QAQ12 service manual 20120919
Contents
1. Inverter Interface Inverter Interface Signal I O Voltage Level Description INVPWR power 5V 5V output for inverter GND power OV 0 7A Power system return PWM 0 5V Adjust LCD brightness by burst mode Enable 0 5V Backlight on off control pin active HIGH 12 1 13 3 14 1 and 15 1 Inverter Input connector CNI Molex 53261 0690 Pin No Symbol Description 1 5V Input Voltage 2 5V Input Voltage 3 PWM Adjust brightness 4 ENABLE Back light on off control L OFF H ON 5 GND Power system return 6 GND Power system return Output connector for 12 1 CN2 JST SM02 4 0 B BHSS 1 or JST SM03 8 0 B BHS Please mark CAUTION HIGH VOLTAGE around CN2 JST SM02 4 0 B BHSS 1 Pin No Symbol Description 1 HV Connected to high voltage of LCD lamp 2 LV Connected to low voltage of LCD lamp JST SM03 8 0 B BHS Pin No Symbol Description 1 HV Connected to high voltage of LCD lamp 2 NC NC 3 LV Connected to low voltage of LCD lamp 4 4 Battery Specification 1 1 EE information 6cell 9cell 6cell Battery Design 5200 7800 7200 Capacity mAH Battery 3S2P 3S3P 3S2P Configuration Batterv Nominal 11 1 11 1 11 1 Voltage V Single Cell Li Lion Li Lion Li Lion Chemistrv Single Cell Tvpe2. Perform diagnostic test Procedure 4 Perform connection and replacement check Procedure 5 Replace system board END Figure 6 10 CD ROM DVD drive troubleshooting process This section describes how to determine if the computers internal DVD ROM drive or CD RW DVD ROM drive is functioning properly Figure 6 10 outlines the process Perform the steps below starting with Procedure 1 and continue with the other procedures as required Procedure 1 Audio CD test Procedure 2 Drive cleaning check Procedure 3 Software check Procedure 4 Diagnostic test Procedure 5 Connection and replacement check Procedure 1 Audio CD check First insert an audio CD into the CD DVD drive If it works the problem is not with the drive Go to Procedure 3 If the audio CD does not work go to Procedure 2 If the CD DVD LED on the front panel does not light when the disc is played and the drive gives no response go straight to Procedure 3 Procedure 2 Drive cleaning check Insert a CD DVD drive cleaning disk into the drive clean according to the drive cleaning product instructions If the problem persists go to Procedure 3 Procedure 3 Software check Ensure that the appropriate driver has been installed on the computer for the CD DVD drive Procedure4 Diagnostic test The CD ROM DVD ROM test program stored in the Diagnostics Disk will test the drive s ability to play an audio CD as
3. 1 3 Upper disassemble 1 3 1 take off T P bracket finger printer Speaker amp Power B screw 7 screws Pe 1 4 HDD ODD module disassemble 1 4 1 HDD disassemble Remove 4 screws as below photo lake off 4 screws and separate from Al foit 8HDD 1 4 2 ODD disassemble take off 2 screws and bracket and then take off ODD Chapter6 Testing and Troubleshooting 1 Testing and Troubleshooting The purpose of this chapter is to provide a systematic method of isolating problems you may have with the PCM10 series Notebook Computer We assume that you have a basic understanding of DOS based computer systems as well as knowledge of standard troubleshooting procedures This manual is written under the assumption that the problems are indeed related with Notebook itself The improper usage and application software problems are excluded in this chapter The system BIOS Beep Code is an integrated unit to detect some errors in the system board This beep code will give immediate identification of certain system board problems If the troubleshooting procedure is followed step by step it can efficiently isolate the problem and the problem can be solved easily 1 1 PERFORM VISUAL INSPECTION Check the following Power cords are properly connected and secured Power supply is adequate for operation e There are no obvious shorts or opens There are no obviously burned or heated components All components appear normal 1 2 Trou
4. Chapter 4 2 Chapter 6 Display Troubleshooting START Perform external display check Procedure 1 7 Does the external display function ok No v Perform diagnostic check Procedure 2 U Was a display S problem detected y Yes l Perform connector and replacement check Procedure 3 Replace svstem board Figure 6 3 Displav troubleshooting process No 0 m Displav is not faultv Continue troubleshooting refer to Figure 2 1 This section describes how to determine if the computers display is functioning properly The process is outlined in Figure 6 3 Start with Procedure 1 and continue with the other procedures as instructed Procedure 1 External display check Procedure 2 Diagnostic check Procedure 3 Connector and replacement check Procedure 1 External display check Connect an external display to the computers external monitor port then boot the computer The computer automatically detects the external display Press Fn F3 to switch to the external display If the external display works correctly the internal LCD may be damaged Go to Procedure 3 If the external monitor appears to have the same problem as the internal monitor the system board may be damaged Go to Procedure 2 Procedure 2 Diagnostic check The Display Test program is stored on the computer s Diagnostics disk This program
5. V Protection OVP 5VALWP 5V 108 114 3VALWP 3 3V 112 120 1 05VCCP 1 05V 111 119 1 5VP 1 8V 111 119 VCCSA 0 9V 111 119 VGA_CORE over 60mV of programmed VID level CPU_CORE over 160mV of programmed VID level GFX_CORE over 160mV of programmed VID level OCP 5VALWP 8 32A 3VALWP 6 88A 1 05VCCP 19 6A 1 5VP 13 4A 1 8VSP 4 88A VCCSA 9 8A VGA CORE 29 6A 4 2 Interface between Power with M B DC DC Signals O Voltage Description Level SUSP l 0 5V Low Active system suspend control signal 51ON O floating Low Active POWER ON control signal VS 0 3 3V JHigh Active RT8205 use this pin to control the 3 5V_ALWP FSTCHG 0 5V High Active ISL6251 use this pin to control the fast charge of charger CHGVADJ 0 3 3V High Active ISL6251 use this pin to control the battery voltage IREF 0 3 3V High Active ISL6251 use this pin to control the battery current ADP_1 O 0 3 3V High Active ISL6251 send signal to EC control the adapter ACOFF 0 5V High Active turn off the Adaptor power for battery automatic learning cycle ACIN O 0 5V High Active provide to EC to mean the Adaptor power is present VS_ON O 0 3 3V High Active provide toG718 when CPU OTP POK 0 3 3V High Active 3 5V_ALWP PGOOD signal to enable 1 1VALWP SYSON 0 3 3V High Active EC provide this si
6. contains a fail safe recovery routine If the boot block finds corrupted BIOS it prompts the end user to insert a diskette from which it loads several files that replace the corrupted BIOS on the Flash ROM with an uncorrupted one 2 4 Thermal management Please refer to Keyboard BIOS specification 2 5 Power Management for ACPI mode 2 5 1 Introduction The notebook supports ACPI The system will dynamically switch to ACPI mode for configuration and power management when an ACPI OS is loaded When ACPI is not loaded and enabled the power management function will be disabled 2 5 2 System Time outs If the system is running in ACPI mode system Time outs is handled by the operating system BIOS time outs are disabled System time outs are set using the control panel power applet 2 5 3 System Power Management The overall system can be in one of the system power states as described below ACPI mode Power Management Mech Off G3 All devices in the system are turned off ompletelv Soft Off G2 S5 OS initiated shutdown All devices in the system are turned off completely Working G0 S0 Individual devices such as the CPU and hard disk may be power managed in this state S3 Sleeping State PU set power down GA Suspend New Card Suspend Audio Suspend Hard Disk Power Down ODD Power Down uper I O Power Down S4 Sleeping State ystem Saves all system states and data onto disk prior to power off the whole system 2 5 4 Device P
7. 2 8 7 Wireless Control BIOS should report the wireless device include WLAN and BT exist and enable status to the EC namespace for the Kill Switch support 2 9 Customer Specific Features 2 9 1 Display of System Type and BIOS Version Number on Boot The development BIOS Version should start from 0 01 and the formal BIOS for MP should start from 1 00 2 9 2 CMOS RAM management For UEFI Code CMOS just reserve for kernel code Chipset code the variable storage had been replaced by flash part 2 9 2 1 CMOS Requirement for Debug Purpose For debug purpose BIOS could save data to CMOS NVO access by port 70h 71h offset 48h 4Fh 6Ch 6Fh and 70h 7Fh NV1 access by port 72h 73h offset 40h 57h and 60h 7Fh which are reserved for OEM use 2 9 3 System Management BIOS SM BIOS version 2 7 DMI 2 0 Limited DMI 2 0 BIOS information is provided BIOS version number is type 0 data item Type 1 e System serial number 64 alphanumeric characters with 12 character bundle number e System manufacturer name 16 alphanumeric characters e System product name 32 alphanumeric characters e System version 32 alphanumeric characters e UUID 32 Hexadecimal numbers Type 2 1 System manufacturer name 16 alphanumeric characters 2 Motherboard Product name XXX 3 System serial number 64 alphanumeric characters with 12 character bundle number Type 3 4 System manufacturer name 16 alphanumeric character 5 Svstem serial numbe
8. Set Supervisor Password Power on Password Disabled F1 Help Select Item F5 F6 Change Values F9 Setup Defaults Esc Exit lt Select Screen Enter Select SubMenu F10 Save and Exit TPM Status Show the TPM status Enable and Active or Disable and Inactive TPM Operation Enable Disable TPM Function This option will automatically return to No Operation TPM Force Clear This item will show when the TPM Operation be set Enable and Active used to enable disable TPM Force Clear function Supervisor Password Show the Password status Clear or Set Set Supervisor Password Install or Change the password Power on Password Enable or disable the Power on Password You only can enable disable Power on password after the Supervisor password is set Help information Set Supervisor Password Install or change the password and the length of password must be greater than one word Power on password Enable System will ask input password on post time Disable System will ask input password when go to Setup Utility Password behavior Supervisor Password and Power on Password After set the supervisor password power on password can enable or disable If only set the supervisor password system will request supervisor password before entering setup menu F2 Users have 3 chances to input supervisor password system will request shutdown if users input wrong password 3 times If
9. White blinking Blue blinking System Power Off To check the power supply status install a battery pack and connect an AC adaptor to the DC IN port on the computer and to a power supply If the Battery LED is not lit go to Procedure 2 S Chanter 0 Procedure 2 Adaptor battery replacement A faulty adaptor may not supply power or may not charge the battery Perform Check 1 Check 1 Connect a new AC adapior If the problem is not resolved go to Check 2 Check 2 Insert a new battery If the problem is still not resolved go to Procedure 3 Procedure 3 Power supply connection check The power supply wiring diagram is shown below AC adaptor cord AC power cord AC System adaptor board di Battery Any of the connectors may be disconnected Perform Check 1 Check 1 Disconnect the AC power cord from wall outlet Check the power cable for breaks If the power cord is damaged connect a new AC power cord If there is no damage go to Check 2 Check 2 Make sure the AC adaptor cord and AC power cord are firmly plugged into the DC IN socket AC adaptor inlet and wall outlet If these cables are connected correctly go to Check 3 Check 3 Make sure that the DC IN input port socket is firmly secured to the system board of the computer If the DC IN input socket is loose go to Procedure 5 If it is not loose go to Check 4 Check 4 Use a millimeter to make sure that the AC adaptor output voltage is close to 19
10. board END Figure 6 2 Power Supply Troubleshooting Process The power supply controls many functions and components To determine if the power supply is functioning properly start with Procedure 1 and continue with the other Procedures as instructed The flowchart in Figure 6 2 gives a summary of the process The procedures described in this section are Procedure 1 Power status check Procedure 2 Adaptor battery replacement Procedure 3 Power supply connection check Procedure 4 Diagnostic check Procedure 5 Internal connection check Procedure 1 Power Status Check The following LEDs indicate the power supply status Battery LED The power supply controller displays the power supply status through the Battery and the POWER LEDs as listed in the tables below Table 2 1 Battery LED blue solid on Battery fully charged by AC color off Battery abnormal stop charging with AC Bad cell Overheated Discharging Amber blinking Battery within low state 1 second The system is protected and cannot be re on 1second off powered on without the AC power connected Amber 8 Blue Battery error blinking Flash 500ms on 500ms off poe ee not in low or critical low state in discharging state e Table 2 2 POWER LED System Power On Power button LED is White Solid on solid white Power LED is solid blue Blue Solid on Charging Amber solid on Battery charging with AC System Suspended
11. checks the display controller on the system board Insert the Diagnostics disk in the computer s floppy disk drive turn on the computer and run the test Refer to Chapter 3 Tests and Diagnostics for details If an error is detected go to Procedure 3 If an error is not detected the display is functioning properly Procedure 3 Connector and replacement check The FL inverter board LCD module and system board are connected to the display circuits Any of these components may be damaged Replacement Procedures for instructions on how to disassemble the computer and then perform the following checks Check 1 Make sure the DDRRAM module is seated properly Test display again If the problem still exits replace the DDRRAM module If the problem still exists perform check 2 Check 2 Replace the FL inverter board with a new one and test display again If the problem still exists perform Check 3 Check 3 Replace the LCD module with a new one and test display again If the problem still exists perform Check 4 Check 4 Replace the LCD FL cable with a new one and test display again If the problem still exists perform Check 5 Check 5 Replace the CPU with another of the same specifications If the problem still exists perform Check 6 Check 6 The system board may be damaged Replace it with a new one 19 Chapter 6 Keyboard Troubleshooting START Perform external kevboard check Procedu
12. may be defective or damaged
13. set power on password system will request the password after power on the machine Users have 3 chances to input power on password system will request shutdown if users input wrong password 3 times 2 10 5 Boot Menu This menu allows the user to decide the order of boot devices to load the operating system Bootable devices include the diskette drive in module bay the onboard hard disk drive in module bay InsydeH20 Setup Utility Main Advanced Security Boot Exit Boot priority order Floppy Drive XXXXXXXXXX Hard Disk DriveO XXXXXXXXXX Details see the following Hard Disk Drive1 XXXXXXXXXX Help Information CD DVD ROM Drive XXXXXXXXXXX USB HDD XXXXXXXXXX USB CDROM XXXXXXXXXX Network boot XXXXXXXXXX Boot Device Status Floppy Drive lt Enabled gt CD DVD ROM Drive lt Enabled gt Network boot lt Enabled gt F1 Help N Select Item F5 F6 Change Values F9 Setup Defaults Esc Exit lt gt Select Screen Enter Select SubMenu F10 Save and Exit Help information Use lt gt or lt gt to select a device then press lt F5 gt to move it down the list or lt F6 gt to Move it up the list Press lt Esc gt to escape the menu 2 10 6 Exit Menu InsydeH20 Setup Utility Main Advanced Security Boot Exit Exit Discarding Changes Load Optimal Defaults Details see the following pr e in Select Item F5 F
14. 18650 18650 18650 Single Cell 2600 2600 2400 Capacitv mAH Dumb Smart Smart Smart Smart Batterv Batterv Batterv Batterv SMBus ver SMBus ver SMBus ver 1 1 1 1 1 1 Cycle Life 70 after 70 after 70 after 300cycles 300cycles 300cycles Nominal Charging 12 6 12 6 12 6 Voltage V Nominal Charging 3640 5640 5040 Current A Protection OVP OVP OVP OVP Re UVP UVP UVP UVP OTP OTP OTP OTP OCP OCP OCP OCP SCP SCP SCP SCP RCP RCP RCP RCP Cell Cell Cell Cell imbalance imbalance imbalance imbalance FET Error FET Error FET Error FET Error 1 2 Battery Connector Pin Assignment Ping Symbol Comments 12 BATT BatterpPositive Power 3 D Floating PA BA Battery in Function Pi 5 SMC SMBusclockinterfacelfopn 6 SMD 1 SMBus data interface I O pin Connect to Thermistor 89 GND Common Ground Power Battery cannot be charged or discharged unless this pin is connected to GND 4 5 Adapter Specification 1 SCOPE This specification describes the physical functional and electrical characteristics of the 90 watts single output 19V 4 74A switching power supply It would be conformed to ENERGY STAR standard 2 INPUT CHARACTERISTICS 2 1 Input Voltage Input voltage range 90 264Vrms 2 2 Input Frequency Input frequency range 47 63 Hz 2 3 Input current Input current should be lower than 1 5 0 8Arms under full load and 100 240Vrms input voltage conditions 2
15. 4 Inrush Current Inrush current should be less than 220A and no damage under full load and cold start 100Vrms and 240 Vrms input voltage 2 5 Leakage Current The total combined leakage current shall not exceed 100 microamperes when tested at 254 Vrms 60 Hzin a normal operating condition 2 6 Power Consumption Input power saving should be lower than 0 5 Watts under No load at 230 Vrms input voltage conditions 2 7 Efficiency Efficiency should be greater than 85 at full load input voltage 115 230Vrms 3 OUTPUT CHARACTERISTICS 3 1 Output Characteristics Output voltage load current voltage regulation and output noise of power supply should meet the specifications which defined on the tables below Table 1 Electrical Characteristics overview Item Performance Remarks Output Voltage Rating 19Vdc Output Range 18 5V 20V Full Load 4 74A Min Load 0 0A Peak Load 6 3A Vo regulation 18V 20V 5minutes 115Vac 230Vac input Cold start ambient 25 C Max Ripple Voltage 300mVp p Note 1 Line Regulation 1 Load Regulation 18 5V 20V Dynamic Load 18 5V 20V Note 2 Hold up Time 5 mS Min Full Load amp 115Vac 60Hz input Phase 90 degree Vo 18 5Vdcmin ambient 25 C Note 3 Turn on Time 3 S Max Full Load amp 115Vac 60Hz input Operating Temp 5 C to 40 C Note 3 Rise time 30mS Max Overshoot 20V 3 2 Protection 3 2 1 Short Circuit Protection The power supply shall shutdown and no damage for outpu
16. 5 4 4 2 Real Time Clock Alarm The Real Time Clock alarm interrupt will wake the system from Standby DC AC Hibernation AC mode only and S5 AC mode only 2 5 4 4 3 Critical Low Battery Critical low battery event can wake the system from Standby DC mode in ACPI mode 2 5 5 Hibernation To support the hibernate state the save to disk partition or file will be created by the operating system if the user select to enable the hibernation It is the responsibility of the operating system to save the system state to a disk file and restore the system state when it is turned back on 2 6 ACPI Advanced Configuration and Power Interface 2 6 1 Introduction The Advanced Configuration and Power Interface ACPI is a well specified power management and configuration mechanism It evolves the existing collection of power management codes APM PnP BIOS and Etc 2 6 2ACPI Sleep Status BIOS must support the following sleep states S3 S4 and S5 2 6 3 Fast Resume BIOS must hands off the control to the operating system within the following time limits Measured using the Microsoft VTS Velocity tool In addition total resume time from S3 must be completed within 5 seconds 2 6 4 Power State Transition Diagram The state transition diagram in ACPI mode is as follows From State Leave By Condition Enter State 83 Power Button SO Internal Keyboard RTC Alarm On board LAN WOL 1 Battery Critical Hibernat
17. 6 Change Values F9 Setup Defaults Select Soreen lentor Select gt SubMenu BI ANS ADEA Exit Saving Changes Allows the user to save changes to NV Storage and reboot svstem The following message is prompted when user press Enter on the item Exit Saving Changes Yes No Yes Save Changes Exit SETUP and reboot No Back to previous screen Exit Discarding Changes Allows the user to discard changes and continue the boot operation The following message is prompted when user press Enter on the item Exit Discarding Changes Yes No Yes Discard Changes and Continue the boot operation No Back to previous screen Load Optimal Defaults Allows the user loads default value in CMOS Setup The following message is prompted when user press Enter on this item Load Optimal Defaults Yes No It still stay in Setup when press a key Help information Exit Saving Changes Exit system setup and save your changes Exit Discarding Changes Exit system setup and without saving your changes Load Optimal Defaults Load Optimal Defaults 2 11 OS Compatibility Windows 7 32bits and 64bits Chapter 3 Hardware 1 Major Sub assembly Specification System interconnection 1 1 Top View For QAQ12 NO Description Mic Conn Power Board Conn Finger Print Board Conn P4 USB Board Conn Smart Card Conn P6 5in1 Conn 7 NEW card Conn with socket 8 TP Conn 9 K B Conn 0 Speaker Conn 1 LV
18. Chapter 1 System Description Specification 1 SCOPE CPU e Intel Ivy Bridge e Dual Core 2 4G 2 5G 2 6G 2 8G 2 9G Chipset e QM7 Memory e Support DDR3 1333MHz DDR3 1600MHz 2G 4G e Support 2 So DIMMS up to Max 8GB Display s 14 3 6mm 16 9 LED backlight LCD e HD 1366 x 768 Graphics Chip e No Audio e HD Audio Speakers 2 1 5W Microphone in and Headphone out Camera Option e 2 0M 1 3M Pixel CMOS Camera Keyboard e 86 US 87 UK 88 BZ with 101 102 key function e 2 3 0 3mm full stroke keys operating force 62 10g e Overlay numeric keypad e Support independent pgdn pgup home end keys e Support cursor keys e Support multi language e Vista key supported Hard Disk Drive HDD e Support SATA3 0Gb s e 9 5mm height 2 5 inch 5400 7200rpm e Capacity from 250GB to 500GB and bigger in future Optical Disc Drive ODD e Support SATA1 5Gb s e Fixed 12 7mm height tray load e DVD ROM e DVD Super Multi DVD RAM R RW R RW 8X write e Support Double Layer Recording is required e Blue ray Combo DVD high definition disc Communication e No modem e No PCI Express e NoWWAN e LAN 10 100 1000 Giga LAN e WLAN only or W L BT Combo Option WLAN AMP enabled for BT3 0 compatible Note For Motorola Bluetooth please experience the BT function by Motorola s user friendly GUI you can refer to Motorola BT help file from Taskbar gt Bluetooth icon gt Right Click on BT icon gt My Bluetooth Settings gt Help Pointing Device e
19. DS Conn 1 N 1 1 2 Bottom view For QAQ12 tilwi NO Description NO Description 12 D Sub Conn 21 Audio Jack Conn 13 RJ45 Conn 22 CPU Socket Conn 14 Battery Conn 23 USB2 0 Conn 15 S SATA HDD Conn 24 USB3 0 Conn 16 MINI Card Conn 25 ESATA Conn 17 SATA Odd Conn 26 HDMI Conn 18 DDR3 0 H 4 0 Conn 27 Fan Conn 19 DDR3 0 H 8 0 Conn 28 DC IN conn 20 Audio Jack conn 29 Chapter 4 DC DC CONVERTER 4 1 DC DC Power P lane V mil V_typ IV max Vripple I_min typ l_max peak n 3VALWP 43 1 3 3V J43 46V 0 1V OA 21A13 0A 4 8A 5V 5VALWP 4 4 7 5 0V 5 25V 0 1V OA 2 8A 4 5A 6 62A 5V 1 5VP 1 4 1 5V 1 57V 0 06v OA 9 8A 14A 16 9A 2V 1 8VSP 1 7 1 8V 1 89V 0 9V OA 1 3A 2 1A 3A 1V VCCP 40 9 1 05V 1 10V 0 04v OA 9 8A 14A 18A 975V 40 75VSP 40 7 0 75V 0 787 0 375 OA 0 4A 0 5A 0 6A 1V V V VCCSA 40 8 0 9V 0 945 0 02V OA 4 2A 6A 7 65A 55V V VGA_CORE 0 8 0 95V 0 975 0 05V OA 14A 20A 25A 5V V CPU CORE 0 3 1 25V 1 35V 0 06V OA 37A 53A 70A V GFX CORE 0 0 1 28V 1 3V 0 06V OA 14A 20A 40A V Fast Charge 12 12 6V 13 05 0 15V 2 95A 3 114 3 42A LI ION 6Cell V V A Fast Charge 12 12 6V 13 05 0 15V 2 95A 3 114 3 42A LI ION 9Cell V V A VIN current 18 19V 20V 4 52A 14 74A 4 98A
20. ED SRS AP 2 2 System Controls 2 2 1 Buttons 2 2 1 1 Power Button The activity of the power button is as follows e If svstem is Off Hibernate Svstem will be turned on while Power switch is depressed bv more than 100 ms e If svstem is in Standbv state Svstem will resume while Power switch is depressed bv more than 100 ms e If svstem on with legacv mode depress this button will turn off power If svstem is running in ACPI OS the power button acts as the sleep button and let OS controls the policv of power button which is defined in Power Option under the OS 2 2 1 2 Power Button Over ride Holding down the Power Button for 4 seconds will cause an unconditional transfer to the off state without notifving the operating svstem 2 2 1 3 Lid switch If the svstem is running under legacv mode e Closing the lid will turn off LCD backlight If the system is running under ACPI mode e The operating system will determine what action to take when the lid is opened and closed The function of lid switch will follow the OS setting in power management Nothing Standby or Hibernate If nothing the backlight must turn off when the lid is closed 2 2 1 4 System status indicators Please refer to Keyboard BIOS specification 2 3 Core BIOS Features 2 3 1 Multi Boot The notebook can support Multi Boot for selecting the boot sequence of Hard Drive Removable Devices CD ROM DVD Drive and Network in Setup 2 3 2 Quiet Bo
21. Normal Track Pad with up down scroll zone and two buttons e Support Multi finger feature Media Slot e 5 in 1 flash card reader SD MS MMC XD MS pro I O Ports e USB2 0x3 e USB3 0 x1 e E SATA x1 e RJ45x1 e VGA port x 1 e DC in JACK x1 e HDMIx1 e 5 in 1 flash card reader x 1 e Express card 34 x1 e Microphone in x 1 e Headphone out x 1 e Kensington lock x1 e Power USB Switch x1 e Wireless Switch x1 e Smart Card x1 Microphone e Analog Type Internal Microphone TV tuner e NO System Status Indicators e 1 Caps Lock White e 1NumLock White e 1 Power Button LED White e 1 LED for IDE HDD activity Red e 1 LED for System status Power On Suspend Green e 1 LED for Battery status Charging Full L1 L2 Green Red e 1 LED for Blue tooth Wireless Card Green Control Button e Hot Key e Power button support software off 4 sec x 1 e Power USB switch Turn on off Power USB function e Kill switch Turn on off Wireless and Bluetooth e Function button define by customer e Magnetic lid switch control for system standby wakeup or suspend resume User Keys e No AC Adapter e 65W with 19V DC 3 pin 125V EU amp US AC cable Battery e 6 cell 9 cell e Li ion 18650 type 4400mAh 4300mAh 5200mAh 7800mAh e Life Cycle 70 Design Capacity after 300 Cycles in 25degreeC Software e Insyde BIOS e Suspend to DRAM HDD e Security Power On Password Supervisor Password e USB memory Boot support e Suppor
22. Start with Procedure 1 and continue as instructed Procedure 1 Audio source test Procedure 2 Earphone test Procedure 3 Connection check Procedure 4 Replacement check Procedure 1 Audio source test Try different audio sources e g an audio CD and digital music file to determine whether the fault is in the speaker system or not If not all sources have sound problems the problem is in the source devices If all have the same problem continue with Procedure 2 Procedure 2 Earphone test Connect a set if earphones or external speakers If these function correctly go to Procedure 3 If they do not function correctly the system board may be defective or damaged Replace it with a new one Procedure 3 Connection check Disassemble the computer following the steps described Replacement Procedures and make sure the speaker cable is firmly connected to the system board If the stereo speakers are still not functioning properly go to Procedure 4 Procedure 4 Replacement Check If the stereo speakers don t sound properly the stereo speakers may be defective or damaged Replace them with new ones If the stereo speakers still do not work properly 22 Chapter 6 CD ROM DVD Troubleshooting START E Perform audio CD check Procedure 1 Mi n Perform drive 7 Audio CD functions ok gt No cleaning check Procedure 2 e Yes v Perform software check Procedure 3
23. V If the output is several percent lower than 19 V go to Check 5 If the output is close to 19 V go to Check 6 Check 5 Connect a new AC adaptor or AC power cord If the battery LED does not light go to Check 6 Check 6 Make sure the battery pack is installed in the computer correctly If the battery is properly installed and the battery LED still does not light go to Procedure 4 Procedure 4 Diagnostic check The power supply may not charge the battery pack Perform the following procedures Reinstall the battery pack Attach the AC adaptor and turn on the power If you cannot turn on the power go to Procedure 5 Run the Diagnostic test following the procedures described Tests and Diagnostics If no problem is detected the battery is functioning normally Procedure 5 Replacement check The system board may be disconnected or damaged Disassemble the computer following the steps described Replacement Procedures Check the connection between the AC adaptor and the system board After checking the connection perform Check 1 Check 1 Use a millimeter to make sure that the fuses on the system board are not blown If a fuse is not blown go to Check 2 If a fuse is blown go to Check 3 Check 2 Make sure that the battery cable is firmly connected to the system board If it is connected firmly go to Check 3 Check 3 The system board may be damaged Replace it with a new one following the instructions in
24. XX Svstem BIOS Version X XX XX Intel ME Version X X XX XXXX Hard DiskO XXXXXX CD DVD Rom XXXXXX Removable Device State XXXXXX Serial Number XXXXXX UUID XXXXXX F1 Help N Select Item F5 F6 Change Values F9 Setup Defaults Esc Exit Select Screen Enter Select SubMenu F10 Save and Exit System Time and System Date The hour is displayed with 24 hour format The values set in these two fields take effect immediately Processor Type This field shows CPU type and speed Total Memory This field reports the memory size of the extended memory with an integer in the system Serial Number This field displays the serial number max size support to 32 bytes UUID This field display the UUID the length is 16 bytes Help information System Time hh mm ss This is the help for the hour field Valid range is from 0 to 23 INCREASE REDUCE hh mm ss This is the help for the minute field Valid range is from 0 to 59 INCREASE REDUCE hh mm ss This is the help for the second field Valid range is from 0 to 59 INCREASE REDUCE System Date mm dd yy This is the help for the month field Valid range is from 1 to 12 Error checking will be done against month day year combinations that are not supported INCREASE REDUCE mm dd yy This is the help for the day field Valid range is from 1 to 31 Error checking will be done against month day year combinations that are not supported INCREASE REDUCE
25. al reference of VGA vendor In particular text mode and standard VGA modes are not supported 2 8 5 1 Brightness table This section describes the LCD Brightness control The keyboard Fn F4 and Fn F5 keys the AC DC state and the brightness slide bar in Windows Mobility Center control the LCD brightness There shall be 11 levels of distinct brightness Level 11 Maximum Brightness possible Level 1 Minimum brightness without flickering 10 nits recommended depending on inverter stability tyoe and display uniformity One setting level should be approximately 55 60 nits for Mobile Mark 2002 test 2 8 5 2 Boot Display Algorithm This section describes the POST boot up display device with multi display device attached System support Local Flat Panel display during POST when LFP attached the external display device Include VGA DVI HDMI and DP will display at the same time 2 8 6 Fast Boot The BIOS POST time should be within 5 seconds or less The BIOS POST time is measured by Microsoft Velocity Test Suite The POST timing test needs to include the worst case drive configuration internal or external and worst case memory configuration available via the retail channels The POST time testing environment does not include attachable devices such as USB keyboards external monitors printers PC Cards Port Replicators and etc Note if have TPM device the BIOS POST Time should add extra 300 microseconds for initial
26. bleshooting Flowchart Use the flowchart in Figure 6 1 as a guide for determining which troubleshooting procedures to execute Before going through the flowchart steps verify the following Ask the user if a password is registered and if it is ask him or her to enter the password Verify with the customer that Win7 is installed on the hard disk Operating systems that were not preinstalled by Compal can cause the computer to malfunction Make sure all optional equipment is removed from the computer Make sure the floppy disk drive is empty START Connect the AC adapter to the DC IN socket lt lt IstheDC INLEDon No gt Perform the Power Supply Troubleshooting procedures in section 6 2 Yes a No _ Is the Battery LED on Perform the Power Supply Troubleshooting procedures in section 6 2 Yes Turn the Power switch on Yes v E Is the Power On LED on Perform the Power Supply Troubleshooting procedures in section 6 2 Yes v Is the logo message display No Perform the Display Troubleshooting procedures in section 6 3 Yes Ifthe password message displays type the password then press Enter Ia Windows being loaded No Perform diagnostics program Figure 6 1 Troubleshooting flowchart 1 2 Chapter 6 lt lt Does typed characters appear
27. correctly Insert the diagnostics disk into FDD Then run the diagnostics test pro gram Yes Perform the keyboard No K Troubleshooting procedures in section 6 5 Perform the FDD lt Is the diagnostics test loaded Yes Allow each test to perform automatically l Is an error detected by any of the ca diagnostics tests No Y System is normal Figure 6 1 Troubleshooting flowchart 2 2 No gt Troubleshooting procedures in section 6 4 After confirming which diagnostics test has detected an error perform the appropriate procedure as outlined below Yes _T_ If the diagnostics program cannot detect an error the problem may be intermittent The test program should be executed several times to isolate the problem When a problem has been located perform the appropriate troubleshooting procedures as follows e If an error is detected by the main battery test perform the Power Supply Troubleshooting procedures in Section 6 2 e If an error is detected by the display test perform the Display Troubleshooting procedures in Section 6 3 e If an error is detected by the keyboard test perform the Keyboard Troubleshooting procedures in Section 6 4 e If an error is detected when using an external USB device perform the External USB Devices Troubleshooting procedures in Section 6 5 e If an error is detected when using the CRT connection perfo
28. ed or Enabled in this menu according to the owner requests VT You can select the Disabled or Enabled in this menu UMA Share Memory Size You can select the share memory size for UMA use 32MB 64MB 128MB could be selected USB Legacy You can select the Disabled or Enabled in this menu according to the owner requests INTEL Anti Theft Technology Configuration Intel R AT Support System lt Enabled gt Intel R AT Recovery 3 Intel R AT Suspend lt Disabled gt TXT You can select the Disabled or Enabled in this menu Help information Num Lock Selects Power on state for Num lock Peripheral Configuration Configures the peripheral devices VT Virtualization Technology Enable Disable Configure SATA As Set Harddisk Controller Configure Type Express Card Control the PCI Express Root Port POST HotKey Delay Customizable amount of time for the user to press HotKey at POST UMA Share Memory Size Select DVMT5 0 Pre Allocated Fixed Graphics Memory size used by the Internal Graphics Device USB Legacy USB devices boot and access in DOS 2 10 4 Security Menu This menu shows the security setting such as TPM User and Supervisor Password HDD Password and Power on Password InsydeH20 Setup Utility Main Advanced Security Boot Exit TPM Status Enabled and Active TPM Operation No Operation TPM Force Clear Enabled Details see the following Help Information Supervisor Password Clear
29. ess BIOS Setup and to be used in DOS without additional drivers USB floppy boot and Crisis Recovery from USB floppy is also supported The driver provides other USB devices support after loading the operating system 2 8 3 Flash utility one BIOS file only The flash utility can be used to program both system and keyboard BIOS at the same time Before flash BIOS you must make sure that AC exist Or you will be forbidden to flash BIOS 2 8 4 Crisis Recovery This feature provides an opportunity for system that cannot boot up With a crisis floppy diskette the system can perform crisis recovery by using internal PS2 keyboard To perform crisis recovery using keyboard do the following Power off the system Plug in the USB floppy drive with crisis floppy diskette inserted Hold down Fn B keys Plug in AC adapter and make sure it is powered Power on the system from off state i e cold boot while holding down lt Fn B gt key After POST release lt Fn B gt key The system should boot from floppy and perform crisis recovery action 2 8 5 VGA Support This section describes the expected behavior when a video monitor is connected to the VGA port on the notebook The feature needs VGA driver support The BIOS will use both the RGB and pin 11 methods to determine the presence of an external VGA monitor Video modes supported on the secondary display path need VGA driver support Supported video modes and timings please refer to the technic
30. functioning properly perform the following procedures Figure 6 8 outlines the process Start with Procedure 1 and continue as instructed Procedure 1 Touch Pad connection check Procedure 2 Touch Pad replacement check Procedure 1 Touch Pad connection check The Touch Pad is connected by the Touch Pad FPC to the system board Make sure the Touch Pad FPC cable is firmly connected to the Touch Pad and system board Replacement Procedures for instructions on how to disassemble the computer and then perform the following checks If any of the connections are loose reconnect firmly If any of the connections is damaged or there is still an error go to Procedure 2 Procedure 2 Touch Pad replacement check The Touch Pad unit or FPC may be defective or damaged S Chapter 6 Speaker Troubleshooting START Perform audio source test Procedure 1 j B S Speakers are not lt lt Do all sources have gt gt faulty Continue same problem troubleshooting a see Figure 2 1 T Perform earphone test Procedure 2 Do earphones A function correctly n Perform connection check Procedure 3 Figure 6 9 Speaker troubleshooting process To determine if the computer s built in speakers are functioning properly perform the following procedures Figure 6 9 outlines the process First adjust the speaker volume to an appropriate level
31. g properly perform the following procedures Figure 6 7 outlines the process Start with Procedure 1 and continue as instructed Procedure 1 HDMI connection check Procedure 2 HDMI set check Procedure 1 HDMI connection check The HDMI cable may be damaged or the connections may be loose Perform Check 1 Check 1 Make sure HDMI cable is firmly plugged into both the HDMI set and the HDMI port of the computer If the cable is connected correctly go to Check 2 Check 2 Make sure the HDMI port is firmly secured to the system board of the computer If the malfunction remains go to Check 3 Check 3 The HDMI cable may be damaged Replace with a good cable If the malfunction remains go to Procedure 2 Procedure 2 HDMI set check The HDMI set may be faulty Perform Check 1 Check 1 Try using the set for HDMI reception If it does not work the set may be damaged If the set does work perform Check 2 Check 2 Try connecting a different HDMI to the computer If the replacement television works the original set may be damaged If the replacement set does not work the system board may be damaged lg Chapter 6 Touch Pad Troubleshooting START Pi Y Touch Pad connection check Procedure 1 Y Touch Pad replacement check Procedure 2 Y Replace system board Figure 6 8 Touch Pad troubleshooting process To determine if the computer s built in Touch Pad is
32. gnal to enable 1 5VP SUSP 0 3 3V High Active EC provide this signal to enable 0 75VSP DGPU_PWR El 0 3 3V High Active PCH provide this signal to enable N VGA_COREP GPU_VIDO 0 3 3V The VGA_CORE voltage depends on those GPU_VID1 VID VDD SENSE I 0 85 0 9 IVGA CORE Romote Sense 75V VGATE O 0 3 3V High Active it will go high when CPU_CORE is within SPEC VR_ON 0 3 3V__ High Active turn on off the CPU_COREP IC BATT TEMP JO 0 5V Analog signal NS87570 using this voltage level to calculate battery s temperature SMD SMC O 0 5V SMbus communication Analog signal ENE926 using this voltage level PARTE ONE Dr ou for battery over voltage protection VIN I O 19V Adapter input power VR_SVID DAT I 0 3 3V Control CPU_CORE output voltage VR_SVID_ALR T VR_SVID_CLK VCCSENSE 0 1 35V JCPU CORE Romote Sense VSSSENSE VCC_AXG_SE I 0 3 1 3V GFX_CORE Romote Sense NSE VSS_AXG_SE NSE 4 3 Power sequence POWER SEQUENCE VIN dA x l 3VL __ 3VALN 5VALW 1 1VALW ON OFFBINE NOTE gt 1 L EC gt FCH EC RSMRSTH be n K EC gt FCH PRIN OUT l E 13 l FCH gt EC FCH SLP 854 yug EC gt PWR SYSON J HLS S FCH gt EC FCH SLP 34 MM T ysg EC gt PWR SUSP iii 308 45VS 40 75VS KE 1 1 8VS AI 7 ATT EC gt PWR 1 1V8 ON e e f ee 6 ans I 5 E EC gt PAR VR CPU CORE CPU CORE NB NOTE PWR gt EC VGATE e IO
33. in Chapter 4 Replacement Procedures If the problem persists or if the wireless LAN LED is not lit when the wireless communication switch is turned to On go to Check 3 Check 3 The wireless LAN unit may be damaged Replace it with a new one following the instructions in Chapter 4 If the problem still exists perform Check 4 Check 4 The system board may be damaged Replace it with a new one following the instructions in Chapter 2 Chapter 6 Camera function Troubleshooting START Perform camera function procedurel Does camera displa Camera wad no module is not NG faulty yes Perform camera module replacement check procudure 2 Replace system board end Figure 6 12 camera trouble shooting process This section describes how to determine if the computers camera is functioning properly Figure 6 12 outlines the process Perform the steps below starting with Procedure 1 and continue with the other procedures as required Procedure 1 Camera connection check Procedure 2 blue tooth replacement check Procedure 1 Camera connection check The Camera is connected by the Camera cable to the system board Make sure the camera cable is firmly connected to the camera board and system board Replacement Procedures for instructions on how to disassemble the computer and then perform the following checks If any of the connections are lo
34. ion trip point reached 2 The timer timeout after the inactivity of selected timer in power scheme System Hibernate reaches the setting 2 Power Button On board LAN Only in AC mode RTC Alarm Only in AC mode Power Button On board LAN Only in AC mode RTC Alarm Only in AC mode Press Lid switch Sleep Button Fn F2 Power Button depends on ACPI OS setting User selects the Standby Option in the Windows Shut Down menu ACPI OS timer ACPI OS timer expired o e Critical Low uti depends on ACPI OS setting Press Lid switch Sleep Button Fn F2 Power Button depends on ACPI OS setting User selects the Hibernate Option in the Windows Shut Down menu Critical Low battery depends on ACPI OS setting Press Lid switch Power Button depends on ACPI OS setting The Power Button is pressed for 4 seconds Power Button Override User selects the Shut down Option in the Windows Shut Down menu Critical Low battery depends on ACPI OS setting Thermal critical shutdown performed by EC firmware Note1 The backlight of LCD should be off when WOL from S3 as it is remote wake up Notez the S3 S4 transition results in the system transitioning to the SO state first so OS can save the context to the hard disk The system BIOS KBC will not be involved for S3 S4 transition The system power scheme will wake the machine from S3 and then transition t
35. may be faulty Perform Check 1 Check 1 Make sure USB device cable is firmly plugged into one of the USB sockets If the cable is connected correctly go to Check 2 Check 2 Plug the USB device into another USB socket there are three in all If the USB device still does not work go to Check 4 If the device functions correctly when connected to another USB port go to Check 3 Check 3 Make sure that the USB socket is firmly secured to the system board of the computer If the malfunction remains the system board may be damaged Go to Procedure 2 Check 4 Connect an alternative USB device to one of the computer s USB ports and then boot the computer The computer automatically detects the external device If the alternative USB device works correctly the original device may be damaged and should be replaced If the alternative USB device appears to have the same problem as the original device the system board may be damaged Go to Procedure 2 Procedure 2 Replace system board If the error persists the system board may be damaged t4 Chapter 6 CRT troubleshooting Perform CRT connection check procedure 1 Does replace CRT cable fuction property replace CRT cable Perform CRT set check Precedure 2 CRT fuctioning Ok Use different CRT set Figure 6 6 CRT troubleshooting process To determine if the computers CRT port is functioning properly perform the follo
36. mm dd yy This is the help for the year field Valid range is from 2000 to 2099 Error checking will be done against month day year combinations that are not supported INCREASE REDUCE 2 10 3 Advanced InsydeH20 Setup Utility Main Advanced Security Boot Exit Num lock lt Off gt Peripheral Configuration L Gel Details see the following Configure SATA as lt AHCI gt Help Information Express Card lt Enabled gt POST Hotkey Delay lt 0 gt UMA Share Memory Size lt 32MB gt Power On Display lt LCD gt USB Legacy lt Enabled gt INTEL Anti Theft Technology Configuration TXT lt Disabled gt F1 Help Select Item F5 F6 Change Values F9 Setup Defaults Esc Exit lt Select Screen Enter Select SubMenu F10 Save and Exit Numlock Enter this menu you can choose the ON or Off in this submenu This function just works under DOS In OS number lock is controlled by EC Peripheral Configuration Enter this menu it can display the submenu Bluetooth lt Enable gt Wlan lt Enable gt Camera lt Enable gt Card Read lt Enable gt Azalia lt Auto gt You can select Enabled or Disabled in the above submenu and in the submenu Azalia lt Auto gt you also can select Auto Enable or Disable Configuration SATA as Choose HDD mode through selecting the IDE mode or AHCI mode Express Card You can select the Disabl
37. ng Full L1 L2 Green Red 1 LED for Blue tooth Wireless Card Green User Keys Hot Key Power button support software off 4 sec x 1 Touch pad ON OFF button x 1 Power USB Switch x 1 Function button x 3 AC Adapter 65W for UMA Power cord 1 8m Battery 6 9cell Leverage from NCL50 with quick charge support Li On 18650 type 4300mAh 4400mAh 5200mAh 7800mAh 27 Software Insyde BIOS Suspend to DRAM HDD Security Power On Password Supervisor Password USB memory Boot support Support SMBIOS 2 4 PCI2 2 Support PXE Wake on LAN from S3 Wake on LAN from S4 S5 in AC mode Windows 7 Ultimate 32bit 64bit Half size x 1 WLAN only or W L BT Combo 30 Regulatory TBC EMI FCC B CE VCCI BSMI Safety Compliant to UL CB BSMI Energy Star WHQL LOGO 31 Environment Temperature Operating 5 35 C Storage 20 65 C Humidity 10 90 without condensation 1 Thermal capacity 35 C ambient a Execute 3Dmark06 or TAT TDP CPU no throttling 2 Components 35 C ambient a Execute 3Dmark06 or TAT TDP all components pass thermal spec 3 Skin spec 25 C ambient Execute 3DMark2006 demo a Logic lower AT lt 25 deg C Discrete and 23 deg C UMA b Palm rest 8 Touch pad T lt 12 deg C c Keyboard amp keyboard rest T lt 15 deg C d Strip cover AT lt 20 deg C e I O port AT lt 25 deg C Driver CD W User Manual WS
38. non Windows OS BIOS will not load Windows marker structure in ACPI SLIC table KMS Activation support To support the KMS activation the SLIC table should be removed from the ACPI table To support multi customer BIOS should remove the SLIC table as default and populate the SLIC table if customer enter the OEM ID OEM table ID and OS_ SKU in the EEPROM The customer should create customized BIOS with SLP2 0 2 1 market and public key at the same time to active Vista Window 7 Please refer to the How to update OEM SLP for the detail instruction of customized BIOS creation 2 9 6 Multi Customer Logo Support To support Multi customer Logo BIOS will merge dummy OEM logo in BIOS as default and customer should create customized BIOS with OEM Logo Please refer to the How to update OEM Logo for the detail instruction of customized BIOS creation 2 10 System Setup 2 10 1 Invoking setup The setup function can be invoked by pressing F2 when Press lt F2 gt to enter Setup message is prompted on the bottom of screen during POST During setup all Fn function keys and power saving functions are disabled 2 10 2 Main Menu InsydeH20 Setup Utility Main Advanced Security Boot Exit System Time 12 00 00 System Date 01 01 2009 Processor Type Type XXXGHZ System Memory Speed XXXMHz Details see the following Total Memory ME Help Information EC version X
39. o S4 Hibernation The backlight of LCD is off during this transition 2 6 5 Storage Devices and Batteries Possible storage devices are FDD HDD CD ROM and DVD ROM e Floppy Disk and Hard Disk CD ROM and DVD ROM The BIOS must report the correct types of these devices if the drive is installed in the system during POST Two devices which belong to the same category are not supported in this notebook e Batteries The BIOS must follow ACPI specification and report the correct number of the installed battery and status 2 6 6 Bootable Device The system is capable of booting from onboard HDD external USB Floppy and USB ATA Flash device 2 6 7 Embedded controller The keyboard controller will act as the ACPI embedded controller and support the ACPI EC protocol and interface 2 7 PC2001 The notebook must meet Microsoft Logo requirements in accordance with the PC2001 Guide and the Microsoft Logo test programs 2 8 Miscellaneous Features 2 8 1 BIOS ROM It depends on the platform design architecture sharer ROM or Non Sharer ROM Intel ME SKU and so on Non Sharer ROM SBIOS and EC BIOS have each SPI ROM chip separately the EEPROM is inside EC BIOS area BIOS will copy a full set of EEPROM data to SBIOS ROM at the first POST or EEPROM data is updated to speed up the EEPROM access Sharer ROM The EC BIOS EEPROM and SBIOS are all inside one SPI ROM chip 2 8 2USB Support This feature allows the use of a USB keyboard to acc
40. odule 1 1 3 Take off Fun and Thermal module first take off 5 pcs screw pull out fan CONN then take out fan and thermal 1 1 4 Disassemble W L card W L card 1 1 5 Disassemble RAM 1 1 8 take the computer stand up and take off two screws 1 1 9 turn over computer and open LCD disassembled K B tool pick two pin assembler golden tape RUF IH AMA i rotte RMX L sturm Wee l At ee ii 1 1 10 Disassemble Kevboard 1 1 11 Open up power B speaker cable connector gt T P FFC amp MIC cable connector remove power B and speaker take off 3 pcs screw 1 1 12 Disassemble upper thon ahead ta rignt ET up upper loft amp ngst commer shake t and take off upper 1 1 13 Disassemble LVDS CONN amp MIC CONN and W L card LS pick up LYUS coan tape aad push coan to rignt take ott LVDS coan 1 1 14 Disassemble Hinge Cap at lower screw two screws take off LCD 1 1 15 Disassemble M B amp USB B at lower screws 3 screws and take off M B amp USB B 1 2 LCD Part 1 2 1 Disassemble LCD bezel take off 2 pcs screw open beft amp rignt bezel follow arrow and attention LCD batch can t houk bezel take off bezel 1 2 3 Disassemble hinge 4 screws gt and take off hinge cap 2 screws i e LU 2 take off camera cable and camera i e iii ia b 3 take off W L cable amp i 36 cable amp MIC cable L ye su i
41. one Option with Internal Camera MIC with echo cancellation Software EQ support Synchronize to change sound output to HDMI 11 Speaker 2 stereo speakers 1 5W x 2 12 Express Card Slot One Express card slot 34mm only 13 Smart Card Smart Card support 14 Bridge Media Slot Support 5 in 1 push push type SD MS 15 Communication No modem Giga LAN 16 WLAN BT Combo WLAN only or W L BT Combo BIOS Password Kensington lock Camera door 17 Security Fingerprint Support for TPM 1 2 1 3M 2 0M Pixel CMOS Camera 18 Internal Camera With camera door 86 87 keys support with 101 102 key emulation without stick point 19 Keyboard Windows key Application key Standard pitch 2 5mm travel length Multi Language support Normal Track Pad with up down scroll zone and two buttons 20 Pointing Device Support Multi finger feature Touch PAD ON OFF button VO Ports USB2 0 x 3 USB3 0 x1 E SATA x1 RJ45 x 1 VGA port x 1 DC in JACK x1 HDMI x 1 5 in 1 flash card reader x 1 Express card 34 x1 Microphone in x 1 Headphone out x 1 Kensington lock x1 Power USB Switch x1 Wireless Switch x1 Smart Card xi Microphone Internal Microphone System Status Indicators 1 Caps Lock White 1 Num Lock White 1 Power Button LED White 1 LED for IDE HDD activity Red 1 LED for System status Power On Suspend Green 1 LED for Battery status Chargi
42. ose reconnect firmly If any of the connections is damaged or there is still an error go to Procedure 2 Procedure 2 Camera replacement check The camera board or cable may be defective or damaged Blue tooth function Troubleshooting START Perform bluetooth function procedure 1 Blue tooth no gt module is not faulty Does blue tooth function NG yes Perform blue tooth module replacement check procudure 2 Replace system board null end Figure 6 13 blue tooth trouble shooting process This section describes how to determine if the computers blue tooth is functioning properly Figure 6 13 outlines the process Perform the steps below starting with Procedure 1 and continue with the other procedures as required Procedure 1 blue tooth connection check Procedure 2 blue tooth replacement check Procedure 1 blue tooth connection check The blue tooth is connected by the blue tooth cable to the system board Make sure the blue tooth cable is firmly connected to the blue tooth device and system board Replacement Procedures for instructions on how to disassemble the computer and then perform the following checks K Chapter 6 If any of the connections are loose reconnect firmly If any of the connections is damaged or there is still an error go to Procedure 2 Procedure 2 blue tooth replacement check The blue tooth device
43. ot Quiet Boot replaces the customary technical messages during POST with a more visually pleasing and comfortable display OEM screen During POST right after the initialization of VGA The notebook displays an illustration called the OEM screen during system boot instead of the traditional POST screen that displays the normal diagnostic messages The OEM screen stays up until just before the operating system loads unless e Pressing lt Esc gt to switch to the POST screen and the boot process will continue until the end of POST e Pressing lt F2 gt to enter Setup e Pressing lt F12 gt to enter Boot Menu e Whenever POST detects a non terminal error it switches to the POST screen near the end of POST just prior to prompting for a password e lf the BIOS or an option ROM request keyboard input the system switches over to the POST screen with prompts for entering the information POST continues from there with the regular POST screen 2 3 3 Boot Block The Flash ROM used in many systems today offer the customer the advantage of electronically reprogramming the BIOS without physically replacing the BIOS ROM This advantage however does create a possible hazard power failures or fluctuations that occur during updating the Flash ROM can damage the BIOS code making the system unbootable To prevent this possible hazard many Flash ROM include a special non volatile region that can never be erased This region called the boot block
44. ower Management Under ACPI mode the device specific power management supported by this notebook includes the CPU throttling monitor power management and the hard disk 2 5 4 1 CPU power management e ACPI mode The operating system detects when the system is idle and places the CPU in one of the 3 CPU low power states C1 C2 C3 up to C6 depending on how much latency it believes the system can afford The C1 state is simply the CPU halt instruction The C2 state is the CPU stop grant state The C3 state is the CPU stops clock state The CPU stays in this state until an interrupt occurs 2 5 4 2 Hard Disk The operating system uses the spin down timer of the hard drive to set time outs The BIOS time out of the hard disk must be disabled in ACPI mode The user can sets the hard disk spin down time out in the control panel power applet 2 5 4 3 Display Device The monitor can be turned off after a period of no activity based on the settings of the OS 2 5 4 4 System Up Sources The table below lists the wake up events for all low power states required Field Process required identifies that further process for the occurred events must be processed during wake up or resumes procedure 2 5 4 4 1 LAN LAN On board 3 Standby LAN is supported wake up from S3 w AC DC mode S4 Hibernation S5 LAN just only support wake up from S4 S5 w AC only BIOS will enable or disable WOL based on device manager setting 2
45. r 64 alphanumeric characters with 12 character bundle number 6 Asset tag number 128 alphanumeric characters 2 9 3 1 Default SMBIOS Value Name Default Value System Serial Number 123456789 System product name project code 2 9 4 EEPROM There is one EEPROM that is used to store many important system and user data in the notebook some data are reserved for future to use The size of the EEPROM is 2K bytes The EEPROM map is listing as below System Serial Number 00h 1Fh 32 bytes of Serial number 20h 3Fh 32 bytes of Bundle number 40h 4Fh 16 bytes for DMI type 1 2 3 50h 6Fh 32 bytes of System version for DMI type 1 initialized 2 9 5 OEM Active 1 0 2 0 2 1 and KMS activation support OEM Activation 1 0 a k a SLP 1 0 is used to activate Windows XP To support it BIOS needs to populate OEM string in the 0xF000 segment during POST OEM Activation 2 0 a k a SLP 2 0 is used to activate Windows Vista To support it BIOS needs to populate ACPI SLIC table during POST For projects supports Windows 7 SLP 2 1 is required to support MS claims the Windows marker is MS s IP and cannot appear on non Windows OS SKUs An EEPROM flag OS_SKU refer Sec 4 10 4 is defined to indicate the machine is shipped with Windows or non Windows OS The flag is programmed in the factory and BIOS needs to read this flag when populating OEM string ACPI SLIC table If the flag indicates the machine is shipped with
46. re 1 7 Does the external keyboard function ok Yes v Perform diagnostic check Procedure 2 X Keyboard is not faulty Continue troubleshooting refer to Figure 2 1 Was a keyboard Su problem detected No Xes l Perform connector and __ replacement check Procedure 3 Replace system board Figure 6 4 Keyboard troubleshooting process To determine if the computer s keyboard is functioning properly perform the following procedures Figure 6 5 outlines the process Start with Procedure 1 and continue with the other procedures as instructed Procedure 1 External keyboard check Procedure 2 Diagnostic check Procedure 3 Connector and replacement check Procedure 1 External keyboard check Connect a USB keyboard to one of the computer s keyboard mouse ports then boot the computer The computer automatically detects the external keyboard If the external keyboard works correctly the internal keyboard or its connections may be faulty Go to Procedure 2 If the external keyboard appears to have the same problem as the internal keyboard the system board may be damaged Procedure 2 Diagnostic test Run the Diagnostic Program which will automatically execute the Keyboard Test Refer to Chapter 3 Tests and Diagnostics for more information on how to run the program If an error is located go to Procedure 3 If an error does not occ
47. rm the CRT Failure Troubleshooting procedures in Section 6 6 e If an error is detected when using the HDMI connection perform the HDMI Failure Troubleshooting procedures in Section 6 7 e If an error is detected when using the touch pad perform the Touch Pad Troubleshooting procedures in Section 6 8 e If an error is detected when using the speakers perform the Speaker Troubleshooting procedures in Section 6 9 If an error is detected when using the CD DVD drive perform the CD ROM DVD Drive Troubleshooting procedures in Section 6 10 If an error is detected when using the Wireless LAN unit perform the Wireless LAN Troubleshooting procedures in Section 6 11 e If an error is detected when using the Camera perform the Camera Troubleshooting procedures in Section 6 12 e If an error is detected when using the Bluetooth perform the Bluetooth Troubleshooting procedures in Section 6 13 ki Chapter 6 2 Power Supply Troubleshooting Check Power Supply Status Procedure 1 _ Are the DC IN and gt Battery LEDs lit No Replace adaptor battery Procedure 2 l Yes c Check power supply connections Procedure 3 e Can you turn the computer on Yes Run diagnostic program Procedure 4 No hee the internal power l Perform internal connection lt es H No gt check NL ae Procedure 5 Yes Replace system
48. s Start with Procedure 1 and continue with the other procedures as instructed Procedure 1 Diagnostic test Procedure 2 Connector and replacement check Procedure 1 Diagnostic test Run the Diagnostic Program which will automatically execute the wireless LAN test Refer to Chapter 3 Tests and Diagnostics for more information on the program If an error is located go to Procedure 2 If an error is not located the wireless LAN system is functioning properly Check 1 Make sure the wireless select switch installed in your installed programs Check 2 press keyboard Fn F2 make sure wireless is enable If the program persist go to Procedure Procedure 2 Connector and replacement check The wireless LAN antenna wireless LAN unit or system board may be disconnected or damaged Disassemble the computer following the steps described in Chapter 4 Replacement Procedures and perform the following checks Check 1 Make sure that the wireless LAN antenna is firmly connected to the wireless LAN unit refer to Chapter 4 for instructions and that the wireless LAN unit is securely slotted into the system board If the problem persists go to Check 2 Check 2 Check that the wireless communication switch is turned to On then make sure that the wireless communication LED on the front panel is lit If the LED is lit but the wireless LAN function is still faulty the antenna may be damaged Replace with a new antenna following the steps
49. t SMBIOS 2 4 PCI2 2 e Support PXE e Wake on LAN from S3 e Wake on LAN from S4 S5 in AC mode OS e Windows 7 Ultimate 32bit 64bit Mini Card e One Mini card slot for WLAN Half size card Security e BIOS Password Kensington lock Regulatory e EMI FCC B CE VCCI BSMI e Safety Compliant to UL CSA TUV CB e WHQL LOGO Environment e Temperature Operating 5 35 C Storage 20 65 C e Humidity 10 90 without condensation e Altitude Operating sea level up to 10 000 ft Storage sea level up to 40 000 ft Thermal e Thermal capacity could support TAT TDP or 3Dmark2006 operation at 35C ambient Application e Driver CD W User Manual Chapter 2 Software Specification 2 1 System Components Summary 1 Dimension 340 x 244 x 34 4mm 2 Weight 2 24kg S G U J e series 4 Chipset QM77 Support DDR3 1600 1333MHz 1G 2G 4G 5 Memory Support 2 So DIMMS up to Max 8GB 4GB 2 No on board memory 6 Optical Device Option Fixed 12 7mm height SATA ODD DVD Super Multi DVD RAM R RW R RW 8X write Support SATA3 0Gb s 7 HDD 9 5mm height 2 5 inch 5400 7200rpm Capacity from 250GB to 500GB and bigger in future 8 Display 3 6mm 14 16 9 HD 1366 x 768 LED type backlight LCD 200nits 5 Points Average with 8ns response time 9 GPU Option W O GPU for UMA SKU SRS support HD Audio One Audio in port One Audio out port headphone out no SPDIF support 10 Audio Internal Microph
50. t shorting The output will recover automatically when the short is removed 3 2 2 Over Voltage Protection The Power supply shall shutdown for any cause of over voltage condition before output voltage reached 29V The Power supply is latched and power on reset is required 3 2 3 Over Temperature Protection No deformation and no discoloration on case and will be shutdown That might return to normal state by AC reset Chapter 5 Disassembly Guide 1 Disassembling the Base Unit These are the directions for disassembling the base unit You will need a 5 5mm Nut Driver a medium size Philips screwdriver These directions are to disassemble the complete unit and are cross referenced to Chapter 7 for the replacement of component parts Before disassembly make sure the notebook is powered off 1 1 upper and lower disassemble 1 1 1 Disassemble battery thermal door and HDD door take off 7 pcs screw follow the steps below Turn the notebook upside down Slide the battery lock to unlock the battery pack Slide the battery release latch in the direction of the arrow gently pry the battery pack from its housing along arrow and open the latch NOTE Always start laptop disassembly by removing the battery pack first Follow the steps below to remove the thermal door Turn the notebook upside down Remove the 1 screws securing the bottom cover 1 1 2 Take off ODD screw take off 1pcs screw Disassemble ODD and HDD m
51. ur the keyboard is functioning properly Procedure 3 Connector and replacement check The keyboard and or system board may be disconnected or damaged Replacement Procedures and perform the following checks Check 1 Make sure the keyboard cable is firmly connected to the system board If the connection is loose reconnect firmly and repeat Procedure 2 If there is still an error go to Check 2 Check 2 The keyboard may be damaged If the problem still exists perform Check 3 Check 3 The system board may be damaged Replace it with a new one 12 Chapter 6 External USB Devices Troubleshooting START v Perform external device and connection check Procedure 1 _ Does the device function Yes lt Check USB port R when connected to a connection different USB port _ Does an alternative USB p Original USB device function correctly E i device is faultv T No Y Replace system board Procedure 2 Figure 6 5 External USB device troubleshooting process To determine if the computers external USB devices are functioning properly perform the following procedures Figure 6 5 outlines the process Start with Procedure 1 and continue as instructed Procedure 1 External device and connection check Procedure 2 Replace system board Procedure 1 External device and connection check The USB device may be damaged or the connection
52. well as the functions of the CD control buttons If any errors occur while executing the diagnostic program go to Procedure 5 Procedure 5 Connection check and replacement check The DVD ROM drive or the CD RW DVD ROM drive connects to the system board The drive may be disconnected or the drive or system board may be damaged Replacement Procedures and perform the following checks Check 1 Make sure the drive is firmly connected to the system board If the connection is good and there is still an error go to Check 2 Check 2 The drive or drive cable may be defective or damaged Replacement Procedures If the drive is still not functioning properly perform Check 3 Check 3 The system board may be damaged at Chapter 6 Wireless LAN Troubleshooting START T Perform diagnostic test Procedure 1 TT A Wireless LAN lt Was an wireless LAN problem delected gt No svstem is not faultv Yes Perform connector and replacement check Procedure 2 v Replace wireless LAN antenna unit Yy Replace system board END Figure 6 11 Wireless LAN troubleshooting process The wireless LAN antenna wire wireless LAN unit or system board may each be the source of a wireless LAN fault Any of these components may be damaged To determine if the computers wireless LAN system is functioning properly perform the following procedures Figure 6 13 outlines the proces
53. wing procedures Figure 6 6 outlines the process Start with Procedure 1 and continue as instructed Procedure 1 CRT connection check Procedure 2 CRT set check Procedure 1 CRT connection check The CRT cable may be damaged or the connections may be loose Perform Check 1 Check 1 Make sure CRT cable is firmly plugged into both the CRT set and the CRT port of the computer If the cable is connected correctly go to Check 2 Check 2 Make sure the CRT port is firmly secured to the system board of the computer If the malfunction remains go to Check 3 Check 3 The CRT cable may be damaged Replace with a good cable If the malfunction remains go to Procedure 2 Procedure 2 CRT set check The CRT set may be faulty Perform Check 1 Check 1 Try using the set for CRT reception If it does not work the set may be damaged If the set does work perform Check 2 Check 2 Try connecting a different CRT to the computer If the replacement television works the original set may be damaged If the replacement set does not work the system board may be damaged 16 Chapter 6 HDMI troubleshooting PerformHDMIconnection check procedure 1 Does replace HDMI cable fuction property replace HDMI cable PerformHDMIset check Precedure 2 HDMI fuctioning Ok Use different HDMI set Figure 6 7 HDMI troubleshooting process To determine if the computers HDMI port is functionin
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