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USER MANUAL FOR COMPUTERISATION OF RECORDS

1. Details that need to be keyed in include Name The name of the crew including master Gender Select from the dropdown list Male or Female dd mm yyyy format nationality Traveller Group Select from the dropdown list the group that the crew belongs to The groupings are Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 32 of 86 CREW Shipping Agent Module User Manual MJLP Sticker UIN FIN Pass Expiry Travel Document No Travel Document Date of Expiry Version 3 6 Singapore Citizen SC Singapore Permanent Resident SPR Multiple Journey Landing Pass Holder MJLP Holder Employment Pass Holder EMP Holder Work Permit Pass Holder WP Holder Student Pass Holder STP Holder Not Applicable Foreigner without any FIN or MJLP Key in the NRIC if SC SPR FIN if Long Term Pass Holder or MJLP Sticker Number if MJLP Holder Leave blank if crew is a foreigner Use the pop up calender or key in the date in dd mm yyyy format for the FIN or MJLP expiry date Key in the crew s travel document number Either the passport number or seamen book number If no number key in SEAMEN Use the pop up calender or key in the date in dd mm yyyy format of the
2. SHAN NCS COM SG SHIPPING AGENT FRONTEND MJLP DELEGATOR TRUSTED PARTNER _ MJLP active x Version 3 6 To delete an account at the main user maintenance list check the box and click on Delete LIST OF USER ACCOUNTS SNo UIN FIN Hame T 55324034H USERS 2 S14791844 USERS 3 S6717354F USER 11 4 9754210D TAN AH KOW E 5 S7915350H SUWA JEN YANG O amp S85145404 HO HUISHAN T 509190751 A1003A USER Role MJLP EXCLUSIVE USER FRONTEND MJLP MJLP EXCLUSIVE USER SHIPPING AGENT SHIPPING AGENT FRONTEND MJLP SHIPPING AGENT TRUSTED PARTNER FRONTEND WIC SHIPPING AGENT FRONTEND MJLP DELEGATOR TRUSTED PARTNER MJLP EXCLUSIVE USER Delete Request for New Acco unt Status DELETED DELETED DELETED ACTIVE ACTIVE ACTIVE DELETED There will be a message to inform you that the record is successfully deleted The record in the list would be grey out and you will not be able to access the record Message e Record s Bare deleted shipping Company A1003A NAME T matching record s Pagel LIST OF USER ACCOUNTS SNo UIN FIN Hame 1 55324034H USERS a S147o1344 USER 4 Caution First Previous Next Last Robe MILP EXCLUSIVE USER FRONTEND MJLP MJLP EXCLUSIVE USER Status DELETED DELETED DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once
3. C PRIVACY TAB e Click on SITES e Under Address of Web Site enter psi gov sg and click on ALLOW e Under Address of Web Site enter singpass gov sg and click on ALLOW Per Site Privacy Actions Manage Sites fi You can spechy which Web sites are always or never allowed to use Zh cookies regardless of their privacy policy Type the exact address of the Web site you want to manage and then click Allow or Block To remove a site from the list of managed sites select the name of the Web site and click the Remove button Address of Web site Allow Managed web sites Domain Setting p i gov 2g Always Allow ngpags gow sg Always Allow Remove All 4 For setup of browser and system requirements to access SingPass please refer to the SingPass web page on eCitizen portal The link is given below http www ecitizen gov sg singpass sys_ requirements htm Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 11 of 86 CREW Shipping Agent Module User Manual Version 3 6 1 3 2 Errors Encountered Error A Error on Page Terms and Conditions FAQs Help i Immigration amp Checkpoints Authority Computerisation of REcord for creW Clearance System CREW Submission Upload File Enqu
4. Computerisation of REcord for creW Clearance System CREW WELCOME TO CREW SYSTEM In order to use Singpass t is recommended that all the client PCs are installed with JRE 7 5 or above You can download the latest JRE version in http java com eny From 1 January 2009 all entities that are registered in Singapore such as businesses local companies and limited liability partnerships LLPs will have a Unique Entity Number UEN as its identification number This new UEN will replace all other identification numbers such as ROB nos ROC nos CRN nos and ROS nos issued to your company which are used to login to CREW system Kindly click UEN Webpage for more information With effect from 01 September 2006 Immigration amp Checkpoints Authority has introduced the web based Computerisation of REcord for creW Clearance System CREW This system aims to Provide a one stop serwice for all local shipping agents of vessels to submit e manifest fe g wessel details crews passenger information list arrival departure details to ICA wia the Internet as applications for crew clearance and related matters Allow ICA to capture and store submitted e manifest quickly and accurately for online processing Automate the crew and passenger screening and clearance approval rejection processes upon receipt of these applications e Provide online enquiry and retrieval of crew and transit passengers records Facilit
5. Page 1 First Previous Next Last CREW INFORMATION Tick to Name Traveller Pass MJLP Sticker No Landing Pass Travel Travel Duties No Transfer a Cender Nationality Group Expiry UIN FIN Expiry Date Document No acd epee on Board 1 SSAA01 Male 03 07 1980 AUSTRALIA NOT jibe ABLE 23 01 2009 SSAA01 10 10 2009 DUTY Page 1 First Previous Next Last of 1 Pages DECLARATION J declare that the information furnished in the application is correct and true If the application is submitted successfully a confirmation page will be displayed with the Transfer Application Reference number listed You can print this page for future reference CREW TRANSFER LOGIN ID S200S50104 Your application has been submited success tfulby on 27 01 2005 at 08 35 PM our application reference number i TR2005012707 40 Plea e print this screen for reference and take note of the abovwe application reference number You will be informed of the outcome as soon as possible via SMS and e mai Thank wou Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 67 of 86 CREW Shipping Agent Module User Manual Version 3 6 2 2 6 Extension of Stay This module allows you to request for extension of stay for your crew You
6. QOwner Charter Immigration Anchorage Berth ICA Pre Clearance Section Officers are allowed to make the additional following changes Estimated Date Time of Arrival ETA Next Destination Is the vessel heading to Jurong Island Private Wharves Jetties Piers Buoys and Shipyards during port stay Vessel on Tow indicator Purpose of Call Once your Actual Date Time of arrival has been confirmed you are allowed to only change Estimated Date Time of Departure ETD Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 70 of 86 CREW Shipping Agent Module User Manual Version 3 6 2 3 2 Confirm Actual Date Time This module is used by the shipping agent to update the actual date and time that a vessel arrives and departs Without confirming the actual date and time of arrival you will not be able to proceed to do crew Sign Off Extension Transfer or submit a Departure application If there is no actual date and time of departure crew granted ADIC will not have exit records Thereafter agent will not be allowed to submit the next arrival application for the same vessel as system detects that vessel did not depart as there is no actual date time of departure The Confirm Actual Date Time module is found by m
7. A GENERAL TAB e Click on SETTINGS e Select EVERY VISIT TO THE PAGE B SECURITY TAB e Click on TRUSTED SITES and then click on SITES e Under Add this Web site to this zone enter https crew ica gov sg and click on ADD e At TRUSTED SITES zone click on CUSTOM LEVEL button e Under Scripting enable Active Scripting e Under ActiveX controls and plug ins enable Initialize and script ActiveX controls not marked as safe Security Settings Securty Settings Settings Settings Scripting F Actives controls and plug ins Active scripting Fi Download signed Actives controls Disable Disable f Enable Enable Prompt Prompt 5 Allow paste operations via script Ei Download unsigned Actives controls O Disable Disable Enable Enable Prompt Prompt Scripting of Java applets Ei Initialize and script Activex controls not marked as safe Disable Disabl nese f Enable a Frompt D Prompt ee k eh ee a en Se eee l Lamr we kbs manki kiu F Reset custom settings a Reset custom settings Reset to Medium Reset E Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 10 of 86 CREW Shipping Agent Module User Manual Version 3 6
8. GRT 300 tonnes Net Registered Tonnage NRT 200 tonnes Port of Registry BRITISH EY EMOUTH Flag BELARUS Estimated Date of Arrival 29 02 2008 Estimated Time of Arrival ETA 22 00hr Date of Proposed Departure 01 03 2008 Estimated Time of Departure ETD 22 00 hr Last Place of Embarkation BRITISH FALMOUTH Next Destination COLOMBIA CARTAGENA The rest of the process is the same as the Crew Sign On Batch With No Arrival Reference You would still be able to change the Agent information and at the Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 60 of 86 CREW Shipping Agent Module User Manual Version 3 6 Preview tab you are to attach the file containing the sign on list check the declaration boxes and submit the application 2 2 4 Crew Sign Off To do a crew sign off from a vessel the vessel arrival application must have been approved Agent can apply for crew sign off regardless whether vessel is in port r not The crew sign off module allows you to sign off a crew from one vessel Singapore Citizen Singapore Permanent Resident not holding Special Passes and FIN holders leaving Harbour Craft Ocean Going or Harbour Craft Local do not need to apply for Sign Off they can be deleted in the departure application di
9. This new agent will then be the one to be informed of the outcome of the application At the end of the list 1s an indicator for the agent to indicate if they wish to be notified by SMS Default value is the box will be checked ie Yes If you do not wish to be notified by SMS then uncheck the box Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 47 of 86 CREW Shipping Agent Module User Manual Version 3 6 Crew Information Tab Click on the Crew Information Tab The crew list would have been populated and no changes are allowed Vessel f Agent Crew Transit Landing Information ine ae Information Passenger Passenger 15 matching record s Page 1 Select to delete First Previous Next Last CREW INFORMATION MJLP 7 7 oe S No Sree fame pase Nationality Gender pee ee Rep J Siete erie pra Upi p Date FIN No Date of Expiry Board NOT 1 SS54A01 0 07 1950 AUSTRALIA Mal APPLICABLE Sohal 10 10 2009 DUTY NA NOT z 554 403 080741980 AUSTRALIA Male APPLICABLE 554403 10 10 2009 DUTY NA NOT 15 S54402 089071980 AUSTRALIA Male APPLICABLE 554402 10 10 2009 DUTY NA Page 1 First Previous Next Last Click to add ig For Singapore Citizens Singapore Permanent Residents or FIN holders on bo
10. Vessel Name FELICIA 3 Gross Registered Tonnage GRT 200 tonnes Net Registered Tonnage NRT 180 tonnes Port of Registry AUSTRALIA BURNIE Flag AUSTRALIA Estimated Date of Arrival 30 10 2007 Estimated Time of ArrivalfETA 0000hr Date of Proposed Departure 31 10 2007 Estimated Time of Departure ETD 0000 hr Last Place of Embarkation BANGLADESH MONGLA Next Destination BELGIUM GHENT GENT The agent details will be available for you to update accordingly if required At the Preview Tab you can scroll down and attach an MS Excel file In order to submit the file you will need to key into the MS Excel spreadsheet provided the sign off details and crew details Once completed you will save that file in a csv format To save in a csv format from within MS Excel select File gt Save As from the Save as type dropdown list select either CSV Comma delimited or CSV MS DOS Click on Save to save the file The above may differ depending on your version of MS Excel This is similar to other attachments Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 65 of 86 CREW Shipping Agent Module User Manual Version 3 6 From within the CREW system click Browse and locate the csv file you have saved Once t
11. bmp format will be rejected For photo images the maximum size allowed in 60 KB For scan images of documents the maximum size allowed is 200 KB Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 18 of 86 CREW Shipping Agent Module User Manual Version 3 6 1 5 5 Previous Applications At the arrival clearance application a list will be shown if there are previous departure applications The Shipping Agent will be able to click on the Reference No and the previous data from the other application will be populated for the user to amend and reuse ARRIVAL IMMIGRATION CLEARANCE SINGPASS ID XAXAKMOA04 COMPANY ID ALOOSA PLEASURE CRAFT YACHT Vessel Name TESTING Please Select w New PAST SUBMITTED APPLICATIONS Reference No ADSO080917 5476 Submision Mode Decision Status Actual Date Time of Departure 24hr APPROVED COB z The system will display only the 10 previous applications and the data will be kept for a maximum of 3 years whichever is shorter Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently
12. Delete Name Gender Date of Birth Nationality Traveller Group 1 F Please Select w e By Please Select v Please Select 2m Please Select v E Please Select m Please Select There is a delete indicator check box after you have keyed in the data and if you do not wish it to be included instead of retyping over that row you can tick this box and the record will not be included The following details are required The name of the crew Select from the dropdown list Male or Female dd mm yyyy format nationality Traveller Group Select from the dropdown list the group that the crew belongs to The groupings are 1 Employment Pass Holder EMP Holder 2 Work Permit Pass Holder WP Holder 3 Student Pass Holder STP Holder 4 NA Foreigner with no Long Term Pass Pass Expiry Use the pop up calender or key in the date in dd mm yyyy format for the Long Term Pass or MJLP expiry date FIN FIN if Long Term Pass Holder Leave blank if crew is a foreigner Travel Document No Key in the crew s travel document number This is the passport number Travel Document Date of Expiry Use the pop up calender or key in the date in dd mm yyyy format of the Passport expiry Duties on Board Key in the crew s duties on board Go to the Preview tab once you have completed all the details You can then scroll down and check the information that you have keyed in and you will be
13. ICA NCS Confidential Page 19 of 86 CREW Shipping Agent Module User Manual Version 3 6 2 FUNCTIONS 2 1 Login This function is to allow the Shipping Agent to gain access to the CREW system There will be 4 levels of checks that the system will authenticate on a SingPass issued by CPFB For more information you can visit the CPFB web site at http www ecitizen gov s g singpass index htm b Unique Entity No UEN of the Shipping Companies c ICA grants access rights d Valid Insurance Bond or Banker s Guarantee with ICA The contact details of the Pre Clearance ICA Officer s are as follows Tel 6377 5939 6377 5940 Fax 6272 4950 email ICA CREW_Administrator 1ca gov sg Address COASTAL COMMAND PRE CLEARANCE SECTION 10 Brani Way Singapore 098631 Shipping Agents should get their own SingPass and provide the company s UEN before requesting access rights from ICA and submit the valid Insurance Bond or Banker s Guarantee to ICA Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 20 of 86 CREW Shipping Agent Module User Manual Version 3 6 From the CREW URL main page scroll down and click on PROCEED ii Terms and conditions FAQS Help Immigration amp Checkpoints Authority
14. PSI and SingPass websites not specified Solution To refer to Step 3 C in Section 1 3 1 Error C a Processing in progress Please wait for more than five minutes but nothing happens b Your session with SingPass has Timed out error message c Login and Cancel button remain dimmed on the SingPass login page Diagnosis JVM not installed or not correctly installed on PC Solution To refer to Step 4 in Section 1 3 1 Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 13 of 86 CREW Shipping Agent Module User Manual Version 3 6 1 4 Convention This manual uses the following conventions e next to a field to show that the field is a mandatory field e BUTTON NAME to show it is a button The following format is used by the CREW system e DD MM YYYY as a Date Format e HHMM 24 hr as a Time Format Application Reference Numbers are in the following format XXY YY YMMDDnnnn XX 2 alphabet transaction code YY YYMMDD date of submission nnnn 4 digit running number XX are the following AA Arrival Application AD Departure Application SO Sign On Application SF Sign Off Application TR Transfer Application EX Extension Application AC Request Access Caution DO NOT clic
15. PULCAHON EE TTE EN ETENE EEEE ET E RANEE 80 202 MGUTCNANCE Oo SCP ACCOUNT io eE O E S 82 LO Crea O OT NEW VES e aer ea a a a r a N 84 2a LOGOUT daa E E O gece E ueut osha bade denne en teadieuneaeaeens 86 Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 5 of 86 CREW Shipping Agent Module User Manual Version 3 6 DISTRIBUTION LIST NCS Project Manager ICA Project Sponsor ICA Coastal Command ICA Project Manager ICA Tech Branch MHA Helpdesk Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 6 of 86 CREW Shipping Agent Module User Manual Version 3 6 1 INTRODUCTION 1 1 Overview The Coastal Command of Immigration amp Checkpoints Authority ICA performs immigration clearance on a 24 hr basis for all arriving and departing ship crew The CREW Shipping Agent module is a web based application and hosted on the PSi Hosting Environment The web site can be accessed from the following URL https crew ica gov sg NAS App crewfrontend base index do The objective of the CREW Shipping Agent module is to allow Shipp
16. Passport If it is a seamen book key in If no date key in 31 12 9999 Duties on Board Key in the crew s duties on board You are allowed to key up to 20 crew including master details on each page Scroll down and click on the Next link and you will be able to fill in the next 20 crew details up to a maximum of 80 crew details If you check on the delete box then that crew will be deleted from the list Please Selet v Name Gender Date of Birth Nationality Traveller Group Stick E Please Select NOT APPLICABLE NA Please Sele v Please Select NOT APPLICABLE NA Please Sele v ANAN E Please Select NOT APPLICABLE NA Please Sele v AAA By Please Select I lt NOT APPLICABLE NA Attach File Feature Attach File feature is intended to allow you to populate your crew including master passenger data from a MS Excel file template to CREW system Shipping Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 33 of 86 CREW Shipping Agent Module User Manual Version 3 6 Agent is to key the details on the data required in an MS Excel file template given by ICA Us
17. The UEN Authentication Page will be displayed and the Shipping Agent will need to key in the UEN of their Company and select the Organisation Type from the drop down list The different organisation types are UEN LOCAL CO UEN BUSINESS UEN OTHERS Terms and Conditions FAQs Help Immigration amp Checkpoints Authority Computerisation of REcord for creW Clearance System CREW AUTHENTICATION Please enter your company identification number and click Submit button SingPaszs ID 880000010 Company ID 2007379 Organization Type UEN LOCAL CO MNE aa Website eCitizen 2008 Immigration amp Checkpoints Authority Tenmns of Use Privacy Statement Terms of Use Privacy Statement Click on SUBMIT You will be shown the main page of the CREW system with the corresponding menu items Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 24 of 86 CREW Shipping Agent Module User Manual Version 3 6 Terms and Conditions FAQs Help i Immigration amp Checkpoints Authority Computerisation of REcord for creW Clearance System CREW Crew Home SINGPASS ID X X xXO00i10 COMPANY ID 20073579 LIST OF ARRIVAL APPLICATION S PENDING CONFIRMA
18. The company must be on the current CREW system E g If you key in the company name as ALCO The system will retrieve a list of all companies that start with ALCO ALCO PTE LTD ALCOM SHIPPING COMPANY ALCOMMAT TRADING ALCO ZONE Click on Search and a list of the companies will be shown TRANSFER OF APPLICATION SINGPASS ID XAAAAS404 COMPANY ID ALOOSA Application Reference No AASOOB1I21 P5830 Shipping Company Name a1003 Search Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 80 of 86 CREW Shipping Agent Module User Manual Version 3 6 Select the company that you want to transfer the application to by selecting the company name from the list You will get the following page and once you click Confirm the application will be available for the other company to use 6 matching record s Page 1 First Previous Next Last LIST OF SHIPPING COMPANY Shipping Company Name Address Contact Email A1003 5 ANG MO KIO ST 62 SPORE enguiry apple com AJIA HAME NCS HUB ANG MO KIO ST 62 63567096 A100386 NAME ATO03C HAME A100300 HAME A10UZE NAME Fage 1 First Previous Next Last of 1 Pages TRANSFER OF APPLICATION SINGPASS ID XXAAAS40A COMPANY ID A1003A Appli
19. This will cause the transaction to HANG intermittently ICA NCS Confidential Page 83 of 86 CREW Shipping Agent Module User Manual Version 3 6 To amend the details of a user under your charge click on the UJN FIN in the UIN FIN column that you want to maintain You will be able to update the Name Contact Numbers emails change his status Active Inactive and add in any remarks if you need to Once completed you can click on Submit A message will appear to let you know that the details have been updated successfully 2 6 3 Creation of New Vessel This module allows the Trusted Partner to create vessels that are under the company s charge Each company must maintain a list of vessels that are under their charge The Creation of New Vessel module can be done by moving the mouse over the System Administration menu item and click on Creation of New Vessel Transfer of Application Maintenance of User Account Crew Home SINGPASS ID XXXXAJ40A COMPANY ID ALO0SA A list of the entire vessels under your company is listed This list can be sorted by Vessel Type and Vessel Name To view the details of a vessel you can click on the Vessel s Name in the Vessel Name column You cannot make any amendments to the vessel details once they are created Click on Back to return to the list of vessels CREATION OF NEW VESSEL SINGPASS ID XXXXAXS404 COMPANY ID ALOOSA VESSEL INFORMATION Type of Vessel TANKER
20. To enquire by Vessel Name Type move the mouse over the Enquiry menu item and click on Vessel Name Type Application Reference Mumbar Vesse Name Tyga Crew Home SINGPASS ID XXXAAKO404 COMPANY ID ALOOSA Select the vessel type from the dropdown list enter the name of the vessel and select the search type Partial name search of the vessel is allowed Choosing Active Only as the search type will retrieve active applications where the actual date time of departure ATD has not been confirmed Click Search to begin the retrieval ENQUIRY SINGPASS ID XXX X5404 COMPANY ID Al003A4 Search Criteria Type of Vessel BARGE iw Wessel Name Search Type Active Ony Al A list will be displayed which will allow you to select the Application Reference Number that you want and the application will be displayed You are able to sort the list by Application Reference Number Vessel Type Vessel Name Application Decision amp Application Status The display is the same as the display from the Application Reference Number search 6 matching record s Page 1 First Previous Next Last Application Details No Application Reference No Vessel Type Vessel Name Application Decision Application Status ETA ETD 1 AA200901195959 BARGE 20090119_A APPROVED AICCIPL 1801 2008 2 AA 200902026100 BARGE 20090202 A APPROVED COB 1OVO2 2009 3 AAZ200902096140 B
21. Tonnage NRT 3000 Port of Registry DENMARK COPENHAGEN Flag DENMARK Estimated Date of Arrival 10 02 2009 Estimated Time of Arrival 1100 hr Date of Proposed Departure 11022009 Estimated Time of Departure Z320 hr Actual Date of Arrival g Actual Time of Arrival hr Save If the application is updated successfully a confirmation page will be displayed CONFIRM ACTUAL DATE TIME Your application has been submitted successfully on 16 02 2009 15 18 41 by HO HUI SHAN for vessel 20090202 A Your application reference number it AAZ0090202761700 2 3 3 Convert Pax This module allows shipping agent to convert landing passenger to transit passenger and vice versa after arrival application is approved The Convert Pax module is found by moving the mouse over the Amendment menu item and click on Convert Pax Update AA Applu Details Confirm Actual Date Time Crew Home SINGPASS ID XXxXxx5404 COMPANY ID A1003A Cancel AASOVSF Crew Key in the Arrival Application Reference No and the name of the passenger Select the type of Passenger from dropdown list Click on Search to retrieve record Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 72 of 86 CREW Shipping Agent Module User Manual Version 3 6 CONVER
22. Vessel Name SHAN NIE Call Sign Gross Registered Tonnage GRT 5000 Net Registered Tonnage NRT 400 Port of Registry SWEDEN KARLSTAD Flag BAHRAIN Owner Type OWNER To create another vessel entry you can click on Add New Vessel you will be able to key in the following details on the screen Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 84 of 86 CREW Shipping Agent Module User Manual Version 3 6 CREATION OF NEW VESSEL SINGPASS ID XXXXS404 COMPANY ID ALOOSA VESSEL INFORMATION Type of Vessel Please Select x Vessel Name t t CSY Gross Registered Tonnage GRT O Net Registered Tonnage NRT O Port of Registry Please Select 7 v Please Select v Flag Please Select Iv Owner Type Please Select w Save Details that need to be entered Type of Vessel Vessel Name Call Sign Gross Registered Tonnage GRT Net Registered Tonnage NRT Key in the NRT value Port of Registry Select from the dropdown list for BOTH Place amp Port Flag Select from the dropdown list Owner Type Select either Owner or Charterer agent Once you have keyed in the details you can click on Save and a message will appear to inform you that the vessel has
23. above may differ depending on your version of MS Excel Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 39 of 86 CREW Shipping Agent Module User Manual Version 3 6 Save in as 3 Floppy io o o c Ez J 29orck2004 1415 Fil name Booki Save as bype Microsoft Excel workbook Ed Microsoft Excel 97 amp 5 07 95 workbook TSY Comma delimited Microsoft Excel 4 0 Worksheek Microsoft Excel 3 0 worksheet Microsoft Excel 2 1 Worksheet Microsoft Excel 4 0 vWorkbook From within the CREW system click Browse and locate the csv file you have saved Once the file name appears in the Attach File box you can check the declaration and submit the application by clicking Submit CREW INFORMATION Attach File DECLARATION s O declare that the information furnished in the application is correct and true 7 P crevel xls landing cs Pele Recent Documents Pb Documents et Mb Computer GE menm tM open Mle Mekmork ia Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA
24. allowed to make amendments by returning to the respective tabs and change the information before going to preview again Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 57 of 86 CREW Shipping Agent Module User Manual Version 3 6 Keent 7 Information Please click Submit button to confirm your application VESSEL INFORMATION Type of Vessel RIGS Call Sign Vessel Name Grogs Registered Tonnage GRT MINTY 300 tonnes Before you click on the Submit button you will need to scroll down and check on all the declaration boxes DECLARATION Please tick if you agree We as agents are responsible for the aboved named maintenance and medical expenses during their stay in Singapore and alo their eventual repatriation expenses accordance to the rules and regulations F We agreed that he they can be allowed to join the vessel provided that he they has hawe walid recognised travel documents and with the valid VISA where applicable declare that the information furnished in the application is correct and true If the application is submitted successfully a confirmation page will be displayed with the Sign On Reference listed You can print this page for future reference CREW SIGN ON SINGPASS
25. any of the details for this application he can do so here He will be able to enter another agent s Name Contact Number Mobile Telephone and Pager and Email Address The shipping company s name and address cannot be changed This agent will be the one to be informed of the outcome of the application Shipping Agent is to inform ICA of any change to address At the end of list is an indicator for the agent to indicate if they wish to be notified by SMS Default value is the box will be checked i e Yes If you do not wish to be notified by SMS then uncheck the box AGENT INFORMATION Contact Person HONG B HONG EMAIL COM for notification purposes Agent in Singapore TEST COMPANY Le Shipping Company Name and Address 10 SENOKO DRIVE SINGAPORE 123456 gh bile No 94234587 for sms purposes Tel No 61234567 Flease tick if you want to be notified via SMS Crew Information Tab Click on the Crew Information Tab The agent will key in the crew details If need to agent can enter the Master details here CREW INFORMATION S No Delete Name Gender Date of Birth Nationality Traveller Group Sticke 1 C Please Selec v By Please Select j Please Select o 2 oO Please Selec v E Please Select Please Select 3 Oo Please Selec vi E Please Select Please Select B 4 Fi Please Selec w g Please Select Please Select
26. application At the end of the list is an indicator for the agent to indicate if they wish to be notified by SMS Default value is the box will be checked ie Yes If you do not wish to be notified by SMS then uncheck the box Click on the Crew Information Tab Information Information miormaton CREW INFORMATION Date of Arrival E Estimated Time of Arrival hr Mode of Arrival Checkpoint Flight No if arrival by air Before keying in the crew details you will need to provide the following details about the crew Date of Arrival Use the pop up calender or key in the date in dd mm yyyy format Estimated Time of Arrival To key in the time in 24 Hr format Mode of Arrival Checkpoint Select from the dropdown list Flight No if arrival by air To key in the flight number only if arrival is by air The application should be per flight you cannot key in multiple flight numbers A separate application would be required for each crew ie they arrive by different flight number and different date of arrival You will need to key in the details of the crew Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 56 of 86 CREW Shipping Agent Module User Manual Version 3 6 Page 1
27. dropdown list select either CSV Comma delimited or CSV MS DOS Click on Save to save the file Above may differ depending on your version of MS Excel Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 51 of 86 CREW Shipping Agent Module User Manual Version 3 6 i Save in Ez 34 Floppy Gos 29Ock2004 1415 Cancel Mptions File name Book1 Save as bype Microsoft Excel workbook a Microsoft Excel 97 amp 5 0 95 Workbook TSY Comma delimited Microsoft Excel 4 0 worksheet Microsoft Excel 4 0 workbook From within the CREW system click Browse and locate the csv file you have saved Once the file name appears in the Attach File box you can check the declaration and submit the application by clicking Submit If the application is submitted successfully a confirmation page will be displayed with the Departure Application Reference listed You can print this page for future reference For batch submission the file will be processed at the backend and if there are any errors in the csv file the file will be rejected you will be informed via email and you will need to correct the errors and resubmit the file via the Upload File module Caution DO NOT click on any of the butto
28. your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 27 of 86 CREW Shipping Agent Module User Manual Version 3 6 ARRIVAL IMMIGRATION CLEARANCE SINGPASS ID XXXXMOOID COMPANY ID 2007375 lt Veszel Type BARGE s Veszel Name gt SAIL SOUTH 1 matching record s Page 1 First Previous Next Last LIST OF VESSEL S Vessel Type Vessel Name GRT tonnes Fla BARGE SAIL SOUTH 1000 SINGAPORE Page First Previous Next Last of 1 Pages Select the vessel you want by clicking on the Vessel s Name in the list You will be shown the next screen to select the submission mode ARRIVAL IMMIGRATION CLEARANCE SINGPASS ID XXXXX0010 COMPANY ID 2007375 Vessel Type BARGE Weasel Name SAIL SOUTH Submission Mode Please Select Please Select BATCH ONLINE Select the Submission Mode from the drop down list and click on New to create a new arrival application The 2 submission modes are Batch and Online Batch Mode is used when Shipping Agent intends to submit any application which has more than either 80 crew or 80 transit passengers or 80 landing passengers See examples below Online Mode is used when Shipping Agent intends to submit any application with less than 80 crew or 80 transit
29. 0 passengers vation mination nvormation Passenger Bassenge Information Information Information Passenger Passenger Page 1 LANDING PASSENGER INFORMATION 5 No Delete Name Date of Birth Nationality Gender UIN FIN Details that need to be keyed in include The name of the landing passenger Select from the dropdown list Male or Female Use the pop up calender or key in the date in dd mm yyyy format Select from the dropdown list the landing passenger s nationality UIN FIN Key in the NRIC if local FIN if long term pass holder Leave blank if the landing passenger is a foreigner Key in the landing passenger s travel document number This is the passport number Use the pop up calender or key in the date in dd mm yyyy format of the Passport expiry Selecting the delete box would delete that record from the list Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 49 of 86 CREW Shipping Agent Module User Manual Version 3 6 Preview Tab Click on the Preview Tab The tab allows you to have a preview of the information that you have entered in all the previous tabs LIST OF SIGN ON CAnnnD TACE P 502008611245652 ory HEE F pj l UG 2559691 cro fm c7r cr ARET E 502008
30. 07379 nr econ EZ Information Information information CREW INFORMATION Date of Departure g Estimated Time of Departure O hr Mode of Departure Checkpoint Please Select Flight No if depart by air 7 matching record s Page 5 No Tick to Rhy Reason Hame amp Gender Date of Nationality Traveller Group Pass Expi MJLP Stick Sign Off eon i Jens nder Eirth E VENET AOAR ASA EN Norin A i Please Select AHMAD Male 01 01 1970 BERMUDA wn pei Sawer _ WORK PERMIT PASS ay Wale 0 Ine ji AM 5 012005 d i H5 2 ALI Male 01 01 1970 BAHAMA HOLDER WF 01 01 2009 F4123715F 3 CHRISTOPHER Male 01 01 1970 BHUTAN ii es EMPLOYMENTPASS n 4 ale DAVID LIM Male 01 01 1970 ALBANIA HOLDER EMP 01 01 2009 FA3S8234T 5 MARKLEE Male 01 01 1970 Bautan NOT a G Please Select NOMAN WONG Male 01 01 1970 BELGIUM eal ae T Please Select ZOILO Male 01 01 1970 BENIN aji Jesii NA Page Mandatory fields Go to the Preview tab once you have completed all the details You can then scroll down and check the information that you have keyed in and you will be allowed to make amendments by going to the respective tabs and change the information before going to preview again Scroll down and check the declaration box before you click on Submit 3 MJLF Trawel T With Tad Travel En Duties SNo valid Reason Name Gender el of Nationality Traveller a Sticker Document Document gn irth Group Expiry N
31. 12035764 A list of Sign on applications if any were made will be listed at the middle of the page for you to attach which set you wish to sign on to the current departing vessel You can click on the Sign On reference number to view the list of crew that has applied sign on under that application If there are any changes you can click on the respective tabs and make corrections before coming back to the preview tab to view your details again Once you are satisfied that all information is correct scroll down to the bottom of the page check the declaration box and submit the application by clicking on the Submit button DECLARATION g declare that the information furnished in the application i correct and true If the application is submitted successfully a confirmation page will be displayed with the Departure Application Reference listed You can print this page for future reference DEPARTURE IMMIGRATION CLEARANCE SINGPASS ID XKXAXs0010 COMPANY ID 2007379 by HONG for wessel SAIL NORTH Your application reference number is AD200901256066 Please print this screen for reference and take note of the above application reference number You will be informed of the outcome as soon as possible via SMS and e mail Thank you Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transac
32. A 14 01 2009 2300 SD200000 26021216 BARGE GOOD LUCK 2095 2008 1000 Page 1 First Previous Next Last Click proceed to do a new application If they wish to continue with a previous application they can click on the Reference No and click on Proceed to continue with the completion of the application If some of the applications are not required select the delete box and click on Delete to remove the application from the Save Draft menu Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 35 of 86 CREW Shipping Agent Module User Manual Version 3 6 Transit Passenger Tab Click on the Transit Passenger Tab This is very similar to the Crew Information Tab the agent will key in the transit passenger details if any The Attach File and Save Draft feature will be available in this screen as well You are allowed to key in up to 80 transit passengers Similar to crew details they are in pages of 20 each Information p Information Passenger Passenger Attach File Browse Attach File Page 1 TRANSIT PASSENGER INFORMATION S No Delete Name Gender Date of Birth Nationality Traveller Group 1 O Please Selec By Please Select v Please Sel
33. ARGE 20090209 A APPROVED COB Oo 02 2009 4 SOMOS 2026 102 BARGE 20090202 A APPROVED 02 02 2009 5 SOF00907056107 BARGE 20090202 B APPROVED OwW02 2009 6 SO 2700902096 144 BARGE 20090209 A APPROVED 0ov 024 2009 Page 1 First Previous Next Last of 1 Pages Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 79 of 86 CREW Shipping Agent Module User Manual Version 3 6 2 6 System Administration These functions are only available to the Trusted Partner of the Shipping Companies Trusted Partners are selected by the shipping companies and ICA will create the relevant access rights to him her 2 6 1 Transfer of Application This module allows the Trusted Partner to transfer the Application that is currently under their company to another company To do a Transfer of Application move the mouse over the System Administration menu item and click on Transfer of Application Transfer of 2 of Appacsion Maintenance of User Account Crew Home SINGPASS ID XX S404 COMPANY ID ALOOSA Creation of New Vessel You will then need to key in the Application Reference number and the name of the shipping company that you want to transfer the application to You can enter a partial name of the shipping company
34. BARGE 1000 BOSNIA AND HERZEGOWINA BARGE 300 BERMUDA BARGE WIN 400 BENIN BARGE WEST SAIL 9999 BOSNIA AND HERZEGOWINA BARGE WARAKU NE 400 BOTSWANA BARGE Mm 300 BOUVET ISLAND Any item name that is Bold would allow you to sort the row Click on the item name to sort the row A down arrow would mean sorted in descending order An up arrow would mean sorted in ascending order In the example above the Vessel Type row is sorted in descending order Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 17 of 86 CREW Shipping Agent Module User Manual Version 3 6 1 5 4 File Extensions There are 3 different sets for files that are being used for upload via the CREW system A Attachments to populate data on screen For this attachment normal excel file format is used ie xls format this is for online submission only This process aids in the submission if the file is currently in the xls format B Attachments for uploading of data ie for more than 80 crew or transit or landing passengers For this attachment there will be a need to save the MS Excel file into a csv format before sending the file to CREW system for processing C Attachments of images All images must be attached as jpg format Images in
35. CREW Shipping Agent Module User Manual Version 3 6 USER MANUAL FOR COMPUTERISATION OF RECORDS FOR CREW CLEARANCE CREW FOR IMMIGRATION amp CHECKPOINTS AUTHORITY SHIPPING AGENT Prepared by VANCS National Computer Systems Pte Ltd 23 Sep 2009 ICA NCS Confidential Page 1 of 86 CREW Shipping Agent Module User Manual Version 3 6 Document Change History Version Effective Summary of Changes Date 1 Mar 05 Initial Delivery Aldrin Long 2 0 1 Aug 05 Add new paragraph 1 5 3 for sorting and selecting Aldrin Long 2 1 update PCS contact information amp login screens 2 2 1 1 Arrival Clearance Online Mode Update the Traveler Group and details to key in if there is no Travel Document number or Travel Document expiry date for crew information tab Add in save draft details in the save draft feature Update the Traveler Groups Replace Preview Screen to reflect 72 hrs 2 2 1 2 Arrival Clearance Batch Mode Add in confirmation screen 2 2 1 3 Arrival Clearance Cruise to Nowhere Add in details and screen shot 2 2 2 Departure Clearance Update the Batch processing flow 2 2 3 1 Crew Sign on Online With No Arr Ref Update the Traveler Groups 2 3 1 Update Arrival Application Add in details of amendments 3 0 3 May 2007 1 3 Installation Setup Add setup for IE Geraldine Shen configuration 2 1 1 Update screens for SingPass Login Page S CREW 07 003 Remove Master Chec
36. ID AAAXAOOLD COMPANY ID 2007375 Your application has been submitted successtully on 23 01 2009 11 45 05 by HONG for vessel SAIL SOUTH Your application reference number is 50200901236062 Please print this screen for reference and take note of the above application reference number You will be informed of the outcome as soon as possible via SMS and e mail Thank you Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 58 of 86 CREW Shipping Agent Module User Manual Version 3 6 2 2 3 2 Crew Sign On Batch With No Arrival Reference For Sign On by batch with no arrival reference the details are similar to the Online mode the only difference is that after you select Batch Submission Mode you will only be given 3 tabs Vessel Agent and Preview Vessel and Agent tabs are the same as those for Online with no Arrival Reference At preview scroll down and you will be required to attach the excel file CREW INFORMATION DECLARATION In order to submit the file you will need to key into the MS Excel spreadsheet for sign on crew You will need to provide the sign on details and crew details Once completed you will save that file in a csv format To save in a csv format from within MS Excel sel
37. ION OF ATA eee S No _ Reterence No Vessel Type Vessel Name ETA Select the Vessel Type which is a compulsory field from the drop down If the vessel name is known key in the vessel name in the Vessel Name field and click Search Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 26 of 86 CREW Shipping Agent Module User Manual Version 3 6 ARRIVAL IMMIGRATION CLEARANCE SINGPASS ID XXXXX0010 COMPANY ID 2007379 Vessel Type Please Select k If only a partial name of the vessel is known then key in the partial name and the system will retrieve all vessels starting with that vessel name and vessel type E g Vessel Type is BARGE amp Vessel Name keyed in is STAR System will retrieve all BARGE vessel types and vessel names starting with STAR under that company STAR BRIGHT STARRY SKY STAR OF CAPRICORN System will NOT retrieve the following HMS STAR BRIGHT MORNING STAR THE STAR OF THE SEA If vessel name is not known you can leave it blank and the system will retrieve all vessels from the vessel type that you selected The search result will retrieve the list of vessels that correspond to the search criteria you submitted Caution DO NOT click on any of the buttons on
38. NCS Confidential Page 40 of 86 CREW Shipping Agent Module User Manual Version 3 6 If the application is submitted successfully a confirmation page will be displayed with the Arrival Application Reference listed You can print this page for future reference Message Please note that for applications submitted less than 6 hours from vessel s estimated date time of arrival the vessel clearance may be delayed Please be reminded to submit your application at least 6 hours prior to vessel arrival but not more than 72 hours for prompt clearance nitted success fully on 2OM0O2005 1400522 Your application has been sub nber is AAZ200509293132 r reference and take note of the above application refere Your application refere Flease print this cre r m e m ta POU Will DE For batch submission the file will be processed at the backend and if there are any errors in the csv file the file will be rejected you will be informed via email and you will need to correct the errors and resubmit the batch file via the Upload File module in CREW system Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 41 of 86 CREW Shipping Agent Module User Manual Version 3 6 2 2 1 3 Arrival Clearance Cruise to N
39. Request for New Account and you will need to fill in the details of the person you are registering for Details that need to be entered This is the NRIC number for Singapore Citizens Permanent Residence or the FIN number of Long Term Pass holders Name of the shipping agent Tel No Telephone Number Mobile No Handphone Number Pager No Pager Number Note that at least 1 of these contact numbers must be filled in Email address of the agent Role Select from the dropdown list if the agents role is a Shipping Agent or Trusted Partner Once you are done click on Save If the record is successfully sent through a message will appear to inform you that the record is saved You can then proceed to key in another application Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 82 of 86 CREW Shipping Agent Module User Manual MAINTENANCE OF USER ACCOUNT SINGPASS ID XAXXXJ40A COMPANY ID ALQOSA Shipping Company A1003A NAME USER ACCOUNT DETAIL Shipping Company UIN FFIN Mame Tel No Mobile No Pager No Email Role Status Remarks eg on long vacation service terminated Save ATITA NAME HO HUI SHAN 5567096 1234567 HE oo m ae Poe n Piei o P i L
40. T TRANSIT LANDING PAX SINGPASS ID XXAKXO40A COMPANY ID ALOOSA search Criteria Arrival 4pplication Reference Ma O Type Please Select If the Arrival Application does not meet the criteria for passenger to be converted error message will be prompted otherwise system will display the following screen 1 matching record s Page 1 First Previous Next Last PASSENGER INFORMATION S No Type Name Date of Birth Nationality Gender 1 TRANSIT PASSENGER WIS TRAN 2 O302 2000 BURUNDI Male Page 1 First Previous Next Last of 1 Pages Click on Name hyperlink to display the details Arrival Application Reference No AA200902056116 Type TRANSIT PASSENGER Person Details Name WIS TRAN 2 Gender Male Date of Birth C3022000 Nationality BURUNDI Traveller Group WORK PERMIT PASS HOLDER WP Fass Expirty Date 10022010 UIN FIM FI113436W Travel Document No TDYeo Travel Document Expiry Date OS 02 2010 Convertto Landing Passenger Click on the button Convert to Transit Passenger convert Landing Passenger to Transit Passenger Click on the button Convert to Landing Passenger convert Transit Passenger to Landing Passenger 2 4 Upload File 2 4 1 Upload File This module allows the shipping agent to resubmit the MS excel file in csv format if there are any errors in the original submission Only applications with error files need to be resubmitted This module is found by clicking on the U
41. TION OF ATA 5 No Reference No Vessel Type Vessel Name ETA 1 AA Z007 10793392 CONTAINER FELICIA 3 30102007 10 00 2 AA200712263577 CONTAINER USB 2T 22007 10 00 3 AAZ00712263579 FREIGHTER HEHE 2Ti1 22007 10 00 4 AASNOT12Z39135592 PASSENGER LINER CARRIBEAN 01 01 2008 10 00 ai AA200712313594 BULK CARRIER VYEARYEAR SIM A2007 23 00 OUTSIDE PORT LIMIT QPL fi A A ee MG KITT A ANNA Fai If you are given a Trusted Partner role all menu items will be shown If you are given a Shipping Agent role you will not have the System Administration menu items If there is any Arrival or Departure Application s pending for update of Actual Date Time of Arrival or Departure system will display the list of Application s to alert agents to update System will also prompt a message to remind agents to renew insurance 2 months prior to the expiry of insurance bond Alternatively agent can click on Inbox from menu items to view the alert list Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 25 of 86 CREW Shipping Agent Module User Manual Version 3 6 2 2 Submission 2 2 1 Arrival Clearance The module is to allow the shipping agent to apply online batch for an Application for Arrival Clearance The shipping agent c
42. This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 77 of 86 CREW Shipping Agent Module User Manual Version 3 6 Pass Information Application Reference No 44200902056116 Crew Pass Information Information Pass Information Pass No Pass Type Pass Mode Issue Date Expiry Date issue Place Travel Document Retained PL Endorsement Landing Pass Individual 05 02 2009 S 02 2009 No The details are similar for transit and landing passengers you will only be able to enquire on the details and no changes can be made at enquiry module View PDFs tab will display the list of Letters Crew or Transit Landing Passenger List or Electronic passes pertaining to the application Click on the File Name hyperlink to display the document ENQUIRY SINGPASS ID XX XAS404 COMPANY ID ALO03A Application Reference No 442700902056116 Vessel Agent Crew Transit Landing View PDFs Information Information Information Passenger Passenger Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 78 of 86 CREW Shipping Agent Module User Manual Version 3 6 2 5 2 Vessel Name Type
43. abs ARRIVAL IMMIGRATION CLEARANCE SINGPASS ID XXAXX001D COMPANY ID 2007379 Pe Diformation biuformation VESSEL INFORMATION Type of Vessel BARGE Call Sign Vessel Name SAIL NORTH Grogs Registered Tonnage GRT 1000 tonnes Net Registered Tonnage NRT 999 tonnes Port of Registry SWEDEN KARLSHAMN Flag BANGLADESH Estimated Date of Arrival jeu Estimated Time of Arrival ETA hr Vessel Information Tab This displays the vessel information application information and stowaway survivor refugee information Agent Information Tab This displays the agent s information Preview Tab This displays a preview of the information that was entered the declaration statement file attachment and submission button Both Vessel Information and Agent Tab is the same as the online mode you will need to fill in the details as per online mode At the preview tab you will be able to preview the information that you have keyed in and when you scroll down you must attach the Crew Transit amp Passenger list using the MS Excel template format that 1s given by ICA For batch mode submission all files send to CREW system must be csv format To save the information e g crew transit and landing passengers from excel format to a csv format select File gt Save As from the Save as type dropdown list select either CSV Comma delimited or CSV MS DOS Click on Save to save the file The
44. an only apply arrival application for vessels under his company s charge The Shipping Agent is allowed to submit an arrival application for his vessel up to 72 hours in advance of the vessel s estimated time of arrival A warning message will be displayed if the submission is less than 6 hours of the estimated time of arrival of the vessel Message Please note that for applications submitted less than 6 hours from vessel s estimated date time of arrival the vessel clearance may be delayed Please be reminded to submit your application at least 6 hours prior to vessel arrival but not more than 72 hours for prompt clearance Each arrival submission must have a departure submission before a subsequent arrival submission is allowed i e you cannot submit 2 arrival applications at once Ferry Operator is not allowed to submit arrival application for his ferry at this instance using the CREW system The system will keep the last 10 departure applications that the Agent had submitted up to a maximum of 3 years The Arrival Clearance module is found by moving the mouse over the Submission menu item and click on Arrival Clearance Computerisation of REcord for creW Clearance System CREW inbox Bukmission Amendment Uploged Fils Enquiry Sabem jidmenishaton MILF Logout BENLE eae Crew Honey maga rake ir e SINGPASS 1D rey Sgr COMPANY TO rey Sgoir Corea Tipe ee Erime of Sty LIST OF Al Tempen tra Ss PENDING CONFIRMAT
45. ard Harbour Craft Ocean Going or Harbour Craft Local you will be able to delete the crew by checking on the delete box If you need to add Singapore Citizens Singapore Permanent Residents or FIN holders joining Harbour Craft Ocean Going or Harbour Craft Local you can add in the crew by clicking on the Add button and fill in the crew details and Save it ADD NEW CREW Date of Birth en Traveller Pass Expiry Date E MJLP Sticker No UIN FIN Travel Document No Travel Document Date of Expiry yy Duties on Board Save Transit Passenger Tab Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 48 of 86 CREW Shipping Agent Module User Manual Version 3 6 This tab will be populated with the transit passengers that you had submitted at arrival No changes are allowed ARARA EAE Information Information mormaton Passenger Passenger TRANSIT PASSENGER INFORMATION S No Name Date of Nationality Gender Traveller epy UIN FIN Travel Travel Document Date Birth Grou Document No of Expi No Transit Passenger Information Landing Passenger Tab The data fields are left empty and you will be able to key in the passengers that will be departing with the vessel up to a maximum of 8
46. ase Select Please Selec v C Ey Please Selec o Please Select Ey Please Select Please Select EEEE E EIEEE WM Scroll to the right for more details to key in for Stowaway Survivor or Refugee All mandatory details as indicated by the asterix in the vessel information tab must be filled in scroll down or to your right where applicable to fill in the necessary details Details that need to be keyed in include Estimated Date of Arrival Use the pop up calender or key in the date in dd mm yyyy format Estimated Time of Arrival To key in the time in 24 Hr format Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 30 of 86 CREW Shipping Agent Module User Manual Version 3 6 Date of Proposed Departure Use the pop up calender or key in the date in dd mm yyyy format Estimated Time of Departure To key in the time in 24 Hr format Last Place of Embarkation amp Port Select from the dropdown list for BOTH Place Next Destination amp Port Select from the dropdown list for BOTH Place amp Port Immigration Anchorage Berth Select from the dropdown list for BOTH Anchorage amp Berth If Others is selected details need to be filled in the fi
47. ate shipping activities through speedier clearance FACILITIES AVAILABLE UNDEF CREVY SYSTEM The facilities which are available under CREW System include Online application for arrival immigration clearance of vessel Online application for departure immigration clearance of wessel Online application for crew sign on Online application for crew sign off Online application for transfer of crew from one wessel to another Online application for extension of stay of crew Online amendments of submitted applications Online inquiry of application status for Shipping Agents and Trusted Partners Online application for Shipping Agents Trusted Partners to access the CREW System THINGS TO DO In order for Shipping Agents to transact with ICA under CREW System the following are required SingPass Account with Central Provident Funds Board CPF for individual agent EASY Account with Inland Rewenue Authority of Singapore RAS for agent company Insurance Bond or Bankers Guarantee with ICA Access rights granted by ICA STEP BY STEP USER GUIDE FOR SHIPPING AGENTS Step by step user guide for shipping agents when submitting applications via CREW System FREQUENTLY ASKED QUESTIONS Frequently Asked Questions when submitting applications via CREW System USEFUL INFORMATION AND TEMPLATES FOR SUBMISSION Codes and Excel File Templates If you do not wish to continue you may end the session by clos
48. be used a list of the known vessels would be listed for you to select the correct vessel you want to submit departure application for The list can be sorted by Vessel Name The result of the search would be shown on the same page as shown below DEPARTURE IMMIGRATION CLEARANCE SINGPASS ID XXXXX0010 COMPANY ID 2007379 Vessel Type Flease Select DR Arrival Reference No fo O OE Enter your search criteria Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 43 of 86 CREW Shipping Agent Module User Manual Version 3 6 Amendment Upload File Enquiry System Administration MJLP DEPARTURE IMMIGRATION CLEARANCE SINGPASS ID XXXXx0010 COMPANY ID 2007379 Vessel Type HARBOUR CRAFT OCEAN GOING OR 1 matching record s Page 1 First Previous Next Last LIST OF VES sEL S Vessel Type Vessel Name Gross Registered Tonnage GRT Flag HARBOUR CRAFT OCEAN GOING PASSALL 300 AUSTRALIA Page 1 First Previous Next Last of 1 Pages Select the Submission Mode from the drop down list and click on Search to retrieve the record for departure application The 2 submission modes are Batch and Online Batch Mode if there are more than 80 departing passe
49. been successfully created You can then proceed to key in another vessel CREATION OF NEW VESSEL SINGPASS ID XXXXXO404 COMPANY ID ALOOSA Message Creation of New Vessel is successful VESSEL INFORMATION Type of Vesse Please Select ae Vessel Name Ce Call Sign Lo O Gross Registered Tonnage GRT fs Net Registered Tonnage NRT O Port of Registry Please Select p Please Select vl Flag E Please Select l w Owner Type Please Select Save Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 85 of 86 CREW Shipping Agent Module User Manual Version 3 6 2 7 Logout This allows the user to logout of the system and return to the main CREW page This is found by clicking on the logout menu Crew Home SINGPASS ID XxX8 5404 COMPANY ID AL1003SA Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 86 of 86
50. can apply for extension of stay for LP and SP cases LP cases are from the arrival application and SP cases are for sign on where the vessel is not in port and sign off cases The vessel must be in port ie actual date and time of arrival has been confirmed Crew onboard vessel s given AIC NTL are not eligible for extension unless they have their NTL uplifted to LP The Extension of Stay module is found by moving the mouse over the Submission menu item and click on Extension of Stay Arrive Clearance Departure Clearance C rew H A crew Sign On SINGPASS ID crow Sign Off COMPANY ID Crew Transfer Extension of Stay Temporary Sign Off Enter the appropriate reference number and click Search EXTENSION OF STAY SINGPASS ID XXXXxXO001D COMPANY ID 2007379 Application Reference No Arrival Crew Sign On Crew Sign Off Mandatory fields Update the vessel information s proposed date time of departure to the new date time of departure Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 68 of 86 CREW Shipping Agent Module User Manual Version 3 6 Under the Extension Information you will need to fill in the following Reason for Extension Select from the dropdown list You will need to pr
51. cation Reference Mo AAT00E12175830 Shipping Company Name A1003 A message will inform you that the record has been transferred successfully You can proceed to do another transfer after this TRANSFER OF APPLICATION SINGPASS ID XXXKAJ40A COMPANY ID ALO03A Message The application has been successfully transferred to 41003 Application Reference No Shipping Company Name siz Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 81 of 86 CREW Shipping Agent Module User Manual Version 3 6 2 6 2 Maintenance of User Account This module allows the Trusted Partner to request for access to the CREW system from ICA It also allows the Trusted Partner to update and maintain the details of his shipping agents after ICA has approved the application The Maintenance of User Account module is found by moving the mouse over the System Administration menu item and click on Maintenance of User Account Transfer of Application Crew Home SINGPASS ID XX 5404 CeMPANY ID AL003A You will be shown the main user maintenance list which has your company name and the list of accounts under your company The list can be sorted by UIN FIN Name Role or Status To request from ICA a new account click on
52. e weve a S 51 Di ie a OF AACE es 0 URE TT A eon T TENTE OnE SOS OR TOT TTP EN TT RNY Onno yn Try ena N ONE 53 223 1 Crew Sign On Online With No Arrival Reference cccssssssssseecccceecccccecceeeeeeeeeeaaeanaaeeaneees 54 PPA Crew Sign On Batch With No Arrival Reference cssssessssesseccceecccececceeesecuaauaesaaaaananeees 59 22a Crew Sign On Online With Arrival Reference eeeesseeeeeeeeessseessssssssssssssssssesssseerrereesseeessssesssss 60 2 2 3 4 Crew Sign On Batch With Arrival Reference lt cnccicasscsonat eiradranonneat Mtavanioods edited cea eateses 60 ZL STOW DIS O ei a a E E aA es 6l 2 2 4 1 Crew sien ON Online Modereco era EE Ra E ELNE EE A E EE AAEE 62 2 2 4 2 Cewa tO s Bati Modeen E E E steerer rs E 65 La VOW TONS OT oE EEA TE ested EEIE TEE OOE E TONTE OE EOE 66 220 EAECNSION OF SOV in E a A AA E 68 Ze AMENDMEN co sees ce eeles np tapeskd eats ad cag as dv a ce ac aw ae eee eae OEEO OT 70 2d Updte AAT SO Appin Detalls carrai urien E A ees T EEIE T DAET 70 Deen LonamAct al Date Time iiis ain E TE A E T seme tense 71 LIS LOEn T OY ao aE ae A A TO 72 2 4 UPEOR DEEE veran eee ee a a a a eee eee ee 73 2 4 1 CTPA TUNG EET naan ase cans veds paces E 73 25 BS NUR oiei a a e O 76 Zod ADPlICONON keference INUM DE aranne n E a A N 76 Do2 NSSCLIN GING EY DE eun E EON ONE EENE E OOT AT E TATATA NEONI 79 2 6 SYSTEM ADMINISTRA TON soe E ed casueeneus 80 2041 Transfer Of AP
53. e able to submit other immigration facilities You are allowed to submit the departure application within 72 hrs of the vessel s estimated time of departure If the application is submitted less than 6 hrs of the vessel s estimated time of departure a warning message will be displayed The vessel must be in port before you can submit the departure application i e the actual date and time of arrival has been submitted There must also not be any pending immigration facilities such as sign on sign off etc The Departure Clearance module is found by moving the mouse over the Submission menu item and click on Departure Clearance DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 42 of 86 CREW Shipping Agent Module User Manual Version 3 6 Arrival Clearance Departure Clearance Crew H s Weskhy Immigration Clearance SINGPASS ID Crew Sign On COMPANY ID Crow Sign Off Crew Transfer Extension of Stay LIST OF All temporary Sign Off S PENDING CONFIRMATION OF ATA Make your Search preference either using the Arrival Reference Number or by Vessel Type Name then Click Search If you use the Reference Number then you will be shown the submission mode screen If you select the vessel type name partial name search can
54. e and click on Submit Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 54 of 86 CREW Shipping Agent Module User Manual Version 3 6 The screen with 4 tabs Vessel Agent Crew and Preview will be displayed Vessel i Agent Crew Preview Information C aaa Information VESSEL INFORMATION Type of Vessel RIGS Call Sign Vessel Name MINTY Gross Registered Tonnage GRT 300 tonnes Net Registered Tonnage NRT 200 tonnes Port of Registry COLOMBIA BARRANQUILLA Flag COLOMBIA Estimated Date of Arrival E Estimated Time of Arriwak ETA hr Date of Proposed Departure enh Estimated Time of Departure ETD hr Last Place of Embarkation Please Select Please Select Next Destination Please Select Please Select As there was no arrival reference given you will need to key in the details of the vessel that is arriving Details that need to be keyed in include Estimated Date of Arrival Use the pop up calender or key in the date in dd mm yyyy format Estimated Time of Arrival To key in the time in 24 Hr format Date of Proposed Departure Use the pop up calender or key in the date in dd mm yyyy format Estimated Time of Departure To key in the time i
55. e buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 74 of 86 CREW Shipping Agent Module User Manual Version 3 6 If the files are uploaded successfully a confirmation will be displayed UPLOAD FILE SINGPASS ID XXXX XS404 COMPANY ID ALO0SA Your application has been resubmitted successfully on 16 02 2009 15 46 72 by HO HUI SHAN for vessel 20090129 A Your application reference number is AA200902166163 Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 75 of 86 CREW Shipping Agent Module User Manual Version 3 6 2 5 Enquiry The CREW system allows you to enquire by 2 different means a by Application Reference Number and b by Vessel Name Type Under enquiry you are not allowed to change any information you will be able to view the outcome of your application and the status given The Agent is able to enquire on all applications belonging to their respective companies The Agent cannot enquire on a transaction belonging to another company 2 5 1 Application Reference Number To enquire by Application Reference Number move the mouse ov
56. e effective date of transfer 1s keyed in the default value is current date Both vessel A amp B information is Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 66 of 86 CREW Shipping Agent Module User Manual Version 3 6 displayed for you to confirm To transfer a crew tick all the crew that you wish to be transfer scroll down and check the declaration box and click Submit Details required as follows CREW TRANSFER SINGPASS ID XXXXX001D COMPANY ID 2007379 Effective Date of Transfer 23 01 2009 By VESSEL A INFORMATION FROM VESSEL B INFORMATION TO Vessel Type BARGE BARGE Vessel Name SAIL NORTH RISING SAIL Flag BANGLADESH SINGAPORE Gross Registered Tonnage GRT 1000 tonnes 10000 tonnes Date of Proposed Departure 23 01 2009 01 02 2009 Estimated Time of Departure ETD 23 30 hr 23 30 hr Reason for Transfer max 200 characters AGENT INFORMATION Contact Person HONG Email for notification purposes HONG EM AL COM Agent in Singapore i e Shipping Company Name and Address ee 91234567 for sms purposes Tel No 61234567 Pager No TEST COMPANY 10 SENOKO DRIVE SINGAPORE 123456 oO Please tick if you want to be notified via SMS 1 matching record s
57. e of Arrival ETA e hr Date of Proposed Departure fe ef g Estimated Time of Departure ETD e hr Last Place of Embarkation Please Select w Please Select v Next Destination Please Select vy Please Select w Immigration Anchorage Berth Please Select vy Please Select v if Others please specify Is the vessel heading to Jurong Island Private Wharves Jetties O 5 Piers Buoys and Shipyards during port stay i No Please provide details if you have selected yes max 200 characters Owner Charterer Do you wish to apply for AIC NTL Oves no Is your vessel on tow i e broken down or towing O Yes No Please provide details if you have selected yes max 200 characters Purpose of Call eg Bunkering Discharge Cargo Repair Crew Charge etc Type of Cargo on Board Do you have any stowaway survivor refugee or dead body on board O Yes O No STOWAWAY SURVIVOR REFUGEE AND DEAD BODY INFORMATION TET Travel Travel A Indicator Name Gender Date of Birth Nationality Document Date Document No of Expiry Please Select wv Please Selec vi _ iL DU Please Select v e Please Selec i E sd g Please Select v Please Selex Ao e v v Please Select Please Select Please Select es ee Ple
58. e the Browse button to locate the MS Excel file which you saved in your PC drive disk The pop up window as shown in the next page will appear to assist you to locate the file you saved After you have selected the file click Open Once the file name has been populated to the Attach File box click on Attach File to begin This feature will read from the MS Excel file and populate the records onto the screen Only the first 80 records will be populated Z x Look in Ga CREW Joo ala Gi z Tools h crew xls landing cs My Recent Documents D Py Computer File name Open a a Network Files of type an Files Save Draft Feature A Save Draft feature is also provided to allow the Shipping Agent to save any uncompleted applications This Save Draft feature is only available in the Arrival Application submission a a EE z 7 Vessel Agent Crew Transit Landing Information biformation Diformation Passenger Passenger a atachFte Been Atach Fi When you click on the Save Draft button your application will be saved and a reference will be displayed for you to retrieve the record at a later stage The save draft reference will be in the format Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause th
59. e transaction to HANG intermittently ICA NCS Confidential Page 34 of 86 CREW Shipping Agent Module User Manual Version 3 6 XXY YY YMMDDnnnnn where XX SD YYYYMMDD date of save draft nnnnn a 5 digit running number ARRIVAL IMMIGRATION CLEARANCE SINGPASS ID XAMA A SD40A COMPANY ID ALOOSA Message e Application has been saved successfully Your Saved Reference Number is S02009021623951 Each company is allowed up to 50 save drafts after which the Agent will not be allowed to do any more save drafts until they have completed and submitted an Arrival Application Upon accessing the system again the list of save drafts will be shown to the shipping agent to prompt them if they wish to complete submit any of the drafts SAVE DRAFT APPLICATIONS Delete Reference No Vessel Type Vessel Name Estimated Date Time of Arrival C SD2009011925543 BARGE SAIL NORTH 20 01 2009 2300 502008111022512 BARGE HILO 27 12 2008 2300 L SD20001110227516 BARGE HILO 12 11 2008 1000 502006111422609 BARGE WIS01 1411 2008 1200 SD2006 102422199 BARGE TAMMY 24 10 2008 2200 SD20061111272567 BARGE HILO 13 11 2008 1000 502009090321455 BARGE SEA SHELL OS 09 2008 1000 SD20000902 21444 BARGE SEA SHAW 002008 2000 502009090221436 BARGE BBE 18 12 2008 2300 L SD20000902 21445 BARGE BATCH A 01 20089 0000 502000090221445 BARGE BATCH A 26 12 2008 2300 SD200009022 14465 BARGE BBE 1812 2008 2300 SD200680902 21447 BARGE BATCH
60. eRe oe Re en A ee cnn E re eer 7 12 ABOU VAIS MANUA a TE E 8 l3 INSTALLATION SETUP AND ERRORS ENCOUNTERED cescceseeeeeeeeeeeeceseceeeceeeeseeeeseeeeeeeeeeeeeeeeeeeeeneeees 9 LSL EUSTON OMIS CHD e EEAO E ETA ad oa ate ease ta vita Sasa vega Ta oe cd Raeburn N dd Sobran 9 TS EOSTN OOT CI onwaasesnis tenes R EA vase aia nanies Beans AE TEA E SS 12 1 4 CONVENON sissies as cerned cle eet adda aate ath made E S 14 1 5 GENERAEL NAVIGATION onae a a AE 15 FIL CUNEO UDS e EE OEE N AE pia sae TEE E E teas teen oe eeaestauen 15 Bse Pa UON a a A E E TOAT OE N AE N E EOT 16 LIS DONEA Sele E yas E TEE E T E SER 17 RIA FUEL UAN ONE AEREE EE A AAA EI TEOTEO IAEE A OTE AE IS LS TCV IOUS APP CO ONS oa A Sad pasans E ba A A T 19 2 YCIE EA N LO Ia e A A E E TEE E TE A E 20 21 EON aaa a a a baseaee tenes tases 20 ZA OMES LOCH T UO a TE E A E E A E TG 23 ZA GEN AUDENCA T UEO EENE EATEN TONO AEE E E OEE 24 2 2 SUBMISSION irais toee A E AE A cenauctmmedioneeteeetts 26 za O O I aa a E E ee ene ne 26 2 2 l1 Airival Clearance Online Moderen a E E E casera Mates 29 22422 Avtival C learance B atch Moden en a init ohn nei th ee Seaeeme ae sem bamtanweh ahancanostnatndetmunastaant 39 22 133 Amiya Clearance lt Criise tO NOW Mere are evict eve Sesawraad EE EEE EES 42 Dele Depar re CLEAT ONCE a r a A TSO SUG OS NG aC 42 222M Departure Clearance Onlie Mode rerai a e ideale nudes Mawes Gia O eens 45 22 22 Departure Clearance Bater MO de mnn nena cin ce
61. ect d Please Selec By Please Select v Please Select F Please Selec x g Please Select ow Please Select Details that need to be keyed in include Name The name of the transit passenger Gender Select from the dropdown list Male or Female dd mm yyyy format passenger nationality Traveller Group Select from the dropdown list the group that the transit passenger belongs to The groupings are Singapore Citizen SC Singapore Permanent Resident SPR Multiple Journey Landing Pass Holder MJLP Holder Employment Pass Holder EMP Holder Work Permit Pass Holder WP Holder Student Pass Holder STP Holder Not Applicable Foreigner without any FIN or MJLP _e Pass holder Blank if foreigner dd mm yyyy format for the FIN expiry date Travel Document No Key in the transit passenger s travel document number This is the passport number Travel Document Date of Expiry Use the pop up calender or key in the date in Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 36 of 86 BRER CREW Shipping Agent Module User Manual Version 3 6 po ddim yyyy format of the Passport expiry Landing Passenger Tab Click on the Landing Passenger Tab This is ver
62. ect File gt Save As from the Save as type dropdown list select either CSV Comma delimited or CSV MS DOS Click on Save to save the file Above may differ depending on your version of MS Excel Sve Floppy 4 3 Ez 230Octz004 1415 Cancel Options File name Book1 Save as type Microsoft Excel Workbook Microsoft Excel 97 amp 5 095 workbook TSY C omma delimited Microsoft Excel 4 0 Wrorksheek Microsoft Excel 3 0 Worksheet Microsoft Excel 2 1 Wrorksheek Microsoft Excel 4 0 workbook From within the CREW system click Browse and locate the csv file you have saved Once the file name appears in the Attach File box you can check the declaration and submit the application by clicking Submit If the application is submitted successfully a confirmation page will be displayed with the Sign On Reference listed You can print this page for future reference Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 59 of 86 CREW Shipping Agent Module User Manual Version 3 6 2 2 3 3 Crew Sign On Online With Arrival Reference If the vessel has an arrival reference number ie vessel has made a arrival submission you can key in the arrival reference number and select the submissio
63. eld provided Is the vessel heading to Jurong Island Select Yes No Private Wharves Jetties Piers Buoys and Shipyards during port If Yes is selected details need to be filled in stay the field provided Owner Charterer Key in the owner or charterer details in the field provided Do you wish to apply for AIC NTL Select Yes No Is your vessel on tow or towing Select Yes No If Yes is selected details need to be filled in the field provided Purpose of Call State the purpose of call in the field provided Type of Cargo on Board Declare the cargo that the vessel is carrying Do you have any Stowaway Survivor Select Yes No or Refugee on board If Yes is selected then as much of the details of the person must be key in Indicator Name Gender Date of Birth Nationality Travel Document No Travel Document Date of Expiry Attachment scan attachment You are allowed to key in up to 5 Stowaway Survivor or Refugee Agent Information Tab Click on the Agent Information Tab Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 31 of 86 CREW Shipping Agent Module User Manual Version 3 6 The agent who logged into the system will have their details populated If the agent needs to change
64. er page There are a few ways to navigate through this as illustrated below Rage First Previous Next Last LIST OF VESSEL S Vessel Type Vessel Name GRT tonnes Fla BULK CARRIER TEST 4 500 BELIZE BULK CARRIER HIT 4 300 AUSTRALIA Page First Previous Next Last a Use of the page numbers by clicking on the page that you want to go directly to b Use the First Previous Next or Last link to proceed to the first next previous or last page respectively c Key in the page in the box and click on Go to get to that page Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 16 of 86 CREW Shipping Agent Module User Manual Version 3 6 1 5 3 Sorting and Selecting In order to select the record there will be a Bold Type Face hyperlink on an item in the row In the example given below it is the Vessel Name row selecting on any of the vessels listed would bring you to the next screen 4 matching record s Bold Type Face 114 matching dis Able to Sort yp Page 13234 First Previous Next Last STOFVESSEL S o GRT tonnes Flag 300 AUSTRALIA 300 BOSNIA AND HERZEGOWINA 200 AUSTRALIA 300 CONGO BARGE 100 BOSNIA AND HERZEGOWINA
65. er the Enquiry menu item and click on Application Reference Number a m mee h m Jia n Appicaton Reference Humbe Wessel Name Type Crew Home SINGPASS ID XXXXXJ40A COMPANY ID ALO0SA Enter the Arrival Application Reference Number and click Search ENQUIRY SINGPASS ID XXAXAJ40A COMPANY ID A1003A Application Reference No AAPO09020561716 The details of that application will be displayed You can move between the tabs Vessel Agent Crew Transit amp Landing View PDFs to view the details under each tab You can scroll down under each tab to view more information Vessel Tab shows you the vessel details Agent Tab shows you the details of the agent that was tasked to handle this application Crew information This tab will display the various crew information of the vessel You can click on the Crew Name hyperlink to get more details on that crew The Person and Pass details will be displayed Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 76 of 86 CREW Shipping Agent Module User Manual Version 3 6 Crew Details ENQUIRY SINGPASS ID XXXXX540A COMPANY ID A1003A Application Reference No AA200902056116 Vessel Agent Crew Transit Landing View PDFs Information Infor
66. f crew sign off Accept Arrival and Sign On application reference number for crew sign off 2 3 1 Update AA SO Appin Details Rename module from Update Arrival Application to Update AA SO Appin Details Accept Sign On application for cancellation of crews 3 5 21 May 2008 S CREW 07 020 Lim Li Cheng 2 5 Enquiry To allow Shipping Agent to view Letters Electronic Passes Forms from Enquiry screen S CREW 08 003 2 1 2 EASY Authentication To provide an alert list to Shipping Agents to view Arrival Application pending update of Actual Date Time of Arrival Departure Application pending update of Actual Date Time of Departure To alert Shipping Agents to renew insurance bond 2 months prior to the expiry date of insurance bond S CREW 08 004 2 3 3 Convert Pax Include a new function to allow Shipping Agents to convert Transit Passenger to Landing and vice versa 23 Sept 2009 To replace EASY authentication with UEN Lim Li Cheng Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 4 of 86 CREW Shipping Agent Module User Manual Version 3 6 Table of Contents T TN TRODUCTION vivcssescsevccescectsasescavestuntcsutoisscacadatsdesstesekccsniccstwscsueteassaneveuesseceseseewonsases N 7 1 1 OVER VIEN rori oe nen E
67. formation CREW SIGN OFF SINGPASS ID XXXSX0010 COMPANY ID 2007379 Diformation Information information VESSEL INFORMATION Type of Vessel CONTAINER Call Sign Vessel Name FELICIA 3 Gross Registered Tonnage GRT 200 tonnes Net Registered Tonnage NRT 180 tonnes Port of Registry AUSTRALIA BURNIE Flag AUSTRALIA Estimated Date of Arrival S01 0 2007 Estimated Time of Arrival ETA OO000hr Date of Proposed Departure 31 10 2007 Estimated Time of Departure ETD 0000 hr Last Place of Embarkation BANGLADESH MONGLA Next Destination BELGIUM GHENT GENT The agent details will be available for you to update accordingly if required CREW SIGN OFF SINGPASS ID XXX XOO1D COMPANY ID 2007379 o Information Information Information AGENT INFORMATION Contact Person HONG Email i Ji ON for notification purposes HONG EMAIL COM Agent in Singapore TEST COMPANY e Shipping Company Name and Address 10 SENOKO DRIVE SINGAPORE 123456 Please enter at least one contact number Mobile No for sms purposes Tel No 61234567 Please tick if you want to be notified via SMS 1234567 Mandatory fields Before keying in the crew details at the crew tab you will need to provide the following details about the crew Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause
68. he file name appears in the Attach File box you can check the declaration and submit the application by clicking Submit If the application is submitted successfully a confirmation page will be displayed with the Sign Off Reference listed You can print this page for future reference 2 2 5 Crew Transfer To transfer crew between 2 vessels both vessels must be in port i e their Actual Date and Time of arrival has been updated the crew transfer module allows you to transfer crew from one vessel to another You must have both vessels Arrival Application Reference Number You can only submit a crew transfer within 7 days prior to Vessel B s estimated date of departure The Crew Transfer module is found by moving the mouse over the Submission menu item and click on Crew Transfer Arrival Clearance Departure Clearance C rew H Crew Sign On SINGPASS ID Cea g ign DfF COMPANY ID Extension of Stay Temporary Sign Off Enter both reference numbers in the fields provided Vessel A 1s the from vessel and Vessel B is the to vessel CREW TRANSFER SINGPASS ID XAXAXOO1D COMPANY ID 2007379 Arrival Reference No from wessel A AAPO0901236065 Arrival Reference No to vesselB AA200901236064 Note Vessel A denotes the vessel where the wew is being transfered Vessel B denotes the vessel where the wew is being tansfenmed to You will be presented with the crew transfer screen Check that th
69. ing Agents to apply for immigration facilities online Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 7 of 86 CREW Shipping Agent Module User Manual Version 3 6 1 2 About This Manual The objective of this document is to guide the Shipping Companies and Agents on how to use the CREW Shipping Agent module Users of CREW Shipping Agent should have some basic knowledge of using a web browser such as Internet Explorer IE navigating from one page to another The chapters in this manual are organized in a logical functional manner and not necessary in the order that the users would normally use the system A reader can go through this User Manual in any order according to the specific function that he she encountered or is interested in The functionality for the CREW Shipping Agent module includes Submission Arrival Application Departure Application Sign On Application Sign Off Application Crew Transfer Application Crew Extension Application Amendment Update AA SO Appln Details Confirm Actual Date Time Arrival Departure By Application Reference Number By Vessel Type and Name System Administration Application Transfer Maintenance of User Accounts Creation of New Vessel Caution DO NOT click
70. ing the browser To continue please click Proceed IOA Website eCitizen 2008 bmmigration amp Checkpoint Authority Terms of Use Privacy Statement Terms of Use Privacy Statement Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 21 of 86 CREW Shipping Agent Module User Manual Version 3 6 Select Shipping Company from the 2 choices and you will be redirected to the SingPass login page Terms and Conditions FAQs Help dp Immigration amp Checkpoints Authority Computerisation of REcord for creW Clearance System CREW Applying for a Clearance through CREW Please click on the relevant buttons to access CREW Click here if you are a Shipping Agent Click here if you are a Yacht Owner Shipping Company CA Website Citizen 2008 Immigration amp Checkpoint Authority Terms of Use Privacy Statement Tens of Use Privacy Statement Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 22 of 86 CREW Shipping Agent Module User Manual Version 3 6 2 1 1 SingPass Login Page Fo
71. ion to HANG intermittently ICA NCS Confidential Page 53 of 86 CREW Shipping Agent Module User Manual Version 3 6 2 2 3 1 Crew Sign On Online With No Arrival Reference For Sign On application where the vessel s arrival application has not been submitted and there is no arrival reference number the vessel type and vessel name are required for the application Partial name is allowed You can leave the name blank if you do not know the vessel name and the system will retrieve all corresponding vessel types only Click on Search and a list will be display CREW SIGN ON SINGPASS ID XXXXxO0010 COMPANY ID 20073795 Arrival Reference Mo Oooo OR Weesel Type RIGS wt Yessel Name Mandatory fields 1 matching record s First Previous Next Last Page 1 LIST OF VESSEL S Vessel Type Vessel Name amp GRT tonnes Flag RIGS MINTY S00 COLOMBIA Page 1 First Previous Next Last The list can be sorted by Vessel Name You can select the vessel you want by clicking on the Vessel s Vessel Name on the list Submission Amendment Upload File System Administration MJLP CREW SIGN ON SINGPASS ID XXXXX0010 COMPANY ID 2007379 vessel Type s RIGS vessel Hame MINTY Arrival Reference No Submission Mode Please Select Mandatory fields As shown above no Arrival Reference No is shown and you will need to select either Batch or Online mode Select Onlin
72. ipping Agent Module User Manual Version 3 6 of the person must be key in Indicator Name Date of Birth Nationality Gender Travel Document No Travel Document Date of Expiry Master Report scan attachment You are allowed to key in up to 5 Stowaway Survivor or Refugee Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 46 of 86 CREW Shipping Agent Module User Manual Version 3 6 Agent Information Tab Click on the Agent Information Tab This is similar to the other Agent tabs atom R l Information Information Inbrmaton Passenger Passenger AGENT INFORMATION Contact Person HONG Email Saray rw for notification purposes eee ee Agent in Singapore TEST COMPANY e Shipping Company Mame and Address 10 SENOKO DRIVE SINGAPORE 123456 Please enter at least one contact number Ze 91234567 for sms purposes Tel No 61234567 Please tick if you want to be notified via SMS The agent who logged into the system will have his details populated If the agent needs to change any of the details for this application he can do so here He will be able to enter another agent s Name Contact Number Mobile Telephone Pager and Email Address The shipping company s name and address cannot be changed
73. iry System Administration MJLP ARRIVAL IMMIGRATION CLEARANCE SINGPASS ID XXXX0010 COMPANY ID 2007379 D rome ome Pm VESSEL INFORMATION Type of Vessel BARGE Call Sign Vessel Name SAIL NORTH Gross Registered Tonnage GRT 1000 tonnes Net Registered Tonnage NATY 999 tonnes Port of Registry SWEDEN KARLSHAMN Flag BANGLADESH Estimated Date of Arrival a Estimated Time of Arrival ETA hr Date of Proposed Departure a Estimated Time of Departure ETD Last Place of Embarkation Please Select 2s Error on page Diagnosis ActiveX not enabled Solution To refer to Step 3 B in Section 1 3 1 Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 12 of 86 CREW Shipping Agent Module User Manual Version 3 6 Error B Unable to process transaction Unable to process transaction eer We are unable to process your request at the moment e The system is temporarily unavailable or e The system may be busy Please try the following e You may wish to try again later by closing the browser and re entering the URL of the e service or e Ifyou still encounter this problem please report to the agency Error code 3914 Click to return to e service Diagnosis
74. k 1 2 About This Manual Remove Change in Master functionality 2 2 1 1 Arrival Clearance Online Mode Remove screen shot of Vessel Info Remove entering and displaying data items for master s details 2 2 1 2 Arrival Clearance Batch Mode Remove entering and displaying data items for master s details Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 2 of 86 CREW Shipping Agent Module User Manual Version 3 6 Version Effective Summary of Changes Date 2 2 3 1 Crew Sign On Online With No Arrival Reference Update screen shot of Crew Info Remove data item to sign on master 2 3 1 Update Arrival Application Update screen shot of menu 2 3 2 Confirm Actual Date Time Update screen shot of menu 2 3 3 Change in Master Remove functionality 2 5 Enquiry Update screen shot of Crew Info 3 1 7 May 2007 1 3 Installation Setup and Errors Encountered Geraldine Shen Revised setup for IE configuration 3 2 15 Aug 2007 S CREW 06 004 Remove effective date check Geraldine Shen 2 6 3 Creation of New Vessel Update screen shot to remove effective date S CREW 07 013 Enhancements 1 5 5 Previous Applications Update screen shot of past submitted applications 2 0 2 Vessel Na
75. k on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 14 of 86 CREW Shipping Agent Module User Manual Version 3 6 15 General Navigation 1 5 1 Calender Pop ups In many screens there are pop up calenders to assist you to select the date Calendar Microsoft Internet Beli The current date will be highlighted in RED Clicking on the PREV and NEXT link will bring up the previous or next month dates To change the year you must key in the year in the box and hit the enter key to refresh the dates To change the month you can click on the drop down list to select the month that you want the dates will refresh accordingly Click on the day will populate that date to the field in crew Alternatively users may key direct into the date field in correct format Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 15 of 86 CREW Shipping Agent Module User Manual Version 3 6 1 5 2 Pagination In many screens there will be list that may contain more than 20 rows Currently most of the lists being displayed are limited to 20 rows p
76. llow the on screen instruction to key in your SingPass User ID and Password If you are logging in for the first time you will need to supply the Date of Issue of your NRIC or FIN Welcome to SingPass authentication service IMPORTANT NOTE Your SingPass ID is your Identification Number Click here for tips an Online Security Copyright 2005 Government of Singapore All rights resenred Key in your SingPass User ID and click Submit Do take note that the Leading Alphabet is selected from the dropdown list S T F or G you will then be asked to supply your SingPass password IMPORTANT NOTE If you do not have a valid SingPass please visit the nearest SingPass Counter Locations with the required identification documents to get it on the spot Alternatively you can request to have your SingPass posted to you by submitting a SingPass Online Request This is your password Tick here to change your SingPass Click here for tips on Online Security Copyright 2005 Govemment of Singapore All rights resemwed Key in your SingPass password And click Submit Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 23 of 86 CREW Shipping Agent Module User Manual Version 3 6 2 1 2 UEN Authentication Page
77. mation Information Passenger Passenger 7 matching record s Page 1 First Previous Next Last Crew Inform rmation S No fame A Gender Date of Birth Nationality Traveller Group Pass Ephy Date MJLP Sticker No UIN FIN Travel Document No Travel Document Expiry Date Status Duties On Board ARR CREW1 Male 02 02 2000 THAILAND NOT APPLICABLE NA TD25656 03 02 2010 NTL AB 2 LALA 1 Male 11 02 2000 AUSTRALIA NOT APPLICABLE NA TD123 01 02 2010 SP Sign Off AB 3 LALA 2 dale 11 02 2000 BRAZIL NOT APPLICABLE NA TD123 01 02 2010 LP Transfer Out AB 4 WIS CREW 2 Male 05 02 2000 BENIN NOT APPLICABLE NA TD12345 06 02 2010 SP Sign Off WORK 5 WIS CREW 3 Male 05 02 2000 CAMEROON NOT APPLICABLE NA TD12345 06 02 2010 LP WORK 6 WIS CREW 4 Male 05 02 2000 CAMBODIA NOT APPLICABLE NA 7012345 06 02 2010 LP WORK 7 W j Male 05 02 2000 CANADA NOT APPLICABLE NA TD1233445 11 02 2010 LP Sign On COOK e First Previous Next Last of 1 Pages Crew Person Details Application Reference No 44200802056116 Pass Information Person Details Name ARR CREW 1 Gender Male Date of Birth O2 02 2000 Nationality THAILAND Traveller Group NOT APPLICABLE NA Pass Expiry Date MJILP Sticker No UIN FIN Travel Document No TO25656 Travel Document Expiry Date OWOZ2010 Duties On Board AB Status NTL Caution DO NOT click on any of the buttons on your internet browser
78. me Type Update screen shot to include search type 17 Sep 2007 S CREW 07 012 Chan Whye Keet 2 2 1 Arrival Clearance Update screen shot of Vessel Info Add If Others please specify field for Immigration Anchorage Berth Remove Location after Immigration Clearance field Add Is vessel heading to Jurong Island Private Wharves Jetties Piers Buoys and Shipyards during port stay and its port stay details fields 2 2 2 Departure Clearance Add If Others please specify field for Immigration Anchorage Berth 2 3 1 Update Arrival Application Change label Requested Location of Immigration Clearance to Immigration Anchorage Berth Remove Location after Immigration Clearance Is vessel heading to Jurong Island Private Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 3 of 86 CREW Shipping Agent Module User Manual Version 3 6 ee ie Date Wharves Jetties Piers Buoys and Shipyards during port stay updatable by ICA Officers ee 3 4 24 Oct 2007 S CREW 07 009 Geraldine Shen 1 2 About This Manual Change of module name from Update Arrival Application to Update AA SO Appin Details 2 2 4 Crew Sign Off Update screen shot o
79. n 24 Hr format Last Place of Embarkation amp Port Select from the dropdown list for BOTH Place amp Port Next Destination amp Port Select from the dropdown list for BOTH Place amp Port Click on the Agent Information Tab after you have completed the vessel information This is similar to the other Agent tabs Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 55 of 86 CREW Shipping Agent Module User Manual Version 3 6 Ca Information mrmaton Information AGENT INFORMATION Contact Person HONG Email eiin yrii for notification purposes LONO LN Agent in Singapore TEST COMPANY e Shipping Company Name and Address 10 SENOKO DRIVE SINGAPORE 123456 Please enter at least one contact number wil 91234567 for ams purposes Tel No 61234567 Please tick if you want to be notified via SMS Mandatory fields The agent who logged into the system will have his details populated If the agent needs to change any of the details for this application he can do so here He will be able to enter another agent s Name Contact Number Mobile Telephone Pager and Email Address The shipping company s name and address cannot be changed This new agent will then be the one to be informed of the outcome of the
80. n mode as Online You will again be shown the 4 tabs similar to the Online With No Arrival Reference The only difference is that under the Vessel Information tab there will not be a need to key in any details as the details would have been populated for you based on the details submitted in the arrival reference Sign on application should be submitted wherever possible using arrival reference number so that the sign on crews names will be listed on the arrival vessel s crew list The rest of the process is the same as the Crew Sign On Online With No Arrival Reference You would still be able to change the Agent information and key in the necessary details in the Crew Tab click the Preview tab after you are done and check the declaration boxes and submit the application 2 2 3 4 Crew Sign On Batch With Arrival Reference With the Arrival Reference you can select Batch as the submission mode This submission is similar to the Batch With No Arrival Reference The only difference is that under the Vessel Information tab there will not be a need to key in any details as the details would have been populated for you based on the details submitted in the arrival reference CREW SIGN ON SINGPASS ID XXXXX0010 COMPANY ID 2007379 Vessel i Agent Crew Preview Information Information Information VESSEL INFORMATION Type of Vessel CARGO VESSELS Call Sign Vezzel Name CARGO1 Gross Registered Tonnage
81. nformation Agent Information Tab This displays the agent s information Crew Information Tab This displays the vessel s crew details You would be able to key in up to 80 crew including master details 20 crew per page Transit Passenger Tab This displays the vessel s transit passenger details You would be able to key in up to 80 transit passenger details 20 transit passengers per page Landing Passenger Tab This displays the vessel s landing passenger details You would be able to key in up to 80 landing passenger details 20 landing passengers per page Preview Tab This displays the preview of the information that was entered the declaration statement and submission button Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 29 of 86 CREW Shipping Agent Module User Manual Version 3 6 Vessel Information Tab ARRIVAL IMMIGRATION CLEARANCE SINGPASS ID XXXXX001D COMPANY ID 2007379 _ saa VESSEL INFORMATION Type of Vessel BARGE Call Sign SAIL SOUTH Vessel Name SAIL SOUTH Gross Registered Tonnage GRT 1000 tonnes Net Registered Tonnage NRT 999 tonnes Port of Registry SINGAPORE JURONG Flag SINGAPORE Estimated Date of Arrival By Estimated Tim
82. ngers you would need to use the batch mode of application For crew you only need to submit the additions or deletion for SC SPR or LTP holders on Harbour Craft local No change is allowed for transit passengers If there 1s no change to your arrival crew list an empty file with the headers would need to be sent Online Mode is used to submit applications online with less than 80 crew or 80 transit passenger or 80 landing passengers DEPARTURE IMMIGRATION CLEARANCE SINGPASS ID XXXXXO010 COMPANY ID 2007379 Vessel Type BARGE Vessel Name SAIL NORTH Arrival Reference No A427009012396065 Submission Mode i ONLINE ka Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 44 of 86 CREW Shipping Agent Module User Manual Version 3 6 2 2 2 1 Departure Clearance Online Mode The following Departure Immigration Clearance screen will appear with the 6 tabs Vessel Agent Crew Transit Landing and Preview tabs Your details from your arrival record will be populated into the respective tabs Vessel Information Tab SS Information Information Information Passenger Passenger VESSEL INFORMATION Arrival Application Reference No A4200901236065 Vessel Type BARGE Call Sign Vessel Name SAIL NORTH Gross Regi
83. ns on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 52 of 86 CREW Shipping Agent Module User Manual Version 3 6 2 2 3 Crew Sign On The Crew Sign On module allows you to apply for crew to sign on to a vessel the vessel may or may not have an arrival application There are 2 modes of submission Batch and Online Batch Mode is used to submit any application which has more than 80 crew Online Mode is used to submit applications online with less than 80 crew The shipping agent is allowed to submit the application 14 days prior to the vessels arrival but the crew must arrive within 7 days of the vessels arrival date The Crew Sign On module is found by moving the mouse over the Submission menu item and click on Crew Sign On Arrival Charan Departure Clearance Crew H Weekhy Immigration Clearance SINGPASS ID Crew Sign On Co M PANY I D Crew Sig mre Crew Transfer Extension of Stay LIST OF Altemporsry Sign Cff S PENDING CONFIRMATION OF ATA You will be shown a screen either enter the Arrival Application Reference number or Vessel Type Name Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transact
84. o UIN Expiry VISA Number Board FIN Date NOT 1 No SIGN OFF SSAA02 Male O8 07 1980 AUSTRALIA APPLICABLE SSAA02 10102009 DUTY NA DECLARATION a F declare that the information furnished in the application i correct and true If the application is submitted successfully a confirmation page will be displayed with the Sign Off Reference listed You can print this page for future reference Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 64 of 86 CREW Shipping Agent Module User Manual Version 3 6 SINGPASS ID XXXXxXO001D0 COMPANY ID 2007379 Your application has been submitted successtully on 23 01 2009 14 52 32 by HONG for vessel SAIL SOUTH Your application reference number is F200901256063 Please print thie screen for reference and take note of the above application reference number You will be informed of the outcome as soon as possible via SMS and e mail Thank you 2 2 4 2 Crew Sign Off Batch Mode Selecting the submission mode as Batch will show you the following Crew Sign Off screen with 3 tabs Vessel Agent and Preview tabs The vessel details will be populated from the Arrival information eo Information Information VESSEL INFORMATION Type of Vessel CONTAINER Call Sign
85. on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 8 of 86 CREW Shipping Agent Module User Manual Version 3 6 1 3 Installation Setup and Errors Encountered 1 3 1 Installation Setup Basic PC setup with Modem or Broadband Internet connection Browser Internet Explorer 6 0 and above The user needs to configure the settings of his Internet browser before he launches the CREW system website To setup the IE setup configuration 1 From the IE Menu go to FILE and PAGE SETUP e Set Paper size to A4 e Set Orientation to Landscape this 1s recommended Page Setup SOUrCE Automatically Select wt Headers and Footers Header WebPage amp p of amp P Footer Gebed Orientation Margins millimeters Portrait Lett 0 75 Right 0 75 Landscape Top O75 Bottom 0 75 2 From the IE Menu go to VIEW and ENCODING e Choose Western European Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 9 of 86 CREW Shipping Agent Module User Manual Version 3 6 3 From the IE Menu go to TOOLS and INTERNET OPTIONS
86. ovide the details in the field provided if your reason is Others Extension Date Use the pop up calender or key in the date in dd mm yyyy format Supporting Document Attach the supporting document by clicking on Browse and located the scan image and attach it to the application Please note that the Extension Date is the date extension is requested till I e If on 01 01 2007 agent wishes to seek extension for another 14 days he should state the extension date to be 15 01 2007 For all extension cases you will need to scan in the relevant document The scan document must be in jpg format and not more than 200Kb in size You can click on the link to view the crew list Mobile No i 91234567 for sms purposes Tel No 61234567 d Please tick if you want to be notified via SMS Link to view crew Attach supporting document pe d C Documents and Settings All Users Documents My Pictures Sampl EDwse EXTENSION INFORMATION Reason for Extension Please provide details if you have selected Others max 200 characters Extension Date emporing Documen Please click to view List of Crew DECLARATION g O declare that the information furnished in the application is correct and true Mandatory fields You will also be able to amend agent s information if you need to Once all details are submitted scroll down and check the declaration box and click Submit If
87. oving the mouse over the Amendment menu item and click on Confirm Actual Date Time Update AA Appin Details Crew Home SINGPASS ID XXXxXx5404 Update SO to AA COMPANY ID Ai0034 Cancel AAV SOVSF Crew Key in the Application Reference Number For arrival applications you should key in the arrival application reference number For departure applications you should key in the departure application reference number Click on Search CONFIRM ACTUAL DATE TIME SINGPASS ID XXXXA J404 COMPANY ID ALOOSA Instructions 1 To confirm the actual arrival date and time of your wessel please enter the arrival reference number 2 To confirm the actual departure date and time of your vessel please enter the departure reference number Application Reference No fp Mandatory fields The update page will be display and you will need to enter the Actual Date and Time of arrival or departure Click on Save to update the application Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 71 of 86 CREW Shipping Agent Module User Manual Version 3 6 Application Reference No 44200902026100 VESSEL INFORMATION Type of Vessel BARGE Call Sign 0202 A Wessel Name 20090202 A Gross Registered Tonnage GRT 5000 Net Registered
88. owhere For Applications where it is for a passenger liner coming from High Seas Singapore there will be a facility for you to enter the vessel s previous departure record via vessel s Departure Application Reference Number and that will allow the application to use the departure details as the arrival record for the vessel At the Arrival Application screen for passenger liners you would need to declare the previous departure application reference number if the last place of embarkation 1s High Seas A Diformation biformation VESSEL INFORMATION Type of Vessel BARGE Call Sign Vessel Name SAIL NORTH Gross Registered Tonnage GRT 1000 tonnes Net Registered Tonnage NRT 999 tonnes Port of Registry SWEDEN KARLSHAMN Flag BANGLADESH Estimated Date of Arrival 20 01 2009 E Estimated Time of Arrival ETA 4200 hr Date of Proposed Departure 30 07 2009 uf Last Place is High Seas Estimated Time of Departure ETD Last Place of Embarkation Next Destination Immigration 4Anchorage Berth Caution am yA al HIGH SEAS SINGAPORE vw HIGH SEAS SINGAPORE vw SINGAPORE CRUISE CENTRE CRUISE CENTRE BERTH 1E 2 2 2 Departure Clearance Every vessel that arrives must have a corresponding departure record This module allows the shipping agent to submit a departure application for the vessel Once the departure application is submitted you will not b
89. passenger or 80 landing passengers on board the vessel For example If vessel has 70 crew 65 transit and 75 landing use Online If vessel has 10 crew 0 transit and 0 landing use Online If vessel has 90 crew 0 transit and 0 landing use Batch If vessel has 20 crew 0 transit and 100 landing use Batch If vessel has 5 crew 85 transit and 20 landing use Batch The next part of the guide will deal with the Online and Batch submissions Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 28 of 86 CREW Shipping Agent Module User Manual Version 3 6 2 2 1 1 Arrival Clearance Online Mode The following Arrival Immigration Clearance screen will appear with the 6 tabs ARRIVAL IMMIGRATION CLEARANCE SINGPASS ID XXXXA0010 COMPANY ID poe E iiti tatermation Passenger Posse Pe Information Information Information Passenger Passenger res INFORMATION Type of Vessel Dor Call Sign SAIL SOUTH Vessel Name SAIL SOUTH Gross Registered Tonnage GRT 1000 tonnes Net Registered Tonnage NRT 999 tonnes Port of Registry SINGAPORE JURONG Vessel Information Tab This displays the vessel s information application s information and stowaway survivor refugee s i
90. pload File menu Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 73 of 86 CREW Shipping Agent Module User Manual Version 3 6 Crew Home SINGPASS ID XX XXXS404 COMPANY ID ALOOSA Enter the Application Reference Number This can be the Arrival Departure Sign On or Sign Off application reference number UPLOAD FILE SINGPASS ID XXXXxO40A4 COMPANY ID ALOO3A Application Reference No AAP 0090205611 gl You will then be shown a screen where the files are to be uploaded Attach the respective files by clicking on browse and add the file in after you have made the necessary error corrections and click on Submit UPLOAD FILE SINGPASS ID XXAAXO404 COMPANY ID ALOOSA Application Reference No gt AA200902156163 Attach File CADocuments and Se For Stowaway Survivor and Refugee scroll to the right to browse and attach the file Travel Travel indicator Date of Birth Gender Nationality Se eas Document Travel Travel Travel Document Document Dotarea Attach Document e g Master Place of issue Date of issue Date of Expiry Report 1101 CHINA O3702 2005 MADZI CAWwINDOWSiDesktop CHINA o302 2005 31002007 CAWINDOWSiDesktop vel ent Ho Caution DO NOT click on any of th
91. rect and true If the application is submitted successfully a confirmation page will be displayed with the Arrival Application Reference listed You can print this page for future reference If you submit your application less than 6 hrs from the vessel s estimated date time of arrival a message will appear to inform you that you have submitted a late application Message Please note that for applications submitted less than 6 hours from vessels estimated date time of arrival the vessel clearance may be delayed Please t or be reminded to submit your application at least 6 hours prior to vessel arrival but not more than 72 hours for prompt clearance Your application has been submitted successfully on 16 02 2009 15 07 08 by HO HUI SHAN for vessel POST XMMIAS Your application reference number is AAZ00907 166162 Please print this screen for reference and take note of the above application reference number You will be informed of the outcome as soon as possible via SMS and e mail Thank you Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 38 of 86 CREW Shipping Agent Module User Manual Version 3 6 2 2 1 2 Arrival Clearance Batch Mode The following Arrival Immigration Clearance screen will appear with 3 t
92. rectly Singapore Permanent Resident holding Special Passes are required to use the sign off module The Crew Sign Off module is found by moving the mouse over the Submission menu item and click on Crew Sign Off Arrival Clearance Departure Clearance C rew H Crew Sign On SINGPASS ID Crew Sign Oft COMPANY ID Crew Transfer Extension of Stay Temporany Sign Off Enter the Application Reference No either Arrival or Sign On Application Ref No and select the submission mode There are 2 modes of submission Batch and Online Batch Mode is used to submit any application which has more than 80 crew Online Mode is used to submit applications online with less than 80 crew Click on Search to get the record CREW SIGN OFF SINGPASS ID XXXAX001D COMPANY ID 2007375 Application Reference No j Submission Mode Please Select Mandatory fields Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 61 of 86 CREW Shipping Agent Module User Manual Version 3 6 2 2 4 1 Crew Sign Off Online Mode Selecting the submission mode as Online will show you the following Crew Sign Off screen with 4 tabs Vessel Agent Crew and Preview tabs The vessel details will be populated from the Arrival in
93. rmation that you have entered in all the previous tabs Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 37 of 86 CREW Shipping Agent Module User Manual Version 3 6 Franti Tue Seaton tnSoreton Passenger Passenger Information Information buftrmation Passenger Passenger Please click Submit button to confirm your application VESSEL INFORMATION Type of Vessel BARGE Call Sign Vessel Name SAIL NORTH Gross Registered Tonnage GRT 1000 tonnes Net Registered Tonnage NRT 999 tonnes Port of Registry SWEDEN KARLSHAMN Flag BANGLADESH Estimated Date of Arrival 22 01 2009 If there are any changes you can click on the respective tabs and make corrections before coming back to the preview tab to view your details again Once you are satisfied that all information is correct scroll down to the bottom of the page read and check the declaration box if you agree and submit the application by clicking on the Submit button LANDING PASSENGER INFORMATION S No Name Gender Date of Birth Nationality UIN FIN Travel Document No Travel Document Date of Expiry 1 FELICIA FEMALE 01 01 2001 AFGHANISTAN TONOO1 01 01 2010 DECLARATION z d declare that the information furnished in the application i cor
94. stered Tonnage GRT 1000 tonnes Net Registered Tonnage NRT 999 tonnes Port of Registry SWEDEN KARLSHAMN Flag BANGLADESH Actual Date of Arrival 2501 2009 Actual Time of Arrival 1400 hr Date of Proposed Departure E Estimated Time of Departure hr At the Vessel Information Tab selected details will be available for update update any details if necessary Details that can be updated include Date of Proposed Departure Use the pop up calender or key in the date in dd mm yyyy format Estimated Time of Departure To key in the time in 24 Hr format Next Destination amp Port Select from the dropdown list for BOTH Place amp Port Immigration Anchorage Berth Select from the dropdown list for BOTH Anchorage amp Berth If Others is selected details need to be filled in the free text field provided Owner Charterer Key in the owner or charterer details in the free text field provided Is your vessel on tow or towing Select Yes No If Yes is selected details need to be filled in the free text field provided Do you have any Stowaway Survivor Select Yes No or Refugee on board If Yes is selected then as much of the details Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 45 of 86 CREW Sh
95. the application is submitted successfully a confirmation page will be displayed with the Extension Application Reference number listed You can print this page for future reference Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 69 of 86 CREW Shipping Agent Module User Manual Version 3 6 2 3 Amendment 2 3 1 Update AA SO Appin Details You will be able to update some fields in the Arrival or Sign On Application after you have submitted it Arrival application will not be amendable if it is less than 3 hrs of ETA Agents would have to call ICA Pre Clearance Section to make amendments if itis within 3 hrs of ETA The Update AA SO ApplIn Details module is found by moving the mouse over the Amendment menu item and click on Update AA SO Appln Details Ste AA Appin Leta Crew Home SINGPASS ID XXMXx540A Update SO to AA COMPANY ID A100344 m c eer E E fry ae Cancel AA DOGF Crew Enter the Application Reference Number and click Search For Sign On Application you will be able to select the crews to be cancelled from the application For Arrival Application you will be able to amend the details and save the application Only the following details are amendable Estimated Date Time of Departure ETD
96. the transaction to HANG intermittently ICA NCS Confidential Page 62 of 86 CREW Shipping Agent Module User Manual Version 3 6 Date of Departure Use the pop up calender or key in the date in dd mm yyyy format Estimated Time of Departure To key in the time in 24 Hr format Mode of Departure Checkpoint Select from the dropdown list Flight No if depart by air To key in the flight number only if departure is by air The application should be per flight you cannot key in multiple flight numbers That is crew departing on different flight numbers and different dates must submit separate applications Following which you can scroll down and you will see the crew list This list can be sorted by Name and Travel Document Number Check the boxes of the crew that you wish to sign off You will also need to declare if the crew is holding a valid visa All current visa requirements remain and the agent is expected to make the necessary arrangements Select the reason for Sign Off from the reasons provided in the drop down list The list can be sorted by Name Caution DO NOT click on any of the buttons on your internet browser This will terminate your session prematurely DO NOT click any of the provided buttons more than once This will cause the transaction to HANG intermittently ICA NCS Confidential Page 63 of 86 CREW Shipping Agent Module User Manual Version 3 6 CREW SIGN OFF SINGPASS ID XXXxXXO010 COMPANY ID 20
97. tion to HANG intermittently ICA NCS Confidential Page 50 of 86 CREW Shipping Agent Module User Manual Version 3 6 2 2 2 2 Departure Clearance Batch Mode The following Departure Immigration Clearance screen will appear with 3 tabs Vessel Agent and Preview tab DEPARTURE IMMIGRATION CLEARANCE SINGPASS ID XXXMRS404 COMPANY ID ALOOSA Vessel Agent Information Information VESSEL INFORMATION Arrival Application Reference No 44200902096140 Vessel Type BARGE Call Sign Vessel Name 20090209 A Gross Registered Tonnage GRT 50000 tonnes Net Registered Tonnage NRT 30000 tonnes Port of Registry DENMARK COPENHAGEN Flag BRAZIL Actual Date of Arrival 6 02 2009 Both Vessel Information and Agent Tab is the same as the online mode you will need to fill in the details as per online mode At the preview tab you will be able to preview the information that you have keyed in and when you scroll down you must attach the Crew Transit amp Passenger list in the MS Excel template save in csv format CREW PASSENGER INFORMATION DECLARATION C declare that the information furnished in the application is correct and true In order to submit the file you will need to key into MS Excel spreadsheet the details of your crew transit and landing passengers The MS Excel file must be saved in a csv format To save in a csv format from within MS Excel select File gt Save As from the Save as type
98. y similar to the Crew Information Tab the agent will key in the landing passenger details if any The Attach File and Save Draft feature will be available in this screen as well You are allowed to key in up to 80 landing passengers Similar to crew details they are in pages of 20 each Information phar Information Passenger Passenger Attach File Browse Attach File Page 1 Next LANDING PASSENGER INFORMATION Travel Travel S No Delete Name Gender Date of Birth Nationality UIN FIN Hocument No gigi pie Date of Expiry 1 gO Please Selec g Please Select v 2 A Please Sele v By Please Select v By A Please Sele v By Please Select 7 v g Details that need to be keyed in include The name of the landing passenger Select from the dropdown list Male or Female dd mm yyyy format Select from the dropdown list the landing passenger s nationality UIN FIN Key in the NRIC 1f SC SPR FIN 1f Long Term Pass holder Leave blank 1f the landing passenger is a foreigner Travel Document No Key in the landing passenger s travel document number This is the passport number Travel Document Date of Expiry Use the pop up calender or key in the date in dd mm yyyy format of the Passport expiry Preview Tab Click on the Preview Tab The tab allows you to have a preview of the info

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