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1. HOME OWNER S INFORMATION PACK for HAMILTON GARDENS ELGIN applicable to Plots 16 to 25 66 to 78 91 and 92 Broughton Cardross Culross Delgatie Falkland Fullarton and Torridon House types www scotia homes co uk Please read this document in conjunction with the NHBC booklet Guide to your new home A practical guide to looking after your new home Rev 0 06 08 15 Contents GENERAL MAINTENANCE AND SAFETY 4 OPERATING INSTRUCTIONS FOR GAS FIRED CENTRAL HEATING AND HOT WATER SYSTEM 4 NPA NATIONWIDE PROPERTY ASSISTANCE EMERGENCY COVER 7 RADIATOR SAFETY PRECAUTIONS AND RADIATOR NOTES 8 HEATING AND HOT WATER INSTALLATION 9 GAS SYSTEM 10 HOT AND COLD WATER SERVICES 10 KITCHENS 15 EXTRACTOR FANS 23 VENTILATION AND AVOIDING CONDENSATION 25 TELEVISION INSTALLATION 26 TELEPHONE INSTALLATION 26 WINDOWS AND FRENCH DOORS 27 PROVISION FOR A GROUND FLOOR SHOWER 32 OPERATING INSTRUCTIONS FOR THE ELECTRICAL INSTALLATION 32 IF AN ELECTRICAL CIRCUIT FAILS 32 SMOKE HEAT amp CARBON MONOXIDE DETECTORS ALARMS 33 EXTERNAL DOORS 34 GARAGE DOORS 35 INTERNAL DOORS 36 WALL TILING 37 SHOWER WALL PANELLING WHERE FITTED INTERNAL DRAINAGE ACCESS POINTS FLOOR FINISHES ROOF SPACE CONSTRUCTION OF WALLS PARTITIONS FLOORS amp CEILINGS FIXING TO WALLS CEILINGS OR FLOORS IMPORTANT NOTICE EXTERNAL FIXINGS EFFLORESCENCE ON EXTERNAL WALLS LARCH CLADDING WHERE APPLICABLE EXTERNAL AREAS DRAINAGE CONSIDER
2. require a cleaning agent and care product which can be purchased via your kitchen dealer Apart from that the same details apply as for laminate fronts Fronts with lacquered resp high gloss lacquered surfaces require a care product for the gentle deep cleansing care and refreshment which can be purchased via your kitchen dealer Apart from that the same details apply as for laminate fronts Itis not always possible to avoid minimum spots and pock marks and slight trepidation of the surface conditional of manufacturing on high gloss lacquered fronts These characteristics comply with the delivery standard and cannot be accepted as reason for rejection Duropal worktops Attention Following points should be considered for the cleaning of these fronts stains and splashes of grease etc must be removed immediately with plenty of water possibly using a standard commercially available non abrasive household detergent particularly if the stains have been caused by strongly coloured substances or liquids The stains must not be allowed to dry Residues can be brushed off with a hot solution of soft soap and a washing up brush or nailbrush Soapy esidues must then be wiped off with lukewarm water and dried with a chamois It may be impossible to completely remove stains due to substances which have dried up or which have remained on the surface for any length of time In general the instructions of the particular cleansing agent
3. Co Ltd Elgin 01343 948596 Extract Fans Greenwood and Vent Holland House 01343 Axia extract fans Electrical Co Ltd 548596 Elain Smoke Heat Aico Ei141 smoke Holland House 01343 CO detectors detectors Aico Electrical Co Ltd 548596 Ei261ENRC CO Elgin detectors and Aico Ei144 heat detectors where fitted External light Front Doors Holland House 01343 Searchlight up and Electrical Co Ltd 548596 down wall light ref Elgin 7008 288 Back doors Ansell A100PC 100w bulkead light with oolycarbonate lens fittings Gutters and Marley deepflow William Wilson sore 343 downpipes gutters and circular Plumbers sore 81 downpipes Merchants Elgin Roof trusses Factory manufactured Donaldson Timber 01592 71592 timber roof trusses Engineering 715026 and associated Buckhaven Fife metalwork Roof Tiles Marley Modern Materials supplied GPH Builders interlocking concrete by GPH Builders Merchants roof tiles with Marley Merchants Ltd 01224 Modern ridge tile Westhill 748313 Marley Universal Aberdeenshire Sky High verge units and Marley Roof tiles installed Roofing Modern hip tiles by Sky High 01309 where applicable Roofing Forres 674011 UPVC eaves White upvc from the Clear Amber 0845 384 fascia boards and Clear Amber Group 4444 gable barge Toughcore range Perth boards Attic insulation Glass fibre mineral Supplied and 01324 wool insulation in attic installed by Logical 477090 space 30
4. Do not use abrasive pads or strong solvents to clean your glass as this may result in scratches or damage to the surface Glass may be easily scratched please remove sharp jewellery before cleaning Avoid allowing splashes to dry on the glass as this may leave smears marks Ensure that glass is cleaned frequently on both the inside and outside of the window Product a Cleaning Maintenance General Maintenance Drainage Frames are manufactured with an in built drainage system slots that allow water build up to flow to the outside please ensure that these slots remain unblocked Weatherseals Please ensure any weatherseals fitted to your frames do not become dislodged during cleaning If this occurs please slide the seal back into place Ventilation Windows can be fitted with trickle ventilation at the top of the frame allowing you to control ventilation and minimise condensation These can be opened closed by hand and do not require maintenance Condensation This is a natural occurance within the home for example cooking and bathing causes enhanced condensation on windows This can be reduced by Fitting energy efficient double or triple glazing Ensuring extra ventilation within the home for example opening windows installing extractor fans closing kitchen and bathroom doors when in use and installing night vents door grilles in bedrooms Please note energy efficient glass helps reduce condensation inside the
5. VENTILATION AND AVOIDING CONDENSATION Condensation will be a problem in all new houses if adequate background heating and ventilation is not used All new homes need running in and we recommend that you read carefully the section within the NHBC booklet Guide to your new home subtitled Reducing Condensation Most windows are fitted with trickle ventilators at the top of the window These can be opened or closed to allow more or less trickle ventilation We recommend that particularly during the running in period the trickle ventilators are left fully or partially open to maximise the fresh air entering your home The following are general guidelines for your information 25 To deal with condensation take these two steps 1 Produce less moisture Ordinary daily activities produce a lot of moisture very quickly Cooking To reduce the amount of moisture in the kitchen cover pans and do not leave kettles boiling open a window to allow excessive amounts of steam to be ventilated to the outside Washing clothes Put washing outdoors to dry if you can Alternatively please dry the washing in the bathroom which is designed to accommodate drying clothes with the door closed the humidistat function of the extractor fan will help to remove the moist air to the outside also if weather conditions permit the bathroom window can be opened If you have a tumble dryer ventilate it to the outside unless
6. a self levelling screed applied prior to laying any vinyl or overlay type floor covering again in accordance with the floor covering installers recommendations Notes regarding Chipboard Flooring Chipboard flooring normally to the first floor should be prepared in accordance with manufacturers recommendations prior to fitting of vinyls wooden overlays or ceramic floor tiles Also note that chipboard flooring may have service ducts installed sections of flooring which can be removed to allow access to pipes and other services We have installed these ducts so that they are level with the adjacent floor however it should be noted that because timber floors naturally shrink as they dry this drying shrinkage of the floor may result in minor differences in level between the duct cover and the surrounding floor This may become evident with some types of thin floor coverings and your choice of floor coverings should take this possibility into account Note regarding installation of carpets to staircases where applicable carpet grippers must be glued or screwed to timber staircases not nailed Scotia will accept no responsibility for risers damaged due to nailing of carpet grippers ROOF SPACE The attic space has not been designed to allow for storage Do not use the attic space for storage Flooring the roof space and using it for storage may cause deflection in the roof structure The attic has mineral wool insulation between an
7. depending on house type and therefore you may have a different model typically Danfoss TP7001 or TP9000 programmable room thermostats are installed the model is marked on the room thermostat r1 Ei Drawing of a typical remote temperature sensor linked to the programmable room thermostat The programmable room thermostat controls the boiler telling it when you require central heating and hot water It has the facility to give several on off times Temperatures can also be selected for each on off time When the heating is selected on it will operate until the set temperature is achieved Note that the temperature is measured by the remote temperature sensor not by the programmable room thermostat The remote temperature sensor should not be covered or otherwise obstructed as this may impair its ability to accurately measure the room temperature When the system is selected off the boiler will not operate unless the temperature drops below the setback temperature selected You can select your minimum desired house temperature normally this can be set between 12 and 16 C Please refer to the manufacturers instructions in your home owner pack for the programmable room thermostat for further instructions 3 Thermostatic Radiator Valves Thermostatic Radiator Valves TRV s are fitted for comfort control i e 1 low level heat 5 maximum level heat They are fitted to all radiators except radiators in rooms where there is
8. it is the self condensing type D I Y kits are available for this Drying clothes on radiator mounted airers or on airers in rooms other than the bathroom may lead to excessive internal moisture 2 Ventilate to remove moisture You can ventilate your home without making draughts oome ventilation is required to expel the moisture which is produced all the time mostly just by normal breathing of occupants Keep a small window ajar or a trickle ventilator open when someone is in the room You need much more ventilation in the kitchen and bathroom during cooking washing up bathing and drying clothes This means opening windows to assist in the ventilation of moisture to the outside and ensuring that the extractor fans are in full working order Close the kitchen and bathroom doors when these rooms are in use This helps prevent the moisture reaching other rooms especially bedrooms which are often colder and more likely to get condensation TELEVISION INSTALLATION A television aerial socket has been provided within the Living Room and depending on specification other rooms specific room may depend on house type please refer to plans Your individual alterations may have requested additional points or a returned signal to additional points in other rooms An aerial amplifier has been installed in the garage alongside the electrical consumer unit and aerial cable run to the attic space It is your responsibility to arrange for t
9. manufacturer have to be followed Usually they are found on the rear label of the cleansing agent Cleansing agents which contain e g alcohol or spirit can damage the furniture surface DUROPAL WORKTOPS HIGHLY RESISTANT To Melamine resin is the hardest of all synthetically produced organic materials This is the reason for the high scratch and wear resistance of Duropal HPL The high impact resistance of the material is due to the elasticity of phenolic resin These properties also explain the high resistance of HPL to chemicals and heat Burning a cigarette on the surface of HPL is one of the quality tests specified in BS EN 438 which also determines all the other qualities important for the user However the bottoms of saucepans and ovenware can become extremely hot and we recommend using a protective pad Conforming to BS EN 438 90 CLEANING AND CARE INSTRUCTIONS There s nothing easier than cleaning and caring for Duropal Worktops A major advantage of Duropal Worktops is that the HPL surface makes cleaning so simple Usually a moist cloth is sufficient but use washing up liquid to get rid of any grease Stubborn dirt can be removed with an organic solvent such as methylated spirits or alcohol Brushes with hard bristles but not wire brushes may also be used Light stains dirt Normal stains dirt e g fat oil and dirt particles fingermarks lime deposits rust juice coffee tea wax blood universal m
10. relation to the drainage around your home 1 Alterations to your driveway or parking spaces or other areas within your plot curtilage It is important that rainwater does not run off your plot onto the adjacent roads and footpaths this is particularly important where the road is adopted by the local authority We have designed the access driveway to ensure that any rainwater falling onto it either runs off into your plot where it soaks away into the ground or is collected into a gully or a permeable surface is used on the drive such as gravel If you subsequently make any alterations to your drive you must bear this in mind and make sure you have obtained the necessary permissions from the relevant local authority For example if you have a gravel drive which slopes down to the road outside your home and you decide to have it tarred then you will also have to install Suitable drainage to deal with any rainwater which falls onto the drive Failure to make such drainage provision will be likely to lead to the local authority demanding that the original surface be reinstated Also if you extend your drive over garden ground you must ensure that existing drainage provisions are adequate Finally it should also be noted that if you are changing the surface of your driveway the local council may require that the first two meters of your drive must be a hard surface not stone chippings or gravel or similar loose surface again it is importa
11. should be aware that there are some minor features due to the coating of the glass which you can see in some or all of the following ways e Asatint in the glass e As a haze when viewing through the glass at some angles and in some lighting conditions By the appearance of condensation on the outside of the glass under certain weather conditions which is positive proof that the glass is preventing heat loss from your house 27 e here may be minor blemishes visible arising from the coating process and the tint may also change between individual double glazed units if the units are made from different batches of glass These are not detrimental to the functioning of the unit and are not a defect Please note that if you are replacing any of your double glazed units in the future you should ensure that your glazier uses low emissivity glass in your windows Notes regarding glass specifications safety glass In addition to the note regarding Low e coatings above you should also be aware that certain windows may have either laminated or toughened safety glass installed This safety glazing is installed to comply with the Building Regulations Any future replacement glazing units should be to the same specifications as originally fitted Any competent glazier will be able to identify the glazing specification used and you should ensure that lower specifications are not used It should be noted that windows with saf
12. solvents such as dry cleaning agents or paint strippers to come into contact with an acrylic bath Never use gritty or abrasive cleaners on the sanitary ware which can cause scratches and other damage The manufacturer of the bath where fitted recommends the use of an anti slip mat when a shower is installed over the bath Bath pop up wastes where fitted The following is an extract from the bath pop up waste manufacturer s instructions AFTERCARE i Your fitting has a high quailty finish and should be treated with care to preserve the visible surfacas All surface finishes will wear if not cleaned correctly the only safe way to clean your pop up waste is fo wipe with a soft damp cloth Stains can be removed using washing up liquid All bath cleaning powders and liquids will damage the surface of your fitting even the non scratch cleaners NOTE Never use abrasive detergents or disinfectants or those containing alcohol hydrochloric acid or phosphoric acid Bristan recommend E Cloth for cleaning all of our bathroom amp kitchen products Using just water E cloth gives a smear free deep clean by breaking up and holding dirt which nomnal cloths leave behind Order through your Bristan stockist ORDER CODE ECLOTH 244 WOs Please note that WC cistern valves should be checked periodically and maintained as described in the manufacturer s instructions contained in your home owner pack We recommend that if you c
13. suitable tool However please note that generally these porous blocks are designed to deal with a much higher rainfall intensity than normally encountered in the UK therefore their continued operation can accommodate a reasonable amount of debris in the gaps of the blocks Power washing of the blocks is not recommended because it can lead to the fine bed that they are laid on becoming eroded and rutting depressions and cracking of the block surface can arise as a result Diagram showing a typical arrangement for permeable block paving Priora concrete block pavimg Permsab e joint filled with 7 Sa amp mm washed aggregate Washed amp mm aggregate mm depth Capping layer depth by design Washed Hmm graded Depending on ground conditions aggregate depth by design not to scale 46 e Gravel drives where applicable these are generally maintenance free and only need raked level on occasion to remove any rutting caused by cars or footpath traffic and the gravel may need topped up from time to time to keep it looking at its best e Garden ground please refer to the maintenance information contained in the previous External Areas section 4 Avoiding blocked drains The foul drainage system from your home is designed to take used water from sinks showers baths and toilet waste The drainage is not designed to take inappropriate items such as wipes baby personal cleaning and the like sanitary items cott
14. the soil pipe FLOOR FINISHES Please note that any wooden flooring or other feature flooring such as tiles or adhered Karndean or similar flooring laid by you when you move into your home will not be lifted and re laid as a result of any maintenance work which may require access to the floor If maintenance work is required to any part of a floor or to any 38 under floor services we will require you to arrange the lifting and replacement of any feature flooring to allow us access Notes regarding concrete floors normally ground floors concrete floors in your home have been finished to standard tolerances obtainable by the material Before laying floor coverings such as vinyl or wooden overlay flooring to concrete floors you should be aware that some important steps should be taken by you 1 You should have your floor covering installer check the moisture content of the concrete floor This is particularly important if you are laying the floor covering immediately after moving into your home as the concrete floor may still be drying out and moisture can affect some flooring materials lf necessary you should allow the concrete floor to dry out sufficiently before laying any flooring which may be affected by moisture or the concrete floor should be treated in accordance with the flooring supplier s recommendations before installing any vinyl or wooden or other feature type flooring 2 Concrete floors will normally need
15. then these can be obtained from the material supplier by contacting them direct or by visiting their website www russwood co uk 42 EXTERNAL AREAS Manholes give access to the underground drains do not obstruct or cover them with soil You may need to provide access to them quickly if there is a blockage Please note that there are live underground services cables in the ground around your house Great care MUST be taken if digging or carrying out excavation work in the vicinity of live underground cable routes Underground cables may be found just below the surface although they are normally laid between 0 45m to 1 0m deep from the surface Reduced depth may result from ground disturbance after laying or because the cable had to be laid over an underground obstruction Even shallow excavations e g for post holing and fencing work or for garden features such as ponds may be a source of danger If you do uncover a cable during excavation work ALWAYS assume it is live If in any doubt contact a qualified person to seek advice before carrying out excavation work Garden and exterior areas maintenance caring for your garden Depending on the layout of the external areas for your particular plot some or all of the following notes may be applicable Caring for the grass including trees and shrubs where they have been provided in your garden is essential This will ensure that the planting is successfully established and your ga
16. valve please ensure you remove this cap before making the water connection to your washing machine Please also ensure that the appliance water supply and waste pipe is securely connected to the apartment s pipework before turning the appliance on 16 Kitc hen sink care The following is an extract from the kitchen sink manufacturer s after care instructions After Care Stainless Sinks Day to Day Care Routine cleaning of your stainless steel sink is easy if the following simple procedure is followed After use wipe the bowl and drainer with a soft damp soapy cloth rinse with clean water In hard water areas an application of Jif will avoid any build up of dull film of waterbome deposits Although stainless steel is an extremely durable material and will withstand a great deal of hard use it can be scratched by hard or sharp objects If the surfaces are to be kept in a blemish free condition reasonable care should be taken when handling such items Discolouration and Heavy Staining Staining of stainless steel in most cases is due to something being deposited on the steel rather than an attack on the material itself The most common cause of staining is the build up of a thin film of water bome deposits on the sink surface often first seen as a rainbow effect The build up of such a film can be avoided by drying the surface of the sink after use as described above How ever should such a film appear it can be readil
17. work on the fans you should refer to the manufacturers instructions contained within your home owners pack A qualified electrician should be employed to carry out any maintenance work on your ventilation fans apart from general cleaning which can be done by yourself as long as you follow the procedures for cleaning as noted in the manufacturer s instructions The following notes provide more information on the extractor fans installed in your home 299 Greenwood Airvac Extractor Fans Typically depending on your house type Greenwood Airvac Select 100 AXS100 extractor fans will have been fitted in your utility room where applicable and Select 100 AXS100HT humidistat timer extractor fans will have been fitted in your bathroom Also Greenwood R90 extractor fans are typically used in toilets and the like Picture of a Typical Greenwood Airvac Select 100 extractor fan Please refer to the manufacturer s instructions contained within your home owners pack for more information on these units We have also listed below for your convenience some notes abstracted out from typical manufacturer s instructions for this extractor fan this is from the Greenwood Select 100 instruction booklet other fans have similar instructions A Always isolate the fan from the mains electricity before cleaning it B Do not use solvents to clean the fan C Wipe the front grille the internal grille clean using a slightly damp cloth avoiding get
18. working efficiently These covers are not recommended as they will by consequence impede an individual room s heat requirement which your new heating system has been carefully designed to provide The only exception to this would be the comments above regarding safety of young children If you do need to fit a radiator cover for this purpose then you should use one of the metal mesh type covers similar to a fire place guard which will not impede the flow of heat from your radiator into the room Appropriate facilities are required by Building Regulations for internal and or external drying facilities and these are provided please see Ventilation and avoiding condensation Radiator mounted airers and other devices may lead to excessive internal moisture and any chips damage caused to the radiator itself may compromise the protective coating and potentially lead to corrosion failure which may not be covered by warranties Note regarding curtains Heavy curtains or lined curtains drawn over the windows are an effective way of reducing any heat loss through the windows during the autumn and winter months The sooner you draw the curtains in the evening the more heat you will save However please note that if there is a radiator located below the window and the curtains are too long and cover the radiator then much of the heat generated by the radiators will not find its way into the room and will instead be wasted out the window Curtains c
19. 0mm thick Insulation Solutions Ltd Grangemouth Precast concrete Natural colour smooth Inverness Precast 01463 window cills and precast concrete 23 556 door thresholds External walls Dry Dash Roughcast Materials supplied Keyline Render Stonepack Nordic Chips on by Keyline Builders Builders stonepack silver sand and Merchants Merchants snowcrete white cement top coat with white Renderplas Aberdeen 01224 RS15 stop beads MJX15 9 6100 movement joint beads and B20 bellcast beads Smooth Render areas where applicable K Rend standard UF basecoat and K Rend Silicone FT colour white 52 K Rend K Rend standard UF Supplied by 01224 basecourse base and K Rend Keyline Builders 576100 Silicone FT colour Merchants Pewter Grey top coat Aberdeen Larch Cladding Scotlarch 150 x 22mm Russwood Limited 01540 thick colour light Newtonmore 6 3648 oak cypress with stainless steel annular ring shank fixing nails Timber fencing Timber fencing and gates to gardens Plot landscaping Including turf planting where applicable grey riven precast concrete paving slabs gravel for driveways 14mm grey granite chips and Charcoal colour grey lock block 50mm thick by Cemex areas of Cardon Property 07944 Services 509999 Grey granite chips Tennants supplied by Elgin 01466 Tennants Elgin Ltd 711335 Plot landscaping Scot N Yard carried out by 07522 Scot N Yard 922814 driveway
20. ATIONS METERS UTILITY SUPPLIERS LOCAL AUTHORITY REFUSE AND RECYCLING COLLECTION COUNCIL TAX SCHEDULE OF TEST CERTIFICATES SCHEDULE OF MATERIALS NOTE The information contained in this document is for our standard house types and may not cover specific variations requested by you 38 38 38 39 40 41 41 41 42 43 45 47 47 48 48 49 50 GENERAL MAINTENANCE AND SAFETY Regular maintenance work is required for all homes to keep them at their best in the years to come and to ensure that they continue to be a safe home environment We recommend that you employ competent tradesmen contractors to carry out the maintenance work however if you decide to carry out maintenance work or alteration works on your home yourself then there follows a list of some of the basic rules to bear in mind Always plan the job thoroughly in advance Consider any risks is there adequate ventilation Do you need any safety equipment Can the job be done another way to make it safer If you are in doubt then do not attempt the job yourself seek advice from a professional or employ a skilled tradesman or contractor Check any materials you are going to use for any warnings or precautions and heed the material safety recommendations Always use the right tools for the job and use them in accordance with their instructions If you intend to work at height please be aware of the risks involved Try to avo
21. Ne 2 Shroud d 1 3 Retaining x Cartridge 2 N 5 Mixer Body 6 Rubber ore d 3 gt 7 Rubber er x temic washer x 4 4R MAINTENANCE 9 Nut ix Ve 10 Threaded Rod ak 5 F 3 dri 11 Tails ae z 12 Cap x1 v m if the fitting begins to drip 13 Grub Screw xt 6 1 Turn off the water supply 7 SI 2 Prise out handle cap 12 loosen grub screw 13 and lift off the head 1 g I 3 Unscrew shroud 2 and brass retaining nut 3 and lift out the cartridge 4 HT complete with seal p 4 Clean or replace cartridge clean and grease seal and refit 4477 i NOTE That there are locating pins on the bottom of the cartridge that fit in Holes inside the tap to ensure it is fitted the right way round 5 Refit the handle and tighten the grub screw Replace the lever Bristan Prism basin mixer tap parts list and maintenance CONTENTS 1 Handle Head x1 2 Shroud x1 3 Retainng Nut x1 4 Mixer Body x1 5 Full Rubber Washer x1 6 Metal Washer x1 7 Threaded Fiece x2 B Operating Rod x1 9 Waste Rod x1 10 Bottom Waste x1 11 Washer x1 12 Washer x1 13 Top Waste x1 14 Nut x2 15 Plug x1 16 Rubber C Washer x1 17 Cartridge x1 18 Cap x1 19 Grub Screw x1 MAINTENANCE If the fitting begins to drip 1 2 Turn off the water supply Remove Prise out cap 18 then unscrew loosen grub screw 19 with a 2 5mm hexagon key and pu
22. Safety Act Safely 28 Note regarding open out French doors where fitted We recommend that your French doors are not left open in windy conditions because the wind can catch the door leafs and either damage them by blowing them against the adjacent wall or slam them closed damaging the surrounding frame or the door ironmongery Note regarding external sealant to windows and doors The windows and if applicable French doors and other external doors have an external polysulphide sealant bead between the uPVC frame and the external render bead This sealant bead is designed to provide a tough weather tight seal to these joints The sealant beads should be inspected at least once a year and if any signs of deterioration of this bead are found it should be repaired or replaced with an equal specification exterior polysulphide sealant General Cleaning and Maintenance Tips for Windows and French Doors Glass may be cleaned with either a proprietary household glass cleaner following the manufacturer s instructions or a mild neutral pH diluted detergent Glass can be easily scratched therefore ensure heavy grime or dirt is removed carefully using soapy water uPVC frames should be cleaned every 3 months with a soap or washing up liquid and warm water solution A non abrasive proprietary cleaner suitable for plastic may be used for more stubborn blemishes following the manufacturer s instructions Avoid using solvent based or aci
23. Sloping ceilings Where applicable sloping ceilings have plasterboard fixed to the underside of the roof truss rafters with insulation fitted between the rafters Top floor Plasterboard fixed to the underside of the roof trusses Mineral ceilings wool insulation between and over the roof truss bottom ties Future alterations should you consider making any alterations to your home in the future such as altering the partition layout or forming a new opening through a wall you should check relevant Local Authority permissions and or use the services of a qualified architect before starting 40 The external wall service voids internal partitions 1 floors and attic space all have services such as pipes and cables installed in them refer to the safety precautions below if installing any fixings into these parts of your home Appropriate proprietary fixings should always be used to suit the wall construction see below FIXING TO WALLS CEILINGS OR FLOORS IMPORTANT NOTICE Wall fixings for pictures mirrors etc must be of the appropriate type for the type of walls described above Be very careful if nailing or drilling into walls ceilings or floors to avoid contact with any pipes or electric cables which may lie hidden behind the surface We recommend that you use a services detector cable detector before drilling or nailing it can reduce the risk of serious injury If using power tools to install a fixing you shoul
24. a room thermostat They are essential to the full efficiency of your heating system and allow you to lower temperatures in unoccupied rooms thus reducing heating costs TRV s sense room temperature changes in individual rooms and adjust the flow of heated water through the radiators to maintain the desired temperature Depending on level of comfort required 2 3 should be selected Please refer to the manufacturer s instructions in your Handover Pack for full details Picture showing a typical Thermostatic radiator valve Note the type fitted in your home may vary Central Heating Should your central heating or hot water fail to work please ensure that all of the procedures laid out in the boiler manufacturer s literature are followed Failure to do this may result in a charge being made for an unnecessary call out Bleeding of Radiators This should not be required with a sealed system However radiators feeling warm at the bottom but cold at the top would indicate air in the radiator There are airing points normally at the top of the radiator Use an air bleeding key to turn clockwise to reduce air You can do this by inserting the key and turning it anti clockwise then once the air stops a small amount of water will be discharged quickly turn the key clockwise to tighten Check the pressure gauge on the boiler if it is below that recommended in the manufacturer s instructions then it will be necessary to top up the system See e
25. arker etc Heavy stains dirt e g discolouration through long exposure to tea coffee fruit juice etc e g lead pencil felt tip pens marker and ball point pens lipstick crayons wax shoe polish nicotine nail varnish e g paint water or solvent based paints two component paints spray paints varnish stains printing ink e g adhesives water based dispersion e g two component adhesives urea resin melamine phenolic resin Cleaning method dry or damp paper towels a cloth or sponge Cleaning method cloth or soft nylon brush and washing powder soft soap toilet soap or washing up liquid If necessary leave for a while and then rinse thoroughly with clean water Cleaning method with washing powder or household bleach but do not repeat too often with an organic solvent such as acetone nail varnish remover methylated spirits petroleum spirit perchloroethene Read the manufacturer s instructions carefully with water or an organic solvent Remove two component paints immediately with water or organic solvent remove immediately Do not allow to harden Please do not cut or chop directly on the worktop surface always use a chopping board or worktop saver Always place hot pans ovenware and irons on a trivet or protective pad to protect the surface from the intense heat which can cause damage to the worktop if placed directly on the surface The use of abrasive cleaners and pads corrosive or a
26. boiler instruction manual you are unable to find the answers to any boiler problems and the problem is an emergency which has arisen during the first 24 months after your legal date of entry to the house then please contact NPA please refer to the section on NPA below If the fault is not an emergency as described in the NPA cover summary and you are still within the warranty period then please contact the Scotia Customer Care department during normal office hours You are responsible for the annual maintenance and servicing of the boiler this should be arranged through any reputable Gas Safe registered plumbing and heating contractor Heating and Domestic Hot Water Controls The system has the following controls 1 Boiler isolating switch 2 Programmable Room Thermostat 3 Thermostatic radiator valves to radiators except on the by pass radiator 1 Boiler Isolating Switch This switch will normally be found on the wall next to the boiler in the garage This switch is to isolate the electrical supply to the boiler and should be left on at all times Only use this switch if a fault develops on the boiler 2 Programmable Room Thermostat Your home has a programmable room thermostat located normally on the wall in the utility or kitchen area depending on your house type and it is linked to a remote temperature sensor located typically in the hall Example of a typical TP9000 Programmable Room Thermostat the exact model varies
27. by using hot water and a mild detergent applied with soft cloths or soft nylon brush Non scratch cleaners may also be used On no account should scouring pads acid based toilet cleaners or limescale cleaners be used Wall panelling and shower enclosure tray should be dried off after use Abrasive or aggressive cleaning products should not be used as they will damage the laminate surface of the panel The sealant around the base of the wall panel should be inspected and replaced as necessary to prevent water ingress between the shower tray and the panelling INTERNAL DRAINAGE ACCESS POINTS Drainage soil and vent stacks run vertically through your home The soil stacks are hidden within plaster boarded ducts and bulkheads which may also have hot and cold water pipework located in them These ducts and bulkheads may have panels located at points where access may be required in the future if maintenance work is being carried out Picture of a typical access panel These access panels are recessed into the plasterboard and have a hinged fully removable door for easy and convenient access They can be painted over if required during any future re decoration work that you may carry out Please note that these access panels should not be removed or sealed up they are there to allow fast access to rodding or drainage access points or hot and cold water valves and the like access may be required if for example a blockage occurs in
28. ch has a long life and is easy to change This fan is controlled by the light switch located on the wall in the bedroom Picture of a typical LuminAir combined fan and light Please refer to the manufacturers instructions contained within your home owners pack for more information on this unit We have also listed below for your convenience some notes abstracted out from the manufacturer s instructions A The electrical supply to the LuminAir fan light is 12V AC SELV Safety Extra Low Voltage from the mains transformer controller and lighting transformer This allows the Luminair fan light to be installed within reach of a person using a shower However direct water spray on the LuminAir should be avoided as this could reduce the life of the unit B Cleaning the LuminAir Before cleaning the LuminAir it must be isolated from the electrical supply The bezel can be removed and washed by hand in warm soapy water Ensure the bezel is dry before re fitting The lamp housing can be wiped with a damp cloth before pushing the Bezel back on the lamp housing Leave to dry before turning the electricity back on to the unit C Lamp replacement Before removing or replacing the lamp isolate from the electricity supply The LuminAir is specially designed for use with the supplied 12V dichroic flood lamp rated at 20W The lamp is a straight push in pull out type When removing replacing the lamp any twisting movement of the lamp should be avoided
29. clear of debris to allow the drainage holes to function The rubber gaskets in the sill and door frame should also be checked periodically for damage and replaced as required Extract From the Manufacturer s Products Maintenance and User Guide In addition to the general notes above a copy of the relevant part of the manufacturer s product maintenance and user guide is copied below 34 Composite doors feature a door slab that can open either inwards or outwards depending on the style of your home Locking is achieved via a range of high security mechanisms on the door slab and outerframe latch mulit point locks and deadbolts that are operated and engaged by the door handle this can either be a lever lever or lever pad handle To operate the door locking system 1 Close door 2 Lift handle upwards to engage locking 3 Turn key until locking is completed To help maintain your composite door hardware please take the time to carry out the following Clean and oil moving parts when required Oil lubricate hinges occasionally for maximum performance and longevity Oil when required wipe away any excess oil Oil lubricate when required GARAGE DOORS A Garador retractable garage door has been fitted to your garage where applicable Please refer to the Fitting Operating and Maintenance instructions for this door contained in your hand over pack copies of which can be downloaded from the Garador web
30. d always use a R C D residual current device You should also always check for pipes and cables before drilling or nailing into floors or ceilings Note for any houses with under floor heating If applicable you should never drill or nail into any floor which has under floor heating fitted In addition to the above please note that fixings should never be made to the following wall areas a Directly above or below any electrical socket outlet switch or appliance b Directly horizontal to any electrical socket outlet switch or appliance This is because electrical cables run in these areas EXTERNAL FIXINGS Any external fixings should only be made with consideration to the Deed of Conditions EFFLORESCENCE ON EXTERNAL WALLS The appearance of a white deposit on external walls is caused by efflorescence This is a consequence of drying out and can often occur after a new house is constructed and is drying out It can also occur when a wall dries out after period of heavy rain or in the spring as a result of drying out after a wet winter As well as external wall materials such as block work and mortar joints it can also occur on products such as precast window sills driveway paviors and paving slabs and also internally on concrete floors and areas of similar construction The efflorescence is caused by natural salts being drawn out of the wall materials while drying out and is quite normal It is neither harmful nor det
31. d based detergents or abrasive cleaners as these will damage the uPVC frames and glass At least once a year lubricate or oil all moving parts amp locking points using only clean and non resinous grease or oil Check all components for looseness or wear If necessary tighten screws Please refer to the Camden Group Product Maintenance and User Guide contained within your Handover Pack for more information on maintenance and also for information on operating your windows and French doors where applicable Camden sguide covers their whole range of products however as well as providing you with a full copy in the handover pack we have also copied some of the more relevant parts from the handbook in the following section for your convenience Extracts from the Camden Product Maintenance and User Guide A full copy of the Camden Group Product Maintenance and User Guide is included in your hand over pack and copied below are extracts from the guide relating to their windows 29 Product a Cleaning Maintenance Glass Glass can be easily cleaned with warm water mixed with washing up liquid or similar soap based solution and using a soft cloth or sponge Glass may also be cleaned with household brand glass cleaning products please ensure that any dirt build up is removed first with water and soap based solution Units featuring georgian bars or laminate toughened glass can be cleaned in the same way as listed above
32. d over ceiling joists This insulation can cause skin irritation If handling the insulation it is recommended that appropriate protective clothing and equipment be worn Care should also be taken if entering the attic the ceiling plasterboard between the joists will not support your weight and there may be service pipes extract fan ducting and cables hidden by the insulation that you can damage by inadvertently stepping on them Typically 2 storey houses have attic access hatches located in a bedroom ceiling but if the attic access hatch is located in the first floor hall ceiling in close proximity to the stairwell then particular care should be taken if you are entering or exiting the 39 attic space to avoid falling into the stairwell Do not stand on or use the stairwell balustrade as a support if entering or exiting the attic It is advised that you do not enter the attic space The attic access hatches should only be used by competent tradesmen for access to the attic space for any essential maintenance works CONSTRUCTION OF WALLS PARTITIONS FLOORS amp CEILINGS The following notes provide for your information outline details of the construction for each part of your home This information is generalised and particular areas of your home may differ always seek appropriate advice and carry out detailed investigation works before making any alteration to your home in the future External walls The house ext
33. d the tap body housing before re inserting and testing If necessary replace the cartridge Please visit www bristan com sparesfinder in order to tind spare parts far fnis product HRe hl all of the removed components and turn on water supply 1 Handle Lever x1 B Cartridge x1 2 Cap x1 9 Tap Body x1 Screw x1 10 Cap x2 O Ring x1 11 Grub Screw x2 E Handle Body x1 12 Flexible Connecting Tail x2 shroud 1 13 Isolation Valve x2 us Cartridge Retawing Nut x1 14 Easyfit Assembly x1 Notes on isolation valves Isolation valves may have been fitted to your kitchen sink tap and also may have been fitted to utility and bathroom taps these valves where fitted allow the water to be turned off to the tap only to allow maintenance work to be carried out on the tap instead of shutting off the water to the whole apartment The two diagrams shown below show the isolating valves in the closed and open positions Sua NA Closed Off NG Open On v position NG positian V IN N f AX 18 Kitchen units and worktop care notes Please refer to the information contained in your home owners pack for information on the manufacturer s recommendations for kitchen unit and worktop cleaning and maintenance We have also included some general notes below note that not all of the following information may be applicable to your home depending on your house type and choices you have made for your kitchen I
34. ding where there is a loss of water to your property blocked drainage and leaks Replacement of water tanks radiators thermostatic radiator valves hot water cylinders and sanitary ware Clearing blocked toilets and waste pipes External Drainage Shared drains Clearing total blockages to your drainage pipes Repair of a collapsed external drain Electrical Emergency amp Breakdown An emergency caused by or breakdown of the domestic electrical wiring supply system including permanent damage caused by a power cut External guttering rainwater downpipes rainwater drains and soakaways All non permanent wiring electrics e g kettles fairy lights or any other and appliances with plugs Shower unit or immersion heater unit Security Making your property secure in the event of broken locks for external windows and doors that are your responsibility Gas Central Heating Breakdown A leak within or breakdown of the natural gas gas central heating boiler the central heating system and its associated pipework Drain down and isolate leaking water tanks radiators and hot water cylinders If you suffer a gas leak you should first call the National Grid Emergency Service immediately on 0800 111 999 Electrical Heating Breakdown Repairs or replacement of the part s of the heater or replacement heaters Oil Fired Central Heating Breakdown A breakdown of the boiler and or system Drain down and Isolate leaking
35. ds which can cause discolouration and pitting The first sign of this is an iridescent rain bow stain which turns an etched dull grey colour Should any Silver Dip Cleaner come into contact with the surface of the sink it should be immedi ately rinsed off with plenty of clean water 3 Corrosive Foodstuffs Fruit juices damp salt vinegar readymade mus tards pickle and mayonnaise can cause pitting and corrosion if left in contact with the stainless steel surface for long periods 4 Acids Sulphuric Hydrochloric and other strong acids will cause pitting corrosion as will photographic devel oping liquids All should be immediately washed off with plenty of clean water if contact occurs Cleaning Always use a soft cloth The use of coarse grit scouring powders or soap filled wire wool cleaning pads is not recommended since both will mark the surface of the sink Wire wool pads can leave tiny fragments of wire embedded in the surface and these can rust and leave small brown rust stains Vigorous rubbing with a soft cloth JIF neat deter gent cleaning cream or liquid will remove these stains Always remove wet cleaning aids cloths containers etc from the sink surface after use in order to avoid the formation of water marks and rust stains 237 Kitc hen sink mixer tap maintenance The following is an extract from the Bristan Ruby Kitchen Sink mixer manufacturer s instructions Parts list and maintenance n
36. e Casement Window Hinges Oil lubricate hinges occasionally for maximum performance and longevity Espag Lock Lubricate slots when required Clear mechanisms of any dirt or debris that may have built up BF x PROVISION FOR A GROUND FLOOR SHOWER Some 2 storey house types include provisions for the installation of a shower on the ground floor of your home if you should need one at any point in the future unless you have asked for a ground floor shower to be installed as a client upgrade In most instances the location identified for this future accessible shower is in the cupboard next to the ground floor toilet Where provision has been made for a possible future shower a 100mm diameter drainage pipe has been installed under the floor to suit a future shower it is installed with a cap just under the top of the concrete floor and it is connected into your home s drainage system If you decide to install a shower in this location in the future please note that depending on the type of shower you are considering using we recommend that you consult a qualified heating engineer as your hot water system may need upgraded to accommodate the shower Please ensure that all plumbing and electrical works are carried out by competent tradesmen OPERATING INSTRUCTIONS FOR THE ELECTRICAL INSTALLATION The Consumer Control Unit for your property is located typically in the garage It contains labelled main isolator RCDs and circuit brea
37. e carried out at least once every six months and where the door is heavily used it should be checked at least every three months Also during the first year after occupying a newly built home you should check the fire door more frequently The integral smoke and intumescent fire seals recessed into the door side and top frames have seals to protect from smoke These seals must not be over painted as this reduces their effectiveness 236 The door closer can be checked by opening the door fully and then checking that it closes fully by itself without binding or catching on flooring or the door frame Note if you suspect that the door closer is faulty please do not attempt to repair it yourself the closers have high internal pressures and under no circumstances should you attempt to dismantle the closer If you suspect that it is faulty and in need of replacement please contact a specialist experienced in installing and maintaining door closers an experienced joiner for example Typical door closer user Information User Information for Door Closers This information must be observed Non compliance will absolve the manufacture from any liability The door closer must only be used in accordance with its intended use i e closing of side hung doors following manual opening Incorrect use may cause injury Obstruction of closing process e g dragging doors sticking weather strips sealing rubbers rough running locks ncorr
38. e is an inevitable time period during which specific contact details applicable to an address are updated to current suppliers and this is subject to administrative process the use of correct MPAN MPRN details as noted above should provide sufficient reference for review and or change of supplier after the point of handover N B Some developments may already be fitted with smart meters which allow for both remote taking of meter readings and a separate display of usage and costs These meters are progressively being installed in both new and existing properties and will become prevalent in the near future Should your new home be fitted with a smart meter and you choose to change supplier please be aware that you may lose some smart functionality if the chosen supplier is not yet compliant with this technology LOCAL AUTHORITY REFUSE AND RECYCLING COLLECTION The development has been planned to incorporate the required storage stances for wheeled bins and routes for collection vehicles The responsibility for organising a wheeled bin with the local council The Moray Council for Hamilton Gardens is your own and you may have already done so if not please utilise the contact details for the council below Should you have any queries or need advice regarding Waste and Recycling perhaps for obtaining bins or for additional bins advice on special collections or waste collection calendars in your area please contact The Moray counci
39. e the grass higher than normal and then gradually reduce the height in subsequent mowings until you reach the height you want Turf areas In order to assist drainage of these areas the turf requires to be regularly aerated to a minimum depth of 25 30mm by spiking the turf with a garden fork or spade For better results deeper spiking 100 150mm deep with an appropriate tool proprietary tool should be carried out and the holes filled with a free draining material such as a lawn dressing or horticultural sand In the event that your lawn does become waterlogged you should wherever possible avoid walking on it until it dries out Garden areas If you intend to create a lawn we would recommend that you seek expert advice on the preparation and sowing of the grass seed or laying of turf as the clay soils will require the addition of sharp sand organic matter or compost to aid drainage For the preparation and continued maintenance of your garden areas for growing plants trees bushes etc we would recommend that you follow advice available online from the Royal Horticultural Society or other similar gardening websites as these provide tips and advice on how to get the best out of your garden and the type of plants best suited to clay soils Additional notes for garden areas Hotary clothes dryer If a rotary clothes dryer has been provided please note that children should not play with this product it is recommended that when no
40. ecialist kitchen retailers Glass splash back to hobs care and maintenance notes A glass splash back manufactured by Intaglio Glass and Design may have been fitted behind your kitchen hob The following is an extract from the manufacturer s iCoat Colour Care and Maintenance instructions for this splash back 22 iCOAT colour is resistant to heat bul should not be directly exposed to open flame IGOAT colour is a modified Acrylic Polyurethane specially designed for the decoration of Glass The coating is classified as non yellowing and only proven light fast exterior quality pigments are used Adhesion of the paint coating to the glass is achieved through a chemical bonding process which in tum guarantee s the adhesion to the glass surface Under normal climatic conditions the finish is guaranteed to maintain its original appearance and integrity for a period of 10 years in an internal application Some small degree of fading or tone variation may be experienced with particular combinations of colour depending on intensity of UV exposure Warranty Conditions 1 Only neutral cure products or non acidic silicone may come into contact with the coated glass surface 2 Solvents such as paint thinners white spirit acetone etc should not be used to clean the glass as any contact with the coating may cause de lamination 3 Although iCoat is water resistant it is not designed to be submerged in water Any such application
41. ect installation and adjustment e g slamming doors Danger of finger trap between frame and door leaf gt Wrong size door closer Closer used for other purpose than to close side hung doors Maintenance NOTE 7 Maintenance to be carried out by a specialist only 7 Check assembly for tolerance and undue wear gt Tighten any screws that may have become loose At least once a year 7 Grease moveable parts 7 Check operation of doors and adjust if necessary Hinges should be checked to make sure there is no visible wear Locking mechanisms and handles should also be checked to ensure that they are not loose and are working correctly If replacing the fire rated garage house door leaf in the future a door which has a FD30 fire door rating and fire rated like for like ironmongery components must be used Any replacement doors must also be fitted with a suitable self closing mechanism such as the door closer currently fitted and fire smoke seals WALL TILING Wall tiles and in particular the grout between tiles should be regularly cleaned using a proprietary tile grout cleaner in accordance with the manufacturer s instructions Grout should be inspected and any areas which become loose should be replaced The sealant between the wall tiling and any worktops should be inspected and replaced as necessary 297 SHOWER WALL PANELLING WHERE FITTED Laminate wall panelling where fitted should be cleaned
42. ent debris and dirt finding its way into the underground rainwater drainage system and either blocking it or reducing its effectiveness Keeping the rainwater gutters clear also reduces the possibility of them over flowing during thunder storms or periods of very heavy rain a leaking or over flowing gutter could damage the external envelope of your home and lead to damp and other problems Underground rainwater and foul drainage pipes you are responsible for the maintenance and repair of your underground drainage pipes from your house to the disconnecting manholes Disconnecting manholes are normally located in your access drive or in the front garden To minimise problems with your underground drainage it is essential that inappropriate items are not allowed to enter your underground drainage pipes please refer to item 4 below for more information Permeable block drives parking areas if installed Permeable blocks have small gaps between each block to allow water to drain between the blocks and into the layers of material below and ultimately into the surrounding sub soils For this to remain effective you should ensure that you do not allow the gaps between the blocks to become clogged with fine soils or other debris Generally most permeable block manufacturers recommend sweeping the blocks twice a year to remove any loose particles from the surface is adequate and if the gaps do become badly clogged they can be cleaned out with a
43. ernal walls comprise 100mm thick block work outer leaf with render or larch cladding finish 50mm wide cavity and 100mm thick block work inner leaf To the inside of the blockwork inner leaf there is a layer of 100mm thick rigid insulation board a service void formed from 50mm metal framing and a layer of 12 5mm thick plasterboard which has been taped filled and decorated Safety Note all external walls are load bearing and must not be altered without getting professional advice Partitions 70mm thick metal framing with 12 5mm thick plasterboard each side Some houses have load bearing internal partitions and they comprise 95mm timber framing with 12 5m thick plasterboard each side Mineral wool acoustic insulation is fitted in the partitions around toilets and bathrooms SAFETY NOTE some internal walls are loadbearing so do not remove or alter them or make substantial alterations to them without getting professional advice Ground floor Concrete floor slab on rigid board insulation with damp proof membrane and sand blinding on upfill First floors Intermediate floors where applicable comprise engineered joists with 22mm thick chipboard flooring on top of the joists 22mm and 15mm plasterboard linings to the underside of the joists A layer of acoustic insulation is installed between the joists Safety note all floor joists are load bearing and must not be cut or notched without first getting professional advice
44. ety glazing have characteristics inherent to the nature of the product and its production process Specifically you may find that the windows fitted with safety glass are heavier In addition while all double glazed units use processed glass and are subject to an amount of imperfections occurring during the manufacturing process safety glass is more prone to these minor visual imperfections An example of this is that when toughened safety glass is being manufactured it is heated to extremely high temperatures creating micro tears which on cooling add strength to the glass This process can result in small imperfections or visual distortions forming on and in the glass these are not usually noticeable under normal viewing conditions but may be evident under close inspection They are however an acceptable characteristic of the finished product and are not recognised as a defect in the glass itself Laminated glass which is manufactured from several layers has similar characteristics and it can also be subject to minor blemishes and imperfections which is a consequence of the manufacturing process and is not a defect Safety Note Maintenance and Cleaning Care should be taken when opening and closing your windows for cleaning and maintenance never lean out of the window or stand on a chair or other possibly unstable platform to reach the top of the window use a suitable pole extension when cleaning the glass and window Think
45. ggressive cleaning agents should be avoided as they will have a detrimental effect on the worktop surface The use of PVC aprons may possibly affect the durability of the HPL on the post formed edge of worktops This could lead to premature wear in high traffic work areas such as in front of the sink and hob Kettles coffee machines fryers and any other heat or damp source should not be positioned directly over worktop joints Constant changes in temperature could cause the joint to move and eventually fail Cuts and scratches will be noticeable on dark decors and gloss finishes Built in appliances Cooking should be fun and easy to do Today s kitchen appliances are designed with that in mind Modern built in ovens therefore have easy cleaning systems such as activClean or an activated charcoal filter Pyrolysis and catalysis are other technical terms you may come across in this connec tion As there are a great many different systems on the market it is advisable to read the electrical appliance manufacturer s oper ating and care instructions carefully and to follow the advice offered Heat steam and humidity Will damage your kitchen furniture by repeated contact Your kitchen has already been provided at the factory with various protective covers to protect your kitchen furniture from steam heat and moisture Even so it is essential for you to take care not to allow steam and heat from the oven or dishwasher or from sma
46. he supply and installation of a suitable aerial and to make final connections TELEPHONE INSTALLATION The main incoming telephone line point master point is normally located in the living room specific location depends on house type please refer to plans The telephone connection point is compatible with any BT approved phone 296 It is your responsibility to arrange connection to your chosen telephone service provider and arrange final connection of secondary socket wiring to the master point WINDOWS AND FRENCH DOORS Your home has white inside grey outside Camden Group side and top hung casement outwards opening windows and outwards opening French doors where applicable to your house type all supplied by International Doors and Windows Aberdeen The windows are fitted with lockable window handles to all ground floor windows and standard non locking handles to all first floor windows where applicable A key is supplied to operate the lockable handles and care should be taken to prevent damage to the handle by trying to force it open when lock is engaged The first floor handles are non locking no removable key to comply with the requirements of the Building Regulations in respect of emergency fire escape However the Building Regulations recognise that individual home owners may want to fit additional locking mechanisms to first floor windows after they have moved in to their new home for example where there are smal
47. home but may be apparent on the outer pane of glass This is a natural occurrence and is evidence that your energy efficient glass unit is working by preventing your home from losing heat Security In addition to the high spec security hardware fitted to windows and doors you should also ensure that windows are closed and locked when you leave the house 30 Product amp Operation Guide Casement Window Product Casement windows can feature either a top hung or side hung opening sash The sash opens out wards and is held in place by hinges Locking is achieved via a range of mechanisms on the sash and outerframe cams keeps that are operated and engaged by the window handle For ventilation the outerframe may feature keeps that allow the window to remain slightly open whilst maintaining safety and security Handles can be locking or non locking locking handles come with keys please be careful not to lose these Locking System To operate the window s locking system 1 Unlock handle where applicable 2 Push in locking button 3 Rotate handle 90 to disengage the locking 4 Push open window Maintenance Information To help maintain your window hardware please take the time to carry out the following Handles Clean and oil moving parts when required Keeps Lubricate slots when required Gams Oil all pivot points when required wipe away any excess oil Product amp Operation Guid
48. id working at height if at all possible but if you decide it is necessary then please make sure your ladder or stepladder is in good condition and securely held in place There is a large amount of information and recommendations available on the subject of working at height on the internet or in most good public libraries take the time to familiarise yourself with the risks and recommendations involved in working at height before carrying out the job Note that we advise that you use a specialist roofing contractor if your roof requires maintenance work If there is risk involved try and avoid working alone Dispose of any surplus materials and waste according to the manufacturer s instructions adherence to Local Authority waste regulations and consideration for the environment Always keep a well stocked first aid kit Please also refer to your NHBC Guide to Your New Home for more information on maintenance OPERATING INSTRUCTIONS FOR GAS FIRED CENTRAL HEATING AND HOT WATER SYSTEM Introduction Your home has been fitted with a gas fired heating system serving radiators and also providing a domestic hot water supply The gas fired boiler is located in the garage and you will find the operating and maintenance instructions for the boiler in your handover pack The boiler has been set up and commissioned you should carry out no adjustments to the boiler If after referring to the user information on the boiler controls in the
49. ing the Test Hush button wait at least 5 minutes to allow the alarm to check that the CO has cleared Do not use the fuel burning appliance s again until they have been checked by an expert In the case of gas appliances this must be a Registered Gas Installer To reset or to test the smoke heat and CO detectors follow the manufacturer s instructions as enclosed in your Handover Pack The back up batteries should be changed as recommended by the manufacturer and an intermittent beep normally indicates that the battery needs to be replaced The CO detector sensor module typically must be replaced after 5 years of operation refer to its instructions EXTERNAL DOORS The external doors fitted to your home are GRO composite doors manufactured by Camden and supplied by International Doors and Windows Aberdeen General Cleaning and Maintenance Instructions All ironmongery should be cleaned on a regular basis using warm soapy water Do not use abrasive or corrosive material to clean the ironmongery as this will damage the finish to handles letter plate eye viewer chain and rain deflectors Glazing can be cleaned with warm soapy water avoid using anything which may scratch the glass The multi point locking system should be lubricated with WD40 or a similar product on a regular basis to ensure the smooth operating capabilities of the cylinder handle and the locking mechanism The weather sill at the base of the door should be kept
50. kers or trip switches his is a device that controls the electricity supply to your home splitting the incoming electric supply into various electrical circuits around your home The consumer control unit contains Main Switch RCBOs Residential Current circuit Breaker with Overload protection RCD Residual Current Device and MCBs Miniature Circuit Breakers The main switch is normally ON In order to isolate all supplies switch to OFF There are two RCDs in your consumer unit Each RCD protects a section of the consumer unit They are designed to trip when there is an electrical leakage to earth thereby giving protection to personnel An RCD would normally trip before an MCB These circuit breakers and RCDs are all designed to trip if there is a fault in a circuit or if a faulty appliance is switched on This helps to prevent serious accidents that may result in damage and injury Under fault conditions these will be in the tripped position We recommend that the electrical installation in your home is inspected and tested at intervals not exceeding every 10 years IF AN ELECTRICAL CIRCUIT FAILS A circuit may trip OFF If this happens you should follow the procedure set out below 1 Check with the aid of a torch whether the RCD mid position or MCB fully down is in the OFF position 2 owitch RCD press down then push to the fully up position or MCB to ON position 3 If the RCD does not re set
51. ks to be carried out six weeks after occupation of the property and then for an annual check to be carried out This is to test the water temperature from the tap to make sure that the mixing valve is operating properly and to ensure the maximum limit of 46 C is not exceeded Hot Water Temperature kitchen sinks and wash hand basins The hot water from your kitchen sink taps and wash hand basins can be very hot depending upon the boiler settings The hot water can initially have a low temperature as cooler water sitting in the pipes is discharged but can then become hot suddenly Appropriate care should be taken to avoid risks of scalding KITCHENS Refer to the manufacturer s instructions for operating and cleaning of kitchen appliances sinks units and worktops These are enclosed in your Home owners pack also for your information typical extracts from kitchen instructions have also been included below Notes on kitchen appliances Cooker hood Please refer to the manufacturer s instructions for operating maintaining and cleaning instructions for the cooker hood which are contained in your home owners pack or are available for download from the manufacturer s website 245 Please note the following important points which are applicable to all cooker hoods a There can be a fire hazard if the grease filters are not maintained as recommended in the manufacturer s instructions the metal grease filter and the inside of the c
52. l children in the room and if you wish to install any of the large variety of child restrictor catches or any other additional locking mechanism that are available to your first floor windows then please note that they must be a quick release type without a key which might be lost a type which does not hinder escape through the window in the event of an emergency The restrictor must also be suitable for the type of window and we also recommend that they are fitted by a skilled tradesman and that particular care is taken to ensure that they are fitted strictly in accordance with the restrictor catch manufacturer s instructions An incorrectly fitted additional locking mechanism can damage the window and lead to window guarantee problems Advice can also be obtained from the window supplier refer to the Schedule of Materials for contact information Notes regarding glass coatings To comply with the building regulations all double glazed units installed in your home will have a low emissivity coating Low emissivity Low E glazing is a vital component of an energy efficient window or French door It has a surface coating that allows short wavelength heat from the winter sun to enter your home through the glazing while reflecting back into the room the long wavelength heating produced by your heating system This reduces heating costs and minimises internal condensation Please note that this Low e coating has considerable advantages but you
53. l on 01343 543451 main switchboard during office hours or visit their website www moray gov uk Note also that there is a domestic wheeled bin request form available on the Moray Council website in the Environment amp Waste Recycling amp waste section which can be downloaded and used to purchase a set of bins for a newly built property COUNCIL TAX The local authority will be aware of the new homes which are within your development with a responsibility for payment of council tax falling upon the new owner yourself The authority will have made a banding valuation for your own property type and will issue payment instructions and schedules accordingly Should you not receive confirmation of this from The Moray Council or have any questions please contact them at e Website www moray gov uk e Telephone 01343 543451 main switch board during office hours SCHEDULE OF TEST CERTIFICATES ALPHA INTEC GAS BOILER Installation and servicing instructions including service record are contained in your hand over pack 49 SCHEDULE OF MATERIALS hem Desciplon Supplied by Windows Campden Group International Doors 01224 White inside grey amp Windows 682229 outside uPVC Aberdeen casement windows 01224 682229 French Doors where Campden Group International Doors White inside grey amp Windows outside uPVC Aberdeen outwards opening French doors Internal Door Premdor Ladder Internatio
54. ll offthe handle head 1 3 Remove valve cartridge 17 4 5 Replace valve cartridge and head and turn on tha water supply Garefully clean seating rubber washer and ceramic disc Bristan Prism recessed thermostatic dual control shower valve where applicable The following are extracts from the manufacturer s instructions for your dual control shower valves where fitted Bristan Prism shower valve general cleaning instructions General Cleaning Your fitting has a high quality finish and should be treated with care to preserve the visible surfaces All surfaces will wear if not cleaned correctly the only safe way to clean your product is to wipe with a soft damp cloth Stains can be removed using washing up liquid All bath cleaning powders and liquids will damage the surface of your fitting even the non scratch cleaners Note Never use abrasive detergents or disinfectants or those containing alcohol hydrochloric acid or phosphoric acid Bristan recommend E cloth for cleaning all of our bathroom amp kitchen products Using just water E cloth gives a smear free deep clean by breaking up and holding dirt which normal cloths leave behind Order through your Bristan stockist order code ECLOTH 243 Bristan Prism shower valve cartridge maintenance Note we recommend that all maintenance work on your shower valve is carried out by a qualified and experienced plumber Cartridge Maintenance 3 Remo
55. ller appliances such as the kettle or egg boiler coffee machine and microwave to come into direct contact with the furniture To prevent this it is advisable to switch on the extractor whenever you are cooking and to avoid leaving the cooker or dishwasher lid at an angle after use as the escaping heat and moisture may cause furniture nearby to swell When using and cleaning please remove any humidity and wetness quickly Only by doing so the furniture can be long term protected from water damage The room conditions should be adjusted to the particular situation by ensuring an adequate supply of fresh air if necessary e g 20 C 65 relative humidity Traces of use The used materials with their attributes correspond to the respective standards and guidelines of kitchen furniture However individual traces of use cannot be avoided in the course of time Especially worktop surfaces as well as carcase and interior shelves are endangered That applies to surfaces in laminate as well as glass veneer lacquer etc For example when unglazed ceramic faces cups plates bowls are shoved on these surfaces scratches and scouring marks can occur which cannot be removed anymore 21 General notes on kitchen units Kitchen furniture especially the moving parts is subjected to high loads in the course of time For your own safety check whether individual parts may have loosened and become insecure In many cases
56. mperature 14 Bristan Prism dual control shower valve adjusting the temperature The shower has been factory set to typically 42 degrees centigrade this is a safety feature It is possible to adjust the temperature setting and the installation instructions and user guide for the Bristan thermostatic dual control shower valve contained in your hand over pack provides details Please note we recommend that any adjustments to the temperature setting must be carried out by a qualified and experienced plumber and you should be aware that having the setting adjusted so that it can produce higher temperatures could have safety implications Kitchen sink and tap Please refer to the kitchens section of this Home Owner s Information Pack for cleaning and maintenance instructions for the kitchen sink and kitchen mixer tap Isolating valves on pipework to taps Please refer to the notes on isolation valves contained in the Kitchens section of this Home Owner s Information Pack for details of how to use isolating valves where fitted Thermostatic mixing valve A thermostatic mixing valve is fitted below the bath It limits the hot water temperature at the bath tap to a maximum of 46 C This is a building regulation requirement Access to the thermostatic mixing valve is normally obtained by removing the bath panel The thermostatic mixing valve manufacturer s instructions recommended that you arrange for initial temperature chec
57. nal Doors 01224 Leafs moulded solid core amp Windows 682229 internal door leafs Aberdeen Ironmongery for Door Handles George Boyd 01224 internal doors Carlisle Brass Trend Ironmongery 685541 ref SZM 160 CPSN Aberdeen polished chrome satin finish Bathroom thumbturn and release Carlisle Brass Serozzetta ref SZM004 CP polished chrome External Doorsets Campden Group International Doors Calgary Prestige front amp Windows and rear where Aberdeen applicable doorsets applicable 01224 682229 finished colour externally Anthracite grey RAL 7016 Garage doors Garador Carlton Travis Perkins where Retractable framed Trading Co Ltd applicable garage door factory Inverness finished colour anthracite okirting boards amp MDF 95 x 14mm Fleming Buildbase Door Facings skirtings and 70 x Aberdeen 18mm facings 18mm thick MDf cill boards 18mm thick MDF bulkhead tops Intermediate floor JJi engineered joists Pasquill Inverness 01667 joists first floors and associated 462102 where applicable metalwork Kitchen Units amp Laings Directline James Laing amp Son 01467 Worktops range with 40mm Ltd Inverurie 620311 laminate worktops Aberdeenshire Kitchen Various depending on James Laing amp Son 01467 Appliances plot Ltd Inverurie 62031 1 Aberdeenshire 01463 2311 1 01224 258200 Leisure Euroline stainless steel inset sink 1 bowl with Bristan Ruby monobloc
58. nclosed boiler user guide for full instructions NPA NATIONWIDE PROPERTY ASSISTANCE EMERGENCY COVER Your home is covered under NPA s Home Emergency Assistance Cover for a period of 24 months from your legal date of entry This service provides emergency cover for your heating system in the event of a loss of central heating or hot water providing the equipment has been maintained and serviced in accordance with the manufacturer s instructions It also extends to blocked drains burst pipes and damaged window and door locks where there is a risk to security Examples of what is is not covered are shown in the list below some of these examples may not apply to your own property In an emergency situation as defined in the Cover Summary as provided to you direct by NPA where any of the above is affected you should contact NPA directly instead of ocotia At the time of writing the emergency contact number for NPA is 0345 1552374 you will need to quote your postcode and house number This number is available 24 hours a day 365 days a year Where any problem is not classed as an emergency by NPA you should contact the ocotia customer care department during normal office hours Examples of what is not covered Showers including the shower unit controls outlet or shower head Examples of what is covered not covered Examples of what is covered Internal Plumbing amp Drainage Repairs to your internal plumbing and drains inclu
59. nner and the operation of this is fully explained in the enclosed Instruction Manuals Please also refer to the notes in the Heating and Hot Water Installation section above External Water Tap if fitted Where there is a risk of severe frost the water supply to any external tap should be isolated pipe work drained and the tap should be left in the open position There is normally a shut off valve inside the house to allow you to easily turn the water off to the garden tap We also recommend fitting an insulating external tap cover to external taps during winter months these covers are available from any good gardening or DIY store Sanitary Ware Taps Introductory notes oanitary ware and taps should be cleaned in accordance with the manufacturer s instructions copies of which are enclosed in your home owner pack or are available from the manufacturers web site The following are some important points to remember when cleaning and maintaining your sanitary ware and taps Note that the information in this section covers standard sanitary ware and fittings being installed at the date of preparation of this document if you have asked for different fittings as a client choice then the following notes may not be applicable Baths The bath should always be cleaned immediately after use preferably while the water is running out and the bath is still warm Hot soapy water with a cloth should be used and the bath wiped dry Never allow
60. nothing more will be needed than to retighten a Screw Different materials with the same colour name depending on the light source and intensity can give the impression of an altered hue Colour uniformity within the industry tolerances may be allowed only with the choice of the same materials Thus the texture and colour can be adjusted to the optimum With natural materials wood glass depending on the type a colour differences can appear Over time colour changes can appear when exposure to sun and light This includes all surfaces The more natural a surface is the more sensitive it is to outside influences Safety precautions Always observe the appliance manufacturers instructions for your own safety both during installation and in everyday use Despite all the technical and structural precautions taken it is impossible to exclude certain risks of injury entirely Particular attention should therefore be paid to the safety of children fingers may become jammed in drawers and doors Children may also use drawers or handles to climb on Remember that they can bang their head against the worktop or accidentally reach onto a hot hob Always check whether additional safety precautions are needed for your purposes in the kitchen such as locked cabinets childproof drawers a special guard round hobs or protection to prevent injury on sharp edges and corners Miscellaneous accessories to increase safety are available from sp
61. nstructions for care and use Cleaning your units There are many substances in the home which are difficult to remove completely from certain surfaces after some time Grease splashes and marks should always be wiped off immediately All you need to clean your units shelves drawers and pull outs is a slightly damp cloth with some liquid house hold cleaner or glass cleaner on it It s important to dry them off with a soft cloth afterwards If the cloth is too wet residual moisture can enter the joints and cracks causing your furniture to swell up and spoiling its appearance and function When cleaning the interior surfaces of your kitchen furniture remember Never use scouring agents furniture polish floor polish cellulose lacquer or artificial resin thinners acetone or similar cleaners Do not use steel wool or sponge scourers In general the instructions of the particular cleansing agent manufacturer have to be followed Usually they are found on the rear label of the cleansing agent Cleansing agents which contain e g alcohol or spirit can damage the furniture surface Wooden fronts Wood is a natural material Its grain and colour make every kitchen unique Variations in texture or colour due for instance to the effects of exposure to light and sunshine are characteristic of a natural product and are completely normal No complaints will be considered on this basis The surfaces of real wood fronts are sealed wi
62. nt that you obtain the necessary permissions prior to making any alteration to your drive 2 Alterations to your garden ground Removal of garden areas and installation of for example large impermeable patio areas or a large area of other hard standing will reduce the area of ground available to soak up rainwater and could lead to flooding problems if adequate drainage is not installed at the same time If you decide to slab over your garden ground you must also ensure that you make adequate provision for dealing with any rainwater to avoid increasing the risks of flooding your own and your neighbours properties 3 Maintenance of the drainage system It is essential that the drainage systems installed around your property are maintained to keep them in good working order This not only ensures that any rainwater which falls onto your house and plot is dealt with efficiently but will ensure that risk of flooding to your home and your neighbours is minimised Similarly the foul drainage needs maintained to keep it in good working condition and to ensure it does not become blocked or damaged Depending on the particular drainage systems installed around your home the following general maintenance notes should be adhered to where applicable 45 Rainwater gutters and downpipes depending on the likes of tall trees and other sources of debris in the surrounding area rainwater gutters require to be cleaned out on a regular basis to prev
63. on wool cotton buds disposable nappies cooking fat or oil or grease and the like Scottish Water who maintain the drainage network in the streets have to deal with on average 40 000 blocked drains every year across Scotland blocked drains can lead to flooding of your property and your neighbouring properties Around 8096 of these blocked drains are caused by inappropriate items being put down the toilet or fat oil or grease being put down the sink Please ensure that you do not dispose of inappropriate items into your drainage system Refer to the Scottish Water leaflet included in your hand over pack for more information 5 Water butts If you decide to install a water butt to one or more of your rainwater downpipes please ensure that you also fit an over flow back into the rainwater downpipe to avoid the water butt over flowing and causing flooding and that any water butts are located in accordance with any relevant Deed of Conditions Kits for water butt overflows are available in any good garden centre METERS The Electric meter is located typically in the garage The Gas meter is located in an external meter box UTILITY SUPPLIERS The existing suppliers for gas and electricity to your new home will be recorded and your understanding of this confirmed on the New Home Introduction form Suppliers are required to be in place prior to completion for the purposes of installing infrastructure making connections and testing va
64. ontact a plumber if you suspect that a WC valve has developed a fault Wash hand basin and bath taps The following are extracts from the Bristan manufacturer s aftercare instructions for the wash hand basins and bath if applicable taps Bristan Prism basin and bath mixer taps cleaning and care AFTERCARE INSTRUCTIONS Your fitting has a high quality finish and should be treated with care to preserve the visible surfaces All surface finishes will wear if not cleaned correctly the only safe way to clean your mixer is to wipe with a soft damp cloth Stains can be removed using washing up liquid All bath cleaning powders and liquids will damage the surface of your fitting even tne non scraich cleaners NOTE Never use abrasive detergents or or those contalning alcohol hydrochloric acid or phesphorlc acid Brisian recommend E Cloth for cleaning all of our bathroom amp kitchen products Using just water E clath gives smear free deep clean by breaking up and holding dirt which normal cloths leave behind Order through your Bristan stockist ORDER CODE ECLOTH Note if your tap begins to drip then maintenance is required please refer to the instructions contained in your hand over pack extracts of which are also copied below We recommend that the maintenance work on your taps is carried out by a qualified plumber Bristan Prism bath filler parts list and maintenance 12 2 13 CONTENTS N m 1 Head xt
65. ooker hood must be cleaned at least once a month or more often depending on the sort of cooking and if used more than 3 hours a day b Never leave gas hobs lit if not covered by a container any accumulation of fats and other cooking residues in the filters may drip and catch fire from the heat from the open flame hob c Do not cook under the cooker hood if the metal filters are not fitted e g if you have them removed for cleaning d You must not produce flames under the cooker hood e Do not place anything on top of the cooker hood f Disconnect the appliance from the electricity supply before carrying out any cleaning or maintenance work Connecting appliances where applicable Electrical connections for cookers and other electrical appliances requiring wiring work should be made by a qualified electrician using the pre fitted wiring and fittings installed for this purpose When fitting a dishwasher or washing machine please ensure the blanked end of the waste pipe tee piece has been removed Note this is not applicable where a standing waste pipe has been provided Please also ensure that the water supplies and wastes are securely connected to the pipework Please also note that where Scotia have not installed a washing machine but have left a space for one with a cold water supply adjacent to it then the home owner is responsible for removal of the cap that has been fitted to the cold water washing machine
66. otes Handles should be cleaned with a soft non abrasive cloth and for stubborn stains mild soapy water may be used Care should be taken to avoid scratching surface of handles The mechanism of the handle should be lubricated once a year with a light oil Hinges and latches locks should be lubricated on a regular basis with WD40 or similar product House Garage Door where applicable If you have an internal door connecting your house to the garage this is only applicable to some house types please note the following The house garage door is a fire door a fire rated self closing door to comply with the building regulations The door closing mechanism fitted to the door must not be disconnected or removed or otherwise restricted as its function is to ensure that the door closes by itself in order to maintain fire security between the house and the garage Just as with any similar life saving product a fire door should be regularly checked to ensure it is functioning properly It is just as important as testing a smoke alarm or checking the pressure of a fire extinguisher It is therefore important that you inspect and maintain the fire door regularly to ensure that everything is in working order The operation of the door closer the integrity of the fire and smoke seals and all ironmongery fitted to the door should be checked periodically and repaired if any defect is found We recommend that periodic checks should b
67. otes Maintenance installation G Basin Mixer a General Cleaning Your fitting has a high quality finish and should be treated with care to preserve the visible surfaces All finishes will wear if not cleaned correctly The only safe way to clean your productis to wipe with a soft damp cloth Stains can be removed using washing up liquid All bathroom cleaning products powders and liquids will damage the surface of your fitting even the non scrat h cleaners Note Never use abrasive detergents or disinfectants or those containing aleohol hydrochlore acid ar phosphaoric acid Bristan recommend E cloth tor cleaning all of our bathroom amp kitchen products Using just water E cloth gives a smear free deep clean by breaking up and holding dirt which normal cloths leave behind Order through your Brialan stockist order code EGLOTH if your fitting begins ta leak the following should be carried out Isolate both hot and cold water supplies ta the tap by either Turning the water supply off at the mains stopcock or Turning off the rsolation valves to the Tap 1 Remove cap 2 and o ring 4 then using suitable screwdriver remove the screw 3 2 Lift the handle body Sl up from the shroud which can then be removed to reveal the cartridge retaining nut 7 NOTE Ta access the cartridge B a suitable spanner will be required to remove the cartridge releinimg nut 7 3 Carefully clean the cartridge 18 an
68. ots grow into the underlying soil the turf is prone to drying out and shrinking This can leave unsightly gaps Light rain is often not enough to sufficiently water the turf and underlying soil The best way to irrigate your garden is by using an oscillating sprinkler Trees shrubs and hedging also need copious watering after planting As 243 with turf the roots have not yet grown into the surrounding soil and can only pick up moisture from a very limited area Planning permission for planting schemes usually requires that planting shown on the approved plans is maintained for a specified period of time This obligation is passed on to you once you take up ownership of the property Scotia does not replace turf trees hedging or shrubs that have failed due to a lack of watering Damage to turf Walking on turf before it has properly settled in can cause considerable damage Dents and hollows made on new turf will not disappear and are often difficult to repair It usually takes about a month to become firm enough to walk on but this can vary according to weather and soil conditions If you are instaling or removing a sprinkler use wide boards to spread your weight and minimise damage Mowing turf it is recommended that you do not mow the turf for at least the first week after moving in Let it grow to establish itself and make sure before mowing for the first time that its roots have grown down into the soil below For the first cut leav
69. ouch up paint RAL9016 can be purchased from the Myson sales office on 0845 402 3434 Radiators are hot when in use and as such users should ensure that those who may come into close proximity to hot radiators are aware of the risks of burns on prolonged contact Where necessary users should take steps to minimise the risks of burns from hot radiators for example where there are very young children in the room Where applicable consideration should be given to placing guards in front of the radiators or reducing the temperature of individual radiators by turning the thermostatic radiator valve to a low setting Radiators are heavy items and are securely fastened to the wall on installation with appropriate fasteners to secure the radiator bracket and suit the construction of the wall Radiators should not be used for the mounting of clothes airers cat beds or 8 other such fixtures The mounting brackets of the radiator are designed to support the weight of the radiator itself and its water contents allowing for an adequate safety margin An additional weight may compromise this margin and cause risk of bracket failure leaks and potential hot water burns Decorative covers such as the decorative perforated MDF or timber covers that you can purchase from DIY stores will significantly reduce the output of a radiator and thermostatic radiator valves should not be fitted inside these radiator covers as this will stop the valves from
70. overing the thermostatic radiator valves will also interfere with the operation of the valves HEATING AND HOT WATER INSTALLATION Heating and hot water are provided by an Alpha InTec 34C wall mounted high efficiency boiler with a gas saver flue heat recovery unit A 50 litre thermal store may also have been installed this depends on the house type Please note that to obtain the maximum performance and efficiency benefits the gas saver flue and thermal store where fitted must be switched on Turning off the gas saver flue will mean you lose efficiency benefits Turning off the thermal store where fitted will mean you lose efficiency benefits and the available volume of hot water will be significantly reduced A copy of the user manual installation amp service instructions inspection commissioning and service record logbooks for the system are enclosed with your home owner pack An annual gas service of the boiler and inspection maintenance of the associated equipment in accordance with the manufacturer s instructions is required to be carried out by Gas Safe registered personnel Failure to carry this out will invalidate the manufacturer s and NHBC warranties GAS SYSTEM Never obstruct gas boiler flue outlets or any ventilation if provided to the boiler Never tamper with the gas installation or equipment Any alterations to the gas supply pipework or work in construction with any gas appliance should only be carried o
71. rden thrives The rear gardens of most new homes are finished in rotovated topsoil allowing you the opportunity of designing and landscaping to your own requirements lt is important that the landscaping is carried out as soon as possible after the date of the handover as it is only by working the soil that it will remain aerated and weeds will be prevented from becoming established This will also help to establish the finished level of the soil and ensure it drains more effectively so reducing the potential of any flooding during wet weather conditions see also maintenance of garden areas below However if there has been rain please take this into consideration when carrying out landscaping work to your rear garden let the topsoil dry out sufficiently before working on it compacting wet topsoil will damage it making it unsuitable for good drainage or good grass or plant growth The areas to the front of your home may be turfed and or have shrubs hedging or trees planted in them There follows some important care and maintenance requirements for your garden ground Maintenance of garden areas Watering of turf and planted areas In the absence of regular heavy rainfall you should water turf at least twice a week daily if the weather is hot and dry after moving in A newly turfed garden looks deceptively mature but the new grass has only a very small reserve of moisture in the soil attached to the turf Until the grass ro
72. rimental to the performance of the material and whilst it may look unsightly the majority usually disappears over time The advice given by most brick block cement and precast concrete manufacturers is that it is best dealt with by the combined effect of time and za weather If efflorescence occurs externally on your home it is our policy to follow this advice and allow it to disappear naturally It will usually disappear within a few weeks washed away by normal rainfall This process may take some time to draw out and remove all of the natural salts causing the efflorescence however it should be apparent that each time the efflorescence appears it will be in decreasing amounts Whilst natural weathering is the preferred cure for external efflorescence if you wish where it is in a safely accessible location you can speed up the process by brushing down with a stiff non metallic brush not a wire brush making sure that the deposit does not enter the wall at a lower level Any remaining deposit can be removed or reduced using a minimum quantity of clean water We advise that you do not use any proprietary cleaning agents as some varieties contain a concentration of acid which can permanently affect the appearance of the wall materials A power washer should not be used as it can damage mortar joints and the wall materials if used incorrectly Our advice is that you let the weather deal with external efflorescence If efflorescence occur
73. rious features of the property Once you have taken possession of your new home and ownership has been legally transferred it of course becomes your own right to decide which particular supplier you wish to use lt is at this point that meter readings are recorded on handover documentation thereby denoting the change in responsibility for payment of ongoing bills This same documentation specifically the Handover Certificate also includes MPAN Meter Point Administration Number and MPRN Meter Point Reference Number details which are determined well in advance of construction completion and provide supply point identification for your new home It is strongly recommended that you keep this Handover Certificate in a safe place Utility suppliers are then provided by us with these readings and confirmation of change of responsibility in order that they may start to invoice you directly as a private customer and homeowner From this point it is possible for you to review 47 and indeed change the tariff and or supplier for gas and or electricity Although the administration of the changed contact details may take a little time for some suppliers to update all that is needed to process a change is simply the MPAN and or MPRN details as a starting point The main utility supplier which Scotia Homes currently utilise for initial connections is Scottish Gas who can be contacted for initial account queries on 0800 048 0202 Whilst ther
74. rning toast or similar The CO detector monitors Carbon Monoxide levels and its alarm will activate if safe levels are exceeded You must read and fully familiarise yourself with the instructions for the smoke heat and CO detectors Copies of the instructions are contained in your home owner pack and are also available for downloading from the manufacturers website the instructions contain vital information on the operation and maintenance of your detectors If any of the smoke detectors are activated you should check the property and if no reason for its activation is found it could be a nuisance alarm caused by cooking smoke reaching one of your smoke detectors or something similar If this occurs open a window to clear the smoke or dust and the alarm will cease and test maintain the detector as described in its instructions If the heat detector activates you should follow the advice contained in the heat detector instructions If the CO alarm activates please carry out the instructions contained in your carbon monoxide alarm instructions Depending on the type of CO alarm fitted these 2339 instructions typically include the following ventilate the area turn off appliances evacuate the property get medical help for anyone suffering from the effects of CO poisoning ring your gas supplier or other supplier on their emergency number do not re enter the property until the alarm has stopped if the alarm has been silenced by press
75. s Paint to Internal Dulux Trade super Dulux Decorator 01466 Walls standard matt emulsion colour Centre Elgin 711335 white to bathrooms and toilets colour Timeless to all other walls Dulux Trade super matt emulsion colour white Shellac sanding sealer decoration Paint to ceilings standard decoration Decoration to staircase handrails where applicable Paint to skirting Dulux Decorator 01466 Centre Elgin 711335 Dulux Decorator 01466 711335 Centre Elgin 01466 711335 Note Not all items or colours are applicable to all properties Dulux Decorator Centre Elgin Dulux Quick Dry Satinwood colour white boards internal doors internal door facings staircase spindles etc standard decoration Scotia Homes Limited Balmacassie Ellon AB41 8QR e Tel 01358 722441 e Fax 01358 723499 Email info scotia homes co uk e www scotia homes co uk 53
76. s on internal concrete floors or other such areas then it too can be removed by brushing with a non metallic brush and then removing the deposits with a vacuum cleaner Internally occurring efflorescence should disappear quicker after brushing and vacuuming than external efflorescence as the home is dried out by the heating Should persistent efflorescence occur internally which does not disappear after removing it by the methods described above then please contact Scotia for further advice LARCH CLADDING WHERE APPLICABLE oome houses have feature areas of external vertical Scottish off sawn larch cladding Scotlarch fixed with stainless steel nails to timber runners which are fixed to the external wall blockwork outer leaf The larch cladding was supplied by Russwood Ltd of Newtonmore contact details for Russwood Ltd are in the Schedule of Materials at the end of this document and it has been vacuum coated by them with a base and two top coats to a Light Oak Cypress colour Russwood Ltd recommend that re coating will be required after approximately 3 years and they have a maintenance product Teknos Woodex Aqua Solid which can be used for re coating the Scotlarch We recommend that you inspect the larch areas on a regular basis and re coat as required to ensure that the Scotlarch continues to look its best in the years ahead Should you require further advice or information regarding the maintenance or repair of the Scotlarch areas
77. sink mixer Ideal Standard Alto 55cm 1 tap hole wash hand basin and semi pedestal with chrome plated Bristan Prism basin mixer Ideal otandard Tempo Cube 1700 x 700 bath with Unilux E3194 panel and chrome plated Bristan Prism bath filler Ideal standard Alto WC pan close coupled with Alto cistern and Alto seat and cover Ideal Standard Alto 1 tap hole wash hand basin and semi pedestal with chrome plated Prism basin mixer Ideal standard Alto WC pan close coupled with Alto cistern and Alto seat and cover Just Ultracast shower tray with Bristan Prism thermostatic dual control shower valve with adjustable riser with Ideal Standard Synergy chrome clear glass enclosure Alpha Intec boiler gas saver unit and associated controls and valves including thermal store where fitted Radiator Valves Switches Sockets and electrical accessories Kitchen sink and sink mixer Sanitary ware standard bathroom Sanitary ware standard en suite where applicable to house type Central Heating Hot Water System Click Mode Range switches and sockets 51 William Wilson Plumbers Merchants Elgin 01343 543181 01343 543181 01343 543181 01343 548596 Plumb Centre 01343 Elgin 548596 William Wilson Plumbers Merchants Elgin William Wilson Plumbers Merchants Elgin Plumb Centre Elgin Danfoss RASC2 Plumb Centre 01343 10mm or 15mm Elgin 948596 Holland House Electrical
78. site for operating and maintenance information and note also the following important points e The garage door should be maintained in accordance with the manufacturer s instructions e Always keep the swivelling and opening area of the door clear and make sure neither persons children in particular nor objects are located within the door s area of travel e Operation of the during heavy winds may be dangerous Have a specialist inspect and maintain the door at least once a year Have the door tension springs replaced after approx 25 000 door cycles Extracts from manufacturer s operating instructions 35 WARNING Opening and closing Door travel There is a risk of injury when opening or closing the There is a risk of injury in the door s swivelling and door improperly opening area gt When in operation make sure that neither persons Manually opening children in particular nor objects are located within Only open the door with the exterior handle or the door s area of travel interior handle never with the lever arm or the cord Keep a safe distance of 1350 mm away from the knob Always slide the door fully into the end of travel position and wait until the door has come to a stop Manually closing Only close the door with the exterior handle interior handle or the cord knob never with the lever arm Make sure that the locking engages correctly INTERNAL DOORS Internal Doors General N
79. switch off all the MCBs re set the RCD then switch on each MCB individually until the faulty circuit is identified 4 To identify the cause of the fault switch off all appliances in that circuit re set the RCD and MCB then switch back on each appliance until the defective appliance is found Over filling kettles irons etc can cause this type of fault N B It is important to ensure that the bulbs used in light fittings do not exceed the rating for that fitting NOTE Electricity is dangerous and can kill If you are unsure of any aspect of your electrical installation please consult a qualified electrical contractor SMOKE HEAT amp CARBON MONOXIDE DETECTORS ALARMS Depending on your house type your home is fitted with smoke detectors in the living room or dining area and the ground and where applicable first floor halls Also a heat detector has been fitted in the kitchen area and a CO Carbon Monoxide alarm has been fitted in the vicinity of the gas fired boiler in the garage These alarms are mains operated with battery back up and connected to bedroom lighting circuits The smoke detectors are extremely sensitive to smoke and dust particles of any kind and can be activated by the likes of burning toast The heat detector in the kitchen is less likely to cause false alarm problems as it is not responsive to any type of smoke or fumes only heat such as generated by a chip pan type fire but not from smoke caused by bu
80. t in use it is folded and stored safely out of the reach of children Damp proof courses there are damp proof courses built into your external walls to prevent damp from the ground soaking up the outside walls These are normally approximately 150mm from the ground level around your house It is important that these damp proof courses are kept clear if you are carrying out any landscaping or ground works alongside your external walls then please ensure that you do not cover these damp proof courses or otherwise bridge them allowing damp to rise up past the damp proof course 44 DRAINAGE CONSIDERATIONS The rainwater and any driveway drainage has been designed to comply with Local Authority Regulations such as planning building control and roads construction consent conditions and SEPA Scottish Environment Protection Agency requirements including SUDS Sustainable Urban Drainage Systems requirements In simplified terms these regulations require us to ensure that the drainage systems designed and installed around your home collects any rainwater which falls onto your house and surrounding plot and drains it away in a responsible manner This development has a rainwater detention pond arrangement to the East of the development which is designed to collect rainwater and surface water and control it to encourage it to soak away into the surrounding ground There are a number of very important points that you should be aware of in
81. th several coats of high grade varnish To clean them simply wipe them in the direction of the wood grain using a slightly damp cloth to remove dirt particles from the pores Splashes of fat or other stains should be removed immediately and must not be allowed to dry Dry the corners profiles and edges of the fronts thoroughly to ensure no moisture remains In general the instructions of the particular cleansing agent manufacturer have to be followed Usually they are found on the rear label of the cleansing agent Cleansing agents which contain e g alcohol or spirit can damage the furniture surface Wood is a living material which reacts to constant exposure to very damp or very dry air Despite careful varnishing it will expand or contract That s why it is important always to switch on the extractor when cooking or to ensure there is an adequate supply of fresh air 19 Synthetic and lacquered fronts A soft cloth and warm water containing a little washing up liquid will normally suffice to clean the various fronts Solvent based cleaners abrasive cleaning agents micro fibre cloths and steam cleaners must not be used in order to prevent damage Particularly stubborn stains on synthetic fronts such as paint or adhesive residues can be removed with a standard commercially available cleaner for plastics It is advisable to test the cleaner in a hidden corner first Fronts with matt resp satin surfaces
82. ting any water into the internal fan unit If removing the grille to wash it you must ensure that it is fully dry before re fitting D Cleaning and servicing extract from manufacturer s instructions TO CLEAN OR SERVICE FAN The only user servicing required with this fan is the removal and cleaning of the front grille Remove one piece Internal Grille using screwdriver Push in to free catch then twist to remove grille e The fan may now be cleaned using a brush or damp cloth DO NOT IMMERSE IN WATER After cleaning replace Internal Grille by pushing home WARNING Always isolate fan Remove one piece Internal Grille using sisi jg ord je siger screwdriver Push in to free catch then o not use soivents to clean Is Tan twist to remove grille E When re fitting the internal grille ensure no wires are trapped Kitchen Extractor Fan Cooker Hood Your kitchen extractor provision is provided by the cooker hood which removes moisture and odours from cooking to the outside air Please refer to the notes contained under the Kitchen section above for more information 24 Vent Axia LuminAir fan amp light oome houses where applicable have a Vent Axia LuminAir extractor fan over the en suite shower This unit provides an extractor fan and a light in one ceiling mounted fitting which is protected by a safety isolating transformer normally located in the attic space above the unit The luminaire has a 20 watt lamp whi
83. ut by GasSafe registered personnel You are responsible for the annual maintenance and servicing of all gas appliances such as the gas boiler oven or hob as applicable to your home and this should be arranged through any reputable Gas Safe registered plumbing and heating contractor If you suspect a gas leak 1 Extinguish all naked flames 2 Do not use any electrical switches or appliances 3 Turn off the gas at the meter 4 Open all doors and windows 5 Call the National Gas Emergency Service on its emergency number which is in the telephone directory under GAS Gas Emergency There is no call out charge The current emergency number at date of preparation of this document is 0800 111999 This service operates 24 hours a day and 365 days a year HOT AND COLD WATER SERVICES Mains Cold Water Service The internal stopcock for the incoming cold water service is located typically under the kitchen or utility sink which in an emergency should be used to shut off the water in your house There is also an external stopcock located in a boundary box within the public footpath near your house which also shuts off the water to your house this is primarily for the water board s use in an emergency Make sure that you know where your mains water stopcocks are located so that you can turn them off quickly in an emergency Domestic Hot Water The Alpha Intec 34C boiler produces domestic hot water in an energy efficient ma
84. ve the piston and thermostat We advise that the shower valve is assembly and place into a bowl regularly serviced in hard water areas to Carefully add hot water just off the boil maintain the flow of water and vinegar to de scale Leave in the Isolate both hot and cold water supplies to Solution until the water has cooled and the shower valve by either rinse with clean water e Turning the water supply off at the TN mains stopcock or e Turning off the isolation valves to the Piston shower valve SB B 1 Remove the temperature handle and plastic stop IG A Important Take note of the position N of the plastic stop and handle They must gt Thermostat be refitted in the same position 2 Unscrew the cartridge anti clockwise and remove from the valve body Unscrew anti clockwise to remove I I j 4 Grease the seals with a silicon grease clockwise supplied by Bristan part number SP 495 to replace 0002 and carefully refit 5 Refit the temperature stop and handle Reset the maximum temperature Bristan Prism dual shower valve operating instructions Operating the Shower 1 On off control Turn the handle clockwise to turn on and increase the flow of water Turn the handle anti clockwise to turn off the flow of water 2 Temperature control Adjustable temperature control Turn the handle clockwise for a cooler temperature Turn the handle anti clockwise for a hotter te
85. water tanks radiators and hot water cylinders Doors and windows which do not secure your property such as internal porch doors internal doors and internal conservatory doors Failure or breakdown of the external locking mechanisms to doors or windows for outbuildings ora garage Boilers which have been declared beyond economical repair i e if the cost of parts incl VAT is more than 85 of the retail price of the boiler Repairs if we have advised you to carry out maintenance work to prevent a future breakdown until that work is complete Repairs where due to obsolete parts we can no longer cover you the policy will continue without boiler cover until the boiler is replaced Any repair to heaters which are beyond economical repair if the cost of parts incl VAT is more than 85 of the retail price of the heater Heated towel rails infra red heaters electric fires skirting or kick space floor heaters Boilers which have been declared beyond economical repair i e if the cost of parts incl VAT is more than 8596 of the retail price of the boiler Repairs if we have advised you to carry out maintenance work to prevent a future breakdown until that work is complete Repairs where due to obsolete parts we can no longer effect a repair RADIATOR SAFETY PRECAUTIONS AND RADIATOR NOTES Myson Premier HE roundtop radiators have been installed in your house Should radiator chip or other paint damage occur then t
86. would render the warranty invalid Ongoing care should be taken when using glass as a work surface Metal objects such as knifes keys or rings etc can cause severe scratching to the glass surface l Cleaning should be carried cut using a non abrasive or soft cloth EXTRACTOR FANS General Notes on Ventilation Fans Ventilation fans allow you to remove excess moisture to the outside air The fans are controlled through the light switch for the room in which they are located They may have integral timers which means they continue to run for a fixed period of time after the light switch is turned off They may also have humidity control which means the fan may operate automatically when there is excess moisture in the air and will switch off when the moisture content is reduced to normal levels Typically the extract fan located in the bathroom will be humidistat controlled because this is the room in the house which is designed for drying clothes refer to the Ventilation and avoiding condensation section later in this document for more information Electrical isolator switches where applicable for the extractor fans should normally be left in the on position to ensure that your home is protected from a build up of moisture Failure to use the extractor fans as they have been designed to be used may result in a build up of condensation and or mould and may affect your warranties Before carrying out any maintenance or cleaning
87. y removed with a soft damp cloth and Jif To remove the film apply the Jif neat and rub vigorously with a damp cloth along the length of the sink surface After cleaning rinse thoroughly with clean water and dry Wire wool products and ferrous water supply pipes can leave minute ferrous particles adhered to the sink surface Since stainless steel under normal conditions does not rust these par ticles can cause the appearance of small brown rust stains These stains can be removed using the procedure described above CAUTION Certain household products contain substances which will attack the stainless steel surface they are 1 Bleaches Most common domestic bleaches contain Chlorine in the form of a hypochlorite Chlorine attacks the microscopic Chromium Oxide film on the surface and can cause pitting of the surface Bleaches should always be used in the prescribed strength specified by the manufacturers Undiluted bleach es can cause pitting and staining of the surface and should be immediately rinsed off with plenty of clean water All cleaning agents containing hypochlorites are unsuitable for use with stainless steel and even highly diluted can cause pit ting under certain conditions For this reason it is strongly recommended that the sink is not used for soaking clothes or cleaning clothes in hypochlorite solutions for long periods 2 Silver Dip Cleaners These are particulary harmful since they contain strong aci

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