1 welcome to telenor one informera
Contents
1. 20 5 2 4 Search using an external lt 20 5 215 Play the message via the 20 5 2 6 Play the messages via the Internet browser eee eene eene 20 5 2 7 FOPWOF qTHOSSOUO 20 Telenor Sverige TELENOR SVERIGE AB 2010 telenor lt CALLO SS 21 MY PHONEBOONR 22 7 1 MANAGE PRIVATE CONTACTS IN THE ORGANIZATION cccccccssscessecessecessecesecessecessecessecessecessesessesensesenseens 22 7 2 PERSONAL CONTACTS 23 7 2 1 New personal COnN 23 7 2 2 EGIE CC gt CONTO 23 7 2 3 Delete a personal rer 29 8 MY INFORMATION 24 8 1 SUGGEST CHANGE 24 9 SETTINGS SE E E E AE 26 9 1 REFEREN E 26 9 1 1 FS PU 26 9 1 2 New quick launch button 5 27 9 1 3 Edit a quick launch button for diversion 27 9 1 4 Delete a quick launch button for diversion 27 9 1 5 Default settings for2. 5 TELENOR SVERIGE 2010 telenor User manual Telenor One Informera Telenor Sverige TELENOR SVERIGE AB 2010 telenor Index 1 WELCOME TELENOR ONE INFORMERA cccssccsssscsssccsssccsssccsssccsscccsscccsssccsssccesscsssscesssceenss 4 DINO CN 5 2 1 BIN m NM 5 2 1 1 Request a new 5 etie stet tease eese tense eain 6 2 2 TAE TART PA ccm Q 6 2 2 1 za ON gs o ERE TNT Nm r 8 3 1 sc NRI D E 9 3 1 1 Clickable 5 9 3 1 2 Presence and availability 9 9e THE SEARCHED FOR PERSON S INFORMATION ccccccsscessscessecessecessecessecessecessesessecessecesseccssseesseeesseeessueesseeesas 9 3 2 1 cle MEE ei MR x uum 10 3 2 2 uere 10 3 2 8 The person has 10 3 2 4 Adding a person to your private telephone 10 22 8 BES RE DB cHM
3. 17 now Th 18 Weeks All From Mo 09 00 Fr 19 nov until Ma 10 00 Sa Su 20 21 phone N akg telenor Telenor Sverige TELENOR SVERIGE AB 2010 telenor 4 4 1 New schedule booking To create a new booking in the schedule do the following e Click on the Add schedule button e Aform for entering the necessary information will appear Add schedule Reason From unti C Weeks Transfer to valid time period Reason Click on the down arrow in the drop down list to see all the reasons available Select a suitable reason by clicking on it From Select the day the booking should start Click on the down arrow in the drop down list to select the desired day Enter the time in the hh mm format Until Select the day the booking is to end Click on the down arrow in the drop down list to select the desired day Enter the time in the hh mm format Weeks Select whether the booking is to be active all odd or even weeks Click on the down arrow in the drop down list to select the desired option e Select action for a diverted telephone 16 Open telephone This option allows the telephone to ring even though there is diversion information active Check the box to activate this option Connect to operator The caller is diverted to an operator that handles the call Description Enter an optional description for the booking E
4. m 10 3 2 6 Mecca m 10 3 9 SHOW PRESENCE INFORMATION GRAPHICALLY ccccccssccessecesccessecesseceseecesseceseecessecessecessecessecessecesseseseeeaees 10 3 4 AVE SEAR O M 11 3 5 INTERNAL AND EXTERNAL PHONE BOOKS c ccccccccssccessecessecessecessecessecssseccssecessecessecessecessecessecessesesecensesenees 11 4 MANAGE PRESENCE INFORMATION ssccsssccsssscsssccsssccsssccsssccsssccsscccsssccsssccsssccsssccesscessscessscesess 12 4 1 NEW PRESENCE 13 4 2 EDIT PRESENCE INFORMATION 14 4 3 DELETE PRESENCE INFORMATION 14 4 4 14 4 4 1 New schedule booking iicet 16 4 4 2 Edit schedule oleo dia eR T UP 17 4 4 3 Delete a schedule 17 4 5 FAST DIVERSIONS O 17 MESSAGES uode duisi ro HW CHER E 19 o hd Grouping according to date eene eene 19 5 2 19 52 cu 19 5 2 2 Delete a 20 523 OCON m
5. Days when active Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays awe 9 6 2 Edit tips To edit a tip do the following e Click on the Ld icon to the right of the tip you want to edit e Place the cursor in text field and edit the text e Click Save 9 6 3 Delete a tip delete a tip click on the ud button to the right of the tip you want to delete 9 7 Timezone Here you can set your current time zone then click save Timezones are considered when you view colleagues in other timezones current availability an forwarding status the time stamps are translated to your time zone 34 Telenor Sverige TELENOR SVERIGE AB 2010 telenor 35 36 Telenor Sverige TELENOR SVERIGE AB 2010 telenor 10 HELP Under the Help tab the manual for Telenor One Informera in Pdf format can be found click on the icon representing the document to look at it on the screen Logged in as Anders Andersson telenor Search Divert my phone Messages Call history Phonebook information Statistics Settings Help out Help Documents The manual describes how you can take advantage of all the functions that are presented on the web 37 Telenor Sverige TELENOR SVERIGE AB 2010 telenor 11 LOG OUT To log out of Informera click on the Log out button located in the top right corner
6. Anna Svensson Carina Johansdotter Huvudko Telefonist Johan Karlstr m Ld Johannes Bratt Kjell Svensson Kristina Jonsson Lisa Carlsson Martin Sjolund Pelle Nilsson Hold the mouse pointer over the presence information of interest to see reason and time information in clear text All the names in the screen are clickable and are linked to the person s information There is another view that enables you to see the information week by week that also allows you to browse forwards and backwards by clicking on the left and right arrow 3 4 Save search It can be beneficial to save a type of search that is performed often e Perform the type of search you wish to save e Click on Save search at the bottom of the search result box will appear and ask you to enter thename of the search e Click Save The search will then appear as a quick launch button under the My fast choices headline 3 5 Internal and external phone books When performing a search one can choose between searching in the own organization or in the company s shared contact list At the top left corner one can choose from e Phonebook Internal Your colleagues that use this Search application e Phonebook Others The company s shared Phonebook Internal external contact list These contacts are Phonebook internal Phonebook Others administrated by you administrator Phonebook Total Phonebook Total Sear
7. To create a new diversion do the following telenor Divert my extension Reason Select reason v From 2010 Nov 19 w at 10 51 until g 2010 w 19 w at until further Transfer to Talsvar v or number Description for this diversion visible on the web Message visible for the operator only e Select a reason The organization has a number of standardized codes that it uses Depending on which code is selected the system calculates the default value associated with the selected code Lunch can e g be 45 minutes while Gone for the day probably means that the person will be available the next day at 08 00 Select a code that is best suited for the presence information that is being created e Check the from and until times https fy Tu We Th FrSaSu 12345 6 7 8 9 1011121314 1516 1718192021 22 23 24 25 26 27 28 29 30 Today Q 3 0 8 MB 24 MB 4 Once reason has been selected the from and until times will automatically appear These can readily be changed to anything of your choice Click on the lists and select the desired date and time The from and until date can also be selected directly using the calendar o Until further One can choose to have the presence information active indefinite instead of selecting a to time Check the in Until further box for that function e Forward to Select how the telephone should perform dur
8. General Busy and No reply Greetings Here you can record your own personal greetings which will be played for your incoming callers instead on the standard prompts You can record different greetings to suit your different situations such as aut to lunch ar busy the phone Standard greetings General Not recorded Busy Not recorded Ho reply Mot recarded Press kill for the greeting you wish to record In the next window enter the full telephone number to your current location and click Call The system will then call you up answer the telephone and then click on Ok There will be an example of a greeting shown on the screen and when you are ready click record to record your message After the recording is finished one can choose to save play record it again or cancel the procedure If you are pleased with the recording after listening to it click Save D When you are satisfied whith the recarding press Save If you want ta record more greetings you can stay on the line When you are done you can end bv hanging up the phone je No reply Swedish 115 RECDRDED 9 5 4 Forwards The settings for advanced forwarding rules for your telephone can be found here For instance you can configure that incoming calls are diverted to a specific number when you are gone for the day or transfer calls from a specific number to your private mobile phone 31 Telenor Sverige TELENOR SVERIGE AB 2010 telenor
9. lt 10 28 9 1 6 EO VOU CVU SEU Lu cerei qom DIEI esM 28 9 1 7 Change the extension you want to 28 9 2 WesvezP iiimuuc 28 9 3 29 9 4 usce 29 VO ENA 30 9 5 1 2 30 9 5 2 ADSIVEF SOLITOS s aequitate ens ENIM MR eMe MN P LM CM EDU M MN 30 9 5 3 Ciy spsT 31 9 5 4 gea ccc 31 9 5 5 NOU IUO NE eE 33 9 5 6 UT T O RTT TOT PES 33 9 5 7 Change PIN code for voicemail sse eene eene eene enne eren nennen eren nnns 33 Do T 33 9 6 1 PEDE 33 9 6 2 FA gg ace A N EE EAEE 34 9 6 3 EID LEER 34 oa FINEZ ONE 34 10 HELP P 36 11 LOG OUT m 37 Telenor Sverige TELENOR SVERIGE AB 2010 telenor 1 WELCOME TO TELENOR ONE INFORMERA This manual describes how to use Telenor One Informera The manual starts off describing th
10. information about yourself and your active presence information Logged in as Anders Andersson Search Divert my phone Messages Call history Phonebook My information Statistics Settings Help Log out Search Message My fast choices peius regc ee EIS Open telephone You have 1 of 2 messages Phonebook Internal Re iia a Dd SEER SEES BER s Lunch 45min 15 02 Simple search m Anders Andersson information 2 Upptagen 15min 14 32 Phone Number 046364809 Lote m ou First name Extension 2 0733364809 G tt f r dagen Lastname E Mail anders andersson telenor com Titel S ljare Add a new fast choice Extension Mobil 0733364809 Organization Browse tree On the left side one can search for colleagues when you press search the result will be presented in list form One can either make a simple search by entering anything of interest or one can make a more specific search by searching for first name last name or extension Searches can also be combine One of the strengths of the system are the flexible search possibilities On the search page one can easily and quickly search for colleagues or departments Logged in as Anders Andersson Search essages y My information Statistics Settings elp og out Search Namn Anknytning Organisation Avdelning d Andersen Anette 04657 XC ocessing Components Workshop anderson Paul 04677 P Tkaging Solutions AB GT Equipment Line
11. 7 Visa endast dagens meddelande Visa skickade meddelanden When a new message is received the Message tab will become red New messages are indicated with bold letters and can be marked as read after you have received the message SMS can also easily be sent from this page 5 1 1 Grouping according to date Messages are shown in full length and are grouped after the date they were sent Click on or to show or hide the groups 5 2 Symbols There are a number of buttons and functions to manage a message Pa Play the message in my telephone Forward to another person Saved messages 3 Delete message Lg Add a contact 9 Search using an external service g Play the messages in the Internet The message is saved browser 5 2 1 Save A message can be saved and is automatically protected from deletion by the system Click on to save the message in question 19 Telenor Sverige TELENOR SVERIGE AB 2010 telenor 5 2 2 Delete a message Click the ud icon to delete the message 5 2 3 Add a contact To create a contact from the information in a message click EJ to access the form for adding contacts The telephone number is copied automatically and only the other information must be entered 5 2 4 Search using an external service To use an external service to search for the person that has left a message click 5 2 5 Play the message the telephone To play the message using the telephone cli
12. Redirects Button controlled alternatives offer your incoming callers to be forwarded to other destinations far instance your colleague or customer service desk Push button controlled Button 6 Not configured Button 7 Mat configured Button 8 Not configured Pressing EJ or the button Add will take you to a view where one can select the destination as well as type of call for how the call will be forwarded Button controlled alternatives offer your incoming callers to be forwarded to other destinations for instance your colleague or customer service desk Hint you want to forward incoming callers before your greetings are played make a Direct forward Diversion Type of forwarding Direct Destination Forward to telephone number Advanced activation settings Call type General Save Cancel When you create a new forwarding rule the dropdown Type of forwarding will apperar Here you can choose how the forward will be activated e Direct The forward is activated when the incoming calls ebnters you voicemail e Button choice 6 7 8 The forward is activated when the caller presses 6 7 or 8 on the phone e Timeout The forward is activated when the Voice Mail determines that no caller interaction has been made Dropdown list Destination lets you choose between e Forward to phonenumber A prompt is played to the caller that the call is being forwarded Silently forward to phonenumber No prompt i
13. ail ie If the member has voicemail it will be indicated by this symbol 3 2 4 Adding a person to your private telephone book When one has found a person extension the information can be added to one s personal telephone book When clicking on person will automatically be added to personal telephone book 3 2 5 Search areas If the system is set for different search areas the user can choose to search in their own area only This greatly facilitates searches in large organisations and can be used to filter the results when other registers are not of interest 3 2 6 Messages Telenor One Informera also has messaging functionality Once one has found the desired person extension one can send a message by clicking on Send message The message is sent to the recipients mobile telephone vi SMS 3 3 Show presence information graphically To get an overview over who is absent all the presence information can be displayed graphically in what we call a who is where view The presence information is shown as coloured fields in a schematic representation for the day To show the view graphically click the icon One can choose which day or week one wants to look at by clicking on the calendar icon and then selecting day or week EH Choose day 10 Telenor Sverige TELENOR SVERIGE AB 2010 telenor Yem ar var 2007 02 20 HH Walj dag 6 00 9 00 10 00 11 00 12 00 13 00 14 00 15 00 16 00 17 00 Anders Marklund
14. ard Divert my phone My Information Favorites Favorites who is where Phonebook Messages Save Language This setting sets the language used in Informera and Informera Mobil plus administration of voicemail via phone swedish English Save Select the desired options and click Save 9 3 Search settings Under the search settings the default setting for the type of search used can be found One can choose to search for internal external or both types of contacts This is done by checking the box in front of the desired option and clicking Save Search Default search mode Phonebook Internal Phonebook Others Select the desired option and click Save 9 4 Messages The settings for the type of message delivery system that the operator may use to send you messages can be found here For these options to be available one must have a mobile telephone and an e mail address registered in the system 29 Telenor Sverige TELENOR SVERIGE AB 2010 telenor Change your delivery settings w Below is the alternatives that can be used by the operator to send messages fo you E mail 4 sms Save Select the desired options and click Save 9 5 Voicemail All the settings that the user can make regarding their voicemail are located here A menu with different categories will appear once one has clicked Voicemail Yoicemail Overview Answer
15. ches for both Internal and other phone books 11 Telenor Sverige TELENOR SVERIGE AB 2010 telenor 4 MANAGE PRESENCE INFORMATION One should always enter presence information if one is not available and this is done in the Divert my phone tab One can create new presence information by entering new information for it or by pressing one of the quick launch buttons under My fast choices A schedule can also be added for reoccurring PAM information Logged in as Anders Andersson Search Divert my phone Messages Call history Phonebook My information Statistics Settings Help Log out Diversion Divert my extension My fast choices Open telephone version Reason Select reason sj T Schedule From ga 2010 Nov 19 v at 10 24 Lunch samin 11 02 until 2010 v Nov w 19 at Upptagen i5min 10 39 M te itim 11 24 until further o m Transfer to Talsvar v gatt for dagen Future diversions sor number Add a new fast choice M te from m ndag 22 Nov 09 00 until m ndag 22 Nov 10 00 sch Avst mning Calls are transfered to Talsvar Description for this diversion visible on the web Message visible for the operator only lt The presence information is presented in several ways Sven Svensson Utetekniker Tillf lligt ute fran 09 20 ater 09 25 ute 5 minuter Stenungsund e Inthe search results the active presence informa
16. ck the 7 icon You will then be prompted to enter the number you are currently at so that the system can call you If the system has already called you up you can continue clicking on other messages and they will be played automatically in the telephone 5 2 6 Play the messages via the Internet browser To play a voice message in the Internet browser click on the LJ icon The Internet browser has different ways of playing sound files for some browsers this could take a few seconds 5 2 7 Forward a message One can send voice messages to colleagues that use Telenor One one can also write a short comment for the messages that will be shown to the recipient To send the message click the ud icon and enter the telephone number to the person you are sending to a compete telephone number and the comment text can be change if desired To send the message click on Forward Vidarebefordra meddelande Inkommet 2010 11 17 21 21 L ngd 25 Fr n 087880932 Vidarebefordra till Destination 081234567 Kommentar farwarded by 08123 321 45 vidarebefordra 20 Telenor Sverige TELENOR SVERIGE AB 2010 6 telenor CALLS Under the Call history tab all your calls can be found All the calls you have made as well as all the calls made to you by others can be found here Click on the call type to see a list of the calls made Answered The calls to your telephone that have been answered Not Answered Calls where your t
17. e different parts of the program followed by a short tutorial of the system The application can be accessed in two ways Telenor My pages Log in to http minasidor telenor se Thereafter go to Quick links and click on the Telenor One Informera link Direct Link https one telenor se is a direct link to Telenor One Informera Note that the web interface is optimized for a screen resolution of 768x1024 If you have a lower resolution the interface may change and make it harder to see all the necessary information The screen resolution is usually changed by right clicking the mouse on the desktop and selecting Settings Telenor Sverige TELENOR SVERIGE AB 2010 telenor 2 INTRODUCTION Telenor One Informera is a tool for the users of the presence and availability management PAM system Telenor One Using the tool one can create presence information send messages to colleagues and search for extensions in the company without having to ask an operator Telenor One Informera can be accessed using a Web browser i e Internet Explorer A link to Telenor One can usually be found in the company s intranet 2 1 Logging in The application can be accessed in two ways Telenor My pages Log in to http minasidor telenor se Thereafter go to Quick links and click on the Telenor One Informera link e Direct Link https one telenor se is a direct link to Telenor One Informera The first window that you are faced wit
18. e menus or the short ones Choose the preferred one and click Save settings 9 5 7 Change PIN code for voicemail The PIN code for your voice mail is changed here Enter the current code the new code confirm the new code once more and click Change code to change it 9 6 Tips Tips can be handled under this headline Tips are designed to aid the operators in answering the calls in the best possible manner An example of a tip is Please connect the call to my mobile phone if I am not available on my office telephone Tips when handling my calls W By adding a tip you can help the operator answer calls directed to you Example of a tip can be Please forward al calls to my mobie phone Once can also put a time constraint on a tip and choose for it to be shown only certain days This page also contains saved tips 9 6 1 Add a new tip Do the following to a new tip 33 Telenor Sverige TELENOR SVERIGE AB 2010 e Click on the Add new tip button telenor e Place the cursor in the text field and enter the information that is going to be visible to the operator e If tip is to have a time constraint enter the starting and ending date Clicking the calendar icon will display a calendar from where a date can be selected e If the tip should be valid only certain days of the week select the days from the list e Click Save Tips Time limited ti Start date B End date
19. elephone has been busy or you have been unable to answer Outgoing Calls that you have made yourself All All calls i e answered unanswered and outgoing Mot answered To From Name Time Length Ig r X 087880900 09 19 24 L3 X 087880900 09 19 02 L3 Onsdag F rra m naden Clear missed calls One can see information concerning the call 21 If the call was incoming or outgoing If the call is missed answered or ongoing at the moment The number of the caller or recipient of the call The name of the caller in case the system recognizes the number otherwise there will be an icon G that will allow you to search for the number in an external service The time the call was made The duration of the call Calls can be deleted from the call history by clicking kd Telenor Sverige TELENOR SVERIGE AB 2010 telenor 7 MY PHONEBOOK Under the Phonebook tab personal contacts can be added and managed in categories Logged in as Anders Andersson telenor Search Divert my phone Messages Call history Phonebook My information Statistics Settings Help Log out Telephone book Private contacts Private contacts Add a private contact Favorites add a favourite ga to search perform a search for the person and click on the star icon Namn Anknytning Organisation Avdelning Eriksson Anders 046362740 z Tetra Pak Sverige zB Customer Support L3 tn My co
20. h when you access https one telenor se is the login window Enter the extension number and password in the same manner as when logging in to My Pages After entering the information click Log in If the incorrect password is entered a window will appear informing you that the entered password is wrong press Enter or click on OK to try again If you are using an incorrect password or have forgotten it click the Request new password link and follow the instructions v lkommen till Telenor One Informera AM ot Login Phone Number 0733364809 Password Remember my login information Login Request new password Telenor Mina Sidor inutveckling 2001 2010 Tips Checking the Remember my login information box will make the information available next time you log in Telenor Sverige TELENOR SVERIGE AB 2010 telenor 2 1 1 Request a new password You will need your mobile telephone to change the password Click the Request new Password link a new page with instructions to follow will appear 2 2 The start page The first page you reach when logging in is Search and at the top you see a number of man functions in the form of tabs Search Divert my phone Messages Call history Phonebook My information Statistics Settings Help Log aut e Search Contains a list of all of the extensions in the system and you can search for extensions and name e Divert my telephone Under this
21. i Phonebook Internal Andersson Alf 04645 P Tkaging Solutions CV Flexible Lines i Andersson Alf 04683 C Operations 4 Team 3 Simple search andersson Andersson Anders 04667 Gloip Team gineering Design First name Andersson Anders 04677 P Tkaging Solutions AB PM Material Evaluations Lastiname Andersson Anders 04680 Andersson Anders 647ela Film Extension Andersson Andre 04615 Andersson Anita 046066 Andersson Ann Charlotte 046748 Ha HDQ Resource Mgr Team Ulf Larsson Andersson Ann Christin 046158 Crcial Operations CTPB Cluster Business Support Andersson 086030 zik Sverige AB ZPT1 Sales Organization Andersson Bengt M 046760 Pik Packaging Solutions AB PES1 SP Product Strategy amp Planning Andersson Bertil 046901 xak Processing Components XCP5 Plant Components rowse tree Andersson Bj rn 046440 Packaging Material FPSS1 Warehouse Andersson Bj rn 046350 Crcial Operations CKD02 Product amp Competencies Andersson Bo 046376 xak Dairy amp Beverage Management 9 Technical Sales amp Service Andersson Bo 046402 Pik Packaging Solutions AB PEP34 PM Implementation Programme Andersson Bo 046923 Pik Packaging Solutions AB PSCOT1 Production Lund TBA8 TB TBA19 Lines Andersson Carina 046909 Pik Packaging Solutions AB PEP36 PM Sales Administration Ardavenran Era Qnaestiang OTATA Adeninictestian Tips Note that one does not
22. ing active presence information o Open telephone This option allows someone to reach you even though there is presence information active Check the box to select open telephone In the diversion registration a green arrow indicates that you phone is open for incoming calls Other from 17 00 until 22 00 WEB Working late from home still available on phone o Connect to operator The caller is connected to an operator that handles the call o Connect to IVR The caller will be connected to your voicemail and will hear a message regarding your time of return o Forwarded diverted to another number Enter the complete telephone number including any prefixes that you wish to divert the telephone to e Free text for diversions If needed one can enter a text for the presence information This text will be shown to other users of the application 13 Telenor Sverige TELENOR SVERIGE AB 2010 telenor e Message One can leave a message for the operator taking your calls This message is only visible for the operator e Click on Divert my phone or press Enter to save the diversion When presence information is active it can be seen in the Divert my phone and My information pages Gone for the day from 17 00 until tomorrow Ea 08 00 WEB E Calls are transfered to Voicemail 4 2 Edit presence information Your active presence information is shown in all tabs except the me
23. iversions that are used often can be created by the user and they are easily available under My fast choices The diversions become active the second that the button in question is clicked My fast choices Open telephone Lunch 45min 15 09 Upptagen 15min 14 39 Mote itim 15 24 f r dagen Add new fast choice Mouse over the desired button and a short description of what the button means as well as the time of return will be shown The time of return text is shown directly if the return time is the same day 18 Telenor Sverige TELENOR SVERIGE AB 2010 telenor 5 MESSAGES Under the Message tab the interface for your voice mail inbox can be found Here one can listen to messages delete them and send a message to a colleague Inloggad som Anders Andersson kning H nvisa min telefon Meddelanden amta Min telefonbok Mina uppgifter Inst llningar Logga ut Skicka meddelande Meddelande SM InkomFr iln Tidigare Je 2010 04 23 12 10 39 Joel Torsson 0303040 2 Text test Langd 00 06 nder d 2010 02 19 12 53 04 9303029023 2 a 3080 Text Jones L ngd 00 04 t fr Antal sk tecken je 2010 02 05 10 52 28 9553359049 a Rensa Skicka 9 Je 2009 11 18 10 55 35 0303029023 a 300 ngd 00 0 Je 2009 06 02 15 09 15 Joel Torsson 030390940 a Langd 00 05 Je 2009 06 02 15 07 43 Joel Torsson 0303389890 L ngd 00 0
24. l appear that will let you browse to location of the desired Eli picture and after selecting it press Open Other information Titel e Select the desired category by selecting one in the M drop down list F retagskategori Webbsida e CI ick Sa ve Kontaktansvarig B SUN E Message delivery Fl sms lt o 7 2 2 Edit a personal contact To change the name of a private contact under Phonebook do the following e In the list of private contacts click on Lg to the right of the contact that is going to be edited e In the form that appears select and edit the desired information o If the category of the contact needs to be changed follow the steps for creating a new private contact o If the picture needs to be edited click the Delete picture button and follow the steps for creating a new private contact e Click on Save 7 2 3 Delete a personal contact To delete a private contact in the list of private contacts click ud to the right of the corresponding contact 23 Telenor Sverige TELENOR SVERIGE AB 2010 telenor 8 MY INFORMATION Under the My information tab all the detailed information about the user is located For the operator it is of great importance that the information available is correct and up to date This means that the user should check his information from time to time to make sure they are always up to date If any data that you have no privileges f
25. les 3 1 1 Clickable fields Patrik Olsson Spsterncesigner Clicking on a name will make that person s information appear Peter Olsson Spstenutveckiare Sven Svensson Utetetniker 3 1 2 Presence and availability information If there is any presence and availability information present ee extension that is displayed in red semester fran 09 53 ater imorgon 08 00 3 2 The searched for person s information By clicking on a person a view similar to one s own will appear Here one can find presence and availability information and any further information that is available Search Message My fast choices AMEN XEC es cd cd Open telephane Phonebook Internal 000000000000 t m M tttm Lunch45min i 20 45min 16 20 Uppt 15min 15 50 Simple search Anders Andersson information pptagen 15min Phone Number 046094809 M te itin 16 35 First name Extension 2 0733094809 f r dagen fo E Mail anders anderssan nor cor geen Ra Extension Mobil 0730964809 Telenor Sverige TELENOR SVERIGE AB 2010 telenor 3 2 1 Secret fields Your secret information is shown as orange striked out text That information is only available to oneself and the operators 3 2 2 Photos If there are member pictures in the system one can view pictures of all the members of the organization The recommended picture size is 110 100 pixels 3 2 3 The person has voicem
26. need to enter the entire address to find all instances of Fredric it is enough to write Fre in the field Telenor Sverige TELENOR SVERIGE AB 2010 telenor 3 1 Result list After entering all the desired search parameters and pressing Search the search result will be displayed in a catalogue like structure much like the one in the picture below The content that is displayed in the search result view is set during the installation of the system The example shows Name and title organisation department and the person s extension number If someone has active presence information it is shown as well Search Namn Anknytning Organisation Avdelning Andersen Anette 04657 XC ocessing Components Workshop Anderson Paul 04677 P Tkaging Solutions AB GT Equipment Line book Int iv Phonebook Internal MER Andersson AIf 04645 P Tkaging Solutions CV Flexible Lines Andersson Alf 04683 C Operations 4 Team 3 Simple search andersson mn Andersson Anders 04667 Gloip Team gineering Design First name Andersson Anders 04677 P Tkaging Solutions AB PM Material Evaluations Last name N Andersson Anders 04680 Andersson Anders 64 7el Film Extension Andersson Andre 04615 Andersson Anita 046066 Andersson Ann Charlotte 046748 Ha Pak Resource Team Ulf Larsson Andersson Ann Christin 046158 Crcial Operations CTPB Cluster Business Support Andersson Arne 086030 Zik Sverige 4B ZPT1 Sa
27. ntacts consist of contacts that the user adds himself are sorted in alphabetical order By clicking on the name of a contact all available information about that contact will be shown The private contacts are only visible to the user and he can create and categorize them himself 7 1 Manage private contacts in the organization One can also add contacts as favourites in the organization They will then be listed under personal contacts Once one has searched and found a person extension click on which will add the person to the private contact list as a favourite Private contacts Favorites To add a favourite to search perform a search for the person and click an the star icon Namn Anknytnin Organisation Avdelnin Eriksson Anders 046362740 Tetra Pak Sverige zB Customer Support R hn See 22 Telenor Sverige TELENOR SVERIGE AB 2010 telenor 7 2 Personal contacts Under the Phonebook the user can handle personal contacts that are only visible to him 7 2 1 New personal contact To create a new private contact do the following dons e Goto the Phonebook tab and select Add new contact E post e form with a number of information fields for the contact will then appear Faxnummer Addre o picture can be added to all personal contacts m Click on the Browse button to upload a picture Postadress Bes ksadress from your computer A window wil
28. nter a valid time period If the booking is valid during a limited time one can enter a start and end date Telenor Sverige TELENOR SVERIGE AB 2010 telenor valid time period ww M until further o Enter the from and to time as year month and day E g Valid time period Until further e Tick the Until further box if the schedule is to be valid indefinitely e Click new to save the booking 4 4 2 Edit schedule booking To edit an existing schedule do the following e Go to Schedule under Divert my telephone e In the list at the bottom of the page click on Ld to the right of the booking you want to change e Make the desired changes and click on Save 4 4 3 Delete a schedule booking To delete a scheduled booking do the following e Go to Schedule under Divert my telephone e In the list at the bottom of the page click on x to the right of the booking you want to delete 4 5 Fast diversions The easiest way to forward your telephone using presence information that is used often is via my fast choices All one needs to do is to click on one of the quick launch buttons e g Lunch 1h to forward the telephone for 1h from the time the button is clicked The presence information will become inactive and the phone will be opened once the designated hour is up 17 Telenor Sverige TELENOR SVERIGE AB 2010 telenor Quick launch buttons for d
29. ons i i i My fast choices The quick launch buttons under the My fast choices headline pen telephone can be found under the Divert my telephone and Search MINNIE NS REC NEUE tabs An unlimited number of custom quick launch buttons can NN The My fast choices quick launch buttons are stored in a list eSt f r agen where you can easily edit or delete existing ones fast choices These fast diversions will be visible an your own diversion page as separate buttons If you are using the mobile web these diversion quick launch options will appear there as well Add new fast diversion button 26 Telenor Sverige TELENOR SVERIGE AB 2010 telenor 9 1 2 New quick launch button diversion To create a quick launch button for a diversion do the following e Click on Add new fast diversion button e Aform will appear where the information for the quick launch button for diversion is entered o Reason Select one by clicking on a reason in the list o From Select the time the scheduled event begins based on when you click the button o Length Select for how long the diversion information is to be active Alternatively enter a time of return o Return at Enter the time of return according to hh mm o Transfer to Choose if your telephone is to be open or closed during the time period that the diversion information is active
30. or if the caller is to be connected to an operator DND or a specific number o Button caption Enter the text that is to appear on the button o Text visible in the web Enter the text that is to appear on your presence information e Click Save to save the button Tips The quick launch buttons under my fast choices are not activated until the button is pressed This means that it cannot be used for scheduled events and similar 9 1 3 Edit a quick launch button for diversion To edit a saved My fast choices diversion do the following e Click on Ld to the right of the quick launch buttons for forwarding you want to change e Make changes in the form and click on Save The change is saved 9 1 4 Delete a quick launch button for diversion To delete a saved My fast choices diversion click The fields the same row will be deleted 27 Telenor Sverige TELENOR SVERIGE AB 2010 telenor 9 1 5 Default settings for diversions The default settings for how your extension is going to be diverted when presence information is created The options that can be selected are the operator the IVR DND or to divert to a specific telephone number 9 1 6 Edit your default settings Click on the desired option and then click Save Change your standard diversion settings d This 15 your forwarding destinations These are added by choosing Mew forwarding target ar by specify new number when you crea
31. or to edit is inaccurate click on the Suggest changes button to make the operator aware of it or the Edit optional information to change personal information that you govern over yourself Inloggad som Anders Andersson S kning H nvisa min telefon Meddelanden Samtal Min telefonbok Mina uppgifter Inst llningar Hj lp Logga ut Anders Andersson 08111111 0708111111 Plats vrig information f r foto ee S e e ee Hanvisning Titel Programmerare Tillf lligt ute fr n 11 13 ter 13 15 WEB amp Chef personligt rende dpi i Samtal kopplas till Telefonist Ovrigt 1 More testing LLL OPEN Arbetstid 8 16 30 JD a Ge f rslag p ndringar Telefon fax och e post E Post anders andersson utveckling se Adress Rum Bl a rummet Plats Stenungsund Organisationstr d Visionutveckling Abonnenter Any presence information can be seen here and one can edit it or delete any irregularities 8 1 Suggest change If one notices that the personal information is incorrect or out of date one can by clicking the Suggest changes button send a message to the person in charge of entering personal Information in the system Your extension number will automatically be added to the message Do the following e Goto My information page and click the Suggest changes button e Edi
32. s played In the edit box you can fill in the phone number where to redirect the caller The last dropdown Call type lets you decide when to apply the forwarding rule General Busy No reply Activates the rule when you do not answer the caller A number activated The forward is activated when specific caller is calling you Note that the caller a number will be entered in the following web panel after you click Save e Forwarding reason Lets you decide whether the forward should be activated based on your own current activity such as meeting or gone for the day Note that you can have more than one active forwarding rule You can add new rules by clicking Add Below you can see an example where two different fowarding rules are active for the Button choice 8 32 Telenor Sverige TELENOR SVERIGE AB 2010 telenor Push button controlled Button 6 Not configured id Button 7 Not configured Lg 9 Button B Silently forward to 08123456 Only valid for A number 089045789 Lj L3 9 Button B Silently forward to 0303385628 Only valid for A number 030345172 Lj L3 Add 9 5 5 Notifications The settings for how you will receive notifications and how they will appear can be found under this category Notifications Notification options Notifications delivered by E mail SMS Save 9 5 6 User interface The only thing that one selects here is whether one wants the system to read the long descriptiv
33. settings Greetings Farwards Matificatians User interface Change PIN code for voicemail 9 5 1 Overview The overview displays all the information in an concise manner One can click the headlines under preferences to go directly to the setting in question These settings will however be described according to the main voicemail menu Preferences Incoming call handling Absence messages amp voice mail Main language Swedish Push buttons 3 English Greetings Please record a general greeting Forwards Mone Notifications Email SMS User interface English long menu phrases Password Associated numbers Automatic login from 0733364 Mobile number 0733364 9 5 2 Answer settings The settings for how your voice mail should handle an incoming call are located here One can also see the language settings for the voicemail Select if the voicemail should be activated and whether the absence message should be read to the caller or not 30 Telenor Sverige TELENOR SVERIGE AB 2010 telenor Incoming call handling D These settings determine what your voice mail prompts your incoming callers Language for incomming calls Main language Swedish Push buttans 3 English Functions for incomming calls Absence message Yes mail 9 5 3 Greetings One can edit and manage the personal greetings under this headline There are usually three different greetings one can edit and those are
34. ssage tab which makes it easy to edit or delete it if needed Future diversions To edit existing presence information do the following e Go to a page where your presence information is Vising partner i un mrs 39 00 NEB d visible Future diversions are only visible in the qute from m ndeg 22 Nov 09 00 until m ndag 22 Nov 10 00 Divert my phone tab Avst mning Calls are transfered to Talsvar e Click on this E icon in the diversion box The diversion form will appear allowing you to edit the information Click on Divert or press Enter to save 4 3 Delete presence information Saved diversions One can always delete registered diversion information Do the Eg UNUM EU Mote from 10 39 until 10 59 WEB i 1 i Meeting with partners i following Calls are transfered to 5 e Go to a tab where the active diversion can be seen e Click on in the diversion box The diversion is deleted 4 4 The Schedule Instead of creating singular diversions one can use the schedule to divert the telephone for recurring diversions The schedule link is located on the left side of the page a 14 Telenor Sverige TELENOR SVERIGE AB 2010 Overview D cT T IIS o Schedules Reason 3 M te 13 Valid from 2010 11 18 Avst mning Add schedule 15 Show schedule far Week 46 16 Valid to until further
35. t the fields that need to be updated e Click on Save 24 Telenor Sverige TELENOR SVERIGE AB 2010 Your information Here you can change your information These changes are reviewed by a qualified personnel and are submitted after an approvement fram this person E Mail anders anderssanigitelenar cam Mobil 07933648909 D UI Telefonmodell Telefon bytes etter Misc Information about the change Send telenor The changes are sent to an operator that has privileges to edit the personal information The user will receive a message when his information has been updated 25 Telenor Sverige TELENOR SVERIGE AB 2010 telenor 9 SETTINGS A number of settings for one s own extension and web can be made by the user in the system Remember that any changes made for a shared extension affect everyone using that extension Logged in as Anders Andersson telenor Search Divert my phone Messages Call history Phonebook My information Statistics Settings Help Log out Settings Settings Under the settings page you will find all the configuration possibilities Please keep in mind that changes Reference performed a shared extension will affect everyone that shares it Language and web settings Search settings Message settings Yoicemail Tips Time zones 9 1 Reference Under the Reference headline settings for diversions made in the user web can be found 9 1 1 Fast Diversi
36. tab you can manage forwarding your telephone and any schedules as well e Messages This tab contains a list of all of your messages and you can also send messages to colleagues e Call history This tab contains a list of all of your calls incoming calls outgoing calls and of course any missed calls as well e Phonebook Under this tab you manage your private contacts e My information This tab displays your personal and forwarding information e Settings Settings for the system are managed here e g my fast choices message settings changing passwords the voice mail inbox etc e Help The manual for Informera in pdf format is available here e Log out Click here to log out Telenor Sverige TELENOR SVERIGE AB 2010 telenor 2 2 1 Organization trees Other than the functions described above there is a button on the left side below the Organization tree headline that allow you to browse the organization tree When you click on Browse tree it will look something like the picture below Organization Hide all Show all i organisation Marknad Ae Utbildning Anders Eriksson Pelle Eriksson saljare Clicking on a department in an organization will initiate a search so that one can easily see all its members Telenor Sverige TELENOR SVERIGE AB 2010 telenor 3 SEARCH The first page that you access is usually the Search page It contains a search function
37. te a diversion ar speed diversion button The current choice Telefonist C The name of the diversion destination Talsvar Mew farwarding target 9 1 7 Change the extension you want to divert Choose if the diversion should affect both the primary and secondary extensions This is e g used if one has an office and mobile telephone and will alow you to choose if any diversions shoudl affect both or just one of the telephones If this option is changed all existing diversions will be affected the next time this extension is opened or closed Change which extension you want tn divert Below you can see the choices available to change how your diversions affects your primary andor secondary extension Description Primary extension 046364809 vt This feature is an extra option and if your company has chosen not to acquire it this feature will not be available The options in the drop down list are Description Leave the Secondary extension 07333648059 Bath extensions 9 2 Language and web settings The setting for which tab will be default when logging in as well as the language setting for Telenor One Informera e g to set it to English can be found under this headline 28 Telenor Sverige TELENOR SVERIGE AB 2010 telenor Language and web settings Start page This is where you specify what page should be displayed directly after you have loggged in ta the web Search page stand
38. tion is shown in red Saved diversions e Under the My information tab the active presence Mite from 14 10 until 15 10 rE information is shown in bold red letters within a E frame In parenthesis one can see who has created Calls are transfered to Talsvar the specific information 5 7 e Future presence information that is not active yet is TOR shown under the Future diversions headline By INC ee ee ae SE MEN Mate from thursday 28 Jan 14 06 clicking future PAM information will be shown until thursday 28 Jan 15 06 WEB Gy Meeting If there are several overlapping instances of presence ES dn iB Teva information only one message with the final time of UT return will be shown When there are several overlapping instances of presence information IVR will read the date and time of return 12 Calls are transfered to Talsvar bee mom omm om om om om omm om omo mo momo mo m m o momo m Telenor Sverige TELENOR SVERIGE AB 2010 4 1 New presence information Presence information can be crated using the form in the middle of the page The diversion time can be calculated using the company s working hours If one e g chooses Gone for the day on Friday and no active selection is made for Until Saturday the system will automatically set the return time Until Monday if this is set up in the system
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