eaches Default is enabled Virtualization Technology enable disable Controls the virtualization features of the processor Changing this setting requires turning the computer off and then back on Default is disabled OS management of Embedded Security Device enable disable This option allows the user to limit OS control of the Embedded Security Device Default is enabled This option is automatically disabled if Trusted Execution Technology is enabled e Reset of Embedded Security Device through OS enable disable This option allows the user to limit the operating system ability to request a Reset to Factory Settings of the Embedded Security Device Default is disabled NOTE To enable this option a Setup password must be set e No PPI provisioning Windows 8 only This option lets you set Windows 8 to bypass the PPI Physical Presence Interface requirement and directly enable and take ownership of the TPM on first boot You cannot change this setting after TPM is owned initialized unless the TPM is reset Default is disabled for non Windows 8 systems and enabled for Windows 8 e Allow PPI policy to be changed by OS Enabling this option allows the operating system to execute TPM operations without Physical Presence Interface Default is disabled NOTE Toenable this option a Setup password must be set DriveLock Security Allows you to assign or modify a master or user password for hard drives When this feature is enabled t
72. earance on all vented sides of the computer and above the monitor to permit the required airflow Never restrict the airflow into the computer by blocking any vents or air intakes Do not place the keyboard with the keyboard feet down directly against the front of the desktop unit as this also restricts airflow Occasionally clean the air vents on all vented sides of the computer Lint dust and other foreign matter can block the vents and limit the airflow Be sure to unplug the computer before cleaning the air vents Never operate the computer with the cover or side panel removed Do not stack computers on top of each other or place computers so near each other that they are subject to each other s re circulated or preheated air If the computer is to be operated within a separate enclosure intake and exhaust ventilation must be provided on the enclosure and the same operating guidelines listed above will still apply Keep liquids away from the computer and keyboard Operating guidelines 17 e Never cover the ventilation slots on the monitor with any type of material e Install or enable power management functions of the operating system or other software including sleep states Routine care General cleaning safety precautions DP 2 3 4 5 6 Never use solvents or flammable solutions to clean the computer Never immerse any parts in water or cleaning solutions apply any liquids to a clean cloth and then use the cloth
73. ection describes an overview of backing up restoring and recovering options For more details about the Windows Backup and Restore tools provided see Help and Support To access Help and Support select Start Help and Support Recovery after a system failure is only as good as your most recent backup 120 Chapter 11 System backup and recovery 1 After you successfully set up the computer create recovery media This media can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced See Creating recovery media on page 121 2 As you add hardware and software programs create system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time A system restore point contains information that Windows uses such as registry settings Windows creates a system restore point for you automatically during a Windows update and during other system maintenance such as a software update security scanning or system diagnostics You can also manually create a system restore point at any time For more information and steps for creating specific system restore points see Help and Support To access Help and Support select Start Help and Support 3 Asyou add photos video music and other personal files create a backup of your personal information If files are accidentally deleted from the hard drive and the
74. ed after purchase Any personal files must be restored from backups you made If you were not able to create system recovery DVDs or USB flash drive you can order a recovery disc set from support Go to http www hp com support select your country or region and follow the on screen instructions 334 E NOTE Always use the System Restore procedure before you use the System Recovery program See System Restore on page 123 You must choose one of the following methods to perform a System Recovery e Recovery image Run System Recovery from a recovery image stored on your hard disk drive The recovery image is a file that contains a copy of the original factory shipped software To perform a System Recovery from a recovery image see System Recovery when Windows is responding on page 124 or System Recovery when Windows is not responding on page 125 e Recovery media Run System Recovery from recovery media that you have created from files stored on your hard disk drive or purchased separately See System Recovery using recovery media select models only on page 125 System Recovery when Windows is responding A CAUTION System Recovery deletes all data and programs you created or installed Before you begin back up any important data to a CD or DVD or to a USB flash drive A NOTE In some cases you must use recovery media for this procedure If you have not already created this media follow the instructions i
75. emory Add more memory Hard drive fragmented Defragment hard drive Program previously accessed did not release reserved memory back to the system Restart the computer Virus resident on the hard drive Run virus protection program Too many applications running Windows 7 1 2 Close unnecessary applications to free up memory Add more memory Some applications run in the background and can be closed by right clicking on their corresponding icons in the task tray To prevent these applications from launching at startup In Windows 7 a Goto Start gt All Programs gt Accessories gt Run b Typemsconfig and then press Enter c On the Startup tab of the System Configuration Utility clear applications that you do not want to launch automatically and the click OK In Windows 8 a Onthe Start screen right click and then select the All apps icon b Under Windows System click Run Typemsconfig andthen press Enter d OntheStartup tab of the System Configuration Utility clear applications that you do not want to launch automatically and the click OK Some software applications especially games are stressful on the graphics subsystem Cause unknown 1 Lower the display resolution for the current application or consult the documentation that came with the application for suggestions on how to improve performance by adjusting parameters in the application
76. er LED flashes Red five times once every second followed by a two second pause and the computer beeps five times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Memory is installed incorrectly or is bad 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replacethe system board Solving memory problems 97 Solving CD ROM and DVD problems If you encounter CD ROM or DVD problems see the common causes and solutions listed in the following table or to the documentation that came with the optional device System will not boot from CD ROM or DVD drive Cause Solution The device is attached to a SATA port that has been hidden inthe Run the Computer Setup utility and ensure Device Available is Computer Setup utility selected for the device s SATA port in Security gt Device Security Removable Media Boot is disabled in the Computer Setup utility Run the Computer Setup utility and enable booting to removable media in Storage Storage Options Ensure CD ROM is enabled in Storage gt Boot Order Network Boot is enabled in Computer Setup Run the Computer Setup utility and disable Network Boot in Security Network Boot Non bootable CD in drive Try a bootable CD in the drive Boot order not correct Run the Computer Setup utility and change boot sequence in Storage gt Boot Order Driv
77. er a power cycle or reboot If the user does not enter the correct power on password the unit will not boot Password Options This selection appears only if a power on password or setup password is set Allows you to enable disable e Lock Legacy Resources determines whether or not Windows Device Manager is allowed to change resource settings for serial and parallel ports e Stringent security enabling the stringent password disables the ability to reset the password by moving the jumper on the system board Default is disabled CAUTION If you enable the stringent security feature and you forget the setup password or the power on password the computer is inaccessible and can no longer be used If you lose or forget the password the system board must be replaced This scenario is not covered under warranty To prevent the computer from becoming permanently unusable record your configured setup password or power on password in a safe place away from your computer Without these passwords the computer cannot be unlocked e Setup Browse Mode appears if a setup password is set allows viewing but not changing the F10 Setup Options without entering setup password Default is enabled e X Password prompt on F9 amp F12 requires setup password to use these boot functions Default is enabled e Network Server Mode Default is disabled Device Security Allows you to set Device Available Device Hidden default
78. er to prevent system board or component damage Solving general problems You may be able to easily resolve the general problems described in this section If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation contact an authorized dealer or reseller A WARNING When the computer is plugged into an AC power source voltage is always applied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching Cannot access the Computer Setup F10 Utility when booting the computer Cause Solution The Computer Setup F10 Utility is set to fast boot causing the Before turning on the computer press and hold F10 Turn on the F10 access screen to display too briefly when booting the computer and continue to hold F10 until the Computer Setup computer F10 Utility is displayed or Follow the Windows 8 instructions for rebooting the computer into the Computer Setup F10 Utility Computer appears locked up and will not turn off when the power button is pressed Cause Solution Software control of the power switch is not functional 1 Press and hold the power button for at least four seconds until the computer turns off 2 Disconnect the power cord from the electrical outlet Computer will not respo
79. ering the optical drive bay 1 Slim Optical Drive optional 5 Hard Drive Activity Light 2 Dual State Power Button 6 USB 3 0 Ports blue 3 Microphone Connector 7 Headphone Connector 4 SD Card Reader NOTE The Power On Light is normally white when the power is on If it is flashing red there is a problem with the computer and it is displaying a diagnostic code 2 Chapter 1 Product features Rear panel components 1 Power Cord Connector 7 Voltage Select Switch included on some models only 2 gt Line In Audio Connector blue 8 lt J Line Out Connector for powered audio devices green 3 DisplayPort Monitor Connector 9 eS USB 2 0 Ports black 4 lOlOlA Serial Connector 10 O VGA Monitor Connector 5 E RJ 45 Network Connector 11 PS 2 Keyboard Connector purple 6 PS 2 Mouse Connector green NOTE Anoptional second serial port and an optional parallel port are available from HP The integrated graphics cannot be enabled when a discrete graphics card is installed Rear panel components 3 Serial number location Each computer has a unique serial number and a product ID number that are located on the exterior of the computer Keep these numbers available for use when contacting customer service for assistance 4 Chapter 1 Product features 2 Activating and Customizing the Software ET NOTE This chapter provides information for both Windows 7 and Windows 8
80. eseecsscceseeecsccecseecseececeeeessecesaeecseeeesaeeeseeeesaeeeseeess 65 Computer Setup SEcUrity asessceeeecescceeascescasensaseneccsusecacecsassusscessscedandszenteonsedacycnecesasesbanesbededeecdanisaed 66 Computer Setup POWE nicin iisi i a a ia GER dn Oda aa aai 68 Computer Setup Advanced sccssccssssssessecssecssesssessecssesssesssessceseeseeasecseeaeesaesseeseeseesseeseesseseass 69 Recovering the Configuration Settings cssssseessessssssesssessecssesssessessescssecssensecseeessensecssessseseecseesssesseessessesaes 70 7 Troubleshooting without diagnostics ccccccsssceeeecccsssccceeccccsssccccccccnsnscccccccccsccecccccccessecceccscccssecceseeeees 71 SEI 71 Before you call for technical support lees eese esee eene nnns nn nnne naso nns na stn seta senes tese sesta seta seras 71 h ibunlccspemep 72 Solving general Problems RR 73 ITem E 77 Solving hard drive problems ssssccssecssssssssssssssesssessesssesssessecssesesesseeseeseeseeeseesaeeseesaeesaeeseessaesseeseecasesseeees 78 Solving media card reader problems cccscesscessesscesscesecesecsseesecesecsesecsseeseecseesseesaessaesaeesaesseesseesseeeneeesseaes 80 Solving display probl rris 5 erede e tae e ette n na en venta ue ne inn ctu
81. ess may take over an hour depending on file size and the speed of the computer 1 Select Start gt All Programs gt Maintenance gt Backup and Restore 2 Follow the on screen instructions to set up your backup System Restore If you have a problem that might be due to software that you installed on your computer or if you want to restore the system to a previous state without losing any personal information use System Restore to return the computer to a previous restore point EA NOTE Always use this System Restore procedure before you use the System Recovery feature To start System Restore Backing up restoring and recovering in Windows 7 123 1 Close all open programs 2 Click the Start button right click Computer and then click Properties 3 Click System protection System Restore click Next and then follow the on screen instructions System Recovery VAN WARNING This procedure will delete all user information To prevent loss of information be sure to back up all user information so you can restore it after recovery System Recovery completely erases and reformats the hard disk drive deleting all data files that you have created and then reinstalls the operating system programs and drivers However you must reinstall any software that was not installed on the computer at the factory This includes software that came on media included in the computer accessory box and any software programs you install
82. ess panel on page 24 3 From the outside front of the chassis remove the two Torx T15 screws that secure the speaker to the front of the chassis tat y v e 4 Fromthe inside of the chassis disconnect the speaker cable from the system board connector labeled SPKR Speaker 51 5 Under the drive cage remove the speaker cable from the clip built into the base of the chassis 1 and then remove the speaker from the chassis 2 To replace the speaker reverse the removal procedures 52 Chapter5 Removal and replacement procedures Microtower Fan iy IMPORTANT System fan only ships with select models Most models do NOT include a system fan On models without a fan Mylar covers the inside of the fan grill on the rear of the computer 1 Prepare the computer for disassembly Preparation for disassembly on page 23 2 Remove the access panel Access panel on page 24 3 From the outside rear of the chassis remove the three Phillips screws that secure the fan to the chassis 4 Fromthe inside of the chassis disconnect the fan control cable 1 from the system board connector labeled CHFAN2 Fan 53 5 Liftthe fan out of the chassis 2 To install the fan reverse the removal procedure Be sure to orient the air flow out of the computer 54 Chapter5 Removal and replacement procedures Microtower Power supply Ef NOTE System board appearance may vary
83. evice is listed within Computer Setup If it is listed the probable cause is a driver problem If it is not listed the probable cause is a hardware problem If this is a newly installed drive run the Computer Setup utility and try adding a POST delay under Advanced gt Power On Options The device is attached to a SATA port that has been hidden in Computer Setup Drive responds slowly immediately after power up Chapter 7 Troubleshooting without diagnostics Run the Computer Setup utility and ensure Device Available is selected for the device s SATA port in Security Device Security Run Computer Setup and increase the POST Delay in Advanced gt Power On Options Nonsystem disk NTLDR missing message Cause The system is trying to start from the hard drive but the hard drive may have been damaged System files missing or not properly installed Solution A Perform Drive Protection System DPS testing in system ROM 1 Insert bootable media and restart the computer 2 Boot to the windows installation media and select the recovery option If only a restore kit is available then select the File Backup Program option and then restore the system 3 Install system files for the appropriate operating system Hard drive boot has been disabled in Computer Setup Run the Computer Setup utility and enable the hard drive entry in the Storage gt Boot Order list Bootable hard drive is not attached as
84. f the power on state voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board The memory module sockets have gold plated metal contacts When upgrading the memory it is important to use memory modules with gold plated metal contacts to prevent corrosion and or oxidation resulting from having incompatible metals in contact with each other Static electricity can damage the electronic components of the computer or optional cards Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object When handling a memory module be careful not to touch any of the contacts Doing so may damage the module 1 Prepare the computer for disassembly Preparation for disassembly on page 23 2 Remove the access panel Access panel on page 24 3 Open both latches of the memory module socket 1 and insert the memory module into the socket 2 9 ET NOTE Amemory module can be installed in only one way Match the notch on the module with the tab on the memory socket For maximum performance populate the sockets so that the memory capacity is spread as equally as possible between Channel A and Channel B 4 Pushthe module down into the socket ensuring that the module is fully inserted an
85. first in a multi hard drive configuration Bootable hard drive is not listed first in the Boot Order If attempting to boot from a hard drive ensure it is attached to the system board dark blue SATA connector Run the Computer Setup utility and select Storage gt Boot Order and ensure the bootable hard drive is listed immediately under the Hard Drive entry Computer will not boot from hard drive Cause The device is attached to a SATA port that has been hidden in Computer Setup Boot order is not correct Solution 1 Check SATA cable connections 2 Run the Computer Setup utility and ensure Device Available is selected for the device s SATA port in Security Device Security Run the Computer Setup utility and change boot sequence in Storage gt Boot Order Hard drive is damaged Observe if the front panel Power LED is blinking RED and if any beeps are heard See Appendix A POST error messages on page 104 to determine possible causes for the blinking red and beep codes See the Worldwide Limited Warranty for terms and conditions Computer seems to be locked up Cause Program in use has stopped responding to commands Solution 1 Use the task manager to close programs that do not respond 2 Attempt the normal Windows Shut Down procedure If this fails press the power button for four or more seconds to turn off the power To restart the computer press the power button again Solvin
86. g hard drive problems 79 Solving media card reader problems Media card will not work in a digital camera after formatting it in Windows Cause Solution By default Windows will format any media card with a capacity Either format the media card in the digital camera or select FAT greater than 32MB with the FAT32 format Some digital cameras file system to format the media card in a computer with Windows use the FAT FAT16 amp FAT12 format and can not operate with a FAT32 formatted card A write protected or locked error occurs when attempting to write to the media card Cause Solution Media card is locked Locking the media card is a safety feature If using an SD card make sure that the lock tab located on the that prevents writing to and deleting from an SD Memory Stick right of the SD card is not in the locked position If using a PRO card Memory Stick PRO card make sure that the lock tab located on the bottom of the Memory Stick PRO card is not in the locked position Can not write to the media card Cause Solution The media card is a read only memory ROM card Check the manufacturer s documentation included with your card to see if it writable Refer to the previous section for a list of compatible cards Media card is locked Locking the media card is a safety feature If using an SD card make sure that the lock tab located on the that prevents writing to and deleting from an SD Memory Stick right of the SD card i
87. ges select File Save Changes and Exit e Ifyou have made changes that you do not want applied select Ignore Changes and Exit e Toresetto factory settings or previously saved default settings some models select Apply Defaults and Exit This option will restore the original factory system defaults A NOTE Not all settings shown in the following sections are available for all models Z CAUTION Do NOT turn the computer power OFF while the BIOS is saving the Computer Setup F10 changes because the CMOS could become corrupted It is safe to turn off the computer only after exiting the F10 Setup screen Computer Setup F10 Utilities 63 Computer Setup File A NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 6 1 Computer Setup File Loe l llr Option Description System Information Lists e Manufacturer e Product name e SKU number e Serial number e Asset tag e Born on date e System Board ID e BIOS Revision and Date e Processor type speed e Installed memory size speed number of channels single or dual if applicable About Displays copyright notice Set Time and Date Allows you to set system time and date Default Setup Save Current Settings as Default Saves the current system configuration settings as the default Restore Factory Settings as Default Restores the factory system configuration settings as the default
88. he computer hood and power cord If Computrace is enabled on the computer see the service provider for instruction to disable the feature 131 C Specifications Chassis Height 13 98 in 355mm Width 6 50 in 165 mm Depth 14 10 in 358 mm Approximate Weight 14 33 lb 6 50 kg Temperature Range Operating 50 to 95 F 10 to 35 C 22 to 140 F 30 to 60 C Nonoperating NOTE Operating temperature is derated 1 0 C per 300 m 1000 ft to 3000 m 10 000 ft above sea level no direct sustained sunlight Maximum rate of change is 10 C Hr The upper limit may be limited by the type and number of options installed Relative Humidity noncondensing Operating 10 90 10 90 Nonoperating 38 7 C max wet bulb 5 95 5 95 Maximum Altitude unpressurized Operating 10 000 ft 3048 m Nonoperating 30 000 ft 9144m Power Supply Standard Efficiency 300W amp 180W active PFC 230 VAC input only 180W Reg 115V 230 VAC input only High Efficiency 180W active PFC EStar 6 80 PLUS Bronze 82 85 82 efficient at 20 50 100 load 115V 82 85 82 efficient at 20 50 100 load 230V Rated Voltage Range Rated Line Frequency Operating Line Frequency 200 240 VAC 300W amp 180W active PFC 100 240 VAC 180W ENERGY STAR 6 115 VAC 230 VAC 180W Reg 50 60 Hz 47 63 Hz Rated Input Current Rated Input Current with Energy Efficient Power Supply 4A 200 VAC 8A 100 VAC 6 3A 100 VAC
89. he connection Make the proper network connections to the printer to the printer Printer may have failed Run printer self test Printer will not turn on Cause Solution The cables may not be connected properly Reconnect all cables and check the power cord and electrical outlet Printer prints garbled information Cause Solution The correct printer driver for the application is not installed Install the correct printer driver for the application The cables may not be connected properly Reconnect all cables Printer memory may be overloaded Reset the printer by turning it off for one minute then turn it back on Printer will not print Cause Solution The printer may be out of paper Check the paper tray and refill it if it is empty Solving keyboard and mouse problems If you encounter keyboard or mouse problems see the documentation that came with the equipment and to the common causes and solutions listed in the following table Awireless keyboard mouse is not working correctly Symptoms include lagging mouse movement jumpy mouse keyboard or no function of mouse keyboard and external drive Cause Solution If your computer is equipped with USB 3 0 ports connected USB Connect the wireless keyboard USB receiver to a USB 2 0 port that 3 0 devices can interfere with the wireless keyboard USB receiver is separated from ports with USB 3 0 devices If you still experience interference you may have to plac
90. he user is prompted to provide one of the DriveLock passwords during POST If neither is successfully entered the hard drive will remain inaccessible until one of the passwords is successfully provided during a subsequent cold boot sequence NOTE This selection will only appear when at least one drive that supports the DriveLock feature is attached to the system Secure Boot Configuration e Legacy Support Enable Disable Allows you to turn off all legacy support on the computer including booting to DOS running legacy graphics cards booting to legacy devices and so on If set to disable legacy boot options in Storage Boot Order are not displayed Default is enabled e Secure Boot Enable Disable Allows you to make sure an operating system is legitimate before booting to it making Windows resistant to malicious modification from preboot to full OS booting preventing firmware attacks UEFI and Windows Secure Boot only allow code signed by pre Computer Setup F10 Utilities 67 Table 6 3 Computer Setup Security continued approved digital certificates to run during the firmware and OS boot process Default is disabled except for Windows 8 systems which have this setting enabled Secure Boot enabled also sets Legacy Support to disabled e Key Management This option lets you manage the custom key settings Clear Secure Boot Keys Don t Clear Clear Allows you to delete any previously loaded custom boot keys
91. indows 8 functionality See http www microsoft com for details This computer may require upgraded and or separately purchased hardware and or a DVD drive to install the Windows 7 software and take full advantage of Windows 7 functionality See http windows microsoft com en us windows7 get know windows 7 for details Safety warning notice A WARNING To reduce the possibility of heat related injuries or of overheating the device do not place the device directly on your lap or obstruct the device air vents Use the device only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice Table of contents EEUU asi REI T I ES 1 Standard configuration features eee ee ee eese esee ee ene seen th stehen these tense senses th ense senses tasse then tones 1 Front panel components ccsccsssessecssesssesssesssessesssesssesecesseeseeaecsecesecaeessecsaecseesaeecsessaesaeeaeseaeesaeesaeeseessneseeaaes 2 R ar panel components e noit oe ERR a E AAE A RU
92. ing and label the package Fragile Handle With Care e Donotremove hard drives from the shipping package for storage Keep hard drives in their protective packaging until they are actually mounted in the computer e Avoid dropping drives from any height onto any surface e fyouareinserting or removing a hard drive turn off the computer Do not remove a hard drive while the computer is on or in standby mode e Beforehandling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector e Donotuse excessive force when inserting a drive e Avoid exposing a hard drive to liquids temperature extremes or products that have magnetic fields such as monitors or speakers Lithium coin cell battery 20 The battery that comes with the computer provides power to the real time clock and has a minimum lifetime of about three years See the appropriate removal and replacement chapter for the chassis you are working on in this guide for instructions on the replacement procedures VAN WARNING This computer contains a lithium battery There is a risk of fire and chemical burn if the battery is handled improperly Do not disassemble crush puncture short external contacts dispose in water or fire or expose it to temperatures higher than 140 F 60 C Do not attempt to recharge the battery Chapter 4 Routine care SATA drive guidelines and disassembly preparation ET NOTE Ba
93. issues that may be caused by the operating system or other software components e Failure ID When a failure is detected that requires hardware replacement a 24 digit Failure ID is generated This ID can then be provided to the call agent who will either schedule support or provide replacement parts How to access and run HP PC Hardware Diagnostics You can run the diagnostics from one of three places depending on your preference and the health of the computer 1 Turnonthe computer and press Esc repeatedly until the BIOS Boot Menu appears 2 Press F2 or select Diagnostics F2 Pressing F2 signals the system to search for the diagnostics in the following locations a A connected USB drive to download the diagnostics tools to a USB drive see the instructions in Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 116 b The hard disk drive c A core set of diagnostics in the BIOS for memory and hard disk drive that are accessible only if the USB or hard disk drive versions are not detected Downloading HP PC Hardware Diagnostics UEFI to a USB device A NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only There are two options to download HP PC Hardward Diagnostics to USB device Option 1 HP PC Diagnostics homepage Provides access to the latest UEFI version 1 Gotohttp www hp com go techcenter pcdiags 2 Clickthe UEFI Dowload link and then select Run
94. it in a secure place Backing up your information You should create your initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup Your initial and subsequent backups allow you to restore your data and settings if a failure occurs You can back up your information to an optional external hard drive a network drive or discs Note the following when backing up e Store personal files in the Documents library and back it up regularly e Backuptemplates that are stored in their associated directories e Save customized settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences e When backing up to discs number each disc after removing it from the drive ET NOTE For detailed instructions on various backup and restore options perform a search for these topics in Help and Support To access Help and Support select Start Help and Support ET NOTE You may be prompted by User Account Control for your permission or password when you perform certain tasks To continue a task select the appropriate option For information about User Account Control see Help and Support Select Start Help and Support To create a backup using Windows Backup and Restore A NOTE The backup proc
95. ity contains the following nonvolatile memory Real Time Clock battery backed up configuration memory 256 Bytes DIMM Serial Presence Detect SPD configuration data 256 Bytes per module 128 Bytes programmable Serial Peripheral Interface SPI ROM for System BIOS 16M Bytes and Super I 0 s masked keyboard ROM overall 2K Bytes The following procedure shows the steps that should be taken to restore the Non Volatile memory found in the Intel based HP ProDesk 405 G2 systems 1 2 Download the latest BIOS system ROM from the HP website Follow the instructions to flash the BIOS that are found on the website Flashing the BIOS will reset it back to factory settings Turn on the system and while system is powering on and after the HP splash screen press the F10 key to enter BIOS setup screen Select Security gt System Security from the main menu If the Embedded Security Device Support option is set to Disable skip to step 7 To erase all security keys from the TPM Under Embedded Security Device in the System Security menu configure Reset to Factory Settings to Reset ET NOTE Although the TPM security keys will be cleared data in the non volatile memory indices may 10 not be Data stored in these indices should not contain security sensitive information If an application locks down and secures the non volatile indices these indices cannot be cleared Press F10 to accept changes To clear the secure
96. ive cables 33 expansioncard 29 memory 27 optical drive 36 Internet access problems 101 K keyboard cleaning 18 keyboard problems 88 L LEDs blinking PS 2 keyboard 109 M media card reader problems 80 memory installation 27 problems 96 specifications 27 memory modules illustrated 9 monitor problems 81 mouse cleaning 19 problems 88 N network port illustrated 14 network problems 92 numericerrorcodes 104 Nvidia GeForce GT630 graphics board illustrated 14 Nvidia NVS310 graphics board illustrated 14 0 operating guidelines 17 operating system media Windows 8 120 operating system media Windows 8 1 120 optical driive removal 36 optical drive installation 36 problems 98 optical drives 13 overheating prevention 17 P password clearing 112 power on 112 setup 112 passwords 113 114 PClboards 14 POST error messages 104 power cord set requirements country specific 129 powerproblems 77 power supply fan 19 illustrated 9 operating voltage range 132 removal and replacement 55 power switch removal and replacement 48 Power On password 113 114 power on password 112 printer port illustrated 14 printer problems 87 problems audio 85 CD ROMorDVD 98 Computer Setup 73 F10 Setup 73 flash drive 100 front panel 100 general 73 harddrive 78 hardware installation 90 Internetaccess 101 keyboard 88 Media CardReader 80 memory 96 monitor 81 mouse 88 network 92 power 77 printer 87 software 102 p
97. ive or may not meet industry Install a working industry standard NIC or change the boot standard specifications sequence to boot from another source Cannot connect to network server when attempting Remote System Installation Cause Solution The network controller is not configured properly Verify Network Connectivity that a DHCP Server is present and that the Remote System Installation Server contains the NIC drivers for your NIC System setup utility reports unprogrammed EEPROM Cause Solution Unprogrammed EEPROM Contact an authorized service provider Solving Network Problems 95 Solving memory problems If you encounter memory problems some common causes and solutions are listed in the following table 96 A CAUTION Power may still be supplied to the DIMMs when the computer is turned off depending on the Management Engine ME settings To avoid damage to the DIMMs or the system board you must unplug the computer power cord before attempting to reseat install or remove a memory module For those systems that support ECC memory HP does not support mixing ECC and non ECC memory Otherwise the computer will not boot the operating system 4 NOTE The memory count will be affected by configurations with the Management Engine ME enabled The ME uses 8MB of system memory in single channel mode or 16MB of memory in dual channel mode to download decompress and execute the ME firmware for Out of Band OOB thi
98. lace press Enter To remove the device from consideration as a bootable device press F5 You can use F5 to disable individual boot items as well as disable EFI boot and or legacy boot NOTE MS DOS drive lettering assignments may not apply after a non MS DOS operating system has started Computer Setup F10 Utilities 65 66 Table 6 2 Computer Setup Storage continued Shortcut to Temporarily Override Boot Order To boot one time from a device other than the default device specified in Boot Order restart the computer and press Esc to access the boot menu and then F9 Boot Order or only F9 skipping the boot menu when the monitor light turns green After POST is completed a list of bootable devices is displayed Use the arrow keys to select the preferred bootable device and press Enter The computer then boots from the selected non default device for this one time Computer Setup Security A NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 6 3 Computer Setup Security Option Description Setup Password Allows you to set and enable a setup administrator password NOTE Ifthe setup password is set it is required to change Computer Setup options flash the ROM and make changes to certain plug and play settings under Windows Power On Password Allows you to set and enable a power on password The power on password prompt appears aft
99. lect Change PC Settings select General and then under Advanced startup click Restart now 3 Select Troubleshoot select Advanced options and then select Automatic Repair Windows starts Automatic Repair 4 Select the account to use to begin Automatic Repair and type the password for the account Windows diagnoses the computer and attempts the repair it Illegal Operation has Occurred error message is displayed Cause Solution Software being used is not Microsoft certified for your version of Verify that the software is certified by Microsoft for your version Windows of Windows see program packaging for this information Configuration files are corrupt If possible save all data close all programs and restart the computer Solving software problems 103 8 POST error messages This appendix lists the error codes error messages and the various indicator light and audible sequences that you may encounter during Power On Self Test POST or computer restart the probable source of the problem and steps you can take to resolve the error condition POST Message Disabled suppresses most system messages during POST such as memory count and non error text messages If a POST error occurs the screen will display the error message To manually switch to the POST Messages Enabled mode during POST press any key except F10 F11 or F12 The default mode is POST Message Disabled The speed at which the comp
100. led in Computer Setup 1 Replace the device 2 Restart the computer Run the Computer Setup utility and ensure that the USB ports are set to Enabled in Security gt USB Security Solving Internet access problems If you encounter Internet access problems consult your Internet Service Provider ISP or refer to the common causes and solutions listed in the following table Unable to connect to the Internet Cause Internet Service Provider ISP account is not set up properly Web browser is not set up properly Solution Verify Internet settings or contact your ISP for assistance Verify that the Web browser is installed and set up to work with your ISP Cable DSL modem is not plugged in Plug in cable DSL modem You should see a power LED light on the front of the cable DSL modem Cable DSL service is not available or has been interrupted due to bad weather Try connecting to the Internet at a later time or contact your ISP If the cable DSL service is connected the cable LED light on the front of the cable DSL modem will be on The CATS UTP cable is disconnected Connect the CAT5 UTP cable between the cable modem and the computers s RJ 45 connector If the connection is good the PC LED light on the front of the cable DSL modem will be on IP address is not configured properly Contact your ISP for the correct IP address Cookies are corrupted A cookie is a
101. lities is being used with Disable monitor energy saver feature energy saver features enabled Dim characters Cause Solution The brightness and contrast controls are not set properly Adjust the monitor brightness and contrast controls Cables are not properly connected Check that the graphics cable is securely connected to the graphics card if applicable or video connector and the monitor Blurry video or requested resolution cannot be set Cause Solution If the graphics controller was upgraded the correct graphics Install the video drivers included in the upgrade kit drivers may not be loaded Monitor is not capable of displaying requested resolution Change requested resolution Graphics card is bad Replace the graphics card The picture is broken up rolls jitters or flashes Cause Solution The monitor connections may be incomplete or the monitor may 1 Be sure the monitor cable is securely connected to the be incorrectly adjusted computer 2 lnatwo monitor system or if another monitor is in close proximity be sure the monitors are not interfering with each other s electromagnetic field by moving them apart 3 Fluorescent lights or fans may be too close to the monitor Monitor needs to be degaussed Degauss the monitor Refer to the documentation that came with the monitor for instructions Solving display problems 83 84 Image is not centered Cause Solution Position may need adjus
102. llowing table are listed in the order in which they should be performed Not all diagnostic lights and audible codes are available on all models Activity Beeps Possible cause Recommended action White Power LED On None Computer on None White Power LED flashes every None Computer in Suspend to None required Press any key or move the mouse to two seconds RAM mode some models wake the computer only or normal Suspend mode Red Power LED flashes two 2 Processor thermal 1 Ensure that the computer air vents are not times once every second protection activated blocked and the processor cooling fan is followed by a two second pause running A fan may be blocked or not turning 2 Open hood press power button and see if the processor fan spins If the processor fan is not spinning make sure the fan s cable is plugged onto the system board header Beeps stop after fifth iteration but LEDs continue until problem is solved OR The heat sink fan assembly is not properly attachedto 5 If fan is plugged in but is not spinning then the processor replace heat sink fan assembly 4 Contact an authorized reseller or service provider Red Power LED flashes four 4 Power failure power supply 1 Open the hood and ensure the 4 or 6 wire times once every second is overloaded power supply cable is seated into the followed by a two second pause connector on the system board Beeps stop after fifth iteration but L
103. ment settings For more information refer to the online documentation provided with the graphics controller utility or the documentation that came with your monitor Right click on the Windows desktop then click Personalize to change display settings Activating and customizing the software in Windows 8 Additional information is available in online help after you activate the operating system A NOTE Be sure there is a 10 2 cm 4 inch clearance at the back of the unit and above the monitor to permit the required airflow Activating the Windows Operating System The first time you turn on the computer the operating system is set up and activated automatically This process takes about 5 to 10 minutes Carefully read and follow the instructions on the screen to complete the activation We recommend that you register your computer with HP during operating system set up so you can receive important software updates facilitate support questions and sign up for special offers You can also register your computer with HP using the Register with HP app on the Start screen A CAUTION After the activation process has begun DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE Turning off the computer during the activation process may damage the software that runs the computer or prevent its proper installation Downloading Windows 8 updates Microsoft may release updates to the operating system To help keep the computer run
104. n follow the on screen instructions Adherence to the procedures and precautions described in this chapter is essential for proper service After completing all necessary removal and replacement procedures run the Diagnostics utility to verify that all components operate properly ET NOTE Not all features listed in this guide are available on all computers Preparation for disassembly See Routine care SATA drive guidelines and disassembly preparation on page 15 for initial safety procedures 1 Remove disengage any security devices that prohibit opening the computer 2 Removeall removable media such as compact discs or USB flash drives from the computer 3 Turn off the computer properly through the operating system then turn off any external devices 4 Disconnect the power cord from the power outlet and disconnect any external devices A CAUTION Turn off the computer before disconnecting any cables Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet In some systems the cooling fan is on even when the computer is in the Standby or Suspend modes The power cord should always be disconnected before servicing a unit 5 As applicable lay the computer down on its side to achieve a safe working position A NOTE During disassembly label each cable as you remove it noting its position and routing Keep all sc
105. n Creating recovery media on page 121 If the computer is working and Windows 7 is responding use these steps to perform a System Recovery 1 Turn off the computer 2 Disconnect all peripheral devices from the computer except the monitor keyboard and mouse 3 Turn on the computer 4 When Windows has loaded click the Start button and then click All Programs e f Security and Protection is listed continue with step 5 e f Productivity and Tools is listed follow the steps in System Recovery when Windows is not responding on page 125 5 Click Security and Protection click Recovery Manager and then click Recovery Manager If prompted click Yes to allow the program to continue 6 Under lI need help immediately click System Recovery 124 Chapter 11 System backup and recovery 9 10 Select Yes and then click Next Your computer restarts When the computer restarts you will see the Recovery Manager welcome screen again Under I need help immediately click System Recovery If you are prompted to back up your files and you have not done so select Back up your files first recommended and then click Next Otherwise select Recover without backing up your files and then click Next System Recovery begins After System Recovery is complete click Finish to restart the computer When Windows has loaded shut down the computer reconnect all peripheral devices and then turn the computer back on System Recove
106. n cn aree ine aes aei ene seg ea at du cran capa eunt 81 Snnt 85 Solving printer problems cescesscessesscessesscessessecsseceecseecsesseesnesssesaesseesaecsaesaeesaesssesesessessesesesseesseseeesseasessesaes 87 Solving keyboard and mouse problems eee eseeeseeeeeen eene nn nennen tania sense tanen ensis ense natns 88 Solving Hardware Installation Problems eese eee sees eeeesee eene eene nennen enses sinn ense a sinas insi ss tnas 90 Solving Network Problems scsscsscsssssssssecsecssecsscssecssesseessesseeasceseesseesesessesscessesssessesssesueenseesseeecseessesseessesaes 92 SOLVING MEMOLY PES TH CERERI EaP Ee EADE EE aa E E ENES 96 Solving CD ROM and DVD problems csscsssssscsssesseessessesssesseceesesecsesaesseesseessesasessesssessseseecsseseeceesseesaesaseses 98 Solving USB flash drive problems eiiis esee eseee senten enne rns innen sintesi tns nn arasin S snis sensns sa 100 Solving front panel component problems eee ee esee eene ne nennen nennt nnn th sena se teste seta se nnt na nnn 100 Solving Internet access problems cccccsscessesssessecssesssessecssecsecsseceecosecesessecseeseesseessesseecseecaessseseeessessesseessess 101 Solving Software problems M EEEEEEEEEEEEEEEEEEEEEEEEEMMM 102 8 POST BERGE MNCS SACS Pn 104 POST numeric co
107. n other countries must meet the requirements of the country where you use the computer General requirements The requirements listed below are applicable to all countries 1 The power cord must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6 m 12 feet The power cord should be routed so that it is not likely to be walked on or pinched by items placed upon it or against it Particular attention should be paid to the plug electrical outlet and the point where the cord exits from the product A WARNING Do not operate this product with a damaged power cord set If the power cord set is damaged in any manner replace it immediately Japanese power cord requirements For use in Japan use only the power cord received with this product A CAUTION Do not use the power cord received with this product on any other products 128 Appendix A Power cord set requirements Country specific requirements Additional requirements specific to a country are shown in parentheses and explained below Country Accrediting Agency Country Accredi
108. n that came with the system to modules were installed in the wrong location determine if you are using the correct memory modules and to verify the proper installation 2 Observethe beeps and LED lights on the front of the computer Beeps and flashing LEDs are codes for specific problems 3 Ifyou still cannot resolve the issue contact Customer Support Power LED flashes Red five times once every second followed by a two second pause and the computer beeps five times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Memory is installed incorrectly or is bad CAUTION To avoid damage to the DIMMs or the system board you must unplug the computer power cord before attempting to reseat install or remove a DIMM module 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Power LED flashes Red six times once every second followed by a two second pause and the computer beeps six times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Graphics card some models is not seated properly or is bad or For systems with a graphics card system board is bad 1 Reseat the graphics card Power on the system 2 Replace the graphics card 3 Replace the system board Solving Hardware Installation Problems 91 92 Power LED flashes Red six time
109. nal device is not turned on Turn off the computer turn on the external device then turn on the computer to integrate the device with the computer system When the system advised you of changes to the configuration Reboot the computer and follow the instructions for accepting you did not accept them the changes A plug and play board may not automatically configure when Use Windows Device Manager to deselect the automatic settings added if the default configuration conflicts with other devices for the board and choose a basic configuration that does not cause a resource conflict You can also use Computer Setup to reconfigure or disable devices to resolve the resource conflict 90 Chapter7 Troubleshooting without diagnostics Table 7 1 Solving Hardware Installation Problems continued Anew device is not recognized as part of the system Cause Solution To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 from the Start screen type c select Control Panel from the list of applications and then select Device Manager USB ports on the computer are disabled in Computer Setup Run the Computer Setup utility and ensure that Device available is selected for appropriate USB ports under Security gt USB Security Computer will not start Cause Solution Wrong memory modules were used in the upgrade or memory 1 Review the documentatio
110. nd regions except for the People s Republic of China For use in the People s Republic of China 2 3 4 Access panel Power supply 300W Active PFC SEPA 180W regular 180W Energy Star 5 0 180W Active PFC 5 Memory modules PC3 12800 CL11 8 GB 4 GB 2 GB System board includes replacement thermal material 6 System board with AMD Quad Core A8 6410 Accelerated Processor with AMD Radeon HD 8400 Discrete Class Graphics 2 4GHz 2MB L2 cache 25W For use in models without Windows 8 1 For use in models with Windows 8 1 Standard For use in models with Windows 8 1 Professional For use in models with NetClone the People s Republic of China only System board with AMD Quad Core A4 6250 Accelerated Processor with AMD Radeon HD 8330 Discrete Class Graphics 2 0GHz 2MB L2 cache 25W For use in models without Windows 8 1 For use in models with Windows 8 1 Standard For use in models with Windows 8 1 Professional For use in models with NetClone the People s Republic of China only System board with AMD Dual Core E1 6050 Accelerated Processor with AMD Radeon HD 8240 Discrete Class Graphics 2 0GHz 1MB L2 cache 25W For use in models without Windows 8 1 For use in models with Windows 8 1 Standard For use in models with Windows 8 1 Professional For use in models with NetClone the People s Republic of China o
111. nd to keyboard or mouse Cause Solution Computer is in Sleep state To resume from Sleep state press the power button CAUTION When attempting to resume from Sleep state do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data System has locked up Restart computer Solving general problems 73 Computer date and time display is incorrect Cause Solution RTC real time clock battery may need to be replaced Reset the date and time under Control Panel Computer Setup can also be used to update the RTC date and time If the problem NOTE Connecting the computer to a live AC outlet prolongs the persists replace the RTC battery See the Removal and life of the RTC battery Replacement section for instructions on installing a new battery or contact an authorized dealer or reseller for RTC battery replacement To access Control Panel in Windows 7 select Start and then select Control Panel To access Control Panel in Windows 8 from the Start screen type c and then select Control Panel from the list of applications Cursor will not move using the arrow keys on the keypad Cause Solution The Num Lock key is turned on Press the Num Lock key The Num Lock light must be off if you want to use the arrow keys on the keypad You can also disable or enable the Num Lock key in Computer Setup at Advanced gt Device Options There is no sound or
112. nel Network controller stopped working when an expansion board was added to the computer Cause Solution Network controller interrupt is shared with an expansion board Under the Computer Setup Advanced menu change the resource settings for the board 94 Chapter 7 Troubleshooting without diagnostics Table 7 2 Solving Network Problems continued Network controller stopped working when an expansion board was added to the computer Cause Solution The network controller requires drivers Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were installed The expansion board installed is a network card NIC and Under the Computer Setup Advanced menu change the resource conflicts with the embedded NIC settings for the board Network controller stops working without apparent cause Cause Solution The files containing the network drivers are corrupted Reinstall the network drivers using the Recovery Disc Set in Windows 7 or Windows recovery tools in Windows 8 If necessary download the softpaq from the web from a different computer The cable is not securely connected Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device The network controller is defective Contact an authorized service provider New network card will not boot Cause Solution New network card may be defect
113. ning optimally HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer Run Windows Update as soon as possible after you set up your computer 1 Point to the upper right or lower right corner of the Start screen to display the charms 2 Click Settings gt Change PC Settings gt Windows Update 3 Run Windows Update monthly thereafter Chapter 2 Activating and Customizing the Software Customizing the monitor display You can customize display settings for Windows 8 separately for the Start screen and the Desktop To customize the Start screen 1 Point to the upper right or lower right corner of the Start screen to display the charms 2 Click Settings gt Change PC Settings 3 Click Personalize to change the display settings To customize the Desktop 1 Click the Desktop app on the Start screen 2 Right click on the desktop and then click Personalize to change display settings Activating and customizing the software in Windows 8 7 3 Illustrated parts catalog A NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Computer major components A 8 Chapter 3 Illustrated parts catalog Item 1 Description Front bezel For use in all countries a
114. nly Computer major components 9 Cables Item Description 1 SATA data cable hard drive 10 inch two straight ends 2 SATA data cable 10 inch one straight end one right angled end SATA data cable 14 inch two straight ends DisplayPort cable DMS 59 to dual VGA cable DMS 59 to dual DVI cable Adapters USB 3 0 to USB 2 0 200 mm USB 3 0 to USB 2 0 China only DisplayPort to VGA DisplayPort to DVI DisplayPort to HDMI DVI to VGA DVI I to VGA BFR PVC free DVI I to VGA Standard 10 Chapter 3 Illustrated parts catalog Misc parts Item Description 1 Fan sink includes replacement thermal material Standard BFR PVC free 2 Speaker 3 Fan 4 Front 1 0 assembly 5 Fan vent cover for use in models without a chassis fan 6 WLAN modules HP WLAN 802 11 a b g n Bluetooth 4 0 Intel Dual Band Wireless N 7260NB 802 11 a b g n 2x2 WiFi BT4 0 Card reader Optical drive bezel blank Misc parts 11 Item Description Grommet hard drive screw blue WLAN antennas Clamp lock HP Ultraslim Keyed Cable Lock Thin USB powered speakers HP Webcam 720p Drive adapters Hard drive carrier 2 5 inch to 3 5 inch Removable frame carrier installs in optical drive bay includes adapter for 2 5 inch hard drives Mouse PS2 optical USB optical USB laser Washable Key
115. ns NIC PXE Option ROM Download to DISABLE to prevent PXE option ROM for the internal NIC from being downloaded during POST to free more memory for an expansion card s 104 Chapter8 POST error messages Control panel message Description Recommended action option ROM Internal PXE option ROM is used for booting from the NIC to a PXE server 162 System Options Not Set Configuration incorrect RTC real time clock battery may need to be replaced Run Computer Setup and check the configuration in Advanced gt Onboard Devices Reset the date and time under Control Panel If the problem persists replace the RTC battery See the Removal and Replacement section for instructions on installing a new battery or contact an authorized dealer or reseller for RTC battery replacement 163 Time amp Date Not Set Invalid time or date in configuration memory RTC real time clock battery may need to be replaced Reset the date and time under Control Panel Computer Setup can also be used If the problem persists replace the RTC battery See the Removal and Replacement section for instructions on installing a new battery or contact an authorized dealer or reseller for RTC battery replacement 163 Time amp Date Not Set CMOS jumper may not be properly installed Check for proper placement of the CMOS jumper if applicable 164 MemorySize Error 164 MemorySize Error 201 Memory Error Memory amoun
116. nt 58 SATAconnectors 21 System Recovery using Windows 7 recoverymedia 125 System Recovery Windows7 124 system restore points creating Windows7 121 System Restore Windows 7 123 T tamper proof screws tool 19 temperature control 17 tools servicing 19 Torx T15 screwdriver 19 V ventilation proper 17 w Wake on LAN feature 92 Windows 7 backing up information 123 backup and recovery 120 Backup and Restore 123 creating backups 121 creating recovery media 121 creating system restore points 121 hard drive recovery 124 Help and Support 120 136 Index steps for creating recovery discs 122 steps for creating recovery media 121 steps for creating recovery USB flash drive 122 System Recovery 124 System Recovery using recovery media 125 System Restore 123 Windows 7 operating system discs using for restore 126 Windows 7 operating system DVD creating 122 using for restore 126 Windows 7 operating system media creating 122 Windows 8 backup and restore 118 Driver Recovery media 120 f11 recovery 118 hard drive recovery 118 operating system DVD 120 recovery partition 118 restoring the hard drive 118 Windows 8 1 backup and restore 118 Driver Recovery media 120 f11 recovery 118 hard drive recovery 118 operating system DVD 120 recovery partition 118 restoring the hard drive 118 WLAN module removing 42
117. o storage communications and input devices Modify the boot order of bootable devices such as hard drives optical drives or USB flash media devices Select Post Messages Enabled or Disabled to change the display status of Power On Self Test POST messages Post Messages Disabled suppresses most POST messages such as memory count product name and other non error text messages If a POST error occurs the error is displayed regardless of the mode selected To manually switch to Post Messages Enabled during POST press any key except F1 through F12 Enter the Asset Tag or property identification number assigned by the company to this computer Enable the power on password prompt during system restarts warm boots as well as during power on Establish a setup password that controls access to the Computer Setup F10 Utility and the settings described in this section Secure integrated I O functionality including the serial USB or parallel ports audio or embedded NIC so that they cannot be used until they are unsecured Enable or disable removable media boot ability Solve system configuration errors detected but not automatically fixed during the Power On Self Test POST Replicate the system setup by saving system configuration information on a USB device and restoring it on one or more computers Execute self tests on a specified ATA hard drive when supported by drive Enable or disable DriveLock security when su
118. o create a recovery USB flash drive A NOTE You must use a USB flash drive with a capacity of at least 8 GB A NOTE Recovery Media Creation formats the USB flash drive deleting any files on it 1 Close all open programs 2 Insert the USB flash drive into a USB port on the computer 3 Click the Start button click All Programs click Security and Protection click Recovery Manager and then click Recovery Media Creation 4 Click Create recovery media with a USB flash drive and then click Next 5 Selectthe USB flash drive from the list of media The program will let you know how much storage is required to create the recovery drive If the USB flash drive does not have enough storage capacity it will appear grayed out and you must replace it with a larger USB flash drive Click Next 6 Follow the on screen instructions When the process is complete label the USB flash drive and store it in a secure place Creating recovery discs with HP Recovery Disc Creator select models only HP Recovery Disc Creator is a software program that offers an alternative way to create recovery discs on select models After you successfully set up the computer you can create recovery discs using HP Recovery Disc Creator The recovery discs allow you to reinstall your original operating system as well as select drivers and applications if the hard drive becomes corrupted HP Recovery Disc Creator creates two kinds of recovery discs e Windows 7
119. o eee rte rre PE ea Pea PETERS PEPEREEFNN PE PESE EERS S EEERSFEEREF RUE PUE RE sassssssescessescessseoeeee 118 Backing up restoring and recovering in Windows 8 1 or Windows 8 essen 118 Creating recovery media and backups ccs cessecssecssesssesssesssesscesesesecesecsaeesaessaesseeeseeesstensesseees 118 Restoring and recovering using Windows tools eese eene nnne 118 Using Reset when the system is not responding csscsscssessseessessseseesssesseeenseses 119 Recovery using the Windows recovery USB flash drive sesssuss 119 Recovery using Windows operating system media purchased separately 120 Backing up restoring and recovering in Windows 7 eese eren eene eene nnne nnn nnne tnnt nnns 120 Creating recovery media RR 121 Creating recovery media using HP Recovery Manager select models only 121 Creating recovery discs with HP Recovery Disc Creator select models only 122 Creating recovery discs ccsssssecssesscesscesscessesscesscseesseeseeesecaesseesseeeaes 122 Backing up your information sees sees seeeeee eene enne nn nennen ernst se tns tn nnne 123 A ucnubc6 c 123 System RECOVERY 124 System Recovery when Windows is responding esee 124 System Re
120. o the comprehensive online technical support at http www hp com support e Refer to Helpful hints on page 72 in this guide To assist you in resolving problems online HP Instant Support Professional Edition provides you with self solve diagnostics If you need to contact HP support use HP Instant Support Professional Edition s online chat feature Access HP Instant Support Professional Edition at http www hp com go ispe Access the Business Support Center BSC at http www hp com go bizsupport for the latest online support information software and drivers proactive notification and worldwide community of peers and HP experts Safety and comfort 71 72 If it becomes necessary to call for technical assistance be prepared to do the following to ensure that your service call is handled properly Be in front of your computer when you call Write down the computer serial number product ID number and monitor serial number before calling Spend time troubleshooting the problem with the service technician Remove any hardware that was recently added to your system Remove any software that was recently installed Restore the system from the Recovery Disc Set that you created or restore the system to its original factory condition in System Software Requirement Disks SSRD A CAUTION Restoring the system will erase all data on the hard drive Be sure to back up all data files before running the restore process
121. ocate press and hold the CMOS button in for five seconds A NOTE Make sure you have disconnected the AC power cord from the wall outlet The CMOS button will not clear CMOS if the power cord is connected A NOTE For assistance locating the CMOS button and other system board components see the system board components image at System board on page 58 5 Replace the access panel 6 Reconnect the external devices 7 Plugin the computer and turn on power 34 Ef NOTE You will receive POST error messages after clearing CMOS and rebooting advising you that configuration changes have occurred Use Computer Setup to reset any special system setups along with the date and time For instructions on Computer Setup see Computer Setup F10 Utility on page 62 Clearing and resetting the CMOS 115 10 HP PC Hardware Diagnostics To help troubleshoot and diagnose failures use the UEFI based hardware diagnostic solution that HP includes on all products This tool can even be used if the computer will not boot to the operating system Why run HP PC Hardware Diagnostics The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the support process when issues are found The tools save time by pinpointing the component that needs to be replaced e Isolate true hardware failures The diagnostics run outside of the operating system so they effectively isolate hardware failures from
122. om the list of applications and then select Device Manager Make sure the application has selected the correct audio device The operating system controls may be set to use a different audio device as the default output device than what is expected Sound from headphones is not clear or muffled Cause Headphones are plugged into the rear audio output connector The rear audio output connector is for powered audio devices and is not designed for headphone use Chapter 7 Troubleshooting without diagnostics Set the operating system to use the correct audio device Solution Plug the headphones into the headphone connector on the front of the computer Computer appears to be locked up while recording audio Cause The hard disk may be full Solution Before recording make sure there is enough free space on the hard disk You can also try recording the audio file in a compressed format Line in jack is not functioning properly Cause Jack has been reconfigured in the audio driver or application software Solution In the audio driver or application software reconfigure the jack or set the jack to its default value There is no sound or sound volume is too low Cause The application is set to use a different audio device than speakers Some applications can select which audio output device is used Solution Some graphics cards support audio over the DisplayPort connection if applicable so multiple
123. operating system DVD Installs the operating system without additional drivers or applications e Driver Recovery DVD Installs specific drivers and applications only in the same way that the HP Software Setup utility installs drivers and applications To create recovery discs your computer must have a DVD writer Use any of the following types of discs purchased separately DVD R DVD R DL DVD R DVD R DL or DVD RW The discs you use will depend on the type of optical drive you are using Creating recovery discs A NOTE The Windows 7 operating system DVD can be created only once The option to create that media will not be available after you create a Windows DVD To create the Windows DVD 122 Chapter 11 System backup and recovery 1 Select Start gt All Programs gt Productivity and Tools gt HP Recovery Disc Creator Select Windows disk From the drop down menu select the drive for burning the recovery media p w M Click the Create button to start the burning process Label the disc after you create it and store it in a secure place After the Windows 7 operating system DVD has been created create the Driver Recovery DVD 1 Select Start All Programs Productivity and Tools HP Recovery Disc Creator 2 Select Driver disk 3 From the drop down menu select the drive for burning the recovery media 4 Click the Create button to start the burning process Label the disc after you create it and store
124. panel LEDs and audible codes 111 9 Password security and resetting CMOS This computer supports security password features which can be established through the Computer Setup Utilities menu This computer supports two security password features that are established through the Computer Setup Utilities menu setup password and power on password When you establish only a setup password any user can access all the information on the computer except Computer Setup When you establish only a power on password the power on password is required to access Computer Setup and any other information on the computer When you establish both passwords only the setup password will give you access to Computer Setup When both passwords are set the setup password can also be used in place of the power on password as an override to log in to the computer This is a useful feature for a network administrator If you forget the password for the computer you can clear that password so you can gain access to the information on the computer by resetting the password jumper A CAUTION Pushing the CMOS button will reset CMOS values to factory defaults It is important to back up the computer CMOS settings before resetting them in case they are needed later Back up is easily done through Computer Setup See Computer Setup F10 Utility on page 62 for information on backing up the CMOS settings Resetting the password jumper A CAUTION If you en
125. pported by drive Using Computer Setup F10 Utilities Computer Setup can be accessed only by turning the computer on or restarting the system To access the Computer Setup Utilities menu complete the following steps 1 e Turn on or restart the computer Repeatedly press F10 when the monitor light turns green to access the utility You can also press Esc to a menu that allows you to access different options available at startup including the Computer Setup utility Chapter 6 Computer Setup F10 Utility A NOTE Ifyou do not press F10 at the appropriate time you must restart the computer and again repeatedly press F10 when the monitor light turns green to access the utility E NOTE Ifthe Computer Setup F10 Utility is set to fast boot use one of the following procedures to access Computer Setup e Before turning on the computer press and hold F10 Turn on the computer and continue to hold F10 until the Computer Setup F10 Utility is displayed or e Follow the Windows 8 instructions for rebooting the computer into the Computer Setup F10 Utility 3 Achoice of five headings appears in the Computer Setup Utilities menu File Storage Security Power and Advanced 4 Use the arrow left and right keys to select the appropriate heading Use the arrow up and down keys to select the option you want then press Enter To return to the Computer Setup Utilities menu press Esc 5 Toapply and save chan
126. ptical drive before the Windows operating system loads ET NOTE Ifthe computer does not boot to the DVD restart the computer and press Esc as the computer is powering on to see the startup menu Use the arrow keys to select the boot menu and press Enter Use the arrow keys to select the location where the recovery DVD is inserted Press Enter to boot from that device When prompted press any keyboard key Follow the on screen instructions Click Next Select Install now De de A Zee de Follow the on screen instructions 126 Chapter 11 System backup and recovery After the repair is completed 1 Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD 2 Follow the on screen instructions to install the Hardware Enabling Drivers first and then install Recommended Applications Backing up restoring and recovering in Windows 7 127 A Power cord set requirements The power supplies on some computers have external power switches The voltage select switch feature on the computer permits it to operate from any line voltage between 100 120 or 220 240 volts AC Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage The power cord set received with the computer meets the requirements for use in the country where you purchased the equipment Power cord sets for use i
127. puter Case on page 18 Cleaning the mouse Before cleaning the mouse ensure that the power to the computer is turned off e Cleanthe mouse ball by first removing the retaining plate and the ball from the housing Pull out any debris from the ball socket and wipe the ball with a clean dry cloth before reassembly e Tocleanthe mouse body follow the procedures in Cleaning the Computer Case on page 18 Service considerations Listed below are some of the considerations that you should keep in mind during the disassembly and assembly of the computer Power supply fan The power supply fan is a variable speed fan based on the temperature in the power supply A CAUTION The cooling fan is always on when the computer is in the On mode The cooling fan is off when the computer is in Standby Suspend or Off modes You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage Tools and software Requirements To service the computer you need the following e TorxT 15 screwdriver e Torx T 15 screwdriver with small diameter shank for certain front bezel removal e Flat bladed screwdriver may sometimes be used in place of the Torx screwdriver e Phillips 2 screwdriver e Diagnostics software e Tamper resistant T 15 wrench Service considerations 19 Screws The screws used in the computer are not interchangeable They may have s
128. r in Windows 8 from the Start screen type c select Control Panel from the list of applications and then select Device Manager 2 Restart the computer and let Windows detect the CD or DVD driver Recording or copying CDs is difficult or impossible Cause Wrong or poor quality media type Solution 1 Try using a slower speed when recording 2 Verify that you are using the correct media for the drive 3 Try a different brand of media Quality varies widely between manufacturers Solving CD ROM and DVD problems 99 Solving USB flash drive problems If you encounter USB flash drive problems common causes and solutions are listed in the following table USB flash drive is not seen as a drive letter in Windows Cause Solution The drive letter after the last physical drive is not available Change the default drive letter for the flash drive in Windows USB flash drive not found identified Cause Solution The device is attached to a USB port that has been hidden in Run the Computer Setup utility and enable USB ports in Computer Setup Security gt USB Security The device was not properly seated before power up Ensure the device is fully inserted into the USB port before applying power to the system System will not boot from USB flash drive Cause Solution Boot order is not correct Run the Computer Setup utility and change boot sequence in Storage gt Boot Order Removable Media Boot is disabled in
129. rd party data storage and other management functions System will not boot or does not function properly after installing additional memory modules Cause A memory module is not installed in the DIMM1 or XMM1 socket Memory module is not the correct type or speed grade for the system or the new memory module is not seated properly Solution Ensure that a memory module is installed in the DIMM1 or XMM1 socket on the system board This socket must be populated with a memory module Replace module with the correct industry standard device for the computer On some models ECC and non ECC memory modules cannot be mixed Out of memory error Cause You have run out of memory to run the application Solution Check the application documentation to determine the memory requirements Memory count during POST is wrong Cause The memory modules may not be installed correctly Solution Check that the memory modules have been installed correctly and that proper modules are used Integrated graphics may use system memory No action required Insufficient memory error during operation Cause Too many Terminate and Stay Resident programs TSRs are installed You have run out of memory for the application Solution Delete any TSRs that you do not need Check the memory requirements for the application or add more memory to the computer Chapter 7 Troubleshooting without diagnostics Pow
130. replace the system board 2217 ME Firmware Version request failure ME firmware is not properly responding to BIOS query for version information 1 Reboot the computer 2 Ifthe error persists update to the latest BIOS version and ME firmware version 3 Ifthe error still persists replace the system board 2218 ME Firmware Version should be updated 2219 USB Key Provisioning file has invalid header identifier ME firmware must be updated to match current functionality contained in the system BIOS Provisioning file contained on the USB key has been corrupted or is not a valid version for the current ME firmware 1 Update to the latest ME firmware version 2 Ifthe error persists and system BIOS has been recently updated restore previous system BIOS version 3 Ifthe error still persists replace the system board 1 Recreate the provisioning file using third party management console software 2 Ifthe error persists and system BIOS has been recently updated restore previous system BIOS version Otherwise update the ME firmware version 3 Ifthe error still persists replace the system board 2220 USB Key Provisioning file has mismatch version Provisioning file contained on the USB key is not a valid version for the current ME firmware 1 Reboot the computer 2 Ifthe error persists and system BIOS has been recently updated restore previous system BIOS version Otherwise update the ME
131. rews with the units removed Z CAUTION The screws used in the computer are of different thread sizes and lengths using the wrong screw in an application may damage the unit Preparation for disassembly 23 Access panel To access internal components you must remove the access panel 1 Prepare the computer for disassembly Preparation for disassembly on page 23 2 Loosen the thumbscrew on the rear of the computer 1 then slide the panel back 2 and lift if off the computer 3 24 Chapter 5 Removal and replacement procedures Microtower Front bezel Description Front bezel for use in all countries and regions except for the People s Republic of China Front bezel for use in the People s Republic of China 1 Prepare the computer for disassembly Preparation for disassembly on page 23 2 Removethe access panel Access panel on page 24 3 Lift up the three tabs on the side of the bezel 1 then rotate the bezel off the chassis 2 Frontbezel 25 Optical drive bezel blank On some models there is a bezel blank covering the slim optical drive bay Remove the bezel blank before installing an optical drive To remove the bezel blank 1 Remove the access panel Access panel on page 24 2 Remove the front bezel Front bezel on page 25 3 To remove the bezel blank press upward on the bottom tab and press downward on the top tab on the right side of the blank 1 and
132. roduct ID location 4 R rear fan removalandreplacement 53 rear panelcomponents 3 recovery discs steps for creating Windows7 122 recovery discs using for restore 126 recovery media creating 122 recovery media creating Windows 7 121 recovery partition Windows8 118 recovery partition Windows 8 1 118 recovery USB flash drive steps for creating Windows7 122 recovery using Windows 8 operating system media 120 recovery using Windows 8 1 operating system media 120 removal and replacement DisplayPort connector module 47 fan 53 fansink 50 front USBassembly 48 power supply 55 power switch 48 speaker 51 system board 58 removal and replacement procedures WLAN module 42 removing 2 5 inch hard drive 40 3 5 inch hard drive 38 battery 45 bezelblanks 26 expansioncard 29 front bezel 25 optical drive 36 resetting CMOS 112 password jumper 112 restoring the hard drive Windows 118 restoring the hard drive Windows 8 1 118 S safety and comfort 71 safety precautions cleaning 18 SATA connectors on system board 21 Index 135 datacable pinouts 21 hard drive characteristics 21 screws correct size 20 serialnumber location 4 serial port illustrated 14 service considerations 19 Setup password 113 114 setup password 112 software problems 102 servicing computer 19 speaker illustrated 11 removalandreplacement 51 specifications computer 132 memory 27 static electricity 15 system board illustrated 9 removalandreplaceme
133. rtition is listed restart the computer and then press esc while the HP logo is displayed The computer Startup Menu displays Press f11 to select the System Recovery option Choose your keyboard layout Select Troubleshoot Select Reset eS f Se Follow the on screen instructions to continue Recovery using the Windows recovery USB flash drive To recover your system using the recovery USB flash drive you previously created ET NOTE f you did not create a recovery USB flash drive or the one you created does not work see Recovery using Windows operating system media purchased separately on page 120 1 If possible back up all personal files 2 Insert the recovery USB flash drive you created into a USB port on your computer 3 Restart the computer and as soon as you see the HP logo screen press f9 to display a list of boot devices Use the arrow keys to select your USB flash drive from the UEFI Boot Sources list Press Enter to boot from that device 4 Choose your keyboard layout 5 Select Troubleshoot 6 Select Refresh your PC T Follow the on screen instructions Backing up restoring and recovering in Windows 8 1 or Windows8 119 Recovery using Windows operating system media purchased separately To order a Windows operating system DVD contact support Go to http www hp com support select your country or region and follow the on screen instructions A CAUTION Using Windows operating s
134. ry when Windows is not responding A CAUTION System Recovery deletes all data and programs you created or installed If Windows is not responding but the computer is working follow these steps to perform a System Recovery 1 2 3 4 i Turn off the computer If necessary press and hold the power button until the computer turns off Disconnect all peripheral devices from the computer except the monitor keyboard and mouse Press the power button to turn on the computer As soon as you see the HP logo screen repeatedly press the F11 key on your keyboard until the Windows is Loading Files message appears on the screen At the HP Recovery Manager screen follow the on screen instructions to continue When Windows has loaded shut down the computer reconnect all peripheral devices and then turn the computer back on System Recovery using recovery media select models only Use the steps provided in this section if you created recovery media using Creating recovery media using HP Recovery Manager select models only on page 121 If you used HP Recovery Disc Creator to create a Windows 7 operating system DVD and a Driver Recovery DVD use the steps in Using HP Recovery Disc operating system discs select models only on page 126 AN CAUTION System Recovery deletes all data and programs you have created or installed Back up any important data to a CD or DVD or to a USB flash drive To perform a S
135. s once every second followed by a two second pause and the computer beeps six times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution For systems with integrated graphics replace the system board Power LED flashes Red ten times once every second followed by a two second pause and the computer beeps ten times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Bad option card 1 Check each option card by removing the cards one at time if multiple cards then power on the system to see if fault goes away 2 Once bad card is identified remove and replace bad option card 3 Replace the system board Solving Network Problems Some common causes and solutions for network problems are listed in the following table These guidelines do not discuss the process of debugging the network cabling Table 7 2 Solving Network Problems Wake on LAN feature is not functioning Cause Solution S5 Maximum Power Saving feature is enabled Disable the SS Maximum Power Saving option in Computer Setup Select Power Hardware Power Management S5 Maximum Power Savings S5 Wake on LAN is disabled some models Enable the S5 Wake on LAN option in Computer Setup Select Advanced Device Options S5 Wake on LAN Wake on LAN is not enabled To enable Wake on LAN in Windows 7 1 Select Start Control Panel Network and Sharing Center 2 Under Tasks select Manage
136. s frame 2 Connect the power cable and data cable to the back of the optical drive If installing a new drive connect the opposite end of the data cable to one of the white SATA connectors labeled SATA4 or SATAS on the system board Replace the front bezel Replace the computer access panel Reconnect the power cord and any external devices then turn on the computer Lock any security devices that were disengaged when the access panel was removed Drives 37 Removing a 3 5 inch hard drive A NOTE Before you remove the old hard drive be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive 1 2 3 4 5 Prepare the computer for disassembly Preparation for disassembly on page 23 Remove the access panel Access panel on page 24 Remove the front bezel Front bezel on page 25 Disconnect the power cable and data cable from the back of the hard drive Remove the four 6 32 mounting screws 1 and slide the drive out of the bay 2 38 Chapter5 Removal and replacement procedures Microtower Installing a 3 5 inch hard drive 1 Prepare the computer for disassembly Preparation for disassembly on page 23 2 Remove the access panel Access panel on page 24 3 Slide the drive into the drive bay 1 and install the four 6 32 mounting screws 2 to secure the drive in place A NOTE HP has supplied four extra 6 32 mounting screws on th
137. s not in the locked position If using a PRO card Memory Stick PRO card make sure that the lock tab located on the bottom of the Memory Stick PRO card is not in the locked position Unable to access data on the media card after inserting it into a slot Cause Solution The media card is not inserted properly is inserted in the wrong Ensure that the card is inserted properly with the gold contact on slot or is not supported the correct side Do not know how to remove a media card correctly Cause Solution The computer s software is used to safely eject the card In Windows 7 click Start select Computer right click on the corresponding drive icon and then select Eject Pull the card out of the slot In Windows 8 on the Start screen type e and then click File Explorer from the list of applications Expand Computer right click on the corresponding drive icon and then select Eject Pull the card out of the slot 80 Chapter7 Troubleshooting without diagnostics Do not know how to remove a media card correctly Cause Solution NOTE Never remove the card when the green LED is flashing After installing the media card reader and booting to Windows the reader and the inserted cards are not recognized by the computer Cause The operating system needs time to recognize the device if the reader was just installed into the computer and you are turning the PC on for the first time Solution Wait a few second
138. s so that the operating system can recognize the reader and the available ports and then recognize the media inserted in the reader After inserting a media card in the reader the computer attempts to boot from the media card Cause The inserted media card has boot capability Solution 1 If you do not want to boot from the media card remove it during boot or do not select the option to boot from the inserted media card during the boot process 2 During POST Power On Self Test press F9 to modify the boot menu 3 Change the boot sequence in F10 Computer Setup Solving display problems If you encounter display problems see the documentation that came with the monitor and to the common causes and solutions listed in the following table Blank screen no video Cause Monitor is not turned on and the monitor light is not on Solution Turn on the monitor and check that the monitor light is on Bad monitor The cable connections are not correct Try a different monitor Check the cable connection from the monitor to the computer and to the electrical outlet You may have a screen blanking utility installed or energy saver features are enabled Press any key or click the mouse button and type your password if set System ROM is corrupted system is running in Boot Block Emergency Recovery Mode indicated by eight beeps You are using a fixed sync monitor and it will not sync at the
139. s that you first perform the Save to Removable Media command with the Computer Setup F10 Utility before Restore is needed See Computer Setup File on page 64 in the Computer Setup File table A NOTE Itis recommended that you save any modified computer configuration settings to a USB flash media device and save the device for possible future use To restore the configuration insert the USB flash media device with the saved configuration and perform the Restore from Removable Media command with the Computer Setup F10 Utility See Computer Setup File on page 64 in the Computer Setup File table 70 Chapter6 Computer Setup F10 Utility 7 Troubleshooting without diagnostics This chapter provides information on how to identify and correct minor problems such as USB devices hard drive optical drive graphics audio memory and software problems If you encounter problems with the computer refer to the tables in this chapter for probable causes and recommended solutions A NOTE For information on specific error messages that may appear on the screen during Power On Self Test POST at startup refer to Appendix A POST error messages on page 104 Safety and comfort A WARNING Misuse of the computer or failure to establish a safe and comfortable work environment may result in discomfort or serious injury Refer to the Safety amp Comfort Guide at http www hp com ergo for more information on choosing a
140. scssessesscseesssescseesessaeseeseesaessseaesaeseseaeeas 18 Cleaning the Computer Case cccccsseessesscessesscessesssesscessecseesssesceessesscessensesssesseesseseesssessseseessseess 18 Cleaning the keyboard REM 18 vi a Ir nncli 19 Cleaning the mouse ccssesssessesscessecssessecsecseecnecseecaecseecsecsaesaecsssesecussesscesseseecseeesecasecsesesesnessaesaes 19 iT Ta o EI 16 o E L 19 POW Gr supply faM ses 19 Tools and software Requirements ccsccssccssccssecsecssecssecseesssecssesssesseseeeseeeaeesaeesaessaesseeeneeenseees 19 SCE OWS ETE 20 Cables and COMMECCOMS socscic ives sccsececsdecsceseseaccaeecdevstvecdeatsdavecvensasladveneteusedacssatecce vaedovecsesbenecoveaestgessdues 20 Hard DIIVOS 20 Lithium coin cell Battery eoo ca seks cet Sek aca Ube epe eni tapes cR ne prego ie sch cnn aeta eaa RR ea Dd 20 SUPERNE 21 SATA hard drive Cables EEEEEEEEEMMEMMEMMMMMM 21 Spree 21 SMART btT 3 21 Cable MaMag GMent ETUR 21 5 Removal and replacement procedures Microtower cssccscssssssssscccsssccnsssccccnsccsssssccscssccnsscccscscccssssosccssscoses 23 Preparation for disassembly ccesccsscssecsscssccs
141. scssscssecsscesseessesscessessecssesssessecssesseceseceesseeseseseecaeeceesseeseesseeesees 23 Access pariel oct ert m e eU eo teieiintta sre asit AEE EE IET 24 libre 25 Optical drive bezel blank ee ceesessecsscesecseceseesseessessecsseceeaeessecseeseneseesseesaeesaesaeesaeeseesseeseeeseesseesseeseesseeseesees 26 MOTTON Y cC H M 27 DIMMS 27 DDR3 SDRAM DIMMS eeseesceseee eese eee eene tn ener thee ne thes ene aeoaea toane iaaa se ense sette enses sn sensan 27 Installing DIMIMSS ce 28 IS ribns 29 DINOS ccc 33 Drive PEHbhtete ee 35 Removing a slim optical drive eee ees eese eene nnns nnn nnn senes nn stessi nuns 36 Installing a slim optical drive essei sessi es eese eren rennen tnn nn tnn th nn nn nennt nnn nnne nennt nnnnn 36 Removing a 3 5 inch hard drive csccscsssssssesessecsecssecsecsecssecsseeseesseesesesseseeeseessesseseesseeensesssensees 38 Installing a 3 5 inch hard drive lees eee sees see esee eene enne tenent nent nn sinn sn nns nns sn sinn 39 Removing
142. sh drive instead using a high quality USB drive e If you are creating recovery discs be sure to use high quality discs It is normal for the system to reject defective discs You will be prompted to insert a new blank disc to try again e The number of discs in the recovery disc set depends on your computer model typically 3 to 6 DVDs The Recovery Media Creation program tells you the specific number of blank discs needed to make the set If you are using a USB flash drive the program will tell you the size of the drive required to store all the data minimum of 8 GB A NOTE The process of creating recovery media is lengthy You can quit the process at any time The next time you initiate the process it resumes where it left off Backing up restoring and recovering in Windows 7 121 A NOTE Do not use media cards for creating recovery media The system may not be able to boot up from a media card and you may not be able to run system recovery To create recovery discs 1 Close all open programs 2 Click the Start button click All Programs click Security and Protection click Recovery Manager and then click HP Recovery Media Creation If prompted click Yes to allow the program to continue 3 Click Create recovery media using blank DVD s and then click Next 4 Follow the on screen instructions Label each disc after you make it for example Recovery 1 Recovery 2 and then store the discs in a secure place T
143. small piece of information that a Web server can store temporarily with the Web browser This is useful for having the browser remember some specific information that the Web server can later retrieve Windows 7 1 Select Start gt Control Panel 2 Click Internet Options 3 Inthe Browsing history section on the General tab click the Delete button 4 Select the Cookies check box and click the Delete button Windows 8 1 From the Start screen type c and then select Control Panel from the list of applications 2 Click Internet Options 3 Inthe Browsing history section on the General tab click the Delete button Solving Internet access problems 101 Unable to connect to the Internet Cause Solution 4 Select the Cookies check box and click the Delete button Cannot automatically launch Internet programs Cause Solution You must log on to your ISP before some programs will start Log on to your ISP and launch the desired program Solving software problems Most software problems occur as a result of the following e Theapplication was not installed or configured correctly e Thereis insufficient memory available to run the application e Thereisaconflict between applications e Besurethatall the needed device drivers have been installed e Ifyou have installed an operating system other than the factory installed operating system check to be sure it is supported on the system If you encounter softw
144. ssword 114 deleting a Setup password 114 DIMMs See memory disassembly preparation 23 DisplayPort connector module removal andreplacement 47 Driver Recovery DVD creating 122 using for restore 126 Driver Recovery media Windows 120 Driver Recovery media Windows 8 1 120 drives 13 cable connections 33 installation 33 locations 35 E electrostatic discharge ESD 15 preventing damage 16 error codes 104 109 messages 104 expansion card installation 29 removal 29 F F10 Setup access problem 73 f11 recovery Windows8 118 f11 recovery Windows 8 1 118 fan illustrated 11 fan sink illustrated 11 removal andreplacement 50 fan power supply 19 flash drive problems 100 flashing LEDs 109 front bezel blankremoval 26 illustrated 9 removal 25 front 1 0 assembly illustrated 11 front panel components 2 front panel problems 100 front USB assembly removal and replacement 48 G general problems 73 grounding methods 16 H hard drive 2 5 inch installation 41 2 5 inch removal 40 3 5 inch installation 39 3 5 inch removal 38 proper handling 20 SATA characteristics 21 hard drive problems 78 hard drive recovery Windows 118 Windows7 124 Windows8 1 118 hard drives 13 hardware installation problems 90 Help and Support Windows7 120 helpful hints 72 HP PC Hardware Diagnostics UEFI downloading 116 HP Recovery Disc Creator using 122 l installing 2 5 inch hard drive 41 3 5 inch hard drive 39 battery 45 dr
145. sult in damage to the system Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object See the Safety amp Regulatory Information guide for more information Remove the access panel Locate the header and jumper A NOTE The password jumper is green so that it can be easily identified For assistance locating the oup 10 11 12 13 password jumper and other system board components see the system board components image at System board on page 58 Remove the jumper from pins 1 and 2 Place the jumper on either pin 1 or 2 but not both so that it does not get lost Replace the access panel and reconnect the external equipment Plug in the computer and turn on power Allow the operating system to start This clears the current passwords and disables the password features Shut down the computer unplug the power and disconnect the external equipment Remove the access panel Place the jumper on pins 1 and 2 Replace the access panel Reconnect the external equipment and plug in the computer Changing a Setup or Power On password To change the power on or setup password complete the following steps 1 Turn on or restart the computer To change the Setup password go to step 2 To change the Power on password go to step 3 To change
146. t spin retry count and calibration retry count If the drive determines that a failure is imminent it generates a fault alert Cable management Always follow good cable management practices when working inside the computer e Keep cables away from major heat sources like the heat sink e Do not jam cables on top of expansion cards or memory modules Printed circuit cards like these are not designed to take excessive pressure on them e Keep cables clear of sliding or moveable parts to prevent them from being cut or crimped when the parts are moved e When folding a flat ribbon cable never fold to a sharp crease Sharp creases may damage the wires SATA hard drives 21 e Some flat ribbon cables come prefolded Never change the folds on these cables e Donot bend any cable sharply A sharp bend can break the internal wires e X Never bend a SATA data cable tighter than a 30 mm 1 18 in radius e Never crease a SATA data cable e Donotrely on components like the drive cage power supply or computer cover to push cables down into the chassis Always position the cables to lay properly by themselves 22 Chapter4 Routine care SATA drive guidelines and disassembly preparation 5 Removal and replacement procedures Microtower ET NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and the
147. t has changed since the last boot memory added or removed Memory configuration incorrect RAM failure Press the F1 key to save the memory changes 1 Run Computer Setup or Windows utilities 2 Make sure the memory module s are installed properly 3 If third party memory has been added test using HP only memory 4 Verify proper memory module type 1 Ensure memory modules are correctly installed 2 Verify proper memory module type 3 Remove and replace the identified faulty memory module s 4 Ifthe error persists after replacing memory modules replace the system board 213 Incompatible Memory Module in Memory Socket s X X A memory module in memory socket identified in the error message is missing critical SPD information or is incompatible with the chipset 1 Verify proper memory module type 2 Try another memory socket 3 Replace DIMM with a module conforming to the SPD standard 214 DIMM Configuration Warning Populated DIMM Configuration is not optimized Rearrange the DIMMs so that each channel has the same amount of memory 219 ECC Memory Module Detected ECC Modules not supported on this Platform Recently added memory module s support ECC memory error correction 1 If additional memory was recently added remove it to see if the problem remains 2 Check product documentation for memory support information POST numeric codes and text messages 105
148. t operating mode Diagnostics reports a failure Cause Solution The cable is not securely connected Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device The cable is attached to the incorrect connector Ensure that the cable is attached to the correct connector There is a problem with the cable or a device at the other end of Ensure that the cable and device at the other end are operating the cable correctly Network controller interrupt is shared with an expansion board Under the Computer Setup Advanced menu change the resource settings for the board The network controller is defective Contact an authorized service provider Diagnostics passes but the computer does not communicate with the network Cause Solution Network drivers are not loaded or driver parameters do not Make sure the network drivers are loaded and that the driver match current configuration parameters match the configuration of the network controller Make sure the correct network client and protocol is installed The network controller is not configured for this computer Select the Network and Sharing Center icon in the Control Panel and configure the network controller To access Control Panel in Windows 7 click Start and then select Control Panel To access Control Panel in Windows 8 from the Start screen type c and then select Control Pa
149. talled Solution Install decoder software Damaged media Replace media Movie rating locked out by parental lock Use DVD software to remove parental lock Media installed upside down Reinstall media Cannot eject compact disc tray load unit Cause Disc not properly seated in the drive Solution Turn off the computer and insert a thin metal rod into the emergency eject hole and push firmly Slowly pull the tray out from the drive until the tray is fully extended then remove the disc CD ROM CD RW DVD ROM or DVD R RW drive cannot read a disc or takes too long to start Cause Media is corrupt Solution Try different media to confirm whether media is valid Media has been inserted upside down Re insert the media with the label facing up The DVD ROM drive takes longer to start because it has to determine the type of media played such as audio or video CD or DVD disc is dirty Wait at least 30 seconds to let the DVD ROM drive determine the type of media being played If the disc still does not start read the other solutions listed for this topic Clean CD or DVD with a CD cleaning kit available from most computer stores Windows does not detect the CD ROM or DVD ROM drive 1 Use Device Manager to remove or uninstall the device To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manage
150. tandard or metric threads and may be of different lengths If an incorrect screw is used during the reassembly process it can damage the unit HP strongly recommends that all screws removed during disassembly be kept with the part that was removed then returned to their proper locations A CAUTION Metric screws have a black finish U S screws have a silver finish and are used on hard drives only CAUTION As each subassembly is removed from the computer it should be placed away from the work area to prevent damage Cables and connectors Most cables used throughout the unit are flat flexible cables These cables must be handled with care to avoid damage Apply only the tension required to seat or unseat the cables during insertion or removal from the connector Handle cables by the connector whenever possible In all cases avoid bending or twisting the cables and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced A CAUTION When servicing this computer ensure that cables are placed in their proper location during the reassembly process Improper cable placement can damage the computer Hard Drives Handle hard drives as delicate precision components avoiding all physical shock and vibration This applies to failed drives as well as replacement spares e lfadrive must be mailed place the drive in a bubble pack mailer or other suitable protective packag
151. ternal components with a mouse cleaning kit available from most computer stores Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware such as an additional drive or expansion card If you install a plug and play device Windows automatically recognizes the device and configures the computer If you install a non plug and play device you must reconfigure the computer after completing installation of the new hardware In Windows use the Add Hardware Wizard and follow the instructions that appear on the screen To open the Add Hardware Wizard open a Command Prompt and open hdwwiz exe A WARNING When the computer is plugged into an AC power source voltage is always applied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching Table 7 1 Solving Hardware Installation Problems Anew device is not recognized as part of the system Cause Solution Device is not seated or connected properly Ensure that the device is properly and securely connected and that pins in the connector are not bent down Cable s of new external device are loose or power cables are Ensure that all cables are properly and securely connected and unplugged that pins in the cable or connector are not bent down Power switch of new exter
152. then rotate the blank off the front of the bezel 2 26 Chapter 5 Removal and replacement procedures Microtower Memory DIMMs Description 8 GB PC3 12800 4 GB PC3 12800 2 GB PC3 12800 The computer comes with double data rate 3 synchronous dynamic random access memory DDR3 SDRAM dual inline memory modules DIMMs The memory sockets on the system board can be populated with up to two industry standard DIMMs These memory sockets are populated with at least one preinstalled DIMM To achieve the maximum memory support you can populate the system board with up to 16 GB of memory DDR3 SDRAM DIMMs For proper system operation the DDR3 SDRAM DIMMs must be e industry standard 240 pin e unbuffered non ECC PC3 12800 DDR3 1600 MHz compliant e 1 5volt DDR3 SDRAM DIMMs The DDR3 SDRAM DIMMs must also e support CAS latency 11 DDR3 1600 MHz 11 11 11 timing e contain the mandatory JEDEC SPD information In addition the computer supports e 512 Mbit 1 Gbit and 2 Gbit non ECC memory technologies e single sided and double sided DIMMs e DIMMs constructed with x8 and x16 DDR devices DIMMs constructed with x4 SDRAM are not supported ET NOTE The system will not operate properly if you install unsupported DIMMs Memory 27 Installing DIMMs A CAUTION You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules Regardless o
153. ting Agency Australia 1 EANSW Italy 1 IMQ Austria 1 OVE Japan 3 METI Belgium 1 CEBC Norway 1 NEMKO Canada 2 CSA Sweden 1 SEMKO Denmark 1 DEMKO Switzerland 1 SEV Finland 1 SETI United Kingdom 1 BSI France 1 UTE United States 2 UL Germany 1 VDE 1 The flexible cord must be Type HOSVV F 3 conductor 0 75mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 Theflexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law Flexible cord must be Type VCT or VCTF 3 conductor 0 75 mm conductor size Wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7A 125V configuration Country specific requirements 129 B Statement of Volatility HP confirms that Intel based business desktop HP ProDesk 405 G2 MicroTower systems contain DDR3 volatile memory memory amount depends on the customer configuration In addition the motherboard in the condition originally shipped without subsequent modification or the addition or installation of any applications features or functional
154. tion HP WLAN 802 11 a b g n Bluetooth 4 0 Intel Dual Band Wireless N 7260NB 802 11 a b g n 2x2 WiFi BT4 0 You can install a WLAN module using a PCle expansion card The module is secured to the expansion card with two Phillips screw and has two connected antennas To remove the WLAN module 1 Prepare the computer for disassembly Preparation for disassembly on page 23 2 Remove the access panel Access panel on page 24 3 If replacing a WLAN module remove the PCle card that houses the module Expansion cards on page 29 Go to step 4 or If installing a WLAN module connect the module to the PCle card and then install the PCle card in the computer Expansion cards on page 29 Go to step 7 4 Toremove a WLAN module disconnect the antenna cables from the module 1 42 Chapter5 Removal and replacement procedures Microtower 5 Remove the two Phillips screws 2 that secure the module to the PCle card 6 Liftthe module to a 45 degree angle and then pull it away to remove it from the socket 3 7 Toinstall a WLAN module in the socket on the PCle card noting the notch 1 in the socket insert the module into the socket 2 8 Press the module down into place 3 Tighten the two Phillips screws 4 that secure the module to the PCle card WLAN module 43 10 Connect the antenna cables from the module 5 44 Chapter5 Removal and replacement procedures Microtower RTC battery
155. tment Press the monitor s Menu button to access the OSD menu Select ImageControl Horizontal Position or Vertical Position to adjust the horizontal or vertical position of the image No Connection Check Signal Cable displays on screen Cause Solution Monitor video cable is disconnected Connect the video cable between the monitor and computer CAUTION Ensure that the computer power is off while connecting the video cable Out of Range displays on screen Cause Solution Video resolution and refresh rate are set higher than what the Restart the computer and enter Safe Mode Change the settings monitor supports to a supported setting then restart the computer so that the new settings take effect To enter Safe Mode in Windows 7 1 Restart the computer 2 Press and hold the F8 key as your computer restarts before the Windows logo appears If the Windows logo appears you must restart the computer and try again 3 On the Advanced Boot Options screen use the arrow keys to highlight the safe mode option you want and then press Enter 4 Log onto your computer with a user account that has administrator rights When your computer is in safe mode Safe Mode displays in the corners of your monitor To exit safe mode restart your computer and let Windows start normally To enter Safe Mode in Windows 8 1 Press the Windows logo to open the Settings charm 2 Select Change PC Settings select General and
156. tteries battery packs and accumulators should not be disposed of together with the general household waste In order to forward them to recycling or proper disposal please use the public collection S ystem or return them to HP their authorized partners or their agents SATA hard drives Serial ATA Hard Drive Characteristics Number of pins conductors in data cable 7 7 Number of pins in power cable 15 Maximum data cable length 39 37 in 100 cm Data interface voltage differential 400 700 mV Drive voltages 3 3V 5V 12V Jumpers for configuring drive N A Data transfer rate 6 0 Gb s SATA hard drive cables SATA data cable Always use an HP approved SATA 6 0 Gb s cable as it is fully backwards compatible with the SATA 1 5 Gb s d C S rives urrent HP desktop products ship with SATA 6 0 Gb s hard drives ATA data cables are susceptible to damage if overflexed Never crease a SATA data cable and never bend it tighter than a 30 mm 1 18 in radius T he SATA data cable is a thin 7 pin cable designed to transmit data for only a single drive SMART ATA drives T h he Self Monitoring Analysis and Recording Technology SMART ATA drives for the HP Personal Computers ave built in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector coun
157. ug it in again The computer will restart if it is set to power on automatically as soon as power is restored in Computer Setup If it does not restart press the power button to start the computer Reconfigure the computer after installing a non plug and play expansion board or other option See Solving Hardware Installation Problems on page 90 for instructions Be sure that all the needed device drivers have been installed For example if you are using a printer you need a driver for that model printer Remove all bootable media CD DVD or USB device from the system before turning it on Chapter 7 Troubleshooting without diagnostics e Ifyou have installed an operating system other than the factory installed operating system check to be sure that it is supported on the system e fthesystem has multiple video sources embedded PCI or PCI Express adapters installed embedded video on some models only and a single monitor the monitor must be plugged into the monitor connector on the source selected as the primary VGA adapter During boot the other monitor connectors are disabled and if the monitor is connected into these ports the monitor will not function You can select which source will be the default VGA source in Computer Setup AN CAUTION When the computer is plugged into an AC power source there is always voltage applied to the system board You must disconnect the power cord from the power source before opening the comput
158. uter loads the operating system and the extent to which it is tested are determined by the POST mode selection E NOTE For more information on Computer Setup see Computer Setup F10 Utility on page 62 POST numeric codes and text messages This section covers those POST errors that have numeric codes associated with them The section also includes some text messages that may be encountered during POST A NOTE The computer will beep once after a POST text message is displayed on the screen Control panel message Description Recommended action 101 Option ROM Checksum Error System ROM or expansion board option ROM 1 Verify the correct ROM checksum 2 Flashthe ROM if needed 3 If an expansion board was recently added remove it to see if the problem remains 4 Clear CMOS See Appendix B Password security and resetting CMOS on page 112 5 If the message disappears there may be a problem with the expansion card 6 Replacethe system board 103 System Board Failure DMA or timers 1 Clear CMOS See Appendix B Password security and resetting CMOS on page 112 2 Remove expansion boards 3 Replacethe system board 110 Out of Memory Space for Option ROMs Recently added PCI expansion card containsan 1 Ifa PCI expansion card was recently option ROM too large to download during POST added remove it to see if the problem remains 2 In Computer Setup set Advanced gt Device Optio
159. vers loaded to take advantage of more advanced features of the SATA controller Removable Media Boot Enables disables ability to boot the system from removable media Default is enabled DPS Self test Boot Order Allows you to execute self tests on ATA hard drives capable of performing the Drive Protection System DPS self tests NOTE This selection will only appear when at least one drive capable of performing the DPS self tests is attached to the system Allows you to e UEFI Boot Sources Specify the order in which EFI boot sources such as a internal hard drive USB hard drive USB optical drive or internal optical drive are checked for a bootable operating system image Each device on the list may be individually excluded from or included for consideration as a bootable operating system source EFI boot sources always have precedence over legacy boot sources e Legacy Boot Sources Specify the order in which legacy boot sources such as a network interface card internal hard drive USB optical drive or internal optical drive are checked for a bootable operating system image Each device on the list may be individually excluded from or included for consideration as a bootable operating system source Specify the order of attached hard drives The first hard drive in the order will have priority in the boot sequence and will be recognized as drive C if any devices are attached NOTE To drag a device to a preferred p
160. workspace and creating a safe and comfortable work environment For more information refer to the Safety amp Regulatory Information guide Before you call for technical support If you are having problems with the computer try the appropriate solutions below to try to isolate the exact problem before calling for technical support e Runthe HP diagnostic tool e Runtheharddrive self test in Computer Setup Refer to Computer Setup F10 Utility on page 62 for more information e Checkthe Power LED on the front of the computer to see if it is flashing red The flashing lights are error codes that will help you diagnose the problem Refer to Appendix A POST error messages on page 104 for more information e Ifthe screen is blank plug the monitor into a different video port on the computer if one is available Or replace the monitor with a monitor that you know is functioning properly e Ifyou are working on a network plug another computer with a different cable into the network connection There may be a problem with the network plug or cable e Ifyou recently added new hardware remove the hardware and see if the computer functions properly e Ifyou recently installed new software uninstall the software and see if the computer functions properly e Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded When booting the operating system use Last Known Configuration e Refer t
161. wrong jack Ensure that the device is connected to the correct jack on the computer The rear audio jack output is the green receptacle The speakers should be plugged into the line out jack and the headphones should be plugged into the headphone jack External speakers plugged into the wrong audio jack on a recently installed sound card Headphones or devices connected to the line out connector mute the internal speaker See the sound card documentation for proper speaker connection The rear audio jack output is the green receptacle Turn on and use headphones or external speakers if connected or disconnect headphones or external speakers Computer is in Sleep state The application is set to use a different audio device than speakers Some applications can select which audio output device is used Press the power button to resume from Sleep state CAUTION When attempting to resume from Sleep state do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Some graphics cards support audio over the DisplayPort connection if applicable so multiple audio devices may be listed in Device Manager Make sure the correct device is being used To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 from the Start screen type c select Control Panel fr
162. y Avoid contact with pins leads or circuitry Place reusable electrostatic sensitive parts from assemblies in protective packaging or conductive foam Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to equipment Wrist straps are flexible straps with a maximum of one megohm 10 resistance in the ground cords To provide proper ground a strap must be worn snug against bare skin The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation Heel straps Toe straps Boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use them on both feet with a maximum of one megohm 10 resistance between the operator and ground Static Shielding Protection Levels Method Voltage Antistatic plastic 1 500 Carbon loaded plastic 7 500 Metallized laminate 15 000 Grounding the work area To prevent static damage at the work area use the following precautions Cover the work surface with approved static dissipative material Provide a wrist strap connected to the work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assemblies by the case or PCB laminate Handle them only at static free work areas
163. y can no longer be restored from the Recycle Bin or if files become corrupted you can restore the files that you backed up In case of system failure you can use the backup files to restore the contents of your computer See Backing up your information on page 123 ET NOTE HP recommends that you print the recovery procedures and save them for later use in case of system instability Creating recovery media After you successfully set up the computer create recovery media The media can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced There are two types of recovery media To determine which steps to follow for your computer 1 Click the Start button 2 Click All Programs e f Security and Protection is listed continue with the steps in Creating recovery media using HP Recovery Manager select models only on page 121 e If Productivity and Tools is listed continue with the steps in Creating recovery discs with HP Recovery Disc Creator select models only on page 122 Creating recovery media using HP Recovery Manager select models only e Tocreate recovery discs your computer must have a DVD writer Use DVD R or DVD R discs purchased separately The discs you use will depend on the type of optical drive you are using 1944 E NOTE DVD R DL DVD R DL or DVD RW disc are not supported e You have the option of creating a recovery USB fla
164. ystem Recovery using recovery media 1 If you are using a set of DVDs insert the first recovery disc into the DVD drive tray and close the tray If you are using a recovery USB flash drive insert it into a USB port Click the Start button and then click Shut Down or If the computer is not responding press and hold the power button for approximately 5 seconds or until the computer turns off Disconnect all peripheral devices from the computer except the monitor keyboard and mouse Press the power button to turn on the computer and press Esc as the computer is powering on to display the startup menu Use the arrow keys to select the boot menu and press Enter Use the arrow keys to select the location where the recovery media is inserted USB or DVD Press Enter to boot from that device Backing up restoring and recovering in Windows 7 125 6 If Recovery Manager asks if you want to run System Recovery from Media or Hard Drive select Media On the Welcome screen under I need help immediately click Factory Reset 7 Ifyou are prompted to back up your files and you have not done so select Back up your files first recommended and then click Next Otherwise select Recover without backing up your files and then click Next 8 Ifyou are prompted to insert the next recovery disc do so 9 When Recovery Manager is finished remove the recovery disc or the recovery USB flash drive from the system 10 Click Finish to
165. ystem media completely erases the hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using Windows operating system media A NOTE This process takes several minutes LP 2 3 4 If possible back up all personal files Restart the computer and then follow the instructions provided with the Windows operating system media to install the operating system When prompted press any keyboard key Follow the on screen instructions After the repair is completed and the Windows desktop appears 1 2 Remove the Windows operating system media and then insert the Driver Recovery media Install the Hardware Enabling Drivers first and then install Recommended Applications Backing up restoring and recovering in Windows 7 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to These tools will help you return your computer to a proper working state or even back to the original factory state all with simple steps This section provides information about the following processes Creating recovery media and backups Restoring and recovering your system 295 Ef NOTE This s
166. ystem to see if fault goes away 2 Once a bad card is identified remove and replace the bad option card 3 Replace the system board System does not power on and None LEDs are not flashing 110 Chapter 8 POST error messages System unable to power on Press and hold the power button for less than 4 seconds If the hard drive LED turns white the power button is working correctly Try the following 1 Check that the voltage selector some models located on the rear of the power supply is set Activity Beeps Possible cause Recommended action to the appropriate voltage Proper voltage setting depends on your region 2 Replace the system board OR Press and hold the power button for less than 4 seconds If the hard drive LED does not turn on white then 1 Check that the unit is plugged into a working AC outlet 2 Openhoodand check that the power button harness is properly connected to the system board 3 Checkthat both power supply cables are properly connected to the system board 4 Check to see if the 5V_aux light on the system board is turned on If it is turned on then replace the power button harness If the problem persists replace the system board 5 Ifthe 5V_aux light on the system board is not turned on remove the expansion cards one at a time until the 5V_aux light on the system board turns on It the problem persists replace the power supply Interpreting POST diagnostic front

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