RTX100-3Q_user_manual_REV1.0
Contents
1. I Protecting Your Digital Assets j i ia a E E DE BE RTX 100 30 USER MANUAL Revised 12 12 2011 Features e TrayFree technology no need to install your hard drives into trays Simply slide in a SATA drive and shut the door e Patented custom SATA drive interface is built to withstand thousands of drive insertions e Fast data connection options USB 3 0 eSATA and dual FireWire 800 e Sturdy aluminum case provides excellent heat dissipation and rugged durability e Passive cooling system incorporating thermal pads and plates allows silent fanless operation e Slide lock secures drives during transport RTX100 3Q User Manual A9 100 0006 REV 1 0 CRU Table of Contents 4 Pre instalation Steps O BUsingRTKOOS OO OOOO Oa 3 1 Usage with Macintosh Computers 4 Warnings and Notices o O5 5 Frequently Asked Questions lt b 7 1 Pre Installation Steps 1 1 Accessories Check the accessories with your RTX100 3Q The box should contain the following items Item Quantity USB 3 0 cable 1 Tool for sliding lock Quick Start Guide and Warranty Information RTX100 3Q User Manual A9 100 0006 REV 1 0 CRU 1 2 Identifying Parts Take a moment to familiarize yourself with the parts of RTX100 3Q This will help you to better understand the remaining instructions Front View of RTX100 3Q and RTX100 3SJ wy Ejection Handle Lock Rear View of RTX100 3Q U2. Notices e f your drive is inserted incorrectly it may cause damage to the internal connections Be sure to only insert 3 5 SATA drives and to insert them properly Do not eject the drive while it is being accessed Data loss could result e RTX100 3Q is made of aluminum to help with cooling Although it can be used lying flat we recommend that you position it vertically on its stand to aid heat dissipation 1000GB drives get hotter than smaller capacity drives so the usage of additional external cooling Such as a fan is recommended e Do not move RTX while the drive has power e Although a drive can be accessed without locking the ejection handle locking is recommended to keep from accidentally ejecting a drive while in use Use caution when pulling on the ejection handle so that if it is locked you do not break the handle 5 Frequently Asked Questions Q Can you tell me why my eSATA device appears as a Parallel SCSI device in System Profiler A The Serial ATA tab in System Profile shows devices attached to the internal SATA bus but not always devices attached to an eSATA host card Sometimes these devices will appear under the heading Parallel SCSI instead This is entirely normal and does not indicate a problem with the device or its drivers Q Why is my hard drive experiencing data corruption A Many things can cause data corruption on hard drives whether they are inside your computer or inside an external storage produ
3. com techsupport WiebeTech is a brand of CRU We also offer phone support at 800 260 9800 and 866 744 8722 2011 CRU Acquisitions Group LLC All rights reserved RTX and TrayFree are trademarks of CRU Acquisitions Group LLC Other marks are the property of their respective owners Limited Product Warranty CRU DataPort CRU warrants RTX to be free of significant defects in material and workmanship for a period of one year from the original date of purchase CRU s warranty is nontransferable and is limited to the original purchaser Limitation of Liability The warranties set forth in this agreement replace all other warranties CRU expressly disclaims all other warranties including but not limited to the implied warranties of merchantability and fitness for a particular purpose and non infringement of third party rights with respect to the documentation and hardware No CRU dealer agent or employee is authorized to make any modification extension or addition to this warranty In no event will CRU or its suppliers be liable for any costs of procurement of substitute products or services lost profits loss of information or data computer malfunction or any other special indirect consequential or incidental damages arising in any way out of the sale of use of or inability to use any CRU product or service even if CRU has been advised of the possibility of such damages In no case shall CRU s liability exceed the actual money pai
4. in that it only allows you to recover one file per session but it will tell you if it even sees any files Q just connected my eSATA product to my computer for the first time turned on the power but the drive did not spin up Is the drive dead A SATA drives will not power up if a SATA cable is plugged into them but no valid connection is established with a host To test this unplug the SATA cable but leave the power plugged in If the drive spins up in this configuration then the problem can be attributed to the SATA host i e eSATA host card Q Can hot swap drives with this product A Only if the eSATA SATA host supports this feature All eSATA host cards currently sold by CRU WiebeTech support hot swapping Third party host cards may or may not support this feature Q It is possible to boot to the external drive s in this product A Only if that feature is supported by the eSATA host to which you are connecting Many eSATA hosts do not support booting If this feature is important to you you should read the technical specifications of any host card you re considering to make sure it supports booting Q Why won t the computer let me eject or unmount my drive A There may be a software application running in the background with an active link to the drive Sometimes you may see a message such as The disk is in use and could not be ejected Try quitting applications and try again It could be a background applica
5. SB Port Power Switch 4 J iy iy SS eSi TA USB3 0 FW 300 FW300 POWER eSATA Port Power Connection Port FireWire 800 Ports 2 Using RTX100 3Q 2 1 Installing a Hard Drive RTX100 3Q features TrayFree technology so installing a hard drive couldn t be easier Simply pull the ejection handle to open the door slide a SATA drive inside and shut the door behind it RTX100 3Q User Manual A9 100 0006 REV 1 0 CRU 2 2 Connecting and Powering RTX100 3Q Plug in the data cable and power cord RIT X100 3Q can connect to your computer in one of several ways Cables for all data connection types are included for your convenience Plug the power adapter cable into a grounded electrical outlet Your RTX is now ready to use Turn on the power switch on the back of the unit If your drive is already formatted you can begin using it right away New hard drives will need to be formatted before they can be used 3 Usage with Mac and Windows Operating Systems Mac 3 1 Usage with Mac OS X 3 1 1 Compatibility RTX uses 3 5 inch SATA Serial ATA hard drives only RTX does not require drivers for operation under Mac OS X However if you install a host card specifically to work with this product that card may require drivers See your card s User Manual for drivers and instructions 3 1 2 Formatting a drive If you purchased your RTX pre populated with hard drives this step should not be necessary unless you wish to change the f
6. ct Malicious software OS bugs failure to properly disconnect external devices or no reason at all Data corruption or loss is therefore not covered by warranty this is the case with all rational companies in the storage industry The first thing to try is restarting both the computer and the external device If the data is still corrupted try running built in OS utilities such as Mac OS X s Disk Utility First Aid on the hard drive For best results boot your computer with a Mac OS X Installation CD and launch Disk Utility from the CD When you reach the Mac OS Installation program you can run Disk Utility from one of the menus at the top of the screen From Disk Utility you can run Verify Disk and Repair Disk to find and fix any errors that may be present in your Mac OS installation If the OS utility doesn t help you may need Data Rescue This is a great solution for recovering lost data from a hard drive which has suffered data loss or corruption If there is a true hardware failure of your hard drive that prevents it from communicating with your computer there is no software solution in existence that can fix this problem However since we cannot tell you with any certainty whether or not you are RTX100 3Q User Manual A9 100 0006 REV 1 0 CRU experiencing hardware failure in your particular hard drive we would encourage you to download a free demo version of ProSoft s Data Rescue from www prosofteng com It is limited
7. d for the products at issue CRU reserves the right to make modifications and additions to this product without notice or taking on additional liability FCC Compliance Statement This device complies with Part 15 of the FCC rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at this own expense In the event that you experience Radio Frequency Interference you should take the following steps to resolve the problem 1 Ensure that the case of your attached drive is grounded FE Tested to comply 2 Use a data cable with RFI reducing ferrites on each end with FCC standards 3 Use a power supply with an RFI reducing ferrite a
8. drive this step should not be necessary unless you wish to change the format or erase the drive To format use the Disk Management utility a Right click on My Computer then select Manage The Computer Management window will open b In the left pane of this window left click on Disk Management c The drive should appear in the list of Disks in the lower middle right pane see picture below You may need to scroll down to see it If the drive is already formatted you can identify it easily by its volume name If it s unformatted the Drive Properties Box will say Unallocated and you ll need to initialize the disk before formatting it Initialize the disk by right clicking the Device Properties Box and selecting Initialize Disk RTX100 3Q User Manual A9 100 0006 REV 1 0 CRU Computer Management mse i Action View File Mi Help e s A E3 B E se amp n age File Active Crash Dump Prim Blah blah blah F 3725 93 GB F S Healthy Primary Partition Device Ja Drive Propertiog gt isa Properties d To format the drive right click the Drive Properties Box and select Format e If you are prompted to select a partition type select MBR for volumes 2TB or smaller or GPT for volumes larger than 2TB Note Windows XP does not support GPT or volumes larger than 2TB f Click through several more windows leaving the default settings until y
9. is unformatted a message will appear on the desktop saying that the disk is unreadable You can use OS X s Disk Utility to easily format the drive see section above Mo Unmount the volume before powering down the unit by dragging the volume s icon to the trash bin or by selecting the volume then pressing Command E Disconnecting the unit without first unmounting the volume can result in data loss 3 1 4 Creating a Boot Drive To activate this feature you must first install OS X on the hard drive in your carrier The easiest way to do this is to clone an existing system drive using a utility such as Carbon Copy Cloner or Super Duper Next go to System Preferences gt Startup Disk A window will list the available bootable volumes Select the volume from which you wish to boot Another method is to hold down the Option key during boot up A screen should appear that allows you to select the volume you wish to use This is useful if you wish to boot from your RTX hard drive only some of the time ay 3 2 Usage with Windows operating systems 3 2 1 Compatibility RTX uses 3 5 inch SATA Serial ATA hard drives only RTX does not require drivers for operation under Windows XP Vista or 7 However if you install a host card specifically to work with this product that card may require drivers See your card s User Manual for drivers and instructions 3 2 2 Formatting a drive lf you purchased your RTX pre populated with a hard
10. ormat or erase the drive To format use Mac OS X s Disk Utility found in the applications folder a Click on the drive in the window to the left see picture below b Click the Erase tab in the window to the right see picture below c Select the format type Most users prefer Mac OS Extended with Journaling HFS which is required for compatibility with Time Machine OS 10 5 or newer If you need to use your drive with both Mac and Windows computers select MS DOS File System instead d Enter a name for the new volume and then click Erase to start the process OOA Disk Utility te a al e Burn New Image Convert Verify 2 Log S 115 0 GB HD5722512WL gt Dual 500 G4 To repair a disk or volume select its icon the list o ee left and click Re a Disk 211 3 MB MATSHIOADY ne apar a permission problems on a fick or volume that has Mac OS X installed and clic issions 184 0 MB Untitled 0 eh k ha Ge rify bu t st the disk or hanging anything 1s to te he per oe cha Ea a 7 ebeTech To repair our sta Sat sk start up is om you See ae gt E all disc CD or an then choose Utilities gt Dis k oe lity RTX100 3Q User Manual A9 100 0006 REV 1 0 CRU 3 1 3 Mounting and unmounting volumes non ee If the hard drives installed in the product are already formatted an icon if representing the drive s volume will appear mount on the desktop You can begin using the volume right away If the drive
11. ou see a window that allows selection of a file system Choose NTFS and enter a name for the new volume Be sure to check the box labeled Perform a quick format unless you want to completely erase any data on the drive and have time to wait A quick format should take less than a minute while standard formatting may take several hours g Click Next and then Finish to start the format process When the format is complete the Drive Properties Box will update to show the new volume name The new volume can now be found in My Computer 3 2 3 Mounting and ejecting volumes If the hard drives attached to RTX are already formatted you can begin using the volume right away When the unit is properly connected and turned on a window may open to allow you access to the volume If no window appears you can find the volume by double clicking My Computer Eject RTX before powering it down by single clicking the green arrow icon on the task bar then selecting Safely remove Windows will indicate when it is safe to disconnect RTX Disconnecting the unit without first ejecting it can result in data loss 3 2 4 Creating a Boot Drive Some PC motherboards support booting from an external device To activate this feature you will need to adjust the motherboard s BIOS settings Check with your motherboard s manufacturer or owner s manual for details RTX100 3Q User Manual A9 100 0006 REV 1 0 CRU 4 Warnings and
12. pproximately 5 inches from the DC plug 7 FOR OFFICE OR COMMERCIAL USE 4 Reorient or relocate the receiving antenna i RTX100 3Q User Manual A9 100 0006 REV 1 0
13. tion like Sherlock or the Finder This is not a defect or issue caused by the WiebeTech device Try invoking the Force Quit feature in OS X to see what software may be running For Windows XP the equivalent command is CTRL ALT DEL Drives connected to the computer via eSATA cannot be ejected in Windows the way FireWire drives can However freeware utilities are available on the internet that provide a similar function Q Can access drives formatted NTFS on my Mac A Mac OS 10 3 or higher allows drives formatted in NTFS to mount and be seen as read only volumes Data may not be written to the drives but it may be copied from the drives RTX100 3Q User Manual A9 100 0006 REV 1 0 CRU 6 Technical Specifications USB 3 0 up to 5 0 Gbps Interface Types amp eSATA 3G up to 3 0 Gbps Speeds FireWire 800 up to 800 Mbps Actual throughput is drive dependant Drive Types Supported 3 5 SATA hard drives 2 Terabytes Windows 7 Vista XP Mac OS X Linux distributions that support the desired connection type Power Switch 2 position On Off Input 100 240VAC ga a Output 12 5 V 2 2 A External Material Aluminum alloy case Product Weight 4 pounds empty 6 pounds with drive 228mm x 133mm x 37mm We don t expect anything to go wrong with your CRU product But if it does Tech Support is standing by and ready to help Contact us through www cru dataport com support Operating System Requirements or wiebetech
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RTX100 3Q_user_manual_REV1.0