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Triton 9600 ATM User Manual

1. eeeeeeeeeeeneenn en nennen nm nnn nennen nnn n nnn nn iniri nn enn nnn nnns 5 121 Function SELECT FEATURE NUMBER eee emen 5 122 FUNCTION DATE TIME FUNCTIONS c cceeececcccceccccceeceaeaeeeeeeseceecceeeeeeeeeeeeaueaeeseeseceeeeseeeeenenanea 5 123 FUNCTION SET DATE FORMAT oir a a EE aaea GS Taa NA a iE 5 124 FUNCTION SET DATE TIME ssseeeeeeenmm nnn nnnm nnnm ennene nnn nnn nnnn inr n nnne nnns 5 125 FUNCTION SET DATE cni sec ia ed eco bcn v vada ra re Ever tk EE Te a E ELA TE Peace Fe TC e 5 126 FUNCTION SET MM ICRRRRRRRRRRRRRRRREEENNEENNNMMMMMMMMMMMMMMMMN 5 127 vii For Sales amp Service Call 888 501 5246 TRITON SYSTEMS INC www at mdepot com Compliments of SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 CONTENTS FUNCTION TRANSACTION TYPES sseesesseccccececceceeeeeeaueeeesececeeeeeeeeceeeeeeeuaeaeesseseceeeeeeeeeenenanea 5 128 FUNCTION ACCOUNT TYPES iceiivdseeiirre ree a oa ret va O v Eri UR A A Ra FRU 5 129 SECTION 6 PN See E wm 6 1 CLEANING THE ENCLOSURE MRRRRRRRRRRRRRMMMMMMEEEEEEEEEEEEEEEEEEEMEMMMMMMEMMMMMMMN 6 2 CLEANING THE DISPLAY i cenas inve crt ep Ra Pe EE E vea dr i an daadeadacedviviicpnduebaadealepeaaduadeiansacuosdavadeatnabivensanaec 6 2 CARD READER MAINTENANCE ccccccccceccccssesessseececeeecceceeaeeueessscececeeeeeeeeesuauauesseeeceeeeeseeeceuueusnseececeeeeeeeeneaea 6 2 REPLENISHING THE RECEIPT PRINTER
2. Function EXTENDED AMOUNT ENABLING THE EXTENDED AMOUNT WILL INCREASE THE TRANSFER FIELD FROM 8 TO 12 DIGITS ONLY USE T NDED AMOUNT F YOUR PROCESSOR CAN ACCEPT THIS PROTOCOL EXTENDED AMOUNTS ARE DISABLED EXIT Factory DerauLt DISABLED Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Select CASSETTE SETUP 4 Choose the EXTENDED AMOUNT option DESCRIPTION The standard length of a currency amount entry field is 8 digits In some applications this length is insufficient to allow the entry of the full range of customer transaction values in the local currency type This feature allows the selection of 12 digit currency fields for those applications that require it To activate 12 digit field lengths select the ENABLE option To return to 8 digit field lengths choose the DISABLE option Error CoNpirioNs There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 71 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS Function FAST CASH AMOUNT p Factory DErAu T PROCESSOR SPECIFIC Access INSTRUCTIONS 9 90 O Ag 1 Select TERMINAL CONFIGURATION from the m MANAGEMENT FUNCTIONS menu 2
3. DESCRIPTION This function sets the frequency at which the random prize coupons will be printed The random coupon is won by arandom number of transactions of any type The winning percentage can be set from 0 to 100 For example if the winning percentage is set to 10 then 1 out of every 10 transactions will be awarded a prize Error CoNprrioNs There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 46 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of Monpes 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS Function CHANGE MESSAGES SELECT MESSAGE TYPE TO BE CHANGED MARKETING EXIT MESSAGE MESSAGE SURCHARGE STORE MESSAGES MESSAGE WELCOME TERMINAL MESSAGE DWNER SURCHARGE OWNER EXIT Factory DeFaAutt N A Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select CHANGE MESSAGES DESCRIPTION The CHANGE MESSAGES option of the TERMINAL CONFIGURATION menu allows information for the following screens to be changed by the terminal operator or a service technician 1 MARKETING MESSAGE 2 SURCHARGE MESSAGES 3 WELCOME MESSAGE 4 SURCHARGE OWNER 5 EXIT MESSAGE 6 STORE MESSAGE 7 TERMINAL OWNER ERROR ConNprrioNs There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 47
4. cccccccccccccccccsseseessececceeeccececesaueeeeseececececeeeeeueauauaessececcececeueneusaueneesnes 6 3 SECTION 7 JOURNAL ENTRIES Su UE 7 1 JOURNAL ENTRIES c MEN 7 2 SECTION 8 ERROR RECOVERY cevesisscticavcccstcastscovcaacedticcccncasdediscdscadcecetecededsdantssavessudesudetededcddnuscaveaasdectuencdedcnds 8 1 INTRODUCTION MSc Rr 8 2 ERROR RECOVERY MMMMMMMMMMMMMMMMMMEEEEEEEEEEEEENEEEEEEEEEEEEEEEEEEEEEEEEEEMMMMM 8 2 RESETTING THE CASH DISPENSER inii e r aad ce vea b d Ga EE EC a rc d V P Ea UE P rd P EE p 8 3 APPENDIX A MECHANICAL COMBINATION LOCK INSTRUCTIONS eeee eene e eene nnne nnmnnn nennen nana nnn A 1 ABOUT THE d X A 2 UNLOCKING 3 NUMBER COMBINATIONS ccccccccceeseessssecececceececeeaeueussseeeeeeeseeueeeauaaeessssececeeeeeeeeeauaneeeseseseeeess A 2 TOs HOCK co RM eeIE EAS A 2 CHANGING THE COMBINATION oria ri kx ua FERE e EE az FRE sda ATE RE a FE a PRATER ERR EE E Ca ed dE HU FR CV Dea Fre E RR TEL aaa A 3 APPENDIX B ELECTRONIC COMBINATION LOCK INSTRUCTIONS eeeeeee ee eene nnne nnn nian annua B 1 ENTERING COMBINATION RRRRRRRRRRREMEEMMMMMMEEEEEEEEEEEMMMMEEEEMMMMMMMM B 2 CHANGING COMBINATION jciacs2eyuisiwraceravalaaccadeadiasvacenisasannsacdheangiaaavidies UE E CO pe ea vA Re a dE REIR CE pedal noA TY E lanes B 2 LOCKOUT FEATURE ARRRRRRRRRRRRRRRRRRRRRRRRRRREEEMMMMEEEMMEEEEEMMMEMMMMMMMEMEMMMMMMMMMMMMA B 2 BATTERY n i
5. 12 40 57 PM Access INSTRUCTIONS SET TIME gt 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Choose DATE TIME FUNCTIONS 3 Choose SET DATE TIME DESCRIPTION The Cash Dispenser contains an internal clock that maintains the date and time even when power is disconnected from the unit Press SET DATE to begin the date entry process Press SET TIME to begin the time entry process ERROR Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 125 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS Function SET DATE SET DATE Factory DeFaAutt N A BACKSPACE gt CLEAR gt MM DD YY Access INSTRUCTIONS QUIT 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Choose DATE TIME FUNCTIONS 3 Select SET DATE TIME 4 Select SET DATE SET DATE gt DESCRIPTION Press SET DATE to begin the date entry process The date is entered in the form MM DD YY month day year Do not enter the characters separating the fields just the fields themselves Press CLEAR to erase everything and start over Press the BACKSPACE key to back up and erase a single character Press QUIT to escape without doing anything
6. Function MULTIPLE AMOUNT MULTIPLE AMOUNT Factory DeFautt 0 00 Access INSTRUCTIONS ENTER NEW AMOUNT amp PRESS OK CHANGE EXIT 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Select CASSETTE SETUP 4 Choose the MULTIPLE AMOUNT option DESCRIPTION The MULTIPLE AMOUNT must be set in the Cash Dispenser before any transactions can be processed This number is the denomination of the currency installed in the currency cassette It can be set to any value as long as this value is no less than 1 50th of the MAXIMUM AMOUNT Typical values might be 10 20 50 or 100 Whenever a withdrawal transaction is performed the amount entered or selected is compared to the MULTIPLE AMOUNT If the entry is not a even multiple of this amount an error warns the terminal user and displays the current multiple amount Error ConNprrioNs If the MULTIPLE AMOUNT is not set correctly the terminal will respond by going into Configu ration Error 186 BILL SIZE NOT CONFIGURED CORRECTLY To correct the error condition enter the management functions and configure the bill size MULTIPLE AMOUNT to the size of the bill in the cassette TRITON SYSTEMS INC 5 70 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of Monpes 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS
7. If the return codes are satisfactory close and lock the security container Place the Cash Dispenser back in service TRITON SYSTEMS INC 8 5 www at mdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 8 ERROR RECOVERY TABLE 8 1 ERROR RECOVERY PROCEDURES eme eoring Recommended Actions Code See Recommended Actions for Error Code 33 See Recommended Actions for Error Code 33 See Recommended Actions for Error Code 33 See Recommended Actions for Error Code 33 RESET the Cash Dispenser If the error appears again close and lock the security container Call your service provider If the error clears enter the MANAGEMENT FUNCTIONS when the Top Menu is displayed Enter your password When the MANAGEMENT FUNCTIONS menu is displayed select DIAGNOSTICS Too many notes Press the PURGE key The correct return code for a good purge is 20 20 20 If any other return code is displayed contact your service provider Press the TEST DISPENSE key The correct return code for a good test dispense is 20 20 21 If any other return code is displayed contact your service provider If the return codes are satisfactory close and lock the security container Place the Cash Dispenser back in service Mistracked note at feed See Recommended Actions for Error Code 33 TRITON SYSTEMS INC 8 6 For Sales amp Service Call 888 501 5246 www atmdepo
8. RE ECTS 1 or more dsos total from the Cash Dispenser NOTE The Cassette Close operation also resets the Sample CASSETTE CLOSE receipt number of bills loaded in the cassette to zero 0 After performing a cassette close use the ENTER QTY IN CASSETTE function to enter the number of bills in the cassette ERROR ConNprrioNs There are no error conditions directly associated with this function TRITON SvsrEMs INC 5 14 For Sales amp Service Call 888 501 5246 www at mdepot com Compliments of Monpes 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS Function DIAGNOSTICS DIAGNOSTICS me PURGE VERSION 5 TEST DISPENSE eee EEEE EXPANSION CARD Factory DeFaAutt N A Access INSTRUCTIONS Select DIAGNOSTICS from the MANAGEMENT FUNCTIONS screen DESCRIPTION Select one of the following to perform the appropriate DIAGNOSTICS test e Select STATUS to determine the operational status of the Cash Dispenser e Select PURGE to complete a PURGE cycle on the dispensing mechanism e Select TEST DISPENSE to perform a combined dispense and reject operation on the dispensing mechanism e Select FORMAT MEMORY EXPANSION CARD to erase the contents of a memory Expansion Card and to prepare the card to receive new data e Select the TEST RECEIPT PRINTER option to test the operation of the Receipt Printer e Select the VERS
9. TRITON SvsrEMs INC 8 2 For Sales amp Service Call 888 501 5246 www at mdepot com Compliments of MobELs 9600 9601 9620 9621 SINGLE CASSETTE CAsH DISPENSER OPERATION MANUAL SECTION 8 ERROR RECOVERY AC POWER Switch Figure 8 2 The location of the RESET and AC POWER Switch RESETTING THE CASH DISPENSER In the OUT OF SERVICE mode of operation the dispenser will not respond to any inputs to the keypad or card reader OUT OF SERUICE L CONTACT SERVICE PERSONNEL E RESET ERROR MANAGEMENT Figure 8 3 The RESET ERROR MANAGEMENT Menu AAAA Try to return the dispenser to normal operation by performing a RESET To do this open the top enclosure access door see CAUTION and perform either of the following two actions 1 Press and then release the RESET Switch See Figure 8 2 2 Turn the AC Power Switch OFF for a few seconds then turn it back ON TRITON SvsrEMs INC 8 3 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 8 ERROR RECOVERY NOTE The top enclosure access door is provided with a pneumatic piston to prevent the door from extending too far when opening and from being closed too quickly In the un likely event of the pneumatic piston not functioning properly the door should be pre vented from opening too far and from being slammed when closing
10. ccccccssscccecceesseeeceeeeseeeeeteeeseeeeseeeseseetecsaneceeeeseaaeess 5 85 Function BACKUP NUMBER essssseeeenen ne een emen nennen nnn nnnn nnn nnn n ener nnns nn 5 86 Function DATAPAK ACCESS CODE eene eene nnne nnne nennen 5 87 FuNcTION PREDIAL ON OFF irristan na Saa 5 88 FUNCTION COMPUSERVE ID c cseeseececeececeeceeceaueeeeeessecececceseeeeeeeuaaanensseeeeeeeeeeens 5 89 FuncTiION MODEM SETUP cccseseeseececcececeeeeceeeeaeeeesseececeeeececueeeauauenenssececeeeeeeeenes 5 90 FUNCTION DIAL MODE E 5 91 FUNCTION DIAC RATE ec 5 92 FUNCTION BAUD RATE cccccsssscceeceeseceeceeeeeeeseeeaseceeensnseceeceaeaeceeeeeeaucesseeaaaeceeetangeees 5 93 Function MODEM SETUP STRING eee nennen nennen 5 94 Function RESET TEST MODEM cccccccccccceceeceeeeeseeecceceeeeeeeeeeeauaaeeeesseceeeeeeeeneees 5 95 FUNCTION MORE irte taire eve Edu Fe sane ever ERA RR Le CERE EE Ed ERA E fhikesdbeebiabesvaliardavel 5 96 Function ADJUST VOLUME CONTR eeeeeeeeennnn ee nennen nnne nenne nnne ensi n nani 5 97 FUNCTIONS RECEIPT OPTION siet creux a e Rev FEE o rv Ced o Fee FE eb Evo i d ae Ph e rk 5 98 FUNCTION TRITON CONNECT ccccccccccccccccececeeeeeeesessececceeeceeeuseeeeaueaeesececeeeeseeeeenenaaes 5 99 Function PRIMARY NUMBER cccccssseccceccsssecceteeessceeeeeeeeseeseeseesceeeeseaseeeeesaneaees 5 100 Function BACKUP NUMBER
11. ssssscccccccecceeeceeeseeeeeeseececeeeeeeeeeceeeuaaeanssseeeeeeeees 5 101 Function ALARM NUMBERS cssccccccccecceeeeceeeseeeesesececceseceeeeeeseauenesseeceeeeeess 5 102 Function PRIMARY ALARM NUMBER eene eene nennen 5 103 Function BACKUP ALARM NUMBER eene enne nennen 5 104 Function ENABLE DISABLE CALL BACK essen eene 5 105 Function ENABLE DISABLE TRITON CONNECT eene 5 106 FUNCTION ATM MONITORING ccccccccccccecceeeeeeseeeeeeeeecceeeeeccueesauaueeseseceeeeeeeeeenenaaes 5 107 FUNCTION STATUS MONITORING sese nennen nnne nennen enn 5 108 Function HEARTBEAT MESSAGE ccccccccccccccceeceeeeseseececeeeeeeceseeeeeeuaaeenenseeeeeeeess 5 109 FUNCTION AD SCREENS cerise ti Ea pn eor CORR EN VERE HO ORE C a PAY FL EAR PUER ago FER Pd a CARE RR 5 112 FUNCTION COMMUNICATION HEADER eeerenen nennen nenne nennen nnn nnn nnn 5 113 FUNCTION MORE 53iiiin bec rro nP iE Eara ER De Ee fa v E E FR 5 114 Function ALARM THRESHOLDS eene eene rne nennen nnn 5 115 Function SET LOW CASH THRESHOLD eee 5 116 Function SET JOURNAL THRESHOLD eee nnns 5 117 Function SET SCHEDULED JOURNAL eene 5 118 FUNCTION VIEW MODIFY OPTIONS eene nennen nennen 5 119 FUNCTION AGCTIMAEE 51 5 prece rr rore Nave ERR E a Ta FERE ENE RR RA REL IE 5 120 FUNCTION DEACTIVATE
12. DESCRIPTION This command will print two lines of text on the receipt printer and then advance and cut the paper The text should be 42 characters wide The remainder of the information on the TEST RECEIPT PRINTER print out is terminal configuration data If the printer test fails to print two lines of 42 characters fails to advance the paper or fails to cut the paper contact your service provider for assistance A return code of 00 indicates a successful printer test Press the cancel key to return to the DIAGNOSTICS main menu 1231587892 2345678301224544921234557830 2 5 Aser 12245670911221567830122456740921221 6783012 wt Ot tate Tise 14 13 39 08 35 03 ae ede Live Prize Coupon printing ts disabled Terw 123456 Terwinal Gunar Level prize amount 0 00 Random pri foros versien 022 0180 04 13 99 eiii Pregas Version 54 9402 28 04 16 99 ee tle eto T 880 13 bavseree CHECKING im spelled CHECKING Dispense Counter 1176 Printed date format MMODYY Language 1a ENJLISE Double Encryption ta disabled ns Sample RECEIPT n ern Ll s mt tantalos rop ee e PRINTER test results FIM Master Key Check Digits 826196 B2E136 Optional Receipt Printing s disabled Low paper checking is enabled 5111 eize checking is erabdled PIN Working Kay Check Digite 009828 Extended amount a disabled TAC Working Key Check Digite 8261936 DATA Working Key fe MOT leaged Status monitoring is disabled Primary Phone Number 1242020 Heartbea
13. MANAGEMENT FUNCTIONS Function DIAL MODE DIAL MODE DTMF PULSE C TOUCH TONE ROTARY EXIT Factory Deraurr DTMF Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Select TELEPHONE 4 Select the MODEM SETUP option 5 Select DIAL MODE DESCRIPTION The modem is configured to dial in either the touch tone mode DTMF or in the rotary PULSE mode Consult with the local phone company to determine which option is supported After selecting the dial mode be certain to execute the RESET TEST MODEM function The new dial mode does not take effect until you do this The factory default for the function is DTMF Error ConNprrioNs If the local phone exchange does not support touch tone and the terminal is configured for DTMF mode no calls will be completed Rotary will work on touch tone systems but should not be used if touch tone is available Rotary mode will dial much slower than DTMF TRITON SYSTEMS INC 5 91 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS Function DIAL RATE TOUCH TONE DIAL RATE FAST FAST 70 ms stom 255 ms MED 150 ms EXIT Factory Deraurr FAST Access INSTRUCTIONS 1 Select TERMI
14. Compliments of Monpes 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS Function SET JOURNAL THRESHOLD Enter the threshold of journal entries that will initiate a Triton Connect call press the OK key when finished Factory DeFauLtT 0 Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Choose MORE 4 Select MORE 5 Select ALARM THRESHOLDS 6 Select SET JOURNAL THRESHOLD DESCRIPTION This function allows you to enter the number of journal entries that will act as a threshold When the number of journal entries rises above the value set in this function and the Journal Threshold feature is ENABLED the terminal will automatically contact the remote Triton Connect computer and initiate a transfer of the journal ERROR ConNprrioNs IMPORTANT If the threshold value is set to 0 zero while the Journal Threshold feature is ENABLED no journal will be transmitted TRITON SYSTEMS INC 5 117 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS Function SET SCHEDULED JOURNAL Enter the hour in 24 hour format during which journal data will be reported to Triton Connect Factory Deraurr
15. For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS Function MARKETING MESSAGE Factory DErAuLT NONE Access INSTRUCTIONS F1 CENTER LINE LEFT F6 F2 CLEAR ALL CENTER F7 F3 CLEAR LINE RIGHT F8 F4 CASE UPPER 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select CHANGE MESSAGES 3 Select MARKETING MESSAGE DESCRIPTION KEY The MARKETING MESSAGE function allows r4 you to compose a message that will appear on any UPPER printed products that include the store message e g customer receipts day closes coupons etc The message can be up to four lines long Enter letters numbers and punctuation as follows r t R The keys along either side of the display are used with the numeric keys on the main keypad to permit entry of alphanumeric characters The keys on the left side of the display are designated lt F1 gt through lt F4 gt The keys on the right side of the display are lt F6 gt through lt F8 gt The lt F1 gt key centers the text on the line where the cursor appears The lt F2 gt key erases all text in the current message lt F3 gt clears the text on the line the cursor is currently appearing The lt F4 gt Key is used similarly to a CAPS LOCK key on a computer keyboard Pressing the lt F4 gt key toggles
16. Function SET TERMINAL TERMINAL NUMBER IS Factory DErFAuLT NONE Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Choose the SET TERMINAL option DESCRIPTION The TERMINAL is a unique string of characters provided by your processor to identify the Cash Dispenser when a transaction is taking place It can contain numbers and letters The minimum number of characters is 6 and the maximum is 16 This parameter MUST be set before the Cash Dispenser can go on line AND before the communications key can be downloaded When this function is selected the current TERMINAL is displayed If it is to be changed select CHANGE To enter a digit 0 9 press the key that has that digit To enter a letter first press the lt BLUE gt key then press the key that has the letter you want on it The first press of the key will display the first character above the number Subsequent presses will display the characters in sequence When the character you want is displayed press the lt RIGHT ARROW key to lock in the letter If your next character is a letter you must press the lt BLUE gt key again When you have entered all of the characters press the lt OK gt key Error Conpitions The Cash Dispenser will not function on line without a valid TERMINAL TRITON SYSTEMS INC 5 57 For Sales amp Service Call 888 501 5246 www at mdep
17. If the card is damaged or not a standard format the screen will display an error message If this happens the card cannot be used for transactions on the Cash Dispenser TRITON SYSTEMS INC 5 24 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of Monpes 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS Function LANGUAGE IDIOMA DEFAULT LANGUAGE ANHEE CUSTOMER SELECTED LANGUAGE OPTION IS ENGLISH ENABLE INGLES CUST OPTION SPANISH DISABLE ESPANOL CUST OPTION EXIT Factory Deraurr Country specific Access INSTRUCTIONS Select the LANGUAGE IDIOMA option from the MANAGEMENT FUNCTIONS screen to view the additional options available DESCRIPTION This function provides access to the options that control the language that is displayed on the Cash Dispenser LCD Display Current language options include English or Spanish certain international versions of terminal software provide a French option instead of Spanish and a customer option feature enables or disables customer selection of the language in which text is presented on the LCD display 1 ENGLISH INGLES 2 SPANISH ESPANOL 3 ENABLE CUST OPTION 4 DISABLE CUST OPTION Error ConNprrioNs There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 25 For Sales amp Service Call 888 501 5246 www
18. It can also contain a dialing prefix such as a 9 for an outside line if necessary If you need to pause after the prefix place a comma in the number for a two second delay at that point Pressing the BLUE key first then the 0 key followed by the RIGHT ARROW select the comma Make sure to enter the long distance prefix 1 if you are dialing an 800 number or a toll long distance number Do not enter dashes in the number ERROR ConNprrioNs There are no error conditions directly associated with this function TRITON SyYsTEMs INC 5 86 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of Monpes 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS Function DATAPAK ACCESS CODE DATAPAK ACCESS CODE ENTER NEW ACCESS CODE Factory DEFAULT OFF DATAPAK ofr CHANGE DRTRPRK FEATURE ae ACCESS CODE EXIT Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Select TELEPHONE 4 Select DATAPAK ACCESS CODE DESCRIPTION NOTE This feature is only available for the Triton Standard Canadian version of ATM operating software This function allows you to enter the DATAPAK ACCESS CODE and to turn the DataPak feature On or OFF The DATAPAK ACCESS CODE is provided by the DataPak processing organization and is an identification
19. Press SET DATE to load the entered date into the clock The Cash Dispenser will not let you enter an invalid number for hours or minutes The clock will properly handle the rollover to the year 2000 ERROR ConNprrioNs There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 126 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of Monpes 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS Function SET TIME SET TIME PRESS 3 FOR AM OR7 FOR PM BACKSPACE gt CLEAR gt Factory DeFaAutt N A HH MM SS XM Access INSTRUCTIONS QUIT 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Choose DATE TIME FUNCTIONS 3 Select SET DATE TIME 4 Select SET TIME SET TIME gt DESCRIPTION Ed The time is entered in the form HH MM SS hours minutes seconds Do not enter the characters separating the fields just the fields themselves Press CLEAR to erase everything and start over Press the BACKSPACE key to back up and erase a single character Press QUIT to escape without doing anything Press SET TIME to load the entered time into the clock The Cash Dispenser will not let you enter an invalid number for hours or minutes The clock will properly handle the rollover to the year 2000 Error ConNprrioNs There are n
20. amp Service Call 888 501 5246 www atmdepot com Compliments of MopeLs 9600 9601 9620 9621 SEcTION 6 MAINTENANCE REPLENISHING THE RECEIPT PAPER NOTE This operation can be completed with the AC Power applied to the Cash Dispenser 1 This operation can be completed with the power on Open the top of the cash dispenser by unlocking the top enclosure and pulling the hinged door forward NOTE The top enclosure access door is provided with a pneumatic piston to prevent the door from extending too far when opening and from being closed too quickly In the unlikely event of the pneumatic piston not functioning properly the door should be prevented from opening too far and from being slammed when closing 2 Remove any paper that remains in the paper path as follows a If paper remains on the roll cut the pa per between the roll and the printer with a pair of scissors as shown in Figure 6 2 Use the RECEIPT PRINTER PAPER FEED BUTTON Figure 6 3 to feed the paper through the paper path until all pa per comes out the front of the printer NOTE Do not pull the paper backward through the printer This may leave paper frag ments that can cause paper jams SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL P am Figure 6 2 Cut any paper between the roll and the printer feed path with scissors FEED BUTTON Figure 6 3 The PAPER FEED BUTTON TRITON SYSTEMS INC 6 3 For Sales amp Servi
21. atmdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS ENGLISH INGLES FUNCTION DEFAULT LANGUAGE ANFEN CUSTOMER SELECTED LANGUAGE OPTION IS ENGLISH ENRBLE INGLES CUST OPTION SPANISH DISABLE ESPANOL CUST OPTION EXIT Factory Derautt N A Access INSTRUCTIONS 1 Select the LANGUAGE IDIOMA option from the MANAGEMENT FUNCTIONS screen 2 Select the ENGLISH INGLES option DESCRIPTION Choosing this function when the DISABLE CUST OPTION is selected will set the LCD screen to display only English text during a transaction Choosing this function when the ENABLE CUST OPTION is selected will present customer transaction text in English initially but will allow the customer to choose English or Spanish or French for some versions of terminal software In addition to the customer transactions taking place in the English language all Management Functions will be presented in English All receipts will be printed in English text as well Error ConNprrioNs There are no error conditions directly associated with this function TRITON SvsrEMs INC 5 26 For Sales amp Service Call 888 501 5246 www at mdepot com Compliments of Monpes 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS Function SPANISH ESPANOL DEFA
22. followed by one of the numeric keys The resultant character will be as indicated in the table Press the OK key to save the changes made If you make a mistake and want to start over press the CANCEL key to discard any changes made to that point ERROR ConNprrioNs There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 43 For Sales amp Service Call 888 501 5246 www at mdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS Function ENABLE DISABLE COUPON AWARDS PRIZE COUPON AWARDS ARE DISABLED Factory DerauLt DISABLED Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select RANDOM LEVEL PRIZE COUPONS from the TERMINAL CONFIGURATION menu 3 Select the ENABLE DISABLE COUPON AWARDS option 4 Select ENABLE OR DISABLE from the menu displayed DESCRIPTION This function provides access to a menu that allows the operator to ENABLE or DISABLE all printed coupon awards If ENABLED eligible transactions will be checked for award If DISABLED no coupons will be issued ERROR CONDITIONS There are no error conditions directly associated with this function TRITON SysTEMs INC 5 44 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of Monpes 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER O
23. the number character Two keys the 0 and 1 are different The 0 key does not show any additional characters while the 1 key shows two alphabetic characters QZ TRITON SYSTEMS INC 3 3 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SiNGLE CassETTE CasH DISPENSER OPERATION MANUAL MopeLs 9600 9601 9620 9621 SECTION 3 OPERATION AND SETUP UL2 U3 1 L2J LS3 4 Us 6 4j 5 7 E Ca U 7 _8JLI Figure 3 3 Alphanumeric Keypad www at mdepot com KEYPAD CHARACTERS x X N X o Single Quote Open 3 a a Single Quote Close Table 3 1 Keypad Characters FIH E ET 2 3 E D The first character on the first key 0 9 you press after the lt BLUE gt key will be displayed at the current cursor position Pressing the same key repeatedly will cycle the displayed letter through the available character choices for that key X1 X6 When the desired character is displayed press the lt RIGHT ARROW gt key to lock it in and move the cursor to the next position Repeat these steps to enter the next character TRITON SysTEms INC 3 4 For Sales amp Service Call 888 501 5246 Compliments of MopeLs 9600 9601 9620 9621 SiNGLE CassETTE CasH DISPENSER OPERATION MANUAL SECTION 3 OPERATION AND SETUP The RIGHT ARROW and LEFT ARROW keys are used in most alphanumeric data entry situations The LEFT ARROW is used to b
24. to enter the key accurately If your second entry of the key does not match the first entry you will be warned and allowed to start over with the first entry TRITON SYSTEMS INC 5 80 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of Monpes 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS Function ENTER PIN WORKING KEY ENTER 16 CHARACTER PIN WORKING THEN PRESS OK Factory Derautt PROCESSOR SPECIFIC fF Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Select KEY MANAGEMENT 4 Choose the ENTER PIN WORKING KEY option DESCRIPTION NOTE The PIN WORKING KEY was referred to as the COMMS KEY in previous versions of ATM software The PIN WORKING KEY is used to verify the customer Personal Identification Number during live transactions This key is a 16 character string consisting of the digits 0 9 and the letters A F Your processor must provide you with the PIN WORKING KEY For security reasons when entering this key a is displayed in place of the actual character Since it is not possible to view the key while it is entered the key must entered in twice to make sure it was entered properly To enter a digit 0 9 simply press the key that has that digit and a will appear To enter the letters A F first press the BL
25. 4 Choose the INTERNATIONAL CURRENCY option CHANGE SYMBOL EXIT DESCRIPTION This feature will allow operator personnel to select one of nine possible monetary symbols C f L Pt Q Y that describe the type of currency that will be dispensed by the Cash Dispenser The default symbol can be viewed and changed through the terminals Management Functions Monetary symbols for use with following currencies are supported by the Cash Dispenser 1 C The symbol for the Colon Costa Rica 2 The symbol for the Colon El Salvador 3 The symbol of the Dollar and Peso 4 f The symbol for the Franc 5 L The symbol for the Lempira 6 Pt The symbol for the Peseta 7 The symbol for the Pound 8 Q The symbol for the Quetzal 9 R The symbol for the Rand South Africa 10 The symbol for the Yen When the INTERNATIONAL CURRENCY menu is displayed press the screen key next to the CHANGE SYMBOL option until the desired currency symbol is displayed Press EXIT to make that symbol the default symbol displayed on the terminal Error ConpririoNus There are no error conditions directly associated with this function TRITON SvsrEMs INC 5 68 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of Monpes 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS Function MAXIMUM AMOUNT MAXIMUM WITHDRAW LIMIT Fac
26. Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Choose MORE 4 Select TRITON CONNECT DESCRIPTION If the Triton Connect feature has been ACTIVATED using the ACTIVATE function this function can be used to ENABLE or DISABLE Triton Connect access to the terminal Once you ve reached the TRITON CONNECT screen the TRITON CONNECT button will present an option to reverse the current state of this feature For example if Triton Connect is currently ENABLED the button will show the DISABLE TRITON CONNECT option Conversely if Triton Connect is currently DISABLED the option button will show the ENABLE TRITON CONNECT option ERROR ConNprrioNs Once Triton Connect is ENABLED the terminal must be reset to correctly initialize the modem for incoming calls Also if the terminal has ever had an error condition it will attempt to report the error to the Triton Connect Host PC shortly after the reset is performed It is therefore recommended that the Triton Connect Host PC be configured and ready to communicate with the terminal prior to setting up this function TRITON SysTEMs INC 5 106 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of Monpes 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS Function ATM MONITORING ATM MONITORING STA
27. Access INSTRUCTIONS 1 Select the PASSWORD MAINTENANCE option from the MANAGEMENT FUNC TIONS screen 2 Select the ADMINISTRATION PASSWORD option DESCRIPTION The ADMINISTRATION PASSWORD is used to perform daily management functions This password DOES NOT allow access to the TERMINAL CONFIGURATION menu This password can only be changed when the MASTER PASSWORD is used to enter the MANAGEMENT FUNCTIONS area Use the options provided to VIEW or CHANGE the password as shown in the figures below When the VIEW option is selected the current password will be displayed for a few seconds When changing the password it must be entered twice because the characters entered are not displayed an asterisk is displayed in place of each character for security reasons The password length can range from 4 to 12 characters VIEW CHANGE ERROR Connrrious A number of feedback screens may appear during password entry These screens can appear if the second password entry did not match the first you entered an invalid password or the password you entered was too short less than 4 characters TRITON SYSTEMS INC 5 35 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS Function TERMINAL CONFIGURATION TERMINAL CONFIGURATION PRINTER DATE 7 TIME SETTINGS FUNCTIONS RANDOM
28. Access INSTRUCTIONS PLEASE HATT 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Select TELEPHONE 4 Select the MODEM SETUP option 5 Select RESET TEST MODEM DESCRIPTION This function is used to reset and test the internal modem It should be run after setting any of the modem configuration parameters to make sure an error was not made It MUST be run after changing the DIAL MODE or DIAL RATE otherwise these new values will not take effect until the unit is turned off and back on again At the conclusion of the test a screen will appear indicating that the MODEM CONFIGURED AND TESTED OK Error ConNprrioNs An error message will indicate a problem if the setup string is invalid or the modem is not responding TRITON SYSTEMS INC 5 95 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS Function MORE TERMINAL PARAMETERS MORE TERMINAL PARAMETERS ADJUST FE 7 CONTR AD SCREENS RECEIPT COMMUNICATION OPTION HEADER TRITON CONNECT MORE ATM MONITORING EXIT Factory Deraurr N A Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Choose MORE DESCRIPTION Selecting the MORE TERMINAL PAR
29. After resetting the Cash Dispenser the RESET ERROR MANAGEMENT Menu refer to Figure 8 3 is displayed on the LCD display screen This menu allows you to perform two actions 1 Enter MANAGEMENT mode 2 RESET the error that caused the OUT OF SERVICE condition After selecting the RESET ERROR option and if no additional error conditions exist the CUS TOMER WELCOME screen should appear At this point one further step is usually recommended to confirm that the dispenser is working normally and that is to perform a TEST DISPENSE The success of this operation is usually a good indication that the overall dispenser control system and dispensing mechanism are working normally It is possible that more than one error condition exists In these cases after resetting the original error message or after performing a TEST DISPENSE a different error message may be dis played Address each error message according to the instructions given in Table 8 1 until all problems have been corrected and the Cash Dispenser has been restored to normal operation or you are instructed to contact your service organization TRITON SvsrEMs INC 8 4 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of MopeLs 9600 9601 9620 9621 SINGLE CASSETTE CAsH DISPENSER OPERATION MANUAL SECTION 8 ERROR RECOVERY TABLE 8 1 ERROR RECOVERY PROCEDURES Eres weaning Recommended actors Code Feed Failure For Sales amp Service
30. CLOSE SELECT CLOSE FUNCTION SCHEDULE SEND TERMINAL CLOSE TOTALS TRIAL CASSETTE ENTER QTY BALANCE IN CASSETTE TRIAL CLOSE ensserre CLOSE DRY CLOSE EXIT Factory Deraurr N A Access INSTRUCTIONS Select the CLOSE option from the MANAGEMENT FUNCTIONS screen to view the options available from the SELECT CLOSE FUNCTION menu DESCRIPTION The SELECT CLOSE FUNCTION menu allows the terminal operator to perform the following functions 1 SCHEDULE CLOSE 2 TRIAL CASSETTE BALANCE 3 TRIAL CLOSE 4 DAY CLOSE 5 SEND TERMINAL TOTALS 6 ENTER QTY IN CASSETTE 7 CASSETTE CLOSE Error ConNprrioNs There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 6 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of Monpes 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS Function SCHEDULE CLOSE SCHEDULE CLOSE SCHEDULE fr CHANGE CLOSE ics SCHEDULE EXIT Factory DEFAULT OFF Access INSTRUCTIONS 1 Select CLOSE from the MANAGEMENT FUNCTION screen 2 Select SCHEDULE CLOSE DESCRIPTION This function allows you to turn on or off the SCHEDULE CLOSE feature It also provides access to the CHANGE SCHEDULE function which allows you to specify the time of day when a CLOSE process will be automatically initiated if the SCHEDULE CLOSE feature is t
31. DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS Function ENTER MAC WORKING KEY ENTER 16 CHARACTER MAC WORKING KEY THEN PRESS OK Factory DEFAULT PROCESSOR SPECIFIC fF gt Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Select KEY MANAGEMENT 4 Choose the ENTER MAC WORKING KEY option DESCRIPTION MAC is an acronym for Message Authentication Code The MAC WORKING KEY is used to verify messages to and from the terminal The MAC WORKING KEY is a 16 character string consisting of the digits 0 9 and the letters A F Your processor must provide you with the MAC WORKING KEY If a MAC authentication attempt on a message fails the message will fail This is a security precaution For security reasons when entering this key a is displayed in place of the actual character Since it is not possible to view the key while it is entered the key must entered in twice to make sure it was entered properly To enter a digit 0 9 simply press the key that has that digit and a will appear To enter the letters A F first press the BLUE key then press the key that has the letter you want on it The first press of the key will display the first character above the number Subsequent presses will display the characters in sequence When the character you want is displayed press the lt RIGHT ARROWS key
32. DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS Function STORE MESSAGE Factory DerauLt SEE NOTE Access INSTRUCTIONS F1 CENTER LINE LEFT F6 F2 CLEAR ALL CENTER F7 F3 CLEAR LINE RIGHT F8 F4 CASE UPPER 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select CHANGE MESSAGES 3 Select STORE MESSAGE DESCRIPTION The STORE MESSAGE consists of four lines of text that are printed on the customer receipt The e text can be full alphanumeric text Enter letters reret o ajoj ejsjm r rt w numbers and punctuation as follows r7 Center z B E n k n v x mer se cir rjr o s v v The keys along either side of the display are used El LL LL A d with the numeric keys on the main keypad to permit diras entry of alphanumeric characters The keys on the sue r eje s m a po left side of the display are designated F1 through mre a ejaja s m p e v F4 The keys on the right side of the display are renee s spe pe pue poe eoe F6 through F8 The F1 key centers the text mss amp pe p epr p pepe on the line where the cursor appears The F2 key erases all text in the current message F3 clears the text on the line the cursor is currently appearing The F4 Key is used similarly to a CAPS LOCK key on a computer keyboard Pressing the F4 key toggles between uppercase and lowercase To enter an alphab
33. Error Code 39 See Recommended Actions for Error Code 39 Eror in reply from the dispenser See Recommended Actions for Error Code 39 mechanism No response from the dispenser See Recommended Actions for Error Code 39 mechanism akaa R See Recommended Actions for Error Code 39 the dispenser mechanism CTS Clear To Send line from the dispenser mechanism is not See Recommended Actions for Error Code 39 active 132 Status reportis pad double detec See Recommended Actions for Error Code 39 in last dispense 2 walls net present mam See Recommended Actions for Error Code 39 dispenser mechanism 134 Eit DIOEKGU asyaponad Dy See Recommended Actions for Error Code 39 status check 135 Faaal Sensor BIGCKed as See Recommended Actions for Error Code 39 reported by status check RESET the Cash Dispenser If the error clears put the Cash Dispenser back in Modem initialization failed service If the error appears again close and lock the security container Call your service provider TRITON SYSTEMS INC 8 8 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of MopeLs 9600 9601 9620 9621 SINGLE CASSETTE CAsH DISPENSER OPERATION MANUAL SECTION 8 ERROR RECOVERY TABLE 8 1 ERROR RECOVERY PROCEDURES Error Status Print failure while printing to the 137 f journal printer Print controller not responding to commands Timeout waiting for printer to be ready Paper jam repor
34. For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS Function TEST DISPENSE Factory DeFautt N A RETURN CODE 202021 Access INSTRUCTIONS 1 s PRESS CRNCEL TO CONTINUE 1 Select DIAGNOSTICS from the MANAGE MENT FUNCTIONS screen 2 Select the TEST DISPENSE option DESCRIPTION This command instructs the dispensing mechanism to dispense one note from the cassette into the reject box This test exercises the dispenser without sending notes out the exit A return code of 20 20 21 indicates a successful test dispense Press the cancel key to return to the diagnostics menu Error ConNprrioNs If any code other than 20 20 21 is displayed contact your service provider for assistance TRITON SvsrEMs INC 5 18 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of Monpes 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS Function FORMAT MEMORY EXP CARD SELECT THE MEMORY CARD TO FORMAT memory CARD 1 menory CARD 2 EXIT Factory Deraurr N A Access INSTRUCTIONS 1 Select DIAGNOSTICS from the MANAGE MENT FUNCTIONS screen 2 Select the FORMAT MEMORY EXPANSION CARD option DESCRIPTION All Memory Expansion Cards are shipped from the f
35. LEVEL TRANSACTION TE COUPONS TYPES CHANGE ACCOUNT MESSAGES TYPES SET TERMINAL PARAMETERS EXIT Factory Defaut N A Access INSTRUCTIONS Select the TERMINAL CONFIGURATION option from the MANAGEMENT FUNCTIONS screen DESCRIPTION The TERMINAL CONFIGURATION option provides access to functions that allow the following parameters to be viewed and changed 1 PRINTER SETTINGS 2 RANDOM LEVEL PRIZE COUPONS 3 CHANGE MESSAGES 4 SET TERMINAL PARAMETERS 5 DATE TIME FUNCTIONS 6 TRANSACTION TYPES 7 ACCOUNT TYPES Error ConNprrioNs There are no error conditions directly associated with this function TRITON SvsrEMs INC 5 36 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of Monpes 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS Function PRINTER SETTINGS PRINTER SETTINGS SET PRINT PRINTER LENGTH GRAPHICS LOW RECEIPT PAPER EXIT Factory Deraurr N A Access INSTRUCTIONS 1 Select the TERMINAL CONFIGURATION option from the MANAGEMENT FUNC TIONS screen 2 Select the PRINTER SETTINGS option DESCRIPTION This menu provides access to the following functions 1 SET PRINT LENGTH 2 LOW RECEIPT PAPER 3 PRINTER GRAPHICS Error ConpitTions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 37 For Sales amp
36. Message 3 9 Surcharge Owner 3 9 Terminal Owner 3 9 Welcome Message 3 9 Parameters Listing 3 10 Processor 1 3 R Receipt Paper Replenishing 6 3 Receipts Management Function 5 9 Cassette Close 5 14 Day Close 5 11 Receipt Printer 5 20 Trial Cassette Close 5 9 Trial Day Close 5 10 Replenishing Currency 4 2 Resetting the Cash Dispenser 8 3 Return Code Purge 5 17 Receipt Printer Test 5 20 Status 5 16 Test Dispense 5 18 SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL S Schedule Close 5 7 Journal 5 118 Screen Keys 3 3 3 5 Service Types of Business Hours Service 1 3 Level 1 24 Hour Service 1 3 Settlement 5 10 SPED 1 2 T Text Entering via Keypad 3 3 Timeout 3 2 Top Menu 3 2 3 5 3 6 Track 1 2 5 24 W Winning Percentage 5 46 TRITON SYSTEMS INC l 3 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of
37. Select SET TERMINAL PARAMETERS 3 Select CASSETTE SETUP 4 Choose the FAST CASH AMOUNT option DESCRIPTION During a withdrawal transaction the FAST CASH screen prompts the customer to select the amount of the withdrawal from a list of five convenient amounts These amounts are entered by the terminal operator using the FAST CASH AMOUNT function Up to six digits more with software versions that support extended field lengths can be entered into any data field accepting a monetary value Selecting this function displays the FAST CASH SCREEN AMOUNTS screen Press the screen key next to the amount to be changed and it will begin to blink Enter the new amount whole dollar amount only and then press the OK key The value will replace the blinking amount The amounts entered must be even multiples of the denomination in the cassette The amounts do not have to be in any particular order although typically they increase in value moving from upper left and down then upper right and down DO NOT enter an amount that is larger than the MAXIMUM WITHDRAWAL AMOUNT ERROR ConNprrioNs There are no error conditions directly associated with this function TRITON SvsrEMs INC 5 72 For Sales amp Service Call 888 501 5246 www at mdepot com Compliments of Monpes 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS Function KEY MANAGEMENT KEY MANAGEMENT ENTER M
38. additional information on this feature Error ConNprrioNs It is important to understand that processor or network rules and or applicable commerce laws ultimately determine the type and amount of any surcharge that may be assessed against a transaction The surcharge values that you enter will be displayed to the customer and MUST match the actual surcharge rates established by your processor or other applicable regulatory agencies Manually changing the SURCHARGE AMOUNT to a lower or higher amount does not automatically change the surcharge collected by the processor for a transaction It will only change the surcharge amount displayed during the surcharge warning message when it is shown to the customer and not the actual fee collected for the transaction TRITON SYSTEMS INC 5 65 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS Function CASSETTE SETUP CASSETTE SETUP LOW CURRENCY INTERNRTIONRL EXTENDED CURRENCY AMOUNT MAXIMUM FAST CASH AMOUNT AMOUNT MULTIPLE AMOUNT EXIT Factory Deraurr N A 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Select CASSETTE SETUP DESCRIPTION Selecting CASSETTE SETUP at the TERMINAL PARAMETERS menu allows the terminal op erator to view and
39. amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS Function RECEIPT OPTION RECELPT OF ren DISABLED Factory DerauLt DISABLED Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Choose MORE 4 Choose RECEIPT OPTION DESCRIPTION This feature allows the customer to select the option of receiving or not receiving a receipt at the completion of a withdrawal transaction When RECEIPT OPTION is ENABLED the customer is presented with a message at the conclusion of the transaction asking whether they want a receipt or not If they respond NO to the question a receipt is not dispensed If they respond YES to the question a receipt is printed If the customer does not respond to the question a receipt is automatically printed after a forty second delay If you don t want the customer to have this option DISABLE the RECEIPT OPTION Customers will then receive a receipt after every transaction ERROR ConNprrioNs There are no error conditions directly associated with this function TRITON SysTEMs INC 5 98 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of Monpes 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUN
40. are no error conditions directly associated with this function TRITON SvsrEMs INC 5 120 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of Monpes 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS Function DEACTIVATE ARE YOU SURES Factory Deraurr N A Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Choose MORE 4 Select MORE 5 Select VIEW MODIFY OPTIONS 6 Choose DEACTIVATE NO CANCEL ves CONTINUE DESCRIPTION To DEACTIVATE a Feature such as Feature 00 Triton Connect select the DEACTIVATE option from the FEATURE menu When DEACTIVATE is selected a confirmation screen ARE YOU SURE is displayed Select YES CONTINUE on the confirmation screen and the FEATURE Menu will be displayed indicating the Feature IS NOT ACTIVE Selecting the NO CANCEL option when ARE YOU SURE is displayed will return the display to the FEATURE main menu ERROR ConNprrioNs There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 121 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS Function SELECT FEATURE NUMBER FEATURE O00 ENTE
41. ccesseecceecceeceeeeeeeeeeeeeeeeseceeeeeeeeeeeeees 5 68 FUNCTION MAXIMUM AMOUNT cccccccccceccccececeeeeeeeessecececeeeeeeeseeesaeueesseeceseeeeeees 5 69 Function MULTIPLE AMOUNT 0 cccccccccccccccceseeeeseeeeeceeceeeceeeeeeauaneeeeseceseeeeeeeeees 5 70 Function EXTENDED AMOUNTS nene nene enne rn nnne nennen serene 5 71 Function FAST CASH AMOUNT cccccccccccccecceeeseeeesseeeceeeeeceeeeeeeauaeeeaeeseceseeeeseeenes 5 72 TRITON SYSTEMS INC vi For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of MopeLs 9600 9601 9620 9621 CONTENTS SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL FUNCTION KEY MANAGEMENT 0 cccccccccccccecceceeeeeesececccceceeeeeeeeaueuensseeeeeceeeeeuensaeaaeees 5 73 Function ENTER MAC MASTER KEY ccccccccccscssesseseecececeeecceeeeeeeseaeeeeeeseeeseeeeeeees 5 74 Function ENTER PIN MASTER KEY eeeeeee eene nennen nennen nnns 5 76 Function INJECT MASTER KEYS seeeeeeeenee ener nennen nnne nnns 5 78 Function ENTER MAC WORKING KEY eeeeeeeennnn nennen nennen 5 79 Function ENTER PIN WORKING KEY ccccccssssssssseeeeeceeeeseseseeseeaueeeeesececeeeeeeeeeenes 5 81 Function DOWNLOAD WORKING KEYS cseeeeeeeeceeeeeeeeeeeeeeaeeeeeseeseseeeeeeeeeeees 5 83 FUNCTIONS TELEPHONE 5 rre a dc EC rci secs br P a a E reli Pe e P re ER ER n 5 84 Function PRIMARY NUMBER
42. change the following parameters 1 LOW CURRENCY 2 INTERNATIONAL CURRENCY 3 MAXIMUM AMOUNT 4 MULTIPLE AMOUNT 5 EXTENDED AMOUNT 6 FAST CASH AMOUNT ERROR ConNprrioNs There are no errors directly associated with the CASSETTE SETUP function TRITON SvsrEMs INC 5 66 For Sales amp Service Call 888 501 5246 www at mdepot com Compliments of Monpes 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS Function LOW CURRENCY LOW CURRENCY CHECKING IS ENABLED Factory DerauLt ENABLED Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Select CASSETTE SETUP 4 Choose the LOW CURRENCY option DESCRIPTION This function is used to enable or disable low currency checking on the dispenser mechanism If LOW CURRENCY CHECKING is ENABLED the Cash Dispenser will go out of service it will display an ERROR 182 when the cash cassette gets down to approximately 60 notes Enabling LOW CURRENCY CHECKING will prevent the need for reversals because there will never be a partial dispense If LOW CURRENCY CHECKING is DISABLED the Cash Dispenser will not go out of service until the cassette is completely empty This may result in the need to reverse the last withdrawal due to a partial dispense occurring In the event of a partial dispense or no dispense the terminal
43. cleared set to zero or reported to the host uma Wien during a trial cassette close TRIAL CASSETTE CLOSE The following information is provided DISPENSED 1 START Includes the starting quantity of notes in the cassette and the total value of this quantity REMAINING VALUE OF EACH DOC 10 00 TRANSACTIONS RE JECTS B f or more docs 2 DISPENSED Shows the number of notes that have been dispensed and the value of this quantity of notes Sample TRIAL CASSETTE CLOSE receipt 3 REMAINING Shows the number of notes remaining in the cassette and the total value of these notes 4 VALUE OF EACH DOC The denomination of the notes in the cassette 5 TRANSACTIONS The number of transactions that have occurred since the last 6 REJECTS The number of reject events Rejects can involve more than a single note per event ERROR ConprrioNs There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 9 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS Function TRIAL CLOSE SELECT CLOSE FUNCTION SCHEDULE SEND TERMINAL CLOSE TOTALS TRIAL CASSETTE ENTER QTY BALANCE IN CASSETTE TRIAL CLOSE cassette CLOSE DAY CLOSE EXIT Factory Deraurr N A Access INSTRUCTIONS 1 Select CLOSE from the MANAG
44. digit has been entered the lock will beep twice and the open period will begin When a valid combination has been entered the operator will have approxi mately 3 seconds to open the lock To open the lock turn the dial clockwise After the lock is opened the door latch may be turned and the safe opened CHANGING THE COMBINATION To change the combination of the lock simply follow these directions Enter six zeros Enter the current combination Initially set at 1 2 3 4 5 6 Enter the new combination twice The combination is now chanced Enter the new combination to open the lock Lockour FEATURE The electronic lock includes a WRONG TRY PENALTY lockout feature that prevents entry from unauthorized personnel This feature performs as follows and CANNOT be disabled e Entry of four consecutive invalid combinations will disable the lock for 5 minutes During this pe riod the panel LED will flash every 10 seconds During this time the lock will remain closed and no other combination entries will be allowed e Atthe end of the lockout period if two more consecutive invalid combinations are entered the 5 minute lockout period will restart Battery REPLACEMENT Repeated beeping while the lock is open indicates that the 9 volt battery located in the battery box on the inside of the door needs to be replaced To remove the battery box cover pull gently on the front of the box and slide the cover off If the lock will not operate wh
45. equipped with an Electronic Journal Journal printer paper low Open the security cabinet Remove the cassette Add currency to the cassette as needed Place the casssette in the dispenser mechanism and close the security enclosure Follow the Recommended Actions for Error Code 136 IMPORTANT NOTE Currency cassette low If the terminal dispenses all of its cash and the cassette has not been refilled with enough cash to position the packer plate far enough from the dispenser mechanism s Low Currency reed switch the terminal will go into the Error 182 condition when the RESET ERROR key is pressed To prevent this from occurring follow these steps 1 Remove the cassette from the dispenser mechanism 2 Press the RESET ERROR key on the terminal 3 Refill the cassette as necessary and install it in the dispenser mechanism TRITON SYSTEMS INC 8 12 For Sales amp Service Call 888 501 5246 www atmdepot com of MobeELs 9600 9601 9620 9621 SINGLE CASSETTE CAsH DISPENSER OPERATION MANUAL SECTION 8 ERROR RECOVERY TABLE 8 1 ERROR RECOVERY PROCEDURES www at mdepot com Error Status Recommended Actions O o Qo o Refer to Section 3 Operation and Setup and Phone number not configured Section 5 Management Functions for procedures for checking and setting this parameter Refer to Section 3 Operation and Setup and Bill size not configured correctly Section 5 Management Functions for pr
46. follows turn the dial to the LEFT stopping when the first number of the new combination aligns with the changing index the FOURTH time FIGURE 1 FIGURE 2 5 Turn dial to the RIGHT stopping when the second number is aligned with the changing index the THIRD time 6 Turn the dial to the LEFT stopping when the third number is aligned with the changing index the SECOND time Holding the dial in this position turn the change key back to the RIGHT and remove it See Figure 2 The new combination you have chosen is now set in the lock 5 CAUTION BEFORE CLOSING THE UNIT TRY THE NEW COMBINATION SEVERAL TIMES USING THE OPENING INDEX TRITON SYSTEMS INC A 3 For Sales amp Service Call 888 501 5246 www at mdepot com Compliments of For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of APPENDIX B ELECTRONIC COMBINATION Lock INSTRUCTIONS For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MopeLs 9600 9601 9620 9621 APPENDIX B ELECTRONIC COMBINATION LOCK INSTRUCTIONS ENTERING THE COMBINATION The electronic lock combination consists of six digits Upon arrival the combination of the lock should already be set at 1 2 3 4 5 6 After installation on the safe has been completed enter the preset combination and check for proper operation After each keypress the lock will beep After the final
47. groups one group on either side of the LCD eras KEYS BLUE KEY display The main keypad consists of 10 alphanumeric keys two arrow keys and four large control keys all located in a 16 key group beneath the LCD display Figure 3 2 Cash Dispenser Keypad All of the keys that a customer would use to conduct transactions have an integral raised Braille symbol to conform to the requirements of the Americans with Disabilities Act To activate a key press it until a beep is heard If the key does not beep it means that the key is not active for the current function or the key was not pressed firmly enough The entry of numeric characters via the keypad is straightforward simply press the desired key However in certain management function screens it may be necessary to enter alphabetic charac ters a procedure that requires a little more explanation On such screens a flashing cursor will be evident on the display representing the location where the next character you enter will be dis played To enter a letter or punctuation mark you will first press the BLUE key and then you will press the number that has the letter or other character you want Each of the numbered keys 0 through lt 9 gt has six characters available See Figure 3 3 Alphanumeric Keypad and Table 3 1 Keypad Characters On most of these keys 2 through lt 9 gt the first three of the available characters are alphabetic and are printed on the keycap above
48. index the SECOND time 4 Turn the dial slowly to the RIGHT until the bolt retracts To Lock Turn the dial to the LEFT at least four full revolutions TRITON SYSTEMS INC A 2 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of MobeELs 9600 9601 9620 9621 SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL APPENDIX A MECHANICAL COMBINATION LOCK INSTRUCTIONS CHANGING THE COMBINATION Select three new numbers DO NOT use any number between 1 and 20 for the last number For maximum security do not use numbers that end in 0 or 5 and do not use numbers in sequence e g 27 48 86 is not as good as 27 86 48 Perform the following steps 1 Dial the existing combination on the opening index see steps 1 2 3 above or the directions for opening when on the factory setting Open door of container 2 Dial the existing combination again using the changing index 3 With the last number set at the changing index hold the dial securely and insert the change key in the keyhole in the back of the lock Make sure the wing is entirely inside the lock and comes to a positive stop see Figure 1 before turning the key SSWARNING NEVER INSERT THE CHANGE KEY IN THE LOCK WHEN THE COVER IS REMOVED BEFORE TURNING THE CHANGE KEY MAKE SURE THE WING OF THE KEY IS FULLY INSERTED INTO THE LOCK 4 Turn key one quarter turn to the LEFT see Figure 1 With the change key in this position set the new com bination as
49. into the operating position to lock them in place as seen in Figure 6 6B Figure 6 6A Placing the paper roll and Figure 6 6B Paper roll and spool in spool on the paper bracket place for operation Insert end of paper here 7 Once the paper roll and spool are installed on the paper bracket take the end of paper roll and feed it into the printer path paper entrance as shown in Figure 6 7 Figure 6 7 Feeding paper into the printer 6 5 For Sales amp Service Call 888 501 5246 TRITON SYSTEMS INC www atmdepot com Compliments of SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SEcTION 6 MAINTENANCE Ce 8 Once the paper is fed into the paper path entrance the printer will activate and automatically feed the paper through the printer and out the exit See Figure 6 8 Ce 9 Close and lock the Cash Dispenser e qD C 1 E Figure 6 8 A new roll of paper installed on the Printer ur Cn 41H c q2 co Co TRITON SYSTEMS INC 6 6 For Sales amp Service Call 888 501 5246 SECTION 7 JouRNAL ENTRIES For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SiNGLE CAssETTE CASH DISPENSER OPERATION MANUAL Monpes 9600 9601 9620 9621 SECTION 7 JOURNAL ENTRIES JOURNAL ENTRIES Journal entries are printed on a per transaction basis Each new entry begins with a blank line The followi
50. it as secure as the cash itself Even after a transaction record has been printed to the receipt printer it can still be read and printed again Old records are retained in the electronic journal until 2045 records have been stored at which time the journal must be printed or cleared The software on the terminal makes it easy to retrieve stored information as often as necessary From the operator s standpoint use of the journal is simple All that is required of the operator is to do a PRINT JOURNAL command on a regular basis Typically the journal should be printed out whenever a DAY CLOSE is completed although this is not a requirement When the PRINT JOURNAL command is selected only the records acquired since the last PRINT JOURNAL command will be printed Therefore you don t have to keep track of what record was printed last because the terminal does it for you If the printed copy of a group of records is accidentally lost or destroyed or the receipt printer runs out of paper before completely printing a group of records it is a simple matter to reprint them since they remain stored in the journal until overwritten as explained earlier Distributor EPROM Access With Challenge This feature provides increased security by allowing each distributor to select their own unique EPROM access code for each terminal they sell or service Procedures for entering and chang ing the EPROM Access Code are contained in the Cash Dispenser I
51. number which enables the DataPak processing organization to correctly identify and route data traffic between the terminal and the transaction processor The current state of the DATAPAK ACCESS CODE feature is shown as either ON or OFF in the label on the left hand side of the display Press the button next to this label to toggle the state of the feature between ON and OFF IMPORTANT When using the DATAPAK communications protocol ensure the terminal s Primary and Backup Telephone Numbers are configured to dial the DataPak processing organization NOT the transaction processor Error Conpitions If a DATAPAK based communications network is being used the DATAPAK ACCESS CODE feature must turned ON and the code must be entered correctly to enable message traffic between the ATM and the processor to take place TRITON SYSTEMS INC 5 87 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS Function PREDIAL ON OFF vost rusos eres wMD ae COMPUSERVE ID ACCESS CODE MODEM SETUP PREDIRL OFF EXIT Factory DEFAULT OFF Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Select TELEPHONE DESCRIPTION This function allows you to turn on or off the PREDIAL feature Whe
52. o N VIEW MODIFY OPTIONS EJ E e a a BLOCK ISO S TERMINAL CONFIGURATION Compliments of o URCHARGE AMOUNT 0 00 SET DATE FORMAT MM DD YY a N r OW CURRENCY ENABLED o SET DATE N A INTERNATIONAL CURRENCY 71 SET TIME N A MAXIMUM AMOUNT 500 00 2 a o TRANSACTION TYPES MULTIPLE AMOUNT 0 00 ACCOUNT TYPES p N N N REFER TO SECTION 5 MANAGEMENT FUNCTION FORMATION ON THE FACTORY DEFAULTS FOR THESE FUNCTION TRITON SYSTEMS INC 3 11 For Sales amp Service Call 888 501 5246 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SECTION 4 HANDLING CASSETTES For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE Cash DISPENSER OPERATION MANUAL MopeLs 9600 9601 9620 9621 SEcTION 4 HANDLING CASSETTES Menia CONDITION Documents loaded into the currency cassette must be in fit condition if a high level of perfor mance low reject and failure rate is expected from the Cash Dispenser Fit documents are defined as those that do not possess any of the defects listed below e Used Currency Fit used currency does not possess any of the following defects 00000000 e New or Uncirculated Currency Fit new or uncirculated currency does not possess any of the following defects gt All the conditions listed above for used currency 2 Excessive bowing due to conditions o
53. of SiNGLE CassETTE CAsH DISPENSER OPERATION MANUAL Mobets 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS Once the Heartbeat Message call feature is enabled at the terminal an internal timer will be ini tialized to the number of minutes set in the DELAY PERIOD parameter at system power up and after a reset This timer is restarted each time a call is made to the host A call to the host is de fined as any transaction including financial balancing and configuration that actually communi cates with the host to the point that the Terminal ID is recognized A customer transaction that is declined will reset the timer while a call that fails because the host phone number was busy would not It is important to remember that as long as transactions are being done on the terminal on a regu lar basis Heartbeat Message calls will not be made The sole purpose of these calls is to let the host know that the terminal is OK when it is NOT performing regular transactions Because the primary purpose of the Heartbeat Message call is to let the host know everything is all right a Heartbeat Message call that DOES NOT succeed for any reason is not retried If the call does fail the interval timer will be reset and the terminal will remain in service While the concept of the Heartbeat Message call is simple interpreting the absence of an ex pected call must be explained Listed below are reasons why Heartbeat Message calls will not be received at
54. start over Press the LEFT ARROW key to back up and erase a character TRITON SvsrEMs INC 5 74 For Sales amp Service Call 888 501 5246 www at mdepot com Compliments of Monpes 9600 9601 9620 9621 SiNGLE CassETTE CASH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS Normally the MAC MASTER KEY contains only one part However some keys may contain multiple parts If this is the case separate individuals will hold the parts If your key has multiple parts you must answer the question ANOTHER KEY PART with a YES until all parts are entered The CHECK DIGIT that appears after all parts of the MAC MASTER KEY have been entered is similar to the checksum that is used to verify that the data programmed into a memory device such as an EPROM is correct The CHECK DIGIT can be verified by doing a RECEIPT PRINTER TEST from the DIAGNOSTICS Menu and comparing the MAC MASTER KEY CHECK DIGIT on the printout to the original receipt printout from the initial terminal setup If the CHECK DIGIT is different from the original and the terminal is not operating correctly the MAC MASTER KEY is corrupt and you should contact your service organization for assistance Error ConNprrioNs If the MAC MASTER KEY is not entered correctly no message traffic can take place so be sure to enter the key accurately If your second entry of the key does not match the first entry you will be warned and allowed to start over with the first en
55. successfully a warning HOST TOTALS NOT RECEIVED will be printed on the report TRITON SYSTEMS INC 5 10 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of Monpes 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS DAY CLOSE FUNCTION SELECT CLOSE FUNCTION SCHEDULE SEND TERMINAL CLOSE TOTALS TRIAL CASSETTE ENTER QTY BALANCE IN CASSETTE TRIAL CLOSE Jcnsserte CLOSE DAY CLOSE EXIT Factory DeFAutt N A Access INSTRUCTIONS 1 Select CLOSE from the MANAGEMENT FUNCTIONS screen 2 Select DAY CLOSE DESCRIPTION The DAY CLOSE Function is used to complete daily balancing of the Cash Dispenser with the processor The DAY CLOSE is performed to clear the totals and switch to the next business day This function prints a report summarizing all of the activity done by the Cash Dispenser since the last DAY CLOSE was completed The information includes a total of all transactions This function also calls your host processor s computer and Berti AE ian commands it to download the totals it has accumulated for peg SIS re pet hla the current business day xx THIS IS LINE 4 OF THE STORE MESSAGE x TermH TRTX0002 The DAY CLOSE is normally completed as the final step in the daily balancing process The DAY CLOSE report is Date Time 06 06 97 01 43 00 PH printed to the receipt printer The TRIAL CLOSE func
56. 0 Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Choose MORE 4 Select MORE 5 Select ALARM THRESHOLDS 6 Select SET SCHEDULED JOURNAL DESCRIPTION This function allows you to enter the time at which the terminal will automatically contact a remote Triton Connect computer and initiate a transfer of the journal ERROR Conpitions There are no error conditions directly associated with this function TRITON SysTEMs INC 5 118 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of Monpes 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS Function VIEW MODIFY OPTIONS FEATURE 00 Is ACTIVATED Factory Deraurr N A Access INSTRUCTIONS SELECT FEATURE ACTIVATE NUMBER DERCTIURTE EXIT 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Choose MORE 4 Select MORE 5 Select VIEW MODIFY OPTIONS DESCRIPTION The VIEW MODIFY OPTIONS FUNCTION provides access to terminal parameters for setting the following 1 ACTIVATE A selected feature 2 DEACTIVATE A selected feature 3 SELECT FEATURE NUMBER Error ConNprrioNs There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 119 For Sa
57. 1M DEPOT COM MORE MONEY IN YOUR POCKET 2 Fast Triton 9600 ATM User Manual For Sales amp Service Call 888 501 5246 Email sales atmdepot com For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of MopeLs 9600 9601 9620 9621 FCC COMPLIANCE Warning Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Note This equipment has been tested and found to comply with the limits for a Class A digital device persuant to Part 15 of FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial envi ronment This equipment generates uses and can radiate radio fre quency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio com munications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expence CANADIAN EMISSION REQUIREMENTS This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set in the Radio Interference Regulations of the Canadian Department of Communications Le present appareil numerique n emet pas de bruits radioelectriques depassant les limites applicables
58. 2IAMH3S 3O LNO 32IAN3S NI WdadVd Ldi3238 MOT BSONVHO q HLONAT LNi d Las SONILLAS YILNIYd 3S07123113SSV2 31138 V2 NI ALD H31N3 STVLOL TVNIAWH31 ANIS 35012 Ava 35012 VIuL 32NYV v8 all3Ssvo vil 3S012 31na3H92S Asoo L M SNOILONNA LN3I39VNVIA Management Functions Chart TRITON SYSTEMS INC 5 4 For Sales amp Service Call 888 501 5246 Monpes 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS Function MANAGEMENT FUNCTIONS MANAGEMENT FUNCTIONS CLOSE PASSWORD DIAGNOSTICS MAINTENPRCE LANGUAGE TERMINAL IDIOMA CONFIGURATION JOURNAL EXIT Factory DeFAuLt N A Access INSTRUCTIONS Select the MANAGEMENT FUNCTIONS option from the Top Menu see page 5 2 for instructions on how to access the Top menu DESCRIPTION The MANAGEMENT FUNCTIONS menu allows the terminal operator to access the following functions 1 CLOSE 2 DIAGNOSTICS 3 LANGUAGE IDIOMA 4 JOURNAL 5 PASSWORD MAINTENANCE 6 TERMINAL CONFIGURATION Error ConNprrioNs There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 5 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS Function
59. 5 10 FUNCTION DAY CLOSE iiec ctt trece Pests et eei d e rw ea Ga RR D T a rx ea P a a 5 11 FUNCTION SEND TERMINAL TOTALS cccccccccccccececeeeeeeeeeeeeeeeesececeeeeeeeeueeeeuaueaeeneseeseseeeees 5 12 FUNCTION ENTER QTY IN CASSETTE sse neenennnnenne nennen nnn innen nnn nenne nnne nsns 5 13 FUNCTIONS CASSETTE C OSE i 25 rit eeraa aa Race err pb ce FE d rand dan Edw Ee eon d P pa d T 5 14 FUNCTIONS DIAGNOSTICS ees ck tri viene dr eed cd wn ec wich er rw LER n 5 15 FUNCTIONS STATUS EMT 5 16 FUNCTION PURGE trito Lent cn Goa dada Ded nca eere e Br p egeo p debe 5 17 FUNCTION TEST DISPENSE 2 5 on reta epo EE npa e ck co bo pe eoru pa P D ow a va Ra 5 18 Function FORMAT MEMORY EXPANSION CARD eerennn nnnm nnne nennen 5 19 FUNCTION TEST RECEIPT PRINTER 5 eiii sito ix eina aree aaa ETUR anke Y cx ka Fee EE Ea da rapa ka Ca a RUE 5 20 FUNCTION VERSIONMAES iine etn desir a sb cv e a D P n eR ex ER Qu e gg a 5 21 TRITON SYSTEMS INC For Sales amp Service Call 888 501 5246 www at mdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 CONTENTS FUNCTION MORE DIAGNOSTICS cccccssesseseecceeecceseeeeeeeeeeeeescececeeceseueeeeeaaegeeseeseceeeeseeeeenes 5 22 FUNCTION RESET TEST MODEM isinira raa a a Na aa ETE 5 23 FUNCTION SCAN CARD eseeeeeeeenn ee enne nnne nnne nn nn teneran dina n a esie nn nennen sans sanas annua 5 24 FUNCT
60. AC ENTER MAC MASTER KEY WORKING KEY ENTER PIN ENTER PIN MASTER KEY WORKING KEY INJECT DOWNLOAD MASTER KEYS WORKING KEYS EXIT Factory DeFaAutt N A Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Choose the KEY MANAGEMENT option DESCRIPTION The KEY MANAGEMENT function provides access to Cash Dispenser functions that control the method of entry for the Master Key and the Comms Communications Key The functions accessed through this menu are listed below 1 ENTER MAC MASTER KEY 2 ENTER PIN MASTER KEY 3 INJECT MASTER KEYS 4 ENTER MAC WORKING KEY 5 ENTER PIN WORKING KEY 6 DOWNLOAD WORKING KEYS ERROR ConNprrioNs IMPORTANT The MAC MASTER KEY must be entered before the MAC Working key Likewise the PIN MASTER KEY must be entered before the PIN Working key TRITON SYSTEMS INC 5 73 For Sales amp Service Call 888 501 5246 www at mdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS Function ENTER MAC MASTER KEY ENTER 16 CHARACTER MAC MASTER KEY THEN PRESS OK Factory DeErFauu PROCESSOR SPECIFIC fo Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Select KEY MANAGEMENT 4 Choose the ENTER M
61. AC MASTER KEY option DESCRIPTION NOTE The MAC MASTER KEY feature is applicable only to terminals using Triton Standard ATM software and a Secure Pin Entry Device SPED module IMPORTANT The MAC MASTER KEY must be entered before the MAC Working key MAC is an acronym for Message Authentication Code The MAC MASTER KEY is used to protect the MAC WORKING KEY during manual entry or downloading of the working key The MAC MASTER KEY is a 16 character string consisting of the digits 0 9 and the letters A F Your processor must provide you with the MAC MASTER KEY If a MAC authentication attempt on a message fails the message will fail This is a security precaution For security reasons when entering this key a is displayed in place of the actual character Since it is not possible to view the key while it is entered the key must entered in twice to make sure it was entered properly To enter a digit 0 9 simply press the key that has that digit and a will appear To enter the letters A F first press the BLUE key then press the key that has the letter you want on it The first press of the key will display the first character above the number Subsequent presses will display the characters in sequence When the character you want is displayed press the lt RIGHT ARROWS key to lock in the letter If your next character is a letter you must press the BLUE key again Press the CHANGE key to clear the entry and
62. AMETERS option from the TERMINAL PARAMETERS allows the terminal operator or a service technician to view or change the following 1 ADJUST VOLUME AND CONTRAST 2 RECEIPT OPTION 3 TRITON CONNECT 4 ATM MONITORING 5 AD SCREENS 6 COMMUNICATION HEADER 7 MORE ERROR ConNprrioNs There are no error conditions directly associated with this function TRITON SysTEMs INC 5 96 For Sales amp Service Call 888 501 5246 www at mdepot com Compliments of Monpes 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS Function ADJUST VOLUME CONTR ADJUST CONTRAST amp VOLUME Factory DerauLt VOL Maximum CONTRAST Mid Range VOLUME Access INSTRUCTIONS CONTRAST ee EXIT 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Choose MORE 4 Choose ADJUST VOLUME CONTR DESCRIPTION This feature allows the terminal operator to adjust the speaker volume and the contrast of the display To adjust the level of the volume of the beeps emanating from the speaker press the designated UP or DOWN keys next to the display Change the contrast of the display by selecting the designated UP or DOWN key to set the display contrast for best viewing ERROR ConNprrioNs There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 97 For Sales
63. APAK 3000 1 2 Improved Monochrome Support 1 2 MACing 1 2 SPED 1 2 Features Standard AD Screens 2 9 Alarm Thresholds 2 6 Close Scheduling 2 5 Color Display Option 2 11 Date Time Format 2 12 Dispense Counter 2 12 Distributor EPROM Access With Challenge 2 7 Electronic Journal 2 6 Exit Message 2 6 Extended Amounts 2 12 International Monetary Support 2 8 Language Option 2 7 LED Sign Option 2 12 Memory Expansion Modules 2 8 Predial Capability 2 6 Prize Coupons Option 2 10 Quad Port Module 2 8 Receipt Option 2 11 Receipt Printer Graphics 2 10 Receipt Printer Paper Low Option 2 8 Six Digit Amount Entry Fields 2 8 Status Monitoring 2 7 Text Based AD Screens 2 10 Transaction and Account Type Configuration 2 6 Triton Connect 2 11 I ISO 5 63 J Journal Transaction Types 7 2 K KEY MANAGEMENT 5 73 Keypad 3 3 Keypad Operation 3 3 L LCD Display 3 3 l 2 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of MopeLs 9600 9601 9620 9621 INDEX M MAC 1 2 Management Functions Accessing 3 5 5 2 Management Functions Chart 5 4 Media Condition 4 2 New or Uncirculated Currency 4 2 Used Currency 4 2 Memory Expansion Card 5 112 Memory Expansion Cards 5 19 Formatting 5 19 Menu Operation 3 2 Top 3 2 Modem 5 23 P Paper Jams 5 38 Parameters Additional Setup 3 8 Coupon Options 3 10 Date Time Format 3 10 Language Option 3 10 Marketing Message 3 9 Maximum Amount 3 8 Receipt Option 3 10 Store
64. BLED PRIMRRY DISRBLE NUMBER CALL BACK BACKUP ENABLE NUMBER ds CONNECT ALARM NUMBERS EXIT Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Choose MORE 4 Select TRITON CONNECT DESCRIPTION Normally when the Triton Connect Host Computer contacts a terminal it will hang up and wait for the terminal to CALL BACK This is done for security reasons The CALL BACK option allows the terminal operator to enable and disable this feature Once you ve reached the TRITON CONNECT screen the CALL BACK button will present an option to reverse the current state of the feature For example if CALL BACK is currently ENABLED the CALL BACK option button will show the DISABLE CALL BACK option Conversely if CALL BACK is currently DISABLED the CALL BACK option button will show the ENABLE CALL BACK option Error ConNprrioNs There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 105 For Sales amp Service Call 888 501 5246 www at mdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS Function ENABLE DISABLE TRITON CONNECT TRITON CONNECT TRITON CONNECT IS DISABLED Factory DerauLt DISABLED PRIMARY DISABLE NUMBER CALL BACK BACKUP ENABLE NUMBER TRITON CONNECT ALARM NUMBERS EXIT
65. CESS CODE This feature is only available for ATMs deployed in Canada 4 PREDIAL ON OFF 5 COMPUSERVE ID 6 MODEM SETUP ERROR ConNprrioNs There are no error conditions directly associated with this function TRITON SysTEMs INC 5 84 For Sales amp Service Call 888 501 5246 Compliments of Monpes 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS Function PRIMARY NUMBER PRIMARY PHONE NUMBER Factory DeFAuLt NONE ENTER NEW NUMBER CHANGE EXIT amp PRESS DK Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Select TELEPHONE 4 Select the PRIMARY NUMBER option DESCRIPTION The Cash Dispenser communicates to your host processor over a dial up phone line The phone number of the processor must be entered before live transactions can be performed When this function is selected the current phone number is displayed if nothing appears on the screen no number is set Select CHANGE to blank the current entry and then enter the desired phone number The phone number may be up to 30 digits long It can also contain a dialing prefix such as a 9 for an outside line if necessary If you need to pause after the prefix place a comma in the number for a two second delay at that point Pressing the BLUE key first then the 0 key followed
66. CKUP NUMBER PASSWORD MAINTENANCE TELEPHONE MASTER PASSWORD 123456 DATAPAK ACCESS CODE a N o ADMINISTRATION PASSWORD 987654 PREDIAL ON OFF BH PRINTER SETTINGS COMPUSERVE ID SET PRINT LENGTH a 47 DIAL MODE LOW RECEIPT PAPER DIAL RATE PRINTER GRAPHICS ENABLED w U 2 m BE b AUD RATE o Sie ui BAG RANDOM LEVEL PRIZE COUPONS ODEM SETUP STRING N ENTER LEVEL PRIZE MESSAGE MORE TERMINAL PARAMETERS ENTER RANDOM PRIZE MESSAGE DJUST VOLUME CONTRAST ENABLE DISABLE COUPON AWARD DISABLED RECEIPT OPTION DISABLED PRIMARY NUMBER TRITON CONNECT o ET LEVEL PRIZE AMOUNT 0 00 BACKUP NUMBER TRITON CONNECT N SET RANDOM WINNING 096 a a o a 4 Qo by CHANGE MESSAGES PRIMARY ALARM NUMBER MARKETING MESSAGE BACKUP ALARM NUMBER SURCHARGE MESSAGES ENABLE DISABLE CALLBACK ENABLED ENABLE DISABLE TRITON WELCOME MESSAGE DISABLED URCHARGE OWNER STATUS MONITORING DISABLED XIT MESSAGE Eu Q Q z z m Oo 4 EARTBEAT MESSAGE o TORE MESSAGE AD SCREENS ENABLED ENABLE DISABLE COMMUNI CATION HEADER 4 ERMINAL OWNER DISABLED SET TERMINAL PARAMETERS CHANGE COMMUNICATION a o HP oOPoEr m gt o m D SET TERMINAL LARM THRESHOLDS ON OFF SURCHARGE PERCENT 0 ET LOW CASH THRESHOLD 27 LESSER GREATER SELECTION LESSER ET JOURNAL THRESHOLD ENABLE DISABLE SURCHARGE DISABLED 67 SET SCHEDULED JOURNAL SURCHARGE LOCATION BEGINNING a
67. CTIONS Function TRITON CONNECT TRITON CONNECT TRITON CONNECT IS DISABLED Factory DerauLt DISABLED CALL BACK IS ENABLED PRIMARY DISABLE NUMBER CALL BACK BACKUP ENABLE NUMBER TRITON CONNECT ALARM NUMBERS EXIT Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Choose MORE 4 Choose TRITON CONNECT DESCRIPTION Selecting the TRITON CONNECT function allows the terminal operator to set up the following parameters associated with Triton Connect 1 PRIMARY NUMBER 2 BACKUP NUMBER 3 ALARM NUMBERS 4 CALL BACK ENABLE DISABLE 5 TRITON CONNECT ENABLE DISABLE NOTE Triton Connect is an option and may not be installed on your terminal Error Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 99 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS Function PRIMARY NUMBER PRIMARY PHONE NUMBER Factory DErFAuLT NONE ENTER NEW NUMBER amp PRESS 7 OK CHANGE Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Choose MORE 4 Select TRITON CONNECT 5 Choose PRIMARY NUMBER DESCRIP
68. CTIONS F1 CENTER LINE F2 CLEAR ALL F3 CLEAR LINE F4 CASE UPPER LEFT F6 CENTER F7 RIGHT F8 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select RANDOM LEVEL PRIZE COUPONS from the TERMINAL CONFIGURATION menu 3 Select ENTER RANDOM PRIZE MSG KEY 1 2 3 5 F4 UPPER s DT e E x DESCRIPTION The RANDOM PRIZE MESS AGE consists of four lines of text that are printed on the Random Coupon receipt and report The text can be full alphanumeric text Enter desired letters numbers and punctuation as follows pe s v riw i mn fofa o e nt mew z D pe D mum we ep Ep F4 LOWER The keys along either side of the display are used with the numeric keys on the main keypad to permit entry of alphanumeric characters The keys on the left side of the display are designated F1 through F4 The keys on the right side of the display are F6 through F8 The F1 key centers the text mosa ofe e e rout fe e e a e e in nee PT PPP P mus s D EG T S D T on the line where the cursor appears The F2 key erases all text in the current message F3 clears the text on the line the cursor is currently appearing The F4 Key is used similarly to a CAPS LOCK key on a computer keyboard Pressing the F4 key toggles between uppercase and lowercase To enter an alphabetic or punctuation character one of the F6 through F8 keys must be pressed
69. Call 888 501 5246 Turn off the Cash Dispenser and open the security container Inspect the dispensing mechanism feed path for jammed currency and currency sticking together Clear the feed path as needed Remove and inspect the cassette for damage that will prevent it from dispensing properly Also make sure the currency is fit for dispensing If there is no currency in the cassette see the IMPORTANT NOTE in the Recommended Actions for Error Code 182 If the suggested actions do not clear the feed failure indication proceed with the remainder of this procedure Verify that the packer plate is released If there is no jammed currency remove the first note from the cassette Prime the cassette install it in the dispenser mechanism and restore power to the Cash Dispenser When the RESET ERROR MANAGEMENT menu is displayed on the LCD press the RESET ERROR key If the error appears again close and lock the security container Call your service provider If the error clears enter the MANAGEMENT FUNCTIONS when the Top Menu is displayed Enter your password When the MANAGEMENT FUNCTIONS menu is displayed select DIAGNOSTICS Press the PURGE key The correct return code for a good purge is 20 20 20 If any other return code is displayed contact your service provider Press the TEST DISPENSE key The correct return code for a good test dispense is 20 20 21 If any other return code is displayed contact your service provider
70. Compliments of MopeLs 9600 9601 9620 9621 SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS Oda pW je TYNYNOP aaTn03H2S Las Q10HS33H1 TYNYNOr LIS MIOHSSYHL HSY2 MO1 LIS 440 NO TvNunor aa1naau2s uaginN 3un1v34 19373s 440 NO q10HS3uHL TWNUNOr ALVAILOWa 440 NO ALVALLOW G0HS3HHL HSV2 MOT SNOLLdO AdIQONW MGIA SQ10HS33SH1 WHY TY W3OY3H NOLLVOINDIAWOS 395NVHO 1 Wadol SNIHIS 1Sal 1dSaW danlas ado 3livsgnvs alvs vig oore MOT1S as1nd ooz isvd ANLA 3aom via dnias Waaom 39NYH2 7 aiaAdasndWoo 4d O NO TvIGaud 39NVH2 SA3M 33O NO SNIMHOM QVOTNMOG 3002 SS322Y Avda viva A331 SNIMHOM Nid YILNI 39NVH2 1 A3A SNIAYOM OVI YILNI Wa3sMnNdmiova SAAJA H31SVIA LOANNI me A33 H31SVIN Nid H31N3 MAGIINN AYYY d A33 31s VIA OYN H31N3 3NOHd3 131 IN3I3OVNVI A33 3 5NYHO Ma n QUOMSSYd NOILLV3LSINIIAC V GOuOMSSVd H31SVIA NOILVHNSISNOD TVWNINYAL SONVNALNIVIA GquoMssvd 39NVH3 anavsia snavNa ANNOIWY HSYO 1SY4 Qaan1avsig aa1avNa J ANNOIWY Q30N31X3 S9NVH2 7 ANNOWY 371d LLIN S9NVH2J 71 ANNOWWTY IINIAIXVIN OSINAS 39NVH2 7 ASNIYYND 7TIVNOLIVNHSILNI aanavsia aaavNa AON3Wf2 MOT dnias aLLasSsvo Ss3lHlN3 X1SV1 LNIdd TwNunor valo TWNYNOr LNIdd anavsia andvNa SN33u2s dv doldad Av T30 39NVYH5 anavsia dq gvNa3 395WwSS3IN Iv38 LHY3H anavsia d gvNa3 SNRIOLINON SNLYLS ANNOWY 39uvHOuns S OSI M9014 5 NION3 5NINNIS538
71. EMENT FUNCTIONS screen 2 Select TRIAL CLOSE DESCRIPTION The TRIAL CLOSE function is used during the xx THIS IS LINE 1 OF THE STORE HESSAGE amp amp THIS IS LINE 2 OF THE STORE MESSAGE x daily close procedure It does the same thing as xe THIS IS LINE 3 OF THE STORE HESSAGE x THIS IS LINE 4 OF THE STORE MESSAGE DAY CLOSE except that the totals are not cleared Terni 123458 Date Time 07 01 87 04 53 15 PM The report printed by the TRIAL CLOSE is used to balance your Cash Dispenser before you TRIAL DAY CLOSE actually balance with your processor It contains R 9 mn information obtained from the processor and HOST TERMIMAL information that is obtained from the terminal Withdrawl itself Inquiries Transfers Typically you would do a TRIAL CLOSE to get the totals from the Cash Dispenser AENTAEHENDIP The report shows the total number of customer Sample TRIAL DAY CLOSE receipt transactions Withdrawals Inquiries and Transfers recorded by the host processor and the terminal since the last Day Close was performed The two column format allows the host and terminal totals in each category to be easily compared The Settlement value is the host processor s record of the total currency dispensed from the terminal since the last Day Close was performed Error CoNprrioNs A call to the processor host computer is required to complete the operation If the call to the host is not completed
72. ENT FUNCTIONS Function MORE TERMINAL PARAMETERS MORE TERMINAL PARAMETERS ALARM p MODIFY THRESHOLDS OPTIONS EXIT Factory DerauLTt N A Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Choose MORE 4 Select MORE DESCRIPTION This screen allows you to select additional terminal parameters functions The functions available are ALARM THRESHOLDS and VIEW MODIFY OPTIONS ALARM THRESHOLDS is used to monitor the status of various parameters such as number of journal entries or the level of cash remaining in the cassette and determines at what point a notification message will be sent to a remote computer This remote computer must be running Triton Connect monitoring software The VIEW MODIFY OPTIONS function is used to activate or deactivate special terminal features such as Triton Connect ERROR ConNprrioNs There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 114 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of Monpes 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS Function ALARM THRESHOLDS CASH THRESHOLD JOURNAL THRESHOLD JOURNAL SCHEDULE LOW CASH opr SET LOW CASH THRESHOLD THRESHOLD JOURNAL OFF SET JOURNAL THRESHOLD THRESHOLD SCHEDULED ppp SE
73. GLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS Function PRINT JOURNAL JOURNAL PRINTING PLEASE WALT ENSURE JOURNAL CLEARS BOTTOM OF PAPER CHUTE Factory Deraurr N A Access INSTRUCTIONS 1 Select JOURNAL from the options available at the MANAGEMENT FUNCTIONS screen 2 Select the PRINT JOURNAL option to print all unaudited records stored in the Electronic Journal DESCRIPTION The PRINT JOURNAL command is used to automatically print out any journal entries collected since the last time the journal was printed ALL journal records will be printed whether there are 1 or 2045 records This command should be used regularly to print the audit trail of the terminal This information should be maintained in case of an inquiry by a customer and can also be useful in certain troubleshooting situations When this command is run all unaudited records in the Electronic Journal are immediately sent to the receipt printer and subsequently marked as audited Any record printed in this fashion will not be printed again by this command although it can be printed using the PRINT LAST X ENTRIES command When the journal has finished printing the SELECT JOURNAL FUNCTION screen will be displayed ERROR ConNprrioNs If the operation fails an error message will be displayed TRITON SvsrEMs INC 5 30 For Sales amp Service Call 888 501 5246 www at
74. ION S option to display a screen that provides version numbers for the various components of the terminal operating software e Select the MORE DIAGNOSTICS option to access the following diagnostic functions e RESET TEST MODEM Select this option to verify that a modem is installed and that it is capable of being configured e SCAN CARD Select this option to to verify that a customer s ATM or credit card can be read by the terminal card reader NOTE The diagnostics options do not have a time out associated with them You must manually exit the diagnostics mode when you are finished Error ConNprrioNs There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 15 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS Function STATUS Factory DeFautt N A RETURN CODE 5050 40 36 Access INSTRUCTIONS s _ 17 nns PRESS CRNCEL TO CONTINUE 1 Select DIAGNOSTICS from the MANAGE MENT FUNCTIONS screen 2 Select the STATUS option DESCRIPTION The STATUS command is used to check the status of four functional areas of the dispensing mechanism These areas are the current Status of Count Sensors the current Double Detect status the current average thickness of the documents being dispensed and the current average length of the
75. ION LANGUAGE IDIOMA eeeeeeeennnnnnnnnn nnne nemen menn nnnnnnnnnni nnne nnne nn sess n nna a inan 5 25 FUNCTION ENGLISH INGLES eeeeeeeeeeeeeeennnenennnennnnnnnnnne nnnm nennen nnns nnne na ern nenne nennen 5 26 FUNCTION SPANISH ESPANOL eeeeeeeeeeeneneenne nennen nnne nnnn nnn n esses s sns KEEN Edaria 5 27 Function ENABLE DISABLE CUST OPTION eeeeeeeennnnnnennnnnnnnnnenn nn emen nennen 5 28 FUNCTION JOURNAL cesar nr d Fee oe vere a nea ber Cep Fe e GE FR i LE EC Y a A Uv Ene TR 5 29 FUNCTION PRINT JOURNAL esee enenenennnnnn nnne ne enn nnns snas nn ana nsa n rn nennen nnns 5 30 FUNCTION CLEAR JOURNAL iri ip certe r ione a ELE EXE TV DR a ev VER CERA TUN ELE Rr Ra da i 5 31 Function PRINT LAST X ENTRIES c cccceccccccccccecceeeeeeeeeeeeesseseceeceseeeeeeeeeeaaeueesseeeeeeeeeees 5 32 Function PASSWORD MAINTENANCE cccccccccccccccceceseeeeesseceeeceeeeceeeeeeeeeaaeeeeseeseceseeeeeeeeeeneneaas 5 33 Function MASTER PASSWORD sseseesseeeeeceecceceeeeaeaeeueeesscececeeeeeeeeeeeeauaeeesesseceseeeeneeenes 5 34 Function ADMINISTRATION PASSWORD cccccccccccccceesseseeeeeeeeseceeeeeeeeeceseeeaeenseesseeeeeeeeeeees 5 35 FUNCTION TERMINAL CONFIGURATION ccccccccccccesssesesseccceceeeeseseeeeeauaaeeeeeesseeceeeeeeeeeeeeeaaaaenss 5 36 FUNCTION PRINTER SETTINGS cccsssssssseeeccccecccceeeeeeeeeeeeessceceeeeceeeeeuseea
76. IONS menu 2 Select RANDOM LEVEL PRIZE COUPONS from the TERMINAL CONFIGURATION menu DESCRIPTION This function provides access to the following options which will set up terminal operations for issuing printed and dispensed prize coupons 1 ENTER LEVEL PRIZE MESSAGE 2 ENTER RANDOM PRIZE MESSAGE 3 ENABLE DISABLE COUPON AWARDS 4 SET LEVEL PRIZE AMOUNT 5 SET RANDOM WINNING 0 Error CoNprrioNs There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 41 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS Function ENTER LEVEL PRIZE MSG Factory DErAuLT NONE Access INSTRUCTIONS F1 CENTER LINE LEFT F6 F2 CLEAR ALL CENTER F7 F3 CLEAR LINE RIGHT F8 F4 CASE UPPER 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select RANDOM LEVEL PRIZE COUPONS from the TERMINAL CONFIGURATION menu 3 Select ENTER LEVEL PRIZE MSG DESCRIPTION The LEVEL PRIZE MESSAGE consists of four lines of text that are printed on the Level Prize receipt and report The text can be full alphanumeric text Enter letters numbers and mua ol alo els u e r w punctuation as follows Ince 2 Ble u K n eful x re sciri rjr o s v v The keys along either side of the display are used yy with the numeri
77. Ls 9600 9601 9620 9621 SECTION 4 HANDLING CASSETTES 6 Pull the packer plate to the rear of the cassette REJECT away from the shutter until it locks to the white TRAY packer plate latch as shown in Figure 4 6 It will be necessary to push down on the packer plate latch to lock the packer plate in place The packer plate will be held in this position until the lid is closed or the latch is released by pushing it down Be careful not to release the packer plate onto your fingers CASSETTE LID 7 Place the currency into the cassette Allow at least one inch of clearance between the packer plate Figure 4 5 Cassette showing the when it is fully retracted and the currency This reject tray will allow the packer plate to compress the cur rency as shown in Figure 4 7 If you are chang PACKER PACKER FLATE ing the denomination of the bills in the cassette PLATE LRR you must change the MULTIPLE AMOUNT pa rameter in the Cash Dispenser to match refer to Section 5 Management Functions for proce dures Release the packer plate and lower the reject tray and the lid The cassette can now be removed from the loading tray by sliding it for ward www atmdepot com 8 Verify that the cassette is primed Be certain the i green indicator is showing in the window below Figure 4 6 Packer plate latched at the key Install the cassette into the Cash Dis the rear of the cassette penser as shown in Figure 4 8 by placing the cas s
78. M TEST fails contact your service provider for assistance Press the cancel key to return to the diagnostic s menu If the test is successful the following message screen will be displayed ur cn c W Error Conpitions ceo If the test fails an error message will be displayed CD TRITON SYSTEMS INC 5 23 For Sales amp Service Call 888 501 5246 SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS Function SCAN CARD Factory DerauL r N A Access INSTRUCTIONS 1 Select DIAGNOSTICS from the MANAGE MENT FUNCTIONS screen 2 Select MORE DIAGNOSTICS 3 Select the SCAN CARD option DESCRIPTION The SCAN CARD function reads a card and displays the information imprinted on its magnetic strip This can be done on a customer card that doesn t seem to work in the Cash Dispenser If the customer complains of card read errors first make sure that he or she is inserting the card correctly Then try to read the card with SCAN CARD If the card can be read properly the information from track 1 and track 2 will be displayed A card need only have a readable track 2 to operate successfully in the Cash Dispenser A series of prompt screens direct the user to first INSERT the card to be scanned shown above and then to REMOVE it after which the results of the scan are presented as shown in the following EN Error ConpririoNus
79. MINAL PARAMETERS 3 Choose MORE 4 Choose TRITON CONNECT 5 Choose ALARM NUMBERS DESCRIPTION In some applications the terminal monitoring organization may require different telephone numbers for alarm reporting purposes This could enable a third party service organization for example to be notified of alarm conditions that can occur during non business hours Selecting the ALARM NUMBERS option brings up a menu that allows the terminal operator to select and configure the Primary and Backup Triton Connect Alarm Numbers NOTE Triton Connect is an option and may not be installed on your terminal Error Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 102 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of Monpes 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS Function PRIMARY ALARM NUMBER PRIMARY ALARM NUMBER Factory DeFAuLT NONE 2 n ENTER NEW NUMBER amp PRESS 7 OK Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Choose MORE 4 Select TRITON CONNECT 5 Select ALARM NUMBERS 6 Choose PRIMARY DESCRIPTION The PRIMARY ALARM NUMBER function is used to enter the telephone number that the terminal can use for calling a Triton Connect Host Compu
80. NAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Select TELEPHONE 4 Select the MODEM SETUP option 5 Select DIAL RATE DESCRIPTION The internal modem can be configured to send dial tones at one of three speeds The possible values are FAST 70 milliseconds MED 150 ms and SLOW 255 ms The default value from the factory is FAST After changing the dial rate be certain to execute the RESET TEST MODEM function The new dial rate does not take effect until you do this Error ConNprrioNs There are no error conditions directly associated with this function but if calls seem to fail try a slower setting TRITON SYSTEMS INC 5 92 For Sales amp Service Call 888 501 5246 www at mdepot com Compliments of Monpes 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS Function BAUD RATE MODEM BAUD RATE 1208 1200 bps 2400 bps EXIT Factory Deraurr 1200 Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Select TELEPHONE 4 Select the MODEM SETUP option 5 Select BAUD RATE DESCRIPTION The bit rate of the modem can be controlled with this function The rate can be set to 2400 or 1200 bits per second bps The default rate depends on your processor Do not select 2400 if your proce
81. NGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 APPENDIX C WARRANTY AND REPAIR POLICIES PROCEDURES CONTACT INFORMATION TRITON SYSTEMS IN21405 B STREET 21405 B STREET LONG BEACH MS 39560 Sales 800 367 7191 228 868 1317 228 868 0437 FAX Service 800 259 6672 228 868 0859 FAX TRITON SyYsTEMs INC C 6 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of INDEX For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL INDEX A Access Instructions 5 3 ALPHANUMERIC KEYS 3 3 Americans with Disabilities Act 3 3 Audit Trail 5 30 Audited Records 5 31 B BLUE Key 3 3 Braille 3 3 Buffer Memory 5 32 C Card Reader Cleaning 6 2 Cleaning Cash Dispenser Enclosure 6 2 LCD Display 6 2 Configuration Initial MAC Master Working Keys 3 8 Multiple Amount 3 7 PIN Master Working Keys 3 8 Surcharge Mode 3 7 Telephone Number 3 7 Terminal Number 3 6 CPU Module 5 23 Customer Transactions 3 2 Customer Welcome Screen 3 2 D DATAPAK 3000 1 2 Day Close Time 5 8 Default Value 5 3 Dispensed Note Count 5 9 5 13 5 20 Display LCD 256 Color 1 2 Monochrome 1 2 E Electronic Journal 5 7 EPROM Upgrade Requirement 1 2 Error Conditions 5 3 Error Recovery 8 2 F Features General 2 2 TRITON SYSTEMS INC MopeLs 9600 9601 9620 9621 Features New DAT
82. NOILV2O1 J9YYH YNS anavsia 318VN3 ANNOWY 1N32H3d SONVHD YalvayS yassal 4ANADYSd JDYVHOYNS adoWaouvHouns 03S Lasay B39NVYH2 q 1vNINH3I LIS SYSLAW Ved TIVNIWS3I Las NOlLdO 1SnoanTavsia TIVNSnon SONIMOLINOW NLY 7ONV4S3 HSINVdS 3715NI HSITSNA 39Vno9Nv1 juu Id 0 330 NO 440 NO aav3 uaaa SaidinoNI SONY IVE 44 0 NO SONIAVS 440 NO sua3SNvul SAdAL LNNODDY 193NNO2 NOLL anavsig a1avNa MovaTlvo 3n1avsia 31avN3a dibMova AuVIMII d SuaanmnN Wwalviv aanavsia uagWnN dnxova aaanavNua MASINN AYYINIYd NOILd 123NNOO NOLL l1di3o34 S5NVH2 1 S5NVHO 1 H3NMO S5VSS3IA 35SVSS3IN S3dAL NOILOVSNVYL AWIL 13S ava ae 3WIL Sivd Las 1VMWuOd Sivd 13S SNOILONNS IWILALYA ASVYLNODSIWNIOA LSnrav W3NMO 35VSS3u TVNIIAHISL d3uols x3 g9uvHouns JWODTAM H Wo1sn5 S Wolsnd 3ONVHO q NINNIM WOONYY Las 39NYH 7 LNNOWY IYON 3ZlHd 13A31 Las 4J INo1sn3 3 Wo1sn5 a WOLSNO anTavsia SWOLSND a14YN3 B Woisn2 WWOLSNS SaYWMY NOdnio2 aavsiamnavNua GOsVONVIS OSI S35VSS3lN 3Zl4d NOGNY H31N3 douvHouns OSI SSVSS3W 9NILIJYYN aziHd 13A31 H31N3 sSIJ9YSSIN SONVHO Z dQuv2 AHOMSIN AHY AHOWSIN Quva3 NY S Quv2 dxa W3QON 1S31 135384 AMOINSIN IVIAHO NOIlLdO 18h25 318vN3 SOILSONS VIO IYON ISN3dSId 1S3 S NOISH3A ayd H31NIBHd Ldi3233 18311 Snivis VWOIGI SNOdnOO 3zlid THASTWWOGNVYMH SOLLSONOVIG a1avsia d18VN3 SOIHdYu5 YILNIYd 3
83. NS ENABLE DISABLE SURCHARGE FUNCTION SURCHARGE MODE AMOUNT SURCHARGE PERCENT ENABLE BLOCK Is0 S SURCHARGE DISABLE JRCANRI SURCHARGE LOCRTION EXIT Factory DerauLt DISABLED Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Choose the SURCHARGE MODE option 4 Select ENABLE or DISABLE as appropriate DESCRIPTION Some networks allow a surcharge or terminal fee to be imposed on withdrawal transactions If surcharges are in use on your network you are required to notify the customer of an additional fee before the transaction is processed He or she must be given a chance to cancel the transaction Setting the SURCHARGE MODE to ENABLED will cause a surcharge notification screen to be displayed at some point prior to final processing of the transaction The customer is given the choice of canceling the transaction at no charge or of continuing If your network does not allow surcharges select the DISABLE option to turn off presentation of the surcharge notification message Error Conpirtions Be sure to ENABLE this mode if your network allows surcharges TRITON SYSTEMS INC 5 61 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS F
84. NT FUNCTIONS screen 2 Select the PRINTER SETTINGS option 3 Select PRINTER GRAPHICS DESCRIPTION The Printed Graphics feature can only be used when an optional Memory Expansion Card is installed in the terminal Triton Connect Software Release 1 8 or above allows bit mapped graphics in bmp format to be downloaded to the terminal This graphic will be printed on the receipt when the PRINTER GRAPHICS option has been ENABLED This feature cannot be supported with out the addition of an Expansion Memory Card To turn on the PRINTER GRAPHICS feature choose the ENABLE option on this screen To inhibit the PRINTER GRAPHICS feature press the DISABLE key ERROR ConNprrioNs If PRINTER GRAPHICS is enabled and there are no graphic images loaded into the Expansion Memory Card the receipt printer will print normal receipts without graphics There are no error conditions associated with this function TRITON SvsrEMs INC 5 40 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of Monpes 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS Function RANDOM LEVEL PRIZE COUPONS PRIZE COUPON CONFIGURATION ENTER LEVEL SET LEVEL PRIZE MSG PRIZE AMOUNT ENTER RANDOM SET RANDOM PRIZE MSG WINNING ENABLE DISABLE EHS AWARDS EXIT Factory DeFAuLt N A Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCT
85. PERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS Factory Dreraurr 0 00 ENTER NEW LEVEL THEN PRESS OK Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select RANDOM LEVEL PRIZE COUPONS from the TERMINAL CONFIGURATION menu 3 Select the SET LEVEL PRIZE AMOUNT option 4 Enter the amount in dollars and press lt OK gt DESCRIPTION This function sets the threshold level at which the level prize coupon will be printed Withdrawing an amount equal to or greater than the value set here will print the level prize coupon NOTE If the level coupon is awarded the random coupon parameter will not be tested for award ERROR CONDITIONS There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 45 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS Function SET RANDOM WINNING ENTER NEW RANDOM COUPON WINNING PERCENTAGE Factory Deraurr 0 Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select RANDOM LEVEL PRIZE COUPONS from the TERMINAL CONFIGURATION menu 3 Select the SET RANDOM WINNING option 4 Select the CHANGE option 5 Enter the new random percentage and press lt OK gt CHANGE
86. R NUMBER amp PRESS OK Factory DeFAuLt N A Access INSTRUCTIONS SELECT FEATURE ACTIVATE HUMBER DERCTIURTE EXIT 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Choose MORE 4 Select MORE 5 Select VIEW MODIFY OPTIONS 6 Choose SELECT FEATURE NUMBER DESCRIPTION Selects the feature number to examine or to activate deactivate For example entering the numbers 00 selects the Triton Connect feature The current status of the feature will be displayed Use the ACTIVATE and DEACTIVATE functions as appropriate to change the status of the selected feature ERROR CONDITIONS There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 122 For Sales amp Service Call 888 501 5246 www at mdepot com Compliments of Monpes 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS Function DATE TIME FUNCTIONS DATE TIME FUNCTIONS SET DATE SET FORMAT DATE TIME EXIT Factory Deraurr N A Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Choose DATE TIME FUNCTIONS DESCRIPTION This screen provides a menu of functions related to configuration of date and time parameters for the Cash Dispenser 1 SET DATE FORMAT This option allows you to choose between
87. RECEIPT PAPER ON OFF option a screen displaying WHEN RECEIPT PAPER BECOMES LOW THE ATM WILL BE OUT OF SERVICE or IN SERVICE depending on terminal setup Change to IN SERVICE or OUT OF SERVICE by pressing the Screen Key next to the appropriate text and pressing the EXIT key Selecting the IN SERVICE options will allow the terminal to continue to operate after it senses a Receipt Printer Paper Low condition Error Code 183 Selecting this option will allow the terminal to operate with low or no receipt paper in the terminal Selecting the OUT OF SERVICE option will allow the terminal to report a Receipt Printer Paper Low condition Error Code 183 and will place the terminal in an OUT OF SERVICE condition until the receipt paper is replenished Error Conpitions Error Code 183 Receipt Printer Paper Low will take the terminal OUT OF SERVICE To restore the terminal to normal operation the paper must be replenished and the Reset Error button pressed after the terminal has been reset and is displaying the OUT OF SERVICE screen TRITON SYSTEMS INC 5 39 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS Function PRINTER GRAPHICS PRINTER GRAPHICS ARE ENABLED Factory Derau_t ENABLED Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION option from the MANAGEME
88. RMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Choose the SURCHARGE MODE option DESCRIPTION Selecting the SURCHARGE MODE option from the SET TERMINAL PARAMETERS menu allows the terminal operator or service technician to change the following surcharge options 1 SURCHARGE PERCENT 2 ENABLE DISABLE SURCHARGE MODE 3 SURCHARGE LOCATION 4 BLOCK ISO S 5 SURCHARGE AMOUNT ERROR ConNprrioNs There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 59 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS Function SURCHARGE PERCENT PERCENT SETTINGS CURRENT eat Is Factory Derautt N A THE CUSTOMER WILL BE CHARGED THE LESSER OF SURCHARGE AMOUNT OR SURCHARGE PERCENT LESSER GREATER CHANGE PERCENT AMOUNT EXIT Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Choose the SURCHARGE MODE option 4 Select SURCHARGE PERCENT DESCRIPTION The SURCHARGE PERCENT option on the SURCHARGE MODE screen brings up the PER CENT SETTINGS screen which enables you to enter a surcharge percentage amount as well as choose the LESSER or GREATER option that is applicable to the surch
89. S INC 2 2 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of MopeLs 9600 9601 9620 9621 SECTION 2 FEATURES SIGN PANEL CONTROL PANEL MENU LOCK KEYPADS RECEIPT DISPLAY E PRINTER CARD MAIN KEYPAD 4 eee SPEAKER SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL CABLING ACCESS OPENING Figure 2 2 Model 9600 Front and Rear Views REAR ACCESS DOOR DOOR LOCK COVER CABLING ACCESS OPENING Figure 2 3 Model 9601 Front and Rear Views TRITON SYSTEMS INC 2 3 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE Cash DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 2 FEATURES CABLING ACCESS OPENING Figure 2 4 Model 9620 Front and Rear Views REAR ACCESS DOOR DOOR LOCK COVER CABLING ACCESS OPENING Figure 2 5 Model 9621 Front and Rear Views TRITON SYSTEMS INC 2 4 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of MobELs 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL SECTION 2 FEATURES e 256 Color Ad Graphic Display Support ATM Software Release 4 1 delivers support for the new 256 color display feature of Triton Sys tems ATMs Ad Graphic screens can now be displayed using a richer palette of 256 colors e MAC Data Encryption Support ATM Software Release 4 1 implements support for the Message Authentication Co
90. SECTION 5 MANAGEMENT FUNCTIONS Function ACCOUNT TYPES PRESS THE BUTTON NEXT TO THE ACCOUNT TYPE TO TOGGLE IT ON OR OFF Factory DEFAULT ON Access INSTRUCTIONS CREDIT SAVINGS OFF carp ON EXIT 1 Select the TERMINAL CONFIGURATION option from the MANAGEMENT FUNC TIONS screen 2 Select ACCOUNT TYPES DESCRIPTION This function allows you to turn on or off the availability of two account types SAVINGS and CREDIT CARD When an account type is turned ON the terminal will provide that option to the customer When an account type is turned OFF the selected account type will not be displayed to the customer The current state of the account type is shown as either ON or OFF in the applicable button label on the display Press the button next to the label to toggle the state of the account type between ON and OFF Error ConNprrioNs There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 129 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SECTION 6 MAINTENANCE For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 6 MAINTENANCE WARNING No attempt should be made to repair or service thi
91. SETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS Function MORE DIAGNOSTICS DIAGNOSTICS RESET TEST MODEM SCAN CARD PREVIOUS Factory Derautt N A Access INSTRUCTIONS 1 Select DIAGNOSTICS from the MANAGE MENT FUNCTIONS screen 2 Select the MORE DIAGNOSTICS option DESCRIPTION This screen allows you to select additional diagnostics functions The functions available are RESET TEST MODEM which performs a functional test of the modem hardware and SCAN CARD which enables you to test a customer s ATM or credit card for proper operation in the terminal card reader ERROR Conpi tTions There are no error conditions directly associated with this function TRITON SvsrEMs INC 5 22 For Sales amp Service Call 888 501 5246 www at mdepot com Compliments of Monpes 9600 9601 9620 9621 SiNGLE CassETTE CASH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS Function RESET TEST MODEM C Factory Deraurr N A Access INSTRUCTIONS ceo 1 Select DIAGNOSTICS from the MANAGE qo MENT FUNCTIONS screen C3 2 Select MORE DIAGNOSTICS 3 Select the RESET TEST MODEM option J DESCRIPTION eo This test confirms that the CPU Module can communicate with the modem and that the modem can E be configured This test does not test the ability of the modem to communicate on the phone line If the RESET TEST MODE
92. SPENSER OPERATION MANUAL Mobets 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS CUSTOM C CUSTOM D s E CUSTOM E CUSTOM F Hh CUSTOM G CUSTOM H Error Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 50 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of Monpes 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS Function WELCOME MESSAGE Factory Derautt WELCOME TO miniATM Access INSTRUCTIONS F1 CENTER LINE LEFT F6 F2 CLEAR ALL CENTER F7 F3 CLEAR LINE RIGHT F8 F4 CASE UPPER 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select CHANGE MESSAGES 3 Select Welcome Message DESCRIPTION The Welcome Message consists of three lines of text that are printed at the top of the customer welcome screen The text can be full alphanumeric text Enter letters numbers and punctuation as follows The keys along either side of the display are used with the numeric keys on the main keypad to permit 4 entry of alphanumeric characters The keys on the UPPER left side of the display are designated F1 through Nosnitt r z spjajsje v s o F4 The keys on the right side of the display rena o A p o r u re m w are F6 through F8 The F1 key centers the ECAESESE3ES EXEXESESESES text on the line where
93. Service Call 888 501 5246 www at mdepot com Compliments of SiNGLE CassETTE CasH DISPENSER OPERATION MANUAL MopeLs 9600 9601 9620 9621 SECTION 3 OPERATION AND SETUP O WO e Language Option This feature allows the terminal operator to select the language that is displayed to the cus 1 tomer during a transaction as well as the language in which the Management Functions are C presented A feature is also provided that gives the customer the option of selecting a preferred language Also some terminal software versions allow receipts to be printed using the non English language choice CD C e Receipt Option This feature allows the customer to select the option of receiving or not receiving a receipt at poy the completion of a transaction co e Coupon Options Coupons are used for promotional purposes The owner of the Cash Dispenser can use the Coupon Options feature to issue printed coupons from the receipt printer Coupons are is gt sued randomly based on percentage or whenever a customer uses the Cash Dispenser to withdraw more than a predetermined minimum amount of cash e Date Time Format 7 ur This option allows the operator to select either MM DD YY or DD MM YY as the format the Qe terminal will use when printing receipts and other reports Setup PARAMETERS LISTING e WH Table 3 2 Single Cassette Cash Dispenser Setup Parameters lists all of the operator configurable parameters accessible through the Ma
94. Service Call 888 501 5246 www atmdepot com Compliments of APPENDIX A MECHANICAL COMBINATION Lock INSTRUCTIONS For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 APPENDIX A MECHANICAL COMBINATION LOCK INSTRUCTIONS ABour THE DIAL There are two marks on the dial ring see drawing The index at the top is used for opening the lock The index 30 degrees to the left is used only when changing the combination The dial should always be turned slowly and evenly A revolution is counted each time the selected number is aligned with the opening index DO NOT TURN THE DIAL BACK TO COMPENSATE FOR OVER DIAL ING A NUMBER If when dialing the combination any number is turned beyond the index the entire sequence must be repeated Locks are shipped on a factory setting of 50 To unlock turn the dial to the left counterclockwise FOUR turns stopping on 50 Then turn the dial to the right until the bolt is retracted OPENING CHANGING INDEX INDEX UNLockiNG 3 NumBER ComBINATIONS For Exampte 50 25 50 1 Turn the dial to the LEFT stopping when 50 is aligned with the opening index the FOURTH time 2 Turn the dial to the RIGHT stopping when 25 is aligned with the opening index the THIRD time 3 Turn the dial to the LEFT stopping when 50 is aligned with the opening
95. Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS Function SET PRINT LENGTH MINIMUM PRINT LENGTH NUMBER OF LINES PER RECEIPT Factory Deraurr 35 ENTER MIN LINES 0 99 Access INSTRUCTIONS 1 Select the TERMINAL CONFIGURATION option from the MANAGEMENT FUNCTIONS screen 2 Select the PRINTER SETTINGS option 3 Select SET PRINT LENGTH DESCRIPTION This function sets the minimum length of the receipt provided to the customer after each transaction ERROR Conpitions Changing the Print Length to less than 35 lines will prevent the receipt from exiting the front of the Cash Dispenser This may cause paper jams that could result in printer damage TRITON SvsrEMs INC 5 38 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of Monpes 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS Function LOW RECEIPT PAPER WHEN RECEIPT PAPER BECOMES LOW THE ATM WILL BE OUT OF SERVICE Factory Deraurr OUT OF SERVICE Access INSTRUCTIONS IN SERVICE our OF SERVICE EXIT 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select the PRINTER SETTINGS option 3 Choose the LOW RECEIPT PAPER option DESCRIPTION After selecting the LOW
96. T SCHEDULED JOURNAL RE JOURNRL EXIT Factory DEFAULT OFF Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Choose MORE 4 Select MORE 5 Select ALARM THRESHOLDS DESCRIPTION This function allows you to turn on or off the LOW CASH THRESHOLD JOURNAL THRESHOLD and SCHEDULED JOURNAL features 1 LOW CASH THRESHOLD When this feature is turned ON the terminal sends a notification message to a remote Triton Connect computer if the amount of cash in the cassette falls below the level specified using the SET LOW CASH THRESHOLD function When this feature is turned OFF no notification message will be sent 2 JOURNAL THRESHOLD When this feature is turned ON the terminal will send a notification message to a remote Triton Connect computer if the number of entries in the journal exceeds the level specified using the SET JOURNAL THRESHOLD function When this feature is turned OFF no notification message will be sent 3 SCHEDULED JOURNAL When this feature is turned ON the terminal will automatically send all journal data to a remote Triton Connect computer at a time established using the SET SCHEDULED JOURNAL function When this feature is turned OFF the journal will not be sent automatically The current state of each function is shown as either ON or OFF in the applicable label on the left hand side of the display Press
97. TER PASSWORD Factory DEFAULT 123456 Access INSTRUCTIONS 1 Select the PASSWORD MAINTENANCE option from the MANAGEMENT FUNCTIONS screen 2 Select the MASTER PASSWORD option DESCRIPTION The MASTER PASSWORD is the highest level password on the Cash Dispenser It allows access to all functions except downloading of new software The MASTER PASSWORD must be entered in order to change the ADMINISTRATION password The factory default MASTER PASSWORD is 123456 and should be changed when the Cash Dispenser is installed To change the MASTER PASSWORD select this function You will be prompted to enter your new password An asterisk will be displayed in place of the actual digits entered therefore you must enter the password a second time when prompted to confirm it The password can be from 4 to 12 digits long and can contain only numbers letters are not allowed ERROR Conpitions A number of feedback screens may appear during password entry These screens can appear if the second password entry did not match the first you entered an invalid password or the password you entered was too short less than 4 characters TRITON SYSTEMS INC 5 34 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of Monpes 9600 9601 9620 9621 SiNGLE CassETTE CASH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS Function ADMINISTRATION PASSWORD Factory DEFAULT 987654
98. TERMINAL PARAMETERS 3 Choose MORE 4 Select TRITON CONNECT 5 Select ALARM NUMBERS 6 Choose BACKUP DESCRIPTION The BACKUP ALARM NUMBER function is used to enter a backup telephone number that the terminal can use for calling a Triton Connect computer to report alarm conditions When this function is selected the current phone number is displayed if nothing appears on the screen no number is set Select CHANGE to blank the current entry and then enter the desired phone number The phone number may be up to 30 digits long It can also contain a dialing prefix such as a 9 for an outside line if necessary If you need to pause after the prefix place a comma in the number for a two second delay at that point Press the BLUE key then the 0 key followed by the lt RIGHT ARROW key to select the comma character Make sure to enter the long distance prefix 1 if you are dialing an 800 number or a toll long distance number Do not enter dashes in the number ERROR ConNprrioNs There are no error conditions directly associated with this function TRITON SvsrEMs INC 5 104 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of Monpes 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS Function ENABLE DISABLE CALL BACK TRITON CONNECT TRITON CONNECT IS DISABLED Factory DErAuLT ENABLED CRLL BRCK IS ENR
99. TION The PRIMARY NUMBER function is used to enter the number that the terminal can use for calling back the Triton Connect Host Computer When this function is selected the current phone number is displayed if nothing appears on the screen no number is set Select CHANGE to blank the current entry and then enter the desired phone number The phone number may be up to 30 digits long It can also contain a dialing prefix such as a 9 for an outside line if necessary If you need to pause after the prefix place a comma in the number for a two second delay at that point Pressing the BLUE key first then the 0 key followed by the RIGHT ARROW key to select the comma character Make sure to enter the long distance prefix 1 if you are dialing an 800 number or a toll long distance number Do not enter dashes in the number ERROR CoNpririoNs There are no error conditions directly associated with this function TRITON SvsrEMs INC 5 100 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of Monpes 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS Function BACKUP NUMBER BACKUP TELEPHONE NUMBER Factory DErFAuLT NONE ENTER NEW NUMBER amp PRESS 7 OK come 5o Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Cho
100. TION IS DISABLED Access INSTRUCTIONS 1 Select the LANGUAGE IDIOMA option from the MANAGEMENT FUNCTIONS screen 2 Select either option as appropriate e ENABLE CUST OPTION e DISABLE CUST OPTION DESCRIPTION If the mode is ENABLED the customer will be offered a bilingual screen instructing them to select a desired language currently English and either Spanish or French depending upon software version for the transaction If the mode is DISABLED the customer will not be offered this option Error ConNprrioNs There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 28 For Sales amp Service Call 888 501 5246 www at mdepot com Compliments of Monpes 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS Function JOURNAL Factory DeFaAutt N A Access INSTRUCTIONS Select JOURNAL from the options available at the MANAGEMENT FUNCTIONS screen cere JOURNAL DESCRIPTION Select the JOURNAL function from the MANAGEMENT FUNCTIONS screen to 1 PRINT THE JOURNAL 2 CLEAR JOURNAL 3 PRINT THE LAST X ENTRIES Error ConNprrioNs There are no error conditions directly associated with this function 5 29 For Sales amp Service Call 888 501 5246 SELECT JOURNRL FUNCTION PRINT LRST X PRINT JOURNAL ONT RIES EXIT TRITON SYSTEMS INC www atmdepot com Compliments of SIN
101. TUS HEARTBEAT MONITORING MESSAGE EXIT Factory DerFautt N A Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Choose MORE 4 Select ATM MONITORING DESCRIPTION The ATM Monitoring screen provides access to the following functions 1 STATUS MONITORING When this feature is enabled the terminal will send operational status information to the processor during the certain transactions NOTE This feature must be supported bythe processor 2 HEARTBEAT MESSAGE The Heartbeat Message feature is designed to provide a means of reporting communications system status to the host processor Error ConNprrioNs There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 107 For Sales amp Service Call 888 501 5246 www at mdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS Function STATUS MONITORING SAUS MONITORING DISABLE Factory DerauLt DISABLED Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Choose MORE 4 Select ATM MONITORING 5 Select STATUS MONITORING DESCRIPTION STATUS MONITORING is a feature that is available with selected processor software When enabled the terminal will s
102. The advantages of this feature are reduced service calls and simplified terminal configuration changes which in turn provides more immediate and economical service for you The Triton Connect software runs on a remote host computer and uses standard dial up tele phone lines to access and monitor the terminal Triton Connect operates by dialing up the terminal and retrieving its data The Triton Connect host computer can monitor your Cash Dispenser 24 hours a day seven days a week and can receive an incoming call from the Cash Dispenser if there is a system error or service is required The Terminal Configuration options in the Management Functions area enable you to activate or deactivate Triton Connect access to the terminal TRITON SYSTEMS INC 2 11 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE Cash DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 2 FEATURES Key information about the status of the terminal is collected and stored at a central location by your service provider With this data customer transaction reports can be developed that make it easy to monitor your Cash Dispenser s performance schedule cash replenishment and pro vide instant status for service dispatch should a problem occur Extended Amounts The standard length of a currency amount entry field is 6 characters in U S domestic versions of the terminal operating software In some in
103. UE key then press the key that has the letter you want on it The first press of the key will display the first character above the number Subsequent presses will display the characters in sequence When the character you want is displayed press the lt RIGHT ARROWS key to lock in the letter If your next character is a letter you must press the BLUE key again Press the CHANGE key to clear the entry and start over Press the LEFT ARROW key to back up and erase a character Normally the PIN WORKING KEY contains only one part However some keys may contain multiple parts If this is the case separate individuals will hold the parts If your key has multiple parts you must answer the question ANOTHER KEY PART with a YES until all parts are entered TRITON SYSTEMS INC 5 81 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SiNGLE CassETTE CAsH DISPENSER OPERATION MANUAL Mobets 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS The CHECK DIGIT that appears after all parts of the PIN WORKING KEY have been entered is similar to the checksum that is used to verify that the data programmed into a memory device such as an EPROM is correct The CHECK DIGIT can be verified by doing a RECEIPT PRINTER TEST from the DIAGNOSTICS Menu and comparing the PIN WORKING KEY CHECK DIGIT on the printout to the original receipt printout from the initial terminal setup If the CHECK DIGIT is different f
104. ULT LANGUAGE SHINE CUSTOMER SELECTED LANGUAGE OPTION IS ENGLISH ENABLE INGLES CUST OPTION SPANISH DISABLE ESPANOL CUST OPTION EXIT Factory Deraurr N A Access INSTRUCTIONS 1 Select the LANGUAGE IDIOMA option from the MANAGEMENT FUNCTIONS screen 2 Select the SPANISH ESPANOL option DESCRIPTION NOTE Some versions of international software replace the Spanish language option with French Choosing this option when the DISABLE CUST OPTION is selected will display only Spanish text during a transaction Choosing this option when the ENABLE CUST OPTION is selected will give the customer the option of completing the transaction in either English or Spanish In addition to the transaction taking place in the Spanish language all Management Functions will be presented in Spanish Some terminal software versions support the printing of receipts in Spanish ERROR ConpitTions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 27 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS ENABLE DISABLE CUST OPTION FUNCTION DEFAULT LANGUAGE Efl CUSTOMER SELECTED LANGUAGE OPTION IS ENGLISH ENABLE INGLES CUST OPTION SPANISH DISABLE ESPANOL CUST OPTION EXIT Factory Deraurr OP
105. USTOME MANAGENENT Ee TRANSACTIONS FUNCTIONS d The TOP MENU Screen BES 5 22 91 03 45 59 VERSION DATE EPROM XXXX XXXXX XXIKXIXX Ese PROGRAM XX XX XXX XX XXUXXIXX eai TABLE XX XX XXX XX KXXX 3 Enter the MASTER or ADMINISTRATION password at the Password Entry display see figure below The factory default MASTER PASSWORD is 123456 The factory default ADMINISTRATION PASSWORD is 987654 OR L PRESS CRNCEL PLERSE ENTER YOUR fe MASTER PRSSHORD L XM a B 27 The PASSWORD entry screen amp THEN PRESS OK When a valid password is entered the MANAGEMENT FUNCTIONS menu see the figure on the next page will be displayed Once you have entered the MANAGEMENT FUNCTIONS Menu you may perform any of the functions allowed by the type of password used TRITON SYSTEMS INC 5 2 For Sales amp Service Call 888 501 5246 www at mdepot com Compliments of Monpes 9600 9601 9620 9621 SiNGLE CAssETTE CASH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS p a DIAGNOSTICS xl The MANAGEMENT FUNCTIONS Screen LANGUAGE TERMINAL e IDIOMA CONFIGURATION a The ADMINISTRATION password allows access to a limited group of functions such as CLOSE DIAGNOSTICS etc The MASTER PASSWORD allows access to all functions performed with the ADMINISTRATION password plus access to the Cash Dispenser configuration functions Each MANAGEMENT FUNCTION description w
106. When the Top Menu is displayed select MANAGEMENT FUNCTIONS The Top Menu allows you to choose one of two options CUSTOMER TRANSACTIONS or MANAGEMENT FUNCTIONS Selecting CUSTOMER TRANSACTIONS changes the display to the Customer Welcome screen so the Cash Dispenser is ready to perform customer transactions Selecting MANAGEMENT FUNCTIONS opens the password screen which in turn provides ac cess to menus that are used for changing or viewing terminal parameters TRITON SYSTEMS INC 3 5 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SiNGLE CassETTE CasH DISPENSER OPERATION MANUAL MopeLs 9600 9601 9620 9621 SECTION 3 OPERATION AND SETUP Whenever the MANAGEMENT FUNCTIONS choice is selected the Cash Dispenser will ask for a password to be entered For a first time configuration enter the default MASTER PASSWORD of 123456 on the keypad and then press the OK key This default password will be valid until it is changed NOTE The operator of the Cash Dispenser must change the MASTER PASSWORD to a new number when the installation is complete The Top Menu serves an alternative purpose in the event of a machine malfunction or other error condition Such conditions are normally reported by an OUT OF SERVICE message screen The typical response to this message is to reset the Cash Dispenser After resetting the Cash Dis penser the Top Menu screen will display any applicable status messa
107. a DD MM YY and a MM DD YY date format the terminal will use when printing receipts and other reports 2 SET DATE TIME This option enables you to configure the actual date and time the terminal uses when printing receipts and other reports ERROR ConNprrioNs There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 123 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS Function SET DATE FORMAT SELECT_THE DATE FORMAT TO USE MM DD YY Factory DEraouLT MM DD YY Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Choose DATE TIME FUNCTIONS 3 Choose SET DATE FORMAT DESCRIPTION This function provides a way to change the date format the terminal uses when printing a date field on receipts and reports Press the button next to the desired option to activate that format ERROR ConNpirrioNs There are no error conditions directly associated with this function TRITON SvsrEMs INC 5 124 For Sales amp Service Call 888 501 5246 www at mdepot com Compliments of Monpes 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS Function SET DATE TIME DATE TIME SET Factory Deraurr N A 06 03 97 SET DATE gt
108. ack up and erase a character The lt RIGHT ARROW is used to lock in a character These keys will auto repeat if held down for more than one second The CHANGE key can be used to clear an entry and start over The CANCEL key will abort the current transaction The keys located beside the display are called the Screen Keys They are used in the selection of menu functions A Screen Key is only active when a function or menu option name is displayed beside the key CHANGING To MANAGEMENT FUNCTIONS You can enter the terminal MANAGEMENT FUNCTIONS main menu screen by performing any one of the three procedures listed below 1 The Customer Welcome screen shows an animation of a hand inserting and removing a card with a message describing how to begin a transaction If this screen is being dis played press and hold down the BLUE key while holding down the BLUE key press the 1 key Release both keys After a moment the Top Menu screen shown in Figure 3 1 will be displayed Select the MANAGEMENT FUNCTIONS option 2 Reset the Cash Dispenser by pressing and releasing the Reset Switch found on the front panel of the Memory Module which is located in the card cage inside the upper enclosure of the terminal When the Top Menu is displayed select MANAGEMENT FUNCTIONS 3 Remove and then reapply power to the terminal using the ON OFF switch located on the right side of the card cage inside the upper enclosure of the terminal
109. actory formatted and ready to accept downloaded Ad Graphics files Normally it will only be necessary to format a memory Expansion cardto erase the existing files or in the event a file becomes corrupted If it becomes necessary to format a Memory Expansion Card it can be accomplished from either the local terminal or through commands downloaded from a Triton Connect Host Computer CAUTION Formatting a Memory Expansion Card will erase all files stored on the card Do not format a Memory Expansion Card unless you have the capability to download files to the terminal When the SELECT MEMORY CARD TO FORMAT screen is displayed the options that are made available are MEMORY CARD 1 or MEMORY CARD 2 Selecting either will begin the formatting process FORMATTING MEMORY CRRD1 FORMATTING MEMORY CARD12 WILL ERASE ALL INFORMATION ON THAT CARD PLEASE WAIT DO YOU WISH TO CONTINUE ws uo Error ConNprrioNs There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 19 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS Function TEST RECEIPT PRINTER Factory Dreraurr N A Access INSTRUCTIONS gt n PRESS CRNCEL TO CONTINUE 1 Select DIAGNOSTICS from the MANAGE MENT FUNCTIONS screen 2 Select the TEST RECEIPT PRINTER option
110. amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS Function PRINT LAST X ENTRIES ENTER THE NUMBER OF RECORDS TO PRINT Factory Deraurr N A Access INstRUCTIONS 1 0 AND THEN PRESS D0K 1 Select JOURNAL from the options available at the MANAGEMENT FUNCTIONS screen 2 Select the PRINT LAST X ENTRIES option to print the last X where X is a number from 1 to 2045 entries stored in the Electronic Journal DESCRIPTION This command is used to reprint records from the Electronic Journal either before or after they have been audited using the CLEAR JOURNAL or PRINT JOURNAL commands Records printed out using this command are not marked in any way This command will not affect the operation of the PRINT JOURNAL command This command is used for several purposes It can be used to reprint records for which the paper trail has been lost or destroyed It can also be used to print out records before they are audited for diagnostic purposes When using this command the user is prompted to enter the number of the most recently collected records to be printed It always operates on the last X entries If an operator needs to see a transaction that happened about 10 records earlier entering 13 a the prompt will cause the last 13 records to be printed but not cl
111. and that we will respond promptly Calls for Service or Repair Calls for service or repair will be accepted from authorized service technicians only End users must contact either the sales organization that placed the equipment or an authorized third party service organization to obtain service The sections that follow describe the policies and procedures that relate to the repair and replacement of malfunctioning equipment Questions on Operation of Equipment Technical support is available to owners of Triton equipment and to quali fied service personnel When calling for help with the configuration or operation of a Triton product the caller must provide either positive identification as a service technician or the serial number of a Triton terminal Technical support is provided during normal business hours for the life of the product When calling for help with an operational Problem please have available information pertaining to the nature of the trouble This includes the type of equipment examples of what is or is not happening and the name of the processor that supports your terminal All questions pertaining to the settlement of accounts transaction inquiries and fund status must be directed to the processor Triton does not have access to the information needed to answer questions relating to specific transac tions TRITON SYSTEMS INC C 5 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SI
112. ansactions when the receipt printer paper is low e Quad Port Module The Quad Port Module is a serial interface board that provides four independently assignable and software configurable serial I O ports These ports are RS 232C compliant interfaces that can support baud rates through 33 600 baud The capabilities of the module are such that new Cash Dispenser features that require serial interfaces can readily be supported The LED Sign is an example of an option that requires the Quad Port Module e Memory Expansion Modules To take advantage of the new graphics handling features of the Cash Dispenser the terminal must be equipped with at least one Memory Expansion Module Memory Expansion Modules are available with the following memory capacity Megabyte Part Number 9600 0004 2 Megabytes Part Number 9600 0031 4 Megabytes Part Number 9600 0032 Two Memory Expansion Modules can be installed in slots four and five of the terminal s Electronic Enclosure TRITON SYSTEMS INC 2 8 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of MobELs 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL SECTION 2 FEATURES Jumper Settings Memory Expansion Modules have jumpers that must be installed in the right position to oper ate correctly The Memory Expansion Module installed in slot 4 of the card cage must have the jumpers across pins 1 and 2 of J1 and J2 If a second Me
113. aque dispositif terminal indique le nombre maximal de terminaux qui peuvent tre raccord s une interface La terminaison d une interface t l phonique peut consister en une combinaison de quelques dispositifs la seule con dition que la somme d indices d quivalence de la sonnerie de tous les dispositifs n ex de pas 5 TRITON SYSTEMS INC iV For Sales amp Service Call 888 501 5246 www at mdepot com Compliments of MobeELs 9600 9601 9620 9621 SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL CONTENTS SECTION T INTRODUCTION TEE ocncvaeccnsussdsusuncessnencounenssundsansuncdusdscusencosuucnsusus ucts csseuecneucubanssnanactanssdsaseansas 1 1 Wuar s New IN ATM SOFTWARE RELEASE 4 1 ccsssssseececeececeeeeeceeeaeeeeussecececeueeeeeeeeaeaaeesnseeseeeeseeeueneaea 1 2 EPROM UPGRADE REQUIREMENT ccccccccccececececeessececceeceeeeeeeueeaeusssececeeeeeeeueeeauaeuessececceseeeeeesesuaeannseseseesess 1 2 WHAT S AN THIS MANUA Lisinwcnsssscancddivrnnncensanedsdensaueaiceabdacaxe ce bae Ed Exc ves Fix Resa raw E ERIT E Ya YS d 1 3 WHAT S A CASH DISPENSER Z iicet pesante a eec a re eee bu pa t eda hes Ex REIS 1 3 BALANCING DAILY TRANSACTIONS 2 22 aii Es aereo y ireci vro o c arn asp Exe prt Ec Rr EX ERR EORR ERR eK 1 4 SECTION 2 FEATURES E EAEE E EE E E O E a E 2 1 SINGLE CASSETTE CASH DISPENSERS sseesseeececcceceeeceuseeeessececeeeeeeeeesesuaeeususseceeceeeueeeeeaueaeuseececeeeeeeuenenea 2 2 NEW FEATURES scsedssitsa
114. ard optional 14400 and 33600 bps modems available Cassette holds approximately 2100 notes actual capacity depends upon currency quality and thick ness for maximum time between cash replenishment cycles Storage tray integrated into note cassette holds rejected notes for safekeeping and ease of accountabil ity Reliable friction feed cash dispensing mechanism High capacity electronic journal can store up to 2045 of the most recent transactions for later printout Intuitive user friendly keypad and display interface 320 x 240 dot resolution gray scale 16 shades of gray backlit Liquid Crystal Display LCD Optional Color LCD display available Flush mounted magnetic dip style card reader Fixed head thermal printer designed for quiet operation Modular design for ease of maintenance Figures 2 1 through 2 5 show the various models of the 9600 series family of Cash Dispensers New FEATURES The version 4 1 release of terminal operating software pro vides significant enhancements to the capabilities of the 9600 series Cash Dispenser These new features are summarized in the following paragraphs e Improved Monochrome Graphic Display Support The rendering of gray scale images has been improved sig nificantly The availability of a more life like rendering of monochrome graphics can make the use of these images a Figure 2 1 Model 9600 Cash more appealing option in certain applications Dispenser TRITON SYSTEM
115. arge Remember that these options must conform to the processor s requirements or other applicable commerce regu lations To enter a surcharge percent value press the CHANGE PERCENT AMOUNT key the ENTER NEW AMOUNT AND PRESS OK prompt replaces the CURRENT PERCENT IS field Enter the applicable percentage value from 1 and 99 percent and press OK If the processor or other authority requires that the surcharge be the lesser of either the surcharge amount or surcharge percentage select the LESSER option If the surcharge must be the greater of either the surcharge amount or surcharge percentage select the GREATER option This value is stored in the terminal and will be displayed to the customer on the applicable sur charge message screen The percent settings must be correct to ensure surchargfe messages CUSTOM G and CUSTOM H are accurate Error ConNprrioNs If a fixed surcharge amount is to be used surcharge percent not used you must ensure the surcharge comparison option is set to GREATER and the surcharge percent is set to zero 0 This will ensure that only the fixed surcharge amount value will be displayed to the customer Failure to do so can cause an incorrect surcharge value to be reported to the customer TRITON SvsrEMs INC 5 60 For Sales amp Service Call 888 501 5246 www at mdepot com Compliments of Monpes 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIO
116. aux appareils numeriques de la Class A prescrites dans le Reglement sur le brouillage radioelectrique edicte par le ministere des Communications du Canada AUSTRALIAN EMISSION REQUIREMENTS Warning This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be re quired to take adequate measures TRITON SYSTEMS INC For Sales amp Service Call 888 501 5246 SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL www at mdepot com Compliments of MobeELs 9600 9601 9620 9621 SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL NOTICE The Industry Canada label identifies certified equipment This certification means that the equipment meets telecommunications network protective operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document s The Department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be coordinated by a representative designated by the sup plier Any repairs or alterations made by
117. be damaged in the process of shipment or delivery to your place of destination we recom mend the following course of action If possible call the shipping company before the driver leaves your delivery site Make note of the damage on the receipt of delivery paperwork If this is not possible call them as soon as possible to report the damage Take photographs of the damaged packaging prior to opening the boxes If this is not possible make note of key points such as whether the equipment is on a pallet if the banding is intact how the boxes are damaged etc Keep all of the packaging for inspection by the shipping company If you unpack the equipment take photographs of the damaged equipment If this is not possible make note of the damages You must file a claim with the shipper for shipping damages immediately after reporting the damages Should you specify the carrier we recommend that you explore with this chosen carrier the policies and procedures regarding shipping damage claims prior to selecting them as your preferred carrier If the equipment receives structural damage and is in an un installable condition Triton will work with you to arrange for a replacement unit to be shipped as soon as possible The purchaser will be billed for the replacement unit Triton s Repair Technicians will repair the damaged unit after it is returned to our facilities We will credit the purchaser s account for the full purchase p
118. being processed Triton Connect Software Release 1 8 or higher is required to support the use of AD Screens Triton Connect has the ability to format 16 bit color graphics for use in AD Screens this requires the optional 16 color LCD display to format monochrome graphics for use in receipt printouts and to create text based messages TRITON SYSTEMS INC 2 9 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE Cash DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 2 FEATURES O Once formatted the graphics and text based messages can be downloaded to a terminal by the CO Triton Connect host computer The time of day a specific Ad Screen is displayed and the dura tion it will be displayed can also be controlled g J To display AD Screens a terminal must have at least one optional Memory Expansion Module C installed All Cash Dispensers can display text based Ad Screens with no additional hardware e e Text Based AD Screens a D Text based AD Screens can be displayed to the customer while the terminal is performing a transaction A maximum of four text based ads can be displayed during the interval that the Transaction Processing Please Wait message screen is being shown to the customer Each IW ad consists of up to eight lines of text and each ad can be displayed for an operator specified eo duration The messages are created and downloaded to the terminal
119. between uppercase and lowercase To enter an alphabetic or punctuation character one of the lt F6 gt through lt F8 gt keys must be pressed followed by one of the numeric keys The resultant character will be as indicated in the table Press the lt OK gt key to save the changes made If you make a mistake and want to start over press the CANCEL key to discard any changes made to that point Error ConpiTIONs There are no error conditions directly associated with this function TRITON SvsrEMs INC 5 48 For Sales amp Service Call 888 501 5246 www at mdepot com Compliments of Monpes 9600 9601 9620 9621 SiNGLE CassETTE CASH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS Function SURCHARGE MESSAGES Factory DeFautt STANDARD Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select CHANGE MESSAGES 3 Select SURCHARGE MESSAGES DESCRIPTION This function is used to select the surcharge message that will be displayed to the customer Press the button next to the desired message to select it Message options STANDARD A B and C are accessed from the first SURCHARGE OPTION SCREEN The MORE option leads to a second screen containing message options D E F G and H STANDARD CUSTOM A Ee ae CUSTOM B TRITON SYSTEMS INC 5 49 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SiNGLE CassETTE CAsH DI
120. by the RIGHT ARROW key will select the comma character Make sure to enter the long distance prefix 1 if you are dialing an 800 number or a toll long distance number Do not enter dashes in the number ERROR ConNprrioNs The Cash Dispenser will not process transactions if the phone number has not been entered or has been entered incorrectly In such cases error code 185 Phone Number Not Configured will be received TRITON SYSTEMS INC 5 85 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS Function BACKUP NUMBER BACKUP TELEPHONE NUMBER Factory DerauLt NONE ENTER NEW NUMBER CHANGE EXIT amp PRESS OK Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Select TELEPHONE 4 Select the BACKUP NUMBER option DESCRIPTION The Cash Dispenser communicates with your Processors host computer over a dial up phone line Some processors allow a backup phone number to try if the primary number fails to connect When this function is selected the current phone number is displayed if nothing appears on the screen no number is set Select CHANGE to blank the current entry and then enter the desired phone number The phone number may be up to 30 digits long
121. c keys on the main keypad to permit Howe ff LE EL EL entry of alphanumeric characters The keys on the osi r e e s e amp c o left side of the display are designated F1 through pen alalale i m e e w gt lt F4 gt The keys on the right side of the display are E7 Center z b ef nk m rf ul x F6 through lt F8 gt The lt F1 gt key centers the text pm amp e r spr o s v v s on the line where the cursor appears The F2 key erases all text in the current message F3 clears the text on the line the cursor is currently appearing The F4 Key is used similarly to a CAPS LOCK key on a computer keyboard Pressing the F4 key toggles between uppercase and lowercase To enter an alphabetic or punctuation character one of the F6 through F8 keys must be pressed followed by one of the numeric keys The resultant character will be as indicated in the table Press the OK key to save the changes made If you make a mistake and want to start over press the CANCEL key to discard any changes made to that point ERROR ConNprrioNs There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 42 For Sales amp Service Call 888 501 5246 www at mdepot com Compliments of Monpes 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS Function ENTER RANDOM PRIZE MSG Factory DErFAuLT NONE Access INSTRU
122. ccdechwsducdessxscawiiessnsechassrecaccdaatendebasexchacassdassxcndesdencbedeavedecausiadndessonseineiiersenactedeeteaare 2 2 STANDARD FEATURES OF THE SINGLE CASSETTE CASH DISPENSERS eeee e eee 2 5 SECTION 3 OPERATION AND SETUP 20ssssseseeeeeeeeececcecacssssneneeeueeeeseesescausnsnseseneeeeeeseecucocsauassaeaeeeenenseseeeaceaees 3 1 BASIC OPERATION usd ceca a neos esas ea erroe Poe ensures E pe deam teca Durs e Ee eru pTE EE LU sus a eue d ere anda 3 2 MENU BASED OPERATION scies aro cei d n da ra eR EE Rei ce RR Oa n va baie n e a raved 3 2 KEYPAD OPERATION zi ee to ossi Pax Cre Preis ave Pr We d E Pee ot ouv aa rr Cete e E DER D Cam quu Pec EUR EFE De amd ug RR 3 3 CHANGING TO MANAGEMENT FUNCTIONS cies ene enenennennnnnnnn nn rn nnn n nnn n snis sane san aere ne eene ness nd nana 3 5 INITIAL CASH DISPENSER CONFIGURATION cccccccecccscsseessseececeececceeesueaueesseesececeeeeeeesuuaeeessdeceeeeeeeeueeeanauensnsses 3 6 ADDITIONAL PARAMETERS 5552 sac ccusiesenn esc cdenwers e E a a ar uv cieviss Quek zu fec ce ra Pe RR tues 3 8 SETUP PARAMETERS LISTING iie a a sauna dean Pa eva boe PAR ea eR WE Ee E EP UR RR E RE 3 10 SECTION 4 HANDLING CASSETTES sicsn sco nada dn vuvcatadedeustanticdasnusevssasiucwduedscaduusussecesdaundcaseecladvusavanveddueaswanuscbodan 4 1 MEDIA CONDITION 5 2 ci tc raa rea ra tara t ve Ed uo Yo Ce e reed sac e diet Pa are ee rea pe av rev d ee e EYE Pu vr 4 2 USED CURRENCY x12 tavit e Se eve e c
123. ce Call 888 501 5246 www at mdepot com Compliments of SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SEcTION 6 MAINTENANCE 3 Push the paper spool or partial roll of paper from its location in Figure 6 4A to the posi tion shown in Figure 6 4B Y 41H ceo qD c 1 co Figure 6 4A Paper Spool in its normal Figure 6 4B The Paper Spool in position for operating position removal 4 Remove the paper spool from the paper support bracket by pulling the slotted small end of the spool out of bracket E 5 Remove the tab securing the end of the new paper roll to itself Use scissors to cutoffallof 4 the paper up to and including the glue tab Insert the paper spool into the new roll of paper e as shown in Figures 6 5A and 6 5B Use a 6 inch roll of 60 mm wide thermal paper Be sure the paper spool is inserted so that the paper will feed from the top of the roll when it is installed on the paper bracket W H c q2 Figure 6 5A The paper and paper spool Figure 6 5B Spool inserted into the roll of CD paper TRITON SYSTEMS INC 6 4 For Sales amp Service Call 888 501 5246 MobELs 9600 9601 9620 9621 SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL SECTION 6 MAINTENANCE 6 Place the paper roll and paper spool back on the paper bracket by sliding the small slotted end of the spool into the large hole in the bracket as shown in Figure 6 6A Push the paper and spool
124. cuments Error Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 13 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS Function CASSETTE CLOSE SELECT CLOSE FUNCTION SCHEDULE SEND TERMINAL CLOSE TOTALS pre CASSETTE ENTER QTY BALANCE IN CASSETTE TRIAL CLOSE cassette CLOSE DAY CLOSE EXIT Factory Deraurr N A Access INSTRUCTIONS 1 Select CLOSE from the MANAGEMENT FUNCTION screen 2 Select CASSETTE CLOSE DESCRIPTION The CASSETTE CLOSE function is used to complete the balancing of a specific currency cassette of the mus i Le ct must EE xx THIS 5 LI HE STORE s Cash Dispenser This function prints a report ws TEIS IS LINE 4 OF THE STORE PESSUQE summarizing all activity on the Cash Dispenser for n the selected cassette since the last CASSETTE CLOSE Date Tiss 06 06 97 01 43 14 PH was completed The report includes a total of all transactions CASSETTE CLOSE ary ant The CASSETTE CLOSE is normally completed as the stant a 0 00 final step in balancing the currency cassette before TEES oe removing it to be replenished The CASSETTE amero 0 040 CLOSE report is printed to the Receipt Printer Completing a CASSETTE CLOSE clears the cassette TRANSACTIONS D
125. de MAC data encryption protocol This capability is typically referred to as MAC ing NOTE This feature is currently only available in the Triton Standard version of ATM Software Release 4 1 Also the SPED option described below is required to support MACing MACing Provides increased protection for message traffic to and from the ATM e SPED PIN Entry Device Support The newest ATM EPROM upgrade along with Software Release 4 1 support an optional feature of Triton Systems ATMs known as the Secure PIN Entry Device or SPED Note that the SPED option is required in order to support MACing SPED is an encryption system that offers addi tional protection for the customer PIN during entry at the ATM keypad e DATAPAK 3000 Communications Protocol Support ATM Software Release 4 1 is DATAPAK 3000 protocol compliant This new capability enables the ATM to interface with designated DATAPAK intermediaries in the Canadian market re gion who in turn provide connectivity to the appropriate transaction processor NOTE This feature is only available for use in the Canadian market DATAPAK 3000 connectivity is typically faster and more cost effective than a direct dial up connection between the ATM and the transaction processor STANDARD FEATURES OF THE SiNGLE CAssETTE CAsH DISPENSER The following paragraphs provide descriptions of the standard features of the Cash Dispenser e Close Scheduling This function enables the operator of the termi
126. ding the mechanism in place with the other hand See Figure 4 2 and pull sharply CAUTION Do not allow the cassette to swing freely when it is pulled out It may strike a near by object or person causing damage to or injury to what it strikes The cassette must be primed with the cassette key before it can be inserted onto the loading tray Insert the key and turn clockwise to show the green indicator in the window on the side of the cassette Refer to Figure 4 3 and Figure 4 4 C AUTION If red is indicated in the window on the side of the currency cassette never attempt to insert the cassette into the Cash Dispenser or the loading tray 4 Place the cassette onto the loading tray with 5 the back of the cassette facing the probes on the tray as shown in Figure 4 4 The shutter is unlocked as the cassette is pushed into the probes Lift the cassette lid to expose the reject tray as shown in Figure 4 5 Remove any rejected notes Lift the reject tray to gain access to the currency compartment SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL KEY 4 3 Ce 4 ceo W c Figure 4 2 Removing a cassette from the Cash Dispenser co VIL aN Figure 4 3 Priming the cassette c W ceo e Figure 4 4 Currency cassette LOADING on a loading tray TRAY Co TRITON SYSTEMS INC For Sales amp Service Call 888 501 5246 SINGLE CASSETTE Cash DISPENSER OPERATION MANUAL Mope
127. display the first character above the number Subsequent presses will display the characters in sequence When the character you want is displayed press the lt RIGHT ARROWS key to lock in the letter If your next character is a letter you must press the BLUE key again Press the CHANGE key to clear the entry and start over Press the LEFT ARROW key to back up and erase a character Normally the PIN MASTER KEY contains only one part However some keys may contain multiple parts If this is the case separate individuals will hold the parts If your key has multiple parts you must answer the question ANOTHER KEY PART with a YES until all parts are entered TRITON SvsrEMs INC 5 76 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of Monpes 9600 9601 9620 9621 SiNGLE CassETTE CASH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS The CHECK DIGIT that appears after all parts of the PIN MASTER KEY have been entered is similar to the checksum that is used to verify that the data programmed into a memory device such as an EPROM is correct The CHECK DIGIT can be verified by doing a RECEIPT PRINTER TEST from the DIAGNOSTICS Menu and comparing the PIN MASTER KEY CHECK DIGIT on the printout to the original receipt printout from the initial terminal setup If the CHECK DIGIT is different from the original and the terminal is not operating correctly the PIN MASTER KEY is corrupt and you s
128. documents being dispensed Any of the following sets of return codes will indicate that all of the areas are operating normally 1 40 50 40 36 2 50 50 40 36 3 44 50 40 36 4 54 50 40 36 The cancel button must be pressed to return to the diagnostic s menu Error Conpitions If any code other than what is indicated above is displayed contact your service provider for assistance TRITON SysTEMs INC 5 16 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of Monpes 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS Function PURGE Factory DeFaAutt N A 20 20 20 RETURN CODE Access INSTRUCTIONS 7 7 s PRESS CANCEL TO CONTINUE 1 Select DIAGNOSTICS from the MANAGE MENT FUNCTIONS screen 2 Select the PURGE option DESCRIPTION The purge command instructs the dispenser to remove all documents from the feed path When the purge command is used to clear the feed path following a jam or failure of the dispenser some or all of the notes may pass out of the exit slot depending on their location and the fault condition The return code for a successful Purge is 20 20 20 Press the cancel key to return to the diagnostics menu Error CoNprrioNs If any code other than 20 20 20 is displayed contact your service provider for assistance TRITON SYSTEMS INC 5 17
129. e can be set at the terminal or via Triton Connect e Transaction and Account Type Configuration This feature enables the terminal operator to select the types of transactions transfers or balance inquiries or accounts Savings or credit card that will be presented to the customer This feature does not affect the availability of checking account withdrawal transactions which are always presented e Electronic Journal The Cash Dispenser features a solid state electronic journal instead of the traditional mechani cal journal printer The electronic journal is based on proven Triton technology and provides improved reliability and ease of use The details of each transaction are stored in the journal s memory and can be retrieved at a later date When needed just the information desired can be recalled and a printout of the records made TRITON SYSTEMS INC 2 6 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of MobELs 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL SECTION 2 FEATURES Normally journal data is printed by the unit s receipt printer but with the optional Triton Con nect software package the information can be sent to a remote PC Personal Computer for storage and subsequent analysis The information in the electronic journal is maintained in a safe and secure environment The journal is physically located in the lower security cabinet of the unit making
130. eared from the buffer This will ensure that the transaction in question is printed Subsequent uses of this command are not cumulative No pointer is maintained that moves each time this command is run It always operates on the LAST X ENTRIES Error ConNprrioNs Entering a number greater than the number of records in the buffer memory of the journal will cause all records to be printed The buffer memory can contain up to 2045 records at any one time TRITON SvsrEMs INC 5 32 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of Monpes 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS Function PASSWORD MAINTENANCE PASSWORD MAINTENANCE Factory Deraurr N A Access INSTRUCTIONS MASTER ADMINISTRATION PASSWORD PASSWORD EXIT Select the PASSWORD MAINTENANCE option from the MANAGEMENT FUNCTIONS screen DESCRIPTION The PASSWORD MAINTENANCE Function of MANAGEMENT FUNCTIONS menu allows access to menus for viewing and changing the following 1 MASTER PASSWORD 2 ADMINISTRATION PASSWORD Error ConNprrioNs There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 33 For Sales amp Service Call 888 501 5246 www at mdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS Function MAS
131. el terminal Le Minist re n assure toutefois pas que le mat riel fonctionnera la satisfaction de l utilisateur Avant d installer ce mat riel l utilisateur doit s assurer qu il est permis de le raccorder aux in stallations de l entreprise locale de t l communication Le mat riel doit galement tre install en suivant une m thode accept e de raccordement L abonn ne doit pas oublier qu il est pos sible que la comformit aux conditions nonc es ci dessus n emp che pas la d gradation du ser vice dans certaines situations Les r parations de mat riel homologu doivent tre coordonn es par un repr sentant d sign par le fournisseur L entreprise de t l communications peut demander l utilisateur de d brancher un appareil la suite de r parations ou de modifications effectu es par l utilisateur ou cause de mauvais fonctionnement Pour sa propre protection l utilisateur doit s assurer que tous les fils de mise la terre de la source d nergie lectrique des lignes t l phoniques et des canalisations d eau m talliques s fl y en a sont raccord s ensemble Cette pr caution est particuli rement importante dans les r gions rurales Avertissement L utilisateur ne doit pas tenter de faire ces raccordements lui m me il doit avoir recours an service d inspection des installations lectriques ou un lectricien selon le cas AVIS L indice d quivalence de la sonnerie IES assign ch
132. end operational status information to the processor during certain transactions with the processor The status information is sent in a data field that is part of any of the following messages sent to the processor 1 A Transaction Request Message 2 Configuration Table Download Request Message Comms Key Download 3 Host Totals Download Request Message 4 Reversal Request Message Turn this feature on by selecting the ENABLE option on this screen Select DISABLE to inhibit the operation of the STATUS MONITORING feature ERROR ConNprrioNs There are no error conditions directly associated with this function TRITON SysTEMs INC 5 108 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of Monpes 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS Function HEARTBEAT MESSAGE HEARTBEAT MESSAGE IS ENABLED AND THE DELAY PERIOD IS MINUTES Factory DerauLt DISABLED Access INSTRUCTIONS CHANGE ENABLE DELAY PERIOD DISABLE EXIT 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Choose MORE 4 Select ATM MONITORING 5 Select HEARTBEAT MESSAGE DESCRIPTION The HEARTBEAT MESSAGE feature is designed to provide a means of reporting communica tions system status to the host processor Status reporting by dial up ATMs is now the norm but the sin
133. enser beeps a distinctive tone displays a message to alert the customer and prints a coupon after the money is dispensed but before the customer receipt is printed The prize coupon is printed on a separate receipt and a full cut is made between the coupon and the customer receipt Receipt Option This feature gives customers the option of receiving or not receiving a receipt after completing a withdrawal transaction The factory default for the RECEIPT OPTION is disabled meaning a receipt will always be issued after each withdrawal transaction If the RECEIPT OPTION is enabled the customer is given the option of choosing to receive or not receive a printed receipt at the end of the withdrawal transaction If the customer fails to make a choice the receipt will be printed automatically after a 40 second delay Color Display Option The Cash Dispenser can be equipped with an optional 16 color LCD display As with the standard gray scale display the customer is guided through a transaction by selecting various options from menus that are presented on the LCD Additionally the terminal has the capabil ity of displaying promotional information AD Screens in color while it is idle or when the customer is waiting for a transaction to be completed Triton Connect Triton Connect is an optional software package available through your service provider that facilitates remote data retrieval and monitoring of your Triton Systems Cash Dispenser
134. ent access from the back of the unit The setup and operating procedures given in this manual are applicable to the Single Cassette Cash Dispenser models listed above If the Cash Dispenser you are using does not have the ability to perform some of the features described in this manual it is because your processor does not sup port the feature or the dispenser was purchased without that particular option In this manual the terms Cash Dispenser Dispenser or Terminal are used interchangeably and refer to any of the Single Cassette Cash Dispenser models listed above Whar is A Caso DISPENSER A Cash Dispenser offers your customers the standard services commonly available from an Auto matic Teller Machine ATM such as cash withdrawals transfer of funds between accounts and balance inquiries Once a withdrawal has been completed the transaction processor the organization that handles the connection between the terminal and the banking system network automatically debits the customer s account The processor credits the merchant s account for the amount of the with drawal plus any surcharge if applicable at the end of the business day As is typically the case with non bank retail style ATMs the Cash Dispenser does not accept cash deposits TRITON SYSTEMS INC 1 3 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE Cash DISPENSER OPERATION MANUAL MopeL
135. esa ra eta ve xke a beu FOR PED ceyevanasdunsacaua E MR aw ERE RR QU 4 2 NEW OR UNCIRCULATED CURRENCY cccssccccccccccecesesueeeusececcceeeceeeeeaeaueesessececeeeeceeeeeeeeuegenseececeeeeeeeenaaea 4 2 FREPLENISHING CASSETTES rar etin ura vea cha EB ks e ura Feu E RR Te VER ke YS bw ru ed CU a a FER ca Ya aaa du S VE ER cH 4 3 SECTION 5 MANAGEMENT FUNCTIONS eeeeeee eee e enne nnn nnn na nenne mesas a ausa asas a saa sa nes o enses asas aas as assa ca ra nnna 5 1 INTRODUCTION e M Eein aaa 5 2 ACCESSING THE MANAGEMENT FUNCTIONS MENU 0 ccccccesseceeecesseceeeceeseeeeceaueeceeesauseceeetanseeeeetsnaeeteetaanaees 5 2 FUNCTION AVAILABILITY ics disuse xixter i ch tra dii ca ire vet d eee yn vau ev a e esie eere Pune sa uer edge d br a P ER a 5 3 MANAGEMENT FUNCTIONS CHART 22 5 1 06 9 x er opea e a XE RR Ee ba Pau ERR a or cR RR d RN a 5 4 Function MANAGEMENT FUNCTIONS eene nennen nnn nennen nenne ener n nnn a nun 5 5 FUNCTIONS CLOSE iiotescetai fecti rasa dE a siecdsaguaasesdavencchaeaat Dx Guru daa EN RE e safe 5 6 FUNCTION SCHEDULE CLOSE sirrien rcg rae teer e ra eda c rn ue rbd 5 7 FUNCTION CHANGE SCHEDULE lt iaeaea na E A a E EEE 5 8 FUNCTION TRIAL CASSETTE BALANCE cccccccccccccccceeeeeeeeeeeeseseeceeeeeeeeeeeeeaeaueueneeeseeeeseeeess 5 9 FUNCTION TRIAL CLOSE 2 usceclu iescdtextnd ever testa v voca uci en Rech exeka gua edi cvi D E Ke SER en Eu a
136. etic or punctuation character one of the F6 through F8 keys must be pressed followed by one of the numeric keys The resultant character will be as indicated in the table Press the OK key to save the changes made If you make a mistake and want to start over press the CANCEL key to discard any changes made to that point NOTE THIS IS LINE 1 4 OF THE STORE MESSAGE ERROR CoNprrioNs There are no errors directly associated with this function TRITON SYSTEMS INC 5 54 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of Monpes 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS Function TERMINAL OWNER ENTER OWNER S NAME THEN PRESS OK Factory DeFAuLt NONE Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select CHANGE MESSAGES n_e 3 Select TERMINAL OWNER DESCRIPTION The name of the TERMINAL OWNER is stored in the terminal and displayed to the customer in the surcharge warning message The name is entered directly into the terminal To enter a digit 0 9 simply press the key that has that digit To enter a letter first press the lt BLUE gt key then press the key that has the letter you want on it The first press of the key will display the first character above the number Subsequent presses will display the characters in sequence When the character you wa
137. ette guides on the dispensers rails and firmly PACKER PLATE pushing the cassette in until it locks in place CURRENCY E 9 Close and lock the Cash Dispenser Compliments of Figure 4 7 Packer plate released with currency in place TRITON SYSTEMS INC 4 4 For Sales amp Service Call 888 501 5246 MobeELs 9600 9601 9620 9621 SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL SECTION 4 HANDLING CASSETTES Figure 4 8 Installing the cassette into the dispensing mechanism 4 5 For Sales amp Service Call 888 501 5246 TRITON SYSTEMS INC www atmdepot com Compliments of For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SECTION 5 MANAGEMENT FUNCTIONS For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SiNGLE CassETTE CAsH DISPENSER OPERATION MANUAL Mobets 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS INTRODUCTION This section describes the MANAGEMENT FUNCTIONS available for controlling the Cash Dispenser When the CUSTOMER WELCOME screen is displayed you can access the MANAGEMENT FUNCTIONS menu by following the procedure described next ACCESSING THE MANAGEMENT Functions MENU 1 Press and hold down the BLUE key while holding down the BLUE key press the 1 key Release both keys After a moment the Top Menu will be displayed 2 At the Top Menu see figure below select MANAGEMENT FUNCTIONS C
138. f packing and storing Any curvature greater than 1 8 is unacceptable If notes are bowed the loading orientation must be as shown if Figure 4 1 gt New or uncirculated currency must be burst and fully separated prior to loading into cassettes REPLENISHING CASSETTES 1 Open the Cash Dispenser security container via the enclosure lock on the front of the unit The combination lock must then be opened to gain access to the security container TRITON SYSTEMS INC 4 2 Sticky substances on the surface of the paper Tears extending more than 1 2 from the edge of the currency Tears holes or missing sections in the body of the currency Tape on the surface of the currency used for repairing patching or any other purpose Staples pins or any other foreign objects attached to the currency Corner folds of a size greater than 1 2 on either axis Two or more sheets of currency joined by any means Nearly new currency which has been excessively crumpled or crinkled 1 8 If the Cassette is to be loaded with bowed notes the direction of the bow must be as shown and not exceed 1 8 in a relaxed state Figure 4 1 The orientation of bowed notes For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of MopeLs 9600 9601 9620 9621 SECTION 4 HANDLING CASSETTES 3 To remove the cassette grasp the handle on the front of the Cash Dispenser mechanism with one hand while hol
139. ges and error code num bers The two options presented in such instances will be RESET ERROR and MANAGEMENT FUNCTIONS Press RESET ERROR to attempt to clear the error or enter the MANAGEMENT FUNCTIONS area as desired See Section 8 Error Recovery for more information INITIAL CASH DisPENSER CONFIGURATION There are a number of configuration parameters that must be set when a Cash Dispenser is in stalled These parameters do not need to be set in any particular order but they MUST be entered into the Cash Dispenser to enable customer transactions to take place Once they are set they are retained internally even when the Cash Dispenser is turned off Detailed procedures describing the step by step setup of each terminal parameter are located in Section 5 of this manual e Terminal Number The TERMINAL NUMBER is a unique string of alphanumeric characters numbers and or letters that identifies your Cash Dispenser to the processor The TERMINAL NUMBER is assigned to your Cash Dispenser by your processor The TERMINAL NUMBER and TELEPHONE NUMBER MUST be set before the Cash Dis penser can go on line and before the communications key can be downloaded TRITON SysTEms INC 3 6 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of MopeLs 9600 9601 9620 9621 SECTION 3 OPERATION AND SETUP Telephone Number The Cash Dispenser communicates to your host processor over a dial up phone line The phone n
140. gle most important feature that cannot be monitored is the communications status The absence of transactions from a particular terminal can means one of two things Usually the lack of calls indicates nothing more than a slow period Sometimes though a piece of the communications system will fail and inhibit any calls from being made The host has no way of determining which scenario is occurring in any kind of real time mode The Heartbeat Message overcomes this limitation When this feature is ENABLED the terminal will call the host after a period of inactivity Dur ing this call the terminal will request a COMMS KEY DOWNLOAD the normal configuration download request and will also report status if the STATUS MONITORING function is EN ABLED This allows the host to determine if a particular terminal is still in operation even though it may not be performing any transactions at the time With this feature enabled the host can finally monitor communications system failures The Heartbeat Message feature on the Cash Dispenser has several parameters that must be set to operate properly These parameters are 1 HEARTBEAT MESSAGE This parameters turns on or off the regular call to the host 2 DELAY PERIOD This parameter sets the time interval that must expire before a Heartbeat Message will be sent It is specified in minutes TRITON SYSTEMS INC 5 109 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments
141. he COMPUSERVE ROUTING ID number Error CoNprrioNs When CompuServe is used as the communication media for sending and receiving transaction data to the Processor an incorrect CompuServe ID will cause communication between the terminal and the Processor to fail Never change the COMPUSERVE ID unless instructed to do so by your processor TRITON SYSTEMS INC 5 89 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS Function MODEM SETUP MODEM CONFIGURATION MODEM SETUP DIRL MODE STRING RESET TEST DIAL RATE FIODEN BRUD RRTE EXIT Factory Deraurr N A Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Select TELEPHONE 4 Select the MODEM SETUP option DESCRIPTION Selecting the MODEM SETUP OPTION from the TELEPHONE screen allows the terminal operator to select the following parameters 1 DIAL MODE 2 DIAL RATE 3 BAUD RATE 4 MODEM SETUP STRING 5 RESET TEST MODEM ERROR ConNprrioNs There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 90 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of Monpes 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL SECTION 5
142. he MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Choose MORE 3 Select COMMUNICATION HEADER DESCRIPTION The COMMUNICATION HEADER is an optional feature that is only applicable to certain processors When a specified processor requires the use of the COMMUNICATIONS HEADER it must be ENABLED and have the correct data in the header data field The COMMUNICATION HEADER data field consists of alphanumeric characters To enter a digit 0 9 press the key that has that digit To enter a letter first press the lt BLUE gt key then press the key that has the letter you want on it The first press of the key will display the first character above the number Subsequent presses will display the characters in sequence When the character you want is displayed press the lt RIGHT ARROW key to lock in the character If your next character is a letter you must press the lt BLUE gt key again Error Conpitions Enabling the COMMUNICATION HEADER when using a processor that doesn t use this feature will prevent any type of transaction from completing Disabling or having incorrect data in the COMMUNICATION HEADER data field if the feature is required will also prevent any type of transaction from processing TRITON SYSTEMS INC 5 113 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 5 MANAGEM
143. he error appears again close and lock the security container Call your service provider Electronic journal corrupt See Recommended Actions for Error Code 136 Electronic journal mode See Recommended Actions for Error Code 136 Ere Sig ane diet See Recommended Actions for Error Code 136 A E jena FO HI r gan See Recommended Actions for Error Code 136 157 bi commana to electronic See Recommended Actions for Error Code 136 journal failed 158 Formal command 1O eIECHONIG See Recommended Actions for Error Code 136 journal failed 162 Flecronio journal gersanal See Recommended Actions for Error Code 136 number failed Terminal did not answer See Recommended Actions for Error Code 136 Terminal did not return call See Recommended Actions for Error Code 136 TRITON SvsrEMs INC 8 11 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 8 ERROR RECOVERY RECOVERY PROCEDURES Add paper as needed If this does not correct the problem you may wish to temporarily disable detection of this condition by setting the LOW RECEIPT PAPER parameter to IN SERVICE see Section 5 to allow operation until the problem can be corrected by your service provider Receipt printer paper low This error code is applicable to Cash Dispensers equipped with a mechanical journal printer It is not applicable to a standard unit
144. hould contact your service organization for assistance Error ConNprrioNs If the PIN MASTER KEY is not entered correctly no message traffic can take place so be sure to enter the key accurately If your second entry of the key does not match the first entry you will be warned and allowed to start over with the first entry TRITON SYSTEMS INC 5 77 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS Function INJECT MASTER KEYS Factory DeFauLt N A WAITING FOR KEY INJECTION Access INSTRUCTIONS eee ee qa mada 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Select KEY MANAGEMENT 4 Choose the INJECT MASTER KEYS option DESCRIPTION The INJECT MASTER KEYS function is used in conjunction with a PC Personnel Computer and a special floppy disk to inject the master keys from the PC into a designated terminal Selecting INJECT MASTER KEYS will cause the terminal to prepare for the load of the master keys from the PC using a serial data cable ERROR ConNprrioNs Do not connect the load port on the Cash Dispenser to the parallel printer port of the PC TRITON SYSTEMS INC 5 78 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of Monpes 9600 9601 9620 9621 SINGLE CASSETTE CasH
145. ile the door is closed and locked i e no signal from the panel when a button is pressed the battery is dead and the lock will need to be energized from the two round jumper terminals located on the front right side of the push button panel To energize the lock connect a 9 volt battery across the external terminals with the negative terminal of the battery facing up While holding the battery against the termi nals enter the six digit combination and open the lock and door Replace the battery inside the battery box TRITON SYSTEMS INC B 2 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of APPENDIX C WARRANTY AND REPAIR POLICIES PROCEDURES For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 APPENDIX C WARRANTY AND REPAIR POLICIES PROCEDURES Notices Copyright 1998 Triton Systems Inc 21405 B Street Long Beach MS 39560 USA All Rights Reserved This publication is protected by copyright and all rights are reserved No part of it may be reproduced or transmitted by any means or in any form without prior consent in writing from Triton Systems Inc The information in this publication has been carefully checked and is believed to be accurate However Triton Systems Inc assumes no responsibility for any inaccuracies errors or omissions that may be contained in this doc
146. ill include the function name instructions for accessing the function a factory default value if applicable and any error conditions associated with the use of the function FUNCTION AVAILABILITY Some function screens or options described on the following pages may be present but not accessible on your Cash Dispenser In these cases when you attempt to access the function you will receive a message informing you that the feature or hardware required to support it is not available In other cases a function screen or option described here may not even be present in the Management Functions for your particular Cash Dispenser In such cases this is because the function is not available in the version of terminal operating software currently loaded in the unit You may also notice that the factory default values for some functions on your terminal may differ from the values shown in this manual Again this is because versions of the terminal operating software customized for a particular processor may require non standard default values for some parameters MANAGEMENT Functions CHART The chart on the next page shows the organization of the various Management Functions You can use this chart to quickly navigate to a particular function or simply to see how functions are grouped and related together at different levels of the menu structure TRITON SYSTEMS INC 5 3 For Sales amp Service Call 888 501 5246 www at mdepot com
147. ipt Printer Test Report The name of the SURCHARGE OWNER is entered directly into the terminal To enter a digit 0 9 simply press the key that has that digit To enter a letter first press the lt BLUE gt key then press the key that has the letter you want on it The first press of the key will display the first character above the number Subsequent presses will display the characters in sequence When the character you want is displayed press the lt RIGHT ARROW key to lock in the letter If your next character is a letter you must press the lt BLUE gt key again The name can be up to 18 characters long ERROR Conpitions There are no error conditions directly associated with this function TRITON SysTEMs INC 5 52 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of Monpes 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS Function EXIT MESSAGE Factory Deraurr Thank s for Using miniATM Access INSTRUCTIONS F1 CENTER LINE LEFT F6 F2 CLEAR ALL CENTER F7 F3 CLEAR LINE RIGHT F8 F4 CASE UPPER 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select CHANGE MESSAGES 3 Select EXIT MESSAGE DESCRIPTION The Exit Message consists of three lines of text that are printed on the terminal display at the conclusion of a transaction The text can be full alphanumeric text Enter letters numbe
148. is e 2 I METTE TEC B 2 APPENDIX C WarRANTY AND REPAIR POLICIES PROCEDURES eeeee ee ee rennen nnne nnne nera nna annn nn C 1 PARTS ONLY LIMITED MANUFACTURER S WARRANTY sssccccccccccceceeeseeeessececeecsceeeeeauaeeeseseceeeeeeeeeaesaueneesseeeess C 3 DISCLAIMER OF WARRANTIES 35 vi x Ee E EREEVA EA EORR FER Pau Ey adve Ea pan PEERS Vy vi EE PERH TN pousbinuvooybarveiouvesabansoasettentes C 3 SHIPPING DAMAGE eee C 4 AUTHORIZED INSTALLATION AND SERVICE PROVIDERS ssssssssececcecseeeceeaeeeeessececeeeceeeeeeeaueuseeseeceeeeseeueeeaeanenss C 4 TRITON S TECHNICAL SERVICES DEPARTMENT csssseesssccceeccccceceaeaueesescecceeeeeceeeesuuaeesseececeeeeseeeeseauaeanseeseess C 5 CONTACT INFORMATION sicci vice kei vr aaa rra ad E n rn Eee Y ru a v LR Fc End a E Fe s o eacdian C 6 INDEX doumL E l 1 TRITON SvsrEMs INC viii For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SECTION 1 INTRODUCTION For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE Cash DISPENSER OPERATION MANUAL MopeLs 9600 9601 9620 9621 SECTION 1 INTRODUCTION Wuat s New iN ATM Sortware RELEASE 4 1 The newest release of ATM operating software Version 4 1 offers a number of new features and benefits These include e ImpRoveD MonocuHrome Ap Grapuic DisPLAav Support The rendering of gray scale im ages has been impr
149. ispensed from the currency cassette and prints the total on the Receipt Printer Test report TRITON SYSTEMS INC 2 12 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SECTION 3 OPERATION AND SETUP For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SiNGLE CassETTE CasH DISPENSER OPERATION MANUAL MopeLs 9600 9601 9620 9621 SECTION 3 OPERATION AND SETUP Basic OPERATION This chapter describes the basic operation and setup of the Cash Dispenser The procedures are applicable to any of the Single Cassette Cash Dispensers in the model 9600 9601 9620 9621 prod uct line Menu Basepb OPERATION The Cash Dispenser operates as a menu driven system Messages and menu options presented on the LCD display screen guide the user s actions The desired menu option is selected by pressing one of the screen keys located to the left and right of the display see Figure 3 2 For the purpose of security many screens timeout after a preset time interval usually 30 seconds The timeout length may vary depending on the function being performed When a screen timeout occurs a screen is presented which asks the user if more time is needed If the user chooses NO the Customer Welcome screen will be presented If YES is chosen the user is returned to the function that was active prior to the timeout If the user does not make a selection within an additional 30 second cou
150. lected is compared to the MAXIMUM AMOUNT parameter If the entry is larger an error message warns the user and displays the maximum allowable amount Additionally the MAXIMUM AMOUNT cannot be more than 50 times greater than the denomination of the currency in the cassette The MAXIMUM AMOUNT entered into the Cash Dispenser DOES NOT override any maxi mum set by a network The transaction will be sent to the network if the amount entered or selected is less than the maximum The network must still approve the requested amount Store Message The Store Message consists of up to four lines of text that are printed at the top of each receipt and report This message is typically used to print the store name address and phone number Marketing Message The Marketing Message consists of up to four lines of text that are printed at the top of each receipt and report if a Store Message is used the Marketing Message is printed below it This message can be used for advertising purposes sales notifications promotions or other pur poses Surcharge Owner The name of the surcharge owner is stored in the terminal and printed on the receipt Terminal Owner The name of the Terminal Owner is stored in the terminal and displayed to the customer in the surcharge warning message Welcome Message The Welcome Message consists of three lines of text that are displayed on the Customer Wel come screen TRITON SYSTEMS INC 3 9 For Sales amp
151. les amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS Function ACTIVATE FEATURE 00 Factory DeFAutt N A SERIAL NUMBER ACCESS INSTRUCTIONS ENTER ACTIVATION CODE 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu ff 2 Select SET TERMINAL PARAMETERS 3 Choose MORE 4 Select MORE 5 Select VIEW MODIFY OPTIONS 6 Choose ACTIVATE DESCRIPTION To activate a FEATURE an activation code must be obtained from the Triton Systems Inc Technical Support Department When calling Triton Systems Inc you will be asked to provide the serial number that is displayed on the FEATURE 00 SERIAL NUMBER screen Once the activation code is obtained select the ACTIVATE option from the FEATURE 00 Menu to display the FEATURES 00 SERIAL NUMBER screen Enter the activation code into the terminal while the FEATURE 00 SERIAL NUMBER screen is displayed Press lt OK gt If the activation code is correct a screen informing you that the terminal must be reset to activate the feature is displayed Reset the terminal by depressing the RESET switch on the card cage or cycling the Main Power Switch on the Power Supply from ON to OFF to ON If the activation code is entered incorrectly the terminal will beep 4 times and return to the FEATURE 00 Menu Error ConNprrioNs There
152. luding 581234 46 and 3785 Any card beginning with 46 would match and cause the surcharge notification message to be suppressed if surcharging were enabled A card with the starting number 581235 would not match and therefore a surcharge message would appear With this technique cards from many issuers can be supported The more digits entered the fewer the number of different cards that will match If a card number matches an ISO number to be blocked the customer will not see the surcharge notification screen The processor will also be notified of this in the transaction Most processors support this function Before enabling this feature check to make sure your particular processor supports it Otherwise your terminal could be in violation of network rules and be sanctioned TRITON SYSTEMS INC 5 63 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SiNGLE CassETTE CAsH DISPENSER OPERATION MANUAL Mobets 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS To enter or change an ISO go to the SELECT ISO TO CHANGE screen and perform the following 1 Press the Screen Key next to the block where the new ISO will be entered or an ISO changed 2 Enter the ISO number up to six digits in length 3 Press the lt OK gt key If more than one ISO must be entered repeat steps 1 through 3 until all ISO are entered up to five ISO numbers may be entered As noted previously addi
153. mdepot com Compliments of Monpes 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS Function CLEAR JOURNAL CLEARING JOURNAL ALL RECORDS WILL BE MARKED AS AUDITED NO CANCEL YES CLEAR Factory DeFaAutt N A Access INSTRUCTIONS 1 Select JOURNAL from the options available at the MANAGEMENT FUNCTIONS screen 2 Select the CLEAR JOURNAL option to mark all journal entries stored in the Electronic Journal since the last time the CLEAR JOURNAL or PRINT JOURNAL functions were completed DESCRIPTION The CLEAR JOURNAL command is used to mark all unprinted records in the journal as audited This means that they will not be printed out the next time a PRINT JOURNAL command is performed Audited records are not erased They are marked as if they had been printed When this function is selected a confirmation screen prompts the user to answer YES CLEAR to continue with operation or NO CANCEL to quit If the user answers YES CLEAR the following screen will be displayed CLEARING JOURNAL PEEASE WALT When the journal has been cleared the SELECT JOURNAL FUNCTION screen will be displayed Note that even after this command has been completed records are still available for printing by using the PRINT LAST X ENTRIES command ERROR ConprrioNs If the operation fails and error message will be displayed TRITON SYSTEMS INC 5 31 For Sales
154. mediate telecommunications providers Terminal Was Reset or Power Cycled Since the interval timer is reset when the terminal is reset a scheduled call may not occur at the expected time To realize the benefits of the Heartbeat Message the host must be programmed to monitor the interval between calls from the terminal It is important to note though that the host interval threshold should be set to a value greater than that programmed at the terminal A practical guideline is at least twice the terminal interval This allows for Heartbeat Message calls that are delayed because the terminal is in Management mode or calls skipped because of a system reset ERROR CoNprrioNs There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 111 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS Function AD SCREENS j AD SCREENS ENRBLE Factory Derau_t ENABLED Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Choose MORE 4 Select AD SCREENS DESCRIPTION The terminal must have at least one Memory Expansion Card installed for this feature to operate AD SCREENS is a feature that causes the display on an idle terminal
155. mory Expansion Module is installed it will be put in slot 5 of the card cage The jumpers on the second Module must be installed across pins 2 and 3 of J1 and J2 Formatting a Memory Module A Memory Expansion Module is formatted so that it is ready to accept downloaded files from the Triton Connect Host Computer All Single Cassette Cash Dispenser Memory Expansion Modules are shipped from the factory formatted If it becomes necessary to format a Memory Expansion Module it can be accomplished by two methods Formatting a Memory Expansion Module from a Triton Connect Host Computer The first method uses Triton Connect to send a message to the terminal from the Triton Con nect Host Computer that tells it to format a Memory Expansion Module It uses the Reformat Memory Options found in the Ad Graphics File Manager folder of the Terminal Parameters Option in the Triton Connect Terminal Manager to format the Module There are separate options to format memory modules 1 and 2 Formatting a Memory Expansion Module at the Local Terminal The Memory Expansion Modules can also be formatted from the local terminal through the Management Functions Refer to Section 5 Management Functions for procedures AD Screens An Ad Screen is a promotional or advertising graphic that is displayed on the Cash Dispenser LCD screen It is displayed alternately with the Customer Welcome screen graphic while the terminal is idle and while a customer transaction is
156. n the feature is turned ON the terminal will dial out to the processor and establish a connection as soon as the customer s ATM or credit card has been scanned by the card reader The purpose of this mode of operation is to provide quicker processing of customer transactions When the feature is turned OFF the terminal will wait until the customer has selected a particular transaction before dialing out and establishing a connection with the processor The current state of the PREDIAL feature is shown as either ON or OFF in the label on the left hand side of the display Press the button next to this label to toggle the state of the feature between ON and OFF ERROR ConNprrioNs There are no error conditions directly associated with this function TRITON SvsrEMs INC 5 88 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of Monpes 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS Function COMPUSERVE ID COMPUSERVE ROUTING ID Factory DErFAuLT NONE Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Select TELEPHONE 4 Select the COMPUSERVE ID option CHANGE DESCRIPTION The CompuServe Network is used by some processors to route transactions The COMPUSERVE ID function allows the terminal operator or a service technician to view and change t
157. nNprrioNs There are no error conditions directly associated with this function TRITON SvsrEMs INC 5 62 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of Monpes 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS Function BLOCK ISO S SELECT ISO TO CHANGE ENTER NEW ISO THEN PRESS OK Factory DErFAuLT NONE Access INSTRUCTIONS 11 fo 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu Ff 2 Select SET TERMINAL PARAMETERS 3 Choose the SURCHARGE MODE option 4 Choose the BLOCK ISO S option DESCRIPTION This function is used to block surcharging and to disable the display of surcharge messages for transactions that use a particular financial institution s ATM or Credit Card Entering the financial institution s unique ISO International Standards Organization Number on this screen enables the function The terminal can store up to 100 ISO numbers to block at one time however only 5 numbers can be entered using the BLOCK ISO s screen Additional ISO numbers up to the 100 number limit must be downloaded to the terminal using Triton Connect management software From 1 to 9 digits may be used The terminal will compare the card number to all current ISO numbers to the length of each number For example three ISO numbers are entered inc
158. nagement Functions References to the specific pages in qp Section 5 Management Functions are provided to help quickly locate the description and appli cable setup instructions for each parameter In most cases the factory default value of each param eter is also provided NEN Although many of the parameters have been set at the factory it is important to verify that the settings are appropriate Certain default values are merely place holders and should be changed to reflect the actual settings and values required Review the table and take the time to make the necessary changes and updates as needed to ensure the terminal is completely setup customized e for its intended application and ready to operate TRITON SysTEms INC 3 10 For Sales amp Service Call 888 501 5246 MopeLs 9600 9601 9620 9621 SiNGLE CassETTE CasH DISPENSER OPERATION MANUAL SECTION 3 OPERATION AND SETUP SINGLE CASSETTE CASH DISPENSER SETUP PARAMETERS www atmdepot com FACTORY DEFAULT FACTORY FUNCTION PARAMETER DEFAULT FUNCTION PARAMETER BET EXTENDED AMOUNT DISABLED SCHEDULE CLOSE a d FAST CASH AMOUNT CHANGE SCHEDULE ENTER MAC MASTER KEY SEND TERMINAL TOTALS ENTER PIN MASTER KEY ENTER QTY IN CASSETTE NJECT MASTER KEYS LANGUAGE IDIOMA ENTER MAC WORKING KEY ENGLISH INGLES ENTER PIN WORKING KEY SPANISH ESPANOL DOWNLOAD WORKING KEYS PRIMARY NUMBER ENABLE DISABLE CUST OPTION TELEPHONE DISABLED BA
159. nal to establish a time at which the terminal will automatically initiate a close operation with the processor If only manual initiation of a close is desired this feature can be turned off TRITON SYSTEMS INC 2 5 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE Cash DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 2 FEATURES e Exit Message This feature allows a message to be displayed to the customer at the conclusion of a transaction The content of the message is determined by the operator e Predial Capability By initiating the call to the processor immediately after the PIN is keyed in the actual transaction once selected can be completed more quickly If desired the predial capability can be disabled in which case the call to the processor will not be made until after the customer actually chooses a transaction e Alarm Thresholds NOTE This feature must be used in conjunction with Triton Connect version 3 0 or later This feature enables the terminal to detect and automatically report the following conditions to a remote personal computer PC that is running Triton Connect version 3 0 or later 1 The level of cash in the cassette has fallen below a pre defined threshold 2 The number of journal entries has risen above a pre defined threshold 3 Scheduled transfer of electronic journal data to a remote Triton Connect host computer This tim
160. nely performing a system status check A status check is performed 1 During power up 2 Once every forty seconds while the dispenser is not in use 3 Before leaving the Management Functions main menu screen 4 After every transaction TEMPORARILY OUT OF SERVICE ERROR CODE XXX CONTACT SERVICE PERSONNEL NOTIFY ATTENDENT VVVV AAAA Figure 8 1 The Out of Service display An error detected during a status check will place the dispenser in an OUT OF SERVICE mode of operation and display the messages shown in Figure 8 1 on the LCD display screen ERROR RECOVERY Many error conditions require the assistance of a qualified service technician to return the Cash Dispenser to normal operation But there are some actions that the end user can perform to confirm the existence of a problem or correct simple problems Table 8 1 Error Recovery Procedures provides a list of error conditions that can cause the Cash Dispenser to enter an OUT OF SERVICE condition The table lists the error codes a description of each error message and possible corrective actions non service personnel can perform in an attempt to return the unit to normal operation Many of the procedures direct you to RESET the Cash Dispenser as the first step This action may be all that is necessary to clear the error indication In other cases further actions may be necessary If necessary you will be directed to contact your service organization
161. ng is an example of a typical journal entry In the case of a communications error most of this information is omitted and an error code would be printed AUTHORIZATION NUMBER TIME DATE COMMUNICATION STATUS TRANSACTION TYPE 09 19 94 5 32 29 PM OK 9999 SEQUENCE NUMBER TERM 000000 ACCOUNT NUMBER 1234567890123456 0004 1 50 00 AMOUNT REQUESTED pre 50 00 Code 32 D 5 R O AMOUNT DISPENSED DISPENSER NUMBER OF REJECT EVENTS ERROR CODE NUMBER OF BILLS DISPENSED The transaction types are 1 Withdrawal from checking 2 Withdrawal from savings 3 Withdrawal from credit card 4 Transfer checking to savings 5 Transfer savings to checking 6 Transfer credit to checking 7 Transfer credit to savings 8 Checking balance inquiry 9 Savings balance inquiry 10 Credit balance inquiry For an explanation of the dispenser error codes consult Section 8 Error Recovery Each reject event will result in one or more bills in the reject compartment inside the note cassette TRITON SYSTEMS INC 7 2 For Sales amp Service Call 888 501 5246 www at mdepot com Compliments of SECTION 8 ERROR RECOVERY For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 8 ERROR RECOVERY INTRODUCTION The Cash Dispenser operating system determines the operational status of each of its components by routi
162. nstallation and Service Manual Status Monitoring This feature not available with all versions of the terminal s operating software allows infor mation about the operational status of the terminal to be provided to the processor The feature is activated using the terminal s Management Functions Language Option The Cash Dispenser has a screen language option This option allows the terminal user to select a preferred language such as Spanish when beginning an ATM transaction TRITON SYSTEMS INC 2 7 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE Cash DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 2 FEATURES e International Monetary Support This feature allows installation and service personnel to select one of a number of monetary symbols such as C f L Pr Q Y that describe the type of currency that will be dispensed by the Cash Dispenser The default symbol can be viewed and changed through the Management Functions e Six Digit Amount Entry Fields U S domestic versions of the terminal operating software allow up to six digits to be entered in all fields where a cash amount is expected Some international versions of the software allow extended field lengths see Extended Fields e Receipt Printer Paper Low Option This features allows the end user to determine whether or not the terminal is allowed to con tinue processing tr
163. nt is displayed press the lt RIGHT ARROW key to lock in the letter If your next character is a letter you must press the BLUE key again The name can be up to 18 characters long ERROR ConNprrioNs There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 55 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS Function TERMINAL PARAMETERS TERMINAL PARAMETERS ser TERMINAL kev MANAGEMENT RESET SEQ TELEPHONE surcHARGE MODE MORE ensserre SETUP EXIT Factory Deraurr N A Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS DESCRIPTION Selecting SET TERMINAL PARAMETERS from the TERMINAL CONFIGURATION menu allows the following Cash Dispenser operating parameters to be viewed or changed 1 SET TERMINAL 2 RESET SEQ 3 SURCHARGE MODE 4 CASSETTE SETUP 5 KEY MANAGEMENT 6 TELEPHONE 7 MORE ERROR ConNprrioNs There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 56 For Sales amp Service Call 888 501 5246 www at mdepot com Compliments of Monpes 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS
164. ntdown period the Cash Dispenser will automatically go to the Customer Welcome screen DaS TRFNSALTIANS Tuco xg 5 22 97 03 45 59 lt a VERSION DATE EPROM XXAX XXKAX XXIKRIXX PROGRAM XX XX XXX XX KKK KIRK TABLE XX XX XXX KX KKK KIA Figure 3 1 The TOP MENU display When the unit is turned on the dispenser will beep once and the Top Menu shown in Figure 3 1 will appear on the display screen after a few seconds From the Top Menu you can either 1 Activate the Cash Dispenser to perform customer transactions by pressing the key next to CUSTOMER TRANSACTIONS TRITON SysTEms INC 3 2 For Sales amp Service Call 888 501 5246 www at mdepot com Compliments of MopeLs 9600 9601 9620 9621 SiNGLE CassETTE CasH DISPENSER OPERATION MANUAL SECTION 3 OPERATION AND SETUP SCREEN KEYS 2 Enter the Cash Dispenser system management area by pressing the key next to MANAGEMENT FUNC TIONS If you do not select a menu choice within 30 seconds the Cash Dispenser will automatically default to the Customer Welcome screen a benefit of this feature is that in the event of a power interruption the terminal will automatically begin accepting customer transac tions shortly after power is restored 09099 8888 KEYPAD OPERATION The user interface of the Cash Dispenser consists of the LCD display and 24 rubber keys on three keypads The primary menu navigation keys are arranged in two four key
165. o error conditions directly associated with this function TRITON SYSTEMS INC 5 127 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS Function TRANSACTION TYPES PRESS THE BUTTON NEXT TO THE TRANSACTION TYPE TO TOGGLE IT ON OR OFF Factory DEFAULT ON Access INSTRUCTIONS BALANCE TRANSFERS OFF tNoutrtes OFF EXIT 1 Select the TERMINAL CONFIGURATION option from the MANAGEMENT FUNC TIONS screen 2 Select TRANSACTION TYPES DESCRIPTION This function allows you to turn on or off the availability of the two transaction types TRANSFERS and BALANCE INQUIRIES When a transaction type is turned ON the terminal will provide that option to the customer When a transaction type is turned OFF the selected transaction type will not be displayed to the customer The current state of the transaction type is shown as either ON or OFF in the applicable button label on the display Press the button next to the label to toggle the state of the transaction type between ON and OFF ERROR ConNprrioNs There are no error conditions directly associated with this function TRITON SvsrEMs INC 5 128 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of Monpes 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL
166. ocedures for checking and setting this parameter Refer to Section 3 Operation and Setup and Section 5 Management Functions for procedures for checking and setting this parameter Maximum withdrawal not configured Refer to Section 3 Operation and Setup and Section 5 Management Functions for procedures for checking and setting this parameter Communications key not configured Refer to Section 3 Operation and Setup and Terminal ID not configured Section 5 Management Functions for procedures for checking and setting this parameter Refer to Section 3 Operation and Setup and Master Key not configured Section 5 Management Functions for procedures for checking and setting this parameter Card Reader Failure SPED could not perform a successful command within Call your service organization SPED MAX ATTEMPTS tries SPED Not Detected Call your service organization TRITON SYSTEMS INC 192 195 96 1 8 13 For Sales amp Service Call 888 501 5246 Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 8 ERROR RECOVERY MiscELLANEOUS ERROR Copes The following tables lists miscellaneous error codes not included in the Terminal and Dispenser error code listings It is recommended that troubleshooting of these error conditions be coordinated through your service provider m o o Code qe qM TRITON SYSTEMS INC 8 14 For Sales amp
167. ose MORE 4 Select TRITON CONNECT 5 Choose BACKUP NUMBER DESCRIPTION The BACKUP NUMBER function is used to enter a backup number that the terminal can use for calling back the Triton Connect computer When this function is selected the current phone number is displayed if nothing appears on the screen no number is set Select CHANGE to blank the current entry and then enter the desired phone number The phone number may be up to 30 digits long It can also contain a dialing prefix such as a 9 for an outside line if necessary If you need to pause after the prefix place a comma in the number for a two second delay at that point Press the BLUE key then the 0 key followed by the lt RIGHT ARROW key to select the comma character Make sure to enter the long distance prefix 1 if you are dialing an 800 number or a toll long distance number Do not enter dashes in the number ERROR ConNprrioNs There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 101 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS Function ALARM NUMBERS ALARM NUMBERS PRIMRRY BRCKUP EXIT Factory Deraurr N A Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TER
168. ot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS Function RESET SEQ TERMINAL PARAMETERS ser TERMINAL kev MANAGEMENT RESET SEQ TELEPHONE suRcHARGE MODE MORE ensserre SETUP EXIT Factory Deraurr N A Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Choose the RESET SEQ option DESCRIPTION NOTE This feature is not supported by all processors Select the RESET SEQ option from the TERMINAL PARAMETER menu to reset the sequence number that is printed on the journal printout and receipt to 00000000 Resetting the SEQUENCE is an operation that should usually be performed at the request of your processor Use of this function is not required during normal operation Error ConNprrioNs There are no error conditions directly associated with this function TRITON SvsrEMs INC 5 58 For Sales amp Service Call 888 501 5246 www at mdepot com Compliments of Monpes 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS Function SURCHARGE MODE SURCHARGE MODE AMOUNT SURCHARGE PERCENT ENABLE BLOCK Is0 S SURCHARGE DISABLE dire SURCHRRGE LOCRTION EXIT Factory Deraurr N A Access INSTRUCTIONS 1 Select TE
169. otal value of all withdawal inquiry and transfer transactions that have occurred since the last close operation see the description of the DAY CLOSE function for additional information The current state of the SEND TERMINAL TOTALS feature is shown as either ON or OFF in the label on the left hand side of the display Press the button next to this label to toggle the state of the feature between ON and OFF ERROR ConNprrioNs There are no error conditions directly associated with this function TRITON SvsrEMs INC 5 12 For Sales amp Service Call 888 501 5246 www at mdepot com Compliments of Monpes 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS Function ENTER QTY IN CASSETTE ENTER THE NUMBER OF BILLS THAT ARE IN THE CASSETTE NOW NOT THE VALUE Factory Deraurr 0 Access INSTRUCTIONS 1 AND THEN PRESS OK 1 Select CLOSE from the MANAGEMENT FUNCTION screen 2 Select ENTER QTY IN CASSETTE DESCRIPTION The ENTER QTY IN CASSETTE function allows entry of the number of documents in the cassette This number is used as a starting point for the cassette close report the Dispense Counter value on the Receipt Printer Report and the Low Cash Threshold feature Enter the total number of documents in the cassette and press lt OK gt NOTE Enter the number of documents placed in a cassette not the value of those do
170. oved significantly The availability of a more life like rendering of mono chrome graphics can make the use of these images a more appealing option in certain applica tions e 256 Coron Ap Grapnuic DisPLAv Support ATM Software Release 4 1 delivers support for the new 256 color display feature of Triton Systems ATMs Ad Graphic screens can now be displayed using a richer palette of 256 colors MAC Data EcnvPrioN Support ATM Software Release 4 1 implements support for the Message Authentication Code MAC data encryption protocol This capability is typically referred to as MAC ing This feature provides increased protection for message traffic to and from the ATM The SPED option described next is required to take advantage of MAC ing e Secure PIN Entry Device Support The newest ATM EPROM upgrade along with Software Release 4 1 support an optional feature of Triton Systems ATMs known as the Secure PIN Entry Device or SPED SPED is an encryption system that offers additional protection of the customer PIN during entry at the ATM keypad SPED is an option and is only required if MAC ing support is desired e DATAPAK 3000 Communications Protocot Support ATM Software Release 4 1 is DATAPAK 3000 protocol compliant This new capability enables the ATM to interface with des ignated DATAPAK intermediaries in the Canadian market region who in turn provide connec tivity to the appropriate transaction processor DATAPAK 3000 connec
171. peration trouble shooting and repair of equipment manufactured by Triton A toll free phone number 1 800 259 6672 is provided for convenience The Technical Services Department operates to serve our customers The staff is trained to follow our policies and procedures to ensure fair and uniform treatment of all our customers Automated Voice Mail System Our goal is to have a live person answer 100 of all incoming calls during regular support hours On occasion however call loads may exceed the capacity of the staff When this occurs an automated voice mail system will answer the call indicate to the caller that all Technical Support Specialists are busy assisting others and ask the caller to leave detailed information about the nature of the call Should it become necessary to leave a voice mail message the caller should state their name the organization for which they work the serial number of the equipment they are calling about detailed description of the problem that they are experiencing phone number where they can be reached including area code As Technical Support Specialists become available they check for voice mail messages and return calls in the order in which they were received By providing the information requested in the voice mail the technician can be prepared when your call is returned Triton asks you to be patient if you must leave voice mail and assures you that your call is important to us
172. rice of the damaged unit minus the cost of returning the unit to like new condition Under no circumstances does Triton authorize anyone to complete structural damage repairs in the field Therefore we will not ship primary structural parts such as a cabinet head or main cabinet body for repair in the field Authorized Installation and Service Providers Triton Systems utilizes several nation wide and regional authorized third party maintenance providers All miniATM Cash Dispensers must be installed and serviced by service technicians certified by Triton This includes authorized third party service technicians and technicians who have been factory trained by Triton to service miniATM equip ment Installation or repairs attempted by unauthorized service technicians automatically voids the warranty on the product Please contact Triton Systems Technical Services Department at 800 259 6672 for a list of our third party service providers and or to obtain information on the requirements and procedures for becoming a certified Triton service technician TRITON SYSTEMS INC C 4 For Sales amp Service Call 888 501 5246 www at mdepot com Compliments of MobeELs 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL APPENDIX C WARRANTY AND REPAIR POLICIES PROCEDURES Triton s Technical Services Department The primary purpose of the Technical Services Department is to provide assistance to customers in the o
173. rom the original and the terminal is not operating correctly the PIN WORKING KEY is corrupt and you should contact your service organization for assistance ERROR ConNprrioNs If the PIN WORKING KEY is not entered correctly no message traffic can take place so be sure to enter the key accurately If your second entry of the key does not match the first entry you will be warned and allowed to start over with the first entry TRITON SYSTEMS INC 5 82 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of Monpes 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS Function DOWNLOAD WORKING KEYS CONFIGURATION TABLE DOWNLOADED Factory DErAu T PROCESSOR SPECIFIC Access INSTRUCTIONS PRESS CANCEL TO CONTINUE 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Select KEY MANAGEMENT 4 Choose the DOWNLOAD WORKING KEYS option DESCRIPTION The WORKING KEYS are the MAC and PIN WORKING KEYS as described earlier They are made up of 16 character strings consisting of the digits 0 9 and the letters A F Your processor may provide you with the WORKING KEYS or they may be downloaded from the processor host computer These keys must be loaded before the Cash Dispenser can operate in a live mode When the DOWNLOAD WORKING KEYS function is run a call is placed to your ho
174. ror in reply from security module or electronic journal A O1 See Recommended Actions for Error Code 136 bes Fepy rom commands See Recommended Actions for Error Code 136 electronic journal Error in reply from electronic See Recommended Actions for Error Code 136 journal Write to electronic journal failed See Recommended Actions for Error Code 136 R from electronic journal iine PE ONU IM See Recommended Actions for Error Code 136 Status command to electronic journal failed See Recommended Actions for Error Code 136 RESET the Cash Dispenser When the RESET ERROR MANAGEMENT menu is displayed on the LCD press the MANAGEMENT key Enter your password When the MANAGEMENT FUNCTIONS menu is displayed press the JOURNAL key Electronic journal full When the SELECT JOURNAL FUNCTIONS menu is displayed press the PRINT JOURNAL key Continued on next page TRITON SYSTEMS INC 8 10 For Sales amp Service Call 888 501 5246 Compliments of MobeELs 9600 9601 9620 9621 SINGLE CASSETTE CAsH DISPENSER OPERATION MANUAL SECTION 8 ERROR RECOVERY TABLE 8 1 ERROR RECOVERY PROCEDURES Frome nenne Recommended aeons Code Continued from previous page After the PRINT JOURNAL function is finished press the EXIT key until the RESET ERROR MANAGEMENT menu is displayed Electronic journal full Press the RESET ERROR key If the error clears put the Cash Dispenser back in service If t
175. rs and punctuation as follows The keys along either side of the display are used with the numeric keys on the main keypad to permit entry of alphanumeric characters The keys on the left side of the display are designated F1 through F4 The keys on the right side of the display are F6 through F8 The F1 key centers the text on the line where the cursor appears The lt F2 gt key erases all text in the current EZLLTEJESESESEJEBESESES message F3 clears the text on the line the cursor El LE E T E ILLI is currently appearing INsit r e s s vm enm jalajals i m p e v The F4 Key is used similarly to a CAPS LOCK r7center z n e n k n e w x key on a computer keyboard Pressing the F4 rsmig amp e r i r o s v v key toggles between uppercase and lowercase To enter an alphabetic or punctuation character one of the F6 through F8 keys must be pressed followed by one of the numeric keys The resultant character will be as indicated in the table Press the OK key to save the changes made If you make a mistake and want to start over press the CANCEL key to discard any changes made to that point E emer z s E n k n v x Error CoNpririoNs There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 53 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE CASH
176. s 9600 9601 9620 9621 SECTION 1 INTRODUCTION BALANCING DaAiLY TRANSACTIONS The Cash Dispenser keeps track of all transactions and provides simple printed reports to assist in maintaining accurate balance records The DAY CLOSE function for example summarizes the transaction activities of the previous business day The CASSETTE CLOSE function summarizes the activities since the cash cassette was last loaded The exact details of the closing procedure vary slightly depending upon the sponsoring network The closing procedures that are applicable in most cases are described in detail in Section 5 Man agement Functions TRITON SysTEMs INC 1 4 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SECTION 2 FEATURES For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE Cash DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 2 FEATURES SINGLE CaSSETTE CASH DISPENSERS The general features of the Single Cassette Cash Dispenser family are described in Table 2 1 Table 2 1 Single Cassette Cash Dispenser Features Front access models 9600 9620 and rear access models 9601 9621 models available UL 291 Business Hours Service models 9600 9601 or Level 1 models 9620 9621 24 Hour Service models available Uses an ordinary dial up telephone line instead of an expensive leased line 2400 bps bits per second modem stand
177. s entered in the form HH MM SS hours minutes seconds Do not enter the characters separating the fields just the fields themselves Press CLEAR to erase everything and start over Press the BACKSPACE key to back up and erase a single character Press QUIT to escape without doing anything Press SET TIME to load the entered time into the clock The Cash Dispenser will not let you enter an invalid number for hours or minutes The clock will properly handle the rollover to the year 2000 ERROR ConNprrioNs There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 8 For Sales amp Service Call 888 501 5246 www at mdepot com Compliments of Monpes 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS Function TRIAL CASSETTE BALANCE SELECT CLOSE FUNCTION SCHEDULE SEND TERMINAL CLOSE TOTALS Ere CASSETTE ENTER QTY BALANCE IN CASSETTE TRIAL CLOSE cassette CLOSE DAY CLOSE EXIT Factory Deraurr N A Access INSTRUCTIONS 1 Select CLOSE from the MANAGEMENT FUNCTION screen 2 Select TRIAL CASSETTE BALANCE DESCRIPTION A A xs THES 15 LINE 1 OF THE STORE HESSARE d Selecting this function prints a receipt t THUS I LIME 3 OF Tee STORE MESSAGE a oe P x THIS IS LINE 4 OF THE STORE HESSALE summarizing activity on the cassette since the last CASSETTE CLOSE was performed The totals m ox are not
178. s unit by the user Any such attempt may dam age the unit and will void the warranty CLEANING THE ENCLOSURE The Cash Dispenser front panel is highly durable resisting scratches and finger smudges How ever occasional cleaning of the front panel and the plastic enclosure may be desirable A soft dry or slightly damp cloth may be used for cleaning For best results a weak solution of a mild deter gent and water should be used WARNING Avoid using abrasive cleaners on any surface of the cash dispenser Do not spray cleaner liquids directly on the unit CLEANING THE DisPLAY The Liquid Crystal Display LCD on the front of the cash dispenser has a plastic protective win dow that should be cleaned only with a SOFT cloth dampened with a weak solution of a mild detergent and water WARNING CLEANING CARD Do not use any abrasive cleaners on the window as it will scratch Do not spray liquids onto the screen as they may run down inside the unit and cause damage Carp READER MAINTENANCE Special cleaning cards are available for proper maintenance of the card reader The reader should be cleaned at least once a month by in serting and removing a cleaning card as shown 7 in Figure 6 1 It may be necessary to clean the Figure 6 1 Use the cleaning cards on a card reader more often in locations that see monthly basis to maintain effective card heavy usage reader operation TRITON SYSTEMS NC 6 2 For Sales
179. ssor does not support it ERROR ConNprrioNs If the speed of the modem is set to 2400 bps it may not connect to a 1200 bps system The baud rate of the modem should always be set to the value indicated by your processor TRITON SYSTEMS INC 5 93 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS Function MODEM SETUP STRING MODEM SETUP STRING Factory DEFAULT MODEM SPECIFIC Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Select TELEPHONE 4 Select the MODEM SETUP option 5 Select MODEM SETUP STRING DESCRIPTION If special circumstances require a nonstandard modem configuration a Hayes compatible setup string can be sent to the modem when it is initialized ERROR ConNprrioNs Setting this value incorrectly will cause communication failure due to improper modem setup Consult Triton s Technical Service Department before changing this parameter TRITON SvsrEMs INC 5 94 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of Monpes 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS Function RESET TEST MODEM MODEM TESTING INITIALIZATION IN PROGRESS Factory DeFaAutt N A
180. st computer and a request is made for the keys to be sent The host will send the keys and several other parameters such as the surcharge amount if applicable Once downloaded these parameters will remain in the Cash Dispenser even if it is turned off The TERMINAL NUMBER and PRIMARY PHONE NUMBER must be set before completing this function If they are not set correctly the WORKING KEYS will not be downloaded Error ConNprrioNs If the call cannot be completed a warning screen will be displayed If the function continues to fail contact your service organization for assistance TRITON SYSTEMS INC 5 83 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS Function TELEPHONE HOST TELEPHONE NUMBERS PRIMARY NUMBER BACKUP HIMBER COMPUSERVE ID DATAPAK ACCESS CODE MODEM SETUP Factory DeFaAutt N A Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Select TELEPHONE i www at mdepot com PREDIAL OFF EXIT DESCRIPTION The TELEPHONE function is used to set up parameters that control telephone communications between the Cash Dispenser and the Processor The following parameters are accessed through this function 1 PRIMARY NUMBER 2 BACKUP NUMBER 3 DATAPAK AC
181. sts associated with installing the component and the failed component shall be returned to Triton at the purchaser s expense Triton shall not be responsible for misuse or abuse of a unit and any attempts to remove or deface the serial number or date code on a unit or any component thereof or any attempt to repair a unit or to repair or replace any component by anyone other than a service technician autho rized by Triton shall void this warranty Limited Warranty covers normal use Triton Systems does not warrant or cover damage occurring during shipment of the equipment or components from or to Triton s facilities caused by accident impact with other objects dropping falls spilled liquids or immersion in liquids caused by a disaster such as fire flood wind earthquake lightning or other acts of God caused by failure to provide a suitable installation environment for the equipment including but not limited to faulty wiring in the building in which the equipment is installed installation in a facility with uncontrolled environmental conditions failure to provide a dedicated electrical circuit on which the equipment operates and or lack of proper earth grounding for the equipment caused by the use of the equipment for purposes other than those for which it was designed resulting from improper maintenance caused by any other abuse misuse mishandling or misapplication Under no circumstances shall Triton Sys
182. t com Compliments of MobeELs 9600 9601 9620 9621 SINGLE CASSETTE CAsH DISPENSER OPERATION MANUAL SECTION 8 ERROR RECOVERY C2 TABLE 8 1 ERROR RECOVERY PROCEDURES Code ceo 42 Timing wheel error See Recommended Actions for Error Code 39 qp C 44 Bad roller profile See Recommended Actions for Error Code 39 W 45 See Recommended Actions for Error Code 39 co 46 Exit quantified See Recommended Actions for Error Code 39 47 Note missing at double detect See Recommended Actions for Error Code 39 The most probable cause of this error is poor quality currency Open the security container Baisct rate exceeded Remove the cassette and inspect the currency to make sure it s fit for dispensing refer to guidance Qe in Section 4 Handling Cassettes Replace currency as needed WN Follow the Recommended Actions for Error Code 39 49 Jam at exit See Recommended Actions for Error Code 39 a D See Recommended Actions for Error Code 39 Co See Recommended Actions for Error Code 39 53 EPROM error See Recommended Actions for Error Code 39 C TRITON SYSTEMS INC 8 7 For Sales amp Service Call 888 501 5246 SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 8 ERROR RECOVERY TABLE 8 1 ERROR RECOVERY PROCEDURES Error Status Recommended Actions Code See Recommended Actions for Error Code 39 RAM corruption See Recommended Actions for
183. t is disabled Secondary Phone Number Compuserve Gouting I0 Touch Tome 1200 Baud Dial Rate 7 7 data bits aven parity AD screens are enabled Receipt graphice are enabled Surcherging ia disabled Day first printed date ie disabled Surcharge Queer Latin teerican style receipt is disabled Surcharge Asunt 1 0840 Senes t m m led day close fs disabled Maximum Uithdrui Amount 00 00 Cassette Low Checking ia enabled ERROR ConNprrioNs If any code other than 00 is displayed contact your service provider for assistance TRITON SYSTEMS INC 5 20 For Sales amp Service Call 888 501 5246 www at mdepot com Compliments of Monpes 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS VERSION S FUNCTION PRESS ANY KEY TO CONTINUE Factory Deraurr N A Access INSTRUCTIONS USERS 1 Select DIAGNOSTICS from the MANAGE MENT FUNCTIONS screen 2 Select the VERSION S option EPROM PROGRAM TABLE DESCRIPTION This function displays the version information for the terminal software that is running in the Cash Dispenser Normally you do not need to access this function unless you are asked to by service personnel Error ConNprrioNs There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 21 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CAS
184. ted by controller during a status check Print failure while printing to the 138 receipt printer This error code is applicable to Cash Dispensers equipped with a mechanical journal printer It is not applicable to a standard unit equipped with an Electronic Journal Open the top enclosure of the Cash Dispenser Carefully clear the paper path with a business card or some similar object With the aid of the paper feed switch feed cleanly cut paper through the printer and cutter mechanisms Press the RESET switch When the RESET ERROR MANAGEMENT menu is displayed on the LCD press the RESET ERROR key If the error appears again close and lock the security container Call your service provider See Recommended Actions for Error Code 136 See Recommended Actions for Error Code 136 See Recommended Actions for Error Code 138 TRITON SYSTEMS INC 8 9 For Sales amp Service Call 888 501 5246 www at mdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 8 ERROR RECOVERY TABLE 8 1 ERROR RECOVERY PROCEDURES www atmdepot com Error Status Recommended Actions Code _ A AK Dispensing mechanism returns Me bad command error See Recommended Actions for Error Code 136 PTDF error See Recommended Actions for Error Code 136 No reply from the security module or electronic joumal See Recommended Actions for Error Code 136 Er
185. tems or its suppliers be liable for any special incidental or consequential damages based upon breach of warranty breach of contract negligence strict liability or any other legal theory Such damages include but are not limited to loss of profits loss of revenue loss of data loss of use of the equipment or any associated equipment cost of capital cost of substitute or replacement equipment facilities or services down time purchaser s time the claims of third parties including customers and injury to property Disclaimer of Warranties The warranty stated above is the only warranty applicable to this product All other warranties expressed or implied including all implied warranties of merchantability or fitness for a particular purpose or quality of service are hereby disclaimed No oral or written information or advice given by Triton Systems its agents or employees shall create a warranty or in any way increase the scope of this warranty TRITON SYSTEMS INC C 3 For Sales amp Service Call 888 501 5246 www at m epot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 APPENDIX C WARRANTY AND REPAIR POLICIES PROCEDURES Other Claims Shipping Damage All equipment is shipped FOB Triton s facilities The organization or individual who has purchased the equipment assumes responsibility for the equipment once it leaves Triton s facilities Should your equipment
186. ter to report alarm conditions NOTE If no primary alarm number is entered the terminal will default to the PRIMARY TRITON CONNECT NUMBER when placing alarm initiated calls When this function is selected the current phone number is displayed if nothing appears on the screen no number is set Select CHANGE to blank the current entry and then enter the desired phone number The phone number may be up to 30 digits long It can also contain a dialing prefix such as a 9 for an outside line if necessary If you need to pause after the prefix place a comma in the number for a two second delay at that point Pressing the BLUE key first then the 0 key followed by the RIGHT ARROW key to select the comma character Make sure to enter the long distance prefix 1 if you are dialing an 800 number or a toll long distance number Do not enter dashes in the number Error ConNprrioNs There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 103 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS Function BACKUP ALARM NUMBER BACKUP ALARM NUMBER Factory Derautt NONE 9 ENTER NEW NUMBER amp PRESS OK CHANGE Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET
187. ternational applications this length is insufficient to allow the entry of the full range of monetary values available in the local currency type The Extended Amounts feature allows the selection of 12 character currency amount entry fields for those applications that require it Once selected the Cash Dispenser can accept the entry of extended amounts for customer withdrawal and transfer transactions The feature is activated using the terminal s Management Functions LED Sign Option This option consists of a display panel and associated hardware and firmware that enables a Cash Dispenser to display messages and animated themes using a variety of special effects The LED Sign is available in either Lowtopper or Hightopper versions The LED Sign requires version 3 0 or higher Terminal Software a Quad Port Module and a version SD01 04 or higher EPROM To control the LED Sign you will need Triton Con nect for Windows 95 version 1 9 1 or later The LED Sign can also be operated using an op tional hand held infrared remote control Specific instructions for operating the LED Sign are contained in the Triton Connect User Manual or the LED Sign Remote Control Operation Manual as applicable Date Time Format This option allows the operator to select either MM DD YY or DD MM YY as the format the terminal will use when printing receipts and other reports Dispense Counter This features counts the number of bills that have been d
188. the COMMUNICATIONS COMMS KEY Each key is a 16 character string consisting of a combination of the digits 0 9 and the letters A F The PIN MASTER KEY may be entered manually or may be injected from a personal computer using a special floppy disk The PIN WORKING KEY may be entered manually or downloaded from the processor AppirioNAL SETUP PARAMETERS In addition to the configuration parameters described in the previous paragraphs there are several other parameters that will need to be entered into the Cash Dispenser to complete its setup The procedures for setting each of these parameters are found in Section 5 of this manual Some param eters are processor specific and may not be available for all locations e Maximum Amount The maximum withdrawal limit must be entered into the Cash Dispenser before any transac tions can be completed This number is the largest dollar amount allowed for a single with drawal transaction The MAXIMUM AMOUNT may be set from 1 to 999 in increments of 1 and must be set to a multiple of the denomination of the currency in the cassette Factory default is set to 500 00 The value must be a whole dollar amount only TRITON SysTEms INC 3 8 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of MopeLs 9600 9601 9620 9621 SiNGLE CassETTE CasH DISPENSER OPERATION MANUAL SECTION 3 OPERATION AND SETUP Whenever a withdrawal transaction is processed the amount entered or se
189. the button next to the applicable label to toggle the state of the feature between ON and OFF ERROR ConNprrioNs There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 115 For Sales amp Service Call 888 501 5246 www at mdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS Function SET LOW CASH THRESHOLD Enter the threshold of bills that will initiate a Triton Connect call Press the OK key when finished Factory Deraurr 0 Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Choose MORE 4 Select MORE 5 Select ALARM THRESHOLDS 6 Select SET LOW CASH THRESHOLD DESCRIPTION This function allows you to enter the number of bills that will act as a low cash threshold When the number of bills in the cassette drops below the value set in this function the terminal will automatically send a notification message to a remote Triton Connect computer To ensure the accuracy of the threshold make sure to use the ENTER QTY IN CASSETTE function after replenishing the cash in the cassette Error ConNprrioNs There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 116 For Sales amp Service Call 888 501 5246 www atmdepot com
190. the cursor appears The F2 sni sp c r rjr o s v v F4 key erases all text in the current message F3 ower tf tp yd clears the text on the line the cursor is currently ss el slel fel c appearing reren falefelels fol m The lt F4 gt Key is used similarly toa CAPS LOCK pose key on a computer keyboard Pressing the lt F4 gt key toggles between uppercase and lowercase To enter an alphabetic or punctuation character one of the lt F6 gt through lt F8 gt keys must be pressed followed by one of the numeric keys The resultant character will be as indicated in the table Press the lt OK gt key to save the changes made If you make a mistake and want to start over press the CANCEL key to discard any changes made to that point Error ConNprrioNs There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 51 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS Function SURCHARGE OWNER ENTER OWNER S NAME THEN PRESS OK Factory DErAuLT NONE Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select CHANGE MESSAGES a nn 3 Select SURCHARGE OWNER DESCRIPTION The name of the SURCHARGE OWNER is stored in the terminal and printed on the Rece
191. the host either when expected or at all Feature Not Turned On Obviously if the feature in not enabled no Heartbeat Message calls will be made Terminal is Doing Transactions If the terminal does at least one regular customer transaction or balancing transaction before the interval timer no Heartbeat Message call will be made Terminal is in Management Function Mode Heartbeat Message calls are suspended while the terminal is in the Management mode although the interval timer continues to run If the timer expires while the terminal is in this mode the call will be delayed until the terminal returns to the normal service mode Terminal is Out of Service When the terminal goes out of service one Heartbeat Message call is made After that call all further calls are suspended until it is returned to normal service TRITON SYSTEMS INC 5 110 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of Monpes 9600 9601 9620 9621 SiNGLE CassETTE CASH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS Terminal is Turned Off or Power Has Failed If the terminal is turned off no calls will be made While an obvious point it means that for this feature to be of any value the terminal must always remain on Communications System Has Failed A failure of any piece of the communications system will result in missed calls This includes the terminal modem the phone line to the terminal and any inter
192. the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equip ment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection au thority or electrician as appropriate NOTICE The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The ter mination on an interface may consist of any combination of devices subject only to the require ment that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 TRITON SYSTEMS INC For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of MobeELs 9600 9601 9620 9621 SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL AVIS L tiquette d Industrie Canada identific le mat riel homologu Cette tiquette certifie que le mat riel est conforme aux normes de protection d exploitation et de s curit des r seaux de t l communications comme le prescrivent les documents concernant les exigences techniques relatives au mat ri
193. tion DAY CLOSE does the same thing as the DAY CLOSE except that the totals XXxHOST TOTALS NOT RECEIVED xx are not cleared See the TRIAL CLOSE function for more TERMINAL information Withdrawals kea Inquiries 0 NOTE If the DAY CLOSE is not performed at the same Teme p time as the processors day close the host and terminal SETTLEMENT 0 00 totals may not match Sample DAY CLOSE receipt Error Conpitions A call to the processor host computer is required to complete the operation If the call to the host is not completed successfully a warning HOST TOTALS NOT RECEIVED will be printed on the report TRITON SYSTEMS INC 5 11 For Sales amp Service Call 888 501 5246 www at mdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS Function SEND TERMINAL TOTALS REPORT TERMINAL TOTALS WHEN THIS FUNCTION IS ON THE TERMINAL TOTALS WILL BE SENT TO THE HOST DURING A CLOSE PROCEDURE REPORT TOTALS OFF EXIT Factory DEFAULT OFF Access INSTRUCTIONS 1 Select CLOSE from the MANAGEMENT FUNCTION screen 2 Select SEND TERMINAL TOTALS DESCRIPTION This function allows you to turn on or off the REPORT TERMINAL TOTALS feature When the feature is turned ON the terminal will send accumulated totals information to the processor during the close operation Terminal totals include the t
194. tional ISO numbers can be entered via Triton Connect up to the 100 number limit ERROR ConNprrioNs There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 64 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of Monpes 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS Function SURCHARGE AMOUNT ENTER NEW AMOUNT AND PRESS OK SURCHARGE MODE AMOUNT 0 00 SURCHARGE PERCENT ENRBLE BLOCK ISO S arse SURCHARGE DISABLE AMOUNT SURCHARGE LOCATION Factory Dreraurr 0 00 Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Choose the SURCHARGE MODE option 4 Choose the SURCHARGE AMOUNT option DESCRIPTION The surcharge amount will be entered directly on the SURCHARGE MODE screen The value you enter here will be displayed to the user in the surcharge notification message that was selected via the SURCHARGE OPTIONS SCREEN function Press the SURCHARGE AMOUNT menu key The ENTER NEW AMOUNT AND PRESS OK prompt will appear Enter a new value This value will appear in the AMOUNT __ field that will appear on the SURCHARGE MODE screen The value will be stored in the terminal and displayed to the customer in the surcharge notification message See ERROR Conpitions for
195. tivity is typically faster and more cost effective than a direct dial up connection between the ATM and the transaction processor This feature is only available for ATMs operating in Canada EPROM UPGRADE REQUIREMENT The new features of ATM Software Release 4 1 require a corresponding upgrade to the Cash Dispenser s EPROM chip which is located on the Memory Module The EPROM version re quired is SD02 01 or higher TRITON SysTEMs INC 1 2 For Sales amp Service Call 888 501 5246 www at mdepot com Compliments of MopeLs 9600 9601 9620 9621 SINGLE CASSETTE CaSH DISPENSER OPERATION MANUAL SECTION 1 INTRODUCTION Wuat s iN Tuis MAnuaL This manual describes all operating features of the following Single Cassette Cash Dispensers 1 Model 9600 Front access UL291 Business Hours Service Listed 2 Model 9601 Rear access UL291 Business Hours Service Listed 3 Model 9620 Front access UL291 Level 1 24 Hour Service Listed 4 Model 9621 Rear access UL291 Level 1 24 Hour Service Listed Business Hours Service means that the currency should be removed from the dispenser and stored in a safe location when the business is closed to the public Level 1 24 Hour Service means that the dispenser can provide round the clock currency protection The front access model Cash Dispensers allow access to the dispensing mechanism and currency cassettes from the interface panel side of the unit The rear access models allow equival
196. to lock in the letter If your next character is a letter you must press the BLUE key again Press the CHANGE key to clear the entry and start over Press the LEFT ARROW key to back up and erase a character Normally the MAC WORKING KEY contains only one part However some keys may contain multiple parts If this is the case separate individuals will hold the parts If your key has multiple parts you must answer the question ANOTHER KEY PART with a YES until all parts are entered TRITON SYSTEMS INC 5 79 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SiNGLE CassETTE CAsH DISPENSER OPERATION MANUAL Mobets 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS The CHECK DIGIT that appears after all parts of the MAC WORKING KEY have been entered is similar to the checksum that is used to verify that the data programmed into a memory device such as an EPROM is correct The CHECK DIGIT can be verified by doing a RECEIPT PRINTER TEST from the DIAGNOSTICS Menu and comparing the MAC WORKING KEY CHECK DIGIT on the printout to the original receipt printout from the initial terminal setup If the CHECK DIGIT is different from the original and the terminal is not operating correctly the MAC WORKING KEY is corrupt and you should contact your service organization for assistance ERROR ConNprrioNs If the MAC WORKING KEY is not entered correctly no message traffic can take place so be sure
197. to alternate between the WELCOME SCREEN and a screen containing graphics and text elements used to make an advertisement screen AD SCREENS are created in a special graphics editor that runs from the Triton Connect Terminal Managers program The graphics editor lets the user import 16 color bit mapped graphic files in the bmp format with a maximum resolution of 320 dots by 240 dots The graphic can then be relocated in the display area Then text can be added to the display and the graphic and text are saved in the proprietary TCG Triton Connect Graphic file format TCG files can then be downloaded to the terminals Expansion Memory Card for display on the screen In addition to the graphic data is also downloaded that establishes what time of day and for how long the Ad Screen is displayed Selecting ENABLE from the AD SCREENS Menu turns on the AD SCREENS feature Selecting DISABLE turns off the feature ERROR ConNprrioNs There are no error conditions directly associated with this function TRITON SvsrEMs INC 5 112 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of Monpes 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL SECTION 5 MANAGEMENT FUNCTIONS Function COMMUNICATION HEADER COMMUNICATION HEADER DISABLED Factory DErAu T PROCESSOR SPECIFIC ENTER NEW HEADER amp PRESS OK Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from t
198. tory DeFAuLt 500 00 Access INSTRUCTIONS ENTER NEW AMOUNT amp PRESS OK 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Select CASSETTE SETUP 4 Choose the MAXIMUM AMOUNT option DESCRIPTION The maximum cash withdrawal limit must be set in the Cash Dispenser before any transactions can be completed This number is the largest dollar amount allowed for a withdrawal transaction It can be set from 1 to 999999 in increments of 1 and it must be an even multiple of the denomination that is in the cassette Factory default is set to 500 00 The value is dollar amount only no cents are allowed Whenever a withdrawal amount is entered or selected via the FAST CASH option the amount entered or selected is compared to this amount If the entry is larger an error message warns the user and displays the maximum allowable amount This amount DOES NOT override any maximum set by a network The transaction will be sent to the network if the amount entered or selected is less than or equal to the maximum The network must still approve the amount ERROR ConNprrioNs The MAXIMUM AMOUNT cannot be more than 50 times the MULTIPLE AMOUNT TRITON SYSTEMS INC 5 69 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS
199. try TRITON SYSTEMS INC 5 75 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS Function ENTER PIN MASTER KEY Rey erences THEN PRESS OK Factory DEFAULT PROCESSOR SPECIFIC fF Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Select KEY MANAGEMENT 4 Choose the ENTER PIN MASTER KEY option DESCRIPTION IMPORTANT The PIN MASTER KEY must be entered before the PIN Working key NOTE The PIN MASTER KEY was referred to as the MASTER KEY in previous versions of ATM software The PIN MASTER KEY is used to protect the PIN WORKING KEY during manual entry or downloading of the working key This key is a 16 character string consisting of the digits 0 9 and the letters A F Your processor must provide you with the PIN MASTER KEY For security reasons when entering this key a is displayed in place of the actual character Since it is not possible to view the key while itis entered the key must entered in twice to make sure it was entered properly To enter a digit 0 9 simply press the key that has that digit and a will appear To enter the letters A F first press the BLUE key then press the key that has the letter you want on it The first press of the key will
200. uageeaesseseceeeeneeeees 5 37 FUNCTION SET PRINT LENGTH ccccccccccccceceeeeeeseeeeeceeccceeeeeceeeeeueueeeeessseceeeeeeseeeeenenea 5 38 FUNCTION LOW RECEIPT PAPER cccccccccccccccececeeeeeseceeceeeeeceeeeeeeuaaeeeseseceeeeeeseuenenenaaes 5 39 FUNCTION PRINTER GRAPHICS ccccccccccccceceeeseeeeessecececeeeeceeeeeeeuaaeeeseseceeeeeeseeeeeneaaaes 5 40 Function RANDOM LEVEL PRIZE COUPONS seeeeeeseeenen ene nennen nennen nennen nnn 5 41 Function ENTER PRIZE LEVEL MSG ccccsssseseececececeeseceeeeeeeeeeeeesesseceeeeeeeeeeeeneeaaes 5 42 Function ENTER RANDOM PRIZE MSG ccceeseecccceeeeceeeeeceaeeeeeeeseeseceeeeeeeeeenenanaaes 5 43 Function ENABLE DISABLE COUPON AWARDS eeeeeeeee enne nnne 5 44 FUNCTION SET LEVEL PRIZE AMOUNT seeeeeennnn nennen nne enn nnne nnne 5 45 FUNCTION SET RANDOM WINNING 96 eeeeeeeeeennnnnnn nennen nennen nnne 5 46 FUNCTION CHANGE MESSAGES cceseeeseeeeceeeeeeceeeeeeeeeueeeessecseseeeeeeeseeeeeaeaaaueesseeeeeeeeesess 5 47 FUNCTION MARKETING MESSAGE eeeeeeeme nennen nnn nnne nnn nne nnn n annia 5 48 FUNCTION SURCHARGE MESSAGES cccccsesseseecececcceceeceeeeeueaeeseeseseceeeeeeeeeeeeeaeaneaes 5 49 FUNCTION WELCOME MESSAGE ccccccccccccccceceecseeeeessececeeeecseeueeeueaaeasesseceeeeeeseeeesneneaaa 5 51 FUNCTION SURCHARGE OWNER ccccccccccccccececeeseeeesececceeeececee
201. ueeeauaueeeeseeceeeeeeeeeeeenensaas 5 52 FUNCTION CHANGE EXIT MESSAGE cccccccccsseeseseecececeeeeeeeeeseeaeeaeeesseeceeeeeeeeeeeesaeanenes 5 53 FUNCTION STORE MESSAGE inciso rop ee m Fed e or Fr T E n Y d EE RR 5 54 FUNCTION TERMINAL OWNER eese nennen nennen ener nnnn nnn nnne nnne nne nana n nan 5 55 Function TERMINAL PARAMETERS ccccccccccccccececesseeeeenseeecececeeeceeeeeeeauaueeeeseseeeeeeeees 5 56 FUNCTION SET TERMINAL ccceeesecccccceccecceceeeeeeeeesssceceeceeeceueeeueuaeeeesnsceeeeeeeeeeeenenanen 5 57 FUNCTION RESET SEQ cnini ctn YEA Tren Ferri Eo er en PX EFE e EE E E E PR Fa 5 58 FUNCTION SURCHARGE MODE sse eene ne nnnnnnnn nnn nn ener nnns nnne nna 5 59 Function SURCHARGE PERCENT eeeeeeem eee eene rne nennen nens 5 60 Function ENABLE DISABLE SURCHARGE MODE ee eene 5 61 Function SURCHARGE LOCATION eeeeeeeeen eene nnn nennen nennen 5 62 FUNCTION BLOCK ISO S oo cccccccccccccccsesseeessececeeeeeeceeecseeaeeeeessececeeeeeeeceseeaaaenansseeeeseeeeeees 5 63 Function SURCHARGE AMOUNT eeeeeeeeeeneenenennnnnnnn nnn nn ener nnns nnn 5 65 FUNCTION CASSETTE SETUP ccccccccccccccccceeeeeeeeeeeesssececceeeeceeeeseeuaaeeesesseceeeeeeeeueneneaaaes 5 66 FUNCTION LOW CURRENCY cccseeeeecececeeceeceeeseeeeeseessecececeeseeeeseeeaaaeensnseeeeeeeeeess 5 67 Function INTERNATIONAL CURRENCY
202. umber of the processor must be entered before live transactions can be performed Surcharge Mode Some networks allow a surcharge or terminal fee to be imposed on withdrawal transactions If surcharges are in use on your network you are required to notify the customer of the possi bility of an additional fee before the transaction is processed The customer must be given a chance to cancel the transaction Setting the SURCHARGE MODE to ENABLED will cause the surcharge warning screen to be displayed after the customer s card is inserted The surcharge warning screen notifies the customer of a possible fee and its amount The customer is given the opportunity to cancel the transaction at no charge or to accept the surcharge and continue with the transaction If your network does not allow surcharges the SURCHARGE MODE must be set to DIS ABLED The amount of the surcharge is stored in the Cash Dispenser and displayed to the customer The SURCHARGE AMOUNT displayed on the screen can be set manually via the SUR CHARGE AMOUNT menu In some cases this value is downloaded from the processor at the same time the communications key is downloaded Manually changing the SURCHARGE AMOUNT to a different value does not automatically change the surcharge collected by the processor for a transaction t will only change the surcharge in the surcharge warning message shown to the customer and NOT the actual fee collected for the transaction so be sure the
203. ument In no event will Triton Systems Inc be liable for direct indirect special incidental or consequential damages resulting from any defect or omission in this manual even if advised of the possibility of such damages In the interest of continued product development Triton Systems Inc reserves the right to make improvements in its documentation and the products it describes at any time without notice or obligation Trademark Acknowledgments miniATM is a trademark of Triton Systems Inc TRITON SYSTEMS INC C 2 For Sales amp Service Call 888 501 5246 www at mdepot com Compliments of MobeELs 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL APPENDIX C WARRANTY AND REPAIR POLICIES PROCEDURES TRITON SYSTEMS Inc Warranty Statement Parts Only Limited Manufacturer s Warranty Triton Systems Inc warrants the components of each Model 9600 Series Cash Dispenser MAKO Cash Dispenser and SuperScrip Scrip Terminal excluding software and related documentation against any defect in materials and or workmanship for a period of 13 months from the shipping date The additional 30 days are intended to allow for the elapsed time between the shipment of the unit and its installation If a component fails due to defects in materials and or workmanship within the warranty period Triton will furnish a new or refurbished component at its discretion Triton shall not be responsible for labor or other co
204. unction SURCHARGE LOCATION SURCHARGE MESSAGE LOCATION BEGINNING BEGINNING ENDING EXIT Factory DErAuLT BEGINNING Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Choose the SURCHARGE MODE option 4 Choose the SURCHARGE LOCATION option DESCRIPTION The SURCHARGE LOCATION function determines where the terminal user is presented with the surcharge notification message The surcharge notification message informs the customer about any surcharge that is applicable to the transaction they are completing When the message appears the terminal user is given the option of accepting the surcharge and continuing the transaction or canceling the transaction without incurring any charges The surcharge amount identified in the notification message does not include any additional charges that the bank sponsoring the card may add to the cost of processing a transaction Selecting the BEGINNING option displays the applicable surcharge notification message immediately after the terminal user removes the card from the card reader and before their PIN is entered into the terminal Selecting the ENDING option displays the surcharge notification message after the terminal user has selected an amount from the FAST CASH menu or entered the amount of the withdrawal and pressed the lt OK gt key to complete the transaction Error Co
205. urned ON When the feature is turned OFF the close procedure must be initiated manually The current state of the SCHEDULE CLOSE feature is shown as either ON or OFF in the label on the left hand side of the display Press the button next to this label to toggle the state of the feature between ON and OFF NOTE The close information will be written to the Electronic Journal allowing it to be printed out or retrieved by a remote computer equipped with Triton Connect software version 3 0 or later Day Close reports initiated by this function will not be printed by the receipt printer ERROR ConNprrioNs There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 7 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS Function CHANGE SCHEDULE SET DAY CLOSE TIME DAY CLOSE TIME PRESS 2 FOR AM OR 7 FOR PM Factory Deraurr N A BACKSPACE gt HH MM SS XM CLEAR gt Access INSTRUCTIONS QUIT 1 Select CLOSE from the MANAGEMENT FUNCTION screen 2 Select SCHEDULE CLOSE 3 Select CHANGE SCHEDULE SET TIME gt DESCRIPTION This function is used to set the time in hours and minutes at which the terminal will automatically initiate contact with the processor and perform a close operation The time i
206. using Triton Connect Software Release release 1 8 or above e Receipt Printer Graphics Triton Connect Software Release 1 8 or higher allows a bit mapped graphic image in bmp format to be downloaded to the terminal This graphic is printed on the receipt when the PRINTED GRAPHIC option is enabled through the Management Functions This feature requires the addition of a Memory Expansion Module m ur e Prize Coupons Option Co The Cash Dispenser may be configured to award prize coupons to customers on a random chance or a withdrawal amount determined basis Coupons are awarded as printed messages N presented to the customer on a separate receipt The mes 4 sages consist of four lines of text with up to 40 characters c in each line The text of the message is entered from the terminal s keypad There are two methods of awarding coupons The RAN Congratulations DOM approach awards coupons randomly within a speci you have won mE fied percentage range such as 3 of transactions set in i the management Functions Cc The LEVEL approach awards a coupon to each customer that withdraws an amount equal to or greater than a spe O cific dollar value that is set in the Management Functions CD Figure 2 6 Prize Coupons TRITON SYSTEMS INC 2 10 For Sales amp Service Call 888 501 5246 MobELs 9600 9601 9620 9621 SINGLE CASSETTE CasH DISPENSER OPERATION MANUAL SECTION 2 FEATURES When a coupon is awarded the cash disp
207. values are the same AND are accurate Multiple Amount This is the value of the denomination of the cash in the currency cassette It must be set to a value that is at least 1 50th of the MAXIMUM AMOUNT For example if the MAXIMUM AMOUNT is 500 00 then the MULTIPLE AMOUNT must be at least 10 00 20 00 would also work A value of 5 00 however could not be used unless the maximum amount was set no greater than 250 00 5 00 X 502250 The factory default for the MULTIPLE AMOUNT is 0 00 TRITON SYSTEMS 3 7 INC For Sales amp Service Call 888 501 5246 SiNGLE CassETTE CasH DISPENSER OPERATION MANUAL www atmdepot com Compliments of SiNGLE CassETTE CasH DISPENSER OPERATION MANUAL MopeLs 9600 9601 9620 9621 SECTION 3 OPERATION AND SETUP e MAC Master Working Keys The MAC Master and Working keys are only used if an optional Secure Pin Entry Device SPED keypad has been installed and MAC ing is being implemented The MAC MASTER KEY is used to decrypt the MAC WORKING KEY Each key is a 16 character string consisting of a combination of the digits 0 9 and the letters A F The MAC MASTER KEY may be injected from a personal computer using a special floppy disk or entered manually at the keypad e PIN Master Working Keys The PIN MASTER KEY is used to decrypt the PIN WORKING KEY The Pin MASTER KEY was referred to as the MASTER KEY in previous versions of ATM operating software The PIN WORKING KEY was referred to as
208. will automatically inform the Processor and the customers account will be correctly credited The record of the successful reversal will be recorded in the journal record ERROR ConNprrioNs When the cassette runs out of money during a dispense operation an Error Code 33 feed failure will be displayed and the terminal will go out of service If the error condition is reset with less than about 1 2 to 3 4 of bills in the cassette an error code 182 will be displayed even with LOW CURRENCY CHECKING disabled To avoid this the Cash Dispenser must be reset with the cassette out of the dispenser or more than 60 bills must be loaded into the cassette NOTE If the cassette runs out of currency during a dispense the terminal will generate another call to the processor to reverse the amount not dispensed Do not reset or turn off the terminal during this call Doing so will cause the reversal to fail and result in an out of balance condition TRITON SYSTEMS INC 5 67 For Sales amp Service Call 888 501 5246 www atmdepot com Compliments of SINGLE CASSETTE CASH DISPENSER OPERATION MANUAL MobeELs 9600 9601 9620 9621 SECTION 5 MANAGEMENT FUNCTIONS Function INTERNATIONAL CURRENCY CURRENT MONETARY SYMBOL IS Factory Derauct COUNTRY SPECIFIC Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Select CASSETTE SETUP

Triton 9600 ATM User Manual

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